Contents Unibet in brief
l Unibet was founded in 1997 and is one of Europe’s largest online 2005 in brief 1 gaming operators, with over 919,000 registered customers in more than CEO’s comments 2 100 countries.
Group overview 4 l Unibet offers a full range of gaming products – odds on sporting events, live odds, a range of casino games, a variety of poker products and Financial objectives 7 tournaments as well as lotteries and games – through its website, Organisation and history 8 www.unibet.com, and via mobile phone.
Market overview 10 l In 2005, Unibet’s customers placed almost 18 million bets. The most popular event, with more than 20,000 bets, was the Champions League Unibet’s markets 12 football match between Barcelona and Chelsea in February 2005. Products and odds compilation 14 l Unibet’s gaming business is conducted under licences in the United Competition 18 Kingdom and Malta. The company has been listed on the Stockholm Risk management 20 Stock Exchange since 2004.
Employees 22 l Today, Unibet has 180 employees representing 28 different nationalities. Legal Environment 24
The Share 26 Directors’ report 28 Corporate Social Responsibility Remuneration Committee report 30 Responsible Gambling Corporate Governance statement 31 Socially responsible enterprise is about fi nding ways to offer a safe Business Performance Review 33 playing fi eld for all Unibet gamblers. A lot of emphasis is placed on the Consolidated Income Statement 35 safety and privacy of its customers. The company applies a strict age limit and accepts no customers under the age of 18. Consolidated Balance Sheet 36 Unibet is seeking accreditation from G4, the Global Gaming Guidance Consolidated Cashfl ow Statement 37 Group. G4 was created by a group of international gaming experts with the aim of establishing an industry standard for responsible gaming. Notes to the consolidated fi nancial statements 38 EBA Independent auditors’ report to the Unibet is also a member of the European Betting Association (EBA), members of Unibet Group plc 49 which brings together 12 of the leading gaming companies in Europe. The Association’s statute specifi es how the member companies should Options 50 deal with issues such as gambling addiction, illegal gambling by minors, Board of Directors 52 gambler privacy and money laundering. Senior executives 53
The concept of betting 54
Annual General Meeting 55 Unibet has gambling customers in over 100 countries. Defi nitions 56 Key markets are Sweden, Norway, Denmark, Finland, the Netherlands, Belgium, France, Spain, Italy and Poland. Each The Company’s registered offi ce is at of these countries has a dedicated marketing team with 9 Kingsway, London, WC2B 6XF, UK responsibility for adapting Unibet’s games and marketing to local conditions. The Company’s registered number is Since February 2006, Unibet has also become 04049409 active in Russia, Estonia, Greece, Hungary and the Czech Republic. This document is the English original. In the event of any discrepancy between the original English document and the Swedish translation, the English original shall prevail. 2005 in brief
l Gross winnings revenue continued to increase at a rapid pace, to GBP 43.5 (2004: 24.7) million.
l EBIT (Profit from operations) increased by 67 per cent, to GBP 19.9 (2004: 11.9) million.
l Gross winnings revenue from Unibet’s poker business soared by 684 per cent, to GBP 14.9 (2004: 1.9) million.
l In August, the Group acquired MrBookmaker.com, providing access to two key markets, France and Belgium.
l The number of active customers increased to 171,918 by the year end.1)
l Several new products were launched, including the online scratchcard Trixx, and a number of Games. Unibet also introduced gambling via the mobile phone.
l The Board of Directors proposes a dividend of SEK 2.25 (2004: 2.25) per share/SDR.
1) An active customer is defined as a customer who has placed a bet in the last three months.
Key ratios
GBPm 2005 2004 Gross winnings revenue, sports book 17.4 16.4 Gross winnings revenue, other gaming products 26.1 8.3 Gross winnings revenue 43.5 24.7 EBIT 19.9 11.9 EBIT margin, % 45.7 48.2 Return on total capital, % 18.9 41.6
BruttoomsättningensBruttoomsättningensProfit after tax geografisk geografiska föra fördelningdelning ProduktProdukt för fördelningdelning 13.7 8.9 Profit margin, % 31.5 36.0 Earnings per share, GBP 0.523 0.370 Sverige,Sverige, 50 50%% Equity/assets ratio, % 53.6Sportspel, Sportspel, 40 40% 58.9% ÖvrigaÖvriga Nor Norden,den, 23% 23% Cash flow per share, GBP –0.07Po Poker,ker, 34 34%% 0.83 SydeurSydeuropa,opa, 16 16%% Number of employees at year end 175Kasino Kasino oc och h 109 Övrigt, 11% övriga spel, 26% Registered customersÖvrigt, at11 %year end 919,000övriga spel, 351,000 26% “Unibet’s business objective is to Number of shares at year end 28,125,092 25,081,192 become one of the leading players in the European ‘moneytainment’ ENG?ENG? market for online gaming.” GeografiskGeografisk Geographical br eakdownbreakdown breakdown BreakdownBrBreakdowneakdown of gross winnings revenue
Sweden,Sweden, 50 50%% SportsSports betting, betting, 40 40%% OtherOther Nor Nordics,dics, 23 23%% PoPoker,ker, 34 34%% SouthernSouthern Eur Europe,ope, 16 16%% CasinoCasino and and othe other r Other, 11% Other, 11% non-sportsnon-sports betting, betting, 26% 26%
Unibet 2005 – 2005 in brief 1 CEO’s comments
“Unibet way: Recruit, moneytain & cost control.”
