ITB Berlin, Germany March 4, 2015

Biz as usual with Kuoni New owners can use Asian DMCs eye Kuoni accounts after the big break-up Kuoni brand name By Raini Hamdi we have in the UK, Switzerland By Raini Hamdi a statement saying the UK lead- owner will focus on tour oper- NEW owners of Kuoni’s tour op- and in Asia. For the specialisted CONTRACTING with Kuoni ership team remained in place ating, thus the potential of in- erating businesses can continue brands like Voyage Jules Verne Switzerland, UK, Benelux and “to oversee the process (of the creasing the existing business to operating with the name, which you mentioned, they normally Scandinavia/Finland is continu- sale) and continue the ambitious our Singapore office even if the carries a legacy of more than 100 go with the sale to new owners.” ing as per normal, even as the plans for growth in the UK mar- DMC in the rest of Asia remains years. Voyage Jules Verne is a brand Kuoni Group seeks to sell off ket”. He went on to say Kuoni UK status quo, or the potential of a Kuoni Group’s spokesperson under Kuoni UK, along with these operations and its other would be “working closely with consolidation in ground han- Peter Brun confirmed this when Carrier, Kirker, CV Villas and traditional tour operating busi- our colleagues in Switzerland to dling where the rest of the Tour responding to queries from TTG Journeys of Distinction. Aside nesses in Hong Kong/ make sure we find the East offices will have a chance to Asia-ITB Berlin Daily. from established brands, suitors and India. right buyers”. pitch for the business on a more Said Brun: “The main brand are also buying its 50-year track Kuoni’s contract man- In the meantime, neutral standing.” ‘Kuoni’ remains with the record, a digital pres- agers from these markets Jones said: “It’s very ’s group managing mother company Kuoni ence and 35 Kuoni- are attending all trade- much business as director Hamish Keith shares Group as we continue to branded shops. shows and locking horns usual right now for the sentiment. He said: “We see operate with that name, Asked who the po- with suppliers over rates all our staff and cus- this as a logical continuation of for example, Kuoni Des- tential buyers are at and allotments as usual. tomers. This is the Kuoni selling of its operations in tination Management press time, Brun said: Sellers interviewed also Keith: opportunity busiest time for holi- and (in the past two and of course Kuoni “We don’t speculate said the announcement by the day bookings and right now our to three years) and welcome their Group (itself). But po- about any potential Kuoni Group that it would exit the focus is on continuing to deliver initiative. Any break-up of large tential buyers of the tour Brun: an buyers. But we are tour operating business would not brilliant holidays and service for travel groups creates an oppor- operating businesses can attractive buy convinced that our impact contracting at all. all customers.” tunity for independent DMCs to license the brand Kuoni from outbound tour operating unit “One has to assume that it Like Jones, and DMCs compete for new business, which Kuoni Group and operate with with its valued brands can be (Kuoni UK, Switzerland, etc) interviewed hoped the new own- is of course welcomed from our that name.” further developed by new own- will be sold as a growing con- ers of these businesses would be point-of-view. Brun added: “That’s why these ers.” cern and that the new owners able to take the business forward, “We also see this as a reaction businesses are so attractive be- To some, however, the an- will have a passion and commit- saying by no means was Kuoni’s to the wider trend, where the cause you can continue like be- nouncement was a double-edged ment to move the business even move a reflection that the future market has moved away from fore with your customers in your sword, as it was akin to Kuoni further forward than where it is of tour operating in Europe was well-organised, fixed travel and B2C interaction.” admitting prospects were better today,” said Chris Bailey, senior dim (see page 2). tours, which Kuoni pioneered Kuoni is seeking buyers for B2B and land whole- vice president sales & marketing DMCs are in fact salivating at and became a leader in, and through the course of this year saling, destination management Centara Hotels & Thai- the prospects of new accounts shifted towards more personal- for its traditional outbound tour services and visa facilitation than land. these sell-offs may bring. For ised travel provided by highly- operating businesses in Switzer- tour operating. But Bailey did express the res- example, only Tour East Singa- specialised tour operators. land, the UK, Benelux, Scandina- A source said announcing a ervation that the announcement pore now handles Kuoni as the “Hopefully these Kuoni divi- via/Finland, Hong Kong/China sale of a company without a buy- might impact Kuoni staff, how- account in the rest of the region sions will not be bought by one and India. er was demoralising for the staff, ever upbeat the message from the has gone to Asian Trails since the of the big operators but will have Brun explained: “We already and would discourage existing management might be, and that latter was bought by the Kuoni the opportunity to relaunch have such agreements success- and new clients to book and the competition would “cherry Group a few years ago. themselves as small, more inde- fully in place when we sold devalued the company’s image/ pick (Kuoni staff) and/or com- Said Judy Lum, group vice pendent tour operators which Kuoni Austria years ago. Same share value. mercial arrangements”. president sales & marketing, are able to meet the demands of with Kuoni France and Spain But Brun said: “We are a listed Kuoni UK is at pains to soothe Tour East Singapore: “I see more the changing marketplace.” two years ago. If you go to Paris company and have to follow cer- any jangled nerves, with manag- opportunities than threats with – Future lies in being special- you will find beautiful Kuoni re- tain communication rules.” ing director Derek Jones issuing a neutral ownership: the new ists, see page 2 tail stores with the same logo as Continue on page 2

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ITB Berlin day1 p01-02 newsFINALrhmyxyfinalfeb12(H).indd 1 13/2/15 3:50 pm 4.3.2015 TTG Show Daily ITB Berlin 2 News Tour operating future exists But it’s only for those who can re-strategise, say trade members, as Kuoni makes an exit By Raini Hamdi you, rather than rushing to an “The business in Europe will THERE is still a future for tour OTA with the information so operating in Western Europe but they can undercut. by no means pan out. The opposite is the this belief comes with the caveat “The OTAs here in the UK, that the business must evolve in and maybe elsewhere, are very case. Tour operators are expanding their order to handle the disruption tech-savvy and particularly good programmes and are by far still the most caused by the Internet. at selling distressed stock – at- Kuoni’s decision to exit tour tributes not usually associated important partners for the hotels in the operating is by no means a sign with the more established opera- the business is dead, said in- tors.” main destinations.” dustry players, who are also not Asked about the future of the surprised by the announcement, tour operating business, Hotel- Michael Frese given the several restructures plan CEO Thomas Stirnimann CEO of DER Touristik, which operates DERTOUR, Meier’s Weltreisen Kuoni has been making over the said: “We can only say that it is and ADAC-Reisen years in a bid to survive a chang- working out well for us, but you ing marketplace. needed to adapt a couple of years Said a UK operator on the ago. Today there is no more B2B dent sales & marketing of Cen- their business.” condition of anonymity: “Most or B2C business but only busi- tara Hotels & Resorts Thailand Exo Travel’s group of the established conventional ness with which you serve all and a former tour operator, said managing director tour operators – particularly channels.” there’s “absolutely” a future for Hamish Keith added those that are trade-focused – Hotelplan is a potential buyer, tour operating. that the larger players have seen margins come under with Stirnimann in an interview “The big trends are very who are refocusing the pressure primarily from OTAs, after the announcement made by much with the tour operators business to their core mass mar- Tour East Singapore: “Although bed banks and, in many cases, Kuoni saying “we are looking at or, should I say, with travel com- ket customers and giving them technology has changed the dy- hoteliers becoming more ag- it”, when asked if the company panies of all kinds, as there is no a unique, differentiated product namics of the travel industry, it gressive in trying to obtain direct was keen to buy Kuoni Switzer- doubt that people in Europe are will continue to be around. does not serve everyone’s needs. sales. land (TTG Asia e-Daily, January travelling more and farther than “It’s about delivering qual- Travel and holidays are a non- “(However), there is still a 16, 2015). ever, even if their economies are ity, experience, product knowl- tangible product and are still place for specialist operators, If a deal goes through, Ho- not doing well. edge at a value-for-money (not very much in need of a personal- maybe focusing on a few areas telplan would consolidate its “Our experience working with cheap) pricing,” said Keith. ised customer care element. rather than trying to be world- position in Switzerland, where tour operators shows us that “If they cannot deliver the dif- “A large part of the industry is wide.” it is the second-largest tour op- those dynamic operators who are ference, then there is no place for still customised, specialised and He added: “The challenge is erating company after Kuoni. Its able to react to the changes and them. Some will make it, others differentiated. The day we allow ensuring those clients who have overture was widely greeted as nuances of the more demanding will not.” artificial intelligence to plan our taken your time to obtain infor- “logical” by the trade. and much better informed trav- Added Judy Lum, group vice holiday and standardise it, our mation actually book through Chris Bailey, senior vice presi- eller are able to succeed and grow president sales & marketing, life is over.”

‘Sale annoucement was for the best’ Diethelm goes from static to EDITORIAL • Continued from page 1 dynamic with new initiatives Karen Yue Group Editor “If we had started secret Xinyi Liang-Pholsena Assistant Editor, TTG Asia negotiations with one or more By Raini Hamdi time being well spent as they will tion portfolio and will include Hannah Koh Assistant Editor, TTG Asia Online potential buyers there would be THAILAND’s Diethelm Travel acquire new knowledge about lo- XML links to suppliers, enabling Paige Lee Pei Qi Assistant Editor, Singapore many rumours in the mar- Group is flaunting new dyna- cal people and their way of life, Diethelm to offer dynamic rates. Kathy Neo Copy Editor kets. This would cause a lot of mism as it rejuvenates the brand, culture and traditions, and the Diethelm is working with S Puvaneswary Editor, Malaysia/Brunei uncertainties, especially with introduces new products and flora and fauna of the locality and provider GP Mimi Hudoyo Editor, Indonesia Caroline Boey Senior Correspondent, employees. If we announce, like launches a core reservations sys- its preservation. software.travel on the XML in- China & Special Projects we did, everybody has the same tem to move the business model Diethelm Design, on the other terface integration and imple- Eugene Tang Photographer communication starting point “from static to dynamic”. hand, creates high-end individual mentation to partner systems. Redmond Sia, Goh Meng Yong and we get different interested CEO Maarten itineraries for a journey “For our partners the key to Creative Designers buyers. This can allow us to find Groeneveld, who took of a lifetime. A new a successful and timely API inte- Lina Tan Editorial Assistant Amos Low Editorial Intern best possible new owners for over the 57-year-old department has been gration is in-depth knowledge of these businesses. This can give company last October set up to curate these our XML interface, and GP soft- CONTRIBUTORS employees better assurance and after the abrupt depar- journeys, led by Sam ware.travel has this experience Greg Lowe, Rosa Ocampo, Feizal Samath, perspectives for their develop- ture of Richard Brou- Vincent, who has more and knowledge,” said Groen- Sim Kok Chwee, Li Xu, Oliver Slow, ment,” said Brun. wer, said “the Diethelm than 20 years’ experi- eveld. Murray Bailey, Prudence Lui, Besides the Hotelplan group team is on the right ence in the Asian travel “We are inviting our part- Rohit Kaul looking into buying Kuoni Swit- track not only for 2016, industry. ners to use this to their benefit, Groeneveld: SALES & MARKETING zerland, the industry speculates but for today”, when “As the travel indus- as Travel Studio offers API in- right track Michael Chow Group Publisher that potential buyers are likely asked if the slew of try moves increasingly tegration for hotels and ground Karen Cheung Senior Business Manager those from the Middle East and initiatives was expected to turn online, there is still the individual services, giving direct access to Shirley Tan Senior Business Manager North/North-east Asia with deep around the company next year, if client who values personal atten- static and dynamic hotel rates Jonathan Yap Senior Business Manager pockets. Asian DMCs and hotels not this year. tion, specialised product knowl- and Diethelm’s extensive port- Cheryl Lim Advertisement Administration Manager that contract Kuoni hope for a Central to the gameplan is the edge and a team who can create folio of transfers, and Cheryl Tan Corporate Marketing Manager new owner with a strategy to ex- introduction of Diethelm Dis- the journey of a lifetime for both overnight tours.” Stephanie Toh Marketing Executive pand tour operating in the UK/ tinctive and Diethelm Design, individuals and groups alike,” He added: “We’re moving Europe and bring that to the next new product lines that rely on said Groeneveld. Diethelm’s business model from PUBLISHING SERVICES level by leveraging technology. specialised expertise in order to Meanwhile, Diethelm will roll static to dynamic and this echoes Tony Yeo Division Manager “Anybody that would con- add value for clients. out its core reservations system, through in all we do: our pro- Haze Loh Senior Creative Designer Lynn Lim Web Executive tinue to enthusiastically drive the Asked about the difference be- Travel Studio, across all its 12 curement, the new core reserva- Carol Wong Senior Circulation Executive business, the brand and its man- tween the two, Groeneveld said operations from April, with a tions system, accounting and hu- agement team forward deserves a every Diethelm Distinctive jour- targeted completion by Decem- man resources. TTG ASIA MEDIA shot in the arm!” said Chris Bai- ney will be “a hands-on experi- ber. “Dynamic buying and selling Darren Ng Managing Director ley, SVP sales & marketing, Cen- ence” for guests. The system will broaden the gives Diethelm the competitive Raini Hamdi Senior Editor tara Hotels & Resorts Thailand. Clients will have a sense of company’s hotel and destina- edge.”

ITB Berlin day1 p01-02 newsFINALrhmyxyfinalfeb12(H).indd 2 13/2/15 12:06 pm

Intelligence

Growth in visitor arrivals to Germany Germany-APAC air traffic continues to tumble

In 2012, as we had forecast, Germany would have produced an all-year total of After reaching a peak in 2011, air passen- the pattern was the same in 2013 and the overtook the UK in terms of visitor arrival 33.1 million. ger traffic on routes between Germany figures do not match – Thailand fell faster, totals. Then in 2013, it looked likely to slip Unlike in 2013, one encouraging sign and the main Asia-Pacific destinations has but Malaysia grew slower. back again but managed to hold on to its in 2014 was that Germany was growing fallen over the past three years. The fall Another surprise is Singapore’s con- fifth spot in Europe after France, , faster than two of its main competitors – was 1% both in 2014 and 2013. tinuing fall. This is considered a two-di- Spain and respectively. arrivals in France and Italy were both run- But worse, in 2013 Asia-Pacific routes rectional route with a good business share. In 2014, the scenario was similar. With ning at 1% growth, although Spain was performed similar to the total air passen- The reason may be statistical; Singapore is Germany’s visitor growth earlier in the 7% and Turkey 8%. gers to-and-from Germany. In 2014, the losing more traffic to the Gulf trio of Emir- year running slower than the UK’s, it In terms of visitor spending, Germany total grew a strong 6% compared with ates, Etihad Airways and Qatar Airways, seemed likely that the UK would overtake was doing slightly better – growth was -1% for Asia-Pacific. both for Singapore itself and for onward Germany and regain its fifth place. 6.2% in 2012, 4.5% in 2013 and 4.1% in There are some surprises. Malaysia transit to Australia – which stopped as a In 2012, visitor growth in 2014. is perhaps the biggest, showing strong direct Germany-Australia route in 2012. Germany was a strong 7.3%, Germany does even bet- growth in most months of the year. Most With two of the top three routes falling taking total visitors to 30 ter in terms of spend per other destinations fell following the trag- – India and Japan – the biggest, China, has million, just above the UK’s visitor, and may have edies at Malaysia Airlines – one aircraft pulled further ahead. With 9% growth, Chi- 29 million. In 2013, Ger- overtaken the UK to be- lost, a second shot down over Ukraine – in na now represents 26% of the region’s total. many’s growth rate slipped come Europe’s biggest in 2014. This could indicate a diversion from *Totals in the tables show all-2014 totals based to 3.7% while the UK 2014. This is despite the other markets, such as Thailand, although on actual growth rates over January-October. grew 6.4%. In 2014, fact that some costs in Air passengers on routes between Germany and Asia-Pacific, x1,000 Germany’s 4.6% part- Germany are lower than year growth would those in its main com- To/from 2014 Growth,% AAGR,% 2013 Growth,% 2010 2000 have produced a petitors – one example is Australia NA NA 0.7 28 -69.8 102 84 33 million total, ’s achieved hotel while the UK’s rates, almost 60% higher China 2,063 8.9 9.7 1,894 3.2 1,635 564 part-year 6.3% than Berlin’s. Hong Kong 590 -5.9 0.9 627 1.4 621 517 India 1,256 -4.5 5.7 1,315 5.4 1,433 581 German arrivals rise in most APAC destinations Indonesia 4.0 NA NA NA NA 33 129 Japan 1,265 -5.2 1.4 1,334 -1.6 1,140 1,038 Arrivals* in Asia-Pacific from Germany continuation of traveller sentiment in 697 6.8 5.3 653 -0.3 584 338 may not have been far off the average Germany. growth in Asia-Pacific destinations in Since its return to China’s control in Malaysia 177 20.5 1.0 147 8.9 141 153 2014. We estimate 2.1% growth in arrivals 1997, Hong Kong has been regarded by Singapore 741 -5.6 1.2 785 -13.9 802 628 from Germany, against an average growth travellers as a city in China. Hong Kong of around 2.2% for all arrivals. might have been considered a single tour- Taiwan 152 1.6 9.7 150 24.2 110 41 But there were sizeable differences in ist destination previously, or a multiple Thailand 755 -8.0 -1.0 821 -11.0 1,136 866 several Asia-Pacific destinations. Japan’s with, say, Bangkok and Singapore, but 15% from Germany looks good, but less now it competes in Germany with other Vietnam 212 -1.7 3.2 216 -2.5 187 187 so when compared with the country’s to- cities in China. Total 163,847 5.6 15.1 155,215 0.1 141,914 93,278 tal arrivals growth of 28%. Singapore saw Australia’s growth is a surprise. In 2013 4% in arrivals from Germany, compared it almost matched the overall total, de- Asia-Pacific† 7,912 -0.7 12.6 7,968 -0.7 7,789 4,914 with -3% for all arrivals. spite the axing of flights between Australia Notes: January-December for all years; 2014 is TBA estimate based on growth over Jan- Other major destinations were not so and Germany since May 2013. In 2014, uary-October. AAGR = annual average growth rate, 2000-14, except Australia 2000-12, far apart: Australia (11% vs 9%), Hong the 11% growth rate from Germany was Vietnam 2010-14. †Total of markets shown here. Sources: Statistisches Bundesamt, TBA. Kong (-1% vs 1%), India (7% vs 8%) and above the 9% total, and three times faster Thailand (-4% vs -7%). than the annual average growth rate. Mixed results for travel stocks* For the selected destinations, average Fastest growth in 2014 was for Japan, annual growth has been positive. The taking it finally above the pre-tsunami fig- Prices of two of the three main travel Thomas Cook. But after roller-coaster biggest loser appears to be Hong Kong, ure of 124,000 visitors in 2010. stocks quoted in Germany – Fraport and results – 100% fall in 2011, then 250% where visitors from Germany have fallen *Estimates by TBA based on latest avail- Lufthansa – both fell heavily by over 10% growth in 2013 – there was a 24% fall in over the past four years. This is partly a able data in 2014. This pulled down their average 2014. The company’s price is still below annual growth rates – flat for Fraport and what it was in 2010. a worrying -4% for the market’s well-re- But according to the TBA Travel Stock spected main airline, Lufthansa. Index, all three companies are below the Worse, these results underperformed 2006 index base – Fraport 89, Lufthansa Germany’s main stock market index, 66 and TUI 91. The overall index for travel which grew 3%. stock prices in Germany is 82. This is well Results for the third company, TUI, below the 113 figure for all travel stock are currently in a state of flux. Prices lan- prices in Europe in 2014. guished for most of the year, and then *Fraport operates Frankfurt airport and picked up in the last two months of the others in Germany and outside. Lufthansa 5% 2% US$1,298 year – as its UK-quoted company, TUI is the airline group including Austrian, Luf- Arrivals growth to Arrivals in Asia-Pacific Spend per visitor in Travel, was merged into the main Germa- thansa and Swiss. TUI is a tour operator, Germany may not be from Germany Germany, highest in ny-based TUI in December. with interests in air, hotels and travel agen- enough to beat the UK Europe Growth in prices for TUI increased 1% cies. TUI Travel is a division of TUI, quoted in December over the previous month, on the London stock market until Decem- which could indicate there will not be ber 2014 when it was merged into the main Visitor arrivals from Germany in selected destinations in Asia-Pacific much more growth in prices, even after TUI group. Thomas Cook, although princi- the merger has been consolidated. pally owned in Germany, is quoted on the Destination 2014‡ 2013 2010 That leaves only one Germany-based London stock market. It has interests in air, No, Growth, AAGR, Growth†, No, Growth, Growth†, No, travel operation quoted in London, tour operating and travel agencies. x1,000 % % % x1,000 % % x1,000 Australia 181 11.4 3.1 8.6 163 5.0 5.5 160 Hong Kong 219 -0.7 -1.3 0.9 221 -1.0 11.7 230 India 270 7.2 4.4 7.9 252 -1.1 5.9 228 10% £128 Fall in Lufthansa’s Thomas Cook’s stock Japan* 140 15.2 3.1 28.2 122 11.8 24.0 124 stock price falls 24% Singapore 262 4.3 5.9 -3.4 252 -0.3 7.6 209 Thailand* 709 -3.8 4.0 -6.7 738 8.1 18.8 607 +/-3% Notes: Some calculations may not match current reports by relative DMOs. AAGR = an- Frankfurt’s index nual average growth rate, 2010-14. *By . †Total for destination. ‡Estimates by grows, London’s falls TBA based on latest available data. Sources: relevant DMOs, TBA.

