CARDIFF CITY FC
AWAY FAN GUIDE 20132014 CARDIFF CITY FC
Welcome to Cardiff City Football Club
01 The Cardiff City away fan guide has been designed to help you get the most out of your visit here at The Cardiff City Stadium.
In this guide is all the information you need to know about having a great away day here with us, including directions, match day activities, where to park and much more.
At The Cardiff City Stadium we accommodate all supporters, of all ages, with a large number of activities for everyone. Our aim is to ensure each fan has an enjoyable match-day experience regardless of the result.
We at Cardiff City Football Club would like to thank you for purchasing your tickets; we look forward to welcoming you to The Cardiff City Stadium, and wish you a safe journey to and from the venue.
We are always looking at ways in which we can improve your experience here with us, so much so we are the first club to set up an official club Twitter and E-mail address specifically for away fans to give their feedback. So if you have any comments or questions please do not hesitate to contact us at: @CardiffCityAway or [email protected] Remember to use the relevant hashtag at the bottom of each page! AWAY FAN GUIDE 201314 #Croeso CARDIFF CITY FC
How to get to the Stadium
By Car If you’re travelling to the Stadium by car, access to us from the M4 is easy. Leave the M4 at junction 33 and take the A4232 towards Cardiff/Barry. Exit the A4232 on to the Cars B4267 turn-off, signposted towards Cardiff City Stadium. Buses Walking route to stadium Follow the slip-road off the B4267 and take the second available exit off the roundabout on to Hadfield Road, and then take the third left in to Bessemer Road. Travel to the end of Bessemer Road and at the traffic lights turn left on toSloper Road, continue travelling down Sloper Road and turn left (next to the HSS Hire Shop) to access the away supporters car park. There will be Electronic Vehicle Management Signage & ‘Brown Football Signage’ to help guide you to the Cardiff City Stadium from the M4. Please be aware that devotedly following a sat nav may lead to you being directed through the City 02 Centre which will add at least 30 minutes to your journey. Match Day Parking We have an away parking area located in the away compound of the ground, which can be accessed via Sloper Road (next to the HSS Hire Shop). Tickets cost £8 per vehicle. There is parking for coaches, disabled supporters and (for those fans who arrive early) a limited number of cars that are parked at the Stadium immediately adjacent to the away turnstiles (Price £8). Thereafter, there is some further parking for away supporters at Bessemer Rd’s Wholesale Market car park (price £5) which is less than a 5 minute walk away from the stadium.
AWAY FAN GUIDE 201314 #Travel CARDIFF CITY FC
How to get to the Stadium
Walk 03 The stadium is only a 20 minute walk from the City Centre/central train station. Rail Away supporters should take the train direct to Grangetown station from Cardiff Central station. This is then a 5 minute walk to the stadium. Please note: Away supporters are advised not to transfer via Canton. Bus The CCFC match day shuttle service runs between the city centre direct to the ground every 20 minutes on game day. After the game buses pick up from the Fred Keenor statue - first bus is 5 minutes after the final whistle and run for up to an hour after the game. Taxi Taxis are approximately a £5 fare from the Cardiff central station.
Valuable Websites www.cardiffbus.com www.theaa.com www.arrivatrainswales.co.uk Cardiff Bus timetables Live traffic updates across the UK. Check before you travel. www.thetrainline.com Live train times. Buy tickets in advance for discounts. AWAY FAN GUIDE 201314 #Travel CARDIFF CITY FC
Ticketing
Purchase Tickets To purchase tickets for your clubs visit to the Cardiff City Stadium, please contact your clubs ticket office which will have a set allocation of tickets to sell for the upcoming fixture.
All away fans please enter the stadium via entrance 7 which is situated off Sloper road next to HSS hire.
04 How to use your ticket to get into the stadium l Check your ticket for which turnstile you need to go to
l One you approach the turnstile make sure you have your ticket ready
l Place the ticket into the reader
l Make sure the bar code is under the scanner
l Once the light goes green proceed through to the stadium and enjoy the match
l If the light goes RED please notify a steward who will assist you
Tickets are double bar coded to ensure ticket classification is protected.
AWAY FAN GUIDE 201314 #Ticketing CARDIFF CITY FC
Activity inside the Stadium
During your visit to Cardiff City Stadium, we have a variety of activities going on to ensure each 05 fan has the most enjoyable match-day experience possible. Activities in the away end include: l Sony PlayStation Area – Come and enjoy a game of FIFA on our PS3s in the Sony Area before the match. l Highlights Package – A highlights package of your club will be shown on the TV’s in the concourse of the away end. l Posters – We put up posters around the way end, specific to your club, to thank and welcome you to the Cardiff City Stadium as we really do appreciate your support. l Staff wearing your club shirt – Our staff at the stadium will be wearing your club shirt when serving you! These shirts are donated by the club, which are then passed on to the travelling youngsters after the game.
l Food – Where possible we try and cater food which you would normally enjoy at your own stadium. Let us know what you would like to see.
