1 Michelle Siporin Temple University Athletics- Facilities and Operations

Michelle Siporin

Temple University Athletics- Facilities and Operations Department

Supervisor- Bryan Kulp, Assistant Director of Facilities

August 26th-December 4

Table of Contents Public Relations and Marketing ...... 8 Clients and Customers ...... 8 Special Event ...... 9 Self-Evaluation ...... 10 Appendices ...... 12 Appendix I ...... 12 Student Pavilion-Work Study Manual ...... 12 Appendix II ...... 22 Student Pavilion-Work Study Flyer ...... 22 Appendix III ...... 23 FACILITY MAINTENANCE CHECKLIST ...... 23 Appendix IV ...... 24 Master Key List ...... 24

Organization

The mission of Temple Athletics focuses on their student-athletes and the opportunities that can be provided for they may be successful in their efforts. In doing so, their goal is to

“instill a winning attitude” amongst all of the student-athletes in their endeavors during their tenure at Temple University (Temple Athletics, 2013). Their objectives include providing outstanding coaches to each team and putting the focus on teamwork, leadership and service to others (Temple Athletics, 2013). The department head of Temple Athletics is Kevin Clark, Vice

President and Director of Athletics. He is responsible to the President of Temple University,

Neil Theobald, as well as the Board of Trustees of the university.

Below is the staff of Temple Athletics:

Neil Theobald President

Hai-Lung Dai Provost

Eleanor Myers Faculty Athletic Representative

Kevin Clark Vice President and Director of Athletics

Pat Kraft Deputy Director of Athletics

Joe Giunta Senior Associate AD/Sports Administration

Larry Dougherty Senior Associate AD/Communications

Kristin Foley Senior Associate AD/Senior Woman

Administrator

Sherryta Freeman Senior Associate AD/Compliance and Student-

Athlete Affairs

Harry Metzinger Associate AD/Finance and Administration

Pat Albright Administrative Assistant, Director of Athletics

Al Shrier Special Assistant to the Athletic Director

Rich Burg Assistant AD/Football Commuincations

Kelli Sheesley Assistant AD/Creative Services

Karen Auerbach Associate Director, Athletic Communications

Cathy Bongiovi Associate Director, Athletic Communications

Korey Blucas Graduate Extern, Athletic Communications

Mark Ingram Associate Vice President/Executive Senior

Associate Athletics Director

Gerard McMahon Assistant Athletics Director, Capital

Campaigns

Michael Bamonti Assistant Athletics Director of Development

Kris Graves Director of Campaigns

Robert Fisher Assistant Director of Development

Jenna Rankin Assistant Director of Development

James Batley Director of Capital Support

Mandy Brindle Development Assistant

Paul Kelley Athletic Equipment Supervisor

Dan O’Connor Assistant Athletic Equipment Manager

Cecilia Snipes Assistant Director of Equipment and Event

Management

Dominic Dellorso Graduate Extern/Equipment

Megan Kita Graduate Extern/Equipment

Jim Manion Graduate Extern/Equipment

Lee Roberts Assistant AD/Facilities and Event

Management

Bryan Kulp Assistant Director of Athletic Facilities

Karen Williams Assistant Director of Athletic Facilities

Tim Thiess Athletics Business Manager

Linda Gordon Assistant Business Manager

Tiffany Howard Assistant Business Manager

Kristy Sromovsky Assistant Director of Compliance and Student

Affairs

Quinton Smith Assistant Director of Compliance and Student

Affairs

Lizzy Lagasse Graduate Extern, Compliance

Scott Walcoff Associate AD/Marketing and Sales

Denise Fitzpatrick Marketing Manager

Sam Moore Marketing Coordinator

Gregg Donnolly Graduate Extern-Marketing

Chris Rumer Regional Director of Corporate Partnerships

Emily Krombach Director of Client Services and Premium

Seating

Clayton Cochrane Director of Ticket Operations

Stephen Capuano Ticket Officer Coordinator

Rob Mansis General Manager- Ticket Sales and Service

David Orr Senior Account Executive, Ticket Sales and

Service

Chet Zukowski Account Executive, Ticket Sales and Service

Greg Dietz Account Executive, Ticket Sales and Service

Terrell Graham Account Executive, Ticket Sales and Service

Mike Murray Account Executive, Ticket Sales and Service

Dr. Ray Moyer Team Physician

Al Bellamy Director of Athletic Training (Football)

