Layihə Avropa İttifaqı tərəfindən maliyyələşdirilir
TURİZMDƏ XARİCİ DİLDƏ ÜNSİYYƏT
Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH Almaniya Beynəlxalq Əməkdaşlıq Cəmiyyəti (GİZ)
Şirkətin oturum yeri Bonn və Eşborn (Eschborn) Qəbələ, İsmayıllı və Qax rayonlarının kənd təsərrüfatı və turizm sahələrində Dual Peşə Təhsili və Təlimi pilotların yaradılması (EDVET) layihəsi Qış Parkı Plaza Rəsul Rza küçəsi 75, 201-ci ofis Tel. +994 (12) 599 91 20-25 Fax. +994 (12) 599 91 26 Email [email protected] https://www.giz.de/en/worldwide/367.html
Çap edilib Fevral 2019
Müəllif Aygül Əlibəyli
Məzmun və dizayn Quliyev Elmir T. +994 51 829 68 10 [email protected]
Bu dərgi Avropa İttifaqının (EU) maliyyə yardımı ilə hazırlanmışdır. Sənədin məzmununa görə Seft Consulting məsuliyyət daşıyır və burada ifadə olunan fikirlər heç bir halda Avropa İttifaqının rəsmi mövqeyi kimi qəbul edilə bilməz.
“Qəbələ, İsmayıllı və Qax rayonlarının kənd təsərrüfatı və turizm sahələrində dual peşə təhsili və təlimi pilotların yaradılması (EDVET) layihəsi“ Avropa İttifaqı (EU) və Almaniya Federal İqtisadi Əməkdaşlıq və İnkişaf Nazirliyinin (BMZ) maliyyə dəstəyi ilə Almaniya Beynəlxalq Əməkdaşlıq Cəmiyyətinin (GİZ) “Cənubi Qafqazda özəl sektorun inkişafı və peşə təhsili və təlimi regional proqramı” (PSD TVET) tərəfindən həyata keçirilir.
Açıqlama: Hazırki dərginin məzmununa və orada ifadə olunmuş fikirlərə görə EU, BMZ və GİZ məsuliyyət daşımır.
Qeyd 1: Bu kurikulumun hazırlanmasında müvafiq peşə standartından istifadə edilmişdir. Qeyd 2: Dərgidə istifadə olunan şəkillər açıq mənbələrdən götürülüb. 2¦3)Œ7ā(&8
Giriş 5 “Turizmdə xarici dildə ünsiyyət”modul spesifikasiyası 6 Təlim nəticəsi 1: Turizm və mədəniyyət haqqında ümumi məlumat verə bilir 7 1.1.1. Turizm və turist anlayışlarını təsvir edir 7 1.2.1. Azərbaycanın tarixi, coğrafiyası və mədəniyyəti haqqında danışır 9 1.3.1. Müxtəlif ölkələrin dili və mədəniyyətini qısa olaraq bildiyini nümayiş etdirir 14 1.4.1. İxtisasa uyğun terminləri cümlələrdə istifadə edir 16 1.5.1. Qonaqpərvərlik sənayesindəki tendensiyaları internet vasitəsilə araşdırır 20 1.6. Tələbələr üçün fəaliyyətlər 21 1.7. Qiymətləndirmə 27 Təlim nəticəsi 2: Yerləşdirmə, qidalanma və nəqliyyat sahəsində terminləri bilir və istifadə etməyi bacarır 37 2.1.1. Müştərilərə yerləşdirmə müəssisəsələrini izah edir 37 2.2.1. Qidalanma müəssisəsələri ilə bağlı terminlərdən istifadə edərək dialoqlarda iştirak edir 43 2.3.1. Müştərilərə nəqliyyat xidməti təklif edir 49 2.4.1. Əyləncə və tədbirlər haqqında müştəriləri məlumatlandırır 51 2.5. Tələbələr üçün fəaliyyətlər 55 2.6. Qiymətləndirmə 60 Təlim nəticəsi 3: Xidmət zamanı müştərilərləünsiyyət qurmağı bacarır 73 3.1.1. Müştərilərə yerləşdirmə müəssisəsələrini izah edir 73 3.2.1. Təklif və şikayətləri təhlil edir 76 3.3.1. Müxtəlif situasiyalarda yaranan problemlərin həlli yollarını tapır 80 3.4. Tələbələr üçün fəaliyyətlər 83 3.5. Qiymətləndirmə 92 Ədəbiyyat 98 ,ā7āı
“Turizmdə Xarici Dildə ünsiyyət “ modulu müasir dövrdə nəzərə çarpan dərəcədə inkişaf etmiş bir sahə olan turizmdə tələbələrə ingilis dilini mənimsətmək məqsədilə tərtib edilmişdir. Nəyə görə turizm? Çünki artıq dünyanın hər yerində, eləcə də Azərbaycanda turizm üçün kifayət qədər iş yerləri mövcuddur. Dil turist təsislərində və ya turistlərlə anlaşmaq üçün çox vacibdir. İngilis dili hazırda beynəlmiləl dildir. Buna görə də turist müəssisələrinin əksəriyyətində işçilərin ölkənin yerli dili ilə yanaşı, həm də dünyanın hər yerində insanların istifadə etdikləri bir dilə çevrilmiş olan ingilis dilində də danışmağı işəgötürənlərin əsas tələblərindən biridir. İngilis dili müxtəlif ölkələrdən gələn qonaqlar üçün ən əsas ünsiyyət vasitəsidir. Əgər hər hansı bir oteldə və ya bir turizm müəssisəsində işə başlayan işçi ingilis dilində xidmət göstərməyi bacarırsa, onda müştərilər də hiss edəcək ki, həmin işçi hərtərəfli bacarıqlıdır və o işinin öhdəsindən layiqincə gələcək . Bu modul öz karyeranıza başlamaq üçün ehtiyacınız olan dil bacarıqlarına (xidmət zamanı istifadə olunan terminlər, lazımi məlumat, fəaliyətlər, çalışmalar) yiyələnmək üçün kömək olacaqdır. Bu modulda turizm sektoru üçün əsas terminlər vardır ki, siz bu terminləri hər mövzunun sonunda yazılmış olan fəaliyyətlər vasitəsilə (dialoqlar, rollu oyunlar və s.) daha da yaxşı öyrənə biləcəksiniz.
5 Ƹ897ā>2)Œ<&7ā(ā)ā1)Œ¦3ā==Œ8ƹ24)919393 5*ā+ā0&ā=&.
Modulun adı: Turizmdə Xarici dildə ünsiyyət Modulun kodu: 3 Saatlar və kredit: 134 Modulun ümumi məqsədi: Qonaqpərvərlik, səyahət və turizm sənayelərində ingilis dilində ünsiyyətə qurmağı bacarmaq.
Təlim nəticəsi 1: Turizm və mədəniyyət haqqında ümumi məlumat verə bilir. Qiymətləndirmə meyarları 1. Turizm və turist anlayışlarını təsvir edir. 2. Azərbaycanın tarixi, coğrafiyası və mədəniyyəti haqqında danışır. 3. Müxtəlif ölkələrin dili və mədəniyyətini qısa olaraq bildiyini nümayiş etdirir. 4. İxtisasa uyğun terminləri cümlələrdə istifadə edir. 5. Qonaqpərvərlik sənayesindəki tendensiyaları internet vasitəsilə araşdırır.
Təlim nəticəsi 2: Yerləşdirmə, qidalanma və nəqliyyat sahəsində terminləri bilir və istifadə etməyi bacarır. Qiymətləndirmə meyarları 1. Müştərilərə yerləşdirmə müəssisəsələrini izah edir. 2. Qidalanma müəssisəsələri ilə bağlı terminlərdən istifadə edərək dialoqlarda iştirak edir. 3. Müştərilərə nəqliyyat xidməti təklif edir. 4. Əyləncə və tədbirlər haqqında müştəriləri məlumatlandırır.
Təlim nəticəsi 3: Xidmət zamanı müştərilərlə ünsiyyət qurmağı bacarır. Qiymətləndirmə meyarları 1. Qonaq qəbul etməyi və salamlaşmağı dialoqlar vasitəsilə göstərir 2. Təklif və şikayətləri təhlil edir. 3. Müxtəlif situasiyalarda yaranan problemlərin həlli yollarını tapır
6 8Œ1ā23Œ8ā(Œā1
1.1.1. TURİZM VƏ TURİST ANLAYIŞLARINI TƏSVİR EDİR N¬c)ecXe¥FƦF
Vocabulary: GHܼݕԥQQ>8@\DúD\Õú\HULVÕ÷ÕQDFDTޖPԥܥNޙaccomodationԥ EHQH¿WޖEHQܼIܼWID\GD convenienceNԥQޖYLޝQLԥQVUDKDWOÕT ԥUFOԥU]ܬVSHQGԥWݕޖexpenditureܼN facilityIԥޖVܼOԥWࡩLWԥVLVRE\HNWPԥVVLVԥ improvementܼPޖSUXޝYPԥQWLQNLúDI industryޖܼQGԥVWULVԥQD\H UHܼݕԥQEԥUSDޖUHVWԥޙrestoration revenueޖUHYԥQXޝJԥOLU tourWݜԥUWXUVԥ\DKԥWHWPԥN WKHEXVLQHVVRISURYLGLQJWKLQJVIRUSHRSOHWRGRSODFHVIRUWKHPWRVWD\HWF WݜԥUܼ]ԥPWXUL]Pޖtourism whileWKH\DUHRQKROLGD\ DSHUVRQZKRWUDYHOVIRUSOHDVXUH WݜԥUܼVW±WXULVW±ޖtourist WKHPRYHPHQWRISHRSOHRUJRRGVIURPRQHSODFHWRDQRWKHU WHܼݕԥQQԥTOL\\DWޖܬWU QVSޙtransportation travelޖWUDYԥOVԥ\DKԥWHWPԥN 0RYHPHQWRIDSHUVRQIURPORFDWLRQWRDQRWKHURIVRPHGLVWDQFHIRUDQ\RI VHYHUDOUHDVRQV tripWUÕSVԥ\DKԥWVԥ\DKԥWHWPԥN DVKRUWYLVLWIRUEXVLQHVVDQGSOHDVXUH Y>,@WRORVHEDODQFHDIWHUDORQJ ZDONLQJ WRYLVLW
7RXULVPLVYHU\LPSRUWDQWIRUWKHUHYHQXHRIVRPHFRXQWULHV(FRQRPLFDOO\WRXULVPFDQFUHDWHMREVIRUORFDO SHRSOHDQGEULQJPRQH\LQWRWKHFRXQWU\7RXULVPGHYHORSPHQWXVXDOO\VWDUWVZLWKWKHFRQVWUXFWLRQVRIKRWHOV UHVRUWVDQGRWKHUSODFHVIRUWRXULVWVWRVWD\,QDGGLWLRQWKHUHPD\EHUHVWDXUDQWVQLJKWFOXEVDQGUHFUHDWLRQ
7 8Œ1ā23Œ8ā(Œā1
IDFLOLWLHV VXFK DV JROI FRXUVHV WHQQLV FRXUWV VZLPPLQJ SRROV DQG PDULQDV :KHQHYHU SRVVLEOH WRXULVP GHYHORSHUVSUHIHUWREXLOGRQWKHFRDVWZKHUHWKHKRWHOZLOOIURQWRQDEHDFKDQGSHUKDSVDFRUDOUHHI\HWWKH FRDVWLVWKHPRVWIUDJLOHDQGYXOQHUDEOHDUHDRQDQLVODQG %XLOGLQJURDGVDLUSRUWVDQGGRFNVPD\EHSRVLWLYHDVZHOODVQHJDWLYH6XFKIDFLOLWLHVEHQH¿WORFDO SHRSOHDVZHOODVWRXULVWVUHGXFLQJWKHLVRODWLRQRIUHPRWHDUHDVDQGLQFUHDVLQJWKHFRQYHQLHQFHRIWUDYHOZLWKLQ WKHFRXQWU\DQGRYHUVHDV7RXULVPGHYHORSPHQWFDQWKXVVXSSRUWXVHIXOH[SHQGLWXUHVWKDWFRXOGQRWEHMXVWL¿HG IRUWKHORFDOSHRSOHDORQH 7KHVRFLDOLPSDFWVRIWRXULVPPD\DOVREHLPSRUWDQW3HRSOHFDQKDYHMREV0RVWMREVIRUORFDOSHRSOH LQWKHWRXULVWLQGXVWU\DUHDVVHUYDQWVKRXVHPDLGVZDLWHUVJDUGHQHUVDQGRWKHUPHQLDOZRUN7KHUHDOVRDSSHDU DORWRIVKRSVDQGVPDOOFDIHVZKHUHSHRSOHFDQEX\VRPHWKLQJXQXVXDOPDGHE\ORFDOSHRSOHRUKDYHDVQDFN 7KHVHDQGRWKHUVRFLDOH൵HFWVPD\EHDPRQJWKHPRVWLPSRUWDQWORQJ±WHUPLPSDFWVRIWRXULVPGHYHORSPHQW ,PSURYHPHQWV WKDW KHOS WRXULVP OLNH EHWWHU WUDQVSRUWDWLRQWUHH SODQWLQJ UHVWRUDWLRQ RI KLVWRULF VLWHVXUEDQ EHDXWL¿FDWLRQDQGFOHDQLQHVVDOVRLPSURYHWKHHQYLURQPHQWIRUWKHORFDOSRSXODWLRQ7RXULVPGHYHORSPHQWFDQ KHOSWRVWLPXODWHJHQHUDOFRPPXQLW\LPSURYHPHQW Grammar 3UHVHQW3HUIHFW7HQVH)RUP 7RPDNHWKHSRVLWLYHSUHVHQWSHUIHFWWHQVHXVH µKDYH¶µKDV¶WKHSDVWSDUWLFLSOH 0DNHWKHSDVWSDUWLFLSOHE\DGGLQJµHG¶WRUHJXODUYHUEV IRUH[DPSOHµSOD\¶EHFRPHVµSOD\HG¶ 7KHUHDUHDIHZYHUEVWKDWFKDQJHWKHLUVSHOOLQJZKHQ\RXDGGµHG¶ IRUH[DPSOHµVWXG\¶EHFRPHV µVWXGLHG¶ :HDOVRKDYHVRPHFRPSOHWHO\LUUHJXODUYHUEV $OVRKHUH¶VVRPHKHOSLI\RXDUHQRWVXUHKRZWR SURQRXQFHµHG¶DWWKHHQGRIDYHUE Positive Positive Short Form ,have played,¶ve played \RXhave worked \RX¶ve worked KHhas writtenKH¶s written VKHhas walked VKH¶s walked LWhas rainedLW¶s rained ZHhave travelledZH¶ve travelled WKH\have studied WKH\¶ve studied 7KHQHJDWLYHLVUHDOO\VLPSOHWRR-XVWSXWµQRW¶DIWHUµKDYH¶RUµKDV¶ Negative Negative Short Form ,have not eatenEUHDNIDVWWRGD\ ,haven’t eaten
8 8Œ1ā23Œ8ā(Œā1
you have not been to Asia you haven’t been he has not seen the new film hehasn’t seen she has not played tennis she hasn’t played it has not snowed this winter it hasn’t snowed we have not slept all night we haven’t slept they have not tried the food they haven’t tried
TRPDNHDTXHVWLRQSXWµKDYH¶RUµKDV¶LQIURQWRIWKHVXEMHFW ‘Yes / No’ Questions have,missedWKHEXV" have\RXvisited /RQGRQ" has KHworkedDVDZDLWHUEHIRUH" hasVKHmet-RKQ" hasLWbeenFROGWKLVZHHN" haveZHarrivedWRRHDUO\" haveWKH\ studied(QJOLVKJUDPPDUEHIRUH"
1.2.1. AZƏRBAYCANIN TARİXİ, COĞRAFIYASI VƏ MƏDƏNİYYƏTİ HAQQINDA DANIŞIR BFk¥ec%X)k8e¬)eFIec
Vocabulary I: HܼQݕԥQWTԥGLPޖancient VܼWݕݜHܼWܼG \HUOԥúPԥNޖ be situated beliefEܼޖOLޝILQDP boundEDݜQGVԥUKԥGED÷OÕROPDT contemporaryNԥQޖWHPSԥUHULPDVLUoD÷GDú culture?ޖNԥOFKԥU?PԥGԥQL\\ԥW declareGܼޖNOHUHODQHWPԥN
9 8Œ1ā23Œ8ā(Œā1
entertainment HQWࡩܬޖWHܼQPԥQW ԥ\OԥQFԥ VKRZV ¿OPV WHOHYLVLRQ RU RWKHU SHUIRUPDQFHV RU DFWLYLWLHV WKDWHQWHUWDLQSHRSOHRUDSHUIRUPDQFHRIWKLVW\SH GܼݕԥQHNVSHGLVL\DVԥIԥUޖHNVSԥޙexpedition exclaveޖHNVNOHܼYPX[WDUL\\ԥWKTXTXRODQ\HU foreignerޖIܧޝUԥQܬ[DULFLLQVDQԥFQԥEL hospitableKܤޝޖVSܼWࡩԥEԥOTRQDTSԥUYԥU independentޙܼQGܼޖSHQGԥQWPVWԥTLO IܼݕԥOUԥVPLޖR൶FLDOԥ opportunityޙܤޝSܬޖWXޝQԥWࡩLLPNDQúDQV RݜāQԥUVDKLEޖowner OHܼݕԥQԥKDOLޖSMԥޝܤSޙpopulation proveSUXޝYVEXWHWPԥN OܼGݤԥQGLQޖreligionUܼ revealUܼޖYLޝORUWD\DoÕ[DUPDTDúNDUHWPԥN serviceޖVܯޝYܼV[LGPԥW take care ofWHLNNHUTD\÷ÕVÕQDTDOPDT GܼݕԥQԥQԥQԥޖtraditionWUԥ valueޖY OMXޝGԥ\ԥUTL\PԥW
Reading:History and the culture of Azerbaijan $]HUEDLMDQLV VLWXDWHGLQWKH&DXFDVXVUHJLRQRI(XUDVLDDQG LVERXQGHGE\&DVSLDQ6HDWRWKHHDVW5XVVLD¶V'DJKHVWDQ UHJLRQWRWKHQRUWK*HRUJLDWRWKHQRUWKZHVW$UPHQLDDQG 7XUNH\WRWKHVRXWKZHVWDQG,UDQWRWKHVRXWK7KHH[FODYH RI1DNKFKLYDQLVERXQGE\$UPHQLDWRWKHQRUWKDQGHDVW ,UDQWRWKHVRXWKDQGZHVWDQGKDVDQNPORQJERUGHUZLWK 7XUNH\LQWKHQRUWKZHVW7KH&RQVWLWXWLRQRI$]HUEDLMDQGRHVQRWGHFODUHDQR൶FLDOUHOLJLRQ+RZHYHUWKH PDMRULW\RIWKHSRSXODWLRQDUHRI0XVOLPEDFNJURXQG 7KHKLVWRU\ RI DQFLHQW$]HUEDLMDQLV EXLOW RQ DUFKHRORJLFDOHWKQRJUDSKLF DQWKURSRORJLFDODQG ZULWWHQ KLVWRULFDOUHVRXUFHV$UFKHRORJLFDOIXQGVJDYHWKHH[FHOOHQWRSSRUWXQLW\WRVWXG\WKHKLVWRU\RIPDWHULDOFXOWXUH RI $]HUEDLMDQ ZKLOH HWKQRJUDSKLF PDWHULDOV UHYHDOHG LQ KLVWRULFDO VRXUFHV DQG H[SHGLWLRQV LQIRUP DERXW WUDGLWLRQVFXOWXUHIRUPHUIRUPVRIUXOLQJIDPLO\UHODWLRQVHWF
10 8Œ1ā23Œ8ā(Œā1
7KHWHUULWRU\RI$]HUEDLMDQLVULFKZLWKDUFKHRORJLFDOPRQXPHQWVZKLFKSURYHLWWREHRQHRIWKHUHJLRQVRIWKH SULPLWLYHPHQ¶V¿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¶V DQFLHQW KLVWRU\$OVR ZLWK WLPH QHZ FRQVWUXFWLRQSURMHFWVDORQJZLWKLPSURYHGWHFKQRORJ\DUHFRPLQJ WRJHWKHUWRSURYLGHDZRQGHUIXOEOHQGRIFRQWHPSRUDU\VHUYLFHV HQWHUWDLQPHQWDQGFODVVLF$]HUEDLMDQLFXOWXUH KLVWRU\ $]HUEDLMDQFXOWXUHLVWLJKWO\ERXQGZLWKWKHKLVWRU\UHOLJLRXVEHOLHIVQDWLRQDOWUDGLWLRQVDQGYDOXHVRIWKH FRXQWU\0RWKHUODQGRI$]HUEDLMDQSHRSOHSRVVHVVHGULFKPXVLFDODQGFXOWXUDOKHULWDJHLVIDPRXVDV/DQGRI ÀDPHV $]HUEDLMDQZDVULFKRIDUFKLWHFWXUDOSLHFHVRQHRIEUDQFKHVRIIRONDUWDORQJZLWKZRUNVRI¿QHDUW VLQFHDQFLHQWWLPHV0DLGHQWRZHUDQG6KLUYDQVKDKVSDODFHLQ%DNX0RPLQD;DWXQDQG 11 8Œ1ā23Œ8ā(Œā1 QHܼݕԥQKԥGԥIQ|TWԥVLJHGLOԥFԥN\HUޖGHVWԥޙdestination VXVL\\ԥW]ܬWݕޝ¿ޖfeature KHUܼWࡩܼGݤPLUDVLUVޖheritage historicalKܼޖVWܧޝUܼNԥOWDUL[L FRQQHFWHGZLWKVWXG\LQJRUUHSUHVHQWLQJWKLQJVIURPWKHSDVW monumentޖPܤޝQMԥPԥQWDELGԥ DVWUXFWXUHRUEXLOGLQJWKDWLVEXLOWWRKRQRXUDVSHFLDOSHUVRQRUHYHQW residence ޖUH]ԥGԥQV\DúD\Õú\HUL R൶FLDOO\VWD\LQJRUOLYLQJVRPHZKHUH WKHODQGDORQJWKHHGJHRIDVHDODNHRUZLGHULYHU UVDKLOޝܧshoreݕ WRWKLQNWKDWVRPHWKLQJLVOLNHO\WREHWUXH SRݜ]JPDQHWPԥNޖsupposeVԥ WREHHYHU\ZKHUHDURXQGVRPHWKLQJ UDݜQGԥKDWԥHWPԥNޖsurroundVԥ tombWXޝPWUEԥPԥ]DU DODUJHVWRQHVWUXFWXUHRUXQGHUJURXQGURRPZKHUHVRPHRQHHVSHFLDOO\DQLPSRUWDQW SHUVRQLVEXULHG DWDOOQDUURZVWUXFWXUHRIWHQVTXDUHRUFLUFXODUWKDWHLWKHUIRUPVSDUWRIDEXLOGLQJRU TԥVUܬWDݜޖtower VWDQGVDORQH includeܼQޖNOXޝGLEDUԥWROPDTGD[LOGLU WRFRQWDLQVRPHWKLQJDVDSDUWRIVRPHWKLQJHOVHRUWRPDNHVRPHWKLQJ SDUWRIVRPHWKLQJHOVH Reading: Tourist Destinations in Azerbaijan Baku. The Palace of Shirvanshahs 7KH 3DODFH RI WKH 6KLUYDQVKDKV ORFDWHGLQ %DNX LV D 81(6&2 :RUOG+HULWDJH6LWHEXLOWLQWKHWKFHQWXU\E\WKH6KLUYDQVKDK G\QDVW\7KLVPRQXPHQWLVWKHELJJHVWSLHFHRIDUFKLWHFWXUHXQGHU WKH 6KLUYDQ$EVKHURQ EUDQFK DQG LQFOXGHV WKH PDLQ EXLOGLQJ 'LZDQ.KDQD7KH0DXVROHXP7KH3DODFH0RVTXHDQG7KH3DODFH %DWKKRXVH7KHFRQVWUXFWLRQRIWKHSDODFHZDVLQLWLDWHGXQGHUWKH UXOHRI,EUDKLP,RI6KLUYDQG\QDVW\7KH3DODFHLVRSHQWRYLVLWRUV IURP DPWR SP Maiden Tower (Qiz Qalasi) 7KH0DLGHQ7RZHULVRQHRIWKHPRVWGRPLQDQWDUFKLWHFWXUDOSLHFHVGXHWR LWVGHVLJQDQGWKHVWRULHVWKDWVXUURXQGLW6DLGWREHEXLOWLQWKHWKFHQWXU\ RULJLQDOO\ RQ WKH VKRUH RI &DVSLDQ 6HD ODWHU GXH WR ODQG UHFODPDWLRQ WKH WRZHULVQRPRUHQHDUWKH&DVSLDQ6HD LWZDVVXSSRVHGWRVHUYHDVDZDWFK WRZHU%XWWKHFRQVWUXFWLRQDQGDUFKLWHFWXUHSRLQWVWKHQHHGOHWRQHDUO\ \HDUVEDFN,W¶VDQLPSRUWDQWSDUWRI$]HUEDLMDQLKLVWRU\FRQVLGHULQJWKDWLW IHDWXUHVRQWKHFRXQWU\¶VFXUUHQF\QRWHVDQGRWKHUGRFXPHQWV 12 8Œ1ā23Œ8ā(Œā1 Icheri Sheher ,FKHUL6KHKHURUWKH2OG,QQHU&LW\LVWKHROGHVWSDUWRI%DNXDQGLVVXUURXQGHGE\ IRUWL¿FDWLRQZDOOVGDWLQJEDFNWRWKH WKFHQWXU\7KHVWUHHWVLQVLGHWKHKLVWRULFDO FRUHRIWKHFLW\KDYHEHHQGHVLJQHGWREORFNWKHVWURQJZLQGVFRPLQJIURPWKH &DVSLDQ6HD GanjaNizami’s mausoleum (Tomb of Nizami) 6LWXDWHG MXVW RXWVLGH WKH FLW\ RI *DQMD WKH WRPE ZDV EXLOW LQ KRQRXU RI SRHWDQGZULWHU1L]DPL*DQMDYL7KHPRQXPHQWZDVUHEXLOWLQ RQWKH H[LVWLQJROGVWUXFWXUHZKLFKGDWHGEDFNWRWKH ¶V7KHPDXVROHXPLVP