DOCSLIB.ORG

Public Relations Handbook

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Public Relations Handbook ® Public Relations Statement Why public relations is important to the NA member he Narcotics Anonymous message is “that an addict, any addict, can stop using drugs, lose the desire to use and find a new way to live.” TOur relations with the public enable us to share this message broadly so that those who might benefit from our program of recovery can find us. We perform public relations service to increase the awareness and credibility of the NA program. We share our message openly with the public at large, with prospective members, and with professionals. Maintaining an open, attractive attitude in these efforts helps us to create and improve relationships with those outside the fellowship. Establishing and maintaining a commitment to these relationships, can help us to further our primary purpose. The spiritual principles of our steps, traditions, and concepts guide us in pursuing our public relations aims and our efforts to enhance NA’s public image and reputation. These principles apply to our community and service efforts as well as to the personal behavior and attitude of individual NA members. Informing professionals and the public The following statement can be used to inform the public about NA: arcotics Anonymous is a global, community-based organization with a multi-lingual and multicultural membership. NA was founded in 1953, N and our membership growth was minimal during our initial twenty years as an organization. Since the publication of our Basic Text in 1983, the number of members and meetings has increased dramatically. Today1, NA members hold nearly 67,000 meetings weekly in 139 countries. We offer recovery from the effects of addiction through working a twelve-step program, including regular attendance at group meetings. The group atmosphere provides help from peers and offers an ongoing support network for addicts who wish to pursue and maintain a drug-free lifestyle. Our name, Narcotics Anonymous, is not meant to imply a focus on any particular drug; NA’s approach makes no distinction between drugs including alcohol. Membership is free, and we have no affiliation with any organizations outside of NA including governments, religions, law enforcement groups, or medical and psychiatric associations. Through all of our service efforts and our cooperation with others seeking to help addicts, we strive to reach a day when every addict in the world has an opportunity to experience our message of recovery in his or her own language and culture. 1As of April 2016. Public Relations Handbook Narcotics Anonymous World Services, Inc. Chatsworth, California, USA Copyright © 2006, 2007 by Narcotics Anonymous World Services, Inc. All rights reserved. World Service Office PO Box 9999 Van Nuys, CA 91409, USA T 818.773.9999 F 818.700.0700 www.na.org World Service Office–Canada Mississauga, Ontario World Service Office–Europe Brussels, Belgium T +32/2/346 60 12 World Service Office–Iran Tehran, Iran www.na-iran.org This is NA Conference-approved literature. Narcotics Anonymous, and The NA Way are registered trademarks of Narcotics Anonymous World Services, Incorporated. ISBN 978-1-55776-684-7 12/16 WSO Catalog Item No. 2102A contents preface ....................................................................................................................................................... v Section 1 chapter 1: NA and Public Relations .................................................................................................................. 1 chapter 2: Core Public Relations Principles .................................................................................................... 5 chapter 3: Effective Services ............................................................................................................................. 19 chapter 4: Preparation and Training for Interacting with the Public ...................................................... 29 Section 2 chapter 5: Media ............................................................................................................................................... 39 chapter 6: Criminal Justice ............................................................................................................................... 49 chapter 7: Treatment: Inpatient, Outpatient, and Residential Settings ................................................... 63 chapter 8: Healthcare ......................................................................................................................................... 73 chapter 9: Phonelines ......................................................................................................................................... 81 chapter 10: Internet Technology ...................................................................................................................... 91 chapter 11: Event Planning ................................................................................................................................... 97 chapter 12: Fellowship Development ............................................................................................................ 105 chapter 13: Government .................................................................................................................................. 113 conclusion ............................................................................................................................................. 