Zambia Water Directory 2019

ZAMBIA WATER DIRECTORY

CONTENT

BGR 1 BORDA Zambia 2 Chambeshi Water and Sewerage Company 3 Department of Water Resource Development 4 Eastern Water and Sewerage Company 5 Focal Tech Limited 6 Global Water Resources 7 Kafubu Water and Sewerage Company 8 Lusaka Water and Sewerage Company 9 Lukanga Water and Sewerage Company 10 Metmin Zambia 11 Ministry of Water Development, Sanitation and Environmental Protection 12 Mulonga Water and Sewerage Company 13 National Water Supply and Sanitation council 14 Nkana Water and Sewerage Company 15 North-Western Water and Sewerage Company 16 SNV Zambia 17 Southern Water and Sewerage Company 18 The University of Zambia Integrated Water Resources Management Centre 19 WaterAid Zambia 20 Water and Sanitation for the Urban Poor 21 Water Resources Management Authority 22 Water and Sanitation Association of Zambia 23 Western Water and Sewerage Company 24 Zambia Environmental Management Agency 26 Zambia Water forum and Exhibition 27 1 1 2 Mission: To provide at all times appreciated water and sanitation services on a commercial basis to the delight of our customers. CHAMBESHI WATER & SEWERAGE CO. LTD OFFICES

HEAD OFFICE Office Plot 690A Johnstone Nkole Complex Mubanga Chipoya Road Town Centre Central Town PO Box 410397, KASAMA Office Tel: (+260) 214 221302 Monument Road near the urban clinic Fax: (+260) 214 221302

Mbala District Office Alan Chelemu Road Office Behind the Post Office

Luwingu District Office Chibwe Wamukulu Road District Office Between Natsave and ZESCO Along Nabuluma Road Lupili Township opposite the District Commissioner’s Office Chilubi District Office Munchinshi Road District Office Mukoma village Office P.O. Box 430131, Nakonde Along old Great North Road

Kaputa District Office Office Along old Great North Road Tazara Office opposite Catholic Church at Shanghai Tanks Office Plot No.9 Milungu Road Boma Office Central Town, Road after Mpika boys Secondary P.O. Box 410397, Kasama School

3 MINISTRY OF WATER DEVELOPMENT SANITATION AND ENVIRONMENTAL PROTECTION Mission: Department of Water Resources Development (DWRD) To provide at all times appreciated water and sanitation services on a commercial basis to the delight of our customers. CHAMBESHI WATER & SEWERAGE CO. LTD OFFICES

HEAD OFFICE Mungwi District Office Plot 690A Johnstone Nkole Complex Mubanga Chipoya Road Town Centre Central Town PO Box 410397, KASAMA Mpulungu District Office Tel: (+260) 214 221302 Monument Road near the urban clinic Fax: (+260) 214 221302 Office Alan Chelemu Road Mporokoso District Office Surface Water Groundwater Behind the Post Office Construct, rehabilitate and maintain surface Develop groundwater resources water infrastructure Undertake exploratory research and surveys on availability of Groundwater Provide technical guidance and support to Provide technical guidance and support to Office stakeholder institutions stakeholder institutions Chibwe Wamukulu Road Office Conduct research on surface water related issues Conduct research on groundwater and related Between Natsave and ZESCO Along Nabuluma Road Monitor and evaluate the implementation of issues Lupili Township opposite the District Commissioner’s surface water projects Office Chilubi District Office Munchinshi Road International Waters Office Provide technical input in the cooperation over transboundary water resources Mukoma village Provide technical advice and policy guidance on transboundary water resources Isoka District Office P.O. Box 430131, Nakonde Oversee implementation of programs emanating from regional and international agreements on transboundary- Along old Great North Road waters resources Strategic Focus Kaputa District Office Mpika District Office Enhance water infrastructure development Along old Great North Road Tazara Office Enhance water storage through rain water harvesting opposite Catholic Church at Shanghai Promote management of local and trans boundary aquifers Tanks and enhance groundwater resources availability Kasama District Office Promote inter- basin water transfer schemes Plot No.9 Milungu Road Boma Office Resource mobilisation for water resources Central Town, Road after Mpika boys Secondary P.O. Box 410397, Kasama School development

Contact : Department of Water Resources Development, P.O Box 30530, Sheki Sheki Road, Light Industrial Area, Lusaka. Telephone: +260211243543, +260211248304, Website: www.mwdsep.gov.zm 3 4 Image of our operating boundary

