Microsoft Europe, Middle East and Africa Background Information JUNE 2007 was founded on the idea that if people have the right tools, they will do new and exciting things. Over the past three decades, we have never lost sight of this vision, and our commitment to helping people realise their dreams and achieve their full potential is greater than ever.

Contact Details EMEA Headquarters Microsoft EMEA Cœur Défense, Tour B, 38e étage 100, Esplanade du Général de Gaulle 92932 Paris La Défense France Tel: +33 1 70 99 10 00 Website: www.microsoft.com/emea

Microsoft EMEA Press Office Tel: +44 870 2430515 E-mail: [email protected] Website: www.microsoft.com/emea/presscentre

 microsoft emea background information • june 2007 Contents

The Company 4

Microsoft Products 8

Driving Innovation 10

Responding to Local Needs 12

Building Skills and Knowledge 13

Improving Access to Technology 15

Strengthening the Local Knowledge Economy 17

Contributing to Business and Industry Dialogue 19

Milestones 21

Facts and Figures 22

Microsoft EMEA Leadership Team 24

Executive Biographies 25

Regional Headquarters and Subsidiary Offices 26

Research and Development Offices 27

microsoft emea background information • june 2007  The Company

At Microsoft, we create software that helps people and organisations realise their potential.

A world leader in information technology (IT), Microsoft Corporation develops software that enables people and businesses to do great things. The company’s innovations create opportunities for the technology sector, businesses and consumers worldwide.

In Europe, the Middle East and Africa (EMEA), Microsoft has offices in 61 countries, employing more than 13,000 people who deliver products and services to customers throughout the region. Three regional vice presidents representing Western Europe, Central and Eastern Europe, and the Middle East and Africa direct Microsoft’s business in those regions, and work closely with the general managers of subsidiary offices in each country to ensure that Microsoft’s customers, partners, investors and employees have a consistently positive experience with the company. Microsoft’s three largest subsidiaries in the region — France, Germany and the UK — report directly to Jean-Philippe Courtois, president of Microsoft International.

 microsoft emea background information • june 2007 Our Mission Our customer segment teams are responsible for At Microsoft, our mission is to help people and assuring that all of our customers and partners businesses throughout the world realise their full have a seamless experience. potential, and this fuels our efforts to bring ever- better technologies to customers and to society Developer and Partner Group as a whole. Responsible for communicating Microsoft’s vision for .NET to software developers, the Developer and We expand the possibilities for computing every Partner Group also manages Microsoft products day by enhancing our current products and that independent software vendors (ISVs), systems introducing new ones, by supporting a global integrators and corporate developers use. network of innovation, and by conducting fundamental research that paves the way for Public Sector Group tomorrow’s breakthroughs. This group works with governments and other public-sector organisations to help them operate Furthermore, as an IT industry leader, we have a more efficiently and enhance their services through responsibility to use our resources and knowledge information technology — from e-government to help make a positive impact on people’s . solutions connecting governments and citizens, We are committed to acting responsibly and to dynamic e-learning applications that redefine communicating openly about our business practices the ways students, teachers and parents interact. and performance. We know that Microsoft’s business decisions can have a significant impact on Enterprise and Partner Group our stakeholders and for the communities in which This customer segment team oversees Microsoft’s we conduct business, and we take that corporate relationships with major customers, as well as responsibility very seriously. As Microsoft CEO Steve enterprise partners such as systems integrators, Ballmer says, “It’s not enough to just do the right outsourcers, management consultancies and things; we have to do them in the right way.” technology vendors. i www.microsoft.com/emea Small and Midmarket Solutions and Serving Our Customers and Partners Partners Group Responsible for Microsoft’s small and medium-sized We are inspired by the creative ways Microsoft business solutions, this group also manages the customers use our software to solve business company’s channel initiatives, licensing and pricing problems, develop ground-breaking ideas and stay policies, and licensing compliance campaigns. connected to what is most important to them. EMEA Enterprise Services While the development of innovative products and This organisation is responsible for the field technologies forms the core of our business, we services team, which provides technical consulting place no less of a priority on the satisfaction of our and support services to Microsoft customers in customers and partners. This commitment infuses the region. all of our business activities, and can be summarised in the following three strategies:

= Offering products that are more secure, reliable and user-friendly through world-class engineering, industry collaboration and unprecedented transparency in our product development = Making it easier to do business with Microsoft through streamlined processes, as well as improved service, technical support and licensing = Listening and responding by actively gathering customer and partner feedback

microsoft emea background information • june 2007  Our Businesses Microsoft Business Division Microsoft operations are aligned into three principal This division, which includes the Information Worker divisions, encompassing 12 business groups. and Microsoft Business Solutions groups, delivers software and software-based services that enable Microsoft Platform Products and organisations to succeed in today’s constantly Services Division evolving workplace by helping to increase the This division comprises Windows® client, server and effectiveness of their people. Microsoft is uniquely tools products, and the MSN® network of positioned for this opportunity with the new services. The division’s mission is to enable new user division’s programmes, servers and software-based experiences and drive customer value through services addressing the spectrum from structured continued innovation in the software platform and business processes to personal productivity needs. software services delivered over the internet. = Server and Tools Business Group = Windows and Group This business unit manages Windows Server This group focuses on delivering software-based SystemTM integrated server software. The group services via the web for the Windows LiveTM creates software for streamlining businesses’ IT platform, extending the value of Microsoft infrastructure and reducing costs for enterprise products. administrators. Products include Windows ServerTM 2003, developer tools and the MSDN® = Windows Live Platform Group developer programme. This group encompasses several teams that build platform services and capabilities for = Developer and Platform Evangelism Group Microsoft’s online offerings. The group provides This group oversees developer and platform back-end infrastructure, platform capabilities and evangelism efforts for the company as Microsoft global operational support for services created in further enables developers to build applications Windows Live, Office Live and other applications combining software and services. that use the Live platform. = Information Worker Group = Online Business Group This business unit includes the This group manages advertising sales, business system of products, including Visio® drawing development and marketing for Live platforms, and diagramming software, Microsoft Project, Windows Live and MSN — including MSN.com, Microsoft Publisher, and new products such as MSN TV and MSN Internet Access. the InfoPathTM information gathering program and the OneNote® note-taking program. This = Market Expansion Group group also oversees Encompassing product marketing, research SharePoint® Services. and development, this group is charged with developing products for new markets, = Microsoft Business Solutions Group from products such as Windows XP Starter This group offers the Microsoft DynamicsTM Edition and new types of devices, through to suite of products that allow small and midsize products such as the recently launched Ultra- organisations to connect employees, customers Mobile PC devices. and suppliers. The financial management, customer relationship management, supply = Core Division chain management and analytics applications This group is focused on building the industry’s work to streamline processes across an entire leading operating system foundation to power organisation, giving businesses insight to Microsoft platform products. respond rapidly, plan strategically and execute quickly. Microsoft Business Solutions products = Windows Client Marketing Group are customised and delivered through a This business unit is responsible for Microsoft’s worldwide network of channel partners that popular desktop operating system, including the provide specialised services and local support. most recent versions of the platform — Windows VistaTM, Windows XP and Windows 2000. The Windows Client group also manages specialised versions of the operating system such as Windows XP Tablet PC Edition and Windows Embedded.

