Vol. 11 | Issue 04 | February 2021 | Pages 40 | `50 Travel Trade Journal (TTJ) • Volume 11 • Issue 04 • February 2021 Team Sampan Editor & Publisher : Ravi Sharma

Contributing Editor : Naveen Lal Consulting Editor : Rachita Sehgal Bureau Head (West) : Prashant Nayak Reporter : Sonika Bhandari Reporter : Aditya Vikram Singh

Consulting Editor : Sonia Dutt Dear Friends, Sr. Designer : Subhash Chaudhary HTML Developer : Jitender Singh Shekhawat The New Year has given us all a hopeful start with the industry reviving with domestic travel. The segment is providing a much- GM - Marketing : Sonika Bohra needed boost to help sustain many tourism destinations and businesses and will continue to be a key driver of recovery in Bureau Head (East) : Partha Chatterjee the short to medium term. In the same way, we all hope for the Manager PR : Ankit Dixit revival of all verticals of tourism in due course. Cordinator (West) : Bharti Kalia TTJ’s February 2021 issue has a few pages on Aviation. Consultant (West) : Sameer Montario Though there continue to be uncertainties ahead, we at TTJ are Project Head Events : Rohan Rana confident that many airlines will continue to execute their plans, Photographer : Parth Sharma optimise capital structure and fleet, and emerge as a better, more efficient airline. Also, similar confidence reflects with the Asst. Manager Administration : Kuldeep Singh few people we have spoken to in the airline industry. Accounts Manager : Priyesh Ranjan Email: [email protected] So while we think about more interesting topics in the coming months, Editorial and Marketing Office : Sampan Media Pvt. Ltd., B-7/114A, 3rd Floor, Safdarjung Enclave, Near Sukhmani Hospital, New Take Care and Be Safe Delhi – 110029 Ph: 9560264443, [email protected] Happy Reading! All information in Travel Trade Journal (TTJ) is derived from sources we consider reliable. It is passed on to our readers without any responsibility on our part. Opinions / views expressed by third parties in abstract or in interviews are not necessarily shared by us. Material appearing in the magazine cannot be reproduced in whole or in part(s) without prior permission. The publisher assumes no responsibility for material lost or damaged in transit. The publisher reserves the right to refuse, withdraw or otherwise Editor’s Desk deal with all advertisements without explanation. All advertisements must comply with the Indian Advertisements Code. The publisher will not be liable for any loss caused by any delay in publication, error or failure of advertisement to appear. Owned and published by: Ravi Sharma, Editor & Publisher, 18/3, Railway Colony, Sarojini Nagar, P.S. Chanakyapuri, New Delhi 110021 and printed on his behalf at Polykam Offset, C-138, Naraina Industrial Area, Phase-1, New Delhi-110028. Ravi Sharma [email protected] News You Can Use

Maldives records over 100,000 Jetsave, India’s leading visa facilitation tourist arrivals during the first 35 company, is now an IATA member days of the year

etsave, which has been leading the visa market in India for the past 31 years, has now got IATA certification as well. JJetsave has never paused its expansion mode and keeps on adding new offices and an array of services for its clients. Beyond visas and attestation work, Jetsave has been offering tours and packages, travel insurance, group bookings, flight tickets, car n July 15, 2020, Maldives reopened its borders to rentals, travel guides, etc. With IATA certifications, one can be tourists of all nationalities with the reopening of assured of quality service at the most economical price. Jetsave’s several resorts and liveaboards. Currently, there O team is available round the clock for its services and one can is no mandatory quarantine for arrival, but all tourists are contact Karan Sharma (+91 98999 16699), Kartik Sharma (+91 required to fill an online health declaration form within 24 9810211095) and Aseem Sharma (+91 98117 96968) anytime. hours prior to departure and submit a negative COVID-19 PCR test result, conducted a maximum 96 hours prior to departure to Maldives. For Maldives, 2020 ended with the celebration of World Travel & Tourism Council to over 500,000 tourist arrivals for the year, and over hold its Global Summit in April 2021 100,000 tourist arrivals since the reopening of borders. On February 04, 2021, a total of 102,107 tourist arrivals were recorded. According to the Ministry of Tourism, 10,004 arrivals were from 1st to 4th February, with a daily average of 2,501 arrivals. The top source market for tourist arrivals is Russia, followed by India and Ukraine. Other top source markets include Kazakhstan, Romania, France, Germany, United Kingdom, Czech Republic, and the United States. Currently, there are over 140 resorts and over 330 guesthouses in operation, along with over 135 liveaboards and 11 hotels. 27 airlines are connecting Maldives to the rest of the world. On February 01, 2021, Maldives commenced the administration of the COVID-19 vaccine. President Ibrahim Solih stated that the government aims to provide free COVID-19 vaccine to all citizens and residents of he highly-anticipated World Travel & Tourism Council Maldives, in the coming months, and also emphasised the (WTTC) 20th Global Summit, will now take place in April – importance of individual responsibility and caution even Tone month later than the originally planned date. The Global during this time of renewed hope. Recently, the Ministry Summit is being organised in partnership with the Government of of Tourism also launched an initiative to vaccinate people Quintana Roo in Mexico and will be held in Cancun, Mexico on in the tourism sector to create an even safer scenario for 25-27 April. the industry. This was initiated at Male’ Social Center. WTTC, which represents the global Travel & Tourism private The Minister of Tourism, Dr. Abdulla Mausoom, stated sector, has taken the decision to move its Global Summit from that vaccination arrangements will be made in resorts March into April to coincide with the expected relaxation of travel for the convenience of resort employees and added that restrictions and the beginning of the sector’s recovery. The vaccination teams would travel to bigger resorts in the Global Summit will be a fantastic opportunity to showcase what future. The Ministry added that 10,000 tourism industry both Mexico and Cancun have to offer as a destination, along workers will be inoculated during this program including with the world-class health and safety protocols that have been resort staff, guesthouse staff, liveaboard workers, airport implemented to host such an event. The event will take place in a representatives and local artists. hybrid format, allowing those unable to travel to benefit from the The initiation of the vaccination drive is bound to bring content virtually. hope to the local population, as well as ensure the safety WTTC’s annual Global Summit is the most important Travel & of tourists. This gives the message that Maldives is a Tourism event in the calendar, where the highest-level industry low-risk destination for travellers, and will hopefully bring leaders meet with key government leaders to act on the biggest about a surge in tourist arrivals. and most important issues across the global agenda.

www.traveltradejournal.com FEBRUARY | 2021 3 News You Can Use

IndiGo signs agreement with BAPL, to commence operations from Durgapur ontinuing its efforts towards strengthening Cregional connectivity, IndiGo signed an agreement with Bengal Aerotropolis Projects Limited (BAPL) to start operations from Durgapur – the 66th destination in 6E network. The airline will operate its first direct flights from Delhi, Bengaluru, and a southern city to Durgapur from April 22, 2021. Being one of the largest industrial hubs in the state of West Bengal, daily direct connections between key metro cities and Durgapur will augment economic growth in the city as well as the region. Durgapur also attracts people for its Damodar river and coalfields of Raniganj and city. Post securing all regulatory approvals and specific increased access to the safest flight schedules for Durgapur, IndiGo will soon take the mode of transportation will further augment domestic overall number of domestic destinations in the 6E network tourist traffic. to 68 by opening Bareilly and Rajkot in the coming months, As part of the agreement, BAPL will also provide local as part of its plan to expand regional connectivity in the marketing support to IndiGo through their expertise in the country.

Kunal Shanker joins the InterContinental Chennai Mahabalipuram as General Manager

nterContinental Hotel Group, South West Asia has appointed Kunal Shanker as the IGeneral Manager of InterContinental Chennai Mahabalipuram Resort. A well-rounded hotelier, Kunal brings with him over 22 years of extensive hospitality experience both in commercial and operational roles. Having worked in different capacities of Director Sales & Marketing, Executive Assistant Manager, General Manager and Cluster General Manager in diverse geographies such as Kathmandu, Cochin, Pune, Mumbai, Amritsar and New Delhi, Kunal is an extremely versatile leader with a proven track record of adapting to diverse cultures and regions and driving performance. In his new role, Kunal will oversee the complete operations and management of the hotels along with the senior leadership teams, to ensure the highest levels of guest engagement, profitability and continue to build on the positioning and reputation of InterContinental Chennai Mahabalipuram Resort.

4 www.traveltradejournal.com FEBRUARY | 2021 Budget

UNION BUDGET 21-22 A big dampener for the travel and tourism industry The Government has been severely disappointing the travel and tourism fraternity in terms of support ever since COVID crippled the industry and the Union Budget seemed to be a ray of hope which has now been somewhat shattered.

Team TTJ

fter being left out of Union Budget 21-22 has proven not just foreign tourist footfalls into the the special economic otherwise, with the budgetary country but also keeping domestic and comprehensive allocation for the ministry of tourism tourists at bay, the budget has focused package, the slashed from Rs 2,500 crore in 2020- on pushing funds for promotion and travel, tourism and 21 to Rs 2026.77 crore this year, publicity to help woo tourists back. hospitality sector which is a blow to the tourism industry Out of the Rs 668.72 crore allocated were hoping that the government may which is reeling from huge losses due towards promotion and publicity, Rs considerA the sector during the Budget to the coronavirus crisis. The industry 524.02 crore is for the overseas market 2021-2022. was clearly anticipating and expecting and Rs 144.70 crore has been kept for more than this. Also, just a week before the budget, domestic tourists. stakeholders and associations in the With the coronavirus crisis bringing The industry was expecting the industry were banking that the Finance the tourism sector to its knees, the government would have understood Ministry will come out with feasible union budget has allocated Rs 1088.03 and studied the efforts of other countries plans to enhance and boost travel and crore for the development of tourism tourism by ensuring adequate support infrastructure and has allocated a sum that have put in to ensure their tourism in ease of doing business. Some of Rs 63.65 crore for capacity building sector survives these tough times. But associations also had sent suggestions for service providers and Rs 138.65 that has not happened in India and has for support and good governance crore for training and skill development. majorly left the sector disappointed. before the budget. With the coronavirus crisis restricting Some of the industry views are:

www.traveltradejournal.com FEBRUARY | 2021 5 Budget

Nakul Anand Chairman, FAITH

FAITH the policy federation of all the immediate direct support in the budget national associations representing the has disappointed the Indian travel and complete tourism, travel and hospitality tourism industry. While infrastructure industry of India (ADTOI, ATOAI, FHRAI, measures announced as budget HAI, IATO, ICPB, IHHA, ITTA, TAAI, announcements may boost tourism TAFI) & cause partner AIRDA was over the long term, the opportunity for looking forward to the Union budget FY immediate support has regretfully been 21-22 with great expectations. Lack of missed out.

Jyoti Mayal President, TAAI

We expected much more than still on the rocks and is expected to what was announced. However, we be completed this year. Clarity on the believe the Budget 2021 has focused same is eagerly is awaited by us, the more on spending to enable economic main stakeholder partner hereto. For growth through infrastructure roads Rail packages over the years, this shall and financial remedies. However, be an advantage since the plan is to travel, tourism and hospitality were create a ‘future-ready’ railway system completely neglected. As we await the by 2030. Passenger logistics shall fine print, the direct taxes are not clear. have an advantage in the circuits and Further, disinvestment in Air India is infrastructure.

Madhavan Menon Chairman & Managing Director, Thomas Cook (India)

Against the challenging backdrop of not provided the helping hand that was the COVID era, the Union Budget 2021- expected of it. We welcome the focus on 22 is expansionist: We welcome the transportation infrastructure that forms much-needed investments in healthcare, a crucial base for Inbound & Domestic focus on capital expenditure, prioritisation Tourism – with the announcement of a of assets, privatisation and no change Rs. 1.18 lakh crore outlay for the Ministry in taxation–structured around a clear of Road Transport and Highways pivot to inspire economic growth. While (proposed 3500 km corridor in Tamil the six pillars of the Budget presented a Nadu, 1,100 km in Kerala, 675 km in diversified approach to fundamentals, West Bengal and 1300 km in Assam across health, capital, infrastructure, in the coming 3 years); equally the proposal of a future-ready rail system inclusive development, human capital by 2030 and the next phases of metro and innovation, focus on the Travel and projects in key cities with the ‘Metro Lite’ Tourism sector has been noticeably and ‘Metro New’ concepts for tier 1 and absent. 2 regions. From an aviation perspective, For an industry that is a crucial the announcement of airport privatisation contributor to India’s GDP and a powerful in tier 2 and 3 cities/towns will serve as force multiplier, priority tourism-related a boon towards access and affordability; announcements – an imperative to the creation of a hub and spoke model revival and sustenance – were clearly will serve to catalyse the government’s missed. We are looking at a long road initiatives around Project UDAN and to recovery, and the Union Budget has Regional Connectivity.”

6 www.traveltradejournal.com FEBRUARY | 2021 Budget

Ankur Bhatia Executive Director, Bird Group

India’s vaccination program, which has awaiting a return to normalcy in sectors garnered worldwide positive attention, such as travel and aviation. These may help in the economic recovery as sectors which provide jobs to 10 per the situation of women and children cent of the population are the ones that is expected to improve with health are now carrying most of the COVID-19 programs resuming after vaccination of burden and have yet to start operating health workers and more people joining at anywhere near pre COVID-19 levels. the workforce. They are also the sectors responsible for enormous job losses and consumption Finance Minister Nirmala Sitharaman declines. We expect a full-throttle during her Budget 2021 speech on vaccination programme augmented by Monday announced that the government the Rs 34000 crore funding will bring the will provide Rs 35,400 crore for COVID-19 long-awaited cheer to the sector. People vaccination in 2021-22. The funding will start flying with confidence for leisure, would definitely be a shot in the arm for like during pre-COVID times after being the ongoing vaccine drive. significantly emboldened by inoculation The Indian economy is indeed against the virus.

Aloke Bajpai Co-founder & CEO, ixigo

Tier 2 and 3 cities have seen strengthening regional air connectivity. significant growth in demand for While these infrastructure measures air travel and first-time flyers post will boost tourism in the long run, it’s relaxation of lockdown norms. The sad to see that no extra spends or tax monetisation of airports in these areas will help capitalise on this growing incentives were announced to provide demand by accelerating infrastructure immediate relief to the severely affected development in underserved areas and travel and tourism sector.

Rohit Kapoor Chief Executive Officer, OYO India & South Asia

It is heartening to see a budget entirely We are confident that with the series focussed on revitalising the economy. On of interventions announced by the the backbone of the proposed reforms, Honorable Finance Minister, Nirmala we believe that a focus on growth- Sitharaman, our country is on the path oriented measures, economic reforms of stable and quick economic recovery. and inclusive growth would pave the With the mantra of ‘Aatmanirbhar Bharat’ way for extensive economic recovery. and initiatives reducing compliances The Government’s focus on extending for one-person-companies, a boost for MSMEs, the reduction in corporate and improving transport (road, railway, taxation along with the steps to simplify metro) infrastructure with nearly 217 GST for companies further and ease projects worth over Rs 1 lakh crore to be tax compliance will boost morale across completed under National Infrastructure industries. The funds allocated to Pipeline will enable travellers to explore COVID-19 vaccines will also strengthen hidden gems and therefore bolster confidence among travellers and the domestic tourism and hospitality boost faster recovery in the service industries. Additionally, keeping up sectors. The Government’s efforts with the changing times, an overall towards skilling the country’s youth and focus on technology with interventions collaborating with other countries will like incentivising and promoting digital spur entrepreneurship and enable job payments will fast track India’s transition creation as well. This budget truly has into a digitally enabled economy. the potential for transforming India.

www.traveltradejournal.com FEBRUARY | 2021 7 Budget

Lubaina Sheerazi Co-Founder, BRANDit India

The budget has turned out to be having a subduing effect, the pandemic a dampener for the tourism industry. cloud will continue to loom over us. With the sector being most affected Having said that, I do believe that we during 2020 with the adverse impact of are a resilient lot and the tourism sector COVID-19, there was much anticipation with its immense potential will slowly rise for direct support from the government above its capacity in the months to come. to revive the sector. However, there has With vaccines rolling out, travellers will been no respite in this regard. Tourism is feel more confident to explore giving the a key driver contributing to the country’s sector the much-needed impetus to bring economic growth, but with the budget not us back on track.

