UNITE THE UNION FOR YOU GGUUIIDDEELLIINNEESS READY FOR BUSINESS - YOUR NEW BRANCH COUNCIL

Left to right: Nick Hancock, Ruth Polling, Steve Szymanski, Sue Hadley, Danny Parlour, Angela Morgan, Alex Hetherington, Anne-Marie Walker, Alfie Talman, Ruth RossingtonAlso on Branch Council is Dominic Burris North (not in the photograph).

READY FOR A ROYAL WEDDING Staff at Windsor Castle are being encouraged Prince at the Invictus Games. She is currently to watch the American television series Suits in a US citizen but hopes to take up British which Meghan Markle plays Rachel Zane so citizenship after her marriage when the couple that they can identify guests at the wedding of will move into Nottingham Cottage at Prince Harry and Ms Markle at St George’s Kensington Palace. She will bring her dog Guy Chapel in May. to their new home but another dog called Bogart has been given a new home with St George’s was las used for a royal wedding friends as he is too old to fly. when Princess Anne’s son Peter Phillips married Autumn Kelly in 2008. Five of Queen Victoria’s The couple’s engagement ring is set in yellow children, including the future Edward VII were gold and features three diamonds. The central married there and it was also used for the stone is a diamond from Botswana, a country Also in this issue blessing of the marriage of Prince Charles and Prince Harry has often visited and where the • LETTTER FROM THE NEW CHAIR the Duchess of Cornwall. couple have spent time together. Flanking the NICK HANCOCK – PAGE 2 Miss Markle, who is three years older than central stone are two diamonds from the • THE FUTURE FOR APTG – PAGE 3 Prince Harry, was previously married to the collection of his late mother Diana, Princess of • CRIME PAYS! – PAGE 4-5 actor Trevor Ingleson. She has been living in Wales. The ring, which is valued at over • GUIDING NEWS – PAGE 6-7 Toronto where Suits is filmed and where she £50,000, was designed by the Prince and made made her first public appearance with the by royal jewellers Cleave and Company. EL • THE IMPORTANCE OF THE INSTITUTE – PAGE 8

ASSOCIATION OF PROFESSIONAL TOURIST GUIDES www.guidelondon.org.uk January 2018 Union news LETTER FROM THE CHAIR Guides are by temperament and training members . We would particularly welcome inquisitive individuals and you will have involvement from time served members noticed already the new photograph although young whipper snappers are illustrating this column. I'm immensely wanted too. We want your knowledge, pleased, proud and a little bit awed to have experience and energy so please let any of been elected Chair of this wonderful us know if you'd like to become more organisation. APTG exists to work for, and involved in your Guiding organisation. to support professional Blue Badge Tourist We are approaching the festive season as I Guides working in London and I am looking write , and I would like to wish everyone , forward to playing my part in doing this. however you are spending this time to have Branch Council met together in November a happy, joyful holiday. Relax, reflect on the and we spent a day discussing what we did last twelve months and let's all look well, what we wanted to achieve, and how forward to a wonderful season guiding in best to do it. We wanted to be forward 2018. The Harry and Meghan bounce looking not fire fighting. We all want to should bring record numbers of visitors to provide support, training and work London. Visitor numbers are rising year on opportunities for London Blue Badge Guides year so let us look forward to showing and have come up with a plan to achieve them the best that London has to offer. this which is shown in the next page. It's Best wishes, Nick Hancock what we will focus our efforts on this year and, whilst many members saw this at the AGM and were able to vote on its adoption, Scorecard for: guidelondon.org.uk I want everyone to understand the direction SUMMARY Sept-17 Oct-17 Nov-17 of travel for next year. Whilst some things Traffic on the agenda may be relatively quick to Visitor Sessions 17,098 18,071 27,087 achieve others will take a little longer. Our Unique Visitors 14,673 15,467 24,013 intention is to focus our efforts on these Pageviews 29,404 29,850 41,789 things. New Content I do want to thank and pay tribute to all Blog Posts Added 407 those who worked on Branch Council last Engagement Activity year - and who having made their Searches - GuideMatch 442 333 366 contribution are standing down for a well- Searches - Find A Guide 1,921 1,734 2,423 deserved breather. Without the Searches - Homepage Find 116 115 117 contributions of Liz Rubenstein, Leon Searches - General across the site 349 372 448 Preston, Isabel Wrench and Lesley Gardner Blog/Tour banners for GuideMatch 253 273 257 the APTG Council would have been a much Leads – Category A less fun group, and would not have got GuideMatch - Main Landing Page 44 33 38 done all that it did. The involvement of GuideMatch - Individual Tours 129 121 124 Derek Tarr - holder of the three Great GuideMatch - Foreign Language Pages 7 11 6 FindAGuide: Direct Emails to Guides 69 82 68 Offices of State (Chair, Secretary and Contact Us 6 10 7 latterly Treasurer) and Steve Szymanski who Mass Emails 1 21 was Chair for a breathtaking four years are Total 256 259 244 worthy of special mention. Steve must surely be a glutton for punishment as he is Leads – Category B FindAGuide: Clicks to Guide Websites 96 111 121 staying on Branch Council. Social Media Fans 14,148 14,349 14,552 We have an exciting year ahead, and if Newsletter Subscribers 4,058 4,097 6,191 you'd like to play an active part - perhaps hosting a social event, becoming a Site APOLOGY Liaison Guide, offering a CPD or giving your Sue Hyde was wrongly credited for the article on the Senate House in the time to Branch Council - please get in last issue. It was in fact mostly written by Tim Farrar who also took the touch with me or one of the other photographs. Apologies for this mistake.

