HotelThe Official Publication of THE AUSTRALIAN HOTELS ASSOCIATION (SA branch) SA Registered by Australia Post: PP504655/00074 December 2010/January 2011
President’s Christmas lunch – SA Hotel Industry’s final 2010 event SA hotels fight back! Coca-Cola Amatil (Aust) Pty. Ltd. would like to thank all our customers and friends who have supported us during 2010. Wishing you all a safe and happy festive season.
© 2010 The Coca-Cola Company. ‘Coca-Cola’, the Contour Bottle and ‘Open Happiness’ are registered trade marks of The Coca-Cola Company. President’s Christmas Lunch The who’s who of South Australian politics and the hotel industry gathered for the annual President’s 06 Christmas lunch.
Getting Mount Barker’s Women in Hotels 10 heart beating 40 The women of the South Australian hotel industry let their hair down at the annual The distinctly country feeling of the main Women in Hotels Christmas drinks in street of Mount Barker has recently received November. an injection of life as The Barker once again opened its doors.
SA hotels fight back! Beverage Buyer 28 The AHA|SA recently stepped up its fight 4 4 Hotel SA keeps you up-to-date with all against proposed blanket restrictions and of the very latest news from around the taxes on South Australia’s hotel industry. Beverage Industry.
www.ahasa.asn.au |3
President’s Report
Peter Hurley, AHA|SA President
The following are extracts from Peter’s annual speech at the InterContinental Hotel held in early December. The Advertiser chose to run with the expiation notice issue. This is the full story.
Expiation Notices Compare that to three lunatic young males skateboarding t is reasonable that expiation notices (that is on the spot through Heyson Tunnel at 90 km/h, charged with three Ifines) should replace the prosecution and court hearing for separate offences for a total fine of $170 each. routine breaches of licence conditions. A minor regulatory breach costs $1230 and a highly However, the advent of expiation notices picks up what dangerous and life threatening juvenile act costs $170. It is out were maximum penalties (seldom imposed) under the old of whack. The LEB should be enforcing issues impacting public system, and at the judge’s discretion, and they become the safety – NOT obsessing with minor regulatory breaches. standard penalty. We hear of plans to extend the expiation notice regime to The outcome being that one member received two fines, Commission Inspectors who, for my 35 years as a licensee, inside a month, because a patron was standing drinking in an have focused on compliance. I predict this will be a disaster. outside area where he should have been seated. Two notices, It will undermine the traditional, respectful and valuable each $1230! relationship between compliance, enforcement and licences. The future of the South East forests is assured.
Recognition of Service: Doug Elefsen Doug has represented the membership of the Eyre Peninsula with distinction since 1980. He has advised us that he will not be seeking re-election in 2011. Doug was born at Minnipa and when the nation was at war he served in the RAAF. He bought the local pub in 1956, and has been on our Council for 30 years. Well done Doug and thanks for your contribution and personal friendship since the day I arrived in Wudinna 35 years ago.
Maxwell Cooper The Cooper family are legend in this state and national legends of the brewing business. They are still mourning the recent passing of Maxwell Cooper. Max was a colourful character of immense style. Max knew Coopers didn’t make ice cream, they are brewers and he loved it. His views were sought by and listened to by the International Brewing community. Max did for beer what James Bond did for martinis. He made it respectable even sophisticated. He was not a binge drinker but Coopers Beer was staple to his diet. South Australia is a poorer place for his passing and he will be missed.
Finally I wish all members a safe and happy summer and a successful Christmas and New Year trading period. We appreciate members ongoing support and participation.
www.ahasa.asn.au |5| 5 The President’s Lunch President’s Christmas Lunch fter a challenging 2010 for the hotel Aindustry, the annual President’s Christmas Lunch was a chance to reflect. The event, which was well supported by high profile South Australian politicians and business people was held December 8 at the InterContinental Adelaide. AHA|SA President, Peter Hurley, spoke about the many issues and challenges facing the hotel industry including the Liquor Licensing Review, the changes in the Disability Access Standards, the push for further smoking bans, and the national political environment surrounding gaming, in particular the Wilkie/Gillard deal. 01
1. Brett Matthews - Belair Hotel, Hon Patrick Conlon MP, Ben Tufnell - Motor Accident Commission 2. Hon John Hill MP, Peter Hurley - Arkaba Hotel 3. Traci Ayris - Channel 7, Bill Spurr - Education Adelaide, Lainie Anderson - Sunday Mail 4. Brian Smith - AHA|SA, Hon Rob Kerin, Ian Ravenscroft 5. Kamal Chaoui - InterContinental Hotel Adelaide, David Basheer - Strathmore Hotel 6. Tom Hannah - Bombay Bicycle Club, Jeff Ellis - Port Anchor Hotel 7. Malcolm Hill, Doug Elefsen - Minnipa Hotel 8. Chris Thomson - AHA|SA, Darryl Hassam. 02 03
04 05
06 07 08
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The President’s Lunch
09 10
11 12 13
14 15 16
9. Ryan Jones - RD Jones Hotels, Max Beck, Richard Jones - Rd Jones Hotels 10. Gordon Broderick - Distilled Spirits Industry Council, Dr Andrew Southcott MP 11. Nicky Downer AM, Isobel Redmond MP, Hon Jing Lee MLC 12. Pat Kelly - Adelaide Bite, Mark Keeley - Aristocrat, Kym Rogers - Bidvest 13. Steven Marshall MP, Rachel Sanderson MP 14. Robert Chappell, Penny Kaempf & Rex Jory - Independent 17 Gambling Authority 15. Des Ryan - Independent Weekly, Bodelle Francis- Lee - Francis Hotels, Peter Hurley - Arkaba Hotel 16. Jodie Van Deventer - Deventer PR & Communications, Ian Horne & Lucy Randall - AHA|SA 17. Tony Hurley - Arkaba Hotel, Shane Bullus - Constellation Wines 18. Guy Matthews - Matthews Hotels, Stuart Carruthers - Fosters Group, Sean Matthews -Matthews Hotels 19. Jenny Hurley - Arkaba Hotel, Ian Horne - AHA|SA. 18 19
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20 21 22
23 24 25
26 27
20. Mark Ricciuto - Alma Tavern, Robert Foord - Proud Australia Group 21. Geoff Pevreall - Coopers, Peter Hurley - Arkaba Hotel, Leanne Fraser & Glenn Cooper - Coopers 22. Stacey O’Farrell - Rob Roy Hotel, Laura Secker & Tania Mudge - British American Tobacco 23. Chris Greening - Samuel Smith & Son, Peter Hurley - Arkaba Hotel, Robert Hill-Smith - Yalumba 24. Alan Sibbons MP, Mary-Lou Corcoran - Office of Minister for Transport 28 29 25. Wally Woehlert - Gaming Care, Jarrod Ryan - Talbot Olivier, Peter Jones - ALH Group 26. Doug Bageley, Simone Sadler, Tim Salt & Geoff Cockerill - Diageo 27. Hon John Olsen, Dr Tim Cooper AM 28. Chris Branson - Railway Hotel Peterborough, Malcolm Steele - Steele & Assoc Hotel Brokers 29. Ian McLachlan - McLachlan Hodge MItchell, Martin Baily, Hon Graham Ingerson 30. Mark Powell, James Brindley, David Watts, Jake Parkinson, Andrew Tully - Lion Nathan 31. Melanie Cooper, Lisa Matthews - 30 31 Matthews Hotels.
www.ahasa.asn.au | 9 The Barker
Getting Mount Barker’s
heart beating By James Murphy Even with all of the expansion and redevelopment that Mount Barker has seen, there is no question on where this once small country town’s heart lies. It is the leafy, one-way Gawler Street that has always been the cultural centre of the city. The distinctly country feeling of the main street has recently received a dramatic injection of life as The Barker once again opened its doors.
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www.ahasa.asn.au | 11 The Barker
Injecting life into Gawler street aving originally been built in the H1800s The Barker has undergone some wholesale facelifts over the past two centuries. None of these redevelopments can compare to the multilevel establishment that now exists on the main street in the rural city. The Fassina’s Mount Barker hotel rivals any metropolitan redevelopments of the past years. “Gawler Street is the heart of Mount Barker and while it is a busy hub during the day, it became a deserted ghost town at night. The hotel now lifts the whole tone of the street,” The Barker’s General Manager, John Dinan said. “It is a nice clean result for us.” Paying homage to the hotel’s history the beer garden wall tells tales of yesteryear. The original wall features engravings dating back as early as the 1850s. The wall is covered with messages and signatures from the past 150 years and illustrates the long history of The Barker and the patrons who have frequented the hotel.
CONGRATULATIONS & THANK YOU TO BARKER HOTEL Proudly associated with FOR POURING The Barker Hotel & Andy’s Building Services Pty Ltd VALE ALE
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12 | hOTEL sa Congratulations to The Fassina Hotel Group for successful redevelopment of The Barker Hotel.
Andy’s Building Services Pty Ltd
A family owned commercial building company with a history dating back over 35 years.
The Company Director, Sulev Suursaar has Other successful projects include: over 30 years of experience in the building Gasparin Homes Office Development, ASG industry and brings a wealth of practical Office Development Berri, Helping Hand Aged knowledge to every aspect of running Care Facilities, SA Ambulance, Woolworths, commercial building projects. Noarlunga Hospital and local councils.
Offering practical knowledge to every aspect of • Commercial Construction, Alterations and commercial building projects; working closely Refurbishments. with the client, the architect and engineer, • Construction of Pre-cast Office Buildings. ensuring budgets are achieved to the required • Interior Fit-outs. time constraints.
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www.buildbyandy.com.au The Barker
Proudly associated with BJ CONCRETING The Barker Hotel redevelopment. Building Contractor – Commercial & Industrial Special acknowledgement to Phone: Braden Jones - mobile 0439 681 028 Mr Sulev Suursaar, Andy’s Building Services Pty Ltd.
• Concrete -- Pre-Mixed & Aggregates • Flooring -- Composition • Paving -- Concrete
14 | hOTEL sa The Barker
While not yet complete the $10m The result has already gained high investment in the town is a substantial praise from local residents and patrons injection to the city’s future. and Dinan expects this to continue “We are here to deliver quality food and as word of mouth spreads throughout beverage to Mount Barker. the Mount Barker district. “The city was calling out for something “Our regular front bar punters have and we feel that we have answered the call.” already said how much they love the From shabby to sheek new facilities and only having utilised a There is no question The Barker was in soft opening we expect our patronage to desperate need of significant changes. increase further with an official launch No one knows this better than Hotel and advertising.” Manager, John Dinan. Delivering the new, remembering the old He believes the hotel now has the ability The Barker’s refurbishment has bought to not only change the nightlife the hotel into the 21st century, but of Gawler Street but of Mount Barker importantly has not lost the heritage that in general. stretches over two centuries. “The hotel is now completely at the The front bar is very traditional and other end of the spectrum to what it was features pressed metal in the wall. The before the refurbishments. mood is light and a gas fire separates “From where we started, it was hard the large TAB and Keno area from the not to improve. The hotel had basically rest of the bar. The Barker sign in the been closed for three years and while the front bar houses stunning LED lighting potential was great, there was a lot of that changes colours, creating a great work to be done.” centrepiece for the bar.
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www.ahasa.asn.au | 15 The Barker
The kitchen, which at the moment is producing about 1,500 meals a week, is responsible for a Mediterranean style menu. The lounge bar has a polished concrete floor, tiling behind the bar and the fans and light fixtures provide the feature of the room. The dark colours of the floor are set-off against the soft colours of the walls and ceiling. The highlight of the bistro is the amazing design of the ceiling. The wooden timber style gives the room a light and bubbly feeling. Coupled with large bi-fold doors opening out on to Gawler Street the room is naturally very bright. The bistro is able to seat 150 people inside and a further 40 outside in the dining area under the leafy surrounds of Gawler Street. Lancer Beverage Systems has supplied and installed a fully customised beer system at The Barker that provides them with the flexibility to have whatever beer they like on tap.
John Reuther Another Quality Joinery Fitout Cabinet Maker / Joiner AnotherAnother Quality Quality Joinery Joinery Fitout Fitout PH: 8234 9600 - www.johnreuther.com.au bars ~ tab ~ accommodation ~ Gaming room. Your hotel/motel fitout specialist!
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www.ahasa.asn.au | 17 The Barker
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18 | hOTEL sa The Barker
The spectacular bistro ceiling and mirror wall make the space very roomy and on sitting down you feel as though you are the only one in the restaurant. Being located in between the Adelaide Hills and Fleurieu Peninsula The Barker strongly relies on the local produce of the two highly productive agricultural regions. It’s for this reason that the menu is changed four times a year to ensure the greatest use of produce. Wine was definitely an area of concentration, Mount Barker is surrounded by some of South Australia’s best wine districts and its customers expect good wine and the staff to know about these wines. Due for later extensions, the first floor of The Barker will include three sizeable function rooms. The main function room leads onto a large balcony that overlooks the heart of Mount Barker. “As with all of the other areas we will try and keep one of the original walls to ensure we have a sense of history amongst the modern updates of the areas,” Dinan said. There are three water tanks underneath the hotel which recycle water and catch it from the roof. This provides the hotel with a significant water saving and allows The Barker to use this water on garden beds and in the toilets.
