Proudly Supporting the Volunteer Programme

Key Contact List , Routes

1

E2

Evacuation Evacuation

NAME COMPANY FUNCTION COMPANY D, D2 C, Gates E, Dave Syms Rugby NZ 2011 Match Manager - Eden Park 027-480 4116

Gates Andrew Hopper Rugby NZ 2011 Match Manager - EdeN Park 027-518 5575

Jo Godsalve Rugby NZ 2011 Assistant to Match Manager 027-518 5373 TRUST PARK EDEN Gates E, F Gates E,

Keith Parker Eden Park Operations Manager 027-558 6635

Megan Dixon Eden Park Assistant Operations Manager 027-675 3460

Steve Donaghy Eden Park GM Operations & Infrastructure 027-551 0235

Mark Perham Eden Park Turf Manager 027-571 0444

Ash Quensell DRS Security Senior Operations Manager 021-413 248

Matt McHardy Auckland Rugby Match Operations Manager 027-481 8151 d at d at Michelle Nauer Auckland Rugby Match Operations Coordinator 027-444 8432

at

ASB Stan Greg Watson Auckland Rugby Match Officials 027-683 9411 Main Fire Panel for outside C on Gate park. car in wall , South and South and

Ben Meyer Auckland Rugby Provincial Union Workforce Manager 027-215 6187 Main Fire Panel for East Stand on entrance main Reimers Ave.

Brendon Bourke IMG Commercial Operations Manager 027-552 5296 West Stand Main Fire Panel for 1, under Level on Concourse wall. outside

Simon Bruce-Miller RTH Senior Regional Event Manager 021-582 011

Ion Hadjihambi Rugby NZ 2011 Media Operations Manager 027-483 9893

David Boak Rugby NZ 2011 Venue Technology Manager 027-742 8258

Clare Buckingham Rugby NZ 2011 Regional Accreditation Coordinator 027-479 1088

Hiram Ryan Rugby NZ 2011 Venue Security Manager 027-503 6186 Gates H G,

Mark Rutter Rugby NZ 2011 In-Venue Logistics Coordinator 027-446 7167 B te A, Ga Ayliss Ripley Rugby NZ 2011 Regional Workforce Coordinator 027-502 7235

Chris Hossell Rugby NZ 2011 Venue Catering Manager 027-502 7236

Sharon McGeown Rugby NZ 2011 VIP Coordinator 027-488 9133

Mark Birtwistle Rugby NZ 2011 Regional Transport Coordinator 027-518 5394

Rugby NZ 2011 Ticketing Venue Manager 027-488 9121 Sharon Stevens Gates Q N,

Nick Young Great Big Events Sports Presentation Manager 021-823 341 PLAN EVACUATION Gates H, Gates M H, J,

Team 2011 Reference Card Team 2011 Reference Card v Japan Friday Sept 16, 20.00 Proudly Supporting the Volunteer Programme

Wales v Samoa Sunday Sept 18, 15.30 Stadium NORTH 128 Seddon Road, Hamilton Wales v Fiji Sunday Oct 2, 18.00 Capacity: 30,000 Accessible Seating Bar Cash Out First Aid Food & Beverage Merchandise Ticket Office Toilets Stadium here are You Legend Where possible Team 2011 will be provided with options for free public transport to and from their home to their place of work.

Where free public transport is not available, there may be options Abbotsford Street

W W o ill o ill by ugh by ugh S S t t r r e e e e t

for free car parking in close proximity to the Workforce Centre, t stadium or place of work.

Team 2011 will need to be wearing their workforce uniform and 4 accreditation pass to access free public transport. Gate

Public Transport 57 55 Public transport will be the easiest way to get to and from 56 54 53 52

Waikato Stadium. There will be free public transport on match 51

T r t is r a m t

days. S 1 Gate 47 46

48 45 49 44 50 43

Gate 4W NORTH STAND NORTH

Car 1 33 12 2

There is little public parking adjacent to the venue so it is 13 32 14

recommended that public transport is used or walking in from 3 31

central Hamilton. 15 4 40 30 5 Walking 39 6 It is a short walk from central Hamilton to . 38 7 27 28 29 EAST STAND The route is clearly signposted. STAND WEST EAST TERRACES EAST WEST TERRACES WEST 8 TWEED STREET TWEED 26 19 18 17 16 9

Late Night Transport 25 20

With evening games and Fanzone activities, a large number of 10 21 24

34 35 36 37 SOUTH CONCOURSE SOUTH 11 the workforce will have shifts that run until late in the evening. 22 23 All Team 2011 are encouraged to: • Travel in pairs or groups

2

Gate Seddon Road Seddon 3 Road Seddon • Use free public transport provided Gate • Ensure the health and safety of others (i.e. escort someone to their car) • Take responsibility for their own health and safety.