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ASSOCIATION OF PROFESSIONAL TOURIST GUIDES 3 www.guidelondon.org.uk gguuidingg nneewws s CRIME PAYS At least it did for Agatha Christie, who has sold over two billion books, and - for a while at least - for Ronnie and Reggie Kray. KAREN SHARPE took guides on a west end walk through Christie country while new chair NICK HANCOCK showed them how to dispose of a body in the east end.

AGATHA CHRISTIE WALK Most of us know the immaculately turned out detective Hercule Poirot or the gentle and appealing, but oh so sharp, Miss Jane Marple, but what do we know about the creator of these characters, the author Agatha Christie? This walk was going to fill us in. It seems that in many of her stories people sooner or later end up at the Ritz and this is where we started. Agatha Miller was born in Torquay in 1890, into a relatively well-off family. But after her father’s death, money became an issue. Her coming out took place in Cairo, where she was much more West End. Outside St Martin’s Theatre, home to the interested in men than the local archaeological world’s longest running play The Mousetrap, we sites (that would change later as we would see at heard that over 440 actors have appeared since the British Museum) and she married Archibald 1952: they are changed each Christmas. The play Christie on Christmas Eve 1914. Off he went to ends with a promise that audiences obviously keep war and she to work in a hospital where she – because I still don’t know whodunnit. Thank became an apothecary. you, Karen, for a truly in depth and fascinating This led nicely to a stop at Dr Harris and Company walk through the life and works of Agatha Chemist) where Karen had arranged for Poirot’s Christie. Sue Bingham moustache to be displayed in the front window. We heard about which actor had the most correct facial hair (it was not David Suchet!) and lots of details about how poison was used as the weapon of choice in her stories. Past Boodles to Brown’s Hotel, the inspiration for her novel At Bertram’s Hotel. Here you too can become Miss Marple, have tea and scones and people-watch. Heading to theatreland we passed Savile Row shops where Poirot might have bought his three-piece silk suit (always adorned with his tussy mussy); then the Café Royal, once home to the Detection Club. Maybe like me you might have missed the Agatha Christie Memorial on Cranbourn St (right outside Spaghetti House). If so please go and see it, you will recognize images from many of her famous books and plays. Agatha Christie is the only female playwright to have had three plays running simultaneously in the

4 guiding news THE KRAY TWINS WALK

Fortunately Bethnal Green Road was wide enough to accommodate a string of glittering Rolls Royces in April 1965 for the wedding of Reggie Kray and thirty three black hearses for the funeral of Ronnie Kray in March 1995. On our walk around the Kray's manor we saw and heard about the churches pertinent to the above and where other family events took place. We saw the cafe where the apparently only 'mischievous' schoolboy twins hung out playing truant and

where they later held court as fledgling gangsters. r e Subsequently they would receive audiences and t n y o

entertain celebrity friends at The Citadel - also P

e known as Fortress Kray - the family home in v e t S

Vallance Road (now demolished). Under the : s o floorboards was their personal armoury amassed t o h since the age of sixteen. In the coal cellar lurked P draft-dodger dad Charlie. We saw where the twins boxed, bathed and boozed. The rest of the family’s stories were also woven into the tale. And then there were the juicy bits, the murders of George Cornell, Frankie 'mad axeman' Mitchell and Jack 'the hat' McVitie. In 1969, after years of cautious surveillance and cunning evidence-gathering, 'Nipper' Read of the Met finally got the long-awaited guilty verdict from the judge at the Old Bailey. Nick 'evening all' Hancock guided us around what had also been his manor as a Chief Inspector. He was able to give personal insights into police procedure and policy set against the cultural and political landscape of the late sixties. Even more than entertaining, Nick was thought provoking: was Ronnie Kray a contemporary LGBT ambassador? Nick was also helpful in giving us several tips on how to dispose of a body! Sue Hadley