 microsoft emea background information • june 2007 Microsoft Entertainment and Devices Division = The part-time work and job sharing initiative This division focuses on enabling rich experiences supports greater workplace flexibility, creating and usage scenarios through a wide range of opportunities for more employees to work electronic devices — for people at work, at home alternative schedules. and on the move. = The work-life balance initiative helps = Home and Entertainment Group employees and their managers integrate their This business unit encompasses Microsoft’s lives and create a sustainable work experience consumer portfolio, comprising PC gaming for all Microsoft employees. software and hardware, personal productivity tools, reference products and digital media In addition to leveraging the talents of professionals products such as Windows XP Media Center. with a wide range of abilities, Microsoft creates It also includes products such as the 360TM opportunities for young people, at the beginning video game and entertainment system, online of their career, to thrive at Microsoft. For example, games, the ZuneTM digital media player and the we encourage graduate and postgraduate students Microsoft TV platform. to join Microsoft through the Microsoft Academy for University Hires (MACH). This programme = Mobile Communications Business offers graduates and postgraduates the chance to The Mobile Communications Business group develop professional skills they need for a successful provides a software platform, enabling device career in sales, marketing or technical roles. manufacturers to develop smart, connected products that offer a compelling mobile As part of the company’s commitment to its experience. Mobile Communications Business employees, myMicrosoft — a broad set of products include the Windows CE operating investments to ensure that Microsoft continues as system, eMbedded Visual C++® development one of the world’s best places to work, with great system and Windows XP Tablet PC Edition. opportunities, great leadership and a great working environment — was launched in 2006. Our Culture There are five key elements to myMicrosoft: Microsoft employees are in a position to make a difference in people’s lives around the world. = A performance management system that That’s why the company’s top priority is to recruit, enables managers to assess an employee’s promote and retain talented people who are performance against commitments, regardless passionate about software. Microsoft employees are of how other employees on the team equipped with state-of-the-art technology to help performed. them stay connected and productive, whether they are in the office, at home or on the move. And with = A compensation system that supports a comprehensive package of benefits, training and differentiated rewards for top talent and flexible working opportunities, Microsoft cultivates provides flexibility and accountability at the a rewarding work environment where the culture leadership level. of collaboration and innovation enables ideas to blossom and minds to grow. = A management development programme that commits all managers to training and that Microsoft EMEA leads the company in its efforts rewards those who excel. to promote a workforce that mirrors the diverse communities in which the company operates. = A career model framework that outlines The Microsoft EMEA leadership team has made a development skills and growth opportunities long-term commitment to enhancing workplace and is transparent for all employees. diversity, through programmes including these: = A work environment programme that supports = The web accessibility effort focuses on auditing a diverse workplace, diverse work styles and and improving all of Microsoft’s websites enhanced creativity. and services to ensure that employees and customers with disabilities have equal access.

= The female talent initiative aims to create a more gender-balanced workforce and to help women at Microsoft advance into more senior roles.

microsoft emea background information • june 2007  Microsoft Products

Microsoft platforms, products and services empower millions of people and businesses around the world. Some of the company’s most recognised are shown here:

Microsoft Windows Over the past two decades, Microsoft Windows products have evolved from a single, one-size-fits-all desktop operating system into a diverse family of operating systems and mobile technologies. Windows software includes the Windows Server System, Windows Vista, Windows XP and Windows CE, which powers a wide array of digital devices.

Did you know? In selected emerging markets, Microsoft offers a low-cost version of Windows, called Windows XP Starter Edition. Available in several regional languages and compatible with a wide range of applications and devices, it is available in 81 countries in EMEA.

Microsoft Office Microsoft Office has evolved from a suite of personal productivity products to a more comprehensive and integrated system. Building on the familiar tools that many people already know, such as Microsoft Word, Outlook®, Excel® and PowerPoint®, Microsoft Office includes programs, servers, services and solutions designed to work together to help address a broad array of business problems.

Did you know? Since Microsoft Word launched in 1989, the number of features in the word processor has expanded from fewer than 100 to over 1,500. To address the plethora of options in the Office suite, the 2007 Microsoft Office system has a new contextual interface enabling users to complete tasks with 60 per cent fewer mouse clicks, on average.

Visual Studio Visual Studio® is an integrated, easy-to-use development environment for creating software for Windows, the web and consumer devices.  Did you know? Visual Studio 2005 features an expanded set of tools including the Visual Studio Team System, a collaboration platform for software development teams that are building service-oriented applications.

 microsoft emea background information • june 2007 Microsoft Dynamics offers integrated, adaptable business applications for small and medium-sized organisations and divisions of large enterprises. These integrated solutions delivered through a worldwide network of experienced Microsoft Certified Partners — work like and with familiar Microsoft software, and help automate and improve financial, customer relationship, and supply chain management.

Did you know? Microsoft Dynamics CRM will be the fastest-growing customer relationship management product in 2007, according to the consultancy Gartner Inc. The product’s popularity is attributed to its overall ease of use, its integration with and its availability in more countries and languages than other CRM solutions.

MSN and Windows Live MSN is the world’s most popular internet destination, comprising world-class services such as MSN Hotmail®, , MSN Search, Communities, Chat, Shopping and Personal Finance.

Did you know? MSN portals operate in 42 markets and 21 languages, drawing more than 440 million unique users each month. The MSN Hotmail service has approximately 215 million active e-mail accounts, making it the world’s largest web-based e-mail service.

Xbox 360 is the most powerful video game and entertainment system, delivering great games, the next generation of the premier Xbox Live online gaming network, and unique digital entertainment experiences for gamers.

Did you know? With a record-breaking 1.5 million pre-orders when it launched, Microsoft Game Studios’ “Halo® 2” for the Xbox platform generated more revenue in its first 24 hours of availability than day-one ticket sales for any feature film in entertainment history.

microsoft emea background information • june 2007  Driving Innovation

Behind everything Microsoft does is a commitment Central to the initiative is the establishment of to providing people and organisations with cutting- centres of excellence where leading researchers edge software, services and solutions. As the can advance knowledge related to computing and infrastructure of information and communication specific scientific disciplines. So far, two centres have technology (ICT) evolves, Microsoft is inventing been opened: software that creates new ways of informing, entertaining and connecting people. Software = The Microsoft and University of Trento Centre is what makes these scenarios come to life, which for Computational and Systems Biology was is why innovation is at the heart of Microsoft. opened in 2005 by Microsoft, the University of Trento, and local and national governments. Around EMEA, are developing At the Trento centre, researchers are building technologies that will be built into tomorrow’s computational tools for understanding complex products. Over 1,000 employees across the region processes in biological systems. Such tools could are conducting research, inventing new technologies, lead to insights into the origin of disease, new designing and improving software, helping therapies and better vaccines. technology partners bring better products to market, and helping enterprise customers test and implement = In 2007, the French Ministry of Research, their custom solutions. And, more than ever, Microsoft and INRIA, the French research Microsoft takes an open and collaborative approach institute, opened the Microsoft-INRIA Institute to creating technologies that will serve society and for Computational Science. Researchers at the enhance economic prosperity. institute investigate the application of mathematics to improve software and systems Pure Research security, and pursue the development of new Microsoft employs hundreds of researchers software tools for the management and analysis worldwide who are inventing the next generation of complex scientific data. of computing technologies. Some of this research is paying off today with breakthroughs in areas such as Applied Research software security and reliability. Other innovations will In addition to the research that takes place at transform the way we use computers years from now. Microsoft, the company contributes technical expertise and software development to projects The company’s research laboratory in Europe, of national and regional importance. Cambridge, was founded in Founded in 2003 in Aachen, Germany, the European 1997, the first such facility to be established outside Microsoft Innovation Center (EMIC) comprises a the US. Today, researchers at the lab are engaged in team of developers who contribute to large-scale, fundamental computer science research, including government-led projects. Software engineers at machine learning and perception, programming EMIC focus their efforts on web services, security and principles and tools, systems and networking, and privacy technologies, and wireless technologies. interactive systems. i www.microsoft.com/emea/emic i research.microsoft.com/aboutmsr/labs/ cambridge Founded in 2006 in Egypt, the Microsoft Innovation Center (CMIC) focuses on applied The External Research Office (ERO) extends research and incubation. It also supports innovation the scope of Microsoft Research beyond traditional in the region by establishing and participating in computer science. This is being achieved through collaborative applied research with local academic collaboration with universities, governments and and industrial partners. Current projects are in the industry partners. The ERO leads the Microsoft areas of language processing and data mining, web European Science Initiative, created to accelerate services for mobile devices, and parallel computing innovation at the intersection of science and and grid computing. computing — turning scientific discoveries into i www.microsoft.com/middleeast/Egypt/ outcomes with economic and social value. The CMIC/default.aspx initiative aims to be a catalyst for quantum leaps in technology that will affect areas such as the life sciences, engineering and agriculture, and help address issues including the protection of global biodiversity. i research.microsoft.com/ero

