Neal R. Gross 1 United States of America + + + + + Federal
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1 UNITED STATES OF AMERICA + + + + + FEDERAL COMMUNICATIONS COMMISSION CONSUMER ADVISORY COMMITTEE + + + + + MEETING + + + + + Friday, July 11, 2003 + + + + + The Committee came to order at 9:00 a.m. in Room TW-C305 of 445 12th Street, S.W., Washington, D.C., Shirley L. Rooker, Chair, presiding. MEMBERS PRESENT: JEFFREY KRAMER AARP BRENDA KELLY-FREY National Association of State Relay Administration LARRY GOLDBERG Media Access Group, WGBH SHIRLEY ROOKER Call for Action SCOTT MARSHALL FDIC, CAC-Designated Federal Officer RICHARD ELLIS Verizon Communications JOY RAGSDALE National Association of State Utility Consumer Advocates VERNON R. JAMES San Carlos Apache Telecommunications Utility, Inc. SUSAN GRANT National Consumers League DAVID HOROWITZ Fight Back Foundation for Consumer Education DIXIE ZIEGLER Hamilton Telephone Company, d/b/a Hamilton Relay Service NEAL R. GROSS COURT REPORTERS AND TRANSCRIBERS 1323 RHODE ISLAND AVE., N.W. (202) 234-4433 WASHINGTON, D.C. 20005-3701 www.nealrgross.com 2 DONALD SNOOP Hometown Online MEMBERS PRESENT: LINDA WEST The Native American Community and others concerned with telecommunications service in rural America MICHAEL DelCASINO AT&T Corp. MIKE DUKE blind or visually impaired persons, licensed radio amateur operators, and management of audio information services for the blind KAREN KIRSCH National Association of Broadcasters RON BARNES Cellular Telecommunication & Internet Association RICHARD MALLARD National Association of Consumer Agency Administrators JOSEPH GORDON League for the Hard of Hearing CLAUDE STOUT Deaf and Hard of Hearing Consumer Action Network MATT BENNETT Alliance for Public Technology CHERYL JOHNSON Affiliated Tribes of N.W. Indians Economic Development Corp. MILTON LITTLE National Urban League DIANE BURSTEIN National Cable Telecommunications Association JIM CONRAN Consumers First, Inc. SUSAN PALMER MAZRUI Cingular Wireless DAVID BRUGGER Brugger Consulting REBECCA LADEW users of speech-to-speech technology BYRON ST. CLAIR National Translator Association DEBRA BERLYN Consumer Policy Consulting MARK PRANGER academia and consumers concerned with telecommunications service in rural America ANNETTE CLECKNER MCI THOMAS ALLIBONE LTC Consulting/Teletruth MARY HENZE BellSouth EUGENE SEAGRIFF Telecommunications Industry NEAL R. GROSS COURT REPORTERS AND TRANSCRIBERS 1323 RHODE ISLAND AVE., N.W. (202) 234-4433 WASHINGTON, D.C. 20005-3701 www.nealrgross.com 3 Association PRESENT: MICHAEL COPPS Commissioner, FCC KEVIN MARTIN Commissioner, FCC KATHLEEN ABERNATHY Commissioner, FCC K. DANE SNOWDEN Chief, Consumer & Governmental Affairs Bureau RICHARD SMITH Acting Chief, Policy Division, CGB GREG GUICE, ESQ. Attorney Advisor, Policy Division, CGB THOMAS CHANDLER Chief, Disability Rights Office, CGB KRIS MONTEITH Deputy Bureau Chief, CGB PAUL SCHROEDER Vice President for Governmental Relations, American Foundation for the Blind DAVID SOLOMON Chief, Enforcement Bureau NICHOLAS MILLER Miller & Van Eaton, P.L.L.C. SCOTT RANDOLPH Director, Federal Regulatory Advocacy, Verizon DAN BRENNER Senior Vice President, Law and Regulatory Policy, National Cable Telecommunications Association JOHN WINDHAUSEN President, Association of Local Telecommunications Services COMM. DAVID SVANDA Michigan Public Service Commission