News Digest the Premier Organization for Municipal Clerks Since 1947

January 2021

News Digest The Premier Organization for Municipal Clerks Since 1947

International Institute Municipal Clers

1947-2021

Embrace the Rapids: Maneuvering in a Changing World GrandMay 9Rapids, - 13, MI2021 • May 9-13, 2021

A Look Back at the Early Years of IIMC in Each Issue ofOctober the 2020 2021 IIMC News Digest News Digest Table of Contents IIMC Staff

President’s Message...... 4 ADMINISTRATION Executive Director Chris Shalby Alabama Clerk of The Year...... 5 [email protected] Clerks Network To Create Global Connections...... 6 Finance Specialist Janet Pantaleon [email protected] You’re Leading And Leaving a Legacy...... 8 Administrative Coordinator Maria E. Miranda Cybersecurity 101: What Clerks Need to Know Now...... 10 [email protected] Localism Finds A Champion In A Time Of Global Pandemic...... 12 COMMUNICATIONS Communications Coordinator Karen Lee ADSO Celebrates The Best In Local Democracy...... 14 [email protected] Serenity Found In Pandemic...... 16 EDUCATION Director of Certification & Conference Spread - Grand Rapids...... 18 Conference Program Ashley DiBlasi The Constitution of The National Institute ...... 20 [email protected] of City and Town Clerks Education Associate Kellie Siggson [email protected] 2021 Quill Award...... 22 MEMBERSHIP Getting Involved In Your Organization By ...... 24 Director of Member Services Janis Daudt Volunteering On An IIMC Committee [email protected] IIMC Celebrates...... 26 Member Services Representative Tammy Storrie [email protected] Pega - An Award For The Unsung...... 27 Education/Membership Assistant Iris Hill Calendar...... 30 [email protected] COMPUTERIZED BUSINESS SOLUTIONS Doug Griffith...... [email protected]

Embrace the Rapids: Maneuvering in a Changing World Grand Rapids, MI May 9-13, 2021

Published 11 times each year the IIMC is affiliated with 49 U.S., & Nine Canadian Associations. News Digest is a publication of National affiliations: News Digest™ The International Institute of Municipal Clerks 8331 Utica Avenue, Suite 200 • ATAM (Portugal) • SLCC (England) Rancho Cucamonga, CA 91730 • IAM (Israel) • VVG (The Netherlands) Professionalism In Local • UDITE (Europe) • SOLAR (Scotland) Government Through Education Chris Shalby, Publisher [email protected] • IMASA (South Africa) • ADSO (England) • NAMCB (Bulgaria) Volume LXXV No. 1 ISSN: 0145-2290 Telephone: 909/944-4162 • (800/251-1639) FAX: (909/944-8545) January 2021 E-mail: [email protected] www.iimc.com Copyright by the International Institute Founded in 1947, IIMC has 75 years of experience improving the of Municipal Clerks. All rights reserved. professionalism of Municipal Clerks. IIMC has more than 15,000 members representing towns, small municipalities and large urban jurisdictions of more than several million people. 2 IIMC News Digest January 2021 Board of Directors

PRESIDENT PRESIDENT ELECT VICE PRESIDENT IMMEDIATE PAST PRESIDENT Mary Johnston, MMC Sheri Pierce, MMC Pamela Smith, MMC Lana R. McPherson, MMC Westerville, OH Valdez, AK Lee County, FL De Soto, KS [email protected] [email protected] [email protected] [email protected]

DIRECTORS – 2021 Expiration DIRECTORS – 2022 Expiration DIRECTORS – 2023 Expiration Sandra Pinsonault, MMC – I, East Dorset, VT Ann Quirk, MMC – I, Barnstable, MA Diane Pflugfelder, MMC – II, [email protected] [email protected] Township of Liberty, NJ Sonja Tolbert, CMC – III, Albany, GA Teresa Hudson, MMC,– II, Milford, DE [email protected] [email protected] [email protected] Phyllis McGraw, MMC – IV, Leticia M. Vacek, MMC – IV, Trophy Club, TX Camilla Pitman, MMC,– III, Bossier City, LA [email protected] [email protected] Greenville, SC [email protected] Leon Wright, MMC – V, Van Buren, MI P. Kay Cmelik, MMC – VI, Des Moines, IA Janice Bates, MMC – V, [email protected] Tipp City, OH [email protected] [email protected] Marie A. Moe, MMC – VI, Portage, WI Janet E. Gray, MMC – VII, Rantoul, IL Lisa Garcia, MMC – VIII, [email protected] Florence, AZ [email protected] [email protected] Helen Ingold, MMC – VII, Crestwood, MO Stephen Huycke – X, Scott Passey, MMC – IX, [email protected] Richmond Hill, Canada Edmonds, WA [email protected] Dawn G. Abrahamson, MMC – IX, Vallejo, CA [email protected] [email protected] Angila Bains, CMC – X, Sarah Jeffries – XI, Hans Rijs, MMC – XI, Bodegraven-Reeuwijk, Saanich, BC, Canada Maiden Bradley with Yarnfield Parish The Netherlands [email protected] [email protected] [email protected]

The IIMC Mission Statement: The International Institute of Municipal Clerks (IIMC) is a professional, non-profit association that promotes continuing education and certification through university and college based institutes and provides networking solutions, services and benefits to its members worldwide.

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January 2021 IIMC News Digest 3 International Institute International Institute Municipal Clers Municipal Clers President’s Message 12021 Mary Johnston, MMC 1947-2021 IIMC President, 2020-2021

To handle yourself, use your head; to handle others, use your heart. Eleanor Roosevelt

