San Jose Air Traffic Control Tower
TABLE OF CONTENTS
Welcome Letter 3 San Jose Tower Today 4 San Jose Tower Leadership Team 5 Our Expectations of All Employees 6 Training Program Outline 7 Policies 8 Local Area Information 10 Sporting and Special Events 11 Restaurants of Note 12 Accommodations 13 Online Resources 14 San Jose Tower and Airport Area Map 16 San Jose Tower Contact Information 19
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Welcome Letter
Dear New Employee,
Welcome to San Jose Tower! Here you will have an opportunity to work with an outstanding team of professionals that help make us a great place to work and develop your skills. Your knowledge, abilities and positive attitude made you a highly regarded addition to our team, and I am certain that you will make a positive impact on our future.
All of us want to make your tenure at this facility as enjoyable and rewarding as possible. Please feel free to ask any questions and express your thoughts and ideas to the staff and senior leadership. Our aim is to create an informal atmosphere and involve everyone in the process of making our facility an exceptional place to work.
I look forward to working with you, and would like to welcome you again to our team!
Sincerely,
Tonya Patterson San Jose Air Traffic Manager
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San Jose Tower Today
Norman Y. Mineta San Jose International Airport, first opened in 1965, serves more than 9.7 million people a year. The tower cab was recently remodeled to handle an increase in air traffic. Construction is nearly complete on an upgraded Terminal A and a brand new Terminal B, slated to be opened in June 2010. With plans to construct a new taxiway, San Jose Airport is continually expanding to serve the greater South Bay community.
San Jose International Airport is a self-supporting enterprise owned and operated by the city of San Jose. Since 2006, San Jose has celebrated the extension of runways 30L/12R and 30R/12L to 11,000 feet. Southwest Airlines is the largest user of San Jose Airport with non-stop service to twelve destinations.
The airport operates between 0600 and 0000 to minimize nighttime noise and improve the quality of life in nearby communities. Though only operating 18 hours a day, the airport still manages an average of 256 commercial and 141 general aviation departures and landings a day.
Recently, the Digital Audio Legal Recorder system (DALR) took over to handle all air traffic recordings for the facility. This new system streamlines the radio transmissions of the tower cab into one workstation and provides a user-friendly interface to find, listen, and record specific transmissions. The new technology decreases the amount of time CICs spend searching the tapes to find audio of a specific time frame.
San Jose’s new state-of-the-art Terminal B is a 380,000 square feet energy-efficient structure with a curved translucent roof designed to capture the natural sunlight and absorb sound. All 10 gates will serve Southwest Airlines upon opening. In addition to a new terminal, plans for a new parallel taxiway between runways 29/11 and 30L/12R are in its early stages. This taxiway will be designed to accommodate group 4 aircraft taxiing to the planned FBO and GA area in the northwest area of the airport. With a number of construction projects planned, Norman Y. Mineta San Jose International Airport will handle the increase in flights serving the growing population of the South Bay.
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San Jose Tower Leadership Team
Tonya Patterson, Air Traffic Manager, San Jose Tower
Tonya Patterson is the Air Traffic Manager of San Jose, California Air Traffic Control Tower. Her career as an air traffic controller began in 1985 where she served 8 exciting years in the U.S. Navy; duty stations included Cubi Point Republic of the Philippines, NAS Miramar and NAS Alameda in California. While waiting to join the FAA team, she worked as a controller and Air Traffic Manager at 2 towers for Barton ATC which later transitioned to SERCO. She stayed self-motivated and eager to learn what it meant to lead and bring positive changes to a very diverse group of controllers.
The beginning of her FAA career was at Palo Alto Tower, also in the Golden Gate SFO District, where she learned the ropes as a CPC and soon became a supervisor. She spent 6 years as a Frontline Manager at San Jose International Airport and returned to Palo Alto as an Air Traffic Manager. After a year, she moved back to San Jose Tower as Air Traffic Manager, where developing our youngest and talented new controllers has become an exciting new challenge. They are the future of the FAA and we are off to a good start.
Mrs. Patterson’s husband serves in the U.S. Air Force Reserves flying the C-5 at Travis Air Force Base. He also flies corporate jets out of San Jose International Airport, but mostly enjoys flying much smaller RV airplanes with their 8 year old son. The couple met in the Navy over 15 years ago where he flew P3s out of Moffett Field in California, he later went on to fly for both TWA and American Airlines. Their leisure time is spent with their 2 children in Scotts Valley, California where school, gardening and landscaping a large piece of property keep them busy.