ITB Berlin day1 p04-05 Intel-myxymy-1hhfinalfeb12(H).indd 4 13/2/15 12:24 pm 4.3.2015 TTG Show Daily ITB Berlin 5 Travel Business Analyst (TBA) takes a look at the health of Germany’s inbound and outbound travel markets in 2014, as well as air traffic performance to Asia-Pacific

Germany-APAC air traffic continues to tumble Weak year in 2014 for Air Berlin and Lufthansa

Results for 2014 of Germany’s two main than Europe’s biggest – Ryanair. LH sold airline groups, Air Berlin and Lufthansa, 78 million seats in 2014, against Ryan’s 86 show another weak year, but results are million. still no easier to interpret. Results at LH in 2014 were weak – 2% growth, well below the 7% average annual Air Berlin this decade. Worse, the airline’s traffic on For the past three years, Air Berlin (AB) Asia-Pacific routes show a fractional fall in has been part of the oneworld alliance, 2014 and only an average annual of +1% and become partly owned by Abu Dhabi’s this decade. Etihad Airways. Judging by seat sales, nei- Overall, LHG sold 106 million seats ther appears to have boosted results. Aver- (1%) in 2014, comprising Austrian’s 11 age annual growth since 2010 has actually million (-1%), Lufthansa’s 78 million been a fractional fall of -0.05%. (2%) and Swiss’ 17 million (1%). AB also has a no-frills airline, Austria- Business in Europe has not been LH and GW operating figures, and does slow performance for both groups, there based Niki. Its results are no longer sepa- much better – even though LHG has re- not publish any for EW, it will not be easy must be a possibility of further strategic rated and thus not possible to analyse. worked its Germanwings (GW) subsidi- to judge how LHG’s strategy change is changes (in 2014).” This happened in the The last we have indicated that Niki was ary. Launched as a no-frills airline, GW working. Traffic growth is weak, however, case of LHG, but AB’s closer alignment growing and AB falling. Niki’s operation is under-performed before being reformed and the new strategy certainly added to with Etihad has not yet clarified what will now so closely linked with AB’s that it can two years ago. It is now a hybrid, flying GW and EW costs, but is probably reduc- happen to its other unrelated routes in Eu- be considered one airline – with a base in some no-frills operations and European ing LH’s. rope. Again, this strategy should become Germany and in Austria. routes/services for Lufthansa as a quasi- Last year we commented: “Given this clearer through 2015. However, AB is a hybrid airline, with full-service airline. regular scheduled flights, charters, some Further reform announced in Decem- no-frills flights as well as Niki, plus a di- ber 2014 will strengthen the link between Flat growth (-0.4%) on Lufthansa’s verse network – not quite a fully commit- GW and Eurowings (EW), another LHG Asia-Pacific routes ted Europe network and not quite mid-/ subsidiary. Some GW and EW aircraft 0% long-range. will take over some LH flights in Europe. As a result, data showing some positive Initially, it will not be easy to know which progress may be ‘hidden’ in overall figures. GW flight is no-frills, charter or LH ser- vice; likewise for EW. 32 million Seat sales on Air Berlin Lufthansa Observers believe there will be a review, The Lufthansa Group (LHG) is also com- probably before end-2015, to make these plex. By some measures it is Europe’s larg- uncertainties clearer for the travelling est group (ahead of Air France-KLM), public. 78 million although Lufthansa alone (LH) is smaller Because LHG has stopped separating Seat sales on Lufthansa

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ITB Berlin day1 p04-05 Intel-myxymy-1hhfinalfeb12(H).indd 5 13/2/15 12:24 pm 4.3.2015 TTG Show Daily ITB Berlin 6 News Analysis

2015 TRAVEL FORECAST How will the market hold up in the year ahead? Travel business leaders in Asia gaze into their crystal balls and tell TTG Asia-ITB Berlin Daily where they predict the sunny, cloudy and stormy spots will be in 2015

and Japan. South Korea was Indonesians’ well as we have a strong regional manager KL Tan SINGAPORE By Paige Lee Pei Qi most popular destination last year. This based in Sydney covering both countries. , Borneo Trails Tours & Travel year, I predict they will head to Japan be- South Africa, because there is no Japan, as this is our traditional Judy Lum cause of the visa waiver. Singapore will be direct flight to Malaysia since market and we have a dedicated Group vice president of sales and marketing, more like a weekend getaway. Malaysia Airlines discontinued department for this market in- Tour East China did not perform too well services to Cape Town and Johannesburg cluding Japanese-speaking staff. We ex- UK tour operators have reported for Singapore in 2014 during in January 2012. Travellers from South pect our marketing efforts to Japan in double-digit growth in forward their summer peak (July/August) Africa now come via Bangkok or Singa- 2013 and 2014 to yield good results in bookings compared with last and National Day (October). We believe pore. South Africa has potential to grow 2015. We predict China will also be a good year, and we are also seeing improvement the numbers have been diverted to Phuket further for both leisure and incentive market provided the Malaysian govern- in some parts of Europe. As our core mar- and Bali, which are more cost effective. travel as Malaysia is seen as an affordable ment introduces a visa fee waiver to Chi- kets are primarily longhaul, this is good destination; what we need are direct nese groups, which the Malaysian minis- news for Tour East. Edmund Chua flights. ter of tourism and culture Nazri Abdul The Chinese market has not fully General manager, Lex Travel The non-English speaking Euro- Aziz has proposed to raise to the prime recovered from the adverse ef- China’s outbound market con- pean and Latin American mar- minister. fects of regulatory measures im- tinues to grow strongly and the kets, as Malaysia lacks guides The UK, France and Germany, as posed by the Chinese government on Chinese renminbi has appreci- who can speak Spanish and other Euro- these markets have not lifted shopping tours and austerity measures on ated against the Singapore dollar. Plus, pean languages. As a result, our sales peo- their travel advisories to the state officials, which have led to fewer re- Singapore enjoys a strong affinity with ple are unable to capture big business coastal regions of eastern Sabah. quests for luxury products and services, the Chinese market for its good brand from these markets, which prefer to visit This is hard to predict. plus the cessation of Singapore-Malaysia- positioning capitalising on its strengths our neighbouring destinations, especially Thailand itineraries due to MH370’s dis- (safety, comfort, convenience and exoti- Thailand and Bali. appearance, as mono-destination holiday cism). packages have limited appeal. Indonesia, with a new president Mona Abdul Manap The Russian rouble has devalued who is pro-business and China- Sales & marketing manager, Planet Borneo INDONESIA By Mimi Hudoyo to an all-time low since 1998 and friendly, raises hopes for rapid Tours & Travel Services this will affect the economic growth in the foreseeable fu- Arrivals from Singapore and Eu- Nicole Zerbola growth forecast for this ture. Singapore is poised to take full ad- rope are expected to increase in Sales manager, Happy Trails Indonesia market. Sanctions from vantage of Indonesia’s growth, but the 2015 due to our targeted market- I expect the German market to Europe and the US are outlook is cloudy if we allow traffic to by- ing efforts towards these markets in 2014. do the best in 2015; we have been affecting the Russian pass us due to increasing direct air con- In Europe, we expect an increase from having steady growth from them economy and al- nectivity between cities and our failure to France, Poland and the UK; we noticed an the last couple of years and we predict this though the govern- refresh and sustain our appeal. increase in interest for Borneo among will continue. I feel that the Germans are ment is looking to Markets with depreciated cur- smaller tour operators from these coun- slowly discovering Indonesia as a great Asia, the adverse rencies against the Singapore tries at trade fairs. holiday destination. Somehow the image economic im- dollar (Japan, Thailand, Aus- Apart from Singapore, the of (Indonesia) has improved, which, for pact will re- tralia, India, etc) will be stormy grounds. ASEAN market is likely to be so- us, shows in the booking numbers. main for a Higher-value propositions based on qual- so, due to our focus on adventure The Dutch market has been fairly long while. itative unique experience will be critical tours, which are not of steady for us over the years. The in sustaining Singapore’s competitive- particular interest to ‘colonial connection’ the Dutch Dominic Ong ness. ASEAN travellers. has with Indonesia still plays a big part in Managing director, Star Holiday Mart The China market people wanting to visit the country at least The India market has rebounded is expected to con- once in their life. Indonesia is and will re- from its currency crisis since Au- MALAYSIA By S Puvaneswary tinue to fare badly main one of the more popular faraway gust 2013. With the new prime in 2015. This market has de- destinations for the Dutch. Also, the econ- minister elected, corporates also have Andrea Lee clined drastically in omy is slowly doing better again so people more confidence in stable politics and in- Area director – Kuala Lumpur, Destination Asia 2014, after the dis- will keep travelling. centive groups are starting to hold activi- Malaysia appearance of The UK market never seems to ties in Singapore in the hundreds recently. I foresee the US and the UK to be MH370 and really take off for us. It feels that Indonesia will maintain its top on the upward trend, as their lo- we expect a Indonesia is not a top-of-mind position for Singapore but there cal economies have improved. slow recov- destination (anymore) for many Britons. is competition from South Korea Australia and New Zealand will also do ery. The British do not really have a connec-

ITB Berlin day1 p06-10 Travel forecastxymy2-finalfeb12.indd 6 13/2/15 1:37 pm

4.3.2015 TTG Show Daily ITB Berlin 8 News Analysis

tion with Indonesia and so it becomes one which has slowed down dramatically since of the many holiday destination choices in early-2014 with only one or two bookings South-east Asia. At the same time, Indo- per quarter. nesia has become quite expensive com- China, as Chinese outbound pared with Thailand and Vietnam. travellers are moving to other countries like South Korea and Umberto Cadamuro India, in addition to the political fallout COO, inbound, Pacto between (China and Vietnam). The main- India and the US are going to land Chinese are very patriotic, so no shine as they did in 2014, given countermeasures can be done unless po- their rebounding economies. In- litical ties improve. However, we are still donesia might not be the cheapest but it is maintaining contact with Chinese cus- definitely the best value-for-money desti- tomers and keeping our fingers crossed nation in the region, and these guys know that ties will improve soon. how to travel in style! After a strong performance in Alexander Leven 2014, a quickly weakening euro Product manager, HG Travel against the US dollar might push I expect secondary Western mar- Europeans towards Thailand – which, un- kets like Italy, Spain and Eastern like us, uses local currency for quotations Europe to grow in double digits. – plus the rupiah is weakening against the In Asia, personally I expect the Indian US dollar as well. Does this sound like (a market to outperform the others in terms have a stronger presence across Australia Myanmar, as an emerging mar- reason to) waive the visa on arrival for the of growing tourist numbers. New infra- for 2015. I am intrigued by how India ket, does not really fall into this Europeans? structure, improved access and better might do this year, but expect any signifi- category at the moment. I do not foresee any (rainy sea- flight connections combined with in- cant growth to come in 2016. son) in 2015. I would just keep an creasing demand and the high potential to The German market remains eye on how low the Aussie dollar serve all demand should naturally lead to strong, but we have not seen THAILAND By Greg Lowe will go against the US dollar – 0.80 might healthy growth across the markets. huge growth over the last few spell trouble! For major Western markets there years. Economic uncertainty there is play- Willem Niemeijer will be a steady growth – I expect ing a part, but more can be done to attract CEO, Khiri Group Adjie Wahjono (source) countries like France, this market segment. While German- The US and Latin America – Director of operations, Aneka Kartika Tours Germany and Australia to hold their speaking guides are available in Myan- these markets are up and com- Our Asian market is expected to numbers. It’s also hard to predict how the mar, we need to do more to recruit and ing. No news in the US media is do well. In last few tradeshows I Chinese market will develop, in case the train guides who are responsible about good news for Thailand. When Thailand have picked up good leads from Paracel Islands conflict flares up again, the our style of sustainable, experience-rich is politically quiet, its tourism surges. Indochina countries besides established market will cease to exist. Regional travel travel. The outlook is fair for shorthaul markets like Singapore, Malaysia, Thai- from countries like South Korea, Malaysia While we are not foreseeing Asian city hubs such as Singa- land and the Philippines. More access and Singapore will increase at a normal issues with our current source pore, Hong Kong and Shanghai, provided by LCCs and the recent Garuda rate. Numbers from the Mid- markets, breaking into new (but) Myanmar is a rising competitor to Indonesia and Myanmar Airways Interna- dle East seem very promis- markets such as China, Brazil and Thailand in these markets. For diversity, tional collaboration may boost traffic ing but the region’s insta- Thailand are challenging from a language value and quality of experiences on multi- from Myanmar to Jakarta. Economic bility is always good for perspective. More work needs to be done ple fronts, Thailand is still growth in those countries is also good. surprises. here and we expect significant progress in hard to beat. Our European markets will im- All markets 2016. Storms are ex- prove fairly, especially from Ger- should pected from Rus- many, France and Benelux. I be- perform Marek Lenarcik sia as a source lieve they have reached their lowest point healthily. Only force General manager, Thahara market. The new year will last year although 2015 will not be a full majeure events can Asian travellers and Western ex- likely see Russia’s economic upswing year. We also expect a so-so situ- lead to bad perfor- pats from around South-east woes worsen. This is bad ation from our Scandinavian and UK mance. Asia will be one of the fastest news for the short term, but markets after two low seasons in 2013 growing markets for Myanmar. Visitor should be a stimulus for many and 2014. Nevertheless, I am confident Anton Jurgens numbers from the US will grow rapidly in operators to aim at quality and they will continue improving in 2015. General manager, Exo Travel Vietnam the coming years as well, due to an in- a more diverse source market I do not see The English-speaking market – creased awareness of Myanmar. Luxury strategy. any possible the UK, Australia, New Zealand clients from Latin America will increase storm in 2015. and North America – in general too, although numbers will remain com- Hans van den Born is seeing year-on-year sustained growth. paratively low. Managing director, Diethelm Travel Thailand Investment in this segment has paid off Tourist numbers from developed The Scandinavian market is and we expect this to continue this year. Western countries will grow, but where we expect continued On the conservative side we expect to see not as quickly as it has in the past. strong performance. We even 10 per cent growth in the UK market; this Myanmar is no longer as fresh a destina- have repeat (Scandinavian) customers has come from a close collaboration with tion as it was two years ago and, given the who want to stay in the same each our partners and building market share current prices, it is not the best value for year, and if possible, the same room. together. We have invested in a team based money in the region. Russia is still there for us as our in the UK who facilitate and meet regu- The prices of services will stabi- clients are at the wealthy end of larly with our clients. lise in some cases and I do not the spectrum and tend to be less France has been one of our expect big drops just yet. How- reliant on the rouble and exposed to the VIETNAM By Xinyi Liang-Pholsena strongest markets for many years. ever, tourists from developed countries current problems in their economy. That We expect it to remain strong but with lower income (Eastern Europe, for said, they will be affected to some extent. Tan Robert as a mature market and with increased example) will still find it heavy on the wal- As with 2014, it will be the Mid- Business development director, Lac Hong competition, we do not expect strong let to visit Myanmar, likewise for tourists dle East, not so much Dubai and Voyages growth in 2015. from developing countries. the Gulf states but countries like South-east Asia and India, as air- We do not believe any market Lebanon and Syria. We have a number of lines are adding more flights will underperform. Aung Naing clients in those markets, but given the cur- from these areas. With LCCs and Managing director, EPG Travel Company rent instability there and the likelihood of full-service carriers starting routes to Vi- Traditionally, the strongest coun- these problems continuing for some time, etnam – eg. Royal Brunei Airlines has re- tries for Myanmar’s travel busi- those markets will remain weak. sumed services to Ho Chi Minh City MYANMAR By Oliver Slow ness are central and northern (HCMC) in November 2014, AirAsia is Europe, the US and the UK. All these flying direct from Johor Bahru to HCMC, Lee Sheridan countries remain very strong both for HONG KONG By Prudence Lui and Singapore Airlines has started a third General manager, Peak group tourists and FITs. flight from Singapore to HCMC since De- The UK and Australian markets Due to their ongoing economic Paul Leung cember 18 – ASEAN will do well, barring are showing strong growth. The issues, potential clients from Managing director, Holiday World Tours any economical, natural or political crisis. growing reputation of Myanmar countries like Spain and Italy are India tends to be resilient and re- Europe, due to its unstable eco- and the strengthening British economy still ‘licking their wounds’ so to speak, and cover speedily whenever prob- nomic situation. Our strongest are definitely helping. We also restruc- we do not expect much business from this lems arise and its high volume of market in Europe was Spain, tured our business development team and area in the near future. traffic flow is also a plus. If the escalating