Still to come: reports on CPD visits to the National Army Museum and Vintners Hall as well as the Beatles talk will appear in future editions of Guidelines. Meanwhile in current day London…

THE MET ISSUES SAFETY ADVICE The Metropolitan Police have provided advice in the light of increases in moped street crime: - Be aware of your surroundings at all times and keep your personal property secure - Don't text while you're walking as you won't notice potential thieves approaching - Use the security features on your phone and laptop - Try going hands free or stand away from the roadside so no one can come up behind you - Y our device comes with a range of security features, such as keypad locks and remote data wiping. Make sure they are all activated to stop thieves from accessing your personal data - Know how to identify your phone and laptop if it's stolen - Find your IMEI number by dialling *#06# from your phone From my own point of view, I have made a conscious effort to stop walking and typing. If I do need to, I tend to step into a shop doorway. I also drink more tax-deductible coffee for client meetings. In the words of the Hill Street Blues sergeant, “Let’s be careful out there.” Glyn Jones (APTG Safety Officer)

ASSOCIATION OF PROFESSIONAL TOURIST GUIDES 5 www.guidelondon.org.uk guiding news REMEMBERING SEVILAY MEHMET

Sevilay Mehmet qualified as a City of London the world. Sevy’s family hailed from Cyprus and Guide and London Blue Badge Guide in the she was planning to return there when she early 2000s. I met Sevy when I was organising became ill earlier in the year. Sadly, she never a group of guides leading walking tours and made it as she passed away in September short she offered her services, leading regular tours of her 50th birthday. In spite of health in the City and Spitalfields. Sevy’s background problems, her last communication to friends was in tour managing so when a client asked and family was full of hopes for the future. She and sociable guide so this won’t be a solemn me to find one for an International Choir spoke of setting up home in Cyprus, resuming occasion, just the opportunity to reminisce Festival she was the ideal candidate. Sevy’s her travels and continuing to guide. about working with her and to raise a glass to warm personality made her popular with all the The guiding profession has lost an ebullient, a much-loved colleague. She will be groups she worked with and it was a pleasure bright and caring member. Notification of Sevy’s remembered on Monday 8 January from to work alongside her on this annual festival. funeral service was given at just a day’s notice 6:30 pm at the Hoop and Grapes Pub, 80 Although London based, Sevy’s first love was so no guides were able to attend and a few of Farringdon Street, London EC4 4BL (nearest travel and she spent much of her time taking us who worked with her regularly have decided stations: Blackfriars, Farringdon, St Pauls). British tour groups to destinations throughout to gather to remember her. Sevy was a popular Diane Burstein

LONDON STADIUM – JULIUS CAESAR’S INVASION SITE DISCOVERED SADIQ TAKES OVER Archaeologists believe they have found the site of Julius Caesar’s first landing site in London Mayor Sadiq has taken over control of England at Pegwell Bay at the eastern end of Kent between Sandwich and Ramsgate. the former Olympic Stadium after a critical During preparations for building a new road remains of weapons and human bones with report on the financing of the site. It cost signs of injuries from fighting were discovered in a fifty acre (twenty hectare site). Caesar £323 million to convert the 60,000 seater invaded Britain on 5 July in 54 BÇ with a fleet of 800 ships carrying 20,000 men and stadium for use by West Ham football club 2,000 horses. An invading force this size would have required a large landing site to (£133 million more than the original estimate) protect the troops and ships which had been lashed by storms and needed repairing. and West Ham pay a rent of £2.5 million a Caesar’s invasion did not result in a large army being left here but it did lead to treaties year, just over half the cost of running it, the with local chiefs who became client kings of Rome and prepared the way for a fuller balance being met by the public sector. The occupation by Claudius in 43 AD. current owner E20 is losing £10-£20 million a year in an arrangement which Khan said was ‘simply staggering’. Newnham Council ‘loaned’ DOCTOR WHO? £40 million for the conversion process but now The thirteenth Doctor Who and first female to NAVY NEWS accepts that this sum will not be repaid. portray the Time Lord will be Jodie Whittaker who will take over the Tardis in 2018 with Following the Royal Navy’s first ever Peter Capaldi’s final appearance in the 2017 stint at the Changing of the Guard, the Christmas special. In this show David Bradley Queen was at Portsmouth to launch will play the first Doctor who was originally the UK’s biggest ever warship named, portrayed by the late William Hartnell when the appropriately enough, HMS Queen programme debuted in 1963 on the day after Elizabeth. The ship is capable of President Kennedy was assassinated. Doctor carrying up to forty aircraft and was Who is the longest running science fiction described by the Queen as ‘the best of series on television. (Go to bbc.co.uk for more British technology and innovation’. information and a digital tour of the Tardis.)

