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Client Handbook, Emergency Contact Numbers for Texas State and Management, a Services Price List, and an Overview of the Property

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Client Handbook, Emergency Contact Numbers for Texas State and Management, a Services Price List, and an Overview of the Property [Year] [Document title] © Skymaster Photography Client Rudolph, Teresa Jo Handbook Texas State University [Date] Page | 0 Texas State University STAR Park 3055 Hunter Road Box 1/San Marcos, TX 78666 http://www.txstate.edu/starpark/ Office 512.245.7827 Fax 512.353.2091 [email protected] Version 2.0 – May 1, 2020 Table of Contents Table of Contents ___________________________________________________________________ 2 Chapter 1 __________________________________________________________________________ 1 Introduction ______________________________________________________________________ 1 Scope ________________________________________________________________________ 1 Manual Review _________________________________________________________________ 1 Definitions _______________________________________________________________________ 1 Policy & Handbook Revisions ________________________________________________________ 1 STAR Park _______________________________________________________________________ 2 STAR Park Mission, Vision, and Goals _________________________________________________ 2 STAR Park’s Mission ____________________________________________________________ 2 STAR Park’s Vision _____________________________________________________________ 2 STAR Park’s Goals ______________________________________________________________ 3 STAR Park Management ____________________________________________________________ 3 Point of Contact ________________________________________________________________ 3 STAR One Office Information _______________________________________________________ 3 Hours of Operation _____________________________________________________________ 3 Management Availability __________________________________________________________ 4 Inclement Weather ______________________________________________________________ 4 Emergency Closures _____________________________________________________________ 4 Holidays ______________________________________________________________________ 4 Chapter 2 –Move-In & Occupancy ______________________________________________________ 5 Requirements Prior to Occupancy _____________________________________________________ 5 Base Fee ______________________________________________________________________ 5 Security Deposit ________________________________________________________________ 5 Chemicals and Hazardous Waste ___________________________________________________ 5 Chemical Inventory _____________________________________________________________ 5 Client Employee Onboarding ______________________________________________________ 5 Requirements at Move-In ____________________________________________________________ 6 New Client Onboarding __________________________________________________________ 6 Induction _____________________________________________________________________ 6 Walk-Through of Assigned Space ___________________________________________________ 6 Building Weight Limits ___________________________________________________________ 6 Proof of Insurance ______________________________________________________________ 6 Hazardous Wastes ______________________________________________________________ 7 Biohazardous Wastes ____________________________________________________________ 7 Regulated Non-hazardous Wastes ___________________________________________________ 7 Lab Safety Program and Officer ____________________________________________________ 7 Texas State Net ID ______________________________________________________________ 8 Access to STAR One ____________________________________________________________ 8 Management Contact List _________________________________________________________ 8 Financial Contact List ____________________________________________________________ 8 Employee Contact List ___________________________________________________________ 8 Company Marketing Info and Logo _________________________________________________ 9 Management Requirements at Move-In _________________________________________________ 9 Original Signed Service Agreement __________________________________________________ 9 Welcome Packet ________________________________________________________________ 9 Confidentiality and Conflict of Interest _______________________________________________ 9 Requirements During Occupancy________________________________________________________ 9 Invoices ______________________________________________________________________ 9 Late Fees _____________________________________________________________________ 9 Chemical Inventory _____________________________________________________________ 9 Process Change Notifications ______________________________________________________ 10 Client Employee Data ____________________________________________________________ 10 Client Employee Offboarding ______________________________________________________ 10 Client Information Requests _______________________________________________________ 11 STAR One Access and Keys _________________________________________________________ 11 Visitors _______________________________________________________________________ 11 Keys and Access Cards ___________________________________________________________ 11 Right of Entry & Inspection __________________________________________________________ 13 48-Hour Notice ________________________________________________________________ 13 Signage and Trademark Usage ________________________________________________________ 13 Chapter 3 – Exit Procedure ____________________________________________________________ 14 Graduation Criteria _________________________________________________________________ 14 Surrender of Premises ______________________________________________________________ 14 Client Offboarding _________________________________________________________________ 14 Space Alterations _______________________________________________________________ 15 Change of Address ______________________________________________________________ 15 Security Deposit Refund __________________________________________________________ 15 Success or Failure of Client Business ___________________________________________________ 15 Chapter 4 –STAR One Operations ______________________________________________________ 16 Mail and Deliveries _________________________________________________________________ 16 Mail Service ___________________________________________________________________ 16 Package, Freight and Vendor Deliveries ______________________________________________ 16 Package Log ___________________________________________________________________ 16 University Holiday Deliveries ______________________________________________________ 17 Special Deliveries _______________________________________________________________ 17 Parcel Pickup __________________________________________________________________ 17 Special Events ____________________________________________________________________ 17 Telephone Services _________________________________________________________________ 17 Mobile _______________________________________________________________________ 17 Landline ______________________________________________________________________ 17 Conference Phone & Hosted Call-in Meetings _________________________________________ 18 Technology_______________________________________________________________________ 18 Internet _______________________________________________________________________ 18 Internet Security ________________________________________________________________ 18 Copiers _______________________________________________________________________ 18 Scanner _______________________________________________________________________ 18 Fax Machine ___________________________________________________________________ 19 Website _________________________________________________________________________ 19 Social Media ______________________________________________________________________ 19 Business Equipment ________________________________________________________________ 19 Custodial Services __________________________________________________________________ 19 Labs _________________________________________________________________________ 19 Office and Public Areas __________________________________________________________ 19 Trash Service _____________________________________________________________________ 20 Recycling _____________________________________________________________________ 20 Pallets ________________________________________________________________________ 20 Business Advisory Services ___________________________________________________________ 20 Interaction Agreement Meetings ____________________________________________________ 20 Office of Technology Commercialization _____________________________________________ 20 Small Business Development Center _________________________________________________ 20 Chapter 5 – STAR One Building ________________________________________________________ 21 Building Services __________________________________________________________________ 21 Repairs __________________________________________________________________________ 21 Furniture and Fixtures ______________________________________________________________ 21 Security and After-Hours Policy _______________________________________________________ 21 Concealed Carry of Firearms _________________________________________________________ 21 Care & Use of STAR One Facilities ____________________________________________________ 22 General Building Rules
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