10 microsoft emea background information • june 2007 Product Development core products, including ® Center, While most of Microsoft’s flagship products are the Digital Terrestrial TV project for Europe and developed in Redmond, Washington, more and Windows Vista. more are being created and developed outside the US, and particularly in EMEA. In Denmark, Also in Sandyford the European Operations for example, more than 800 people work at the Centre is responsible for three major services: Microsoft Development Center, Copenhagen, warehousing and distribution of products, business Microsoft’s largest development facility outside transaction processing and management, and the US. Most of the centre’s staff contribute to the information technology support and control. Dynamics of business solutions for small and i www.microsoft.com/ireland/aboutus/eoc/ medium-sized enterprises (SMEs), and the Windows introduction. Vista operating system. Staff at the Copenhagen campus work closely with ISVs and systems The Microsoft Development Center, Serbia, integrators that create specialised, industry-tailored was founded in 2005 in Belgrade as a facility for software on the Microsoft Dynamics platform. In developing handwriting recognition in several addition, Microsoft’s worldwide centre of excellence European languages for the Tablet PC. The team for supply-chain management is located here. has since expanded to include research on applying i www.microsoft.com/businesssolutions machine-learning techniques for recognising complex handwritten structures such as Both based in the UK, and mathematical equations, chemical diagrams are Microsoft’s premier game development facilities and architectural drawings. in Europe, creating games for the Xbox 360 video i www.microsoft.com/scg/mdcs/aboutus.mspx game and entertainment system and the PC. Acquired in 2002 by Microsoft, Rare employs 170 Customer and Partner Innovation game developers and has sold over 93 million units Microsoft supports the innovations of its customers in its 20-year history. Lionhead Studios, founded in and industry partners, not only through interoperable 1997, was acquired in 2006 and has 210 employees; software and solutions, but also by offering resources it is responsible for industry-leading titles such as and expertise to help others innovate on the Fable 2. Microsoft platform. In the EMEA region, the company i www.rareware.com has numerous facilities dedicated to helping external www.lionhead.com groups bring their innovations to life more quickly and effectively. The Microsoft European Product Development Centre (EPDC) provides the European and South Microsoft Technology Centres (MTCs) are places American markets with country-specific versions where large companies’ IT teams can work side- of Microsoft’s leading products, reflecting local by-side with Microsoft experts to test and find languages and culture. Based in Dublin, Ireland, solutions to their technology challenges. MTCs the EPDC has grown from localising only two create a favourable environment for collaborative products (MS-DOS® and Microsoft Word) into two development and technical support, offering languages in 1988 to developing 100 products in 37 resources including hardware, software and services. languages today. The team supports 15 additional In the EMEA region, MTCs operate in Copenhagen, languages and dialects as part of the Microsoft Denmark; Dubai, UAE; Munich, Germany; Paris, Local Language Programme and Microsoft France; and Reading, UK. developers and linguists specialise in 50 languages i www.microsoft.com/services/ and dialects to create these products. microsoftservices/tech.mspx

In Zurich, Switzerland, software engineers at the Similar to MTCs, Microsoft Innovation Centres Microsoft Development Center for Collaboration for ISV Development focus on providing ISVs Technologies are bringing the company’s vision for with guidance on the design and development of unified communications to fruition. This technology products that work with Microsoft software. At these will integrate various modes of communication — centres, ISVs have access to training, technologies including e-mail, , short message and technical expertise from Microsoft staff, and the service (SMS), voice telephony and conferencing facilities provide a simulation environment enabling — enabling information workers to manage all ISVs to test their software applications as though of their modes of communication within a single they were installed in a customer’s environment. messaging environment. Microsoft has ISV centres in Amsterdam, the Netherlands; Aragón and Castilla y León, Spain; Opened in Ireland in 2005, the Microsoft Copenhagen, Denmark; Maribor, Slovenia; and Development Centre, Sandyford, is staffed by Varaždin, Croatia. a team of software engineers who are developing technologies destined for a number of Microsoft’s

microsoft emea background information • june 2007 11 Increasing IT Literacy

Following the collapse of Eastern European socialism in 1989, a steady of migrants from war-torn and impoverished countries chose to start a new life in Greece. As with all migrant communities, the road to gaining employment and acceptance is long, and made even more difficult by individuals’ lack of computing skills — a requirement for most jobs. In October 2005, Microsoft partnered with the city of Athens to convert a government building into a computer training centre for disadvantaged migrants. The centre has proven highly successful, and Microsoft has since expanded its relationship with the municipal government, sponsoring its 2006 Athens Career Forum.

Responding to Local Needs

The EMEA region comprises a highly diverse As part of Microsoft’s commitment to the countries grouping of countries, spanning some of the most and communities where it operates, the company developed economies in the world and some of also helps bring technology access and opportunity the least. Cultural and social differences can be to underserved populations through formal immense, and governments’ policy objectives agreements with some of the world’s most reflect this diversity. Even in well-developed influential development organisations. Among them economies and “wired” societies, as in the Nordic are the United Nations Development Programme region, there are endless opportunities to put (UNDP), the UN High Commissioner for Refugees technology to better use in business, in the public (UNHCR), the UN Educational, Scientific and sector and in people’s daily lives. Cultural Organization (UNESCO) and the New Partnership for Africa’s Development (NEPAD). Microsoft recognises that doing business in EMEA requires different approaches and presents different opportunities to support local development. One “size” does not fit all. This is why the company has been steadily increasing its physical presence in EMEA over the past two decades, recently opening offices in Armenia and Azerbaijan, on the eastern flank of EMEA, and in Bosnia.

12 microsoft emea background information • june 2007 Building Skills and Knowledge

Companies have a responsibility to support the Partners in Learning is making a difference for communities in which they do business. Microsoft schools and students in 64 EMEA countries. embraces this viewpoint in its work with a wide The programme has already trained 2.2 million range of organisations — including governments, teachers and school leaders worldwide, and millions non-governmental organisations (NGOs) and of students — 43.2 million and counting — have private companies — to create opportunities for been reached by the programme. underserved populations, and drive local innovation i www.microsoft.com/emea/education and economic development. Microsoft is making a difference in communities across EMEA, helping society capitalise on the knowledge revolution, Extending this work, Microsoft has developed a by promoting the use of ICT in education and proven framework to help governments bring ICT supporting ICT training for adults in disadvantaged to underserved schools and communities in Africa. communities. However, while technology itself The African Pathfinder is a programme blueprint is a key in promoting economic growth that helps education authorities and NGOs spread and digital inclusion, it must be combined with the productive use of ICT in schools — in a locally education and sustainable programmes that driven, sustainable way. Growing out of a partnership reflect the needs of the local area. between Microsoft and the government of Namibia, African Pathfinder provides PCs, teacher training, Partnering With Schools technical support and advice to schools. Since the According to the UN’s Millennium Development successful implementation of the Namibian Goals Report 2005, of the 185 million jobless people Pathfinder project, the governments of Angola, worldwide, nearly half are aged 15–24, and youth Madagascar and Rwanda have joined the unemployment rates in developing countries have Pathfinder network. increased since the 1990s. Training and education are an essential part of turning these figures around.

Microsoft’s Partners in Learning programme strives to help schools in three areas: to significantly raise the level of ICT literacy among school staff; to support teachers and schools in developing an internal culture of innovation; and to work with schools to prepare students for the digital workplace.

Partnering With Educators

In cooperation with the Czech Republic Ministry of Education, Youth and Sports and Microsoft, the secondary technical school Na Tˇrebešínˇe is one of many schools using Microsoft Class Server 4.0 to create and deliver e-learning materials, administer and grade tests, and improve collaboration between teachers and students. Microsoft’s Partners in Learning has supported the school with technical support, training and e-learning content.