6 guiding news

BRITAIN’S OLDEST BIBLE RETURNS COVENTRY BECOMES CAPITAL OF CULTURE HOME Coventry has won the right to be Britain’s City of Culture from 2021 after winning out over The oldest Latin Bible in existence, the Codex rival bids from Swansea, Paisley, Stoke-on-Trent and Sunderland. One city wins the right to Amiatinus, will return to Britain in the autumn be Capital of Culture every four years with previous winners being Hull, where the Institute for a new exhibition at the British Library after of Tourist Guiding held its AGM in November, and Londonderry in Northern Ireland. The thirteen centuries in Italy. The Bible, which is award is thought to have been worth £60 million to Hull and brought inward investment to half a metre high and weighs seventy five the city to the tune of a billion pounds. A British city was due to become European Capital pounds (thirty four kilos) was produced in of Culture in 2023 but this will not now happen as a result of the UK leaving the EU in Northumbria in the early eighth century in the 2019. Jarrow monastery with a thousand animal skins needed to make the parchment for each copy. They were commissioned by the abbot Ceolfrith who took one to Rome as a gift to the pope. Although the Bible reached Italy Ceolfrith himself died and was buried en route in Burgundy. Of the two other Bibles, one has been lost and the other exists only in fragments. The Codex will be displayed at the Library as part of an exhibition of Anglo-Saxon art.

BIBLE MUSEUM IN LONDON? Steve and David Green are American fundamentalist Christians who have become billionaires through the success of their company Hobby Lobby. They have already spent $500 million on a Bible Museum which recently FORTNUM AND MASON STAFF SHORTAGE opened in Washington DC and are now planning another one in London. Their preferred Another result of Brexit is that the famous Piccadilly store Fortnum and Mason is having trouble location would be in James Gibbs’ St Mary le recruiting staff. One in five of the posts in the store’s restaurants are currently unfilled. Chief Strand church. The Bishop of London is said to executive Ewan Ventner has said staff were wondering if they felt welcome now in Britain and that be sympathetic to the idea but, understandably, the falling value of the pound has decreased their ability to send money home. Fortnum and the church’s small congregation is not so keen Mason was founded in 1707 and employs around 800 staff. A quarter of the three million people to lose their place of worship. Watch this space. who work in the UK hospitality sector are from overseas.

There were forty fires at the Palace of Westminster STONEHENGE GROUP VISITS OUR DECAYING between 2008 and 2012 and fire patrol officers are English Heritage would like to remind guides HOUSES OF constantly on the lookout for new ones. Some of the that they have a zero tolerance policy on abuse PARLIAMENT external stonework has not been cleaned since the to staff, free tickets and hot drinks: guides can Palace was built in the 1840s so the masonry is being be banned if complaints are upheld. Audio eaten away while the interior is damaged by rainwater guides are free for groups but we should not and leaking pipes. A report into the decaying state of the promise them as they are subject to availability. Palace was commissioned in 2012 but Parliament has Stonehenge has a free downloadable app in not yet decided on whether to continue the restoration English for visitors. In early 2018 new shuttle process whilst it is sitting or to move out to a new buses will be introduced with wider doors and location. The cost of restoring the Palace of Westminster increased capacity. There should also be a would be at least £3.5 billion pounds if parliament were German version of the welcome leaflet in the to move but over £5 billion pounds if it continued to new year with other languages to follow. New conduct business on site whilst work was going on. Stonehenge telephone number for audioguides: These are projected figures, however, which are likely to 01980 636 606. For all other matters, contact rise. The Scottish Parliament cost ten times its original the Booking Team number on 0370 333 0604. estimate of £40 million.

