Image courtesy of Chas Bell Neighbourhood Watch Association; an entirely voluntary organisation encouraging Your ENWA Street the Community to work together to fight crime and the fear of crime in close cooperation with the Police, the Community Safety Partnership and supported by Eastbourne Borough Council. Coordinator is: at No:

NAMED PCSO s FOR ALL NEIGHBOURHO ODS PCSO deployment across began to change on 4 November 2019 with the aim of increasing local issue understanding, early resolution, trust and community engagement. The new enhanced way of working will mean that every PCSO will be assigned a primary geographical area of responsibility based on established Council Wards. This strategy complements continuing plans to strengthen local policing and to improve ways the public can contact the police. PCSOs working in dedicated geographical areas wil l mean greater visible policing across every part of Sussex whilst continuing to form part of wider prevention teams and thereby ensuring finite police resources continue to be focused on the most critical issues. The PCSOs will continue to work with our p artners and voluntary organisations including Neighbourhood Watch, to solve specific local issues. and Crime Commissioner Katy Bourne has agreed to fund an additional 100 PCSOs, taking the total number of PCSOs in Sussex to 296 by end of March 2020. The shift is to local geographic ownership, intelligence gathering and local knowledge of communities and their issues and then tackling them. It is about building trust and confidence within communities . PCSO Dan Brian -Davis out and about WHAT WILL BE THE BENEFITS TO COMMUNITIES? YOUR PCSOs In Sussex our PCSOs are ‘embedded’ within our Local Policing Prevention Teams. Dan Brian -Davis  DEVONSHIRE Their focus is on visible policing to prevent c rime and disorder taking place and Tom Dallaway  MEADS where it does occur, ensuring a community based problem solving approach and Jo Furlong  UPPERTON engaging with our communities so we can help people feel safe and protect those Natasha Slow who are vulnerable. Julian Williams Mike Camille  OLD TOWN Tracy Honey  RATTON Jaki Walker Todd Cotterill  HAMPDEN Jake Greathead PARK Ania Raczynska Simon Crouch  LANGNEY David Kerr David May Clare Gell  ST ANTHONY’S Along with the traditional foot patrol in areas where the community needs our Jake Hopgood  SOVEREIGN support, our PCSOs are equipped to help solve neighbourhood issues, take Martin Hylands statements and work with police officers and our partners to problem solve in the community. To find your named PCSOs for the area This enhancement of local geographical ownership as part of the PCSO role where you live go to www.police.uk then will bring a greater understanding of local issues and the community, an type in your postcode. It’s that easy. CONTACT YOUR LOCAL PCSOs at increase in intelligence gathering , early resolution of ASB and local disputes [email protected] and improved trust and confidence in neighbourhood policing.

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THE BIG FAKE BT ENGINEER SCAM MORE THAN A BROKEN HEART !

It has been reported to ENWA Editorial that a criminal gang Each year , millions choose social networking or dating with members impersonating BT engineers , have recently apps to meet someone special but instead of finding contacted local company employees at home in an attempt romance, many fall prey to so called ‘romance fraud’ and to gain access to the employees’ computing devices. Whilst end up feeling ashamed, broken-hearted and even broke. impersonation is a recognised scam, the methods used by this Between January and June 2019, 935 UK victims lost £37.9m criminal gang are very convincing and very concerning. The with only £500,000 returned. These figures represent the tip of fake BT Engineer calls the home ‘phone number and states that the iceberg as ‘victim shame’ leaves 80% of UK cases going there is ‘an issue with the broadband connection’ and that unreported. Karen Baxter of City of London Police's Economic they are contacting the home owner ‘to fix the problem’ . The Crime Department says: "As cases of romance fraud increase criminal caller; apart from sounding credible, uses two sneaky each year, so too does the cost to victims, both emotionally ploys in an attempt to win trust and appear legitimate. and financially." Dating site users are now being urged not to APPEARING LEGITIMATE : PLOY 1 take everything at face value. Many victims have judged those When challenged to verify their identity as a BT engineer, the they met online based on their social media profile, their job, criminal recites a few technical details such as the router ID , in or simply trusting them too soon. Romance fraudsters trawl order to convince the home owner that they are from BT. social media profiles, piecing together wealth and lifestyle (In fact, anyone can find the router ID by a simple online information to target then socially engineer victims, continually search!) covering their tracks by masking IP addresses and using unregistered phone numbers. APPEARING LEGITIMATE : PLOY 2 The criminal also pretends to transfer the call to his or her ‘colleague’ in ‘another department’ in order to appear legitimate. They purposefully play a lot of background office noise down the ‘phone in an attempt to convince the home owner that they are calling from a busy Support Centre.