WDOODQGWKHDUHDVXUURXQGLQJLWGLVSOD\VWKHSRHW¶VERRNVLQVFULEHGRQPHWDO ShakiKhansarai (The Palace of the Sheki Khans) .KDQVDUDL RU 7KH 3DODFH RI WKH 6KHNL .KDQV KDV EHHQ WKH VXPPHU UHVLGHQFHRIWKHIDPRXV6KHNL.KDQVDQGLWVSDODFHJDUGHQVDQGZDOOV KDV EHHQ FRQVWUXFWHG E\ .KDQ +XVVHLQ 7KH SDODFH R൵HUV D VWXQQLQJ YLHZRIWKHVXUURXQGLQJPRXQWDLQVDQG\RXFDQDOVRKDYHDORRNDWWKH WHDKRXVHSDUNVDQGPXVHXPVQHDUE\WKHSDODFH Quba 4XEDLVORFDWHGRQWKH4XG\DO5LYHU7KHIHUWLOH UHJLRQ VXUURXQGLQJ 4XED LV EHVW NQRZQ IRU LWV SURGXFWLRQRIDSSOHVDQGWKHFLW\DUHDRI4XEDLVNQRZQIRULWV¿QHFDUSHWV$QFLHQW *XEDFRQWDLQVDWOHDVWKLVWRULFDODQGDUFKHRORJLFDOPRQXPHQWV7KHVHLQFOXGHWKH WHPSOHRI)LUHZRUVKLSSHUVQHDU.K\QDO\JYLOODJHWRPEVRI$JKELOYLOODJHGDWLQJEDFN WR WKH WK FHQWXU\ WKH 0RVTXHV 6DNLQHNKDQXP +DGM\ 'MDIDU DQG 'MXPD RI *XED ZKLFKGDWHVEDFNWRWKH WKFHQWXU\DQGWKH*XPEH]OLEDWKKRXVH 7KHGLVWULFWDOVRKDVDEXVWRIWKHVWDWHR൶FLDO$$%DNLNKDQRYWKHPRQXPHQWRIJUHDW SRHW6DPHG9XUJKXQDQGDVWDWXHRI7KH8QNQRZQ6ROGLHUGHGLFDWHGWRWKHPHPRU\RI WKRVHNLOOHGLQWKH*UHDW3DWULRWLF:DU KhachmazAlbanian Mosque $OEDQLDQ0RVTXHLVDQ,VODPLFUHOLJLRXVSODFHEXLOWLQWKHWKFHQWXU\$VLPLODUPRVTXHFDQEHIRXQGLQ 4DEDODZKLFKWRGD\LVDFLW\LQ6KHNLUHJLRQEXWVHUYHGDVWKHFDSLWDORI$OEDQLDIRUSDVWPDQ\FHQWXULHV 13 8Œ1ā23Œ8ā(Œā1 Gabala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ÜXTƏLİF ÖLKƏLƏRİN DİLİ VƏ MƏDƏNİYYƏTİNİ QISA OLARAQ BİLDİYİNİ NÜMAYİŞ ETDİRİR X)k8%F88))ckcF) Vocabulary: NݞPSԥQLPúD\LԥWHWPԥNޖAccompanyԥ ApprovalԥޖSUXޝYԥOEԥ\ԥQPԥ HܼݕԥQTL\PԥWOԥQGLUPԥNGԥ\ԥUOԥQGLUPԥNޖݕLޝSULޙAppreciationԥ ApplaudԥޖSOܤޝGDOTÕúODPDTDOTÕú NݞVWԥPDGԥWޖCustom ExpectܼNޖVSHNWJ|]OԥPԥN 2൵HQGԥޖIHQGLQFLWPԥNWԥKTLUHWPԥN 14 8Œ1ā23Œ8ā(Œā1 5($',1* &XOWXUHRIGL൵HUHQWFRXQWULHV (DFK FXOWXUH KDYH LWV FXVWRPV DQG WUDGLWLRQV ZKLFK FDQ EH YHU\ GL൵HUHQWHYHQ VKRFNLQJIURP\RXURZQFXOWXUH,QWKLVDUWLFOHZHDUHJRLQJWRGHVFULEHVRPH WUDGLWLRQVDQGFXVWRPVIURPYDULRXVFRXQWULHVZKLFKPD\SURYLGH\RXZLWKIRRG IRUWKRXJKW ,Q D FRXQWU\ OLNH GERMANY \RX ZLOO VHH SHRSOH NQRFNLQJ RQ WKHLU WDEOHUDWKHUWKDQFODSSLQJWRDSSODXGDWWKHHQGRIDPDVWHUFODVVRUDUHDOO\JRRG PHHWLQJ *HUPDQV DUH TXLWH RUJDQL]HG SHRSOH EXW WKHUH DUH WLPHV ZKHQ WKH UHDOLW\ UHDOO\ GRHVQ¶W PDWFK WKH H[SHFWDWLRQ-RLQDTXHXHLQD*HUPDQVXSHUPDUNHWDQGVHHZKDWKDSSHQVZKHQDQHZFKHFNRXWRSHQV7KH\ UXVKWRWKHQHZTXHXH,I\RXDUHQRWIDVWHQRXJKPD\EH\RXFDQVSHQGPRUHWLPHWKDQH[SHFWHGZDLWLQJLQOLQH 'R\RXOLNHFKHHVH",IVRZKHQ\RXVWD\ZLWKD)UHQFKKRVWIDPLO\PDNHVXUHWRVSDUHVRPHVSDFHLQ \RXUVWRPDFKIRUWKHGHVVHUW,QFRANCESHRSOHWHQGWRHQMR\DFKHHVHWDVWLQJSODWHDFFRPSDQLHGE\DJRRG UHGZLQHDIWHUPHDOV2K$QGUHPHPEHU LI\RXDUHGULQNLQJDUHGZLQHDQGZDQWWRFKDQJHWRZKLWHZLQH SOHDVHGRQ¶WSRXULWLQWKHVDPHJODVVZLWKRXWFOHDQLQJLWEHIRUHKDQGLI\RXGRQ¶WZDQWWREHWKHODXJKLQJVWRFN RIWKHSDUW\ ,QVRPHASIAN COUNTRIE6VXFKDV&KLQD.RUHDRU-DSDQDVLJQRIDSSURYDODQGDSSUHFLDWLRQRI VRPHRQH¶VFRRNLQJLVWRVOXUSWKHVRXSORXGO\ZKDWLVFRQVLGHUHGUXGHLQPRVWZHVWHUQFRXQWULHV+RZHYHULQ JAPAN GRQ¶WEORZ\RXUQRVHORXGO\,WLVFRQVLGHUHGYHU\UXGH6RLI\RXQHHGWRFOHDQ\RXUQRVHZKLOH\RX DUHLQWKH/DQGRIWKH5LVLQJ6XQGRLWLQSULYDWHO\RUWXUQ\RXUEDFNWR\RXUFRPSDQLRQVEHIRUHGRLQJLW$QG UHPHPEHUGRLWTXLHWO\LI\RXZDQWWRDYRLGR൵HQGLQJDQ\RQH Dialogue: Where to travel? Dialogue 7RXULVW ,ZDVZRQGHULQJLI\RXZRXOGEHDEOHWRKHOSPHZLWKYDFDWLRQSODQV 15 8Œ1ā23Œ8ā(Œā1 Travel agent: Have you chosen your destination? T: I don’t know where I want to go yet. A: Do you enjoy warm weather, or are you looking forward to a cooler vacation? T: A nice temperate climate would be best for me. A: Why don’t you take a look at these brochures that might help you make up your mind? T: This place looks nice. A: Have you thought about what you would like to spend on this vacation? T: I just got a bonus and can spend about three thousand dollars total. A: I’ll be happy to help you make a reservation whenever you decide upon a destination. 1.4.1. İXTISASA UYĞUN TERMİNLƏRİ CÜMLƏLƏRDƏ İSTİFADƏ EDİR FFa¥Ik Vocabulary I: SܼƾPKDVLEDWXoRWXޝNLޙEݜNޖBookkeeping DFRPSDQ\RURUJDQL]DWLRQLQRUGHUWRJHWH[SHULHQFHRIDSDUWLFXODUW\SHRI QݕܼSWԥFUEԥޝܯQWܼޖLQWHUQVKLS ZRUN XQGHUVWDQGLQJ RI RU LQIRUPDWLRQ DERXW D VXEMHFW WKDW \RX JHW E\ H[SHULHQFH RU OܼGݤELOLNޝܤQޖknowledge VWXG\HLWKHUNQRZQE\RQHSHUVRQRUE\SHRSOHJHQHUDOO\ R൵HUޖܤޝIܬWԥNOLIHWPԥN WRDVNVRPHRQHLIWKH\ZRXOGOLNHWRKDYHVRPHWKLQJRULIWKH\ZRXOGOLNH\RXWR GRVRPHWKLQJ WKHSODFHZKHUHVRPHWKLQJRUVRPHRQHLVRIWHQLQUHODWLRQWR ݕԥQ\HUOԥúPԥPԥNDQÕP|YTH\Lܼ[ޖpositionSԥ RWKHUWKLQJV skillVNܼOEDFDUÕT DQDELOLW\WRGRDQDFWLYLW\RUMREZHOOHVSHFLDOO\EHFDXVH\RXKDYHSUDFWLVHGLW successVԥNޖVHVX÷XU WKHDFKLHYLQJRIWKHUHVXOWVZDQWHGRUKRSHGIRU WUHPHQGRXVO\WUܼޖPHQGԥVOLP|KWԥúԥPKԥGGLQGԥQoR[ READING: My Job ,CP.KD\DO0DPPDGRYFXUUHQWO\,DPZRUNLQJDV)URQW2൶FH0DQDJHUDW ,QWHUFRQWLQHQWDO+RWHOV*URXS+ROLGD\,QQ%DNXKRWHO,KDYHD%DFKHORURI 7RXULVP DQG /HLVXUH 0DQDJHPHQW DQG 7RXULVP DQG 6RFLDO &XOWXUDO 6HUYLFH GHJUHH DQG , DP D 0DVWHU RI7RXULVP DQG &XOWXUDO 6HUYLFHV , KDYH ZRUNHG KDUGWRGHYHORSP\SURIHVVLRQDOVNLOOVLQWKHDUHDRIWRXULVPKRWHOPDQDJHPHQW DQG RSHUDWLRQ , VWDUWHG P\ FDUHHU DW WKH /DQGPDUN KRWHO %DNX DV D QLJKW 16 8Œ1ā23Œ8ā(Œā1 DXGLWRUZDVLQFKDUJHRIYDULRXVERRNNHHSLQJDQGIURQWGHVNGXWLHV,VSHQWZRQGHUIXOWLPHDQGJDLQHGORWRI NQRZOHGJH+RZHYHUP\OLIHZDVWUHPHQGRXVO\FKDQJHGZKHQ,DSSOLHGIRULQWHUQVKLSDQGKDYHEHHQVHOHFWHG WRVSHQGLWLQ,VUDHO,WZDVP\¿UVWLQWHUQDWLRQDOH[SHULHQFHLQWKHKRWHO¿HOGSDUWLFXODUO\LQ)RRG %HYHUDJH GHSDUWPHQW0RYLQJIRUZDUG,UHWXUQHGWR$]HUEDLMDQDQGDSSOLHGIRURQHWKHELJJHVWDWWKDWWLPHLQWHUQDWLRQDO FKDLQV+LOWRQ+RWHOVDQG5HVRUWV,KDYHKHOGDSRVLWLRQRI*XHVW6HUYLFH$JHQWDWWKH+LOWRQ%DNX,KDYH GHYHORSHGH[FHSWLRQDOVNLOOVLQRSHUDWLRQZLWKLQ+LOWRQ+RWHOVDQG5HVRUWVVWDQGDUGVDQGKDYHUHFHLYHGVWURQJ DGPLQLVWUDWLYHDQGRUJDQL]DWLRQDOH[SHULHQFH,KDYHGHPRQVWUDWHGDELOLW\WRZRUNLQDWHDPZLWKOHDGHUVDFURVV GHSDUWPHQWXQLWVDQGOLQHVRIGHSDUWPHQWV,QDGGLWLRQ,KDYHWDNHQDSDUWLQEHQH¿WVRI+LOWRQ%DNXWREHWKH EHVWKRWHOLQ$]HUEDLMDQDQGIHHOWKHZRUGZLWKWKHOLJKWDQGZDUPRIKRVSLWDOLW\$VDUHVXOW,ZDVDEOHWRJURZ IRUSRVLWLRQRI$VVLVWDQWWR)URQW'HVN0DQDJHU7KHQ,ZDVR൵HUHGWRFKDQJHWKHKRWHOFKDLQDQGDFFHSWHG DQGQRZ,DPPDQDJLQJDWHDPZLWKLQ,QWHUFRQWLQHQWDO+RWHOV*URXSDQGGULYLQJKRWHOIRUVXFFHVVLQDYHU\ FRPSHWLWLYHPDUNHWRI$]HUEDLMDQ 7KHNH\WRP\VXFFHVVZDVDKDUGZRUNDQGQRQVWRSTXHVWLRQLQJ7KHPDMRULW\RIP\NQRZOHGJH, JHWIURPKRXUVRIVHOIGHYHORSPHQWDQGVOHHSOHVVQLJKWV,VWURQJO\EHOLHYHWKDWNQRZOHGJHLVDSRZHU,DOVR EHOLHYHWKDW\RXVKRXOGORYHZKDW\RXGREHFDXVHSHULRGLFDOO\HDFKRIXVIDFLQJZLWKMROWVDQGRQO\EHOLHYHLQ \RXUVXFFHVVEDVHGRQNQRZOHGJHH[SHULHQFHDQGORYHZLOOIRUFH\RXWRSURJUHVV Grammar:Past Perfect Tense Form 7KHPAST PERFECT TENSE LQGLFDWHVWKDWDQDFWLRQZDVFRPSOHWHG ¿QLVKHGRU³SHUIHFWHG´ DWVRPHSRLQWLQWKHSDVWEHIRUHVRPHWKLQJ HOVHKDSSHQHG7KLVWHQVHLVIRUPHGZLWKWKHSDVWWHQVHIRUPRI³WR KDYH´ +$' SOXVWKHSDVWSDUWLFLSOHRIWKHYHUE ZKLFKFDQEHHLWKHU UHJXODURULUUHJXODULQIRUP ,had walkedWZRPLOHVE\OXQFKWLPH ,had runWKUHHRWKHUPDUDWKRQVEHIRUHHQWHULQJWKH%RVWRQ0DUDWKRQ NOTE: 7KHPRVWFRPPRQPLVWDNHZLWKWKHSDVWSHUIHFWLVWRRYHUXVHLWRUWRXVHLWVLPSO\EHFDXVHZHDUHWDONLQJDERXW DWLPHLQWKHGLVWDQWSDVW )RUH[DPSOHZHZRXOGnot VD\ The Romans had spoken Latin EXWUDWKHU 7KH5RPDQVVSRNH/DWLQ Because it simply describes a past event, and not an event before and relevant to another past event. 17 8Œ1ā23Œ8ā(Œā1 Vocabulary II: GݤRUWDODPDRUWDܼܬY ޖaverage awesomeޖܤޝVԥPP|KWԥúԥP H[WUHPHO\JRRG GL൶FXOWMRE Wݕ OܼQGݤPH\GDQoD÷ÕUÕúޖchallenge FRQ¿GHQWޖNܤޝQIԥGԥQWUDKDW KDYLQJFRQ¿GHQFH VRPHWKLQJWKDW\RXVD\ZKHQ\RXZDQWWRFRQJUDWXODWH OHܼݕԥQWԥEULNWԥEULNHWPԥNޖU WݕԥܳޙcongratulationNԥQ VRPHRQH dutyޖGXޝWࡩLYԥ]LIԥ|KGԥOLN UHVSRQVLELOLW\ foreverIܧޝޖUHYܬԥEԥGL IRUDOOWLPH reasonableޖULޝ]ԥQԥEԥOPԥTEXO DFFHSWDEOH salaryޖV OܬLPDDúԥPԥNKDTTÕ D¿[HGDPRXQWRIPRQH\DJUHHGHYHU\ \HDUDVSD\IRUDQHPSOR\HHXVXDOO\SDLGGLUHFWO\LQWRKLVRUKHUEDQNDFFRXQW HYHU\PRQWK READING: How to Fill a CV form /RWVRIRXUVWXGHQWVVWXG\(QJOLVKWRLPSURYHWKHLUMRESURVSHFWVDQGZKHQ \RX¶UHDSSO\LQJIRUDMRELWLVKLJKO\OLNHO\WKDW\RXZLOOQHHGWRVXEPLWD&9 Personal Statement (PSOR\HUVQHHGWRKDYHDUHDVRQWRFRQWLQXHUHDGLQJWKHUHVWRI\RXU&9EHFDXVHLWLVWKHLUMREWRDWWUDFWDQG UHWDLQWKHEHVWHPSOR\HHVIRUWKHLUEXVLQHVVHV7KH\KDYHOLWWOHRUQRLQWHUHVWLQZKDW\RXZDQWRXWRI\RXU FDUHHU7KH\ZDQWWRNQRZZKDW\RXZLOOGRIRUWKHPKRZZLOO\RXEHQH¿WWKHLUEXVLQHVV"%XWPRVW&9VIDOO LQWRWKHWUDSRIEHLQJWRRVHOIRULHQWDWHG Employment History (PSOR\HUVVSHQGPRUHWLPHORRNLQJDWWKLVVHFWLRQWKDQDQ\RWKHUSDUWRI\RXU&97KLVVHFWLRQQHHGVWRDQVZHU WKHIROORZLQJ :K\VKRXOGWKH\KLUH\RXUDWKHUWKDQDQRWKHUFDQGLGDWH"+RZFDQ\RXSURYLGHDGGHGYDOXHWR WKHFRPSDQ\":KDWLVXQLTXHDERXW\RX"+RZFDQ\RXIXO¿OWKHLUQHHGV" Education -REKXQWLQJLVDEX\HUVDQGVHOOHUVPDUNHWSODFH 18 8Œ1ā23Œ8ā(Œā1 6R\RX¶UHORRNLQJIRUDMRE6HDUFKLQJIRUMREVLVDOUHDG\VWUHVVIXO,W¶VHYHQPRUHQHUYHZUDFNLQJ VWUHVVIXO ZKHQWKH\¿QDOO\FDOO\RXXSIRUDQLQWHUYLHZ$QGRQFH\RX¶YHJRWWKHMRELQWHUYLHZFRQJUDWXODWLRQV««EXW QRZ\RX¶YHJRWVRPHWKLQJHOVHWRZRUU\DERXW READING: Interview for a job The job interview is English! 7LPHWRSDQLF +RZGR,DQVZHUWKLV" :KDWDUHWKH\JRLQJWRDVN" :KDWGR,VD\WRUHDOO\LPSUHVVWKHPDQGPDNHWKHPFKRRVHPH" 2.DFWXDOO\LW¶VWLPHWRFDOPGRZQDQGUHOD[ 'RQ¶WZRUU\ $OPRVWHYHU\ERG\ZKRHYHUJRHVIRUDMRELQWHUYLHZLVDOLWWOHELWDIUDLG«DIWHUDOOWKLVRSSRUWXQLW\ FRXOGUHDOO\FKDQJH\RXUOLIHIRUHYHU+HUHDUHVRPHTXHVWLRQVWKDWWKH\ZLOOOLNHO\DVNDORQJZLWKDQVZHUVWR KHOS\RXURFN GRZHOORQ \RXULQWHUYLHZ,QVWHDGRIVD\LQJ³JRRGE\H´WR\RXUGUHDPMRE\RXFDQVD\³KHOOR´ 1. Tell me about yourself $IWHUJUHHWLQJVKDNLQJKDQGVDQGLQWURGXFLQJ\RXUVHOIWKHQH[WWKLQJWKDWLQWHUYLHZHUVDUHSUREDEO\JRLQJWR DVN\RXWRGRLVWRWDONDERXW\RXUVHOI 1RZ WKLV PLJKW VHHP HDV\ IRU \RX ± \RX¶YH SUDFWLFHGLW LQ \RXU (QJOLVK FODVV VR PXFK EXW WKH\ GRQ¶WZDQWWRKHDUHYHU\VLQJOHGHWDLO$YRLGVD\LQJVRPHWKLQJOLNH ,ZDVERUQLQ%HLMLQJ,ORYHSOD\LQJWKH FRPSXWHUDQGVXU¿QJWKHQHWRU,KDYHWZRVLVWHUV7KH\GRQ¶WZDQWWRNQRZHYHU\WKLQJDERXW\RX7KH\ZDQW WRNQRZDERXW\RXDQG\RXUFDUHHUJURZWK WKH\ZDQWWRNQRZDERXW\RXUHODWHGWRWKHMRE\RX¶UHDSSO\LQJIRU For example: ,¶YHEHHQZRUNLQJDVDMXQLRUFKHIDWDVPDOO,WDOLDQUHVWDXUDQWIRU\HDUVDQGP\ GXWLHVLQFOXGHGDVVLVWLQJWKHKHDGFKHIDQGSUHSDULQJVDODGV,KDYHDOZD\VEHHQLQWHUHVWHG LQIRRGDQGFRRNLQJZKLFKZDVZK\,FKRVHWRIROORZWKLVFDUHHUSDWK,VWXGLHGDW FROOHJHZKHUH,JDLQHGP\¿UVWOHYHOFRRNLQJGLSORPD 2. Why did you leave your last job? ,I\RX¶UHDSSO\LQJIRU\RXU¿UVWMREWKLVTXHVWLRQLVQRWIRU\RX ,I\RXFKRVHWROHDYH\RXUROGMREDYRLGVD\LQJDQ\WKLQJQHJDWLYHDERXW\RXUROGZRUNSODFHRUERVV 19 8Œ1ā23Œ8ā(Œā1 ,IHHO,ZDVQ¶WDEOHWRVKRZP\WDOHQWV ,¶PORRNLQJIRUDMREWKDWVXLWVP\TXDOL¿FDWLRQV ,¶PORRNLQJIRUDMREZKHUH,FDQJURZZLWKWKHFRPSDQ\ 3. What kind of salary do you expect? +HUH WKH\ DUH DVNLQJ \RX DERXW KRZ PXFK PRQH\ \RXZRXOGH[SHFWWRHDUQIURPWKHMRE%HUHDVRQDEOH 0DNHVXUH\RXGR\RXUUHVHDUFKRQWKHLQWHUQHWDERXW ZKDWWKHDYHUDJHVDODU\LV'RQRWVD\,GRQ¶WNQRZ LW PDNHV \RX VRXQG XQVXUH %H FRQ¿GHQW DQG QDPH \RXUSULFHZLWKRXWVHOOLQJ\RXUVHOIWRRVKRUW JRLQJIRU OHVV RUJRLQJWRRKLJK7KHWUXWKRIWKHPDWWHULVWKH\ DOUHDG\KDYHDVDODU\LQPLQGEXWWKLVLVWKHLUZD\RI FKHFNLQJLI\RXNQRZWKHLQGXVWU\DQGLI\RX¶UHDZDUHRI\RXURZQVNLOOV -RELQWHUYLHZVGRQ¶WKDYHWREHVFDU\5HPHPEHU¿UVWLPSUHVVLRQVFRXQWWKLQNEHIRUH\RXVSHDNDQGVKRZ \RXUJUHDW(QJOLVKVNLOOVDQGJLYHDZHVRPHDQVZHUVWRZLQWKDWMRE*22'/8&. 1.5.1. QONAQPƏRVƏRLİK SƏNAYESİNDƏKİ TENDENSIYALARI İNTERNET VASİTƏSİLƏ ARAŞDIRIR )c%FcBk{FeXF¥ Vocabulary: AmenityԥޖPHQԥWࡩLUDKDWOÕT VRPHWKLQJVXFKDVDVZLPPLQJSRRORUVKRSSLQJFHQWUHWKDWLVLQWHQGHGWR PDNHOLIHPRUHSOHDVDQWRUFRPIRUWDEOHIRUWKHSHRSOHLQDWRZQKRWHORURWKHUSODFH CorrespondޙNܧޝUԥޖVSܤޝQGX\÷XQROPDT WRPDWFKRUEHVLPLODURUHTXDO HQKDQFHܼQޖK QVDUWÕUPDT WRLPSURYHWKHTXDOLW\DPRXQWRUVWUHQJWKRIVRPHWKLQJ MillennialPܼޖOHQLԥOPLQLOOLN UHODWLQJWRDPLOOHQQLXPRUWRWKH\HDU PareSHԥUNԥVPԥNVR\PDT WRFXWDZD\WKHRXWHUOD\HUIURPVRPHWKLQJHVSHFLDOO\DIUXLWRUDYHJHWDEOH SavvyޖV YLDQOD\Õú SUDFWLFDONQRZOHGJHDQGDELOLW\ READING: Trends in Hospitality 2QFH ORQJ DJR KRWHOV PRWHOV DQG RWKHU KRVSLWDOLW\ EXVLQHVVHV RFFXSLHG D IDLUO\ VLPSOH VSDFH LQ SHRSOH¶V OLYHV²WKH\ZHUHDSODFHIRUJXHVWVWROD\WKHLUKHDGVDZD\IURPKRPH%XWDQ\RQHZKR¶VVSHQWWLPHLQWKH KRVSLWDOLW\LQGXVWU\LQWKHODVWVHYHUDO\HDUVNQRZVWKDWWKHUROHRIWHFKQRORJ\LQKRVSLWDOLW\EXVLQHVVHVKDV 20 8Œ1ā23Œ8ā(Œā1 GUDVWLFDOO\H[SDQGHG 6RZH¶UHKHUHWRVKDUHWKHWRSFRPPXQLFDWLRQWHFKQRORJ\WUHQGVLQKRVSLWDOLW\WRGD\&KHFNWKHPRXW7KLQN DERXWZKLFKRQHVPDNHVHQVHIRU\RXUEXVLQHVV$QGLI\RXVHHDQRSSRUWXQLW\\RXFDQJHWRXWLQIURQWDQG EHJLQSODQQLQJDFFRUGLQJO\$IWHUDOOLQKRVSLWDOLW\HYHU\DGYDQWDJHFRXQWV Here are 5 trends of tourism: *RQHDUHWKHGD\VRIQHHGLQJWRFDOOWKHIURQWGHVNRUFRQFLHUJHIRUUHTXHVWV7RGD\¶VKRWHOJXHVWVFDQWH[W KRWHOVWD൵PHPEHUVRQFRUUHVSRQGLQJVPDUWSKRQHDSSV 5RRPVZLOOEHPRUHWHFKVDYY\.HHSDORRNRXWIRUKLJKWHFKDPHQLWLHVWKDWJREH\RQGLQURRPL3DGVDQG :L)LDFFHVV6PDUWURRPVDUHWKHQH[WELJWKLQJ 0LOOHQQLDOVZLOOFRQWLQXHWRLQÀXHQFHKRWHOGHVLJQ3DUHGGRZQURRPVDQGHQKDQFHGFRPPRQVSDFHVZLOOEH WKHQRUP5RRPVRQWKHRWKHUKDQGDUHJHWWLQJVPDOOHUWKDQNVWRERWKWKHGHVLUHVRI\RXQJHUWUDYHOHUVDVZHOO DVULVLQJUHDOHVWDWHFRVWV 5HVRUWIHHVDUHQ¶WMXVWIRUUHVRUWVDQ\PRUH5HVRUWIHHVRUWKRVHVPDOORIWHQXQH[SHFWHGFKDUJHVRQ\RXUKRWHO ELOOWKDWPD\LQFOXGHDPHQLWLHVVXFKDVLQURRP:L)LDFFHVVDQGRQVLWHSDUNLQJDUHQRORQJHUMXVWIRUUHVRUWV ([FHOOHQW+DSS\6WD൵:LOO%HWKH.H\WR6XFFHVV 1.6. TƏLƏBƏLƏR ÜÇÜN FƏALİYYƏTLƏR 'LYLGHWKHVWXGHQWVLQWRJURXSVDQGWKHQDVNWKHPWRZULWHZRUGVUHODWHGWRWRXULVP LQGXVWU\DVPXFKDVWKH\FDQ $VNVWXGHQWVWRUHDGWKHWH[WDQGWRQRWHWKHZRUGVZKLFKWKH\GRQ¶WNQRZWKHPHDQLQJ7KHQWKH VWXGHQWVPXVW¿QGWKHVHZRUGVGH¿QLWLRQDQGXVHWKHPLQWKHVHQWHQFHV 21 8Œ1ā23Œ8ā(Œā1 *LYHWKHVWXGHQWVPLQIRUUHDGLQJWKHWH[W$VNWKHPWRWDNHQRWHVRQWKHLUFRS\ERRNVDERXWWKH EHQH¿WVRIWRXULVPLQGXVWU\ 3UHSDUH D UROH SOD\ &KRRVH D VWXGHQW DV D MRXUQDOLVW DQG DVNKLPRUKHUWRSUHSDUHTXHVWLRQVWRWKHWRXULVWVLQDFLW\FHQWUH 2WKHUVWXGHQWVDVWRXULVWVIURPGL൵HUHQWFRXQWULHVPXVWDQVZHUWKH TXHVWLRQV)H &DQ,DVN\RXVRPHTXHVWLRQVSOHDVH":KDWLV\RXU QDPH":KHUHDUH\RXIURP"DQGHWF 'LYLGHWKHVWXGHQWVLQWRJURXSV$VNHDFKJURXSWRZULWH TXHVWLRQVDERXWWRXULVP7KHQ,FKDQJHWKHSDSHUV(DFKRIWKHJURXSVPXVWDQVZHUWKHTXHVWLRQV$WODVWZH UHDGDQGFKRRVHWKHZLQQHUJURXS *HWGLYLGHGWKHVWXGHQWVLQWRWZRJURXSV7HOOWKHPWRZULWHZKDWWKH\KDYHOHDUQWXVLQJQHZZRUGV )H ,¶YHOHDUQWWKDW )LQGLQIRUPDWLRQDERXWWRXULVPLQ$]HUEDLMDQ0DNHDSUHVHQWDWLRQRILW &KRRVHTXHVWLRQVRUZULWHRI\RXURZQVXUYH\TXHVWLRQVEHORZ7KHQWDONWRVWXGHQWV ZULWHWKHLU UHVSRQVHV 'R\RXZDQWWRSUHVHUYHGHHU":K\" :KDWPDNHV\RXDQJU\ZKHQ\RXJRWRDWHPSOH" :KDWLV\RXUIDYRULWHWRXULVPGHVWLQDWLRQ" D WKHEHDFKE WKHPRXQWDLQVF DQRWKHUFRXQWU\G RWKHU $UH\RXSROLWHWRWKHVHOOHUVZKHQVRXYHQLUVDUHYHU\H[SHQVLYH" +DYH\RXHYHUEHHQRQDKRUVHULGH":KHUH" :ULWHDVKRUWUHSRUWDIWHU\RXKDYHWDONHGWR¿YHSHRSOH)RUH[DPSOH 