and President, National Association of Regulatory Utility Commissioners JARED CARLSON Acting Chief, Policy Division, WTB NEAL R. GROSS COURT REPORTERS AND TRANSCRIBERS 1323 RHODE ISLAND AVE., N.W. (202) 234-4433 WASHINGTON, D.C. 20005-3701 www.nealrgross.com 4 AGENDA WELCOME AND CALL TO ORDER Shirley L. Rooker, Chair, Consumer Advisory Committee (CAC) MEETING LOGISTICS Scott Marshall, CAC Designated Federal Officer, Consumer & Governmental Affairs Bureau (CGB) INTRODUCTION OF THE CHAIRMAN AND COMMISSIONERS K. Dane Snowden, Chief, Consumer & Governmental Affairs Bureau UPDATE ON THE CONSUMER & GOVERNMENTAL AFFAIRS BUREAU K. Dane Snowden, Chief, CGB UPDATE ON THE TELEPHONE CONSUMER PROTECTION ACT Richard Smith, Acting Chief, Policy Division, CGB ISSUES RELATING TO E-911 SERVICE Greg Guice, Attorney Advisor, Policy Division, Wireless Telecommunications Bureau (WTB) SUMMARY OF ORDER REGARDING HEARING AID COMPATIBILITY Greg Guice, WTB UPDATE ON TRS ORDER AND FURTHER NOTICE OF PROPOSED RULEMAKING Thomas Chandler, Chief, Disability Rights Office, CGB OUTREACH TO INDIAN COUNTRY Kris Monteith, Deputy Bureau Chief, CGB HOMELAND SECURITY AND PEOPLE WITH DISABILITIES Kris Monteith, Deputy Bureau Chief, CGB NEAL R. GROSS COURT REPORTERS AND TRANSCRIBERS 1323 RHODE ISLAND AVE., N.W. (202) 234-4433 WASHINGTON, D.C. 20005-3701 www.nealrgross.com 5 LUNCH PRESENTATION: ACCESSIBLE WIRELESS PHONES FOR THE BLIND Paul W. Schroeder, Vice President for Governmental Relations, American Foundation for the Blind CONSUMER PROTECTION: THE ROLE OF THE ENFORCEMENT BUREAU David Solomon, Chief, Enforcement Bureau PANEL: STATE OF BROADBAND REGULATION Moderator: Larry Goldberg, Chair, CAC Broadband Working Group Scott Randolph, Director - Federal Regulatory Advocacy Verizon (representing ILECs) Daniel L. Brenner, Senior Vice President, Law and Regulatory Policy, National Cable Telecommunications Association (representing cable companies) John Windhausen, President, Association of Local Telecommunications Services (representing CLECs) Nicholas Miller, Esq., Miller & Van Eaton, PLLC (representing local governments) Commissioner David Svanda, Michigan Public Service Commission and President, National Association of Regulatory Utility Commission (representing state governments) UPDATE ON WIRELESS LOCAL NUMBER PORTABILITY Jared Carlson, Acting Chief, Policy Division, WTB COMMENTS FROM THE PUBLIC; WRAP-UP; FUTURE MEETINGS ADJOURNMENT NEAL R. GROSS COURT REPORTERS AND TRANSCRIBERS 1323 RHODE ISLAND AVE., N.W. (202) 234-4433 WASHINGTON, D.C. 20005-3701 www.nealrgross.com 6 1 P-R-O-C-E-E-D-I-N-G-S 2 (9:03 a.m.) 3 CHAIR ROOKER: Could everyone take their 4 seats, please. Scott, my little stool is wonderful. 5 Okay, everyone. The time to be nice is over. Take 6 your chairs, please. I have some announcements I need 7 to make. Number one, Cindy Cox who is with BellSouth, 8 unfortunately could not get out of Atlanta last night 9 because of the thunderstorms, so consequently, she's 10 being replaced today by Mary Henze, who's with the 11 Washington Office of BellSouth. Mary, thank you very 12 much for being here to pinch hit for Cindy. 13 Also, we have a new member, who is Diane 14 Burstein, who was an alternate last time, and now 15 she's a member. She's with the National Cable 16 Telecommunications Association. And, Diane, welcome. 