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Our Expectations of All Employees
San Jose Tower leadership team expects all employees to :
• Come to work, be on time • Be prepared – mentally and physically • Understand leave policy and manage your leave appropriately • Be cooperative and professional • Treat people with respect and dignity • Take initiative • Be accountable • Lead by example – be a good role model • Do not tolerate or engage in any form of harassment or discrimination • Actively participate in training • Know your airspace and systems, know your equipment • Use prescribed phraseology/correct facility and equipment names • Follow rules and procedures • Be open to feedback – provide honest information • Be an effective team member
Supervisors will discuss all of this information with new employees.
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Training Program Outline
Upon arrival to San Jose Tower, the new employee will follow a training program designed to set him/her on the quickest, most efficient path to becoming a controller.
The trainee is classified as a “developmental” and will spend time in a classroom and on position to learn, this is referred to on-the-job training or OJT. First, classroom sessions are taken to familiarize themselves with local directives and facility information. The developmental will be assigned two OJT instructors and will learn the Flight Data/Clearance Delivery (FD/CD) position.
After certification on FD/CD position, the Ground Control position certification follows, then Local Control and Local Assist positions. With certification of the Local Control position, the developmental becomes a Certified Professional Controller (CPC) and is able to pursue certification in the Controller in Charge (CIC) position. The path to controller may seem easy on paper, but countless hours of training and practice are required in order to meet the high standards of the FAA. Those who pass training join some of the finest controllers in the world, especially here at San Jose Tower.
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Policies
Reporting for Duty Use Web scheduler to sign in and out, schedule leave, etc. Developmentals/CPCs in training should contact ATM or supervisor if late or ill
Hours of Duty 8.5-hr shifts for administrative staff, 8-hr swing shifts for controllers
Parking Secure parking lot with gate access code
Directions From 101 South (San Francisco) Take De la Cruz Blvd Exit toward Santa Clara Turn Left on Martin Ave Continue to end of Martin Ave (before the road turns into Brokaw Rd) Destination on left
From 101 North (Salinas) Take I-880 South exit towards Los Gatos/Santa Cruz Take Coleman Ave exit Turn right (North) onto Coleman Ave Turn right on Brokaw Ave Road will turn left into Martin Ave. Destination on right
From 880 South (Oakland) See 101 North (Salinas) directions
Security Employees must wear personnel ID badges at all times
Building Access Press ‘Airport Lobby’ button at the gate to request access to parking. Press the call button at the door to request access into building.
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FAA ID Cards As a new employee, the administrative officer will assist you in obtaining an official government ID.
Guests and Visitors ATM must be notified prior to bringing guests and visitors on the scheduled tour date
Cell Phones Cell phones are not allowed in the cab at any time.
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Local Area Information
Santa Clara Profile
Santa Clara is located in the heart of Silicon Valley. Named after Mission Santa Clara de Asis, it is home to many of the leading technology companies including Intel, Applied Materials, Sun Microsystems, and nVidia. It’s smaller population and convenient location adjacent to San Jose makes this city a great place to live. Norman Y. Mineta San Jose International Airport serves the community with air carrier and air cargo services.
Attractions In and Around Santa Clara
Santa Clara is home to Paramount’s Great America, the only theme park in California to offer a complete water park inside – free with park admission. Open early spring through late fall, this 100-acre park features rides for all ages including Drop Tower and Nickelodeon Central. Great America’s Dr op Tower
Mission Santa Clara de Asis is the eighth of 21 missions built in California, founded in 1777 by the Spanish Franciscans. Located on the campus of Santa Clara University, the Mission hosts mass and weddings and is open to the public everyday.
The Intel Museum showcases what Silicon Valley is all about. The educational exhibits are designed to let visitors explore the manufacturing process of Intel’s technology. Located within Intel’s headquarters, this museum provides a unique experience to both children and adults.
NASA Ames Exploration Center, located 10 miles away from Santa Clara, allows visitors to experience NASA technology and missions first hand. In addition to exciting exhibits, the facility houses the largest Immersive Theater on the West Coast and shows views of objects in space on its 40 foot widescreen. The Exploration Center, complete with a tax-free gift shop, is open to the public free of charge.
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Cool off during hot days at Raging Waters water park, located just twenty minutes away from Santa Clara. Open May through September; it is a great destination for families and friends. The water park has 12 attractions, including a 350,000 gallon wave pool. Whether you’re looking to tan by the pool or seeking a thrilling high- speed water slide, Raging Waters is the place to be.
Sporting and Special Events
San Jose boasts professional teams in most major sports, including, soccer, hockey, lacrosse, and arena football. HP Pavilion, in nearby San Jose, is readily accessible by public transportation and hosts many major events throughout the year.