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www.ahasa.asn.au | 19 The Barker
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Beneath the surface While the first level of The Barker provides the latest in hotel technologies and styles, it is a very different story as you venture below the surface. Underneath the ground floor is a stunning tale of years gone by. On entering the old-style underground rooms there is a cool damp feeling. There are little narrow tunnels leading into small rooms. It is like you have strolled into a cellar in an old ruin, not underground passages beneath a stylish new hotel. “We are still not 100 per cent on what we will do with the underground rooms. “There is so much potential with them but we need to do a little bit of work down here. With so many great wineries through the Adelaide Hills and down to Langhorne Creek it would be great to feature some local wines and do tastings down here.
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www.ahasa.asn.au | 21 The Barker
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22 | hOTEL sa The Barker
“Fassina’s have a huge back catalogue of wines which could also be tasted. It provides a real point of difference for us.” Underground is not yet open to the public, but it is guaranteed to be a hit with both local and travelling patrons. “When we arrived the downstairs was purely used for storage, however I think if you go back much further than that you would have found they would have been used as rooms for hotel patrons.” an interesting find During the renovations the demolition company came across a mystery package in one of the wall cavities. With not a thought as to what they would later find, the package was opened and the results were, at the very least, unexpected! Uncovered in the package were 12 very adult photos, which it is safe to say are definitely not suitable for print. It is believed the photos date back to sometime between 1920 and 1935. specialising in hospitality solutions The rumour around the hotel is the shots were taken in the rooms upstairs by a group of wealthy locals. Judging by the looks on the faces of those involved they certainly were enjoying their stay Congratulations at The Barker! Injecting life into a fast-growing city, The Barker to The Fassina Group and the team at is already striking at the heart muscle of both The Barker Hotel. local and visiting patrons. Phone: 1300 557 587 www.bluize.com.au
• Hydraulic services • Trade waste systems
• Recycle water All aspects of the hydraulic services designed and installed • Fire service by Commercial Plumbing SA. Commercial Plumbing SA are proud to be associated With the redevelopment of Mt Barker Hotel
www.ahasa.asn.au | 23 AHA|SA Staff Spotlight
when did you join the aha (sa)? were hoteliers in Adelaide. My Great- January 2005. Great Grandfather Alexander ran many hotels, including the White Horse, John what are your key responsibilities at the aha (sa)? Bull, Hilton, Maid of Auckland, and the I develop and manage relationships with Land of Promise to name a few. His son corporate sponsors of the AHA|SA, then Walter was also in the hotel business, promote their goods and services to the as was Walter’s son Walter, and then hotel industry through various forms of my father Gerry. I also married a marketing. I also develop and manage hotelier and I have worked in hotels. our major events such as the Awards for Now I work for the Association and it’s Excellence, the Women in Hotels network up to my children to follow suit! and manage our charitable funding where is your favourite holiday arm known as ‘Hotel Care Community destination? Projects’. I loved Italy for its culture, history and how do you occupy your time outside coffee. In terms of a ‘realistic’ holiday, of work? I’m happy to be anywhere near a good We have a busy family with two little beach with my friends and family and boys who definitely keep us on our toes. good food and wine. I go for big walks along the River Torrens, If you could ask any three people in go to the gym, but most of all I love world around for dinner who would you spending time with family and friends. ask and why? Lucy Randall There is never a spare moment. P!nk, Sean Connery and Bono. With an Manager – Events what’s something readers probably don’t American, a Scot and an Irishman could know about you? you imagine the stories and the singing? & Sponsorship My father’s side of the family (Rankine) Just brilliant. Do you have an ATM in your hotel?
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For more information please contact Julie Bowels on: Mob: 0411 854 117 Ph: 08 8353 6957 Email: [email protected]
24 | hOTEL sa
Cascade launches Pure Blonde free iPhone app goes back to in a world first Brewtopia in epic
Cascade Brewery Co has launched new TVC a free iPhone app called the Cascade Brewer’s Nose, featuring The latest Pure Blonde instalment more than 500 Australian and titled Pardon, follows on from international brews. The app will Brewtopia (2006) and Dove Love be a one stop guide for any beer (2009) with two wide-eyed blokes fan and cater to increasingly embarking, map in hand, on an curious beer aficionados’ thirst adventure through the picturesque for knowledge on the art of land of Brewtopia, the ultimate brewing and matching their destination for beer lovers. After a Seasons Greetings to all our valued favourite beers to food. long and treacherous journey, the Customers, The Cascade Brewer’s Nose app guys arrive at their destination where they enjoy a well deserved With summer and the festive season has been created in response to an increasing desire for beer cold Pure Blonde and things on our doorstep, there is no better time seem to be going nicely until one to sit back and enjoy the many cider lovers to understand different beer styles, try new brews and small faux pas sets off a rather and craft brands that we have on offer unexpected chain of events. at CUB. share this new-found knowledge with friends. The app features According to Richard Oppy, Group We are constantly looking at ways to information on not only the Marketing Manager – Pure Blonde, improve our portfolio position through Cascade range of beers, but most the latest TVC remains true to Pure marketing, investment and innovation readily available Australian and Blonde’s legacy of doing things and our cider and craft products are international brews, including differently. seeing real growth. an overview of the 14 main “This commercial has serious beer styles and a series of food Cider is the fastest growing alcohol scale in terms of both look and matches to help users find the category in Australia, currently growing feel and special effects. In fact, it perfect dish to accompany their at 21.8% volume. Our cider portfolio took seven weeks of editing, post favourite ale or lager. includes three of the most popular production and creating the music brands in Australia and internationally – The Cascade Brewer’s Nose is the sound mix to get to this point and Bulmers, Strongbow and Mercury. world’s first iPhone app focused we’re thrilled with the final result, All indications point to further growth on beer to use barcode scanning a TVC that feels epic and signals a over the summer months particularly technology, allowing users to big summer ahead for the brand.” easily scan their beer using the with the Ashes here as historically, Pure Blonde is also set to embark iPhone camera, view videos, read cider sales perform very well on a series of major music festival and submit tasting notes and because of the English contingency activations in a national campaign keep a log of the brews they’ve at the matches. Again, we are seeing to strengthen Pure Blonde’s tried to date. consumer tastes changing and looking dominance as the country’s number for something different and exciting – To download the free Cascade one low carb beer. and cider certainly fits the bill. Brewer’s Nose iPhone app, click Craft beers are gaining a real following onto the iPhone App Store now in Australia, as we start to see people and search for ‘Brewer’s Nose’. take a genuine interest in learning about the versatility of beer. Our craft beer portfolio includes the Matilda Bay brews which include the popular North American style pale ale, Fat Yak, the Munich Oktoberfest-style lager Big Helga which was launched last year, and the honey wheat brew Beez Neez. Have a safe and happy Christmas, See you in the New Year, Stuart Carruthers Cheers, For more information on any of these products or promotions, please consult your CUB Business Stuart Carruthers Development Executive or order your products direct via our telephone call centre on 132 337.
Coopers Charity Concert
Farnham Concert success
oopers Brewery has described this be opened early to allow them to Cmonth’s John Farnham concert with enter. However, there was no disruption support act Kate Ceberano in the brewery to normal brewery activity. grounds as an outstanding success. “Depending on the act and circumstances, “A Night at Coopers”, held on the lawns we would certainly consider being of Coopers’ Regency Park brewery, involved in similar events in the future.” attracted 9,000 spectators, with part In return for using the brewery green, proceeds going to Coopers Brewery concert organisers agreed to donate Foundation, the brewery’s charitable arm. more than $100,000 to the Coopers Coopers Chairman and Marketing Brewery Foundation, which supports Director, Mr Glenn Cooper, said it charitable organisations with recognised had been a “fabulous” night with an strengths in medical research and enthusiastic crowd. health care, youth education and aged “The organisation by Phil Rankine at care services. Space Communications and his crew The money is to be divided between the was outstanding,” he said. Movember Foundation, the National “Large crowds began lining up from Heart Foundation, CanTeen and St early afternoon and the gates had to John’s Youth Services.
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www.ahasa.asn.au | 27 Feature: Hotels fight back
SA hotels fight back!
he AHA|SA recently put together Bud Goldsworthy, Avoca Hotel. Ta booklet that was sent to South Australia’s politicians voicing its concern about proposed blanket restrictions and taxes on the hotel industry. A number of AHA|SA members took part in the bringing together of the material. Over the next four pages of we have given you a taste of what was sent to our politicians. The AHA|SA were responding to the recommendations of a review of liquor licensing laws undertaken by the Office of the Liquor and Gambling Commissioner (OLGC). Through this submission the AHA|SA ensured the industry’s voice was heard. The AHA|SA submissions are available in full on the home page of www.ahasa.asn.au or by contacting AHA|SA on (08) 8232 45225.
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28 | hOTEL sa Feature: Hotels fight back
MEET REAL PEOPLE WHO RUN A REAL BUSINESS CREATE REAL JOBS AND PAY REAL TAXES
Phil Myles and Patsy Henwood, The Federal.
www.ahasa.asn.au | 29 Feature: Hotels fight back
Real People Real People Real Jobs Real Jobs Real Taxes Real Taxes
THE GOV, Hindmarsh THE BELAIR, Blackwood Joanne Tonkin and Melissa Templer Linda Noack
• Joanne and Melissa are fourth generation publicans and • Linda started working in pubs about 25 years ago. they have grown up in hotels. • She is also a director of the Stirling Hotel, which the • The Tonkin family have had The Gov for almost 18 years. partners purchased in 2003. • The Gov specialise in live music. The front bar has bands • The Belair, which has recently undergone major five nights a week and the entertainment area in the renovations, has won multiple awards in multiple fields, back averages four nights of live music a week. including wins at the AHA SA State Awards and the National AHA Awards for Best Bistro and Best Gaming. The Gov is the number one We are a multi-award-winning live music venue in town. We’ve hotel attracting families, yet we developed an accord on trading may be slapped with a new tax hours with residents and the that treats us the same as the council. But now we get this worst run venue. Why? blanket ban approach! Plus another tax and more unnecessary First licensed: 7 April 1869 trading restrictions and more Licensee/Manager: Linda Noack red tape! Specialty: Multi-functional with broad appeal No. of employees: 70 Max. trading hours: 3am Sunday – Thursday and First licensed: 12 July 1848 up to 4am Friday and Saturday Licensees: Tonkin Family since 1993 – Melissa Templer Max. approved Gaming Machines: 40 and Jo Tonkin Current GM entitlements: 40 Specialty: Live music and lots of it! No. of employees: 25 Max. trading hours: 3am Monday – Thursday and up to 5am Friday and Saturday Max. approved Gaming Machines: 0
30 | hOTEL sa Feature: Hotels fight back
Real People Real People Real Jobs Real Jobs Real Taxes Real Taxes
THE ALBERTON, Alberton THE LION, North Adelaide Peter and Kay Brien Andrew Svencis and Tim Gregg
• Peter and Kay are celebrating the 70th anniversary of the • Andrew and Tim have owned The Lion Hotel for almost Brien Family having the licence of the Alberton Hotel. 15 years. Prior to that they owned the Oxford Hotel on • Peter Brien lived at the hotel for 41 years. O’Connell Street for 10 years. • In 2010 he enjoys his 64th Christmas lunch • They have both been in the industry for 35 years. at the hotel. • The Lion is the winner of numerous hotel and restaurant awards, both locally and nationally. We’re told that the community We run a sophisticated, high needs these changes to combat so- quality venue that is recognised as called anarchy in the streets. That’s one of the best in Australia. This is a complete furphy. My family has not a trouble spot. In fact our good been at The Alberton for over 70 standing with our neighbours and years. Politicians and wharfies still the broader community is vital to rub shoulders in the front bar and our success. We do not need more they are as safe and as welcome as red tape, more compliance costs they have ever been. and more taxes. First licensed: 10 December 1877 Licensees: Brien Family – Peter and Kay Brien – First licensed: 10 March 1881 70 continuous years as Licensees Licensees: Tim Gregg and Andrew Svencis Specialty: A local community institution Specialty: Everything to a high standard! No. of employees: 43 No. of employees: 150 Max. trading hours: 2am Max. trading hours: 2am Max. approved Gaming Machines: 40 Max. approved Gaming Machines: 40 Current GM entitlements: 32 Current GM entitlements: 32
www.ahasa.asn.au | 31 Industrial Relations news
Paid parental leave commences January 1, 2011
rom January 1 next year, all working Fparents who are the primary carers of a child born or adopted after January 1, 2011 will be eligible for government funded paid parental leave. The Federal Government will fully fund up to 18 weeks of paid parental leave for eligible employees at the federal minimum wage, currently $570 per week. Workers must be full time, part time, self employed, casual, contract or seasonal employees and meet the eligibility criteria, as follows: • The primary care giver (usually the mother) must have worked at least one day per week for 10 of the 13 months before the birth or adoption of the child, with no break longer than eight weeks between two working days. • A salary cap of $150,000 for the primary care giver applies. to the employee. The business is not Where an employee is eligible for paid • The person must be an Australian required to make payments until they parental leave but does not have 12 resident for taxation purposes. have received the funds from the FAO. months of service with the employer as • The person must be the child’s The parental leave payment is taxed at the expected date of birth of the child primary care provider, which may not at the ordinary rate that would apply if or date of adoption, the scheme does be the mother in all cases. they were still working and earning the not require the employer to provide the • The person cannot return to work minimum wage. employee with access to 12 months of during the 18 weeks of paid parental Until July 1, 2011, the employer’s unpaid parental leave. In this situation, leave, except where they are ‘keeping payroll responsibilities will be on a where an employee would like to in touch’ with their employer and voluntary basis only. From July 1, 2011, take a considerable absence from the the business. employers will be required to act as the workplace they would need to resign The scheme is voluntary, with each ‘paymaster’ unless the employee has from their position in the workplace worker required to register with the worked in the business for less than 12 unless the employer voluntarily agrees Family Assistance Office (FAO) up to months or is expecting to receive less to keep their job open. three months prior to the expected date than eight weeks of paid parental leave. Employees cannot receive both paid of birth of the child. The FAO will then Employers are not required to pay parental leave and the baby bonus. In assess the application and determine superannuation to employees who are addition, paid parental leave is counted if the employee is eligible for the paid receiving the parental leave payments as income for the purposes of Family Tax parental leave. and do not need to accrue personal/ benefits. Therefore, employees will need Whilst employers are not required to carer’s leave or annual leave for the to obtain independent financial advice in fund the paid parental leave, they will time the employee spends on paid order to identify which scheme is more (in most cases) be required to distribute parental leave. Where an employee financially beneficial for them. the parental leave payments through also takes annual leave or long service Members with further queries in their payroll system. In most cases, leave, as well as the paid parental leave, relation to paid parental leave are businesses will receive money from superannuation payments must be paid encouraged to contact the HR/IR Team the FAO and then pass that money on on the annual leave or long service leave. on (08) 8232 4525.