Hamilton is a fast-growing city on the banks of the Waikato River. From Hamilton Stadium, Waikato magnificent parks and gardens to a thriving cultural precinct, the city offers an eclectic mix of experiences.

Team 2011 Reference Card Team 2011 Reference Card Scotland v Romania Saturday Sept 10, 13.00 Proudly Supporting the Volunteer Programme

Scotland v Georgia Wednesday Sept 14, 19.30 Rugby Park NORTH

278 Tweed Street, Argentina v Romania t

Saturday Sept 17, 15.30 e : e

Capacity 17,000 r t

Accessible Seating Bar Cash Out First Aid Food & Beverage Merchandise Ticket Office Toilets Stadium General Admission Standing here are You

S

d e

Where possible Team 2011 will be provided with options for free Legend we public transport to and from their home to their place of work. T Where free public transport is not available, there may be options for free car parking in close proximity to the Workforce Centre, stadium or place of work.

Team 2011 will need to be wearing their workforce uniform and accreditation pass to access free public transport.

Public Transport Free bus route from 9am – 2pm. 1 Gate Car Street parking is available in the area around the stadium but L

it is recommended that you park in the central city and walk to K J

the stadium. There may be some free parking by the swimming t

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pool (Splash Palace). r t

H S 2

Gate

d e MAIN STAND MAIN

Walking G we Rugby Park is located an easy 2km walk from central T EF

Invercargill. The route will be clearly signposted. STANDING ADMISSION GENERAL D C 3

Late Night Transport Gate

With evening games and Fanzone activities, a large number of B A the workforce will have shifts that run until late in the evening. LEVEL CORPORATE All Team 2011 are encouraged to: • Travel in pairs or groups • Use free public transport provided 4 Gate • Ensure the health and safety of others (i.e. escort someone 5

to their car) Gate

Elles Road Elles • Take responsibility for their own health and safety. Road Elles

Invercargill sits at the foot of the South Island and is the hub of a flourishing

farming community. Just south of Invercargill is Bluff which houses the Invercargill Stadium, Park Rugby city’s port and fishing industry and is home to the famous Bluff Oysters.

Team 2011 Reference Card Team 2011 Reference Card France v Canada Sunday Sept 18, 20.30 Proudly Supporting the Volunteer Programme

Canada v Japan Tuesday Sept 27, 17.00 McLean Park NORTH Latham Street, Napier

Capacity: 15,000 Accessible Seating Bar Cash Out First Aid Food & Beverage Merchandise Ticket Office Toilets Stadium here are You Legend Where possible Team 2011 will be provided with options for free

public transport to and from their home to their place of work. Vigor Brown Street Brown Vigor

Where free public transport is not available, there may be options Street Brown Vigor for free car parking in close proximity to the Workforce Centre, stadium or place of work.

Team 2011 will need to be wearing their workforce uniform and accreditation pass to access free public transport. 4 Gate Car

Parking is available around McLean Park but it is recommended STAND SOUTH where possible to use public transport. SOUTH WEST SOUTH WEST STAND 1 11 Walking 2 1 Gate Napier’s McLean Park is a 1.5km walk from the central city. 3

The route will be clearly signposted. 10 4 reet St y

Late Night Transport a 9 cv

With evening games and Fanzone activities, a large number of M Latham Street WEST STAND WEST the workforce will have shifts that run until late in the evening. EAST STAND CORPORATE LEVEL CORPORATE

All Team 2011 are encouraged to: 8 • Travel in pairs or groups 7 65 • Use free public transport provided • Ensure the health and safety of others (i.e. escort someone to their car)

• Take responsibility for their own health and safety. 2 Gate

et is Stre Morr 3 Napier, the Art Deco City, sits on the edge of the Pacific Ocean and has Gate

become famous downunder for its architecture.

nt

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lso e N McLean Park, Napier Park, McLean

Team 2011 Reference Card Team 2011 Reference Card Italy v Russia Tuesday Sept 20, 19.30 Proudly Supporting the Volunteer Programme