5 Image of our operating boundary

ENSURING WATER - SUPPLIERS OF QUALITY WATER TESTING AND WATER MONITORING ANALYTICAL INSTRUMENTS

FOCAL TECH LIMITED ENSURINGENSURING WWATERATER -- SUPPLIERSSUPPLIERS OFOF QUALITYQUALITY WWATERATER TESTINGTESTING ANDAND WWATERATER MONITORINGMONITORING ANALANALYTICALYTICAL INSTRUMENTSINSTRUMENTS

5 6 7 Tel: +260 212 622 153/5 B12 Vitanda Street, P.O. Box 71278 Ndola, Zambia

8

LUSAKA WATER AND SEWERAGE COMPANY LIMITED

LUSAKA SANITATION PROGRAM: BUILDING HEALTHIER, HAPPIER FAMILIES. WHAT YOU NEED TO KNOW The Lusaka Sanitation Program is a 5 year initiative by LWSC that will elevate Lusaka residents' quality of sanitation by providing affordable sanitation options. New sewer lines means those living near those lines can install and use flushing toilets. For areas sewer cannot serve, families can build affordable and modern toilet options that are designed and constructed to ensure the safety of the groundwater – and will immediately improve their quality of life and comfort.

Formal teams will be available to empty septic tanks and pit la-trines, and more treatment facilities will be set up to accommodate the volume of fecal sludge and septage that is emptied. As LWSC continues to expand its capacity to provide safe water to residents, the Lusaka Sanitation Program will be working within communities to build healthier and happier families.

9

LUSAKA WATER AND SEWERAGE COMPANY LIMITED

LUSAKA SANITATION PROGRAM: BUILDING HEALTHIER, HAPPIER FAMILIES. WHAT YOU NEED TO KNOW The Lusaka Sanitation Program is a 5 year initiative by LWSC that will elevate Lusaka residents' quality of sanitation by providing affordable sanitation options. New sewer lines means those living near those lines can install and use flushing toilets. For areas sewer cannot serve, families can build affordable and modern toilet options that are designed and constructed to ensure the safety of the groundwater – and will immediately improve their quality of life and comfort.

Formal teams will be available to empty septic tanks and pit la-trines, and more treatment facilities will be set up to accommodate the volume of fecal sludge and septage that is emptied. As LWSC continues to expand its capacity to provide safe water to residents, the Lusaka Sanitation Program will be working within communities to build healthier and happier families.

Powered by Integrity, People, Teamwork and Excellence

9 10 11 12 12

“Mulonga – Towards Purified Excellence”

VISION To be the most admired ulity in Africa

MISSION To provide sustainable Water and Sanitaon Services that ensure Customer delight and maximise Shareholder value through a movated workforce.

CORE VALUES WITH THE ACRONYM WAPRIT · Wisdom- We shall exercise good judgement with forward thinking in dealing with all stakeholder · Accountability- We shall endeavour to be transparent and accountable to all stakeholders. · Performance Excellence: We shall competently and effecvely perform our dues to the best of our ability. · Reliability- We shall be consistent and dependable in our dealings · Innovave- We shall pursue new froners of knowledge in serving our customers diligently · Teamwork:- We shall apply effecve team working a�tude that includes all our stakeholders

QUALITY STATEMENT: MWSC is commi�ed and shall endeavor to provide quality water and sewerage services to its esteemed customers in an efficient, environmentally friendly and cost-effecve manner. This commitment is rooted in our corporate values and is essenal to our connued growth.

CONTACT US Musonko House, Kabundi Road, PO Box 11712, Chingola Tel +260 212 312199 Fax +260 212 310025 Mobile: 096 / 095 5 486979 E-mail: [email protected] Twi�er: www.twi�er.com/mulongawater Facebook:www.facebook.com/mulongawater www.mwsc.com.zm 13 NATIONAL WATER SUPPLY AND SANITATION COUNCIL THE WATER AND SANITATION REGULATOR

