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Siemens PLM Teamcenter Issue Management and CAPA Fact Sheet

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Siemens PLM Software Issue Management and Corrective and Preventive Actions (CAPA) Benefits Summary The Teamcenter Issue Management and • Reduce manual effort by Siemens PLM Software’s Teamcenter® soft- CAPA solution provides closed-loop issue automating your business ware solution for Issue Management and resolution built on an enterprise-scalable process through Corrective and Preventive Actions (CAPA) foundation for identifying, analyzing and configurable workflows provides an enterprise-wide solution for sharing critical product quality data across capturing various forms of complaints, your enterprise. Now your design, manu- • Improve problem resolution defects and non-conformances providing a facturing and quality improvement teams times and increase formal process to systematically investi- can share the same views of the informa- executive visibility gate, analyze and resolve these issues tion they need to directly impact Six • Demonstrate compliance to while streamlining the definition of mea- Sigma and Lean initiatives. CAPA provides standards sures to prevent future reoccurrences and visibility into critical product quality charac- reporting the results in a simple, intuitive teristics, failures/non-conformances, and • Leverage your PLM user experience. resolutions to these issues for smarter investment decisions across the global, extended In today’s competitive environment, com- • Make smarter decisions by enterprise. panies are challenged to reduce product reusing knowledge and operating costs while improving on Impact the cost of quality captured and documented product quality to help distinguish Built on your PLM foundation, Issue within Teamcenter them in the marketplace. Every effort Management and CAPA can interrogate the • Gain insight into must be made to improve efficien- full spectrum of control points including deliverables through full cies among teams which may design, production and process, docu- traceability and be distributed across the globe. ments, materials, facilities and equipment. relationships to any issue This broad information domain allows your www.siemens.com/teamcenter TEAMCENTER Issue Management and Corrective and Preventive Actions (CAPA) Benefits continued CAPA teams to find and validate root the associativity of the entire CAPA investi- • Reduce IT investment by causes faster without the delays of search- gation. This assures complete eliminating the need for ing other systems for critical data or the documentation throughout the entire pro- other systems for tracking additional risk that can be introduced cess and supports your ability to deliver issues through manual processes. investigations within consistent processes. • Improve closure results to Automated workflows streamline the effort Simple user experience mitigate the risk of rework of communicating and managing your The Teamcenter user experience supports a on repeat issues CAPA process across the extended enter- wide range of users and the CAPA solution prise. Correlating issues to deliverables and adds to this suite with an extremely simple Features capturing their root causes and resolutions web-based user interface dedicated to the • Intuitive, web-based user helps to mitigate the risk of rework and issue definition and resolution process. The experience which can be improve consistency of execution. This CAPA user interface has been tuned to be tailored to your specific closes the loop between issue capture and very efficient to meet the needs of quality needs final resolution for a positive impact on users participating in the issue identifica- • Powerful, easily your cost of quality. tion and resolution processes. customizable reporting Any result of a corrective or preventive pro- Issues and corrective actions and allows you to present cess must be able to demonstrate control preventable actions information important to through objective measurement of an The corrective and prevention process is you in your preferred implemented action. With Teamcenter managed by a CAPA business object. The format sophisticated trace links, all deliverables, CAPA object and process manages the reso- • Dashboard with drill down analysis, documentation and validation lution of the issue, independent of the capabilities helps you results are neatly retrievable for internal or issue itself. The advantages of different analyze quality data and external audits providing added value for objects include: identify trends. Powerful, engineering and manufacturing teams 1. Shielding the corrective measures from integrated search helps you working on new product programs. the issue, if that is desired by your easily find the information When CAPA activities result in engineering company. you need, and to create or manufacturing change requests, each associations to the issues as change is managed and documented needed through formal workflows which maintain TEAMCENTER Features continued 2. Resolving multiple issues/complaints by • Powerful, flexible reporting a single CAPA, reducing the need to replicate information or duplicate efforts. • You can view the PLM deliverables, the issues 3. Addressing a single issue with multiple related to the deliverables, resolutions, each managed by a separate and the resolution to the CAPA business object. issues in the same Teamcenter CAPA provides management environment for both issue and CAPA processes. You • You can use the provided may choose to use only one or both, workflows to manage the depending upon your business needs. issue resolution process, or define and execute your own issue resolution processes through the configurable workflows • Single view for all tasks and sign-offs • Capture the knowledge of how to resolve the issue within your PLM environment Contact Siemens PLM Software Americas +1 314 264 8499 Europe +44 (0) 1276 413200 Asia-Pacific +852 2230 3308 www.siemens.com/plm © 2014 Siemens Product Lifecycle Management Software Inc. Siemens and the Siemens logo are reg- istered trademarks of Siemens AG. D-Cubed, Femap, Fibersim, Geolus, GO PLM, I-deas, JT, NX, Parasolid, Solid Edge, Syncrofit, Teamcenter and Tecnomatix are trademarks or registered trademarks of Siemens Product Lifecycle Management Software Inc. or its subsidiaries in the United States and in other coun- tries. All other logos, trademarks, registered trade- marks or service marks belong to their respective holders. 32505-Y3 10/14 B.
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