32 | hOTEL sa 3 Big Locations! See our website for details. www.fitnesswarehouse.com.au
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Fitness Warehouse Head Office 148 Port Rd Hindmarsh, SA Ph (08) 8346 9811 www.ahasa.asn.au | 33 AHA Sponsors
Platinum 10/11
Gold 10/11
Silver 10/11 • Amtek • Bytecraft Systems • Jasol Australia • SA Lotteries • Angelakis Bros • Cashcard Australia Limited • Kelly & Co. Lawyers • SA TAB • Aristocrat Technologies • Commonwealth Bank • Konami Australia Pty Ltd • Samuel Smith & Son • Customers ATM • Sky Racing Australia • Liquor Marketing Group - • Employers Mutual • Solstice Media • Austar for Business/Fox Sports (Sip’n Save) • First Degree Commercial • Steele & Associates • Australian Liquor Marketers Refrigeration • Moore Stephens Adelaide Hotel Brokers Pty Ltd • HT Construction Services • My ATM • Talbot Olivier • BOC Limited • IGT • PFD Foodservice • Vectron Systems • Boylen Media • James Richardson Corporation • SA Liquor Distributors • Wallmans Lawyers
Bronze 10/11 • Ainsworth Game Technology • Duncan Basheer Hannon • Island 2 Island Beverage Company • Sundown Protection Services
• ALSCO • Energy Action • Jaquillard Minns • Support Staff
• Andale Hotel Services • Hill Equipment • Knight Frank • TJ Board & Sons Pty Ltd
• Angove Family Winemakers • Lancer Beverage Systems Inc. • Macmont Gaming Supplies • TJ’s Cleaning Services
• BankSA • Hospitality Group Training • Meat & Livestock Australia • Total Control Security Services
• Birnie Sanders Hotel Brokers • Hospitality Industry Training • Options Wine Merchants • Trans Tasman Energy Group
• Brown-Forman Australia • Independent Distillers • Shuffle Master • Trusonic
AHA CORPORATE SUPPORTERS INDUSTRY SUPPORTERS
• British American Tobacco Australia (Gold) • ABnote • Clelands Lawyers • Goodall Refrigeration • John Reuther Cabinet Makers • • Imperial Tobacco Australia Ltd (Silver) • Nightlife Music Video • Novatech Productions • Perks Integrated Business Services • Vintek
34 | hOTEL sa SATIC Awards
AHA members take out tourism awards
hree AHA|SA members were recently “The standard of entries was extremely Tawarded South Australian Tourism high, which underlines the commitment Awards from the South Australian our operators have towards this important Tourism Industry Council. industry,” he said. More than 620 people attended the “It has been inspiring to see the Crowne Plaza. black tie event, where 26 awards were commitment that tourism businesses presented including to the Sebel Playford, have given to reviewing their goals and Crowne Plaza and Innamincka Hotel. achievements through the awards The Sebel Playford won the Luxury process and showcasing their success to And the AHA|SA Accommodation category, the Crowne the industry. Winners are: Plaza won the New Tourism Development “The Tourism Industry Council aims and Innamincka Hotel won the Heritage/ to present the South Australian tourism Luxury accommodation Cultural category. industry as professional and high quality.” - Sebel Playford. South Australian Tourism Industry The South Australian Tourism Awards new Tourism Development Council Chief Executive, Ward Wilbrook, are the pinnacle of excellence within the - Crowne Plaza. said a record 184 entries were received tourism industry; they reward innovation this year, highlighting the power a and foster best business practices by heritage/Cultural Tourism Awards win can have for a setting benchmarks for all tourism - Innamincka Hotel. tourism business. operators to aspire to.
Looking for a lawyer who What’s the most important understands the unique needs contract and challenges of the liquor and hospitality industry? you’ve signed recently?
Having managed businesses in the liquor and hospitality industry, Jarrod Ryan’s hands- on experience enables him to understand risks and identify opportunities. Jarrod provides advice and representation in areas including: Jarrod Ryan • Acquiring or preventing new
licences Telephone: (08) 9420 7189 • Gaming applications Mobile: 0421 595 815 Email: [email protected] • Varying licence conditions • Defending disciplinary actions • Buying and selling licensed premises • Due diligence and contract negotiations Safeguard Insurance Brokers • Property issues and leasing matters 08 83710566 • Planning and environmental issues Protecting the hospitality industry for over 20 years
www.ahasa.asn.au | 35 AHA Sponsors
Contacts accountancy services Cooking supplies Kitchen Equipment • Jaquillard Minns 8221 6551 • Bidvest Hospitality Supplies 8245 6200 • Andale Hotel Services 8234 0388 • Moore Stephens Adelaide 8205 6200 • First Degree Commercial Refrigeration • Bidvest Hospitality Supplies 8245 6200 • Perks Integrated Business Services 1300 734 463 • First Degree Commercial Refrigeration 8273 9300 • Hill Equipment 8368 2300 1300 734 463 air Conditioning Electrical • Hill Equipment 8368 2300 • First Degree Commercial Refrigeration • HRT Electrical (Hill) 8368 2300 Legal services 1300 734 463 Energy Brokers/Consultants • Clelands Lawyers 8177 5888 • Hill Equipment 8368 2300 • Trans Tasman Group 03 9418 3911 • Duncan Basheer Hannon 8231 3668 • Kelly & Co. Lawyers 8205 0800 aTMs • Energy Action 8377 7133 • Talbot Olivier 08 9420 7189 • Cashcard Australia Ltd 8234 1082 First-aid supplies • Wallmans Lawyers 8235 3000 • Customers ATM - Incorporating ATM Solutions • Alsco 8346 1391 Media 1300 305 600 Food services • Boylen Media 8233 9433 • My ATM 8353 6957 • Angelakis Brothers 8400 1300 • FIVEaa & Nova 8419 1395 • Holco Fine Meat Suppliers 8162 8400 audio Visual • Solstice Media 8224 1600 • Meat & Livestock Australia 8227 1811 • Harvey Norman Commercial 8150 8000 Membership Card / Loyalty systems • PFD Foodservice 8114 2300 • Nightlife Music Video 1800 679 748 • ABnote 8374 3677 Furnishings • Novatech Creative Event Technology 8352 0300 Music Licensing • James Richardson Corporation 8211 8966 Background Music • APRA Australasian Performing Gambling services • Trusonic 1800 664 653 Right Association 8239 2222 • SA Lotteries 8208 4100 • Nightlife Music Video 1800 679 748 Onhold and Inhouse Music and Messaging • SA TAB 8354 7300 Banking • Trusonic 1800 664 653 • Shuffle Master Australasia 8340 1322 • Bank SA 8424 4081 POs systems Gaming Machine services • BankWest 8334 3714 • H & L Australia Pty Ltd 8291 9555 • Ainsworth Game Technology 0402 927 833 • Vectron Systems 1300 789 366 • Commonwealth Bank 8206 4274 • Amtek 1300 765 082 Property Valuations Beer Dispense Equipment • Aristocrat Technologies Australia 8352 0000 • Knight Frank Valuations 8233 5212 • Lancer Beverage Systems 8268 1388 • Bytecraft Systems 1300 130 500 Refrigeration Beverage Gases • IGT 8231 8430 • Bidvest Hospitality Supplies 8245 6200 • BOC Limited 8300 5668 • Konami Australia Pty Ltd 0409 047 899 • First Degree Commercial Refrigeration Beverages • Macmont Gaming Supplies 8340 1322 1300 734 463 • Angove Family Winemakers 8264 2366 • Maximum 8375 9000 • Goodall Refrigeration 8338 3866 • Australian Liquor Marketers Pty Ltd hotel Brokers • Hill Equipment 8368 2300 8152 8700 • Access Hotels & Commercial 8212 0800 security • Brown-Forman Australia 8418 7111 • Birnie Sanders Hotel Brokers 8338 7381 • Sundown Protection Services 8295 1268 • Coca-Cola Amatil (Aust) Pty Ltd 132 653 • NAI Harcourts Brock Commercial 8203 1399 • Total Control Security Services 8369 1174 • Constellation Wines Australia 8392 2222 • Steele & Associates Hotel Brokers 8232 1566 sports & Entertainment • Coopers Brewery 8440 1800 • TJ Board & Sons Pty Ltd 8376 5022 • Austar for Business 1300 720 630 • Diageo Australia 8245 9300 hotel Kitchen & Bar Equipment • Fox Sports 1300 301 415 • Foster’s Group 132 337 • Bidvest Hospitality Supplies 8245 6200 • Sky Racing 1800 251 710 staff Training & Recruitment • Independent Distillers 0409 750 370 • First Degree Commercial Refrigeration • Hospitality Group Training Inc 8223 6766 • Island 2 Island Beverage Company 8244 2212 1300 734 463 • Hospitality Industry Training 8267 3000 • Liquor Marketing Group 8416 7570 • Hill Equipment 8368 2300 • Support Staff 1300 768 707 • Lion Nathan 8354 8888 hotel Management superannuation • Options Wine Merchants 8346 9111 • H&L Australia Pty Ltd 8291 9555 • HostPlus Pty Ltd 8205 4965 • Pernod Ricard Australia 8208 2444 hotel supplies Table linen • SA Liquor Distributors 8416 7500 • Andale Hotel Services 8234 0388 • ALSCO 8346 1391 • Samuel Smith & Son 8112 4200 • Bidvest Hospitality Supplies 8245 6200 Tobacco Product suppliers • Schweppes Australia 8366 9103 • First Degree Commercial Refrigeration • British American Tobacco Australia Ltd Builders / Building services 1300 734 463 8300 8888 • HT Construction Services 8364 0699 • Hill Equipment 8368 2300 • Imperial Tobacco Australia Ltd 8412 7400 Cabinet Makers Information systems/site Preparation Travel • John Reuther Cabinet Makers 8234 9600 • Bytecraft Systems 1300 130 500 • Phil Hoffmann Travel 1800 632 372 Cleaning services Insurance websites • TJ’s Cleaning Services 8271 1911 • Aon Risk Services 8301 1111 • Boylen Media 8233 9433 Cleaning supplies I.T. Products & services workers Compensation • Jasol Australia 8346 4322 • Vintek 1300 001 337 • Employers Mutual 8127 1100
36 | hOTEL sa AHA|SA Member Services
Licensing & Gaming Services
he AHA|SA Manager – Licensing and variations of licence conditions. Tand Gaming, Chris Thomson, can • Preparation and lodgement of provide all AHA|SA members with free objections to licence applications and general advice on liquor and gaming • Representation in the Licensing issues and a range of other legislative Court and the Liquor and Gambling requirements. Commission. Chris is also able to act on behalf • Preliminary advice on enforcement of members in relation to liquor and procedure. gaming applications. Assistance can A moderate professional fee is attached also be provided in relation to other to such advocacy work, to help cover regulatory requirements. the Association’s costs. General advice It’s part of the valuable assistance the remains free. AHA|SA can provide members. We can Given the increased emphasis on also help with the correct preparation of enforcement, members are encouraged documents to enable smooth passage to review their licence conditions and For more information on any licensing of a range of applications. check for their current suitability. queries please contact Chris on the such help can cover: For example, restrictions that were • Advice on council requirements prior imposed when a particular music style details listed below. to lodging. was provided at a venue and which • Preparation and lodgement of is no longer provided, may still have CHRIS THOMSON applications for alterations and obligations such as increased security Manager – Licensing & Gaming redefinition of licensed areas. that may need to be removed. Members • Preparation and lodgement of applications should contact Chris Thomson for any Phone: 8100 2430 for extended trading authorisations advice on licence conditions. Email: [email protected]
New Members
welcome to our new members Pinnaroo Hotel Cornwall Hotel Gumeracha Hotel St Kilda Hotel Cumberland Hotel Wirrina Cove Resort Licensee Transfers - september
hotel Location Date Granted new Licensee Junction Hotel Brinkworth 6-9-10 Carolyn Byrne Hackham Community Sports & Aussie Inn Hackham 14-9-10 Social Club Cumberland Hotel Glanville 19-9-10 The Cumberland Newport Pty Ltd Earl of Aberdeen Adelaide 21-9-10 Burfox Pty Ltd Clare Castle Hotel Kapunda 22-9-10 Gregory Berryman Licensee Transfers - October
hotel Location Date Granted new Licensees Riverton Hotel Riverton 7-10-10 John & Anne Rankine Robertstown Hotel Robertstown 19-10-10 Stocks Enterprises (SA) Pty Ltd Rising Sun Hotel Lobethal 27-10-10 Macleod Furze Group Pty Ltd Rocks Tavern Carpenter Rocks 28-10-10 R.A.L.L Group Holdings Pty Ltd
www.ahasa.asn.au | 37 Smithy on the road
Smithy on the road
The Commonwealth Hotel.