Sonica Malhotra Kandhari Joint Managing Director, MBD Group

Overall, Budget 2021 is a pragmatic railways and boost to infrastructure and positive budget which is committed development such as the development to key sectors such as agriculture, of new highway projects is a welcome healthcare and infrastructure step that would lead the economy to a development. Higher allocation of Rs. new growth trajectory. However, we 64,180 crore on healthcare, which also were looking for some measures related includes Rs. 35,000 crore for COVID-19 to the travel & hospitality sector such vaccines is committed to ensuring fast as awarding infrastructure status to the rollout of mass vaccination and restoring hospitality industry and reducing the normalcy. This is also expected to give GST rate on hospitality which have not much impetus to the travel & tourism been addressed in the budget. These industry in the coming year. reforms would have helped in the revival Moreover, the privatization of airlines, of this industry, as it has been severely allocation of 1.10 lakh crore outlay for battered by the pandemic.

Sarbendra Sarkar Founder & MD, Cygnett Hotels and Resorts

While there is nothing specific for done the right thing by not introducing the tourism and hospitality sector in any new tax or COVID cess as some the budget, I feel broader focus on the had anticipated. We also believe that the budget on increasing consumption and amount allocated for COVID vaccination infrastructure spend by the government is a positive for our sector as more will have a positive impact on the people get vaccinated it will encourage hospitality sector. The government has people to travel.

Pushpendra Bansal COO, Lords Hotels and Resorts

The tourism, Travel & Hospitality there should have been some kind of industry is disappointed with the central encouragement for domestic travel, Government budget as none of our including tax exemptions, to save the concerns were addressed. Our industry industry. The only silver lining is a boost contributes close to 10 per cent of the to infrastructure projects, which when GDP and tourism budget is now reduced implemented would help tourism over by 18 per cent. The tourism industry the long-term. Otherwise, it is a good has suffered the most due to pandemic budget for the country and we are happy and will be the last one to recover; that no new tax or cess is proposed.

8 www.traveltradejournal.com FEBRUARY | 2021 Budget UNION BUDGET 2021 A major highlight for the aviation industry: MoCA

The Union Budget announced for ccording to the Ministry of Civil Aviation (MoCA), the major highlights the Financial Year 2021-22 comes of the Union Budget 2021 for the with several positive measures for Aaviation industry are: the aviation industry in India. These Tax incentives for aircraft measures range from tax incentives and leasing and financing custom duty reduction for promoting The Government is committed to make the Aatmanirbharta, to asset monetisation International Financial Services Centre (IFSC) and disinvestment to mobilise resources in GIFT City a global financial hub. In addition to for new infrastructure development. the tax incentives already provided, the current budget proposed more tax incentives which Overall, the budget proposals are aimed include (i) tax holiday for capital gains incomes at creating opportunities for strengthening of aircraft leasing and financing company, (ii) tax the aviation eco-system in the country exemptions for aircraft lease rentals or royalty paid to foreign lessor, (iii) tax incentive for re- and developing India as an aviation sector location of foreign funds in IFSC and (iv) tax manufacturing hub. exemptions to investment division of the foreign banks located in IFSC. Team TTJ

www.traveltradejournal.com FEBRUARY | 2021 9 Budget

These tax exemptions are a major pharmaceuticals through air across Expansion of scope boon to lessors operating from IFSC. India as well in other parts of the These would help in establishing a world. for Krishi Udaan in vibrant aircraft leasing and financing convergence with environment in India, besides offering Disinvestment and better terms to Indian and foreign Operation Greens carriers. These measures come on Strategic Sale To boost value addition in agriculture the back of a series of initiatives Through budget 2021, the and allied products and their exports, undertaken by the Ministry of Civil government has reiterated its the scope of ‘Operation Greens Aviation since 2019 to create an aircraft commitment to disinvestment of Air Scheme’ that is presently applicable leasing and financing ecosystem in India and Pawan Hans in 2021-22. to tomatoes, onions, and potatoes, will GIFT (Gujarat International Financial be enlarged to include 22 perishable The process of strategic sale of Air Tech) city of India. products. Krishi Udaan Scheme stands India is underway. The ‘Expression of converged with Operation Greens Interest’ EOI has been received. The Custom Duty Benefit through air freight subsidy of 50 per Transaction Advisor is scrutiniSing In the budget proposal, Customs cent for the agri-perishables of NER the EOIs. The PIM for the sale of duty has been reduced from 2.5 per States and 4 Himalayan States/UTs. Pawan Hans has also been issued. cent to 0 per cent on aviation sector The expansion of product-coverage Besides, the PIM for Air India Airports components or parts, including will boost the Krishi Udaan Scheme Services (ground handling) is under engines, for manufacturing of aircraft and improve air cargo transportation by Public Sector Units of the Ministry preparation. from these States. of Defence. This measure will help grow the aviation industry in the country by reducing the cost of inputs sits well with India’s desire to for domestic manufacturing and thus develop a local aircraft leasing and promote Aatmanirbharta. financing industry to accelerate the maturity and ‘Atmanirbharta’ of Asset Monetisation the Indian aviation industry. Third, tax support for aircraft leasing and through PPP model rentals will help grow the fleet size The budget proposed monetisation in India as a vast majority of these of the next lot of airports for operations aircraft will likely be leased. and management concession. The budget has also announced Other core infrastructure assets that an ambitious plan to monetise will be rolled out under the Asset airports in Tier 2 & 3 cities for Monetization Programme are AAI operations and management Airports in Tier II and III cities. The concession. Under its strategic Airport Authority of India is working disinvestment proposal, the on the next round of privatization in government will look to complete which 06-10 airports will be included. Rémi Maillard the process of privatisation of Six airports have already been Air India and Pawan Hans in awarded to the successful bidder 2021-22. Strategic disinvestment Rémi Maillard, Chair, Civil and the concession agreements have receipts will be vital to meeting the Aviation Committee of FICCI, been signed. Proceeds from this step government’s infrastructure and President and MD, Airbus India & will help the Ministry of Civil Aviation social development goals. to complete the goal of building 100 South Asia While the aviation industry new airports by 2024. I congratulate the Finance welcomes today’s budget Minister for addressing the announcements, it is not out of the aspirations of India through an Development of woods yet and continues to hope expansive budget – one in which for financial and policy support from health system infrastructure development has the government. Immediate credit capacities at airports been identified as one of the six support, lower tax rates on aviation pillars for building an ‘Atmanirbhar under the Atma fuel and imported aircraft parts for Bharat’. Nirbhar Swasth MRO, flexible use of the airspace and The government has made some fully liberalized code sharing, among Bharat Yojana forward-leaning announcements others, can make the Indian aviation for the aviation sector, including Under a new centrally sponsored industry not only more competitive tax exemption on aircraft leasing scheme, PM Atmanirbhar Swasth but also distinctly attractive. Given Bharat Yojana, Union budget 2021-22 and aircraft rentals made to foreign the symbiotic relationship between proposes the development of health companies. This measure is aviation and economic growth, systems capacities in the country significant for multiple reasons. continued government support to which also includes the aviation entry First, it will provide some relief to the sector can only catalyse the points. Under this program, Public Indian carriers which are bleeding country’s expansion and accelerate Health Units will be strengthened cash because of the COVID-19 it towards achieving a $5-trillion at 32 airports. This program will pandemic. Second, the proposal economy by 2024. facilitate the smooth movement of

10 www.traveltradejournal.com FEBRUARY | 2021 Flying High

Virgin Atlantic continues its efforts to emerge as a sustainable and profitable airline Virgin Atlantic is committed to India in the long term and hopes that market conditions will allow them to expand service further in the future. Alex McEwan, Country Manager- South Asia, Virgin Atlantic, discusses with TTJ, how the airline is operating currently and transforming to increase customer satisfaction while also adapting to the ever changing COVID situation.

Prashant Nayak

With the ongoing fight for survival, is pre-departure testing as a method to safely business picking up? When are you re-open travel corridors. An international expecting passenger capacity to standard for pre-departure testing return to pre-coronavirus pandemic requirements and a globally consistent levels onboard your airlines? portal demonstrating travel eligibility would The widespread deployment of the be hugely helpful. vaccine in the UK and across the world is incredibly encouraging for our industry as a Presently, there have been a lot of whole. It is a momentous global task and will changes in the aviation industry. take some time, but we are confident that as According to you, what will be the this ramps-up, consumer confidence in travel changing landscapes in airline will grow and also allow travel restrictions to operations post COVID? be safely relaxed. We are encouraged by Given the huge strain the pandemic has the strong rebound in domestic travel within placed on the industry, it is inevitable that India, which indicates a growing willingness a period of consolidation will follow. Many to travel and are seeing pent-up demand for airlines will be more cautious with fleet our flights too. Our ambition is to return to expansion and become more streamlined pre-pandemic levels of capacity in India this Alex McEwan in their strategy, prioritising the areas year and we will increase our level of flying of their business where they possess a in line with demand recovery, alongside a particular competitive advantage. At Virgin laser focus on ensuring flights generate a have challenged ourselves to more closely Atlantic, our biggest strength has always cash contribution. integrate our cargo business into the airline been our people, with our crew being an in the years to come, for example in the essential part of driving our award-winning What is your strategy to regain route selection process, to ensure that we service. This has been reinforced during your financial strength in the years continue to deliver strong performance. the pandemic, with our customers providing ahead? Where will you prioritise ‘Best in Partnering’ is one of our key strategic us with overwhelmingly positive feedback investments? pillars and influences every decision we take. This fundamental part of our identity about how welcome and safe they have As well as taking measures to protect remains as important in the years ahead as been made to feel onboard. our short-term cash position and financial it has been for our past. A great example stability, we have also made changes that of this is our transatlantic joint venture Do you believe the bio-safety will make us more competitive in the years with Delta. For Indian passengers, this measures are temporary, or will they ahead. We have revamped our loyalty offers seamless connectivity between our become a regular part of the travel programme ‘Flying Club’ to increase its flights to London and onward to the USA, experience? relevance. Point redemptions will now with shared frequent flier benefits and a contribute towards tier status – an industry The extent to which safety measures consistent onboard experience throughout first. In addition, we are offering passengers implemented during the pandemic will the journey. ‘evergreen’ points – their points will never remain part of the travel experience expire. We have invested in one of the depends on several factors. Government newest, greenest fleets in the sky. This How can airlines build in regulations will clearly be the biggest work was underway prior to the pandemic, greater resilience to survive influence, but policy will also be influenced underpinned by our focus on sustainability, future challenges? How can the by passenger demands, and the measures but has been strengthened by us accelerating government help? that they deem appropriate to ensure our retirement of less fuel-efficient four- One of the biggest challenges faced comfort onboard, even if this goes beyond engine aircraft like the 747. Our average by airlines currently is rapidly changing government guidance as restrictions get number of seats on each aircraft will also travel restrictions, imposed at short notice relaxed in the years ahead. We track be lower due to this change, making us by governments and often with complex customer satisfaction on every one of our resilient to changing market dynamics. This conditions for passengers. Consulting with flights to ensure that we are living up to our year we have achieved record-breaking airlines and airports before announcing passenger’s expectations and delivering cargo revenues, which has supported the or implementing these travel restrictions unforgettable service, and will be closely cash generation of the airline as a whole will allow smoother implementation with monitoring attitudes to safety measures in and allowed us to continue service on many less disruption for passengers. Many the months and years to come so that we routes despite low passenger demand. We governments have recognised the value of can adapt our service accordingly.

www.traveltradejournal.com FEBRUARY | 2021 11 Flying High HAHN AIR Leader in simplifying and optimising airline distribution capability

Hahn Air is a German scheduled and executive charter airline, and since 1999 it offers indirect distribution services to other airlines and thus provides ticketing solutions to 100,000 travel agencies in 190 markets. With two decades of experience, the company has established itself as the market leader and today, Hahn Air’s partner network encompasses more than 350 partner airlines. Bharat Kapoor, Regional Vice President, Hahn Air India, provides more insight into the company and about their unique business model of introducing airlines and agents to a world of NDC and who do not have to develop their own solution.

Prashant Nayak

Hahn Air has a unique business and can be booked under model involving airlines and the code H1 in all major travel agents. Tell us more GDSs. And finally, Air about the same? Canada (AC), Bamboo For more than 20 years, we have Airways (QH), Cambodia been enabling travel agencies to Airways (KR), Eastern sell tickets of airlines they would Airlines (2D) and Thai Smile Airways (WE) normally not have access to. With have signed an interline our solutions, travel agents can, for agreement with Hahn Air. example, issue tickets for airlines that They are now available for do not grant ticketing authority in their ticketing in markets where market or that do not participate in they are not participating the local BSP. With our products H1- in the local billing and Air and X1-Air, we even give travel settlement systems and agents access to airlines that are not can be issued on our HR- in their GDS at all. Via the H1 and X1 169 ticket. codes, travel agents can book flights of these airlines and issue them on Hahn Air also has the insolvency-safe HR-169 ticket. a huge network More than 350 airlines already trust of travel agency our solutions. partners across the globe. How do you How many new airline work with them? partnerships have you forged Bharat Kapoor Travel agents in 2020 despite the difficulties appreciate our services, the industry is facing due to excellent website that offers helpful which are free, easy-to-use and COVID-19? tools like GDS ticketing instructions secure. They do not have to leave and detailed information about our 2020 was a challenging year. their GDS to use our solutions, they services. Nevertheless, we are very proud to can just use the standard reservation have integrated 14 new partners this and ticketing processes as usual. All What are the multiple challenges year. Of the new partners, Air Century they need to do is select Hahn Air as in your line of business where (Y2), Air Liaison (DU), Blue Islands the validating carrier. It is that simple. there is always a conflict and (SI), Corendon Airlines Europe (XR), We have a dedicated team of global misunderstanding between the Divi Divi Air (3R), Eastern Airways key account managers supporting airline and the travel agents? How (T3), Emetebe Airlines (ET) Jet Fly travel agencies in understanding the do you resolve their issues? (JFL) and Tayaran Jet (E8) join our X1- many advantages of the Hahn Air That’s the beauty of our service. By Air network. They are now available products. For any ticketing issues, acting as an intermediary between in Amadeus, Sabre, and Travelport travel agents can 24/7 contact our travel agents and airlines, we are under the designator X1. Cambodia reliable Service Desk. In addition, the single point of contact for both Airways (KR) and Corendon Airlines we keep our partners informed via sides. That way, we can make sure (XC) complement our H1-Air network regular newsletters and provide an that conflicts and misunderstandings

