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Annual Report

2013 - 14

Delhi Urban Art Commission Habitat Centre,Core-6A Lodhi Road New - 110 003

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DELHI URBAN ART COMMISSION

Chairman

Shri Raj Rewal

Members

Smt. Sonali Bhagwati

Shri Satish Khanna

Shri Eric P. Mall

Shri D Diptivilasa, Addl. Secretary (UD), Ministry of Urban Development

Officers

Shri Vinod Kumar Secretary

Shri Rajeev Kumar Gaur Assistant Secretary (Tech.) (from 14.11.2013)

Shri Raghvendra Singh Administrative Officer (from 28.10.2013)

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The Delhi Urban Art Commission is an autonomous body

set up by an Act of Parliament in 1973 to advise the

Government of India in the matter of preserving, developing

and maintaining the aesthetic quality of urban and

environmental design within Delhi,

and to provide advice and guidance to any local body

in respect of any project of building operations or

engineering operations or any development proposal

which affects or is likely to affect the skyline or the

aesthetic quality of the surroundings or any public

amenity provided therein.

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Contents

Page Number

1. Perspective 36

2. City Level Projects 40

3. Aesthetics at City Level 45 4. Significant Concerns 48

5. Administration and Organization 52

 Annexure –I 55

 Annexure –II 66

 Acknowledgement 73

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Perspective

Delhi is governed by multiple authorities some of which belong to the Central Government and the rest to the State Government. Each authority functions under their respective mandates and have their own priorities. Under such circumstances for the cohesive and inclusive growth of any city it is important to have a vision for the City’s future development. This is more so for a city like Delhi with its rich heritage in the form of innumerable monuments dotting the cityscape, luscious green areas of the ; the ridge and the forest cover in different parts of the City which led to an initiative for tagging Delhi as a world heritage city.

Growth of Delhi as an Economic Centre

With the globalisation of the Indian economy, Delhi, a cosmopolitan city, over a period of time invited increased economic activity leading to the city becoming an international business hub. This coupled with Delhi being the venue of the Asian Games in the 1980s and the Commonwealth Games more recently resulted in the highest influx of population to the City in search of jobs posing a challenge to the city planners for catering to the basic civic amenities for the ever burgeoning population. With fast pace of construction activity and dwindling of areas available for construction there has been a challenge before the city planners for ensuring that the development in the City for meeting its present day requirements is not at the cost of its rich heritage.

Role of Delhi Urban Art Commission

It is in this context that the role of an organisation like the Delhi Urban Art Commission(DUAC) becomes important. The DUAC was set up under the Delhi Urban Art Commission Act, 1974 with the objective of preserving, developing and maintaining the urban and environmental design within Delhi. The Commission’s foremost concern has always been that development in the city and conservation of heritage should not be at the cost of each other.

City Level Initiatives

With this objective in view the Commission has been deliberating on the proposals being referred to it. The present Commission on assuming office held series of meetings with a cross-section of experts to decide the way forward. During the course of deliberations in such meetings it transpired that DUAC with its body of experts is in a position to conduct macro level studies on a three dimensional basis on city level issues which had not been done earlier by the authorities concerned. The idea was not to step on to the turf of other authorities but to demonstrate the direction for planning at city level. On the basis of the deliberations the Commission formulated a proposal and sent to the Government for approval of undertaking design concepts on seven important city level projects which included site specific design for wards, gardens, development along metro corridors etc. The proposal of the Commission was considered by the High Powered Project Approval Committee(PAC) headed by the Minister for Urban Development. The PAC approved the proposal of the Commission based on which administrative approval and expenditure sanction was issued by the Ministry of Urban Development.

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On receipt of Government approval the first task of the Commission was to create requisite infrastructure and engage consultants with the requisite background for conducting studies in house on the assignment in hand.

Phase-I of the studies undertaken have since been completed and reports thereof formally launched by the Secretary, (Ministry of Urban Development), on the 19.02.2014 during the course of a presentation before a gathering comprising of heads of various authorities in Delhi. The reports have been sent to the authorities concerned for implementing the recommendations made on the studies. The studies undertaken in Phase-II are also at an advance stage and are expected to be published shortly. Details on the City Level Projects have been covered in a separate section of this report.

Other Initiatives

Another important initiative by the present Commission towards improving the aesthetics of public buildings, minimise maintenance and conserve energy was to draw a set of guidelines on which the Commission made it mandatory for submission of an undertaking by the project proponent/architect before their proposal was considered by the Commission. The undertaking was to provide for certain common features which every project proponent needed to take care of from point of view of aesthetics, energy conservation and upkeep of public buildings. Once such an undertaking is received, the consideration time on the proposals became minimal. With this change in practice the Commission has been in a position to take decisions on proposals referred to it expeditiously and there have been hardly any arrears of pending proposals at any point of time.

Maintenance of Public Buildings

A related issue which affects the aesthetics of a building is its proper maintenance. Besides ensuring compliance with the guidelines mentioned above, the Commission during the year organized an interactive meeting with the different local bodies on the subject of maintenance of public buildings. It emerged during the course of discussions that many of these bodies could not take up maintenance work properly on account of inadequate funds. The matter was taken up with the Ministry of Urban Development for emphasising on the local authorities in Delhi for maintenance of public buildings under their jurisdiction.

Acknowledging Contribution of Professionals to Public Buildings

Another area where the Commission felt that needed to be given due attention is acknowledging the contribution of architect, engineer and owner of existing and proposed public buildings. The Commission felt that all existing public buildings need to be maintained properly with due respect and intent of the original architect who designed it. Accordingly, the Commission decided to take up with all concerned that in case any changes are desired on the external façade by the owner and the architect is alive it should be done with his consent and approval. In case the architect is not alive, the changes need to be done in a sensitive manner with respect to the original design.

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To acknowledge the contribution of professionals engaged in public buildings, it was also decided that a plaque indicating the name of the architect, engineer, builder etc at a suitable location in all existing and proposed projects should be installed. On the basis of its decision, the Commission has written to authorities of all important public buildings in Delhi for compliance on the above aspects.

Review of District Centres and other Iconic Buildings

The Commission expressed its dismay at the sad condition of the existing District Centres at Bhikaji Cama Place, Rajender Place and other iconic buildings in and around the Pragati Maidan. It expressed its concern on a proposal for a Convention Centre at Pragati Maidan spread over an area of one lakh sq. meters and a hall for 5000 persons together with corresponding parking facility keeping in view the fact that the site is next to an important landmark monument of the City viz. Purana Quila and the area already is prone to heavy traffic congestions. The Commission felt that modern iconic buildings constructed in the post Independence era needed to be conserved. It accordingly urged the INTACH to prepare a list of such buildings. After receipt of such a list it decided to draw up criteria for finalising the list of iconic buildings that needed to be conserved and suggested for similar action to the Heritage Conservation Committee to initiate steps for conservation of such buildings based on such common parameters.

Views on High-rise Construction

The Commission during the year had the opportunity to scrutinise a few residential redevelopment schemes which were based on FAR between 250 to 300. The schemes were mostly located in New Delhi area abutting the Lutyen's Bungalow Zone and Civil Lines Zone. On account of the location of these proposals, the Commission felt that utilisation of such higher FAR/density will have a significant impact on New Delhi’s character and environment. The schemes as proposed would have effect on the open spaces, the low lying horizon and would have significant impact on the emerging future urban design form and architectural character of New Delhi particularly at a juncture when efforts are on to include Delhi in the list of World Heritage sites. Such high levels of densification would further pressurise the already overburdened civic infrastructure of the City. Permitting higher FAR and density would have impact on the urban design form of emerging New Delhi and would encourage the other stake holders/private proponent to claim for higher norms. Thus, such proposals needed to be reviewed in the context of their location, holding capacity of the area in terms of population, services etc. and should be formulated on the basis of an integrated urban design exercise.

Establishment

During the year, the Commission through concerted efforts filled up the vacant posts of Administrative Officer, Assistant Secretary (Technical) and Lower Division Clerk on a regular basis. The website of the Commission was updated from time to time to reflect developments that took place during the year. Web based proposal tracking system was duly updated which facilitates the stake holders to track the progress of their proposals from the date of submission to the Commission till its final disposal. The logo of the Commission

[Annual Report 2013-14] 39 was reviewed as per the recommendations of the high level Parliamentary Committee on official language and duly redesigned to make it bilingual.

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City Level Projects

In terms of its mandate, the Commission may suo-motu promote and secure the development, re-development or-beautification of any areas in Delhi in respect of which no proposals in that behalf have been received from any local body. The city level projects mentioned earlier were taken up in the aforesaid context with the following objectives :-

1. Site Specific ‘Urban Design’ interventions for upgrading urban environment with three-dimensional visualization incorporating geospatial data. 2. Ecological restoration – Parks, Green Areas, Water Bodies 3. Conservation of Heritage & Enhancement of environment 4. Up-gradation of Social & Civic infrastructure 5. Redevelopment/revitalization of redundant areas 6. Up-gradation of Physical infrastructure 7. Solutions for vehicular parking 8. Creating a more pedestrian friendly environment and prioritization of non- motorized vehicles in street design 9. Solid waste disposal to achieve zero waste and recycle water at local level.

The intention was to demonstrate the direction for planning for urban agglomerations not only for the city of Delhi but which could also be adopted by the other cities in the Country.

The proposal of the Commission was considered by a high level Project Approval Committee (PAC) in March 2012 which approved the proposal. Government's approval and expenditure sanction was received vide sanction dated 22nd May 2012 for undertaking the following City Level Projects.

1. Site specific design for wards

After completion of the exercise for preparation of Master Plan-2021 by the DDA as next step Zonal plan have also been prepared and notified by the DDA. The next step would involve preparation of local area plans or ward plans in respect of each zone. The plans prepared hitherto be it the Master Plans or the Zonal Plans were on a two dimensional basis. The DUAC is a forum which has expertise for conducting three dimensional studies. The Commission had accordingly proposed to the Govt. for developing ward plans in consultation with the RWAs, concerned MLAs etc. which shall have site specific design for each ward on a three dimensional basis.