CEO Petter Nylander
Growth and momentum The acquisition enabled us to rapidly establish Strong growth In 2005, Unibet set new records in all product a leading position in central European markets. Online gambling currently accounts for about areas. The company showed its operational A rapid, efficient and successful integration 5 per cent of the total global gambling market strength by rapidly and effectively establising of MrBookmaker was carried out during the and the market continues to grow at a rapid itself as one of Europe’s leading providers Autumn. pace. Positive drivers include the growth of of online Poker. Our success was based on Poker remains highly popular, and the Internet penetration and broadband as well as a cost-efficient launch of the Poker product launch of other new innovative gaming products an increasing acceptance of the Internet as a to our existing customer base and the use of proved a success. Poker now accounts for reliable marketplace. The government Poker as another key tool for attracting new almost 60 per cent of non-sports betting gambling monopolies’ growing offering of customers. revenues. Poker products generate risk-free online gambling services is also helping to The number of active customers more revenues and reduce Unibet’s exposure to boost online gambling at the expense of than doubled year on year, to almost 172,000, seasonal variations in sports betting margins. the traditional betting shop, as is the launch whilst gross winnings surged by 76 per cent, Scandinavia remained our strongest playing of new products specially adapted for the to GBP 43.5 million. Growth was driven partly field, with Poker attracting a strong following Internet. by strong organic expansion and partly by the by Spring 2005. The acquisition of MrBookmaker acquisition of MrBookmaker in August. helped to strengthen Unibet’s brand in the De-monopolisation As we enter 2006, Unibet is well positioned European market. In most countries this form of entertainment is to meet the future, with a portfolio that is well subject to government regulation. Unibet balanced both geographically and in terms of Mr Bookmaker.com remains positive towards a licensing régime products. In August 2005, Unibet acquired MrBookmaker.com, with equal fees for all and inspections of the one of the largest gaming operators in France industry. In many European countries there is Moneytainment and the Benelux countries. During the remainder still a strong polarisation between the national Games and gambling have been around as of the year, the two organisations were and the EU level. National legislation is gradually a stimulating form of recreational activity for successfully merged, and several key individuals being adapted, though not without opposition, several thousand years. For the vast majority, from MrBookmaker.com were given global to the EU’s overall ambition to dismantle gambling is about getting more out of other responsibilities within the Unibet Group. national monopolies for the benefit of leisure-time activities, such as watching a The companies’ differing marketing methods European consumers and society. Unibet is football match on TV and betting on the and expertise have been combined and convinced that the industry is heading towards result. The great majority of games involve integrated and are now being put to full use a deregulation similar to that which has small stakes and form part of the household in all markets, under the Unibet brand. already taken place in the European telecom entertainment budget. We offer our customers In addition to the numerous strategic and television sectors. great Moneytainment. advantages, the acquisition has enabled A number of legal cases are currently Unibet to launch a new type of virtual before courts in several European countries. New records gambling – “Games” – that MrBookmaker.com In Sweden the monopoly issue was a source Since setting up in 1997, Unibet has shown already had in its portfolio. of lively debate in 2005. Unibet keeps a the strength of its business model and The integration was completed ahead of close eye on developments around the world. operational organisation. Our ability to exploit schedule, despite a challenging timeframe. Through our membership of the European the opportunities created by changes in our The Group is now strongly focused on Betting Association (“EBA”) we are also environment was also demonstrated in 2005, continued growth in Europe under a single proactively driving the issues of interest to when we continued to expand organically brand and with a shared technical platform. the industry in this area. whilst also acquiring the leading operator in France and the Benelux region, MrBookmaker.com.
CEO’s comments – Unibet 2005 2 New markets watchword. In 2005, following our business priority is to grow organically, but we will of At the start of 2005, Unibet was focused on model objective of offering a complete range course continue to explore opportunities to northern Europe, but in the course of the year of services, we successfully launched new strengthen the Group through acquisitions. we established ourselves as one of the major products such as Games and an online European players. We increased the number scratchcard, Trixx, which quickly became Employees of key markets to ten. Our strategic ambition a popular product. The products were first Unibet operates in an area where each new to enter new markets organically, such as in tested on the Scandinavian market and then step involves breaking new ground. The Spain, and through acquisitions, as in France launched globally. key to the process is our staff. In 2005, we and the Benelux countries, has proven New products are not the only key to strengthened our organisation by recruiting successful. success. In gambling, the customer interface another 40 people, which means that we are is another crucial factor. Gambling via mobile now a multinational company with 28 different Responsible gambling phones was introduced in early 2005. Unibet nationalities. Our ratio of sick leave to working As a gambling operator we are well aware of believes this distribution platform has very hours, at less than one per cent in 2005, the existence of, and risks of gambling abuse. good growth potential. shows that our employees feel happy and We work actively and determinedly to reduce stimulated in our working environment. But these risks, for example by allowing players to Tomorrow we need to make our workplace even better. set personal gambling limits and if necessary, Our ambition is to grow at least as fast as the During Spring 2006, we will be appointing an exclude themselves from being allowed to overall online gambling market. Unibet should HR manager with responsibility for promoting gamble at all. be among the top three independent online creativity and excellence and maintaining a Unibet is also a member of the EBA, operators in our key markets. To succeed in shared company culture. which has laid down strict rules on how to our ambition and successfully adapt to changes Finally, I would like to like to say a big assure the safety of gamblers. As part of our in our environment, we need to be attuned to thank you to all our staff, who helped to beat ambition to provide a secure gambling our customers’ wishes and maintain a flexible all records in 2005 and make Unibet one of environment, Unibet is seeking accreditation organisation. We have to distinguish ourselves the largest gambling operators in the market. from G4, the Global Gaming Guidance Group. from our competitors by always staying one Together we can dare to do things we could step ahead, in terms of product development, not do before, and we should be proud of our Our product developers: new technology and customer service. work! “I bet we’ll win.” the customers We will win new markets, and at the As customers become more used to online same time increase customer activity and gambling, the pressure on operators to loyalty through cost-efficient cross sales. provide products with a high entertainment Our strength is our large customer base value increases. Today, Unibet is one of the of experienced sports gamblers who have largest providers of online poker, but what been stimulated to also try out other types of Petter Nylander, CEO makes us unique is our range of other games. games. London, 31 March 2006 We now offer gambling on 1,000 – 2,000 Today more than ever, we have the events daily in sports and other fields, 25 strength and the expertise to go into 2006 different online casino products, eight poker as a well-positioned gambling operator in a games with a number of tournaments, growing market. In 2006, we will work and various types of Games, as well as intensively to preserve our competitiveness Trixx scratchcards. One-stop shop is our and exploit opportunities for growth. Our