! GOLD
hey just can’t stay away from the industry! Last time I had PARTNERSHIP Ta discussion with Peter Condon just after he had sold the Cross Keys Hotel, he told me how great it was not to have to go to work seven days a week. Nevertheless Peter is back in business - at the Joiners Arms Hotel! Working together When Peter sold the Cross Keys Hotel in April 2008, it provided him with the opportunity to spend more time with your hospitality business and the his parents (Austin and Bet) at Laura. When you are in the Commonwealth Bank hotel industry it doesn’t give you a great deal of spare time for socialising especially when your family live away from the When you work in the hospitality industry, service is paramount. At the Commonwealth Bank, we understand that, as we’ve been involved with city. Peter is spending at least four days out of 14 with them at 4HE #OMMONWEALTH "ANK HAS BEEN A LEADING "ANK IN THE 3OUTH !USTthe South RALIAN (OTEL )NDUSTRY FOR Australian hospitality industry for many years. Laura, and while there, Peter is a regular at the North Laura NEARLY YEARS AND IS PROUD TO BE A 'OLD SPONSOR OF THE !USTRALIAN (OTELS !SSOCIATION 3! We know the business and we know the people. Over time, we’ve helped Hotel. Peter’s Dad, Austin, was at the North Laura Hotel from many hoteliers to improve their premises and their 1928 until 1981. 53 years in the one pub is just amazing! Peter "ACKED BY A TEAM OF lNANCIAL SPECIALISTS OUR DEDICATED TEAM COrevenueNTINUES TO ASSIST (OTEL by tailoring solutions to suit their business and personal goals. calls in every second Saturday to the pub for a meal. Only OPERATORS AND THE (OTEL INDUSTRY WITH PACKAGES TO lNANCE KEY ASWhetherSETS AND ACCESS TO it’s a minor refurbishment or a major fit-out, or simply a restructure of your finances, we can provide the expertise to recently he was heading to the pub but his Mum didn’t want to WORKING CAPITAL SOLUTIONS help you make the most of your business. go so Peter and Austin went for a ‘couple’ of cold ones. Betty ,OCAL 4EAM ,OCAL +NOWLEDGE WITH ,OCAL $ECISIONS But it’s not just about your business — we’re also here to support the said, “Don’t be late boys” and of course they weren’t - they banking and finance needs of every person involved. And we’re based didn’t get home until midnight! #ONTACT ONE OF OUR EXECUTIVES TODAY locally so that we can make decisions that are relevant to where you are today. The new owners of the North Laura Hotel, Paul and Eve .EVILLE -EAD 2ELATIONSHIP %XECUTIVE Lynch, are cousins to Rocky (Eugene) and Crowbar (Damian) For more details on how we can help to grow your business your &RANK 2OMEO 2ELATIONSHIP %XECUTIVE contact point is: Lynch. It gets even more interesting as Damian and his wife "OB -AWSON 2ELATIONSHIP %XECUTIVE Debra managed the North Laura from 1986 until 1989. The *IM 'OLDNER 2ELATIONSHIP %XECUTIVE Frank Romeo - 0414 997 510 boys also ran the Largs Pier Hotel for sometime. Paul looks Neville Mead - 0414 481 353 forward to Peter calling up on his regular trips. Paul told me Dave Hammond - 0414 887 265 that Peter has provided him with some worthwhile advice on running the hotel. Peter has great plans for the Joiners Arms Hotel. He is going to do major renovations in the New Year. In fact the pub could !". ' be closed for up to two months so these renovations can be completed. I look forward to the end result.
38 | hOTEL sa Smithy on the road
Also on my travels I called in to the Commonwealth Hotel at Port Augusta and was blown away with the dazzling Christmas Brian Smith decorations. Darren, Tania, Ellen, Laura and Ben started putting up the decorations at 8am on a Sunday, and the final piece of tinsel was put in place at 11pm that night! The whole family go to a lot of trouble to make the Festive Season an enjoyable time for the hotel patrons as many other hotels do. Your local pub is a great place to meet with friends at this special time. Talking of friends, on my travels through the North, I called into the North Star Hotel at Melrose, and who greeted me with a big smile and a hug? None other than Di Lintern. Di celebrated a milestone birthday in November, however, being the gentleman that I am, I will not divulge the actual number. You will have to call in and ask Di yourself! While in Whyalla for the Regional Meeting, I caught up with a bit of a character in the front bar of the Westlands Hotel. A fellow called Irish. Last year Irish supported the cancer foundation by shaving his beard off. He raised over $1200 dollars for this great cause. Good onya Irish and thanks.
Irish at Westlands Hotel. Di Lintern.
www.ahasa.asn.au | 39 Women in Hotels
Women in Hotels Christmas drinks
ver 60 hoteliers and 40 sponsors attended the Women Oin Hotels Christmas Drinks, held at Hotel Richmond on Tuesday, November 16. This informal event marks the final event on the 2010 Women in Hotels calendar and is always a great way to wind up another busy year. Guests enjoyed the fantastic hospitality in the stunning setting of ‘First Bar’ - winner of ‘Best Bar Presentation & Service’ at the 2010 AHA|SA Awards for Excellence. Ladies brought along some essential items for women that were donated to the Magdalene Centre on Carrington Street for those in need this Christmas. Also, sponsors donated a fantastic array of prizes for the Christmas Raffle that generated over $1000 for the South Australian Women’s Housing Trust. The AHA|SA would like to thank the sponsors for their ongoing and generous support.
Keno Coin Toss
Gamble responsibly.
40 | hOTEL sa Women in Hotels
www.ahasa.asn.au |41 Regional Meetings Regional Meetings
he AHA|SA conducted regional Tpresentations followed by lunch at Flanagan’s Irish Pub in Mt Gambier for the South East region, the Walkers Arms Hotel for the Metro region, the Royal Exchange Hotel for Yorke Peninsula and the New Whyalla Hotel for the Pt Pirie, Pt Augusta, Whyalla and Far North region. All the hosts did a fantastic job, providing great facilities for these meetings and wonderful meals for our hoteliers and sponsors at lunch. Once again thanks to all our sponsors who supply product at these events. 01
01. Jason Fahey - Lakes Resort Hotel; Mark Smith - Barreau Hotels Group; Paul Cazneaux - Hospitality Industry Training 02. Wendy Ettridge - HGT; Ian Horne - AHA|SA 03. Craig Gilbert; Rick Basheer - Moore Stephens 04. Tim Dean - Walkers Hotel; Brenton Burge - SA Liquor 05. Jenni Taylor & Julie Bowels - My ATM 06. Lindsay McInnis - Banks SA; Lucy Randall - AHA|SA, Sam McInnes - Arkaba Hotel 07. Malcolm & Darren Steele - Steele 02 03 & Associates; Matt Binns - Robin Hood Hotel; Ian Horne - AHA|SA 08. Laura Secker, David Rowe & Tania Mudge - British American Tobacco 09. Caderyn McEwen - Kelly & Co; George Giotis - Macmont Gaming 10. Bud Goldsworthy - Avoca Hotel; Ron Johnson - NAI Harcourts 11. Brenton Burge - SA Liquor; Jason Kelly - Cross Keys Hotel 12. Claude Scorsonelli - Island 2 Island Beverages; Jacky Hamood & Gavin Bockelberg - ALM 13. Tim Boylen - Boylen Media; Peter Hurley - Arkaba Hotel. 6254 JASOL EC PRINT ADVERT FA.pdf 15/11/10 4:35:40 PM 04 05 Are you making environmentally responsible choices? Jasol’s Environmental Choice product range is: - made almost entirely from renewable plant resources rather than oil-based ingredients; - readily biodegradable; - high performance, yet cost effective; - certified by GECA (Good Environmental Choice Australia), the premier mark of environmental performance for products and services in Australia. This innovative and comprehensive range is the environmentally responsible choice for your cleaning needs. Go to www.jasol.com.au to view the full range. TM Allan Bartlett 0420 362 352
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42 | hOTEL sa
THE MARKETING JOB NO: 6254 BUSINESS PARTNER: JASOL JOB NAME: EC PRINT ADVERT DESIGNER: WF NO: FA DATE: 15/11/10 IMAGES: HI RES COLOURS: CMYK SIZE: 74.25x210mm ARTWORK FOR APPROVAL Please note: care has been taken by The Marketing Zoo to prepare and check this file and artwork for accuracy and consistency with your instructions. However, ultimate responsibility for the file and artwork, ZOO including its content, rests with you, our Client. Please check all graphics and text very carefully before approval. The approved artwork must be signed and sent to us via courier or fax before we proceed to production and printing. evolutionaries Regional Meetings
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www.ahasa.asn.au | 43 Beverage Buyer
Beverage Buyer keeps you up-to-date with all of the very latest news from around the Beverage Industry. www.ahasa.asn.au | 45 Beverage Buyer
Coopers wins JBWere Masters golf contract
2009 Australian Masters winner, Tiger Woods.
oopers 62 Pilsner will be the official newly released low carbohydrate beer, Mr Goulmy said more than 3,000 cases Cbeer of the JBWere Masters golf Coopers Clear, would also be available of beer were sold over the four days of tournament for the next two years. in all corporate hospitality areas as well the tournament. Premium Beverages, the distribution as the main and satellite bars around To coincide with the Masters, company for Coopers Brewery, has the course. Premium Beverages also ran a signed a new three year contract with “Premium Beverages took on competition in which entrants get the event organisers to secure the beer sponsorship of the JBWere Masters chance to design their own golf balls. rights for the event, held this year at for the first time last year to showcase The main prize was a golfing holiday in Melbourne’s Victoria Golf Club. Coopers’ world class lagers, especially the Himalayas. This year’s tournament, held from the newly introduced 62 Pilsner,” he said. Coopers Chairman and Marketing November 11-14, featured some of “We were delighted with the response Director, Mr Glenn Cooper, said that the world’s best golfers, including Tiger we received and are very excited by being while Coopers was best known across Woods, Sergio Garcia and Camilo able to continue that involvement. Australia for its distinctive range of ales, Villegas as well as leading Australian “The exposure that Coopers 62 Pilsner especially Sparkling Ale and Pale Ale, golfers, Robert Allenby and Geoff Ogilvy. obtained during the event was a major the brewery also had a suite of world The General Manager Sales and factor in positioning it as a local alternative class lagers. Marketing for Premium Beverages, Mr to imported premium lagers with discerning He said the JBWere Masters was an Mark Goulmy, said Coopers 62 Pilsner national and international audiences. ideal event to showcase these beers to was the Official Beer of the tournament, “We see the Masters as a key component a discerning national and international but other Coopers beers, including the of our ongoing marketing efforts.” audience.
46 | hOTEL sa Beverage Buyer
Three Kings hits shelves
s the new Three Kings range hits celebrate great times with great mates Ashelves, a series of trade and media and the stories that result. events were conducted around the country The events from September 30 to to celebrate the launch. October 15 were part of a roadshow to Three Kings is a new cross-category showcase the three products and their alcohol brand from Independent Distillers unique features. Australia; featuring a vodka & ginger Highlights included media and trade mix, dry-style lager and a 100 per cent events held at both Comme and Lamaro’s Australian apple cider. in Melbourne and Four in Hand Dining Tailored to the Generation Y wave of Room, Sydney. At the Sydney event, former beer-drinking males and launching across Australian Idol host James Mathison was three categories simultaneously, Three on hand to deliver his own Three Kings- Kings positions itself as a uniting brand style stories, while Independent Distiller’s choice, no matter what the consumer’s Marketing Director Steve Williams took James Mathison. persuasion. Three Kings seeks to guests through the range.