117 preface Welcome to the Public Relations Handbook! n Narcotics Anonymous, public relations simply means taking a more conscientious approach to the relationships we create with the public. This is the Isubject of the Public Relations Handbook: NA’s relationships with the public. These relationships are usually the result of members’ interactions at meetings and events, members’ performing specific service functions, and members representing NA (sometimes unknowingly) during the daily routine of their lives. The scope of public relations is broad. And because of that, this material is designed to help all of us in the many ways we interact with the public. We can think about public relations as dynamic relationships. The ways we create and maintain relationships with the public will continue to change and grow over time. Because of these evolving needs, the principles and planning tools in Chapters Two and Three are the foundation of the Public Relations Handbook. When our relationships with the public change, the principles and planning techniques stay consistent. In addition, much of the handbook’s support material will be updated regularly to meet the changing needs of our public relations service efforts. The Public Relations Handbook is simply a place to begin; it is a tool members can use to become more aware and informed. You are the ones who will use this material to create a variety of inspired PR approaches in your local communities. Public Relations Statement Why public relations is important to the NA member he Narcotics Anonymous message is “that an addict, any addict, can stop using drugs, lose the desire to use and find a new way to live.” Our Trelations with the public enable us to share this message broadly so that those who might benefit from our program of recovery can find us. We perform public relations service to increase the awareness and credibility of the NA program. We share our message openly with the public at large, with prospective members, and with professionals. Maintaining an open, attractive attitude in these efforts helps us to create and improve relationships with those outside the fellowship. Establishing and maintaining a commitment to these relationships, can help us to further our primary purpose. The spiritual principles of our steps, traditions, and concepts guide us in pursuing our public relations aims and our efforts to enhance NA’s public image and reputation. These principles apply to our community and service efforts as well as to the personal behavior and attitude of individual NA members. Informing professionals and the public The following statement can be used to inform the public about NA: arcotics Anonymous is a global, community-based organization with a multi-lingual and multicultural membership. NA was founded in 1953, and N our membership growth was minimal during our initial twenty years as an organization. Since the publication of our Basic Text in 1983, the number of members and meetings has increased dramatically. Today1, NA members hold nearly 67,000 meetings weekly in 139 countries. We offer recovery from the effects of addiction through working a twelve-step program, including regular attendance at group meetings. The group atmosphere provides help from peers and offers an ongoing support network for addicts who wish to pursue and maintain a drug-free lifestyle. Our name, Narcotics Anonymous, is not meant to imply a focus on any particular drug; NA’s approach makes no distinction between drugs including alcohol. Membership is free, and we have no affiliation with any organizations outside of NA including governments, religions, law enforcement groups, or medical and psychiatric associations. Through all of our service efforts and our cooperation with others seeking to help addicts, we strive to reach a day when every addict in the world has an opportunity to experience our message of recovery in his or her own language and culture. 1 As of April 2016. chapter 1 NA AND P UBLIC R ELATIONS The principle of service, critical to the application of our Eleventh
Load more

Recommended publications
  • Public Relations Major at Belhaven
    Public Relations Major at Belhaven The Options Students interested in the PR Major have three options: Public Relations – Basic Track Core (39 hours) Students would need to complete all core courses, in addition to electives, general education courses and Worldview requirements. (124 hours required to graduate). COM 201 - Introduction to Mass Communications COM 210 - Newswriting and Reporting COM 250 - Public Speaking and Presentations COM 300 – Ethics in Mass Communication COM 309 - Introduction to Public Relations COM 310 - Persuasion COM 320 - Public Relations Writing and Production COM 340 – Understanding Audiences COM 350 – Organizational Communications COM 370 – Social Media Theory & Communications Strategies COM 418 - Public Relations Campaigns COM 440 – Mass Communication Law COM 450 - Public Relations Internship Communication Electives (6 hours) In addition to core courses above, students should select two of the following: COM 420 – Feature Writing BUS 320 Introduction to Marketing GDS 110 – Computer Graphics GDS 200 – Elements of Graphic Design – Requires completion of GDS110 1 | P a g e Public Relations - Sports Communications Emphasis Core (45 hours) Students would need to complete all core courses, in addition to electives, general education courses and Worldview requirements. (124 hours required to graduate). COM 201 - Introduction to Mass Communications COM 210 - Newswriting and Reporting COM 250 - Public Speaking COM 300 – Ethics in Mass Communication COM 309 - Introduction to Public Relations COM