THE STING! AM I TALKING TO A ROMANCE FRAUDSTER ? There are two parts to this: Action Fraud suggest looking for these signs:  First the criminal instructs the home owner to go to a • Avoiding meeting you ? • Asking you to move your chat off the dating site ? broadband speed test website and gives instructions on • installing remote access software ; for example, TeamViewer. Appear to be in another country ? • Look too good to be true on their profile ?  Then the criminal asks for the home owner’s passwords. • Asking you too many questions ? They now have access to any devices with the same password. • Getting too serious, too soon ? • WHAT YOU CAN DO IF YOU RECEIVE THIS FAKE ENGINEER CALL Experiencing ‘a tragedy’ ? (which might need money) I THINK I AM TALKING TO A ROMANCE FRAUDSTER Ask the caller to quote a ‘reference number’ and say you • REVERSE IMAGE SEARCH their profile photo will call BT yourself. (BT give a reference number for all • Ask to talk on the phone (does the voice match the profile ?) enquiries and reported problems) The criminal will not • NEVER post personal details including your birthday have this number, prompting them to end their call. • NEVER send money; not even a small amount

I HAVE BEEN SCAMMED BT or BT Openreach DO NOT INVESTIGATE broadband

• REPORT it to the police, your bank and ActionFraud issues without the home owner firstly notifying BT TWO LITTLE BOOKS TO BEAT THE SCAMMERS ! BT engineers will NEVER REQUEST ACCESS to either the home router or the user’s laptop or computer ‘LITTLE BOOK OF BIG SCAMS’

The Metropolitan Police Service has https://www.bt.com/help/home/scams/ recently updated this guide to detecting and avoiding a multitude of scams!

‘LITTLE BOOK OF CYBER SCAMS’ This partner publication by the Falcon Team at the Metropol itan Police Service highlights just some of the dangers you might face online and how to defend yourself. ENWA Editorial has obtained copies of both publications available FREE to all ENWA Members. (If you receive this newsletter through your door then you are a member) REQUEST YOUR FREE COPIES from your Ward Coordinator or from Roy Peacock on 01323 647729

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THE NUMBERS YOU NEED TO PULL OUT AND KEEP

Action Fraud (report a cybercrime) 0300 123 2040 Mediation services: http://civilmediation.justice.gov.uk/ Adult Social Care & Health 0345 60 80 191 Modern Slavery Helpline 0800 012 1700 Al-Anon National Helpline (10am - 10pm) 0207 403 0888 National Debtline 0808 808 4000 www.al-anonuk.org.uk <- website National Domestic Violence Helpline 0808 2000 247 Alcoholics Anonymous 0800 917 7650 NSPCC Help Line 0808 800 5000 Anti-Terrorist Hotline (Confidential) 0800 789 321 National Gas Emergency Service 0800 111 999 Births, Deaths, Marriages, Civil 0345 60 80 198 Police: Emergency 999 British Red Cross 0344 871 1111 TEXTPHONE 18000 (Type Talk) Carers UK 0808 808 7777 Police: Non-Emergency 101 Child Protection (Social Services) 01323 747 373 [email protected] <- email Citizens Advice Bureau Advice line 0344 41 11 444 Runaway Helpline (call/text FREE 24hrs) 116 000 Coastguard Rescue Service 999 RSPCA (animal in distress/cruelty 24 hrs) 0300 123 4999

Combat Stress ( Help for Veterans) 0800 138 1619 Salvation Army Enquiries 0207 3674 800 Crimestoppers (anonymous) 0800 555 111 Samaritans (FREE call, on mobiles too) 116 123 www.crimestoppers-uk.org <- website Shelterline 0808 800 4444 CRUSE Bereavement Care 01323 642 942 South East Water 0333 000 0001

Disability Living Allowance 0345 605 6055 Report a leak (freephone) 0333 000 3330 Eastbourne Borough Council 01323 410 000 www.southeastwater.co.uk/contact-us/report-a-leak Eastbourne District General Hospital 01323 417 400 Southern Water 0330 303 1263

Eastbourne Police Station (Response in 72hrs) 01273 404 932 The Silver Line Help Line 0800 470 8090 E. Sussex Fire and Rescue 0303 999 1000 Trading Standards () 0345 60 80 197

E. Sussex Wildlife ( 24hr Rescue & Ambulance) 07815 078 234 Train Enquiries 0345 748 4950 Highways and Rights of Way 0345 60 80 193 UK Power Networks (power cut, danger) 105 Information for Families (ESCIS) 0345 60 80 192 Victim Support 0808 16 89 111

