Corporate Plan 2019–2021 2020 Update Table of Contents Tallawong 1

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Corporate Plan 2019–2021 2020 Update Table of Contents Tallawong 1 Corporate Plan 2019–2021 2020 Update Table of contents Tallawong 1. Foreword 4 Rouse Hill 2. Our business 6 Schofields Kellyville Hills 2.1. Our plan at a glance 6 Showground Cherrybrook 2.2. Our role and mandate 10 M7 Bella Vista Castle Hill 2.2.1. Our legislative setting 10 Norwest 2.2.2. Our place in the Transport Cluster 11 Opened 2019 Macquarie 2.3. Our contribution to whole-of- St Marys M2 Epping University Government priorities and objectives 13 2.3.1. Future Transport 2056 strategy 13 Orchard Hills Macquarie Park Chatswood 2.3.2. TfNSW 10 year Blueprint – North Ryde M4 Westmead Connecting to the future 14 Construction starts 2020 2.3.3. A Metropolis of Three Cities 15 Parramatta Crows Nest 2.3.4. The State Infrastructure Victoria Cross Strategy 2018-2038 15 Luddenham Sydney Olympic Park Construction 2.4. The Sydney Metro service offering 16 starts 2020 North Strathfield Barangaroo Five Dock Pyrmont Sydney CBD 2.4.1. Our customers 16 Martin Place The Bays Burwood Pitt Street 2.4.2. Our services 19 North Central 2.4.3. Our places 19 Waterloo 2.4.4. Our benefits 20 Western Sydney International Hurlstone Dulwich (Nancy-Bird Walton) Airport Campsie Park Hill 2.5. Our strategic objectives 22 Bankstown Lakemba Canterbury Sydenham Opening Marrickville Western Sydney Belmore 2024 3. Our activities 24 Aerotropolis Punchbowl Wiley Park 3.1. Successful engagement 25 Liverpool M5 3.2. Delivery commitments 26 3.3. Operational excellence 28 3.4. Financial responsibility 32 3.5. Workforce capability 33 Key Metro North West Line 4. Our people and partners 34 Sydney Metro City & Southwest Sydney Metro West 4.1 Our board 34 (final alignment to be confirmed) Sydney Metro West optional station 4.2 Chief Executive and senior leadership 35 Sydney Metro – Western Sydney Airport Servicing Greater Western Sydney and 4.3 Our stakeholders 36 Western Sydney International Airport (final alignment to be confirmed) 5. Reporting and disclosure 38 Sydney Trains suburban network Future Metro N Cover image: Kellyville Station glass windows, Macarthur November 2018. This Corporate Plan has been prepared pursuant to the requirements of the Transport Administration Act 1988 (Section 38L). Sydney Metro network, in operations, delivery and under early planning. Table of contents Tallawong 1. Foreword 4 Rouse Hill 2. Our business 6 Schofields Kellyville Hills 2.1. Our plan at a glance 6 Showground Cherrybrook 2.2. Our role and mandate 10 M7 Bella Vista Castle Hill 2.2.1. Our legislative setting 10 Norwest 2.2.2. Our place in the Transport Cluster 11 Opened 2019 Macquarie 2.3. Our contribution to whole-of- St Marys M2 Epping University Government priorities and objectives 13 2.3.1. Future Transport 2056 strategy 13 Orchard Hills Macquarie Park Chatswood 2.3.2. TfNSW 10 year Blueprint – North Ryde M4 Westmead Connecting to the future 14 Construction starts 2020 2.3.3. A Metropolis of Three Cities 15 Parramatta Crows Nest 2.3.4. The State Infrastructure Victoria Cross Strategy 2018-2038 15 Luddenham Sydney Olympic Park Construction 2.4. The Sydney Metro service offering 16 starts 2020 North Strathfield Barangaroo Five Dock Pyrmont Sydney CBD 2.4.1. Our customers 16 Martin Place The Bays Burwood Pitt Street 2.4.2. Our services 19 North Central 2.4.3. Our places 19 Waterloo 2.4.4. Our benefits 20 Western Sydney International Hurlstone Dulwich (Nancy-Bird Walton) Airport Campsie Park Hill 2.5. Our strategic objectives 22 Bankstown Lakemba Canterbury Sydenham Opening Marrickville Western Sydney Belmore 2024 3. Our activities 24 Aerotropolis Punchbowl Wiley Park 3.1. Successful engagement 25 Liverpool M5 3.2. Delivery commitments 26 3.3. Operational excellence 28 3.4. Financial responsibility 32 3.5. Workforce capability 33 Key Metro North West Line 4. Our people and partners 34 Sydney Metro City & Southwest Sydney Metro West 4.1 Our board 34 (final alignment to be confirmed) Sydney Metro West optional station 4.2 Chief Executive and senior leadership 35 Sydney Metro – Western Sydney Airport Servicing Greater Western Sydney and 4.3 Our stakeholders 36 Western Sydney International Airport (final alignment to be confirmed) 5. Reporting and disclosure 38 Sydney Trains suburban network Future Metro N Cover image: Kellyville Station glass windows, Macarthur November 2018. This Corporate Plan has been prepared pursuant to the requirements of the Transport Administration Act 1988 (Section 38L). 