appy New Year! And a big welcome to 2021! Let us learn more about IIMC, meet IIMC members and help IIMC hope that this year is not a repeat of the one we continue its work that benefits all members. Applications Hjust finished. I am looking forward to an outstand- may be found here:www.iimc.com/149/Committees. ing year for IIMC and our members. We have many things to IIMC Foundation’s IIMC Planned Giving Legacy Program accomplish in the coming year. provides IIMC retirees and members the opportunity to Registrations are continuing for the 2021 IIMC Annual continue the support of education programs. This can Conference that will be held in Grand Rapids, Michigan be done by completing an “IIMC Foundation Unrestricted from May 9 to May 13 in the beautiful Amway Hotel. You still Endowment Fund Gift Notification” that will make a provi- have time to register for the Early Bird registration; however, sion in your will or other planned gift to support education after March 15 the early bird option will expire. I strongly programs. Please visit iimcfoundation.com for more infor- recommend that you make your hotel reservation as soon as mation on this important program. possible as lodging tends to fill up fast. More information can IIMC Annual Conference Grants allows two IIMC members be found in the Preliminary Conference Program that was from each region to attend the Annual Conference each May. mailed or on IIMC’s website. This conference returns to a This grant will cover the cost of registration to the confer- 5-day education opportunity with more sessions, network- ence. The application period is now open and the deadline ing and fellowship. Remember, IIMC is celebrating 75 years submit your application is February 12, 2021. The recipients of providing excellent learning and leadership growth for will be selected in March. all members since 1947. You do not want to miss the huge celebration! IIMC Scholarships for CMC/MMC’s are also available for those members working on their certification. Recipients I attended the virtual Zoom meetings with Region III and will receive up to a $400 scholarship reimbursement after Region IV members last month. Many members from these completion of the program. The application period for these Regions attended the sessions that were led by Region scholarship opportunities is open and the deadline to apply III Directors Camilla Pittman/Sonja Tolbert and Region IV is March 1, 2021. Recipients for these scholarships will be Directors Leticia Vacek/Phyllis McGraw. The Region Direc- announced in April and will fund programs taking place tors gave updates on the Mid-Year Board meeting that was between June 1, 2021 and May 31, 2022. Please visit IIMC’s held in person and virtually in Grand Rapids, MI, committee website for the application form for the conference grant applications and the Annual Conference and scholarship and scholarships here: https://www.iimc.com/140/Scholar- opportunities. Great job Region Directors for communicating ship-Grant-Information.at iimc.com IIMC news to our members! I am excited for this New Year! I expect big and exciting IIMC committee applications are due into headquarters by things for IIMC and for our members! Stay healthy and safe! Friday, January 15, 2021. I hope you consider serving on We will be celebrating IIMC’s 75th Anniversary this May. one of our many committees. This is an excellent way to

4 IIMC News Digest January 2021 International Institute Municipal Clers Region/Provincial/NationalNEWS 12021 Alabama Clerk of The Year

he Alabama Association of Municipal Clerks and Administrators (AAMCA) recently awarded its “Clerk of the Year” designation to Marie Turner, Pinson City Clerk. Clerks Tare nominated for this award by their peers and are evaluated in five major categories, including years of service, additional duties performed and accomplishments, contributions to the community and service to the state and international clerk associations. Turner has served as City Clerk for 14½ years. In addition to her customary duties as Clerk, she serves on the Finance Committee, Planning and Zoning Commission, Board of Zoning Adjustments. She also performs human resource duties. Turner has been active in her state association and IIMC. She served as Treasurer, Secretary, President-Elect and President of the AAMCA, as well as committees and district leadership positions. She was host Clerk for the IIMC Region III Meeting, held in Birmingham in 2017. Marie has also been dedicated to church and civic activities. Her community work includes PTA, Boy Scouts, the annual Christmas parade, the Alabama Butterbean Festival and fund-raising drive for Multiple Sclerosis.

One word of encouragement can be enough to spark someone’s motivation to continue with a difficult challenge. -Roy T. Bennett

January 2021 IIMC News Digest 5 International Institute Municipal Clers

12021 Clerks Network To Create Global Connections

n Fall 2020, Tom van der Hoven, IIMC International In December, Tom followed up with another round of group Development Consultant, organized and conducted an discussion with a second large group that continued discus- Iinaugural series of international roundtables on Zoom. sions in their own small groups to delve into some key To ensure balance in participants, seats were reserved for issues. One such issue that emerged focused on the ADSO (UK), Exello (Belgium), IMASA (South Africa), VvG challenges in hosting hybrid meetings. (Netherlands), SLCC (UK), SOLAR (Scotland), Regions I to IX Participants shared that they found value in efforts to meet (US), Region X (Canada), Udite (Europe). and in the roundtable format itself. Tom van der Hoven and Chris Shalby, IIMC Executive Tom plans to continue international roundtables in 2021. Director, facilitated the first international roundtable on If you are interested in participating in future international October 29, “The Challenges Of Remote Working.” Conver- roundtables, please contact Tom van der Hoven at sations developed organically and the participants identi- [email protected]. fied three key issues to focus on in smaller breakout groups: social isolation, managing staff remotely and the social isolation of elected members. Amway Grand Plaza Grand Rapids, MI

6 IIMC News Digest January 2021 Connecting Communities to Innovative Code Solutions

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January 2021 IIMC News Digest 7 International Institute Municipal Clers

12021 You’re Leading And Leaving A Legacy; Act Accordingly By Dr. Tim Rahschulte

our actions and reactions have influence. Whether by the nonverbal signals I send. As leaders, we need to be you’re intentional about how you show up or not, self-aware. We need to realize that we’re on stage all the Yyour presence will define you. You’re either building time and people are watching and taking cues from not only up or tearing down your personal brand, team culture, and the verbal, but also the nonverbal messages we send. We’re those around you with every action every day. That might always being judged and always influencing those around be hard to think about—every action, every day? Yes, every us.” action, every day! Although the last article in this series Think about your role in your organization, in your family, talked about this, it’s important enough to reiterate it here. and in your community. Think about the activities and expe- David Whyte is a poet, speaker, and the author of The Heart riences you face every day. Some, no doubt, are joyous. Aroused: Poetry and the Preservation of the Soul in Corpo- Others may challenge your beliefs. It’s for this reason that rate America. He found that “every action taken, from the Marc Varner, the chief information security officer at YUM! moment we switch off the alarm clock in the morning to the Brands, told me, “Bad days will come that will put you under way we write a line of poetry or design a product, has the pressure and you may not act the way you would want to potential to change the world, leave it cold with indifference, act. It’s because those days will come that you need to know or perhaps more commonly, nudge it infinitesimally in the who you are, what you stand for, and what you want to direction of good or evil.” Similarly, Jody Davids, a senior vice be known for.” Your actions in these situations will be your president at PepsiCo and author of A Tale of Two Heroes, legacy. said that you must “know that you will have a legacy. Act We all face moments when the makeup of our legacy is accordingly.” threatened to be lost and when “positive” leadership seems Everything we do is creating influence and our legacy. Our out of reach, yet it’s times like these that require us to action or inaction, our speech or silence, our engagement or demonstrate our positivity, hope, and leadership. It’s during disengagement—everything we do, intentionally or uninten- times like these that we need to leverage care, consider- tionally, is being observed by others and will determine our ation, and patience. It’s during times like these that we need legacy. Act accordingly indeed! to know who we are, the brand we aim to display, what we Now the fact that everything you do creates influence can stand for, and the legacy we want to leave. It’s times like lead to paranoia. That’s certainly not the intent of pointing these that make us need to know what we’ll do with the out this fact. It’s simply meant to provide an awareness of world as we find it. It’s times like these that you must know how you choose to show up. Any action without this aware- the answer to the question, what shows up when I do? ness may very well result in influencing others in a way This question is about presence and intentionality. The best that’s not aligned with the kind of leader we want to be. leaders never forget that whether you’re intentional or not, Tom Murphy, the chief information officer at the University your presence shows up. So be more than simply prepared of Pennsylvania, shared a lesson with me about how he for bad days and challenging circumstances. Be intentional! learned about his actions getting in the way of his message. Be intentional about who you are and what you do. Be inten- He had just given a motivational talk to his staff. He left them tional about your attitude, thoughts, actions and reactions, energized and inspired about organizational changes on the mental readiness, emotional balance, and physical presence. horizon. As he left a meeting later that day, he walked across Be intentional about it all. Your legacy is depending upon it the sky-bridge spanning two buildings of the company. and will be defined by it. It was there that someone else noticed him portraying a negative demeanor. His head was down, his shoulders were Editor’s Note: Dr. Rahschulte is the CEO of the Professional slouched, and his gaze was a distant stare. He said, “I had Development Academy and chief architect of the NACo High no idea I was conveying that message until it was pointed Performance Leadership program (www.naco.org/skills). He out to me. That was certainly not my intention, but I learned is the co-author of My Best Advice: Proven Rules For Effec- quickly that I can completely undo everything I just said tive Leadership. This is one in a series of articles from Dr. Rahschulte on Leadership.

