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Service Bulletin WARRANTY ADMINISTRATION

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Service Bulletin WARRANTY ADMINISTRATION File in Section: 03 - Suspension Bulletin No.: 00-03-10-003W Service Bulletin Date: December, 2017 WARRANTY ADMINISTRATION Subject: General Motors New Vehicle Tire Warranty Program (U.S. Dealers Only) Models: 2018 and Prior GM Passenger Cars and Light Duty Trucks Attention: Warranties for all model years will be handled through Global Warranty Management (GWM). All service and warranty personnel connected with tire warranty coverage and transactions submission should review this bulletin. This Bulletin has been revised to add the 2018 Model Year and update the information. Please discard Corporate Bulletin Number 00-03-10-003V. The GM New Vehicle Tire Warranty Tire proration policies and percentages also apply to tires replaced under Customer Enthusiasm and tires The tires supplied with a new vehicle are covered by replaced that were damaged as a result of a General Motors against defects in material or warrantable vehicle component. workmanship under the Bumper-to-Bumper New Vehicle Limited Warranty. GM Tire Warranty Proration Tables For vehicles within this warranty period, defective tires will be replaced on a prorata adjustment basis GM Tire Warranty Prorating Table for according to the following mileage-based schedule: 2003-2016 Model Years 0-12,000 miles: 100% of the replacement tire " Customer Customer value is covered by GM Participation Participation 12,001-36,000 miles: The customer contributes to " (Tire Cost (Labor — Mount/ the cost of tire replacement based on miles. A Mileage (mi) Including Markup) Balance) sliding scale system starting with customer responsibility increasing as mileage increases. 0-12,000 0% 0% See proration chart below for details. 12,001 33% 0% " 36,001-50,000 miles: Coverage continues on 13,000 35% 0% Buick and Cadillac models only with the customer responsible for 80% of replacement tire cost. 14,000 36.9% 0% This proration is based solely on mileage. Tread depth 15,000 38.9% 0% measurements are not required for transaction 16,000 40.8% 0% submission. 17,000 42.8% 0% If the tire is not in stock and the vehicle is returned to the customer while the tire is being shipped, the vehicle 18,000 44.7% 0% mileage at the time the tires were ordered must be 19,000 46.7% 0% recorded on the job card and used to determine the 20,000 48.7% 0% proration amount. Any additional accrued mileage between ordering and installation should not be 21,000 50.6% 0% charged to the customer. 22,000 52.6% 0% Important: Proration applies to the price of the tires 23,000 54.5% 0% only. Cost plus warranty mark-up must be calculated before determining prorated amount. No labor charges 24,000 56.5% 0% are to be assessed to the customer for tire 25,000 58.5% 0% replacement. GM will cover 100% of the cost to labor (mount and balance tires) for tires replaced under the 26,000 60.4% 0% Bumper-to-Bumper warranty based on published 27,000 62.4% 0% allowances in the Labor Time Guide. 28,000 64.3% 0% Copyright 2017 General Motors LLC. All Rights Reserved. Page 2 December, 2017 Bulletin No.: 00-03-10-003W GM Tire Warranty Prorating Table for Chevrolet/GMC Tire Warranty Prorating 2003-2016 Model Years (cont'd) Table for 2017 and Newer Model Years Customer Customer Customer Customer Participation Participation Participation Participation (Tire Cost (Labor — Mount/ (Tire Cost (Labor — Mount/ Mileage (mi) Including Markup) Balance) Mileage (mi) Including Markup) Balance) 29,000 66.3% 0% 0-12,000 0% 0% 30,000 68.2% 0% 12,001-15,000 40% 0% 31,000 70.2% 0% 15,000-20,000 50% 0% 32,000 72.2% 0% 20,001-25,000 60% 0% 33,000 74.1% 0% 25,001-30,000 70% 0% 34,000 76.1% 0% 30,000-36,000 80% 0% 35,000 78% 0% 36,000+ 100% 100% 36,001+ (Chevrolet, 100% 100% GMC) Buick/Cadillac Tire Warranty Prorating 36,001 - 50,000 Table for 2017 and Newer Model Years (Buick/ 80% 0% Cadillac only) Customer Customer Participation Participation 50,001 (Buick/ 100% 100% Cadillac only) (Tire Cost (Labor — Mount/ Mileage (mi) Including Markup) Balance) Using the above table you should be able to readily 0-12,000 0% 0% calculate the required customer contribution for 12,001-15,000 40% 0% each scenario. Here are a few examples: 15,000-20,000 50% 0% A Chevrolet vehicle with 18,475 miles requires " 20,001-25,000 60% 0% one tire be replaced. The full cost of the tire including handling allowance is $156.20. In this 25,001-30,000 70% 0% example, the customer participation is 44.7% of 30,000-50,000 80% 0% the tire replacement cost. 156.20 x 44.7% = $69.82. GM will cover the remaining portion for the 50,000+ 100% 100% tire ($156.20 - $69.82 = $86.38) and 100% of the