Know your PCs and PCSOs working under SERGEANT FIONA MUNRO and SERGEANT STELLA WELLS  PC Vicky Bishop  PC Ed Faulkner  PC Scott Franklin-Lester

PC Rachel Bourne Dan Brian-Davis Michael Camille Lisa Clarke PC Cathy Codling Todd Cotterill Simon Crouch

Tom Dallaway Joanne Furlong Clare Gell Jake Greathead Tracy Honey Jake Hopgood Martin Hylands

David Kerr David May Ania Raczynska Natasha Slow Jaki Walker Julian Williams PC Lee Willsher

Emergency 999 |Non-emergency 101 | www.sussex.police.uk/report-online | Typetalk 18000 | Text 65999 (expect delay) Twitter: @EastbournePol | Facebook: sussexpoliceforce | Email: [email protected] ASB PHONE LINE 0778537205 FRIDAYS & SATURDAYS 6PM – MIDNIGHT TAKE ACTION TO GET ACTION . . . PLEASE REPORT IT. . . ASB, DRUG CRIME, HATE CRIME, KNIFE CRIME, SUSPICIOUS ACTIVITY

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YOUR ENWA WARD COORDINATORS HAMPDEN PARK JIM MURRAY [email protected] | 07968 148159 LANGNEY ALEX FORBES [email protected] MEADS ROY PEACOCK [email protected] | 01323 647729 OLD TOWN NICK ANSELL [email protected] SOVEREIGN BARBARA LEGGETT [email protected] | 01323 647729 ST ANTHONYS REBECCA WHIPPY stanthonys @enwa.org.uk | 01323 404775 NEW UPPERTON JONATHAN BALLARD [email protected] | 07593 231592 • DEVONSHIRE • RATTON • [email protected] | 01323 647729

VACANCIES: We are currently seeking volunteers for the following positions: Please contact Roy Peacock VICE CHAIRPERSON • MINUTES SECRETARY 01323 647729 | [email protected] DEVONSHIRE WARD COORDINATOR • RATTON WARD COORDINATOR

Facebook: https://www.facebook.com/groups/Eastbourne.Neighbourhood.Watch All Enquiries: [email protected] | Roy Peacock on 01323 647729

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COMMUNITY MINDED KEEP LOOKING TALKING REPORTING WHERE ARE YOU GOING ? Having lived in Hampden Park for some 15 years now, I have to say it is a great area for community In our previous newsletter, Sussex Police reported on ‘Speedwatch ’ cooperation and looking after each other . As the ENWA the UK anti-speeding initiative. Ward Coordinator for Hampden Park I do get a lot of The topic prompted thoughts on people reporting problems to me, offering help, telling me z other dangerous driver behaviours. about strange vans and people wandering around. It is just In their own words . . . this sort of cooperation that makes it difficult for thieves and cold callers to operate and the harder we make it, the ‘You know, sometimes I feel that some cars less likely they are to come back. should have a single central rear light which when flashing means ‘Guess which way I’m turning?’ Others don’t seem to thi nk they need even that! The growing incidence of drivers of all types of road vehicles not using their direction indicator lights is: a) infuriating, b) plain dangerous and c) illegal Whatever happened to ‘mirror, signal, manoeuvre’? Not indicating your intention shows a complete lack of thought for other road users and pedestrians I think people perhaps find it easier to talk to a local alike. person rather than the police, especially the older Please think about what you’re doing, where generation who are always a bit more worried about you’re going and PLEASE let others around you repercussions of reporting, so if they can do this without know which way you’re turning. Thank you. ’ worrying we get more reports. John Douglas Ratton ENWA Member The more visible Neighbourhood Watch are in the area, the fewer criminals you have. It really is that DIAL 1572 TO BLOCK CALLS! simple. So the message is - Keep your eyes open, I and others have been receiving scam calls in abundance keep talking and keep reporting. The more reports an just recently from so-called ‘BT Technical Department’, area gets, the more police presence we get. ‘HMRC’ and just this week, ‘Amazon Accounts Department’. Thanks to all those that have helped. All the calls have either been 'number withheld’, ‘number Jim Murray unavailable’ or an invalid caller's number. For those with a BT service, by dialing 1572 after the call, it SILENT 999 CALLS. . . will ‘blacklist’ the number and any future calls from the PRESS 55 TO CONFIM EMERGENCY number will be blocked. If one dials© communi 1572 catescience.com by mistake for a You dial 999 to speak to the Police but it could genuine contact, the blocking feature can be undone*. endanger you or others if you speak or make a noise. I have mentioned this feature for BT customers but I believe that So what can you do? Since 2002, there has been a little there might be a similar feature for Sky, TalkTalk and others. (ENWA Meads Ward Coordinator) known UK emergency calling system ‘The Silent Solution’ Roy Peacock which allows you to summon help. If you call 999 and *Editor’s Note : cannot speak then you need to ‘Make Yourself Heard’ To unblock one of your contacts- by coughing, tapping the handset or once prompted by • Login to your ‘MyBT ’ account with your BT ID • the automated system – by pressing 55 . Go to the ‘BT Call Protect portal’. • Under ‘Your blacklisted numbers’ locate the phone Remember to PRESS 55 number to be removed. when prompted, to activate • Click ‘Edit’. help. • Then click ‘Remove from blacklist’ Remember the Police do ALWAYS BE . . . ‘IN THE KNOW’ ! NOT automatically respond Sign up to ‘In The Know’; a Surrey and Sussex Police to silent 999 calls. Initiative, to get crime updates, witness appeals, crime prevention advice and news for your postcode. #MakeYourselfHeard You can tailor your settings to suit your interests and concerns and control how often you are contacted. #SilentSolution https://www.intheknow.community / www.policeconduct.gov.uk