8 IIMC News Digest January 2021 Bring back JOY in work & life!

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January 2021 IIMC News Digest 9 International Institute Municipal Clers

12021 Cybersecurity 101: What Clerks Need to Know Now

unicipal Clerks are a direct conduit between • Spyware – In this type of attack, your computer activ- government and citizen. They are on the front ity is spied on, and as you access data, websites, and Mlines of building and maintaining vital communi- accounts, you are tracked across those actions. The cation channels while conducting the flow of information subsequent compiled information becomes vulnerable to back and forth to foster a climate of community trust and use by outside sources. transparency. Social Engineering Rapidly advancing technology is creating a space where Social Engineering is a method of compromising your the opportunity for interconnectedness has reached an systems that relies on a type of personal manipulation by all-time high. Civic engagement is more streamlined and parties seeking to obtain system administrator and user municipal records and documents have never been more confidence to gain access to sensitive information. This accessible. As local government transitions to become even tactic is usually employed as a part of a larger attack where more connected, obvious upsides continue to be uncovered, the meddlers work to persuade users into giving up secure and even more potential remains under the surface. These information like login credentials or create scenarios where advancements don’t come without pitfalls, however. Some users are deceived into unknowingly accessing malware. bad actors recognize this environment where information is Think of it as a modern-day con wherein the con artist being shared and exchanged, and they see an opportunity employs various tactics preying on the curiosity, emotions, for personal gain at the expense of your organization’s or or concern of a user to gain information that would other- citizen’s privacy or security. wise be protected. It’s important to familiarize yourself with some of the types Imagine a staff member receives an email that appears to of attacks, threats, and schemes that you may be exposed to originate from your organization’s IT team. The email says and what you can do to prepare for them. that, due to a particular set of circumstances, your login Malware credentials are needed to access your account to solve a Malware refers to a broad category of malicious software technical issue. At first glance, nothing appears unusual, so types that seek to corrupt, control, or steal system data or the recipient may be inclined to comply with the request, information without the user’s knowledge. It may present responding to the sender with the requested information. In itself in many forms, each of which may require a unique this case, however, the sender was a bad actor using a fake approach to overcoming. The intent is not always clear, or disguised email or account to gain access to sensitive but those responsible for these attacks are often financially information. In cases such as this, staff members need to be motivated or seeking to create disorder or doubt. hypervigilant about thoroughly reviewing all aspects of the message. Ensure that your staff knows what types of infor- The following are a few examples of malware types: mation your organization will never request from them and • Ransomware – An attack wherein aspects of your make sure they are educated on how social engineering and system, such as specific files, data, or entire devices, phishing schemes work. become effectively locked down and are held hostage Phishing until some ransom or transaction takes place. Phishing is a type of social engineering that traditionally has • Trojans – These attacks get their name from the old story focused on deceiving an email recipient into clicking a link or of Greek soldiers infiltrating the City of Troy hidden inside opening an attachment to gain access to a system. This now a wooden horse that was presented as a gift. You are extends into harmful links embedded in commonly-used tricked into accessing the malware because it appears applications like social media platforms and cloud-based ordinary and harmless. They are often spread via social services. How do you identify phishing or social engineering engineering (see below) or phishing schemes. attacks? Practice great care in reviewing all details before • Virus – Viruses are typically incorporated into a particu- accessing any links or attachments and develop a keen lar file or application and, when accessed, can then eye for suspicious indicators. Ask yourself the following be transmitted to other computers’ sharing networks, questions: common applications, or electronic communications. Continued on page 13

10 IIMC News Digest January 2021 January 2021 IIMC News Digest 11 International Institute Municipal Clers

Localism Finds A 12021 Champion In A Time Of Global Pandemic By Elisabeth Skinner and James Derounian

