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June 2010 Community Pharmacy Sexual Health Local Enhanced

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June 2010 Community Pharmacy Sexual Health Local Enhanced June 2010 Community Pharmacy Sexual Health Local Enhanced Service Free EHC, Condoms, Chlamydia screening and treatment for under 25 year olds You’re Welcome y cri January 2010, Due for next review: January 2012 (unless new recommendations are issued before this date. ) Page 111 of 555555 Welcome to the new sexual health local enhanced service specifications. This document contains all the relevant materials you will need in order to deliver the new service once it is launched in pharmacies starting 1 st June 2010. Each pharmacy will have its own sexual health toolkit that will contain the information contained herein, but with extra materials and resources. Please make sure you read this entire document as it contains guidance on all aspects of the new service and is likely to answer any query you may have. If this document doesn’t answer your questions, please refer to the following where appropriate: ADMIN QUERIES Carole Roberts Public Health Directorate, Bristol PCT, South Plaza, Marlborough Street, Bristol BS1 3NX Tel 0117 900 2424 Fax: 0117 900 3409 e-mail: [email protected] Or Judy Campbell, Medicines Management Team Tel 0117 900 3423 email:[email protected] CLINICAL QUERIES Haider Al-Shamary Medicine Management, Bristol PCT, South Plaza, Marlborough Street, Bristol BS1 3NX. Tel: 0117 900 2634 e-mail: [email protected] Page Topic 4 You’re Welcome: A guide for services 7 Local Enhanced Service specification – including Expression Of Interest, fist claim form and EHC/Azithromycin claim form 15 Chlamydia screening 17 4YP Condom Card (C-Card) 22 Additional information; EHC PGD 30 Azithromycin PGD 43 C-Card Pickup and Monitoring Form 44 4YP Registration points 48 4YP GP Practices 52 Brook Outreach Team School drop ins 53 Child Protection Contact Numbers January 2010, Due for next review: January 2012 (unless new recommendations are issued before this date. ) Page 222 of 555555 GOING LIVE What Pharmacies need to do in order to start delivering the new service 1. Pharmacies should have signed up to the LES and claimed for the set up fees and returned the sign up and claim form to the Medicines Management team at the PCT; please read through the LES carefully and sign the relevant form at the end of the document. 2. Pharmacies should order condoms directly from Pasante and have them in stock as described at the training. Condoms can be ordered directly from Pasante using the order form provided in the pack provided at the training event (and also attached). Please note the minimum and maximum order requirements as highlighted on the form. Other resources, leaflets and posters are available from: 4YP at www.4ypbristol.co.uk : click “For Professionals” then “Resources” 3. Pharmacies should have discussed the c-card scheme and training with their counter staff before they commence the training. • If you have any questions or concerns with regards to the C-card Scheme then please contact the C-card Co-ordinator: Kirsten Forseth, Bristol Public Health Directorate, 4 th Floor, South Plaza, Marlborough Street, Bristol BS1 3NX, e-mail [email protected] or telephone 0117 900 2562 4. Pharmacies should have contacted the Avon Chlamydia Screening office to order the chlamydia testing kits and publicity materials on 0117 376 3580 or by emailing [email protected] . Requests for further training can be made to Karl Pye, Coordinator on the above number or by emailing [email protected] 5. Supplies of azithromycin for the PGD will also be provided from the Avon Chlamydia Office, provided the pharmacy has a pharmacist who has attended the sexual health training and therefore, be able to offer this treatment from the Pharmacy. 6. EHC supplies under PGD will continue in the same way. • Copies of the Patient Group Directions (EHC and Azithromycin) are available on the Community Pharmacy web pages: http://www.bristol.nhs.uk/Clinicians/pharmacy/patient%20group%20directions/ pgd.asp January 2010, Due for next review: January 2012 (unless new recommendations are issued before this date. ) Page 333 of 555555 You’re Welcome Quality criteria for making health services young people friendly Starting out: A guide for services All young people are entitled to receive appropriate healthcare wherever they access it. The You’re Welcome quality criteria set out principles to support health service providers to improve their services and be more young people friendly. Why You’re Welcome is important to • Helps achieve and demonstrate progress for services: specific national requirements e.g. patient involvement. • You’re Welcome will be included in • Access to free resources e.g. templates, commissioning. It is a way for the PCT to training, etc. ensure that they commission high quality • health services that make young people, and Encourages young people to become better service users – accessing appropriately in a other service users, feel