ITB Berlin day1 p06-10 Travel forecastxymy2-finalfeb12.indd 8 13/2/15 1:38 pm Advertorial

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Buzzing with glamorousMacau new hotels, thrilling entertainment - What and shopping and dining a delights, Thrill ! Hang out is reinventing itself as a multifaceted destination with all-round appeal. 2015 will see with shrek and the the arrival of some of the world’s most prestigious hotels and attractions. Dreamworks Gang! 2015 looks set to be another exciting year for Macau with a strong The Hollywood-inspired next-generation destination resort Studio line-up of activities and openings of new hotels and attractions. City will open in mid-2015, promising visitors movie-star treatment at its glamorous hotels and all shopping, dining and entertainment More hotels venues. will be home to a new Macau icon and Asia’s There are now more choices than ever. Government figures highest ferris wheel – Golden Eye – as well as DC Comics’ Batman Dark indicated a supply of 28,892 rooms with an average occupancy rate Flight, the world’s first Batman film franchise ride. Its shopping mall of 86% in 2014. 46 projects are on the drawing board, which will The Boulevard is designed like a movie-studio. supply an estimated 25,600 rooms. Soon to be completed include Also set to open in 2015 are Galaxy Entertainment Groups’ two Harbourview Hotel (444 rooms), Crowne Plaza Macau (208 rooms), major projects – Phase II of its flagship integrated resort The Ritz-Carlton (251 rooms), JW Marriott (1,015 rooms), Broadway and its new entertainment district called The Broadway. Opening soon: studio City The Galaxy Macau Hotel (320 rooms), St Regis Hotel (400 rooms), Legend Palace All these new attractions will complement “The Historic Centre Hotel (229 rooms), Hollywood Roosevelt Macau (373 rooms), of Macau”, a UNESCO World Heritage Site and evergreen visitors’ Studio City (1,600 rooms), and (3,000 rooms). favourite. Walking tours from the Macau Govenrment Tourist Office lead visitors to lesser-known quarters to discover Macau’s rich East- Major upcoming events Leisure and entertainment meets-West history, nature, arts and culture. • Macau Arts Festival May-June 2015 Macau’s determined diversification plan has paid off. Its success in Popular entertainment in Macau now include Vegas-style live • Macau Lotus Flower Festival June 2015 developing sub-sectors such as business events, family entertainment, performances, sports, concerts, exhibitions and the DreamWorks • Dragon Boat Festival June 2015 shopping and culture and heritage means that everyone from Experience at Sands Central. vacationing families to the participants now have plenty • Macau International Fireworks Display Contest of excellent-value options. Business meetings September 5-October 1, 2015 Macau’s world-class MICE facilities and venues are now capable • Macau International Music Festival October-November 2015 of accommodating even very large groups. The Cotai Arena at The • Macau Food Festival November 2015 Venetian Macao successfully hosted the 8,700-delegate Tupperware • Macau Grand Prix November 19-22, 2015 convention in 2014. Galaxy Macau’s 2015 expansion will boost its own capacity to 3,000 for meetings, incentives and banquets. Better access Access is now easier than ever, via land, sea and air. Macau International Airport is connected to 35 destinations in Mainland China, Taiwan, Malaysia, Thailand, the Philippines, Singapore, South Korea and Vietnam. Passenger numbers rose 11 per cent year-on-year in 2014. Visitors also have the option of flying into Hong Kong, which has Macau — compact connections to the world’s major cities, then hop right on to a ferry and accessible at the airport’s Sky Pier and be in Macau in an hour. There are also frequent ferry services from Hong Kong, such as Macau Government Tourist Head Office the high-speed TurboJet service which operates 24-hours a day. Alameda Dr. Carlos d’Assumpcao, nºs 335-341, Edificio “Hot Line”, 12º andar, Macau Macau itself is very compact – nowhere is more than half an Tel: +853 2831 5566 Hotline: +853 2833 3000 senado square, part of “The Historic Center of Macau”, a UNEsCO hour away! Sightseeing spots abound and travel is a breeze. E-mail: [email protected] world Heritage site. Citizens from 75 countries now enjoy visa-free travel to Macau. www.macautourism.gov.mo

TTGITBDaily-MGTOF.indd 2 2/13/15 7:13:19 PM 4.3.2015 TTG Show Daily ITB Berlin 10 News Analysis

hotel rates slow down, that may help. custom clearance time. forts by the Philippine NTO. ed to do well in the region. I reckon Taiwan will fare so-so as India, as awareness (of Macau) Thailand is slowly becoming one Japan, Australia, Russia, Canada Hong Kong has been a hot desti- has been established in the coun- potential markets in Asia. Malay- and Germany, which were among nation for the Taiwanese for try thanks to proactive promo- sia and Singapore are steady. the top 10 markets in 2014, are years. Their free-and-easy travel patterns tion and marketing efforts by the Macau Asian markets are repeat visitors. not expected to be as strong. prevail with increasing flight connections Government Tourism Office in recent Russia, due to its current political The Philippines, Vietnam, New between the two territories. Moreover, air- years. The city’s diverse tourism offerings and economic issues. China still Zealand and South Korea – the lines also roll out many hotel-airfare pack- suit Indians’ sightseeing (preferences). has a travel advisory against the last two markets were doing well ages to lure this segment. Russia will be stormy due to the Philippines but we don’t handle the China two years ago. Thailand still suffers from an un- sharp depreciation of the rouble. market. stable political situation. The Business started to drop in Octo- martial law situation there ber 2014. We have only secured one to two Relly Magundayao INDIA By Rohit Kaul dampens Thais’ desire to travel overseas small groups for January 2015 when it is General manager, Wow Philippines Travel so volume remains small. MICE traffic supposed to be a travelling period for Rus- Agency Neelu Singh like incentives, which we’re targeting, is sians to escape the cold weather. The Middle East, including Saudi COO, Ezeego1.com badly affected. Arabia and the UAE. Volumes are The UK is expected be a key Andy Wu increasing and more carriers fly source market. Improving eco- Michael Wu Managing director, Gray Line Tours of Macau to the Philippines. Taiwan and Thailand nomic conditions, a better job Managing director, Gray Line Tours South Korea will continue to rise are also producing numbers. market and higher disposable incomes are China, thanks to the strong this year as Macau is a popular Europe, due to high airfares the key factors towards healthy foreign same-day FIT traffic from destination for Koreans. The sta- and a lack of direct flights. tourist arrivals growth from the UK. Guangdong province. However, ble Korean won will help to push more There are no other direct flights The government’s promotion the Individual Visit Scheme covers only 49 traffic. to Europe except Philippine Airlines’ thrust on pilgrimages and reli- cities in China so growth for overnight ar- Malaysia is a big market and has Manila-London services launched in gious tourism through the devel- rivals will slow to about five, six per cent been a stable source for years, so late-2013. opment of Buddhist heritage circuits is this year. we don’t expect any dramatic India and Jordan, due to difficul- likely to attract tourists from Sri Lanka, The Philippines is a very stable change. Malaysians love coming to Ma- ties in securing Philippine visas with the Varanasi-Gaya-Sarnath Buddhist market already and Filipinos cau, especially for gourmet experiences. for their nationals. circuit likely to be a major crowd puller. love visiting Hong Kong Disney- The serious yen depreciation The response from China has al- land. However, the Philippines is not a hot weakens Japanese consumption ways been lukewarm as language destination for Hongkongers so air seat power overseas as well as their CHINA By Caroline Boey is a major barrier in attracting demand is not huge. This has means a suf- desire to go abroad. Chinese tourists. The government is put- ficient supply and affordable airfares for Olivia Au ting in effort to increase its share in Chi- the Philippine leisure travel market. Sabina Long Deputy general manager, Century Holiday na’s huge outbound tourism market with The Japanese market won’t do General manager, EGL Tours Travel Group Shenzhen Office more Chinese-speaking guides and devel- well due to the depreciating yen. China will dominate growth India is likely to do well as many oping the Buddhist tourist circuit. The impact of though latest statistics show a (Indian visitors) are crossing to Occupy Central on the drop in the high-roller gaming the Pearl River Delta (from Arun Anand Japanese market is business. Inbound tourist traffic still Hong Kong), due to convenient trans- Managing director, Midtown obvious because of shows a positive increase. New hotel open- portation, ease of entry, the number of I expect good response from the the emphasis the na- ings in 2015 will definitely attract them. Indian and stable hotel rates. Chinese market as we will ag- tion puts on security. Hong Kong will be cloudy as I Vietnam is also expected to do well for gressively market our offerings Travel operators still believe that Occupy Central the same reasons. there. The Indian ministry of tourism is remain cautious and it has dampened Hongkongers’ Mature South-east Asian mar- looking to address the lack of Chinese- may take another six mood for overseas travel. The rise of kets such as Singapore and Thai- speaking guides, a major bottleneck ham- months to see whether LCCs, through their affordable air-ho- land have direct air access to pering the growth of the Chinese market. they send their tel packages, will also stimulate Hong- many countries, and travellers consider With Visit India Year 2015 (launching) in groups again. kongers’ travel to other destinations China as a destination they can visit any China, there should be growth in Chinese besides Macau. time. inbound to India. Ng Hi On Japan will not be good as the yen Although France’s economy is doing better Director, CTS International Science-Technology continues to depreciate, trigger- there is than many other European & Culture Exchange ing domestic Japanese travel in- strong de- countries. French tourists visit- China is expected to do well be- stead of overseas. For us, this market so far mand for travel to ing India will need to provide biometric cause it’s a huge market and most has dropped 20-30 per cent over the last Hong Kong and data at the time of submitting their visa importantly, only a small portion two years. China from application forms from May 2015. How- have visited Hong Kong so far. Other fa- the Philip- ever, such a measure can act as a deterrent vourable factors include the end of Occu- pines, traffic is for French travellers to India. py Central, easier visa procedures for PHILIPPINES By Rosa Ocampo being affect- The Philippines is one of the fast- group tours and FITs as well as an appre- ed for po- est growing among emerging ciating Chinese currency. Marjorie Aquino litical rea- markets but still the Ministry of Taiwan will be so-so as Hong Inbound sales and marketing manager, Blue sons. Tourism is not marketing India there. Kong is a traditional destination Horizons Travel and Tours With India offering visas on arrival to for them. Hong Kong Tourism The UK has grown significantly Sarah Keenlyside tourists from Philippines, there is a need Board continues to adopt interactive ap- in volume in 2014 because of Founder and CEO, Bespoke Travel Company for aggressive marketing. proaches to pull traffic, while online pre- Philippine Airlines’ direct Ma- The US, the UK and China’s do- arrival registration is also proving helpful. nila-London flights. We have been getting mestic market are expected to do Subhash Goyal Russia used to do well but with a lot of enquiries from the high-end mar- well, although the outlook is low- Chairman, STIC Travel Group the rouble’s sharp depreciation, I kets in Germany, Switzerland and Italy, er compared with the year before. Germany, as am worried about this market plus enquiries from Spain as its financial The luxury segment is being af- it has been a because this may affect Russians’ out- crisis seems to be over. fected by negative reports about traditional bound traffic and hit their spending pow- Asian markets including Singa- China, and travellers are likely to key market for India. er overseas. pore, Malaysia and Thailand are choose other destinations. In general, Asia The extension of e-visa steady; we have not really seen is still a strong player for a two-week luxu- services to tourists an increase in volume. We have clients ry tour versus an African because of from Germany in MACAU By Prudence Lui from Hong Kong but they are mostly ex- the Ebola outbreak. 2014 will further pats. There is nothing in the books so boost arrival num- Cooper Zhang China, unless the travel advisory far from France, Spain and Ger- bers. Manager of international department, China against the Philippines is lifted, many. Group business fell by ap- The US economy is still recover- International Travel Services and Russia, due to its economic proximately 40 per cent in 2014, possibly ing, plus the US is one of the China continues to drive traffic uncertainties. due to the negative reports about China. 43 countries that the Indian with its booming economy and government last year extended e-visa fa- renminbi appreciation. New Felise Cruz Sunny Liu cility to. measures at border crossing points be- Marketing manager, Trips Travel General manager, China Travel International France was not included in the tween Macau and Zhuhai, such as 24- The Philippines is getting better Suzhou list of 43 countries allowed e-vi- hour operations at Hengqin Port and the known in European markets as The US and UK for longhaul, sas in 2014. If France is not added lengthening of service hours at Gongbei an exotic destination due to pri- while Hong Kong, Taiwan, Sin- to the list soon, I expect inbound from Port, have benefited visitors by shortening vate-sector travel trade initiatives and ef- gapore and Indonesia are expect- France will be stormy.

ITB Berlin day1 p06-10 Travel forecastxymy2-finalfeb12.indd 10 13/2/15 1:38 pm

4.3.2015 TTG Show Daily ITB Berlin 12 Destination Laos

Destination in numbers Gentle push for growth 5.1% The percentage of visitors from Europe among Laos’ total visitor Mekong River cruises are seeing greater demand, as are classic destinations. By Li Xu arrivals of three million, recorded from January to September 2014, compared with 91.2% from Asia f the three million internation- al arrivals to Laos in the first three quarters of 2014, 21,697 visitors were from Germany 4 million (7.3O per cent year-on-year), along with Laos’ international tourist arrivals 2,895 (18.9 per cent) and 6,431 (-14.8 per target for 2015, which will generate cent) tourists from Austria and Switzer- US$639 million in revenue land respectively. Reflecting national statistics, trade play- ers also saw a mixed bag of performances 520 in the German-speaking markets. The number of rooms under contract “We saw a significant 22 per cent in- in Laos’ pipeline as of August 2014, crease in 2014. The 2015 forecast looks according to STR Global even more promising,” said Vithaya Ph- etsomphou, chief travel designer at Laos Mood Travel, where German-speaking customers make up 20 per cent of the company’s clientele. HOW TO SELL In contrast, Champa Lao Travel, Me- kong River Cruises and Diethelm Travel Early risers cannot miss Laos all reported moderate decreases in the gracious morning their German-speaking markets. SEEalms-giving ceremony, “Political unrest in Thailand (last year) More German-speaking visitors are taking to Mekong River cruises, observed trade players known as Tak Bat in Lao, at sunrise in Luang had a big impact for us,” said Michael Prabang. Dating back to the 14th century, Roehrig, managing director at Diethelm observed Roehrig. which are typically one-direction tours several hundred Buddhist monks walk down Travel Laos, as Bangkok remains a gateway “Vientiane-Luang Prabang-Golden with 20-30 pax per boutique boat. the streets every day while locals make merit for longhaul arrivals into Laos. “Anytime Triangle (Chiang Khong/Chiang Saen in As a result, German visitors tend to through the gift of food. Show respect to this Thailand shakes, there are earthquakes in Thailand) used to be our most welcomed stick to the main destinations in Laos ancient spiritual ceremony by following the Laos.” route when we started in 2005,” said Fred- where standard services are guaranteed, required dress code, observing the ritual in Vientiane and Luang Prabang are eric Simon, South-east Asia area manager rather than try new experiential activities silence and making an offering only when it popular for cultural and natural sightsee- at Lernidee Erlebnisreisen, sister company in the region, shared Vithaya. is meaningful to you. ing, while rising stars include Vang Vieng, of Mekong River Cruises in Luang Pra- Trade players also foresee a “bleak” out- which attracts adventurous backpackers bang. “Since 2013, multi-country prod- look for qualified German-speaking tour Nam Nern Night Safari & in their 20s, and Pakse for in-depth nature ucts such as Siem Reap-Luang Prabang- guides, as a number of senior German- Ecolodge, run by the locals of explorers. Golden Triangle and further overland speaking Laotian tour guides are retiring DOBan Son Koua in cooperation A majority of German-speaking tour- have been attracting more customers.” in the next few years, while the young only with Nam Et-Phou Louey National Protected ists fall in the middle-aged and senior cat- However, as safety is a top considera- focus on learning English. Area, north-east of Luang Prabang, offers egories, travelling individually or as cou- tion for most German-speaking tourists, Urging stronger promotions for Laos, amazing night-time wildlife observation ples, but rarely with families, according to logistical challenges such as the lack of Vithaya commented: “Laos has the poten- experiences to visitors while bringing in tour operators’ feedback. high-quality hotels and international- tial to be a stand-alone destination, not revenue for the protection of the endangered Meanwhile, river cruises on the Me- standard hospitality standards outside of just as part of an Indochina tour or an ex- tigers and other wildlife in the area. Drifting kong River are becoming more popular, Luang Prang hinder the selling of cruises, tension of a tour outside Laos.” down the Nam Nern River on a long-tail boat without the engine running maximises chances of spotting wild animals.