David Borchardt Associate Director of Athletic Training (Golf,

Fencing)

Ricker Adkins Assistant Athletic Trainer (Basketball, Tennis)

Shawn Cameron Assistant Athletic Trainer (Basketball)

Karin Down Assistant Athletic Trainer (Field Hockey,

Lacrosse)

Vanessa Gomez Assistant Athletic Trainer (Volleyball, Track

and Field)

Nathan Quebedeaux Assistant Athletic Trainer (Baseball, Soccer)

Masahiro Takahagi Assistant Athletic Trainer (Football)

Scott Charland Head Strength and Conditioning Coach

Clare Kaufman Assistant Strength and Conditioning Coach

Rich Levy Assistant Strength and Conditioning Coach

Sam Whitney Assistant Strength and Conditioning Coach

William Meckes Graduate Extern

Bridget Settles Graduate Extern

The key administrative positions in Temple Athletics include almost all of the above mentioned staff. In marketing, the responsibility is to motivate students and fans to be excited to attend games and increase ticket sales. Therefore, the sales team works with marketing to increase sales and attendance. The facilities department has relationships with every area within the organization of Temple Athletics. It is essential to maintain strong connections with the senior directors in marketing, communications and sales because we are always working a sporting event and it is important to work alongside and cooperatively with them. The facilities department also has a very close relationship with all of the trainers as well as with the communications area. In general, the facilities department has developed close relationships with all departments in athletics for the university. There is always equipment to maintain and set up, while managing the needs that arise for each athletic facility on the main campus as well as the satellite campuses that comprise Temple University.

My supervisor’s chain of command is as follows (starting at the bottom):

Neil Theobald President Kevin Clark Vice President and Director of Athletics Mark Ingram Associate Vice President/Executive Senior Associate Athletic Director Joe Giunta Senior Associate AD/Sports Administration Lee Roberts Assistant AD/Facilities and Event Management Bryan Kulp Assistant Director of Athletic Facilities

Public Relations and Marketing

Temple Athletics is continuously in the public eye, giving back to the urban community it surrounds. Most recently, the Temple Owls football team served Thanksgiving dinner to hundreds of families in Philadelphia at Stenton Family Manor. They also collected food for the

Bethesda Project in Philadelphia for Thanksgiving, giving back to families who could not afford their own dinner. The overall methods of public relations Temple Athletics utilized are predominantly through social media, emails to parents and alumni as well as the university website. News headlines showcase the teams giving back to in the community and supporting the children and families of Philadelphia. The sporting events at Temple University are marketed to its target audience through social media, email blasts from marketing and showcased on the Temple Athletics website. Student workers also market the games on campus through signage and promotional items and incentives. For Temple’s marketing assessment, projecting for the future should include a wide array of evaluations before creating a marketing plan. The aspects that should be considered include their overall strategy, target market, social media usage, consistent client engagement and public relations. Temple Athletics is very prideful of its

Cherry and White program where students can purchase a package, guaranteeing them admission to every home football and basketball game. At the start of every year, Temple markets this program to all students, but specifically targeting those who purchased the program in the past to maintain client engagement.

Clients and Customers

The clients for Temple Athletics are the student-athletes; they create a suitable and engaging environment through hiring esteemed coaches and staff to follow them during their

8 college athletic careers. Temple Athletics also has close partnerships with Global Spectrum and

Front Row Marketing. Global Spectrum runs the Liacouras Center on Broad Street. This arena is home to Temple’s Men’s Basketball team and is a huge asset to the university. Global

Spectrum puts Temple Athletics at a high priority and creates a lively experience for all at the arena. In addition, Temple has partnered with Front Row Marketing to assist with sponsorships and corporate partnerships.