2. Rehabilitation of Unauthorized colonies/ Slums in Delhi

Due to absence of low cost housing large sections of the population reside in slums. The number of slums in the city is growing by the day. The unplanned growth of the slums makes life very difficult for the inhabitants. Some of problems faced are

- Lack of civic amenities like Water, electricity, drainage etc. - Lack of public toilets. - Lack of medical facilities.

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- Absence of garbage disposal system - Absence of proper roads. - Water logging in monsoon.

These slums cannot be washed away. There is an urgent need for improving quality of life for the inhabitants of these slums.

3. Vision for Delhi

Delhi is a dynamic city which has both heritage value and modern architectural and engineering structures. The City also has substantial unauthorised development. The influx of population in Delhi is very high. These are some of the factors which necessitated a review of vision for Delhi so that the future development is not at cost of its heritage and conservation of heritage is not a hurdle in growth of the City.

4. High Rise developments proposals along metro corridors

The development of metro in Delhi has had an unprecedented impact on the Cityscape. It is natural that property development along metro corridors intensifies in due course of time. To ensure that such development takes place in planned manner and not in a haphazard manner the DUAC proposed preparation of development plans for high rise development along existing metro corridors in Delhi.

5. Rejuvenation of Delhi Gardens

Delhi has large number of gardens, however, except few like Lodhi Garden the landscape elements and amenities at these gardens are less than expected. There is, therefore, a need to make these gardens live places for different cross section of the society. The possibility of providing garden restaurants, museums, amphitheatre, public amenities etc. could be envisaged. While provisions exist in MPD-2021 on providing such amenities each garden's requirements/needs to be reviewed on a case-to-case basis.

6. Preparation of design and prototype for high-tech public toilets

The Commission has observed the deplorable condition of public toilets in Delhi. It is estimated that there are above 25 lakh women in Delhi who go for their necessary functions before dawn every morning in the open fields. The Commission considers this an unfortunate state of affairs. It is estimated that about 5 lakh toilets need to be provided near basti's and slum areas and also along areas where there are large number of persons who require such facilities. However, to start with 200 public toilets could be put up in different areas. Our aim is self cleaning high-tech toilet which would resist vandalism and require minimum maintenance and which would be industrially prefabricated. The design would be through an open competition. The prototype based on the selected designs would be industrially fabricated under the supervision of DUAC.

7. Unified Building bye-laws for Delhi

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One of the primary assignments proposed by the reconstituted Commission was simplification of existing Building Bye-laws of Delhi with the intent to make them user- friendly, clear cut and work towards a single window system. In the next phase, it is proposed to develop a software which would enable a project proponent to know the approvals from different agencies that would be required for his project and the criteria that he would require to fulfil for obtaining approval for his project.

Phase I of City Level Projects

In the first phase, the Commission took up the following:- i Sites specific design for wards in Delhi

1) Kalkaji & East of Kailash – Area specific design 2) New (Ward No.212) 3) C.R. Park (Ward No.190) 4) Chirag Delhi and its precincts

The aspects covered as a part of these studies included the urban fabric, urban graphics, urban transport, waste disposal systems, parking requirements, social infrastructure present in the area, the norms stipulated in the Master Plan for the area. The teams doing the studies interacted with the MLAs, area Councillors, RWAs, Traders Association, local residents to understand the requirements for these areas and presenting comprehensive design solutions to identify issues on the site. ii Rehabilitation of Slum/Un-authorised Colonies

(a) Unauthorised Colonies 1) New Ashok Nagar (Ward No.212) 2) Aya Nagar (Ward No.175) 3) Mohammad Pur Village (Ward No.67)

(b) Slums 1) Mohammadpur slum 2) Sudhar Camp (Ward No.196)

A work plan was prepared and survey done to carry forward the studies in terms of urban fabric, open space structure, transportation, building typologies, services like drainage and water supply. Attempt has been made to address the aforesaid issues and suggest viable solutions in the recommendations of the studies. iii High rise development proposals along Metro corridors

The corridor that was taken up for the study is the stretch on NH-10 viz. Peera Garhi to Mundka. Due to high land values the people are forced to live on the fringes of the city and commute daily for a longer distance to earn their daily needs, which further leads to a haphazard development and uneven distribution of densities. There is a need to restructure the city through enhancement of public transport with proper structuring of roads and urban form along the Metro stations through an hierarchical development, which could

[Annual Report 2013-14] 43 reduce the use of private transport as a mode of commuting, and workplace and home could be approached through a walk able or a cycle-able distance which could help in controlling the sprawl of urban areas and further could help in preserving land as a commodity and other natural resources for the future generations. iv Rejuvenation of Gardens

(a) Greens primarily comprising of forests at , Panchsheel and Tughlaqabad, have been taken up to evaluate and improve their integration with the surrounding urban fabric. The proposal aims to establish a interconnected green belt system for the South Delhi region. Once established this approach could be applied to other such locations in the city.

(b) Landscape and Pedestrian connections at Netaji Subhash Place Metro Station, Pitampura, New Delhi : In the best examples worldwide, pedestrian movement is integrated with landscape and recreation and informal commercial spaces. Site has been taken up to demonstrate how this can be made possible by providing proper pedestrian spaces where there are transport interchanges and also a variety of land uses in the site. v High-Tech Public Toilets

The Commission on the basis of a design competition is in the process of preparation of prototypes for High-Tech Public Toilets through industrial groups selected for the purpose. The first prototype being developed has the following key features:-

. Aluminium Honey Comb panel structure with stainless steel veneers . Use of Bio Digesters developed by DRDO & RDSO for environment friendly waste disposal. . Solar panels with LED lighting . PLC (Program Logic Controller) aided working for better efficiency . Ample Light and cross ventilation . Resistant to tampering and vandalism . Tough and heavy duty water saving fixtures in stainless steel. . Advertisement panels for revenue generation . Design for easy cleaning and maintenance vi Unified Building Bye-laws for Delhi with the purpose of putting in place single window clearing system for building proposals

Objectives

1. To simplify the procedure for getting the sanction/permit for construction of building. 2. Definition/listing of the relevant documents. 3. Simplification of applicability aspects. To study relevance of the different existing bye-laws and suggesting necessary amendments.

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4. To put together a simple clear version of bye-laws in each category so that even a common man can also understand them. 5. Specifically removing compounding provisions. 6. The new simplified bye-laws to incorporate the basic principles of green building/GRIHA. 7. To provide for concept of designing green buildings/GRIHA and other similar latest technological advancements. 8. The concise and simplified bye-laws should be easy to interpret in order to promote the process of self sanction by the concerned architects. 9. The entire process of building bye-laws, their applicability to the concerned project should be done electronically. 10. Producing alternative document of existing unified Building Bye-laws, 1983 as well as separately landuse category wise. 11. The exercise to lead to the way to electronic processing for sanctions by the local Authorities.

On the basis of high level discussions on the Simplified Building Byelaws prepared by DUAC, the Government has constituted a Committee under the Chairmanship of Hon’ble Lt. Governor of Delhi for finalization of the report wherein all the local bodies/authorities have been involved.

The studies in Phase-I have been completed and reports sent to the Govt. for implementation.

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Aesthetics at City Level

Building Proposals

Aesthetic of a city touches its Citizens in several ways. Besides providing a pleasant habitat, it leads to healthy living conditions and foremost, promotes tourism. Accordingly the Commission felt the need to improve the public environment and enhance the quality of the urban experience. Buildings form a backdrop for urban activity and civic quality. Good architecture protects the respective interests of the private and public realms and thereby allows all users to enjoy the benefits of the available resources. On the basis of several discussions with it’s body of experts the Commission formulated a set of guidelines on which it obtains an undertaking from the project proponent/architect for compliance before the proposal is considered by the Commission.

The objective of these guidelines is to assist architects in meeting the minimum standards for the design of projects as identified by the DUAC qualitatively, ensuring that the nature of the architecture created is a value addition to the rich architectural heritage of Delhi. It is expected therefore that these guidelines are not applied in a universally standardized way but adapted to the specific conditions on a project-to-project basis. These guidelines are not intended to curb individual architectural expression but make it more accountable to the collective urban quality. These standards should be self explanatory and reflected in the design during presentation of the same at the DUAC. These guidelines are enumerated below:

 The permanent finishing material like stone, bricks, glass, ceramic tiles, concrete with silicon finish, metal panel, aggregate finish shall be provided in the external facade elevation of the building and cleaning arrangement will be planned and provided (this is required in case of a building of 4 storey or higher);  All coolers, air conditioners, pipes and ducts shall be hidden / concealed and not surface mounted / hung on the façade;  Overhead water tanks, mumties and services on the roof shall be integrated as part of architectural elements;  Proper signage shall be provided which shall be prominently displayed near entrance gate for easy access as an important feature of the complex;  Glass of quality to ensure that unwanted summer heat and glare does not disturb interiors only will be used and the building will be energy efficient and glass on west and south side will be high performance/have shading device;  Solid boundary wall shall not be more than 4 feet high from ground level and beyond 4 feet it shall be transparent with steel grills or any other transparent material; (not applicable for building where there is high security requirements as per approval of the competent authority).  Wherever applicable green spaces for community use shall be well maintained.  Plaque will be put up in the building premises at a prominent location indicating name of architect, engineer and builder;  In case of any changes proposed to the external façade consent of the original architect who designed the building will be obtained and incase the architect is not

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alive, the changes will be done in sensitive manner with respect to the original design;  Minimum 1% of project cost will be spent on works of art in the building complex. (this is required only for public buildings).

With the adoption of these guidelines the consideration time on proposals referred to the Commission has gone down and the Commission had hardly any arrears of pending proposals during the year.

Steps for Conservation of Greens

One of the primary concerns of the Commission was minimal interference with the existing green areas and heritage of the City. Accordingly, the Commission while considering proposals referred to it by the local bodies stressed for detailed survey plan of the area showing the existing conditions accurately with respect to contours, depression, levels, slopes, existing buildings, existing trees along with details regarding their species, height, spread condition, trees proposed to be retained and those proposed to be cut or transplanted and existing road network etc. With minor modifications in the layout without compromising on the functional aspects of the buildings the Commission over the years has been able to conserve significant number of trees which were intended to be cut in the original proposals.