12 www.traveltradejournal.com FEBRUARY | 2021 Flying High do not even arise. With Hahn Air, That’s why I’d say that a very unique Presently, there have been everybody wins: the airlines gain feature of our services is our people. lots of changes in the aviation more potential customers and can Our Service Desk and our dedicated industry. According to you, therefore sell more tickets. At the account managers passionately what will be the industry like same time, the travel agents have assist travel agents in understanding post COVID? access to more airlines and routes how they can make the most of our As a whole, our industry is and can therefore offer more choices solutions. That’s what makes Hahn experiencing a difficult phase. More to their customers. Air more than a ticket. airlines and travel agencies will rely on government aid to survive. It is How important is technology How is India positioned in your much too early to predict how the for your kind of operations role of operations, specifically market will develop, consolidate which is based on distribution in the Asia-Pacific region? and shift with lowered customer services? What are your demand, reduced business travel unique products helping in As for India, it is an important and inconveniences due to health these services? market for us. Back in 2002, we first built our roots in the market through and safety restrictions. We are just Technology is of course very our appointed Service Partner Bird at the beginning of a fundamental important, and we pride ourselves Travels, New Delhi. As we saw the change in air travel. on always using the latest standards potential that the market held, we that are available. We have our own Post-COVID-19, we will continue to decided to establish our own office in innovation lab developing new ways see an emphasis on security. When for our partners to increase their New Delhi in 2013. To acknowledge considering buying travel, passengers revenue. In 2019, for example, we the importance of the market, we want to see their personal health, introduced our own NDC platform and also established a dedicated Service as well as their financial investment were the first company to issue an Desk for India. The 24/7 Service protected. Hahn Air’s free insolvency airline ticket enabled by blockchain Desk can be reached by e-mail at protection Securtix is automatically technology. However, we believe that [email protected] or on included with every HR-169 ticket and the key to our success is – and has our toll-free number 1 800 1021169. caters to this extra need for security always been - the personal interaction In addition, I am happy to provide and protection. Now more than ever, with our partners. Technology cannot trainings, sales support and answers our insolvency protection serves as a replace a conversation, personal on how to increase a travel agency’s strong argument for travel agents to training, or a helpful phone call. revenue with the Hahn Air solutions. sell our partners’ tickets. With Singapore Airlines new Kris+ Lifestyle app, customers in India can enjoy more options Singapore Airlines has rolled out its recently launched lifestyle app Kris+ in India. The app is an innovative platform that brings payment, lifestyle, and rewards services together under one umbrella for its customers. Thus, in India, Kris+ combines the best in dining, retail and entertainment discounts, which will allow KrisFlyer members to get the most out of their membership even without flying. Team TTJ

ris+ has partnered with 32 local when they travel to the city-state. It will soon establishments across more than be enhanced with other in-app payment K1,500 outlets in the country, providing options, allowing users to simultaneously customised deals with privileges, especially earn more miles with each purchase. Kris+ curated for their customers. More partners users can look forward to more features, will be progressively added in the coming along with the progressive addition of more months. merchants and services to the app. Chen Sy Yen, General Manager India, In addition, customers who travel to SIA’s investment in Kris+ is part of the Singapore Airlines Singapore from India can also enjoy special Company’s ongoing strategy to drive non- We are really proud and excited to launch offers and rewards at over 750 merchant airline revenue streams in the coming years. Kris+ in India as it gives our KrisFlyer members outlets. Kris+ is also progressively adding The Kris+ ecosystem, which has been built to a bouquet of everyday lifestyle privileges, even more partners and merchants in Singapore enhance customer-merchant relationships, when they are not flying with us. Our vision and overseas in selected destinations to will further power growth for the KrisFlyer is to create a comprehensive and updated the platform. frequent flyer business and broaden its lifestyle and payments ecosystem with Kris+, brand appeal and recognition. This will allow KrisPay, the world’s first blockchain- which will offer even more and better options based airline loyalty digital wallet, is customers to enjoy attractive discounts on and benefits for our global customer base, integrated with Kris+, enabling KrisFlyer their everyday purchases, while merchants and thus bring additional value to our partners members to earn and redeem miles instantly can reach out to SIA’s highly valued 4.7 around the world. at over 750 Kris+ merchants in Singapore, million-strong KrisFlyer base.

www.traveltradejournal.com FEBRUARY | 2021 13 Flying High

Air Seychelles, waiting to re-establish network with the gradual re-opening of borders

Even though commercial flights between Seychelles and India are currently suspended, Air Seychelles aims to resume flights from India to Seychelles and Johannesburg, as soon as borders reopen. Presently, the airline is closely working with its company’s experienced sales and marketing professionals, well-positioned in most Indian cities, to further develop, strengthen and reinforce their presence in the Indian market. Charles Johnson, Chief Commercial Officer, Air Seychelles shares his thoughts on the past and present situation of the airline and other aviation matters.

Prashant Nayak

s Seychelles is April. While we expect a geographically massive demand in the isolated island, short term, we do feel and as all other that it will take 2-3 years international carriers before we return to 2019 withdrew service, levels. As per IATA, Pre Air Seychelles performed over fifty COVID level - will return charters,A most dedicated to cargo and in 2024.” repatriations. They also chased charter Air Seychelles is contracts throughout their region, and looking at cutting costs their international network went from even more now, but they five cities to over thirty destinations have done a great job of as their aircraft flew to West Africa, renegotiating contracts Europe, and even China. and making the airline “All of our international commercial as lean as possible. flights ceased in March 2020, and at that Their focus will be on time, most people only thought it would strengthening the network be for 1-2 months, but it dragged on as much as possible and until November 2020. We maintained taking fewer risks in new domestic flying during this time, but markets. down from an average of 40 flights per day to 4. So to stay afloat and from In a pandemic like an expense viewpoint, we tried to cut this, it was also difficult costs as much as possible, including for governments to Charles Johnson working from home, 50 per cent salary manage and open up the cuts for staff, and insourcing work that skies. “During COVID, external contractors used to do, like we noticed several cleaning the aircraft.” says Johnson. governments exercising regards to health (I.e. vaccine, PCR, extreme protectionism over their etc) will be required. I think it is here In this ongoing fight for survival national carriers. We do indeed think for the foreseeable future. Proof of and with plenty of ups and downs, Air this helps, as an open-sky policy during Seychelles had a great November and vaccine will definitely be a requirement these difficult times can dramatically December, and with Johannesburg and for travel, but hopefully, the PCR affect fragile carriers like ourselves,” Tel Aviv coming back online, and the process, which can be expensive says Johnson. pent up demand was huge. However, and unpleasant, will disappear after since mid-January, the COVID issues In order to further build resilience, a majority of the world’s population is in South Africa have meant they had Air Seychelles will continue to focus on vaccinated,” assumes Johnson. to suspend that route, and in Israel, business improvement, self-service, their own surging COVID numbers and and partnerships which will also be In Seychelles, they have adopted quarantine restrictions have killed that their goal going forward. a ‘health travel approval’ that is now required to be submitted within 72 business for the time being. Presently, there have been a lot hours of departure. This allows their Johnson is hopeful as he mentions, of changes happening in the aviation “Seychelles is one of the fastest industry, and bio-safety measures can health dept to know who is coming into countries to vaccinate against COVID be a regular part of the travel experience. the country, their health history, etc. though, and we anticipate the Israeli Also post COVID, changing landscapes But Johnson feels a global standard, market to return from March, and in airline operations are anticipated. advanced by IATA, will most likely hopefully India and South Africa from “Some sort of global standard in become the new norm.

14 www.traveltradejournal.com FEBRUARY | 2021 Flying High

‘The most important form of resilience is in a strong balance sheet’

Apart from having successfully operated their Passenger Charter and CarGo line of business throughout the pandemic, Indigo Airlines also continuously took measures towards reducing their unit costs further, making their fleet more efficient, ensuring their capacity is right-sized to the market, and experimenting with new network and revenue models. Sanjay Kumar, Chief Strategy & Revenue Officer, Indigo Airlines says that the airlines various initiated cost optimisation measures, work on several revenue opportunities in addition to various measures to maintain the liquidity and finances has helped the airline sustain in these difficult times.

Prashant Nayak

ndigo has been fairly adept international operations as a company in changing may still be a challenge, but from long-term planning to we expect to make a full capitalising on quick short-term recovery by the end of this opportunities. They had to take year. As mentioned, domestic quick decisions to survive the recovery has been strong, most unprecedented crisis ever. They while international recovery is Iconverted ten of their passenger aircraft still facing challenges such as into cargo in-cabin aircraft and have been testing, quarantine with fear of very successful in CarGo operations virus as well. We expect some over the last 10 months, significantly boost in the demand once the increasing the revenue from CarGo governments both central and business. They also rapidly changed in some states would relax the their business processes to behave like current restrictions.” a charter carrier instead of a scheduled At Indigo, they are consistently airline and have been very successful working hard to increase with this approach in international as capacity, optimise costs and well as domestic markets. All in all, the enhance liquidity, and they are pandemic has changed the decision- also eager to be back on the making character of IndiGo from a path of growth. “Going forward, methodical, analytical approach to quick we will continue to operate our decision making in a crisis mode. Passenger and CarGo charter “In addition to the charter operations operations, which helped the Sanjay Kumar (Passenger & CarGo), we initiated aviation industry survive the various other revenue and product most unprecedented times. enhancements to meet the changed With the commencements of range of six hours. requirement of the travellers. Some of commercial flights effective 25 May Speaking of being resilient in these the initiatives are the Flexi Fares which 2020, we are seeing a steady growth of tough times, Sanjay tells, “The most offer flexibility to change, bundled with the business both in terms of number of important form of resilience is in a seat, meal, and reduced cancellation flights as well as number of passengers. strong balance sheet. Every airline charges. Secondly, our 6E Double Seat Currently, we operate above 1200 daily must ensure that they have the ability options offer customers to choose a next domestic flights, which are close to 80 to survive through the worst of a crisis seat empty option, and our Tough Cookie per cent of the Pre COVID levels. On in order to take advantage of the future option was launched to offer the COVID the international side, we are operating recovery which inevitably follows every warriors (our Doctors and Nurses) a about 25 per cent of the Pre COVID crisis. The airlines need to work with the discount of up to 25 percent. We also levels through various Bubble flights. various governments to ensure that there enabled WhatsApp as a communication We expect with the easing of borders the is a uniform and consistent response channel for the passengers opting for international flight operations will also to any future pandemic. This response the same,” shares Sanjay. see similar growth,” assures Sanjay. relates both to the onboard product and Domestic demand is picking up fast Indigo is well-positioned the airport processes being followed. with people preferring to explore their geographically to expand into numerous Currently, airlines are following a set own country in such times. Sanjay high growth markets with their single- of processes for their operations and opines, “VFR travel will drive the demand aisle product. Their four-corner strategy abiding by the set of rules/regulations. in the long run as well, while we believe from the four cities of Delhi, Mumbai, Airlines and governments need to work that corporate travel may remain tepid Chennai, and Kolkata allows them to closely in to bring back the confidence for some time as it has majorly been serve markets all the way from Moscow of the traveller and the growth of the taken over by virtual meetings. Overall, to Nairobi to Manila to Beijing, within a sector.”

www.traveltradejournal.com FEBRUARY | 2021 15 Flying High

Vistara, still investing on expanding its fleet and network Vistara is focused on improving connectivity within India, expanding and strengthening its presence across continents, and forging strong partnerships with many like-minded global airlines, to benefit their customers. Vinod Kannan, Chief Commercial Officer, Vistara, shares how the airline continues to seek new opportunities in these difficult times while remaining committed to its long-term growth strategy and remains optimistic about the new possibilities in time to come.

Sonika Bohra

he COVID-19 continue to be viable for airlines to pandemic not only operate special flights as part of travel impacted Vistara bubble agreements, the opportunities financially but also to scale up international operations affected the pace are still largely limited. However, of their expansion, the news of the development and given the various factors, including administration of COVID-19 vaccines restrictionsT on capacity deployment, from across the globe has brought continued suspension of scheduled considerable optimism among the international operations, softened aviation and travel industries. At demand, etc. Vistara, they are hopeful of a gradual They also have been nimble in return to normalcy across the globe, their approach and taken several providing a favourable environment measures to reduce non-customer for restarting scheduled international facing operating expenditures while flights. making every effort to conserve cash “We continue to invest in expanding wherever possible. “We renegotiated our fleet and network. Our experience various contracts with partners, during the ongoing pandemic boosts vendors, and lessors to reduce cost. Vinod Kannan our confidence in our international With the intent of protecting all jobs expansion plans as we see a stronger at Vistara, we had to even take the one of the world’s best airlines. preference for non-stop flights among painful decision of reducing some The demand for domestic travel has customers. Vistara is uniquely staff costs by implementing salary been steadily picking up since the last positioned in the market with a clear, cuts. We have been actively working quarter of 2020. Kannan tells, “Today, competitive edge to offer direct towards maintaining a leaner cost people are more confident of flying connectivity to long-haul destinations structure while exploring newer than they were earlier, and therefore, to and from India, especially as more avenues to supplement our earnings. it may be safe to say that domestic air wide-body aircraft are expected to To this end, we have also been travel has entered a phase of recovery. join our fleet soon. While we are leveraging opportunities such as We have been gradually mounting working out the delivery schedules commercial cargo and charter flights, flights in our domestic network, and of aircraft with Airbus and Boeing, and also introduced other ancillary we are already operating at nearly 75 we expect to receive the remaining services in our effort to generate per cent of our pre-COVID capacity. four Boeing 787-9 Dreamliners in additional revenue,” shares Kannan. However, deployment of capacity the financial year 2022 along with Despite the challenges, Vistara continues to remain regulated by the more from the order we placed with has remained committed to its long- government, and for airlines, it also Airbus for A321neo and A320neo term expansion plans, albeit with depends on passenger demand. aircraft. Overall, we aim to have 70 temporary modifications. The airline The Indian Ministry of Civil Aviation aircraft by 2023,” reveals Kannan, sees great potential for long-haul currently allows airlines to operate while speaking about strategies for direct flights from India, hence they at a maximum of 80 per cent of pre- the future. have been steadily growing their COVID capacity.” While the COVID-19 crisis has global network under travel bubble However, when it comes to exposed the volatile nature of the agreements that India has entered international operations, there is a business environment across the with several other nations. They are long road to recovery. The scheduled globe and as an industry, the airline too staying on the course of their long- international flights remain suspended, has gained valuable lessons on being term vision and growth strategy of and travel restrictions continue to better prepared for future challenges. densifying their domestic network evolve in many parts of the world. “I think it is crucial for businesses while expanding globally to become Although certain international routes to be agile to quickly adjust to the

16 www.traveltradejournal.com FEBRUARY | 2021 Flying High changing dynamics. As a relatively This pandemic has made us all direct flights to major cities across the young airline, we have tried to remain put safety and hygiene in a different globe, they believe that they will be in nimble in our approach since the perspective altogether. In this a good position to meet these needs very beginning. This has helped us context, technology has played a very and demands. in quickly adapting to the changes in significant role by making several For safety and hygiene for all, several instances,” opines Kannan. processes touchless, thereby reducing Vistara has introduced several It is seen that various government the risk of contracting the virus. Thus, tech-enabled processes to reduce and regulatory bodies have at Vistara they believe, it is a trend physical contact between their staff supported the aviation industry that is going to stay. They expect a and passengers. This is the need of navigate during such turbulent times. larger number of such technological the hour and is going to be the focus However, Kannan feels that there is interventions to transform the way we of the entire industry for a long time. scope for improvement in the overall travel. IT infrastructures will become They are investing significantly in this infrastructure like developing more more sophisticated with greater use of direction as well. airports to overcome challenges like technologies like AI, AR, VR, Robotics, Bio-safety measures in effect today runway shortage, slot constraints, etc. and the aviation industry will need are based on the current environment capacity constraints, etc. However, enhanced processes and systems for and understanding of COVID-19. “As with the government’s increased passenger data collection in line with the situation evolves, these measures focus on infrastructure development, data privacy protection rules. may also evolve with it. However, in they expect the situation to improve Another notable trend is the growing the larger context, we believe that soon. Also, the airline constantly preference for non-stop, direct flights safety and hygiene will continue to engages with the government to avoid the risk of contracting the be among the top considerations for authorities, together with other virus while in transit. Vistara has customers and bio-safety measures airlines, for cohesive solutions for the already witnessed this trend emerge will continue, in some shape or form, industry and is hopeful of favourable and expect it to only get stronger in in the foreseeable future,” concludes outcomes as we move ahead. the future. Thus, with their plans for Kannan.

