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Conestoga College Grooms a New Generation of Analytics Professionals

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Conestoga College Grooms a New Generation of Analytics Professionals Customer Profile Organization A public college based in Kitchener, Ontario, Conestoga College Institute of Technology and Advanced Learning delivers more than 200 career-focused programs to 11,000 full-time students and 30,000 continuing education students. Conestoga College The Challenge Create a hands-on curriculum that brings modern analytic tools and practices into healthcare and other industries. The Strategy Forge a three-way partnership between Conestoga College Grooms a New Conestoga College, Information Builders, and Guelph General Hospital to expose Generation of Analytics Professionals students to data analysis, management, and visualization in real-world environments. Students Analyse Real-World Healthcare Data With The Results WebFOCUS Student internships with WebFOCUS are generating fresh insight into hospital performance metrics that impact funding. Teaching the latest and greatest technology innovations is the hallmark of Conestoga College Institute of Technology and Advanced Learning, a public college based in Information Builders Solution Kitchener, Ontario, Canada. As part of its ambition to prepare students for tomorrow’s WebFOCUS BI and Analytics Platform. jobs, college administrators undertake regular assessments of the curriculum. While collaborating with healthcare industry partners they determined it would be wise to emphasize studies on business intelligence (BI) and analytics in a more strategic and direct way. Building on existing relationships, Conestoga reached out to learn what their partners were doing and what analytics tools they used. The endeavor resulted in a unique three-way partnership between Conestoga College, Information Builders, and Guelph General Hospital, a leading healthcare facility in Ontario. Established in 1967, Conestoga delivers a full range of career-focused education, training, and applied research programs to 11,000 full-time students and 30,000 Information Builders provides the continuing education students. The college delivers more than 200 career-focused industry’s most scalable software programs and is the region’s only provider of polytechnic education. solutions for data management and analytics. With one smart platform Conestoga distinguishes itself from universities that offer theoretical curriculums with for integration, data quality, and its commitment to applied research and real-world experiences. It offers hands-on analytics, we help companies man- training in labs equipped with the latest technology and through project-based age their data, generate insights, courses, field and clinical experiences, and co-op opportunities that engage students take action, and deliver impact. as they learn to connect theory, research, and practice. WebFOCUS iWay Software Omni Customer Profile Through the partnership with Guelph General Hospital, Information Builders’ customer Conestoga now offers its students a course that includes hands-on training with WebFOCUS App Studio in the lab, experience analyzing real-world healthcare data, and field placement that puts students to work applying the concepts and skills they’ve learned. Each partner contributes to this successful program: ■■ Guelph works with Conestoga to establish the curriculum, create hands-on exercises, develop applications to address specific healthcare issues, and teach courses that prepare students for placement ■■ Information Builders provides the software, manuals, and licenses ■■ Conestoga College provides the students, course facilitation, technical infrastructure, and facilities “The guiding principle was to teach the next generation of IT professionals using the same analytics tools that are prevalent in Canadian healthcare,” says Justin St-Maurice, program coordinator and bachelor of applied health information science at Conestoga College. “Information Builders is helping us groom the healthcare industry with the skill sets students can use in their careers. The students learn to become liaisons between clinicians and IT professionals “Information Builders in a hospital.” is helping us groom the healthcare industry with the Students aren’t trained merely to click buttons in the software. They study the principles of skill sets students can use in business analytics; source and needs analyses; data mapping; information frameworks and their careers. The students ontologies; data quality; Extract, Transform, and Load (ETL); portals; and dashboards. “Students learn to become liaisons learn to create an overview of the project to gain a bigger perspective,” St-Maurice adds. between clinicians and IT “WebFOCUS App Studio aligns well with what we are doing. It enables users to implement the professionals in a hospital.” ideas they have developed.” Justin St-Maurice Program Coordinator and In the Lab Bachelor of Applied Health Information Science Through Conestoga’s curriculum, students are exposed to Microsoft SQL Server, JavaScript, Conestoga College medical courses, health information management courses, informatics, change management, and project management. The analytics course begins by teaching people about the concepts and terminology of BI and analytics. Every student uses App Studio in the lab. The class concludes with a one-month field placement in a healthcare setting. Information Builders donates App Studio licenses for all the students and to the various organizations that receive students for field placement. “Our strategy is to train students on how to use Information Builders tools so that in the fourth month of the course they can go into the community and work with healthcare providers in our region,” St-Maurice explains. The outreach includes hospitals and community agencies such as Family Health Teams, Community Health Centers, and Community Care Access Centers. “The field placement gives them an opportunity to use the tools in a real-world setting, where they can analyze data and apply some of the skills they learned,” he adds. Guelph General Hospital helped to develop an anonymous, unidentified healthcare dataset that represents and supports real-world analysis activities of patient data. Each student group works with a unique subset of the data as they delve into the metrics behind surgical wait times, costing, inpatient admissions, discharges, emergency department visits, and outpatient clinic visits. Students analyze and report on patient volumes, turnaround times, and other common issues, and then build business cases backed by real data to discover how a hospital could improve the quality of patient care and reduce costs. Students assess needs, develop metrics, measure clinical variables, design dashboards, and then use App Studio to visualize the data and link it to a functional dashboard. “Students quickly learn App Studio because it is designed in a way that aligns with the way young people view technology,” St-Maurice says. “App Studio is different from traditional BI and reporting systems from a few years ago because it is built on modern navigation methods and data management tools. Students have found App Studio to be quite natural and intuitive.” In the Field “WebFOCUS is helping Canadian healthcare organizations work within a hybrid performance-based funding system in us bring new efficiencies which physicians, hospitals, and medical groups are rewarded for meeting quality and efficiency to the hospital, which measures. Government funding is carefully monitored and managed according to predefined improves the quality of budgets. Guelph General Hospital identified an opportunity for improvement by focusing on the life for our employees and insight and management of sick and absenteeism costs. ultimately provides better care for patients.” To play a role in this performance management initiative, three students from the Conestoga program were placed at Guelph General Hospital. In anticipation of their arrival, decision-support Doug Mitchell Director of Decision Support professionals at Guelph developed content within their data warehouse that included important Guelph General Hospital metrics related to employee costs. Correctly analyzing this data represented a significant opportunity for the hospital. “We wanted to improve how we capture data and analyze trends associated with employee sick time, such as who takes time off, for how long, and how we can best follow up,” says Doug Mitchell, director of decision support at Guelph General Hospital and a course lecturer at Conestoga College. “By capturing and analyzing this information we helped hospital directors monitor performance and made improvements.” Within two days of their arrival at Guelph General, students had gathered the requirements and begun analyzing and visualizing the data with App Studio. By the end of the first week they presented sample data visualizations to stakeholders. The following week they put it all together into a dashboard and then went on to create an analytic portal that broke down employee information into three pertinent areas. “Hospital directors were thrilled with what the students could do with the information,” Mitchell says. “Yet we feel this is just the tip of the iceberg of employee reporting. WebFOCUS is helping us bring new efficiencies to the hospital, which improves the quality of life for our employees and ultimately provides better care for patients.” Customer Profile Mitchell believes Conestoga’s hands-on analytic curriculum has the potential to impact other industries as well. “App Studio is applicable in many areas,” he says, adding that the students who complete the
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