Unibet 2005 – CEO’s comments 3 Group overview
Vision Belgium, the Netherlands, France and incentive programmes for local markets that “Moneytainment for everyone, anytime, Luxembourg. are specially adapted to the various stages of anywhere” The company continues to review the a gambler’s life cycle. opportunities to expand through further Business concept acquisitions. Ensure many satisfied customers Unibet’s business concept is to be a reliable Unibet uses a global marketing approach online gaming operator, creating added value Offer a broad range of gaming products in combination with local expertise and by offering entertaining gaming products and and launch exciting new products that culture. To create conditions that ensure a first-class service. grow quickly customer satisfaction and encourage Unibet will continue to launch poker customers to place more bets, Unibet is Objectives throughout the whole European market. More constantly developing new, entertaining and l To strengthen Unibet’s position as one games, which help to even out seasonal reliable products to meet customers’ wishes. of the leading players in the European fluctuations arising from sports betting, will be Examples include a broad range of sports ‘moneytainment’ market for developed. betting, speciality games and a range of online gaming. In 2005, Unibet launched an online recreational games. l To have satisfied customers with a high scratchcard, Trixx, in Sweden, Norway degree of customer loyalty. and Denmark. Several games were also Develop distribution channels l To increase gross winnings at least in line introduced. The company has a single system for handling with the pace of the overall market for all games and gamblers, distribution and online gambling. Develop games for new customer groups marketing channels as well as payment l To have motivated employees with a Unibet’s strategy is to stay at the cutting edge flows from one and the same platform. passionate commitment to making Unibet of product development and regularly launch Unibet’s customers can use several different one of the leaders in the market. new, entertaining products aimed at retaining distribution channels, such as the Internet and existing customers, attracting new customers mobile telephones. Unibet keeps a close eye Strategy and increasing the gross winnings revenue on developments in the market for interactive Unibet’s strategy for achieving its stated generated by customers. services via digital TV and is prepared to objectives is: exploit this area as soon as profitability Develop methods for increasing the prospects appear to be good and it becomes Expand into more European countries number of bets more established as a medium. with government gambling monopolies, Unibet will continue to target markets from a a gambling culture and growing Internet local perspective. The company has dedicated Prioritise organic growth penetration marketing teams in each market, with The industry is going through a period of Unibet will continue to target markets with a responsibility for adapting the games to local rapid growth. To strengthen its position as an mature gambling culture and a high proportion conditions, increasing bets among existing online gambling site and achieve a competitive of households connected to the Internet, customers and attracting new customers in edge over its competitors, the company that have until now been dominated by de all key markets. Another task is to maximise places a good deal of emphasis on business facto monopolies. In Spain and Italy, Internet customer loyalty. Unibet therefore conducts development at a strategic level, especially in penetration is still well below the average activities aimed at activating and re-activating the areas of both technological and product for Scandinavia, but nevertheless expanded existing customers. The emphasis is on development. rapidly in 2005. creating an attractive and entertaining offering In 2005, Unibet added Spain as a new key In August 2005, Unibet acquired with more exciting products. market. In February 2006, ten countries were MrBookmaker.com, adding four new markets: Unibet has introduced various loyalty and designated as key markets with their own
Group overview – Unibet 2005 4 marketing managers and teams: Sweden, strong focus on France and Belgium. The Strengths Norway, Denmark, Finland, the Netherlands, acquisition strengthens Unibet’s European Unibet operates in an industry where each Belgium, France, Spain, Italy and Poland. presence and gives the company direct step forward brings substantial rewards. In February 2006, Unibet added five access to an established marketing Unibet has been active in online gambling ‘other’ markets, where gamblers can place organisation and customer database in for seven years, acquiring considerable bets on Unibet’s website using their own a number of key markets. It also created experience of how the market operates. language; Russia, Estonia, Greece, Hungary opportunities to upgrade Unibet’s website and the Czech Republic. English and Turkish with a wider offering of betting systems, The brand language versions of the website were already the launch of new products, new payment Trust is a crucial factor in online gambling and in existence. solutions, betting on French trotting and also consumers’ choice of operator. Among online an improved casino. All new functionality was gamblers Unibet is a well-established brand, Acquisition of MrBookmaker.com launched before the end of 2005. especially in the Nordic countries. The acquisition On 19 August 2005, Unibet Group plc The acquisition enabled Unibet to provide of MrBookmaker.com has strengthened the acquired 100 per cent of Global Leisure immediate Europe-wide coverage for its brand in new markets. Partners Limited, the parent company of the products and gave the company a very Through sponsorship of the Unibet cycling sports betting operator MrBookmaker.com. attractive partner for further expansion. The team, the brand will be exposed to the Despite a challenging timetable, the new Group constitutes a long-term and company’s new markets in southern Europe, integration was completed sooner than carefully considered market solution. where cycling is the second largest sport. anticipated. From the beginning of 2006, the At the time of acquisition, MrBookmaker.com combined business is being marketed solely had 48 employees. Certain managers were Customer base under the Unibet brand. promoted to leading positions in Unibet. Unibet’s customer base has grown MrBookmaker.com is a well-established, substantially in the last four years. In profitable European gaming operator with a December 2005, the company had over PICTURE BY PHILIPPE CROCHET ©COPYRIGHT PHOTONEWS BY PICTURE PHILIPPE
Grand Prix d’Ouverture La Marseillaise In January 2006, Unibet cycled as a team for the first time. The race started on 31 January, and viewers in France and other central European countries followed the cyclists’ fight against the clock. Unibet’s team was in the leading group from the start, but competition was tough. On the last finishing straight the Unibet team was in the lead while team member Baden Cooke from Australia prepared for the final push. With the finishing tape in sight, the fight was now between Cooke from Unibet and Philippe Gilbert from an opposing team. With five metres to go, there was no longer any doubt. Unibet Team had claimed its first victory. When Cooke broke the tape the sense of triumph was palpable.
