Image courtesy of Chas Bell Eastbourne Neighbourhood Watch Association; an entirely voluntary organisation encouraging Your ENWA Street the Community to work together to fight crime and the fear of crime in close cooperation with the Police, the Community Safety Partnership and supported by Eastbourne Borough Council. Coordinator is: at No: NAMED PCSO s FOR ALL NEIGHBOURHO ODS PCSO deployment across Sussex began to change on 4 November 2019 with the aim of increasing local issue understanding, early resolution, trust and community engagement. The new enhanced way of working will mean that every PCSO will be assigned a primary geographical area of responsibility based on established Council Wards. This strategy complements continuing plans to strengthen local policing and to improve ways the public can contact the police. PCSOs working in dedicated geographical areas wil l mean greater visible policing across every part of Sussex whilst continuing to form part of wider prevention teams and thereby ensuring finite police resources continue to be focused on the most critical issues. The PCSOs will continue to work with our p artners and voluntary organisations including Neighbourhood Watch, to solve specific local issues. Sussex Police and Crime Commissioner Katy Bourne has agreed to fund an additional 100 PCSOs, taking the total number of PCSOs in Sussex to 296 by end of March 2020. The shift is to local geographic ownership, intelligence gathering and local knowledge of communities and their issues and then tackling them. It is about building trust and confidence within communities . PCSO Dan Brian -Davis out and about WHAT WILL BE THE BENEFITS TO COMMUNITIES? YOUR PCSOs In Sussex our PCSOs are ‘embedded’ within our Local Policing Prevention Teams. Dan Brian -Davis DEVONSHIRE Their focus is on visible policing to prevent c rime and disorder taking place and Tom Dallaway MEADS where it does occur, ensuring a community based problem solving approach and Jo Furlong UPPERTON engaging with our communities so we can help people feel safe and protect those Natasha Slow who are vulnerable. Julian Williams Mike Camille OLD TOWN Tracy Honey RATTON Jaki Walker Todd Cotterill HAMPDEN Jake Greathead PARK Ania Raczynska Simon Crouch LANGNEY David Kerr David May Clare Gell ST ANTHONY’S Along with the traditional foot patrol in areas where the community needs our Jake Hopgood SOVEREIGN support, our PCSOs are equipped to help solve neighbourhood issues, take Martin Hylands statements and work with police officers and our partners to problem solve in the community. To find your named PCSOs for the area This enhancement of local geographical ownership as part of the PCSO role where you live go to www.police.uk then will bring a greater understanding of local issues and the community, an type in your postcode. It’s that easy. CONTACT YOUR LOCAL PCSOs at increase in intelligence gathering , early resolution of ASB and local disputes [email protected] and improved trust and confidence in neighbourhood policing. | www.enwa.org.uk | [email protected] | 01323 647729 Please support us by supporting our advertisers - tell them you saw their advert here! Advertise to 14,500 Eastbourne homes: [email protected] 1 THE BIG FAKE BT ENGINEER SCAM MORE THAN A BROKEN HEART ! It has been reported to ENWA Editorial that a criminal gang Each year , millions choose social networking or dating with members impersonating BT engineers , have recently apps to meet someone special but instead of finding contacted local company employees at home in an attempt romance, many fall prey to so called ‘romance fraud’ and to gain access to the employees’ computing devices. Whilst end up feeling ashamed, broken-hearted and even broke. impersonation is a recognised scam, the methods used by this Between January and June 2019, 935 UK victims lost £37.9m criminal gang are very convincing and very concerning. The with only £500,000 returned. These figures represent the tip of fake BT Engineer calls the home ‘phone number and states that the iceberg as ‘victim shame’ leaves 80% of UK cases going there is ‘an issue with the broadband connection’ and that unreported. Karen Baxter of City of London Police's Economic they are contacting the home owner ‘to fix the problem’ . The Crime Department says: "As cases of romance fraud increase criminal caller; apart from sounding credible, uses two sneaky each year, so too does the cost to victims, both emotionally ploys in an attempt to win trust and appear legitimate. and financially." Dating site users are now being urged not to APPEARING LEGITIMATE : PLOY 1 take everything at face value. Many victims have judged those When challenged to verify their identity as a BT engineer, the they met online based on their