The Kenya ICT Trust Fund private-public partnership with Microsoft has helped the Kenyan government develop a National Education ICT Strategy and mobilise over $80,000 of contributions for initiatives in schools. The Microsoft Partners in Learning initiative is also training secondary school teachers and helping the Ministry of Education develop a national ICT curriculum that provides a 21st-century education to school children across the nation.

microsoft emea background information • june 2007 13 Partnering With Communities Advanced Teacher Training In addition to supporting the use of ICT primary Schools that want to integrate ICT more deeply and secondary education, Microsoft is helping into their curriculum need more than computing adult learners gain basic ICT skills for work and equipment. They also need teachers who have life through local community training centres. the knowledge to use computers, operating Community-based technology training and access systems and applications. Microsoft has made a is one of the most promising avenues for helping substantial commitment over the next five years people in underserved communities to become to invest in technology skills training for teachers more employable and to gain access to information in schools worldwide. and services available through the internet. Microsoft IT Academy for Teacher Training is In 2003, Microsoft launched the Unlimited a programme for accredited academic institutions Potential programme, which provides equipment, to offer students high-quality education using resources and training for Community Technology Microsoft technologies. Among the components of Centres (CTCs). In 2007, the programme’s focus was this programme, Microsoft offers a comprehensive expanded in order to extend new avenues of social curriculum aligned with real-world career paths, and economic opportunity to the estimated 5 billion textbooks and course libraries, online and people that have yet to realize the benefits of e-learning resources, and faculty training. technology. With our partners, both public and The programme seeks to inspire school leaders private, we focus on transforming education, to recognise the power of ICT for teaching and fostering local innovation, and enabling jobs and school improvement. opportunities to create a continuous cycle of sustained social and economic growth for everyone. Microsoft recently established four School Technology Innovation Centres — in Amman, To date, Microsoft has supported 239 Unlimited Jordan; Belfast, Northern Ireland; Brussels, Belgium; Potential projects in EMEA, serving an estimated and Prague, Czech Republic. At these centres, 7 million people. With an investment of teachers are shown how technology can create approximately US$51 million, Microsoft has helped richer, more inspiring and more effective learning to establish more than 7,400 CTCs in the region. environments. Each centre is a demonstration and learning laboratory for educators, where Microsoft i www.microsoft.com/unlimitedpotential and its partners Cisco Systems, HP and Intel share innovative teaching practices and provide information, training and equipment that enhances the use of ICT in classrooms and curriculums.

In cooperation with local government, the Polish foundation Modern Poland used a $250,000 Microsoft Unlimited Potential grant to install internet access points in each of the 118 districts in the Podlasie region of north- eastern Poland — the country’s first effort to provide free internet access to the residents of poor, rural communities. This year the programme is being extended with additional funding from Microsoft, with five of the existing access points being expanded into CTCs that will enable residents to develop computer skills and become more employable.

14 microsoft emea background information • june 2007 Improving Access to Technology

It goes without saying that information technology is an integral part of today’s global society. But not everyone has an equal opportunity to take advantage of ICT. Through numerous programmes, Microsoft is increasing access to computers for people with disabilities, speakers of regional languages, people in underserved areas, and small businesses.

The cost of computers and software is a significant Microsoft also offers Windows XP Starter barrier to development in emerging economies. Edition, a more affordable version of the Windows In many places around the world, the cost of a PC XP operating system, to meet the needs of entry- is well beyond the means of the average person, level PC users and to promote digital access in and computing centres are few and far between. underserved markets. Tailored to local markets and Microsoft is making an effort to put PCs within the compatible with a wide range of Windows-based reach of more people through its Digital Pipeline applications and devices, the product is offered and Windows Starter Edition programmes. in collaboration with governments and industry partners, to put PCs within the financial reach Microsoft is the founding partner of Digital of citizens in selected middle- and low-income Pipeline, an independent organisation that is regions. Windows XP Starter Edition is currently building channels for older but usable computers available in 81 countries in the region, with Arabic to be refurbished and used in communities where and Turkish versions for ten countries in the the cost of a new computer is prohibitive. The Middle East and Northern Africa. programme provides a trustworthy framework for companies to donate their surplus computers responsibly. Not only is this an environmentally friendly way for companies to recycle unneeded computers, it helps to put affordable computers to work for schools and individuals who couldn’t afford them otherwise. i www.digitalpipeline.com

The Digital Pipeline

One example of Digital Pipeline in action is in Namibia, where the Education Ministry is using ICT to improve the quality of education and help students develop technology skills in schools. In partnership with Microsoft and Digital Pipeline, the ministry has deployed computer laboratories in more than a dozen schools, saving on costs while using the same software as schools in Europe and the US.

microsoft emea background information • june 2007 15 Bridging the Language Divide Microsoft began this work in 1988, becoming one The Council of Europe estimates the number of of the first technology companies to create products living languages in the world at around 6,000, with for people with disabilities. The company developed between 200 and 300 indigenous languages in products for hearing-impaired people as well as Europe alone. Globalisation, however, is forcing keyboard and mouse enhancements for people people to communicate increasingly in only a with limited mobility. Since then, Microsoft’s work handful of major languages. Rather than increasing in this area has grown. All of its flagship products, diversity, it is actually undermining and diluting including Microsoft Windows and Office, now local languages and cultures. include accessibility features.

To prevent language from being a barrier to ICT use, Windows Vista features a new Ease of Access worldwide, Microsoft offers full editions of Windows centre that helps users easily locate the product’s and Office in 25 and 37 languages, respectively. built-in accessibility features, which include Likewise, Microsoft Customer Service operates in all improved magnification and state-of-the-art speech regional subsidiaries, in more than 43 languages, recognition that allows people to interact with their supported by a common infrastructure to enable computer by voice. This is particularly important consistent processes, systems, tools and knowledge for people who have limited dexterity or use of sharing. In addition, Microsoft’s Local Language their hands. Windows Vista also offers developers Programme (LLP) is enabling people to use an enhanced platform for creating accessible Microsoft Windows and Office in less-common technologies. Recently Microsoft has been languages such as Albanian, Gaelic Irish, Kiswahili and supporting over 150 assistive-technology Luxemburgish. Through LLP, local governments and manufacturers in their development of language authorities work with Microsoft to develop Windows Vista-compatible products. language interface packs that overlay Windows and i www.microsoft.com/enable Office, based on officially approved glossaries of IT terms. Since the programme was created in 2004, LLP has generated 53 downloadable language interface packs for Windows XP and 36 for Microsoft Office.

Access for People with Disabilities In the UK alone, nearly 10 million people have some kind of disability, from vision or hearing impairments to limited mobility or cognitive disabilities such as dyslexia. Loosely extrapolated, the number reaches into the hundreds of millions across EMEA. Microsoft strives to provide equal access for people with disabilities in everything it builds, approaching accessibility with the same level of commitment as it does to IT security.

16 microsoft emea background information • june 2007 Strengthening the Local Knowledge Economy

Wherever Microsoft does business, the economic and social benefits of its partner-driven business model are felt. Microsoft creates business opportunities for local technology companies and works with governments to support economic growth and spread the use of ICT in support of education, jobs and competitiveness in the global marketplace.

Microsoft has built its business by creating In terms of jobs, Microsoft-related employment inexpensive software that millions of customers ranges from approximately 36,000 people in both can use without extensive training. This approach Hungary and Turkey to more than half a million in puts ICT within the reach of most people, for their Germany and the UK. In South Africa, 49 per cent of personal empowerment and enjoyment as well as IT employment is related to Microsoft products, and their livelihood. Importantly, Microsoft provides a in Estonia, Lithuania, Russia and Turkey, Microsoft- software platform on which other developers can related employment represents more than half of build their own applications, and their own business. the industry total. This model is the foundation of a commercial software ecosystem that creates ripples of economic For six countries in south-eastern Europe, including value, generating jobs, tax revenues and enhanced Bulgaria, Croatia, the Former Yugoslav Republic economic competitiveness. of Macedonia, Romania, Serbia and Motenegro (one country when the study was conducted), and In September 2006, the consultancy IDC released a Slovenia, IDC projects that between 2004 and 2009 report projecting the economic impact of Windows the IT sector will generate over 35,000 new jobs Vista in six key European markets — Denmark, and $1.4 billion in cumulative new IT tax revenue. France, Germany, Poland, Spain and the UK. In 2004, over half of employment and tax revenues According to the study, the new Microsoft operating were attributable to the fast-growing Microsoft system will be a major driver of revenue and ecosystem in that region (IDC, 2005). employment for more than 150,000 IT companies in the six countries, which collectively account for 65 Microsoft also invests directly in the success of its per cent of IT spending in the European Economic software partners, whose products and services Zone. Windows Vista will generate revenues of enhance the overall value of the Microsoft platform. more than €32 billion for these companies in 2007. Microsoft is investing approximately $95 million in supporting ISVs in EMEA. This partner focus shapes IDC has also studied the impact of the overall the way other companies feel about engaging with software industry on selected EMEA economies. Microsoft. In 2004, according to IDC, ten of the In 2006, the consultancy studied 28 EMEA countries, leading systems integrators in Europe, representing and found that IT-related activities were the source one-third of the European services market, ranked of nearly 8 million jobs and nearly US$300 billion in Microsoft as the vendor providing the greatest tax receipts. An estimated 2.8 million jobs — fully business opportunity through strategic alliances. 37 per cent of the overall IT sector — is attributed to companies and employees working with These data underscore a key principle of Microsoft’s Microsoft products. business model: to support a vibrant IT economy in which local business thrive and local jobs are created. In addition, for every $1 of revenue that Microsoft generated in the EMEA region, another $7.68 was Achieving e-Europe earned by other companies selling hardware or Microsoft is committed to working with the software that works on Microsoft operating systems European Union to achieve its vision for an inclusive or servicing that software. So the value of the information society through its e-Europe and software industry compounds, fuelling economic e-Europe+ Action Plans, bringing communities growth and dynamism in every local market. closer together, promoting economic growth and creating a more integrated society. Accordingly, Between 2005 and 2009, IDC estimates that Microsoft participates in public-private partnerships 1.5 million new IT jobs will be created in the region, to help prevent the development of a two-tier Europe. generating $179 billion in new tax receipts (IDC, 2006).