1. Foreword Sydney Metro is a world-class transport solution for a global city, contributing to vibrant and attractive places across the Greater Sydney region, and generating social and economic benefits for generations to come. On behalf of the Sydney Metro Board, I am pleased • Delivering customer-centric services for the to present the 2020-21 Corporate Plan for Sydney people of NSW, helping relieve congestion and Metro. This is an important document which improving journey times and experiences for helps convey how our key activities and areas of our customers; focus for the coming years deliver benefits for our • Delivering a technology-led step-change customers, communities and the people of NSW. in customer experience; Sydney Metro is working through a period of • Being a commercially astute partner to industry remarkable growth and achievement – our during a record infrastructure boom; first year of operations of the ground-breaking turn-up-and-go North West Line; delivering • Being effective and successful placemakers, the game-changing Sydney Metro City and reflecting the character and needs of dozens Southwest; procuring Sydney Metro West and of individual communities along the alignments Sydney Metro – Western Sydney Airport; and in our precincts and places; and evolution of Sydney Metro as a Government • Growing a public sector workforce with agency within the Transport Cluster. However, experienced, inclusive leaders. it is prudent to acknowledge the impact of Sydney Metro is delivering immense public value the Coronavirus (COVID-19) pandemic in early for NSW. This Corporate Plan articulates the 2020, that will undoubtedly influence the Board’s overarching strategic direction and 4 way we run our business in 2020-21 and quite intentions for Sydney Metro as we keep it possibly beyond. focussed on the fundamentals of effective As Sydney Metro plays its critical role in supporting engagement with our partners and the the NSW Government’s Future Transport 2056 community, safe and reliable services, great Foreword and A Metropolis of Three Cities, the Board will placemaking, project delivery, and on socially, continue working with the Chief Executive and environmentally and financially responsible extended leadership team in dealing with the business operations. We are confident that complexities and opportunities confronting Sydney Metro is more than up to the task of us, including: achieving its vision – Transforming Sydney with a world-class metro. • Effectively engaging with our partners in the Transport Cluster and across government and with our community stakeholders to deliver sustainable city-shaping outcomes. John Arthur Chairman – Sydney Metro Board It is my immense privilege to be leading We will only succeed when we meaningfully Sydney Metro — to deliver for our customers a engage with our government partners, customers, generationally-defining, fully-automated turn up- stakeholders, businesses, and the wider community and-go services; that catalyses the development of in which we operate. We must also recognise that active and vibrant precincts and places. Delivering we have a social responsibility to the communities multiple concurrent mega-projects and overseeing we service — in terms of designing, building, the new operations of the North West Line is a and operating our network. This Corporate huge task —but we embrace the challenge and Plan supports those ends — in describing the have taken great strides in the past year. “what” and “how” of our business so that we can confidently move forward with clarity, and with In 2019-20, Sydney Metro achieved an exceptional the customer clearly at the centre. Our strategic milestone with the start of passenger services focus is clearly aligned to our remit and our on Australia’s first metro between Rouse Hill responsibilities to the customer and community: and Chatswood. Up to February 2020 we saw a continual increase in uptake, in line with the • Striving for increasingly productive and forecast demand modelling. cooperative engagement with our communities and relationships with partners, enabled by The world we know and our way of life efficient and flexible ways of working. significantly shifted in Q2 2020, in response to the • Meeting our commitments to the NSW Coronavirus (COVID19) pandemic. The work that Government — while maintaining the safety and Sydney Metro does, has become more important wellbeing of our workforce and our communities. than ever. Keeping the North West Line safely running for our customers will continue to be a • Being financially responsible and commercially priority for us. Additionally, our rail infrastructure astute in the way we plan, build and run our network and our business, underpinned by delivery will play a significant part in the recovery 5 effort after the pandemic. robust good governance. • Driving intelligent, forward-thinking operational In-light of all of this, in the financial year 2020-21, partnerships – leveraging technology to manage Sydney Metro’s focus will be on enabling our City & a growing mass transit network that meets the Foreword Southwest project to continue
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