0RVWVWXGHQWVZDQWWRSUHVHUYHGHHUEHFDXVHWKH\WKLQNWKH\DUHXQLTXH 6RPHVWXGHQWVVDLGWKH\DUHDQJU\DWDWHPSOHZKHQLWLVWRRFURZGHG $IHZVWXGHQWVVDLGWKHLUIDYRULWHGHVWLQDWLRQLV 2QHVWXGHQWVDLGHWF /HDUQWKHPHDQLQJDQGSURQRXQFLDWLRQIRUPRIWKHYRFDEXODU\ZRUGV 6WXGHQWVPXVW¿QGZRUGVIURPWKHWH[WVDQGOHDUQWKHPXVLQJWKHPLQWKHVHQWHQFHV *HWGLYLGHGLQWRJURXSV+LVWRU\*HRJUDSK\DQG&XOWXUHRI$]HUEDLMDQ7KH\PXVWUHDGWKHWH[WV 7KHQDOHDGHURIHDFKJURXSPXVWSUHVHQWWKHLUJURXSZRUN7KHEHVWSUHVHQWDWLRQRIWKHVHJURXSVZLOOEHWKH ZLQQHU :ULWHWKHQDPHVRISODFHVRILQWHUHVWRUVLJKWVHHLQJVRI$]HUEDLMDQ 22 8Œ1ā23Œ8ā(Œā1 Geographical Historical Cultural 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. (DFKJURXSPXVWSUHSDUHTXHVWLRQVDERXWWKHLUJURXSZRUN7KHQWKH\ZLOOFKDQJHWKHSDSHUVDQG DQVZHUWKHTXHVWLRQV :KLFKRWKHUQDWXUDODQGFXOWXUDODWWUDFWLRQVRI$]HUEDLMDQZRXOG\RXSUHVHQWWRIRUHLJQYLVLWRUV" ,PDJLQHDWRXULVWFRPHVDQGDVNV\RXZKLFKUHJLRQRI$]HUEDLMDQLVJRRGLQZLQWHU",QVXPPHU" :K\GR\RXWKLQNSHRSOHYLVLW$]HUEDLMDQ" 5HDGWKHWH[WDWWHQWLYHO\)LQGV\QRQ\PVRIWKHZRUGVLQWKHWH[WV 7KHVWXGHQWVPXVWFKRRVHDZRUGWKDWWKH\ZRXOGOLNHWRDGRSWDQGGRVRPHUHVHDUFKRQLWXVLQJWKH WHPSODWHDERYH Word Meaning Part of Speech Example of Usage (DFKVWXGHQWWKHQJLYHVDVKRUWSUHVHQWDWLRQRQKLVRUKHUDGRSWHGZRUGXQWLODOOWKHFODVVKDVKDG DFKDQFH7KHEHORZ%HTXLFNWKRXJK\RXJHWVHFRQGVWRFKRRVHDQDQVZHU,I\RXUXQRXWRIWLPH\RX DXWRPDWLFDOO\JHWWKDWTXHVWLRQZURQJ ,QSDLUVRUVPDOOJURXSVWKLQNRUDVPDQ\GL൵HUHQWUHDVRQVZK\SHRSOHWUDYHODQGZULWHGRZQDUHDVRQ LQDWDEOH 8VH\RXUSHQWRURWDWHWKHORFDWLRQYLHZ:KHQ\RXWKLQN\RXNQRZWKHDQVZHUFOLFNRQHRIWKHRSWLRQV EHORZ%HTXLFNWKRXJK\RXJHWVHFRQGVWRFKRRVHDQDQVZHU,I\RXUXQRXWRIWLPH\RXDXWRPDWLFDOO\JHW WKDWTXHVWLRQZURQJ 3XWWKHQDPHVRIWKHVHFLWLHVXSRQWKHERDUGDQGDVNVWXGHQWVWRJHWLQWRVPDOOJURXSVDQGVKDUHDQ\ LQIRUPDWLRQWKH\NQRZDERXWWKHFLWLHV,I\RXKDYHLPDJHVRIWKHFLWLHV\RXFRXOGDOVRKDQGWKHVHRXWRUVKRZ LPDJHVXVLQJDSURMHFWRU 23 8Œ1ā23Œ8ā(Œā1 0DGULG 'XEOLQ 7RURQWR /RQGRQ $PVWHUGDP ,PDJLQHWKDWWKH\DUHJRLQJWROLYHDQGZRUNLQRQHRIWKRVHFLWLHVIRUD\HDU 7HOOWKHVWXGHQWVWRZRUNLQJURXSVDQGWKLQNDERXWWKLQJVWKH\ZRXOGOLNHWRNQRZ DERXWHDFKFLW\EHIRUHWKH\GHFLGHZKLFKRQHWRJRWR 1RZHDFKVWXGHQWFKRRVHRQHFLW\HDFKWRUHVHDUFKDQGWKH\PXVW¿QGRXW DVPXFKDERXWLWDVWKH\FDQ,I\RXKDYHDFFHVVWRFRPSXWHUVRURWKHULQIRUPDWLRQ UHVRXUFHVLQ\RXUVFKRROWKHQWKH\FRXOGGRWKLVLQFODVVWLPH,IQRWVHWWKLVWDVNIRUKRPHZRUN $VNVWXGHQWVWRJHWLQWRSDLUVWRZULWHDGLDORJXHRQWKHFLW\ZKHUHWKH\ZDQWWRWUDYHO:KHQVWXGHQW $LVVSHDNLQJVWXGHQW%VKRXOGZULWHGRZQZKDWWKH\DUHVD\LQJDQGYLFHYHUVD:KHQWKH\KDYH¿QLVKHGWKH FRQYHUVDWLRQWKH\VKRXOGFKHFNZKDWHDFKRWKHUKDVZULWWHQDQGSXWWKHWZRVLGHVRIWKHFRQYHUVDWLRQWRJHWKHU 24 8Œ1ā23Œ8ā(Œā1 5HDGWKHYRFDEXODU\¿QGWKHRSSRVLWHVRIWKHZRUGVLQ$]HUL *LYHHDFKVWXGHQWD&9IRUPRIDQ\KRWHO$VNWKHPWR¿OOWKHSDSHU 7HOOWKHVWXGHQWVWR¿QGDEUUHYDWLRQVEHORZ )H YYDFDQW :727$)22) %6*/ URRP '%/ URRP % %$PHULFDQ%UHDNIDVW $VNWKHVWXGHQWVWR¿QGPRUHDEEUHYDWLRQVIRUWKHLUSURIHVVLRQV 5HDGDERXW.KD\DO0DPPDGRY7KHQZULWHDERXWWKHVXFFHVVIXOFDUHHURIHLWKHU\RXUIDPLO\PHPEHU RURQHRI\RXUUHODWLYHVRUVRPHERG\ZKR\RXDUHIRQGRI )LQGLQIRUPDWLRQDERXW7KRPDV0HGO*RUGRQ5DPVH\:KRDUHWKH\" $VNVWXGHQWVWRFKRRVHDMRERXWRIWKHZRUGVDQGJLYHUHDVRQVZK\WKH\KDYHFKRVHQWKLVMRE 75$9(/$*(17 +27(/0$1$*(5 +27(/&+() (9(1725*$1,=(5 +27(/&216,(5*( +27(/$'0,1,675$725 &216,(5*( :ULWHYHUEVVXFKDVWRZRUNWRKHOSWRORRNIRUFKDQJHWRUHOD[«6SOLWWKHFODVVLQWRWZRWHDPV%ULQJ RQHVWXGHQWIURPHDFKWHDPWRWKHIURQWRIWKHFODVVDQGRQHRIWKHPFKRRVHDQDFWLRQIURPWKHEDJ+DYHERWK VWXGHQWVPLPHWKHDFWLRQWRWKHLUWHDP7KH¿UVWWHDPWRVKRXWWKHFRUUHFWDQVZHUZLQVDSRLQW5HSHDWWKLVXQWLO DOOVWXGHQWVKDYHPLPHGDWOHDVWRQHDFWLRQ 6WXGHQWVPXVW¿QGWKHQDPHVRIQHFHVVDU\GRFXPHQWVIRUWKHPGXULQJDSSOLQJIRUDMREDQGDOVRDIWHU WKH\¿QGDMRE :KDWODERUULJKWVGR\RXNQRZ"6WXGHQWPXVWVKDUHWKHLULQIRUPDWLRQDERXWODERUULJKWV$WWKHVDPH WLPHRQHRIWKHVWXGHQWVPXVWZULWHWKHVD\LQJVRQWKHERDUG $VNVWXGHQWVWRZULWHGRZQQHZZRUGVZKLFKWKH\KDYHOHDUQHGLQWKLVSDUDJUDSK :KHUHGR\RXZDQWWREHLQ\HDUV":KDWDUH\RXUSURIHVVLRQDODQGSHUVRQDOJRDOV" 'HVFULEH\RXUMRE&KRRVHWKHSKUDVHV\RXOLNHIURPWKHOLVWEHORZWRGHVFULEHLW Job Function ,DPD"0\SURIHVVLRQLV"0\MRELV",GHDOZLWK"0\GXWLHVLQYROYH",DPUHVSRQVLEOHIRU",ZRUN FORVHO\ZLWK" Work Environment ,W\SLFDOO\XVXDOO\ZRUN"0\ZRUNLQJKRXUVDUH",XVXDOO\ZRUNIURP"WR,VRPHWLPHVKDYHWRGR 25 8Œ1ā23Œ8ā(Œā1 RYHUWLPH" Education and Experience 7REHLQP\MREWREHD"\RXKDYHWRJUDGXDWHIURP"7RSHUIRUPP\MRELW¶VJRRGWRKDYHHGXFDWLRQ)RU P\MRE\RXQHHG" ([SHULHQFHLVQRQHHGHGIRUWKLVMRE Tell Your Story, Attract More Customers Storytelling can help businesses of all types attract more FXVWRPHUV EXW KRWHOV KDYH D GH¿QLWH DGYDQWDJH )URP FHOHEUDWLQJZHGGLQJVWRFORVLQJEXVLQHVVGHDOVWRHQMR\LQJ D PXFK GHVHUYHG YDFDWLRQ JXHVWV DUH H[SHULHQFLQJ \RXU hotel and creating their stories day in and day out. Smart hotel marketers leverage these stories to engage and attract new guests. 5HDGDERXWWKHUHVRUWVLQWKHWH[W7KHQZULWHWKHVLPLODULWLHVDQGGL൵HUHQFHVEHWZHHQKRWHOVDQGUHVRUWV RQWKHERDUG 26 8Œ1ā23Œ8ā(Œā1 1.7. QİYMƏTLƏNDİRMƏ $úD÷ÕGDNÕTL\PԥWOԥQGLUPԥPH\DUÕQDԥVDVԥQTL\PԥWOԥQGLUԥFԥNVLQL] ³7XUL]PYԥWXULVWDQOD\ÕúODUÕQÕWԥVYLUHGLU´ :ULWHVHQWHQFHVLQ3UHVHQW3HUIHFW7HQVH)RUPDVPXFKDV\RXFDQGXULQJPLQXWHV 'R\RXHQMR\KDYLQJWRXULVWVLQ\RXUFRPPXQLW\":ULWHDQDUWLFOHDERXWLW $QVZHUWKHIROORZLQJTXHVWLRQV +RZLPSRUWDQWLVWRXULVPLQ\RXUFRXQWU\" 'R\RXSUHIHUWRXULVPSDFNDJHWRXUVRUGR\RXSUHIHUWRSODQ\RXURZQYDFDWLRQV":K\" ,VLWEHWWHUWRJRWRSRSXODUWRXULVWGHVWLQDWLRQVRUOHVVHUNQRZQWRXULVWGHVWLQDWLRQV":K\" 6KRXOGDJRYHUQPHQWWU\WRLPSURYHGRPHVWLFWRXULVPRUWU\WRDWWUDFWLQWHUQDWLRQDOWRXULVWVLQVWHDG":K\" :KDW¶VWKHEHVWZD\WRWUDYHOZKHQ\RXYLVLWDFRXQWU\"7UDLQFDUELF\FOHEXVVRPHRWKHUZD\":K\" • Use these words in the following sentences: UHVWRUDWLRQLPSURYHPHQWLQGXVWU\WUDQVSRUWDWLRQ EHQH¿W 7KHJRYHUQPHQWLVWU\LQJWRDWWUDFWBBBBBBBBBWRWKHDUHD %LOO\¶VZRUNDWVFKRROKDVVKRZQVLJQVRIBBBBBBBBBWKLV\HDU (OLVHKDVZRUNHGRQDQXPEHURI WKFHQWXU\EXLOGLQJUHVWRUDWLRQV 7KHGLVFRYHU\RIRLOEURXJKWPDQ\BBBBBBBBWRWKHWRZQ 7KH*RYHUQPHQWGRHVOLWWOHWRVROYHWKHVWDWH¶VBBBBBBBBBSUREOHPV &KRRVHPDWFKWKHLQWHUYLHZTXHVWLRQVZÕWKWKHDQVZHUVDERXWD collage tourist Nanami from Japan. +RZGLG\RXOLYHOLNHDORFDOLQ\RXVWXG\DEURDGFLW\" +RZKDVVWXG\LQJDEURDGLPSDFWHG\RXUSHUVRQDOJURZWK" 6RZK\0DOWD",ZDVDOZD\VFXULRXVLQ¿QGLQJRXWZK\\RXGHFLGHGWR VWXG\DEURDGLQ0DOWD8VXDOO\VWXGHQWVFKRRVHWKH³SRSXODU´VWXG\DEURDG GHVWLQDWLRQVOLNHWKH8.)UDQFH,WDO\RU$XVWUDOLD :KDWDUHVRPHWLSV\RXFDQJLYHVWXGHQWVOLYLQJDEURDGIRUWKH¿UVWWLPHRUVRPHZRUGVRIDGYLFH" D 2QHRIP\UHDVRQVIRUVWXG\LQJDEURDGZDVWROHDUQ(QJOLVK,ZDQWHGWROLYHLQDSODFHZKHUHWKHUHZHUHQ¶W PDQ\-DSDQHVHSHRSOHOLNHP\VHOIEHFDXVH,ZDQWHGWREHIRUFHGWRVSHDN(QJOLVKDWDOOWLPHV:KHQ\RXUWU\LQJ WROHDUQDQHZODQJXDJHLWLVLPSRUWDQWWRSUDFWLFHDVPXFKDVSRVVLEOHHYHQLILW¶VGL൶FXOWDW¿UVW,DOVRORYHG 27 8Œ1ā23Œ8ā(Œā 1 WKHLGHDRIOLYLQJLQSODFHDVXQLTXHO\EHDXWLIXODV0DOWD E ,VSHQWD\HDUOLYLQJLQ0DOWDJRLQJWRDQLQWHUQDWLRQDOVFKRROVRWKDWJDYHPHDORWRIWLPHWRH[SORUHDQG OHDUQPRUHDERXWWKHFRXQWU\,ZDVWKHRQO\-DSDQHVHJLUOLQP\VFKRRO F /RRNDWWKHZRUGVEHORZDQGGLYLGHWKHPLQWRSRVLWLYHQHJDWLYHDQGQHXWUDO*LYHH[DPSOHVDQG discuss your reasons. Polite, tourist attraction, village, argue, agree, embrassing, angry, polite, lucky, tradition, disadvantages • Fill the blanket with a verb in Past Participle. :KRKDYH\RXBBBBBBBBBBBBB" :KDWKDYH\RXBBBBBBBBBBBBB" :K\KDYH\RXBBBBBBBBBBBBBBB" :KHQKDYH\RXBBBBBBBBBBBBB" :KHUHKDYH\RXBBBBBBBBBBBBBB" +RZKDYH\RXBBBBBBBBBBBBBBB" +RZPXFKPRQH\KDYH\RXBBBBBBBBBBB" • Answer the questions: :KLFKFRXQWULHVKDYH\RXYLVLWHGDVDWRXULVW":KLFKFRXQWULHVZRXOG\RXOLNHWRYLVLW":K\" :KDWIDPRXVDWWUDFWLRQVKDYH\RXVHHQ" :KLFKZDV\RXUIDYRXULWH"DQGZK\" $FVHVV\RXUSURJUHVVLQWKLVXQLWTick 9WKHVWDWHPHQWZKLFKDUHWUXH ,FDQXQGHUVWDQGDUWLFOHVWKHWRXULVPLQGXVWU\ Ƒ ,FDQXQGHUVWDQGZK\WRXULVPLVVRLPSRUWDQW Ƒ ,FDQGHVFULEHWKHSRVLWLYHDQGQHJDWLYHLPSDFWVRIWRXULVP Ƒ ,FDQVSHDNDERXWWKHW\SHVRIWRXULVPƑ 28 8Œ1ā23Œ8ā(Œā 1 ³$]ԥUED\FDQÕQWDUL[LFR÷UD¿\DVÕYԥPԥGԥQL\\ԥWLKDTTÕQGDGDQÕúÕU´ :ULWHWKHQDPHVRIWKHSODFHVLQWKHSLFWXUHV A B C D E F GHJ $BBBBBBBBBBBBBBBBBBBBBBBBBBB %BBBBBBBBBBBBBBBBBBBBBBBBBBB &BBBBBBBBBBBBBBBBBBBBBBBBBBB 'BBBBBBBBBBBBBBBBBBBBBBBBBBB (BBBBBBBBBBBBBBBBBBBBBBBBBBB )BBBBBBBBBBBBBBBBBBBBBBBBBBB *BBBBBBBBBBBBBBBBBBBBBBBBBBB +BBBBBBBBBBBBBBBBBBBBBBBBBBB -BBBBBBBBBBBBBBBBBBBBBBBBBBB +DYH\RXHYHUEHHQWRDQ\RIWKHVHSODFHV" 29 8Œ1ā23Œ8ā(Œā 1 :KHUHGLG\RXJR" :KDWGLG\RXGR" :KLFKFLW\ZRXOG\RXOLNHWRWDNHDWRXULQ":K\" • Choose the correct word in the sentences. 6HUYLFHVKRVSLWDEOHVKRUHKLVWRULFDOWRZHUFXOWXUH 7KHUHLVDWHQSHUFHQWBBBBBBBBFKDUJHLQFOXGHGLQWKHELOO :HFRXOGKHDUZDYHVFUDVKLQJDJDLQVWWKHBBBBBBBBB +HVWXGLHGWKHBBBBBBBBRI$]HUEDLMDQ 7KHOLEUDU\KDVDQLPSRUWDQWFROOHFWLRQRIBBBBBBBBBBGRFXPHQWV )URPWKHWRSRIWKHBBBBBBBBBWKHRXWORRNRYHUWKHFLW\ZDVEUHDWKWDNLQJ :LWKWKHGHYHORSPHQWRIFRPIRUWDEOHDQGBBBBBBBBKRWHOVDQGHQWHUWDLQPHQWWKDWFRXOGEHYHU\ODUJHO\ LQFUHDVHG • Write the answers to the following questions? $UH\RXSODQQLQJRQJRLQJDQ\ZKHUHIRU\RXUQH[WYDFDWLRQ" ,IVRZKHUH" :KRZLWK" +RZORQJZLOO\RXVWD\" $UH\RXDIUDLGRIJRLQJDEURDGDORQH" &RXOG\RXOLYHLQDQRWKHUFRXQWU\IRUWKHUHVWRI\RXUOLIH" 'HVFULEHWKHPRVWLQWHUHVWLQJSHUVRQ\RXPHWRQRQHRI\RXUWUDYHOV :KDWZDV\RXUEHVWWULS" :KDWZDV\RXUZRUVWWULS" 'LG\RXUFODVVLQKLJKVFKRROJRRQDWULSWRJHWKHU" ,IVRZKHUHGLG\RXJR" +RZORQJGLG\RXVWD\" +RZGLG\RXJHWWKHUH" • Discuss these statements with a partner.Write T(true) or F(false). 2QHLQ¿IW\RIDOOZRUNHUVDUHHPSOR\HGLQWRXULVPUHODWHGLQGXVWULHV 7KHQXPEHURILQWHUQDWLRQDOWRXULVPDUULYDOVZLOOPRUHWKDQGRXEOHWLOO 30 8Œ1ā23Œ8ā(Œā 1 7RXULVWVRIWHQZRUU\DERXWLQWHUQDWLRQDOVHFXULW\ 7RXULVPKDVRQO\KDGDJRRGLQÀXHQFHRQWKHPRGHUQZRUOG • Which of the pieces of information in this list is not in the dictionary? )H7KHZRUG±WRXULVP øWVWUDQVODWLRQLQ\RXUODQJXDJH WݜUܼ]ԥPޖ7KHSKRQHWLFGHVFULEWLRQ 7KHSDUWRIVSHHFKQRXQ 8VH LQ DQ H[DPSOH VHQWHQFHV ±7RXULVP LV WKH ZRUOG¶V ELJJHVW LQGXVWU\ DQG HPSOR\V PLOOHRQV RI SHRSOH WKURXJKRXWWKHZRUOG 5HODWHGZRUGVWRXULVW • Which of the following activities can you do in which place? 5HQWDELF\FOHVSHQGVRPHWLPHRQWKHEHDFKJRKLNLQJYLVLWWKHFLW\ÀRDWLQJPDUNHWVYLVLWVRPHRIWKHPDQ\ WHPSOHVJRKRUVHULGLQJYLVLWWKHFDSLWDOFLW\JR¿VKLQJSOD\JROIKDYHDYLHZRIDZDWHUIDOOYLVLWKLVWRULFDO PRQXPHQWVPXVHXPVYLVLW0RVTXHVVHHIRUHVWV¿HOGV • Insert a/an or the to complete the sentences. 0\IULHQGOLYHVLQ««VPDOOYLOODJHLQ0LQJDFKHYLU 7KLVZHHNHQG,DPJRLQJWRZULWH«OHWWHUWRDIULHQGRIPLQH ³0[WԥOLI|ONԥOԥULQGLOLYԥPԥGԥQL\\ԥWLQLTÕVDRODUDTELOGL\LQLQPD\LúHWGLULU´ )LOOLQHDFKEODQNZLWKWKHFRUUHFWZRUG,IERWKZRUGVFDQEHXVHGFKRRVHWKHRQHWKDWVRXQGVPRUH QDWXUDOLQHDFKVLWXDWLRQ 72.<2LVDQBBBBBBB XOWUDYHU\ PRGHUQPHWURSROLV '8%$,LVDBBBBBBB FRPSDUDWLYHUHODWLYHO\ QHZWUDYHOGHVWLQDWLRQEXWLWKDVPDQ\H[FHOOHQWDPHQLWLHV 31 8Œ1ā23Œ8ā(Œā 1 2QHRI35$*8(¶VPRVWEHDXWLIXOODQGPDUNVWKH+UDGFDQ\BBBBBBB VLWVORFDWHG DWRSDKLOORYHUORRNLQJ WKHFLW\ /21'21KDVDYHU\JRRGBBBBBBB SHRSOHSXEOLF WUDQVSRUWDWLRQV\VWHP 7KHEHDFKHVRI5,2'(-$1(,52DUHZRUOGBBBBBBB NQRZQIDPRXV 7KHZLQWHUVLQ%$5&(/21$DUHYHU\BBBBBBB PLOGPHGLXP %$1*.2.¶VFOLPDWHLVWURSLFDOVR\RXZRQ¶WQHHGWREULQJ\RXUBBBBBBB ZLQWHUFROG FORWKHV 1(:<25.&,7<¶VBBBBBBB VN\OLQHVN\ LVDPD]LQJ LQFUHGLEOHEUHDWKWDNLQJHWF 'HVSLWHKDYLQJORWVRIBBBBBBB DQFLHQWDUFKDLF DUFKLWHFWXUH520(LVRQHRI(XURSH¶VPRVWIDVKLRQDEOH FLWLHV %25$%25$LVQRWIRUWUDYHOHUVRQDBBBBBBB EXGJHWEXGJH WUDYHOHUVORRNLQJWRVDYHPRQH\ • Choose the correct word: good or well 0D[LVDBBBBBBBVLQJHU 6KHVLQJVWKHVRQJBBBBBBB 7KHVWHDNVPHOOVBBBBBBBB ,DGPLUHKHU6KHLVBBBBBBBZULWHU +HU(QJOLVKLVYHU\BBBBBBB • Answer the questions: :KDWDUHVRPHWKLQJVWKDWGH¿QHDFXOWXUH")RUH[DPSOHPXVLFODQJXDJH :KDWGR\RXWKLQNLVLQWHUHVWLQJDERXW\RXUFXOWXUH" ,I\RXFRXOGFKDQJHRQHWKLQJDERXW\RXUFXOWXUHZKDWZRXOGLWEH" :K\GR\RXWKLQNFXOWXUHLVLPSRUWDQW" :KDWGR\RXWKLQNLVLPSRUWDQWZKHQYLVLWLQJDQRWKHUFRXQWU\" $UHWKHUHSHRSOHRIGL൵HUHQWFXOWXUHVLQ\RXUFRXQWU\"$UH\RXIULHQGVZLWKDQ\RIWKHP" :KDWRWKHUFXOWXUHVKDYH\RXPHWSHRSOHIURP" :RXOG\RXHYHUFRQVLGHUPDUU\LQJRUGDWLQJVRPHRQHIURPDQRWKHUFXOWXUH" • Work in pairs. Find the odd one out in each group of words and expressions. Explain the reason for your choice. SXQLVKGLVFLSOLQHQDJVSRLO HGXFDWHEULQJXSORRNDIWHUUDLVH HQFRXUDJHVKDPHSUDLVHUHZDUG EUHDGFKHHVHULFHSDVWD VLWEDFNVKDNHKDQGVZDYHSRLQW 32 8Œ1ā23Œ8ā(Œā 1 LQWHUUXSWVWDUHVPLOHFKHZJXP ZHOOEHKDYHGR൵HQVLYHSROLWHFRXUWHRXV /RRNDWWKHGLFWLRQDU\WUDQVFULSWLRQVRIWKHIROORZLQJFLWLHVDQGFRXQWULHV 6SDLQ(J\SW&DLUR/RQGRQ0H[LFR-DSDQ,WDO\ :ULWHRWKHUFRXQWU\RUFLW\QDPHVWKDW\RXDUHLQWHUHVWHGLQ &RPSOHWHWKHVHQWHQFHVXVLQJZRUGVEHORZ (DUQ6SHQG5HFHLYH ,I \RX BBBBBBBBBBPRUH WKDQ \RXBBBBBBBBB \RX¶OO JHWLQWR GHEW%XW LI \RX BBBBBPRUH WKDQ \RX BBBBBBB\RXFDQVDYH 7KH ,7 PDQDJHU LV RQH RI WKH KLJKHVW BBBBBBBLQ WKH FRPSDQ\+LV WRWDOBBBBBBBDUH WZLFH ZKDW ,BBBBBBBBB :KHQ\RXDUHRQDEXVLQHVVWULS\RXFDQFODLPWKLQJVOLNHWUDYHODQGKRWHOFRVWVDVBBBBBBBBB%XW\RX PXVWUHPHPEHUWRJHWDBBBBBBB 7KHWUDYHODJHQF\GLGQ¶WPDNHDSUR¿WODVW\HDUEHFDXVHWKHBBBBBBBZDVJUHDWHUWKDQWKHBBBBBBB IURPFXVWRPHUV • Delete the incorrect word and write the correct word. 0\EURWKHUKDVJRQHWRVWXG\«««« &KLQHVH&KLQD LQ«««« &KLQHVH&KLQD 0\PRWRUF\FOHZDVPDGHLQ«««« -DSDQ-DSDQHVH 7KHLQVWUXFWLRQVKDYHEHHQZULWWHQLQ««««« )UDQFH)UHQFH 0RVWRIWKHYLVLWRUVLQRXUKRWHOFRPHIURP«««« $PHULFDQ$PHULFD :HKDYHDQHZJXHVWVWD\LQJLQWKHKRWHO6KHLVWUDYHOOLQJRQD (XURSHDQ(XURSH SDVVSRUWEXW VKHKDVDVWURQJ««««« $PHULFDQ$PHULFD DFFHQW ³ø[WLVDVDX\÷XQWHUPLQOԥULFPOԥOԥUGԥLVWLIDGԥHGLU´ )LQGVL[SDLUVRIRSSRVLWHDGMHFWLYHV &DOP IULHQGO\ ÀH[LEOH H[WURYHUW 1HUYRXV /D]\ VPDUW VK\ 'LVRUJDQL]HGFUHDWLYH FRQ¿GHQW KDUGZRUNLQJ 6FUX൵\ SUDFWLFDO 2UJDQL]HG unfriendly :KDWLV\RXUZRUNLQJVW\OH"/RRNDWWKHTXHVWLRQQDLUHDQGWLFN 9 WKHTXDOLWLHVDQGVNLOOVZKLFK GHVFULEH\RX 33 8Œ1ā23Œ8ā(Œā 1 48(67,211$,5( ,DP 6PDUW Ƒ H[WURYHUW Ƒ KDUGZRUNLQJ Ƒ )OH[LEOH Ƒ RUJDQL]HG Ƒ SUDFWLFDO Ƒ &UHDWLYH Ƒ FUHDWLYH Ƒ FRQ¿GHQW Ƒ 7LFN9WKHVHQWHQFHLILWLVWUXH,ILWLVQRWWUXHWKHQSXW;LQIURQWRIL 6.,//6 ,HQMR\PHHWLQJQHZSHRSOH Ƒ ,HQMR\ZRUNLQJDVSDUWRIDWHDP Ƒ ,OLNHZRUNLQJLQGHSHQGHQWO\ Ƒ ,DPJRRGDWH[SODLQLQJWKLQJV Ƒ ,DPJRRGDWGHDOLQJZLWKSHRSOH Ƒ ,FDQPDNHSHRSOHUHOD[ Ƒ ,DPDEOHWRGRPRUHWKDQRQHWKLQJDWWKHVDPHWLPH Ƒ ,OLNHZRUNLQJ XQGHUSUHVVXUH Ƒ ,NQRZKRZWRXVHFRPSXWHUVDQGWHFKQRORJ\ Ƒ ,IHHOFRQ¿GHQWDERXWGHDOLQJZLWKPRQH\ Ƒ ,DPZLOOLQJWRZRUNORQJKRXUV Ƒ ,DPJRRGDWODQJXDJHV Ƒ • So you want to work in tourism? :KDWGR\RXKDYHWRGR":KDWGR\RXQHHGWRNQRZ" ,QPRVWWRXULVPMREV\RXKDYHWRHQMR\BBBBZLWKSHRSOH±QRWMXVWWKHFXVWRPHUVEXW\RXUFROOHDJXHVDV ZHOO 34 8Œ1ā23Œ8ā(Œā 1 • Complete these sentences with the correct form of the verb in brackets. ,XVXDOO\BBBBBBBBBBB ¿QLVK DW¿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¿QLWLRQV 1. Encounter 3. Hospitality 2. Experience 4. Welcome D )ULHQGO\DQGJHQHURXVEHKDYLRXUWRZDUGVJXHVWV E $PHHWLQJHVSHFLDOO\RQHWKDWLVVXGGHQDQGXQH[SHFWHG F $JUHHWLQJWKDWLVJLYHQWRVRPHERG\ZKHQWKH\DUULYHHVSHFLDOO\DIULHQGO\RQH G 6RPHWKLQJWKDWKDVKDSSHQHGWR\RXRIWHQXQXVXDORUH[FLWLQJ /RRNDWWKHVHKRWHVWD൵WLWOHV6D\LIWKHSHRSOHZRXOGZRUNLQ 7KHIURQWR൶FH +RXVHNHHSLQJ )RRGDQGEHYHUDJHV .LWFKHQDVVLVWDQW &KDPEHUPDLG &RQFLHUJH )URQWR൶FHPDQDJHU +HDGFKHI +HDGZDLWHU +RXVHNHHSHU 3RUWHU 5HFHSWLRQLVW 35 8Œ1ā23Œ8ā(Œā 1 ³4RQDTSԥUYԥUOLNVԥQD\HVLQGԥNLWHQGHQVL\DODUÕLQWHUQHWYDVLWԥVLOԥDUDúGÕUÕU´ :ULWHWKHZD\VRIUDLVLQJLQFRPHVRIDKRWHO • Choose the correct variant. 