Our Vision transparent manner in all regulatory functions while maintaining Safe, affordable and sustainable water supply and predictability, fairness and confidentiality. sanitation services for all. Integrity and professionalism – in discharging responsibilities. Our Mission We shall not allow bias, conflict of interest or the influence of To regulate provision of Water and Sanitation Services others to override our professional judgement. (WSS) focusing on: Why Regulate Water Supply and Sanitation · Sustainable service delivery balancing The provision of water supply and sanitation services is a c o m m e r c i a l o r i e n t a t i o n a n d s o c i a l natural monopoly. Unlike other services such the telecoms, a consideration; WSS customer has no real choice in the service provider to be · Increased access to affordable safe water and connected to. Providers left to themselves, would want to acceptable sanitation; and operate in financially lucrative areas only and therefore leave a large number of people without access to clean water and · Increased public awareness. sanitation services. It is in this regard that the quality of the service and pricing need to be regulated. NWASCO therefore has the responsibility for prescribing the rules that govern how Our Core Functions the WSS services are managed. License providers - no person or entity can provide water supply and sanitation services unless licensed by The Balancing Role of the Regulator NWASCO. Clean and safe water and adequate sanitation are considered Advise the Government on water supply and sanitation to be basic human needs/rights. Therefore, no one should be matters. deprived of the access to these essential goods. NWASCO has Establish and enforce sector standards and guidelines – the a responsibility to ensure that all people in the country have regulator stipulates the procedure and rules for managing access to these services at an affordable price. the WSS services, as well as, the measures for assessing performance. On the other hand, investment in water and sanitation Advise providers on procedures for complaints handling – infrastructure needs to be encouraged and monitored and the the regulator ensures that the customer who is paying for sustainability of providers safeguarded. The regulator, the service is adequately protected and receives the therefore, plays an important role in balancing the social appropriate care and service from the provider. (consumer protection) and commercial (provider viability) Disseminate information to consumers on water interests in the sector. supply and sanitation issues – knowledge is power, therefore the consumer must have The Regulated sufficient information to be able to demand for There are currently two types of Water Supply and Sewerage better services service providers for the urban areas in Zambia. These are the Commercial Utilities also known as Water Sewerage Companies (formed by joint ventures among local Authorities) Our Core Values and Private Schemes (companies supplying water and Accountability – to all stakeholders on our mandate sewerage services as a fringe benefit to Employees. 11 Legitimacy - in operating within the confines of the law Commercial Utilizes and 7 Private Schemes are currently Transparency – work shall be executed in an objective and licensed by NWASCO.

Tel: +260 211 226941/42 +260 211 238438 Mobile: 0977 790138 Fax: +260 211 226904 Email: [email protected] Website: www.nwasco.org.zm 14 NKANA WATER AND SEWERAGE COMPANY

Mission To consistently and efficiently provide adequate, safe quality Water and Sewerage services for the well-being of our Customers and the Environment

Vision To be a symbol of excellence in the Water and Sanitation Industry

Core Values Integrity: We shall endeavour to be transparent and accountable to all stakeholders

Teamwork: We shall apply effective team-working attitudes that create value for all stakeholders

Excellence: We shall, with tenacity, effectively perform our duties to the best of our ability

Commitment: We shall be consistent and dependable in our dealings with all stakeholders

15

North Wester n W ater Supply & Sewerage Company Limited

P. O Box 110184, Solwezi, Telephone 08 821668 Telefax and Managing Director 08 821330 e-mail: [email protected] All correspondence to the Managing Director NKANA WATER AND SEWERAGE COMPANY We are the provider s of water and sanitaon service in north western province covering Solwezi, Kalumbila, Lumwana, Mwinilunga, Ikeleng’e, Kasempa , Kabompo, Manyinga, Mufumbwe, Zambezi

and Chavuma. Mission To consistently and efficiently provide adequate, safe quality Water and Sewerage services for the well-being of our Customers and the Environment Our Vision Our Mission SERVICES PROVIDED 1. Treated Tap Water. To achieve To provide safe and Vision 2. Treated Bulk Water supply via excellence in adequate water & To be a symbol of excellence in the Water and Sanitation Industry water bowser. the provision sanitaon services 3. Raw Bulk Water Supply. of water & Core Values to the customers of 4. On-site sewer managemen t via Integrity: We shall endeavour to be transparent and accountable to all stakeholders sanitaon NWWSSC on a Vacuum Tanker services. commercially 5. Off-site sewer managem ent. Teamwork: We shall apply effective team-working attitudes that create value for all viable & 6. Water Analysis. stakeholders sustainable basis.