Italy v USA Tuesday Sept 27, 19.30 Trafalgar Park NORTH Trafalgar Street, Nelson v Russia Saturday Oct 1, 15.30 Capacity: 18,000 Accessible Seating Bar Cash Out First Aid Food & Beverage Merchandise Ticket Office Toilets Stadium Grand Admission Standing here are You

Where possible Team 2011 will be provided with options for free Legend public transport to and from their home to their place of work. Where free public transport is not available, there may be options hway 6) Hig for free car parking in close proximity to the Workforce Centre, ate ive (St stadium or place of work. th Dr zabe Eli Team 2011 will need to be wearing their workforce uniform and Queen accreditation pass to access free public transport.

Car GENERAL ADMISSION STANDING Free car parking is available at Trafalgar Park.

Walking 21

Trafalgar Park is a short walk from the city centre and is t

Gate e

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clearly signposted. 20

t

S r 19

21 a

Late Night Transport lg

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f

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With evening games and Fanzone activities, a large number of 18 T the workforce will have shifts that run until late in the evening. 3/4 17 All Team 2011 are encouraged to: EAST STAND WEST STAND WEST • Travel in pairs or groups 16

• Use free public transport provided 15 • Ensure the health and safety of others 14

(i.e. escort someone to their car) 8 7 5/6 13 • Take responsibility for their own health and safety. SOUTH STAND Gate River e 9 11 ll 10 12 Nelson is the sunshine capital of New Zealand and the birthplace of Rugby Gate in New Zealand. It boasts stunning rivers, mountains, beaches and forests. Trafalgar

Gate

Maitai

aitai River aitai M Trafalgar Park, Nelson Park, Trafalgar

Team 2011 Reference Card Team 2011 Reference Card Ireland v USA Sunday Sept 11, 18.00 Proudly Supporting the Volunteer Programme

Russia v USA Stadium Taranaki Thursday Sept 15, 19.30 Maratahu Street, Wales v Namibia Monday Sept 26, 19.30 Capacity: 26,000 Accessible Seating Bar Cash Out First Aid Food & Beverage Merchandise Ticket Office Toilets Stadium General Admission Standing here are You

Where possible Team 2011 will be provided with options for free Legend public transport to and from their home to their place of work. Where free public transport is not available, there may be options for free car parking in close proximity to the Workforce Centre, a Street ukap NORTH stadium or place of work. T

Team 2011 will need to be wearing their workforce uniform and Maratahu Street 1 accreditation pass to access free public transport. Gate

Public Transport Free buses will be available and New Plymouth City Council providing shuttles from city to venue. NORTH GA Car Parking is limited around the stadium so you are encouraged to 2 Gate N walk or use the free buses. Some limited parking will be available A B 200m from the stadium. M L Walking C The walk from central New Plymouth to the stadium is 2km and D K 4 the route will be clearly signposted. Gate EAST STAND WEST STAND WEST J E Late Night Transport I F With evening games and Fanzone activities, a large number of STREET TWEED H the workforce will have shifts that run until late in the evening. G All Team 2011 are encouraged to: 10 9 • Travel in pairs or groups 8 SOUTH BANK 7 5 • Use free public transport provided Gate 6 1 3 4 5 • Ensure the health and safety of others 2 SOUTH GA (i.e. escort someone to their car) • Take responsibility for their own health and safety. 3 Gate New Plymouth is a modern city set against a stunning landscape that

stretches from the Tasman Sea to Mount Taranaki. Plymouth New Taranaki, Stadium

Team 2011 Reference Card Team 2011 Reference Card Proudly Supporting the Volunteer Programme

Eden Park e

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Reimers Avenue, Kingsland, Auckland r r

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Accessible Seating Bar Bus Cash Out First Aid Food & Beverage Merchandise Ticket Office Toilets Train Stadium Spectator Plaza Pedestrian Zone here are You T

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Capacity: 60,000 y

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Alt

Where possible Team 2011 will be provided with options for free R

To MorningsideTo Station To Morningside Station To

d a o m R m a h g n ri d n a public transport to and from their home to their place of work. S

Where free public transport is not available, there may be options

NORTH

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for free car parking in close proximity to the Workforce Centre,

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Entry

stadium or place of work. gha

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San Team 2011 will need to be wearing their workforce uniform and accreditation pass to access free public transport. To Kingsland To Station & Buses K Entry Walking