microsoft emea background information • june 2007 17 These include community affairs programmes and Spurring ICT Use by Smaller Companies a wide range of partnerships with governments, SMEs represent 99 per cent of the businesses in businesses and institutions to strengthen local Europe, about 22 million currently, with a steady technology infrastructures and address the growth rate of just below 5 per cent annually, economic and social priorities across the EU. according to the European Commission. In an increasingly competitive global market, SMEs are The (SSI) was created in under increasing pressure to participate in new 2001 to make Microsoft source code more broadly markets, reduce operating costs and pursue new available for key products and components. The business opportunities, but they often lack the initiative includes over 70 different offerings, and capital to invest in the needed ICT. Recognising more than 2 million developers worldwide have this need, governments and banks in Europe have accessed shared source code. Through SSI, made approximately €117 billion (US$150 million) developers receive royalty-free access to of funding available to SMEs for technology and Microsoft intellectual property, creating business related investments. However, only 45 per cent opportunities for hardware, software and service of SMEs in Europe are aware that these funds are providers, and offering university students, teachers available. Then there are the bureaucratic hurdles. and researchers access to technologies vital to Of the 4 per cent of SMEs that do apply, only one their research. quarter are successful in their application and receive grant money. The Government Security Programme (GSP) was launched in 2003 as a continuation of SSI. Led by Microsoft in cooperation with local and GSP provides national governments with access regional governments, the European Union to Windows source code as well as the technical Grants Advisor (EUGA) programme aims to information and training they need to be confident help SMEs better understand and benefit from in the security of the Windows platform. In government funding opportunities. Through the September 2005, Office 2003 was included in GSP EUGA website, business owners are able to find for the first time. Microsoft has 34 GSP agreements information about EU and national funding, and with governments and agencies in EMEA. ascertain which funds they may be eligible for. Since its initial pilot in 2004, the programme has The Solutions Sharing Network (SSN) is an online expanded to 19 EU countries, supported by 131 forum for technical information exchange among partner organisations. There are currently more government organisations, academic institutions than 500 projects in the pipeline, benefiting 132,000 and other public-sector agencies, whose goal is companies and representing a contribution of over to reduce the cost and time required to develop €170 million to local economies. and deploy software solutions. Through the SSN i www.microsoft.com/emea/euga programme, Microsoft hosts an online catalogue of intellectual property such as software solutions, architectures, best practices and application source code to be shared openly. It also is a forum for technology providers to showcase their solutions and capabilities. Microsoft currently hosts 17 SSN websites in EMEA, with 19 new or upgraded SSNs in the pipeline.

18 microsoft emea background information • june 2007 Contributing to Business and Industry Dialogue

Microsoft is a vocal contributor to IT-industry forums — participating in cross-industry organisations and conferences where all points of view can be heard and debated. Among the most important issues in the industry today are intellectual property protection, software interoperability, and security and online safety.

Protecting the Value of Innovation Building Software That Works Together One invention, introduced at the right time, has the In today’s heterogeneous IT marketplace, power to spawn thousands of satellite businesses, interoperability is a practical necessity. generating tax revenues for government, and Interoperability means enabling diverse systems creating jobs and income for countless individuals. to work together, giving customers complete Innovative ideas, therefore, must be protected if control over their data in a multi-vendor they are to benefit local economies. environment. Microsoft products and services are interoperable by design. They work well together Intellectual property laws make it possible and with other enterprise solutions to reduce for creators to build businesses around their complex business integration. Microsoft makes its innovations, and thus form the framework upon products interoperable by focusing on four areas: which the software industry exists. Microsoft, engineering, industry collaboration, standards which contributes to a vibrant, widely distributed engagement and IP licensing. ecosystem of technology providers, is a strong advocate of intellectual property protection. = Engineering. Interoperable components are built into Microsoft software. Therefore, Increasingly, Microsoft is patenting and licensing enterprise customers are less reliant on custom its software inventions, instead of retaining exclusive development, consulting services, and usage rights. Open licensing of intellectual property cumbersome testing and certification to achieve has become common in the software industry, and interoperability. For products and technologies it allows Microsoft to be more transparent with such as Microsoft Office and web services, its products. Increased licensing allows multiple the company offers an extensive set of tools, vendors to provide innovative technology in their educational materials and other resources diverse product offerings. This model encourages for developers and ISVs to enhance the broader availability and use of new technologies, interoperability of their products with and the result is more consumer choice. Microsoft’s products.

Software piracy undermines the market’s ability to = Licensing. Licensing intellectual property reward innovation. Although a number of countries increases the overall pool of innovations have solid intellectual property protection legislation, available to industry, enhancing growth of the counterfeiting and software theft is prevalent, and IT industry with resulting benefits to competition, protection is inconsistent. According to the Business interoperability, consumer choice and Software Alliance’s (BSA’s) 2005 Global Software productivity. Microsoft formalised its intellectual Piracy Report, just over a third (35 per cent) of property licensing programme in 2003 and software loaded on to computers in 2005 was has expanded access to Microsoft technology illegally copied. Globally, this represents a $34 billion ever since. loss of revenue for the world’s economies due to piracy in 2005. = Industry Collaboration. IT companies frequently engage in technical collaboration Microsoft EMEA has built strong partnerships with to solve interoperability challenges facing industry, governments and industry associations their customers and the IT industry. These such as the BSA, sharing its expertise in the areas collaborations vary widely, and include private- of intellectual property law. The company supports sector engagements as well as collaboration law enforcement on prosecutions and helps other between private industry and government. government agencies protect and inform the public. For example, Microsoft has engaged in several recent company-to-company collaborations, i www.microsoft.com/mscorp/ip pursuing instant messaging interoperability with AOL and Yahoo!, and interoperability between open source software and Windows with Novell, JBoss and SugarCRM.

microsoft emea background information • june 2007 19 = Standards. Technology standards enable in a 56 per cent decrease in the number of interoperability across a wide range of products security bulletins, compared to Windows and services. Standards are created through Server 2000. open and collaborative development, and established through market adoption of a Microsoft’s leaders are determined to help make particular technology. For years, Microsoft has the internet safe for everyone, especially children been a leader and advocate in promoting web and families. One company cannot protect the services technology, which enables connected, millions of people who use computers and web-based applications to exchange data technologies alone. So Microsoft is also working and interoperate — principally through its with technology industry partners, law enforcement contribution to the XML standard. The company organisations and others in the fight to protect all actively participates in the standards process, users from computer worms and viruses, as well as cooperating with industry partners and online security threats including spam, spyware and independent standards bodies such as the phishing (identity theft). World Wide Web Consortium (W3C) to promote the use and continual improvement = In March 2006, Microsoft launched the Global of these specifications. Phishing Enforcement Initiative (GPEI), a legal campaign to fight phishers in partnership i www.microsoft.com/interop with law enforcement, multiple industries Helping to Make Computing Safe and governments, with the goal of educating consumers, prosecuting criminals and As a developer of leading internet technologies developing technology solutions to address and a producer of mass-market software, Microsoft the threat of phishing. has an obligation to help address the challenges of the new information-based society. Microsoft is = In April 2005, in cooperation with international dealing with security and internet safety threats by law enforcement agencies, Microsoft unveiled developing new features that strengthen its products the Child Exploitation Tracking System (CETS), and enable customers to control their level of a computer system that allows global police protection and safety online. agencies to share information for tracking online child predators. The company has adopted numerous practices to ensure that security standards are met. For example: MSN is one of the world’s most popular destinations on the internet, attracting over 440 million users = The quality and predictability of security updates each month worldwide. MSN is deeply committed have been improved by moving to a regular to online safety and security, and collaborates with monthly update cycle and reducing the size of partners in the volunteer sector, child-protection the updates to make it easier for people to keep professionals, parent groups, governments and their systems secure. both local and international law enforcement to find practical solutions that address this issue. In Europe, = Microsoft requires its software developers to some of these partners include InHope, EuroISPA, attend ongoing training in writing secure code EU Safer Internet Program, the Government’s Task and has established strict security checkpoints at force on Child Protection (UK), Anesvad (Spain) and every stage in the software development process. Safer Internet for Children Group (the Netherlands). = Enterprise-class and internet-facing software i www.microsoft.com/mscorp/innovation/twc must meet mandatory and rigorous security and reliability standards before shipping. This process was used for Windows Server 2003 and resulted