An innovation brewed to share
t the end of November Lion Nathan it easier for people to put beer back Ritual’, because cutting an orange this Aunveiled its latest addition to the on the dining table. But the great thing way is referred to as a ‘Carousel Cut’. Hahn trademark, a Belgian style wheat about Hahn White is its versatility – it’s a It gives the beer a fantastic sensory lift beer, or ‘white’ beer, with a twist – it’s great beer for individual consumption, to and really enhances the experience.” brewed to share. share together, or to match to a meal.” Hahn White will launch on tap at the end Catering to the Australian palate and of the month, and from January will be climate, Hahn White has been brewed available in a 735ml wine shaped bottle with malted barley and wheat, to deliver in addition to the standard 330ml stubbie. an accessible and refreshing brew. Matt Tapper, Lion Nathan Marketing Spiced with orange and coriander, Director, said the new format aims to essences, Hahn White is best served position beer as a beverage all consumers the traditional Belgian way – with a slice can enjoy together. of orange. “At the moment beer doesn’t provide “Belgian white beers are a popular an easy format for sharing, which makes beer style internationally, however the it less competitive when consumers are older, more established versions can looking for a product type that caters to be quite traditional in taste. We saw two or a group. By providing Hahn White an opportunity to take the brewing in a 735ml format we are making it easier credentials of our Hahn Brewers and for friends to share a glass when they’re create a more accessible white beer, having drinks at the local, or when they’re brewed with a lower percentage of wheat sitting down to dinner in the evening. to cater specifically to the tastes of “It’s all about encouraging consumers Australian consumers. to consider beer when they would “The custom of adding the orange to normally reach for wine, and making the beer will be dubbed the ‘Carousel
www.ahasa.asn.au | 47 Beverage Buyer
James Courtney wins V8 crown
Star driver James Courtney gave it his points securing the team’s remarkable all to take out first place, an amazing second place position on the V8 Supercar feat for the Jim Beam Racing driver, with Championship Series Team ladder. Steve Johnson bringing home 10th place Jim Beam Racing driver and 2010 V8 for the season – a result which placed Supercar Championship Series winner the team second on the V8 Supercars James Courtney describes the win as Championship ladder. testament to both his and The Team’s Following a nail-biting Saturday, which fighting spirit, which they maintained all saw many of the top teams crash due year: “Heading into the final round to heavy rain towards the end of the 53 points ahead of the pack, I knew I race, Jim Beam Racing worked through had to fight hard to protect my lead. the night to ensure Courtney was back Saturday’s race was a shake-up for on the track – ready to bring home the everyone on Pit Lane, and it only made Championship Series with a 113-point the boys and I dig deeper as we were lead. heading into the race with a 113 point And that’s exactly what he did – lead, and focus more on bringing home Sydney-born James Courtney crossed the Series on Sunday. the finish line to secure the title of 2010 “I knew the race was mine for the V8 Supercars Champion. taking, and made sure we did everything In addition to James’ success, team- we could to get over the line in first ustralia’s favourite bourbon Jim mate Steve Johnson also finished position. As a team, we’ve worked so ABeam, congratulate Jim Beam in the top 10 (bringing home fourth hard all year to maintain a dominate Racing on a phenomenal 2010 V8 position in the final race), which is an position and for me to come out on top Supercar Championship Series, as the impressive result for the V8 veteran, and win the 2010 V8 Supercar Series season wrapped up in December at who capped off his 11th Series this and The Team to pull in 2nd place, is the an action-packed race weekend at the season. Together, the pair finished the ultimate reward. We couldn’t have asked Sydney Telstra 500. season with a combined total of 5,071 for anything more.”
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48 | hOTEL sa Beverage Buyer
Coopers named Australia’s best full strength and tap beer oopers Pale Ale has been named CAustralia’s best full strength beer and best tap beer at the 17th annual Australian Liquor Industry Awards (ALIA) held at Sydney’s Luna Park. The ALIA Awards recognise and celebrate the liquor industry and its achievements over the past 12 months. Close to 800 leading suppliers, retailers, hoteliers and bartenders attended the carnival-themed event. The ALIA awards are voted on by the industry through a dedicated website and host publications National Liquor News, Australian Hotelier and Bars and Clubs Magazine. Thousands of nominations were received. Coopers Chairman and Marketing Director, Mr Glenn Cooper, said this year’s award wins were very pleasing. “Coopers Pale Ale has won the ALIA’s best full strength beer category for the past four years and best tap beer in four of the past five years,” he said. “This is a fantastic result that L – R: Tony Brentnall, Marc Prince, Rob Campanella, Ary Ganeshalingam, demonstrates the high regard Australia’s Paul Esposito, Kellie Palise, Graham McDonald. liquor industry holds for Coopers beer.” Bundaberg Reveals Summer RTd
iageo Australia has added a new The company cites Nielsen (MAT Jun double sided pillar posters, pack pole Dlimited edition RTD to its Bundaberg 2010) figures showing its Bundaberg Rum stands, electrostats, A-frame corflutes, Rum stable with Bundaberg Crisp being RTD tracking at eight per cent – double esky header cards and on-premise rolled out in October. total category growth. tent cards. The spirits giant described the brand Research also shows that Bundaberg “This new and exciting innovation from extension as “an exceptionally dry and Rum RTD shoppers purchase double the Bundaberg Rum is the ideal summer crisp blend of double-distilled, oak-aged quantity of regular RTD shoppers with an addition to the Bundaberg Rum RTD Bundaberg Rum, soda and lime”. average spend of $56 per purchase. portfolio,” Bundaberg Rum marketing Bundaberg Crisp has 30 per cent less Diageo Australia will be supporting manager, Matt Bruhn said. carbohydrates per 375ml can than Bundaberg Crisp heavily with a “We are confident Bundaberg Crisp, with Bundaberg Rum and Cola. comprehensive marketing and its light and exceptionally dry taste, will Diageo expects Bundaberg Crisp to advertising campaign that will include gain credibility as the ultimate RTD choice deliver for retailers this summer as trial, awareness in-store, radio and this summer. Bundaberg RTDs are in a dark RTDs are currently driving category outdoor advertising. very strong position at double total RTD performance at six per cent growth Retailers will be supported with in-store category growth and retailers can only versus total RTD category growth of four visibility through a POS suite including benefit from the introduction of per cent. header cards, cube promoter header, Bundaberg Crisp to their RTD range.”
www.ahasa.asn.au | 49 Beverage Buyer
Russian Standard Vodka wins Best New Product
ussian Standard Vodka, Russia’s ingredients,” Oliver Stuart, Russian to enjoy smooth and authentic Russian RNo. 1 premium vodka, recently took Standard Vodka Brand Ambassador Standard Vodka, created especially for home the coveted prize of ‘Best New said. “Consistently ranked among the the Australian market. Launched Product of the Year’ at the 10th world’s fastest growing spirits brands, it Exclusively distilled and bottled in annual Magazine Australian is perhaps no surprise that the Russian St Petersburg, all Russian Standard Bar Awards. Standard Vodka premium portfolio has vodkas are made using a unique blend The award comes as the premium vodka been so well received by the discerning of centuries old tradition, the finest brand celebrates a fantastic first year in Australian consumer.” Russian ingredients and state-of-the-art the Australian market, and the launch of Over 600 bar industry leaders and technology to produce superior quality, its refreshing new citrus ready-to-drink international guests attended the 10th authentic Russian vodka. (RTD) brand. Anniversary Australian Bar Awards, “Since its launch in 2009 we have seen including Miss Russia 2010, Irina outstanding results for Russian Standard Antonenko, who was in Sydney to Vodka in the Australian market, with the celebrate Russian Standard Vodka’s one brand now holding five per cent of the year anniversary and launch of Russian country’s entire vodka market,” Andrew Standard Vodka Citrus RTD. Irina also Skehan, Senior Brand and Business presented the Best New Venue Design Manager, Beam Global Australia said. Award, sponsored by Russian Standard “We are extremely proud to receive such Vodka, to Sydney’s Shady Pines Saloon. recognition from the Australian Bar Russian Standard Vodka’s premium Awards, and will continue to build on this portfolio in Australia now includes success in 2011. Russian Standard Original, Russian “Russian Standard Vodka is authentic, Standard Gold, Russian Standard premium Russian vodka of exceptional Platinum and the new Russian Standard quality, made with only the finest Vodka Citrus RTD - a convenient new way Oliver Stuart, Irina Antonenko, Andrew Skehan. HOSTPLUS launches “choose quality” campaign
OSTPLUS, the national leaders in their fields, who are dedicated “At the same, the TVCs also speak to Hsuperannuation fund for the to quality. The first of the TVCs features employers in our sectors, asking them hospitality, tourism, recreation and sport leading restaurateur Peter Doyle from to choose a quality partner as well. industries in Australia, recently announced Sydney’s famous Doyle’s restaurant. “Employers are still the channel through the launch of a unique advertising “We have intentionally created a series which most Australians join a super fund campaign that illustrates why HOSTPLUS of TVCs that align HOSTPLUS with quality and we think it’s imperative for workers is a quality fund. brands and respected leaders in the in our industries to be given access to The campaign will include a series of industries in which we specialise, across a quality fund that is dedicated to their three television commercials (TVCs). hospitality, tourism and sport. It is like profession,” he said. “Unlike a lot of ads from super funds no other campaign in the superannuation “The people chosen to feature in the which show charts and fees and things sector and one that we believe will set TVCs, and their organisations, are all that people don’t always understand, HOSTPLUS apart from other super funds, synonymous with quality within their we’ve stepped away from the technical in the minds of members and consumers. own industries, rather than simply debate and engaged in an emotional “It’s a campaign that focuses on retention being celebrity chefs for instance. branding exercise that asks people to of the almost one million Australians There is an aspirational quality about choose quality, and choose HOSTPLUS,” who are already with HOSTPLUS, and them, in that many of our members CEO David Elia said. literally asks those members to ‘choose recognise them as icons in their All three TVCs feature respected HOSTPLUS’ whenever they change jobs. fields.”
50 | hOTEL sa Riverbank Christmas
Christmas Riverbank display
ince 1959, the Christmas Riverbank Display has appeared on Sthe banks of the River Torrens at SA Brewing’s side door. The display’s history evolved from an idea by SA Brewing staff to tidy up the Brewery’s backyard and plant trees and grass. As an additional attraction, each Christmas the area is adorned by an attractive display of Christmas Decorations. During the 1960s more display items were built by staff of SA Brewing and many still remain today. Over three generations of families have visited the traditional Riverbank Display since its inception. Each year an estimated 300,000 people visit the display over the five week season. The display runs daily from 11am till 12midnight till New Year’s Eve. Favourite displays such as Father Christmas and his Reindeer, Frosty the Snowman, Jack in the Box and Moby Dick have been mainstays along with the 9m high toy stack. Additions last year included a replica Brewery Truck from the 1920s near the Port Road access. This display includes an interchangeable feature connected to a 3m high inserted cylinder. Also the Water Wheel house was enhanced. In 2010, Channel 7 has signed on as the new media partner for the Riverbank Display. Part of this sponsorship is a new addition in line with the promotional animated television used in Channel 7’s promotional ID’s. The structure is in the form of a pop up/ Thinking mutually creates music box which will enhance the growing display this year. inspiring results
Employers Mutual is proud to support the Australian Hotels Association.
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CELEBRATING
www.ahasa.asn.au | 51
aming Care is the Hotels Responsible Gambling Early Assisting in developing and promoting initiatives, GIntervention Agency, and is an initiative of the AHA|SA. programs and venue policies designed to address early Gaming Care is an Approved Intervention Agency, and its identification of problematic gambling behaviour. role is to assist venues with compliance and to minimise the harm caused by problematic gambling behaviour in all Providing practical assistance to managers and staff South Australian Hotels with gaming machines. Gaming in relation to compliance with regulatory Responsible Care achieves this by working with venue staff, Gambling Gambling and Advertising Codes of Practice. Help Services and other relevant Government and Non Undertaking audits to assist gaming venues comply with Government Community Service organisations. the regulatory codes of practice with a particular focus some of our duties include: on patron intervention. Assisting gaming licensees, managers and gaming staff in the early identification of, and support for patrons who Gaming Care has developed a Responsible Gambling may be at risk of or experiencing difficulties with their Document to assist venues to implement and comply with a gambling behaviour. range of regulatory requirements.
For any assistance or information, please contact Gaming Care and ask to speak with your local Gaming Care Officer.