    [Show full text]
  • Responding to Racism
    RESPONDING TO RACISM: HOW SPECIFIC COMMUNICATION STRATEGIES MAY DECREASE LIKELIHOOD OF BOYCOTTS, PROTESTS AND UPRISINGS _______________________________________ A thesis presented to the Faculty of the Graduate School at the University of Missouri-Columbia _______________________________________________________ In Partial Fulfillment of the Requirements for the Degree Master of Arts _____________________________________________________ by Diamond Dixon Dr. Glen Cameron, Thesis Supervisor December 2015 The undersigned, appointed by the dean of the Graduate School, have examined the thesis entitled RESPONDING TO RACISM: HOW SPECIFIC COMMUNICATION STRATEGIES MAY DECREASE LIKELIHOOD OF BOYCOTTS, PROTESTS AND UPRISINGS presented by Diamond Dixon, a candidate for the degree of master of arts, and hereby certify that, in their opinion, it is worthy of acceptance. Professor Glen Cameron Professor Ton Stam Professor Amanda Hinnant Professor Fritz Cropp ACKNOWLEDGMENTS I would like to thank my committee members, Glen Cameron, Amanda Hinnant, Fritz Cropp and Ton Stam for their amazing leadership and guidance throughout this process. I would also like to thank the study participants for their time and incredible dialogue on this topic. ii TABLE OF CONTENTS ACKNOWLEDGEMENTS ................................................................................................ ii ABSTRACT ....................................................................................................................... iv Chapter 1. INTRODUCTION ....................................................................................................1
    [Show full text]
  • The Perimetric Boycott: a Tool for Tobacco Control Advocacy N Offen, E a Smith, R E Malone
    272 Tob Control: first published as 10.1136/tc.2005.011247 on 26 July 2005. Downloaded from RESEARCH PAPER The perimetric boycott: a tool for tobacco control advocacy N Offen, E A Smith, R E Malone ............................................................................................................................... Tobacco Control 2005;14:272–277. doi: 10.1136/tc.2005.011247 Objectives: To propose criteria to help advocates: (1) determine when tobacco related boycotts may be useful; (2) select appropriate targets; and (3) predict and measure boycott success. See end of article for Methods: Analysis of tobacco focused boycotts retrieved from internal tobacco industry documents authors’ affiliations websites and other scholarship on boycotts. ....................... Results: Tobacco related boycotts may be characterised by boycott target and reason undertaken. Most Correspondence to: boycotts targeted the industry itself and were called for political or economic reasons unrelated to tobacco Naphtali Offen, disease, often resulting in settlements that gave the industry marketing and public relations advantages. Department of Social and Even a lengthy health focused boycott of tobacco industry food subsidiaries accomplished little, making Behavioral Sciences Box demands the industry was unlikely to meet. In contrast, a perimetric boycott (targeting institutions at the 0612, University of California, San Francisco, perimeter of the core target) of an organisation that was taking tobacco money mobilised its constituency CA 94143, USA; and convinced the organisation to end the practice. [email protected] Conclusions: Direct boycotts of the industry have rarely advanced tobacco control. Perimetric boycotts of Received 25 January 2005 industry allies offer advocates a promising tool for further marginalising the industry. Successful boycotts Accepted 13 April 2005 include a focus on the public health consequences of tobacco use; an accessible point of pressure; a mutual ......................
    [Show full text]
  • The People's Pr: Public Relations, Occupy Wall
    THE PEOPLE’S PR: PUBLIC RELATIONS, OCCUPY WALL STREET, AND THE STATUS QUO By CAMILLE REYES A Dissertation submitted to the Graduate School-New Brunswick Rutgers, The State University of New Jersey in partial fulfillment of the requirements for the degree of Doctor of Philosophy Graduate Program in Communication, Information and Library Studies Written under the direction of Dr. Todd Wolfson and approved by ____________________________ ____________________________ ____________________________ ____________________________ New Brunswick, New Jersey MAY 2016 ABSTRACT OF THE DISSERTATION The People’s PR: Public Relations, Occupy Wall Street, and the Status Quo by CAMILLE REYES Dissertation Director: Dr. Todd Wolfson This dissertation presents a case study of the New York City based Press Relations Working Group (Press WG) of Occupy Wall Street (OWS), the 2011 social movement that advocated for economic justice in the wake of the 2008 financial crisis. The inquiry explores the group’s practices of public relations in order to understand how they and other stakeholders co-constructed meanings concerning social justice at the time. The semi-structured interviews with former group members, public relations practitioners in their own right, as well as select work product (e.g. press releases) and internal documents are analyzed through the circuit of culture (Du Gay, et al., 2013). A theory stemming from Cultural Studies, the circuit of culture framework affords sharper understandings of power relations and processes of making meaning—of which public relations is a part. The case study data reveal at least six findings related to four themes concerning governance, professional and amateur practices, social media usage, and diversity of representation.
