IHS Institute for Housing and Urban Development IV Independent Variable L3 Bus Line Number 03 (Also Referred As Only “Line 03” in the Text)
MSc Programme in Urban Management and Development Rotterdam, The Netherlands September 2017 Thesis: Title: “Explaining the relations between Bus Public Transport governance-management operational factors, and the Service Quality Perceived in Pristina, Kosovo” Name: Cesar Eduardo Simborth Escudero Supervisor: MSc. Somesh Sharma Specialization: Managing and Financing Urban Infrastructure UMD 13 MASTER’S PROGRAMME IN URBAN MANAGEMENT AND DEVELOPMENT (October 2016 – September 2017) “Explaining the relations between Bus Public Transport governance-management operational factors, and the Service Quality Perceived in Pristina, Kosovo” Cesar Eduardo Simborth Escudero Perú Supervisor: MSc. Somesh Sharma UMD 13 Report number: 1085 Rotterdam, September 2017 “Explaining the relations between Bus Public Transport governance-management operational factors, and the Service ii Quality Perceived in Pristina, Kosovo” Summary Polluting aged buses stuck in traffic, non-integrated ticketing, reduced quantity of service over the weekends, and crowded vehicles in the peak hours with poor ambient conditions, are some of the features that describe the “non-integrated low quality perceived” bus public transport service in Pristina, the capital city of Kosovo. The Bus Public Transport system, is governed by the Municipality, and managed and operated by public and private companies. From the study pursued evidence was found that there are critical concerns regarding the quality of the service perceived by users. What are the factors contributing to it? What decisions or functions are the operators and the Municipality making or fulfilling to facilitate the operation of the service? Are these decisions made and functions performed, causing harm or goodness? How are citizens really perceiving the quality of the public and private bus services? Are there lines or companies doing better than others? These are some of the questions being addressed by this research work.
[Show full text]