TOLLCROSS NEWSLETTER
TOLLCROSS HOUSING ASSOCIATION NEWSLETTER AUTUMN 2019
or email: [email protected]
See page 2 for office closure details
TXHA AUTUMN 2019 Newsletter.indd 1 11/09/2019 11:52 TOLLCROSS HOUSING ASSOCIATION NEWSLETTER • AUTUMN 2019 Office Closure Arrangements
Our offices will be closed as follows:
Friday, 27th September 2019 September weekend Monday, 30th September 2019} Friday, 25th October 2019 Staff Strategy Day Please refer to the emergency telephone numbers provided so that any emergency repair you may have can be dealt with while the office is closed. If you call the usual office number (0141 763 1317) during this period you will be put through to our emergency repairs service. You can also call them on 0345 6044686. If you need to report a repair to keep your house wind and watertight, or there is a fault with essential services such as water supply and gas, you should contact the relevant number provided. Emergency Repairs 0141 763 1317 and 0345 604 4686 • Gas Escapes 0800 111 999 • Scottish Power Emergencies (from landline) 0800 092 9290 (from mobile) 03301 010222)
Handyman Service The Association’s Handyman is available to carry out a range of minor tasks around the home for all tenants over the age of 65 with no rent arrears. Examples of the range of services undertaken are: • Replacing high or awkward light bulbs • Fitting light shades • Hanging mirrors or pictures • Moving furniture (light weight) • Change electrical plugs or fuses • Assembling flatpack furniture (small scale) • Assist in clearing out property • Lift and relay carpets (pre and post works contracts) • Ease sticking doors • Minor plumbing (connect washing machines, choked sinks) • Securing trailing wires and flexes • Fitting bathroom accessories (small scale) • Replacing curtain rails, poles and blinds • Removing and refitting curtain rails, poles and blinds (to allow works to proceed) If you have any requirement for this service, • Minor joinery work please contact our Maintenance team on • Sealing around bath or sink 0141 763 1317 option 1 • Minor garden work to discuss your needs.
TXHA AUTUMN 2019 Newsletter.indd 2 11/09/2019 11:52 DEVELOPMENT UPDATE Dunira Street Phase 2 The new build development on Braidfauld Street, referred to as Dunira Street Phase 2, is now almost complete. If you passed the site recently you might have noticed the contractor putting the finishing touches to the landscaping and other external works. Allocations for these new properties are now underway and the first lucky tenants will soon be getting word that they are being offered a new property. Hopefully the whole development will be completed and occupied by the middle of October.
Canmore Street MMR Altyre Street. (Mid Market Rent) Scheme. The Association has now lodged a full Planning Application to build This development is progressing well and it is expected all 43 houses and flats on the vacant site on Altyre Street. The scheme twelve, two bedroom flats will be completed by the target date is a mix of terraced houses and flats, with provision for larger family of mid-February 2020. The Association is setting up a subsidiary homes and wheelchair users being a priority. company called Auchenshuggle Develops to manage these The ground conditions in this area are particularly bad. Old properties on behalf of the Association. underground mine workings and at least two old air shafts to these workings have been identified and further more detailed investigation The 12 flats will be allocated on a first come, first served basis. A works are now underway to confirm just exactly what is under date will be selected in Mid January and the first people through the ground, where the problems are and what the likely cost of the the door on the selected date, who meet the required criteria, required remedial works will be. will be signed up for these new properties. The Grant Application for this project can’t be submitted until all of As noted above there are some conditions that prospective these extra costs have been confirmed. Hopefully, all of the required tenants must comply with to qualify for a Mid Market Rent ground investigation works will be completed over the next few property. The final conditions haven’t been completely agreed yet months. The Association apologises in advance for any disruption but at present the following would be required; these investigation works may cause. There is a chance that Altyre • Prospective tenants must have a family income of more than Street may be closed for short periods to allow work to be carried £18,000, but less than £40,000 per year. Clear proof of this out on the area under the road. income will be must be provided. If everything goes according to plan, we should be on site in the spring of next year with this project. • Housing Benefit or Universal Credit will not be paid to cover the rental charge for Mid Market Rent properties, so Association’s New Office. claimants of these benefits will not be eligible for MMR. We are delighted to say that the Association’s new office has • You can under occupy the property you rent, but the full won a number of architecture and design awards. rental charge will still be made. The building was awarded a prize by the Royal Incorporation • The Association will provide its normal high standard of of Architects in Scotland in their annual awards ceremony, and repairs, maintenance and management services to all of our a few weeks ago the building won a Scottish Design Award. MMR tenants. The Building has also been short listed for the Antony Dolan Prize, the biggest architecture Design prize awarded in Britain. Look out in the Christmas newsletter for notification of the big It’s up against some stiff competition, including the new V and date when reservations for these properties will be taken. A Museum in Dundee, but it would be great for the Association If you have any questions about Mid Market Rent please do not and the area if we scooped the award. hesitate to contact the Association on 1041 763 1317. We’ll let you know how we do!