The demographics of the student-athletes at Temple University consist of half male and half female, this is no surprise given the importance of Title IX. In addition, all student-athletes have received a high school diploma prior to beginning their athletic career with Temple

Athletics.

Special Event

On Saturday, November 9th, 2013, the Men’s Soccer team hosted their first playoff game of the season at Ambler field. They hosted South Florida to compete for a future spot in the playoffs. During this special event, responsibilities included setting up and breaking down all equipment, including sound system, tents and chairs. This game was different from all of the other games because there were a lot more fans in the stands than usual.

In addition to those listed above, duties and responsibilities were fairly similar to a regular game, except there was more tension between the coaches, which created tension amongst the rest of the group. Managing the ‘ball girls’ and during the game was more intense because coaches would get restless and impatient with them; they wanted the game to move faster. A major responsibility was diffusing the tension and talking to the girls a lot more. In

9 addition, setting up the parking situation was very time-consuming; since there was a higher than usual attendance, a parking plan was created to make sure the officials received priority parking and all parking arrangements were safe.

During this event, there were definitely more responsibilities than that of any other Men’s

Soccer game; when it is a playoff game or any other major event, when the pressure is high, it is important to place focus on the team and the comfort of the fans, from a sports manager’s perspective.

Self-Evaluation

My internship experience was definitely a fulfilling and successful time for me; the most beneficial components were working at most home games as it gave me a behind-the-scenes look of the entire operation of this department. I also feel my supervisor, Bryan, was a large part of my gratifying experience in Temple Athletics. He was very understanding of my lack of experience and was willing to assist me with learning the ropes and making me feel comfortable with the projects I was to undertake. As I gained knowledge and worked hard to learn, Bryan trusted me enough to take on projects by myself and even set up systems for home games unattended. If I did not have a supervisor who allowed me to take the reins and just do the job at hand, I would not have acquired the experiences or boost in confidence for my abilities to perform. I polished my skills in Microsoft Excel in addition to my overall professional growth working within this department. My work ethic and overall interpersonal skills were strengthened by my experience with Temple Athletics and I feel even more comfortable in the workplace in my chosen field. There is one aspect of my professional abilities I would like to continue to work on. I want to learn how to use the other Microsoft Office programs, such as

Wordpress. I have never used it before and I definitely need to start looking into it to broaden my skills. I have never really been tech-savvy, so focusing on my computer skills in general would be very beneficial moving forward.

This experience has further cemented my passion to pursue a career in the field of

Facilities and Operations or Event Management. It has also allowed me to expand my professional network at Temple; I feel more of a connection to my school after working with athletics. I have also met professionals who work at the Liacouras Center and for Global

Spectrum, so my goal to work in an arena can happen with the connections I made in these organizations.

My philosophy for sport has been justified after this experience with Temple Athletics. I knew arenas and stadiums are a large part of the industry and that there is a lot of work and set up involved in creating a successful event. One aspect of my internship experience that I did not expect from the beginning was how casual the work environment was. I never wore business casual or professional attire; I always wore sweats and comfortable clothes with sneakers, even when I was just in the office. It definitely makes sense because there is a lot of “hands-on” work in this aspect of the industry.

The internship program in the facilities department was strong in many ways, but a few aspects could be changed in the future. There is a large work area for an intern, which was great; it is located in the front of the office, so I also acted as an unofficial administrative assistant to

Lee, Karen and Bryan. I also had numerous opportunities to build strong relationships with other professionals. I was constantly around others in different departments which allowed me to expand my network of connections. On the other hand, this was only the second semester

11 facilities had an internship position, and it is clear that there are still some upgrades that need to be made. A lot of the work at games is usually done by paid employees, and some employees were reluctant to give up their normal tasks to me, as an intern. Also, there were many days where I had no office work; I did mostly large projects, but I wonder if there will be any projects left for future interns. Once I am finished, only revisions will be made. I think there should be weekly agendas for an intern so they do not have to constantly go to their supervisor’s office and ask what needs to be done. I know I felt I was interrupting Bryan in his office whenever I went in to ask if I could help with anything; it would be easier for the intern as well as the supervisor to have everything mapped out ahead of time.

