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avaya.com Date of Issue: April 2017 _____________________________________________________________________________________ Offer Definition OnAvaya TM - Google Cloud Platform 2.0 Document Version: 1.1 Compas ID: 172449 © 2016 Avaya. All Rights Reserved. All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. Google, Google Cloud Platform, Google Compute Engine, Chromebook, Chromebox, and Chromebase are registered trademarks of Google Inc. All other trademarks are the property of their respective owners. Avaya and other parties may also have trademarks rights in other terms used herein. Avaya Inc. – Confidential and Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. avaya.com Offer Definition Product OnAvaya TM 2.0 GA Date March 2017 Rev # Rev Date 1.1 04/25/2017 Avaya Source Prime Channel Partner Target Audience Kendrick Lau Product Management, Order Management, Documentation, Training, Lab Engineers, Sales Engineers CHANGE CONTROL RECORD Date Issue/Version # Prime Summary of Changes (mm/dd/yy) 02/28/17 1.0 Kendrick Lau Initial Release Expansion of Section 3.3. Added Section 11.6 04/25/17 1.1 Kendrick Lau Added Section 11.7 Update Section 10.0 licensing bundles Avaya Inc. – Confidential and Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. avaya.com Table of Contents 1 INTRODUCTION ............................................................................................................................ 1 2 ABOUT THIS DOCUMENT ............................................................................................................ 2 2.1 NON -DISCLOSURE ............................................................................................................................................ 2 2.2 AVAILABILITY ................................................................................................................................................... 2 3 WHAT’S NEW IN ONAVAYA R2.0 .................................................................................................. 2 3.1 IP OFFICE R10 .................................................................................................................................................. 2 3.2 IPOCC R10 ...................................................................................................................................................... 3 3.3 HYBRID FUNCTIONALITY .................................................................................................................................. 3 3.4 OSS ENHANCEMENTS ............................................................................... 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BOOKMARK NOT DEFINED . 4 ONAVAYA SERVICE MODEL ......................................................................................................... 6 4.1 PRE -SALES ........................................................................................................................................................ 7 4.2 IMPLEMENTATION & CONFIGURATION ............................................................................................................ 7 4.3 SIP TRUNKING AND SURROUNDING SERVICES ................................................................................................. 7 4.4 SUPPORT ........................................................................................................................................................... 7 4.5 PRODUCT AUTHORIZATION .............................................................................................................................. 7 4.6 GOOGLE SERVICES ........................................................................................................................................... 8 5 SERVICE DETAILS ......................................................................................................................... 9 5.1 CUSTOMER DATA STORAGE .............................................................................................................................. 9 5.2 FEES ................................................................................................................................................................10 5.3 SETUP FOR EACH NEW END CUSTOMER INSTALLATION ..................................................................................10 5.4 REMOTE IMPLEMENTATION AND CONFIGURATION SERVICES .........................................................................10 5.5 SERVICES TERMS ........................................................................................................................................11 5.5.1 Term of Service .................................................................................................................................. 11 5.5.2 Minimum Order Quantity .................................................................................................................... 11 5.5.3 Cancellation Fees ............................................................................................................................... 11 5.5.4 Service Activation and Order Start Date ................................................................................................... 11 5.5.5 Renewals ......................................................................................................................................... 11 5.5.6 Billing ............................................................................................................................................ 12 5.5.7 Amendments to existing Service orders ...................................................................................................... 13 5.5.8 Changes to the Service and Offer Definition ................................................................................................ 14 5.5.9 Updates .......................................................................................................................................... 14 5.5.10 Required Contracts/Amendments ........................................................................................................... 14 5.5.11 Terms of Use for Hosted Services for the OnAvaya Service, and Google TOS for the Google Service ............................. 15 5.5.12 Notice of Any Security Breaches and Emergency Security Issues ........................................................................ 15 5.5.13 Emergency Services Notice and Disclaimer ................................................................................................. 15 5.5.14 Restrictions ...................................................................................................................................... 17 5.5.15 Toll Fraud ...................................................................................................................................... 17 6 TERMINATION OF SERVICE ORDERS ...................................................................................... 17 6.1 TERMINATION FOR CAUSE ...............................................................................................................................17 6.2 TERMINATION FOR CONVENIENCE .................................................................................................................18 6.3 EFFECT OF TERMINATION OR EXPIRATION .....................................................................................................18 6.4 NON -REFUNDABLE CHARGES UPON TERMINATION ........................................................................................18 6.5 DATA RETENTION ...........................................................................................................................................18 7 DISCONTINUATION OF SERVICE BY AVAYA .......................................................................... 18 Avaya Inc. – Confidential and Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. avaya.com 8 FEATURE DESCRIPTIONS .......................................................................................................... 18 8.1 INTEROPERABILITY MATRIX ............................................................................................................................18 8.2 PRODUCT CAPACITY ........................................................................................................................................20 8.3 SUPPORTED BROWSERS ....................................................................................................................................21 8.4 PRODUCT DOCUMENTATION ...........................................................................................................................21 8.4.1 Release Notes ................................................................................................................................... 21 8.4.2 User and System Documentation ............................................................................................................ 21 TM 8.4.3 OnAvaya Product Documentation ....................................................................................................... 21 9 SECURITY ...................................................................................................................................... 21 10 PRODUCT ORDERING, LICENSING AND PRICING ................................................................ 22 11 SERVICES AND