TXHA AUTUMN 2019 Newsletter.indd 3 11/09/2019 11:53 TOLLCROSSTOLLCROSS HOUSING HOUSING ASSOCIATION ASSOCIATION NEWSLETTER NEWSLETTER • • AWINTERUTUMN 20152019
Boilers: Electrical Before you call for an Engineer If your heating or hot water breaks Faults in down, please try the following steps before you contact the Association for an engineer to call: your Home • Make yourself familiar with the operation and controls of On occasions you may have problems with your the boiler. electrics. This may be due to a fault with the supply • Is the gas coming through? (If you have another gas coming into your home, or a fault with an Association appliance try it). fitting or a fault with one of your own appliances. • If you have a card meter confirm there is credit in the meter and the Meter says ON. Please note that if an electrician attends and the • Is the electricity on? (Check the fuses and make sure the fault is found to be due to your appliance (or a isolation switch next to the boiler is in the “on” position). service provider) you may be charged for the Again if you have a credit meter ensure there is credit in tradesman’s time. the meter. • Is the time clock set to ON? • Is the time clock set to provide heating and hot water? • Is the room thermostat turned up to its highest? • Is the water pressure gauge reading between 1 and 2 bar? • Is the boiler set to winter mode? • Press or turn the reset control on the boiler If your boiler fails to operate after you have carried out these checks, then please contact us on 0141 763 1317 To prevent this charge, please check the following (option 1) before you call: or out of hours on No supply – are the lights off in the street / close? Do your neighbours have power? If not this is likely to 0345 604 4686 be an issue for the utility company. Either phone your own supplier or Scottish Power Emergencies on 0845 272 7999. Sockets or lights not working in your home Annual Gas – check your distribution board to ensure that all switches are at the ON position. If not, switch on. If the power still does not reset, switch off all lights or Safety Visit unplug all of your appliances and again reset the switch. If the switch resets and the power comes back on, switch your lights on one by one and/ or reconnect one Over the 1 April 2018 to 31 March 2019 period the appliance at a time. If the system trips off again, it is likely Association’s gas contractor City Technical have carried out 100% of gas safety inspections within that there is a fault at the last appliance to be connected. our legislative requirement of 365 days. This has Disconnect this appliance, reset the trip switch at the once again been challenging to achieve and we distribution board and do not use the appliance again wish to thank all tenants who provided access on until it has been checked by a qualified electrician. It may the first visit. be that the appliance needs to be replaced. We ask for your continued assistance in the coming If all appliances have been unplugged but the switch year to allow access, to ensure all appliances are will not stay on, switch an alternative appliance on first, tested and are safe. to ensure the first appliance was not at fault. If after doing so the power still does not come on, contact the Where access is not provided, we are required to Association and we will arrange to have the electrical take legal action to gain entry, which all would circuit checked. agree is not the best use of the rental income.
TXHA AUTUMN 2019 Newsletter.indd 4 11/09/2019 11:53 G HEAT G.HEAT)G is HEAT here to help you save money and better glasgow understandglasgow your energy use. G.HEAT can help with whatever home energy energyhome issue energy you may have – from settling issues with your advice team advice team supplier on your behalf, to helping you arrange a realistic payment plan to repay debt.
The free, impartial advice service provides one-to-one support either in the Tollcross Advice Centre or in your own home, with a dedicated advisor who will do whatever they can to resolve your issues.