Telephone: 08 8100 2499 Facsimile: 08 8232 4979 Email: [email protected] 4th Floor AHA|SA House 60 Hindmarsh Square Adelaide SA 5000 Max Hitchins, the Hospitality Doctor
Awards take you to a new level Bringing you web sites and ideas to help you fill your bars, beds and bistro’s
id you enter the AHA|SA awards for world-wide exposure. These days all and hear his advice on entering and Dexcellence in 2010? I am sure you award winners get exposure to a National winning an award search Google for - know The Highway earned the Award for and International audience. This comes Andrew Ford Story Bridge. Best Overall Hotel in South Australia. via the Internet. Clever marketing via ‘you Final thought: Mary Kay Ask (American Wow. What a great operation. But The tube’ can see your site receive thousands businesswoman and founder of Mary Highway wasn’t the only winner. of hits. (See point #6) Kay Cosmetics) once said “There are two Everyone who entered was a winner, award winners receive a 12 month things people want more than sex and even if they did not make the finalist list. complimentary subscription to money - recognition and praise.” Entering encourages you and your staff to ThEBestPub.com.au. And all finalists lift the standard. earn the right to be invited onto the site Max Hitchins is a Hotelier and a Are you intending to enter them in 2011? at a greatly reduced annual fee. Only Marketing Consultant to Hotels around If you have not considered entering here ‘the best’ are invited onto this site. Not Australia. He is known as the Hospitality are six reasons why you should consider the least of these benefits is access to Doctor and specialises in Internet doing so: a password protected page where you Marketing. AHA SA members are invited To attract new customers. Customers find video interviews with the ‘best pub to register at www.HospitalityDoctor.com like to be associated with winning hotels operators’ in Australia. And they answer to receive his regular e-mails with and pubs. When prospective customers the question “What’s the best marketing Secrets, Tips and Tonics to fill your Bars, see that you have won an award, it can idea you have ever used?” Also, Bistro’s and Beds. Tel: 0419 53 63 73. sway them to choose you over your THEBestPub.com.au was responsible for competition. Consider the thought the most watched pub video in Australia. process of a potential new customer. Search Google for P J Gallagher’s “#1 hotel looks like a good place to have signature dish - Lamb Shanks. You will a function. I wonder what it’s like? But #2 note it has been downloaded in excess of hotel has won an AHA|SA award. It must 17,000 times. Imagine getting 10 per cent be good.” of those people as new customers! To retain existing employees. Winning So, where do you begin? Firstly, check awards can improve employee morale. out http://www.ahasa.asn.au/awards-for- When employees are proud of their hotel excellence. Secondly, call Lucy Randall or pub’s achievements, they have an at AHA|SA on (08) 8232 4525 and ask excuse to engage with customers and tell about the categories you might be able of the award you won. to enter. (Better still, you will find them To attract new employees. Awards can and the winners at http://www.ahasa.asn. actually help you attract the best new au/awards-for-excellence) Thirdly, seek employees. People are drawn to award- some advice from award winners. winning pubs because they want to work At the 2010 AHA National Awards, for a winner. the Story Bridge Hotel in Brisbane won To be associated with the elite. When a major award. Recently I did a video you win an award nomination, you’re in interview with the General Manager - league with great hotels, great pubs and Andrew Ford. One of the very good points the industry leaders. You are recognised Andrew made was that the plan to enter especially on Award Night and afterwards the awards came from the ‘bottom up in the media. rather than top down.’ To ‘meet’ Andrew
www.ahasa.asn.au | 53 CHECKCHECK OUTOUT OUROUR ELECTRONICELECTRONIC SERVICES!SERVICES! ONLINE ORDER EZY THE BENEFITS FOR YOU, OUR VALUED CUSTOMER:
· View “live” SALD stock on hand levels (product availability or out of stock) · You can see what deals or group promotions are available · View your individually loaded customer level pouring deals · View “live” current orders and back orders · Access purchase history · Access 24hrs/7 days a week so you can order when it suits you · View all your account details (credit limit, balance) - current and history This means you can view and print all your invoices, credits and you can generate a statement. All these documents can be viewed on screen, printed or emailed! · Saves you time and takes out the guess work!
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Publican’s Pearlers
why did you become a publican? what are the three main ingredients that My mother in-law got me my first job as make a good pub? Cold beer, good food a barman at the R.S.L. in Angas Street. and fast friendly service.
If you weren’t a publican, what else would If your doctor said you only had one week you be doing? Horse studmaster. to live, how would you spend it? I would spend it on my property, Finniss Lodge, Do you have a nickname? Bosses husband with my family. or Mayor of Finniss. what is the strangest drink a customer has what’s the most memorable or ordered from you? Cowboy c*** sucker embarrassing thing you’ve seen in a hotel? before they were well known. I took the tills from a female employee and her skirt came off with them. what is your favourite beverage? Ouzo and coke. Excluding your hotel, what other pub do you enjoy having a drink in? why? The what is your favourite food? Lakes with Greg Fahey and a good bottle Rump steak medium with fried onions of Grange. and a hard egg.
If you were granted one wish, what would what is your favourite TV show? Wayne Francis, it be? To win the Melbourne Cup. Sky racing.
The Elephant & If your life story was made into a movie, what is your favourite holiday spot? Castle which actor should play you? Hugh The Canning Stock Route. Jackman. If your hotel caught on fire, what would you and who would be your preferred female save first? Photo of Zip Zip Aray when he lead? Nicole Kidman. won the Goodwood Handicap.
which is your favourite sporting team? what has been the best advice you’ve ever Port Power. received? Work hard and be honest.
who is your favourite sportsperson? Craig Complete the following sentence: “when Williams (Jockey). I retire from being a publican, I will… relocate to Finniss Lodge. what’s your worst habit? Throwing my salad greens off my plate onto the table. If you could sit down to dinner with three people who would they be? Craig Do you have a hangover cure? Berocca and Williams, Bart Cummings, Craig four Panadol. Lowndes.
54 | hOTEL sa Are you concerned about armed hold ups? Are you protecting your cash?
Maximum proudly introduces Teller Cash Recyclers TCR models available to the Australian Market Place, known as TCR 7000: “The Money Safe” • Base model TCR with 8 storage drums What are Teller Cash Recyclers? • Compact, yet high capacity with 5,600 notes A TCR is effectively a compact bank safe that (Avg value $150,000 – $250,000) incorporates an electronic note counter allowing the • Optional CUBO interface deposits of money at any time and withdrawal of notes with the security of time delay release. • High security bank safe • D=860mm H=670mm W=440mm Teller Cash Recycler (TCR) deposits, stores and withdrawals cash on demand: TCR 7008: • Deterrent against hold-ups on your premises • TCR with additional module of depositing cash • Control & streamline all cashflow on demand into secure self-sealing bag • Reduce temptation of internal theft • High capacity TCR of 5,600 notes plus 4,000 • Reduce frequency of armoured transport & reduce notes in the deposit bag armoured transport costs • Bag can be removed by armoured transport or • Reduce Insurance premiums venue managed • Perform deposit & withdrawal transactions throughout • Optional CUBO interface the day, which are staff or department specific • High security bank safe • Prepares floats for start of the day & cash deposits for • D=1055mm H=957mm W=440mm end of day reconciliation CUBO PC user interface kit includes colour • Perform machine balance enquiries, audit checks, touch screen, thermal printer, and hard disk. department balances or analyse historic information at Dallas key swipe for easy departmental and any time of day, week, month or year personal identification. Call us today for a free quote or visit our showroom at: 809 South Road Clarence Gardens SA
p: 1800 111 286
MAG_9225 Hotels SA Full Page Ad.indd 1 30/09/10 2:19 PM one call 24
service7 & support
Businesses, people and their reputations depend on reliable equipment. From supermarket display cases, refrigeration systems that prevent food spoilage and maintain quality presentation, to commercial cooking equipment in a submarine galley – these are all examples where Hill Equipment has built its reputation on delivering efficient, effective and reliable solutions.
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Is this for real?
orth Korea has been in the headlines The anti-oxidation drink contains multiplying brain cells,” KCNA said. Nfor all the wrong 60 kinds of “microelements” The drink can also protect skin from reasons in recent times. Yet Hotel SA extracted from more than 30 species wrinkles and black spots, and prevent came across this “believe it or not” story of plants, according to the communist common conditions such as heart that made us all smile. state’s official news agency KCNA. disease by removing “acid effete North Korea has claimed it has “It, with effects of both preventive matters”, it said. developed a “super drink” that can and curative treatment, helps improve If they can add “and it cures hangovers”, multiply brain cells and stop skin ageing. mental and retentive faculties by this super drink could be a real winner.
A new “Make It Safe”guide to food safety
SIRO Food and Nutritional Sciences ‘start-up’ phase will gain knowledge of food for commercial or retail markets Chas released a book – Make It Safe: essential to providing their businesses need a sound understanding of the A Guide to Food Safety – which provides with a solid food safety foundation,” Dr food safety risks associated with their small-scale food manufacturers with Gobius said. specific products and, importantly, how a practical guide to controlling food “It also contains a handy reference to control these risks. safety hazards. guide to the relevant Australian Failure to control food safety hazards The Leader of CSIRO’s Enhanced regulations.” can have devastating consequences for Food Benefit and Safety Theme, Dr Small businesses make up around not only the consumer, but also the food Kari Gobius, said the book translates two-thirds of all business in Australia’s manufacturer. sometimes complex descriptions of food food and beverage manufacturing “The Australian food industry has an safety practices and requirements into industry. excellent reputation for manufacturing simple, easy-to-understand English. Make It Safe should also prove safe food products. “Those already operating a small useful to tertiary students studying “Make It Safe provides a platform for business will develop a better food technology or hospitality industry even greater levels of food safety in understanding of key food safety courses. Australia, reinforcing our position as a systems, while those who are in the All people involved with the preparation source of quality food products.”
Whyte appointed principal
he International College of Hotel Centre of Excellence in Water Resources TManagement (ICHM) has appointed Management (ICE WaRM) initiative. Dr Ian Whyte as principal. ICHM’s chief executive Mr Gerald Dr Whyte has more than 20 years Lipman said the college, which is experience in hospitality education among the top hotel management and training. He joins ICHM from schools in the country, is delighted to the University of South Australia, have Dr Whyte on board. where he most recently managed “Ian will be a driving force in moving us international academic accreditation on to the next stage of our development”, for the university’s Division of Business. he said. Dr Whyte was also the manager, Dr Whyte, who has served on ICHM’s marketing and development for the academic board since 2008, takes up his Australian government’s International appointment in January 2011.
www.ahasa.asn.au | 57 AHA|SA new New Bronze Silver Sponsors, Sponsors, NAI Harcourts The island2island Hot water system Brock Commercial Beverage Company offers cool savings
erry Goodwin, Director of NAI he island2island Beverage Company n Adelaide manufacturer is looking THarcourts Brock Commercial, is Twas formed in 2007 to act as the Ato get businesses into hot water by pleased to announce the merger of exclusive and National importing Sales, recycling their waste heat. Langfords Hotel Brokers’ business into Marketing and Distribution agency for Beverage dispenser and ice making NAI Harcourts Brock Commercial’s the world renowned and iconic Angostura equipment manufacturer Lancer Hotels & Hospitality Division. aromatic bitters. Beverage Systems, has launched a Langfords Hotel Brokers has been Angostura aromatic bitters are new water heater which operates by in business since 1859 and enjoys an recognised in the Liquor trade as the base harnessing the waste heat created by excellent reputation within the hotel ingredient for the iconic Aussie drink – refrigeration units. industry of professionalism and integrity. Lemon Lime & Bitters. Angostura has The new Lancer Ecco Heat systems can John Langford has enjoyed almost 31 recently launched the new Orange bitters be matched to refrigeration units in cool years with Langfords and brings a wealth for use with cocktails and spirits. rooms or air conditioners and is suitable I2i has a range of quality point of sale of experience, knowledge and contacts for business ranging from small material and promotional options at your to the Hotels & Hospitality Division that convenience stores to supermarkets, disposal so you can maximise your sales was formed some 18 months ago when convention centres or hotels. and profit potential from Lemon Lime & Ron Johnson Hotel Brokers merged The Managing Director of Lancer Bitters. their business with NAI Harcourts Brock Beverage Systems, Mr Joe Thorp, said I2i is also the Distributor and marketer Commercial. NAI Harcourts Brock that once installed, the units would of Angostura Rums from the Caribbean Commercial will now have one of the generate hot water free of charge. in Trinidad , Single Malt whisky with largest and most experienced hotel “The systems use a relatively simple brands in Bunnahabain, Deanston, technology we developed in our Adelaide broking services in South Australia. Tobermory from Scotland and Hine workshop to make use of the waste heat cognac from France-The only Cognac that generated by refrigeration units,” he said. For all enquiries, phone 8203 1399. holds a royal warranty! “Businesses can look forward to a rapid For further information please contact payback, which depending on their water our SA State Manager, Claude Scorsonelli usage could be as little as 12 months.” who will be only too happy assist your Mr Thorp said two models had been venue maximise your sales. developed depending on the capacity of the refrigeration plant and the number of Key state Contact tanks to be heated. Mr Claude Scorsonelli “Our tests have shown that the units will State Manager generate more than enough hot water for
most businesses,” he said. Contact Details “The systems can also be scaled up as Suite3 businesses grow or add more 80 West Lakes Blvd refrigeration units.” SEATON Sth Australia 5023 Mr Thorp said Lancer Beverage Systems had already received strong interest in the Phone: (08) 8244-2212 systems, which will be manufactured in Email: [email protected] its Adelaide headquarters for use in Mobile: 0488 001 270 Australia and for export. “We’re excited by trials being established in Indonesia and the US,” he said. Mr Thorp said the systems could be installed with new refrigeration units or retro-fitted into existing units. Lancer Beverage Systems is one of the world’s largest providers of draught beer, soft drink and frozen beverage dispenser systems, ice machines, professional food service refrigeration units and heat recovery systems.