Not just a but WHAT’S NEW also a training centre of Lao EAT National Institute of Tourism 1 Accor gains full portfolio in Laos and Hospitality, the Balcony Bar and In Luang Prabang, Accor will refurbish Restaurant offers one of the best seasonal two UNESCO-listed heritage properties, Asian fusion dishes in Luang Prabang, with Hotel de la Paix Luang Prabang and the 3 some ingredients sourced from its private Nagas Hotel, and rebrand them under its herb garden. luxury and upscale brands respectively by mid-2015. The 23-suite Hotel de la Paix There are many boutique will be rebranded as Sofitel Luang Pra- hotels blending French bang, while the 15-room 3 Nagas will be- colonial charm with Lao come 3 Nagas MGallery Collection. STAY traditional style in Luang Prabang. Located With an ibis and a Mercure in Vienti- in the very heart of the town or nestled amid ane, the upcoming Sofitel and MGallery From left: Oudomxay province; Hotel de la Paix historical buildings dating back to the 1900s, Collection plus a Pullman currently under Luang Prabang (to be rebranded as Sofitel Luang Prabang in 2015) Villa Maly, 3 Nagas and Hotel Villa construction in Luang Prabang, Accor will are all good choices for be the first international hotel group to es- Deux Rivieres tablish a full presence in Laos. 4 New airports in Laos exploring this laid-back heritage town. Laos will see the launch of new airports in 2 Lanith upgrades hospitality 2015, which will improve domestic con- campus in Vientiane nections and international competitive- Lao National Institute of Tourism and ness of the country. Hospitality (Lanith) is upgrading its Vien- Attapeu Airport is scheduled to open tiane campus with a two-storey, 1,750m2 3 Northern Laos welcomes new in May in Laos’ southernmost Attapeu complex. Slated for completion in Oc- site province while Nongkhang Airport, tober 2015, the new education and skill A new natural site, Namkad Yorapa, in the eastern province of Huaphanh, training complex will expand the school’s opened to visitors in December 2014. Lo- is slated for completion the following capacity from 60 to 200 full-time students cated in Oudomxay province, 15km from month. for its two-year Lanith Diploma pro- Xay district, Namkad Yorapa offers several Construction of a new international gramme, stepping up efforts to meet the activities such as visiting Phadeng Cave, airport will start in early 2015 in Ton- growing human resource needs of Laos’ viewing tribal houses, trekking, climbing pheung district of Bokeo province, which tourism and . and cycling. borders Myanmar and Thailand. Hotel Villa Deux Rivieres

ITB Berlin day1 p12 Laos-red2xyhhfinalfeb12.indd 12 13/2/15 1:51 pm

4.3.2015 TTG Show Daily ITB Berlin 14 Destination Sri Lanka Renewing attention on Europe Sri Lanka is upbeat about reviving its traditional European market despite the euro depreciation. By Feizal Samath

lthough the country has been camerziga/123RF.com seeing a slow rise in arrivals Galle Fort, a UNESCO World Heritage site in Sri Lanka’s south-west coast Destination in numbers from Western Europe, the trade is optimistic of stronger growth Afrom the continent this year in view of Sri 1.5 million Lanka’s new government bringing about a The arrival numbers in 2014, up 19.8 renewed focus on Europe. per cent from 1.3 million in 2013 European arrivals grew 13.8 per cent year-on-year to 497,007 in 2014, with German arrivals rising 20.5 per cent year- 2 million on-year to 102,977. The arrivals target for 2015, against Meanwhile, stronger promotion efforts 1.5 million arrivals recorded in 2014 in China, Russia and Ukraine have gener- ated a tremendous surge from these mar- kets. Chinese arrivals soared 136 per cent 28,426 year-on-year in 2014. The number of registered rooms in As China has been the focus of promo- 2014, up from 25,446 in 2013 tions – often at the expense of other tra- ditional markets – Sri Lanka Association of Inbound Tour Operators president Ma- hen Kariyawasam urges a bigger focus on 78.6% Europe, the country’s traditional market, The average occupancy in 3Q2014, along with the UK. “more city-based” tours – Germans Similarly, Chandra Wickramasinghe, against 72.6% in 3Q2013 “The German market did well last year love beach and round-island tours, chairman and managing director of Con- and we hope to have a bigger promotion which will boost hotel business across naissance de Ceylan, which deals mostly at ITB Berlin 2015,” he said, adding that the country, he added. with European traffic, said the euro de- US$125 last year the Sri Lanka Tourism Promo- Europe, which accounts for 40 per cent preciation could have an impact on his The average room rate (excluding tion Bureau ran promotions on buses and of arrivals via SriLankan Airlines, is still firm but added that the slowdown is likely taxes) of five-star hotels in Colombo taxis in three German cities, including perceived as a difficult market though due a “temporary phenomenon”. Berlin and Frankfurt, in addition to TV to stiff price competition, said CEO, Ka- ads. pila Chandrasena. “We have not fully re- Meanwhile, Colombo City Hotels As- covered the costs (from last year). Europe sociation president M Shanthikumar is the Achilles’ heel of the airline.” VIEWPOINTS What are your business prospects for 2015? expects the German market, which was A bigger problem for the airline, mean- impressive last year, will do equally well in while, is the depreciation of the euro 2015. against other currencies. “We have taken Ahintha Amerasinghe, managing director, Worldlink Travels a US$10-15 million bottom line hit ow- Dileep Mudadeniya, vice president- We definitely expect more travellers from Europe and Germany this ing to the year-on-year depreciation of the brands, John Keells Hotels, opines that Sri year because the political environment here is good for doing busi- euro,” he said. Lanka needs a dual strategy of strength- ness and could boost tourism. The financial situation in Europe has Nevertheless, the airline has seen an ening its base markets – Europe and Ger- also improved. many, etc – and expanding new ones like improvement from Europe last year with China, Russia and the Middle East. Germany being the biggest market. “We A traditional market, German travellers saw a 15-20 per cent hike in volume from are already familiar with Sri Lankan hotels Europe, with the main increase coming Chaminda Dias, executive director, Luxe Asia and the industry already has German- from Germany, France and the UK,” he We saw a few cancellations owing to Sri Lanka’s presidential election speaking staff, Mudadeniya pointed out. shared. in December/early January but prospects for the next three months He added: “They have no problems (now) While there is a fare dilution from are good. The euro depreciation could be a problem as contracts with economic issues. We need to revive France, German rates have held steady, he were signed six to 12 months ago and at current euro rates we are this market.” added. The airline may add a fifth flight to facing losses. However, the Middle East and India are growing. We Unlike India – Sri Lanka’s biggest the existing four-times weekly schedule to also see a lot of new high-spending interest from the US, Canada and inbound market with a preference for Frankfurt if volume rises. Brazil.

WHAT’S NEW HOW TO SELL

1 When in Colombo, nothing National Park near Habarana in eastern SriLankan halts flights to MRIA beats taking a trishaw ride. Sri Lanka, while the coastal waters of National carrier SriLankan Airlines has Hundreds of these motorised Trincomalee in the same region is a hot since mid-January stopped all flights DO three-wheel scooters operate in the city and spot for blue whale watching. through Mahinda Rajapaksa Interna- are widely used by residents to move from tional Airport (MRIA), Sri Lanka’s second one point to another. They are also useful for Visitors to Minneriya main airport located in the island’s south- a quick tour of the city but remember to hold National Park can ern region, to cut losses. on firmly for dear life, as the speed in which A statement issued by the airline said it STAYstay at the 136-room would save US$18 million by “rationalis- cluding spa, organic meals, yoga, medita- they move could be quite challenging! Cinnamon Lodge or the 94-room Chaya ing” its scheduled operations to and via tion, detoxification and body cleansing. Village, adjoining properties owned by John MRIA and enhancing capacity to other More information available at www. Savour seafood at Mount Keells Hotels on 11ha of forested land in high-demand Middle East destinations, ayurvatraveller.com. Lavinia Hotel. Named Habarana. After an evening wildlife tour at the while reducing capacity to underperform- EATafter Lovina, a gypsy dancer park, return to the resort and relax over drinks ing routes such as Moscow. 3 Jetwing opens second hotel in who had a secret romance with one of Sri and a dinner barbecue. southern Sri Lanka Lanka’s colonial governors, the beachfront 2 Wellness packages at Ayurva Jetwing Hotels has taken over the 30-room resort is best known for its seafood specials. Traveller Bansei Royal Resorts Hikkaduwa last Oc- Mount Lavinia is one of Colombo’s more Having recorded growing interest in well- tober and rebranded it Bansei by Hotels J, exciting suburbs, teeming with small hotels, ness packages from German, Russian and making this its second hotel in southern guesthouses and restaurants on the beach. Japanese visitors, Ayurva Traveller has Sri Lanka following the launch of the 35- rolled out new wellness packages. room Hotel J Negombo in March 2013. Sri Lanka is home to some The Colombo-based wellness holiday Located in the southern coastal town of of the largest sea and land specialist is offering three-day packages Hikkaduwa, the no-frills property caters SEEanimals on earth. The Asian elephant can be witnessed at from US$300 for a treatment course in- mostly to budget travellers. Minneriya surangaw/123RF.com

ITB Berlin day1 p14 Sri Lankaknmyxy-1finalfeb12.indd 14 13/2/15 1:52 pm 4.3.2015 TTG Show Daily ITB Berlin 15 Destination Cambodia Cambodia ripens for tourism Destination development beyond Siem Reap, Phnom Penh paves the way for more arrivals in 2015. By Greg Lowe

erman-speaking visitors to dimol/123RF.com Cambodia were on the rise last More Germanic visitors are turning to Sihanoukville for sun and sand Destination in numbers year, although they grew at a slower rate than the market av- Gerage. However, hopes are high within the 1.7% industry that growth will top 10 per cent The year-on-year percentage in this year with arrivals of about 110,000. increase in arrivals from German- As with the vast majority of interna- speaking countries to 99,193 for tional visitors, most tourists from Ger- January-November 2014 man-speaking countries head straight to Siem Reap, with about one-third staying one or two nights in the capital Phnom 74,099 Penh, said Prak Vuthy, deputy director of The number of German arrivals marketing and promotion in the Ministry from January-November 2014, a of Tourism. year-on-year rise of 3.1 per cent “The problem is often with the tour packages (and tourist education),” he added. “Most operators focus on Siem 17,367 Reap and Phnom Penh. They currently The number of Swiss arrivals from which provides high-end tours for older problems in both Thailand, a key transfer don’t sell much around or outside of those January-November 2014, a year- clients and family groups, said that those hub, and Cambodia were seen as the key areas, but we are trying to educate them on-year decrease of 1.7 per cent about all the other destinations Cambodia visiting only Siem Reap account for 70 per factors dampening performance, followed has to offer.” cent of clients, down from 90 per cent five by the weak European economy. Eduoard George, president of Phoenix years ago. While the cluster of three European Voyages Group, an advisor to Cambo- Tourism stakeholders said ITB Berlin countries only have a combined market HOW TO SELL dia’s , Thong Kong, said remains the key platform for market- share of about 2.5 per cent, the affluent the market is developing, but stressed ing the destination to German-speaking nature of their visitors make them attrac- the need to better promote the country’s countries. “We don’t have any different tive to the local trade. diversity. “German clients are willing to marketing campaigns for German-speak- Dennis Kam, director of sales and mar- discover and do some cultural trips, but ing markets, but we do go to ITB Berlin keting at Le Méridien Angkor, said while they need beach extensions and beach and use that to sell Cambodia. We also the number of German-speaking clients holidays,” he remarked, noting that more publish our brochures and other materials remains relatively small at the property, it Germanic visitors are now heading to des- in German,” said Prak Vuthy. is working with tour operators and Euro- tinations like Sihanoukville. Total arrivals were just over four million pean wholesalers such as TUI to develop “We do hope to reach 110,000 German- with growth of 5.9 per cent year-on-year, MICE packages, and hosts fam trips to speaking visitors in 2015, an increase of according to Ministry of Tourism data. grow this source market. roughly 10 per cent.” Germany remained both the largest mar- “Having intensified our sales and mar- Bambu Stage The kingdom is also maturing sig- ket and the only one with an increase in keting efforts, we have set ourselves a con- Samanea Beach Spa nificantly as a destination. Ruth Landolt, visitors of all German-speaking markets. servative target of five per cent growth in Resort opened in Kep general manager of Zurich-based asia365, Negative news flow relating to political revenue from this market in 2015,” he said. STAY last year and offers four types of villas on the beach overlooking the Gulf of Thailand. The boutique resort also VIEWPOINTS WHAT’S NEW offers a range of affordable treatments from 09.00 to 22.00 daily. Local cuisine, with What are your business prospects ample freshly caught seafood, is served at 1 Cruising Cambodia the Beach Table restaurant. for 2015? Mekong Dawn (pictured right), a custom- built eight-berth 16-passenger vessel The Exchange, a British- Edouard George, launched last November, offers boutique style gastropub, has earned president, Phoenix tours to and from Phnom Penh to Siem a solid reputation and loyal Reap, as well as night cruises taking in the EAT Voyages Group local following for its cuisine which combines Mekong and Tonle Sap rivers. The vessel is Despite the general contemporary presentation with international also available for charter. slowdown in the influences and local ingredients. As with Aqua Expeditions also expanded its region, we are many places in Phnom Penh, the restaurant reach within the region with the Aqua optimistic about offers good value for money and one can Mekong, which offers three- to seven- Cambodia. We are trying enjoy a meal with a drink for US$30. to diversify our source markets. We have night cruises along the Mekong, casting flight from Xi’an, China to Phnom Penh been quite successful in South Africa and off from Siem Reap, Phnom Penh or Ho in December 2014. The airline has already Chi Minh City. The 62.4m boat features started domestic flights between Phnom Bambu Stage, a project Latin America. European markets still have from New Cambodian Artists, a lot of potential for Cambodia, but we need 20 cabins, three decks, a dining room, Penh and Siem Reap with promotional screening room, outdoor lounge and spa. tickets. It plans to start scheduled flights to SEErecently opened in Siem to promote more and sell the destination by Japan, China and South Korea, and build Reap. The venue features a purpose-built itself and not as an extension to Thailand or 2 stage where local and international artists Vietnam. Shangri-La Phnom Penh a fleet of 20 MA60 aircraft and 10 Airbus Cambodia’s capital is set to see the open- 320s over the next five years. perform contemporary and traditional dances ing of Shangri-La Phnom Penh come from Cambodia and around the world in an 2019. Shangri-La International Hotel 4 Heritage Suites Hotel hour-long show. Jack Bartholomew, Management last October signed an MoU Following an extensive four-month regional director with Oxley Gem (Cambodia) to manage renovation, Heritage Suites Hotel in Learn traditional Cambodian Indochina, Khiri and operate the Hong Kong-based hotel- Siem Reap has revealed its 20 newly re- arts and crafts, including iron Group ier’s first property in Phnom Penh. Con- furbished lavish suites late last year. The DOpencil sketching, apsara dance A majority of our struction of the 300-room hotel starts this refurbishment will be fully completed in and palm-wood carving, at Backstreet source markets are year, as part of a mixed-use development 1Q2015. Academy in Siem Reap. This community- still European and on the Mekong River, close to the Dia- Divided into three categories, the spa- support project works with local artists and American, although we mond Island Convention and Exhibition cious guest suites are rejuvenated with artisans, many of whom are impoverished, saw big gains (in 2014) in regional markets. Centre. stylish contemporary décor and a spec- and provides them with work and the We will target regional travellers more in trum of new additions including indoor opportunity to promote and preserve cultural 2015 – Singapore and Malaysia are big ones 3 Cambodia Bayon Airlines stucco showers, plush armchairs, outdoor traditions through interacting with tourists. for us and we will be making trips to these Cambodia Bayon Airlines, established shower walls and hanging egg chairs in the The academy has another centre in Phnom two markets this year to promote Cambodia. in April last year, launched its inaugural private garden. Penh.