So, all action taken by ultra-local councils is grounded in a specific place with a particular identity. The fact is that these councils can undertake practically any action that is legal and supports their electorate. For example, they create Neighbourhood Plans establishing the level, type and loca- tion of future development; they lead on affordable housing schemes and draw up climate action plans; they create local services such as community-run shops and post offices, facilities for young people, a volunteer-driven minibus or community hub. Frome Town Council in Somerset is blazing a trail with its approach to the climate emergency, while Kendal Town lisabeth Skinner MBE FSLCC, Academic Leader at Council in Cumbria is supporting a citizens’ jury to discuss the SLCC and James Derounian, National Teaching the town’s response to climate change. Chiddingstone Parish EFellow, shared their thoughts with the Local Govern- Council in Kent is planning an affordable housing scheme ment Information Unit on the power of ultra-local councils for its Tudor village and Stoke Orchard and Tredington Parish to deliver place-based, practical and sustainable solutions Council in Gloucestershire runs a modern community centre to the challenges communities face. Here’s what they had to with shop. The innovative projects that they can undertake say… for their communities are almost endless. Is this the year when government and other stakeholders However, they are not perfect. They need the vision, recognise the genuine potential of over 10,000 ultralocal confidence, skills and the money to make things happen. town, parish and community councils to deliver meaningful Across England and Wales, there are stimulating training localism to the urban and rural communities of England and programmes for councillors, and comprehensive profes- Wales? sional qualifications for officers, designed to ensure that At a time of pandemic, people are waking up to the idea of councils have the tools they need to reach their full poten- more local and customised solutions. Created in 1894, these tial. Furthermore, these councils can precept (locally tax) to local authorities provide the bridge between citizens and fund appropriate initiatives that benefit their communities government. Some serving sizable towns, such as Shrews- – provided they have community support. It requires nerve bury and Salisbury, operate multi-million-pound budgets, and confidence to gain a mandate from the community while others represent small villages, achieving innovative to levy and spend such finance on local projects. Without action with limited finances. ambition and a willingness to generate such finance, very little can happen – and this serves no-one. In terms of place-based action, the unit of a town or village makes sense to those who live and work there and are firmly It is high time that ultra-local councils in towns and villages embedded in the locality. Like other residents, councillors were trusted by other agencies to ‘think globally and act carry a mental map in their heads of streets, landmarks, locally’. Whether it is the crisis caused by the pandemic, or monuments, eyesores, opportunities and development sites. the crisis of climate change, these councils have the power As the local shopkeeper, social worker, postie or teacher, to deliver place-based, practical and sustainable solutions. they are in touch with both a sense of place and the spirit of What are your views on Elisabeth and James’ take on community. Besides, an ultra-local council focuses on the ultralocal councils? Share your thoughts with editor Lydia needs of a specific place in a way that the principal authority Smithson, The Clerk magazine, at [email protected]. cannot; with the latter having to grapple with multiple and competing demands. Editor’s Note: This article originally appeared in the January 2021 issue of The Clerk magazine, an SLCC bimonthly publication, and was reprinted with the authors’ permission.

12 IIMC News Digest January 2021 Cybersecurity 101: What Clerks Need to Know Now …continued from page 10

• Is this resource or piece of communication expected? • Backup Your Data – Not only is it important to ensure • Do you know the sender? you’re doing everything you can to keep sensitive information secure, but you should also have a backup plan • Is there anything out of the ordinary when it comes to an in place. Talk to your IT department about secure ways to email subject line or message contents? backup files such as your historical records, agendas, and • Are there any unrecognized or suspicious URLs indicated meeting minutes. when hovering over links? • Step Up Security – If possible, implement increased • Does a masked/hidden email address that appears to security measures like requiring the more frequent be coming from within your organization match your change of passwords or enabling two-factor domain? authentication. Zoombombing • Have a Detailed Plan – Work with your IT department With the increased need for social distancing and telework and administrative leaders to determine how your office due to the COVID-19 pandemic, the use of virtual meeting will handle an attack should one occur. Consider all and conferencing solutions has increased. Unfortunately, aspects of your response from damage mitigation and with that increase comes new opportunities for culprits to spread to communication with staff and citizens. create disorder and distrust. The growing number of public sector cyberattacks proves Zoombombing is the interruption of a private virtual meeting that bad actors and hackers will be relentless in their pursuit by an outside party to cause a disruption. The motive behind of private information through criminal means. Yet, munici- this intrusion isn’t always clear, but the negative outcomes palities can minimize their potential risk by educating staff can span from what might seem like a minor hindrance or on the most common types of cyberattacks and what can mischievous prank to an attack where offensive or sensitive be done to identify and combat tactics such as phishing and content could be shared and do unknown damage to the social engineering. Any email, file, or link that feels suspi- public’s trust in your municipality. cious deserves to be approached with a discerning eye. Listen to your instincts, refrain from further interaction with Prepare for the worst-case scenario and focus on education the questionable materials, and contact your IT department and prevention. Make sure those using a medium like Zoom for their help. know how to properly set up meetings to prevent unwanted guests and ensure that they are also prepared to handle an Editor’s Note: As the Solutions Manager for CivicClerk®, interruption swiftly should one occur. Megan Asikainen is responsible for ensuring the product Minimizing Risk continues to evolve to meet the ever-expanding and shifting role of the clerk in the digital era. Before joining the product Your municipal website should be designed to reinforce to innovation team at CivicPlus®, Megan worked for over 12 users that they can safely interact with forms and features years as a City Clerk. She draws on her public sector experi- and share personal information securely. It’s not easy to ence as she works with CivicPlus’ product developers and predict where threats will come from and in what form clients to customize the CivicClerk solution. Megan received they’ll present themselves, so it’s important to implement a the Certified Municipal Clerk designation from the Interna- multilevel strategy when taking precautionary measures. tional Institute of Municipal Clerks in 2014 and the Missouri • Prioritize Education – Making sure your entire organiza- Registered City Clerk designation in 2010. She was also tion is well informed about current cybersecurity threats recognized among the “30 Leaders in their Thirties” Lead- is a key part of the prevention process. Lay out clear ership Award by the North County Incorporated Regional guidelines, hold training and reviews of potential security Development Association of the St. Louis area in 2013. threats, and regularly distribute learning materials. 75th Annual IIMC Conference • Take Inventory – Work with your IT department to regularly perform an audit of your systems to determine Embrace the Rapids: where your vulnerabilities lie. Maneuvering in a Changing World • Stay Current – If you already have software or tools in place to monitor your security, ensure they are up to date and routinely review their coverage and capabilities so that you’re aware if there are any gaps to be filled. ran as, M May ,

January 2021 IIMC News Digest 13 International Institute Municipal Clers

12021 ADSO Celebrates The Best In Local Democracy By Paul Wickenden

s 2020 draws to a close and the world looks forward with renewed optimism to 2021, the Association of Democratic AServices (ADSO) in the United Kingdom came together digitally on 26 November for an evening of celebration to recognise the achieve- ments of a number of its members in what has been a difficult year for us all. Whilst it might not have been the Oscars or Tony Awards, the evening still had those magical ingredients, full of drama and emotion—you could not fail to be filled with an immense pride of being part of our profession. Despite the pandemic and the enormous challenges when democracy and decision making have been transformed to a new digital norm, ADSO was delighted to receive more nominations than ever before for each of its award categories, which is a testament to the dedication of Democratic Services staff. The Association administers an educational programme, and it was a privilege to recognise the 26 Learners who completed their Certificate or Diploma in Democratic Services in 2020.

