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2020 Contract 2020 CONTRACT Communications Workers of America Pacific Bell Telephone Company Nevada Bell Telephone Company AT&T Services, Inc. AT&T Billing Southwest, LLC DIRECTV, LLC Effective April 5, 2020 Expiration Date April 6, 2024 48352 2020 contract Cover.indd 1 8/11/20 8:50 PM TABLE OF CONTENTS TABLE CONTRACT BETWEEN THE COMPANIES AND COMMUNICATIONS WORKERS OF AMERICA TABLE OF CONTENTS PAGE PREAMBLE ........................................................................... 1 ARTICLE 1 - RECOGNITION .................................................. 1 ARTICLE 2 - FORCE ALLOCATION........................................ 3 2.01 Employment Security Commitment....................... 3 2.02 Employee Career Development Programs............... 3 2.03 Training/Retraining Working Committees .............. 4 2.04 The Automated Upgrade and Transfer System......... 5 2.05 Force Balancing................................................ 9 2.06 Force Movement ............................................... 12 2.07 Separation Benefits ........................................... 20 2.08 Relocation Expense ........................................... 25 2.09 Assignment of Headquarters................................ 25 ARTICLE 3 - COMPANY-UNION RELATIONS ......................... 3 1 3.01 General Statement ............................................. 31 3.02 Meetings Between Union and Management Representatives .............................................. 31 3.03 Time Off for Union Activities ............................. 34 3.04 Collective Bargaining Meetings Between Union and Management Representatives .............. 39 3.05 Union Activities on the Companies’ Premises ......... 39 3.06 Bulletin Boards ................................................ 40 3.07 Union Security ................................................. 41 3.08 Payroll Deduction of Union Dues ......................... 42 3.09 Non-Discrimination ........................................... 43 3.10 Federal or State Laws ........................................ 44 ARTICLE 4 - JOB TITLES AND CLASSIFICATIONS................. 4 5 4.01 New Job Titles and Job Classifications .................. 45 4.02 Assigning Titles ............................................... 47 4.03 Part Time, Term, Temporary and Occasional Employees .................................................... 48 i i PAGE PAGE ARTICLE 5 - WORK ADMINISTRATION, COMPENSATION ARTICLE 8 - LAYOFFS .......................................................... 91 AND SPECIAL PAYMENTS ..................................................... 53 ARTICLE 9 - OCCUPATIONAL SAFETY AND HEALTH ........... 95 5.01 Wage Schedules and Payments ............................ 53 5.02 Relief Differentials ........................................... 56 ARTICLE 10 - CONCLUSION .................................................. 97 5.03 Shift Differentials ............................................. 56 5.04 Overtime and Call-Outs...................................... 58 AGREEMENT OF RECOGNITION............................................ 190 5.05 Expense Allowance ........................................... 61 5.06 Standby Pay ..................................................... 63 APPENDIX A WORKING CONDITIONS................................... 99 5.07 Plan for Employees’ Pensions, Disability Benefits and Death Benefits ............................................ 65 Section A1 CALIFORNIA AND NEVADA WORKING CONDITIONS FOR: ............................................. 99 ARTICLE 6 - TIME OFF .......................................................... 67 • ABS Customer Service • Advertising & Publishing 6.01 General Statement ............................................. 67 • AT&T Labs 6.02 Vacation ......................................................... 67 • AT&T Messaging 6.03 Holidays ......................................................... 69 • Consumer Markets 6.04 Personal Days Off ............................................. 71 • Diversified Businesses 6.05 Civic and Personal Obligations ............................ 72 • 6.06 Planned Time Off.............................................. 73 Corporate External Affairs • Finance • ARTICLE 7 - PROBLEM RESOLUTION PROCEDURES ............ 77 Global Network Operations • Global Operations & Process Engineering 7.01 General Statement ............................................. 77 • Local Network Services 7.02 Request for Union Representation ........................ 77 • AT&T Services, Inc. 7.03 Communication and Problem Solving.................... 77 • Human Resources 7.04 Union Presentation ............................................ 78 • Corporate Real Estate 7.05 Grievance Procedure.......................................... 78 • Information Technology 7.06 Sharing Information .......................................... 