Eden Park is 4kms from the central city and there will be a Eden Park Pavilion dedicated walking route to and from the stadium for all 2011 matches. 751 757 753 755 752 756 754 750 J Entry A

Public Transport Entry 644 331 337 333 335 434 332 336 334 330 329 Free public transport will be available throughout Tournament 328 643 327 433 B 642 Entry

time on buses, trains and all ferries (except Waiheke). 207 501 H 201 Entry 203 205 202 206 204 432

401 502 641 STAND WEST 326 402 431

503

d a 504 403 325

Car o

430

R

505 s 404 Parking restrictions apply around the venue on match days. 324

G er 429

Entry 506 t

Reimers Avenue 405 323

It is recommended that free public transport is used. 507 Wal 428 638 639 640 406 508 322 637 407 509 427 321

Late Night Transport 426 510 408 425 320 511 SOUTH STAND

With evening games and Fanzone activities, a large number of NORTH STAND 424 409 CORPORATE SEATING 512 423 319 the workforce will have shifts that run until late in the evening. 410 422 513 421 411 318 514 F

All Team 2011 are encouraged to: Entry 633 634 635 636 420 317

412

515 316 STAND EAST

• Travel in pairs or groups 413 419 632 316 414 418

• Use free public transport provided 316 631 311 313 315 312 310 307 309 308 417 413 416 • Ensure the health and safety of others 630 C Entry 629 301 303 305 302 306 (i.e. escort someone to their car) 304 To Taxis & Buses Taxis To E • Take responsibility for their own health and safety. Entry

721 723 725 722 726 724 720

D Entry Avenue Cricket Entry D2 Entry E2 Auckland is known as the ‘City of Sails’ and stretches from the wild, expansive west coast and the Tasman Sea, to the white sand beaches of the Auckland Park, Eden Pacific Ocean in the east.

Team 2011 Reference Card Team 2011 Reference Card Proudly Supporting the Volunteer Programme

Match Schedule Eden Park Routes

1

E2

Evacuation Evacuation

D, D2

Quarter-final 2 C,

New Zealand v Gates E, Friday Sept 9, 20.30 Saturday Oct 8, 20.30

Gates

Australia v Ireland Quarter-final 4 EDEN PARK TRUST PARK EDEN

Saturday Sept 17, 20.30 Sunday Oct 9, 20.30 F Gates E,

New Zealand v France Semi-final 1 Saturday Sept 24, 20.30 Saturday Oct 15, 21.00

Fiji v Samoa Semi-final 2 Sunday Sept 25, 15.30 Sunday Oct 16, 21.00

England v Scotland Bronze Final d at Friday Oct 21, 20.30

Saturday Oct 1, 20.30 at

ASB Stan Main Fire Panel for outside C on Gate park. car in wall , Final South and

Sunday Oct 23, 21.00 Main Fire Panel for East Stand on entrance main Reimers Ave. West Stand Main Fire Panel for 1, under Level on Concourse wall. outside

Gates H G, te A, B te A, Ga

Gates Q N,

PLAN EVACUATION Gates H, Gates M H, J,

Team 2011 Reference Card Team 2011 Reference Card France v Japan Saturday Sept 10, 18.00 Proudly Supporting the Volunteer Programme Australia v Italy Sunday Sept 11th, 15.30 South Africa v Namibia Thursday Sept 22, 20.00

Oteha Valley Road, Accessible Seating Bar Cash Out First Aid Food & Beverage Merchandise Ticket Office Toilets Stadium here are You

Albany, Auckland Legend : South Africa v Samoa Buses Capacity 30,000 Friday Sept 30, 20.30

Where possible Team 2011 will be provided with options for free NORTH public transport to and from their home to their place of work. C Where free public transport is not available, there may be options Gate for free car parking in close proximity to the Workforce Centre, stadium or place of work. B Gate Team 2011 will need to be wearing their workforce uniform and accreditation pass to access free public transport. 13 A Gate 17 15 16 14 18 19

Public Transport 11 21 NORTH STAND Public transport will be the easiest way to get to and from 116 10 22 309 North Harbour Stadium. 115 9 23 114 308 113 8 24 307 Car 112 111 7 25 306 Parking restrictions apply around the venue on match days with 110 109 6 26 305

some free parking at Westfield Shopping Centre. 108 107 5 27 EAST STAND WEST STAND WEST CORPORATE LEVEL CORPORATE 304 106 105