From sporting events to special events, Santa Clara hosts events of all kinds. A Farmers Market is open every Saturday year-round. In May, top swimmers line up for the Santa Clara International Swim Meet. During the summer months, free outdoor concerts are held at the Central Park Pavilion. In the fall, the annual Santa Clara Art & Wine Festival is held. To end the year, Santa Clara Ballet Company’s annual production of the Nutcracker shows at the Convention Center.
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Restaurants of Note
Lettuce – 1345 Coleman Ave, 408-844-9400 www.lettucesandwichshop.com Lettuce Sandwich Shop offers a unique menu of finely-crafted sandwiches made with the best meats, vegetables, and bread.
Piatti Ristorante Bar – 3901 Rivermark Plaza, 408-330-9212 www.piatti.com With their open kitchens and stone pizza hearths, Piatti reflects the warm charm and welcoming atmosphere of a traditional Italian trattoria. Piatti is a gathering place where friends, family and neighbors eat, drink and socialize while enjoying the sense of community found in Italy’s most popular trattorias.
Pizz’a Chicago – 1576 Halford Ave, 408-244-2246 pizzachicagoonline.com The best deep dish pizza in the South Bay! Our goal is to serve the highest quality gourmet deep dish pizza at a reasonable price, in a fun and interesting atmosphere.
Viva Taqueria – 444 N. Winchester Ave, 408-615-1126 Viva Taqueria is a popular restaurant that serves authentic Mexican dishes at an affordable price. Come stop by for lunch or dinner!
Gombei Japanese Restaurant and Sushi Bar – 3533 Homestead Rd, 408-260-0880 Serving fresh sashimi (raw fish) and authentic Japanese dishes, this restaurant delivers the taste and service of Japan without you ever leaving.
Chef Dane’s – 1725 De La Cruz Blvd., Suite 1, 408-538-1380 www.chefdanessantaclara.com Chef Dane's allows you to serve delicious gourmet meals in the comfort of your own home. Your meals are made with fresh ingredients, natural hormone-free chicken, and choice USDA meats. Available for pickup or home delivery.
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Accommodations
Holiday Inn Express Hotel & Suites 1700 El Camino Real 877-863-4780
Embassy Suites 2885 Lakeside Drive 408-496-6400
Hotel Sierra 3915 Rivermark Plaza 408-486-0800
Marriott Hotel 2700 Mission College Blvd 408-988-1500
Hilton Hotel 4949 Great America Parkway 408-330-0001
Days Inn 859 El Camino Real 408-244-2840
Best Western 4341 El Camino Real 408-244-3366
Quality Inn 2930 El Camino Real 408-241-3010
Candlewood Extended Stay Hotel 481 El Camino Real 888-299-2208
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Online Resources
Local Area Resources www.santaclara.org 800-272-6822 santaclaraca.gov 408-615-2200 www.sanjoseca.gov 408-535-3500
Community Volunteering www.vcsv.us 408-247-1126
Chamber of Commerce www.santaclarachamber.org 408-244-8244
Housing and Relocating Assistance www.hacsc.org 408-275-8770, 408-993-3041 www.housingscc.org
Local News www.mercurynews.com www.santa-clara.com/news
Santa Clara County Schools www.santaclarausd.org 408-423-2000
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Local Sports Teams
Collegiate: Santa Clara Broncos www.santaclarabroncos.com
Hockey: San Jose Sharks sharks.nhl.com
Lacrosse: San Jose Stealth www.sjstealth.com
Soccer: San Jose Earthquakes sjearthquakes.com
Sports Leagues
Adult Softball/Basketball League: santaclaraca.gov/park_recreation/pr_adult_league.html 408-615-3160
Golf & Tennis Club: santaclaraca.gov/park_recreation/pr_golf_tennis.html 408-980-9515
Santa Clara Swim Club: www.santaclaraswimclub.org 408-246-5050
Youth Basketball League (San Jose): www.sjninja.org
Little League: www.scwestside.com or www.schll.org 408-249-1289
Youth Soccer League: www.scyouthsoccer.org
Soccer League: www.santaclarasporting.com 408-844-8570
Volleyball League: www.ivlinc.com 650-365-2666
City Beach Volleyball Club (Youth): www.citybeachvb.com 408-654-9330
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San Jose Tower and Airport Area Map
The location of San Jose Air Traffic Control Tower is pointed out by a callout box.
San Jose ATCT
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Photos of the Airport
Below are photos of Norman Y. Mineta San Jose International Airport.
1: Nor man Y. Mineta San Jose Airport Aerial Map
2: San Jose Airport Newly Renovated Terminal B Sherman Takata Photography
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San Jose Tower Contact Information
Location
275 Martin Ave, Santa Clara, CA 95050
Phone Numbers
Administrative Office (408) 982-0750 or (408) 291-4266
Tower (408) 277-5388
Fax (408) 297-2630
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