Documentation General Description EZ Ticketing

Lesson: Documentation

General Description

The process of issuing tickets and associated documents in Worldspan is called EZ Documentation. All entries start with EZ. EZ documentation allows all ticketing documentation to be produced with a single entry, based on the document options that are added to the entry or stored in the subscriber's A.I.R. Table.

When an EZ entry is made, the PNR is automatically ended.

The PNR must be priced, or eligible for pricing, before an EZ entry is made. If a PNR is not priced, EZ documentation attempts pricing. If unsuccessful, a pricing error response occurs and no documents are issued. The subscriber must make the necessary modifications to price the PNR and repeat the ticketing entry.

Objectives

At the end of this lesson, you will be able to:

· Issue Documents with EZ functions · Review Document History · Build a basic Passenger Name Record (PNR) · Review an Automated MCO template

EZ Ticketing

EZ documents can be issued based on options stored in the A.I.R. Table. (A.I.R. Table is taught in other Documentation classes.)

Tickets consist of flight coupons. Each passenger must have a coupon for each flight segment. Each coupon states the flight number, origin and destination cities, and fare information.

Itinerary/invoice documents provide clients with a combination of itinerary information and an invoice with the fare breakdown. Itinerary/invoices can include client delivery and billing information, and customer or account numbers if they are stored in a PNR.

Boarding pass documents provide boarding authority and include the specific seat assignment on the confirmed flight. Most airlines do not allow boarding passes to be issued for security reasons. The airline will issue boarding passes at the airport.

: Activity: Document Types and Codes

Access HELP EZ and review the EZ Document Production index.

HELP EZ

Document Description EZ Basic ticketing entry EZB Issues boarding passes only EZC Issues credit memo only EZD Issues divider card only EZEL Issues electronic ticket with itinerary receipt EZI Sends interface message to accounting system EZL Issues invoice only EZN Issues itinerary only EZP Issues pocket itinerary only EZT Issues paper ticket only

An asterisk (*) appended to the above ticketing formats adds on all other stored EZ options in the A.I.R. Table and issues the applicable documents. Document History

Worldspan creates a document history (DH) record for each accountable document issued and appends an indicator, DH, in the items suppressed field of the PNR.

A displayed PNR is required to view document history. If only one document history record is found for the display, a full view of document history is displayed.

Document history stores the following: · Tickets · Interface · Invoice and credit memo transactions · Service fee MCO transactions

: Activity: Document History

1. Access HELP *DH and review Document History entries.

HELP *DH

2. Access INFO DH FULLVIEW and review the example.

INFO DH FULLVIEW

Review the following Document History example.

Document History Example (a)*DH (b)1 20APR0959 1P/ABC/RB*E0121055550898 I000100 *I (c) JACKSON/JAYNE@*ADT (d)**DOCUMENT COMMANDS** EZ EZEI#*I 4P 4/MRQ-S1/7 FARE STORED ON 20APR 0959 BY RB/ABC SELECTED PRICING CARRIER - (e)**INTERFACE** CTLNBR 1100000127 (f)**DOCUMENT** FOP CCAX 3719 485600 99999N0501 372389-USD222.10 ENDOR NW ONLY/REFUND BY ISSUING AGENT ONLY/NON-REFUNDABLE FARE USD196.39//US15.71/ZP4.00/XF6.00/USD222.10 VEZ167N/ CM11A Y26/CM11A FCALC MSPNWCVG 50.00 /-ATLNWMSP 146.39 USD196.39END ZPMSP2ATL2 XF MSP3ATL3 SCN 4906961417 C 2656668 4906961418 A 2656668 4906961419 T 2656668 4906961420 P 2656668 (g)**ITINERARY/INVOICE** AMT AIR FARE 196.39 TAX 25.71 TOTAL AIR FARE 222.10 AMOUNT CHARGED 222.10

Explanation of Document History Label Description a Original entry b Document information: · Item number · Date and time of transaction · CRS code/SID/issuing agent sine · Network IATA number (if applicable) · Document number(s); E indicates an electronic ticket · Invoice number · Interface indicator c Passenger name, PTC and customized name indicator (@)

d Stores documentation and pricing commands used in the transaction e Stores the original interface control number Label Description f Stores information pertaining to the document(s) issued: · Void ticket information · Electronic ticket confirmation from airline · Form of payment and approval if credit card is used · Endorsement data · Inclusive tour code · Fare information and fare basis code(s) · Fare calculation · Commission · Transmit ticket number information · Transmission control number · Stock control number(s) · C - Charge form · A - Auditors coupon · T - Travel agent coupon · F - Flight coupon · P - Passenger receipt g Stores charges as formatted and printed on the invoice. Labels for Amtrak, credit memo, or land charges are stored when applicable.