They can also provide energy saving tips and advice to help you get on top of your energy costs, as well as providing information To find out more contact your G.HEAT on industryTo find initiatives out thatmore you contact may be eligibleyour for.G.HEAT Advisor who will be available to speak Advisor who will be available to speak Do you qualify for the Warm Home Discount? If so you could to you here or in your home. be £140.00to you better here off or this in Winter your home. Call us now on 0800 092 9002 Call us now on 0800 092 9002 The team can also help you understand your meter and how to take and submit your reading and make sure you’re getting the best deal.
“The service I received from G.HEAT has been exceptional, and I recommend it to everyone I meet.” Frances, G.HEAT customer.
The G.HEAT service is available in your area! To book your free in-home visit, call 0800 092 9002, or If you would like an appointment to be seen at the Tollcross Advice & Learning Centre phone them on 0141 764 1234 to arrange an appointment.
CHRISTMAS TREAT FOR KIDS *Are you a Tollcross Housing Association Tenant? *Are you a Tollcross Housing Association Factored Owner? Are you on Benefits or working and have a low income? Do you have children under 16 years old (as at 24/12/19)? If you answered YES to the above then you may be eligible for a ‘Cash for Kids’ Award. For more information and to apply call into the Tollcross Advice & Learning Centre at 84 Braidfauld Street (Monday-Friday between 10am – 12 noon or 2pm – 4pm) Telephone 0141 764 1234 If you have received this Award in previous years, you need to contact us again to complete a new form. DON’T MISS OUT – Please come in and complete a new form. Please bring along proof of Guardianship, such as child’s Birth Certificate, Child Benefit/Child Tax Credit Award Notice *Only available to Tenants and Factored Owners of Tollcross Housing Association APPLICATION CLOSING DATE IS FRIDAY 4 OCTOBER 2019 – NO APPLICATIONS WILL BE ACCEPTED WITHOUT PROOF OF BENEFITS/BIRTH CERTIFICATES
TXHA AUTUMN 2019 Newsletter.indd 5 11/09/2019 11:53 TOLLCROSSTOLLCROSS HOUSING HOUSING ASSOCIATION ASSOCIATION NEWSLETTER NEWSLETTER • • AWINTERUTUMN 20152019
Tollcross Housing Association Celebrating National Volunteers’ Week 2019 5th Annual TLC Volunteer Event This year’s celebration took place on the evening In Glasgow, Volunteer Glasgow help to promote of Friday 7th June in the Fullarton Park Hotel and volunteering and promote opportunities available was an opportunity for the Association to with various charities and organisations. Tens bring together volunteers from our of thousands of people in Glasgow choose communities to thank them for their to do something without remuneration hard work in providing vital services to run sport and the arts, support and activities to local people. other people when they’re vulnerable, provide programmes and activities for The Event was a great success with our children and young people, govern volunteers from various projects charities and community groups, raise and groups enjoying an evening of funds for charity, protect and enhance delicious food, refreshments, good the environment, develop other company and dancing. people’s skills, provide mutual support, Volunteers from vital local projects such health and social care services, and campaign as: Glasgow East End Community Carers; for change. Auchenshuggle Community Council, Shettleston’s If you are interested in volunteering you can Men’s Shed, Glasgow North East Foodbank; Carmyle contact Volunteer Glasgow on 0141 226 3431 Community Centre; Parkhead Community Council; or visit their website at Carmyle Credit Union and Tollcross Community Trust came along to relax and have a fun night. www.volunteerglasgow.org Before the festivities kicked off Clive Douglas, Chief Maybe we will see you at next year’s Volunteer Event! Executive of Tollcross Housing Association gave a huge thank you to the volunteers for their contribution and the difference they make to our communities and added that the Association appreciates their efforts. Volunteers’ Week is about celebrating the huge range of people who give their time in so many ways. From trustees and campaigners to carers and fundraisers, Volunteers’ Week events are to celebrate the fantastic contribution all volunteers make. As well as helping others, volunteering has been shown to improve volunteers’ wellbeing too. It’s human nature to feel good after helping someone out. Volunteering can also help you gain valuable new skills and experiences, and boost your confidence.