Award winners From within these 26 successful learners, three were nominated for the prestigious award of Learner of the Year. This award went to Nicholas Mills of Cambridgeshire County Council. In his acceptance speech, Nick acknowledged that in this year when processes and ways of working had changed so much, “everyone had been a learner this year.” Next up was a new category Rookie of the Year—an opportunity to recognise those new entrants to the public sector who have influenced, achieved and made an impact on democracy within their Council. The first winner was Emilia Peters from Sevenoaks District Council. In her acceptance speech, Emilia said that she genuinely enjoyed her job and being part of the team that provides such an essential service to her local community. The ADSO judging team also highly commended Nikki Dunne of Eastleigh Borough Council. Finally, the judging Panel had a very difficult decision to make in evaluating the many entries

14 IIMC News Digest January 2021 ADSO Celebrates The Best In Local Democracy …continued from page 14 for the Team of the Year award. Having shortlisted five teams—North Kesteven District Council, Redbridge Council, Richmond and Wandsworth Councils, West Suffolk Coun- cil and Thanet District Council, the Panel of judges found it impossible to separate two of the entries so awarded both North Kesteven District Council and West Suffolk Council with the joint Team of the Year award. Both Councils, like many across the world, had demonstrated the innovative ways in which they had kept democracy and the decision- making processes going for their communities despite all the challenges. Jenni Swift of North Kesteven District Council summed up what Democratic Service Officers was to her and her team and I am sure that this will resonate with members of IIMC across the globe. “We are not just the note or minute takers or administrators—we offer so much more: we are listeners, we are advi- sors, we are presenters, we are trainers, we are researchers, we are promotors, we are negotiators, we are fire fighters, we are nags, we are mediators, we are regulators, we are defenders, we are professionals.” “We are Democratic Services” The evening was a tremendous success and one that shone the light on the great work that we all do in protecting and improving local democracy for our towns and cities across the world. ADSO is proud to represent such wonderful and dedicated professionals. Jenni’s amazing words have struck a chord throughout our membership—we are so much to so many people—we might not always be appreciated for the work we do but we are proud to say, “we are democratic services!”

When in Grand Rapids…

Visit these six fascinating museums located in downtown Grand Rapids, all within a few blocks of each other: • Gerald R. Ford Presidential Museum, • Grand Rapids African American Museum and Archives • Grand Rapids Art Museum • Grand Rapids Children’s Museum • Grand Rapids Public Museum • Urban Institute for Contemporary Arts

January 2021 IIMC News Digest 15 International Institute Municipal Clers

12021 Serenity Found In Pandemic By John Dickson

Is COVID-19 reminding us of something lost? At LaGuardia Airport, an announcement relayed the news that his flight would be delayed by two to three hours due The habits of modern lifestyle in North America do not to weather conditions. Most of the 120-plus passengers change easily. A powerful force must strike us before moaned and complained about their precious lost -time changes are seen as mandatory. for the next two or more hours. Instead, my friend found a The worldwide coronavirus pandemic – with over two quieter spot and read a book for the entire period. Indeed, million lives lost in nine months is that frightening wake-up time well spent. call. But, will there be any lasting change in lifestyle after the crisis passes? “Modern Pandemic” Creates Frenzied Lifestyle Pace of the Modern World The speed of business has injected a conscious awareness that hours cannot be wasted, since this reflects badly on an Before the COVID-19 virus, the consensus was clear that we individual. were living too high. Many even agree that we have sold our Being a slave to our laptops and iPhones is another “modern inner selves to full-speed at any cost pandemic” that requires constant connectivity to the e-noise • high productivity goals; that engulfs our commercial and social worlds. It’s part of • 24/7 online connectivity; our pace of life and the false need to fill every moment with • greed (money as king); seemingly important usage of time – meaning a text/email • far less concern for others; and message every 10 to 15 minutes about “something.” • lives of deceit. Foolishly, over time, we have created a frenzied lifestyle in These are tough thoughts. Are we really that lost? which not one hour is to be wasted – everything is urgent. A slow walk in the park/forest without our cell phones in our Our lifestyle is the result of “time is money” thinking. The pockets or a quiet dinner with zero connection to the grid pace of the modern, commercial world requires that goals are, for most of us, still abnormal events. be met; otherwise, you can be easily replaced in the office/ plant/jobsite. But that madcap lifestyle was before the detection and spread of the coronavirus, agreed? Wasting time is judged as lost time everywhere we look. A good friend once relayed an airport experience that illus- trates this point. Continued on page 17

16 IIMC News Digest January 2021 Serenity Found In Pandemic…continued from page 16

Pandemic Brings New Perspective Goals and Happier Perspectives beyond COVID to Speed of Business Today in 2020/2021, at least for a few more months, many Dangerous events can change much more than our habits. of us have the chance to slow down. In normal times, there’s Lives are lost and a new perspective on what is vitally been little opportunity to do so – even temporarily! important could come into focus and, hopefully, any major For those who now continue their working life online at shockwave will have a lasting effect on much of society. home, schedules have become more flexible. Perhaps for If a range of age groups can re-think, re-jig, reprioritize the the first time ever, we suddenly have pockets of unstruc- key elements of daily life, we will create a more empathetic tured, free-floating moments of time. community of kinder humans. Use those hours to consider new personal goals and happier Is this a simplistic dream with no realistic future (Lennon’s perspectives beyond the coronavirus. Begin to discover lyric … “a brotherhood of man”)? Will we no longer be what really matters! It’s important but never easy. slaves to the immediacy of daily must-do-goals, or will we Editor’s Note: John Dickson is a writer and creative business have smart phones permanently welded to our asses and, consultant. His career path has included federal govern- thereby, care only about our own needs, not others. Can we ment positions (Ottawa-Hull), management roles at Nortel become free from the constant stimulation from the external (London), provincial tourism departments, and SM Ontario world we live in – for even a few hours every day? enterprises. This article was reprinted from the Municipal With the virus as a disquieting factor, many of us at home World website. have more privacy. (Excluded here are the thousands of us on long-term layoff, our dedicated heroic workers in health care, grocery/drug store staff, delivery truck drivers, lab technicians, teachers, vaccine/medical researchers, all All-Conference Event parents with young children, and those with elderly relatives needing constant help.) This forced change affords us a rare opportunity to think about who we are, as individuals and as a society. Hope- fully, this change comes with long-term results, not just for another few months … but for years. Find Serenity Now While it’s true that this terrible disaster has freed many of us (temporarily) from the prison of speed-driven schedules, what can actually be gained from a calmer lifestyle? As George’s father on Seinfeld once barked, “Serenity now!” But, do we even want that quieter state of mind? Some believe there’s a need to replenish the mind by doing nothing in particular, by taking long breaks without a desti- nation and, thereby, finding a few quiet moments away from Wednesday night’s All-Conference Event will be held at DeVos the world’s noise. Place. The evening will be a celebration reflecting on IIMC’s 75 years. It will be an opportunity to dress up in attire befitting Resting the mind creates periods of calm. This truism has IIMC’s last eight decades. The event will feature dinner and drinks, been recognized for thousands of years – think Buddhist entertainment, games, dancing, and a “best dressed” contest with monks. the winner receiving one complimentary registration to the 2022 What will you accomplish by being alone with your Annual Conference in Little Rock, AR. thoughts? Let your mind wander and, for once, take time to think about what you and those closest to you believe in. ATTIRE: Dress through the Wednesday, Ages – ‘40s, ‘50s, ‘60s, ‘70s, May 12, 2021 ‘80s, ‘90s and beyond 6:00 – 10:00 p.m

