Media Release Adani Electricity Mumbai Limited offers multiple options to its Customers to address billing queries Editors Synopsis • AEML sets up camps at eight locations -Kandivali, Bhayender, Bandra, Chembur, Goregoan, MIDC Andheri, Andheri West & Sakinaka to address customers queries on billing starting 1 - 15 December 2018 • AEML customers are encouraged to carry a copy of their recent electricity bill to gather clarity on their issues • Introduces 24x7 dedicated helpline 19122 and email id –
[email protected] to respond to all the billing issues Mumbai, December 1 2018 –To address the rising misperception around electricity bill hikes, Adani Electricity Mumbai Limited (AEML) has launched a slew of new platforms to ease customer convenience and offering quick resolution to queries and concerns. AEML has introduced a priority channel in its 24 x 7 helpline 19122 (after making language selection 1 for Marathi, 2 for Hindi, 3 for English and 4 for Gujarati, customers can dial 5 followed by 4), complimented with a steadfast email id
[email protected] for the customers to reach out with their complaints. AEML will endevour to respond to all the queries related to billing within 24 hours. In addition to the above, AEML has also organized dedicated camps that will be committed to explain and resolve billing queries. Customers can reach AEML through any of the aforesaid mediums with their account details, as per their convenience. Dedicated Camps have been placed at following locations: 1) Kandivali – Adani Electricity Mumbai Ltd. Junction of Shankar Lane, S.V.Road, Kandivali (West), Mumbai 400067 2) Bhayender - Adani Electricity Mumbai Ltd.