Excellence: We shall, with tenacity, effectively perform our duties to the best of our ability Supplying clean and safe water to meet customer expectations is Commitment: We shall be consistent and dependable in our dealings with all paramount stakeholders Striving for Excellence

Key Areas of Focus SERVICES PROVIDED

1. Reh abilitate & upgrade water and sanitaon 1. Treated Tap Water. 2. Treated Bulk W ater supply via water infrastructure. bowser. 2. Commercial & Customer Management. 3. Raw Bulk Water Supply. 3. Re venue Maximizaon. 4. On-site sewer management via Vacuum Tanker 4. M anagement of Internal & External Obligaons. 5. Off-site sewer management. 5. Cu stomer Base Expansion. 6. Water Analysis.

Striving for Excellence in Water Supply & Sanitation

15 16 Origins Zambia presence Headquartered in the Hague, and In Zambia, the SNV main office founded in the Netherlands in 1965, is in Lusaka with satellite offices SNV Netherlands Development in Katete and Lundazi, Eastern Organization has a local presence in Province; Kasama, Northern countries Asia, Africa, Latin America Province; and Choma and and an affiliate office in Washington Mazabuka, Southern Province. D.C. Mission SNV is dedicated to a society in which all people are free to pursue their own sustainable development. We make a lasting difference in the lives of people living in poverty through increased incomes and access to basic services. We are driven by the Sustainable Development Goals and pledge to leave no one behind

Our Focus areas

Agriculture Energy and Water Sanitation and Hygiene

Our work focuses on enabling the four factors we have learnt are essential for successful development: inclusive development, systemic change,ownership, and contextualized solutions.

CONTACT DETAILS

Lusaka Office Kasama Office SNV Netherlands Development Organization SNV Netherlands Development Plot 7, Nkachibaya Road, Rhodes Park Organization P.0 Box 31771, Lusaka, Zambia Plot 2623, Lunzuwa Road, Central town T+ 2602112551174/5 P.0 Box 410576 Kasama, Zambia F +260 211255176 T+ 260214222988 F +260 214 222986

www.snv.org/zambia

17 18 Origins Zambia presence Headquartered in the Hague, and In Zambia, the SNV main office founded in the Netherlands in 1965, is in Lusaka with satellite offices SNV Netherlands Development in Katete and Lundazi, Eastern Organization has a local presence in Province; Kasama, Northern countries Asia, Africa, Latin America Province; and Choma and and an affiliate office in Washington Mazabuka, Southern Province. D.C. Mission SNV is dedicated to a society in which all people are free to pursue their own sustainable development. We make a lasting difference in the lives of people living in poverty through increased incomes and access to basic services. We are driven by the Sustainable Development Goals and pledge to leave no one behind

Our Focus areas

Agriculture Energy and Water Sanitation and Hygiene

Our work focuses on enabling the four factors we have learnt are essential for successful development: inclusive development, systemic change,ownership, and contextualized solutions.

CONTACT DETAILS

Lusaka Office Kasama Office SNV Netherlands Development Organization SNV Netherlands Development Plot 7, Nkachibaya Road, Rhodes Park Organization P.0 Box 31771, Lusaka, Zambia Plot 2623, Lunzuwa Road, Central town T+ 2602112551174/5 P.0 Box 410576 Kasama, Zambia F +260 211255176 T+ 260214222988 F +260 214 222986 www.snv.org/zambia

17 18 UNIVERSITY OF ZAMBIA - IWRM CENTRE ‘Ensuring sustainability in sound water management and practice through capacity building’

The UNZA - IWRM Centre was established as part of the Water Sector Support programme dev eloped by Ministry of Energy and Water Development (MEW D) in collaboration with Royal Danish Embassy (RDE), assi s ted by consultants, on the basis of the “Identifica tion and Preparation Study of Support to Water Resources Management” carried out in November 2004, and a series of discussions, consultations and workshops, which have been carried out under the Preparatory Water Sector Programme Support (PWSPS) from June 2004 through June 2005. WHA T WE DO The main ob jective of the Center’s programme is “to build Capacity in IWRM in Zambia focusing on water resources cov ering surface and groundwater, empl oying techniques for assessme nts, quantifications, quality analysis and modeling e.g. use of remote sensing and GIS. Also improve water sector performance and ensure that there is sustainable management of the water resources through human resource development and capacity building” with the following specific objectives:

❖ To contribute to capacity building (human resource development, institutional strengthening and policy reform) in the wate r sector. ❖ To promote and undertake the training of water sector pe r sonnel and train ers in te c h n i c a l , m a n a ge r ia l , ec onomic and social issues to increase performance and productivity. ❖ To develop an independent a d v i s o r y s e r v i c e t o go vernment, local authorities, private sector and international organizations in management of water and envir onment. ❖ To develop an information support service for information pertaining to Integrated Water Resource Management. ❖ To promote and undertake applied research in the work place and at undergraduate and postgraduate levels in the area of Integrated Water Resource Management and Environment.