TXHA AUTUMN 2019 Newsletter.indd 6 11/09/2019 11:53 Visit by Social Security Scotland Lorraine Harris, Local Delivery Relationship Lead from Social Security Scotland visited Tollcross Advice & Learning Centre on 27th August to provide an information session on the new benefit system for Scotland. Lorraine provided an update on the benefits already in place, benefits that will be available in the near future and changes to existing benefits that will be happening over the coming years.
Staff from the Centre, Housing Management Team, welfare rights volunteers and other partners were in attendance. Everyone who attended the session found it very interesting and informative and we will keep you posted via the newsletter of the changes as they happen.
BENEFITS CURRENTLY AVAILABLE Carer’s Allowance Supplement Best Start Grant - is an extra payment from the Scottish Government to Pregnancy and Baby Payment carers in Scotland who are receiving a full or partial Carer’s is a £600 payment for a first child and £300 for other Allowance payment from the Department of Work and children. There will be an extra £300 if you have a multiple Pensions (DWP). birth. It will help with expenses in pregnancy or having a new It will be paid by Social Security Scotland every six months. child, for example maternity clothes, a pram or additional Each six monthly payment will be £226.20. Carers who live heating. This replaces the Sure Start Maternity Grant. in Scotland and are in receipt of Carer’s Allowance from the DWP on two set dates per year will get this payment. Best Start Grant - Early Learning Payment Carers who will receive this payment will get a letter Is a £250 payment for eligible families on certain benefits or notifying them. Payments will be paid into the same bank or tax credits who have a child between the ages of two and Credit Union account as their Carer’s Allowance is paid into. three years and six months. This is to help with the costs of early learning around the time your child might start nursery. Best Start Foods You can apply from your child’s second birthday and the cut Pregnant women and families with babies and children off for applying for this payment is when your child turns receiving certain benefits are being offered increased access three years and six months. If you apply after this time your to healthy foods. application won’t be eligible. The new Best Start Foods payment replaces the UK Best Start Grant - School Age Payment Government’s Healthy Start paper vouchers with a new It is a £250 payment made around the time a child normally payment card. The card, which works in a similar way to starts Primary 1 to help with the costs of a child starting school. bank cards, can be used to buy a variety of healthy foods For children who would normally start school this August including milk and infant formula, fruit and vegetables, you can apply from 3 June 2019 to 29 February 2020. pulses and eggs. Eligible families on low income benefits will get £17.00 on their card every four weeks during pregnancy and for any children between one and three years old. For babies up to the age of one, the payment increases to £34.00. BENEFITS BEING INTRODUCED LATER THIS YEAR Funeral Expense Assistance Funeral Expense Assistance will replace the current DWP A new benefit providing help for people on low-incomes to Funeral Payment in Scotland and improvements mean meet the costs of a funeral is to be delivered later in 2019. around 40% more people will be eligible to apply. Funeral Expense Assistance will provide financial support directly to those who need it most at the point of bereavement For more information on these benefits please go to www.mygov.scot/ benefits, phone Freephone 0800 182 2222 or you can visit the Tollcross Advice & Learning Centre, 84 Braidfauld Street, G32 8PJ.