17 We're pleased to have you here. 18 I think the first order of business, why 19 don't we just go around the table and briefly just 20 state your name and your organization. I want this to 21 be very fast, but I think it would be useful for us to 22 put faces with names. So let's just start down here NEAL R. GROSS COURT REPORTERS AND TRANSCRIBERS 1323 RHODE ISLAND AVE., N.W. (202) 234-4433 WASHINGTON, D.C. 20005-3701 www.nealrgross.com 7 1 at the end with Jeff. 2 MR. KRAMER: Thank you, Shirley. I'm Jeff 3 Kramer with AARP. 4 MR. GOLDBERG: Larry Goldberg, WGBH Media 5 Access Group. 6 CHAIR ROOKER: And I forgot to tell you 7 that I'm Shirley Rooker with Call for Action. 8 MR. MARSHALL: I'm Scott Marshall with the 9 FCC. 10 MR. ELLIS: Rich Ellis from Verizon. 11 MR. JAMES: Good morning. Vernon James 12 with the San Carlos Apache Telecommunications Utility, 13 Incorporated. We call it SCATCOM for short, and I'd 14 like to introduce my alternate that has come with me, 15 Yolanda Jo Lazo. She's here this morning. 16 CHAIR ROOKER: Thank you. 17 MS. GRANT: Hi. I'm Susan Grant from the 18 National Consumers League. I'm sorry I missed the 19 first meeting, but it was a choice between being here 20 or being in Australia, and Australia won out. 21 MR. HOROWITZ: I'm David Horowitz with the 22 Fight Back Foundation for Consumer Education. NEAL R. GROSS COURT REPORTERS AND TRANSCRIBERS 1323 RHODE ISLAND AVE., N.W. (202) 234-4433 WASHINGTON, D.C. 20005-3701 www.nealrgross.com 8 1 MS. ZIEGLER: I'm Dixie Ziegler with 2 Hamilton Relay Services. We're at TRS provider. 3 MR. SNOOP: I'm Don Snoop, Hometown On 4 Line. 5 MS. WEST: I'm Linda West with Native 6 American and rural America issues. 7 MR. DelCASINO: Mike DelCasino, AT&T. 8 MR. DUKE: Mike Duke, International 9 Association of Audio Information Services, and also 10 licensed radio amateurs. 11 MS. KIRSCH: Good morning. I'm Karen 12 Kirsch from the National Association of Broadcasters. 13 MR. MALLARD: Good morning. I'm Ron 14 Mallard with the National Association of Consumer 15 Agency Administrators. 16 MR. GORDON: Good morning. I'm Joe Gordon 17 with the League for Hard of Hearing. 18 MR. BENNETT: Hi. I'm Matt Bennett with 19 the Alliance for Public Technology. 20 MS. JOHNSON: Good morning. I'm Cheryl 21 Johnson, Affiliated Tribes of Northwest Indians. 22 MS. BURSTEIN: Good morning. I'm Diane NEAL R. GROSS COURT REPORTERS AND TRANSCRIBERS 1323 RHODE ISLAND AVE., N.W. (202) 234-4433 WASHINGTON, D.C. 20005-3701 www.nealrgross.com 9 1 Burstein with the National Cable Telecommunications 2 Association. 3 MR. CONRAN: I'm Jim Conran, Consumers 4 First. 5 MS. MAZRUI: I'm Susan Mazrui, Cingular 6 Wireless. 7 MR. BRUGGER: David Brugger, Brugger 8 Consulting. 9 MS. LADEW: Rebecca Ladew. I'm here to 10 represent the speech relay users on the committee, and 11 I have a comment. Bob Siegelman has prepared a 12 suggested procedure for recruiting people with speech 13 disabilities as members of State Relay Advisory 14 Committees. If anyone wants a copy, please write Bob 15 at [email protected]. Also, Bob would like to 16 congratulate the Texas PUC for starting an extensive 17 speech-to-speech outreach program. Bob applauds Sprint 18 for establishing a call center in Hawaii, and using 19 speech-to-speech CAs who speak Hawaiian dialect; 20 whereas before, all speech-to-speech calls in Hawaii 21 were being transferred to Virginia, and there was a 22 communications barrier between some speech-to-speech NEAL R.