The Commission has also been stressing for consolidated green spaces while considering individual proposals instead of fragmented greens.

Conceptual Consideration of Proposals

The provisions of the DUAC Act 1974 stipulates that every local body before according approval on proposals submitted to them shall refer the same to the Commission for consideration. The proposals are by and large referred at a stage when other concerned authorities have made their recommendations on these proposals and they have been modified accordingly. At this stage suggestion of any major alterations in the design etc. tantamount to obtaining approval from all concerned on the revised proposal which is a time consuming process. To avoid such eventualities the Commission encourages architects/project proponent particularly for major projects to refer such proposals to the Commission at conceptual stage itself directly by the project proponent/architect. This has the advantage for the project proponent/architect to have the inputs of the Commission at conceptual stage itself so that when the proposal is referred to the Commission through the concerned local body at a later stage no drastic changes would be suggested by the Commission. On the other hand having already looked at the proposal once, the consideration time by the Commission on such proposals is minimal. However, the time lags between conceptual consideration and referral of the proposal through the local body subsequently should not be unduly long as in such cases the ground realities might have changed which may have a bearing on the proposal necessitating its examination afresh.

Work of Art in Public Projects

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In the early 1970s the then Ministry of Works and Housing issued guidelines that in all public buildings at least two percent of the project cost should be earmarked for work of art. However, over the years there are hardly any buildings in Delhi with satisfactory level of work of art. While the Commission has made it mandatory for earmarking at least one percent of the project cost on work of art it has been observed that the quality of art work that was being brought before the Commission was below the mark. The Commission, therefore, took upon itself to formulate guidelines on the subject for the benefit of all concerned which, inter-alia, indicates the categories of art work acceptable to the Commission. It organised a workshop in the year 2009 on the subject where after indepth discussions comprehensive guidelines were evolved and circulated to all concerned.

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Significant Concerns

Rehabilitation Scheme for Kathputli Colony

The Commission had the occasion to consider a Rehabilitation Scheme for Kathputli Colony, which proposed removal of the existing slums housing for the artisans and craftsmen and constructing in their place multi-storeyed blocks 15-20 high in about seventeen percent of the land area leaving the rest for developing condominiums for accommodating the commercial component of the complex. The inhabitants were in the meantime to be accommodated in transit camps. The scheme attained importance as it was one of the first such scheme for rehabilitation of the slum dwellers. Many such schemes were expected in future based on similar principles.

The Commission after detailed deliberation with its body of experts found the scheme unacceptable from the point of view of urban design, architectural scale and design values. It felt that the slum dwellers were hitherto living in low rise habitats and were more attached to the ground. Consequently, before deciding on accommodating the slum dwellers in such high rise structures, there was a need to take into account the socio-economic aspects and the humane angle. Also, a system of keeping the complex intact in the long run needed to be derived as maintenance of such complexes in the long run was a big issue. The Commission felt that it would be better to have more number of towers with lower heights both for the EWS and commercial activities, which would result in a proportionate ground coverage.

Redevelopment Plan for Housing at Kidwai Nagar (East)

The Kidwai Nagar (East) Redevelopment Scheme for General Pool Residential Accommodation was the first scheme of its kind brought before the Commission. The scheme proposed 5000 flats in 76 typical tower blocks (with height upto 46mts.) spread over an area of 86 acres, with repetition of both form of the blocks and design of the flats. It was reported that there are approximately 3000 existing trees and probably most of them would have to be cut. The orientation of the flats in the blocks was defective as the flats were facing each other rather than open green spaces. The existing roads network, did not have capacity to hold this enhanced FAR.

The Commission spent considerable time on the scheme in view of the fact that similar schemes in respect of redevelopment plan for other such housing schemes in the New Delhi area were to be considered by it.

On the basis of its examination of the scheme, the Commission observed that the site of the project was abutting the Lutyens Banglow Zone (LBZ) and therefore attained significance by virtue of its location. The sudden transformation of the skyline from low lying structures barely above tree level in the LBZ to such imposing towers in the immediate vicinity would have an impact on the emerging urban form of the New Delhi area. Also, the original scheme envisaged cutting down of a large number of growing trees in the area, which was not acceptable to the Commission. The scheme as presented would have further burdened the civic infrastructure of the area. Considering these aspects the main recommendations of the Commission on the scheme were:-

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i) Repetitive nature of the blocks needed to be modified in such a manner that the wall kind of blocking emerging on south-west side along Aurobindo Marg and towards Ring Road could be broken bringing some variety in the form and an overall improvement in the urban design form of this area. ii) Atleast 50% of the existing trees must be retained/preserved in perimeter area of setbacks, leaving the monument area. In the open spaces falling over the basement, there should be adequate provision for plantation and other medium size trees. iii) In the detail plans of units it was found that kitchens have insufficient light/ventilation. In fact the house wives would never have view of open spaces. It was not acceptable and need to be improved. iv) The service balconies were to be provided with all units to accommodate the utilities. v) The design of blocks should incorporate concealed spaces for air-conditioner and coolers to ensure that they are not visible on facade. vi) So as to maintain the architectural character of the building as per design any kind of enclosing of balconies and other spaces subsequently should not be permitted.

Addition /Alteration to existing multi-storeyed Group Housing

On account of increase in FAR from 167 to 200 made in MPD-2021, a trend has been observed where group housing societies are proposing additional construction in existing habited buildings such as adding a balcony to the existing unit etc. Such proposals are being forwarded by local bodies to DUAC for approval. While scrutinizing such proposals, the DUAC has observed the problem of structural compatibility of new/additional structures in the light of earthquake susceptibility, encroachment of open green areas, hazard to the life of inhabitants, problem of pollution etc. To address these issues the Commission organized a Workshop on 07.03.2009 in which apart from concerned officials, eminent structural engineers and other experts participated. The objective was to draw the attention of the concerned authorities and professionals so that the problems encountered could be addressed by suitable modifications in the Building Bye–Laws and in professional practice.

On the basis of the recommendations emerging from the workshop the Commission has been of the view that :-

1. If horizontal expansion is considered, structural stability should be of paramount concern. It may, therefore, be necessary to add additional columns to frame the expansion. Existing structural design would need to be taken into account and submitted for review while making any horizontal expansion. The increase in FAR permitted should be viewed in an overall urban context. A Group Housing cannot grow in the same way as individual units. Thus, if FAR has to be increased it cannot practically be extended by adding a balcony or an extra room in multistory situations. Increase in the FAR could be utilized in a separate cluster or block taking into consideration all attendant issues like scope for expansion, additional requirement for services, parking, green spaces etc. 2. As regards individual proposals of group housing, as no norms exist for horizontal addition to multistoried Group Housing, Structural Feasibility Certificate together

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with all necessary supporting documents pertaining to method of construction, site safety etc. from a competent Structural Engineer could be made mandatory before consideration is accorded to such a proposal. Horizontal expansion to multistoried buildings should not be permitted if it entails stressing existing cantilever area. 3. The situation becomes all the more sensitive in place like Delhi which is situated in Seismic Zone IV. Thus, while considering a proposal in this regard, microzonation plan of Delhi needs to be taken into cognizance. Places like Dwarka and Trans Yamuna areas, where the soil is soft, besides the structural feasibility, geo-technical safety of these additions and alterations should be made mandatory. 4. Increase in FAR entails increase in the parking requirements also, which eats into existing greens and is an aspect that needs consideration. 5. Horizontal expansion would also reduce open spaces, play areas and parking spaces. Therefore, these must be considered as per bye-law’s requirement before any expansion proposal is made. The expansion proposals also need to be considered from the point of movement of fire tender. 6. In case some separate additional construction is allowed in these schemes, for safety of the inhabitants of these buildings a good management manual for the construction phase is required. 7. Vertical expansion of multistoried buildings would normally entail addition of dwelling units. Such a case is likely to impair adversely the services pertaining to the building complex. Thus, the concerned authorities need to satisfy themselves as to how the additional requirement of services would be met in case addition of dwelling units are involved on expansion in such buildings. 8. DDA should also consider the fact that the additional FAR - horizontal, vertical or additional building would change the building mass and urban form. 9. In conclusion, a particular aspect which deserves serious consideration is, whether in the light of the above, it is at all feasible to permit horizontal additions to multistory group housing apartments. Additional area where feasible may be planned in a separate block.

As such the Commission has been discouraging additional construction like adding balconies etc. to existing multistoried housing buildings.

Conservation of Iconic and Architectural Heritage of Delhi

The protected heritage buildings in Delhi fall under two categories, those that are more than 100 years old and fall under purview of the Archaeological Survey of India in terms of the Ancient Monuments and Architectural Sites and Remains Act, 1958. The other category comprises of notified heritage buildings less than 100 years old which were constructed during the pre-independence period prior to the year 1947 and have been notified in terms of the Delhi Building Bye-laws, 1983. However, the modern contemporary iconic buildings having heritage value which came up in the post-independence era still remain unprotected as they have not been provided heritage status so far. The Commission has been concerned about a proposal for demolition of some iconic buildings in Pragati Maidan and construction of a Convention Centre in their place. On May 7, 2013, the Commission passed a resolution for taking up an exercise for preservation of iconic buildings in Delhi of contemporary architecture having heritage value. It accordingly requested the

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INTACH/the Heritage Conservation Committee to take up an exercise to identify such buildings for ensuring their conservation and preservation. The INTACH who were requested for such a list sent a tentative list of 62 such buildings which could be notified as heritage buildings.

On the suggestion of the Commission the matter has also been considered by the Heritage Conservation Committee. On the basis of various discussions that have taken place it has emerged that

(i) Some authority/agency has to take up the rating system for the purpose. (ii) Design and landscape aspects would require to be given due consideration while framing any rating criteria.

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Administration and Organization

In terms of its mandate the Commission is required to meet at least twice a month. The Commission met 25 times during the year 2013-14. While proposals received complete in all respects were considered on first come first served basis, important projects were considered on priority.