Late Night Transport 4 28 303 With evening games and Fanzone activities, a large number of 104 3 103 29 302 102 E

the workforce will have shifts that run until late in the evening. Gate 2 30 101 All Team 2011 are encouraged to: 301 1 31 SOUTH STAND H • Travel in pairs or groups Gate 38 37 33 35 36 34 • Use free public transport provided 32 • Ensure the health and safety of others (i.e. escort someone to their car) G • Take responsibility for their own health and safety. Gate

Auckland is known as the ‘City of Sails’ and stretches from the wild, expansive west coast and the Tasman Sea, to the white sand beaches of the Pacific Ocean in the east. North Harbour Stadium, Auckland North Harbour Stadium,

Team 2011 Reference Card Team 2011 Reference Card Georgia v Romania Wednesday Sept 28, 19.30 Proudly Supporting the Volunteer Programme

Argentina v Georgia Sunday Oct 2, 13.00 Arena Manawatu NORTH Pascal Street,

Capacity: 15,000 Accessible Seating Bar Cash Out First Aid Food & Beverage Merchandise Ticket Office Toilets Stadium here are You Legend

Where possible Team 2011 will be provided with options for free Wa e ld g r a v e

S t r e e public transport to and from their home to their place of work. t Where free public transport is not available, there may be options for free car parking in close proximity to the Workforce Centre, 1 stadium or place of work. Gate

Team 2011 will need to be wearing their workforce uniform and

accreditation pass to access free public transport. t

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Car S

E1

uba

There will be some free car parking at Marist club rooms and free C on-street parking. E2 E3 2 Gate

Walking EE E4 CCC

Arena Manawatu is located right in the heart of Palmerston North Rugby Museum and the route will be clearly signposted. F1 C

Late Night Transport FF B With an evening game and Fanzone activities, a large number of GRANDSTAND A the workforce will have shifts that run until late in the evening. LEVEL CORPORATE All Team 2011 are encouraged to: F5 F4 F3 F2 GG

• Travel in pairs or groups AAA G1

• Use free public transport provided H7 H6 • Ensure the health and safety of others G2 H5 H4

(i.e. escort someone to their car) G3 3 H3 G4

• Take responsibility for their own health and safety. Gate H2 G5 H1

G6 t

G7

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Palmerston North is in the Manawatu region which runs from the Ruahine S

a b

and Tararua mountain ranges, through the spectacular Manawatu Gorge. u The New Zealand Rugby Museum which contains New Zealand’s biggest C

and most comprehensive collection of rugby memorabilia and records is also based here. Street Pascal Arena Manawatu, Palmerston North Palmerston Manawatu, Arena

Team 2011 Reference Card Team 2011 Reference Card Proudly Supporting the Volunteer Programme

Wellington Regional Stadium Waterloo Quay,

Capacity: 40,000 Accessible Seating Bar Bus Cash Out First Aid Food & Beverage Information Merchandise Ticket Office Toilets Train Stadium here are You Legend Where possible Team 2011 will be provided with options for free public transport to and from their home to their place of work. Where free public transport is not available, there may be options

for free car parking in close proximity to the Workforce Centre, NORTH

ay

stadium or place of work. y Qu

ea

a Qua CORPORATE LEVEL t ote Ao Team 2011 will need to be wearing their workforce uniform and A accreditation pass to access free public transport. 27 28 29 26 30 25 31 24

23 32

Public Transport y a

33 u

22 Q

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There will be free public transport throughout the Tournament on rl 34

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20 at 35 buses and trains. W 19 36 Entry 1 18 19-36 2 Car 17 3 16 15 Parking will be limited so it is recommended public transport 4 5 14 Entry 13 6 1-18 7 is used. 12 11 8 9 10 To Trains, Trains, To Walking City & Waterfront The stadium is a short walk from Wellington’s central business CORPORATE LEVEL district. The stadium is joined to the elevated 680m-long walkway from the Wellington Railway Station which takes you directly to the stadium entrance.

y Late Night Transport ua With evening games and Fanzone activities, a large number of the n Q ndo South Africa v Wales or France v Tonga workforce will have shifts that run until late in the evening. Th Sunday Sept 11, 20.30 Saturday Oct 1, 18.00 All Team 2011 are encouraged to: • Travel in pairs or groups South Africa v Fiji New Zealand v Canada • Use free public transport provided Saturday Sept 17, 18.00 Sunday Oct 2, 15.30 • Ensure the health and safety of others

(i.e. escort someone to their car) Australia v USA Quarter-finalt 1 Friday Sept 23, 20.30 Saturday Oct 8,ree 18.00 • Take responsibility for their own health and safety. on Quay son St nd b Ho ThorArgentina v Scotland Quarter-final 3

New Zealand’s capital city, Wellington sits on a scenic harbour and is a very Wellington Stadium, Regional Wellington Sunday Sept 25, 20.30 Sunday Oct 9, 18.00 walkable, compact city with wall to wall restaurants, bars and cafes.