Unibet 2005 – Group overview 5 919,000 registered customers in more than Unibet’s cost for each new bet is negligible. Passion 100 countries. Out of these, 171,918 were This allows the company to offer competitive “By players, for players” means that Unibet’s classified as active. The term is defined as odds and offers to create a first-class gaming employees are of one mind with the players, a registered customer who has placed a bet experience. enabling them to predict what they want. through Unibet in the last 90 days. The growth Economies of scale and high marginal The objective is to create a gambling site for in the number of active customers provides revenues are characteristic of the industry. people with the same passion for gambling. a good indication of the potential growth of Everything that is done internally is followed gross winnings. Marketing by the question: “Am I doing what I am doing A large customer base gives the strength The distribution form has no limits, but to as one gambler for another?” to invest in new products and a wider range grow in new and existing markets Unibet of events that are adapted to Unibet’s priority needs strong and geographically targeted Reliability markets and designed to attract new customers. marketing initiatives. Each key market has a Dependable odds and secure transactions are Unibet’s customer database is also an designated marketing manager with a good the basis of reliability. excellent source of customer information. understanding of the local market. Communications and payment transactions Unibet uses the information to tailor its The database is a key source of customer are protected against intrusion and encrypted marketing to different regions and countries information. Activities and gambling habits are according to best practice among the major as well as to individual customers. registered and used to create targeted and credit card companies. The acquisition of MrBookmaker.com has effective marketing activities. Messages can Unibet has a risk policy for each individual strengthened the company’s customer base be adapted to a specific region, market and sport and/or league and type of game, significantly. type of gambler. Several customer-adapted depending on the customer profile. These PR activities were implemented in the various policies constitute strictly controlled guidelines Customer services markets. for the risks that the Group is willing to accept. Bets are placed round the clock, but 70 per The decision to sponsor the Unibet cycling The risk managers’ task is to manage risk in cent of all bets are placed on Friday and team will prove especially valuable in the Unibet’s overall sports betting business. Saturday. As poker continues to grow, the Group’s southern European markets, where trend is starting to change. Unibet’s customer the racing season lasts from January to Friendliness service function is open 24 hours a day, seven November. The website and mail dispatches are Unibet’s days a week, 365 days a year. As the primary interfaces with the customers. To company has customers in more than 100 IT infrastructure facilitate gambling and make customers countries, Unibet has multilingual customer Unibet has established a foundation for feel welcome, the website is available in 17 service representatives who can help the control and flexibility. The foundation is the different languages. A Unibet customer should customers in their own language. Group’s knowledge about gambling. The tool always feel at home while at the same time As part of the company’s commitment to is the technological environment to handle it. being pleasantly surprised by the wide range responsible gaming the customer service staff The gaming application is business-critical, of interesting articles and news about receive training in how to detect and handle and Unibet has gone to considerable lengths matches, events and games. any indications of gambling addiction, money to ensure that it is able to handle various types Unibet is committed to responsible gaming. laundering and gambling by minors. of interruption. All servers are duplicated, i.e. The company is seeking G4 accreditation and During 2005, the customer service function if one server fails, another will immediately is a member of the European Betting handled over 263,000 calls and 97,000 e-mails. take over. Association (EBA).