    [Show full text]
  • The Frame of Social Media in Academic and Industry
    East Tennessee State University Digital Commons @ East Tennessee State University Electronic Theses and Dissertations Student Works 12-2012 The rF ame of Social Media in Academic and Industry Weiwen Zhou East Tennessee State University Follow this and additional works at: https://dc.etsu.edu/etd Part of the Communication Technology and New Media Commons Recommended Citation Zhou, Weiwen, "The rF ame of Social Media in Academic and Industry" (2012). Electronic Theses and Dissertations. Paper 1498. https://dc.etsu.edu/etd/1498 This Thesis - Open Access is brought to you for free and open access by the Student Works at Digital Commons @ East Tennessee State University. It has been accepted for inclusion in Electronic Theses and Dissertations by an authorized administrator of Digital Commons @ East Tennessee State University. For more information, please contact [email protected]. The Frame of Social Media in Academic and Industry A thesis presented to the Faculty of the Department of Communication East Tennessee State University In partial fulfillment of the requirements for the degree Master of Arts in Professional Communication by Weiwen Zhou December 2012 Stephen W. Marshall, Ph.D., Chair John M. King, Ph.D. Beichen Liang, Ph.D. Keywords: Social Media, Leximancer, Content Analysis, Framing Theory ABSTRACT The Frame of Social Media in Academic and Industry by Weiwen Zhou With the development of technology, the communication between people has changed rapidly. Social media is a type of digital network designed to share content with other internet users based on their preferences and associations. The purpose of this research was to understand how industry press and the professional market place frame social media today.
    [Show full text]
  • Public Relations Unit 1: Evolution: Defining and Understanding Public Relations Grade Level: 11-12 Timeframe: 5-10 Days
    Public Relations Unit 1: Evolution: Defining and Understanding Public Relations Grade Level: 11-12 Timeframe: 5-10 days Unit Overview: The need for clear, concise, and appropriate communications by institutions in the public, private, and the not-for- profit sector is never ending. In the fast-paced digital age that we live in, good public relations is the key for gaining and maintaining public confidence. In this course, through five units of study, students will come to know the practice of public relations through the use of timely case studies, interviews, news photos, and other techniques. Students will come to understand that proper public relations practice must be underpinned by a strong sense of ethics. Students will also hone their writing skills to master the fundamentals of public relations writing as well as the proper requisites for writing for the Internet and social media. The material covered in Unit 1 will familiarize students to the concept of public relations and encourage them to make active and relevant connections in their own lives. Enduring Understanding/ Essential Questions • The practice of public relations is a valuable and powerful societal force in the 21st century. • The principle of “doing the right thing” is what should distinguish the utilization of public relations. • As important as social media has become to public relations work, the field still depends on technical skill, experience, and judgment, all grounded in solid relationships with colleagues, constituents, and media. • Public relations practice confronts an ever-changing landscape of problems and opportunities. • The public relations field is a personal relationship-oriented practice, demanding experienced judgment and finely-honed interpersonal skills.