SriLankan focused on reconnecting and consolidating its position in key markets At SriLankan, they are ready to commence operation on major routes like in the pre COVID days, but it is a matter of increasing the scale with viability decisions which would be the main decisive factor. V Ravindran, Regional Manager, SriLankan Airlines, India and Bangladesh, shares more about the past and the future at the airline. Prashant Nayak

riLankan over the past year has capacity to return to pre-coronavirus taken several initiatives with the pandemic levels by mid-November or Sindustry stakeholders to support later.” and to represent the country and as a SriLankan wants to prioritise Indian national carrier to commence the air destinations and few new destinations transportation to boost tourism and the such as Korea and Sydney, which are economy. They also operated cargo in the pipeline. They will be putting flights to a select few destinations in their efforts to strengthen the current V Ravindran the Middle East, Far East, European network and will temporarily suspend Union, and Indian Sub Continent, and certain routes until it regains the pre- had scheduled passenger operations COVID business level. Certain cost- to the Maldives and operated special cutting measures also will be in place in Presently, there have been a lot repatriation flights to India from Australia. consultation with the stakeholders. of changes in the aviation industry. Safety and hygiene will be the utmost Speaking on whether the business “The pandemic has been a good requirement and priority, and both is picking up, V Ravindran says, “It lesson and every organisation has is a tough question. The people who to have reserves to face this type of airline and passengers have to critically have desperate requirements to travel challenges and all costs to be critically evaluate spending by every cent in terms are opting while complying with the evaluated while not to be hesitant to of service and relevant features. On protocols and the guidelines given by tough decisions as well. However, as this, V Ravindran speaks, “I do believe the Government authorities. We are the government is the main shareholder that bio-safety measures will become a optimistic the situation will be in control of SriLankan, they will take all possible regular part of the travel experience for at after the administration of the vaccine, measures to keep the airline flying,” least for a foreseeable future, but, I wish however, in my opinion, passenger implies V Ravindran. it could be temporary.”

www.traveltradejournal.com FEBRUARY | 2021 17 Flying High Etihad Airways Adaptable and innovative in the changing aviation dynamics Etihad Airways has navigated the past year with adaptability, remaining nimble and responding quickly as the scenario evolved. Besides that, the wellness of their guests and employees remains an utmost priority. Neerja Bhatia, Vice President, Indian subcontinent, Etihad Airways explains in detail the initiatives and measures being adopted by one of the most resilient and leading global carriers.

Prashant Nayak

s the COVID situation took enjoy a quarantine- over completely in 2020, to free stay in Abu stay afloat, Etihad Airways Dhabi when they fly redeployed its fleet as the from select countries market changed. They or transfer to up to 60 deployed some of its 787- destinations across 10 aircraft on cargo routes to supplement Asia, Australia, EtihadA Cargo’s fleet of Boeing 777 freighters. Europe, the Middle Etihad operated various special cargo flights East, and North from Abu Dhabi to several destinations on America,” says its global route network including Mumbai, Neerja. Delhi, Chennai, Kochi, and Bengaluru. With Etihad is in the a majority of their fleet on the ground for a middle of a five-year few weeks, Etihad embarked on the biggest transformation. This aircraft maintenance programme in its has positioned the Neerja Bhatia history to ensure that it was in its best shape business well and for when it returned to flying. they are already COVID-19 world. Airlines and wider industry In 2020, they launched ‘Etihad Wellness’, benefiting from the process of going back organisations that adapt to meet the needs an expanded and more comprehensive to basics and challenging all costs. It has of a carbon-neutral future are those that will health and hygiene programme and also given them the agility to better manage lead the future of aviation.” customer guide. This builds on the stringent operations through the COVID-19 crisis and As we step further into the post COVID measures already put in place by the airline be prepared for when air travel markets world, there will likely be an increased focus to deal with COVID-19. Etihad Wellness is reopened. The restructuring sees the airline on health and wellness certification. Etihad championed by specially trained Wellness continuing its transformation into a mid-sized, has been working with a variety of different Ambassadors, an industry-first initiative. full-service carrier concentrating on its fleet of companies, some within the industry, and The airline also introduced a COVID-19 wide-body aircraft. They continue to review some outside of it, to develop the technology global wellness insurance cover – just one of all aspects and areas of their business. They required for a global health certification the ways that Etihad promises to keep their have introduced many operational changes system. Etihad is one of the first airlines guests protected with Etihad Wellness. The and continue to develop and enhance their globally to launch the IATA Travel Pass. It cover is included with every Etihad Airways guest offering with more choices available in is a mobile app to help passengers easily ticket for travel up to March 31, 2021. Lastly, all cabins, and more travel solutions through and securely manage their travel in line with Etihad remains the first and only airline in greater system-wide use of innovation and government requirements for COVID-19 the world that requires 100 per cent of its technology. tests or vaccines. The IATA Travel Pass will passengers to show a negative PCR test Like everyone, the global health crisis enable Etihad’s guests to create a ‘digital before departure and on arrival in Abu Dhabi that hit Etihad in 2020 was unprecedented, passport’ to receive COVID-19 test results carried out a maximum of 72 hours before but it has been a year of learning. Neerja and verify they are eligible to undertake their their flight departure time. mentions, “We navigated these times with journey. It will initially be offered to Etihad’s “As the situation remains dynamic, we agility and adaptability. Those that don’t guests on selected flights from Abu Dhabi in retain a pragmatic approach to network adapt won’t survive. As a business, we have the first quarter of 2021. planning, increasingly focusing on routes stayed focused and maintained momentum. “Passenger safety and wellness will that make financial sense. No-one has The key to survival has also been always be a top priority for us. Some safety a crystal ball to predict how the air travel transforming every challenge and crisis into measures and changes introduced last landscape will shape up in the coming an opportunity. As highlighted earlier, with year in light of the pandemic are likely to be months as several travel restrictions are still a majority of our fleet on the ground for a extended or adapted in the near future as in place and countries are likely to open their few weeks last year, Etihad embarked on the the situation evolves. As highlighted above, borders at different times. We have been biggest aircraft maintenance programme in innovative measures with digitisation in working closely with the UAE government its history to ensure that it was in its best shape air-travel experiences and health/wellness and global aviation authorities to ensure for when it returned to flying. Sustainability is certification will be a focus,” concludes we gradually grow our network. Guests can going to play an even bigger role in the post- Neerja.

18 www.traveltradejournal.com FEBRUARY | 2021 Flying High

‘Our priority is largely on safety, hygiene, and sustainability’ As the largest airline flying consistently throughout the pandemic, Qatar Airways accumulated unrivalled experience in how to carry passengers safely and reliably during these uncertain times. As they take on the New Year with optimism, they aim to continue enhancing and amplifying their existing offerings while introducing new ones, to cater to the ever-evolving needs of their passengers. Karthik Viswanathan, Regional Manager, Indian Subcontinent, Qatar Airways shares that despite the economic impact of COVID-19 on the aviation industry, Qatar Airways continued to invest in its products and services to ensure that its customer experience remains unparalleled and the best in the world.

Rachita Sehgal

atar Airways was more than 800 weekly flights to able to continue over 120 destinations across the flying throughout the globe. By the end of March 2021, pandemic thanks Qatar Airways plans to rebuild its to its varied fleet of network to 130 destinations. Qatar modern, fuel-efficient Airways Cargo is adding additional aircraft that allowed it to offer the right flights using passenger aircraft to passengerQ and cargo capacity in each carry freight to meet the global market as its operations were not demand for cargo, especially dependent on any specific aircraft type. medical supplies. In the past few The airline’s fleet of 53 Airbus A350 and months, the airline has transported 30 Boeing 787 are the ideal choices for over 250,000 tonnes of medical the most strategically important long- and aid supplies to impacted haul routes to Africa, the Americas, regions around the globe. Europe, and Asia-Pacific regions. In the “Qatar Airways’ commitment last few months of 2020, Qatar Airways towards consumers continues to took delivery of four Airbus A350-1000s, make travel experience better, reaffirming its position as the largest seamless, and safe. For the same, operator of Airbus A350 aircraft with an we have been taking various average age of 2.7 years. All were fitted initiatives to ensure we meet the with the airline’s multi-award-winning customer expectations while also Business Class seat, Qsuite. keeping the business steady. That “Indeed, the pandemic has been Karthik Viswanathan said, our priority is largely on safety challenging but we are optimistic that and hygiene, and sustainability. It travel will steadily return, limited by makes absolute sense to especially entry restrictions rather than customers’ prioritise investments in the field of confidence. While the pandemic has completely sealed as usual on a tray. digital innovations that will aid in the tremendously affected the aviation Qatar Airways will be the first airline safety of our passengers both on board sector with a unique set of challenges in the Middle East to begin testing the and on the ground,” explains Karthik. resulting from a more restrictive travel innovative new IATA Travel Pass ‘Digital The airline has successfully managed environment and subdued demand. Passport’ mobile app, in partnership with to navigate the operations without But with the promising developments IATA, from March 2021. The trial will play disruption during challenging times. such as the vaccine rolling out across an important role in the airline’s vision Qatar Airways has also become the the world, I am very hopeful that global to have a more contactless, secure, first global airline in the world to achieve commercial travel will resume soon, and and seamless travel experience for its the prestigious 5-Star COVID-19 Airline the aviation sector will function the same passengers. On this, Kartik says, “With Safety Rating by international air way as before,” assures Karthik. innovation and technology, we not only transport rating organisation. On board, the airline has continued to plan to enhance the customer experience Karthik feels besides implementing deliver its full dining experience, comfort but also ensure optimum safety levels. strategies to survive, airlines should work amenities and award-winning service, Qatar Airways currently operates more closely with governments around the with enhanced safety measures. In than 800 weekly flights to over 120 world to resume commercial flights in line Business Class, the airline’s Dine-on- destinations across the globe. By the with entry restrictions. Also, Governments Demand service is now presented fully end of March 2021, Qatar Airways plans need to work with international bodies covered on a tray with our beverage to rebuild its network to 130 destinations. such as IATA and ICAO to establish and selection. In Economy Class, Qatar Many cities will be served with a strong formalise regulatory guidelines so that Airways’ full dining experience ‘Quisine’ schedule with daily or more frequencies.” airlines can operate with certainty and is available, with food and cutlery served Qatar Airways currently operates stay focused on the business of flying.

www.traveltradejournal.com FEBRUARY | 2021 19 Go Global Fiji’s ‘Care Fiji Commitment’ program to ensure traveller safety once borders re-open In anticipation of Fiji’s borders re-opening to international travellers, Fiji has introduced the ‘Care Fiji Commitment’ which is a program dedicated to enhanced safety, health and hygiene protocols to ensure the utmost safety of travellers to Fiji in a post COVID-19 world. The introduction of the program represents a destination-wide assurance that Fiji is ready to welcome travellers safely back to its shores upon re-opening. And with this newly added layer of security, travellers are one step closer to the ‘Place Where Happiness Finds You’.

Team TTJ

ince the declaration of COVID-19 dedicated COVID-19 hotline. as a global pandemic, Fiji has Wellness Ambassadors made health and safety its top A designated Wellness Ambassador at priority. Due to the country’s each business will be available to travellers quick and effective response throughout their journey to assist with any to COVID-19, Fiji was able to COVID-19 related questions or concerns contain the virus from a very early stage that may arise. The Wellness Ambassadors andS mitigate any risk of the outbreak within have undergone extensive training and are the islands. The government’s effective dedicated to implementing and upholding containment measures put in place in all hygiene protocols and COVID-19 safe March 2020 meant Fiji was able to officially practices. declare itself COVID-contained in June 2020. Now, with the introduction of the Care Fiji careFIJI Contact Tracing App Commitment, travellers can be assured that Travellers will be strongly encouraged Fiji is a safe destination to enjoy on their next to download the careFIJI app which is a allows travellers to recognise destinations vacation to the islands. privacy-preserving, Bluetooth-based mobile and companies adopting health and hygiene app which utilises non-location tracking “The Care Fiji Commitment is our protocols that are aligned with WTTC’s Global technology providing Bluetooth is enabled. It assurance to travellers that the health and Safe Travels Protocols. safety of everyone who lives and travels gives an added layer of security for visitors With the ‘Safe Travels’ stamp added to here remains our number one priority,” says that any contact with a COVID-19 case will be it, the CFC gives increased confidence to Tourism Fiji Acting CEO, Robert Thompson. quickly and seamlessly identified. international travellers and will help ensure “Now, with this added layer of confidence Two-Way Commitment a seamless travel experience as border in place, Fiji is primed to be an ideal post- Travellers will also be asked to commit to restrictions ease. The globally recognised pandemic destination – one that is and has the program by postponing any travel if they stamp has been adopted by many other remained COVID-19 safe, allows natural feel unwell, communicating with the Wellness destinations across the world and serves as social distancing, has a wide variety of islands Ambassadors as needed, downloading an important signal to travellers, workers and to choose from, offers mostly boutique resorts the careFIJI app and adhering to all social other stakeholders that there is a consistent with under 50 rooms total, and is known distancing, sanitisation, and face mask global approach to health and safety best for its wide-open beaches and expansive regulations, where required. practices. To be endorsed by WTTC, rainforests,” adds Thompson. For added assurance, travellers can book Tourism Fiji submitted Fiji’s best practice The Care Fiji Commitment program their trip with full confidence through Care Fiji protocols defined in the Fijian Government’s consists of the following key components: Commitment Partners. To date, nearly 200 COVID-19 Safe Guidelines for tourism Globally Recognised Control & Mitigation of Tourism Fiji’s industry partners – including businesses and the comprehensive process Measures the resorts, restaurants, tour operators, involved for businesses to make the Care Fiji The Care Fiji Commitment is an ongoing attractions and more - have gone through Commitment. commitment to maintaining protection an extensive training process as their first Regarding this development, Thompson measures against COVID-19 in Fiji. This step in making the Care Fiji Commitment. said, “The Safe Travels stamp means our includes having testing and surveillance The process is still ongoing and a full list programme follows the World Travel & processes aligned with the World Health of approved partners will be available once Tourism Council’s international protocols. Organization (WHO) recommendations, local complete. Our team is working hard to ensure that all testing available at the Fiji Centre for Disease To add strength, recently, the Care Fiji businesses in the tourism sector are signed Control, WHO accredited isolation facilities, Commitment programme has received up for the Care Fiji Commitment programme. clear procedures in place for suspected recognition by the World Travel & Tourism We’re encouraging other companies that cases, dedicated drop-in fever clinics for Council (WTTC), a global body on Travel and have not expressed their interest to do so by concerned visitors showing symptoms and a Tourism. The WTTC ‘Safe Travels’ stamp reaching out to our team.”