The number of proposals received during the year is listed at Annexure-I. The break- up of these proposals as on 31.3.2014 is as follows:-

1. Proposals considered 231

2. Proposals approved (including completion cases) 224 3. Proposal on which Observations given 07 4. Proposals awaiting mandatory Model/Report etc. 16

Total 247

Finance

DUAC is a non-commercial, non-earning body which functions in public interest. The Commission does not have any revenue generation of its own. The entire financial requirement is non-plan in nature and is met by grant-in-aid from the Central Government.

For the year 2013-14 the Budget outlay (BE) of DUAC as approved by the Government was `300 lakhs and Revised Estimated (RE) was also `300 lakhs. The grant received from the Government was `263.03 lakhs. The total funds available including miscellaneous receipts, bank interests earned was `266.75 lakhs. Against this the expenditure during the year was `264.61 lakhs. The Commission had till the year 2011-12 been maintaining its Annual Accounts on accrual basis except for salary. As per advice of Audit, the Salary component is also being now maintained on accrual basis from the year 2012-13.

The Commission was also sanctioned `15.50 crores for undertaking City Level Projects by the Project Approval Committee (PAC) of which `5.00 crores was released during the year 2012-13. Of this a sum of `4.08 crores was utilised for the purpose sanctioned upto the year 2013-14.

Official Language Policy of the Govt.

An inspection by the high level Parliamentary Committee on Official Language on compliance of the provisions of the Official Language Act by the Commission in its day-to-day functioning was conducted in September 2011. Active steps have been taken for implementation of the recommendations of the Committee including adoption of a bilingual logo for the Commission and implementation report sent to the Ministry of Urban

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Development on all recommendations. With a view to increase the use of for official work quarterly Karyashalas (Workshops) were arranged during the year. Besides the officers/employees of the Commission attended Karyashalas arranged by other organisations.

Vigilance Activities

The Secretary of the Commission functions as its Chief Vigilance Officer. In its day-to- day functioning the Commission takes due care to observe the provisions of the vigilance manuals and other guidelines pertaining to purchases etc. brought out by the Central Vigilance Commission.

To bring about transparency in its functioning the Commission has been uploading the minutes of its meetings on the DUAC website. Further, to facilitate the stakeholders they can now view the status of their proposal on the DUAC website (www.duac.org) from the date of reference to final disposal. The stakeholders can also observe the status of their proposal vis-à-vis other proposals referred to the Commission.

During the year 2013-14 no case of corruption or any other vigilance matter was registered.

In terms of the guidelines prescribed by the Government, the Commission organized a Vigilance Awareness Week in the month of November 2013. The week started with the Pledge administered by the Chief Vigilance Officer to the other officers and staff of the Commission. Banners and posters on vigilance awareness were displayed, lectures organized on conduct rules and vigilance awareness in general.

Redressal of Public Grievances

The Commission has minimal direct dealing with the public. It receives very few grievances/complaints from the public. However, Commission has already appointed its Secretary as Nodal Officer for receiving the complaints from the public and acknowledge the same within 48 hours. These are promptly disposed off.

Citizen’s Charter

The Citizen’s Charter of DUAC is available on its website (www.duac.org). It contains information as required to be displayed in terms of the Right to Information Act.

In terms of guidelines of the Prime Minister’s Office to implement good governance model in Government organizations a self-assessment was carried out by the Commission. The proposal was accepted by the Ministry of Urban Development. The results of the self- assessment are contained at Annexure-II.

Right to Information

The Private Secretary to the Chairman has been designated as the Central Public Information Officer of the Commission. Secretary of the Commission also acts as the First Appellate Authority for the purpose of RTI Act. During the year 2013-14 the Commission

[Annual Report 2013-14] 54 received 39 RTI applications. Of these replies were sent in all cases in time. There were 05 numbers of first appeals which were also replied in time. There was no second appeal.

Staff Position

The Secretariat of the Commission has a total strength of 30 officials. Secretary is Head of the Department and is assisted by the Assistant Secretary (Tech.) and the Administrative Officer for day-to-day functioning. The Secretariat of the Commission has also been entrusted with the added responsibility of functioning as the Secretariat of the Heritage Conservation Committee which is headed by the Additional Secretary in the Ministry of Urban Development, Government of India and the Secretary DUAC is the Member-Secretary of the Committee. No new posts were created during the year. The vacant posts of Administrative Officer, Assistant Secretary (Technical) and a post of Lower Division Clerk were filled during the year.

Other Activities

The Results Framework Document (RFD) of DUAC for the year 2013-14 was finalised and uploaded through RFMS of the Cabinet Secretariat in terms of guidelines issued by the Government.

Anti-Terrorism Day was observed on 21.5.2013 and Sadbhavna Diwas on 20.08.2013.

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Annexure -I

PROPOSALS APPROVED

1. ADD./ALT. IN R/O PRIMARY SCHOOL AT NIZAMUDDIN 2. ADDITIONS/ALTERATIONS IN R/O RESIDENTIAL BUILDING AT 20-A PRITHVI RAJ ROAD 3. PLANS IN R/O RESIDENTIAL BUILDING AT 68, GOLF LINK 4. BUILDING PLANS IN R/O ESIC DISPENSARY AT 5. LAYOUT AND BUILDING PLANS IN R/O GOVT SENIOR SECONDARY SCHOOL AT SECTOR-13, DWARKA 6. BUILDING PLANS FOR DEMOLITION AND RECONSTRUCTION IN R/O PLOT NO-3 TOLSTOY LANE 7. BUILDING PLANS FOR DEMOLITION AND RECONSTRUCTION IN R/O PLOT NO-2 TOLSTOY LANE. 8. REVISED BUILDING PLANS IN R/O NATIONAL TRUST FOR HANDICAPPED AT PLOT NO.A-2, SHAHEED JEET SINGH MARG 9. PLANS IN R/O ADD./ALTERATIONS FOR RESIDENTIAL BUILDING AT PLOT NO 6 PANCHSHEEL MARG 10. LAYOUT PLAN IN R/O GOVT. SENIOR SECONDARY SCHOOL AT MAHIPALPUR 11. BUILDING PLANS IN R/O MUNICIPAL NO 4269-A/11 3 ANSARI ROAD DARYA GANJ 12. PROPOSED BUILDING PLAN IN R/OC.N.G. FILLING STATION AT SAWDA GHEVRA 13. BUILDING PLAN IN R/O MUNICIPAL NO 4316 3 ANSARI ROAD SHANTI BHAWAN DARYA GANG 14. BUILDING PLANS IN R/O PROPERTY NO-1038/X AT PHATAK MUFTIWALAN DARYA GAN 15. BUILDING PLANS IN R/O COMMERCIAL BUILDING ON PLOT NO 86 KHASRA NO 175/110 DARYA GANJ 16. LAYOUT AND BUILDING PLANS IN R/O DELHI APPARTMENT CGHS LTD ON PLOT NO 15-C SECTOR-22 DWARKA 17. BUILDING PLANS IN R/O ITBP SENIOR SECONDARY SCHOOL SECTOR 16-B DWARKA 18. BUILDING PLANS IN R/O S- BLOCK AT ZAKIR HUSSAIN MARG. 19. REVISED LAYOUT & BUILDING PLANS IN R/O DATA RAM CGHS SECTOR-18, BLOCK-G ROHINI 20. BUILDING PLANS IN R/O ADDITIONS / ALTERATIONS FOR SIR GANGA RAM HOSPITAL PHASE-1 RAJINDER NAGAR. 21. BUILDING PLANS IN R/O PROPERTY - KNOWN AS KNOWLEDGE BASED INDUSTRIAL PARK (KBI) PROJECT BAPROLA VILLAGE 22. BUILDING PLANS IN R/O GOVT SENIOR SECONDARY SCHOOL AT SECTOR-23 ROHINI 23. BUILDING PLANS IN R/O MUSEUM IN SCHEDULE B AT PRESIDENT ESTATE 24. LAYOUT PLAN IN R/O POLICE RESIDENTIAL COMPLEX AT DHEERPUR 25. BUILDING PLANS IN R/O ARTS AND SOCIAL BUILDING NORTH CAMPUS, 26. BUILDING PLANS IN R/O ADD./ALT. IN THE EXISTING HOLY FAMILY HOSPITAL AT