ITB Berlin day1 p15 Cambodiahhmyfeb12.indd 15 13/2/15 1:54 pm Destination Singapore duoduo/123RF.com HOW TO SELL

In a highly urbanised Singapore, those seek- SEEing closer interaction with Mother Nature can head over to the Mac- Ritchie Reservoir for the TreeTop Walk, the highlight of several long hiking routes there. The first of its kind in Singapore, the free-standing suspension bridge connects the two highest points in the reservoir and offers a bird’s-eye view of the jungle canopy. Destination in numbers Naumi Hotel, which reopened its doors after 13.7 million STAY a multi-million dollar The number of international arrivals renovation in 2013, impresses with its 73 from January to November 2014, a 3.4 guestrooms sporting designer furnishings, per cent year-on-year fall work desks with built-in phone chargers, organic bath amenities from Malin + Goetz, free high-speed Wi-Fi, and Apple 22.8% TV’s AirPlay Mirroring, which lets guests The percentage of tourists from January play videos from their Apple devices on the to June 2014 who stayed in Singapore in-room TV. for under one day – the most popular option – marking a 12.6 per cent year- At the Singapore Flyer, the on-year decline flight simulator induces DOan immersive experience of controlling a Boeing 737-800, with a fully S$258 enclosed cockpit featuring full-functioning The average room rate, equivalent to avionics and photorealistic visuals. The US$191, of hotels in Singapore from simulator also boasts a 180º wrap-around January to October 2014, a mere 0.1 screen projecting stunningly accurate visu- per cent year-on-year increase als of scenery and terrain – think flying into Paris in semi-darkness at the twilight hour or enjoying a panoramic view of pictur- 85.9% esque Rome. The average occupancy rate across all hotels from January to October 2014, a Potato Head Folk at 0.8 per cent year-on-year drop Keong Saik Road is the first international venture Singapore’s art and cultural scene has become more vibrant in recent years EAT of Jakarta-based dining and lifestyle group Potato Head. Decorated with whimsical sculptures and murals, the four-storey project includes a restaurant serving tasty burgers, sides and cocktails; a lounge called Studio 1939; and a rooftop garden Banking on the arts with a tiki bar. Golden Jubilee Year celebrations and a growing crop of art-centric attractions will play a strong role in retaining Singapore’s appeal to German-speaking visitors. By Paige Lee Pei Qi

ven with a floundering euro scene, especially with the new art muse- partnership to increase awareness. against a strong Singapore dollar, ums, combined with the showcase of Sin- “Like most Europeans, German-speak- the city is likely to remain an ap- gapore’s heritage to celebrate Singapore’s ing travellers are interested in the cultural pealing destination to German- Golden Jubilee makes this year one of the aspects of a destination. Hence, they are Espeaking markets with an upcoming crop best times to visit Singapore.” drawn to Singapore’s diverse local herit- of art-centric attractions. Painting a positive outlook of the age and juxtaposition of traditional and The trade is positive that new arts ven- German inbound market this year, Lum modern elements,” Chang said. ues such as the Singapore Pinacothèque added: “The German market is perform- To further tap this market, Jaclyn Yeoh, de Paris and the National Gallery Singa- ing well and continues to register positive managing director, Siam Express, sug- pore, which are both coming up by this increases, which can be attributed to ar- gested: “Singapore needs to provide arts year-end, will add breadth and depth to rivals via cruise ships calling at Singapore. and cultural activities for guests which are Singapore’s visual arts industry. However, she cautioned: “Europe has not just passive in nature, but allow them Suguna Madhavan, CEO, Singapore not fully recovered and Europeans are still active participation. Singapore needs to Pinacothèque de Paris, said: “The Singa- cautious on spending…(but more) im- harness its uniqueness and present (au- pore Pinacothèque de Paris will bring a portantly, the Germans continue to have thenticity) through items like Chinese compelling new dimension to Singapore’s a strong penchant for overseas holidays.” opera, Malay Silat or Indian dance to visual arts scene, which has matured rap- According to the data published by stand apart. idly in the past five years. Singapore Tourism Board (STB), from “We need to be realistic that Europeans “The collection of masterpieces from January to November 2014 all three Ger- do not travel to Asia for the same things international and Western art like Vin- man-speaking markets registered posi- they can find in other developed coun- cent van Gogh and Chu Teh Chun, as well tive year-on-year growth: 239,216 arriv- tries,” she added. as our rotating feature exhibitions, will als from Germany (4.3 per cent), 94,766 While Germany and Austria contrib- hopefully inspire new dialogues about from Switzerland (10.9 per cent) and uted less than five per cent to Shangri- art…this will build Singapore into a more 24,400 from Austria (eight per cent). La’s Rasa Sentosa Resort & Spa’s total well-rounded global arts hub, focusing Chang Chee Pey, STB’s executive di- demand, the hotel is expecting to draw not just on contemporary art but also in- rector, Europe, South Asia, Middle East both local and foreign families alike with ternational modern art masterpieces.” and Africa, said: “This can be attributed the 2H2015 opening of Kidzania, a theme Tour East group vice president of sales to the PR and marketing activities that park offering job role-playing opportuni- and marketing, Judy Lum, said: “Germans were carried out, including travel trade ties for children aged four to 14, accord- appreciate heritage, conservation and the engagements, collaborations with major ing to director of sales & marketing, Jen- Potato Head Folk arts. Singapore’s increasingly vibrant art tour operators, and the launch of a media nifer Yong.

ITB Berlin day1 p16-17 Singaporexymy2hhredFINALfeb12(H).indd 16 13/2/15 2:01 pm 4.3.2015 TTG Show Daily ITB Berlin 17

VIEWPOINTS WHAT’S NEW

What are your business prospects 1 Changi Airport adds Jewel last November. The revamp is scheduled London’s Foster + Partners. for 2015? Construction of Jewel Changi Airport, a for completion in 1Q2016, and the ho- A joint venture between Singapore’s mixed-use complex featuring attractions, tel will remain open throughout this pe- City Developments Limited and Malay- retail outlets, a hotel and facilities for air- riod. Future rooms will feature modern, sia’s IOI Group, the project is located Jaclyn Yeoh, port operations located in front of Termi- apartment-style furnishings and smart opposite Raffles Hotel Singapore on the director, Siam nal 1, broke ground in December 2014. technology including interactive TVs with Beach Road side and is directly connect- Express A joint venture between Changi Air- multi-device enabled streaming and in- ed to Suntec Singapore via an overhead Inbound business port Group and CapitaMalls Asia, Jewel room check-out. bridge on the Nicoll Highway side. for 2014 was will dedicate about 22,000m2 of indoor quite bad so I think space for plants, comprising the five- 3 Premier debuts in Lion City 2015 will not be storey garden Forest Valley, four different Premier Inn, the UK’s largest budget hotel rosy for inbound travel gateway gardens each featuring unique chain with over 670 properties globally, consultants too – I would be lucky if I could landscaping elements, and the 40m-high is expected to make its Singapore debut maintain the same sales revenue. indoor waterfall Rain Vortex. The devel- in mid-2016 with Premier Inn Singapore I predict the main inbound market will opment will be ready in 2018. Beach Road. still be driven more from China, Japan and Located within walking distance to the niche markets such as South Africa and 2 A new Jen-eration of hotels cultural districts of Haji Lane and Arab Mongolia. Shangri-La International Hotel Manage- Street as well as the Marina Bay Sands ment has launched a new brand of fuss- business district, the 300-room Premier free mid-range hotels, with the first two Inn Singapore Beach Road will have 300 properties located in Singapore. rooms starting from 18m2. It will feature Judy Lum, vice Hotel Jen Orchardgateway Singapore amenities like a swimming pool, gym and president of sales opened in September 2014, offering 502 meeting room facilities. and marketing, keys, dining outlets and technology-driv- Tour East Group en complimentary services such as free 4 South Beach rises in Singapore UK tour opera- Wi-Fi, mobile charging stations through- Due to open in 1Q2015, South Beach will tors have reported out the hotel, iMac stations and a Press- blend four historic buildings on site with year-on-year double- Reader app with free access to 2,500 on- two new towers featuring a 654-room de- digit growth in forward line publications. signer hotel conceptualised by Philippe bookings compared with last year. We are The 546-room Hotel Jen Singapore, Starck, luxury residences, offices, retail also seeing improvement in some parts of occupying the former Traders Hotel spaces and a members-only arts club on Europe. As our core markets are primarily Singapore on Cuscaden Road, has em- Beach Road. The architecture for this longhaul, this is good news for Tour East. barked on a three-phase renovation since mixed-use development was conceived by South Beach Singapore

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ITB Berlin day1 p16-17 Singaporexymy2hhredFINALfeb12(H).indd 17 13/2/15 2:01 pm Destination Macau Small but not to be neglected German speakers may not be a significant market, but still offer good opportunities for the Macanese trade. By Prudence Lui Asawin chomjit/123RF.comAsawin he German-speaking markets of Germany, Austria and Swit- A vibrant Sedano Square at night Destination in numbers zerland have been small but stable for Macau. According toT figures from the Macau Government 31.5 million Tourist Office (MGTO), the city received The number of visitors to Macau about 40,000 visitors from the Ger- for 2014, up 7.5 per cent year-on- man-speaking markets in 2014, a small year drop of 4.4 per cent from the previous year. With such small traffic each year, the 14.6 million German-speaking markets are generally The number of overnight stay visitors not a priority market for the trade. in 2014, up 2.1 per cent year-on-year China International Travel Service (Macau) manager of international de- partment, Cooper Zhang, said: “These are 12.3 million stable markets, but we handle only about The number of packaged tour one to two groups each year. In fact, our visitors, up 26 per cent year-on-year longhaul source markets are mostly the UK, Switzerland and France. “Generally, the (German-speaking) 103 markets seek high-end experiences, espe- The number of hotels in Macau, cially for F&B. Apart from visiting the ca- comprising 28,892 rooms sinos, some opt for cultural tours as well,” he added. Grand Coloane Resort’s Macau and Hong Kong sales office director of sales 86.5% and marketing, Antony Box, noted: “As Average occupancy rate in 2014, up the contribution to overall room nights is 3.4 percentage points year-on-year so small, we have no expectations of this segment. Macau is not a key destination ested in a short escape within that stay to resort’s vice president of sales and resort tria and Switzerland continue to be eco- for German-speaking countries. If we do Macau, given the easy access from within marketing, Brendon Elliott, said: “De- nomically stable and lucrative markets. pick up any business it’s usually due to the region.” spite the economic constraints felt across We are confident their visitation level an extension from Hong Kong and He added: “There are German-speak- Europe in 2014, we saw European demand can be maintained, and also see a good our resort’s proximity to Hong Kong. ing corporations working on projects grow significantly to equal that of In- chance for some improvement, as several These clients are not attracted by the ca- in Macau, which we are targeting locally dia, which has (been) our top five feeder hotel openings are on the calendar for sinos.” using our own information channels. This markets. Of the demand from Europe, 2015. Meanwhile, we are planning strong Shun Tak Holdings hospitality division approach is quite successful considering German travellers constitute 35 per cent, marketing initiatives to further raise the COO and Grand Lapa Macau general the small size of the segment. which is quite strong. This is promising, market’s awareness of Macau.” manager, Rutger Verschuren, said: “We “The German Macau Business Associa- particularly in the leisure and incentive MGTO will also focus on consumers target more the overall European leisure tion is looking at contributing to Macau’s travel segments. with spending potential. The spokesper- market instead of singling out German- economic growth and trade expansion by “We are thus very encouraged by the son added: “Macau’s diverse tourism offer- speaking tourists. For the latter, we de- improving German-Macau business rela- visitor arrivals from Germany and will be ings, with UNESCO-listed World Heritage pend on local and Hong Kong-based tions, which will open up new opportuni- reinvesting in (this market) in 2015 to fur- Sites next to mega resorts, continue to be groundhandlers. ties in the near future.” ther develop and grow (its size).” the main draw, but top names like (Karl) “We keep an eye also on Europeans Meanwhile, has A small market size aside, the MGTO Lagerfeld and Versace launching hotels who are in Asia on extended observed a growing demand for incen- has painted a positive picture for this year. here will also catch the attention of the e.g. in Phuket or Bali, and who are inter- tive travel from Germany. The integrated A spokesperson said: “Germany, Aus- German market.”

HOW TO SELL VIEWPOINTS

Have a sky-high What are your business prospects for 2015? adventure at Macau DOTower, which offers activities such as a stroll around the Cooper Zhang, manager, international outer rim of the Adventure Deck, department, CITS climbing 233m up or a free fall at This year is positive and marks our first 200km/hour down the tower. participation in ITB Berlin with Macau Gov- ernment Tourist Office (MGTO). There is still Grab a copy of the potential from Europe and we’d like to focus Macao Cultural on business and MICE travellers. As MGTO SEEand Creative Map has set up an office in Germany for a couple of to explore lesser-known areas of Sky drumming atop years with continuous promotions, there’s a good Macau Tower the city. There are five districts to foundation that is starting to pay dividends. Macau also has a wave of choose from, namely St Anthony hotel openings and new shows to draw travellers. Parish, Our Lady of Faima one of the city’s two training The newly Parish, St Lawrence Parish, restaurants – the Educational refurbished Cathedral Parish and St Restaurant run by the Institute STAY Grand Eric Chang, executive director, Air Cruise Travel Lazarus Parish, where a number for Tourism Studies or The Coloane Resort Macau I’m not very optimistic and expect about three per cent drop in of contemporary art galleries and Seasons at the Macau University (formerly The Westin Resort business despite an upward trend in inbound arrivals. Our revenue studios as well as storytelling of Science and Technology. Both Macau) at Coloane Macau, will drop because clients tend to be cost conscious and stick to venues are housed. restaurants offer experiential next to a golf course, offers inexpensive services. MGTO’s aggressive promotion of the walking learning environments for young an escape from the gaming tours means both FITs and groups will explore the city on foot rather Instead of Michelin- professionals, and visitors’ environment. Otherwise, the than renting coaches from us. From China, we have also observed no starred restaurants, patronage will contribute towards Mandarin Oriental Macau high rollers; Chinese officials only stay in hotels below MOP$1,500 EAT opt for a meal at the refinement of their skills. is a good option. (US$188) per night when on business trips here.

ITB Berlin day1 p18-19 Macauknredxyred2hhfinal(H).indd 18 13/2/15 2:03 pm 4.3.2015 TTG Show Daily ITB Berlin 19

WHAT’S NEW

1 Sands Cotai welcomes live room Crowne Plaza Macau located at per trip, up from the regular 75 minutes. DC Comics’ Batman Dark Flight offering action role-play theme park Areia Preta (Hac Sa Wan) in north-east Visitors can hop on and off to ex- digital rides with a virtual-reality Bat- Planet J will open the world’s first-ever Macau boasts a non-gaming hotel envi- plore local areas or visit attractions like man experience; the Golden Eye boast- Live-Action-Role-Play indoor theme park ronment. Macau Fisherman’s Wharf and Sofitel ing a 130m ferris wheel; and a 5,000-seat in Sands Cotai Central this summer. This new seaside hotel is a stone’s throw Macau at Ponte 16. New stops include Ho- multi-purpose entertainment centre Set against a backdrop of the Magic from Macau Ferry Terminal and China tel Taipa, Rua Da Cunha, Galaxy Macau, with live magic shows at the House of Stone Kingdom, visitors can act out the Zhuhai Border Gate. Guestrooms feature and Venetian, Cotai Cen- Magic. fantasy characters and interact with other views of Zhuhai and the South China Sea, tral. Other offerings include a 1,600-room players within a virtual setting. Each play- a flat-screen TV, satellite channels, an er- Involving three buses and 16 stops, hotel, a 300-seat live-audience TV broad- er is also accompanied by a ‘magic book’ gonomic work desk and high-speed, wire- the new route starts and ends at Macau cast studio, Pacha Nightclub as well as re- – a personalised mobile gear connecting less Internet access. Ferry Terminal Macau. Ten departures are tail and F&B outlets. with over 200 whimsical games. Other facilities include a Chinese res- scheduled daily between 09.20 and 16.05. The players’ game progress will be re- taurant, lobby lounge, 700m2 grand ball- 5 Galaxy Macau shines brighter corded on Planet J’s system and can be room and five function rooms. 4 Studio City, a destination resort On May 27, Galaxy Macau will launch reactivated in future visits, enabling them Situated next to the Lotus Bridge immi- two newly completed projects – Broadway to move ahead with tougher challenges to 3 New route on open-top bus gration point, the US$3.2 billion cinemat- at Galaxy Macau and the flagship hotel’s come. The Macau Open Top Bus launched a ically themed gaming, entertainment and Phase 2 development. new route in March, extending from Ma- leisure destination resort, Studio City, is Formerly the Grand Waldo Complex, 2 Crowne Plaza Macau to debut cau Peninsula to Taipa and , due to open mid-2015. the Broadway was acquired by Galaxy Scheduled to debut in 2Q, the 208- with a longer journey time of 100 minutes Entertainment options include the Entertainment Group in 2013 to be trans- formed into the 320-room Broadway Ho- tel. Facilities will include the 3,000-seat Broadway Theatre for live performances as well as a vibrant street and entertain- ment district showcasing local creativ- ity and artistry with hawker-style vendors and entertainers. Phase 2 will also see the addition of the 1,000-room JW Hotel Marriott Macau and the 250-suite Ritz Carlton, Macau; an expanded Grand Resort Deck with the new Skytop Adventure Rapids; and The Promenade with over 200 luxury and life- style retail brands. From left: Crowne Plaza Macau; Macau Open Top Bus

VIEW FROM THE TOP James Reed, CEO and managing director of Destination Asia, on why PPS 619/02/2013(022926) online is a must for the DMC, which is continuing to expand in the region

No. 1715/October 24, 2014

Half Page (Horizonal) www.ttgasia.com | TTG Asia e-Daily 5column (236mm) x 180mm

APP, APP AND AWAY More travel agencies and tour operators are building their own apps in order to target mobile-savvy customers TTG Asia App | TTG Asia DIGITAL

RAISING THE PUTTING THE STATE OF THE ART SHANGHAI FOR

STANDARDS HOUSE IN ORDER Singapore has seen high-quality art FAMILIES Indonesia wants its tourism professionals Singapore has imposed stricter rules on venues coming on stream and a flurry The opening of Shanghai Disney Resort and businesses to be certified in the run- the conversion of shophouses to boutique of events making an appearance. But is and other attractions will help increase up to the ASEAN Economic Community hotels in the city’s historic districts this attractive enough for tourists? the city’s appeal among younger visitors

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TTG Travel Trade Publishing is a Business Group of TTG Asia Media 1 Science Park Road #04-07 The Capricorn Singapore Science Park II Singapore 117528 Tel: (65) 6395 7575 • Fax: (65) 6536 0896 • www.ttgasiamedia.com