Appendices

Appendix I

Student Pavilion-Work Study Manual

Emergency Contact information:

Karen Williams: (215) 783- 5006

Lee Roberts: (215) 783-5007

Bryan Kulp: (215) 962-2656

TU Police: (215) 204-1234

Do’s and Don’t’s

Do:

1. Remain in the front office at all times or at a location where you are aware of persons

entering the building.

2. Direct guests away from the locker room areas unless they are scheduled (athletics) or are

maintenance personnel.

3. Assist with any questions guests may have the best you can.

Don’t:

1. Leave the office/Pavilion area without a replacement.

2. Avoid people who come in. If someone comes in and they look lost, ask if you can assist

them.

3. Look too busy. If you look unavailable, people may not know you are there to help.

*You are more than welcome to bring your lunch or a snack, computers, books and other devices to use while on duty; just be sure to stay aware of what is happening at all times.

Lights

To turn on the lobby lights, use the same key you used to enter the main double doors. Once you enter, there is a keyhole on the left wall. Place the key in and turn it and the lights will go on.

To turn the off, simply repeat. The lights to the field are located in the grey box on the wall behind the security desk. They are labeled on the inside of the door as “Row #” and should be on for the activities held on the turf. Turn these on if a group is using the field and turn them off when locking up and turning off the rest of the lights.

Doors

1. To unlock the entry doors, use the allen/hex key in the middle desk drawer. Inset this key

to the small hole to the right of the door “crash panel”. Push the crash panel in and turn

the key until it clicks and panel will stay in.

2. To lock the main entry doors, insert allen key into the hole next to the crash panel and

turn until the bar pops out. CHECK TO MAKE SURE THE DOOR LATCHES WHEN

YOU LEAVE AND IS LOCKED FROM THE OUTSIDE.

Key List

R1-6 - Pavilion Front Doors/Lights

R1-4 - Doors leading from lounge to Courts

R2-20 - Office Hallway Door/Front Office Door

R2-21 - Office 101

R2-25 - Office 102

R3-5 - Storage Door

R2-28 - Court Equipment Room

MR 927 - Mechanical Room

In Case of an Emergency

There’s a field hockey game, and it is halftime. One of the players enters the Pavilion to use the bathroom. Before she gets there, she passes out from exhaustion. She is alone; what do you do?

1. Go over to her to check if she is conscious.

2. If she is not, contact one of the above numbers (Karen is always at the games). They will

then contact the trainer.

3. Do not move her; keep her right where she is until help arrives.

4. When help arrives, and the situation worsens, call TU Police (there is usually a police

officer at the game, so check outside before you make the call).

FAQ

1. I am a returning student, and am not aware that the Pavilion is not open to the public

anymore. Where can I go to play basketball?

Pearson-McGonigle holds the basketball courts now. It is located on Broad Street and

they are on the 3rd floor. Make sure you bring your Temple ID.

2. I am a parent of one of the girls on the field hockey team. Last year, we plugged our

crockpots inside the Pavilion. Can I do this again this year?

Unfortunately, the rules have changed this year. Crockpots can only be plugged into the

outlets outside of the Pavilion.

3. I am a parent from the opposing team. I have never been in North Philadelphia and

would be more comfortable parking in a parking garage. Where is the closest one?

The closest parking garage is at 15th and Montgomery. It is a paid lot.

Important Things to Know

People from other areas and schools come to visit Temple. With this being said they can get lost and not know their way around campus. Make sure you know your way around and are able to

15 give accurate directions to places such as the Temple Bookstore, Liacouras Center, and Pearson-

McGonigle.

There is no AED in the Pavilion. If one is needed and there is a game at Geasy Field, the trainer should have one. If not, call TU Police.