20 www.traveltradejournal.com FEBRUARY | 2021 Associations IATO Elections

BATTLE LINES DRAWN Battle lines have already been drawn by the two contesting teams for the forthcoming election of one of the largest travel bodies in India. The members of the Indian Association of Tour Operators (IATO), the apex body of Inbound Tour Operators in India are waiting for the D-day on March 06, 2021, as the election results will define which team guides the members and the sector out of the COVID-19 pandemic.

Ravi Sharma

he long-postponed against Sarab Jit Singh (Travelite support from the various ministries elections of IATO India). in the past one-year despite their which was supposed For the post of Vice President, several attempts to come out from to be held in April Lajpat Rai (Lotus Trans Travel) and the COVID situation. This makes 2020 will now be Ravi Gosain (Erco Travels) have filed it important for travel associations held on March 6, to work together towards getting their nominations. Rajesh Mudgill 2021, due to COVID-19. Early this industry status for the sector. (Planet India Travels) will take on month,T the association revealed However, now while it looks like Rajnish Kaistha, (Paradise Holidays the final list of the contestant for the the travel industry is gradually India) for Hony. Secretary, while Sunil forthcoming election of Executive recovering, but the unpredictability Mishra (Cosmos Tours & Travels) Committee Members for the next of the pandemic is keeping the has filed his nomination against term to be held in New Delhi. industry and travellers at bay and Viney Tyagi (Uni Crystal Holidays) While Homa Mistry, Chief thus, even this year, the industry is for the post of Hony. Treasurer, Raj Executive Officer, Trail Blazer Tours facing the vital question of reviving Bajaj (Perfect Travels & Tours) and has been appointed as the Returning the travel scene ever more and the Sanjay Razdan (Razdan Holidays) Officer for the much-talked election, horizon still doesn’t look very clear. are contesting against each other outgoing Vice President of IATO, So with the team divided into two for the post of Hony. Joint Secretary. Rajiv Mehra (Uday Tours & Travels) fronts as ‘Team Moving Forward’ Executive committee members will will take on Lally Mathews (Divine and the second one as ‘Team for Voyages) for the post of President. also contest the election in the active Change’, TTJ had opportunities to Outgoing Sr. Vice President, E.M. and allied categories. talk to a few contestants in each Najeeb (Air Travel Enterprises) a While IATO has been active on team as to what are their motivation, big-time player from South India, many fronts before and during the strength and commitments if who is the Senior Vice President in pandemic, it is also one of the large elected? Here is what they had to the present team, will be contesting associations which failed to get say...

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TEAM FOR CHANGE

Working to ensure collectively bring about a positive change in IATO

Lally Mathews Divine Voyages

My motivation and strength is of installments to be deferred to 2022 the membership which has given me or 2023. This can give some relief to the opportunity of contesting again. the membership. Thus, the team will We will do our best as a TEAM to always do best for the membership convince the Government for some in every aspect. It has to be noted relief. It seems that the Government that there is nothing any association cannot give any cash subsidy, so can do against a pandemic of this we will ask for soft loans at three- kind. We have to keep prodding the four percent with interest and government for their help.

E.M. Najeeb Air Travel Enterprises

we could not do it even in this term I have a lot of experience working because the present leadership was in this industry from the last four holding on to it. decades, focusing in Kerala and Secondly, we have been South India as well as at the national demanding the waiver for the level too. I have been on the national annual membership fees during advisory committee of tourism with the pandemic period because the the UPA Government as well as members have been in real trouble the NDA Government. I have been and this has not been accepted at all. functioning in IATO as well as several Talking about women’s participation travel and trade organisations, and in the IATO EC, that has also not hence my expertise can be shared for happened. We wanted IATO to be the benefit of the members. Tourism a full pan India organisation with is my passionate subject, and I would representation from every place, like to support my members who can What is crucial for IATO at present every segment, every sector, and survive and revive tourism in such is a complete change of team every nook and corner of the country, extreme conditions and contribute to required in its helm of affairs, and it is but it is mostly perceived as north- the economic growth of the country. very important for the organisation’s centric. The leadership has been Lastly, I would like to say, we existence and future growth. The doing it intentionally because of their have always worked with the last time four of us were elected, vested interest to keep it as a pocket government, the state, as well as the we tried our level best to influence organization. central government for the growth of every major decision for the benefit This time, we have come under tourism and we want to work with of the members, but at the same the leadership of Lally Mathews and the government in the future too. We time, a couple of things which we have found new people, including want to partner with the government, were demanding for the last several youths, experienced people, and to make them understand the years could not be achieved. One new faces from different sectors for importance of tourism and convince example is that of the constitutional the team. We want to bring the right them to extend more financial amendment which is pending for the combination of bright youngsters support for the tourism sector in the last seven to eight years. We have and experienced mature persons to coming days. been continuously demanding it, yet fulfil our team’s intentions.

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Rajesh Mudgill Planet India Travels

and were very disappointed when We would take this challenge head- they found that the government on with the combined strength and has left them high and dry and the vision of our members. We need leadership was not ready to stand to develop a culture where only up for the members as they never a select group of people are not wanted to confront the government. assigned all the jobs, but we should We have learnt a lot from the involve more and more members pandemic. Firstly, we should keep who can help in turning around the on increasing our membership tide. rather than decreasing it. The If elected, I will work for government sees numbers and generating revenue streams for the we must add numbers to show our members. Greater opportunities for strength. Secondly, the association all our members, bringing about must build a robust database so that transparency, inclusiveness and Well, there was some section we can prove our point backed by work out the short and long-term of people who wanted to delay data. Learn to fight our own battle goals for the association for overall the elections. Not fighting its own rather than depending on some growth. Above all, I would like to battle was the biggest mistake of other organizations, who have their stand for my members whenever IATO leadership. 2020 was tough own battle to fight. and wherever they will need me and for our members and in turn for the Our team is a good mix of take their voice to the corridors of association as well. Members had experience and young technological government without fear and self- high hopes from the government minds and well spread across India. interest.

Lajpat Rai Lotus Trans Travel

My motivation for contesting is keep afloat. The biggest lesson learnt the present tourism scenario and is to be ready for any eventuality and my strength is my past working be more supportive to the members experience with IATO in various in this pandemic situation. capacities. The pandemic has given If elected, shall do my best to a ‘New Vision’ that we must keep convince all the stakeholders to work a cushion for rainy days, and the towards better coordination among mission is to focus on the domestic the members and the various other tourism market as well as inbound tourism associations and the Ministry tourism. Also, if possible to create an of Tourism to enhance the tourism alternate source of income as well to numbers.

Sanjay Razdan Razdan Holidays

As a simple member of the has mainly taught us that we must association, I would say that the stay united. Now the question is, leadership has failed us in more than who should have taken the initiative many ways. This is the main reason in this direction? In my opinion, it’s that most members are disgruntled the prime duty of any association and frustrated. leadership to interact with the Yes! I agree that the pandemic members on a regular basis. If there has been tough and would have is a problem, where would we go? In been tough for the association as any tough time, the leadership must well. However, there is an old saying, call regular meetings via zoom, etc “When the going gets tough, the and talk to members and provide the tough get going”. At times we need much-needed solace. I remember to think out of the box. This pandemic the president of ATOAI used to call

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zoom meetings regularly area-wise all over India. A small Trails, Riverbeds, and unknown villages. The participants talk or just asking, “How are you?” makes a big difference. also indulged in Dune Bashing under expert guidance. This pandemic has no doubt has left all of us distraught, As I am myself an expert off-roader having expertise in with no revenues for almost a year now. Most other driving 4x4 cars, the idea was to impart some special businesses have re-started except tourism in general and skills to my friends. These trips also opened new areas Inbound Tourism in particular. As far as Razdan Holidays and new itineraries for promotion and these DMC’s can is concerned, we have used this free time to create new sell in the future to their clients. For me, it was like giving tours and discovered new areas and itineraries. At the back something to the industry. As far as the readiness same time, we have taken the initiative to educate our is concerned, we are absolutely ready and impatiently fellow DMC’s into areas which they would have never waiting for foreign tourists to come back. We will of course done otherwise. In October 2020, we organised the first welcome them with renewed vigour, energy and love. educational FAM Trip to Himachal Pradesh, the first-ever With God’s grace and support of friends and well- four-wheel-drive expedition with 19 DMC’s from Delhi wishers in IATO, if elected, our team under the guidance NCR to scale ‘ShinkuLa’ on 4x4 vehicles via the new of Lally Mathews has many plans for the benefit of architectural marvel ‘Atal Tunnel’. members. To start with we would want to achieve all Then, in January 2021, Razdan Holidays organised the points as mentioned in our manifesto. We want to another educational FAM trip – the first-ever ‘Desert Trail make IATO member-friendly, easily approachable, and Expedition’ in Rajasthan visiting Churu, Udaipurwati, and accountable on all fronts. For us, IATO is ‘For Members Samode. More than 50 percent route was over Desert Sand and Of Members’. TEAM MOVING FORWARD

United in their vision and mission to revive the down and beaten tourism industry

Rajiv Mehra Uday Tours & Travels

to start marketing and promotions DGFT, regarding the release of by organising roadshows, SEIS Scripts for 2019-20 participation in international • Getting SEIS for the tour operators travel marts, organise FAM trips for the next 5 years by getting it for FTOs, etc., as soon as the included in Foreign Trade Policy restriction on e-Visa is removed 2021-25 with the easy terms and international flights start and conditions suitable to our operating members • Get the IATO website linked with • Removal of the requirement of the MoT website so that members minimum Rs. 2 crores turnover can receive queries/leads of foreign exchange earnings in • Promote the IATO website in MDA Guidelines for overseas different source markets to get promotion so that all our members leads/queries for our members can be benefited My motivation and strength of the • Request the Ministry to provide • Relaxation in qualification for ‘Team Moving Forward’ is the strong booths to tour operators in all MoT Recognition by adding willpower of my team members of major international travel marts diploma/certificate of Tourism & working selflessly for IATO and the at a very subsidised cost so Hospitality Skill Council industry with zeal, leaving aside any that members can participate in Seeing the present conditions of personal agenda and gains. This we maximum marts. our members and other colleagues in have shown in the last three years, For the betterment of the the travel trade, we have learnt and as most of my team members are association and the members, our would advise our members to save present in the existing EC and have wish is to continue SEIS for 5 years, to funds for such situations, do not do extended their full support in all get SEIS released for 2019-20, to get cost-cutting for short-term gains and our efforts to deliver our best to the the MDA Guidelines further relaxed, benefits and keep proper margin members. We are all ready to work and also to get more relaxation in in your profit. This would help us to for the revival of the industry and MoT Guidelines for recognition so survive in such conditions. Our aim take the challenges for which we that more and more members can for Moving Forward Team is to think would work closely with the Ministry avail benefits for which we have big and not lure our members with of Tourism, Government of India, recommended the following to our small petty benefits. We are going to and would emphasise the following Ministry:- work for the revival of business for our issues which we have also included esteemed members. Therefore, we in our manifesto: • Continued follow-up with the Ministry of Finance/Commerce/ are seeking votes for the entire team • Request the Ministry of Tourism to complete our unfinished agenda.

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Sarab Jit Singh Travelite (India)

The team moving forward start selling India in their regions. consists of motivated and committed For this purpose, in my opinion, individuals with years of experience the smaller and self-employed tour both as tour operators themselves operators will be most effective and as well as working for the industry their contribution may prove to be a as IATO EC Members in the past. game-changer. The pandemic has indeed As Senior Vice President, I will played havoc with the tourism be responsible for the chapters and sector, especially inbound, with no regions and other sub-committees. international flights and no visas We definitely need the most effective being granted by the government. chapters and regional committees The Moving Forward team after for this we are going to engage with elections will draw out a working the members and set up new teams strategy to engage the Ministry within the first three months. This of Tourism (MoT), Ministry of pandemic was a unique challenge, Commerce (MoC) as well as and we hope that nothing like this other ministries for a collective happens in the future. However, strategy that helps tourism to be there are certain lessons to be back on rails at the earliest. We learned even at the association also understand the importance of level which will be discussed and a IATO members who have immense system will be brought in place so experience in engaging foreign tour that the industry is more prepared operators and convincing them to to face such challenges.

Ravi Gosain Erco Travels

Team Moving There is also plan-B to work in the direction to be self- Forward sustained and look for avenues to make IATO help consists of members generate business. highly motivated As per the IATO constitution, the VP is directly involved and dedicated in membership development, looks into seminars, individuals to conventions and develop marketing activities. If elected, serve IATO. In I will dedicatedly work on business-oriented seminars, the previous and overseas marketing activities both online and tenure, every offline, and it will be high on my agenda. This will ensure individual members generate business. IATO convention is one candidate had of the most anticipated annual events, which not only proved their gives a lot of knowledge but also gives an impressive capabilities networking platform. I will look into making the platform to deliver more tech-enabled and keep participants engaged for on different a longer duration, even beyond the convention period. subjects. It’s a great combination of experience and young Secondly, I will also strengthen the IATO membership minds which is very important to excel in membership base on a pan-India basis. Membership base was the benefits. We are passing through the most difficult times major issue in explaining to the government about the in our business life cycle so far, current IATO team led number of people employed in tourism, as it is a highly by Pronab Sarkar and Rajiv Mehra worked very hard ‘unorganised sector’. to get some relief for the tourism industry and left no Lastly, the pandemic has given us some great lessons stone unturned on various government and bureaucratic in life and the important one which I realised from the fronts. Unfortunately, the pandemic largely affected the association point of view is that we need to be more self- tourism industry and we are still looking for avenues to sustained and keep ourselves in a better position to deal survive and revive. We want to continue our efforts in with such undue situations and work as a strong entity this direction and keep on doing efforts to bring some to support members with ideas and try to upgrade their happiness to the faces of tourism industry professionals. skills.