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ENWA NEWS OUR ACTING CHAIR, ROY PEACOCK WELCOMES THE NEW ENWA CHAIR EASTBOURNE NEIGHBOURHOOD WATCH AGM It gives me great pleasure and something of a SATURDAY 25 JANUARY 2020 10:30am to 12:30pm relief, to warmly welcome Ken Ross who has volunteered to become the Chair of our Complimentary morning teas and coffees from 10:00am Eastbourne Neighbourhood Watch Association. THE OLD PARSONAGE ROOM, OCKLYNGE ROAD, BN21 1PL He and I have met several times to discuss what the role could involve, the Memorandum of Understanding agreed between Sussex Police and Sussex NHW and our Local Interpretation Agreement with Sussex Police Eastbourne District . Ken has expressed views on the positive ways forward and our Committee members look forward to working with him on his journey of encouraging the neighbourhoods of Eastbourne to prevent ALL WELCOME ! COME ALONG AND HAVE YOUR SAY crime and the fear of crime in partnership with our local police and others in the Crime and Safety RSVP to [email protected] | 01323 6447729 Partnership and the Joint Action Group. Should you feel inclined to join Ken on his journey, please SUSSEX POLICE WILL ATTEND contact us on: '[email protected]' ,

ENWA FACEBOOK NEWS KEN ROSS: ‘Whilst I cannot say I was born in Our Eastbourne Neighbourhood Eastbourne, I can say that having worked and Watch Closed Facebook Group travelled extensively around the world, my wife goes from strength to strength Angela and I actually ‘chose’ Eastbourne as the place and continues to attract members. At we would most love to settle in and call home. the time of writing, we have 315 Having met Roy Peacock on several occasions and Facebook members. listened to him and some of his colleagues who form part We ask 3 questions of potential members: (1) your postcode? (2) do you receive our of the local Neighbourhood Watch, it took no time at all to Newsletter? and (3) if not, would you like to decide that this was a collective I would be proud to be deliver our Newsletter in your area? Several part of; a local organisation that not only has a strong Facebook Members have become ENWA community feel, but does untold good for the area. Coordinators for their local neighbourhood In the past, I have held several positions within and headed local volunteer-led area. Coordinators help spread the Newsletter organisations and have been fortunate enough to experience working with local messages aimed to keep people feeling safer politicians and police forces throughout Europe. and alert to scams . Dr Isaac Suleman MBE; former Ratton In light of this experience, my personal goal for ENWA would be to continue its Ward Coordinator adds: ‘The Facebook strong local presence and community feel. The only extra effort I would see is to page is active in giving relevant push forward and enhance the position of ENWA with the local police force, to

information, suggestions and tips. The raise its profile throughout the community even further and to carry on the hard more people who join the Group, the more work and community spirit which has been put in by so many hardworking people can communicate and benefit. I volunteers already here amongst their membership.’ occasionally put in comments myself.’ Ken Ross

www.facebook.com/groups/Eastbourne.Neighbourhood.Watch

Disclaimer: Eastbourne Neighbourhood Watch Association is unable to accept any liability for claims arising as a result of readers using services advertised in this Newsletter. Edition: ENWA72/201119/DFVK/GLHS

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