    [Show full text]
  • Public Relations
    Public Relations v. 1.0 This is the book Public Relations (v. 1.0). This book is licensed under a Creative Commons by-nc-sa 3.0 (http://creativecommons.org/licenses/by-nc-sa/ 3.0/) license. See the license for more details, but that basically means you can share this book as long as you credit the author (but see below), don't make money from it, and do make it available to everyone else under the same terms. This book was accessible as of December 29, 2012, and it was downloaded then by Andy Schmitz (http://lardbucket.org) in an effort to preserve the availability of this book. Normally, the author and publisher would be credited here. However, the publisher has asked for the customary Creative Commons attribution to the original publisher, authors, title, and book URI to be removed. Additionally, per the publisher's request, their name has been removed in some passages. More information is available on this project's attribution page (http://2012books.lardbucket.org/attribution.html?utm_source=header). For more information on the source of this book, or why it is available for free, please see the project's home page (http://2012books.lardbucket.org/). You can browse or download additional books there. ii Table of Contents Preface..................................................................................................................................... 1 Chapter 1: The Importance of Public Relations: UPS Case........................................... 4 A Conflict Unfolds .........................................................................................................................................
    [Show full text]
  • A Reader: Protests and Public Relations
    University of Nebraska - Lincoln DigitalCommons@University of Nebraska - Lincoln The hinC a Beat Blog Archive 2008-2012 China Beat Archive 11-18-2008 A Reader: Protests and Public Relations Follow this and additional works at: http://digitalcommons.unl.edu/chinabeatarchive Part of the Asian History Commons, Asian Studies Commons, Chinese Studies Commons, and the International Relations Commons "A Reader: Protests and Public Relations" (2008). The China Beat Blog Archive 2008-2012. 270. http://digitalcommons.unl.edu/chinabeatarchive/270 This Article is brought to you for free and open access by the China Beat Archive at DigitalCommons@University of Nebraska - Lincoln. It has been accepted for inclusion in The hinC a Beat Blog Archive 2008-2012 by an authorized administrator of DigitalCommons@University of Nebraska - Lincoln. A Reader: Protests and Public Relations November 18, 2008 in The Five-List Plan by The China Beat | 5 comments This morning the Los Angeles Times reported on a riot in Gansu that was touched off over disagreements on city planning issues. The report comes on the heels of an uptick in news in the last week on local protests in China. It is unclear if this increased coverage represents an actual increase in local protests (based on reports from the Chinese government in recent years, there are hundreds of local protests each week in China) or if the economic crisis has simply increased the relevance of these protests. But much of the coverage we’ve been reading has been less concerned with how representative these protests are; rather China watchers are focusing on what the government’s response to both protestors and media coverage tells us about a new CCP public relations attitude.
    [Show full text]
  • Media Manipulation and Disinformation Online Alice Marwick and Rebecca Lewis CONTENTS
    Media Manipulation and Disinformation Online Alice Marwick and Rebecca Lewis CONTENTS Executive Summary ....................................................... 1 What Techniques Do Media Manipulators Use? ....... 33 Understanding Media Manipulation ............................ 2 Participatory Culture ........................................... 33 Who is Manipulating the Media? ................................. 4 Networks ............................................................. 34 Internet Trolls ......................................................... 4 Memes ................................................................. 35 Gamergaters .......................................................... 7 Bots ...................................................................... 36 Hate Groups and Ideologues ............................... 9 Strategic Amplification and Framing ................. 38 The Alt-Right ................................................... 9 Why is the Media Vulnerable? .................................... 40 The Manosphere .......................................... 13 Lack of Trust in Media ......................................... 40 Conspiracy Theorists ........................................... 17 Decline of Local News ........................................ 41 Influencers............................................................ 20 The Attention Economy ...................................... 42 Hyper-Partisan News Outlets ............................. 21 What are the Outcomes? ..........................................