FOR FURTHER DETAILS PLEASE CONTACT:

Professor Imasiku A. Nyambe Coordinator, UNZA IWRM Centre c/o School of Mines, University of Zambia, P.O. Box 3237 9, Lusaka, Zambia Email: [email protected]; [email protected] Phone (Cell): +260 955 79360; Fax: +260 211 294086

19 UNIVERSITY OF ZAMBIA - IWRM CENTRE ‘Ensuring sustainability in sound water management and practice through capacity building’

The UNZA - IWRM Centre was established Vision as part of the Water Sector Support Our vision is a world where everyone has access to safe water, sanitation and programme dev eloped by Ministry of hygiene. Energy and Water Development (MEW D) in collaboration with Royal Danish Embassy (RDE), assi s ted by consultants, Mission on the basis of the “Identifica tion and To transform the lives of the poorest and most marginalised people by improving Preparation Study of Support to Water access to safe water, sanitation and hygiene (WASH) Resources Management” carried out in November 2004, and a series of Values discussions, consultations and workshops, which have been carried out under the Our values dene our culture and unite us. Our values include: Respect, Preparatory Water Sector Programme Accountability, Courage. Collaboration, innovation, Integrity. Support (PWSPS) from June 2004 through June 2005. Our work WHA T WE DO WaterAid in Zambia has eld ofces in Southern Province districts of Kazungula and The main ob jective of the Center’s programme is “to build Capacity in IWRM in Zambia Monze, Mwandi in Western Province and in Mwense and Samfya districts of Luapula focusing on water resources cov ering surface and groundwater, empl oying techniques Province. We believe in equity and inclusion in delivering WASH services to all. for assessme nts, quantifications, quality analysis and modeling e.g. use of remote Without access to WASH, people cannot live dignied, healthy lives. With all three, sensing and GIS. Also improve water sector performance and ensure that there is they can unlock their potential, break free from poverty, and change their lives for sustainable management of the water resources through human resource good. development and capacity building” with the following specific objectives: Address ❖ To contribute to capacity building (human resource development, For more Information Contact: institutional strengthening and policy reform) in the water sector. Plot # 21A, Middleway, Kabulonga, ❖ To promote and undertake the training of water sector pe r sonnel and PostNet No. 81 P/Bag E891, Lusaka train ers in t e c h n i ca l , m a n a ge r ia l , ec onomic and social issues to increase performance and productivity. Tel: +260-211-267557 Tel/fax: +260-211-267363 ❖ To develop an independent a d v i s o r y s e r v i c e t o go vernment, Email: [email protected] local authorities, private sector and international organizations in management of water and envir onment. Please visit us on the following links: ❖ To develop an information support service for information pertaining to Integrated Water Resource Management. ❖ To promote and undertake applied research in the work place and at undergraduate and postgraduate levels in the area of Integrated Water Resource Management and Environment.

FOR FURTHER DETAILS PLEASE CONTACT:

Professor Imasiku A. Nyambe Coordinator, UNZA IWRM Centre c/o School of Mines, University of Zambia, P.O. Box 3237 9, Lusaka, Zambia Email: [email protected]; [email protected] Phone (Cell): +260 955 79360; Fax: +260 211 294086

19 20

Helping transform cities to benefit the millions who lack access to water and sanitation

Our vision

WSUP’s driving vision – in line with the SDGs – is of a world in which all urban dwellers, including the poorest, enjoy affordable, high-quality water and sanitation services. This will generate massive gains in human well-being, in national economic growth and in global environmental sustainability.

WSUP Zambia works with Government ministries and departments, commercial utilities and other service providers, community-based organisations and the private sector enabling them to develop services, build infrastructure, and attract funding so that they can improve access to safe water and sanitation for low-income urban communities.

Our focus areas: service delivery; capacity building; influencing and providing technical advisory; mobilising resources for the WASH sector; and research.