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OKHALA ROAD 27. LAYOUT PLAN OF UNIVERSITY OF DELHI AT VILLAGE KAIR NEAR NAJAFAGARH 28. LAYOUT AND BUILDING PLANS IN R/O HOTEL AT PLOT NO-C COMMUNITY CENTRE ANAND VIHAR VIKAS MARG 29. ADDITION AND ALTERATION OF PLANS IN R/O KOREAN EMBASSY AT VISA BLOCK EXTENSION, 8 AND 9 CHANDRAGUPTA MARG. 30. ADD./ALT. IN R/O RESIDENTIAL BUILDING AT PLOT NO.-14,BAZAR LANE, BENGALI MARKET, 31. ADDITIONS/ ALTERATIONS IN R/O EXISTING HOSTEL BLOCK FOR WORKING WOMEN AT I.N.A. 32. BUILDING PLANS IN R/O CGHS DISPENSARY AT PRASAD NAGAR. 33. BUILDING PLANS IN R/O PRIVATE AND V.I.P. PAID WARDS AT AIIMS 34. PLANS IN R/O THE ROYAL DANISH EMBASSY AT 33-B CHANAKYA PURI 35. BUILDING PLANS IN R/O LOCK UP BUILDING, DISTRICT COURT COMPLEX AT 36. ADD/ALT OF PLANS IN R/O THE COMPREHENSIVE CONSERVATION MANAGEMENT PLAN OF PRESIDENT ESTATE PHASE -I 37. PLANS IN R/O ADD. / ALTERATIONS FOR RESIDENCE AT 38,GOLF LINK. 38. ADDITIONS/ALTERATIONS OF PLANS IN R/O EMBASSY OF ETHIOPIA AT 7/50 G SATYA MARG CHANAKYA PURI 39. COMPLETION PLANS IN R/O STILT PARKING AT REDEVELOPMENT OF NETAJI NAGAR (PART) AND (EAST) 39. BUILDING PLANS IN R/O ENGINEERING LAB BLOCK-C(INDEX NO-99C) MINI ACADEMIC COMPLEX AT IIT DELHI 40. BUILDING PLANS IN R/O ENGINEERING LAB BLOCK B (INDEX NO 99-B) MINI ACADEMIC COMPLEX AT IIT DELHI 41. LAYOUT AND BUILDING PLANS IN R/O MULTI-LEVEL PARKING AT ROHINI WEST AGGARWAL MERTO PARK 42. REVISED LAYOUT AND BUILDING PLANS IN R/O SHAKTI CGHS AT PLOT NO-18 SECTOR-5 DWARKA 43. PLANS IN R/O CONSTRUCTION OF GARAGE AND STORE IN SCHEDULE A AT PRESIDENT ESTATE 44. BUILDING PLANS IN R/O CGHS DISPENSARY AT 45. BUILDING PLANS IN R/O HOTEL BUILDING AT PLOT NO. A-3a, DISTRICT CENTRE , PHASE-II 46. BUILDING PLANS IN R/O SWIMMING POOL IN GROUP HOUSING AT E BLOCK -II 47. PLANS IN R/O STUDIO APARTMENTS IN BLOCK-I SCHEDULE A, PRESIDENT ESTATE 48. BUILDING PLANS IN R/O ADDITIONS/ALTERATIONS FOR BHARTI COLLEGE AT C-4 49. LAYOUT & BUILDING PLANS IN R/O D.C. OFFICE AT , RAJA GARDEN 50. BUILDING PLANS IN R/O HOSPITAL FOR SANT PARMANAND CHARITABLE TRUST AT PLOT NO 1,2 &3 PARK AREA IN JAMUNA BAZAR 51. BUILDING PLANS IN R/O ASRANI INN AND RESORTS PVT LTD. PLOT NO-1 DISTRICT CENTRE WAZIRPUR (NETAJI SUBHASH PLACE)

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52. BUILDING PLANS IN R/O ASRANI INNS AND RESORTS PVT LTD. PLOT NO-2 DISTRICT CENTRE WAZIRPUR (NETAJI SUBHASH PLACE) 53. LAYOUT & BUILDING PLANS IN R/O SENIOR SECONDARY SCHOOL FOR SHIKSHA BHARTI EDUCATIONAL SOCIETY SECTOR-8 DWARKA 54. REVISED PLANS IN R/O UNDERGROUND CONNECTIVITY BETWEEN EXISTING SUPREME COURT AND PROPOSED ADDITIONAL OFFICE COMPLEX AT MATHURA ROAD 55. REVISED LAYOUT PLAN OF SWAMI SHARADHANAND COLLEGE, ALIPUR 56. BUILDING PLANS IN R/O INDUSTRIAL BUILDING AT PLOT NO-37 MOHAN COOP INDUSTRIAL AREA 57. ADD./ALT. OF PLANS IN R/O NEW HOSTEL & SCIENCE BLOCK AT , BAPU DHAM. 58. BUILDING PLANS IN R/O 30 N0S. TYPE-IV QRTS. AT SECTOR- IV, DIZ AREA 59. BUILDING PLANS IN R/O ADD./ALT. IN EXISTING PRIMARY SCHOOL BELONGING TO NEW STAR EDUCATION SOCIETY AT PS-1, H-4/5 PITAMPURA 60. LAYOUT PLAN IN R/O RESIDENTIAL QTS AT KALYANWAS 61. REVISED LAYOUT PLAN FOR ADDITIONAL FLATS IN SARASWATI CGHS AT PLOT NO. 97 I. P. EXTENSION PATPARGAN 62. BUILDING PLANS IN RESPECT OF LOCAL SHOPPING COMPLEX AT PLOT NO.1, LSC AT KARKARDOOMA INSTITUTIONAL AREA 63. INTEGRATED DEVELOPMENT OF SAMADHIS COMPLEX INCLUDING RASHTRIYA SAMADHI AT SAMADHI COMPLEX, RING ROAD 64. PLANS IN R/O EXPANSION OF GURU GOBIND SINGH GOVT. HOSPITAL AT RAGHUBIR NAGAR 65. BUILDING PLANS IN R/O GOVT. SENIOR SECONDARY SCHOOL AT SITE NO. 3, KALKAJI 66. BUILDING PLANS FOR ADD./ALTERATION IN THE EXISTING HIGHER SECONDARY SCHOOL AT PRASAD NAGAR 67. REVISED LAYOUT PLAN OF DISTRICT COURT COMPLEX AND JUDICIAL STAFF QTS AT SAKET 68. REVISED BUILDING PLANS IN R/O GROUP HOUSING AT W-BLOCK G.K. PART-II 69. LAYOUT PLAN FOR DEVELOPMENT OF POLICE RESIDENTIAL INTEGRATED COMPLEX AT DHEERPUR. 70. BUILDING PLANS IN R/O POLICE STATION AND STAFF QUARTERS AT FACILITY CENTRE NO. 50, SHALIMAR BAGH. 71. BUILDING PLANS IN R/O POLICE STATION AND STAFF QUARTERS AT VIJAY VIHAR IN SECTOR-21-23, PSP ROHINI. 72. BUILDING PLANS IN R/O POLICE STATION AND STAFF QUARTERS AT VIJAY VIHAR IN SECTOR-21-23, PSP ROHINI. 73. BUILDING PLANS IN R/O POLICE STATION & STAFF QUARTERS AT SECTOR-17, DWARKA. 74. PLANS IN R/O ADD./ALT. FOR SENIOR SECONDARY SCHOOL FOR BIRLA ACADEMY AT PUSHP VIHAR 75. LAYOUT & BUILDING PLANS IN R/O GOVT SENIOR SECONDARY SCHOOL SECTOR 22 DWARKA 76. BUILDING PLANS IN R/O 200 BEDDED HOSPITAL AT COMMUNITY CENTRE, DAKSHINPURI NEAR VIRAT CINEMA.

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77. BUILDING PLANS IN R/O COMMERCIAL BUILDING AT PLOT NO 76-A PROPERTY NO 4913/XI BLOCK P SHYAM LAL ROAD DARYA GANJ 78. BUILDING PLANS IN R/O COMMERCIAL BUILDING AT PLOT NO 76-B PROPERTY NO 4913/XI BLOCK P SHYAM LAL ROAD DARYA GANJ 79. BUILDING PLANS IN R/O ST GEORGE SENIOR SECONDARY SCHOOL ALAKNANDA 80. BUILDING PLANS IN R/O HOSPITAL FOR SHANTI MEMORIAL SOCIETY AT LADO SARAI 81. PROPOSED LIG & EWS HOUSING ON PREFAB TECHNOLOGY FOR DDA AT POC II, SECTOR-G3/G4, NARELA 82. PROPOSED LIG & EWS HOUSING ON PREFAB TECHNOLOGY FOR DDA AT SITE 6B, SECTOR 35, ROHINI 83. REVISED BUILDING PLANS IN RESPECT OF COMMERCIAL-CUM-OFFICE BUILDING AT PLOT NO. I-4 BLOCK-B-1 MOHAN COOPERATIVE INDUSTRIAL ESTATE MATHURA ROAD 84. PROPOSED LIG & EWS HOUSINIG ON PREFAB TECHNOLOGY FOR DDA AT SITE 4B, SECTOR 34, ROHINI 85. PROPOSED LIG & EWS HOUSING ON PREFAB TECHNOLOGY FOR DDA AT POC V, SECTOR-G3/G4, NARELA. 86. PROPOSED LIG & EWS HOUSING ON PREFAB TECHNOLOGY FOR DDA AT POC VI, SECTOR- G2/G6, NARELA 87. PROPOSED LIG & EWS HOUSING ON PREFAB TECHNOLOGY FOR DDA AT POC V, SECTOR G2/G6, NARELA. 88 PROPOSED LIG & EWS HOUSING ON PREFEB TECHNOLOGY FOR DDA AT POC IV, SECTOR-G2/G6, NARELA 89. PROPOSED LIG & EWS HOUSING ON PREFAB TECHNOLOGY FOR DDA AT POC III, SECTOR-G2/G6, NARELA 90. PROPOSED LIG & EWS HOUSING ON PREFAB TECHNOLOGY FOR DDA AT POC I, SECTOR-G2/G6, NARELA 91. PROPOSED LIG & EWS HOUSING ON PREFAB TECHNOLOGY FOR DDA AT POC V, SECTOR-G7/G8, NARELA 92. PROPOSED LIG & EWS HOUSING ON PREFAB TECHNOLOGY FOR DDA AT POC IV, SECTOR-G7/G8, NARELA 93. PROPOSED PREFAB LIG & EWS HOUSING ON PREFAB TECHNOLOGY OF DDA AT POCKET -I SECTOR -G3G4 NARELA 94. BUILDING PLANS IN R/O EXPANSION OF HYATT REGENCY HOTEL AT BHIKAJI KAMA PLACE 95. BUILDING PLANS IN R/O BOTANY DEPARTMENT AT UNIVERSITY OF DELHI NORTH CAMPUS 96. BUILDING PLANS IN R/O ADDITIONS ALTERATIONS IN THE EXISTING COLLEGE BUILDING OF AT DELHI UNIVERSITY NORTH CAMPUS 97. BUILDING PLANS IN R/O ADDITIONS / ALTERATIONS OF PRIMARY SCHOOL FOR RAIBAHADUR RAGHUBIR SINGH EDUCATIONAL SOCIETY AT J BLOCK . 98. ADDITIONS/ALTERATIONS OF PLANS IN R/O RAGHUBIR SINGH JUNIOR MODERN SCHOOL AT HUMAYUN ROAD 99. LAYOUT PLAN OF SOUTH ASIAN UNIVERSITY AT MAIDAN GARHI 100. LAYOUT PLAN IN R/O GURU GOVIND SINGH UNIVERSITY AT