Additional Documentation Topics

Worldspan recommends agents increase their knowledge and skills by completing the related tutorials of the Worldspan Training page in Worldspan Go!, then select e-Learning Info.

EZ Options

As documents are issued, optional entries can be used to add, change, or suppress information that print on the itinerary/invoice. The options must be preceded by an end item (#) and can be in any order.

: Activity: EZ Options

1. Access HELP EZAOPT to display the index for EZ options.

HELP EZAOPT

2. The option to add an agent’s name to the agent box on the itinerary/invoice is frequently used.

Access HELP #A and review the entries to add the agent’s name.

HELP #A

The HELP page displays the ticketing entries applicable to #A (i.e., EZ, EZC, EZEL, EZL, EZN, Amtrak, and 4-DI).

3. Another important option is to reissue a ticket without debiting the client’s credit limit a second time. Access HELP #$*Z to review the entries to reissue a ticket using the same approval code.

HELP #$*Z

4. It is important to include the commission in the PNR or ticketing entry. Access HELP #K to review the entries to add the commission.

HELP #K

Electronic Ticket

Electronic Ticket, ETKT, is an efficient and cost effective method of producing tickets. Instead of printing and delivering paper flight coupons to the passenger, coupons are sent and stored in the airline's electronic ticket database. Passengers show positive identification upon check-in at the airport in order to check baggage and secure boarding passes for travel.

Issuing Tickets

The ticketing entry EZ issues an electronic ticket, providing this is the default, and an itinerary receipt or a pocket itinerary receipt for all electronic eligible PNRs. In addition, all other document types stored in the A.I.R. Table are issued.

To override issuance of an electronic ticket, enter EZT* or store a paper ticket override in a document instruction.

The entry EZE* issues an electronic ticket and all documents stored in the A.I.R. Table.

A ticket can be electronically issued if:

· An agency is located in the U.S. and utilizes ATB stock · The validating and operating airline are the same · A PNR contains a direct response from the participating ETKT airline

: Activity: Electronic Ticket Overview

1. Access HELP ETKT and review the index.

HELP ETKT

2. Move down until PARTICIPANTS display. Access the participant list.

MD INFO ETKTLIST

Information on electronic ticket is unique to each airline participant. Information can be accessed in the airline’s GRS page by entering G/AIR/XX0/ETKT (XX = airline code).

3. Access the electronic ticket information provided by American Airlines.

G/AIR/AA0/ETKT

ETKT Itinerary

Air segments eligible for electronic ticket indicate an E at the end of the sold air segment in the itinerary.

Airlines differ in the number of segments and the number of passengers that may be sent in an electronic ticket or the use of conjunctive tickets.

The Worldspan PNR must match the OAL PNR (e.g., name, flights, dates).

: Activity: ETKT Itinerary

Access HELP ETMAX and review electronic ticket participant guidelines.

INFO ETKTLIST

Review the electronic eligible PNR sample. Review the E indicator at the end of the segment and the E prior to the ticket number in the ticketing field.

Sample of an Electronic Eligible PNR Display 1P- BF22YV 1.1THOMAS/ALBERT@*ADT 1 DL 1658B 28OCT TU ATLMSP HK1 500P 629P/O $ E 2 DL 1721B 31OCT FR MSPATL HK1 1230P 355P/O $ E P- 1.1ZA 770-563-4800-T Worldspan TRAVEL/JAN 2.1ZA770-555-1234H 345-8765B T- 1.T/10OCT1137 1P/1ZA/PM*E0061031553967 I000465 TKG FAX-MANUALLY PRICED FARE TYPE EX *** DI ITEMS EXIST *** **** ITEMS SUPPRESSED ****/CN/DH/ML/ETA/U/EDT/DR

Electronic Itinerary Receipt

Electronic Itinerary Receipt is an industry mandated document generated upon issuance of an electronic ticket. One full itinerary or one pocket itinerary must be produced for each electronic ticket. An itinerary receipt can only be produced in conjunction with an electronic ticket.