1.Which sentence is correct? D ,ZRXOGDGYLVH\RXWRFKRRVHWKLVFRPSDQ\ E ,ZRXOGDGYL]H\RXWRFKRRVHWKLVFRPSDQ\ F ,ZRXOGDGYLFH\RXWRFKRRVHWKLVFRPSDQ\ 2.Which phrase would you use to give someone advice in a polite way: D 3.Which sentence is correct? D 7KHSLORWDSRORJL]HGSDVVHQJHUVRQWKHGHOD\ E 7KHSLORWDSRORJL]HGIRUSDVVHQJHUVDERXWWKHGHOD\ F 7KHSLORWDSRORJL]HGWRSDVVHQJHUVIRUWKHGHOD\ 4.Which sentence is correct? D 3OHDVHDFFHSWDORWRIDSRORJLHV E 3OHDVHDFFHSWP\ELJDSRORJ\ F 3OHDVHDFFHSWP\GHHSHVWDSRORJ\ Write an email using the following sentences in the correct order. ,ORRNIRUZDUGWRPHHWLQJ\RXQH[WZHHN 2XUR൶FHLVORFDWHGFORVHWRWKHVWDWLRQ7KHEHVWWKLQJWRGRLVFDWFKDWD[L ,DPZULWLQJWRFRQ¿UP\RXUYLVLWWRXVQH[WPRQWK %HVWZLVKHV-RKQ :KHQ\RXDUULYHSOHDVHDVNIRUPHDWUHFHSWLRQDQG,ZLOOFRPHDQGPHHW\RX 'HDU3HWHU ,I\RXQHHGWRFRQWDFWPHP\PRELOHQXPEHULV 36 8Œ1ā23Œ8ā(Œā 2 &RPSOHWHWKHVHQWHQFHVZLWKRQHRIWKHVHSUHSRVLWLRQV E\IURPLQRIWR *XHVWQXPEHUVKDYHLQFUHDVHGIURPSHUPRQWKWRSHUPRQWK 7KHUHZDVDQLQFUHDVHLQWKHQXPEHURIJXHVWV 7KHUHZDVDLQFUHDVHWKHQXPEHURIJXHVWV 7KHQXPEHURIJXHVWVODVW\HDULQFUHDVHG7KDWLVDQLQFUHDVH JXHVWV 7KHSULFHRIDURRPKDVJRQHXSDURRPDURRP7KDWLVDQ LQFUHDVHDURRP 7KHSULFHRIDURRPKDVLQFUHDVHGDURRP 7KHSULFHRIDURRPKDVJRQHXSDURRP Insert the correct tense 2XU JXHVW KRXVH RSHQ LQ 2FWREHU ODVW \HDU :H FDOO LW µ9LVLWRUV¶ 5HVW¶ ,W EH YHU\QHDUWKHVKRSSLQJFHQWUHDQGRQO\D¿YHPLQXWHZDONIURPWKHEHDFK'XULQJWKH ¿UVWPRQWKZH KDYH ¿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൶FLDOV7KDW EH D VXPPDU\RIWKHSDVWWZHOYHPRQWKV2XUDYHUDJHQXPEHURIJXHVWV EH ¿IWHHQVRRYHUDOOODVW \HDU EH DJRRG\HDU 2.1.1. MÜŞTƏRİLƏRƏ YERLƏŞDİRMƏ MÜƏSSİSƏSƏLƏRİNİ İZAH EDİR ekak%eFkc Vocabulary I: AmenitiesԥޖPHQԥWࡩLVVWQONOԥU XVHIXOGHVLUDEOHRUDWWUDFWLYHIHDWXUHVRUIDFLOLWLHVRIDSODFHRUDEXLOGLQJ WKHWRWDODPRXQWRIPRQH\DYDLODEOHRUQHHGHGIRUVRPHWKLQJ EݞGݤܼWEGFԥޖBudget ConferenceޖNܤޝQIܬԥQVNRQIUQV DIRUPDOPHHWLQJRISHRSOHWRGLVFXVVVKDUHGLQWHUHVWVRIWHQWDNHVSODFH 37 8Œ1ā23Œ8ā(Œā 2 RYHUDQXPEHURIGD\V FacilitiesIԥޖVܼOԥWࡩLWԥVLVTXUXPPԥVVLVԥ SODFHVRUSLHFHVRIHTXLSPHQWSURYLGHGIRUDVSHFL¿FSXUSRVH $KROLGD\QHZO\PDUULHGFRXSOHVJRRQWRJHWKHUXVXDOO\LPPHGLDWHO\DIWHU QEDOD\ÕޝKݞQLPXޖHoneymoon WKHZHGGLQJ VacateYԥޖNHܼWERúDOWPDTWԥUNHWPԥN WROHDYH DSODFHSUHYLRXVO\RFFXSLHG READING: Accomodation ,I\RX¶UHZRUNLQJLQRUWKLQNLQJRIZRUNLQJLQWKHKRWHOLQGXVWU\LW¶VLPSRUWDQWWRNQRZWKHGL൵HUHQFHVEHWZHHQ WKHPDQ\W\SHVRIKRWHOVWKDWH[LVWWRGD\-XVWDVKRWHOJXHVWVFRPSDUHWKHIDFLOLWLHVDQGDPHQLWLHVR൵HUHGE\ HDFKKRWHOEHIRUHFKRRVLQJWKHEHVW¿WIRUWKHLUSODQQHGYDFDWLRQRUEXVLQHVVWULSDQ\SRWHQWLDOKRWHOHPSOR\HH ZLOOZDQWWR¿QGWKHZRUNHQYLURQPHQWWKDWDSSHDOVWRWKHPWKHPRVW ,QWKHSDVWDKRWHOFRXOGEHFKRVHQVLPSO\E\WKHQXPEHURIVWDUVQH[WWRLWVQDPHRUWKHFRVWRI DURRP1RZDGD\VWKHUHDUHQRWRQO\KRWHOVWRVXLWHYHU\EXGJHWEXWDOVRWRVDWLVI\WKHQHHGVRIDOOVRUWV RI GL൵HUHQW FOLHQWV +RWHO JXHVWV PD\ EH IDPLOLHV YDFDWLRQLQJ ZLWK FKLOGUHQ FRXSOHV RQ WKHLU KRQH\PRRQ VLQJOHEXVLQHVVPHQDQGZRPHQQHHGLQJH[WHQGHGVWD\DFFRPPRGDWLRQRUODUJHJURXSVDWWHQGLQJPHHWLQJV FRQIHUHQFHVDQGH[KLELWLRQV Hostels: 3HUKDSVWKHPRVWEDVLFRIKRWHOW\SHVLVWKHKRVWHO3RSXODUZLWKEDFNSDFNHUVDQGWUDYHOHUVRQYHU\OLPLWHG EXGJHWVKRVWHOVR൵HUOLWWOHPRUHWKDQDSODFHWRVOHHS$FFRPPRGDWLRQLVRIWHQLQVKDUHGURRPVZLWKVKDUHG EDWKURRPIDFLOLWLHVDQGLIJXHVWVDUHOXFN\WKHUHPD\EHDNLWFKHQRIVRUWVZKHUHIRRGFDQEHKHDWHGDQGGULQNV PDGH)RUVWXGHQWVDQG\RXQJSHRSOHPRUHLQWHUHVWHGLQWKHWULSWKDQLQZKHUHWKH\FDWFKDIHZKRXUVVOHHS DKRVWHOLVRIWHQVHHQDVDSODFHWRPHHWXSZLWKRWKHUOLNHPLQGHGWUDYHOHUVDQGLWVODFNRIFRPIRUWLVKDSSLO\ LJQRUHG Motels: $PRWHOLVDVLPSOHKRWHOGHVLJQHGWRDFFRPPRGDWHPRWRULVWVRQORQJWULSVZKRQHHGWREUHDNWKHLUMRXUQH\ 38 8Œ1ā23Œ8ā(Œā 2 IRUDQLJKWEHIRUHFRQWLQXLQJRQWRD¿QDOGHVWLQDWLRQ0RWHOVRULJLQDWHGLQWKH8QLWHG6WDWHVZKHUHWKH\ZHUH ¿UVWVHHQDORQJHPSW\VWUHWFKHVRIWKHQHZ,QWHUVWDWH+LJKZD\V7KHPDLQIHDWXUHRIWKHLUGHVLJQZDVWKHZD\ LQGLYLGXDOURRPVZHUHEXLOWIDFLQJSDUNLQJDUHDVDQGURRPVFRXOGEHHQWHUHGZLWKRXWKDYLQJWRSDVVWKURXJK DOREE\DV\RXZRXOGLQDKRWHO$W\SLFDOPRWHOURRPFRQWDLQVRQHRUPRUHEHGVD79DVPDOONLWFKHQDUHD ZLWKUHIULJHUDWRUDQGPLFURZDYHDQGDEDWKURRP*XHVWVJHQHUDOO\FKHFNLQDWDQRQVLWHUHFHSWLRQR൶FHSD\ LQDGYDQFHDQGYDFDWHWKHLUURRPVZKHQWKH\DUHUHDG\WRFRQWLQXHWKHLUMRXUQH\ Grammar: Passive Voice Passive voice is used when the focus is on the action. It is not important or not known, however, who or what is performing the action. Example: My bike was stolen. Transitive verbs have both active and passive forms: Someone has cleaned the windows>> The windows have been cleaned Be careful with the glass. It might get broken. Peter got hurt in a crash. If we want to show the person or thing doing the action we use by: The money was stolen by her husband. We can use the indirect object as the subject of a passive verb: Someone sent her a cheque for a thousand euros >> She was sent a cheque for a thousand euros Some verbs very frequently used in the passive are followed by the to-infinitive: be supposed to be expected to be asked to be scheduled to be allowed to be told to You are supposed to wear a uniform. The meeting is scheduled to start at seven. Vocabulary II WKHGHSDUWPHQWRIDKRWHOWKDWGHDOVZLWKWKHLPSRUWDQWGHFLVLRQ VWUHܼݕԥQLGDUԥHWPԥޖPܼQܼޙAdministrationԥG PDNLQJDQGPRQH\KDQGOLQJZKLFKZLOOLQFOXGHRUJDQLVLQJVWD൵DQGRWKHUUHVRXUFHV BedroomޖEHGUXޝP\DWDTRWD÷Õ DSULYDWHURRPZKLFKFRQWDLQVDWOHDVWRQHEHGDQGLVDYDLODEOHWRUHOD[LQ GXULQJWKHGD\RUVOHHSGXULQJWKHQLJKWWLPH CapacityNԥޖS VԥWLWXWXP WKHWRWDODPRXQWRIJXHVWVDKRWHOFDQFDWHUIRUDWDQ\JLYHQWLPH 39 8Œ1ā23Œ8ā(Œā 2 VWD൵ZKRGHDOZLWKWKHLPPHGLDWHKDQGOLQJRIPRQH\DQGWKHUHIRUHQHHGWREHJRRG ԥUNDVVLUܼޖCashierN ݕ ZLWKFRVWLQJDQGSULFHV Chef de partie±H[SHULHQFHGDQGTXDOL¿HGFRRNVZKRDUHLQFKDUJHRIDQLQGLYLGXDODUHDRIWKHNLWFKHQZKLFK ZLOOKDYHUHVSRQVLELOLW\IRURQHSDUWRIWKHPHQX WKHDUHDVDUHXVXDOO\VWDUWHUVDQGVDODGVPDLQFRXUVHVDQG VZHHWV Feasiblyޖ¿ޝ]ԥEOLIDNWLNLRODUDT LQDZD\WKDWFRXOGEHPDGHGRQHRUDFKLHYHG SRVVLEO\ GuestܳHVWTRQDT DSHUVRQZKRSD\VWRVWD\LQDKRWHO WKHVWD൵PXVWWDNHFDUHRIWKHPGXULQJWKHLUVWD\ WKH PDQDJHU ZKR UXQV WKH FOHDQLQJ DQG LGDUԥoLRWHOGԥ RWDTODUÕQ [LGPԥWoLVLܬSޝNLޙKDݜVޖ Housekeeper ODXQGU\VSHFWVRIDKRWHODQGZLOORUJDQLVHWKHGXWLHVRIFKDPEHUPDLGVDQGRWKHUGRPHVWLFVWD൵ WKHPHDOZKLFKLVVHUYHGDWPLGGD\EXWFDQYDU\LQVL]HDQGWLPHGHSHQGLQJRQZKLFK XQFKOݞQWݕQDKDU/ FRXQWU\LWLVVHUYHGLQ MaidPHܼG[LGPԥWoL WKHPHPEHUVRIVWD൵ZKRFRXOGEHIRXQGLQWKHKRXVHNHHSLQJGHSDUWPHQWRUWKHNLWFKHQ GHDOLQJZLWKFKRUHVVXFKDVFOHDQLQJDQGDWWHQGLQJWRODXQGU\EXWFDQDOVREHUHVSRQVLEOHIRUURRPVHUYLFH DSHUVRQZKRPLJKWEHWKH¿UVWPHPEHURIWKHKRWHOVWD൵WRPHHWD VHSݕԥQܼVWTH\GL\\DWoÕޖReceptionistUܼ JXHVW WKH\ZLOOZRUNLQWKHOREE\EHKLQGDIURQWGHVNDQGWHOOWKHJXHVWZKLFKURRPWKH\KDYHERRNHGDQGKRZ WRJHWWKHUH ValetޙY ޖOHܼEHOOER\ DPHPEHURIVWD൵XVXDOO\DPDQZKRZLOOKHOSDJXHVWZLWKPDQ\GL൵HUHQWSHUVRQDO VHUYLFHV WKHVHVHUYLFHVFRXOGUDQJHIURPVKRHSROLVKLQJWRSDUNLQJWKHJXHVW¶VFDU Waiter/waitressR¿VLDQW 6WD൵ZKRZRUNLQWKHUHVWDXUDQWRUEDUDQGZLOOEULQJWKHJXHVWVWKHLURUGHUVRIIRRG DQGGULQN READING: Positions in the hotels 6WD൵ SRVLWLRQV LQ D KRWHO FDQ YDU\ JUHDWO\ GHSHQGLQJ RQ WKH W\SH RI KRWHO ,Q JHQHUDO WKH VWD൵ FDQ EH SODFHG LQWR WKUHH GL൵HUHQW FDWHJRULHV DGPLQLVWUDWLRQJXHVWVHUYLFHVDQGVXSSRUWVWD൵$GPLQLVWUDWLRQSRVLWLRQV UDQJHIURPPDQDJHUVWRVHFUHWDULHV*XHVWVHUYLFHVDUHWKHVWD൵WKDWFDUH IRU WKH JXHVWV GLUHFWO\ HJ PDLGV ZDLWHUZDLWUHVV DQG FRRNV )LQDOO\ WKHVXSSRUWVWD൵ORRNDIWHUWKHKRWHOLWVHOIHJSOXPEHUVJDUGHQHUVDQG HOHFWULFLDQV0DQDJHUVKDYHSUREDEO\WKHELJJHVWUDQJHRIGXWLHVWKDQWKDW RIDQ\RWKHUPHPEHURIVWD൵\RXZLOOPHHW7KHLUUROHVDQGUHVSRQVLELOLWLHVZLOOGHSHQGRQWKHVL]HDQGW\SHRI KRWHO0DQDJLQJ'LUHFWRUVWHQGWRGHDOZLWKWKH¿QDQFHDQGVWD൶QJLVVXHVVXUURXQGLQJWKHKRWHOZKLOHJHQHUDO PDQDJHUVKDYHDPRUHÀH[LEOHOLVWRIGXWLHVZKLFKFRXOGLQFOXGHZRUNLQJLQDQ\DUHDRIWKHKRWHO*HQHUDO 0DQDJHUVWHQGWRKDYHMREWLWOHVZKLFKZLOOOHW\RXNQRZZKLFKDUHDRIWKHKRWHOLVWKHLUUHVSRQVLELOLW\)RU 40 8Œ1ā23Œ8ā(Œā 2 H[DPSOHDQ([HFXWLYH+RXVHNHHSHUZLOOEHUHVSRQVLEOHIRUWKHVPRRWKUXQQLQJRIWKHJXHVWURRPV)URQW 2൶FH0DQDJHUVDUHUHVSRQVLEOHIRUJXHVWUHVHUYDWLRQVZKLOHWKH5HVWDXUDQW0DQDJHUZRXOGEHLQFKDUJHRIWKH IRRGDQGGULQNSURYLGHGE\WKHKRWHO6RPHWLPHVLQODUJHUKRWHOVD&RQYHQWLRQ0DQDJHUZRXOGEHHPSOR\HG WRFRRUGLQDWHDOODFWLYLWLHVUHODWLQJWRPHHWLQJVWKHVHZLOOLQFOXGHPHHWLQJZLWKWKHJXHVWVWRHQVXUHWKDWWKH UHTXLUHGVFKHGXOHLVFRUUHFWO\SODQQHG ,QPDQ\KRWHOVPDQDJHUVZLOOKDYHDYDULHW\RIDVVLVWDQWVZKRVHMREGHVFULSWLRQVZLOOXVXDOO\GHSHQG RQWKHKRWHO¶VVL]HDQGLWVFDSDFLW\8VXDOO\LWLVWKHUROHRIWKH$VVLVWDQW0DQDJHUWRHPSOR\DQGDUUDQJHWKH WUDLQLQJRIQHZVWD൵VXSHUYLVHVWD൵DQGRUJDQLVHWKHUXQQLQJRIWKHLUGHSDUWPHQWHJWKHRUGHULQJRIVXSSOLHV ,Q VPDOOHU KRWHOV WKH$VVLVWDQW 0DQDJHUV FRXOG ¿QG WKHPVHOYHV ¿OOLQJ WKH SRVLWLRQ RI DEVHQW ZRUNHUV )RU H[DPSOHWKH\PLJKWKDYHWR¿OOLQIRUWKHYDOHWDQGVSHQGWLPHUXQQLQJWKHYDOHWSDUNLQJZKLOHWKHXVXDOYDOHW LVDZD\2USHUKDSVWKH\PLJKWKDYHWRFRYHUIRUDPDLGDQGSUHSDUHEHGURRPVIRUJXHVWV%RWKPDQDJHUV DQGDVVLVWDQWPDQDJHUVFRXOGKDYHDSHUVRQDODVVLVWDQWDQGRUVHFUHWDU\7KHLUMREZLOOEHWRW\SHWKHHQWLUH PDQDJHU¶VFRUUHVSRQGHQFHDQGRSHUDWHDQRUJDQLVHG¿OLQJV\VWHPIRUDQ\UHSRUWVDQGGDWD7KLVFRXOGHYHQ LQFOXGHFRQ¿GHQWLDOPDWHULDODERXWWKHUXQQLQJRIWKHKRWHORUSHUVRQDOGHWDLOVDERXWWKHVWD൵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¿QGWKHPVHOYHVDVD&KHIGH3DUWLHUXQQLQJD VHFWLRQRIWKHNLWFKHQRUHYHQD+HDG&KHILQFKDUJHRIWKHFRPSOHWH VHUYLFHRIIRRGDQGGULQNWRWKHJXHVWV $Q\EXLOGLQJWKDWLVXVHGE\WKHSXEOLFKDVWREH¿WIRUWKHSXUSRVHDQG WKLVLQFOXGHVKRWHOVZKLFKKDYH+HDOWKDQG6DIHW\5HJXODWLRQVWKDWWKH\ QHHGWRDGKHUHWR7KHVHUHJXODWLRQVWHQGWRFRPHLQDIRUPRIVWDQGDUGV ZKLFKVKRXOGEHIRXQGGLVSOD\HGLQWKHKRWHOLQIXOOYLHZRIWKHSXEOLF 7RNHHSWKHVHVWDQGDUGVDWDJRRGOHYHOWKHQWKHKRWHOZLOOQHHGWRHPSOR\DODUJHYDULHW\RIVXSSRUWVWD൵ HOHFWULFLDQVEXLOGHUVFDUSHW¿WWHUVDQGSOXPEHUVPLJKWEHDPRQJVWWKHVWD൵6RPHVPDOOHUKRWHOVZKRFDQQRW D൵RUGWRNHHSWKHVHZRUNHUVHPSOR\HGDOOWKHWLPHZLOOFRQWUDFWRXWFHUWDLQMREVHPSOR\LQJVWD൵IURPRXWVLGH RIWKHKRWHOWRFRPSOHWHHVVHQWLDOPDLQWHQDQFHZRUN 7KHTXDOLW\DQGTXDQWLW\RIVWD൵HPSOR\HGE\HDFKKRWHOZLOOQRWRQO\GHSHQGRQWKHVL]HDQGFDSDFLW\ RIWKHKRWHOEXWDOVRWKHSULFHVFKDUJHG 41 8Œ1ā23Œ8ā(Œā 2 ZRXOGH[SHFWDOORI\RXUQHHGVWREHFDWHUHGIRUZKHQDQGZKHUH\RXUHTXLUHG6RPHKRWHOVZLOOKDYHKRXU URRPVHUYLFHDQGHPSOR\FRQFLHUJHVZKRZLOOSDPSHUWRWKHLUJXHVWVHYHU\UHTXHVW2WKHUKRWHOVZLOOVWRS EUHDNIDVWVHUYLFHDW DPDQGQRWVHUYHOXQFKXQWLOSP,WDOOGHSHQGVRQKRZPXFKDJXHVWLVZLOOLQJWRSD\ DQGRUZKDWWKHKRWHOFDQIHDVLEO\SURYLGH Vocabulary III WRVXFFHHGLQ¿QLVKLQJVRPHWKLQJRUUHDFKLQJDQDLPHVSHFLDOO\DIWHUDORWRI YQDLOROPDTޝWݕLޖachieveԥ ZRUNRUH൵RUW departmentGܼޖSܤޝUWPԥQWú|Eԥ DSDUWRIDQRUJDQL]DWLRQVXFKDVDVFKRROEXVLQHVVRUJRYHUQPHQWWKDWGHDOV ZLWKDSDUWLFXODUDUHDRIVWXG\RUZRUN \ZRUNLQJRURSHUDWLQJTXLFNO\DQGH൵HFWLYHO\LQDQRUJDQL]HGZD IܼݕԥQWVԥPԥUԥOLޖH൶FLHQWܼ WREX\VRPHWKLQJ WݕԥVDOPDTޝܯSޖpurchase responsibleUܼޖVSܤޝQVԥEԥOFDYDEGHKPԥVXO EHUHVSRQVLEOHIRUVEVWKGRLQJVWK smoothVPXޝèNԥOԥN|WUROPD\DQG]JQ KDYLQJDVXUIDFHRUFRQVLVWLQJRIDVXEVWDQFHWKDWLVSHUIHFWO\UHJXODU DQGKDVQRKROHVOXPSVRUDUHDVWKDWULVHRUIDOOVXGGHQO\ DOLVWRISODQQHGDFWLYLWLHVRUWKLQJVWREHGRQHVKRZLQJWKHWLPHVRUGDWHVZKHQ OFԥGYԥOޝVNHGݤXޖschedule WKH\DUHLQWHQGHGWRKDSSHQRUEHGRQH READING: Hotel and its Departments 7KHUHDUHYDULRXVGHSDUWPHQWVRIDKRWHOZKLFKKHOSLQWKHVPRRWKDQGH൶FLHQWRSHUDWLRQRIWKHKRWHO)LUVW IRXUGHSDUWPHQWVDUHWKHFRUHDQGLPSRUWDQWGHSDUWPHQWLQWKHKRWHOZKLFKDUHGLUHFWO\UHVSRQVLEOHIRUGD\WR GD\RSHUDWLRQV The major four departments of hotels are: 42 8Œ1ā23Œ8ā(Œā 2 Housekeeping +RXVHNHHSLQJVWD൵FOHDQDQGSUHSDUHURRPVVRWKDWWKH\¶UHUHDG\IRUWKHFRPLQJJXHVWV0DQDJLQJDKRWHO¶V KRXVHNHHSLQJGHSDUWPHQWLQYROYHVVFKHGXOLQJVWD൵IRUYDULRXVVKLIWVDQGPDQDJLQJFOHDQLQJHTXLSPHQWDVZHOO DVVXSSOLHV Food & Beverage 7KHVWD൵IURPWKLVGHSDUWPHQWPRUHRIWHQNQRZQDV) %WDNHFDUHRIDKRWHO¶VUHVWDXUDQWVEDUVDQGLQURRP GLQLQJ) %PDQDJHUVDUHUHVSRQVLEOHIRUIRRGVXSSOLHVFXVWRPHUFRPSODLQWVDQGWKHZRUNLQJVFKHGXOHIRU ZDLWVWD൵DVZHOODVFKHIVDQGNLWFKHQDVVLVWDQWV Food Production or Kitchen Department 6RPHWLPHV\RX¶OOQHHGWRDFWLYHO\VHOOWKHKRWHO¶VVHUYLFHVEHLWWKHURRPWKHIRRGRUWKHFRQIHUHQFHVSDFH 6DOHVLVDQDUWQRWDVFLHQFHVRWKHUHDUHQR¿[HGUXOHV+RZHYHUDVDOHVSHUVRQRIWHQXVHVSHUVRQDODQG SRZHUIXOODQJXDJHDQGDJRRGVDOHVPDQNQRZVKLVSURGXFWVZHOO )URQW2൶FH 7KHHPSOR\HHVDWWKHIURQWGHVNGHDOZLWKJXHVWVZKHQWKH\FKHFNLQDQGFKHFNRXW0DQDJLQJDKRWHO¶VIURQW R൶FHPHDQVPDNLQJVXUHWKDWURRPVDUHUHDG\ZKHQJXHVWVDUULYH 2.2.1 QİDALANMA MÜƏSSİSƏSƏLƏRİ İLƏ BAĞLI TERMİNLƏRDƏN İSTİFADƏ EDƏRƏK DİALOQLARDA İŞTİRAK EDİR ekak%eFkc Vocabulary I: DGULQNRIDQ\W\SH GݤLoNLܼܬEHYޖbeverage disperseGܼޖVSܯޝVGD÷ÕWPDT WRVSUHDGDFURVVRUPRYHDZD\RYHUDODUJHDUHDRUWRPDNHVRPHWKLQJGRWKLV 43 8Œ1ā23Œ8ā(Œā 2 extendܼNޖVWHQGJHQLúOԥQGLUPԥN WRDGGWRVRPHWKLQJLQRUGHUWRPDNHLWELJJHURUORQJHU forbidIܬޖEܼGTDGD÷DQHWPԥN WRUHIXVHWRDOORZVRPHWKLQJHVSHFLDOO\R൶FLDOO\RUWRSUHYHQWDSDUWLFXODU SODQRIDFWLRQE\PDNLQJLWLPSRVVLEOH friendlinessޖIUHQGOLQԥVGRVWOXT EHLQJIULHQGO\ manualޖP QMXԥOԥOOԥLGDUԥROXQDQ GRQHZLWKWKHKDQGV neverthelessޙQHYܬèԥޖOHVEXQDED[PD\DUDT preferSUܼޖIܯޝVWQWXWPDT WROLNHFKRRVHRUZDQWRQHWKLQJUDWKHUWKDQDQRWKHU WKHDFWRIFKRRVLQJVRPHRQHRUVRPHWKLQJ OHNݕԥQVHoLPޖselectionVԥ thereforeޖèHUIܧޝUEXQDJ|Uԥ IRUWKDWUHDVRQ ($7,1*$1''5,1.,1*+$%,76$5281'7+(:25/' 3HRSOHDURXQGWKHZRUOGKDYHGL൵HUHQWHDWLQJDQGGULQNLQJKDELWV7KHUHIRUHLWLVDJRRGWKLQJWREHDZDUHRI VRPHEDVLFQHHGVRIJXHVWVIURPDURXQGWKHZRUOG The English guest 7KH\SUHIHUDQH[WHQVLYHEUHDNIDVWVHOHFWLRQVWURQJWHDVHUYHGZLWKFROGPLONERWWOHGVDXFHVDODUJHVHOHFWLRQ RIVDQGZLFKHVDJRRGVHOHFWLRQRIFKHHVHVYHJHWDEOHVSUHSDUHGDVWKH\ZRXOGEHLQ(QJODQGDQGDOONLQGVRI SRWDWRHV The American guest 7KH$PHULFDQJXHVWSDUWLFXODUO\DSSUHFLDWHVLFHZDWHUZLWKHYHU\PHDOIUHHFR൵HHUH¿OOVDODUJHVHOHFWLRQRI EHYHUDJHVEUHDGDQGEXWWHUZLWKOXQFKDQGGLQQHU The German speaking guest 7KH$XVWULDQ*HUPDQDQG6ZLVVJXHVWSUHIHUVDQH[WHQGHGEUHDNIDVW%HVLGHVOXQFKDQGGLQQHUWKHUHLVDPLG PRUQLQJEUHDNDQGDQDIWHUQRRQEUHDN ZLWKFR൵HHFDNHVDQGSDVWULHV The Italian guest +HRUVKHSDUWLFXODUO\OLNHVSOHQW\RIZKLWHEUHDGDQGJULVVLQLSDUPHVDQZDWHUZLQHYLQHJDUDQGROLYHRLO