Cost per transaction Expertise – “By players, for players” Entertainment The size of the customer base, gross In 2005, two well known brands came Unibet offers diversity by providing a wide turnover and gross winnings revenue provide together through Unibet’s acquisition of variety of games for a broad target group. competitive advantages that enable Unibet to MrBookmaker.com. Their combined In 2005, the company introduced new spread its fixed costs. knowledge about gambling is unique. products such as Games to attract new and existing customers and make gambling more enjoyable. By focusing on digital distribution networks, RegistrRegistreradeerade kunder kunder AktivaAktiva kunder kunder Unibet improves the scalability of its business, Registered customers Active customers which in the long term is a cost-efficient way to grow. 1,000,0001,000,000 200,000200,000
800,000800,000 160,000160,000
600,000600,000 120,000120,000
400,000400,000 80,00080,000
200,000200,000 40,00040,000
2001200120022002200320032002004 42002005 5 20012001200220022002003 32002004 42002005 5
Mr BookmakerMr Bookmaker Mr BookmakerMr Bookmaker
Group overview – Unibet 2005 6 Financial objectives
Cash position and indebtedness In December, Unibet and Royal Bank of Scotland plc reached an agreement on certain loan facilities. These comprise a medium-term loan of GBP 22.25 million and a rolling credit facility of GBP 7.75 million. The term loan is intended to refinance loans in connection with the acquisition of MrBookmaker Group. Both loan facilities have a term of 3 years. The company’s liquid assets may be needed for future regulatory requirements. For instance, it is possible that requirements may be introduced to the effect that the company will be obliged to maintain sufficient cash assets to cover all customer balances on accounts held separately from Unibet’s Gross Winnings revenue events. High season for Unibet’s sports creditors. Unibet is already currently complying Unibet’s gross winnings revenues have betting business reflects the seasons for with this as an internal policy. increased tremendously over the last four events such as the European football leagues, years, from GBP 2.8 million in 2001 to GBP major golf and tennis tournaments, and Dividend policy 43.5 million in 2005. A long-term objective the Nordic and North American ice hockey Unibet’s dividend policy is to pay a dividend of is to continue increasing gross winnings leagues. approximately 50 per cent of the Group’s net revenue and gross winnings margin at a pace Over time, the gross winnings margin profit after tax to the shareholders, provided at least in line with the online market growth, evens out, however. From January 2004 to that other financial objectives are met and an in Unibet’s priority markets. December 2005 it averaged 7.6 per cent, as appropriate capital structure is maintained. In shown in the graph below. The bars show 2005, Unibet posted a net income after tax Gross winnings margin – sports betting the monthly performance of Unibet’s gross of GBP 13.7 million. The Board of Directors Unibet’s gross winnings margin on sports winnings margin. See bar chart below. has proposed that the dividend remains at betting i.e. gross winnings revenue as a last year’s level in view of the increasing percentage of gross turnover (see definitions Gross winnings margin – non-sports opportunities for expansion in Europe, which on page 56), can vary significantly from one betting may require further access to liquid assets. month (even one day) to the next, depending Included in the total gross winnings margin The Board therefore proposes a dividend of on the outcome of various sporting events. are the gross winnings revenues from non- SEK 2.25 per share/Swedish Depositary For example, a lower gross winnings sports betting. Here, the gross winnings Receipt, or approximately GBP 4.6 million in margin will be achieved if all the favourites revenue is the same as the gross turnover. total, based on year end exchange rates. win, and conversely, if all the ‘underdogs’ win, a higher gross winnings margin will be Gross winnings’ impact on EBIT Outlook achieved. Unibet aims to operate in a cost-efficient The gambling market is relatively new but In addition, levels of gross turnover are manner. The objective is to ensure that at is growing at a fast pace. However, as influenced by the seasons for big sporting least 50 per cent of the increase in gross opportunities for growth are affected by winnings revenues improves EBIT. For 2005, legal restrictions, Unibet does not provide Cumulative Gross winnings margin on gross winnings were GBP 43.5 million, an quantitative forecasts for individual years or Sports Betting increase of GBP 18.8 million on 2004. EBIT quarters. grew from GBP 11.9 million in 2004 to GBP � � 19.9 million in 2005. �� ��
�� Financial overview�� 2005 2004 2003 2002 2001 Gross winnings revenue, GBPm 43.5 24.7 13.0 9.5 2.8 � Gross profit, GBPm� 42.9 23.9 12.0 9.0 2.6 EBIT, GBPm 19.9 11.9 3.8 1.2 –1.5 � EBIT margin, %� 45.7 48.2 29.2 12.6 –53.5 Profit after tax, GBPm 13.7 8.9 2.9 1.1 –1.6 � Profit margin, %� 31.5 36.0 22.3 11.6 –57.1 Registered customers, no. 919,000 351,000 256,000 176,000 58,000 � Active customers,� no. 171,918 79,655 64,199 49,678 27,691 ���������������������������� ����������������������������
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Unibet 2005 – Financial objectives 7 Organisation and history
“By players, for players”
“Dreams are meant to come true” Organisational structure In 1970, poker was not played in the little town
of Sala in the Swedish county of Västmanland. CEO The Internet did not exist, and there were no Petter Nylander mobile telephones. But there was Anders Ström. And in that place a dream was born. In his early years Anders had a passion for Deputy CEO Didier Dewyn mathematics and statistics. He was fascinated by logic, and the possibility of calculating life. Spurred on by a burning interest in sport, he hatched the idea of bringing together the best things in life. And dreams are meant to come true. Sports Betting Marketing IT Finance Business Anders set up Unibet in 1997 and the Development year after he acquired a licence to conduct gambling activities in the UK. Business Telephone betting was launched in time Odds Compiling CRM & Analysis IT Projects Investor Relations Development for the 1998 World Cup. France won the tournament final by 3–0 versus the favourite Risk Marketing Development Finance Brazil. Later, online gambling was introduced. Management Today, Unibet’s website is used by punters in over 100 countries. The foundation is Event Products Support Treasury pan-European but the head office is still in Schedulers Wimbledon. And the employees still have
a burning interest in sport, gambling and Customer Administration Security excitement on a sound playing field. Service & Fraud
Legal
Sports Betting is also split across risk management, which involves monitoring the risk in the company’s sports book with the use of sophisticated IT systems and a detailed risk manual, and odds compilation, i.e. the setting of odds on matches, leagues and other events. The Marketing department works on the company’s overall marketing strategy. Local activities are organised by the marketing managers for Unibet’s key markets. IT handles development and support for all IT tools. Finance handles bookkeeping, accounting and finance, and liquidity management, and Business Development focuses on the development of new products and markets.
97 98 99 00 01
The first company in the Unibet Unibet receives a licence to A website with two language Unibet Group Plc is formed. Unibet launches a new website Group is formed. The Unibet.com conduct gambling activities in versions, English and Swedish, Unibet International receives with 12 language versions. address was first registered on the United Kingdom. The is launched. a licence and opens an office The company has customers in 12 November. company opens an office in in Malta. 50 countries. London and initiates activities as a gambling operator by offering telephone betting.