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SURAJ MAL VIHAR,SHAHDARA 101. PLANS IN R/O INDIRA PARYAVARAN BHAWAN (OFFICE BUILDING)FOR MINISTRY OF ENVIRONMENT & FORESTS AT ALIGANJ, JOR BAGH. 102. BUILDING PLANS IN R/O ADDITIONS / ALTERATIONS OF MISSION HOUSE AND MOSQUE AT PLOT NO 53, TUGHLAKABAD INSTITUTIONAL AREA. 103. REVISED PLAN IN R/O MULTIPLEX CUM COMMERCIAL DEVLOPMENT YASHWANT PLACE COMMUNITY CENTRE AT VINAY MARG,CHANAKY PURI 104. PLANS IN R/O ADDITIONS/ALTERATIONS FOR FORTIES HOSPITAL AT A- BLOCK SHALIMAR BAGH 105. PLANS FOR ADDITIONS/ALTERATIONS IN R/O BAL BHAWAN PUBLIC SCHOOL AT PLOT NO-1, SECTOR-12 DWARKA 106. PLANS IN R/O EMARGENCY BLOCK + SUPER SPECIALITY BLOCK CUM NEW WARD AT HOSPITAL 107. BUILDING PLANS IN R/O MPL NO 4715-4716 & 4697/5 PLOT NO-21-A REWATI BHAWAN ANSARI ROAD 108. MASTER PLAN IN R/O AIIMS AT ANSARI NAGAR 109. BUILDING PLANS IN R/O RESIDENTIAL BUILDING AT PLOT NO. 4696 WARD NO. XI 21-A, ANSARI NAGAR, DARYAGANJ 110. PLANS IN R/O HOSTEL BLOCK 123 AND DINNING BLOCK AT AIIMS ANSARI NAGAR 111. ADDITIONS/ALTERATIONS IN R/O HOTEL THE OBEROI AT ZAKIR HUSSAIN MARG. 112. LAYOUT PLAN IN R/O DYAL SINGH COLLEGE AT LODHI ROAD. 113. BUILDING PLANS IN R/O COMMERCIAL CUM RESIDENTIAL BUILDING AT PLOT NO.-4 (MUNICIPAL NO. 1/2-4736),WARD NO.-XI,23 DARYAGANJ 114. PLANS IN R/O I.O.C.L. PETROL PUMP AT BRIGEDIAR HOSHIAR SINGH MARG, LAXMIBAI NAGAR 115. LAYOUT & BUILDING PLANS IN R/O INDRAPRASTHA CANCER SOCIETY & RESEARCH CENTRE AT PSP AREA,SECTOR-5,ROHINI 116. BUILDING PLANS IN R/O 100 BEDDED HOSPITAL AT KL-BLOCK, SARITA VIHAR. 117. PLANS IN R/O MOTHER & CHILD BLOCK AT MASJID MOTH, AIIMS. 118. BUILDING PLANS IN R/O COMMERCIAL CUM RESIDENTIAL BUILDING AT PLOT NO.-3 (MUNICIPAL NO. 1/2-4736),WARD NO.-XI,23 DARYAGANJ 119. BUILDING PLANS IN R/O COMMERCIAL CUM RESIDENTIAL BUILDING AT PLOT NO.-2 (MUNICIPAL NO. 1/2-4736),WARD NO.-XI,23 DARYAGANJ 120. BUILDING PLANS IN R/O COMMERCIAL CUM RESIDENTIAL BUILDING AT PLOT NO.-1 (MUNICIPAL NO 1/2 4736),WARD NO.-XI,23 DARYAGANJ 121. REVISED BUILDING PLANS IN R/O SENIOR SECONDARY SCHOOL BUILDING AT SECTOR-13,DWARKA 122. REVISED LAYOUT PLAN IN R/O 200 BEDDED HOSPITAL AT MADIPUR 123. PLANS FOR ADD./ALT.IN R/O EXPANSION OF TRAUMA CENTRE AT AIIMS, RAJNAGAR. 124. REVISED LAYOUT PLAN OF DCM GROUP HOUSING RESIDENTIAL COMPLEX AT KISHAN GANJ 125. REVISED BUILDING PLAN IN R/O CONSTRUCTION OF 200 BEDDED HOSPITAL AT J.J. COLONY MADIPUR 126. DEMOLITION AND RECONSTRUCTION OF PLANS IN R/O PLOT NO-08 GOLF LINKS 127. PLANS IN R/O O.P.D. BLOCK AT MASJID MOTH AIIMS 128. PLANS IN R/O ESS BLOCK AT DR. RAM MANOHAR LAL HOSPITAL

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129. INSTALLATION OF MONUMENTAL FLAG POST AT CENTRAL PARK, RAJIV CHOWK BY FLAG FOUNDATION OF INDIA 130. REVISED LAYOUT PLAN OF SHAYAMA PARSAD MUKHERJEE COLLEGE (FOR WOMEN) AT 131. LAYOUT PLAN IN R/O STAFF HOUSING AT SECTOR-VII PUSHP VIHAR,MB ROAD 132. REVISED BUILDING PLANS IN R/O ADDITIONS/ALTERATIONS IN COMMUNITY CENTRE 113-A, DARYAGANJ 133. PLANS IN R/O IN-SITU REHABILITATION PROJECT OF MULTISTORIED HOUSING AT A-14, KALKAJI EXTN 134. BUILDING PLANS IN R/O RESIDENTIAL BUILDING AT PLOT NO. 7/13 C (MUNICIPAL NO. 4468), ANSARI ROAD, DARYA GANJ. 135. PLANS IN R/O ADD./ALT FOR SR. SECONDARY SCHOOL FOR BALWANTARY METHA VIDYA BHAWAN BLOCK E G & H MASJID MOTH 136. PLANS IN R/O RESIDENTIAL BUILDING AT 46 TODAR MAL ROAD 137. COMPLETION PLANS IN R/O TRIBAL YOUTH HOSTEL AT DWARKA. 138. LAYOUT & BUILDING PLANS IN R/O SANT NIRANKARI MANDAL AT DHEERPUR 139. PLANS IN R/O SURGICAL BLOCK AT MASJID MOTH AT AIIMS 140. PLANS IN R/O CANTEEN BLOCK AT AIIMS ANSARI NAGAR 141. PLANS IN R/O DEMOLITION / RECONSTRUCTION OF RESIDENTIAL BUILDING AT PLOT NO. 106, GOLF LINKS 142. PLANS IN R/O IN SITU REHABILITATION PROJECT OF MULTISTOREYED HOUSING AT A-14 KALKAJI EXTN 143. BUILDING PLANS IN R/O PRIMARY SCHOOL FOR BIRLA ACADAMY OF ART & CULTURE PUSHP VIHAR 144. BUILDING PLANS IN R/O COMMERCIAL BUILDING AT PLOT NO. 2939 AT HAMILTON ROAD, ZORAWAR SINGH MARG, MORI GATE 145. BUILDING PLANS IN R/O HOUSE AT PLOT NO. 3906-07-08, HAMILTON ROAD, ZORAWAR SINGH MARG, MORI GATE 146. LAYOUT PLAN FOR DELHI TECHNOLOGICAL UNIVERSITY SHAHBAD DAULATPUR BAWANA ROAD 147. BUILDING PLANS IN R/O I.T.I. BUILDING AT MANGOLPURI 148. PLANS IN R/O REDEVELOPMENT OF KIDWAI NAGAR (EAST) FOR GPRA 149. PROPOSED DEMOLITION & RECONSTRUCTION IN R/O RESIDENCE AT PLOT NO.- 28, PRITHVIRAJ ROAD. 150. ADDITIONS/ALTERATIONS IN R/O SANSKRITI SCHOOL AT PLOT NO.34, 35&36,CHANAKYAPURI 151. ADDITION/ALTERATION OF PLANS IN R/O ROYAL NORWEGAIN EMBASSY AT PLOT NO-1 BLOCK NO 50-C CHANAKYA PURI 152. BUILDING PLANS IN R/O ADDITIONS/ALTERATIONS IN THE EXISTING BUILDING INTERNET DATA CENTRE AT VSNL COMPLEX, GREATER KAILASH-I 153. LAYOUT PLAN IN R/O HOSPITAL FOR SHANTI MEMORIAL SOCIETY AT LADO SARAI 154. REVISED PLASN IN R/O SAUDI ARABIA EMBASSY AT EP-30, CHANKYAPURI. 155. REVISED PLANS FOR ADDITIONS & ALTERATIONS IN R/O OFFICE BUILDING OF ASI AT 24 TILAK MARG 156. BUILDING PLANS IN R/O GOVT SR. SECONDARY SCHOOL AT HASTAAL VILLAGE DELHI

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157. RECONSTRUCTION OF C BLOCK OF DELHI HIGH COURT AT SHERSHAH SURI MARG 158. BUILDING PLANS IN R/O ADDITIONS / ALTERATIONS IN THE EXISTING DYAL SINGH COLLEGE AT LODHI ROAD. 159. REVISED PROPOSAL FOR CLUB AT MANDAWALI FAZALPUR IP EXTENSION 160. BUILDING PLANS IN R/O ADDITIONS IN HOLY FAMILY HOSPITAL AT OKHLA 161. BUILDING PLANS IN R/O PUNARVAS BHAWAN NEAR VIKAS BHAWAN, ITO 162. BUILDING PLANS IN R/O GURU GOVIND SINGH INDRAPRASTHA UNIVERSITY AT SURAJMAL VIHAR,SHAHDARA 163. POLICE POST AT PUSHP VIHAR 164. COMPLETION PLANS IN R/O UNDER GROUND PARKING AT AIIMS ANSARI NAGAR 165. BUILDING PLANS IN R/O POLICE STATION AT GOKULPURI 166. BUILDING PLANS IN R/O GOVT SR.SECONDARY SCHOOL SECTOR-22 PHASE-III ROHINI 167. BUILDING PLANS IN R/O PETROL PUMP AT GOKULPURI, WAZIRABAD ROAD 168. BUILDING PLANS IN R/O PLOT NO. G3, BLOCK B-1, MOHAN CO-OPERATIVE INDUSTRIAL ESTATE AT MATHURA ROAD 169. BUILDING PLANS IN R/O GOVT SR.SECONDARY SCHOOL SECTOR-05 ROHINI 170. BUILDING PLANS IN R/O GOVT SR.SECONDARY SCHOOL AT SECTOR-21 ROHINI 171. BUILDING PLANS IN R/O GOVT SR.SECONDARY SCHOOL AT SECTOR-06 ROHINI 172. BUILDING PLANS IN R/O MULTISTORIED OFFICE BUILDING FOR MUNICIPAL CORPORATION AT KARKARDOOMA 173. LAYOUT AND BUILDING PLANS IN R/O MAHARISHI BALMIKI COLLEGE OF EDUCATION SECTOR-17 ROHINI 174. LAYOUT AND BUILDING PLANS IN R/O SHAHEED SUKHDEV COLLEGE OF BUSINESS STUDIES AT SECTOR-16 ROHINI 175. BUILDING PLANS IN R/O B-10. 30, 31, QUTUB INSTITUTIONAL ARE FOR INTERNATIONAL MANAGEMENT INSTITUTE 176. EXTENSION OF BARAPULLAH ELEVATED ROAD (PH-II) ACROSS RIVER YAMUNA FROM TO MAYUR VIHAR NEW CORRIDOR BETWEEN NEW BRIDEGE & DND FLYWAY