TXHA AUTUMN 2019 Newsletter.indd 7 11/09/2019 11:53 TOLLCROSSTOLLCROSS HOUSING HOUSING ASSOCIATION ASSOCIATION NEWSLETTER NEWSLETTER • • AWINTERUTUMN 20152019 Landlord Performance PIN UPDATE Report Welcome to your quarterly update on our Performance Improvement Network (PIN). The members of the PIN understand 2018/19 the importance of the requirement for the Association to meet the outcomes and standards set by the Scottish Government Published September 2019 within the Scottish Social Housing Charter and this underpins the work the PIN members do. Spotlight on PoliciesPIN ACTIVITIES Welcome Pack & Tenant Handbook – PIN members have been busy examining the Association’s Welcome Pack and Handbook and how to improve these documents. PIN members The Association’s services are underpinned by a number of policies across all departmentshave outlined their and preference in terms of layout and design for Management Committee members are responsible for ensuring their timely review.both In theaccordance Welcome Pack and the Handbook. This includes giving consideration to splitting the information into smaller batches with the Policy Review Schedule, proposed changes to (or introduction of new) policieswith are the presented aim of not overloading new tenants with too much to Management Committee. Where deemed appropriate we carry out consultation oninformation these policies at the beginning of their tenancy. Once revised too. This involves meeting with our PIL members and also making the policies availabledocuments on-line viahave our been agreed, they will be presented to the Management Committee. website, for other customers to provide feedback. This is for a specific period of time and is generally In the meantime, in order to provide evidence of what is working and what is not working so well, a feedback form is to be issued to a month. We then provide any feedback to the Management Committee with a viewnew to tenants having signing the up over the next 8 weeks. Similarly, when the revised Welcome Pack and Tenant Handbook are in action, the PIN policy approved and made ready for implementation. members will consider ways in which new tenants will be asked how useful they had been and, after a year, the findings discussed with PIN and any amendments will be agreed. Tour of Stock – PIN Members recently undertook a tour of the Association’s housing stock where Housing Management staff provided an insight to the areas and local issues we experience, such as landscaping, back courts and bin stores. Forward Programme – Looking forward PIN members will be assisting the Association to consider void numbers/allocations and turnover of properties alongside consideration of the Association’s Resident Participation Strategy.
Question Satisfaction Levels
2013 Full Survey 2016 Full Survey 18/19 Current Year CUSTOMER (907 sample) (900 sample) Quarter 1 April to June SATISFACTION 2019 Percentage of tenants 90 96 95 93 The Association has independent surveys undertaken on a satisfied with the overall monthly basis by Research Resource and we monitor the outcome service provided by their of several specific questions. As well as helping us improve our landlord services in a pro-active way, it also enables us to provide an Percentage of tenants 70 82 77 100 accurate reflection of our customers’ views when completing the satisfied with the Annual Return on the Charter to the Scottish Housing Regulator. standard of their home The table below outlines the customer satisfaction results for when moving in previous years and the first quarter of this year, 19/20. (for tenants moving within last 12 months)
Percentage of tenants who 90 96 96 98 have had a repair carried out within the last 12 months satisfied with the repairs & PIN MEMBERSHIP maintenance service PIN members are keen for you to know how much fun they have TOLLCROSS even although they are actually working on helping us improve housing association our performance. The meetings are very informal and generally accompanied with a cuppa and biscuit (or two). The group know how limited good it makes you feel when you’re point of view is listened to. Some of the group have been with us since the beginning and feel they have played a part in making a difference to the Association during that time. Honorary President: Bill Dougan Property Factor Registered No PF000261 So, if you are interested in taking part or just want to find out a bit more about the Performance Improvement Network, please Registered with the Scottish Housing Regulator registration contact the office on 763 1317 or e-mail [email protected]. No. 197 and with the Financial Conduct Authority as a registered society under the Co-operative and Community Benefit Societies Act 2014 – Registration No. 1798RS
Tollcross Housing Association Limited is a Registered Scottish Charity, No SC040876
TXHA AUTUMN 2019 Newsletter.indd 8 11/09/2019 11:53 Landlord Performance Report 2018/19 Published September 2019 Welcome Tollcross Housing Association is pleased to present our Landlord Performance Report on the Charter 2018/19. You will find within this report how Tollcross Housing Association performed during the year and we have also compared ourselves against four of our local peer group Associations. These are Milnbank, Parkhead, Shettleston and West of Scotland. About The Association Tollcross Housing Association Limited was formed in 1974 and owns and manages 2,260 houses and flats in Tollcross, Carmyle and Lilybank/Newbank (at 31st March 2019). We also act as factor to 584 residential and commercial property owners.
