Dunster Surgery

DUNSTER SURGERY

Dr David Davies MB ChB DPH FFPHM MRCGP

Dr Ian Kelham MB ChB DRCOG FRCGP

Dr Heli Durey Licentiate in Medicine

Welcome Staff

DOCTORS Senior Partner Dr Ian Kelham (m) Welcome to Dunster Surgery. Our aim is to provide a caring, comprehensive GP Partner Dr David Davies (m) service for you and your family. Associate GP Dr Heli Durey (f)

NURSING TEAM Dunster Surgery is a small rural practice run by Dr Ian Kelham and Dr David Team lead Sister Helen Turley Practice Nurse Nurse Debbie Rawlings Davies, assisted by Dr Heli Durey, taking patients from an area between Blue Healthcare Assistant Mrs Gaynor Ellicott Anchor and Minehead on the coast, and inland up to Wootton Courtenay, Timberscombe and Withycombe. We work very closely with our sister DISPENSING TEAM Dispensing Manager Ms Lorne Marshall practice, Porlock Medical Centre. Dispenser Ms Catherine Hadfield

We are situated in Park Street, Dunster (although there is no parking at the OFFICE TEAM Practice Manager Mrs Georgina Langley surgery itself, there is a car park at the end of Park Street). Office Manager Mrs Jenny Lang Reception Mrs Mandy Stevens

Local villages ATTACHED STAFF (NOT DIRECTLY EMPLOYED) • Dunster • Blue Anchor Health Visitor Mrs Isobel Griffin • Timberscombe • Carhampton Midwife Mrs Siew Gin Bunce Dietitian Ms Caroline Colvin • Wootton Courtenay • Old Cleeve • Luxborough • Withycombe • Bilbrook

www.dunsterandporlocksurgeries.co.uk

www.dunsterandpolocksurgeries.co.uk

Appointments

DOCTORS APPOINTMENTS are available every morning and afternoon (except Thursdays; please see opposite for what to do on a Thursday afternoon). Also appointments are available earlier in the morning and later in the evening on Mondays. Please telephone for an appointment.

NURSE APPOINTMENTS are by appointment only, and follow the same pattern as for doctors’ appointments.

CONTACTING THE DOCTOR/NURSE BY TELEPHONE: please call the surgery to request a telephone consultation. Opening times Monday to Friday: 08.00 to 18.30 HOME VISITS are available if you are unable to attend the surgery Saturday: 09.00 to 10.00 because of your ill health or you are housebound and unable to get out. Except Thursday when we close at Please request these before 10am so that the doctors can plan them 12.30. around already booked appointments. If you need assistance on a Thursday afternoon please phone our sister

practice, Porlock Medical Centre, for help.

Please feel free to call if you have any questions, concerns or would like help.

EMERGENCIES

In an emergency please telephone the surgery and you will be given the number of who to contact when the surgery is closed.

On Thursday afternoon between 12.30pm and 6.30pm please call Porlock Surgery on (01643) 862575.

At all other times please telephone 0845 408 8000.

Obviously, in extreme emergencies, it may be both quicker and more appropriate to ring 999 for an ambulance. Alternatively, if you just require advice at any time please telephone NHS Direct where a trained nurse will be able to help. NHS Direct 08454647

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www.dunsterandpolocksurgeries.co.uk

Clinics and services

• Contraceptive and maternity services are provided in normal surgeries • Child Health Surveillance clinics occur twice monthly. • Childhood immunisations are dealt with in specific clinics. “…a caring, • Well Person Health Checks, Dietary Advice, Diabetic and comprehensive service Asthma reviews, travel advice and immunisations can be booked, by appointment, with our practice nurse. for your family…”

Repeat prescriptions (ie between 3.30pm and 5.00pm on the afternoons stated above). There are many ways to order your repeat prescriptions. Whichever way you order your prescription, please Available 24 hours a day, seven days a week: give us at least 24 hours to prepare your prescription.

• Go online at www.dunsterandporlocksurgeries.co.uk Dispensary • Send us your request by fax on 01643 821770 • Drop a written request into the surgery or by post If you live one mile or more from a chemist you can obtain your medicines from the surgery. Or otherwise:

• By telephone on Monday, Tuesday, Wednesday or People with disabilities Friday between 3.30pm and 5pm only • In person anytime during the surgery open hours At Dunster Surgery we try and recognise the problems for those people with disabilities. Unfortunately, The restriction on telephone ordering (between 3.30pm because we have an old building and are unable to and 5.00pm only) is due to the fact that there is a make any major alterations, wheelchair access is restricted number of telephone lines currently. somewhat restricted.

We are looking to establish a dedicated prescription line that will mean repeat prescriptions can be ordered over Any patients who are not able to manage the two steps a wider time period. down into the treatment rooms, can be seen by appointment in the doctors’ consulting room, which However, until we do have a dedicated prescription line has no steps to negotiate. we must ask you to NOT TELEPHONE THE SURGERY WITH YOUR REQUEST OUTSIDE OF THE STATED HOURS If you need any further assistance please enquire at reception.

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CONFIDENTIALITY

Everyone working in the NHS has a legal duty to keep information about patients confidential. Doctors, their staff and other healthcare workers take your confidentiality very seriously.

Unless you give your written permission your employer cannot ask to see your medical records or even ask for information about you.

Insurance companies and solicitors may only have access to your We take patient confidentiality very seriously. medical records with your written consent. We will not divulge information about you to anyone, even close family members, without your A further leaflet regarding confidentiality and the information permission (except in extreme circumstances) we collect about you is available from the Practice Manager.

Feedback and complaints

We are always pleased to receive feedback.

Also, we operate a Practice Complaints Procedure as part of the NHS system for dealing with complaints.

Should you wish to voice any kind of complaint, please feel free to speak to Mrs Georgina Langley, the Practice Manager, or to Dr Ian Kelham.

Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur. 0845 4647 Dunster Surgery

3 Park Street, Dunster, Somerset, TA24 6SR

01643 821244 (Fax 01643 821770)

www.dunsterandporlocksurgeries.co.uk