58 | hOTEL sa Ravo’s Bush Telegraph By Ian Ravenscroft
Doug Elefsen – Retires Doug Elefsen has announced his retirement as an AHA councillor for the Eyre Peninsula but will continue until the next AGM. Doug has decided not to seek re-election after 31 years of service to the hotel industry. Doug, an AHA Life Member considers it is time for a younger man to do the job and believes his used by date has expired. He, in recent years, has had new valves put into his heart and so has decided to take things a little bit easier. Doug, who is 85, emotionally advised the recent AHA Eyre Peninsula Regional Luncheon at the Marina Hotel in Port Lincoln, of his decision. Peter Hurley (President) of the AHA along with Peter Brien and David Basheer journeyed over from Adelaide for the Doug Elefsen. occasion. The industry stalwart has, record fourth year in a row – what an Controller, is leaving at the end of this along with wife Beryl, owned the Minnipa outstanding achievement. The RBT has year after four and a half years in that job. Hotel since 1965. When asked what was been informed by Peter O’Shaughnessy We thank you for your contribution to the the highlight of his industry association – Victor Hotel, Victor Harbour that the industry and wish you well for the future. replied: “Just being a part of the industry team played a great first day of play, The “Bush Telegraph” wrote an article for a long time”. accumulating good points early and some time ago about how Geoff Tanner Doug, who has been enormously held on well over the subsequent days. – Diageo rep was not enjoying the best supported by Beryl (married for 61 years), Western Australia fought back hard on of health. Apparently many people since said they intend remaining in the town as the final day to pressurise the South then have been enquiring about his their family will continue in the hotel and Aussies, but it was all to no avail. WA, progress. Well we can report he has they both want to be close to them. The who host the Carnival at Mandurah next returned to good health and some say Bush Telegraph extends grateful thanks year, are confident they can break the it’s due in the main to the recuperating to Doug and Beryl on behalf of all involved stranglehold on the Cup by the SA boys powers of Bundy Rum! in the hotel industry in South Australia. next year. However five series “on the The RBT concludes this article and year Congratulations on a magnificent trot” is very appealing to this great SA by wishing everyone a Merry Christmas and sustained contribution to our hotel liquor industry team. Evan Katsaros won and a Happy and Prosperous New Year the individual Champion of Champion industry over 45 years. and I thank Gavin Bockelberg – Business Award, and the magnificent trophy is on Industry Golf winners again Development Manager of the Bottle-O display in the front bar of his Worlds End Our South Australian representative group for their continuing sponsorship Hindley Street Hotel. Well done to Evan Golf team lead by Captain Cliff Boydon support of this article. and the South Aussie team. and Vice-Captain Evan Katsaros have just won the Johnnie Walker Cup – The In closing Liquor Industry interstate Series for a Julie-Anne Marshall our AHA Financial See you all Next Year.
www.ahasa.asn.au | 59 Accommodation
AHA|SA Accommodation Managers meet with
Tourism Minister Simon McGrath AHA|SA Accommodation Division Chairperson
he General Managers of the AHA|SA of current domestic marketing Glass (2008) report). Domestic tourism TAccommodation Division were campaigns, including the new ‘Go with is also competing with other forms of pleased to meet with the Minister for Flow’ Murray River Campaign. consumption expenditure. Tourism and Attorney General, The Hon. There is no doubt that the tourism and The tourism industry is still a John Rau on November 5 at a lunch in the accommodation industries have faced significant part of the Australian economy. Grange Restaurant at the Hilton Adelaide. some serious challenges over recent It is an industry which generates Also in attendance was the Chief years, and the results in the recently considerable income and employment, Executive of the South Australian released State of the Industry report but we must not ignore the challenges Tourism Commission, Ian Darbyshire show some fairly concerning findings. we will continue to face. The industry and AHA|SA President – and now It shows that tourism in Australia has needs to invest in new and renewed National AHA President – Peter Hurley. lost its share of GDP over the last product and focus on generating greater To hear the Government’s support decade from 3.4 per cent to 2.6 per cent. returns on the resources it employs. for the tourism industry was reassuring Australian overnight visitor expenditure, It is times like this that it is particularly in light of the recently released State the largest component of domestic important that the AHA|SA enjoys a of the Industry Report 2010 by the tourism, has declined by around five per strong relationship with the Government Department of Resources, Energy cent in the last 10 years, and Australia’s and we are grateful for the Attorney- and Tourism and Tourism Research share of global tourist arrives has General’s time in meeting with the Australia. declined from 0.7 per cent to 0.6 per Accommodation Division to discuss his The Attorney-General outlined his cent. The rate of employment growth in vision for tourism in the state and how commitment to the expansion of the the tourism sector has been less than we can work together. We are also very Adelaide Convention Centre and the half that of the total employment growth grateful for his offer to hold such a forum development of the Riverbank Precinct, in the economy: 7.99 per cent compared on a regular basis. recognising the importance these both with 19 per cent. The AHA|SA continues to represent have for Business Events and Tourism The strength of the Australian dollar its accommodation members on many in the state. The Minister also raised and the rapid expansion of international boards and committees including: his desire for more accommodation aviation capacity are identified as being • South Australian Tourism Commission infrastructure development in responsible for these outcomes. What is - Director regional areas, to renew the State’s also clear is that the Australian domestic • Hospitality Group Training - Chair/ tourism offering. travel is seen as less ‘compelling’ by Directors Ian Darbyshire of the South Australian Australians (found in Tourism Research • South Australian Tourism Industry Tourism Commission gave an overview Australia’s (TRA) Through the Looking Council - Director
60 | hOTEL sa Accommodation
01
• Food, Tourism and Hospitality Industry Skills Advisory Council SA (FTH Skills Council) • Hospitality Industry Occupational Health and Safety Association of SA Inc. • WorkCover Corporation - Rehabilitation Strategy Group • Business SA Employer Associations OH&S / Workers Compensation Advisory Group • Business SA Employer Association Education and Training Advisory Groups • Industrial Relations Advisory Committee (IRAC) (Appointed by the IR Minister for a 2 year term). 02
01. Grant Parnell - Mercure Grosvenor and The Hon John Rau MP, Attorney General and Minister for Tourism 02. Michael Schmitt - Hilton Adelaide and Ian Darbyshire - South Australian Tourism Commission 03. Brendon Meppem - Crowne Plaza and Kamal Chaoui - Intercontinental.
03
www.ahasa.asn.au | 61 Disability Access Standards
Implementation of access to premises standards
e note that on May 01, 2011 the booth seating, etc must allow access Chairs + etc will need to consider Wprovisions from the new ‘Disability in a dignified way. ie ramp. Wheelchair access and use by disabled persons. (Access to Premises Buildings) lifters, etc may not be acceptable if • There is also a general increase in the Standards’ will be incorporated into the deemed inappropriate. size of circulation spaces for sanitary Building Code of Australia. At present • Previously it was possible to receive fixings, door latch side clearances, the document is in Draft and the exemption for access requirements for openings and also Disabled car-parking. commentary as outlined below may the Disabled to two storey State + Local There are venues where disputes change once implemented. Heritage buildings… this is no longer regarding implementation of the What does this mean for the Hotel and the case. All Hotel Accommodation and requirements provided under the Code Accommodation Industry? Bars to first or higher floors must have for existing Heritage Buildings maybe Basically, any Works that facilitate an Lift Access. referred to a State based Panel for approval through a Local Authority will • Accommodation must be Disabled Final Judgement. need to consider and implement the friendly (ie to the front door of units). We also note that although your following : • All new Female + Male Toilet blocks venue may comply with Current and the • Disabled access shall be provided to created will need to accommodate Proposed Code, your premises could still the Main Entrance. an ambulant facility within each plus be subjected to a complaint under the • If the venue has two key entrances and a Unisex Toilet for the Disabled. If Disability Discrimination Act. they are 50m apart from each other, then there is an existing Disabled Toilet on The above is a small extract of the both must cater for Disabled Access. If the premises and it complies with forthcoming requirements and we there are three or more entrances, a current Code Standards, then no strongly recommend that you contact minimum of two must comply. (ie not upgrade is required. your Architect or Private Certifier to less than 50 per cent of all entrances) • In the future, other issues such as ensure the correct consideration. • Circulation + Transitional areas around Internal Signage + Tactile indicators Bars, Lounges, etc must comply and + Way Finding + Lighting will be further TOnY ZaPPIa RaIa allow Disabled Access. An example scrutinised under the Code… and all Director would be that all raised deck areas + need to be aware that Bars + Tables + Studio Nine Architects
62 | hOTEL sa Web column
Website tips and trends
Revenge of the hotels! • Making it easy to make contact via otels can soon “name and shame fake alternative means (including phone Hreviewers on user-generated travel and a physical address) websites like TripAdvisor”. • Including testimonials from real people Travel News reports that: “A list of – and from people that can be checked thousands of reviewers suspected of (“Frank from Adelaide” doesn’t count!) false and defamatory posts is due to be • Good grammar helps. Incorrect published by UK-based online reputation spelling hurts Just remember that your visitors are management company Kwikchex, who • Include the logo of the industry impatient. User testing shows that if it’s will act on behalf of 800 hotels and associations where you have long, they stop it and move on. restaurants. Those on the list will be given membership E-commerce – a few pointers two weeks to provide evidence of their stay • If you are conducting e-commerce, Keep testing your checkout process. Is it or to support their comments on review make sure your security certificate is turning people away? Do you have Google sites such as TripAdvisor. If they can’t they current and visible Analytics running on that page so that could face legal action.” • Include links to and your privacy and you can track how many people start the security policies. Colour to aid navigation ordering process and how many actually Use colour to distinguish visited and size does count – shorter is better go through to the end and place the order? unvisited links. That is, when a user has E-newsletters are a great way to Make it easy. We recently provided advice clicked on a link, it changes colour. promote your business. If you choose this on the redesign of a booking and payments This helps visitors to navigate your site as a marketing tool, you need to know the page. All of the terms and conditions filled easily and recall where they have been. major complaints. the top of the page, creating a barrier to The harder the site is to navigate, the Don’t send it out too often or you risk the sale. That information is important but greater the likelihood they will leave. devaluing your message and driving it’s place is as a link or at the bottom of Research also indicates that the older people crazy. After all, you are fighting the page. your target audience, the more important against spam mail. If your sales process is working, consider this feature becomes. Keep it short and to the point. Allow ‘point of sale’ impulse buys. For example, readers to click to get more information. when you start an order with Amazon, it Trust is a major issue shows you books that other like-minded Do you get bogus emails pretending to huh? where are you? people have bought. If you are selling an be from American Express, Who’s Who, Can they find you – easily? event package, can you offer an upgrade to banks and strangers who want to marry If yours is a business that requires the drinks component? you? Click on the links and you end up at customers to come to your premises, then Scale your information. Start with the a website that seeks to steal from you or this is of critical importance. main details: a quick overview, price etc harm you in some way (including infecting Believe it or not, some sites seem to and then allow the user to dig deeper to your computer with a virus). deliberately hide their contact details, read about the various options, availability, No wonder that credibility is a major making it hard for visitors to find the specifications etc. issue for doing business online. information quickly. If you are selling a product, users will So if you are an accommodation hotel This has improved in recent years, yet it judge you by your photos. Poor quality with people making booking decisions is still worth double checking your site. photos equates to poor quality products from interstate or overseas, or even If your location etc is not easy to find, and services. Professional photos that just from Adelaide, they need to trust then it’s not hard to alter the design to fix present something in all its glory will you before they book online and pay a the problem. actively help stimulate the sale. deposit. The same applies to buying By the way, the harder it is to find contact That trust issue again! If people don’t from a bottleshop, or choosing where to information, the more suspicious people trust you – if your site has elements in it have Christmas lunch without seeing the become of your business. that look bogus – you can’t expect people product or service or location firsthand. Video: there’s one thing to remember to book online. In fact, they may be so You can build trust by: Video is an excellent inclusion on your suspicious they won’t even put their • Having a good About Us section site. It allows people to see your premises, details in the Contact Us form. (It’s the • Showcasing your awards, with links showcase an event, highlight examples equivalent of customers walking up to back to the organisation that presents of your work or you can use it to explain your door and then turning away because the awards something complex. they don’t like what they see.)