The Association is managed by a voluntary Management Committee including local residents and others with specific skills helping us ensure the Committee are able to demonstrate their continued effectiveness. Our services are provided by over 40 staff members within the following departments: -
• Corporate Services • Finance (including factoring)
• Housing Management • Maintenance Membership If you would like to have your say in how the Association is run you have the option to join the Association, which gives you privileges not open to non-members, such as access to our Annual General Meetings and authority to approve key documents like our Annual Accounts. In addition, you can stand for election to join the Management Committee who oversee and direct the Association’s activities. We provide all necessary training, with the existing members of the Committee always willing to help guide you through those first few meetings. If you are interested in finding out more, then please contact a member of staff. Customer Feedback Based on the feedback we received about last year’s Report, it looks like the PIN members’ efforts continue to be worthwhile. Of the 52 people who responded to our feedback questionnaire, 85% said they thought we were giving the right information and 87% said they liked the layout. We are listening to your feedback and you have indicated you still like the current format. Although we will continue to provide the report on its own, you continue to indicate you are more likely to remember seeing it within our newsletter. We will therefore, continue to include the report details within our Autumn newsletter each year. As we are committed to improving digital access, we shall also continue to make the Report available on our website, www.tollcross-ha.org.uk. Please let us know your views. Other Formats On request, the Association will provide translations of all our documents, policies and procedures in various languages and other formats such as computer disc, tape, large print, Braille etc. and these TOLLCROSS can be obtained by contacting a member of staff. housing association limited
Honorary President: Bill Dougan 868 Tollcross Road, Glasgow G32 8PF
Property Factor Registered No PF000261
Registered with the Scottish Housing Regulator registration Tel 0141 763 1317 No. 197 and with the Financial Conduct Authority as a registered society under the Co-operative and Community Benefit Societies Act 2014 – Email [email protected] www.tollcross-ha.org.uk Registration No. 1798RS
Tollcross Housing Association Limited is a Registered Scottish Charity, No SC040876 FOR OUT OF HOURS EMERGENCIES CALL 0141 763 1317 or 0345 6044 686 9
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We commission an independent survey of our customer’s views at least every 3 years and the results contained within this report are a combination of the outcome from our 2016 survey and information gathered and analysed during the year. We make efforts to address feedback given and we trust this will be reflected in the forthcoming results of the 2019 survey. We present the findings from our surveys in our quarterly newsletter and the members of our Performance Improvement Network continue to assist us in our commitment to continual improvement. Customer/Landlord Relationship ➢ 95.7% of tenants interviewed were satisfied with the ➢ 95.89% of tenants were satisfied with the management overall service we provide, compared to the local peer group of the neighbourhood they live in, compared to the local peer average of who achieved 91.2%. group average of 88.7%. ➢ 98.9% of tenants were satisfied with the opportunities given to them to participate in the landlord’s decision making ➢ 81.63% of factored owners were satisfied with the processes, compared to the local peer group average of 89.6%. factoring service they received, compared to the local peer group average of 75.6%. ➢ 76.84% of tenants were satisfied with the standard of their home when movingTollcross in, compared West of Scotland to the local Shettleston peer group Parkhead Milnbank Local Peer Group Avg Tollcross West of Scotland Shettleston Parkhead Milnbank Local Peer Group Avg average of 91.7%. 95.7 92.51 90.33 89.4 97.2 92.4 95.7 92.51 90.33 89.4 97.2 92.4 Tenant Satisfaction with Overall Service by Landlord (Indicator 1) Tenant SaUsfacUon with Overall Service by Landlord (Indicator 1)Tenant Satisfaction with Overall Service by Landlord (Indicator 1)