OHPRQZHGJHVZLWKDOO¿VKDQGPHDWGLVKHV The Spanish guest 7KH 6SDQLVK JXHVW SDUWLFXODUO\ DSSUHFLDWHV ZKLWH EUHDG ZLWK DOO GLVKHV D SLWFKHU RI WDS ZDWHU IULHQGOLQHVV WRZDUGVFKLOGUHQHPSOR\HHVெNQRZOHGJHRI6SDQLVKDQGFRQVLGHUDWLRQRIODWHUGLQLQJWLPHV7KH6ZHGLVK JXHVW Swedish guest LV XVHG WR WKUHH PHDOV D GD\7KH\ SUHIHU ÀH[LEOH PHDOWLPHV ¿VK GLVKHV ZDWHU DQG EUHDG LQFOXGHGLQWKHSULFHDFKRLFHRIGUHVVLQJV 44 8Œ1ā23Œ8ā(Œā 2 The Japanese guest +HRUVKHSDUWLFXODUO\DSSUHFLDWHVDJUHHWLQJE\WKHKRVWRUWKHVHUYLFHHPSOR\HH%HFDXVH-DSDQHVHSHRSOH JUHHWHDFKRWKHUE\ERZLQJKDQGVKDNHVVKRXOGEHR൵HUHGZLWKGLVFUHWLRQ7KH\DUHXVHGWRIDVWVHUYLFHDQG IXOOGHGLFDWLRQIURPVHUYLFHHPSOR\HHV2QHVKRXOGDYRLGH\HFRQWDFWDQGEHDZDUHRIWKHIDFWWKDWD-DSDQHVH JXHVWLVQRWIDPLOLDUZLWKIRRGIURPRWKHUFRXQWULHV The Chinese guest 7KH&KLQHVHJXHVWSDUWLFXODUO\DSSUHFLDWHV&KLQHVHFXLVLQH7KH\XVXDOO\WUDYHORQEXVLQHVVDQGLQJURXSV 7KHUHIRUHWKHPHQXVDUHRIWHQLJQRUHGDQGWKHUHVWDXUDQWPDQDJHUVKRXOGUHFRPPHQGDYDULHW\RIFRXUVHV+RW WRZHOVWRFOHDQWKHKDQGVEHIRUHWKHPHDODQGFRQWLQXRXVWHDVHUYLFHZLWKIUHHUH¿OOVDUHH[SHFWHG The Jewish guest -HZLVKFXLVLQHLVRULJLQDOO\EDVHGRQVWURQJUHOLJLRXVEHOLHIV6LQFH-HZLVKSHRSOHKDYHGLVSHUVHGDOORYHU WKHZRUOGWKHLUFXLVLQHLVKHDYLO\LQÀXHQFHGE\PDQ\RWKHUFXLVLQHV1HYHUWKHOHVVJHQHUDOUXOHVDUHGHWDLOHG LQWKH7DOPXGDFROOHFWLRQRIUHOLJLRXVUXOHVZULWWHQLQWKHWKFHQWXU\7KHLUUXOHVGLYLGHIRRGVLQWR.RVKHU SHUPLWWHGFOHDQ 7UHLIH QRWDOORZHG DQG3DUYH QHXWUDOIRRGVDOZD\VSXUH 6LQFH-XGDLVPIRUELGVDQ\NLQG RIZRUNRQWKH6DEEDWKPHDOVDUHSUHSDUHGLQDGYDQFHDQGNHSWZDUP The Middle Eastern/North African guest ,QWKHVHFRXQWULHVEUHDNIDVWFRQVLVWVRIEODFNWHDIUHVKSLWDZKLWHEUHDGVKHHSDQGJRDWெVFKHHVHEODFNDQG JUHHQROLYHVKDUGERLOHGHJJVDOONLQGVRIQXWVDQGIUHVKIUXLW/XQFKXVXDOO\FRQVLVWVRIDOLJKWPHDOEXW GLQQHULVH[WHQVLYH0RKDPPHGெVWHDFKLQJSURKLELWVDOFRKROFRQVXPSWLRQ&RPPRQEHYHUDJHVDUHVSULQJDQG PLQHUDOZDWHUIUXLWMXLFHVPLONDQGD\UDQD7XUNLVK\RJKXUWEHYHUDJH)DVWLQJGXULQJ5DPDGDQODVWVIRUIRUW\ GD\V,WLVIRUELGGHQWRHDWGXULQJWKHGD\7KHIDLWKIXODUHDOORZHGWRHDWIURPVXQVHWWRVXQULVH '85,1*7+(0($/ ,I\RX¶GOLNHWRJHWWKHZDLWHU¶VDWWHQWLRQWKHPRVWSROLWHZD\LVVLPSO\WRVD\ Excuse me! +HUHDUHVRPHRWKHUSKUDVHV\RXPD\KHDURUZLVKWRXVHGXULQJ\RXUPHDO Enjoy your meal! Bon appétit! Would you like to taste the wine? Could we have …? - Another bottle of wine. - Some more bread. - Some more milk. 45 8Œ1ā23Œ8ā(Œā 2 - A jug of tap water. - Some water. Still or sparkling? :RXOG\RXOLNHDQ\FR൵HHRUGHVVHUW" Do you have any desserts? Could I see the dessert menu? Was everything alright? 7KDQNVWKDWZDVGHOLFLRXV 25'(5,1*7+(0($/ &RXOG,VHHWKHPHQXSOHDVH" &RXOG,VHHWKHZLQHOLVWSOHDVH" Can I get you any drinks? Are you ready to order? Do you have any specials? What’s the soup of the day? What do you recommend? What’s this dish? I’m on a diet I’m allergic to … wheat dairy products I’m severely allergic to … nuts VKHOO¿VK I don’t eat … meat pork I’ll have the … chicken breast roast beef pasta I’ll take this 46 8Œ1ā23Œ8ā(Œā 2 ,¶PVRUU\ZH¶UHRXWRIWKDW )RUP\VWDUWHU,¶OOKDYHWKHVRXSDQGIRUP\PDLQFRXUVHWKHVWHDN How would you like your steak? Rare Medium-rare Medium Well done Is that all? Would you like anything else? 1RWKLQJHOVHWKDQN\RX We’re in a hurry How long will it take? It’ll take about twenty minutes READING: The Food and Beverage Service Employees 7KH UHSXWDWLRQ RI WKH UHVWDXUDQW LV GHWHUPLQHG WR D ODUJH GHJUHH E\ WKH SHUIRUPDQFH RI LWV VHUYLFH HPSOR\HHV7KH\DUHLQGLUHFWFRQWDFWZLWKJXHVWVDQGUHVSRQVLEOHIRUWKHLUVDWLVIDFWLRQRUGLVVDWLVIDFWLRQ7KH SURIHVVLRQDOUHTXLUHPHQWVDUHYHU\KLJK JRRGPDQQHUVDQHDWDSSHDUDQFHIULHQGOLQHVVDVWURQJFRQVWLWXWLRQ DQGPDQXDOVNLOOV,QDGGLWLRQLWLVQHFHVVDU\WRKDYHDJRRGPHPRU\RUJDQLVDWLRQDODQGFRPPXQLFDWLRQVNLOOV DQGWKHDELOLW\WRUHDFWTXLFNO\/RRNDWWKHVLPSOL¿HGVWD൵OLVWRIDUHVWDXUDQW 7KHIRRGDQGEHYHUDJHPDQDJHULVUHVSRQVLEOHIRUWKHUHVWDXUDQWDQGWKHNLWFKHQ 7KHKHDGZDLWHUUHSRUWVWRWKHIRRGDQGEHYHUDJHPDQDJHUDQGLVUHVSRQVLEOHIRURWKHUZDLWHUVDQGZDLWUHVVHV DVZHOODVIRUWKHVSHFLDOLVWZLQHZDLWHU 7KHEDUPDQDJHUUHSRUWVWRWKHIRRGDQGEHYHUDJHPDQDJHUDQGLVUHVSRQVLEOHIRUWKHEDUVWD൵ 7KHKHDGFKHIUHSRUWVWRWKHIRRGDQGEHYHUDJHPDQDJHUPDQDJHVWKHNLWFKHQDQGLVUHVSRQVLEOHIRU DVVLVWDQWV VRXVFKHIV DQGNLWFKHQSRUWHUV 6SHFLDOLVWZLQHZDLWHU:DLWHUVDQGZDLWUHVVHV READING: Restaurant 0RVWSHRSOHeat outTXLWHRIWHQHYHQLIWKH\OLNHFRRNLQJDQGHDWLQJDWKRPH7KH\PLJKWHDWEUHDNIDVWRUOXQFK LQDcafeteriaRUFDQWHHQZKHUHWKH\ZRUNRUVWXG\RUJRWRDFDIpRUUHVWDXUDQWQHDUE\0DQ\SHRSOHDOVRJRRXW WRHDWGLQQHURQFHRUWZLFHDZHHN7KH\PLJKWJRWRDfast foodUHVWDXUDQWIRUDTXLFNPHDORUJRWRDSURSHU UHVWDXUDQWLIWKH\¶UHHDWLQJRXWZLWKIDPLO\RUIULHQGVRUZKHQJRLQJRQDGDWH. 7KH\PLJKWJRVRPHZKHUHWKDW VHUYHVMXVWRQHFRXQWU\¶VIRRGOLNHDQ,WDOLDQRU-DSDQHVHUHVWDXUDQWRUWRDUHVWDXUDQWWKDWVHUYHVDSDUWLFXODU 47 8Œ1ā23Œ8ā(Œā 2 W\SH RI IRRG OLNH VHDIRRG RU vegetarian IRRG 7KH\ PLJKW HYHQ JR WR D high-class UHVWDXUDQW WKDW VHUYHV H[SHQVLYHcuisineLQDIRUPDOVHWWLQJ (QJOLVKKDVEHFRPHWKHZRUOG¶VLQWHUQDWLRQDOODQJXDJHVRLI\RX¶UHWUDYHOOLQJVWXG\LQJRUZRUNLQJ RYHUVHDVLW¶VWKHODQJXDJH\RX¶OOSUREDEO\XVHZKHQHDWLQJRXW 48 8Œ1ā23Œ8ā(Œā 2 The fruitarian diet LVDQH[WUHPHIRUPRIDUDZYHJDQGLHW7KRVHZKRIROORZDIUXLWDULDQZD\RIOLIHHDWRQO\ ULSHIUXLWVDQGZKDWWKH\HDWLVOLPLWHGWRWKHSDUWVRIWKHSODQWWKDWGRHVQRWUHTXLUHNLOOLQJWKHSODQW2QH WKLQJWKDWDOOW\SHVRIIUXLWDULDQVKDYHLQFRPPRQLVWKDWLIDWDOOSRVVLEOHWKH\HDWRQO\RUJDQLFDOO\JURZQRU ELRORJLFDOO\FXOWLYDWHGIUXLWV7KRVHZKRIXOO\HPEUDFHWKHIUXLWDULDQOLIHVW\OHHDWRQO\IUXLWDORQJZLWKOLYH VHHGVDQGQXWV$VHFRQGW\SHRIIUXLWDULDQHDWVDERXWSHUFHQWUDZIUXLWZKLOHWKHUHVWRIWKHLUGLHWLVPDGH XSRIDUDZYHJDQGLHW7KHGL൵HUHQFHLVWKDWDUDZYHJDQGLHWLQFOXGHVFUHDWLYHGLVKHVPDGHXSRIGHK\GUDWHG IRRGVZKLFKFDQEHPDGHLQWRDQHQGOHVVQXPEHURIGLVKHV 2.3.1. MÜŞTƏRİLƏRƏ NƏQLİYYAT XİDMƏTİ TƏKLİF EDİR ec{kFce¬)eFIec Vocabulary: highwayޖKDܼZHܼDYWRPRELO\ROX GݤݞƾNݕԥQNԥVLúPԥQ|TWԥVL\ROODUTRYúD÷Õޖjunction lengthOHƾșX]XQOXT masterpieceޖP VWܬSLޝVúDKԥVԥUL resideUܼޖ]DܼG\DúDPDT orientޖܧޝULԥQW\|QԥOWPԥN\|QOԥQGLUPԥN S NܼGݤSDNHWED÷ODPDޖ/package paymentޖSHܼPԥQW|GԥQLú provideSUԥޖYDܼGWԥPLQHWPԥN UDݜQGPHWURܳޖܬݞQGޙunderground NHܼݕԥQPԥ]XQL\\ԥWޖvacationYHܼ READING: Transport in Azerbaijan ,Q%DNXWKHUHUHVLGHRYHUPLOOLRQSHRSOH1HYHUWKHOHVVLWLVHDV\WRJHWRULHQWHGDERXWWKHFLW\7KHSURVSHFWV DQGKLJKZD\VRIWKHFLW\DUHOLQNHGWRWKH+H\GDU$OL\HYLQWHUQDWLRQDODLUSRUWDUDLOURDGDFDUVWDWLRQDVZHOO DVWKHVHDSRUW,Q%DNXWKHUHDUHWKUHHPRGHVRISXEOLFWUDQVSRUW VXEZD\EXVDQGWD[LVHUYLFHV2QHRIWKH DUFKLWHFWXUDOPDVWHUSLHFHVRIWKHFLW\RI%DNXLVJURXQGDQGXQGHUJURXQGVXEZD\VWDWLRQV7KHGHVLJQRIWKH VWDWLRQFRQWDLQVQDWLRQDOPRWLYHVDQGUHÀHFWVWKHPRVWLPSRUWDQWHYHQWVRIWKHFRXQWU\¶VKLVWRU\&XUUHQWO\WKH VXEZD\FRQVLVWVRIVWDWLRQVDQGWKHRYHUDOOOHQJWKRIOLQHVPDNHVXSNP7KHVHUYLFHVRIWKHVXEZD\ FDQEHXVHGIURP DPWR DP Airport 7KH+H\GDU$OL\HY,QWHUQDWLRQDO$LUSRUWRI%DNXLVRQHRIWKHPDLQLQWHUQDWLRQDODLUSRUWVRI$]HUEDLMDQ7KH 49 8Œ1ā23Œ8ā(Œā 2 airport is located 20 km to the north-east from the capital Baku and is connected to the city with two modern highways. ‘Baku Bus’ Airport Express is one of the most convenient means of transport to get to the city of Baku. Subway Subway stations in Baku, comfortable and beautiful. Currently the only metro system in Azerbaijan is the Baku Metro, located in Baku, the country’s capital. Subway stations in Baku, comfortable and beautiful. New plans to open metro systems in the most populated and developed cities of Azerbaijan were proposed. Sumgayit, Nakhchivan and Ganja all plan to have subway systems in the future. READING: Tour Operators and Travel Agents At times there can be confusion about the difference between tour operators and travel agents and what exactly makes them different or whatroles they play in the planning of your vacation. The main difference is that a tour operator is responsible for operating and providing your vacation through the contracting, booking and packaging together of the various components of your tour such as your hotel, transportation, meals, guides, optional tours and sometimes flight. Many tour operators are considered land only operators and focus on the aspects of your package once you have arrived in your destination. Travel Agents hold the role of selling and administering packages from various tour operators to their personal clients based on what they’re looking for and what package suits each client best. While many tour operators focus on a select concentration of destinations most travel agents can specialize in a range of destinations and then they can help you narrow down a package for that specific destination or reaa you are looking to travel to based on your budget, preferred method of travel and interests. Travel agents will then work directly with the tour operator to perfect your requests and provide the tour operator with the information and payments they need. 50 8Œ1ā23Œ8ā(Œā 2 'LDORJXH 0U%HDQ 3OHDVHWHOOPHKRZ,JHWWR\RXUDSDUWPHQW" 0UV6PLWK $UH\RXFRPLQJE\FDURUE\EXV" 0U%HDQ ,DPFRPLQJE\FDU 0U%HDQ 3OHDVHFRXOG\RXWHOOPHWKHHDVLHVWZD\RIJHWWLQJWR\RXUDSDUWPHQW" 0UV6PLWK 7DNHWKH0WR0DQFKHVWHUDQGFRPHRIDWMXQFWLRQ 0U%HDQ 0DQFKHVWHUFDQ\RXVSHOOWKDWIRUPH 0UV6PLWK 0DQFKHVWHU 0U%HDQ 7KDQNV 0UV6PLWK 2.WKHQWXUQULJKWDWWKHURXQGDERXWDQGWDNHWKH¿UVWOHIW P\KRXVHLVRQWKHOHIWQH[WWRWKHORFDOIRRGVWRUH 0U%HDQ ,VWKDWWKHTXLFNHVWZD\RIJHWWLQJWR\RXUDSDUWPHQW" 0UV6PLWK 2.4.1. ƏYLƏNCƏ VƏ TƏDBİRLƏR HAQQINDA MÜŞTƏRİLƏRİ MƏLUMATLANDIRIR Bk)XeFFF)ec%)c)eFca)c Vocabulary I: ArcadeܤޝUޖNHܼGED]DU WܼݕԥQ\DUÕúޖPSԥޝܤNޙCompetition [NDݜQWOԥVVD\VÕ]KHVDEVÕޖCountless Dart GܤޝUWPL]UDTGDUWR\XQX DivingޖGDܼYܼƾVX\DWXOODQPD IԥOoR[[RúEԥ[Wԥ\OԥQFԥOLܼܧGݤޖEnjoyfulLQ ,QÀXHQFHޖܼQÀXԥQVWԥVLUWԥVLUHWPԥN MemorableޖPHPԥUԥEԥO\DGGDTDODQ PlaypenޖSOHܼSHQXúDTSDUNÕXúDTED[oDVÕ VerdantޖYܯޝGԥQW\DúÕOOÕT READING: Hotel Activities and Entertainment 7KHUHDUHVHYHUDODFWLYLWLHVDWWKHKRWHOVHJWDEOHWHQQLVWHQQLVEDVNHWEDOOYROOH\EDOOPLQLIRRWEDOO¿HOG 51 8Œ1ā23Œ8ā(Œā 2 DHURELFGDUWZDWHUSRORZDWHUDHURELFVRWKHUSRRODFWLYLWLHVYDULRXVWRXUQDPHQWDQGFRPSHWLWLRQV¿WQHVV FHQWHU:DWHUVSRUWVGLYLQJFRXUVHLQWHUQHWFDIHYLGHRJDPHDUFDGHDQGELOOLDUGDUHIRUDIHH $WVRPHKRWHOVVSHFLDOWRWKHFKLOGUHQ WKH\RXQJHVWJXHVWVRIWKHKRWHOPD\VSHQGHQMR\IXOWLPHDW SOD\SHQVYHUGDQWJDUGHQDQGDW0LQLFOXEZLWKWKHVSHFLDOHQWHUWDLQPHQWWHDP &KLOGUHQ¶VIXQDOVRFRQWLQXHWKURXJKWKHHYHQLQJDWRSHQDLUWKHDWUHDQGNLGVGLVFR 7KHUHDUHIUHHFODVVLFDOPRYLHVHYHU\GD\LQWKHSULYDWHWKHDWUHRIVRPHKRWHOV :KHQ \RX ERRN &KULVWPDV HQWHUWDLQPHQW HYHU\ \HDU LW¶V HDV\ WR UXQ RXW RI LGHDV :LQWHU KROLGD\ VHDVRQ DW KRWHOV DQG UHVRUWV LV FKDUDFWHUL]HG E\ D KLJK QXPEHU RI UHSHDWHGJXHVWV VSHQGLQJWKHLUKROLGD\VDWWKHVDPHUHVRUW RIWHQEHFRPHVDWUDGLWLRQZLWKLQIDPLOLHV7KLVLVZK\LWLV HVSHFLDOO\ LPSRUWDQW WR R൵HU &KULVWPDV HQWHUWDLQPHQW WKDW KDVQHYHUEHHQVHHQEHIRUHDQGWKDWFDQFUHDWHDPHPRUDEOH H[SHULHQFHIRUJXHVWVWRLQÀXHQFHWKHPWRFRPHEDFNQH[W \HDU ,QJHQHUDOO\VSRUWDQGUHFUHDWLRQLQGRRUHQWHUWDLQPHQWNLG¶VHQWHUWDLQPHQWHQWHUWDLQPHQWIRUDGXOWV DUHIRUHYHU\RQH0RVWSHRSOHDWWKHKRWHOVSUHIHUVDXQDRU¿WQHVVDQG63$FHQWHU +RWHOVQHDUWKHVHDKDYHWKHRSSRUWXQLWLHVDVZLQGVXU¿QJGLYLQJ )RUIXQDQGUHFUHDWLRQWKHUHDUHFRXQWOHVVDFWLYLWLHVGHVLJQHGIRUFKLOGUHQ Vocabulary II: EUHܼāݕԥQTH\GHOԥPԥPԥUDVLPޖVHOāԥޙCelebration FormerޖIܧޝUPܬN|KQԥ ORݜNԥO\HUOLޖRFDO/ UԥWࡩLԥNVԥUL\\ԥWoR[OXTޝܤGݤޖMajorityPԥ PersimmonSܬޖVܼPԥQ[XUPD PlentyޖSOHQWࡩLoR[OX PraySUHܼGXDHWPԥNLEDGԥWHWPԥN VWUݞܳԥOPEDUL]ԥHWPԥNޖStruggle To honorޖܤޝQܬOD\LTJ|UPԥNúԥUԥÀԥQGLUPԥN READING: Holidays and Events in Azerbaijan 7KHUHDUHVHYHUDO$]HUEDLMDQKROLGD\VDQGHYHQWVWKURXJKRXWWKH\HDU7KHEXVLHVWPRQWKLV0D\ODUJHO\EHFDXVH 52 8Œ1ā23Œ8ā(Œā 2 Ramazan Bayram 5DPD]DQ%D\UDP 5DPDGDQ LVLQWHUQDWLRQDOO\NQRZQDVµ(LG8O)LWUZKLFKVHHVDQHQWLUHPRQWKRIIDVWLQJ HQGLQJRQWKHGD\RIWKHIXOOPRRQ6ZHHWVDQGJLIWVDUHH[FKDQJHGEHWZHHQ$]HUEDLMDQIDPLO\PHPEHUVDQG IULHQGV7KHWZRGD\FHOHEUDWLRQLVOLYHO\DQGLQWHUHVWLQJZLWKSHRSOHÀRFNLQJWRWKHPRVTXHVWRSUD\7KH\ JUHHWHDFKRWKHUZLWKµ(LG0XEDUDN¶ZKLFKPHDQVµ0D\\RXHQMR\DEOHVVHGIHVWLYDO¶ Novruz Bayram 7KH1HZ 53 8Œ1ā23Œ8ā(Œā 2 Uzeyir Hajibayli International Music FestivalLVKHOGLQ6HSWHPEHUVLQFH LQ$]HUEDLMDQ0XVLFDOHYHQWVDUHKHOGLQVHYHUDOFLWLHVRI$]HUEDLMDQ DQGWKHPDLQFHUHPRQLHVWDNHSODFHLQ%DNX 6LQFH 6HSWHPEHU 8]H\LU+DMLEH\RY¶VELUWKGD\ ZDVFHOHEUDWHGDV 1DWLRQDO0XVLF'D\LQ$]HUEDLMDQ *DEDOD,QWHUQDWLRQDO0XVLF)HVWLYDOLVDQDQQXDOIHVWLYDORIFODVVLFDOPXVLF KHOGHYHU\VXPPHUEHJLQQLQJLQ LQ*DEDOD$]HUEDLMDQ$WWKLVIHVWLYDOPXVLFLDQVSHUIRUPLQWKHRSHQ DLU3DUWLFLSDQWVKDYHLQFOXGHGPXVLFLDQVIURP(XURSHWKH86DQG,VUDHODVZHOODVPXVLFLDQVIURPUHSXEOLFV RIWKHIRUPHU8665 Vocabulary III: VRPHWKLQJ WKDW PDNHV D VLWXDWLRQ PRUH NHܼݕԥQ IԥVDG PUԥNNԥEOLN GRODúÕTOÕTޖPSOԥޝܤNޙComplication GL൶FXOWRUWKHDFWRIGRLQJWKLV DV\VWHPRIJLYLQJPRQH\IRRGRUKHOSIUHHWRWKRVHZKRDUHLQQHHGEHFDXVH WݕHUԥWࡩL[H\UL\\ԥޖcharity WKH\DUHLOOSRRURUKDYHQRKRPHRUDQ\RUJDQL]DWLRQWKDWKDVWKHSXUSRVHRISURYLGLQJPRQH\RUKHOSLQJLQ WKLVZD\ equipmentܼޖNZܼSPԥQWOԥYD]LPDW WKHVHWRIQHFHVVDU\WRROVFORWKLQJHWFIRUDSDUWLFXODUSXUSRVH WRPDNHVRPHWKLQJFHUWDLQWRKDSSHQ ݕݜUWԥPLQHWPԥNVÕ÷RUWDODPDTޖensureܼQ DQHYHQWDWZKLFKREMHFWVVXFKDVSDLQWLQJVDUHVKRZQWRWKHSXEOLFDVLWXDWLRQ EܼݕԥQVԥUJLޖHNVԥޙexhibition LQZKLFKVRPHRQHVKRZVDSDUWLFXODUVNLOORUTXDOLW\WRWKHSXEOLFRUWKHDFWRIVKRZLQJWKHVHWKLQJV fairIHԥU \DUPDUND ԥGDOԥWOL DVW\OHWKDWLVSRSXODUDWDSDUWLFXODUWLPHHVSHFLDOO\LQFORWKHVKDLUPDNHXSHWF I ݕԥQGԥEޖfashion freelanceޖIULޝO QVVԥUEԥVWLúTUD¿NOLPX]GOX UHܼ]ܼƾLDQԥ[H\UL\\ԥDNVL\DVÕޙIݞQGޖfundraising gig ܼܳܳ VԥKQԥ\ԥ oÕ[PDT D VLQJOH SHUIRUPDQFH E\ D PXVLFLDQ RU JURXS RI PXVLFLDQVHVSHFLDOO\ SOD\LQJ PRGHUQRUSRSPXVLF OHܼDݜWWԥUWLEDWV[HPSODQODúGÕUPDޖlayout QWݕEDúODPDTޝܤlauncheO READING: Organisers of Events and Holiday (YHQW RUJDQLVHUV DUH WKH SHRSOH WKDW SODQ DQG RUJDQLVH HYHQWV RI YDULRXV NLQGV IURP LQGXVWU\ H[KLELWLRQV DFDGHPLFFRQIHUHQFHVEXVLQHVVVHPLQDUVDQGFDUHHUVIDLUVWRSURGXFWODXQFKHVJLJV¿OPIHVWLYDOVIDVKLRQ VKRZVDQGFKDULW\IXQGUDLVLQJHYHQWV 54 8Œ1ā23Œ8ā(Œā 2 3ULPDULO\HPSOR\HGE\HYHQWVPDQDJHPHQWFRPSDQLHVHYHQWRUJDQLVHUVWHQGWRZRUNZLWKDUDQJHRIFOLHQWV DFURVVWKHSXEOLFVHFWRUSULYDWHVHFWRUDQGWKLUGVHFWRU+RZHYHUVRPHHYHQWRUJDQLVHUVPD\ZRUNLQKRXVHIRU ODUJHPXOWLQDWLRQDOFRUSRUDWLRQVZKLOHRWKHUVZRUNRQDIUHHODQFHEDVLV ,I\RXHQWHUWKLVSURIHVVLRQ\RX¶UHOLNHO\WRWDNHRQDYDVWUDQJH RIUHVSRQVLELOLWLHVWRPDNHVXUHWKDWWKHHYHQWV\RXRUJDQLVHDUHWKHEHVW WKH\FDQSRVVLEO\EH 2.5. TƏLƏBƏLƏR ÜÇÜN FƏALİYYƏTLƏR %5$,167250<285,'($6 5HDGWKHWH[WDERXW$FFRPRGDWLRQ:KDWRWKHUW\SHVRIDFFRPRGDWLRQGR\RXNQRZ" *HWGLYLGHGLQWRELJJURXSVOHDUQWKHYRFDEXODU\ZHOOWKHQWKHOHDGHURIWKHJURXSVZLOOFRPHWRWKH