www.ahasa.asn.au | 63 New SACE gives students job-ready skills
he South Australian Certificate Tof Education (SACE) has recently undergone a review, and a new certificate is being rolled out. From 2011, students in senior secondary years at South Australian high schools will be studying the new SACE. The new SACE, which was developed following consultation with industry, parents and teachers, includes several key changes: • Increased Vocational Education and Training (VET) options. • A greater focus on literacy and numeracy standards. • Two new subjects – the Personal Learning Plan and the Research Project. The changes to the SACE have been designed to give students greater flexibility in pursuing a trade or other vocational program, as well as giving them a head-start on their future career. how will increased VET in the saCE help the hospitality industry? “ Students will be able to undertake more Vocational Education and Training (VET) as part of their SACE. VET is offered through TAFE and other registered training organisations, and VET courses It encourages students to look at their Students interested in hospitality could lead to industry-recognised qualifications. strengths and interests and investigate choose to research a topic relevant to the Students are able to gain their SACE potential career paths. hospitality industry. This could include with a VET focus if they choose. Some For students wishing to enter the research such as: students may also undertake VET as hospitality industry once they complete • What people look for when choosing part of a school-based apprenticeship their SACE, they may look into the travel accommodation. or traineeship. benefits of undertaking hospitality- • Average wait times in Adelaide This is great news for the hospitality related Vocational Education and restaurants and suggestions for industry, as it means students are able Training courses or a school-based improvement. to study hospitality-related qualifications apprenticeship in their senior secondary • Trends in Adelaide tourism over the while still at school. When a student years. Students can also talk to years and forecasting future trends. graduates from high school with their employers about the industry to get an • What goes into organising a big event. SACE, they will also have an industry- insight into the business. Not only will students be more engaged related qualification, which gives them a The idea behind the Personal Learning by choosing a topic of their choice, but head start for their future in hospitality. Plan is to get students making informed they will also learn more about the Any recognised VET that students study decisions about their subject choices industry, as well as research and project during their senior secondary years is and potential career paths for the future. management skills. noted on their Record of Achievement, how is Research Project relevant to the how can I find out more? which they receive at the end of Year 12. hospitality industry? The SACE website has more information how is the Personal Learning Plan The Research Project, to be introduced for businesses about how the SACE works, relevant to the hospitality industry? in 2011, is studied in Year 12, and gives and what SACE students can offer industry: The Personal Learning Plan is a students the opportunity to investigate a http://www.sace.sa.edu.au/the-sace/ subject most students take in Year 10. topic of interest. business-community
64 | hOTEL sa GM’s Report
GM’s Report By Ian Horne, AHA|SA General Manager
Real People the document) but these eight venues All of these n this edition of Hotel SA is a between them amazingly employ around Ireproduction of our document 439 South Australians. venues provide encouraging the reader to meet some All of these venues provide an enormous real people who run real businesses, contribution to the social and economic an enormous create real jobs and pay real taxes. well-being of their communities, their contribution to the Nothing particularly subtle about that. customers and their staff. And it’s not intended to be subtle. They are in no particular order: social and economic It relates of course to a current review of • The Federal, Semaphore the Liquor Licensing regime in this state • The Gov, Hindmarsh well-being of their and the likely recommendations that may • The Wheatsheaf, Thebarton be put to the Minister responsible and • The Alberton, Alberton “ communities, their may be considered by the Government at • The Strathmore, Adelaide some time in the future. • The Lion, North Adelaide customers and I simply want to give readers some • The Belair, Blackwood their staff. background as to these real people, • The Avoca, Clarence Park. running real hotels, creating real jobs and Great People, great stories, great paying real taxes. entrepreneurs and great risk takers who They all agreed to willingly participate in literally put their house on the line and this communication and they all created make the industry work...they deserve to and signed off on their statements of the be heard and their concerns considered. concern, disappointment and disbelief at what the potential for some proposals National AHA President might be. A special acknowledgment must be The eight venues featured are as diverse given to Peter Hurley, who was elected as their ownership structures, business as National AHA President in November. offerings, backgrounds and experiences There is no doubt Peter will represent ” of the operators which are summarised the interests of the industry at a National within. We have another 590 plus others level as effectively and as capably as he with equally valuable perspectives to does in South Australia. Congratulations share. also to others elected including Peter What isn’t included is a tally (which Burnett (Vic-Senior Vice-President), Scott wasn’t our initial intention and why Leach (NSW – Vice-President) and Colin we make no comment on the same in Waller (NSW – Secretary-Treasurer).
www.ahasa.asn.au | 65 Repeat clientele is cool, keep ‘em cool with “Perfect for beer gardens, alfresco dining, Three hotels recognised function marquees, smoking areas, balcony’s etc” with HotelClub Awards
otelClub (www.hotelclub.com), – the Hilton Hotel Adelaide – has won in Ha world-leading global two separate categories. accommodation website offering hotel The Popular Destinations winners have and accommodation bookings, recently been selected based on genuine guest awarded three AHA|SA members reviews posted on www.hotelclub.com. HotelClub Hotel Awards 2010. The three winning Adelaide hotels and HotelClub Hotel Awards is a flagship seven other Adelaide finalists in each program from HotelClub that this year category will receive a beautifully designed honoured outstanding hotels via two certificate for their lobby or reception area. The winners are award types – the Popular Destinations Furthermore, they will enjoy extensive awards and the Best Kept Secrets awards. promotion by HotelClub over the next 12 as follows: The Popular Destinations awards are split months. Winners in the Outstanding Value into categories for Outstanding Value, For example, the 10 Adelaide hotels in category Outstanding Service and Outstanding each category will be listed on HotelClub’s • Hilton Hotel Adelaide. Luxury, honouring HotelClub’s most brand new Hotel Awards mini-site (www. Winners in the Outstanding outstanding hotels in the most popular hotelclub.com/hotel-awards/) and will be Service category hotel destinations around the world. flagged in HotelClub’s search results with • Hilton Hotel Adelaide. This year, three award-winning Adelaide a special hotel awards ribbon. HotelClub • Stamford Grand Hotel Adelaide. hotels have been recognised under the will also promote the hotels through social • The Sebel Playford Adelaide. Popular Destinations awards. One winner media including blogs, Facebook and Twitter.
Office holders Help your customers stay cool this summer with the powerful reduce the outside air temperature whilst cooling the with new range of Honeywell Indoor/ Outdoor evaporative coolers. a fl ow of cool air. There are 3 models to choose from. The Contact administration new range of Honeywell Indoor/ Outdoor evaporative coolers. a fl ow of cool air. There are 3 models to choose from. The A range of honeywell climate control evaporative air coolers CO301PC, CO45PC and the CL60PM. All have different Ian Horne General Manager Street Address: Level 4, 60 Hindmarsh Square, Adelaide SA 5000 now available in Australia. Help to make your customers features to suit your outdoor dining experience. Call Postal Address: PO Box 3092, Rundle Mall SA 5000 Trevor Evans Industrial Relations & Human Resources dining experience more comfortable with this new and today to fi nd out more about how you can improve your Telephone: (08) 8232 4525 Brian Smith Membership & Business Services exciting product. Honeywell evaporative coolers help to customers dining experience. Toll Free: 1800 814 525 Katherine Taylor Government & Public Affairs Lucy Randall Events & Sponsorship Fax: (08) 8232 4979 DELIVERS THE HONEYCOMB MEDIA ON CONTINUOUS WATER Julie-Anne Marshall Finance & Administration SUBSTANTIAL AIRFLOW 2 2 SIDES SUPPLY CONNECTION Email: [email protected] Average 1087mm of 2080m3/hr, 1230 CFM necessary HM for highest cooling effi ciency allow long periods of unattended Average Chris Thomson Licensing & Gaming of 2080m3/hr, 1230 CFM necessary HM for highest cooling effi ciency human Web: www.ahasa.asn.au to keep large spaces cool. operation. human Wally Woehlert General Manager of Gaming Care to keep large spaces cool. height COOLS UP TO 65m2* ENERGY EFFICIENT 1730mm Rhonda Turley Executive Officer of Gaming Care WEATHER RESISTANT BODY COOLS UP TO 65m2* ENERGY EFFICIENT when used in spacious with power consumption of for rugged protection from the when used in spacious with power consumption of Wendy Ettridge Executive Officer HGT 2 indoor environments. 350 watts only. rain and sun. 65m indoor environments. 350 watts only. Council Executive Council
Peter Brien Tony Franzon Guy Matthews Santo Scaglione Peter Hurley President Chris Branson SUPER Mark davies Andrew Gunn Scott Matthews Craig Williams david Basheer Vice President Peter Jones SOUTH WAREHOUSE NORTH danielle donaldson Tom Hannah Melinda McCauley Matthew Binns deputy Vice doug Elefsen Graham Hobbs david Papps President LONSDALE RICHMOND SALISBURY Jeff Ellis Alison James Andrew Plush Richard Lovell Secretary/ 54 OSULLIVAN BEACH RD 336 SOUTH ROAD 83 SAINTS ROAD Jason Fahey Greg Maitland Shane Roberts Treasurer 8326 4082 8234 1944 8283 1334 N N N AWS N UZIT UZIT CLARK Publisher - Boylen Media Ph: 08 8233 9433 a ddress: Level 3, 47 south Terrace, adelaide, sa web: www.boylen.com.au CLARK
ALDENHOVEN RUBBER ALDENHOVEN RUBBER ALDENHOVEN RUBBER GOLDEN OSULLIVAN BEACH ROAD DEACON AVENUE SAINTS ROAD GOLDENWAY OSULLIVAN BEACH ROAD DEACON AVENUE SAINTS ROAD WAY SOUTH ROAD WAY Tim Boylen Managing director [email protected] Cindy Ridgwell Studio Manager SOUTH ROAD MAIN NORTH ROAD MAIN NORTH ROAD MAIN NORTH ROAD SOUTHERN EXPRESSWAY SOUTHERN EXPRESSWAY
SOUTHERN EXPRESSWAY N James Murphy Editor /Journalist [email protected] Lili dare Creative designer N Kent Humphrys Sales director [email protected] PUBLIC WELCOME – SPECIAL BUILDER AND TRADE ACCOUNT PRICES Geri Rivenell Product Sales Manager [email protected] PUBLIC WELCOME – SPECIAL BUILDER AND TRADE ACCOUNT PRICES Buy Direct & Save! Trading Hours Mon-Fri 8:30am to 5:00pm. Sat 9am to 12noon. For a limited time – whilst stocks last. 66 | hOTEL sa For a limited time – whilst stocks last. www.airwaresales.com.au ALL STOCKS AVAILABLE AT TIME OF PREPARATION OF AD. G3763. Repeat clientele is cool, keep ‘em cool with “Perfect for beer gardens, alfresco dining, function marquees, smoking areas, balcony’s etc”
Help your customers stay cool this summer with the powerful reduce the outside air temperature whilst cooling the with new range of Honeywell Indoor/ Outdoor evaporative coolers. a fl ow of cool air. There are 3 models to choose from. The A range of honeywell climate control evaporative air coolers CO301PC, CO45PC and the CL60PM. All have different now available in Australia. Help to make your customers features to suit your outdoor dining experience. Call dining experience more comfortable with this new and today to fi nd out more about how you can improve your exciting product. Honeywell evaporative coolers help to customers dining experience.
DELIVERS THE HONEYCOMB MEDIA ON CONTINUOUS WATER SUBSTANTIAL AIRFLOW 2 2 SIDES SUPPLY CONNECTION Average 1087mm of 2080m3/hr, 1230 CFM necessary HM for highest cooling effi ciency allow long periods of unattended Average of 2080m3/hr, 1230 CFM necessary HM for highest cooling effi ciency human to keep large spaces cool. operation. human to keep large spaces cool. height COOLS UP TO 65m2* ENERGY EFFICIENT 1730mm WEATHER RESISTANT BODY COOLS UP TO 65m2* ENERGY EFFICIENT when used in spacious with power consumption of for rugged protection from the when used in spacious with power consumption of 2 indoor environments. 350 watts only. rain and sun. 65m indoor environments. 350 watts only.
SUPER SOUTH WAREHOUSE NORTH LONSDALE RICHMOND SALISBURY 54 OSULLIVAN BEACH RD 336 SOUTH ROAD 83 SAINTS ROAD 8326 4082 8234 1944 8283 1334 N N N AWS N UZIT UZIT CLARK CLARK
ALDENHOVEN RUBBER ALDENHOVEN RUBBER ALDENHOVEN RUBBER GOLDEN OSULLIVAN BEACH ROAD DEACON AVENUE SAINTS ROAD GOLDENWAY OSULLIVAN BEACH ROAD DEACON AVENUE SAINTS ROAD WAY SOUTH ROAD WAY SOUTH ROAD MAIN NORTH ROAD MAIN NORTH ROAD MAIN NORTH ROAD SOUTHERN EXPRESSWAY SOUTHERN EXPRESSWAY
SOUTHERN EXPRESSWAY N N PUBLIC WELCOME – SPECIAL BUILDER AND TRADE ACCOUNT PRICES Buy Direct & Save! Trading Hours Mon-Fri 8:30am to 5:00pm. Sat 9am to 12noon. For a limited time – whilst stocks last. www.airwaresales.com.au ALL STOCKS AVAILABLE AT TIME OF PREPARATION OF AD. G3763. 0147LNA Blanca_A4 Press Ad 17.6_FA.indd 1 2/12/10 9:39 AM
Date: 2/12/2010 Designer: Iv C M Job#/Client: 0147 LNA Trim Size: 210mm (w) x 297mm (h) Y K Job Name/Ver: Project Blanca A4 Press Ad 17.6 FA Bleed: 5mm