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TR 102 415 V1.1.1 (2005-08) Technical Report ETSI TR 102 415 V1.1.1 (2005-08) Technical Report Human Factors (HF); Telecare services; Issues and recommendations for user aspects 2 ETSI TR 102 415 V1.1.1 (2005-08) Reference DTR/HF-00049 Keywords Design for All, health, HF, intelligent homes & buildings, interface, MMI ETSI 650 Route des Lucioles F-06921 Sophia Antipolis Cedex - FRANCE Tel.: +33 4 92 94 42 00 Fax: +33 4 93 65 47 16 Siret N° 348 623 562 00017 - NAF 742 C Association à but non lucratif enregistrée à la Sous-Préfecture de Grasse (06) N° 7803/88 Important notice Individual copies of the present document can be downloaded from: http://www.etsi.org The present document may be made available in more than one electronic version or in print. In any case of existing or perceived difference in contents between such versions, the reference version is the Portable Document Format (PDF). In case of dispute, the reference shall be the printing on ETSI printers of the PDF version kept on a specific network drive within ETSI Secretariat. Users of the present document should be aware that the document may be subject to revision or change of status. Information on the current status of this and other ETSI documents is available at http://portal.etsi.org/tb/status/status.asp If you find errors in the present document, please send your comment to one of the following services: http://portal.etsi.org/chaircor/ETSI_support.asp Copyright Notification No part may be reproduced except as authorized by written permission. The copyright and the foregoing restriction extend to reproduction in all media. © European Telecommunications Standards Institute 2005. All rights reserved. DECTTM, PLUGTESTSTM and UMTSTM are Trade Marks of ETSI registered for the benefit of its Members. TIPHONTM and the TIPHON logo are Trade Marks currently being registered by ETSI for the benefit of its Members. 3GPPTM is a Trade Mark of ETSI registered for the benefit of its Members and of the 3GPP Organizational Partners. ETSI 3 ETSI TR 102 415 V1.1.1 (2005-08) Contents Intellectual Property Rights................................................................................................................................5 Foreword.............................................................................................................................................................5 Introduction ........................................................................................................................................................5 1 Scope ........................................................................................................................................................8 2 References ................................................................................................................................................8 3 Definitions and abbreviations.................................................................................................................15 3.1 Definitions........................................................................................................................................................15 3.2 Abbreviations ...................................................................................................................................................16 4 Telecare and its service provisioning elements......................................................................................17 4.1 Definitions and approach..................................................................................................................................17 4.2 Electronic assistive technology services...........................................................................................................19 4.2.1 General........................................................................................................................................................19 4.2.2 Examples and scenarios..............................................................................................................................20 4.2.3 Providing integrated models .......................................................................................................................22 4.2.4 Searchable databases...................................................................................................................................22 4.2.5 Virtual stores...............................................................................................................................................23 4.2.6 Future development ....................................................................................................................................23 4.3 Home safety and security monitoring services.................................................................................................23 4.3.1 General........................................................................................................................................................23 4.3.2 Examples and scenarios..............................................................................................................................23 4.3.3 Precautions, reliability and fail-safe operation............................................................................................24 4.3.4 Equipment integration, interoperability and user confidence .....................................................................24 4.3.5 Examples of commercial surveillance services...........................................................................................25 4.3.6 Future development ....................................................................................................................................25 4.4 Information, communication and educational services ....................................................................................25 4.4.1 General........................................................................................................................................................25 4.4.2 Examples and scenarios..............................................................................................................................27 4.4.3 Future development ....................................................................................................................................28 4.5 Personal monitoring services............................................................................................................................28 4.5.1 General........................................................................................................................................................28 4.5.2 Examples and scenarios..............................................................................................................................29 4.5.3 Overview of technologies and standards ....................................................................................................31 4.5.4 Future development ....................................................................................................................................32 4.6 User-centred integration of telecare service elements ......................................................................................33 5 Deployment drivers, enablers and obstacles ..........................................................................................33 5.1 Demographics, policy frameworks and the economic feasibility of telecare services......................................33 5.2 Clients, carers and coordinators .......................................................................................................................35 5.2.1 Clients as drivers of telecare services .........................................................................................................35 5.2.1.1 A positive attitude towards ICT ............................................................................................................35 5.2.1.2 Population mobility and family infrastructure ......................................................................................35 5.2.1.3 Efficient usage of resources ..................................................................................................................36 5.2.1.4 Healthcare services to people in remote regions ...................................................................................36 5.2.2 Carers as drivers of telecare services ..........................................................................................................36 5.2.2.1 Care centres...........................................................................................................................................36 5.2.2.2 Professional carers................................................................................................................................36 5.2.2.3 Informal carers......................................................................................................................................37 5.3 Telecommunication technologies and services ................................................................................................37 5.4 Equipment, device and solution providers .......................................................................................................38 5.5 Obstacles ..........................................................................................................................................................39
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