BE SURE TO LOCK UP EVERYTHING AT THE END OF THE DAY.

STAFF DIRECTORY (frequent visitors, administration and coaches):

Lee Roberts, Assistant AD/Facilities and Event Management

Bryan Kulp, Assistant Director of Athletic Facilities

Karen Williams, Assistant Director of Athletic Facilities

Kevin Clark, Interim Director of Athletics

Pat Kraft, Deputy Director of Athletics

Joe Giunta, Senior Associate AD/Sports Administration

Kristen Foley, Senior Associate AD/Senior Woman Administrator

Larry Dougherty, Senior Associate AD/Communications

Mark Ingram, Associate Vice President/Executive Senior Associate Athletics Director

Gerard McMahon, Assistant Athletics Director, Capital Campaigns

Michael Bamonti, Assistant Athletics Director of Development

Kris Graves, Director of Campaigns

Paul Kelley, Athletic Equipment Supervisor

Dan O'Connor Assistant, Athletic Equipment Manager

Dominic Dellorso, Graduate Extern / Equipment

Megan Kita, Graduate Extern / Equipment

Jim Manion, Graduate Extern / Equipment

Harry Metzinger, Associate AD/Finance and Administration

Sherryta Freeman, Senior Associate AD/Compliance & Student-Athlete Affairs

Kristy Bannon Sromovsky, Assistant Director of Compliance & Student-Athlete Affairs

Quinton Smith, Assistant Director of Compliance & Student-Athlete Affairs

Scott Walcoff, Associate AD/Marketing & Sales

Denise Fitzpatrick, Marketing Manager

Sam Moore, Marketing Coordinator

Gregg Donnelly, Graduate Extern - Marketing

Rich Burg, Assistant AD/Football Communications

Kelli Sheesley, Assistant AD/Creative Services (Softball, M&W Tennis)

Korey Blucas, Graduate Extern, Athletic Communications (M&W SOC, M&W GYM, Baseball)

Karen Auerbach, Associate Director, Athletic Communications

Al Bellamy, Director of Athletic Training (Football)

David Borchardt, Associate Director of Athletic Training (Golf/Fencing)

Shawn Cameron, Assistant Athletic Trainer (MBB)

Helen Clay, Graduate Extern - Sports Medicine (M&W Crew)

Pamela Grondski, Graduate Extern - Sports Medicine (WGYM/Cheer & Dance)

David Hayes, Graduate Extern - Sports Medicine (M&W XC)

Kyle Nicastro, Graduate Extern - Sports Medicine (Softball/WSOC)

Daniel Senif, Graduate Extern - Sports Medicine

Ricker Adkins, Assistant Athletic Trainer (WBB/M&W Tennis)

Karin Dowen, Assistant Athletic Trainer (FH/LAX)

Vanessa Gomez, Assistant Athletic Trainer (VB/T&F)

Nathan Quebedeaux, Assistant Athletic Trainer (Baseball/MSOC)

Masahiro Takahagi, Assistant Athletic Trainer (Football)

Marc Schaffer, Graduate Extern - Sports Medicine (Football)

