2010/2011 Annual Report
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ADELAIDE FESTIVAL CENTRE ANNUAL REPORT 2010-11 September 2011 Adelaide Festival Centre King William Road ADELAIDE SA 5000 GPO Box 1269 ADELAIDE SA 5001 Telephone: (08) 8216 8600 Facsimile: (08) 8212 7849 Website: www.adelaidefestivalcentre.com.au ABN: 90940 220 425 ISBN: 978-0-9807040-6-8 Contents Introduction ................................................................................................................ 4 Chairman’s Report ..................................................................................................... 5 CEO & Artistic Director’s Report ................................................................................ 7 CEO & Artistic DirectorAdelaide Festival Centre Trust Act 1971 ............................... 8 Adelaide Festival Centre Trust Act 1971 .................................................................... 9 Trustees ..................................................................................................................... 9 Organisational Chart ................................................................................................ 10 The Objectives of Adelaide Festival Centre Trust .................................................... 10 South Australia’s Strategic Plan ............................................................................... 11 The Objectives of Arts SA ........................................................................................ 11 TO BE THE SOUTH AUSTRALIAN ARTS HUB & A LEADING ARTS CENTRE IN THE ASIA PACIFIC REGION ....................................... 12 CALENDAR OF EVENTS ................................................................................. 12 MAKE PLANS TO REINVENT AND COMPREHENSIVELY UPGRADE ADELAIDE FESTIVAL CENTRE AND SUCCESSFULLY INTEGRATE THE FESTIVAL CENTRE WITHIN THE RIVERBANK PRECINCT DEVELOPMENT ............................................................ 24 The Riverbank Precinct .................................................................................... 24 SUSTAIN AND DEVELOP OUR PROGRAM LED ETHOS TO DELIVER GREAT WORK IN OUR VENUES .................................... 24 Highlights of 2010-11 program of events and activities .................................... 24 CONSOLIDATE & INCREASE TICKETS ATTENDANCES & VISITATION AND SUSTAIN THEM .................................................. 26 Subscribe and Save .......................................................................................... 26 GreenRoom ...................................................................................................... 26 Student Tix (STix) ............................................................................................. 27 Education Program (CentrED) .......................................................................... 27 Keeping People Informed ................................................................................. 29 Disability Action Plan ........................................................................................ 29 ENSURE HIGH QUALITY CUSTOMER EXPERIENCE ACROSS ALL ASPECTS OF ADELAIDE FESTIVAL CENTRE TRUST OPERATIONS ................................................................................... 29 Patron Services ................................................................................................ 29 BASS (Best Available Seating Service) ............................................................ 30 Production Services .......................................................................................... 30 Carpark ............................................................................................................. 31 Volunteers ......................................................................................................... 31 Catering ............................................................................................................ 32 Merchandise ..................................................................................................... 32 Performing Arts Collection (PAC) ..................................................................... 33 IMPLEMENT A MORE SUSTAINABLE, RESPONSIVE FINANCIAL MODEL TO UNDERPIN THE OVERALL OBJECTIVES OF THE ADELAIDE FESTIVAL CENTRE ...................................................... 35 2 Workshops ........................................................................................................ 35 Development ..................................................................................................... 36 Risk Management ............................................................................................. 38 Fraud ................................................................................................................ 38 Whistleblowers Protection Act 1993 ................................................................. 38 Freedom of Information (FOI) ........................................................................... 38 Energy Efficiency Action Plan ........................................................................... 38 Greening of Government Operations (GoGO) .................................................. 39 Consultants ....................................................................................................... 40 Contractual Arrangements ................................................................................ 40 Account Payment Performance 2010-11 .......................................................... 40 Overseas Travel 2010-11 ................................................................................. 40 MANAGEMENT OF HUMAN RESOURCES .................................... 41 Number of Persons Separated and Recruited .................................................. 43 Number of Employees by Salary Bracket ......................................................... 43 Executives by Gender, Classification and Status .............................................. 44 Leave Management .......................................................................................... 45 Workforce Diversity ........................................................................................... 45 Number of Employees Using Voluntary Flexible Working Arrangements by Gender .............................................................................................................. 48 Documented Review of Individual Performance Management ......................... 48 Leadership and Management Development ..................................................... 48 Accredited Training Packages by Classification ............................................... 49 Equal Employment Opportunity Programs ........................................................ 49 Occupational Health, Safety and Injury Management ....................................... 50 STAFF LIST 2010-11 ........................................................................ 53 ADELAIDE FESTIVAL CENTRE FOUNDATION ............................. 58 ADELAIDE FESTIVAL CENTRE FINANCIALS ............................... 61 3 Introduction Charged with the responsibility for encouraging and facilitating artistic, cultural and performing arts activities throughout South Australia, as well as maintaining and improving the building and facilities of the complex, the Festival Centre was established as a statutory authority under the Adelaide Festival Centre Trust Act 1971. In the heart of Adelaide’s Riverbank cultural precinct, Adelaide Festival Centre aspires to be a hub of arts excellence and to be acknowledged as such - locally, nationally and internationally. Adelaide Festival Centre is an integral component to the revitalised Riverbank Precinct’s success with quality public arts and entertainment. The Festival Centre looks forward to being part of the further development of a dynamic cultural destination for all South Australians and its visitors. Adelaide Festival Centre takes a program led approach, presenting a unique mix of popular, high quality and innovative work. Welcoming diverse audiences of all ages, it offers a wide range of performances from around Australia and the world. 4 Chairman’s Report As I complete my fourth year as Chair of the Adelaide Festival Centre Trust, I am proud of what has been achieved and look forward with a great sense of confidence. In this past financial year Adelaide Festival Centre recorded a net positive operating result of $519,000, before depreciation. This solid performance continues to underscore the effectiveness of the operational improvements we have been making over the years. Overall revenue increased by 12% while costs increased by 14% reflecting the continued investment in growth and long term sustainability - $1.6 million over the last three years. Our cash balance has also improved markedly, up 15% to $4.5 million demonstrating the Adelaide Festival Centre’s commercial capability. Our statistics offer an impressive account of significant achievements in many areas that mattered. Earned income was at our highest ever, expenditure was well managed despite the inflationary pressures and our extensive range of programs and festivals resonated with our audiences. During the course of the year Adelaide Festival Centre resolved to replace its outdated financial management system with a new financial management solution that satisfies the core business objectives. Our aim is to have this fully implemented by December 2012. While the numbers matter, the Festival Centre cannot be defined by