AWAY FAN GUIDE 201314 #AwayExperience CARDIFF CITY FC
Away Fan & Disabled Liaison Officers
06 To help away fans enjoy their time here at the Cardiff City Stadium, we have a ‘Get on with the Match’ liaison officer.
They will be on hand to deal with any questions or problems you may have during your visit and can be found in the away area. Your Liaison officer’s name is Debbie Thomas.
We also have dedicated Disabled Liaison officers on hand to assist disabled supporters alongside a number of stewards will also be present in this area and will be happy to assist you.
The SLO at the club is Tom Gorringe who can be contacted directly via e-mail: [email protected] or on Twitter @thgorringe
If you have any problems or queries please do not hesitate to contact him. AWAY FAN GUIDE 201314 #AwayLiaIson CARDIFF CITY FC
What other fans have said
The facilities were excellent, the posters around We have travelled many thousands of miles and ‘‘the away concourse wishing us a safe journey ‘‘enjoyed many stadia but none like our experience were superb, and to top it all we were served today. Your efforts to make us welcome with refreshments with your staff wearing our away the posters, enthusiasm, common sense and shirt, BRILLIANT. Steve, Hull City Fan professionalism of your stewards, staff and Cardiff City supporters themselves have far exceeded that of any We were made amazingly welcome from start ’’ ground we have visited in all our travels. to finish and are thrilled for Cardiff to make it ‘‘ Jane, Peterborough Fan through to promotion - despite our match result! ’’ Tom & his colleague, Tessa, went to extraordinary Many thanks for Saturday. Behaviour of marshals, lengths to make our visit as perfect as possible, ‘‘officials and police were excellent, being very helpful, & special thanks go to them for all their help & polite and good natured. Both my wife and I had an 07 kindness. Rob, Nottingham Forest Fan excellent weekend in Cardiff and thought your team, stadium and city were among the best we have visited. I cannot’’ fault your organisation of the game Neil, Bristol City Fan ‘‘in any way, your staff are a credit to you and the ’’ service at the food and drinks bar was also the best Thank you to your club & stewards for making and friendliest I have ever come across. ‘‘our visit to Cardiff City Football Club such a pleasant Dave, Crystal Palace Fan ’’ one. I would definitely return to your club and would recommend a visit to others too. I would just like to say what a pleasure it was Sally, Bristol City Fan ‘‘to visit your stadium and your staff were excellent. ’’ Ian, Leicester City Fan ’’
AWAY FAN GUIDE 201314 #Feedback CARDIFF CITY FC
Hotels, Attractions and Places of Interest
Hotel Information If you need a hotel to stay in during your stay we would recommend www.hicardiffcitycentre.co.uk or call 0871 942 9240 for more information.
Cardiff Castle The castle is located in the heart of the city and enjoys a history spanning nearly 2000 years.
Norwegian Church Arts Centre & Café Formerly a Church for Norwegian Sailors, this is a landmark building on the Cardiff Bay.
Cardiff Bay Created by the Cardiff Barrage and is home to a number of attractions such as Techniquest Science Discovery Centre, Dr Who Experience, and the Wales Millennium Centre. 08 St Fagans - National History Museum One of the world’s best open–air museums. Over forty original historical buildings and houses have been saved and re-built to tell the stories of the people of Wales from different historical periods in a 100-acre parkland.
National Museum Cardiff The Evolution of Wales gallery with meteorites, a piece of moon rock, dinosaurs and mammoths, and also the natural history galleries with objects and settings from the sea and woodlands.
Cardiff International White Water (CIWW) Cardiff International White Water (CIWW) are offering indoor surfing and white water rafting at a discounted price for away fans. £30 for surfing and £50 for raft use, all you need to do is pre-book at www.ciww.com, and bring a valid ticket/stub to prove you’re at the game.
AWAY FAN GUIDE 201314 #CardiffAttractions CARDIFF CITY FC
Cardiff Trivia
l Cardiff became a city in 1905 and was crowned the capital of Wales in 1955. 09 l Cardiff is one of the flattest cities in Britain and has more hours of sunlight than London, Edinburgh or Belfast.
l In March 2004 Cardiff was designated as the world’s first Fair Trade Capital - encouraging ethical trading and fair prices for producers in third world countries.
l Cardiff is a cosmopolitan city with more than 100 ethnic communities based in the city for over 100 years.
l Cardiff is home to Spillers records the oldest record shop in the world, established in 1894.
AWAY FAN GUIDE 201314 #CardiffTrivia CARDIFF CITY FC
Contact Us
If in the unlikely event, you do have a problem or complaint during the match, please call: 07554 158224
Or if you have any comments or feedback after the game please email [email protected] or our SLO Tom Gorringe on [email protected]
CARDIFF CITY FOOTBALL CLUB Cardiff City Stadium, Leckwith Road, Cardiff, CF11 8AZ
Main Office: 0845 365 1115 10 Fax: 0845 365 1116 Email: [email protected] Website: www.cardiffcityfc.co.uk
@CardiffCityAwayFan For more information see www.visitwales.com
AWAY FAN GUIDE 201314 #Contacts