100 96.1 100 95.7 91.4 91.2 100 95 90.3 86.9 97.2 87.5 90 95 95.7 92.51 97.2 90 95.7 92.51 92.4 85 90.33 89.4 92.4 80 85 90.33 89.4 75 75 80 Tollcross75 West of Scotland Shettleston Parkhead Milnbank Local Peer Group Avg Tollcross70 West of Scotland Shettleston Parkhead Milnbank Local Peer Group Avg 95.765 70 92.51 90.33 89.4 97.2 92.4 62.5Tenant SaUsfacUon with Overall Service by Landlord (Indicator 1)95.7 92.51 90.33 89.4 97.2 92.4 60 65 Tenant Satisfaction with Overall Service by Landlord (Indicator 1)55 60 100Tenant Satisfaction with Overall Service by Landlord (Indicator 1) 50 95.750 55 96.1 50 91.4 Tollcross Tollcross West of Scotland West of SheHlestonShettleston 90.3 Parkhead Parkhead Milnbank Milnbank Local Peer Local Peer Group Avg91.2 Tollcross West of Shettleston Parkhead 86.9 Milnbank Local Peer 87.5 Scotland Group Avg 100 Scotland Group Avg 100 95 97.2 90 95 95.7 92.51 97.2 75 92.4 90 95.7 92.51 Housing QualityTollcross85 West of Scotland & Maintenance Shettleston90.33 Parkhead Milnbank89.4 Local Peer Group Avg92.4 Tollcross West of Scotland Shettleston90.33 Parkhead Milnbank89.4 Local Peer Group Avg 80.780 85 94.01 92.3 99.03 90.59 94.0 ➢ The Association’s62.5 pr80.7operties75 80 are 94.01 currently 92.3measured 99.03 to the 90.59 local peer group94.0 average of 2.3hours. 75 against the Scottish HousingStock Meeting Scottish Housing Quality Standards (SHQS ‐ Indicator 7) 70 Quality Standard (SHQS). 81.2% ➢ We carried out 4980 non emergency repairs. We took of our properties meet Stock Meeting Scottish Housing Quality Standards (SHQS ‐ Indicator 7)this standard,65 70 compared to the local 50 60 65 an average of 2.3 days to complete these repairs, compared to peer group average of 94.5%.Tollcross55 60 West of Scotland SheHleston theParkhead local peer groupMilnbank averageLocal Peer Group Avg of 5.1 days. 55 We will seek an exemptionStock MeeUng ScoVsh Housing Quality Standards (SHQS - Indicator 7) from100 50 SHR for a further 18.2% of ➢ 95.8% of reactive repairs carried out in the last year 100 50 Tollcross West of Shettleston Parkhead 99.03 Milnbank Local Peer our stock, as although we have95 carried out extensive major 99.03 95 Tollcross Scotland West of Shettleston wereParkhead completedMilnbank rightGroup Avg Local Peer first94.0 time, compared to the local peer 90 94.01 99.1 works in many of these100 tenemental90 properties,Scotland they will always92.3 group average 90.59 of 94%.Group Avg 94.0 85 95.7 94.01 92.3 94.4 fail to meet the standard,95 due to the restricted size and layout92.3 90.59 80 85 ➢ 100% of properties90.5 had a gas safety check and record of the kitchens. 90 75 80 80.7 Tollcross West of Scotland80.7 Shettleston Parkheadcompleted Milnbank by Local Peer Group Avg the anniversary date, and the local peer groups 85 81.270 75 We carried out 1064Tollcross80.7 emergency West of Scotland 94.01 repairs Shettlestonthis92.3 year and Parkhead 99.03 Milnbank 90.59 Local Peer Group Avg94.0 ➢ 80 70 all achieved 100%. we took an average of 2.1 80.7hours65 to complete 94.01 them, 92.3compared 99.03 90.59 94.0 75 60 65 Stock Meeting Scottish Housing Quality Standards (SHQS ‐ Indicator 7)60 70Stock Meeting Scottish Housing Quality Standards (SHQS ‐ Indicat55 or 7) 65Stock MeeUng ScoVsh Housing Quality Standards (SHQS - Indicator 7)50 55 50 60 Tollcross West of Shettleston Parkhead Milnbank Local Peer Tollcross West of Shettleston Parkhead Milnbank Local Peer 55 Scotland 99.1 Group Avg 100 100 Scotland Group Avg 50 100 95.7 99.03 94.4 95 95 92.3 99.03 Tollcross90 95 West of Scotland SheHleston Parkhead Milnbank90.5 94.0 Local Peer Group Avg 90 94.01 92.3 94.0 85 90 94.01 90.59 85 92.3 90.59 81.280 85 80 75 80 80.7 80.7 75 70 75 70 65 70 65 60 65 60 55 60 55 50 55 50 50 Tollcross West of Shettleston Parkhead Milnbank Local Peer Tollcross Tollcross West of ScotlandScotland West of SheHlestonShettleston Parkhead Parkhead Milnbank MilnbankGroup Avg Local Peer Local Peer Group Avg Scotland Group Avg
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