labor to mount and balance the new tire. What is Covered " A Buick vehicle with 14,999 miles on it requires both front tires to be replaced due to a warrantable " Original Equipment (OE) tires and PDI installed condition. The full cost of each tire including Limited Production Options (LPO) tires. handling allowance is $172.72. In this example, Note: Most OE and LPO tires will have a Tire the customer participation is 36.9% of the tire Performance Criteria (TPC) number molded on the replacement cost. $172.72 x 2 tires = $345.44 x sidewall near the tire size. 36.9% = $127.47. GM will cover the remaining " Tires replaced under warranty will continue to be portion for the tires ($345.44 - $127.47 = $217.97) covered for the remaining portion of the and 100% of the labor to mount and balance the Bumper-to-Bumper New Vehicle Limited Warranty. new tires. Proration charts would apply based on the " A Cadillac vehicle with 42,000 miles on it requires mileage accumulated from the time of the one rear tire to be replaced. The full cost of the tire installation of the replacement tire through the end including handling allowance is $215.46. In this of the vehicle’s Bumper-to-Bumper Warranty term. example, the customer participation is 80% of the tire replacement cost. $215.46 x 80% = $172.37. What is Not Covered GM will cover the remaining 20% of the tire " Non-Original Equipment tires (excluding replacement cost ($43.09) and 100% of the labor dealer-replaced tires under the to mount and balance the new tire. Bumper-to-Bumper New Vehicle Limited Warranty). " Tires on a vehicle after the Bumper-to-Bumper New Vehicle Limited Warranty expires. Original Equipment tires may still have prorated warranty coverage by the tire manufacturer once the Bumper-to-Bumper expires. Contact the GM Tire Program at 1-877-728-4737 for more information. Bulletin No.: 00-03-10-003W December, 2017 Page 3 " Tires purchased by consumers beyond the New Vehicle Bumper-to-Bumper coverage or replaced during the Bumper-to-Bumper period for non-warrantable conditions. Replacement tires would be warranted under the GM Tire Warranty Program or by the tire manufacturer (including tires purchased through the GM Tire Program). Contact the GM Tire Program at 877-728-4737 for more information. " Normal tire wear. Important: Tire wear greatly varies by both the tire type installed and the driving habits of the owner. OEM tires installed on GM vehicles are evaluated for many different criteria and may have been selected to optimize handling, ride quality, load carrying or traction demands. Different types of tires will experience different rates of wear, resulting from all of the above factors. No warranty is offered on the usable tread life of the tires. " Uneven wear from damaged, worn or misaligned suspension components. Note: If tire replacement 1967355 is necessary due to component(s) covered under the New Vehicle Warranty, Service Agents may The tire shown above has two non-warrantable claim for replacement tires on the same job card conditions. This tire is both badly worn on the inside as the defective component(s). The tire claim must shoulder (over extended mileage) and has suffered air be submitted using the applicable tire labor leakage from a screw still in the tread. operation and proration schedule listed in this bulletin. A Tire Pre-Repair Authorization is required for the tire labor operation. " Road hazard (punctures, cuts, impact breaks, etc.) Road hazard may be covered by certain tire manufactures on specific tires. " Damage resulting from driving with low tire pressures. " Damage resulting from improper tire repairs. " Damage resulting from extended driving on a flat tire. " Damage due to misuse, negligence, lack of maintenance, alteration, racing and vandalism. " Flat spotting caused by parking a vehicle for an extended period of time. See Article 2.1.2 of the Transportation, Vehicle Storage and PDI Policy Manual for tire care policies while vehicles are in dealer inventory. " Premature and/or excessive wear on Michelin Pilot Sport CUP/CUP2 and Goodyear Eagle F1 1967358 Supercar 3R tires. This tire was returned for air leakage. The source of the Cold weather cracking on high performance " air leakage is a tire plug installed in a non-approved summer tires. See Bulletin 13-03-10-001 for portion of the tire. This tire has been damaged by a further details. road hazard and does NOT exhibit a warrantable " Some tire weathering and superficial cracking is condition. normal. Tires must not be replaced under the New Vehicle Limited Warranty for this condition. Examples of Non-Warrantable Conditions Tires replaced under warranty for non-warrantable conditions are subject to charge back.
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