Team 2011 Reference Card Team 2011 Reference Card Tonga v Canada Wednesday Sept 14, 17.00 Proudly Supporting the Volunteer Programme

Tonga v Japan Wednesday Sept 21, 19.30 Northland NORTH Events Centre Okara Drive, Whangarei

Capacity: 18,000 Accessible Seating Bar Cash Out First Aid Food & Beverage Merchandise Ticket Office Toilets Stadium General Admission Standing here are You Legend Where possible Team 2011 will be provided with options for free public transport to and from their home to their place of work. Where free public transport is not available, there may be options for free car parking in close proximity to the Workforce Centre, stadium or place of work.

ive

Team 2011 will need to be wearing their workforce uniform and r A Gate

D accreditation pass to access free public transport. a

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a

Walking Ok

The Northland Events Centre is an easy 1.5km walk from the 1

central city and clearly signposted. Gate Corporate 2 Car

As parking will be limited near the stadium the easiest option is to 3 NORTH STAND park in the city centre and walk to the stadium from there. SOUTH STAND

There may be some public parking provision at . 4

Late Night Transport With evening games and Fanzone activities, a large number of B the workforce will have shifts that run until late in the evening. Gate All Team 2011 are encouraged to: • Travel in pairs or groups • Use free public transport provided • Ensure the health and safety of others (i.e. escort someone to their car) • Take responsibility for their own health and safety.

e v i r In Northland, you’re never more than 40kms from the Pacific Ocean and D

a Whangarei is a modern city in the subtropical Northland region, an area of r a fertile farmlands and forest. k O Northland Events Centre, Whangarei Centre, NorthlandEvents

Team 2011 Reference Card Team 2011 Reference Card Proudly Supporting the Volunteer Programme

Otago Stadium Awetea Street, Capacity: 30,000

Where possible Team 2011 will be provided with options for free public transport to and from their home to their place of work. Where free public transport is not available, there may be options for free car parking in close proximity to the Workforce Centre, stadium or place of work.

Team 2011 will need to be wearing their workforce uniform and accreditation pass to access free public transport.

Car Free car parking around the Octagon on match days and it is recommended you walk to the stadium from there.

Walking Otago Stadium is an easy 2km walk from the central city. The route will be clearly signposted.

Late Night Transport With evening games and Fanzone activities, a large number of the workforce will have shifts that run until late in the evening. All Team 2011 are encouraged to: • Travel in pairs or groups • Use free public transport provided • Ensure the health and safety of others (i.e. escort someone to their car) Argentina v England • Take responsibility for their own health and safety Saturday Sept 10, 20.30

England v Georgia Dunedin is nestled in the hills surrounding Otago Harbour and full of historic Sunday Sept 18, 18.00 architecture and the Otago Peninsula hosts the world’s only mainland breeding colony of the northern Royal Albatross and home to the world’s rarest penguin, the Yellow Eyed. England v Romania Saturday Sept 24, 18.00

Ireland v Italy Sunday Oct 2, 20.30

Team 2011 Reference Card Team 2011 Reference Card Fiji v Namibia Saturday Sept 10, 15.30 Proudly Supporting the Volunteer Programme

Samoa v Namibia Wednesday Sept 14, 14.30 International Stadium Ireland v Russia Devon Street West, Rotorua Sunday Sept 25, 18.00 Accessible Seating Bar Cash Out First Aid Food & Beverage Merchandise Ticket Office Toilets Grandstand Terrace/Embankment here are You Capacity: 26,000 Legend

Where possible Team 2011 will be provided with options for free public transport to and from their home to their place of work. 3 Gate

Where free public transport is not available, there may be options NORTH

for free car parking in close proximity to the Workforce Centre, t ee

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stadium or place of work.

n

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e Team 2011 will need to be wearing their workforce uniform and D accreditation pass to access free public transport.