Since October 2003, Microsoft has trained more than 600,000 IT professionals and developers — including 180,000 in EMEA — on security best practices through security summits, webcasts, e-learning clinics, online security guidance and the Microsoft Security Guidance Kit CD.

20 microsoft emea background information • june 2007 Milestones

2007 2002 1992 = Windows Vista and the 2007 Microsoft = Microsoft acquires Danish software company = Microsoft becomes the first software Office System launch. Navision A/S, creating Microsoft’s largest company with a broad presence in Eastern = The Microsoft Global Technological Support product development hub outside the US. Europe, opening Eastern and Central Centre opened in Bucharest, Romania. = The company also acquires British game European offices. = A Microsoft subsidiary is established developer Rare. = Subsidiary offices are established in in Senegal. = Subsidiary offices are opened in Cyprus, Greece and South Africa. = Microsoft acquires Israeli company Kazakhstan, Ukraine and Yugoslavia. 1991 Secured Connection. 2001 = Subsidiary offices are opened in Austria 2006 = Subsidiary offices are opened in Jordan and Dubai, UAE. = The Microsoft Development Center for and Oman. 1990 Collaboration Technologies is opened in 2000 = A Microsoft subsidiary is established Zürich, Switzerland, and Microsoft innovation = Microsoft unveils the .NET platform, its in Switzerland. centres are opened in Poznan, Poland; roadmap for the next generation of software Moscow, Russia; and Durban, South Africa. 1989 and services. = Microsoft acquires British game developer = Microsoft introduces the earliest version of = becomes the second CEO of Lionhead Studios, Swiss software company the Office suite of productivity applications. Microsoft, and takes on a new role media-streams and French mobile search = Microsoft establishes its European as Chief Software Architect. technology provider MotionBridge. headquarters in Paris and opens subsidiaries = Subsidiary offices are opened in Algeria, = A Microsoft subsidiary is established in in Belgium and Israel. Finland and Nigeria. Bosnia and Herzegovina. 1988 1999 2005 = The European Product Development = Subsidiary offices are opened in Bulgaria, = Xbox 360 launches. Centre (EPDC) opens in Dublin, Ireland. Pakistan and Tunisia. Microsoft Baltics opens = Jean-Philippe Courtois is named president in Latvia. 1987 of Microsoft International, and Neil Holloway = A Microsoft subsidiary is established is promoted to president, Microsoft EMEA. 1998 in Portugal. = Subsidiary offices are opened in Armenia = Microsoft Europe, Middle East and Africa and Azerbaijan, and Microsoft development (EMEA) is established in Paris. 1986 centres are opened in Belgrade, Serbia; and = Subsidiary offices are opened in Abu Dhabi, = Microsoft stock goes public. Sandyford, Ireland. UAE; Kuwait; Lebanon and Namibia. = The Microsoft European Operations Centre = The Microsoft European Science Initiative is (EOC) opens in Ireland. 1997 created to foster research at the convergence = Microsoft Research Cambridge opens in the 1985 of science and computing, and the Microsoft- UK, and a Microsoft subsidiary is established = Subsidiary offices are opened in Denmark, University of Trento Centre for Computational in Mauritius. Ireland, Italy, Norway, Spain and Sweden. Biology is opened in Trento, Italy. 1983 = Microsoft launches the European Union 1996 = Microsoft launches the Windows Grants Advisor programme to help more = Subsidiary offices are opened in Croatia, operating system. small and medium-sized businesses benefit Ivory Coast, Romania and Saudi Arabia. = Subsidiary offices are opened in France from public funding. 1995 and Germany. 2004 = Windows 95 sells more than 1 million 1982 = A Microsoft Innovation Centre for ISV copies in its first four days of availability. = Microsoft opens its first subsidiary outside Development opens on the campus in = Bill Gates outlines Microsoft’s commitment the US — Microsoft Ltd. in the UK. Copenhagen, Denmark. to supporting and enhancing the internet. = A Microsoft subsidiary is established in the = Subsidiary offices are opened in Egypt, 1981 Former Yugoslav Republic of Macedonia. Kenya and Slovakia. = The MS-DOS operating system is introduced on the IBM personal computer. 2003 1994 = Microsoft marks 20 years of operations in = A Microsoft subsidiary is established 1975 EMEA, and Jean-Philippe Courtois is named in Slovenia. = Microsoft is founded in the US. CEO of the regional organisation. 1993 = Subsidiary offices are opened in Bahrain, = The Windows NT is created with the Estonia, Iceland, Lithuania, Luxembourg, release of the company’s first 32-bit server Malta and Qatar. The European Microsoft operating system. Innovation Center (EMIC) is founded in = Subsidiary offices are opened in the Czech Aachen, Germany. Republic, Hungary, Morocco, Poland, Russia and Turkey.

microsoft emea background information • june 2007 21 Facts and Figures

People, Operations and Facilities = Product localisation: Microsoft Office is = Microsoft beginnings in EMEA: Microsoft UK available in 29 languages spoken in the EMEA was established in 1982, the first office outside region, as well as 21 additional languages via the US, followed by Microsoft France and downloadable language interface packs (LIPs). Microsoft Germany in 1983. Microsoft Windows is available in 19 regional languages, with 35 LIPs. At the European = Subsidiaries: Microsoft has over 70 offices Product Development Centre (EPDC) in Dublin, and subsidiaries in 61 EMEA countries. Ireland, Microsoft developers and linguists = Employees: More than 13,000 people specialise in 50 languages and dialects to work for the organisation, representing create these local-language products. 12 business groups. = Regional coverage: Microsoft EMEA offers services and products in 139 countries and territories. = Manufacturing, distribution and logistics: Supported by the European Operations Centre (EOC), manufacturing operations were set up in County Dublin, Ireland, in 1986.

22 microsoft emea background information • june 2007 &D: Investing in the Future = NGOs and charities: Through the Unlimited Microsoft makes a considerable investment in Potential programmes, Microsoft EMEA partners innovation-related activities worldwide, in excess of with organisations to improve life-long learning 15 per cent of revenue in recent years. Few other for disadvantaged young people and adults companies — in any industry — make such a through community technology centres. To date, significant investment in R&D. The company Unlimited Potential has supported 239 projects operates numerous facilities in the region dedicated in EMEA with over 130 partners in 65 countries to technology innovation and software development: across the region. Over the next five years, Microsoft will commit up to $1 billion to = Microsoft Research, whose mandate is to Unlimited Potential partnerships worldwide. develop new technologies through long-term “blue sky” research as well as applied, product- focused research — the UK Participating in Industry Dialogue = Mission: Responsible leadership through = Microsoft Institutes, research centres of industry partnership and dialogue excellence that Microsoft has established in collaboration with leading research and = Industry association membership and academic bodies — France, Italy, South Africa participation: Business Software Alliance (BSA), CompTIA, CSR Europe, the European = Microsoft Development Centres, where Information, Communications and Consumer Microsoft products are developed and Electronics Technology Association (EICTA), eLIG, enhanced — Denmark, Ireland, Portugal, Serbia, European Policy Centre (EPC), EU Committee Spain, Switzerland, the UK of the American Chamber of Commerce, = Microsoft Innovation Centres, where the Initiative for Software Choice, International company works with industry partners and Communications Round Table (ICRT), and the governments to share expertise and speed World Economic Forum’s Global Digital Divide time to deployment, time to market — Croatia, Initiative Taskforce (GDDI). Denmark, France, Germany, Latvia, the i www.microsoft.com/emea/associations Netherlands, Poland, Portugal, Russia, Slovenia, South Africa, Spain, Turkey, the UK = Microsoft Technology Centres, where enterprise customers can test their applications and obtain support and advice from Microsoft engineers — Denmark, France, Germany, UAE, the UK