82 • Network Planning & Engineering 7.07 Company Position ............................................. 83 • Supply Chain & Fleet Operations 7.08 Unresolved Union Presented Grievances ................ 83 7.09 Employee Presentation ....................................... 83 A1.01 Titles and Applications.......................................... 99 7.10 Arbitration Procedures ....................................... 83 A1.02 Hours of Work..................................................... 100 7.11 Arbitrator ........................................................ 85 A1.03 Work Schedules ................................................... 102 7.12 Power of the Arbitrator ...................................... 86 A1.04 Headquarters and Specified Limits........................... 103 7.13 Arbitrator’s Decision ......................................... 86 A1.05 Overtime and Premium Payments ............................ 103 7.14 Effect of Resolution .......................................... 86 A1.06 Seniority ............................................................ 105 7.15 Expedited Arbitration Procedure .......................... 87 7.16 Arbitration Expenses ......................................... 87 7.17 Time Limits ..................................................... 87 7.18 Mediation ........................................................ 87 7.19 Dismissals ....................................................... 89 ii ii iii TABLE OF CONTENTS TABLE PAGE ARTICLE 8 - LAYOFFS .......................................................... 91 ARTICLE 9 - OCCUPATIONAL SAFETY AND HEALTH ........... 95 ARTICLE 10 - CONCLUSION .................................................. 97 AGREEMENT OF RECOGNITION............................................ 190 APPENDIX A WORKING CONDITIONS................................... 99 Section A1 CALIFORNIA AND NEVADA WORKING CONDITIONS FOR: ............................................. 99 • ABS Customer Service • Advertising & Publishing • AT&T Labs • AT&T Messaging • Consumer Markets • Diversified Businesses • Corporate External Affairs • Finance • Global Network Operations • Global Operations & Process Engineering • Local Network Services • AT&T Services, Inc. • Human Resources • Corporate Real Estate • Information Technology • Network Planning & Engineering • Supply Chain & Fleet Operations A1.01 Titles and Applications.......................................... 99 A1.02 Hours of Work..................................................... 100 A1.03 Work Schedules ................................................... 102 A1.04 Headquarters and Specified Limits........................... 103 A1.05 Overtime and Premium Payments ............................ 103 A1.06 Seniority ............................................................ 105 iii iii PAGE PAGE Section A3 WORKING CONDITIONS FOR: ......................... 1 06 C2 Titles, Wage Schedules, Time-In-Title and 120 • Diversified Businesses Pension Bands....................................... A3.01 Titles and Applications .................................... 106 C3 Wage Schedules .................................... 123 A3.02 Hours of Work ............................................... 106 C3.01 Transition to New Wage Schedules From A3.03 Overtime and Sunday Pay Practices .................... 108 Superseded Wage Schedules ...................... 123 A3.04 Seniority ....................................................... 109 A3.05 Differentials .................................................. 110 C4 Classification of Exchanges by Area............... 137 C4.01 Zone E .................................................. 137 Section A4 WORKING CONDITIONS FOR: .......................... 113 C4.02 Zone F .................................................. 138 • ABS Customer Service C4.03 Zone G .................................................. 138 • Global Enterprise Solutions C4.04 Nevada ................................................. 140 • Global Operations & Process Engineering • Human Resources C6 Pension Table Revisions ......................... 140 • Local Network Services (Service Representative Title Only) C7 Evening, Night and Early Morning 141 • Consumer Markets Differentials ............................................... • Small Business Solutions & Alternate Channels C8 Wage Administration Practice........................ 142 • Supply Chain and Fleet Operations (Production C8.01 General ................................................. 142 Representative Title Only) C8.02 Changes of Assignment to a Higher-Rated • Information Technology (Computer Operator, Schedule ............................................... 143 Service Representative and Collection C8.03 Exceptions to the Limitations
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