Where we work: Lusaka, Copperbelt towns and Livingstone

Water & Sanitation for the Urban Poor (Zambia) Limited Shreeji House, 2nd Floor, South Wing, Plot 1209, Addis Ababa Drive, Rhodespark. P.O. Box 32526 Lusaka, Zambia. Email: [email protected] Contact: +260971689804; +260977306387 Web: www.wsup.com | Twitter: @WSUPUK | Facebook: @wsupuk

Private Company Limited by Guarantee No. 120150135640 Registered in Zambia

21 CONTACT DETAILS

Website: www.warma.org.zm Tel: +260 211 251 934 Mobile: +260 974 606 743 Facebook: @warmazambia Email: [email protected]

WARMA HEADQUARTERS Plot No. 4182 Addis Ababa Drive Lusaka, Zambia

WARMA ANNEX OFFICE Block 30, Mulungushi House Ridgeway P.O. Box 51059 Lusaka, Zambia

Kabwe Office: +260 971 615 858 Ndola Office: +260 977 106 066 Mazabuka Office: +260 978 944 156 Mongu Office: +260 974 085 398 Kasama Office: +260 977 405 352

22 Introduction a) Corporate 3500 ZMW/year b) The Water and Sanitation Association of Academia 3,500 ZMW/year c) NGOs Zambia (WASAZA) is a national 3,500ZMW/year d) Individual Membership membership based organisation which was 250 ZMW/year) Student Membership established in 1999, with the vision of 100 ZMW/year Different benets are achieving a well-managed and efcient water offered for each tier and sanitation sector with competent professionals and researchers. WASAZA's As a membership organisation, role in civil society is to contribute towards WASAZA is able to leverage from the access to modern, affordable and skills, expertise and networks of these appropriate water and sanitation processes members in performing our core activities, and technologies for urban, peri-urban and which include: rural communities. There are over 400 registered individual and corporate a) Capacity Building Programs (aimed at members. WASAZA has played a pivotal improving competencies in the Sector) role in advocating for the development, effective management and scale-up of b) Consulting and Project Management; appropriate WASH technologies in urban, peri-urban, and rural communities of Zambia. c) Community engagement WASH We aim to enhance capacity in the water events; d) Advocacy (Awareness sector through training, collaboration, campaigns as well as information sharing networking, and research. through quarterly newsletter, WATSAN Night -a networking platform for WASH Membership subscription fees sector players). e) Research & development WASAZA charges annual membership fees in (promotion of innovative and appropriate return for offering a wide range of services to sanitation technologies and best practices members. There are 3 categories of via WASAZA's expanding network). membership:

23

Western Water and Sewerage Company Limited Introduction a) Corporate 3500 ZMW/year b) The Water and Sanitation Association of Academia 3,500 ZMW/year c) NGOs Zambia (WASAZA) is a national 3,500ZMW/year d) Individual Membership Brief background membership based organisation which was 250 ZMW/year) Student Membership established in 1999, with the vision of 100 ZMW/year Different benets are Western Water and Sewerage Company Limited (WWSC) was registered on 1 st April 2000. The achieving a well-managed and efcient water offered for each tier Company is registered through statutory instrument no. 92 of 2000. This was in response to a need for and sanitation sector with competent improved water and sanitation services in the urban and peri urban centers of the Western Province of professionals and researchers. WASAZA's As a membership organisation, Zambia. role in civil society is to contribute towards WASAZA is able to leverage from the The Company operates under the provision of the water and sa nitation act No 28 of November 1997. access to modern, affordable and skills, expertise and networks of these The act enabl es the Company to operate on a commercial and viable basis. appropriate water and sanitation processes members in performing our core activities, The Company is wholly owned by thee local authorities in Western Province holding shares on pro- and technologies for urban, peri-urban and which include: rata basis. rural communities. There are over 400 registered individual and corporate a) Capacity Building Programs (aimed at Vision members. WASAZA has played a pivotal improving competencies in the Sector) To become financially viable and be the most customers centered water and sewerage utility role in advocating for the development, company in Zambia. effective management and scale-up of b) Consulting and Project Management; appropriate WASH technologies in urban, peri-urban, and rural communities of Zambia. c) Community engagement WASH Mission We aim to enhance capacity in the water events; d) Advocacy (Awareness To effectively and efficiently provide adequate and potable water supply and sewerage services to all sector through training, collaboration, campaigns as well as information sharing the population in the urban and Peri-urban areas of Western Province of Zambia networking, and research. through quarterly newsletter, WATSAN Night -a networking platform for WASH Membership subscription fees sector players). e) Research & development (promotion of innovative and appropriate Operations Districts WASAZA charges annual membership fees in return for offering a wide range of services to sanitation technologies and best practices The Company provides water and sanitation services in kalabo, Kaoma, Lukulu, Mongu, Senanga, Sesheke and Shangombo It also provides similar service s in stations, which Namushenkende in members. There are 3 categories of via WASAZA's expanding network). mongu and katima mulilo in Sesheke. The company through an Annual General Meeting (A.G.M.) is membership: yet to incorporate in its shareholding the new districts, which are Limulunga, Luampa, Mitete, Mulobezi, Mwandi, Nalolo, Nkeyema, Sikongo and Sioma.