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ITB Berlin day1 p18-19 Macauknredxyred2hhfinal(H).indd 19 13/2/15 2:03 pm Destination India Doors open wider for tourism The Indian trade is upbeat about the German-speaking markets in 2015, especially with the new e-visa launch. By Rohit Kaul

head of leisure travel inbound business, The Taj Mahal is part of India’s popular golden triangle tourist circuit Thomas Cook India. Destination in numbers Painting a different picture was Amaresh Tiwari, managing director, AT Seasons & Vacations Travel: “While there was a decline 39,046 The total number of visas on arrival in demand from other European markets issued in 2014, 92.4 per cent higher like Italy and France in 2014, German- than 2013 speaking markets remained buoyant. We had 12 per cent year-on-year growth.” The hotel sector also recorded no major hiccups. Raj Rana, CEO, South Asia, Carl- 7.5 million son Rezidor Hotel Group, said: “Though The total number of foreign arrivals in 1H2014 showed some softness due to the 2014, up 7.1 per cent year-on-year sluggish European economy, German- speaking markets have traditionally ranked in the top 10 arrivals for India and this US$19.7 billion trend remains strong.” Foreign exchange earnings in 2014, Natasha Yashpal, assistant vice presi- up 6.6 per cent year-on-year dent and head – travel trade, The Lemon Tree Hotel Company, agreed: “Germany is still a stable market in the eurozone. We 58.9% have seen an increase in demand from the The average occupancy rate across German-speaking markets for our proper- India in 2013/14, versus 57.8% in ties in Delhi Aerocity and Jaipur. Destina- 2012/13 tions like the Golden Triangle circuit (Del- hi-Agra-Jaipur) and Kerala are popular among tourists from these markets.” German-speaking markets.” Meanwhile, new destinations are ex- The Ministry of Tourism secretary, Lalit pected to fuel demand in 2015, according Panwar, added: “We expect positive growth to Thomas Cook’s Narayan. “Tourists from from German-speaking markets in 2015 German-speaking markets seek experien- with the introduction of the e-visa. Ger- tial travel. They now want new destinations many is one of our old key markets and like Madhya Pradesh, Maharashtra, Karna- Germans are high spenders. taka, Kashmir and Himachal Pradesh,” he “We are promoting India through our said. diplomatic missions and travel consultants “Besides participating in tradeshows like there. We are here at ITB Berlin and will be ITB Berlin, we are educating our partners holding a roadshow in Frankfurt later this about these destinations.” year. The Ministry of Culture has created

sergwsq/123RF.com Furthermore, the Indian government’s a list of festivals in India for promotion in introduction of the new e-visa scheme is German-speaking markets.” he Indian trade saw a mixed bag have been small. As per the Ministry of likely to boost arrivals from Germany. But Arup Sen, director, special projects, of performance for the German- Tourism, India recorded about seven mil- Applauding the simplified visa system, Cox & Kings, pointed out the need to revive speaking markets in 2014, but lion arrivals in 2013, to which Germany, Carlson Rezidor’s Rana said: “German- German longhaul charters to India in order stakeholders are generally op- Austria and Switzerland contributed 3.6, speaking travellers are an important seg- to see any significant uptrend. “The large timisticT this year as Germany is among 0.5 and 0.7 per cent respectively. ment...We have been participating in ITB volume of German movement for long va- 43 countries included in India’s e-visa “Last year was tough for the European Berlin and this year we are promoting the cations to Goa collapsed a long time ago. scheme launched last November. economy. We faced a year-on-year decline presence of our brands in India. Our global A typical German national takes two short- Germany is one of India’s top 10 source of about six per cent in supply from Ger- sales teams are equally focused on promot- haul and one longhaul vacations yearly – markets, while Switzerland and Austria many,” said Prashant Narayan, COO and ing India as a growing destination to the India should reclaim this share of the pie.”

HOW TO SELL Family fun at Adlabs Imagica VIEWPOINTS

Adlabs Imagica, What are your business prospects for 2015? a theme park 75km DOfrom Mumbai, is a destination for families. Boasting Nikhil Sharma, COO, Red Fox Hotels 26 attractions and five themed As per Cushman & Wakefield, Delhi-NCR and restaurants, it is divided into the Mumbai are expected to see an addition of zones of Viva Europa, Arabia, 6,798 rooms by end-2015. Despite a hope- Asiana, Americana, India and ful economic outlook, such supply growth Zambo Africa, each with its own may impact hotel performance in the short highlights. term. The stability of the global market along with the strength of the Indian rupee are criti- The snow-clad cal in assuring a healthier performance by these mountains of two gateway markets of India. SEELadakh in Jammu and Kashmir are perfect for those seeking new destinations beyond Subhash Goyal, president, Indian Associa- the Golden Triangle (Delhi-Agra- savour modern Indian cuisine The 85-key tion of Tour Operators Jaipur), Kerala and Goa. Khardung prepared using elements of Khyber We have been pleading with the Indian La Pass, the highest motorable molecular gastronomy, iconic STAY Himalayan government to relax our visa regime for road in the world, offers a 360˚ Indian dishes, and popular dishes Resort & Spa, Gulmarg in the so many years. With the government view of the Himalayan range. from around the world with an Pir Panjal Himalayan range offers introducing visas on arrival, enabled by Indian twist. It offers a casual breathtaking views of snow-capped the electronic travel authorisation scheme, Located in Gurgaon, dining ambience and also serves Affarwat peaks. Find here The Khyber for nationals of 43 countries last year, we Farzi Cafe is molecular cocktails and liquor Spa by L’Occitane, a wellness centre expect tourist arrivals to India to grow signifi- EAT where guests can options. and heated indoor swimming pool. cantly in 2015.

ITB Berlin day1 p20-21 Indiaknxymy1hhfeb13(H).indd 20 13/2/15 2:16 pm 4.3.2015 TTG Show Daily ITB Berlin 21

WHAT’S NEW

1 Hyatt Place Gurgaon/Udyog Vihar opens in Haryana The 176-room Hyatt Place Gurgaon/Ud- yog Vihar marks the first Hyatt Place ho- tel in Delhi NCR and the second in India, following the 2012 opening of Hyatt Place Hampi. Facilities include F&B outlets Gallery Kitchen Breakfast, 24/7 Gallery Menu & From left: Hyatt Place Gurgaon/Udyog Vihar; JW Marriott Mussoorie Walnut Grove Resort & Spa Market, and Coffee to Cocktails Bar, in addition to 253m2 of meeting space, a 24-hour gym and an outdoor swimming pool. Free Wi-Fi is available throughout the premises. The hotel also offers convenient access to Gurgaon’s famous attractions like Appu Ghar, Kingdom of Dreams, The Sultanpur Bird Sanctuary and Sohna Lake.

2 The Park Hotels rolls out new design property The Park Hotels has launched the first property of its design- and price-con- scious brand Zone by The Park in Coim- batore. Targeted at the mid-scale market, the 56-room property caters to business and leisure travellers. Z Bar is a lively casual lounge offering a free-flowing world cuisine experience, with multiple service points and formats, and innovative multi-pricing options. Other attractions at this hotel include the open-plan lobby that can be rear- ranged for private events; a bulletin that connects guests with the city’s action; and gaming consoles. Junior Page 3 JW Marriott’s first Indian resort 4 column (173mm) x 280mm opens in Mussoorie JW Marriott Hotels & Resorts has opened its first resort in India, the JW Marriott Mussoorie Walnut Grove Resort & Spa, in the hill station of Mussoorie, at the foothills of the Garhwal Himalayan ranges. The 115-key luxury property boasts Mussoorie’s largest entertainment centre, The Den, which comprises bowling al- leys, gaming consoles, a billiard room and other amenities. It also offers 368m2 of conference and banquet space, the Cedar Spa by L’Occitane and several restaurants.

4 TAAI broadens members’ benefits The Travel Agents Association of India (TAAI) will launch a Preferred Partner Programme (PPP) at its annual convention scheduled for March 26-28 in Bali, to provide a ‘preferred’ status to airlines, hotels and NTOs, which will in turn offer TAAI members benefits such as better remuneration, an extended payment cycle and sponsorship for the association’s events. TAAI is not looking at a specific num- ber yet but is keen to have as many stake- holders as possible on board for PPP. It will place the list of PPP participants on its official website.

5 Keeping the wine company Located at DLF Cyber Hub in Gurgaon, The Wine Company offers the unique concept of a wine shop within a restau- rant. One can choose from over 150 kinds of wine and other spirits and pair it with world-class Continental and European cuisine. The 250-seat restaurant offers wines sourced from more than 35 countries along with a lavish spirits collection at wholesale prices. The menu features dish- es from across the globe.

ITB Berlin day1 p20-21 Indiaknxymy1hhfeb13(H).indd 21 13/2/15 2:16 pm 4.3.2015 TTG Show Daily ITB Berlin 22 News Analysis

kingdom in 2015 until its economy im- proves and the situation in Crimea eases.” Peter Foster, vice president, sales at Onyx Hospitality Group, said the com- pany was also feeling the pinch across its Thailand properties, though “recent per- formance has shown some encourage- ment, highlighting perhaps some resil- ience in the three-star market”. “As there have been cancellations of charter flights from Russia, it is likely the situation will continue for some time. The Russian operators whom we have spoken with are feeling particularly challenged by the ongoing situation. We hope things will improve in 2015.” Most industry sources that TTG Asia spoke to do not anticipate any turna- round in the short term. “The worst is yet to come and the full impact won’t be felt until peak season 2015/16,” said Bill Barnett, managing director of C9 Hotel- works. “A lot of packages (arriving in No- vember and December) were booked and prepaid in early-2014 before the rouble’s collapse.” Thailand, in particular, is paying the price for relying too much on mass tour- ism, he opined. Record growth from markets such as China and Russia are un- sustainable in the long term and will ul- timately dampen profitability within the travel trade. “Talk to hoteliers in the resort market and they’ll say the Chinese are already holding up their hands and saying they can fill the shortfall from Russia, but that will come at a price. The (Chinese) will want 20 to 30 per cent discounts. So what we are essentially seeing is the commod- itisation of travel. It’s the Walmart model Rouble where the market will be driven by price and discounting,” added Barnett. “(Hotels) may get occupancy, but we can be sure that RevPAR will come under a concerted attack. It’s too early to say by how much it will decline, but it will be significant. There is no national tourism trouble agenda on pricing – at the moment it’s all about being ‘happy’ – and that’s very un- healthy.” Hit by plummeting oil prices and economic sanctions imposed by the West, Russia’s Pegas’s Atac agrees that the decline will be long and hard. Businesses that want currency turmoil is roiling South-east Asia’s tourism industry too, reports Greg Lowe to survive must focus on reducing costs, which will ultimately result in layoffs. “People say I am a pessimist, but I am ussia’s political and economic mance over the last month serves as a bell- arrivals to Thailand would fall 9.3 per cent a realist,” he remarked. “If someone has a crises, compounded by the re- wether of worse to come. to nearly 1.6 million in 2014, significantly magic wand to fix things then maybe I’ll cent collapse of the rouble, will “I personally think it will take (Rus- lower than the Tourism Authority of Thai- be proved wrong. But I don’t believe in rock the region’s tourism indus- sian president) Putin two years to sort the land’s 1.9 million target for the year, or magic. There is no way out.” Rtry for the next two years, say travel busi- (political and economic) problems,” he the 32.7 per cent growth achieved in 2 ness leaders. added. 013. It expects a further decline of 24.6 The declining rouble, which in Decem- This is especially bad news for Thailand, per cent this year with revenue to slide by ber 2014 fell below 74 against the US dol- where Russia is the third largest source 20.7 per cent to 90 billion baht (US$2.7 RUSSIA’S WOES lar from 44 the previous month, slashed billion). market, after China and Malaysia. Official Politics: Relations between Russia and the spending power of Russian travellers, Either way, the decline will be felt at figures show Thailand received more than Ukraine deteriorated following the Ukrainian playing a role in the collapse of more than every level of the tourism business. While 1.4 million Russian visitors from January revolution in February 2014 which ousted 20 travel agencies in Russia and halving Pegas is currently continuing its 10 charter to November 2014, a year-on-year drop of a pro-Kremlin government. Crimea, then Russian arrivals to Thailand at the height 4.9 per cent. Pegas brought some 506,000 flights to Bangkok and nine to Phuket, on part of Ukraine, was annexed by Russia in of peak season. Russians to Thailand during 2014. a 10-day average the operator has slashed mid-March. Russia has been accused of “The sunshine days are over,” said Atac is now forecasting the company’s its daily number of buses in use from 382 providing financial and military support for Kubilay Atac, general manager of Pegas arrivals will fall by 65 per cent to between last year to just 99. anti-government forces in Ukraine since the Touristik Thailand, one of the largest in- 150,000 and 165,000 this year, with the to- The Thai Hotels Association last De- beginning of the crisis. bound operators in the market. “Business tal number of Russians visiting Thailand cember reported Russian room reserva- will never be the same again, especially in unlikely to surpass 600,000. tions in Pattaya had fallen for the first time Economics: The EU levied sanctions Thailand. “The problem is Russia is really the in 12 years, plummeting by 70 per cent to against Russia as a result of its actions in “I have been warning about the major number one market,” he elaborated. 30 per cent occupancy. Ukraine and Crimea, dragging on an already Russian crisis for some time. I had expect- “There are more Chinese, but they stay Said a senior executive at an interna- flagging economy. The plunging oil prices, ed the rouble to fall below 50 to the dol- for three to five nights. On average Rus- tional hospitality company, speaking on which halved in the six months to December lar in February. It was a big slap in the face sians spend 11 nights, often more, so it’s condition of anonymity: “Our hotels in 2014, caused further problems for Russia when it happened in peak season, the one a major market in terms of roomnights. Bangkok and Phuket have seen a signifi- and the rouble’s decline. period we had to recover losses from last The decline will be felt everywhere, from cant drop in Russian guests towards the Currency: The rouble fell from about 32 year (due to Thailand’s political crisis).” hotels to tour guides.” end of 2014. against the US dollar in January 2014 to 44 Atac expects all of the region’s tour- Other analyses are less dire, but they are “With the rouble collapsing at the end in November, further dipping to about 74 in ism markets, especially Bali, Vietnam and not optimistic either. Kasikorn Research of last year, we can anticipate a steady mid-December. Thailand, will be severely affected. Perfor- Center in December forecasted Russian decline of Russian travellers visiting the

ITB Berlin day1 p22 News Analysis_V2xymy-finalfeb12.indd 22 13/2/15 2:04 pm

VOTED AS NEW7WONDERS CITIES OF THE WORLD

VISIT THE PHILIPPINES STAND AT HALL 26A

Getting There: More Things to Do:

Calle Crisologo, Vigan itsmorefuninthephilippines.com facebook.com/itsmorefuninthephilippines NEWS – ACCOR HOTELS Supplement

RESORTS REPORT THE HOTTEST NEW DESTINATIONS FOR RELAXATION A resort holiday means different things to different people, from romance to relaxa- tion to relentless recreation. No matter what your favourite resort getaway is, Accor is sure to have the hotel to meet your needs, with a selection of over 100 resort properties across Asia Pacific. Below are just some of the best Accor resorts in Asia: ITB Berlin, Germany Visitors to Pullman Phuket Arcadia Naithon Beach will take away unforgettable March 4, 2015 memories of the hotel’s design and setting, especially its waterfalls and stunning views of the Andaman Sea. Naithon Beach is directly accessible from the hotel and is one of the island’s best kept secrets. Guests will have their every culinary whim satisfied, whether it’s a cocktail by the pool, a warm pastry at any hour, or a bowl of Pad Thai noodles, thanks to the wide range of convivial eating areas. Accor Hotels Supplement Pullman Danang Beach Resort, located on the stunning white sands of Bac My An Beach, offers endless activities including an 18-hole golf course, tennis, swimming pool, day spa, jet-skis, boat excursions etc. and comprises 187 rooms and cottages. The hotel’s gourmet restaurant, Épice, serves upscale, conceptual food that combines an urban style with the finesse of a five-star establishment. The bar, Azur Lounge, Spectacular Expansion for Pullman Hotels in Asia offers a wide selection of wines by the glass, as well as a range of beers and liquid ni- trogen cocktails. The Park Lane Hong Kong, a Pullman Hotel The newly-built Novotel Phuket Karon Beach Resort & Spa offers a range of rooms Pullman Khao Lak Katiliya Resort and Villas, Phang Nga, Thailand including family rooms, deluxe rooms and private plunge pool suites for every taste and budget. There are several dining options including Horizons all-day dining, the Grand Mercure Goa Shrem Resort, India TAi Restaurant, Joe Kool’s Pool Bar and Grill and The Champion’s Sports Bar. Guests also have a range of pools to choose from including a Lagoon Pool, an Oasis Pool with a chill-out feel and butler service, plus a Kids Club Pool, Kids World and Teen provides the ultimate in relaxation, the resort features 121 upscale rooms and suites, Hangout to keep all members of the family happy. There is also an In|Balance Spa and a vitality pool, four restaurants and bars and a holistic day spa. The resort features Fitness Centre. dramatic architecture that reflects its charming Indo-Portuguese location. Accor also In India’s premium beach playground, the Grand Mercure Goa Shrem Resort launched the Novotel Goa Shrem Resort in the same area, which is perfect for fami- opened late last year, nestled amidst lush paddy plantations hidden away from but lies with recreational facilities including a pool, kids club and games room as well as close to the area’s bustling nightlife and beaches. Designed as a magical hideaway that bright, modern dining outlets.