social media profile, their job, criminal recites a few technical details such as the router ID , in or simply trusting them too soon. Romance fraudsters trawl order to convince the home owner that they are from BT. social media profiles, piecing together wealth and lifestyle (In fact, anyone can find the router ID by a simple online information to target then socially engineer victims, continually search!) covering their tracks by masking IP addresses and using unregistered phone numbers. APPEARING LEGITIMATE : PLOY 2 The criminal also pretends to transfer the call to his or her ‘colleague’ in ‘another department’ in order to appear legitimate. They purposefully play a lot of background office noise down the ‘phone in an attempt to convince the home owner that they are calling from a busy Support Centre. THE STING! AM I TALKING TO A ROMANCE FRAUDSTER ? There are two parts to this: Action Fraud suggest looking for these signs: First the criminal instructs the home owner to go to a • Avoiding meeting you ? • Asking you to move your chat off the dating site ? broadband speed test website and gives instructions on • installing remote access software ; for example, TeamViewer. Appear to be in another country ? • Look too good to be true on their profile ? Then the criminal asks for the home owner’s passwords. • Asking you too many questions ? They now have access to any devices with the same password. • Getting too serious, too soon ? • WHAT YOU CAN DO IF YOU RECEIVE THIS FAKE ENGINEER CALL Experiencing ‘a tragedy’ ? (which might need money) I THINK I AM TALKING TO A ROMANCE FRAUDSTER Ask the caller to quote a ‘reference number’ and say you • REVERSE IMAGE SEARCH their profile photo will call BT yourself. (BT give a reference number for all • Ask to talk on the phone (does the voice match the profile ?) enquiries and reported problems) The criminal will not • NEVER post personal details including your birthday have this number, prompting them to end their call. • NEVER send money; not even a small amount I HAVE BEEN SCAMMED BT or BT Openreach DO NOT INVESTIGATE broadband • REPORT it to the police, your bank and ActionFraud issues without the home owner firstly notifying BT TWO LITTLE BOOKS TO BEAT THE SCAMMERS ! BT engineers will NEVER REQUEST ACCESS to either the home router or the user’s laptop or computer ‘LITTLE BOOK OF BIG SCAMS’ The Metropolitan Police Service has https://www.bt.com/help/home/scams/ recently updated this guide to detecting and avoiding a multitude of scams! ‘LITTLE BOOK OF CYBER SCAMS’ This partner publication by the Falcon Team at the Metropol itan Police Service highlights just some of the dangers you might face online and how to defend yourself. ENWA Editorial has obtained copies of both publications available FREE to all ENWA Members. (If you receive this newsletter through your door then you are a member) REQUEST YOUR FREE COPIES from your Ward Coordinator or from Roy Peacock on 01323 647729 2 THE NUMBERS YOU NEED TO PULL OUT AND KEEP Action Fraud (report a cybercrime) 0300 123 2040 Mediation services: http://civilmediation.justice.gov.uk/ Adult Social Care & Health 0345 60 80 191 Modern Slavery Helpline 0800 012 1700 Al-Anon National Helpline (10am - 10pm) 0207 403 0888 National Debtline 0808 808 4000 www.al-anonuk.org.uk <- website National Domestic Violence Helpline 0808 2000 247 Alcoholics Anonymous 0800 917 7650 NSPCC Help Line 0808 800 5000 Anti-Terrorist Hotline (Confidential) 0800 789 321 National Gas Emergency Service 0800 111 999 Births, Deaths, Marriages, Civil 0345 60 80 198 Police: Emergency 999 British Red Cross 0344 871 1111 TEXTPHONE 18000 (Type Talk) Carers UK 0808 808 7777 Police: Non-Emergency 101 Child Protection (Social Services) 01323 747 373 [email protected] <- email Citizens Advice Bureau Advice line 0344 41 11 444 Runaway Helpline (call/text FREE 24hrs) 116 000 Coastguard Rescue Service 999 RSPCA (animal in distress/cruelty 24 hrs) 0300 123 4999 Combat Stress ( Help for Veterans) 0800 138 1619 Salvation Army Enquiries 0207 3674 800 Crimestoppers (anonymous) 0800 555 111 Samaritans (FREE call, on mobiles too) 116 123 www.crimestoppers-uk.org <- website Shelterline 0808 800 4444 CRUSE Bereavement Care 01323 642 942 South East Water 0333 000 0001 Disability Living Allowance 0345 605 6055 Report a leak (freephone) 0333 000 3330 Eastbourne Borough Council 01323 410 000 www.southeastwater.co.uk/contact-us/report-a-leak Eastbourne District General Hospital 01323 417 400 Southern Water 0330 303 1263 Eastbourne Police Station (Response in 72hrs) 01273 404 932 The Silver Line Help Line 0800 470 8090 E. Sussex Fire and Rescue 0303 999 1000 Trading Standards (East Sussex) 0345 60 80 197 E. Sussex Wildlife ( 24hr Rescue & Ambulance) 07815 078 234 Train Enquiries