The itinerary receipt contains the following industry mandated items:

1. **REQUEST TERMS/CONDITIONS OF TRAVEL AND CARRIER LIABILITY NOTICES FORM TRAVEL AGENCY OR THE TRANSPORTING CARRIER.** 2. *ELECTRONIC TICKET*POSITIVE IDENTIFICATION REQUIRED AT CHECK-IN

Electronic Ticket Authorization

At the time of ticketing an electronic message with all flight coupon information is sent to the airline. The airline returns an Electronic Ticket Acknowledgment (ETA) to the Worldspan PNR. This positive

acknowledgment valids the airline received and stored the electronic ticket in their database. One ETA is added per name per ticket. The ETAs in a PNR are suppressed. It can be displayed by entering *ETA.

: Activity: Electronic Ticket Authorization

Access INFO *ETA and review the electronic ticket acknowledgment.

INFO *ETA

Sample Electronic Ticket Authorization Display ETA- ELECTRONIC TICKET ACKNOWLEDGMENT/AUTHORIZATION 1. UA I 15JUN99 160112 ETR 0161234567890 - SMITH/C.MS 2. AA V 15JUN99 091243 ETR 0011052502345 - JONES/BOB 3. AA PR 15JUN99 091243 ETR 0011052502346 - JONES/KATHY 4. DL PR 15JUN99 110924 ETR 0061502502345 - 02654KMP3893)

Document Instructions

Document Instructions store ticketing and itinerary/invoice options, and document types for use during document production. Document instructions are stored in a PNR or in the agency, company, or client World Files for copy into a PNR.

: Activity: Document Instructions

1. Access HELP 4-DI and review entries to add Document Instructions.

HELP 4-DI

The function identifier for Document Instructions is 4-DI. A Document Instruction can contain all of your documentation options, except the following pricing options:

Option Pricing Description #E Equivalent Pricing #FNA No Advance Purchase #FNP No Penalty Fare #NRV No Rule Validation #NSR No Sales Restrictions #P Passenger Type Code #S Segment Select

A Primary DI stores options to use with all documents. A PNR can contain only one primary DI. The primary DI can be stored in Level 1 World Files.

An asterisk (*) identifies the primary DI and numbers identify all other DIs. Document Instructions are covered in greater detail in other Documentation classes.

ATB Ticket and Boarding Pass

ATB (Automatic Ticket and Boarding Pass) coupons contain important information for you and your clients.

: Activity: ATB Ticket and Boarding Pass Options

1. Access HELP EZT and review the ticketing entries to issue a paper ticket.

HELP EZT

The entry EZT issues a paper ticket and boarding pass, if applicable, for all confirmed segments but does not produce an itinerary/invoice.

The entry EZT* overrides the A.I.R. Table default of an electronic ticket to produce a paper ticket, boarding pass, and all other documents stored in the A.I.R. Table.

2. Access HELP EZTOPT and review the ticketing options.

HELP EZTOPT

3. Access HELP EZP and review pocket itinerary formats.

HELP EZP

4. Access HELP EZPOPT and review the options that can be used with this entry.

HELP EZPOPT

Itinerary/Invoice Documents

Itinerary/invoice documents can be issued from a displayed PNR in conjunction with a ticket or can be issued alone.

: Activity: Itinerary/Invoice Documents

1. Access HELP EZL and review the formats to issue itinerary/invoice documents.

HELP EZL

2. Access HELP EZN and review the formats to issue an itinerary only.

HELP EZN

3. Access HELP EZNOPT and review the itinerary options.

HELP EZNOPT

4. Switch to the opposite window.

5. Access HELP EZLOPT and review the itinerary/invoice options

HELP EZLOPT

Most options for EZN and EZL are similar. The main difference is the pricing entries that are applicable to EZL only.