In just over seven years since its welcome and the promise of serving light meals, cocktails and already started with a new rooftop launch, Pullman has become one connectivity, Pullman hotels are beverages. Leisure facilities include terrace which is perfect for private of the most dynamic upscale hotel aimed at today’s busy and demanding five pools, a luxurious day spa, two events, a new business centre and brands in Asia Pacific, quickly traveller. fitness centres and a Kids Club. two floors of new executive rooms. establishing itself as the largest 5-star The brand has celebrated some Pullman Surabaya is a 307- The lobby will be refurbished next hotel brand in Australia and Accor’s great openings across Asia recently room hotel located in the centre of and will be followed by more rooms fastest growing brand in Greater including Pullman Khao Lak Katiliya Indonesia’s second largest city and and public spaces to create a bright, China. Pullman recently announced Resort; The Park Lane Hong Kong, close to an endless array of dining, modern hotel in a prime location its 50th hotel in Asia Pacific and is set a Pullman Hotel; and Pullman shopping and entertainment options. in Causeway Bay. The hotel boasts for enormous expansion with almost Surabaya City Centre. Currently undergoing a renovation several dining options including Riva 40 Pullman hotels in the pipeline Located on a private beach it will be unveiled by the end of the Sofitel Bali Nusa Dua – The Complete Package across the region. overlooking the Andaman Sea, year, but remains open throughout. restaurant on the 27th floor, plus the One of the biggest trends in travel in recent years has to travel too far. with Sofitel guests enjoying direct access to this exclusive Pullman hotels are typically vibrant Pullman Khao Lak consists of 223 The Park Lane has been a landmark Deck bar on the same floor, with been a surge in , where people are want- Sofitel Bali Nusa Dua is a great example of this kind lifestyle venue with its plush sunbeds, freeform pool and hubs of exchange, offering tailored breathtaking rooms and villas, many hotel in Hong Kong for 40 years and both offering stunning harbour and ing more from their hotel than just a place to stay. Now of ‘destination’ hotel and features extensive leisure facili- swim-up bar plus regular themed parties that bring to- services, innovative technologies with their own private swimming will undergo a HKD$200 million city views. Café One provides all-day they want a place that can offer them wellness, experienc- ties including a luxurious So Spa with traditional beauty gether the worlds of music, film, art and gastronomy. es and a point of differentiation. treatments and a separate Vietura Cosmedi-spa which and a new approach to organising pool. The resort has six restaurants, renovation program after joining dining and George & Co. provides a By joining with world-famous names like Nikki Beach A growing number of travellers also want a hotel that offers more intensive (but non surgical) treatments for meetings. With contemporary from casual beachfront venues to the Pullman family in January more intimate wine bar atmosphere and Vietura, Sofitel Bali Nusa Dua offers its guests a com- can be a complete destination in itself. In an increasingly anti-aging and slimming. architecture and design, a warm specialty restaurants, and two bars this year. The refurbishments have for drinks and casual bites. busy world there is a strong demand for a hotel where The resort also offers an excellent kids club, spectacu- plete holiday experience without having to leave the re- guests can arrive and immerse themselves in the local cul- lar swimming pools, a wedding chapel on its own private sort. This is a trend that is likely to continue to grow in ture and leave refreshed and rejuvenated without having stretch of beach and the brand new Nikki Beach Bali, coming years. QUICK, EASY, ONLINE CHECK-IN Briefs EUROPEAN VISITORS DRIVE STRONG DEMAND IN ASIA PACIFIC Briefs As mobile devices continue to change our options and perhaps restaurant and Accor Reaches 600 Hotels in Asia Pacific The United Nations World Tourism Organisa- upheaval, up 11.62% compared to 2013. Business lives, Accor is revolutionising the way it wel- sightseeing recommendations. Then, rather Accor ended 2014 by opening its 600th hotel in Asia Pacific, and signaled plans to comes guests to its hotels, with a new project tion (UNWTO) has predicted that international travel is down slightly from Europe but a strong Accor Hotels Partner with China’s Hauzhu Hotels than having to provide credit card details and open at least one hotel per week in the region for the coming year. Indeed, the group that will streamline the process by moving go through the formalities when they arrive, tourism will grow by 3–4% for 2015, and despite appetite for leisure has meant that holiday tour- has already reached 621 at the time of writing, with a strong December and January. Accor finished 2014 by signing a strategic partnership with Hauzhu “the boring bits” to people’s devices. Accor’s staff will have time to warmly welcome guests, a slow recovery in some parts of Europe, Accor ism has grown and this is good news for Asia Hotels Group, a leading Chinese hotel operator which has created access Welcome Project is part of the group’s €225 provide useful information and answer any says European arrivals are a key driver of eco- Pacific hoteliers because European visitors stay to a network of over 2,000 hotels in China. Between Huazhu and Accor MGallery Shines Bright in Vietnam nomic growth in Asia Pacific. million investment in digital technology to questions. much longer than regional tourists. The Europe- the group will also have access to more than 47 million loyalty members. enhance the customer journey. More services will go mobile in the future The MGallery Collection, Accor’s upscale boutique lifestyle brand two beautiful new Last year Russian, German, French and UK an leisure market, for example, was up 8.6% in The alliance is designed to rapidly accelerate Accor’s expansion in China travelers went to Asia in strong numbers, with Accor’s ‘Welcome Project’ will allow staff to and each Accor brand will deliver different hotels to the collection in Vietnam, with the launch of Hotel des Arts Saigon and the Australia to September 2014. and give Accor’s hotels better brand recognition with the 140 million plus provide more personalised service instead of touches to personalise the experience. Hotel Royal Hoi An. Both hotels evoke the romance of French Indochina but each con- visitation to Accor hotels in Bangkok and Bali up Accor says that the mixed economic conditions Chinese travelling overseas this year. 11% thanks largely to German and Russian guests. being bogged down with paperwork to regis- Vivek Badrinath, Accor’s Deputy CEO veys a distinct style. Behind the modernist glass and steel façade of the Hotel des Arts in Europe are driving more cost-conscious and While the collapse of the Russian rouble is expect- ter guests. It will mean that guests can check- Marketing, Digital Solutions, Distribution guests will discover stylised furniture and period nuances that showcase the glamour experiential travel and this has led the group to Thailand and Laos – Sofitel and MGallery Hotels ed to weaken outbound travel, the relative value in online up to two days before their arrival and Information Systems says it is all about and romance of the Indochine era. Meanwhile in the UNESCO World Heritage-listed expand its lifestyle hotel offerings. The increase of Asian holidays should mean that Asia remains Planned for Thailand and Laos via accorhotels.com on their mobile phone. delivering information and ease to guests and town of Hoi An, the Hotel Royal blends historical charm with modernity and is located in ibis Styles, which provides great value with popular with Russians for 2015. The Sofitel and MGallery brands are set to expand into Thailand and This advanced check-in will only be available enabling hoteliers to focus on their passion to on the riverbank with wonderful views. In Australia, European visitors were up last year cool design, and the boutique MGallery brand debut in Laos later this year. Hotel de la Paix Luang Prabang will re- if they have booked directly through Accor or provide more personalised service. thanks largely to growth from Germany and the are both a reflection of these growing trends and brand to Sofitel Luang Prabang and the 3 Nagas Luang Prabang will if they are loyalty program members or sub- Technology enables you to have an easier A 100 Hotel Network in Indonesia UK, and the weakening Australian dollar should both brands have found strong interest from Eu- join the MGallery Collection following a renovation. In Hua Hin in scription cardholders. and better travel experience,” he says. “So fun- make travel to that country more affordable in ropean travellers. Thialand, Hotel de la Paix will rebrand to Sofitel So Hua Hin. These On the day of arrival, guests will receive a damentally it’s about improving the customer More than two decades since launching in Indonesia, Accor has established itself as 2015, leading to another good year for hotels As a proudly European hotel group, Accor has three additions to the Accor family are all intimate, boutique properties welcome message confirming that their room experience in such a way that we are able to the country’s largest hotel group. Last year Accor opened more than 30 hotels across down under. European visitor arrivals were also always invested in attracting European travellers with enormous appeal for travellers seeking a high-end hotel with a real is available and also providing practical tips be with them throughout their journey and Indonesia and with at least 20 confirmed projects for this year, the group is on target to very strong in Thailand in 2014, despite political and the group is hopeful of. point of difference in two of Asia’s hottest upcoming destinations. about the hotel such as parking information, enable them to get the most out of their stay.” reach 100 hotels in Indonesia by the end of the year.

CIA15015_3419_Accor_ITBwrap_4pp260x380pt_FA.indd 1-2 6/02/2015 2:05 pm NEWS – ACCOR HOTELS Supplement NEWS – ACCOR HOTELS Supplement Celebrating Singapore’s 50th with New Hotels Novotel Inle Lake Myat Min, Nyaung Shwe, Myanmar The Lake Garden Nay Pyi Taw, MGallery Collection, Myanmar Singapore will turn 50 this year, and Accor will celebrate by relaunching the landmark Singapore Resort & Spa Sentosa as its second Sofitel. Following the successful opening of the Sofitel So Singapore last year, the Sentosa hotel will offer an idyllic escape from the city, with 215 rooms and suites set stop a cliff in 27 acres of lush tropical woodlands and landscaped water gardens. With direct access to Tanjong Beach, the Sofitel will boast excellent leisure facilities including two swimming pools, tennis, volleyball and badminton courts and dining outlets including the award-winning The Cliff restaurant which boasts beautiful sea views. Last year the first stage of the renovations was unveiled when the resort opened the largest So Spa by Sofitel, offering 14 treatment rooms, six outdoor spa pavilions and a gorgeous spa garden complete with float pool and mudpool. Its sister property, the Sofitel So has quickly gained a reputation for its gold-tiled rooftop pool and playful décor that blends the best of Singapore with strong French flair. Featuring signature touches by Karl Lagerfeld and design by Isabelle Miaja, it is unlike any other hotel in the Lion City. Both Sofitels will work closely together to offer guests the best of both worlds – a luxury boutique city experience complemented by an idyllic island oasis that Sofitel So Singapore is less than 20 minutes’ drive away. No stop to Singapore should be complete without a visit to both. Discover Enchanting Myanmar Pullman Brisbane Airport and ibis Brisbane Airport, Brisbane, Australia Accor was the first international hotel Grand Bell which offers all-day dining a variety of Asian and international spe- tre, swimming pool and spa facilities. The group to announce its re-entry into My- and a diverse choice of cuisines, from lo- cialties, while the Sunset restaurant offers hotel is located on the river bank, midway anmar, with the opening of the Lake Gar- cal Myanmar dishes to those inspired by an a la carte menu with a walk-in wine between the city and Yangon International den Nay Pyi Taw MGallery Collection, an neighbouring countries. The Oak Roam is cellar and the Pool Bar offers more casual Airport and not far from Inya Lake. upscale which welcomed an impressive wine cellar and cigar room, dining. Leisure facilities include a fitness This year will also see the launch of the world leaders during an ASEAN meeting while Primo Italian restaurant offers ex- centre and spa. Novotel Yangon Max with over 360 rooms, in August last year. quisite Western cuisine in an atmospheric Inle Lake is a natural sanctuary in a three restaurants including a rooftop The hotel is set in a beautiful landscaped setting. popular eco-tourism destination and the French restaurant, a bar, a 1000 sqm ban- garden overlooking a tranquil lake and has In addition, the hotel boasts some of the Novotel recognises the importance of bi- quet room, eight meeting rooms, a pool just 165 rooms with strong references to city’s best conference facilities with capac- odiversity and unique natural resources. and wellness centre. The hotel will be with- Myanmar’s rich culture throughout. The ity for 250 delegates, six meeting rooms The hotel has integrated Accor’s Planet 21 in walking distance of Shwedagon Pagoda, hotel’s interior is full of beautiful artworks and two state-of-the-art boardrooms. It is sustainability program into its operational Inya Lake and Junction Square Shopping that provide a true sense of place, such as also great for leisure travellers thanks to its procedures and uses one of the most so- Centre. a gigantic alms-like bowl in the lobby, Bur- M Spa which offers massage therapies that phisticated water treatment systems in the Other projects in the pipeline include mese script adorning the walls, and archi- will rejuvenate and refresh both the body country. the Novotel Mandalay Mingalar and The tectural arched doorways. The Presidential and mind. Other Accor hotels in development Sebel Yangon Myat Min which will bring Suites and Executive Suites are reminiscent Accor followed this opening with the include the Pullman Yangon Myat Min a new standard of apartment-style accom- of art galleries and temples, with opulent launch of the brand new Novotel Inle Lake which is an upscale hotel designed with modation to the destination. The future teak furniture and décor. Myat Min. It features 120 junior suites and a modern, contemporary style, which looks very bright for tourism in Myanmar To indulge discerning travellers with lake villas, as well as two presidential villas. is set to open later this year. It will boast and Accor is proud to offer international top gastronomic experiences, The Lake There are several dining options includ- 300 rooms, two restaurants and bars, four standard hospitality in the country with Garden offers several dining options: The ing the Terrace Restaurant which serves banquet and meeting rooms, a fitness cen- these outstanding new hotels. Grand Plans for New Zealand

Sofitel Queenstown, New Zealand

NEW LUXURY IN SYDNEY Accor is the clear leader in Australia, with almost Together the hotels will offer meeting space for up 200 hotels across every state and territory and the to 600 people with a pillarless ballroom and eight last six months has seen a swathe of new announce- conference rooms, as well as an open air terrace ments that will ensure it continues to dominate the breakout area. market. As well as winning the highly contested bid ibis Adelaide, which opened in 2014, has set new to open a hotel at the Sydney International Conven- standards for economy hotels, being the largest ibis tion Centre which is currently being developed in in the country as well as the brand’s funkiest and Darling Harbour, Accor opened the new ibis Ade- most design-focused hotel yet. With commissioned laide, announced new projects at Brisbane Airport works by street graffiti artist Ghostpatrol and the and started 2015 with the launch of the new Pull- latest Samsung technology in all 311 guest rooms, man Melbourne on the Park. ibis Adelaide is very much a reflection of the brand’s The Sofitel Sydney Darling Harbour will open in future. The hotel’s staff wear Converse sneakers, 2016 as part of a $2.5 billion development of Dar- graffiti artwork hangs in the rooms and the design ling Harbour. Set to be the centrepiece of the city’s is playful yet functional, with a communal bar that New Zealand is of strategic importance to Accor and for European travellers thanks to its lively creative culture, of the few places in the world where you can ski and surf newest convention, exhibition and entertainment the hotel company has big plans with its current network excellent food and wine scene and gorgeous countryside in the same day and the new Novotel will feature a mix of precinct, it will feature 600 rooms, numerous F&B hangs over Grenfell St, and stylish dining and chill- out spaces. The bespoke Sweetbed by ibis ensures a of almost 30 hotels set for major expansion in the next two – and soon visitors will have a new luxury Sofitel to match executive and studio rooms as well as a penthouse suite, outlets, and a rooftop infinity pool. years. the vibrancy of the city. three food and beverage outlets, a pool, gym and day spa. good night’s sleep for all and other facilities include Meanwhile Accor announced another major New Zealand’s capital is set to get its first Sofitel later Accor is also set to open a designer Sofitel So in Auck- In addition, Accor was announced as the operator for a guest laundry and onsite indoor/outdoor gym. project with a combined 5-star Pullman Hotel and this year, making Sofitel the only five-star international land in early 2016, joining the Sofitel Auckland Viaduct the Christchurch Convention Centre which will play a vi- 3.5-star ibis as part of Brisbane Airport’s Master- Starting the year with a bang, the latest addition to brand present in New Zealand’s most important cities; Harbour. Located in the beautiful former Reserve Bank tal role in the city’s recovery. Accor was the first group to plan. Pullman has established itself as the largest the Pullman family is the former Hilton on the Park Auckland (the business capital), Queenstown (the tour- building, the Sofitel So Auckland will feature 133 rooms, a re-open a hotel after the 2011 earthquake and currently network of upscale hotels in Australia and this lat- which is located at the eastern end of the Melbourne ism capital) and now the political capital, Wellington. The lobby lounge bar and restaurant, meeting and conference has two hotels in the city, whose tourism has continued to est addition will feature 130 rooms, a freeform pool CBD. The hotel will undergo soft refurbishments 130-room hotel is located on Bolton St in the centre of the spaces and pool. grow alongside its revitalisation project. and top-floor executive lounge and bar. The adja- to bring it to Pullman’s international standards and city and will feature extensive meeting facilities, a fitness Meanwhile, Accor also recently announced a new No- With hotels in all of New Zealand’s major tourism desti- cent ibis Brisbane Airport will offer 243 rooms, an features an executive lounge, a day spa, gym, out- Sofitel Sydney Darling Harbour, Australia centre, indoor pool and food and beverage outlets show- votel that will open its doors in New Plymouth on the west nations, Accor remains the leader in the “land of the long alfresco restaurant and a rooftop bar and lounge. door heated pool and excellent meeting facilities. casing the best regional produce. Wellington is a favourite coast of the North Island. New Plymouth is said to be one white cloud” and continues to grow its network.