NOC for Completion Certificate given

1. COMPLETION PLANS IN R/O BUNGALOW AT PLOT NO.-1,SUNEHRI BAGH 2. COMPLETION PLANS IN R/O SOOCHNA BHAWAN AT CGO COMPLEX ,LODHI ROAD 3. COMPLETION PLANS IN R/O CHANDERLOK CGHS AT PLOT NO. 13, SECTOR-19, DWRAKA. 4. COMPLETION PLANS IN R/O THE STAYAM CGHS LTD AT PLTO NO. 5, SECTOR-18, DWARKA 5. COMPLETION PLAN IN R/O NAV SANSAD VIHAR CGHS AT PLOT NO-4,SECTOR- 22,PH-I,DWARKA 6. COMPLETION PLANS IN R/O RESIDENTIAL BUILDING AT 13 GOLF LINK 7. COMPLETION PLANS IN R/O GREAT CAPITAL CGHS AT PLOT NO-15 SECTOR-6 DWARKA 8. COMPLETION PLANS IN R/O INDIAN SPINAL INJURIES CENTER AT SECTOR-C,

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VASANT KUNJ 9. COMPLETION PLANS IN R/O SEWA HOTEL AND RESORTS AT PLOT NO-10 COMMUNITY CENTER ROAD NO-42 PITAMPURA. 10. COMPLETION PLAN IN R/O HOTEL AT PLOT NO.-6A, MANDAWALI FAZALPUR 11. COMPLETION PLANS IN R/O PROPERTY NO- MSP MALL FACILITY CENTRE NO-1 NARELA INDUSTRIAL AREA COMPLEX. 12. COMPLETION PLANS IN R/O POLICE STATION AT FIRE BRIGADE LANE, ROAD. 13. COMPLETION PLANS IN R/O WAVE HOSPITALITY PRIVATE LIMITED FOR ASSET AREA 12 AT HOSPITALITY DISTRICT IGI AIRPORT 14. COMPLETION PLANS IN R/O P.C. TEACHING BLOCK AT AIIMS ANSARI NAGAR NEW DELHI 15. COMPLETION PLANS IN R/O SR SEC SCHOOL FOR KANTA DEVI CHARITABLE & EDUCATIONAL SOCIETY AT SECTOR 10 DWARKA 16. COMPLETION PLANS IN R/O INDIRA PARYAVARAN BHAWAN AT ALIGANJ 17. COMPLETION PLANS IN R/O INTERGLOBE HOTELS PVT. LTD. AT ASSET NO.9 AT HOSPITALITY DISTRICT IGI AIRPORT. 18. COMPLETION PLAN IN R/0 TRIPURA BHAWAN AT KAUTILYA MARG CHANAKYAPURI 19. COMPLETION PLANS IN RESPECT OF GULISTAN C.G.H.S. LTD PLOT NO-1B SECTOR- 13 DWARKA 20. COMPLETION PLANS IN R/O KUNJ VIHAR CGHS PLOT NO-19 SECTOR-12 DWARKA 21. COMPLETION PLANS IN R/O LAWYERS CHAMBERS AT ROHINI COURT SECTOR-14 ROHINI 22. COMPLETION PLANS IN R/O GURUHARKISHAN PUBLIC SCHOOL AT PURANA QUILA 23. COMPLETION PLAN IN R/O RMO QTRS BLOCK A+B, DINNING HALL, TYPE III+IV QTRS AND 2NOS OF 11KV ESS AT LHMC & ASSOCIATED HOSPITAL SHAHEED BHAGAT SINGH MARG 24. COMPLETION PLANS IN R/O COMMUNITY FACILITY AT REDEVELOPMENT OF NETAJI NAGAR(PART) &MOTI BAGH (EAST) 25. COMPLETION PLAN IN R/0 CAPITAL CITY MALL PLOT NO-1 BLOCK BG-1 &BG-2 PASCHIM PURI 26. COMPLETION PLANS IN R/O HANDLOOM HOUSE COMPLEX AT JANPATH 27. COMPLETION PLANS IN R/O CHOPRA CGHS LTD AT PLOT NO -8 SECTOR 23 DWARKA 28. COMPLETION PLANS IN R/O SR. SECONDARY SCHOOL FOR JAIN HAPPY SCHOOL AT DIZ AREA NEAR 29. COMPLETION PLANS IN R/O OFFICE BUILDING FOR NATIONAL PRESS CENTRE AT PLOT NO. 7-E, RAISINA ROAD 30. COMPLETION PLANS IN R/O RESIDENTIAL BUILDING AT 119 GOLF LINK 31. COMPLETION PLANS IN R/O RESIDENCE AT 47,AMRITA SHERGILL MARG 32. COMPLETION PLANS IN R/O TYPE VII BUNGALOWS (NO.-22TO25,28,29,44,TO 48,59TO62,70TO75,85,90,96& 97) AT REDEVELOPMENT OF NETAJI NAGAR(PART) AND MOTI BAGH (EAST) 33. COMPLETION PLAN IN R/O APNI C.G.H.S. LTD. AT PLOT NO.-5B,SECTOR-11,DWARKA 34. COMPLETION PLAN IN R/O SINGLE BASEMENT PARKING AT REDEVELOPMENT OF NETAJI NAGAR (PART) & MOTI BAGH (EAST)

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35. COMPLETION PLAN IN R/O DOUBLE BASEMENT PARKING AT REDEVELOPMENT OF NETAJI NAGAR (PART) & MOTI BAGH (EAST) 36. COMPLETION PLAN IN R/O ANCILLARY BUILDING AT REDEVELOPMENT OF NETAJI NAGAR(PART)& MOTI BAGH(EAST 37. COMPLETION PLANS IN R/O VIVAKANAND INSTITUTE OF PROFESSIONAL STUDIES AT AU BLOCK PITAMPURA 38. COMPLETION PLAN IN R/O TYPE VIII BUNGLOW NOS.-1-14 AT REDEVELOPMENT OF NETAJI NAGAR (PART),MOTI BAGH (EAST). 39 COMPLETION PLANS IN R/O STILT PARKING AT REDEVELOPMENT OF NETAJI NAGAR (PART) AND MOTI BAGH (EAST) 40. COMPLETION PLANS IN R/O NANDA DEVI CGHS AT PLOT NO -19 SECTOR-10 DWARKA 41. COMPLETION PLANS IN R/O SHOPPING CUM PARKING BUILDING AT PLOT NO. 1 B1, TWIN DISTT. CENTRE, SECTOR-10, ROHINI 42. COMPLETION PLANS IN R/O CHANAN DEVI HOSPITAL AT PLTO NO. A-2 D, BLOCK NO. C, JANAKPURI 43. COMPLETION PLANS IN R/O REHABILITATION WORK FOR DMRC AT POCKET- I & II BHAI VEER SINGH MARG 44. COMPLETION PLAN IN R/O RESIDENCE AT PLOT NO. -208,GOLF LINK 45. COMPLETION PLANS IN R/O RESIDENTIAL BUILDING AT PLOT NO. 5, MANSINGH ROAD 46. COMPLETION PLANS IN R/O TYPE VI TOWER 3 &4 AT REDEVELOPMENT OF NETAJI NAGAR (PART) & MOTI BAGH (EAST). 47. COMPLETION PLANS IN R/O JW MARRIOT HOTEL AT ASSET NO.4 AT IGI AIRPORT HOSPITALITY DISTRICT 48. COMPLETION PLAN IN R/O RESIDENCE(TYPE -IV, TOWER NO.5&6) AT NETAJI NAGAR

Observations Given

1. PLANS IN R/O GARBAGE STATION IN MIDDLE CIRCLE ADJACENT TO BLOCK N CONNAUGHT PLACE 2. PLANS IN R/O WELLNESS CENTRE AND ADMINISTRATIVE BUILDING AT SECTOR -13 R K PURAM 3. PLANS IN R/O DR. BHIM RAO AMBEDKAR NATIONAL CENTRE FOR SOCIAL JUSTICE AT JANPATH 4. PLANS IN R/O COMMUNITY HALL AT GREATER KAILASH - I 5. BUILDING PLANS IN RESPECT OF GROUP HOUSING RESIDENTIAL COMPLEX AT MANOHAR LAL KHURANA MARG (GAUSHALA MARG)KISHAN GANJ -6 6. BUILDING PLANS IN R/O RESIDENTIAL DEVELOPMENT PLOT NO -319 BLOCK -B OKHLA INDUSTRIAL AREA PHASE-1 NEW DELHI 7. LAYOUT & BUILDING PLANS IN R/O POLICE HEADQUARTER PARLIAMENT STREET

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Pending for want of Information / materials