    [Show full text]
  • Propaganda As Communication Strategy: Historic and Contemporary Perspective
    Academy of Marketing Studies Journal Volume 24, Issue 4, 2020 PROPAGANDA AS COMMUNICATION STRATEGY: HISTORIC AND CONTEMPORARY PERSPECTIVE Mohit Malhan, FPM Scholar, Indian Institute of Management, Lucknow Dr. Prem Prakash Dewani, Associate Professor, Indian Institute of Management, Lucknow ABSTRACT In a world entrapped in their own homes during the Covid-19 crisis, digital communication has taken a centre stage in most people’s lives. Where before the pandemic we were facing a barrage of fake news, the digitally entrenched pandemic world has deeply exacerbated the problem. The purpose of choosing this topic is that the topic is new and challenging. In today’s context, individuals are bound to face the propaganda, designed by firms as a communication strategy. The study is exploratory is nature. The study is done using secondary data from published sources. In our study, we try and study a particular type of communication strategy, propaganda, which employs questionable techniques, through a comprehensive literature review. We try and understand the history and use of propaganda and how its research developed from its nascent stages and collaborated with various communications theories. We then take a look at the its contemporary usages and tools employed. It is pertinent to study the impact of propaganda on individual and the society. We explain that how individual/firms/society can use propaganda to build a communication strategy. Further, we theories and elaborate on the need for further research on this widely prevalent form of communication. Keywords: Propaganda, Internet, Communication, Persuasion, Politics, Social Network. INTRODUCTION Propaganda has been in operation in the world for a long time now.
    [Show full text]
  • Listening In: Fostering Influencer Relationships to Manage Fake News
    Listening In: Fostering Influencer Relationships to Manage Fake News Michele Ewing, APR, Fellow PRSA Associate Professor Kent State University [email protected] Cheryl Ann Lambert, Ph.D. Assistant Professor, Kent State University [email protected] Acknowledgement: The authors gratefully acknowledge financial support for this study through the Arthur W. Page Center’s Page Legacy Grant program. Public Relations Journal Vol. 12 Issue 4 (September 2019) © 2019 Institute for Public Relations Executive Summary As fake news is used to corrupt communication, organizations can suffer reputational and monetary losses. This onslaught of fake news has significantly impacted the public relations industry, and practitioners are left scrambling to address the causes, symptoms, and consequences of exposure relative to the brands they represent. Social media platforms have been a bane to public relations because organizations often face an uphill battle to prove their communication is credible (Sprout Social, 2018). The backlash from select groups can lead to disinformation campaigns and other deliberate efforts to mislead the public. News reports and case studies developed from external viewpoints reveal some insights about how organizations can manage fake news crises. Without first-hand accounts from public relations practitioners, it’s impossible to know what actions a company can take to prevent and manage fake news. We fill this gap by exploring the experiences of public relations practitioners who have successfully navigated fake news and other crises. We view our findings through the lens of the Social-mediated Crisis Communication (SMCC) model (Austin, Liu, & Jin, 2012), a framework of social media tools to manage communication before, during, and after a crisis.
    [Show full text]
  • Consumer Boycotts: Corporate Response and Responsibility
    International Review of Management and Marketing ISSN: 2146-4405 available at http: www.econjournals.com International Review of Management and Marketing, 2017, 7(3), 373-380. Consumer Boycotts: Corporate Response and Responsibility Hurrem Yilmaz1, Abdullah Alhumoud2* 1Department of Marketing, American University of Ras Al Khaimah, United Arab Emirates, 2School of Business, University of Ras Al Khaimah, United Arab Emirates. *Email: [email protected] ABSTRACT Boycotts, once intended as short term signals to business to improve performance, are proving to have increasingly long term ramifications. Yet there is limited number of studies in consumer boycotts area and specifically on the effect of motivational factors. The current study investigates the effect of company response to crisis (appropriate vs. inappropriate) and company responsibility for the crisis (responsible vs. not responsible) on the perceived egregiousness of a company’s act, corporate image and boycott decision. Our study tests hypotheses and reports implications for marketing strategy and further research. Keywords: Consumer Boycotts, Product Harm Crisis, Corporate Response JEL Classifications: H12, M14 1. INTRODUCTION it. Yet there is limited number of studies in consumer boycotts area (Sen et al., 2001) and specifically on the effect of motivational Consumer boycotts as defined by Garrett (1987) is “the concerted factors (an exception is Klein et al., 2004). but non-mandatory refusal by a group of actors (the agents) to conduct marketing transactions with one or more other actors (the Another focus of this research is on organizational crisis and the targets) for the purpose of communicating displeasure with certain response strategy a company uses. An organizational crisis can target policies and attempting to coerce the target to modify these be defined as a significant threat to organizational operations or policies.” Friedman (1999) argues that there could be as many as reputations that can have negative consequences for stakeholders five main groups of boycotts.
    [Show full text]