Connecting With Customers and Building Partnerships = Customer and partner ecosystem: Microsoft partners in EMEA include over 97,000 resellers, distributors and systems integrators, 33,000 ISVs and more than 100,000 software developers registered with the Microsoft Developer Network. Across EMEA, 3,500 Microsoft Business Solutions partners develop solutions for SMEs. This ecosystem serves over 20 million SMEs in the region. = Education: Through the Partners in Learning programme, Microsoft EMEA collaborates with schools and universities to enable better integration of technology into the curriculum. To date, Partners in Learning agreements have been signed with 64 national governments in the region.

microsoft emea background information • june 2007 23 Microsoft EMEA Leadership Team

Neil Holloway, President of Microsoft EMEA, and Corporate Vice President, Microsoft Corp Umberto Paolucci, Senior Chairman, Microsoft EMEA, and Vice President, Microsoft Corp Olga Dergunova, Chairwoman, Microsoft Russia and CIS Cheick Diarra, Chairman, Microsoft Africa Jan Muehlfeit, Chairman, Europe Goran Radman, Chairman, Microsoft South-East Europe Ali Faramawy, Vice President, Middle East and Africa, and Vice President, Microsoft International Pierre Liautaud, President, Western Europe, and Vice President, Microsoft International Vahé Torossian, Vice President, Central and Eastern Europe, and Vice President, Microsoft International Erich Andersen, Deputy General Counsel Alistair Baker, General Manager, Microsoft UK, and Vice President, Microsoft International Michel van der Bel, Vice President, Public Sector Achim Berg, General Manager, Microsoft Germany, and Vice President, Microsoft International

Eric Boustouller, General Manager, Microsoft France, and Vice President, Microsoft International Simon Brown, General Manager, Developer and Platform Evangelism Ramon Demelbauer, Vice President, Enterprise Services Philippe Dumont, General Manager, Marketing and Communications Wolfgang Ebermann, Vice President, Small and Midmarket Solutions and Partners Barbara Gordon, Vice President, Enterprise Platform Group Wilfried Grommen, General Manager, Business Strategy Albert Hakkers, Director, Human Resources Guido Haring, General Manager, Customer Service and Technical Support Chris Lewis, Vice President, Home and Entertainment Division Jonathan Murray, Vice President and Chief Technology Officer Alexander Stüger, Vice President, Business Marketing Organisation Geoff Sutton, Regional General Manager, MSN Europe

Organisationally, Microsoft EMEA falls under Microsoft International. Formed in 2005, Microsoft International leads sales, marketing and services for all regions outside the US, focusing on continued growth through strategic partnerships and globally integrated business operations. Jean-Philippe Courtois, President, Microsoft International, and Senior Vice President, Microsoft Corp. Claude Changarnier, Vice President, Finance and Administration, Microsoft International Ulrich Holtz, General Manager, Human Resources, Microsoft International

24 microsoft emea background information • june 2007 Executive Biographies

Jean-Philippe Courtois During his 22 years at the company, Courtois President, Microsoft International, and has held several leadership positions. Previously, Senior Vice President, Microsoft Corp as CEO of Microsoft EMEA, he led the worldwide As president of Microsoft International, Jean-Philippe business planning process for EMEA, improving Courtois leads sales, marketing and services for all customer satisfaction and enhancing regional regions outside the US and Canada, including EMEA, integration. Before he was named CEO, Courtois Japan, China, the Asia Pacific region, Latin America, had served for three years as president of Microsoft and emerging markets. He also shares responsibility EMEA and as vice president of worldwide customer for Microsoft Corp’s worldwide public sector team, marketing, based in Microsoft’s US headquarters in Courtois’ leadership reflects directing the company’s engagement with Redmond, Washington. the company’s commitment governments around the globe. to customers, industry Following the company’s reorganisation in March partners and governments. Microsoft has evolved into a truly global company 1999, a process that realigned Microsoft’s divisions with more than 80 subsidiaries around the world, to focus on core customers, he launched the and Courtois’ role includes responsibility for driving Customer and Partner Satisfaction initiative and growth through strategic partnerships and globally was instrumental in managing its strategic, global integrated business operations. rollout. Before that, he was vice president of Microsoft Europe in 1997 and became general Courtois’ leadership reflects the company’s manager for Microsoft France in 1994, following commitment to customers, industry partners several promotions. Courtois joined Microsoft and governments. As president of Microsoft France in 1984 as a channel sales representative. International, Courtois also places a high priority on Before joining Microsoft, Courtois spent 18 months spreading the benefits of technology for economic as a product manager for Memsoft, a French and social development — creating ubiquitous accounting software company. access to technology, helping ensure internet safety, supporting education, and generating Courtois is administrator for PlaNet Finance and economic growth and opportunity. As an industry the official representative of Microsoft at Institut leader, Microsoft has a responsibility to enable Montaigne. A French national, Courtois graduated access to technology in ways that help people from The Ecole Superieure de Commerce, Nice realise their full potential, and Courtois works (CERAM) and obtained his DECS. to align Microsoft’s business priorities to help address these critical global issues.

Neil Holloway Since joining Microsoft in 1990, Holloway has held President, Microsoft EMEA, and a number of strategic roles in its UK subsidiary. Vice President, Microsoft Corp He was appointed managing director of Microsoft As president of Microsoft EMEA, Neil Holloway Ltd. in July 1998 and subsequently was appointed leads Microsoft Corp’s business throughout EMEA, vice president of Microsoft EMEA in April 2000. and is a member of the worldwide Sales, Marketing and Services Group (SMSG) leadership team and Before joining Microsoft, Holloway was managing the worldwide Consumer Leadership Team (CLT). director of Migent UK, a company operating in He focuses on the balanced objectives of driving the consumer and client server software markets. Holloway is passionate about customer satisfaction, improving integration across He is passionate about demonstrating responsible demonstrating responsible leadership and delivering Microsoft business units, addressing the unique leadership and delivering the highest level of the highest level of customer technology needs of diverse markets, and growing customer experience. experience. the software business in the region. Holloway has a master’s of philosophy in Before assuming the president’s role in 2005, operational research and control engineering Holloway served as corporate vice president of from Cambridge University and a BSc Hon. in sales, marketing and services for EMEA, and has mathematics from Bath. His hobbies are football, extensive field expertise establishing programmes swimming, playing golf and spending time with that directly address customer and partner needs in his family. the region. His role included leading the business i www.microsoft.com/emea/about/ planning processes, enhancing field effectiveness executivebiographies.mspx and managing Microsoft’s sales and marketing efforts across the EMEA region.

microsoft emea background information • june 2007 25 Regional Headquarters and Subsidiary Offices

For the most up-to-date contact information for Microsoft regional offices, refer to: i www.microsoft.com/worldwide