1. LAYOUT AND BUILDING PLANS IN R/O BAL BHARTI PUBLIC SCHOOL AT SECTOR- 12, DWARKA 2. REVISED BUILDING PLANS IN R/O SENIOR SECONDARY SCHOOL BUILDING AT SECTOR -18 PHASE - II DWARKA 3. REVISED LAYOUT & BUILDING PLANS IN R/O MALARIA RESEARCH CENTRE AT SECTOR-9, DWARKA. 4. LAYOUT & BUILDING POLANS IN R/O SENIOR SECONDARY SCHOOL AT SECTOR- 19, DWARKA 5. BUILDING PLANS FOR DEMOLITION AND RECONSTRUCTION IN R/O HOTEL CLARIDGES AT 12 AURANGZEB ROAD. 6. COMPLETION PLANS IN R/O DISTT. COURT AT SECTOR-10, DWARKA 7. BUILDING PLANS IN R/O HOSTEL BLOCK-4 AT MASJID MOTH AIIMS. 8. BUILDING PLANS IN R/O RESIDENTIAL BUILDING AT PLOT NO. 49/7 RAJPUR ROAD, CIVIL LINES. 9. COMPLETION PLANS IN R/O RECREATIONAL CENTRE/CLUB AT SECTOR 13 ROHINI 10. BUILDING PLANS IN R/O SR SEC SCHOOL AT N BLOCK RAGHUBIR NAGAR 11. ADDITIONS/ALTERATIONS IN R/O MIDDLE SCHOOL FOR K. D. RAJPAL EDUCATION SOCIETY AT D-2 12. RECONSTRUCTION OF PLANS IN R/O CHARAK PALIKA HOSPITAL BUILDING AT MOTI BAGH 13. LAYOUT AND BUILDING PLANS IN R/O OFFICE BUILDING OF NATIONAL INSTITUTE OF SOCIAL DEFENCE AT PLOT NO- G-2 SECTOR-10 DWARKA 14. BUILDING PLANS IN R/O IGNOU CAMPUS AT MAIDAN GARHI. 15. LAYOUT & BUILDING PLANS IN R/O FLOWER MARKET IN FRUIT AND VEGETABLE CUM FOOD GRAIN MARKET COMPLEX AT IFC GHAZIPUR. 16. REVISED LAYOUT PLAN FOR ST. STEPHEN'S COLLEGE AT UNIVERSITY OF DELHI

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Annexure-II Template for Service Delivery Statement

Vision Statement

Guidance Text : ‘VISION’ is the long term goal of the Ministry/Department

Vision of the Ministry/Department

Preserving developing and maintaining the aesthetic quality of urban and environmental design within Delhi.

Mission Statement

Guidance Text : ‘MISSION’ is the short-term strategy or plan for achieving the vision.

Mission for the year

(i) To advise the Central Government in the matter of preserving, developing and maintaining the aesthetic quality of urban and environmental design of Delhi, and (ii) To advice the local authorities in respect of any project of building and engineering operation or any development proposal which affects or is likely to affect the aesthetic quality of the surroundings or any public amenity provide therein.

Objectives for the year identified by the Ministry/Department

Guidance Text : State the objectives identified along with measurable performance targets that have been set for these objectives

No. Objectives Measurable Performance Targets

1. a) To bring about value addition on (a) No targets can be set as number of building and engineering proposals referred by local bodies is not proposals on aspects relating to known in advance. functionality and aesthetics. (b) However, targets are set in respect of b) To scrutinize and give statutory macro level exercises. decision on proposals referred to the Commission in terms of its mandate. c) Interactions with stakeholders on city level issues. d) Quick redressal of Grievances e) Meeting with statutory obligations w.r.t. Parliament.

Client Groups and their requirements from the Ministry/ Department

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Guidance Text : Identify client groups along with their requirements.

Client Groups Requirement

1. Local bodies – NDMC, MCD, DDA Advice on proposals referred by them

2. Govt. Department Advice on specific exercise entrusted to the Commission

3. Architect/Promoters Advice on conceptual proposals referred to the Commission by them.

Consultation with Stakeholders

Guidance Text : Give the details of stakeholders involved/contacted in charter formulation and for arriving at the above stated Objectives/Targets

Constitution of Charter Task Force

Designation Details of individuals/institutions consulted

1. Department officials Consulted

2. Representative from other -- concerned departments

3. Supplier of Services/Products --

4. NGOs --

5. RWAs --

6. Unions --

7. Citizens/Representatives --

8. Any other Various experts

Consultation Meetings Conducted/Consultations Carried Out

1. -- --

2. -- --

Charter Characteristics and Dissemination

Guidance Text : Indicate whether the characteristics given below are present in the charter and method of dissemination utilized (Yes/No)

Language Simplicity Adequacy

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Local Language Tabular Form Time Norms

Hindi  Simple Language Documents Required

English Brief Statements  Exceptions

Reference to Details Fees/Charges

Remedial Measures

Any

Methods for Dissemination

1. Meetings, Seminars and Conference The Commission organizes meetings in terms of its Conduct of Business Regulations, 1976 for disposal of work allocated in terms of its mandate. It also organizes seminars, workshops/exhibition from time to time on important issues

2. Newspaper advertisements --

3. Leaflets --

4. Brochures --

5. Information printed in documents given to customers --

6. Public Address System at Citizen interface points --

7. Any Other --

Means Available for obtaining feedback

Guidance Text : Indicate whether the means indicated below are available/used and whether DARPG guidelines regarding these are being followed.

No. Means by which Department obtains feedback DARPG Guidelines (Yes/No) (Yes/No/NA)

1. Written Communication handed personally by Yes clients/citizens

2. Written Communication through Post/Courier Yes

3. Telephone Yes

4. Verbal through Personal Visit Yes

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5. Website --

6. Workshops/Seminars and Conferences Yes

7. Complaint/Suggestion Boxes Any aggrieved, individual etc. can approach the Commission or its Secretary and the representation is duly considered.

8. Any other --

Recording and analyzing feedback

Guidance Text : Indicate whether there exists a process for classification of feedback and give the results obtained from this process

Is there a process for classifying feedback (Yes/No) No

Does this process cover the following communication types

Communication Type State Yes/No

1. Suggestions -

2. Grievances -

3. Compliments -

4. Queries -

After analyzing feedback in each of the above categories, briefly state which are the grievance prone areas requiring process changes/or additional outlays

--

Norms for Grievance Handling

Guidance Text : Indicate time norms (if decided) for acknowledgement/redressal and interim/final reply to petitioner

Grievance state Time Norm present Relevant Time Norm (Yes/No)

Acknowledgement of Grievance 2 days --

Redressal of complaints 15 days --

Interim/Final reply 15 days --

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Achievement of Objectives

Guidance Text : Mention specific Objective and Performance Target along with the action needed/planned for them

Have performance target been achieved for each objective Yes/No

State the following for each objective set by the Ministry/Department in the previous year

Objective The minutes of the Commission’s meetings are uploaded on its website immediately after the Performance Target meeting. The web based system for tracking the progress of proposals referred to the Actual Performance Commission till the time of its disposal to bring Reasons for not achieving (if about greater transparency in the organization actual performance doesn’t has been put in place. match/exceed performance The Annual Report of the Commission indicating target) the performance during the year is also being Action Needed/Planned uploaded on its website every year.

Learning

Initiatives based on lessons learnt

Guidance Text : Mention specific initiatives undertaken based on learnings above.

Initiatives planned for Setting/Improving standards and achieving them

1. File tracking system has been introduced based on the requirements of the stakeholders.

Tracking Citizen/Client Satisfaction Guidance Text : Mention if there is a process to determine stakeholder satisfaction and briefly describe the issues after analysis.

Is there a process in place to track Citizen/Client satisfaction

Public Grievance Redressal System is in place.

If yes, state whether it incorporates the following indicators

No. Indicators of Citizen Satisfaction Compiled (Yes/No)

1. Newspaper Reports Yes

2. Inspection Report Comments Yes

3. Senior Officer Visit Comments --

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4. Client Survey Indicators --

5. Any other --

Briefly state the issues identified by the above process Efficiency and transparency of the organisation. Strengths

The Commission comprises a body of eminent experts who act as a watch-dog in respect of the City’s development.

Areas requiring improvement

The concerns of the Commission include :

1. Maintenance of heritage sites which are under threat due to pressures of development activities. 2. Keeping a check on the green cover of the city and trying to develop a network of green areas in the city. 3. Despite high level of investment on road infrastructure the traffic scenario in Delhi continues to be dismal. This calls for proper traffic management plans and their effective implementation. Any other Significant Issues

--

Improving Citizen/Client Focus and satisfaction

Guidance Text : Briefly state the measures planned in areas identified from the analysis of stakeholder satisfaction

No. Measures for making improvement in above identified areas

- --

Improving Employee Capabilities

Is the required infrastructure available Yes/No

No. Minimum Infrastructure Last Updation Comment on Guidelines Date Current Status 1. Adequate Furniture Yes Yes

2. Availability of Toilet/s Yes Yes

3. Availability of Electricity Yes Yes

4. Any other relevant issues

State areas that need attention

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While the working environment of the employees is conducive their service conditions compared to their counterparts in the Central Govt. is poor which has a demoralizing effect on them. The service conditions need to be brought at par with other similar organizations and the Govt. employees to bring out the best output from the employees.

Action Planned in the above identified areas

Pension Scheme at par with Central Government employees

Medical Scheme for retired employees

Residential Accommodation

Guidance Text : Briefly state the capability building efforts being made in the Ministry/department along with the areas focused and improvements resulted

Trainings

Details (Duration, Location etc.) Focus Area/s Improvement Achieved

-- Computer proficiency Almost all employees are computer literate

Counseling Details (Duration, Location etc.) Focus Area/s Improvement Achieved

------

Other Tools

Details (Duration, Location etc.) Focus Area/s Improvement Achieved

------

Minimum Infrastructure Requirement Guidance Text : Briefly state whether required infrastructure is available, whether Ministry/Department has issued guidelines in this regard and indicate areas that need attention along with Action planned in these area.

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Acknowledgement

The Commission would like to place on record its thanks to its

Advisors, Officers of Government Departments, the Delhi

Development Authority, the Municipal Corporatiosn

of Delhi, the New Delhi Municipal Council and practicing

architects who have unhesitatingly given their time

and assistance to the Commission in the

performance of its functions.

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