Quality Assurance Toolkit Assurance Quality Quality Assurance Toolkit Distance Higher Education Institutions and Programmes TRUST TRUST ACCESS ACCESS Institutions Programmes and forDistance Higher Education INNOVATION INNOVATION COST EFFECTIVE COST EFFECTIVE FACULTY SATISFACTION FACULTY SATISFACTION STUDENT SATISFACTION STUDENT SATISFACTION LEARNING EFFECTIVENESS LEARNING EFFECTIVENESS CONTINUOUS IMPROVEMENT CONTINUOUS IMPROVEMENT EXCELLENCE EXCELLENCE LEADERSHIP LEADERSHIP Quality Assurance Toolkit for Distance Higher Education Institutions and Programmes Distance Education Modernization Project The Commonwealth of Learning (COL) is an intergovernmental organisation created by Commonwealth Heads of Government to encourage the development and sharing of open learning and distance education knowledge, resources and technologies. c befa Commonwealth of Learning, 2009 Any part of this document may be reproduced without permission but with attribution to the copyright holders. CC-BY-SA (share alike with attribution) http://creativecommons.org/licenses/by-sa/3.0 Quality Assurance Toolkit for Distance Higher Education Institutions and Programmes ISBN 978-1-894975-34-6 Published by: Commonwealth of Learning 1055 West Hastings, Suite 1200 Vancouver, British Columbia Canada V6E 2E9 Telephone: +1 604 775 8200 Fax: +1 604 775 8210 Web: www.col.org E-mail:
[email protected] Project Leader - COL Dr Willie Clarke-Okah Education Specialist, Higher Education & Policy Development Commonwealth of Learning (COL) Project Leader & Coordinator - Sri Lanka Professor Uma Coomaraswamy Professor Emeritus of the Open University o[Sri Lanka QA Consultan~ Distance Education Modernization Project (DEMP) Ministry of Higher Education, Sri Lanka Editors Dr Kondapalli Rarna Deputy Adviser National Assessment and Accreditation Council Bangalore, India Ms Andrea Hope Associate Academic Vice·President Hong Kong Shue Van University Hong Kong Co - Editor Professor Uma Coomaraswamy ACKNOWLEDGEMENTS The success o( this pub/icetion is the result of commitment, enthusiasm and cooperation of various.