23 24 Western Water and Sewerage Company Limited

Meter installation inspection Senanga water tank

Inspecting a vehicle before going in the Field Achiev ements · The Company has transformed its operations from a public sector approach to private sector approac h. · The Company has attracted some donor support to improve the Company's infrastructure and capacity building. · The Company has lifted management competencies by recruiting qualified staff and retraining those already in the system. · The Company has raised customer base from 9,257 to 15,246 between 2000 and 2018. · The Company has been supporting the comm unity through its corporate social responsibility.

Plo t 6149 Inde pendence Road P.O. BOX 910445 MONGU ZAMBIA E mail: info @wwsc.co.zm Fax: + 260 – 217 22 1021 Telephone: +260 – 7 – 221856 25

Western Water and Sewerage Company Limited

Zambia Environmental Ma nagement Agency (ZEMA)

Head Office

Corner Church and Suez Roads, P.O. Box 35131, Lusaka, Zambia. Tel.: +260-211-254023/254059 Fax: +260-211-254164 E-mail: info@zema .org.zm Website: www.zema.org.zm

The Zambia Environmental Management Agency Meter installation inspection Senanga water tank (ZEMA) is an autonomous body whose functions are guided by the Environmental Management Act No. 12 of 2011 (EMA). ZEMA was previously called Environmental Council of Zambia (ECZ) af ter the enac tment of the Environmental Protection and Pollution Control Act (EPPCA) in 1990. The EMA was enacted in response to eme rging environmental issues such as electronic waste and climate change. The mandate of ZEMA is to ensure the sustainable management of Zambia’s environment and natural resources as well as to ensure pollution prevention and control.

Services Provided by ZEMA

ZEMA’s functions among others are to: Inspecting a vehicle before going in the Field · Advise on formulation of policies on all aspects of sustainable management of the environment; Achiev ements · Develop and enforce m easures aimed at preventing and controlling pollution; · The Company has transformed its operations from a public sector approach to private sector · Develop standards and guidelines relating to the protection of the environment and other natural resources; approac h. · The Company has attracted some donor support to improve the Company's infrastructure and · Review environmental impact and str ategic env i ronm ent a l asses sm ent repo r t s; · capacity building. Mainstream environment al concerns in overall national planning; · Conduct or sponsor research on emerging environmental matters; and · The Company has lifted management competencies by recruiting qualified staff and retraining those · Conduct Environmental Education and public awareness already in the system. · The Company has raised customer base from 9,257 to 15,246 between 2000 and 2018. Northern Region Office Livingstone Office · The Company has been supporting the comm unity through its corporate social responsibility. Jacaranda Road Plot No. 555, Junction of Obote /Nehru Roads, P.O. Box 71302, Ndola P.O. Box 60195 Plo t 6149 Tel.: +260 212 610 407/621048 Fax: +260 212 Tel/Fax: +260 32 321297 610246 Independence Road Solwezi Office Chipata Office P.O. BOX 910445 Provident House – NAPSA Bui lding, Provident House– NAPSA Building, Room 1-33, 1- 41 & 1-42, Independence Avenue Room G14, G15 & G16, Umodzi Avenue MONGU P.O. Box 110134 P. O. Box 510527 ZAMBIA Tel:+260 -218-821297 Tel: +260-216-221524 E mail: info @wwsc.co.zm Fax: + 260 – 217 22 1021 Telephone: +260 – 7 – 221856

25 26 ZAMBIA WATER FORUM AND EXHIBITION (ZAWAFE)