January 2021 IIMC News Digest 17 75th Annual Conference

Grand Rapids, MI • May 9-13, 2021 Embrace the Rapids: Maneuvering in a Changing World he impact of the 2020 global pandemic is broad reaching and The preliminary program was mailed in unprecedented. It has forced us to reassess how we work, where November to any member who has attended Twe work, how we collaborate, how we engage with our employ- an IIMC Conference within the last three ees, our communities and our professional networks. The situation has years, and to all Region V members. required adaptability and rapid pivoting in every aspect of our day. It has The Program is available online via IIMC’s forced us to embrace technology in ways we have not in the past and website at www.iimc.com. adapt the use of technological tools that continually evolve. This acceler- ated digital transformation has resulted in increases in video conferencing software, home workspaces and access to online learning like never before. This time of social distancing and great pause has offered opportunities to reassess and challenge our status quo. What ideas or technologies have been waiting in the wings to develop? What inventions will necessitate birth in this environment of rapid change? We have experienced dramatic shifts in every industry, including government. Some of these changes are likely to be short-term, while other shifts may impact municipal interac- tions at every level in the longer term, persisting well after restrictions are “strength and activity” lifted. The time is ripe to retool, rethink and reimagine the way municipalities operate. Incorporating all of the new digital tools and processes with the tried and true tangible and intangible benefits of in person meetings will help you to The Michigan Association Municipal Clerks acclimate and adapt much more efficiently and effectively enabling you (MAMC) and Host Committee, along with to deliver positive results to your city or municipality. IIMC staff, look forward to celebrating IIMC’s 75th anniversary in vibrant Grand IIMC invites you to embrace the rapids and maneuver through this chang- Rapids, a big city with small town charm. ing world in beautiful Grand Rapids, Michigan in 2021. Although the rapids are a lost legend, we can all learn to grow with the flow and embody the persistent and resilient spirit of a river.

Time is a river of passing events, and strong is its current; no sooner is a thing brought to sight than it is swept by and another takes its place, and this too will be swept away. — Marcus Aurelius – Roman Emperor and Stoic Philosopher Continued on page 19

2020 Annual Conference Sponsors P R E M I E R SPONSORS

Proud Sponsor of Education Programs and Speakers

18 IIMC News Digest January 2021 Conference…continued from page 18 Stop the Insanity! Strive The Value of Conflict and to Thrive in Your Meetings Drama in the Workplace Saturday, Saturday, May 8, 2021 May 8, 2021 12:30 - 4:30 p.m. Debi Wilcox 7:30 - 11:30 a.m. Eric Robinson Retired Regional Clerk Public Service Associate Fee: $199.00 Meeting Solutions, Inc. Fee: $179.00 Carl Vinson Institute of Government – Collingwood, Ontario, Canada University of Georgia Atlanta, Georgia Have you ever tried to improve your meeting structure or skills, but the thought is overwhelming when you think of all At times, we disagree with our significant others, family the rules…Stop the Insanity! Strive to Thrive in your Meetings members and friends. Should we expect work to be any has been designed specifically for the Municipal Clerk (by a different? Should we aim to always agree with those we long time Clerk). work with? That doesn’t seem practical, but do you believe Every municipality has a different dynamic and culture, but that there is value in conflict or drama in the workplace? meetings are at the core of public participation and effective This Academy will examine the connection between the decision making. How Clerks can be facilitators in enhancing way we interpret conflict and our reaction to it. The way we meetings for a cohesive, participatory and engaging platform handle our disagreements or conflicts at work can determine for elected officials and the public is critical for their success the successes or failures in our organizations. Participants in this complex and demanding role. will diagnose the various types of conflict and its effect This session will delve into the 5 Pillars of Meeting Mastery on the organization. Participants will also discover their utilizing a meeting diagnostic toolkit that covers the core preferred style of conflict management, the other preferred principles and competencies of meetings, agendas, parlia- styles of conflict and the advantages and disadvantages of mentary procedure, minutes and the narrative. Utilizing each. case studies and reviewing evidence based practices that Using real world examples, participants will work through all have been proven to improve meetings, participants will aspects of recent work conflicts including the source of the go through the toolkit to understand meeting mechanics conflict; their strategy (preferred conflict style); and what, such as how the structure and design of agendas can make if anything, could have been done differently. Join highly or break a meeting, meeting villains and what to do about requested speaker Eric Robinson and uncover the hidden them, the effectiveness of the CARE method of decision benefits of drama and conflict in your municipality. making for elected officials and how to implement, design Pre-registration and payment of a $199.00 fee is required and execute a 5 star meeting system utilizing technology to to attend this Academy session. Note: Pre-work will be your advantage. required with this Academy. To receive certification points, Pre-registration and payment of a $179.00 fee is required to each participant is required to complete a learning assess- attend this Academy session. To receive certification points, ment. This session is limited to 30 registered delegates. each participant is required to complete a learning assess- ment. This session is limited to 30 registered delegates. Continued on page 23

2020 Annual Conference Sponsors

January 2021 IIMC News Digest 19 International Institute Municipal Clers

1947-2021

20 IIMC News Digest January 2021 International Institute Municipal Clers

The Constitution of The National Institute 1947-2021 of City and Town Clerks…continued from page 21

January 2021 IIMC News Digest 21 International Institute Municipal Clers 2021 Quill Award 12021 Nominations are now being accepted for the 35th Annual Quill Award. Nominations are now being accepted for the 35th Annual Quill Award.