ERDUGDQGDVNWKHPHDQLQJVRIWKHZRUGVIURPWKHRWKHUJURXSGXULQJPLQXWHVWKHZLQQHUZLOOEHWKHJURXS ZKLFKKDVPRUHWUXHDQVZHUV :KDWNLQGRIKRWHOZRXOG\RXSUHIHUWRVWD\LQLI\RXZHUHRQDEXVLQHVVWULS" 'HVLJQDQHZPLGEXGJHWEXVLQHVVKRWHO'HFLGHRQWKHEDVLFFRQFHSWRI\RXU³SURGXFW´ Atmosphere:ODUJHVWUHDPOLQHGDQGPRGHUQRUVPDOOWUDGLWLRQDODQGLQWLPDWHRUDQHZFRQFHSW 55 8Œ1ā23Œ8ā(Œā 2 /RFDWLRQ FLW\FHQWUHRXWRIWRZQRULQDTXLHWVLGHVWUHHW" :KDWNLQGRISHRSOHGR\RXZDQWWRFRPHWR\RXUKRWHO" 7KHVWD൵ ZLOOWKHUHEHDKLJKUDWLRRIVWD൵WRJXHVWVRUZLOOWKHUHEHDQHPSKDVLVRQVHOIVHUYLFH" :KDWIDFLOLWLHVZLOO\RXR൵HU" $VNVWXGHQWVWRLPDJLQHWKH\DUHJRLQJRQDGUHDPKROLGD\DQGDVNIRUVXJJHVWLRQVIRUDGHVWLQDWLRQ (VWDEOLVKWKH\DUHDWWKLVGHVWLQDWLRQQRZRQKROLGD\$VNWKHPWRVXJJHVWZKDWWKH\KDYHEHHQGRLQJGXULQJ WKHLUVWD\ZKRWKH\DUHZLWKDQGKRZWKHKROLGD\KDVEHHQJRLQJ(LWKHUDVNIRUYROXQWHHUVRUVHOHFWWZR FRQ¿GHQWVSHDNHUVDQGDVNWKHPWRFRPHWRWKHIURQWRIWKHFODVV&OHDUGHVNVWRJLYHWKHPSOHQW\RIVSDFH$VN \RXUWZRYROXQWHHUVIRUWKHLU UROHSOD\ QDPHVDQGZULWHWKHVHRQWKHERDUG7KHQDVNWKHPWKHQDPHRIWKH KRWHOWKH\DUHVWD\LQJLQDQGWKHURRPQXPEHU:ULWHWKHVHRQWKHERDUGDVWKH\ZLOOEHQHHGHGODWHU 7HOOWKHPWKH\KDYHUHWXUQHGWRWKHLUURRPWR¿QGWKDWWKHLUSDVVSRUWVDUHQRORQJHULQWKHGUDZHUZKHUH WKH\OHIWWKHP(QFRXUDJHWKHPWRDFWLYHO\VHDUFKIRUWKHSDVVSRUWVEXWGRQ¶WDOORZWKHPWR¿QGWKHP7KHQDVN WKHPWRVD\ZKDWWKH\ZRXOGGRQH[W :KHQWKH\JLYH\RXDQLGHDHJFDOOWKHUHFHSWLRQLQGLFDWHWKDWWKH\KDYHWRFKRRVHDQRWKHUVWXGHQWLQWKHFODVV WREHWKHUHFHSWLRQLVW7KHWKUHHVWXGHQWVWKHQSOD\RXWWKHVFHQHDQGGHFLGHZKDWWKH\¶OOGRQH[WHJFDOOWKH PDQDJHUWKHSROLFHHWF7KHVWXGHQWWKHQFKRRVHVVRPHRQHHOVHLQWKHFODVVWREHWKHQH[WFKDUDFWHUDQGWKH¿UVW WKUHHVWXGHQWVLQFOXGHWKHQH[WVWXGHQWLQWKHUROHSOD\ 7KHVWXGHQWVVRRQJHWWKHLGHDDQGPRUHDQGPRUHFKDUDFWHUVDUHFDOOHGHJWKHFOHDQHUDZLWQHVV JXHVWLQQH[WURRP DMRXUQDOLVWHWF$VWKHUROHSOD\GHYHORSVWKHWHDFKHULVWKHUHWRKHOSPDQDJHGHFLVLRQV DQGJXLGHVWXGHQWVZKHQWKH\KDYHGL൶FXOWLHVEXWLQJHQHUDOWKHLPSRUWDQWGHFLVLRQVDUHOHIWXSWRWKHVWXGHQWV :KLOHWKHUROHSOD\LVJRLQJWKHWHDFKHUPDNHVDQRWHRIODQJXDJHHUURUVDQGDOVRQRWHVGRZQODQJXDJH DQGSKUDVHVWKDWDUHPLVVLQJRUZURQJLQWHUPVRISROLWHFRPPXQLFDWLRQ7KLVFRXOGEHIRUH[DPSOHSKUDVHV VXFKDV ,¶PVRUU\WRGLVWXUE\RXEXW2U:RXOG\RXPLQGWHOOLQJPH2UDQ\RWKHUODQJXDJHWKHWHDFKHUIHHOV PLJKWKHOSWKHFRPPXQLFDWLRQJRPRUHVPRRWKO\2QFHWKHUROHSOD\KDVFRPHWRDQDWXUDOHQGWKHWHDFKHUFDQ JRWKURXJKWKHODQJXDJHRQWKHERDUGDQGSUDFWLVHDQ\SURQXQFLDWLRQSRLQWVZLWKWKHVWXGHQWV :ULWHGRZQKRWHOYRFDEXODU\DVPXFKDV\RXFDQRQWKHERDUG 7KHIROORZLQJSHRSOHDUHORRNLQJIRUDQDFFRPPRGDWLRQWRVWD\DWZKLOHWKH\DUHDZD\IURPKRPH 5HFFRPPHQGVRPHWKLQJWRHDFKRIWKHP'RQCWIRUJHWWRJLYHUHDVRQVIRU\RXUFKRLFHV Accommodation Wanted Chiara and PhilippoDUH8QLYHUVLW\VWXGQHWVIURP,WDO\7KH\DUHSODQQLQJWRVSHQGVRPH GD\VLQ(QJODQG7KH\ZRXOGOLNHWR¿QGDORZEXGJHWDFFRPPRGDWLRQIRUWKHLUVWD\7KH\ DUHSODQQLQJWROHDYHHDUO\LQWKHPRUQLQJDQGUHWXUQWRWKHDFFRPPRGDWLRQLQWKHHYHQLQJ KRXUVDIWHUH[SORULQJWKHIDPRXVVLJKWV 56 8Œ1ā23Œ8ā(Œā 2 Jim and JuliaDUHJHWWLQJPDUULHGWKLVVXPPHU$IWHUJHWWLQJPDUULHGWKH\ZRXOGOLNHWRJR RQKRQH\PRRQ7KH\DUHSODQQLQJWRVSHQGDIHZGD\VRQDWURSLFDOLVODQG0RQH\GRHVQCW FRXQWWKHLUSDUHQWVDUHJRLQJWRSD\IRUWKHKROLGD\ Allison LV D VDOHV UHS 6KH WUDYHOV DURXQG WKH FRXQWU\ E\ FDUP VHOOLQJ FRVPHWLFSURGXFWV1H[WZHHNVKHLVJRLQJRQDORQJHUEXVLQHVVWULSDQGVKHZDQWVWR¿QGD FKHDSDFFRPPRGDWLRQZKHUHVKHFDQVWD\IRURQHQLJKW3DUNLQJIDFLOLW\LVYHU\LPSRUWDWQWR KHU Peter and SusanKDYHWZRFKLOGUHQ DQG\HDUVROG 7KH\DUHSODQQLQJWRJRRQD ORZEXGJHGZHHNHQG7KH\ZRXOGOLNHWR¿QGDQDFFRPPRGDWLRQFORVHWRQDWXUH7KH\DUH SODQQLQJWRJR¿VKLQJDQGKLNLQJ *LYHPLQXWHVIRUZULWLQJZRUGVUHODWHGWRQXWULWLRQV +RZGRHDWLQJDQGGULQNLQJKDELWVRI$]HUEDLMDQLSHRSOHGL൵HUIURPHDWLQJDQGGULQNLQJKDELWVRI SHRSOHIURPRWKHUFRXQWULHV" 'HVFULEHHDWLQJDQGGULQNLQJKDELWVLQ%DNXDQGLQWKHUHJLRQ\RXFRPHIURP &RPSOHWHWKHZDLWHU¶V :$,7(5 (YHQLQJ &86720(5 *RRGHYHQLQJ :$,7(5 )RXU" &86720(5 57 8Œ1ā23Œ8ā(Œā 2 &86720(5 &DUURWVRXSSOHDVH :$,7(5 :LQH" &86720(5 :RUNLQJURXSV:ULWHDERXWWKHIRRGDQGGULQN 7UDGLWLRQDOIDYRXULWHVLQ$]HUEDLMDQ 5HJLRQDOVSHFLDOLWLHV 3RSXODUIRRGIURPRWKHUFRXQWULHV :ULWHWKHUHFHLSWRI\RXUIDYRXULWHPHDOLQ(QJOLVK :RUNLQSDLUV7KLQNRIWZRW\SLFDOGLVKHVIURP\RXUFRXQWU\'LVFXVVKRZ\RXZRXOGH[SODLQWKHPWR WKHFXVWRPHU8VHWKHIROORZLQJSKUDVHV ,WெVDNLQGRI«,WெVPDGHZLWK«,WெVDELWOLNH« Example questions: :KDWNLQGRIUHVWDXUDQWGR\RXOLNH" 'R\RXOLNH,WDOLDQIRRG":K\ZK\QRW" :KDWGR\RXSUHIHU" D HDWLQJDWKRPHE HDWLQJRXWF JRLQJWRDGLQQHUSDUW\ +RZRIWHQGR\RXHDWIDVWIRRG" :KDWGR\RXOLNHWRRUGHUDW\RXUIDYRULWHUHVWDXUDQW" :KDWGRZHHDW"/RRNDWWKHFDWHJRULHVRIIRRGEHORZ*LYHDWOHDVWWKUHHPRUHH[DPSOHVIRUHDFK FDWHJRU\ )UXLWV DSSOHV« 9HJHWDEOHV FDUURWV« &HUHDOV FRUQ« 'DLU\SURGXFWV FKHHVH« 0HDW PXWWRQ« 3RXOWU\ JRRVH« :ULWHWKHZRUG³WUDQVSRUW´LQWKHFHQWUHRIWKHERDUG$VNWKHVWXGHQWVWRZULWHZRUGVUHODWHGWRWKLV ZRUG 58 8Œ1ā23Œ8ā(Œā 2 5HDGWKHYRFDEXODU\RIWUDQVSRUW$VNWKHPHDQLQJRIZRUGVIURP\RXUSDUWQHU7KHQKHRUVKHPXVW DVNWKHZRUGVIURP\RX 6WXGHQWVFDQFROOHFWLPDJHVRIGL൵HUHQWW\SHVRIWUDQVSRUWDWLRQDQGDGGWKHPWRWKHIROORZLQJVFKHPH &KRRVHWKHV\QRQ\PVDQGDQWRQ\PVIURPWKHWH[WV :KLFKPHDQVRIWUDQVSRUWFDQZHXVH" 'HVFULEH\RXUSHUVRQDOH[SHULHQFHZKHQXVLQJGL൵HUHQWPHDQVRIWUDQVSRUW 6WXGHQWVZLOOUHYLHZWUDQVSRUWYRFDEXODU\LQWHUYLHZHDFKRWKHUDERXWWKHWUDQVSRUWWKH\XVXDOO\XVH UHDGDWH[WDERXWWUDYHOLVVXHVLQ$]HUEDLMDQDQGDOVRZULWHVRPHTXHVWLRQVWRPHDVXUHWKHLUFODVVPDWHV¶FDUERQ IRRWSULQWV)LQDOO\WKH\ZLOOQHHGWRGHVLJQWKHLURZQHQYLURQPHQWDOO\IULHQGO\WUDQVSRUWRIWKHIXWXUH ,PDJLQHDIRUHLJQWRXULVWZDQWVWRJRIURPWKHFHQWUHRI%DNXWR DQLVODQGQHDU%DNX .KLQDOLJLQ*XED *HRUJLD 86$ *HWGLYLGHGWKHVWXGHQWLQWRJURXSV*LYHHDFKRIWKHPDYDULDQW7KH\PXVWZULWHWKHFKHDSHVWDQGWKHIDVWHVW ZD\RIWUDYHOOLQJWRWKHVHGHVWLQDWLRQV $VNWKHVWXGHQWVWRGUDZDSHUVRQZKRKDVDWRXULVPMREVXFKDVWUDYHODJHQWWRXURSHUDWRUFKHIFRRN UHFHSWLRQLVWDQGVRRQ$VNWKHPWRJLYHWKHSHUVRQDQDPH7KHQRQWKHWRSOHIWRIWKHSDJHDVNWKHPWRZULWH ¿YHDGMHFWLYHVWRGHVFULEHWKHSHUVRQ¶VDSSHDUDQFH1H[WDVNWKHPWRZULWH¿YHPRUHDGMHFWLYHVWRGHVFULEH WKHSHUVRQ¶VMREVNLOOV$IWHUWKH\¶YHGRQHWKLVDVNWKHVWXGHQWVWRZULWHWKUHHWKLQJVWKDWWKHSHUVRQGRHVGXULQJ ZRUNWLPH7KHQDVNWKHPWRZULWHZKHUHWKHSHUVRQZRUNV,QWKLVZD\WKH\EXLOGXSDFKDUDFWHUSUR¿OHIRUWKH SHUVRQWKH\DUHJRLQJWRZULWHDERXW ,QSDLUVSUHSDUHDWRXURIDQDUHD\RXNQRZZHOO 59 8Œ1ā23Œ8ā(Œā 2 3UHGLFWLRQ±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hat I Know about ... What I Want to find out ... What I Learned about ... 2.6. QİYMƏTLƏNDİRMƏ $úD÷ÕGDNÕTL\PԥWOԥQGLUPԥPH\DUÕQDԥVDVԥQTL\PԥWOԥQGLUԥFԥNVLQL] ³4LGDODQPDPԥVVLVԥVԥOԥULLOԥED÷OÕWHUPLQOԥUGԥQLVWLIDGԥHGԥUԥNGLDORTODUGDLúWLUDNHGLU´ :LWKWKHKHOSRIWKHGLFWLRQDU\H[SODLQWKHPHDQLQJRIWKHIROORZLQJZRUGV Freshness Selection Quality Presentation Friendly Prompt Attentive Cleanliness 60 8Œ1ā23Œ8ā(Œā 2 &KRRVHTXHVWLRQVIURPDERYHRUZULWHRI\RXURZQVXUYH\TXHVWLRQVEHORZ7KHQWDONWRVWXGHQWV DQGZULWHWKHLUUHVSRQVHV :ULWHDVKRUWUHSRUWDIWHU\RXKDYHWDONHGWR¿YHSHRSOH)RUH[DPSOH 0RVWVWXGHQWVOLNH-DSDQHVHIRRGEHFDXVH WKH\WKLQNLW¶VKHDOWK\ GHOLFLRXV6RPHVWXGHQWVOLNHWRHDW,WDOLDQIRRG7KH\OLNHVSDJKHWWL$IHZVWXGHQWV VDLGWKH\SUHIHUJRLQJWRGLQQHUSDUWLHVEHFDXVH2QHVWXGHQWVDLGHWF )LOOLQHDFKEODQNZLWKWKHFRUUHFWZRUG,IERWKZRUGVFDQEHXVHGFKRRVHWKHRQHWKDWVRXQGVPRUH QDWXUDOLQHDFKVLWXDWLRQ $UH\RXBBBBBBBBBB SUHSDUHGUHDG\ WRRUGHU" ,¶PVRUU\ZH¶UHIXOO\FRPSOHWHO\BBBBBBBBBBBB ERRNHGEDNHG ZHKDYHQRIUHHWDEOHV ULJKWQRZ ,BBBBBBBBBB UHFRPPHQGUHTXHVW WKHYHJHWDULDQFKLOL :HFDQBBBBBBBBBBB VXEVWLWXWHVXEWUDFW WKHEDFRQIRUFKHHVHLI\RXOLNH :HFDQJLYH\RXFKHHVHLQVWHDG RIEDFRQ $UH\RXBBBBBBBBBBBB SUHSDUHGUHDG\ WRRUGHU" 8VHWKHIROORZLQJZRUGVLQWKHFROXPQVEHORZ 3RWDWR VKULPS VTXLG EHHI ZDWHUPHORQ ZDWHU ODPE OHPRQDGH WXUNH\ FKHHVH WXQD VDOPRQ WRPDWR PLONVKDNHFUDEEUHDGJUDSHVDSSOHHJJRUDQJHVRGDPXVVHOV\RJXUWVXJDUNDQJDURR Vegetables Seafood Meat Fruit Drinks Diary Other &KRRVHWKHFRUUHFWYDULDQW &DQ,BBBBBBBDQ\RQHLQDFROGEHYHUDJHWRVWDUW" D ERWKHU E LQWHUHVW F LQWHUDFW +DVHYHU\RQHBBBBBBBRUGR\RXQHHGDIHZPRUHPLQXWHVZLWKWKHPHQX" D FKRRVHG E GHFLGHG F SLFNHG 61 8Œ1ā23Œ8ā(Œā 2 :RXOG\RXOLNHWRKHDUWRGD\¶VBBBBBBB" D VSHFLDOV E VHDVRQV F OHIWRYHUV ,VDQ\RQHLQWHUHVWHGLQVRXSRUVDODGDVDQBBBBBBB" D DOFRKRO E DODPRGH F DSSHWL]HU +RZZRXOG\RXOLNH\RXUVWHDNBBBBBBB" D SRXUHG E FRRNHG F WRORRN ,VWKHUHDQ\WKLQJHOVH\RX¶OOEHBBBBBBB" D QHHGLQJ E QHHGHG F WRQHHG $QGKRZLVHYHU\WKLQJBBBBBBB" D VRIDU E VRJRRG F VR¿QH $UH\RXDOOBBBBBBBZLWK\RXU¿UVWFRXUVH" D JUHDW E FRPSOHWH F ¿QLVKHG 'LGDQ\RQHBBBBBBBURRPIRUGHVVHUW" D VHUYH E VDYH F JHW ,VWKLVDOOWRJHWKHURUZRXOG\RXOLNHBBBBBBBELOOV" D VRPH E RWKHU F VHSDUDWH 62 8Œ1ā23Œ8ā(Œā 2 ³0úWԥULOԥUԥ\HUOԥúGLUPԥPԥVVLVԥVԥOԥULQLL]DKHGLU´ 5HDGWKHIROORZLQJWH[WDQGGHFLGHZKHWKHUWKHVHQWHQFHVLQWKHWDEOHEHORZDUHWUXH 7 RUIDOVH ) :HOFRPHWR6SDLQDQG/D0DQJD&OXE &KHFNLQJLQWRDKRWHO 5HDGWKHGLDORJXHEHWZHHQWKHUHFHSWLRQLVW 5 DQG0U%URZQ % 5*RRGHYHQLQJ %*RRGHYHQLQJ0\QDPHLV-RQDWKDQ%URZQ 5:HOFRPHWR/MXEOMDQD0U%URZQ'R\RXKDYHDUHVHUYDWLRQ" % 63 8Œ1ā23Œ8ā(Œā 2 %6XUH 5+HUH¶V\RXUNH\ )LOOLQWKHJDSVZLWKWKHZRUGVEHORZ Acsess exchange equipped Guests rooms Service Treatment ,W¶VDPRGHUQVPDOOKRWHOZKLFKLVVLWXDWHGLQWKHFHQWUHRI%DNX,WKDV BBBBBBBBBBBBBBDOOZLWK HQVXLWH VKRZHU FDEOH79 DQG D VHSDUDWH ZRUNLQJ URRP ZLWK PRGHUQ FRPSXWHUV DQG ZLUHOHVV LQWHUQHW BBBBBBBBBBBBBB,QRXUKRWHOZHWU\WRPHHWWKHQHHGVRIEXVLQHVV BBBBBBBBBBBBBB:HVSHFLDOL]HLQ RUJDQLVLQJGL൵HUHQWHYHQWVIURPVPDOOUHJLRQDOPHHWLQJVWRELJLQWHUQDWLRQDOFRQIHUHQFHV:HR൵HUVHYHUDOIXOO\ BBBBBBBBBBBBBBPHHWLQJURRPVDQGDFRQIHUHQFHKDOO$WWKH:HOOQHVV6SD&HQWUH\RXFDQWUHDW\RXUVHOI WRDPDVVDJHERG\DQGIDFLDO BBBBBBBBBBBBBBYDULRXVERG\ZUDSVRUDQHZKDLUVW\OH6HUYLFHV 5RRP BBBBBBBBBBBBBB0HHWLQJ%DQTXHW)DFLOLWLHV$LUSRUW6KXWWOH/DXQGU\'U\&OHDQLQJ5RRP6HUYLFH,URQLQJ 6HUYLFH&XUUHQF\ BBBBBBBBBBBBBB6KRH6KLQH&DU5HQWDO)D[3KRWRFRS\LQJ &RPSOHWHWKHVHQWHQFHV +RWHO%HDFK+RXVHFDQ,BBBBBBBBBBBBBBB\RX" ,¶PSKRQLQJWRBBBBBBBBBBBBBBBDURRP BBBBBBBBBBBBBBBZRXOG\RXOLNHWRDUULYH" 7RPRUURZ 64 8Œ1ā23Œ8ā(Œā 2 +RZPDQ\QLJKWVDUH\RXJRLQJWRBBBBBBBBBBBBBBB" 7ZRQLJKWV :KDWNLQGRIURRPZRXOG\RXBBBBBBBBBBBBBBB" $GRXEOHURRPZLWKDVKRZHU -XVWDPRPHQW,¶OOFKHFN:HKDYHDQLFHURRPRQWKHVHFRQGBBBBBBBBBBBBBBB +RZBBBBBBBBBBBBBBBLVLW" ,WVSHUSHUVRQDQGBBBBBBBBBBBBBBBEUHDNIDVWLQFOXGHG 7KDW¶VDJRRGSULFH,¶GOLNHWRPDNHDBBBBBBBBBBBBBBBIRUWKDWURRPSOHDVH 9HU\ZHOO0D\,KDYH\RXUBBBBBBBBBBBBBBBSOHDVH" &RQQHUV &RXOG\RXBBBBBBBBBBBBBBBWKDWSOHDVH" ,W¶V&211(56 7KDQN\RXIRU\RXUUHVHUYDWLRQ6HH\RXBBBBBBBBBBBBBBB :ULWHWKHYHUELQ3DVVLYH9RLFHLQWKHEODQNHWV 7KLVTXL]BBBBBBBBBBIRUOHDUQHUVRI(QJOLVKDVD6HFRQG/DQJXDJH WRGHVLJQ 0\FDUBBBBBBBBBB\HVWHUGD\ WRVWHDO 7KDWPRYLHBBBBBBBBBBE\PDQ\SHRSOH VHH 7KHWKLHYHVBBBBBBBBBBE\WKHSROLFH WRFDWFK 0\FDUBBBBBBBBBBLQ-DSDQ WRPDNH +RXVLQJSULFHVBBBBBBBBBBUDSLGO\1RZWKH\DUHJRLQJGRZQ WRULVH 1. How much __ ? D DURRPFRVW E FRVWVDURRP F GRHVDURRPFRVW 2. __ a single room? D 'R\RXKDYH E +DYH\RX F 65 8Œ1ā23Œ8ā(Œā 2 4. __ the lift? D :KHUHEH E :KHUHGRHVEH F :KHUHLV 5. How __ to the hotel? D GR,JHW E JHW F ,JHW 6. What time __? D EUHDNIDVW E GRHVEHEUHDNIDVW F LVEUHDNIDVW 7. __ pets? $ 'RDOORZ\RX % 'R\RXDOORZ & 5HZULWHWKHVHQWHQFHVLQSDVVLYHYRLFH ,FDQDQVZHUWKHTXHVWLRQBBBBBBBBBBBBBBBBBBBBBBBBB 6KHZRXOGFDUU\WKHER[BBBBBBBBBBBBBBBBBBBBBBBBB 66 8Œ1ā23Œ8ā(Œā 2 :HPLJKWSOD\FDUGVBBBBBBBBBBBBBBBBBBBBBBBBB :KLFKDUHWKUHHZULWWHQPHWKRGVE\ZKLFKDKRWHOFDQFRPPXQLFDWHZLWKLWVHPSOR\HHV" DLQWHUQHWOHWWHUVDQGHPSOR\HHKDQGERRN EEURFKXUHVLQWHUQHWDQGWHOHSKRQH FOLYHVWD൵PHHWLQJVOHWWHUVDQGEURFKXUHV GIDFHWRIDFHHPDLODQGEURFKXUHV $)UDQFKLVHLVDW\SHRIRZQHUVKLSRIDFKDLQKRWHO D7UXH E)DOVH :KLFKDUHWZRPHWKRGVRISD\PHQWIRUDKRWHOURRPRWKHUWKDQFDVKRUFUHGLWFDUG" D'LUHFWELOOLQJGHELWFDUG E3HUVRQDOFKHFNEXVLQHVVFKHFN F9RXFKHUJLIWFHUWL¿FDWH G$OODUHSRVVLEOHPHWKRGVRISD\PHQW :KLFKGHSDUWPHQWLVUHVSRQVLEOHIRUWKHUHSDLURIDOHDNLQJIDXFHW" D)URQW2൶FH E(QJLQHHULQJ F6HFXULW\ G6DOHVDQG0DUNHWLQJ H+RXVHNHHSLQJ :KLFKGHSDUWPHQWLVUHVSRQVLEOHIRUUHVHDUFKLQJZKDWJXHVWVQHHGDQGZDQW" 67 8Œ1ā23Œ8ā(Œā 2 D)URQW2൶FH E(QJLQHHULQJ F6HFXULW\ G6DOHVDQG0DUNHWLQJ H+RXVHNHHSLQJ ³0úWԥULOԥUԥQԥTOL\\DW[LGPԥWLWԥNOLIHGLU´ &KRRVHWKHFRUUHFWRSSRVLWHV 5HVLGH VXSSO\ SD\PHQW +ROLGD\ SURYLGHLQFRPH 9DFDWLRQVXEZD\ 0HWUROLYH )LOOWKHEODQNHWVZLWKWKHIROORZLQJZRUGV DWWKHHQGEHKLQGEHWZHHQLQLQIURQWRIQH[WQH[WWRRQRSSRVLWH 7KHUDLOZD\VWDWLRQLVDWWKHHQGRIWKHURDGBBBBBBBBBBWKHEDQNDQGWKHOLEUDU\ 68 8Œ1ā23Œ8ā(Œā 2 7KHEDQNLVDWWKHHQGRIWKHURDGRQWKHOHIWKDQGVLGHDQGBBBBBBBBBBWKHOLEUDU\ 7KHOLEUDU\LVBBBBBBBBBB>"@RIWKHURDGRQWKHULJKWKDQGVLGHDQGRSSRVLWHWKHEDQN 7KHSRVWR൶FHLVRQWKHOHIWKDQGVLGHRSSRVLWHWKHFLQHPDDQGBBBBBBBBBBWRWKHEDQN 7KHFRQFHUWKDOOLVEHWZHHQWKHFLQHPDDQGWKHKRWHOBBBBBBBBBBWKHULJKWRIWKHVWUHHW 7KHVKRSSLQJFHQWUHLVBBBBBBBBBBWKHWRZQKDOODQGLQIURQWRIWKHFDUSDUN 7KHSROLFHVWDWLRQLVWKH¿UVWEXLOGLQJRQWKHULJKWBBBBBBBBBB>"@WKHIRRWEDOOJURXQGRSSRVLWHWKH FDIp 7KHIRRWEDOOJURXQGLVRQWKHULJKWBBBBBBBBBBWKHSROLFHVWDWLRQ 7KHFDIpLVWKH¿UVWEXLOGLQJRQWKHOHIWBBBBBBBBBB>"@WKHFKXUFK 7KHPDUNHWLVBBBBBBBBBBWKHPLGGOHRIWKHVWUHHW • Choose the correct words/phrases to complete the conversation with the hotel reception clerk: <28 &DQ\RXBBBBBBBBBBBBBBBBBDJRRGUHVWDXUDQWDURXQGKHUH" D UHFRPPHQG E VD\ F WHOO +27(/&/(5. +PP7KHUHDUHQ¶WDQ\UHVWDXUDQWVDURXQGKHUH <28 :KDWDERXWBBBBBBBBBBBBBBBBB" D LQFLW\ E LQWKHFLW\ F FHQWUDO +27(/&/(5. 7KHUHDUHDORWRIJRRGUHVWDXUDQWVLQWKHDUHDRIWKHFLW\FDOOHGXSWRZQ,I\RXJRWR&HQWUDO $YHQXH\RX¶OOVHHDERXWGL൵HUHQWUHVWDXUDQWVDOORIZKLFKDUHKLJKO\UHFRPPHQGDEOH <28 *UHDW+RZGRZHBBBBBBBBBBBBBBBBB&HQWUDO$YHQXHIURPKHUH" D FRPHDW E DUULYHLQ F JHWWR +27(/&/(5. :KHQ\RXH[LWWKHSDUNLQJORWWXUQOHIWRQ0DLQ6WUHHW.HHSGULYLQJIRUDERXWEORFNVDQG 69 8Œ1ā23Œ8ā(Œā 2 DQG\RX¶OOFRPHWR&HQWUDO$YHQXH7XUQULJKW7KHUHVWDXUDQW]RQHLVDERXWEORFNVIURPWKHUH <28 6RZHKDYHWRBBBBBBBBBBBBBBBBRQ&HQWUDO$YHQXH" D JRVWUDLJKW E PDNHDULJKWWXUQ F PDNHDOHIWWXUQ +27(/&/(5. 