ZAWAFE is the largest water forum and It comprises of the following institutions: exhibition in Zambia. It has been held · Ministry of Water Development, Sanitation annually since 2011. ZAWAFE aims to raise and Environmental Protection (MWDSEP) public awareness on the importance of water · National Water Supply and Sanitation through information sharing as regards to Council (NWASCO) water and related sectors. Objectives · University of Zambia Integrated Water 1. To bring together various experts, Resources Management Centre (UNZA- institutions and stakeholders from IWRM) within Zambia, the SADC region · Water and Sanitation Association and the broader international (WASAZA) community to discuss and share · Devolution Trust Fund(DTF) practices on water management · GIZ and mainstreaming water as a core · L u s a k a W a t e r a n d S e w e r a g e c o m p o n e n t o f e c o n o m i c Company(LWSC) development. · Drillers Association of Zambia(DAZ) 2. To share knowledge, exchange · Wa t e r R e s o u r c e s M a n a g e m e n t ideas and build networks with Authority(WARMA) and regards to water resources · Zambia Environmental Management management and development Agency(ZEMA) and water supply and sanitation. 3. To exhibit and market various The forum and exhibition are open to the goods and services in the water and general public: particularly practitioners in related sectors. water, sanitation and hygiene sector, energy 4. To undertake visitations to areas of sector, agricultural and livestock sector, “ g o o d w a t e r m a n a g e m e n t forestry experts, climate change experts, practices” for eld appreciation. academicians and researchers, planning Steering Committee and development practitioners, policy The ZAWAFE steering committee is a makers, non-governmental organisations, consortium of stakeholders in the water sector cooperating partners and civil societies. who are working towards improvement and sustainability of the water sector. Contact Details The Forum Secretary C/o National Water Supply and Sanitation Council 164 Mulombwa Close off Bwingifumu Road, Fairview P. O Box 34358 Lusaka, Zambia Tel: +260 211 238 438 / +260 211 226941/2 Email: [email protected] Website: www.zambiawaterforum.org

27 ZAMBIA WATER FORUM AND EXHIBITION (ZAWAFE) 2019 PHOTO FOCUS

ZAMBIA WATER FORUM AND EXHIBITION (ZAWAFE)

ZAWAFE is the largest water forum and It comprises of the following institutions: exhibition in Zambia. It has been held · Ministry of Water Development, Sanitation annually since 2011. ZAWAFE aims to raise and Environmental Protection (MWDSEP) public awareness on the importance of water · National Water Supply and Sanitation through information sharing as regards to Council (NWASCO) water and related sectors. Objectives · University of Zambia Integrated Water 1. To bring together various experts, Resources Management Centre (UNZA- institutions and stakeholders from IWRM) within Zambia, the SADC region · Water and Sanitation Association and the broader international (WASAZA) community to discuss and share · Devolution Trust Fund(DTF) practices on water management · GIZ and mainstreaming water as a core · L u s a k a W a t e r a n d S e w e r a g e c o m p o n e n t o f e c o n o m i c Company(LWSC) development. · Drillers Association of Zambia(DAZ) 2. To share knowledge, exchange · Wa t e r R e s o u r c e s M a n a g e m e n t ideas and build networks with Authority(WARMA) and regards to water resources · Zambia Environmental Management management and development Agency(ZEMA) and water supply and sanitation. 3. To exhibit and market various The forum and exhibition are open to the goods and services in the water and general public: particularly practitioners in related sectors. water, sanitation and hygiene sector, energy 4. To undertake visitations to areas of sector, agricultural and livestock sector, “ g o o d w a t e r m a n a g e m e n t forestry experts, climate change experts, practices” for eld appreciation. academicians and researchers, planning Steering Committee and development practitioners, policy The ZAWAFE steering committee is a makers, non-governmental organisations, consortium of stakeholders in the water sector cooperating partners and civil societies. who are working towards improvement and sustainability of the water sector. Contact Details The Forum Secretary C/o National Water Supply and Sanitation Council 164 Mulombwa Close off Bwingifumu Road, Fairview P. O Box 34358 Lusaka, Zambia Tel: +260 211 238 438 / +260 211 226941/2 Email: [email protected] Website: www.zambiawaterforum.org

27 Implemented by

NATIONAL WATER SUPPLY AND SANITATION COUNCIL DEPARTMENT OF WATER RESOURCES DEVELOPMENT MINISTRY OF WATER DEVELOPMENT SANITATION AND ENVIRONMENTAL PROTECTION