Scott Charland, Head Strength & Conditioning Coach

Clare Kaufman, Assistant Strength & Conditioning Coach

Rich Levy, Assistant Strength & Conditioning Coach

Sam Whitney, Assistant Strength & Conditioning Coach

William Meckes, Graduate Extern - Strength & Conditioning

Bridget Settles , Graduate Extern - Strength & Conditioning

Amanda Janney, Field Hockey Head Coach

Kelly Driscoll, Field Hockey Assistant Coach

Danica Deckard, Field Hockey Graduate Assistant Coach

Matt Rhule, Football Head Coach

Ed Foley, Football Assistant Head Coach / Tight Ends Coach

Marcus Satterfield, Football Offensive Coordinator

Phil Snow, Football Defensive Coordinator

Francis Brown, Football Defensive Backs Coach

Tyree Foreman, Football Running Backs Coach

Allen Mogridge, Football Offensive Line Coach

Brandon Noble, Football Defensive Line Coach

Mike Siravo, Football Linebackers Coach

Terry M. Smith, Football Wide Receivers Coach

Ben Cauthen, Football Video Coordinator

Shelton Gaffney, Football Assistant Strength & Conditioning Coach

Nadia Harvin, Football Administrative Specialist, Head Football Coach

Sean Padden, Director of Football Operations

Jeremy Scott, Football Head Strength & Conditioning Coach

Charlie Cantor, Football Coordinator of External Operations

Jarret Klein, Football Coordinator of Internal Operations

Bonnie Rosen, Lacrosse Head Coach

Jennifer Wong, Lacrosse Assistant Coach

Molly Fernandez, Lacrosse Graduate Assistant Coach

Steve Mauro, Women’s Tennis Head Coach

Frederika Girsang, Women’s Tennis Assistant Coach

Andrey Morozov, Women’s Tennis Graduate Assistant Coach

Seamus O'Connor, Women’s Soccer Head Coach

Kerry Smith, Women’s Soccer Assistant Coach

David MacWilliams, Men’s Soccer Head Coach

Brian Clarhaut, Men’s Soccer Assistant Coach

Evan Prybutok, Men’s Soccer Assistant Coach

Wendell Beres, Men’s Soccer Assistant Coach

Joe DiPietro, Softball Head Coach

Brianne Brown, Softball Volunteer Assistant Coach

Kayla Cook, Softball Graduate Assistant Coach

Ryan Wheeler, Baseball Head Coach

Brian Pugh, Baseball Assistant Coach

Kevin Small, Baseball Assistant Coach

Emily Burster, Co-Head Cheerleading Coach

Nicole Tovey, Co-Head Cheerleading Coach

Jennifer Keller , Head Diamond Gems Dance Team Coach

Campus Recreation

Steve Young, Director

John Doman, Associate Director

Quan King, Operations Manager

Appendix II

Student Pavilion-Work Study Flyer

Desired students should:

 Be customer-service oriented  Have a general knowledge of campus  Be willing to work some weekends and afternoons  Be alert and attentive while working

Appendix III

FACILITY MAINTENANCE CHECKLIST

Name of facility: Date: Time: Employee:

LOCATION COMMENTS PRIORITY SAFETY

PLUMBING

LIGHTING

CLEANLINESS

DOORS

PREVENTION

OTHER IMPORTANT COMMENTS:

In case of EXTREME emergency (ex: flooding toilet), call 215- 204- 1385

Appendix IV

Master Key List AMBLER FIELD HOUSE DESCRIPTION ROOM # KEY (S) Entrance 101 AFA- 1X, ALL Baseball Office 102 AFA-2 WS Office 103 AFA-3 Softball Office 104 AFA-4 MS Office 105 AFA-5 Men's Restroom 106 PAK- 11 Women's 107 PAK- Restroom 11 Therapeutic 108 AFA-6 Room Storage Closet 109 AFA-6 Training Room 110 AFA-6 Training Rm 111 AFA-6 Office Laundry Room 112 AFA-7 Mechanical 113 MR-1 Room Women's Shower 114A 2AP- 26 Men's Shower 115A 2AP- 27 Men's Home LR 116 AFA-2 Men's Visit LR 117 AFA-3

Women's Home 118 AFA-4 LR Women's Vist LR 119 AFA-5 Storage Closet 120 AFA-8 Electrical Room 121 AMD- 36 Data/Tele. 122 MR- Comm. 155 Janitor's Closet 123 X1K- 130 Corridor Door 124 AFA- 1X

PAVILION DESCRIPTION ROOM KEY # Front R1-6 Doors/Lights Doors out to turf from R1-4 lounge Front Office R2-20 Door Officials Room 101 R2-21 Officials Room 102 R2-25 Storage Door R3-5 Court Equip. R2-28 Rm. Mechanical Rm. MR 927 Divider Curtains no key 15th Street Loading Door MR- 294 *These are just samples of this work; the entire document can be acquired at the agency site.