PNR Building and Ticketing Exercise

This topic reviews building a PNR (Passenger Name Record) using the basic PINT (Phone, Itinerary, Name, and Ticketing fields) and issuing a ticket.

: Activity: PNR Building and Ticketing Exercise

1. Request availability from Detroit to Atlanta on the 20th of next month at 10AM on Delta.

A20MMMDTWATL10A-DL | M = month (i.e. JAN, FEB)

2. Sell 1 Y seat on the first available flight as a memo segment.

01YX@MK | X = line number

3. Request return availability 5 days later at 5PM.

A/R5D5P

4. Sell 1 Y seat on the first available flight as a memo segment.

01YX@MK | X = line number

5. Add your name as the passenger.

-LAST NAME/FIRST NAME

6. Add a phone field and append your name.

9ATL404 555 5555NAME

7. Add a ticketing date for today.

7TAW/00/DDMMM | | | M = month D = day

8. Add a client delivery address using your home address.

5-CDNAME# 5-CDSTREET ADDRESS# 5-CDCITY, STATE, ZIP

9. Add check as the form of payment to the PNR.

5$CK

10. End and redisplay the PNR.

11. Attach a ticket record and store a fare quote.

4P*

4PQ

12. End and redisplay the PNR.

13. Issue a paper ticket and include your name as the agent.

EZT*#ANAME

*Note: This entry only works if the workstation is set up for ticket issuance.

Review the placement of the PNR fields on the tickets and itinerary/invoice.

14. Cancel the itinerary of your record and end the PNR.

Automated MCO Template

The automated MCO program introduces an original issue MCO from a template. U.S. agents reporting to the ARC settlement plan with ATB1 ticket stock can produce automated MCO documents. This enhancement introduces a fill-in template to input and store the MCO data. A single transaction processes a split form of payment. Once the MCO is in the PNR, the template is stored in the suppressed items section.

: Activity: Automated MCO Template

1. Access INFO AUTOMCOG and review information

INFO AUTOMCOG

2. Access a blank MCO template by entering MCO.

MCO MCO Template Display MCO 01/PAGE 1 OF 2 ***MISCELLANEOUS CHARGE ORDER*** >VIEW * TO ( ) AT ( )

* TYPE OF SVC ( )

* COMM ( ) ISO (USD) AMT ( ) ISO ( ) TAX ( ) ISO (USD) TOTAL ( ) TOUR CODE ( ) ISO ( ) EQV AMT ( ) BBR ( ) FOP ( ) APVL CODE ( ) VALIDATING CARRIER ( ) DATE #20JUN00# SID #TGA # AGT #DT #

* MCO (1) 1-ORIGINAL ISSUE OPTION (.) P/PROCESS O/OPTIONAL DATA H/HELP E/EXIT D/DELETE

Field Description * TO The name of the airline or operator. This is a mandatory field. * AT The location of the airline or operator. This is a mandatory field. * TYPE OF SERVICE Description of the type of service. This is a mandatory field. COMM Commission data ISO 3 character ISO code for the amount This is a mandatory field. (auto fill)

Field Description * AMT Numeric amount of the MCO. This is a mandatory field. ISO 2 character ISO code for the tax TAX Tax amount/may be numeric or alpha ISO 3 character ISO code for the total TOTAL The total amount for the MCO TOUR CODE 15 character it tour code ISO 3 character ISO code for the equivalent amount EQV AMT The equivalent amount BBR Bankers buying rate FOP Form of payment for the MCO APVL CODE The manual approval code for a credit card form of payment VALIDATING AIRLINE The validating airline code DATE The date the template was created or modified auto filled by the system SID The subscriber ID of the location creating or modifying the template auto filled by the system AGT Agent sine who created or modified the template auto filled by the system

Field Description * MCO 1-original issue / auto filled with a 1 all MCOs are issued as original issue AGT Agent sine of who created or modified the template auto filled by the system OPTION SELECTION P - process the data in the template O - a second template to input optional data E - exit the template and ignore all the data and/or changes made to the template D - delete the template This is a mandatory field.

3. Review each field and description.