Organisation and history – Unibet 2005 8 Legal structure
Unibet Group Plc UK
Unibet (London) Ltd Unibet Firstclear Ltd Unibet Software Global Leisure UK Investments Ltd UK R&D AB Partners Ltd UK Sweden Malta
Unibet Holding Ltd Malta Unibet (Tenue) Ltd MrBookmaker.com Malta Ltd Malta
Unibet (Int`l) Ltd E-gaming United Ltd Telebet NV Malta Belize Belgium
ICT Service NV Belgium United Holdings Unibet Gaming (Belize) Ltd CR SA Belize Costa Rica Unibet Foundation. com BVBA Belgium
Organisation Belgium in Europe. The Association’s statute specifies Unibet has many office locations; the primary The office in Ghent, Belgium handles odds how the member companies should deal with operating bases are in the UK, Sweden, compilation and marketing activities for the issues such as gambling addiction, illegal Belgium and Malta. Benelux region, as well as managing the gambling by minors, gambler privacy and activities of the Unibet Cycling team. money laundering, as well as lobbying the UK legislative and controlling bodies of the EU. The head office is in Wimbledon in Greater A responsible organisation London. In addition to the CEO and the Responsible gaming is about finding new Integration of MrBookmaker.com various Group management functions, the ways to offer a secure environment for In August 2005, Unibet acquired London office is responsible for business gamblers at all levels: secure transactions, MrBookmaker.com, one of the leading sports development, finance and administration, an integrity policy and reliable IT systems as betting sites in France and the Benelux marketing, odds compilation and risk well as safe gambling. All Unibet employees region. The acquisition strengthened Unibet’s management, legal services and security receive training in issues relating to gambling position in France and the Benelux countries control. It also offers online gambling services habits and how to handle gambling addiction. and gave the company direct access to an to the UK market. Unibet is seeking accreditation from G4, established marketing organisation and the Global Gaming Guidance Group. G4 customer structure in these countries. Malta was created by a group of international At the time of acquisition, MrBookmaker. In Malta, Unibet offers online gambling gaming experts with the aim of establishing com had 48 employees, and certain managers services to the international market, excluding a standard for responsible gaming. The were promoted to leading positions within the UK. The Malta office provides customer objective is to reduce gambling addiction by Unibet. The company had 300,000 registered service and customer security as well as offering an accreditation programme to the customers, of which 32,000 were active administrative and back office services. gaming industry. To become accredited, an sports betting customers. operator must undertake certain measures, Despite a challenging timetable, the Sweden such as offering training to staff and allowing integration was completed sooner than The Swedish base provides IT services, and the the customers to set personal limits. anticipated. From the beginning of 2006, the department is responsible for developing and Unibet is also a member of the European combined business is being marketed solely maintaining the Group’s entire IT infrastructure. Betting Association (EBA), which brings under the Unibet brand. together 12 of the leading gaming companies
02 03 04 05
The company has about An updated website with new Unibet is listed on the O List In August, Unibet acquires 200,000 registered products and live games and of the Stockholm Stock MrBookmaker.com, which customers from over 80 casino products is launched. Exchange. 350,000 operates in four European different countries. The company has more customers from over countries, primarily France than 256,000 registered 100 countries are playing. and Belgium. Online customers from over 100 Poker is launched. scratchcards, games and countries. a mobile platform are introduced.
Unibet 2005 – Organisation and history 9 Market overview
“A wider range of games is drawing in new target groups and attracting more players and more bets per player.”
Market The worldwide gambling market can be odds, are in an excellent position to expand. online gambling operators are driving the divided into online gambling, where bets are Thanks to their scalability, online operators development and launch of new products to placed on the Internet or via a mobile phone are able to rapidly and effectively expand into capture new customer segments. or digital TV, and offline gambling, which new markets. Gambling monopolies generally have gross takes place in a physical location. Sports betting has been the strongest margins above the average for deregulated A US research firm, Christiansen Capital driving force behind the market and now markets. This creates opportunities for online Advisers LLC, has estimated the value of accounts for approximately half of the global operators such as Unibet to capture market the total gaming market at USD 243 billion gambling market. Other products, such as share in these markets by offering competitive in 2004 and USD 282 billion in 2009. Out casino and above all poker, have expanded odds and thereby a higher payout ratio to of this, the online market is expected to rapidly. Industry pundits believe that these customers. account for USD 8.5 billion in 2004 and USD types of games of skill are set to grow 23.3 billion in 2009. both in terms of the number of games and Technological change Games are divided into games of skill, the number of players, as players increase The ability to provide digital services across such as poker, betting on horse racing and their Internet usage and online payment national boundaries is opening up markets other sports, and games of luck, such as transactions. which were previously protected by lotteries, bingo and roulette. state-regulated monopolies or dominant Because of the globalisation of the Market drivers national gambling operators. industry and growing Internet penetration, A mature gambling culture exists in New channels for offering games are companies that have specialised in online countries where gambling monopolies with attracting new customer groups and creating gambling and offer first-class gambling a dominant position have invested heavily more gambling opportunities for existing experiences i.e. secure, innovative and reliable, in marketing. The gambling monopolies and customers. with a wide range of products and competitive The roll-out of 3G networks will enable a growing number of people to access an Online gambling market forecast by expanding range of games via their mobile Online gambling market forecast by region product group phones. ��������� Miljarder ������� Billion New technology is also creating USD USD ��� ��� opportunities to develop new games and �� 25 �� 25 services.