Microsoft EMEA Headquarters Belgium Finland Ivory Coast and West Africa Western Europe Headquarters Microsoft N.V. Microsoft OY (Suomi) Microsoft Côte d’Ivoire Microsoft EMEA Avenue Culliganlaan 1 Keilaranta 7 31, Avenue Noguès Plateau Cœur Défense, Tour B Madison Building 02150 Espoo Immeuble Karrath, 4ème étage 100, Esplanade du Général de Gaulle 1831 Diegem Suomi Abidjan 92932 Paris La Défense Belgium Tel: +358 9 525 501 Ivory Coast France Tel:+32 2 704 30 00 Fax: +358 9 878 8778 Tel: +225 20 31 05 00 Tel: +33 1 70 99 10 00 Fax: +32 2 704 35 35 Fax: +33 1 70 99 10 30 France Jordan Bosnia and Herzegovina (Supporting French Polynesia) Microsoft Jordan Central and Eastern Europe Microsoft BiH Microsoft France S.A.R.L. 503 Astra Building Headquarters Fra Andela Zvizdovi´ca 1 18 Avenue du Quebec P.O. Box 3321 Microsoft Deutschland GmbH Sarajevo Zone de Courtaboeuf 1 Amman 11181 Konrad-Zuse-Strasse 1 Bosnia and Herzegovina 91957 Les Ulis Cedex Jordan 85716 Unterschleissheim (Munich) Tel:+387 33 296 710 France Tel: +962 6 4626969 Germany Fax: +387 33 296 711 Tel: +33 8 25 82 78 29 Fax: +962 6 4637686 Tel: +49 89 3176 0 Fax: +33 1 64 46 06 60 Fax: +49 89 3176 1000 Bulgaria Kazakhstan Microsoft Bulgaria Germany Microsoft Kazakhstan Middle East and Africa 18–20 Gogol Str. Microsoft Deutschland GmbH Ken Dala Business Center Headquarters 1504 Sofia Konrad-Zuse-Strasse 1 38 Dostyk Avenue, Microsoft Bilgisayar Yazilim Bulgaria 85716 Unterschleissheim (Munich) 050010 Almaty Barbaros Plaza Tel: +359 2 9657 371 Germany Kazakhstan Emirhan Cad. 145-C Fax: +359 2 9657 377 Tel: +49 89 3176 0 Tel: +7 3272 585 595 Dikilitas Fax: +49 89 3176 1000 Fax: +7 3272 585 559 Istanbul, 34349 Croatia Turkey Microsoft Hrvatska Greece Kenya and East Africa Tel: +90 212 326 5000 Turinina 3 Microsoft Hellas S.A. Microsoft East Africa Software Ltd. Fax: +90 212 258 5954 10010 Zagreb Kifissias 221 2nd Ngong Avenue Croatia 151 24 Maroussi I & M Bank House Microsoft Corporate Affairs Tel: +385 1 4802 500 Athens 7th Floor Troonstraat 4, rue du Trône Fax: +385 1 4802 525 Greece PO Box 64736 1000 Brussels Tel: +30 211 1206 000 Esso, Plaza 00620 Belgium Cyprus Fax: +30 211 1206 003 Kenya Tel: +32 2 550 06 10 Microsoft Cyprus Tel: +254 (2) 2728196 Fax: +32 2 550 06 11 11 Kyriacos Matsis Avenue Hungary Nikis Center, 5th floor Microsoft Hungary Kuwait Algeria 1082 Nicosia - Cyprus Graphisoft Park 3 (Zahony u.) Microsoft Kuwait Microsoft Algeria Tel: +357 22456077 x200 1031 Budapest Muhammed Thunayan Al Ghanim 9 lot. Petite Provence Fax: +357 22681961 Hungary Street Commune d’Hydra Tel: +36 1 437 2800 Al Sahab Tower Wilaya d’Alger, Alger Czech Republic Fax: +36 1 437 2899 14th Floor, Algérie Microsoft s.r.o. PO Box 5244 Safat Tel: +213 21 48 01 00 BB Centrum, budova Alpha Iceland Kuwait Fax: +213 21 48 29 40 Vyskocˇilova 1461/2a Microsoft Iceland 140 00 Praha 4 Engjateig 7 Latvia Armenia Czech Republic 105 Reykjavík Microsoft Latvia SIA Microsoft RA LLC Tel: +420 2 611 97 111 Iceland Merkela Street 21 123 Hovsep Emin Street, Fax: +420 2 611 97 100 Tel: +354 510 6908 Riga LV-1050 Yerevan 375051 Fax: +354 510 6901 Latvia Republic of Armenia Denmark Tel: +371 704 6000 The Danish office also supports Faroe Ireland Fax: +371 704 6006 Austria Islands and Greenland) Microsoft Ireland Microsoft Österreich Ges.m.b.H. Microsoft Danmark ApS Atrium Building Block B Lebanon Am Euro Platz 3 Tuborg Boulevard 12 Carmenhall Road Microsoft Lebanon SARL 1120 Wien (Vienna) 2900 Hellerup Sandyford Industrial Estate Borj An Nahar Building, 3rd Floor Austria Denmark Dublin 18 Martyrs Square Tel: +43 1 610 64 0 Tel: +45 44 89 0100 Ireland Beirut Central District Fax: +43 1 610 64 200 Fax: +45 44 68 5510 Tel: +353 1 295 3826 Lebanon Fax: +353 1 706 4110 Tel: +961 1 98 33 44 Azerbaijan Egypt Microsoft Azerbaijan LLC Israel Lithuania 340 Nizami St. Smart Village Microsoft Israel Ltd. Microsoft Lietuva UAB Baku AZ1000 Kilo 28, Cairo/Alex Desert Road Ha’Pnina St. 2 Šeimyniškiu˛ 3 Republic of Azerbaijan Abu Rawash Ranana 43107 Vilnius LT-09312 Tel: + 994 12 497 2454 Egypt Israel Lithuania Fax: + 994 12 497 2454 Tel: +202 539 3333 Tel: +972 (9) 7625-100 Tel: +370 52780680 Fax: +202 539 3030 Fax: +972 (9) 7625-200 Fax: +370 52780681 Bahrain Bahrain Institute of Technology Estonia Italy Luxembourg GOSI Complex Microsoft Estonia OÜ Microsoft NCI Office – Laccolith Exhibition Avenue Rävala 5 Centro Direzionale San Felice 20, rue Eugène Ruppert P.O. Box 26038 - Manama 319 10143 Tallinn Via Rivoltana 13 2543 Luxembourg Tel: +973 17 58 31 51 Estonia Palazzo A Tel: +352 26 493 706 Fax: +973 17 58 31 61 Tel: +372 6679800 20090 – Segrate - Milano Fax: +352 26 196 385 Fax: +372 6679801 Italy Tel: +39 02 70398398 Fax: +39 02 70392020

26 microsoft emea background information • june 2007 Former Yugoslav Republic Poland South Africa of Macedonia Microsoft Sp. z o.o. Microsoft Corporate Hill Research and Microsoft Macedonia Al. Jerozolimskie 195a 3012 William Nicol Drive Belasica Street no. 2, 3rd floor 02-222 Warszawa Bryanston 1000 Skopje Poland Johannesburg 2000 Republic of Macedonia Tel: +48 22 594 1000 South Africa Development Tel: +389 2 3215 806 Fax: +48 22 594 1002 Tel: +27 11 361 7000 Fax: +389 2 3216 745 Fax: +27 11 361 7004 Portugal Offices Malta Edifício Qualidade, C1-C2 Spain Microsoft Malta Av. Prof. Doutor Aníbal Cavaco Silva Microsoft Ibérica S.R.L. Tower St. Julian’s Level 15 Portomaso Tagus Park Paseo del Club Deportivo, 1 Malta 2744-010 Porto Salvo Centro Empresarial La Finca – Edificio 1 Microsoft Research Cambridge Tel: +356 21 381202 Portugal 28223 Pozuelo de Alarcón Roger Needham Building Fax: +356 21 381213 Tel: +351 21 440 92 00 Madrid 7 J J Thomson Ave Fax: +351 21 441 21 01 Spain Cambridge CB3 0FB Mauritius and Indian Ocean Islands Tel: +34 91 391 99 99 UK Microsoft Mauritius Quatar Fax: +34 91 391 90 01 Tel: +44 1223 479 700 3rd Floor Barkly Wharf, Suite 3G Microsoft Qatar Fax: +44 1223 479 999 La Caudan Waterfront Bustan Steet, Villa Nr 2 Sweden Old Pavilion Opposite Doha Collage Microsoft AB European Microsoft Innovation Center Port Louis Rayyan Area Finlandsgatan 30, Box 27 (EMIC) Mauritius P.O. Box 2812 164 93 Kista Ritterstrasse 23 Tel: +230 202 8133 Doha – Qatar Sweden 52072 Aachen Tel: +974 447 4683 Tel: +46 8 752 56 00 Germany Morocco Fax: +974 447 5765 Fax: +46 8 750 51 58 Tel: +49 241 997 84 0 Microsoft Afrique du Nord Fax: +49 241 997 84 77 Twin Center Romania Switzerland Tour A – 15ème étage Microsoft Romania s.r.l. Microsoft Schweiz Microsoft European Product Bd Zerktouni Bd. 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