Public Transport 2 Gate Public transport will be the easiest way to get to and from Rotorua International Stadium. There will be shuttle from the city

to venue on match days. A

Car

Some parking is available around the venue but it is C recommended that the Park and Ride service from the city to the

stadium is used. There will be free public parking in town. DB

Walking GRANDSTAND E Rotorua International Stadium is a 3km walk from the central city. CORPORATE LEVEL F The route will be clearly signposted. STANDING ADMISSION GENERAL

Late Night Transport G 1 With evening games and Fanzone activities, a large number of Gate the workforce will have shifts that run until late in the evening. All Team 2011 are encouraged to:

• Travel in pairs or groups et • Use free public transport provided • Ensure the health and safety of others n Stre evo (i.e. escort someone to their car) D • Take responsibility for their own health and safety. Rotorua International Stadium, Rotorua Stadium, International Rotorua Rotorua is an inland lakeside city in the Bay of Plenty renowned for its thermal activity and unique landscape.

Team 2011 Reference Card Team 2011 Reference Card Proudly Supporting the Volunteer Programme

Team Briefing “TEAMtalk” “RWC” Feedback

At the beginning of your shift, there will be an opportunity As leaders we will have opportunities to provide feedback to for you to introduce yourself to your team and have a group the people in our team, our colleagues, or even visitors. discussion to start the shift. Here is a process that makes it easy and effective to give Here is a guide that can help. BOTH positive and constructive feedback to people.

REMEMBER – Don’t let yourself skip to Step 3 too quickly. • THANKS for your time People will often come to the answer themselves if you take T • Introductions around the TEAM the time to discuss the example and impact of it.

1. • A story or EXPERIENCE Real example or story 3. • An EXAMPLE of great work being done Change or continue E

• ACTIONS or changes we need to know • What to be AWARE of today A 2. What was the impact

• MEETING time for debrief, and break times ME M • Where I will be if you need .

Team 2011 Reference Card Team 2011 Reference Card Proudly Supporting the Volunteer Programme

Reacting To A Complaint Team Debrief “THANKS”

Managing complaints can feel difficult, but it comes down For an effective and interactive debrief of the shift with your to our attitude towards the ‘complaints’ themselves. team, keep these things in mind: Rather than taking the complaint personally, if we treat every complaint as an opportunity to improve, we should • Encourage any positive stories to be shared wider than be grateful, right!? just your team – e.g. The Team 2011 Facebook group! • Make sure you tell your supervisor about any incidents, Let’s think of every complaint the same way as when or great work by your team (forms will be available at we’re given any ‘gift’ – “Thank you!” your Workforce Centre).

Here is a process to react to a complaint. Think of • THANK YOU! examples for your own Functional Area. • Thanks for your time and effort today T 1. Thanks (“Thanks for letting me know!”) 2. Why you’re thanking them (“If you hadn’t have told • HIGHLIGHTS from the day me, we might not have known”) • Share a story of great visitor service you heard 3. What you’ll do (“I’m going to...”) H about or noticed by the team 4. Do it (It might relate to both this incident and a process that can made better) • ACTIONS 5. Follow up – where appropriate (“We sorted it out. • Sharing any updates from other Functional Thanks again for telling me”). A Areas during the shift

• NOTIFICATION • Were there any incidents that need escalating? N

• KIT and Administration • Does everyone know their next shift time? K Remember to keep your uniform clean and tidy

• SEE YOU NEXT TIME! • Thanks again for your great work. S

Team 2011 Reference Card Team 2011 Reference Card Proudly Supporting the Volunteer Programme

My Playing Passport! My ‘Game Break-Down’

Fill out this form to show you’ve put in the training to Use this as a guide for thinking about your initial shifts, and perform at your best in Team 2011, and take it to your how to prepare for your next one. Functional Area Supervisor.

Accreditation – details correct Highlight from the shift: What I learnt about my role: Uniform collected

Online Orientation completed

Role specific material / manual received

Pocket Guide – shifts written into calendar

Venue tour, including health and safety briefing Questions I need Preparation I can do answers to: before my next shift: I know where to find further information / support

Other (FA specific)

Name: Functional Area:

Region: Region:

I understand the tasks required of me during my shift, and the terms and conditions of accepting my role within Team 2011.

Signed: Date:

Team 2011 Reference Card Team 2011 Reference Card