comfortable. timely manor, well informed and aware young • Provides evidence of quality to people and adults Commissioners. • Improves partnership working and resource • Provides an audit tool for service quality: allocation. You’re This gives a structured approach to Is our service appropriate for assessing the quality of a service. Welcome ? There is always room for improvement. • You’re Welcome is intended for services that You’re Welcome provides a tool for have a significant health component. assessing where improvements can be made. • Service eligible for You’re Welcome provide Encourages staff to identify what they direct access to an appropriately trained health are doing well and celebrate successes. care professional as a significant part of the service provided. • Helps deliver key elements of the Child • Health Programme 5-19. This includes NHS and independent, • primary, community, specialist and acute Increases efficiency, consistency and services, as well as services that are performance management. subcontracted to provide health services to • Provides leverage for change and young people. improvement. • • Getting You’re Welcome right for young It is appropriate for all health services; both people contributes positively to the experience young people specific and generic of all age users of your service. January 2010, Due for next review: January 2012 (unless new recommendations are issued before this date. ) Page 444 of 555555 Once you think yourYou’re service has Welcome met the standard, you need to submit the toolkit to the • Postal, telephone and/or internet only health local You’re Welcome lead. services are excluded from applying for the You’re Welcome quality mark at this time. Quality criteria for making health services young people friendly You’re Welcome Must we work towards ? YW11 -19 • By 2020 there is an expectation that all 10 quality criteria: health services regularly used by young people – including all school and college 1. Access based services – will carry the You’re Welcome quality mark, a sign that they are 2. Publicity young people friendly. 3. Confidentiality and consent • PCTs have identified priority services which 4. Environment will need to start working towards You’re Welcome . 5. Staff training, skills, attitudes and • You’re Welcome values Overtime will be built into commissioning. 6. Joined-up working 7. Monitoring and evaluation, and How do we become a You’re Welcome involvement of young people service? 8. Health issues for young people • The PCT has a You’re Welcome lead who will be able to offer you support and guidance. 9. Sexual and reproductive health If you are considering working towards services You’re Welcome , you should speak to your 10. Child and adolescent mental health local lead. services (CAMHS) – targeted and specialist services for young people • Services need to complete the self on psychological wellbeing and assessment toolkit. mental health • The toolkit is divided into 10 quality criteria sections – all services must complete section Who should be involved? 1-8. Sections 9 and 10 are specific for certain Ideally, this should be a whole-staff settings. approach. It should not be one person’s For each of the criteria, you need to score responsibility to complete the toolkit (unless of your service. The toolkit provides guidance on course the service is only staffed by one what constitutes a You’re Welcome Standard. person). However, you should identify a named lead to coordinate the work. - Dividing the toolkit so different people • Approaches to completing the toolkit could take responsibility for completing specific include: sections. January 2010, Due for next review: January 2012 (unless new recommendations are issued before this date. ) Page 555 of 555555 - Completing one section at a time in support and guidance on involving young staff meetings. people. - Establishing a small working group to be responsible for completing the toolkit What should we do next? (appropriate for larger services). • Speak to your local You’re Welcome lead (if you have not already done so). How long will it take to become accredited as You’re Welcome ? • Read through the toolkit to get a sense of the criteria. • This varies depending on the approach taken to completing the toolkit and the actions • Talk to other staff in your service and decide required to meet the standard. how you will approach completing the toolkit. • There is no time limit for completing the Further information and the self assessment toolkit. toolkit is available from www.dh.gov.uk Our service is delivered from several You’re Welcome different venues. Can we just complete one Implementation Lead toolkit? Name: Anne Colquhoun • No - The toolkit is for individual service Tel: 0117 9002635 settings. Email: [email protected] • It has a strong focus on location and it is therefore not appropriate to complete one toolkit for several branches of a service. How will young people be involved? • Young people may be involved in verifying services as You’re Welcome .
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