�� 20 �� 20 Entertainment �� �� 15 15 The growth in televised sports events as well �� 10 �� 10 as general interest in games is increasing the demand for online gambling. � 5 � 5 Media coverage of poker tournaments and the considerable media interest and coverage ���� ������������ 2004 ���� 2009 Prognos ������������� 2004 2009 Forecast of poker help to increase the entertainment �������������������������������������������� Poker Sports betting Casino Poker Sportspel������������������������������������������ Kasino value. ������������������������������������������� Online lotteri ������������������������������������������� Bingo Övrigt Online lottery Bingo Other A wider range of games is drawing in new
Source: Christiansen Capital Advisers LLC, “eGaming and Source: Christiansen Capital Advisers LLC, “eGaming and target groups and attracting more players and eCommerce Report for PartyGaming Group”, 2 March 2005 eCommerce Report for PartyGaming Group”, 2 March 2005 more bets per player.
Market overview – Unibet 2005 10 Growing broadband penetration is also helping to enhance the entertainment value, as it creates opportunities to develop new services with a new dimension of excitement. One example is live betting during sports events.
Trust The wide acceptance of digital forms of gambling is a key driver of the market. An expanding target group will lead to market growth in the long term. As the number of players grows, trust will increase and the industry as a whole will gain wider social acceptance. “Good examples” in the form of well-established gambling companies and the presence of government operators also help to build trust.
Deregulation The European Court and World Trade Organisation operate on the basis of guidelines aimed at reducing the number of restrictive market structures and monopolies. Markets Other Deregulation is set to continue, and a greater Sweden Further deregulation is to be expected, and liberalisation will open up new markets. In the last three years, the Swedish gambling new distribution channels will generate market has seen the launch of new products, continued growth in the European market. new versions of existing services and other However, each country has developed its own innovations. regulatory framework and preferences, which The overall gambling market in Sweden is means that the market is not homogeneous. estimated at SEK 40 billion. Of this, online Further information about the legal gambling accounts for about 20 per cent. environment can be found on page 24. In a recent report the Swedish National Den globala spelmarknaden 2004, Global market, USD bn, 2004 Gaming Board has estimated that ATG and miljarder USD Den globala spelmarknaden 2004, Svenska Spel account for about 2.3 billion Global market, USD bn, 2004 miljarder USD Global gambling market, 2004, USDbn SEK of online gambling in the Swedish market.
Online 8,5 Online 8.5 Other Nordics OfflineOnline 234,5 8,5 OfflineOnline 234.5 8.5 The Nordic gambling markets display certain
Offline 234,5 Offline 234.5 similarities. Each market is dominated by a state monopoly, which drives the development
Källa: Christiansen Capital Advisers LLC, „eGaming of the industry. The Nordic countries have a och eCommerce Report för PartyGaming Group„, well developed gambling culture combined 2Kä marslla: Christiansen2005 Capital Advisers LLC, „eGaming Source: Christiansen Capital Advisers LLC, “eGaming and och eCommerce Report för PartyGaming Group„, with a high Internet penetration. 2 mars 2005 eCommerce Report for PartyGaming Group”, 2 March 2005 Southern Europe
Den förväntade spelmarknaden 2009 France, Spain and Italy have well-developed GlobalGlobal gambling market, market USD forecast, bn, 2009 2009, Prognos USDbn miljarder USD gambling markets where lottery and toto Den förväntade spelmarknaden 2009 Global market, USD bn, 2009 Prognos games are widely popular. In France the miljarder USD overall gambling market is estimated to be worth about EUR 35 billion. Both Internet Online 23,3 Online 23.3 penetration and the use of debit and credit
OfflineOnline 258 23,3,7 OfflineOnline 258.7 23.3 cards on the Internet are growing at a very fast pace in southern Europe. It is therefore Offline 258,7 Offline 258.7 reasonable to assume that the online
Source: Christiansen Capital Advisers LLC, “eGaming and gambling market will also develop rapidly in Källa: Christiansen Capital Advisers LLC, „eGaming eCommerce Report for PartyGaming Group”, 2 March 2005 these countries. och eCommerce Report för PartyGaming Group„, 2Kä marslla: Christiansen2005 Capital Advisers LLC, „eGaming och eCommerce Report för PartyGaming Group„, 2 mars 2005
Unibet 2005 – Market overview 11 Unibet’s markets
The Unibet customer Bonuses ratio, new forms of betting and innovative The typical Unibet customer loves sport and To create incentives to gamble, Unibet technology, Unibet has established itself in gambling but his gambling habits also display has introduced a wide range of bonus the gambling market. a certain breadth. That is why poker, casino programmes. Examples include a bonus The company has designated ten key and Games are some of Unibet’s most popular on your next deposit, “get as much as you markets, each of which has an assigned products. play for” or a quiz where the right answer marketing manager with responsibility for is rewarded with a bonus on your gambling adapting the offering to local conditions. The Customer relations account. ten markets are Sweden, Denmark, Norway, CRM, Customer Relationship Management, is Finland, the Netherlands, Belgium, France, about taking good care of customers, meeting Targeted offers Spain, Italy and Poland. their needs and creating a close customer Unibet has established a practice of making In February 2006, Unibet added five‘other’ relationship. Unibet uses two main channels customised offers that are targeted to each markets, where the website is available in to build this relationship: individual customer. the players’ own language: Russia, Estonia, Greece, Hungary and the Czech Republic. – The Unibet website Better payment solutions The website is also available in English and The largest contact surface with the More and faster payment solutions create a Turkish. customers is the website, which is now more flexible gambling environment. available in 17 language versions. The Market phases ambition is that it should be easy to find what Competitions Unibet divides the market into three phases: you are looking for and that the site should For Unibet’s customers excitement is a top mature markets, established markets and new inspire the visitor to place bets. priority. In 2005, the customers could take markets. The website is continuously updated with part in competitions to win a trip to watch Different markets require different types of local and global campaigns. an NHL match, a trip to Paris to marketing. Each stage and market is unique, see the Prix and marketing activities are therefore adapted – E-mail d’Amérique, to local conditions. Communication with customers is mainly via an iPod, Unibet has developed a marketing strategy e-mail. Unibet’s e-mails contain gambling tips PlayStations, which underpins the various stages that a and sports news and are customised based on subscriptions market passes through. the customer’s language and interests. and other prizes. Marketing aimed at established and mature markets is managed by a marketing Strategies for customer loyalty Poker School manager. The first five months are crucial in determining Unibet offers eight types of poker. The Unibet whether a new customer becomes a loyal Poker School, which is available on the “Unibet is always interesting” gambler. Attractive odds, interesting and Internet and in book form, covers the basic In mature markets the launch of more out-of-the-ordinary betting opportunities, a methods as well as more advanced poker complex user opportunities, such as live one-stop shop, new types of gambling, a user- strategies. betting, a mobile platform and Games are friendly website, security and customer service the keys to continued growth. Fun and out- are the key factors for ensuring customer Unibet’s markets of-the-ordinary themes for odds is another loyalty. In addition, Unibet has an activity Gambling is a strictly regulated market. With way to create novelty value for gamblers. programme that is aimed at building the help of attractive odds and a high payout Marketing communication comprises events, a good customer relationship.