CIA15015_3419_Accor_ITBwrap_4pp260x380pt_FA.indd 3-4 6/02/2015 2:05 pm NEWS – ACCOR HOTELS Supplement NEWS – ACCOR HOTELS Supplement Celebrating Singapore’s 50th with New Hotels Novotel Inle Lake Myat Min, Nyaung Shwe, Myanmar The Lake Garden Nay Pyi Taw, MGallery Collection, Myanmar Singapore will turn 50 this year, and Accor will celebrate by relaunching the landmark Singapore Resort & Spa Sentosa as its second Sofitel. Following the successful opening of the Sofitel So Singapore last year, the Sentosa hotel will offer an idyllic escape from the city, with 215 rooms and suites set stop a cliff in 27 acres of lush tropical woodlands and landscaped water gardens. With direct access to Tanjong Beach, the Sofitel will boast excellent leisure facilities including two swimming pools, tennis, volleyball and badminton courts and dining outlets including the award-winning The Cliff restaurant which boasts beautiful sea views. Last year the first stage of the renovations was unveiled when the resort opened the largest So Spa by Sofitel, offering 14 treatment rooms, six outdoor spa pavilions and a gorgeous spa garden complete with float pool and mudpool. Its sister property, the Sofitel So has quickly gained a reputation for its gold-tiled rooftop pool and playful décor that blends the best of Singapore with strong French flair. Featuring signature touches by Karl Lagerfeld and design by Isabelle Miaja, it is unlike any other hotel in the Lion City. Both Sofitels will work closely together to offer guests the best of both worlds – a luxury boutique city experience complemented by an idyllic island oasis that Sofitel So Singapore is less than 20 minutes’ drive away. No stop to Singapore should be complete without a visit to both. Discover Enchanting Myanmar Pullman Brisbane Airport and ibis Brisbane Airport, Brisbane, Australia Accor was the first international hotel Grand Bell which offers all-day dining a variety of Asian and international spe- tre, swimming pool and spa facilities. The group to announce its re-entry into My- and a diverse choice of cuisines, from lo- cialties, while the Sunset restaurant offers hotel is located on the river bank, midway anmar, with the opening of the Lake Gar- cal Myanmar dishes to those inspired by an a la carte menu with a walk-in wine between the city and Yangon International den Nay Pyi Taw MGallery Collection, an neighbouring countries. The Oak Roam is cellar and the Pool Bar offers more casual Airport and not far from Inya Lake. upscale boutique hotel which welcomed an impressive wine cellar and cigar room, dining. Leisure facilities include a fitness This year will also see the launch of the world leaders during an ASEAN meeting while Primo Italian restaurant offers ex- centre and spa. Novotel Yangon Max with over 360 rooms, in August last year. quisite Western cuisine in an atmospheric Inle Lake is a natural sanctuary in a three restaurants including a rooftop The hotel is set in a beautiful landscaped setting. popular eco-tourism destination and the French restaurant, a bar, a 1000 sqm ban- garden overlooking a tranquil lake and has In addition, the hotel boasts some of the Novotel recognises the importance of bi- quet room, eight meeting rooms, a pool just 165 rooms with strong references to city’s best conference facilities with capac- odiversity and unique natural resources. and wellness centre. The hotel will be with- Myanmar’s rich culture throughout. The ity for 250 delegates, six meeting rooms The hotel has integrated Accor’s Planet 21 in walking distance of Shwedagon Pagoda, hotel’s interior is full of beautiful artworks and two state-of-the-art boardrooms. It is sustainability program into its operational Inya Lake and Junction Square Shopping that provide a true sense of place, such as also great for leisure travellers thanks to its procedures and uses one of the most so- Centre. a gigantic alms-like bowl in the lobby, Bur- M Spa which offers massage therapies that phisticated water treatment systems in the Other projects in the pipeline include mese script adorning the walls, and archi- will rejuvenate and refresh both the body country. the Novotel Mandalay Mingalar and The tectural arched doorways. The Presidential and mind. Other Accor hotels in development Sebel Yangon Myat Min which will bring Suites and Executive Suites are reminiscent Accor followed this opening with the include the Pullman Yangon Myat Min a new standard of apartment-style accom- of art galleries and temples, with opulent launch of the brand new Novotel Inle Lake which is an upscale hotel designed with modation to the destination. The future teak furniture and décor. Myat Min. It features 120 junior suites and a modern, contemporary style, which looks very bright for tourism in Myanmar To indulge discerning travellers with lake villas, as well as two presidential villas. is set to open later this year. It will boast and Accor is proud to offer international top gastronomic experiences, The Lake There are several dining options includ- 300 rooms, two restaurants and bars, four standard hospitality in the country with Garden offers several dining options: The ing the Terrace Restaurant which serves banquet and meeting rooms, a fitness cen- these outstanding new hotels. Grand Plans for New Zealand

Sofitel Queenstown, New Zealand

NEW LUXURY IN SYDNEY Accor is the clear leader in Australia, with almost Together the hotels will offer meeting space for up 200 hotels across every state and territory and the to 600 people with a pillarless ballroom and eight last six months has seen a swathe of new announce- conference rooms, as well as an open air terrace ments that will ensure it continues to dominate the breakout area. market. As well as winning the highly contested bid ibis Adelaide, which opened in 2014, has set new to open a hotel at the Sydney International Conven- standards for economy hotels, being the largest ibis tion Centre which is currently being developed in in the country as well as the brand’s funkiest and Darling Harbour, Accor opened the new ibis Ade- most design-focused hotel yet. With commissioned laide, announced new projects at Brisbane Airport works by street graffiti artist Ghostpatrol and the and started 2015 with the launch of the new Pull- latest Samsung technology in all 311 guest rooms, man Melbourne on the Park. ibis Adelaide is very much a reflection of the brand’s The Sofitel Sydney Darling Harbour will open in future. The hotel’s staff wear Converse sneakers, 2016 as part of a $2.5 billion development of Dar- graffiti artwork hangs in the rooms and the design ling Harbour. Set to be the centrepiece of the city’s is playful yet functional, with a communal bar that New Zealand is of strategic importance to Accor and for European travellers thanks to its lively creative culture, of the few places in the world where you can ski and surf newest convention, exhibition and entertainment the hotel company has big plans with its current network excellent food and wine scene and gorgeous countryside in the same day and the new Novotel will feature a mix of precinct, it will feature 600 rooms, numerous F&B hangs over Grenfell St, and stylish dining and chill- out spaces. The bespoke Sweetbed by ibis ensures a of almost 30 hotels set for major expansion in the next two – and soon visitors will have a new luxury Sofitel to match executive and studio rooms as well as a penthouse suite, outlets, and a rooftop infinity pool. years. the vibrancy of the city. three food and beverage outlets, a pool, gym and day spa. good night’s sleep for all and other facilities include Meanwhile Accor announced another major New Zealand’s capital is set to get its first Sofitel later Accor is also set to open a designer Sofitel So in Auck- In addition, Accor was announced as the operator for a guest laundry and onsite indoor/outdoor gym. project with a combined 5-star Pullman Hotel and this year, making Sofitel the only five-star international land in early 2016, joining the Sofitel Auckland Viaduct the Christchurch Convention Centre which will play a vi- 3.5-star ibis as part of Brisbane Airport’s Master- Starting the year with a bang, the latest addition to brand present in New Zealand’s most important cities; Harbour. Located in the beautiful former Reserve Bank tal role in the city’s recovery. Accor was the first group to plan. Pullman has established itself as the largest the Pullman family is the former Hilton on the Park Auckland (the business capital), Queenstown (the tour- building, the Sofitel So Auckland will feature 133 rooms, a re-open a hotel after the 2011 earthquake and currently network of upscale hotels in Australia and this lat- which is located at the eastern end of the Melbourne ism capital) and now the political capital, Wellington. The lobby lounge bar and restaurant, meeting and conference has two hotels in the city, whose tourism has continued to est addition will feature 130 rooms, a freeform pool CBD. The hotel will undergo soft refurbishments 130-room hotel is located on Bolton St in the centre of the spaces and pool. grow alongside its revitalisation project. and top-floor executive lounge and bar. The adja- to bring it to Pullman’s international standards and city and will feature extensive meeting facilities, a fitness Meanwhile, Accor also recently announced a new No- With hotels in all of New Zealand’s major tourism desti- cent ibis Brisbane Airport will offer 243 rooms, an features an executive lounge, a day spa, gym, out- Sofitel Sydney Darling Harbour, Australia centre, indoor pool and food and beverage outlets show- votel that will open its doors in New Plymouth on the west nations, Accor remains the leader in the “land of the long alfresco restaurant and a rooftop bar and lounge. door heated pool and excellent meeting facilities. casing the best regional produce. Wellington is a favourite coast of the North Island. New Plymouth is said to be one white cloud” and continues to grow its network.

CIA15015_3419_Accor_ITBwrap_4pp260x380pt_FA.indd 3-4 6/02/2015 2:05 pm NEWS – ACCOR HOTELS Supplement

RESORTS REPORT THE HOTTEST NEW DESTINATIONS FOR RELAXATION A resort holiday means different things to different people, from romance to relaxa- tion to relentless recreation. No matter what your favourite resort getaway is, Accor is sure to have the hotel to meet your needs, with a selection of over 100 resort properties across Asia Pacific. Below are just some of the best Accor resorts in Asia: Visitors to Pullman Phuket Arcadia Naithon Beach will take away unforgettable memories of the hotel’s design and setting, especially its waterfalls and stunning views of the Andaman Sea. Naithon Beach is directly accessible from the hotel and is one of the island’s best kept secrets. Guests will have their every culinary whim satisfied, whether it’s a cocktail by the pool, a warm pastry at any hour, or a bowl of Pad Thai noodles, thanks to the wide range of convivial eating areas. Accor Hotels Supplement Pullman Danang Beach Resort, located on the stunning white sands of Bac My An Beach, offers endless activities including an 18-hole golf course, tennis, swimming pool, day spa, jet-skis, boat excursions etc. and comprises 187 rooms and cottages. The hotel’s gourmet restaurant, Épice, serves upscale, conceptual food that combines an urban style with the finesse of a five-star establishment. The bar, Azur Lounge, Spectacular Expansion for Pullman Hotels in Asia offers a wide selection of wines by the glass, as well as a range of beers and liquid ni- trogen cocktails. The Park Lane Hong Kong, a Pullman Hotel The newly-built Novotel Phuket Karon Beach Resort & Spa offers a range of rooms Pullman Khao Lak Katiliya Resort and Villas, Phang Nga, Thailand including family rooms, deluxe rooms and private plunge pool suites for every taste and budget. There are several dining options including Horizons all-day dining, the Grand Mercure Goa Shrem Resort, India TAi Restaurant, Joe Kool’s Pool Bar and Grill and The Champion’s Sports Bar. Guests also have a range of pools to choose from including a Lagoon Pool, an Oasis Pool with a chill-out feel and butler service, plus a Kids Club Pool, Kids World and Teen provides the ultimate in relaxation, the resort features 121 upscale rooms and suites, Hangout to keep all members of the family happy. There is also an In|Balance Spa and a vitality pool, four restaurants and bars and a holistic day spa. The resort features Fitness Centre. dramatic architecture that reflects its charming Indo-Portuguese location. Accor also In India’s premium beach playground, the Grand Mercure Goa Shrem Resort launched the Novotel Goa Shrem Resort in the same area, which is perfect for fami- opened late last year, nestled amidst lush paddy plantations hidden away from but lies with recreational facilities including a pool, kids club and games room as well as close to the area’s bustling nightlife and beaches. Designed as a magical hideaway that bright, modern dining outlets.

In just over seven years since its welcome and the promise of serving light meals, cocktails and already started with a new rooftop launch, Pullman has become one connectivity, Pullman hotels are beverages. Leisure facilities include terrace which is perfect for private of the most dynamic upscale hotel aimed at today’s busy and demanding five pools, a luxurious day spa, two events, a new business centre and brands in Asia Pacific, quickly traveller. fitness centres and a Kids Club. two floors of new executive rooms. establishing itself as the largest 5-star The brand has celebrated some Pullman Surabaya is a 307- The lobby will be refurbished next hotel brand in Australia and Accor’s great openings across Asia recently room hotel located in the centre of and will be followed by more rooms fastest growing brand in Greater including Pullman Khao Lak Katiliya Indonesia’s second largest city and and public spaces to create a bright, China. Pullman recently announced Resort; The Park Lane Hong Kong, close to an endless array of dining, modern hotel in a prime location its 50th hotel in Asia Pacific and is set a Pullman Hotel; and Pullman shopping and entertainment options. in Causeway Bay. The hotel boasts for enormous expansion with almost Surabaya City Centre. Currently undergoing a renovation several dining options including Riva 40 Pullman hotels in the pipeline Located on a private beach it will be unveiled by the end of the Sofitel Bali Nusa Dua – The Complete Package across the region. overlooking the Andaman Sea, year, but remains open throughout. restaurant on the 27th floor, plus the One of the biggest trends in travel in recent years has to travel too far. with Sofitel guests enjoying direct access to this exclusive Pullman hotels are typically vibrant Pullman Khao Lak consists of 223 The Park Lane has been a landmark Deck bar on the same floor, with been a surge in experiential travel, where people are want- Sofitel Bali Nusa Dua is a great example of this kind lifestyle venue with its plush sunbeds, freeform pool and hubs of exchange, offering tailored breathtaking rooms and villas, many hotel in Hong Kong for 40 years and both offering stunning harbour and ing more from their hotel than just a place to stay. Now of ‘destination’ hotel and features extensive leisure facili- swim-up bar plus regular themed parties that bring to- services, innovative technologies with their own private swimming will undergo a HKD$200 million city views. Café One provides all-day they want a place that can offer them wellness, experienc- ties including a luxurious So Spa with traditional beauty gether the worlds of music, film, art and gastronomy. es and a point of differentiation. treatments and a separate Vietura Cosmedi-spa which and a new approach to organising pool. The resort has six restaurants, renovation program after joining dining and George & Co. provides a By joining with world-famous names like Nikki Beach A growing number of travellers also want a hotel that offers more intensive (but non surgical) treatments for meetings. With contemporary from casual beachfront venues to the Pullman family in January more intimate wine bar atmosphere and Vietura, Sofitel Bali Nusa Dua offers its guests a com- can be a complete destination in itself. In an increasingly anti-aging and slimming. architecture and design, a warm specialty restaurants, and two bars this year. The refurbishments have for drinks and casual bites. busy world there is a strong demand for a hotel where The resort also offers an excellent kids club, spectacu- plete holiday experience without having to leave the re- guests can arrive and immerse themselves in the local cul- lar swimming pools, a wedding chapel on its own private sort. This is a trend that is likely to continue to grow in ture and leave refreshed and rejuvenated without having stretch of beach and the brand new Nikki Beach Bali, coming years. QUICK, EASY, ONLINE CHECK-IN Briefs EUROPEAN VISITORS DRIVE STRONG DEMAND IN ASIA PACIFIC Briefs As mobile devices continue to change our transport options and perhaps restaurant and Accor Reaches 600 Hotels in Asia Pacific The United Nations World Tourism Organisa- upheaval, up 11.62% compared to 2013. Business lives, Accor is revolutionising the way it wel- sightseeing recommendations. Then, rather Accor ended 2014 by opening its 600th hotel in Asia Pacific, and signaled plans to comes guests to its hotels, with a new project tion (UNWTO) has predicted that international travel is down slightly from Europe but a strong Accor Hotels Partner with China’s Hauzhu Hotels than having to provide credit card details and open at least one hotel per week in the region for the coming year. Indeed, the group that will streamline the process by moving go through the formalities when they arrive, tourism will grow by 3–4% for 2015, and despite appetite for leisure has meant that holiday tour- has already reached 621 at the time of writing, with a strong December and January. Accor finished 2014 by signing a strategic partnership with Hauzhu “the boring bits” to people’s devices. Accor’s staff will have time to warmly welcome guests, a slow recovery in some parts of Europe, Accor ism has grown and this is good news for Asia Hotels Group, a leading Chinese hotel operator which has created access Welcome Project is part of the group’s €225 provide useful information and answer any says European arrivals are a key driver of eco- Pacific hoteliers because European visitors stay to a network of over 2,000 hotels in China. Between Huazhu and Accor MGallery Shines Bright in Vietnam nomic growth in Asia Pacific. million investment in digital technology to questions. much longer than regional tourists. The Europe- the group will also have access to more than 47 million loyalty members. enhance the customer journey. More services will go mobile in the future The MGallery Collection, Accor’s upscale boutique lifestyle brand two beautiful new Last year Russian, German, French and UK an leisure market, for example, was up 8.6% in The alliance is designed to rapidly accelerate Accor’s expansion in China travelers went to Asia in strong numbers, with Accor’s ‘Welcome Project’ will allow staff to and each Accor brand will deliver different hotels to the collection in Vietnam, with the launch of Hotel des Arts Saigon and the Australia to September 2014. and give Accor’s hotels better brand recognition with the 140 million plus provide more personalised service instead of touches to personalise the experience. Hotel Royal Hoi An. Both hotels evoke the romance of French Indochina but each con- visitation to Accor hotels in Bangkok and Bali up Accor says that the mixed economic conditions Chinese travelling overseas this year. 11% thanks largely to German and Russian guests. being bogged down with paperwork to regis- Vivek Badrinath, Accor’s Deputy CEO veys a distinct style. Behind the modernist glass and steel façade of the Hotel des Arts in Europe are driving more cost-conscious and While the collapse of the Russian rouble is expect- ter guests. It will mean that guests can check- Marketing, Digital Solutions, Distribution guests will discover stylised furniture and period nuances that showcase the glamour experiential travel and this has led the group to Thailand and Laos – Sofitel and MGallery Hotels ed to weaken outbound travel, the relative value in online up to two days before their arrival and Information Systems says it is all about and romance of the Indochine era. Meanwhile in the UNESCO World Heritage-listed expand its lifestyle hotel offerings. The increase of Asian holidays should mean that Asia remains Planned for Thailand and Laos via accorhotels.com on their mobile phone. delivering information and ease to guests and town of Hoi An, the Hotel Royal blends historical charm with modernity and is located in ibis Styles, which provides great value with popular with Russians for 2015. The Sofitel and MGallery brands are set to expand into Thailand and This advanced check-in will only be available enabling hoteliers to focus on their passion to on the riverbank with wonderful views. In Australia, European visitors were up last year cool design, and the boutique MGallery brand debut in Laos later this year. Hotel de la Paix Luang Prabang will re- if they have booked directly through Accor or provide more personalised service. thanks largely to growth from Germany and the are both a reflection of these growing trends and brand to Sofitel Luang Prabang and the 3 Nagas Luang Prabang will if they are loyalty program members or sub- Technology enables you to have an easier A 100 Hotel Network in Indonesia UK, and the weakening Australian dollar should both brands have found strong interest from Eu- join the MGallery Collection following a renovation. In Hua Hin in scription cardholders. and better travel experience,” he says. “So fun- make travel to that country more affordable in ropean travellers. Thialand, Hotel de la Paix will rebrand to Sofitel So Hua Hin. These On the day of arrival, guests will receive a damentally it’s about improving the customer More than two decades since launching in Indonesia, Accor has established itself as 2015, leading to another good year for hotels As a proudly European hotel group, Accor has three additions to the Accor family are all intimate, boutique properties welcome message confirming that their room experience in such a way that we are able to the country’s largest hotel group. Last year Accor opened more than 30 hotels across down under. European visitor arrivals were also always invested in attracting European travellers with enormous appeal for travellers seeking a high-end hotel with a real is available and also providing practical tips be with them throughout their journey and Indonesia and with at least 20 confirmed projects for this year, the group is on target to very strong in Thailand in 2014, despite political and the group is hopeful of. point of difference in two of Asia’s hottest upcoming destinations. about the hotel such as parking information, enable them to get the most out of their stay.” reach 100 hotels in Indonesia by the end of the year.

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