reated in 1987, the prestigious Quill Award recog- professional organizations; nizes IIMC members who have made a significant • Significant and exemplary contribution to their commu- Cand exemplary contribution to their community, nity; state or province and IIMC. More importantly, the individual • Significant and exemplary contribution to their State/ must support the goals and philosophies outlined in IIMC’s Province/Country; Code of Ethics. • Significant and exemplary contribution to IIMC; The criteria include length of service, strength and extent of • Significant and exemplary contribution to peers; and participation in IIMC, service in teaching fellow Municipal • Attainment of the CMC Designation. Clerks, involvement with For more information, go to: the initiation or administration of an IIMC-approved training www.iimc.com and click on IIMC’s Membership page. For Institute or program or any other activity that enhances the questions, contact IIMC Executive professionalism of IIMC members. Director, Chris Shalby at [email protected]. ELIGIBILITY The Quill Award is open to all members of IIMC, deceased members, retired Clerks or a Clerk who has changed 75th Annual IIMC Conference positions. Serving members of the Board of Directors or present officers of IIMC shall not be eligible for this award. Embrace the Rapids: Maneuvering in a Past Presidents will be eligible for the Quill Award four (4) Maneuvering in a Changing World years after completing service on the Executive Committee. DOCUMENTATION Nominations shall be solicited annually from the membership. The following documentation shall be submitted to ran as, M May , Headquarters no later than April 1st of the year of the Award: • Resume of Nominee and reason for nomination, • Nomination Form, • A written endorsement from the State/Provincial or Na- When in Grand Rapids… tional Association, and Grand Rapids Public Museum • A written endorsement from the IIMC Region Directors. “What Should I Wear?” CRITERIA It’s an important question many of us ask Those receiving the Award shall represent all of the ourselves every day. While clothing protects following Criteria: us from the elements like wind and rain, it • At least ten years of service as a Municipal Clerk; also establishes our social status and serves as a form of self expression. Looking at • At least ten years of IIMC membership; clothing worn throughout history helps • Strong and extensive participation in IIMC; people today better understand those of • Service in teaching fellow Municipal Clerks Involvement the past. with the initiation or administration of an IIMC-approved One of the Museum’s largest Collections is the Fashion training Institute or program or any other activity that Collection which consists of approximately 10,000 clothing enhances the professionalism of IIMC members; and accessory pieces, dating as far back as the 1700s. • Leadership in State/Provincial/National Municipal Clerk

22 IIMC News Digest January 2021 Conference…continued from page 19 The New Frontier of Information think again. Municipal Clerks must be part of the information Governance: Cybersecurity security discussions. After all, how do we protect or recover information if we do not know what we have? Informa- Jannette Goodall, MMC tion security is the new frontier for disaster planning and City Clerk/Records Manager Saturday, recovery. May 8, 2021 Austin, Texas This session will provide opportunities for interactive discus- 12:30 - 4:30 p.m. Elaine Nicholson sions allowing participants to learn from each other and will Assistant City Attorney Fee: $179.00 cover the following topics: Austin, Texas • What are the types of threats faced today? Wendi White • What impact has cloud storage and outsourcing Deputy Chief Information Security Office services had? Austin, Texas • Who and how often do you conduct training, and what is included? or years, Municipal Clerks have been responsible • How do you know what records were impacted? for the management, preservation and recovery of • What do you do following a data breach? municipal records and information. At the same time, F • What privacy regulations impact your organization? municipal governments are experiencing an increased threat to the loss of records and data as the result of poor manage- • How do these privacy regulations impact your operating ment of out-sourced information, email scams, employee procedures for areas such as public information requests miss-management and cyber-attacks. Municipal govern- and records management/destruction of records? ments must now not only prepare for natural disaster, but Pre-registration and payment of a $179.00 fee is required to for events such as phishing scams, theft of laptops and the attend this Academy session. To receive certification points, dreaded ransomware attack. If you think the responsibility each participant is required to complete a learning assess- for information security rests only with your IT department, ment. This session is limited to 30 registered delegates.

January 2021 IIMC News Digest 23 Getting Involved In Your Organization By Volunteering On An IIMC Committee Committee Work Is Accomplished Through Teleconferences and Emails Westerville, Ohio. “Volunteering for a Committee is an Editor’s Note: IIMC members who serve on an IIMC excellent way for members to use their creative abilities and Committee will receive one point per year toward talents to help the system.” CMC Experience or two points per year toward MMC IIMC needs Committee members who are prepared to work. Professional Contributions. Committees meet via teleconference or Zoom to review the previous year’s accomplishments and discuss strategies and objectives for the upcoming year. The majority of Commit- tee work is done throughout the year through virtual meetings and E-mail. IIMC’s growth is attributable to you -- the members. The findings of a Committee have a direct impact on the decisions made by the Board of Directors. The energy you put into your work on the Committee has a direct influence on the direction your Organization takes. Your contributions and your participation on the Committee will determine its success or failure. If you participate, get involved and encourage others on the Committee to do so, the Committee will be successful. Enthusiasm is contagious. Put your input and insight to good use by volunteering for Committee work. You can learn more and complete an ssociations are driven by their missions and largely application here: www.iimc.com/149/Committees. measured by their success in achieving mission- Arelated goals. Good governance provides the vision and direction to ensure that an association is on the right When in Grand Rapids… path. Involvement is the key to growth and development. The core and essence of IIMC rests with its volunteers. Volunteers are needed to help an organization in many ways: fundraising, conference planning, coordinating special projects and developing new ideas. Each project depends on the effort put forth by the volunteers. As a volunteer, working on an IIMC Committee conveys a pledge that the members are committed to helping their Organization’s development and looking out for its present and future inter- ests. An IIMC Committee is one of the most productive tools this Organization has to work with. Whether you are chairing a Committee or serving as a Committee member, you face The Spillman Carousel is located off the first floor Galleria of the challenge of getting involved in the work the Committee the Grand Rapids Public Museum—one of the oldest history was formed to accomplish. museums in the United States (est. 1845). The vividly painted “IIMC provides a setting for its members where they can antique—made up of forty-four hand-carved, elaborately enhance their skills and proficiency toward becoming effec- jeweled wooden horses, two chariots and six menagerie tive leaders,” said IIMC President Mary Johnston, MMC, animals: a giraffe, whale, deer, goat, tiger and camel—is currently closed to allow for major renovation and necessary repairs for this 90+ year old artifact.

24 IIMC News Digest January 2021 MEMBERSHIP Has Its Perks Save up to 75% off with exclusive U.S. member-only savings and benefits.