7KDW¶VFRUUHFW:RXOG\RXOLNHPHWRGUDZ\RXDPDS" <28 1RWKDQNV,WKLQNBBBBBBBBBBBBBBB D ZH¶OOEH¿QH E ZHZLOOJR F ZHZLOOWU\ )LOOWKHEODQNHWV )LQGVRPHRQHZKR Find somebody who… Name Extra information Walked to school today Has travelled by helicopter Has had a problem trying to get somewhere Rides a bike regularly Rides a bike regularly $QVZHUWKHIROORZLQJTXHVWLRQV +RZGR\RXJHWWRVFKRRO" +RZRIWHQGR\RXXVHSXEOLFWUDQVSRUWDWLRQ" ,VDFDUFRQVLGHUHGOX[XU\LQ\RXUFRXQWU\" +DYH\RXHYHUEHHQLQDWUD൶FDFFLGHQW" ,VSHWUROH[SHQVLYHLQ\RXUFRXQWU\" 3XWWKHYHUEVLQEUDFNHWVLQWKHFRUUHFWWHQVH 70 8Œ1ā23Œ8ā(Œā 2 ³Ԥ\OԥQFԥYԥWԥGELUOԥUKDTTÕQGDPúWԥULOԥULPԥOXPDWODQGÕUÕU´ &RUUHFWWKHVSHOOLQJ 6RXYHQLUVDUHfnunyWKLQJV0RVWRIXVIHHOZHQHHGWREX\DVRXYHQLUZKHQZHJRWRDQRWKHUcyrunot7KHQ ZKHQZHJHWKRPHZHSXWLWRQWRSRIWKHWHOHYLVLRQ:KHQsriistovFRPHZHWHOOWKHPDERXWLWDQGZKHUHZH JRWLW$ORWRIWKHVRXYHQLUVZHEX\DUH urbishb,KDYHDORQJKLVWRU\RIEX\LQJWKLQJVWKDWORRNeobhrrilDUH FKHDSDQGGRQ¶WUHDOO\PDWFKP\KRXVH±MXVWEHFDXVHWKH\DUHVRXYHQLUV,W¶VDOPRVWDVLIZHDUHSURJUDPPHGWR EX\DVRXYHQLU,NQRZVRPHSHRSOHZKRednspKRXUVZDQGHULQJDURXQGVRXYHQLUVKRSV:KDWDWHZDVRIWLPH ,GHFLGHGQHYHUWREX\DVRXYHQLUDJDLQ,¶GPXFK atrrheVSHQGP\WLPHGRLQJQPWVKHLJRPRUHLQWHUHVWLQJ7KH EHVWVRXYHQLUVDUHmsermieoDQGSKRWRV • Choose the expression, A or B,that is closest in meaning to the word as used in the text. 1. TO MONITOR a. to check somebody or something at regular intervals b. to teach somebody 2. TO ASSESS a. to present a demand for payment b. to judge or evaluate somebody or something 3. TRENDS a. tendencies b. statistics 4. UP-TO-DATE a. current b. contemporary 5. FORTHCOMING a. available b. which is going to happen very soon 6. EVENT a. an organised social occasion like a concert or sports competition b. an incident or affair 7. CAR HIRE a. buying a car b. car rental 8. BEHIND-THE-SCENES STAFF a. employees who are not in direct contact with the public 71 8Œ1ā23Œ8ā(Œā 2 ESHRSOHZKRZRUNSULYDWHO\RUVHFUHWO\ :ULWHDQHVVD\DERXWDIHVWLYDOLQ\RXUFRXQWU\LQGLYLGXDOO\ $QVZHUWKHIROORZLQJTXHVWLRQV +DYH\RXHYHURUJDQL]HGDQHYHQWRUDKROLGD\" :KDWNLQGRISDUW\GR\RXOLNH" :KDWNLQGRIHQWHUWDLQPHQWZRXOG\RXOLNH" :KHUHLVWKHEHVWSODFHIRUDFHUHPRQ\" :KDWVXPPHUHQWHUWDLQPHQWDWWKHKRWHOGR\RXNQRZ" +RZµVWKH¿QDOVSURQRXQFHG"7LFN9WKHFRUUHFWFROXPQ DUUDQJHPHQWV V ] L] FKDQJHV FXVWRPHUV H[FXUVLRQV SODFHV IDFLOLWLHV KRXVHV DSDUWPHQWV $GYLFHDQGREOLJDWLRQ 7KLVLVWRXULVWHQWHUWDLQPHQW+ROLGD\RUJDQLVHUVVKRXOGWDNHWKHVHLQWRFRQVLGHUDWLRQ &RPSOHWHWKHVHQWHQFHVXVLQJDYRLGGRQ¶WKDYHWRPXVWQ¶WRUVKRXOG ,QKRWZHDWKHU\RXBBBBBBBBGULQNDORWRIZDWHUDQGNHHSWKHVXQR൵\RXUKHDG BBBBBBBBO\LQJLQWKHVXQWRRORQJGXULQJWKH¿UVWGD\VRI\RXUKROLGD\ BBBBBBBBJRVZLPPLQJDIWHUHDWLQJDKHDY\PHDORUGULQNLQJDOFKRFRO 72 8Œ1ā23Œ8ā(Œā 3 3.1.1. QONAQ QƏBUL ETMƏYİ VƏ SALAMLAŞMAĞI DİALOQLAR VASİTƏSİLƏ GÖSTƏRİR :))Fc:ka){k8)FkceXX¥ Vocabulary I: AcquireԥޖNZDܼܬԥOGԥHWPԥN AppealԥޖSLޝOPUDFLԥW SURݜWݕ\DQDúPDTޖApproach ԥ Assessment ԥޖVHVāPԥQWTL\PԥWOԥQGLUPԥN NݞSԥOFWONFWޖCouple IncreaseܼQޖNULޝVDUWÕUPDT RetailޖULޝWHܼOSԥUDNԥQGԥ[ÕUGDVDWÕú WݕԥQGDܼVDOÕú±YHULúHWPԥNWLFDUԥWޝܯPޖMerchandise READING: Greeting Customers Professionally :KHWKHU \RX DUH LQ D UHWDLO VWRUH KRWHO UHFHSWLRQLVW LQ D FRPSDQ\RULQDQ\FXVWRPHUIDFLQJVLWXDWLRQWKRVH¿UVWIHZ VHFRQGVVHWWKHWRQHDQGFUHDWHWKDWFUXFLDO¿UVWLPSUHVVLRQ WKDW\RXUFXVWRPHUZLOOKDYHDERXW\RXDQG\RXUFRPSDQ\ 7KLVPD\VRXQGVLPSOHEXWLWLVRQHRIWKHPRVWLPSRUWDQW VNLOOV \RX VKRXOG DFTXLUH WR EH D SURIHVVLRQDO VHUYLFH RU FXVWRPHUFDUHDJHQW$QGE\WKHZD\WKLVDSSOLHVDOVRLI\RX SURYLGHVHUYLFHRYHUWKHSKRQH\RXPXVWZRUNRQGHYHORSLQJ DJRRGZDUPJUHHWLQJWR\RXUFXVWRPHU $OZD\VUHPHPEHUWKDW\RXRQO\KDYHDIHZVHFRQGVWRPDNHDJUHDW¿UVWLPSUHVVLRQ Why is greeting so critical? $ORWRIWKLQJVKDSSHQ7KH\DOOWDNHSODFHZLWKLQWKH¿UVWFRXSOHRIPLQXWHVDIWHU D FXVWRPHU HQWHUV \RXU VWRUHFRPSD\KRWHOHWF 7KH\ LPPHGLDWHO\ GR D YLVXDO DVVHVVPHQW +RZGRHV\RXUSODFHRIEXVLQHVVORRN",VWKHPHUFKDQGLVHDSSHDOLQJ",V WKHSODFHZHOFRPLQJ" :KHQ\RX¿UVWJUHHWWKHFXVWRPHU\RXDUHVHOOLQJ\RXUVHOI¿UVW\RXUEXVLQHVV VHFRQGWKHH[SHULHQFHWKLUGDQGWKHPHUFKDQGLVHVHUYLFHODVW 73 8Œ1ā23Œ8ā(Œā 3 *UHDW6PLOH *UHDW2SHQHU 6RQRZOHW¶VORRNFORVHULQWRKRZWRPDNHDSURIHVVLRQDOJUHHWLQJDQGLQWURGXFWLRQWKDWFDQLQFUHDVHVDOHVRI \RXUEXVLQHVVDVZHVDLGSUHYLRXVO\LI\RXDUHLQUHWDLORUSURYLGLQJDQ\NLQGRIVHUYLFHRULQDQ\SURIHVVLRQDO EXVLQHVVVHWWLQJZKHUH\RXDUHWDVNHGZLWKJUHHWLQJFXVWRPHUVKHUHLVKRZWRGRLWSURIHVVLRQDOO\ Grammar: Adverb Clauses $GYHUEFODXVHVDUHFODXVHVWKDWIXQFWLRQDVDGYHUEV6LQFHWKH\DUH GHSHQGHQWFODXVHVWKH\PXVWKDYHDVXERUGLQDWLQJFRQMXQFWLRQWR FRQQHFW WKHP WR WKH RWKHU FODXVH7KLV ZLOO KHOS \RX UHFRJQL]H DQ DGYHUE FODXVH 6XERUGLQDWLQJ FRQMXQFWLRQV FDQ EH DUUDQJHG DFFRUGLQJWRWKHSXUSRVHRIWKHFODXVHWKH\EHJLQ+HUHDUHVRPH H[DPSOHVRIVXERUGLQDWLQJFRQMXQFWLRQV 7LPH DIWHUZKHQXQWLOVRRQEHIRUHRQFHZKLOHDVVRRQDVZKHQHYHUE\WKH WLPH &RQGLWLRQ LIZKHWKHURUQRWSURYLGHGLQFDVHXQOHVVHYHQLILQWKHHYHQW &DXVHDQGH൵HFW EHFDXVHDVVLQFHVRLQRUGHUWKDWQRZWKDWLQDVPXFKDV &RQWUDVW WKRXJKDOWKRXJKZKLOHZKHUHDVHYHQWKRXJK 0RVW RI WKH WLPH DQ DGYHUE FODXVH ZLOO EH VHSDUDWHG IURP WKH RWKHU FODXVH ZLWK D FRPPD+HUHDUHH[DPSOHVRIVHQWHQFHVZLWKDQGZLWKRXWFRPPDV :KHWKHU\RXOLNHLWRUQRW\RXKDYHWRJR 7KHDGYHUEFODXVH ³:KHWKHU\RXOLNHLWRUQRW´SXWVDFRQGLWLRQRQWKHDFWLRQ 6KHHQMR\HGWKHSDUW\PRUHWKDQKHGLG 7KHDGYHUEFODXVH µWKDQKHGLG¶PRGL¿HVWKHDGYHUE³PRUH´ $IWHUP\FDULV¿[HGZHFDQWDNHDWULSWRWKHFRDVW 7KH DGYHUEFODXVH³$IWHUP\FDULV¿[HG´SXWVDWLPHRQWKHDFWLRQ Vocabulary II: &RQ¿UPNԥQޖIܯޝPWԥVGLTHWPԥN DeclineGܼޖNODܼQD]DOPDTWԥQԥ]]O HireKDܼUNLUD\ԥJ|WUPԥNLúԥJ|WUPԥN RequestUܼޖNZHVWWԥOԥE SpaceVSHܼVERúOXTIԥ]DNRVPRV 74 8Œ1ā23Œ8ā(Œā 3 a fixed point or line;n an opportunity or a duty to do something at a particular time or in a particular order, before or after other people) READING: Reservations and Booking Terms There are two possible ways to book a space: Direct booking: if you request to book a room, the space owner has 72 hours to confirm or decline the request. When it is confirmed, the space will be booked for your event. Reservation: you request a 3 days non-binding reservation. The space owner has 72 hours to confirm or decline your request. In case it is confirmed, you have 72 hours to make your final decision to either book the space or decline the reservation. You turn the reservation into a booking by choosing a payment method on the hire. DIALOGUE: RESERVATION A: I’d like to reserve a hotel room. B: That should be no problem. May I have your full name, please? A: My name is John Sandals. B: Hello, Mr. Sandals. My name is Michelle. What days do you need that reservation, sir? A: I’m planning to visit New York from Friday, April 14 until Monday, April 17. B: Our room rates recently went up. Is that okay with you, Mr. Sandals? A: How much per night are we talking about? B: Each night will be $308. A: That price is perfectly acceptable. B: Wonderful! Do you prefer a smoking or nonsmoking room? A: Nonsmoking, please. B: Next question: Is a queen-size bed okay? A: That sounds fine. B: Okay, Mr. Sandals. Your reservation is in our computer. All we need now is a phone number. A: Certainly. My phone number is 626-555-1739. B: Thank you, Mr. Sandals. We look forward to seeing you in Azerbaijan 75 8Œ1ā23Œ8ā(Œā 3 7LSV 5HPHPEHUWKHHVVHQWLDOLQIRUPDWLRQ KRZPDQ\QLJKWV DWDKRWHO KRZPDQ\SHRSOH DWDUHVWDXUDQWRUWKHWKHDWUH ZKDWWLPH IRUDÀLJKWRUDWDUHVWDXUDQW KRZPXFKGRHVLWFRVW IRUDÀLJKWWKHDWUHWLFNHWVRUDKRWHOURRP 3.2.1. TƏKLİF VƏ ŞİKAYƏTLƏRİ TƏHLİL EDİR %)eXFc:FBka) Vocabulary I: AlleviateԥޖOLޝYLHܼW\QJOOԥúGLUPԥN BlameEOHܼPJQDKODQGÕUPDTTÕQDPDT CommandNԥޖP QGԥPU ݤԥQQԥWLFԥޝNOXޖConclusionNԥQ DealGLޝO V|YGԥ EԥKVHWPԥN DefensiveGܼޖIHQVܼYPGD¿ԥoL WUHܼݕԥQPԥ\XVOXTޖFrustrationIUݞV HandleޖK QGԥO GԥVWԥN LGDUԥHWPԥN UHܼGݤԥVYLFGDQVÕ]WԥKTLUHGLFLޖDݜWޙOutrageous PolitelySԥޖODܼWOLQԥ]DNԥWOԥ ݕԥQKԥOOo|]PL]DKDWޝOXޖSolutionVԥ VHWTDQÕTDUGLO[RUޖUpsetݞS READING: Dealing with Customers ,QRUGHUWRJHWWKHPRVWVDWLVIDFWLRQ DQGWKHLUVPRQH\¶VZRUWKIURPWKHLUVWD\ JXHVWVPDNHUHTXHVWV0RVWRIWKHVHUHTXHVWVZLOOEHUHDVRQDEOHVXFKDVDVNLQJ IRUPRUHQDSNLQVDWDUHVWDXUDQWRUKDYLQJDEXUQWRXWOLJKWEXOEUHSODFHGLQ WKHLUURRP6RPHUHTXHVWVPD\EHRXWUDJHRXVDQGRXWVLGHWKHQRUPDOVHUYLFH SDUDPHWHUVRIWKHKRWHO,QHLWKHUFDVHWKHUHTXHVWVPXVWWRSROLWHO\OLVWHQHGWR DQGSURIHVVLRQDOO\DWWHQGHGWR +HUHDUHVRPHFXVWRPHURULHQWHGWLSV,¶YHOHDUQHGZKLOHZRUNLQJLQWKHEXVLQHVVFRDFKLQJEXVLQHVV 76 8Œ1ā23Œ8ā(Œā 3 /LVWHQFDUHIXOO\WRZKDWWKHFXVWRPHUKDVWRVD\DQGOHWWKHP¿QLVK'RQ¶WJHWGHIHQVLYH7KHFXVWRPHU LVQRWDWWDFNLQJ\RXSHUVRQDOO\ KHRUVKHKDVDSUREOHPDQGLVXSVHW5HSHDWEDFNZKDW\RXDUHKHDULQJWRVKRZ WKDW\RXKDYHOLVWHQHG $VNTXHVWLRQVLQDFDULQJDQGFRQFHUQHGPDQQHU7KHPRUHLQIRUPDWLRQ\RXFDQJHWIURPWKHFXVWRPHU WKHEHWWHU\RXZLOOXQGHUVWDQGKLVRUKHUSHUVSHFWLYH,¶YHOHDUQHGLW¶VHDVLHUWRDVNTXHVWLRQVWKDQWRMXPSWR FRQFOXVLRQV 3XW\RXUVHOILQWKHLUVKRHV$VDEXVLQHVVRZQHU\RXUJRDOLVWRVROYHWKHSUREOHPQRWDUJXH7KH FXVWRPHUQHHGVWRIHHOOLNH\RX¶UHRQKLVRUKHUVLGHDQGWKDW\RXHPSDWKL]HZLWKWKHVLWXDWLRQ $SRORJL]HZLWKRXWEODPLQJ :KHQDFXVWRPHUVHQVHVWKDW\RXDUHVLQFHUHO\VRUU\LWXVXDOO\GL൵XVHVWKHVLWXDWLRQ'RQ¶WEODPH DQRWKHUSHUVRQRUGHSDUWPHQW-XVWVD\³,¶PVRUU\DERXWWKDW´ $VNWKHFXVWRPHU³:KDWZRXOGEHDQDFFHSWDEOHVROXWLRQWR\RX"´:KHWKHURUQRWWKHFXVWRPHUNQRZV ZKDWDJRRGVROXWLRQZRXOGEH,¶YHIRXQGLW¶VEHVWWRSURSRVHRQHRUPRUHVROXWLRQVWRDOOHYLDWHKLVRUKHUSDLQ %HFRPHDSDUWQHUZLWKWKHFXVWRPHULQVROYLQJWKHSUREOHP 6ROYHWKHSUREOHPRU¿QGVRPHRQHZKRFDQVROYHLWTXLFNO\5HVHDUFKLQGLFDWHVWKDWFXVWRPHUVSUHIHU WKHSHUVRQWKH\DUHVSHDNLQJZLWKWRLQVWDQWO\VROYHWKHLUSUREOHP:KHQFRPSODLQWVDUHPRYHGXSWKHFKDLQRI FRPPDQGWKH\EHFRPHPRUHH[SHQVLYHWRKDQGOHDQGRQO\DGGWRWKHFXVWRPHU¶VIUXVWUDWLRQ Vocabulary II: Absolutelyޙ EVԥޖOXޝWOLWDPDPLOԥ ElicitLޖOܼVܼW|\UԥQPԥNPH\GDQDoÕ[DUPDT Exactlyܼܳޖ] NWOLGԥTLTWDPRODUDTH\QLOԥ ExtentܼNޖVWHQWKԥGGGԥUԥFԥX]XQOXT ConcernedNԥQޖVܯޝQGQDUDKDW 'H¿QLWHO\ޖGHIԥQԥWOLPWOԥTTԥWLNRQNUHW KݞPEԥOWԥYD]|NDUޖHumble OpinionԥޖSܼQMԥQQԥ]ԥU¿NLUUԥ\ ParticularSܬޖWܼNMԥOܬ[VXVLOԥPԥ[VXVL ReckonޖUHNԥQKHVDEHWPԥN 5($'ø1* $VNLQJIRUDQG*LYLQJ2SLQLRQ $WWLPHVKRWHOVWD൵PD\EHDVNHGDERXWWKHLURSLQLRQRIVRPHWRSLFVXFKDVDJRRGSODFHWRJRVKRSSLQJRU ZKDWWKH\WKLQNRIDSDUWLFXODUWRXUFRPSDQ\7KHVLWXDWLRQPD\DOVRRFFXUZKHQDVWD൵PD\ZDQWDJXHVW¶V 77 8Œ1ā23Œ8ā(Œā 3 guest’s opinion about something, such as the quality of service at the hotel or whether a particular shop had good prices for their merchandise. Look at the expression below that can be used to give or elicit an opinion. 1. Giving Opinions: • As far as I’m concerned … • In my opinion … In my view … • From my point of view … • The way I see it is (that) … • To my mind … • Well, I reckon (that) … • I (strongly) believe (that) … • I (honestly) think (that) … • I (really) feel (that) … • Personally speaking, I believe … • As for me, I reckon … • In my opinion/In my humble opinion • I reckon/suppose • I know • May I? • If you ask me • If I were you • To be honest • I could be wrong, but • I’m no expert, but • Personally 2. Asking Opinions: • What do you think/reckon? • Do you see what I’m getting at? • Do you know/see what I mean? • Do you agree with me? • Would you go along with that? • Would you agree with me that …? 78 8Œ1ā23Œ8ā(Œā 3 • What are your thoughts on that? • Don’t you think (that) …? 3. Agreeing: • I (totally) agree with you / that. • I couldn’t agree more. • I’d go along with that. • I feel the same. • You’re absolutely right. • Absolutely / Definitely / Exactly. • No doubt about it. • That’s a good point. / I see your point. • I see where you’re coming from. 4. Disagreeing: • I’m afraid I disagree. • I don’t agree with you / that. • I’d be inclined to disagree. • That’s not the way I see it. • I don’t think so. / I don’t feel the same. 5. Partly agreeing: • I see your point but … • I kind of agree with you / that. • I agree with you to an extent, however, … • You make a good point, but … READING:Offering Help to the Customers When you want to help someone, how do you make your offer in English? There are a lot of different ways to offer your assistance. Which phrase you should choose depends on the situation? Here are some English phrases for offering help that you should definitely know! They’re arranged roughly in order from most casual to most formal. 79 8Œ1ā23Œ8ā(Œā 3 ,¶OO GRVRPHWKLQJ )H,¶OOKROGWKHGRRURSHQIRU\RX /HWPH GRVRPHWKLQJ )H+HUH±OHWPHDGMXVWWKHVHDWIRU\RX :K\GRQ¶W, GRVRPHWKLQJ ")H:K\GRQ¶W,VHQG\RXDQHPDLORXWOLQLQJZKDWZHWDONHGDERXWWRGD\ DQG\RXFDQMXVWUHVSRQGWRWKDW" 'R\RXZDQWPHWR GRVRPHWKLQJ ")H'R\RXZDQWPH WRWDNHRYHU" :RXOG\RXOLNHPHWR GRVRPHWKLQJ " :RXOG\RXOLNH VRPHWKLQJ ")H:RXOG\RXOLNHPHWRFORVHWKH ZLQGRZ" ,FDQ GRVRPHWKLQJ )H,FDQDVVLVW\RXZLWKWKDW &DQ , GR VRPHWKLQJ " )H&DQ , JHW \RX VRPHWKLQJ WR GULQN" ,¶GEHKDSS\WR GRVRPHWKLQJ )H,¶GEHKDSS\VFKHGXOH DWLPHWRPHHWDQGWDONZLWK\RXDERXWLW 0D\ , R൵HU \RX VRPHWKLQJ " )H0D\ , R൵HU \RX D FRPSOLPHQWDU\GHVVHUW" 3.3.1. MÜXTƏLİF SİTUASİYALARDA YARANAN PROBLEMLƏRİN HƏLLİ YOLLARINI TAPIR eUFc:8k){)e Vocabulary I: Accentޖ NVԥQWWԥOԥ൵] VRPHWKLQJ WKDW VRPHRQH VD\V R൶FLDOO\ JLYLQJ LQIRUPDWLRQ QDݜQVPԥQW HODQ ELOGLULúޖAnnouncementԥ DERXWVRPHWKLQJ MeanPLޝQGHPԥNGLUQԥ]ԥUGԥWXWPDTPԥQDYHUPԥN PHQݕԥQLVWLQDGHWPԥN[DWÕUODWPDTޖMention MindPDܼQGD÷ÕO¿NLU]HKLQ MissPܼV ԥOGԥQYHUPԥN|WUPԥN GDUÕ[PDT ZDܼ]\R[VDEDúTD\ROODԥNVWԥTGLUGԥܬݞèޖOtherwise 80 8Œ1ā23Œ8ā(Œā 3 • READING:Asking for Repeats /LVWHQLQJLVRQHRIWKHKDUGHVWVNLOOVWRGHYHORSZKHQOHDUQLQJDODQJXDJH,WFDQEHYHU\H[KDXVWLQJWU\LQJWR XQGHUVWDQGVRPHRQHWDONLQJLQDODQJXDJHWKDWLVQRW\RXURZQQRWWRPHQWLRQKDYLQJWRXQGHUVWDQGDOOWKH GL൵HUHQWDFFHQWVWKDWDODQJXDJHPD\EHVSRNHQLQ 7KHUHDUHRQO\DIHZVLWXDWLRQVZKHUHLWLVLPSRUWDQWWRXQGHUVWDQGHYHU\VLQJOHZRUGWKDWVRPHRQHLVVD\LQJ ± IRU H[DPSOH ZKHQ OLVWHQLQJ IRU DQ DQQRXQFHPHQW DW DQ DLUSRUW ± RWKHUZLVH \RX PLJKW PLVV \RXU ÀLJKW +RZHYHUPRVWRIWKHWLPHLW¶VUHDOO\QRWQHFHVVDU\WRXQGHUVWDQGHYHU\WKLQJVR\RXPXVWWU\YHU\KDUGQRWWR ZRUU\LI\RXGRQ¶WFDWFKHYHU\ZRUG $QRWKHUWKLQJWRUHPHPEHULVWKDWLI\RXDUHDEOHWRDVNTXHVWLRQVWKHQ\RXFDQDVNWKHVSHDNHUWRUHSHDW WKHPVHOYHVRUH[SODLQZRUGVWKDW\RXGRQ¶WXQGHUVWDQG'RQ¶WEHDIUDLGWRGRWKLV±JHQHUDOO\SHRSOHDUHDOZD\V KDSS\WRWHDFKVRPHRQHVRPHWKLQJ +HUHDUHVRPHSKUDVHVWKDWPLJKWEHXVHIXO &RXOG\RXUHSHDWWKDWSOHDVH" :RXOG\RXPLQGVD\LQJWKDWDJDLQ" :KDWGRHVWKDWZRUGPHDQ" &RXOG\RXH[SODLQWKHPHDQLQJRIWKDWZRUG" Vocabulary II: cost NܤޝVWTL\PԥWGԥ\ԥUPDOL\\ԥW expenseܼNޖVSHQV[ԥUF WKHXVHRIPRQH\WLPHRUH൵RUW freeIULޝ SXOVX] VԥUEԥVW itemޖDܼWࡩԥPPDGGԥEԥQG paySHܼ|GԥPԥN WRJLYHPRQH\WRVRPHRQHIRUVRPHWKLQJ\RXZDQWWREX\RUIRUVHUYLFHVSURYLGHG piperޖSDܼSܬTDYDOoDODQ settlementޖVHWࡩԥOPԥQWQL]DPODPDPԥVNXQODúPD READING: Bill Settlement )LUVWOHW¶VKDYHDORRNDWWKHZD\VRISD\LQJWKHELOO7KHUHDUHVHYHUDOZD\VRILW FDVKFKHTXHVGHELWFDUGV FUHGLWFDUGVSUHSDLGFDUGVLQWHUQHWSKRQHWUDQVIHUV (YHQWXDOO\XVXDOO\DOOWRRVKRUWO\JXHVWVZLOOKDYHWRFKHFNRXWDQGSD\XS8QIRUWXQDWHO\IRUPDQ\KRWHOVWD൵ WKLVFDQEHDWLPHRIVWUHVVDQGIUXVWUDWLRQ/HW¶VIDFHLWPRVWSHRSOHGRQ¶WDFWXDOO\OLNHSD\LQJIRUWKLQJVDQG VHUYLFHV LW¶VVRPXFKQLFHUZKHQLW¶VIUHH 6RPHJXHVWVPD\TXHVWLRQH[SHQVHV VXFKDVD339PRYLHQRW VHHQ WKH\PD\FRPSODLQDERXWWKHKLJKFRVWRIVRPHLWHPV VXFKDVDQ\LWHPLQDPLQLEDU RUWKH\PD\MXVW 81 8Œ1ā23Œ8ā(Œā 3 Vocabulary III: irritateޖܼUԥWHܼWTÕFÕTODQGÕUPDTԥVԥEOԥúGLUPԥN WHQݕԥQGLTTԥW]ԥQQޖattentionԥ exacerbateܼܳޖ] VܬEHܼWSLVOԥúGLUPԥNԥVԥEOԥúGLUPԥN attemptԥޖWHPSWWԥúԥEEV argueޖܤޝUܳMXޝPEDKLVԥHWPԥN uniqueMXޝޖQLޝNTH\ULDGLWԥNUDUHGLOPԥ] EHLQJWKHRQO\H[LVWLQJRQHRILWVW\SHRUPRUHJHQHUDOO\XQXVXDO RUVSHFLDOLQVRPHZD\ treatWULޝWTRQDTHWPԥNUԥIWDUHWPԥNGDYUDQPDTPDOLFԥHWPԥN stepVWHSDGGÕPDGGÕPODPDT DVLQJOHSHUVRQRUWKLQJHVSHFLDOO\ZKHQFRPSDUHGWRWKHJURXSRUVHWWR YܼGݤXԥOIԥUGLޖQGԥܼޙindividual ZKLFKWKH\EHORQJ faultIܤޝOWVԥKI\DQOÕú DPLVWDNHHVSHFLDOO\VRPHWKLQJIRUZKLFK\RXDUHWREODPH authorityԥޖșܧޝUԥWࡩLVԥODKL\\ԥWKDNLPL\\ԥW QܼݕԥOLONLQޖinitialܼ DݜWNݞPQԥWLFԥKDVLOޖoutcome placateޖSOHܼNHܼWVDNLWOԥúGLUPԥNN|QOQDOPDT READING:Problems and Complaints Taking the Complaint :KHQDFXVWRPHU¿UVWPDNHVDFRPSODLQWWDNHD step back. ,WFDQEHGL൶FXOWWRUHPDLQLPSDVVLYHLQWKHIDFHRI FULWLFLVPEXWDQHPRWLRQDOUHVSRQVHZLOORQO\VHUYHWR LUULWDWHWKHFXVWRPHUIXUWKHU Give the customer your full attention and listen to the whole problem before responding. 