Unibet 2005 – Unibet’s markets 12 PR and “good citizen projects” as well as more initiative for “Pokermiljonen” (Poker Million), a sophisticated CRM initiatives. TV programme produced in partnership with The Nordic market accounts for 74 per Sweden’s TV4. The programme drew more cent of Unibet’s gross winnings. It is therefore than 2.7 million viewers and attracted a lot of also an ideal test market for new products and attention in Swedish newspapers. It also led to services. the creation of new poker sites providing news and tips on how to play. “Find more Unibet experiences” Unibet measures the effectiveness of In established markets continued growth is campaigns on a regular basis and conducts dependent on the ability to increase betting. brand surveys in several countries. Other Marketing mainly comprises advertising, an monitoring activities include competitor Internet presence, PR, events, sponsorship analyses and surveys of customer attitudes and affiliate programmes. A physical presence towards the gaming market. is also important in these markets. In the central European market, sponsorship of the The brand Unibet cycling team is an important tool for All communication with Unibet’s customers increasing the visibility of the company and – existing and future – is aimed at getting close to the customers. strengthening the values associated with the Unibet brand. “What does Unibet represent?” In the Nordic countries Unibet is a well In new markets Unibet focuses on known brand. Following the acquisition of establishing the brand as the natural choice MrBookmaker.com, the company has also from G4, the Global Gaming Guidance Group, for gambling. The main vehicles are affiliate strengthened its position in Central Europe. and is a member of EBA, the European programmes, PR and Internet advertising. For an established online gambling Betting Association. operator being perceived as a secure and Internet usage (% of population) reliable partner is crucial to the growth of the Trustworthy Sweden 74.9 business. Under Unibet’s privacy policy, no personal Norway 67.8 To create a respected and leading brand on information may be sold to outside parties. Denmark 69.4 the online gambling market, Unibet should be Customer service is provided round the clock, Finland 62.5 perceived as: every day of the year. During most hours of The Netherlands 65.9 l Entertaining the day, multilingual staff are available to Belgium 48.7 l Innovative assist customers. Unibet has a strict age France 43.0 l User-friendly limit. No customers under the age of 18 are Spain 38.7 l Secure accepted. Italy 48.8 l Trustworthy Poland 27.8 l Reliable Reliable Germany 59.0 Secure payment procedures, reliable betting Russia 16.5 Entertaining and Innovative and dependable odds make Unibet a reliable Estonia 50.0 Gambling is an entertaining leisure-time gambling operator. Romania 23.2 activity that should be fun and appealing. By Greece 33.7 developing its existing products and creating The Unibet cycling team Hungary 30.3 new forms of gambling and by offering In central and southern Europe cycling is the The Czech Republic 47.0 attractive odds, Unibet will remain one of the second most popular sport after football. In Croatia 29.2 leading providers of gambling entertainment. Autumn 2005, Unibet decided to take over Portugal 58.0 the sponsorship of MrBookmaker.com’s User-friendly cycling team, which as of 2006 is called the Source: Internet World Stats, 31 December 2005. No specific technological expertise is required “Unibet cycling team”. The team comprises 24 to use Unibet’s products. The website and professional cyclists and 16 amateur cyclists Marketing activities other channels should stimulate an interest from nine different nationalities. Opportunities to market the Unibet brand and and be easy to understand and follow. The team was presented in January, and products vary from one market to another. The cycling enthusiasts will be able to follow their interpretation of the law changes over time Secure progress in the many races in which the team and differs from one country to another. Communications and payment transactions will be competing in 2006 at Unibet acts swiftly to exploit any are protected against intrusion and encrypted www.unibetcycling.com. new opportunities to acquire customers. according to best practice among the major The races are generally well-covered and The company also seeks to create new credit card companies. All IT systems are viewers will be able to follow the team. The opportunities. One example of this is Unibet’s duplicated. Unibet is seeking accreditation contract with the team runs until 2007.
Unibet 2005 – Unibet’s markets 13 0RODUCTSßANDßODDSßCOMPILATIONßß
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