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January 2021 IIMC News Digest 25 International Institute Municipal Clers

12021

IIMC Celebrates

IIMC will celebrate its 75th anniversary at the 2021 IIMC Annual Conference in Grand Rapids, Michigan. Although it is the second largest city in Michigan with a population of about 192,000 in the city and about a million in the Metro Grand Rapids area, Grand Rapids has been described as a “sleeper hit” among travelers. Grand Rapids is located on the banks of the Grand River that accurate codi cations winds its way through Downtown. The Conference, which will be held Downtown, is conveniently located within a 10-minute innovative web interfaces walk of a huge range of entertainment, dining, shopping and sightseeing opportunities. timely updates/supplements The Downtown Market is a mixed-use facility that’s home to an outdoor farmers market on Saturdays from May through September. You’ll find vendors indoors year-round with produce, prepared foods, and baked goods. The building (one of many LEED-certified in the city) is also home to an incubator kitchen, demonstration kitchen and rooftop greenhouses. On July 6, 2020, work began on the Women’s Way public art initiative, which kicks off with four separate Downtown murals For 28 years, we have led the industry intentionally designed to honor historic local women leaders. in digital publishing of municipal These public art works will enhance often overlooked alley- ways, acknowledging the complicated history of women and codes. With our new modern web claiming positive ownership of these public spaces. platform, we make it even easier to nd the information you need.

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26 IIMC News Digest January 2021 International Institute Municipal Clers 202112021 An Award For The Unsung

ast winners have included: Seattle, WA; Austin, TX; programs are recognized, regardless of tenure as a Clerk Rancho Cordova, CA; San Antonio, TX; Costa Mesa, or the ability, funding, time and institutional support to PCA; Countryside, IL; Frisco, TX; and Henderson, NV. be involved in the IIMC leadership structure. Don’t let that opportunity pass you by! Winning an award can mean a great deal to your professional reputation and your city’s positive public perception. 2) Your Office Shares Your Wins: Most people at City Hall It matters, to your peers at city hall and residents in the still don’t understand what City Clerks Offices really community, when a respected third party recognizes your do. Just the collaborative process of writing the PEGA office for excellence. application provides your City’s management team tools they can use to advocate for you. If you win, you’ll The IIMC Program Excellence in Governance Award (PEGA) go into your next salary negotiation as an international is the top award for programmatic or technical achieve- award-winning City Clerk. If you don’t, you’ll still have ment in our profession. Let me share three reasons why you been successful at reminding folks that the City Clerk’s should take the time to apply for the PEGA in 2021: Office is much more than just centralized clerical staff. 1) You Deserve It: Any City Clerk that demonstrates Also, sharing an exceptional program will allow us, your excellence is a strong contender for the PEGA. Broad peers, to emulate what you’ve done. As they say, imita- award categories honor diverse programs. The PEGA tion is the sincerest form of flattery. is an inclusive and egalitarian concept that exceptional 3) Community Pride: Winning the PEGA validates for the public that you’ve done something exceptional with their hard-earned tax dollars. So, when you win the award, IIMC will work with your office to contact your local paper and a presentation of the award can be arranged at a Council meeting. So, the challenge isn’t just great work – you already do that! Your challenge is to provide us with the opportunity to honor you. Throw off the City Clerk’s natural coat of humility and apply. You, your City and your profession will be better for it. For more information, please contact IIMC Executive Direc- tor Chris Shalby at [email protected].

75th Annual IIMC Conference Embrace the Rapids: Maneuvering in a Changing World

ran as, M May ,

January 2021 IIMC News Digest 27 28 IIMC News Digest January 2021 Meeting Manager Pro

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January 2021 IIMC News Digest 29 International Institute Municipal Clers

2021Calendar 1947-2021 Region Meetings, Institutes, Conferences and Courses Please check with your Association or the IIMC website for current information n JANUARY n JULY 22-23 IIMC Region VI Meeting 11-15 Ohio Municipal Clerks Association (OMCA) Annual Institute n FEBRUARY n AUGUST 7-9 Georgia Clerks Education Institute Spring Conference 2021 4-6 Alabama Association of Municipal Clerks & Administrators Fall Training 17-19 IIMC Region III Meeting Institute 24-26 Alabama Association of Municipal Clerks & Administrators Spring Training 8-11 Pennsylvania Association of Municipal Administrators (PAMA) Annual Institute Conference 24-26 California Master Municipal Clerk Academy n SEPTEMBER 25-26 Society of Local Council Clerks (SLCC) 2020 Practitioners’ Conference 15-17 Tennessee Municipal Clerks & Recorders Association (TAMCAR) n MARCH 2021 Fall Conference 1 Minnesota Municipal Clerks Institute 22-24 California MMC Academy 14-15 Missouri City Clerks and Finance Officers Association Spring Master Academy 22-24 Region VIII Conference 14-26 Michigan Association of Municipal Clerks (MAMC) 2021 Clerks Institute n OCTOBER 15 Missouri City Clerks and Finance Officers Association New Clerks’ Institute 17-21 Florida Association of City Clerks 2021 Fall Academy 15-18 Municipal Clerks & Finance Officers Assoc of Minnesota (MCFOA) 19-22 Alabama Association of Municipal Clerks & Administrators Fall Training Annual Conference 20-22 Iowa Municipal Finance Officers Association Conference 16-18 Missouri City Clerks and Finance Officers Association Spring Institute 20-22 Colorado Municipal Clerks Association (CMCA) 2021 Annual Conference n APRIL n NOVEMBER 14-16 City Clerks Association of California Annual Conference 30-Dec 2 The Michigan Association of Municipal Clerks (MAMC) 2021 Master Academy 20-23 Tennessee Municipal Clerks & Recorders Association (TAMCAR) Spring Conference 21-23 Iowa Municipal Finance Officers Association Conference 21-23 Alberta Municipal Clerks Association (AMCA) Annual Conference n MAY 9-13 5 Day Conference - IIMC 75th Annual Conference in Grand Rapids, MI 13 Society of Local Council Clerks (SLCC) & OVW Joint Conference n JUNE 1 Arizona Municipal Clerks’ Academy 1 Arizona Municipal Clerks’ Institute 6-11 Northwest Clerks Institute PD I 10-11 Society of Local Council Clerks (SLCC) Leadership in Action Conference 13-16 Association of Municipal Managers, Clerks and Treasurers of Ontario (AMCTO) Conference 13-18 Northwest Clerks Institute PD 2 14-17 Northwest Clerks Institute PD 4 15-17 Local Government Management Association of BC (LGMA) Conference 20-25 Northwest Clerks Institute PD 3 26-30 Florida Association of City Clerks 2021 Summer Conference and Academy

76th Annual Conference 77th Annual Conference 78th Annual Conference 79th Annual Conference Little Rock, AR Minneapolis, MN Calgary, Alberta, Canada St. Louis, MO Sunday, May 22 thru Wednesday, May 25, 2022 Sunday, May 14 thru Wednesday, May 17, 2023 Sunday, May 19 thru Wednesday, May 23, 2024 Sunday, May 18 thru Wednesday, 22, 2025