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Rajnish Kaistha Paradise Holidays India

The Moving the concurrent list of government to get more benefits for the Forward team industry. has like-minded The tourism sector does not feature in the Centre, State, or professionals with Concurrent lists. We suggest that tourism be included in the a good mix of old Concurrent List of the Constitution of India. For this, we need and new. We have to work hard for lawmakers to understand our requirements and taken three EC listen to industry voices. This will enable the Centre and States members from out to effectively regulate the sector and frame policies for growth of Delhi and it shall of this highly direct and indirect employment intensive sector. give IATO a wider We suggest that tourism exports are treated at par with other representation. exports and services, and such transactions may be zero rated Our profile is of for GST without stopping the Inflow of input credits. Tourism educated and services provided to foreign tourists in India on receipt of foreign experienced exchange should be treated as “Deemed Export” and exemption members who are of GST should be made available. successfully running their tourism business for many years. The pandemic has given much more resilience to work for the Much awaited Mobile app for seamless communication with industry to bounce back. members shall be worked immediately within a week of being elected. Also, upgrade the IATO secretariat to be more efficient The members of our team have experience and strength and member-friendly. to survive the pandemic. Tourism is a peacetime activity so obviously, world order needs to be in place. Challenge is to The pandemic came as a bolt from the blue and hit 7 billion restart tourism and the much-needed vaccination drive shall earthlings as it had never. Brutal as its effects have been, it be over within this period and international borders shall open gave us much-needed time to introspect. Tourism is the first up. India needs strategic marketing abroad and synergy by casualty of any geopolitical happening. So, we need to educate both government and private partnerships and roadshows can our members accordingly to be always prepared for any play a very vital role here. I have realised that it’s not MOT eventuality. It’s not easy but to get some kind of fund to support but various other ministries such as Finance, Revenue, Home, members and it can come from something insuring the gratuity etc., that needs to be in sync with IATO and its members to for all. At Paradise Holidays, I have supported all my staff during fulfil our needs. I shall definitely work hard to get tourism in these tough times by insuring the gratuity on an annual basis.

Raj Bajaj Perfect Travels & Tours

Groomed by my members to a target of at least 20 per cent and growth to legendary father, have nice effectiveness in the corridors of Ministries. Late Badri Bajaj, • Motivate existing members for greater participation and to Past President encourage members to come forward with their valuable IATO, it is he inputs and put to the leadership of IATO for strong who motivated government representation to be more members-centric. me to renounce • To develop synergy between active and allied members for my brilliant synchrony of marketing and knowledge sharing of newer, engineering career innovative and niche tourism products through regular of global repute educative webinars and workshops for the benefit of the based out of Silicon entire membership. Endeavour to make business sense for Valley. Thinking analytically, lateral members and to share the best practices. and logical are • In coordination with Industry partners, will persuade the strong attributes, Ministry of Surface and Transport for the adoption of ‘One which I continue to apply over the last 38 years of intense India One tax policy’ during the dossier finalisation of the passion for tourism, deep-rooted in my DNA, with 100 per cent revised Motor Vehicle Act. commitment to serve IATO since its very inception. Over the • Strengthen IATO secretariat with robust and effective years, my devotional service to humanity and IATO in various ecosystem analytical approach day-to-day activities capacities including propagating the Incredible India campaign including regular and periodic updation of membership at many roadshows internationally is known to all. In the data, consistent and faster two-way communication with upcoming election, I have volunteered for the post of Hony. members. Joint secretary to serve IATO and the fraternity with similar zeal. To conclude, my humble appeal to all is to mandate and elect My progressive initiative for 2021-23 includes: a stable and sincere team with leadership qualities having a • Envisage increasing the membership from the existing 1700 sharp focus on deliverables.

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ADTOI’s 10th Annual Convention at Kevadia injects confidence and boosts the morale of its members

The 2-day physical event held at the Convention Hall, Tent City tourists,” said Chetan Gupta, Convention 2, was a first of its kind post COVID-19 and was supported by Chairman. Arvind Singh, Secretary, Ministry Gujarat Tourism and MoT. The convention was inaugurated on of Tourism, and Rupinder Brar, Addl. 12th February 2021 with the theme ‘Domestic Tourism–Hope for Director-General, Ministry of Tourism the Revival’ and saw around 400 people in attendance reflecting were guests at the inaugural ceremony. Singh said that India has a robust domestic the will of the travel trade fraternity to reopen business. market which could soften the impact of COVID-19 as compared with nations Prashant Nayak that rely largely on international tourists. Post lockdown and as the control over ith required we held the ADTOI 10th Annual Convention the spread of pandemic is achieved, it is protocols and 2021 at Statue of Unity (SOU), which widely agreed that domestic tourism will safety measures has become one of the upcoming major recover faster than international tourism. in place, there destinations in the country for domestic He also added that the restrictions on could be no better travellers have been eased and interstate place than the travel has started all across the country. Statute of Unity, Kevadia, and no better Rupinder Brar opined how Kevadia occasionW than the annual convention of is an ideal example of how tourism ADTOI to spread this message. Kevadia can completely turn around the socio- is the right example of how tourism can economic situation of a region, generating touch the lives of people at every level. employment opportunities for thousands Kevadia has transformed into a complete of tribals in and around the region. family destination with all amenities. It The Union Minister of State (IC) for has direct rail connectivity with major Tourism & Culture, Prahlad Singh Patel cities such as Delhi, Mumbai, Varanasi, also addressed his inaugural speech Chennai, Rewa, and Ahmedabad to through a video message. “The slogan name a few. The Ahmedabad-Kevadia of ‘Dekho Apna Desh’ by Prime Minister Jan Shatabdi also has the Vistadome has given a boost to domestic tourism. Coach, which provides visitors a unique If we work with well intentions and experience. planning, we can achieve great things “Gujarat is a pioneer state looking at and this monument (Statue of Unity) is tourism seriously and doing all that is proof of that. You will get to see many possible to showcase the state to the rest such wonderful things in the Karmbhoomi of India to experience incredible India. So Chetan Gupta of Prime Minister Narendra Modi,” said

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Patel. He also emphasised that India tourism and the iconic Statue of Unity, should reach the top position from the the world’s tallest statue, has set an 34th spot in tourism soon. example. More than 50 lakh visitors have The second day started early morning come to see the Statue of Unity after it with the ‘Ekta Marathon’ and many was dedicated to the nation (on October enthusiastic members participated in the 31, 2018) and it is estimated that it will run. During the day, business sessions progressively improve as connectivity were held with Arvind Singh speaking improves. on the ‘Role of Aviation in Promotion of The second half saw participants depart Tourism’ at the Convention. Singh, who in to tour the destination. Now called Kevadia January 2021 took the charge of tourism Tourism Sector and the landmarks other secretary after over a year-long stint as than the imposing statue include Valley of chairman of the Airports Authority of India Flowers, Butterfly Garden, Ekta Nursery, (AAI) made the session interesting and Jungle Safari, Unity Glow, Arogyavan, worthwhile with his knowledge on the Children Nutrition Park, and Cactus subject. Garden. There are also discoveries such Also, many state tourism boards as cruising, river rafting, cycling, and night shows. The whole experience needs at such as Chhattisgarh, Tamil Nadu, PP Khanna and Kashmir gave their presentation least a 2-night stay and nothing better than the accommodation in 2 tent cities about tourism in their state along with there is no doubt that we can promote with nature to enjoy in an ideal setting a presentation by MoT. Rupinder Brar any destination, particularly the Kevadia beside the riverfront. moderated a session on ‘Technology Tourism Hub where they have taken all is the Future-Travel Real from Virtual’. To conclude PP Khanna, President, the care about all the protocols. All the The panel had Debjit Datta, Malvinder ADTOI had the following to say, “I felt that tour operators are very happy and we are Rikhi, Harish Chandra, and Dhananjay the tour operators who have come here very hopeful that when they go back, they Sailankar who gave eye-opening insights are very positive and they are very happy will promote Kevadia. The place has now on the topic. The session had lots more that at least ADTOI has opened the doors become a unique and theme destination to discuss as technology is becoming a physically. For the last 11 months, with as only last year it was a one-night key driver in many tourism initiatives and no business and people just sitting in destination, but today it can be easily the panel wanted every member to get their houses, there was no tourism in extended to 2 or 3 nights. Earlier, only technologically updated. the country. After joining this convention, the statue of unity was here, but shortly Mamta Verma (IAS), Secretary Tourism many tour operators had the opportunity the government felt the need for other and Civil Aviation, Gujarat Tourism and to see Kevadia booming with tourism. If attractions and prompted the opening of Jenu Devan (IAS), Managing Director you really consider the SOP’s and the jungle safari, cruises, and many theme & Commissioner of Tourism, Gujarat guidelines laid down by WHO and ICMR, parks.” Tourism also addressed the session and highlighted many aspects of Gujarat to indeed showcase it as an outstanding tourism destination in India. ‘Dekho Apna Desh, Leveraging Domestic Tourism’ session with Sudhir Patil, Swadesh Kumar, Vijay Mohan, Abinash Manghani moderated by PP Khanna also had wonderful insights on the subject. The objective of this convention was to build public confidence to travel for the revival of domestic tourism in the country. The government, which has lost an entire tourism season to COVID-19 is now banking on domestic travellers to revive

28 www.traveltradejournal.com FEBRUARY | 2021 Associations

Dorjay Namgyal, Kailash Sunita G, Gagangiri Tours and Raja Ramesh Balla, Aakasa Expedition, Leh Travels, Mumbai Veedhila, Visakhapatnam After attending this convention, we This was my first convention and Unlike other conventions we attend in physically got a chance to meet all the outing post lockdown, and we all are so many parts of India, this time it was tour operators and also the domestic motivated to get ourselves unlocked quite different as the COVID fear was inbound and outbound agents who are and prepared for business. In the past around. But members still attended the now focusing on the country’s tourism 2 years, Kevadia has built up many convention, which is certainly notable. potential. I also found many new people fantastic tourist attractions, and this It was a kind of new feel and certainly who want to promote Ladakh. Earlier, they place truly feels to be a contender on refreshing and the one good thing I used to send people to other countries the world map. I was impressed by the noticed is that the convention at the Statue but from this year they are sending sightseeing and several places within the of Unity has made the tour operators people to many beautiful destinations confident, with a sense of unity and it destination. But I think, first, we all should within in our country like the Himalayas has given a strong slogan for the tourism explore and bring it on India’s map like or to the south and this certainly will Industry that travel is going to boom the Taj Mahal, and for that, we need to improve the country’s economy. Like in shortly. Also, in the past 1-2 months, we sell it more and more to our domestic the last year, the opening of outbound have seen an increase in our business and inbound tourism looks quite difficult customers. Presently, there are a lot with improvement in our package sales this year too, so that’s why we are now of inquiries for the Statue of Unity from and thus definitely business is picking up. focusing on domestic travel and trying to Maharashtra, and now we know it has The Tent city at Kevadia has a nice understand the vibrancy of the sector. the potential for a short period outing ambience and a fresh feel to it with The ADTOI convention has given us with 3-4 nights at the best. With a direct plenty of relaxation and it is a good place the confidence to leverage our business train from Mumbai to Kevadia daily, it is for excursions. Generally, we do not do thoughts towards domestic tourism. indeed cost-effective and convenient. corporate bookings but now I want to So, Kevadia and the Statue of Unity send some of my corporate clients to will soon turn out to be a hot-selling Kevadia as it is very ideal for corporate destination for Maharashtra tour bookings on a large scale as well as for operators. family and friends.

www.traveltradejournal.com FEBRUARY | 2021 29 Hotel Connect ARRA Hotel Group In a zealous expansion plan, to launch 25 properties across India ARRA Hotel Group, an upcoming chain of luxury hotels and resorts will be launching soon in the most exotic locations, captivating environs, religious and pilgrimage centres, in the abode of nature. The brand is a promising start-up chain of properties with the best of modern amenities, warm hospitality and unmatched services, and guests couldn’t ask for more.

Prashant Nayak

voking admiration industry, having worked with and fascination in a the top international brands powerfully irresistible such as The Leela, Starwood, royal manner, Arra Wyndham, and Carlson Hotels & Resorts has Rezidor Hotel Group. At a arrived, with products mere young age of 28, he and services that are set to change was the Vice President at D.S theE dynamics in hospitality operation Hotel and Resorts and earned and services. the highest accolades in the The group operates with their company, taking the hotel flagship brand ARRA which caters industry by storm because to the luxury upscale segment and of his aggressive marketing TWIST which is a young feel budget strategies and enterprising brand. The deals have been signed personality. His undeterred and under the leadership of Anshu vision is to become the best Malik, a passionate hotelier by choice, hotel company pan-India. guests can expect the best of modern At Arra Hotels & Resorts, amenities, warm hospitality and they are armed with a cutting unmatched services. edge global insight and a holistic understanding of the “We have signed 25 properties pan hospitality industry catering to India, under our brand name Arra and complete hospitality products Twist which are under various stages Anshu Malik and services pertaining to of reinvention as per our standards business and leisure segments, and will be operational by end of the domestic and international. “We year. We have just signed 2 properties are a Hospitality Management in Bangalore consisting of 284 keys, properties will go operational. So, we and Marketing company, all about which will go operational by Feb will have 15 properties by February that dreams and promises and living up to 20th. You’ll be happy to know that will be operational under our umbrella it and our expertise lies in hotels and we were also signed Asia’s largest and we are on an expansion spree, resorts acquisitions, operations, hotel microbrewery consisting of one lakh with almost signing one property daily. management and sales /marketing,” fifty thousand square feet area to be Our team is working very hard and our assures Anshu. opened by March 20, 2021,” informs Director Acquisition is a very young Anshu. dynamic person who is working hard Arra Hotel Group promises to be the finest and distinguished hospitality With investments in place, everyone to sign up properties.” company in Pan India–happy to serve, Arra Hotel Group’s overall mission at Arra Hotel Group is very upbeat giving their guests a unique and and vision is to have 100 properties by about the developments. They have fulfilling service quality and product 2022 and by getting into international also talked to some world-leading satisfaction. They are also committed operation next year they intend to be banks for more investments, and they to offering an amicable, safe and are very optimistic about the funds to one of the world market leaders in the ethical environment to their team be delivered to them by April 2021. hospitality industry. members to mutually grow and reap Anshu further adds, “By April 2021, Anshu was groomed under the the benefit together. The brands are we will be opening properties in Jim direct patronage of the Late Capt. Nair, poised to build high-value, meaningful Corbett, Rishikesh, Nainital Delhi, Chairman of Leela Group of Hotels. His and lucrative opportunities for owners, Gurgaon, Manesar, Dehradun, Nainital hard work led him to be the youngest investors and associates, and also in and Goa by February 20, 2021. All the General Manager in the hospitality giving back to the communities.

30 www.traveltradejournal.com FEBRUARY | 2021 Guest Column

Organizational cynicism in Indian Hotel Industry Organizational cynicism is an emerging topic of organizational behaviour studies and rapidly gaining attention in the hotel industry. In this globalized era, where technology is at its zenith point and diversity of workforce at large scale, it is a challenging task for human resource managers to sustain their talented employees in the organization for a longer period. The hotel industry is a labour- intensive industry and is facing the problem of cynicism that leads to the attrition of employees. The main objective of this article is to present the different dimensions of organizational cynicism generally and also to identify the antecedents and consequences of organizational cynicism.