ASSOCIATION OF PROFESSIONAL TOURIST GUIDES 7 www.guidelondon.org.uk THE IMPORTANCE OF THE INSTITUTE

APTG member MARILYN COLLIS writes about her new role as President of ITG.

I am delighted and excited to have taken on the Guiding is unlikely to have been the first career A young role of President of the Institute of Tourist of any of us – it is, in fact, my fourth. We each person once Guiding. As the professional body of the guiding bring our background and life experiences to asked: ‘Do world it is important that every qualified guide is our tours and that is what makes us unique and you have to a member to add strength and robustness to it. able to exceed the expectations of many be old to Any organisation is only as strong as its members visitors. What a great opportunity and talent we be a guide?’ and there is strength in our membership. hold within us – to enlighten, inform and Thanks in entertain our visitors; to make their journeys many respects As a London guide myself, I appreciate the through our fabulous city, for a morning, a day, to Keith unique qualities and situations which affect us – or a week a memorable unique experience. Harding’s Go the traffic, parking, queues and the volume of Make It Happen charity we have younger guides visitors. If we can work hard to ensure that sites What is it that people remember? Not necessarily joining the profession and our image is know and appreciate the calibre of Blue Badge what they were told, nor what they saw but they changing and developing. At a Visit Britain Guides and with the support of our site liaison will remember how they felt. Guides have the event recently, upon seeing my Blue Badge, one personnel we can continue to maintain our good special ability to lighten, brighten and reach of the attendees said: ‘You are the rock upon relationships. This all helps to ensure our position through to people of all ages and backgrounds which the tourism industry is based’. of quality with the highest of standards. and we know how wonderful it is when we get the reaction to the Henry VII ceiling, a first sight The photo cards issued by the Institute are an Let us continue to work and stand together to of Windsor Castle, the surprise of St. Dunstan’s in excellent means of identifying us and confirming enforce our profession by improving our brand, the East, the recognition of the ‘Mary Poppins that we all maintain that high standard and can being recognised for our worth and Church’ from a young girl when seeing St. Paul’s be relied upon to only perform at the level strengthening our qualifications. I look forward Cathedral. We each have moments and memories expected from our qualification. to seeing you out and about and to working of our time with visitors. with you all. Maryilyn Collis The Institute wants to work with you and for To love the work that you do is a privilege and you and any ideas or suggestions on how our we are lucky to be able to do something that we relationship can be improved will be welcomed. all enjoy. Talk to any guide and those gems of We are very happy to listen and want to provide information come through, the shared interest in BRANCH COUNCIL the service and back up to ensure you can work to some unusual fact or piece of information that the best of your abilities. The Tripartite relationship Chair: Nick Hancock, Secretary: Ruth would not necessarily be of interest to anyone Polling, Alfie Talman of the APTG, the Institute and the Guild is working Treasurer: else. We belong to a very special and unique Dominic Burris North, Sue Hadley, well. We all want to improve our brand and our ‘club’ which, speaking for myself, continues to Alex Hetherington, Angela Morgan, image so that all guides will benefit. surprise and delight. Long may that be the case. Danny Parlour, Ruth Rossington, Steven Szymanski, Anne-Marie Walker MOVERS & SHAKERS

NEW MEMBER NEW ADDRESS BRANCH MEETINGS 2018 CANNON STUART TATE ANNETT Branch Meetings are held at 6.30pm 337 Manhattan Building, Bow Quarter, 60 7 Marlborough Road, Bromley BR2 9ND in the Diskus Suite at Unite in Fairfield Road, London E3 2UQ NEW EMAIL Theobald’s Road on the second Tel: 07875 379680 SKINNER CLARISSA Tuesday of each month, except in email:[email protected] [email protected] Mother tongue: English January, June, August and December.

Thanks to Diane Burstein, Sue Bingham, Sue Hadley, Glyn Jones, Victoria Herriott and all other contributors, and to Unite Comms for the design and printing. We love getting material from members. It's YOUR monthly magazine and Guidelines is the way we can communicate with each other through the medium of hard copy. Articles and images are always welcome.

APTG, 128 Theobald's Road, We welcome articles and photos from members, but contributions may be held over and we London WC1X 8TN reserve the right to edit them. Images should be high resolution – 300 ppi. Switchboard: 020 7611 2500 Please submit all copy and images by email to [email protected] Please submit all Direct line: 020 7611 2545 copy and images by email to [email protected] by 15 January for the February edition. [email protected] Editor: Eddie Lerner

ES/8xxx/12-17