3XW \RXUVHOI LQ WKHLU VKRHV LI \RX KDG D SUREOHP \RX ZRXOG ZDQW VRPHRQH WR OLVWHQ WR \RX$SSHDULQJ GLVLQWHUHVWHGRUDWWHPSWLQJWRDUJXHEDFNZLOORQO\H[DFHUEDWHWKHVLWXDWLRQ Don’t jump the gun 82 8Œ1ā23Œ8ā(Œā 3 Try to understand ,QWKHIDFHRIDFRPSODLQWLW¶VHDV\WREHGHIHQVLYHSDUWLFXODUO\LI\RXGRQ¶WEHOLHYH\RX¶UHDWIDXOW+RZHYHU \RXKDYHWRSXW\RXUVHOILQWKHFXVWRPHU¶VVKRHV,I\RXZHUHRQWKHUHFHLYLQJHQGRIWKHLUH[SHULHQFHZRXOG \RXSHUVRQDOO\EHVDWLV¿HG" Always use your initiative when dealing with complaints ,IWKHEODPHOLHVZLWKRQHSDUWLFXODUPHPEHURIVWD൵LWLVRIWHQEHVWWRUHPRYHWKHFXVWRPHUIURPWKHLUSUHVHQFH 7KLVFDQGHIXVHWHQVLRQDQGHPRWLRQDQGKHOSWKHFXVWRPHUWRUHHYDOXDWHWKHLUDQJHU +RZHYHUQHYHUSDVVWKHFXVWRPHUDURXQGIURPSHUVRQWRSHUVRQ (DFKFRPSODLQWVKRXOGLGHDOO\EHKDQGOHGE\RQHVWD൵PHPEHU7KHUHIRUH\RXVKRXOGDOZD\VHQVXUHWKDWWKH SHUVRQDVVLJQHGWRWKHFDVHKDVWKHDXWKRULW\WRGHDOZLWKWKHVLWXDWLRQ Finding a Solution 2QFHWKHFXVWRPHUKDVDLUHGWKHLUJULHYDQFH\RXVKRXOGLPPHGLDWHO\ JLYHDVLQFHUHDSRORJ\ $Q\QXPEHURIIDFWRUVFRXOGKDYHFRQWULEXWHGWRWKHLVVXHDQG\RX PLJKWQRWEHDWIDXOW+RZHYHU\RXQHHGWRWDNHUHVSRQVLELOLW\IRU WKH SUREOHP 6RPHWLPHV DQ DSRORJ\ LV DOO LW WDNHV WR SODFDWH DQ DQJU\FXVWRPHU Customers never want to hear excuses +RZHYHU\RXDUHIXOO\HQWLWOHGWREULHÀ\H[SODLQZK\WKH\GLGQ¶WUHFHLYHWKHVWDQGDUGRIVHUYLFHWKH\H[SHFWHG 7KLVVKRXOGWDNHSODFHDIWHU\RX¶YHOLVWHQHGWRWKHLUFRPSODLQWDQGPDGHDQDSRORJ\ 6RPHWLPHVDFRPSODLQWZLOOEHIROORZHGE\DUHTXHVWIRUFRPSHQVDWLRQW\SLFDOO\DUHIXQGRUDYRXFKHU +RZHYHUFXVWRPHUVRIWHQKDYHQ¶WSODQQHGEH\RQGPDNLQJWKHLQLWLDOFRPSODLQW,QWKHVHFDVHVDVNWKHFXVWRPHU IRUWKHLUGHVLUHGRXWFRPH7KLVPDNHVWKHPIHHOERWKLQYROYHGDQGYDOXHG 3.4. TƏLƏBƏLƏR ÜÇÜN FƏALİYYƏTLƏR )LUVWZULWHIRUPDODQGLQIRUPDOJUHHWLQJW\SHVLQWKHEHORZ *HHWLQJV )250$/ ,1)250$/ 1RZVWXGHQWVPXVW¿QGH[SUHVVLRQVZKLFKZHXVHZKLOHGHSDUWLQJ *HWGLYLGHGLQWRWZRELJJURXSV$VNHDFKRIWKHPWRZULWHDJHVWXUHWKDWWKH\NQRZIRUJUHHWLQJ7KH\ 83 8Œ1ā23Œ8ā(Œā 3 PD\XVHLQWHUQHWLIWKH\KDYHDQRSSRUWXQLW\WKHQWKH\PXVWORRNIRULWVPHDQLQJVLQGL൵HUHQWFRXQWULHV 2QRFFDVLRQ\RXPD\¿QG\RXUVHOILQDVLWXDWLRQZKHUH\RXKDYHWRLQWURGXFHRQHSHUVRQWRDQRWKHU 3UHSDUHDUROHSOD\ 84 8Œ1ā23Œ8ā(Œā 3 :KLFKKRWHOGLG\RXFKRRVH":ULWHWKHGHWDLOVKHUH I made a reservation at the...... Hotel. The cost was $...... for one night. I paid by check/cash/credit card. English for tourismCalling a Hotel &RPSOHWHWKHIROORZLQJSKRQHFRQYHUVDWLRQ Receptionist:7KDQNVIRUFDOOLQJ)DLUPRQW+RWHO-DQHVSHDNLQJ««««««««««««" Caller: +DOOR0\QDPHLV%HQ6WXDUW,CPLQWHUHVWHGLQERRNLQJD««««««IRUWKHODVWZHHNHQGRI-XQH Receptionist:,CPDIUDLGZHCUHWRWDOO\ERRNHGIRUWKDWZHHNHQG7KHUHCVD««««««LQWRZQDQGZHCUH WKHFORVHVWKRWHOWRWKHFRQYHQWLRQFHQWUH Caller: 2K,VHH:HOOZKDWDERXWWKHZHHNHQGDIWHUWKDW" Receptionist:6R«)ULGD\WKHWK-XO\" Caller: :ULWHDZRUG )HUHVHUYDWLRQ $VNVWXGHQWVWRZULWHZRUGVUHODWHGWRWKLVZRUG 3UHSDUHDUROHSOD\ 0DNHDUROHSOD\:KLFKRWKHUH[SUHVVLRQVZRXOG\RXXVHIRUDVNLQJUHSHDWV Man: 0XPEOLQJµ+DYH\RXVHHQDJUHHQSHQDQ\ZKHUH"¶ Woman: ,¶PVRUU\,GLGQ¶WTXLWHFDWFKWKDW Man: 0XPEOLQJ 85 8Œ1ā23Œ8ā(Œā 3 Woman: &RXOG\RXVD\WKDWDJDLQ" Man: 0XPEOLQJµ*UHHQSHQVHHLWDQ\ZKHUH"¶ Woman: ,¶PVRUU\«HU,VWLOOGLGQ¶WJHWWKDW Man: 7U\LQJYHU\KDUGEXWVWLOOPXPEOLQJ Woman:&RXOG\RXVD\WKDWDJDLQ" Man: 6OLJKWO\IUXVWUDWHGDQGPXPEOLQJDJDLQ Woman: 2QHPRUHWLPH" Man: 0XPEOLQJ Woman: 1R6RUU\1RWKLQJ Man: 0XPEOLQJ Woman: /RRN,FDQ¶WKHDUDZRUG\RX¶UHVD\LQJ Man: ,VDLGµ+DYH\RXVHHQDJUHHQ«SHQ"¶2KWKHUHLWLV :KDWSKUDVHVGR\RXNQRZWRDVNVRPHRQHWRUHSHDWVRPHWKLQJ" 5HDGWKHGLDORJXH Guest: &RXOG,KDYHWKHFKHFNSOHDVH" 6WD൵ 2IFRXUVHVLU,¶OOEHEDFNLQDPRPHQW Guest:,¶GOLNHWRFKHFNRXWSOHDVH 6WD൵ 2IFRXUVHVLUFRXOG,KDYH\RXUURRPQXPEHUDQGURRPNH\" Guest: 7KHURRPZDV+HUH¶VWKHNH\ 6WD൵ 'LG\RXXVHWKHPLQLEDUVLU" Guest: 86 8Œ1ā23Œ8ā(Œā 3 6WD൵ 6RUU\IRUWKHHUURUVLUDQGSOHDVHFRPHDJDLQ 6WD൵ :RXOG\RXOLNHWRSD\IRUWKHWHQQLVFRXUWLQFDVKRUFKDUJHLWWR\RXUURRP" Guest:-XVWFKDUJHLWWRP\URRPSOHDVH 6WD൵ *HWGLYLGHGLQWRJURXSV$VNWKHPWRSUHSDUHGLDORJXHVIRUVROYLQJWKHSUREOHPV 7KHJXHVWGLGQ¶WRUGHUDEHHUZLWKGLQQHU 7KHELOOKDGDFKDUJHIRUDGHOX[HEXUJHUQRWDSODLQEXUJHU 7KHELOOLQFOXGHGDFKDUJHIRUJODVVHVRIWHDWKHJXHVWRQO\KDG 7KHELOOGLGQ¶WLQFOXGHRUGHUVRILFHFUHDP 7KHJXHVWJRWWKHZURQJELOOIRUVRPHRQHHOVH¶VRUGHU 5HDGWKHGLDORJXHWKLQNDQRWKHUVLWXDWLRQ*HWGLYLGHGLQWRYJURXSV*LYHWKHPWKHIROORZLQJSUREOHP VLWXDWLRQDQGDVNWKHPWRIRUPDGLDORJXH • 7KHJXHVWGLGQ¶WOLNHWKHPHDOKHGRHVQ¶WZDQWWRSD\ $WRXURSHUDWRUKDVFKRVHQDUHJLRQIRUDIDPLO\ZKHUHWKHZHDWKHULVYHU\UDLQ\DQGWKHIDPLO\FDQ¶WHQMR\ WKHLUKROLGD\ $JXHVWRIDKRWHOFRPSODLQWVDERXWWKHXQWLGLQHVVRIKLVURRP $JXHVWERRNHGDURRPWZRGD\VDJREXWZKHQKHRUVKHDUULYHVDWWKHKRWHOWKHUHFHSWLRQLVWVD\VWKDWWKHUH LVQRYDFDQWURRP ([DPSOHGLDORJXHʋ R : *RRGPRUQLQJ*RRGDIWHUQRRQ*RRGHYHQLQJ6XQVKLQH+RWHOWKLVLV(VUD,VWKDW0U-RH" G : 87 8Œ1ā23Œ8ā(Œā 3 ([DPSOHGLDORJXHʋ R :*RRGPRUQLQJPDGDPDUH\RXDYDLODEOHULJKWQRZ" G : :KDWZRXOG\RXGRLI\RXZHUHLQWKHIROORZLQJVLWXDWLRQV" $IWHUDYHU\ORQJDQGH[KDXVWLQJÀLJKW\RXJHWLQWRDQDUJXPHQWZLWK\RXUSDUWQHUEHFDXVHKHVKH IRUJRWWREX\WUDYHOHUVFKHFNV:KHQ\RXJHWWRWKHKRWHO\RXJHWDURRPWKDWGRHVQRWKDYHDEDOFRQ\HYHQ WKRXJK\RXKDGUHVHUYHGDURRPZLWKDEDOFRQ\([SODLQWKLVSUREOHPZLWKWKHURRPWRWKHIURQWGHVN $IWHU\RXFKHFNLQWRWKHKRWHO\RXRUGHUDKDPEXUJHUDQGIULHVIRU\RXUWZRFKLOGUHQIURPURRP VHUYLFH 88 8Œ1ā23Œ8ā(Œā 3 Talking about Restaurant Problems 1. What does he want? 2. How does he feel? 3. What is annoying her? Why? 4. What is annoying him? 5. Why is he shocked? 6. Why is he surprised? 7. What is that on my glass? 8. What is she thinking? 9. What happened? /DEHOWKHSLFWXUHVZLWKWKHIROORZLQJYRFDEXODU\7KHQDQVZHUWKHTXHVWLRQV+RZFDQ\RXVROYHWKHSUREOHPV OLSVWLFNJODVVDQJU\PDQELOOODXJKLQJRYHUFKDUJHVHUYLFHH[SHQVLYHWHHQHDWLQJUHVWDXUDQWPHQX VSLOOLQJPHVVFR൵HHSL]]DÀ\VRXSFLJDUHWWHVPRNHVKRFNLQJFRXJKLQJ 89 8Œ1ā23Œ8ā(Œā 3 :ULWHDZRUG )HUHVHUYDWLRQ $VNVWXGHQWVWRZULWHZRUGVUHODWHGWRWKLVZRUG 3UHSDUHDUROHSOD\ &KRRVHRQHRI\RXDVDUHFHSWLRQLVW7KHQFKRRVHDVWXGHQWDVDJXHVWLQWKHKRWHO7KHJXHVW¶VQDPHLV0V5L\D 0V5L\DKDVFKHFNHGLQWRWKHKRWHOLQWKHPRUQLQJ,QWKHHYHQLQJDIWHUUHWXUQLQJIURPDFLW\WRXUVKHZDQWVWR KDYHGLQQHULQWKH,QGLDQ5HVWDXUDQW6KHFDOOVWKH)URQWGHVNIRUWKHVDPH$WWKH)URQW2൶FHZKDWVKRXOGEH \RXUFRXUVHRIDFWLRQDVDUHFHSWLRQLVW"0DNHDGLDORJXH $FWRXWVPDOOGLDORJXHVXVLQJWKHH[SUHVVLRQVLQWKHER[HV &UHDWH\RXUYRFDEXODU\IURPWKHODVWWH[W´2൵HULQJ+HOSWRWKH&XVWRPHUV´ &RPSOHWHWKHÀRZFKDUWIRUWKHUHJLVWUDWLRQRIDQHZDUULYDOXVLQJZRUGVIURP$ 7RDOORFDWHLGHQWL¿FDWLRQDJXHVWKLVWRU\DNH\FDUGSUHIHUHQFHV room rack a registration card a walk- in guest status to swipe a VIP a voucher • *LYH WKH VWXGHQWV WKH IROORZLQJ VLWXDWLRQV$VN WKHP ZKDW WKH\¶OOGRLIWKH\ZHUH 90 8Œ1ā23Œ8ā(Œā 3 91 8Œ1ā23Œ8ā(Œā 3 3.5. QİYMƏTLƏNDİRMƏ $úD÷ÕGDNÕTL\PԥWOԥQGLUPԥPH\DUÕQDԥVDVԥQTL\PԥWOԥQGLUԥFԥNVLQL] ³4RQDTTԥEXOHWPԥ\LYԥVDODPODúPD÷ÕGLDORTODUYDVLWԥVLOԥJ|VWԥULU´ &KRRVHWKHSRVLWLYHDQGQHJDWLYHV POSITIVE NEGATIVE (\H&RQWDFW 7DSSLQJ+DQG:LWK$3HQFLO &KHZLQJ2Q$3HQFLO 6PLOLQJ /LVWHQLQJ&ORVHO\ :RUNLQJ $QLPDWHG2U8VLQJ*HVWXUHV:KHQ6SHDNLQJ /HDQLQJ8S$JDLQVW7KH:DOO 6WDQGLQJ$URXQG-XVW:DLWLQJ :ULWHVRPHFRXQWULHVWKDWWKH\XVHWKHIROORZLQJJHVWXUHVIRUJUHHWLQJ shaking hands , nod, hugs, kisses, Namaste, moving slightly a head down and up • Look at the following ways of saying HELLO. Write the greeting ways in your language, Turkish, Arabic and others. 1. BONJOUR – French 2. HOLA – Spanish 3. HALLO / GUTEN TAG – German 4. CIAO – Italian 5. OLÀ – Portuguese 6. NAMASTE – Hindi 7. OHAYO / KONNICHIWA / KONBAN WA- Japanese 92 8Œ1ā23Œ8ā(Œā 3 &RPSOHWHWKHGLDORJXHE\XVLQJWKHZRUGVEHORZ VL[WKÀRRUVSHOODUHVHUYDWLRQQLJKWV7KDQN\RXKHUH¶V\RXUVLQJOHURRPULJKW would you like / Good evening/ sign here/ your name/ Good evening / call him 5HFHSWLRQLVW ««««««VLU *XHVW «««««,KDYH««««« 5HFHSWLRQLVW $QG«««««VLU" *XHVW &DUOWRQ 5HFHSWLRQLVW &RXOG\RX«««WKDWSOHDVH" *XHVW &$5/721 5HFHSWLRQLVW ««««««0U&DUOWRQ\HVDDQGVKRZHUIRU *XHVW 7KDW¶V«««« 5HFHSWLRQLVW &RXOG\RXMXVW«SOHDVH" *XHVW • Find out the adverb clauses in the following sentences and state the kind of each. (YHQLILWUDLQV,ZLOOFRPH :KHQ\RXKDYH¿QLVKHG\RXUZRUN\RXPD\JRKRPH :KLOHWKHFDW¶VDZD\WKHPLFHZLOOSOD\ $OLHWUDYHOVDURXQGWKHZRUOGZKLOHWUXWKLVSXWWLQJKHUERRWVRQ 93 8Œ1ā23Œ8ā(Œā 3 ,I\RXGRQ¶WNQRZZKHUH\RXDUHJRLQJDQ\URDGZLOOJHW\RXWKHUH 0HPRU\LVGHFHSWLYHEHFDXVHLWLVFRORUHGE\WRGD\¶VHYHQWV 1HYHUORRNGRZQRQDQ\ERG\XQOHVV\RX¶UHKHOSLQJKLPXS &RPSOHWHWKHIROORZLQJHPDLOXVLQJWKHZRUGEHORZ would like/ to reserve / a shower/ parking place/ arrive at 'HDU6LU0DGDP , ««« ««DURRPZLWKWZLQEHGVRQWKRI-XO\IRU¿YHQLJKWV,ISRVVLEOH,ZRXOGOLNHDURRP ZLWK ,DOVRQHHGD IRUP\FDU:HZLOO ««DURXQGSP 5HJDUGV6LQFHUHO\ -DFN5REHUWVRQ ³7ԥNOLIYԥúLND\ԥWOԥULWԥKOLOHGLU´ :ULWHWKHFRUUHFWZRUGRQWKHOLQHWKDWZLOOFRPSOHWHWKHVHQWHQFH Shade your opinion nice boring best connoisseur service prices painting think colors what impression disagree humble more top notch particularly opera :KDWGR\RXBBBBBBBBBBBBBBRIWKHBBBBBBBBBBBDWWKH+LOWRQ",WKLQNLWVBBBBBBBBBBBBBBBEXWDW WKHVHBBBBBBBBLWVKRXOGEH,UHDOO\OLNHWKDWBBBBBBBBBBBLQWKHPDLQOREE\GRQ¶WBBBBBBBBBBBBB 1RWUHDOO\,GRQ¶WBBBBBBBBBBBBBBBOLNHDEVWUDFWDQGWKHBBBBBBBBBBDUHYHU\ORXG,QP\BBBBBBBBBBBB VSHQGLQJWKHQLJKWDWWKHBBBBBBBBBLVRQHRIWKH¿QHVWWKLQJVLQOLIH,FRXOGQ¶WBBBBBBBBBBBBPRUH,W VRXQGVLQFUHGLEO\BBBBBBBBBBBBBBBBBBBBBBLV\RXUBBBBBBBBBBBBBRI.DURQEHDFK"7KHVDQGLV BBBBBBBBEXW,OLNH3DWRQJEHDFKEHWWHUEHFDXVHWKHWUHHVWKDWOLQHWKHEHDFKSURYLGHBBBBBBBBBBBBBB ,QP\BBBBBBBBBBRSLQLRQWKH &KDWHDX/D¿WH5RWKVFKLOGZDVWKHBBBBBBBBBZLQHHYHUSURGXFHG 2EYLRXVO\\RXDUHQRBBBBBBBBBBBBBBB7KH &KDWHDX/HRYLOOH/DV&DVHVLVDBBBBBBBBBBBBVXSHUE ZLQH • Use each word once to complete the sentences. DFFHSWVROXWLRQDSRORJL]HDSRORJLHV PLVWDNHFRPSOLPHQWDU\SUREOHPVPDNHXSIRU URRPDOORFDWLRQDJDLQKDSSHQHGGHOD\ 'HDU0UV6PLWK $ 3OHDVH«««P\VLQFHUH«««««RQFH«««««« 94 8Œ1ā23Œ8ā(Œā 3 % ,DPYHU\VRUU\WKDWWKLV«««««$QGZHZHUHXQDEOHWR¿QGD & ,ZRXOGOLNHWRR൵HU\RXD«««««ZHHNHQGDVRXUJXHVWDWWKHKRWHOWR«««««WKHSRRUVHUYLFH \RXUHFHLYHGODVWZHHN ' 7KDQN\RXIRU\RXUUHFHQWHPDLO ( )LUVWO\WKHORQJ««««LQFKHFNLQJ\RXLQDQGWKHQWKH««««RYHU\RXU«««« ) :HDVVXUH\RXRIRXUEHVWVHUYLFHLQWKHIXWXUH * ,GR««««IRUDOOWKH««««\RXH[SHULHQFHGGXULQJ\RXUUHFHQWVWD\DWRXUKRWHO • Complete the questions using these words; DYDLODEOH:KDWLVODWHVHUYLFHRSHQGRHVE\LVRSHQ $ :KDWWLPH«««WKH¿WQHVVFHQWHUFORVH" % ««««««WKHODWHVWFKHFNRXWWLPHSOHDVH" & ,VWKHODXQGU\«««««" ,QHHGWKHVHWKLQJV«««««WRQLJKW ' ,VWKHURRP««««««",NQRZLW¶VDELW««««« ( «««««WKHFDUSDUNORFNHGDWQLJKW" ) :KHQGRHVWKHEDU«««««" • Complete the answers for questions in Exercise 10 above using these words: ODWHVWKRXU¿WQHVVVDPHGD\DYDLODEOHVHUYLFHRSHQVFORVHDW $ 7U\VD\LQJWKHIROORZLQJLQD¿UPEXWSROLWHYRLFH &DQ\RXSXW\RXUEDJLQWKHWUD\" ,I\RXFRXOGWDNH\RXZDWFKR൵ ,¶PVRUU\EXW\RXFDQ¶WWDNHSKRWRVKHUH ,¶PDIUDLG\RXFDQ¶WXVH\RXUPRELOHKHUH 0DWFKWKHSKUDVHVIURP$ZLWKWKHSKUDVHVIURP%WRFUHDWHLQIRUPDWLRQDQGDGYLFHIRUWRXULVWV 95 8Œ1ā23Œ8ā(Œā 3 A ,I\RXWUDYHOZLWKXVWRDQDLUSRUW ,IWKHGHVWLQDWLRQ\RXZDQWLVQRWOLVWHGLQWKLVWLPHWDEOH ,I\RXKDYHDSUREOHPGXULQJWKHMRXUQH\ ,I\RXKDYHDFRPSODLQWWRPDNHGXULQJ\RXUKROLGD\ ,I\RXGRQ¶WFRQWDFWRXUUHSUHVHQWDWLYHEHIRUHWKHHQGRI\RXUKROLGD\ ,I\RXKDYHDVNHGIRUDVSHFLDOGLHW B D SOHDVHDVNIRUDVVLVWDQFH±ZHVHUYHPRUHWKDQWRZQVDQGFLWLHVLQWKHFRXQWU\ E ZHFDQQRWDFFHSWUHVSRQVLELOLW\IRU\RXUFRPSODLQW F WHOOWKHGULYHUDWWKHHDUOLHVWSRVVLEOHPRPHQW G \RXPD\EHDVNHGWRSD\DVPDOOVXUFKDQJHDWVRPHKRWHOVRQWKHWRXU H \RXPXVWDOORZDWOHDVWRQHKRXUEHWZHHQWKHFRDFKDUULYDOWLPHDQGWKHÀLJKWFKHFN±LQWLPH J \RXPXVWFRQWDFWRXUUHSUHVHQWDWLYHVDWWKHUHVRUWEHIRUH\RXUHWXUQKRPH ³0[WԥOLIVLWXDVL\DODUGD\DUDQDQSUREOHPOԥULQKԥOOL\ROODUÕQÕWDSÕU´ 0DWFKWKHGH¿QLWLRQV D±I ZLWKWKHYRFDEXODU\ ± 9RFDEXODU\'H¿QLWLRQ ««DFFHQW ««OLVS ««JUXPEOH ««PXPEOH ««ZKLVSHU ««VWXWWHU • Write the correct word on the line that will complete the sentence. Will cash do mistake high checks service how paying bill been charge settling a lot of brochure accept would receipt cash much 96 8Œ1ā23Œ8ā(Œā 3 • Write the correct word on the line that will complete the sentence. Will cash do mistake high checks service how paying bill been charge settling a lot of brochure accept would receipt cash much :LOOWKDWEHBBBBBBBBBBBBBRUBBBBBBBBBBBBBB" BBBBBBBBBBB\RXBBBBBBBBBBBBB9,6$FDUGV" 7KHUHDUHBBBBBBBBBBBBBJXHVWVDWWKHKRWHOGXULQJWKHBBBBBBBBBBVHDVRQ 7KHUHLVQ¶WBBBBBBBBBBLQIRUPDWLRQLQWKLVBBBBBBBBBBBBBB $BBBBBBBBBBBFKDUJHLVLQFOXGHGLQWKHBBBBBBBBBBBBBBBBBBBBB BBBBBBBBBBBBBZLOO\RXEHBBBBBBBBBBBBB" 7KLVFDQ¶WEHULJKW,WKLQNWKHUH¶VBBBBBBBBBBBBDBBBBBBBBBBBBRQWKHELOO &DQ,BBBBBBBBBBBVRPHWUDYHOHUVBBBBBBBBBBBBBBBB" BBBBBBBBBBBBBBBB\RXOLNHDBBBBBBBBBBBBBB" +RZBBBBBBBBBBBBB\RXEHBBBBBBBBBBBBBBBBB\RXUELOOVLU" • Complete these sentences with phrases below.There is often more than one match. 7KHURRPLVHTXLSSHGZLWK« 7KHURRPPHDVXUHV« 7KHURRPFDQVHDW« 7KHUHDUH« 7KHGLPHQVLRQVRIWKHURRPV« 7KHURRPFRQWDLQV« 7KHURRPFDQVHDWXSWR :HKDYHJRW 7KHURRPKDVDFDSDFLW\RI« :HFDQGLYLGH« D DSURMHFWRUDFRPSXWHUDQGDQLQWHUQHWFRQQHFWLRQ b. 20 metres by 30 metres c. Up to 300 people d. Refreshments H %UHDNRXWURRPVRQDOOÀRRUV f. 10 metres wide and 35metres of long g. Toilets and restrooms outside every main conference room 97 Œ)Œ'ā==&8 1. Cambridge Dictionary English Dictionary 2. Oxford English for Careers. Tourism 1 Student’s Book 3. Oxford English for careers. Tourism 2 Student’s Book 4. Oxford English for Careers. Tourism 3 Student’s Book 5. English Lesson Plans for the Hospitality İndustry 6. English for Tourism and Hospitality 7. Body Language Eating Habits 8. Welcome Teacher’s book. English for Travel and Tourism Industry 9. English for Catering and Tourism 10. Konaklama ve Sayahat hizmetleri. Mesleki yabanci dil 1 11. Internet resursları 98