Sumit Banerjee he hotel industry in India Antecedents of has witnessed a remarkable boom in recent years. It is Organizational Cynicism: one of the key elements of There are various factors that influence the Indian tourism industry organizational cynicism in any organization and contributing to the and are common to almost every Indian economy. The thriving economy organization across the globe. Predictors of andT increasing scope of business in India organizational cynicism are organizational have acted as a boon for the hotel sector. complications, lack of support from top Currently, the Indian hotel industry is facing management, insufficient support from the problem of cynicism and attrition at a colleagues, and low job autonomy. large scale as compared to other sectors. Poor organizational performance and The study shows that in order to identify top management salaries are the main the role of organizational factors on job antecedents of organizational cynicism. outcomes in the Indian hotel industry, Braking of the employment contract by the organizational cynicism is a crucial factor in employer and experience of the employee measuring the outcomes of the employees in the organization creates the problem for working in the hotel industry. the new employer Supervision skill, support from the organization, lack of leadership The impact of organizational cynicism quality, trust in the organization are the is directly connected with organizational Sumit Banerjee antecedents of cynicism. Employees commitment, job satisfaction, employee misbehave and talking arrogantly to others engagement, and turnover. Organizational generates cynicism among employees. cynicism decreases the level of Such kind of feeling creates inconsistent and Lack of involvement of subordinates in the commitment, satisfaction, and engagement unreliable behavior among the employees. decision-making process and improper of employees towards the job; on the Affect- The affective dimension of support from the management are also contrary, it increases the turnover of the considered as predictors of organizational employees. Thus, it can be contended organizational cynicism comprises several cynicism. that organizational cynicism carries the of these emotions. A cynical employee is organization in a negative direction. Hence, having anger toward their organization. Conclusion: it becomes essential for the organization to They feel shame and hatred while Organizational cynicism is one of the focus on the problem of cynicism to achieve introducing the organization. Thus, it can serious problems which is prevailing in better organizational results and retention be said that cynicism is connected with a almost every organization. Organizational of potential employees. variety of negative emotions. Therefore, organizational cynicism is not only holding cynicism has negative consequences Researchers from academia and human for any organization and carries the resource practitioners have identified certain beliefs about their organizations but also experiencing a related set of emotions. organization in a negative direction in the mainly three components of organizational form of low job satisfaction, commitment, cynicism. These elements are beliefs, Behaviour- The final dimension of turnover, intention, absenteeism, and affect, and behavioral tendencies. All three organizational cynicism is tendencies higher attrition rate. Therefore, it is the components vary from positive to negative toward negative and often disparaging responsibility of the employers and human on an evaluative continuum. behaviour. A cynical employee feels that resource managers to pay proper attention Belief- The very first dimension of the behaviours of colleagues are not to such a serious issue that is rapidly eating organizational cynicism is the belief that the supportive. They are selfish and do not the root of the organization and to control organization lacks in terms of integrity. The care about the other employees working organizational cynicism for the survival and employee feels that the practices which are in the organization. They do not provide smooth functioning of the organization. implemented in the organization are lacking cooperation and assistance when required. Sumit Banerjee is an Academic in fairness, sincerity, and honesty. The These kinds of behaviours of the colleagues Administrator at the Global Group of organization policy is based on self-interest with other colleagues developed negative Institutions at Haldia, West Bengal. and not for the welfare of the employees. feelings and this leads to cynicism.

www.traveltradejournal.com FEBRUARY | 2021 31 Guest Column

Energy efficiency, green buildings to define hotels of the future As most people were confined indoors as a result of the lockdown in wake of the COVID-19 pandemic, demand for energy commodities has dropped by 25 to 30 per cent according to KPMG in India estimates. However, with summer right around the corner, energy consumption is likely to see a spike during the peak months. Keeping in mind the impact that energy consumption has on the environment, hoteliers took this time to re-strategise their operations with enhanced smart technology to build a greener business model.

Rajneesh Malhotra

he hotel sector has friendly tools and save energy by 15-20 increased focus on per cent. energy consumption and Kitchen equipment, plumbing that has accelerated equipment, refrigeration, and elevators: the evolution of smart With the use of smart technology, energy- building technologies saving devices can perform several that curb energy wastage/consumption actions that lead to energy efficiency. throughT conscious efforts. Environment For instance, walk-in and deep-freezers sustainability in the hospitality industry use smart technology to read and adjust has evolved over the last few years with temperatures according to the food hotel chains taking into cognizance the stored in them. This reduces the load fact that the industry plays a pivotal role in on the compressor and leads to lesser protecting the earth’s resources. Experts power consumption. Furthermore, hotels are of the opinion that green building can implement Preventive Maintenance technologies can help the world prepare Schedule for refrigeration systems that are for a future in which pandemics may be monitored online to avoid any mishaps. more common. In fact, the Singapore Green Building Council (SGBC) Besides the factors stated above, it has Rajneesh Malhotra President Dr. Ho Nyok Yong made it loud become imperative for hoteliers to invest and clear at a webinar in May last year in modern infrastructure like green roofs when he said, “Think of green buildings Air Conditioning: To optimise the and energy-efficient windows. Energy- as giant N95 face masks, protecting you energy used for cooling, hotels need efficient windows (Double glazed triple from harmful toxins the moment you step to be equipped with Omni sensors windows) reduce noise levels inside the inside.” In addition to this, consumers that automatically detect occupancy room and solar radiation. Apart from today have become more conscious and recalibrate temperatures in the ensuring overall energy efficiency, these of their habits by choosing sustainable respective guest rooms. This helps save help streamline operations, enhance experiences. load and results in lighter electricity bills. employees’ productivity and provide an improved guest experience. There are Considering the ever-evolving Apart from this, hotel premises must also a number of improving energy efficiency landscape of the hospitality industry, be installed with Pressure Independent opportunities in hotels today, and IoT cost of utility and energy consumption Balance Control Valve (PIBCV) for Fan (Internet of Things) based solutions while also considering environmental Coil, as well as Air Handling Units to have made these simple and affordable. impact, is a matter of concern, making provide initiate further savings. Hence we train and sensitise our staff it imperative that Hoteliers today take At Chalet Hotels’ properties, our on the need to conserve energy and proactive measures to evaluate energy HVAC plant rooms have incorporated the importance of working towards a consumption patterns. At the same time, additional measures like high-efficiency sustainable future. Finally, we ensure it is also important to implement a robust chillers, inline pumps, and low approach that our guests are made aware of set of practices to ensure our hotels are cooling towers with variable frequency various measures the hotel is taking to energy efficient without compromising drives with plant room optimiser for minimise its carbon footprint and how on customer experience. Among the lower energy consumption. As a result, various factors that contribute towards consumption of HVAC plant rooms they can contribute to the effort. energy consumption the larger share reduces by more than 15 to 18 per cent. Adoption of technology and involvement comes from– air-conditioning (45 to 50 Lighting: Hotels need to adapt to of all stakeholders has helped Chalet per cent) followed by lighting (14 to 18 per efficient lighting systems with LEDs Hotels in building a sustainable future cent) and the rest by kitchen equipment, instead of incandescent or CFL lighting. while driving profitability, which will result plumbing equipment, refrigeration, and At Chalet Hotels, sensor-based lighting in energy-efficient building models, as elevators. tools enable delivering significant energy has always been the company’s motto. To reduce and control energy savings while also ensuring the quality of consumption, let us consider the following service and comfort for the guests. Smart Rajneesh Malhotra is the Chief essential factors: controls in rooms are environment- Operating Officer at Chalet Hotels Ltd.

32 www.traveltradejournal.com FEBRUARY | 2021 Tradeline Desert Trail Expedition by Razdan Holidays vows participants

Razdan Holidays is a leading adventure travel company in India since the year 1957 and had started as an adventure travel organizer in Kashmir 19th January 2021. instead of the routine commute in Delhi. and Ladakh, pioneering foreign Sanjay Razdan, Managing Director of One of the participants exclaimed that he Razdan Holidays, is also a professional respected his vehicle even more now. All expeditions in the region. With motorsport driver and National Rally participants agreed that it was an amazing adventure in their blood, Sanjay Champion. The tour led by him was aptly trip full of adrenalin rush experiences. named ‘Desert Trail Expedition’, as the Razdan, MD, Razdan Holidays, route went to Rajasthan’s authentic and The entourage consisted of all kinds of had recently curated the Desert untouched routes and destinations. 4x4 SUVs such as Mahindra Thar, Volvo Trail Expedition track to bring Starting from Delhi to Churu on Day one, XC90, Toyota Fortuner, Ford Endeavour Udaipurwati on day three and Samode on Titanium, Mercedes Benz GLE 350, the motorsport and off-road day four, this was not a usual self-drive Chevrolet Captiva, BMW X3, and Maruti experience to the many tour tour as the route chosen was fifty percent Suzuki Gypsy. off-road going through the desert sand The Indian DMC’s who participated in operators based in Delhi and trails, riverbeds, and villages of the region the Desert Trail Expedition were Razdan is hopeful that such unique wherein the drivers got the opportunity to Holidays (Organising company), eBix Cash challenge their 4x4 vehicles. products can be brought to the Travel Group, Namaste Tours, Captivating For this expedition, Sanjay teamed up Experiences, Cosmos Travels, general adventure enthusiasts with Arvind Balan, who himself organises as well. Read on to know more motorsport activities in Rajasthan. To Katha Tours, Era Tours and Travels, about their experience. execute the tour successfully, the duo even Dominion Travels, Mod Travels, did a recce a week before the departure Wanderglobe Inc, and Maxperience Events. Team TTJ just to ensure that the whole route would Razdan Holidays is planning to organise be safe for all the participants with an ideal more of such authentic off-road experiences fter a successful self- amount of adventure. in the subsequent months of 2021. drive expedition to Shingo Participants got to La in October 2020 and test their machines for being recognised among the first time. All vehicles the first tour operators to were 4x4 equipped and scale the pass on wheels, their drivers finally got Razdan Holidays conducted a self-drive to use their off-road Atour in the state of Rajasthan from 15th to capabilities for a change

www.traveltradejournal.com FEBRUARY | 2021 33 News You Can Use

Tourism Authority of Thailand launches #TakeTheThaiventureReload Flight ticket prices set to ourism Authority of Thailand, India recently announced its new rise as govt increases cap on social media campaign targeted towards social media aficionados. airfare by up to 30 per cent TThe ‘TakeTheThaiventureReload’ campaign will not only engage the participants to share their idea of an idiosyncratic holiday but also help TAT to position Thailand as a destination for millennials. #TakeTheThaiventureReload campaign will be active till March 2021 and the two lucky participants with the most quirky and quick response will win a hosted trip to Thailand. Here are the contest rules Level I – Register and follow TAT’s social media pages Level II – leave a comment describing your idea of a holiday in Thailand o give more pricing flexibility to airlines, Level III the Centre has expanded the airfare cap. -Scavenger Accordingly, the lower fare band has been Hunt, wherein T increased by 10 per cent, while the upper cap the participants has been raised by 30 per cent. Notably, the are directed move comes after a consistent rise in domestic to the website passenger numbers. At present, the applicability in search of time period of fare bands within which the airlines the QR codes have to operate is till Feb 24, 2021. hidden within the blogs that would Under the fare structure, air routes are divided redirect them to a question about Thailand into seven sections based on travel time. Each section has its minimum and maximum fares. Tourism Authority of Thailand hopes to keep the travellers engaged so Accordingly, the Delhi-Mumbai ticket price has that the destination stays top of mind when travel resumes. So, hurry get been fixed at Rs 3,500-Rs 10,000. Currently, the on to your social media accounts to show-off your quirky side and win a airlines can operate up to 80 per cent of their chance to travel to Thailand – The land of smiles. pre-COVID capacity. Insta: @TAT_INDIA; Facebook : @tourismauthorityofthailandindia

Jehan Numa Wilderness launches Bori Safari Lodge as the first wildlife lodge in Bori Wildlife Sanctuary

ehan Numa Wilderness, which owns and manages the outdoor, and a library. critically acclaimed Reni Pani Jungle Lodge in Satpura Guests staying at the Lodge can enjoy wildlife tours, 4×4 Tiger Reserve and the Jehan Numa Retreat in Bhopal, J game drives, buffer rides, walking safaris and wildlife safaris with has launched the Bori Safari Lodge as the first wildlife lodge in best-in-class naturalist guides in the Bori Wildlife Sanctuary as the Bori Wildlife Sanctuary area of Madhya Pradesh. Located just 4 km away from the gate of the Sanctuary and 2.5 hours well as the Satpura National Park. They can enjoy village tours, away from the Satpura National Park, the charming lodge is interact with locals, and go on an anthropological excursion at nestled amidst a 7.5-acre farmland estate in the lush and rustic Dhapada and other nearby villages. Ecotourism activities like Dhapada Village. learning about farming practices in the area, how they grow Being the first wildlife lodge near the oldest forest reserve crops and rear their livestock can also be experienced. in the country, Bori Safari Lodge is far away from usual tourist attractions and an oasis for nature lovers. It is situated approximately 144 km from Bhopal and offers utmost luxury to its guests, along with an immersive experience of rustic life. With a focus on personalised service and sustainable tourism, Bori Safari Lodge has also joined the RARE India Community of conscious luxury hotels in the Indian subcontinent. Bori Safari Lodge offers 8 luxury air-conditioned rooms that come with two bedrooms, contemporary en-suite bathrooms and private viewing decks. The interiors feature muted tones and artful décor that complement the village ambience outside. Other facilities include an infinity plunge pool, a spa, indoor and

34 www.traveltradejournal.com FEBRUARY | 2021 News You Can Use

The Global Rep to promote Tourism & Travel Technology Brands in India, CIS countries & Middle East creates milestone, partners with 4000 hotels he Global Rep works with Travel, Hospitality and ot yet two years old and 4,000 Technology companies strong! Launched in December T 2019, StreetGooser, a Cloud-based and is the brainchild of Sandeep N Khetarpal, a Tourism and accommodation management system Hospitality veteran of 30 years. has enrolled 4,000 hotels eager to use its array of cutting-edge technology products. The Global Rep is an integrated firm providing StreetGooser has even signed up revenue clients with comprehensive management companies, associations, representation in Eurasia’s and hotel aggregators, and many more are most important markets. The queuing up, confident in the knowledge that Global Rep increases its clients’ StreetGooser delivers on its promise. sales through trade and tour Essentially, StreetGooser is a one-stop- operator contracting, marketing, shop, crafted to make life easier for small to social, influencers, events, mid-sized accommodation providers. Now PR, and digital media. With more and more hotels, hostels, serviced a dedicated and experienced apartments, vacation rentals, guest houses, team and offices based in India, villas, bed & breakfast, resorts and villas Azerbaijan, Kazakhstan, Kyrgyzstan, Serbia, Ukraine, and Uzbekistan, The across the globe are embracing this new Global Rep will be able to deliver a comprehensive service with a return on investment in mind. technology and arming themselves with the tools to run their businesses smoothly and “What makes The Global Rep Agency different is that we are focused efficiently. on next-level marketing,” says CEO and Founder Sandeep Khetarpal. Incredible opportunities deserve inspired representation. Through long- This innovative start-up is the brainchild of standing relationships in our network globally, we offer individualised three out-of-the-box thinkers and pioneers, marketing services to each product we represent. Shakthivelu M, John Varghese and Deenath The Global Rep roster of clients now includes Destination Management Sharma who collectively bring to the table over Companies from Europe and Central Asia and the firm has just signed half a century of experience and expertise an agreement for representation appointment for Catabatic Technology for in travel, tourism, airlines, hospitality, promoting helloGTX Travel CRM and other services in CIS, Middle East, entertainment and IT sectors. StreetGooser and Eastern European countries. is also a child of the pandemic in a sense.

SFO earns ‘Voice of the Customer’ recognition from Airports Council International he San Francisco International Airport (SFO) has been “SFO has evolved to meet the challenges of the COVID-19 recognised by Airports Council International (ACI) World pandemic, but our commitment remains the same: to deliver an Tfor their ‘Voice of the Customer’ initiative, which honors exceptional experience to our customers,” said Airport Director airports that continued to prioritise customers and ensure their Ivar C. Satero. “ACI’s Airport Service Quality program has voice was heard during the COVID-19 pandemic. Despite guided our efforts for years, and more than ever now is the the significant challenges posed by this pandemic, SFO has time to ensure we meet and exceed travellers’ expectations. continued to gather feedback from passengers using ACI’s We are grateful for this honor from ACI World.” Airport Service Quality program. “The Voice of the Customer recognition celebrates the commitment of airports that continued listening to passengers and adapting processes and procedures to meet changing expectations of customer experience in response to COVID-19,” ACI World Director General Luis Felipe de Oliveira said. “As our industry works towards recovery, airports that listen to – and prioritise the needs and expectations of – customers will be better-placed to respond. ACI’s ASQ programme gives airports the tools, objective measurement and benchmarking, for airports to gather information on the needs and expectations of customers and help drive their performance in response.”

www.traveltradejournal.com FEBRUARY | 2021 35 News You Can Use

Pride Hotels announces its STB partners with local MICE partnership with Indian Railways industry to showcase reimagined (IRCTC) to deliver a safe stay experiences and catalyse new business opportunities

he Pride Group of Hotels recently announced its partnership with the Indian Railway Catering and Tourism Corporation (IRCTC) to deliver a safe and T he Singapore Tourism Board (STB) has announced the luxurious stay for rail travellers. Under this association rail launch of the SingapoReimagine MICE Virtual Show, passengers will now be able to book their accommodation with the first such collaboration between STB and local their train tickets. T MICE players. Organised by STB, the two-day event will be On behalf of this partnership, The Pride Group of Hotels will held from 3rd to 4th March 2021 and is part of Singapore’s offer a hassle-free platform for Indian Railways passengers efforts to catalyse the MICE industry’s recovery and generate to book hotel rooms in any of the desired Pride properties business opportunities for our partners. About 700 participants located across the country. Apart from the stay, the Pride Hotel are expected at the show. will also provide the guests with five-star amenities, including air-conditioning facilities, Wi-Fi access and 24-hour customer The event will feature a locally curated programme that service support. includes live-streamed cultural and leisure tours, culinary master classes by celebrity chefs, and a live panel discussion Further commenting on the association, Amit Sidana, VP with industry leaders on organising pilot events in Singapore. It Sales & Marketing at Pride Group of Hotels says, “With this will also facilitate 1-on-1 virtual meetings between participants association, IRCTC customers will have ready access to the and up to 40 leading suppliers like hotels, convention centres accommodation at the Pride Properties across the country. and tour operators. This initiative will help the travellers in preparing their itinerary through a one-stop window from booking their tickets to Within the virtual 3D environment, participants can navigate accommodation.” Keeping the present circumstances in mind the virtual trade show floor easily with their mobile devices and and as a part of the ‘New Normal’, the Pride Group has also connect with exhibitors, such as Gardens by the Bay, Singapore launched the ‘Pride Safety Assurance’ initiative. With travellers Airlines and Sentosa Development Corporation. They can also being extremely thoughtful about their accommodation, this catch up on various event programmes on demand and take assurance is designed to cover hygiene guidelines, booking part in trivia quizzes to win prizes. The top 5 voted buyers will policies as well as precautions to be taken by guests and staff each win a hosted trip to Singapore on Singapore Airlines, to ensure safety and flexibility. inclusive of a hosted stay and exclusive experiences.

Airbus signs MoU with GMR Group to collaborate on aviation services in India

he MoU was signed at Aero India 2021. Airbus and GMR Group will team up to Texplore potential synergies in several strategic areas of aviation services, including maintenance, components, training, digital and airport services. Under this partnership, Airbus and GMR teams will work together and innovate across areas such as maintenance, airport operations and air cargo supply chain among others to realise our shared goals. Airbus and GMR will collaborate to explore a broad scope of aviation services both for commercial and military aircraft to benefit the entire aerospace ecosystem in the country.

36 www.traveltradejournal.com FEBRUARY | 2021 News You Can Use

WTTC says governments should abandon the concept of ‘high-risk countries’ and instead focus on ‘high-risk travellers’ he World Travel & Tourism Council (WTTC) is calling the virus. We for governments to abandon the concept of ‘high-risk have to recognise Tcountries’ and instead focus on how individual ‘high-risk this reality and travellers’ are treated at borders. WTTC, which represents the redefine the risk global travel & tourism private sector, is urging governments to focus on ‘high- around the world to shift their focus from whole countries, risk’ individuals. towards individual travellers. Instead, WTTC says governments “We firmly around the world should redefine their whole approach to risk believe assessment, to revive international business and leisure travel. implementing a Combined with a common international consensus on the comprehensive metrics used to assess risk and a laser-like focus on a cost- testing regime effective, comprehensive, and rapid departure and arrival and the use of testing scheme for all travellers, could pave the way forward for technology is the meaningful return of travel. It would also ensure only those the only practical affected are forced to isolate, while travellers who test negative way to restore can continue to enjoy safe travels through observing hygiene international travel protocols and mask wearing. securely. Furthermore, a comprehensive testing programme Gloria Guevara, WTTC President and CEO, said, “Risk will be less expensive than the economic cost brought on by based on entire countries is neither effective nor productive. blanket quarantines and lockdowns. This refocus would avoid Redefining risk towards individual travellers instead will be key exporting the virus and enable the free movement of travellers, for unlocking the door to the return of safe international travel. while still observing enhanced hygiene protocols such as We need to learn from past experiences, and crises such as mask wearing and social distancing. We must learn to live with 9-11. We cannot continue labeling entire countries as ‘high-risk’ the virus, as it will take time for the global population to be which assumes everyone is infected. The reality is much more vaccinated. This is why WTTC has long advocated introducing complex. Not only does it stigmatise an entire nation, but it also a comprehensive and cost-effective test on departure and halts travel and mobility when many people who test negative arrival for all international travellers, as a way of preventing on departure and arrival could safely travel without exporting those carrying the virus from spreading it.”

Maharashtra to host 20 cultural Ceylon Travel Consultancy forays festivals across six regions into India market to promote in Feb-March SriLanka he Maharashtra tourism department will organise 20 mini festivals across six regions — Konkan, Pune, Nashik, TAurangabad, Amravati, and Nagpur in February and March to boost the sector. The state tourism department has earmarked Rs 100 lakh for organising these 20 festivals. After a difficult year of the pandemic, the state government is all set to welcome tourists through 20 mini festivals so that travellers can explore the less-known destinations across Maharashtra. These festivals will be organised through regional offices of the Directorate of Tourism with the help of the local district administration and are aimed to help feature the less explored destinations prominently on the Maharashtra tourism map. Some landmark festivals to be held in Nashik include Grape Harvesting, Nandur Madhyameshwar, Bhandardara in eylon Travel Consultancy, Sri Lanka’s first sales and Ahmednagar and Laling Fort Festival in Dhule. In the Konkan marketing hotel representation agency, recently tied- region, popular festivals such as Vengurla (Sagareshwar) in up with Singh consultancy and Destination Venture to Sindhudurg district, Shrivardhan Festival in Raigad district, C gauge and facilitate the market in India especially, Mumbai Katal Shilpa Festival and Anjarle Festival in Ratnagiri district and Delhi. will be organised. Aurangabad division will witness Ter Festival in Osmanabad district, Kapildhara Festival in Beed district and Ceylon Travel Consultancy offers strategic business solutions Hottal Festival in Nanded district, while Sindkhed Raja Festival for hotels, resorts, and villas located in the iconic destination, in Nagpur district, Narnala Fort Festival in Akola district and Sri Lanka. India being a key market, the association will help Tipeshwar Forest Festival in Yavatmal district are planned bridge the gap between private and big partners present in Sri under the Amravati region. Nagpur will also organise the Lanka and the Indian travellers. illustrious festivals, including Ramtek Festival, Bor Dam and Singh Consultancy and Destination Venture will play a vital Wildlife Festival, in Vardha and Bodalkasa Bird Festival in role in executing all trade, marketing, and communication Gondia district. activities undertaken by Ceylon Travel Consultancy, commencing February 2021.

www.traveltradejournal.com FEBRUARY | 2021 37 News You Can Use

Signum Hotels expand Saudi Arabia suspends entry for 20 footprint in Europe; to countries, including India open Signum Adrenaline Park Tara in Serbia

audi Arabia on Feb 2, 2021, suspended entry for 20 countries, ranging from some neighbouring states to the United States, in a bid to curb Sa jump in coronavirus infections. The ban applies to neighbouring Egypt and the United Arab Emirates, and in the wider region, to Lebanon and Turkey. In Europe, the ban includes Britain, France, Germany, Ireland, Italy, Portugal, Sweden and Switzerland. Elsewhere, as well as the US, it applies to Argentina, Brazil, Pakistan, India, Indonesia, Japan, Pakistan and South Africa. ignum Hotels & Resorts continues Saudi citizens, as well as diplomats and health workers coming from to strengthen its presence in Europe those countries, will be allowed to enter the kingdom in accordance with Swith another hotel signing. A new-build the precautionary measures. Signum Adrenaline Park Tara is scheduled to open in Serbia in April 2021 as the latest addition to the company’s premium lifestyle collection of exceptional hotels. Vistara to fly to Malé from 03 March 2021 Signum Adrenaline Park Tara will be the group’s first hotel in Eastern Europe, strengthening the company’s brand presence in this region. The 40-room hotel will have a restaurant, meeting space for 100 guests and outdoor parking. Travellers and shoppers will be delighted by the central location since it is just 200 meters from the Tara river, 10 km from the airport and only 200 meters from the railway station. Signum Adrenaline Park Tara is truly one-of-a-kind, distilling the best of its location through interior design, exceptional guest amenities and the expertise of its people. Announcing the signing, Mehul Sharma, Founder & CEO, Signum Hotels & Resorts said, “We are excited to mark our presence in a new region that holds great potential for istara has announced special, non-stop flights between the capital of tourism. This new hotel signing is in line with the Republic of Maldives, Malé. and Mumbai, India, starting March our strategy to expand across exceptional V03, 2021. The airline will fly three times a week to Male under India’s destinations globally. We are looking forward travel bubble agreement with the Maldives. Vistara will deploy its Airbus to the hotel launch by end-April 2021.” A320neo aircraft with three-class cabin configuration on the routes, thus True to the group’s ‘experiential stay’ service becoming the only airline to offer travellers the choice of Premium Economy philosophy, guests of Signum Adrenaline Park in addition to Business and Economy cabins, on flights between India and Tara can expect staff who deliver extraordinary the Maldives. Bookings for the flights are being progressively opened on attention to detail and exceptional knowledge all channels, including Vistara’s website, mobile app, and through travel of the destination. Together with its locally agents. curated art programs, focus on hyperlocal Commenting on the launch of the new routes, Leslie Thng, Chief Executive sustainability and helpful recommendations Officer, Vistara, said, “Our new service to the Maldives will give travellers on exploring the best of the city (such as greater access to one of India’s most preferred holiday destinations. We adventure sports), the hotel offers an authentic are delighted at the opportunity of taking India’s Best Airline to more places experience of Belgrade both inside and outside and offering the very best of air travel to people flying between India and the its walls. Maldives while maintaining the highest standards of safety and hygiene.”

38 www.traveltradejournal.com FEBRUARY | 2021 News You Can Use

Think Strawberries strengthens its team with new appointments

hink Strawberries has announced multiple appointments this holistic approach by putting more robust systems in place. across departments as momentum amongst existing In line with that goal, we are proud to have professionals of Tand new clients begins to see an upswing. These such distinction, caliber and perspective joining us. Through announcements further demonstrate the company’s commitment 2021, we will continue to develop Think Strawberries into an to drive accelerated growth and elevate go-to-market strategies advanced strategic practice to cater to our large and diverse and innovations as the scenario rapidly changes in the wake of international clientele.” the global pandemic. While Sam Stephan has been appointed in the capacity of GM- Sales for South India, Damini Arora Dheman has joined as Sr. Manager- Client Relationship Management and Tavneet Singh Marwah joins as Sr. Manager Sales. Munnmunn Marwah, COO, Think Strawberries commented, “In order to ensure scalability, over the years we have established solid SOPs aimed at achieving efficiency, uniformity of performance and international quality output. We are constantly developing

Kerala Tourism Minister inaugurates Pride Group of Hotels signs 18 projects worth Rs 40.46 cr Pride Biznotel City Center in

he projects inaugurated by Kerala Tourism Minister Shri Rajkot Kadakampally Surendran, through videoconferencing, included Tdestination development of Kovalam Phase 1 -Samudra Beach park area and Grove Beach area, Kovalam- at Rs 9.9 crore and beautification and interlocking of Mulavilakam Footpath at Kovalam at Rs 52 lakh. In his address, the Minister said the domino effect of COVID-19 has reflected in the tourism sector also and it is expected to continue for some more time. But the government did not allow the pandemic to hamper the implementation of the tourism sector projects. “The state government has initiated a lot of special projects for the revival of the sector where around 15 lakh people are directly and indirectly employed. Last year, we got Rs 45,000 crore overall income from the tourism sector, which was an all-time record,” he said. “With the inauguration of these 18 tourism projects in seven districts, the government has completed more than 100 projects in the last six months. Among the 300 tourism projects that had been given administrative sanction since the government took power, 80 percent has been completed. No other government in the history of Kerala has implemented so many projects in the tourism sector,” Shri Surendran added. ujarat state hosts ample potential across industries, and a hospitality partner is Important among the dedicated projects are the construction of additional surely needed to ensure these industrial block for Government Guest House, Kozhikode- Phase II at Rs 9.5 crore, “G expansions are supported suitably alongside Children’s Park at Marine Drive, Ernakulam (Rs 4 crore), Construction satisfied employees. We’re glad to further expand of Yathri Nivas at Idukki – balance work, Idukki (Rs 3.82 crore), Tourism our presence in Gujarat with the Pride Biznotel City development works at Payamkuttimala, Kuttiadi, Kozhikode (Rs 2.15 Center, Rajkot. It’s indeed a proud moment to be crore), Chavakkad beach area tourism project (Rs 2.5 crore), and Muziris part of the growing state and economy in whatever Heritage Project (MHP)- repair and maintenance of Paliam Oottupura, little way possible. Guest safety will be assured by North Paravur (Rs 2.03 crore). our efficient team at Pride Group of Hotels,” said Other projects in the list are Renovation and upgradation of Atul Upadhyay- VP Operations, Pride Group of Manakkachira Tourism project, Changanassery; augmentation and Hotels. enhancement of the STP at Kumarakom; renovation of Prakrithi Gramam Pride Biznotel City Center, Rajkot is the 3rd at Ezhattumukham -Phase I -Angamaly; repair and maintenance of property added to the hotel portfolio in Gujarat after Paliam Interpretation (MHP), North Paravur; renovation of Paravur Market the recent signing of Pride Hotel, Bharuch (2021). (MHP); Bengalakadavu, Mathilakom, Kodungallur (MHP); construction Pride Group of Hotels are already operating hotels of Children’s Park, Kottapuram, Kodungallur (MHP); Mala Cemetery in Ahmedabad, Rajkot, Vadodara, Anand and compound wall construction, Kodungallur (MHP); renovation of Mala (2021) Surendranagar. Synagogue, Kodungallur (MHP); and Stadium Square, Kasaragod.

www.traveltradejournal.com FEBRUARY | 2021 39 RNI No. DELENG/2010/36163, Reg. No. DL-SW-1/4155/2017-19, Posting Dt. 6-7/02/2021, Date of Publication 5/02/2021 Posting at N.D.P.S.O