KKB ANNUAL REPORT 2015 WE DEVELOP PRODUCTS AND SERVICES THAT REDUCE CREDIT RISK FOR THE FINANCIAL AND REAL SECTORS. WE PROVIDE A MORE SECURE FUTURE FOR TURKEY. WHO ARE WE? 60 Letter of Guarantee Status Inquiry (LGSI) 03 About KKB 60 Trade Registry Sharing System (TRSS) 04 Shareholding Structure 61 Collection Scores 05 Vision, Mission and Strategies 61 Inclination Scores 06 Milestones 61 IBAN Validation Service 08 Financial and Operational Indicators 61 LCS Customer Objections Handling System (MIDES) 62 Fraud Attempt Detection and Prevention Service MANAGEMENT 62 Loans Analysis Portal (LAP) 14 Letter from the Chairman 16 Letter from the General Manager Our Products Provided to TBB’s Risk Center 20 Board of Directors 66 Credit Limit-Credit Risk Inquiry and Information Sharing 24 Senior Management 66 Sharing Information about Protested Bills 26 Members 66 Bounced Cheque Inquiry and Information Sharing 28 Organizational Chart 66 Individual Cheque Inquiry 67 Risk Center Customer Report Service BUSINESS UNITS 67 Credit Reference System (CRS) 32 Audit Committee 68 Corporate Bureau System (CBS) 32 Information Technologies Department 69 Customer Objections Handling System (MIDES) Personal System and Software Development Unit 69 Data Verification System (DVS) Corporate System and Software Development Unit 69 Cheque Report Raw Data Presentation IT Project Management Unit 71 Risk Report Raw Data Presentation IT Infrastructure and Operation Unit 71 Duplicate Cheque Warning System 36 Strategic Planning and Corporate Relations Department 71 Bounced Cheque Warning System Banks Business Unit 71 Inquiry and Warning about Entities Prohibited from Findeks Business Unit Participation in Tenders Product Management and Development Unit 72 Data Sharing about Derivative Transactions Corporate Communications Unit 72 Data Updating Application Data Analysis and Central Decision Support Systems Unit 72 Data Validation and Sanction Application Communications Center Unit 72 Acceptance & Rejection Notifications Related to Loan Applications 38 Financial Reporting and Financial Affairs Department 73 Sharing of Internal Ratings Scores Financial and Administrative Affairs Unit 73 Credit Rating Agencies (CRAS) and Sharing of Rating Scores Budget and Reporting Unit 73 Government Agency Services and Customer Data Requests Procurement and Contract Management Unit 73 Member Requests Management Service 41 Risk Management Department 73 Risk Center Bulletins and Statistics Publishing Services 42 Compliance and Legal Department 73 Paid Bills Inquiry Service 43 Internal Audit Department 73 Sharing Information about Cheques under Interim Injunction 43 Audits Conducted, Sanctions and Penalties 73 Sharing Information about Companies that have Declared Imposed during the Period Bankruptcy/Suspended Bankruptcy/Debt Composition 43 Competition Status of the Executives of the Company 74 Sharing Information about Customers Banned from Using Cheques 43 Remuneration of the Members of the Board of Directors and 74 Revenue Administration Record Search Senior Managers 74 Cross Cheque Relations Inquiry 43 Dividend Distribution Proposal 44 Internal Control Department Findeks 44 Risk Center Data and Demand Management Department 77 Findeks 45 Human Resources Department 78 Findeks Credit Rating 78 Risk Report ACTIVITIES 78 Cheque Report 78 Cheque Index Our Products and Services 79 Warning Service 49 Limit Control System (LCS) 79 Tracer 49 Personal Credit Rating (PCR) 80 Rating Consultancy 51 False Information/Document/Declaration/Application 80 Findeks QR Code Cheque System Alert System (SABAS) 80 Letter of Guarantee Status Inquiry 52 Internet Frauds Alert System (IFAS) 81 Findeks with Numbers 52 Personal Indebtedness Index (PII) 53 Risk Report OUR SOCIAL CONTRIBUTION 54 Cheque Report 85 “You Imagine, We Realize” Social Responsibility Project 55 GeoMIS – Map-Based Reporting Service Competition 55 Agricultural Loans Assessment System (TARDES) 85 The Story of Realizing a Dream: “If You’re There, We’re There, Too” 56 Cheque Index 85 KKB’s Running Team Run for Charity 57 Central Decision Support Systems (CDSS) 57 Commercial Credit Rating (CCR) REPORTING 57 Prescribed Accounts 88 Declaration of Conformity for the Annual Report 59 Address Processing Service 90 Agenda of the Ordinary General Assembly 59 Cheque Status Inquiry 59 Farmer Registry System WHO ARE WE? 01. ABOUT KKB Accounting Period of Report Kredi Kayıt Bürosu (“KKB”), Turkey’s first vate legal entities and third real persons 01.01.2015 – 31.12.2015 and the only credit bureau was founded if consent has been given by the custo- on April 11, 1995 as a partnership between mers. Upon transfer of the Risk Centrali- Trade Name nine leading banks. As of year-end 2015, zation Center within the organization of KKB Kredi Kayıt Bürosu A.Ş. KKB, a highly regarded financial instituti- the Central Bank of Turkey, the Risk Center on, had 185 members: 53 banks, 12 con- of the Banks Association of Turkey star- Trade Registration Number sumer finance companies, 69 factoring ted up operations on 28 June 2013. KKB 329148-276730 companies, 29 leasing companies, 7 in- conducted all operational and technical surance, 12 asset management compa- activities through its own organization as Mersis Number nies and 3 other types of companies. As an agency of the Risk Center of TBB and 0564-0004-2270-0011 required by Banking Law No: 5411 (Article providing data collection and sharing ser- 73/4), KBB was established by at least vices to 192 financial institutions which Address five banks to facilitate the exchange of in- are members of the Risk Center. Barbaros Mah., Ardıç Sk., Varyap formation and documents between finan- Meridian, F Blok, ATAŞEHİR-İSTANBUL cial institutions. Under the same article, KKB offers its services not only to finan- corporate members have been sharing cial institutions, but also to individuals Anadolu Kurumlar Tax Office/Tax Number customers’ credit information through and the real sector through “Cheque Re- 564 000 4227 KKB since April 1999. port” and “Risk Report” systems launched “WHEN WE STARTED OUT in January 2013. In September 2014, KKB Phone Number With Law No. 6111 issued on February 25, gathered its services aimed at individual +90 216 579 29 29 2011, Additional Article 1 and Provisional customers and the real sector under the IN 1995, THE IMPORTANCE Article 28 were added to Banking Law umbrella of Findeks, the consumer servi- Fax Number No. 5411. Pursuant to Additional Article 1, ce platform of KKB. In addition to develo- +90 216 455 45 36 a Risk Center has been established within ping new products and services during the organization of the Banks Association the year, KKB continued to create added AND THE FUTURE OF OUR Website of Turkey (TBB) to collect the risk data of value for the banking-finance industry www.kkb.com.tr customers of credit institutions and any primarily, as well as the real sector, throu- financial institutions deemed appropriate gh partnerships across different indust- BUSINESS WAS NOT YET Call Center by the Banking Regulation and Supervisi- ries. In June 2015, KKB launched the “QR 444 99 64 – [email protected] on Agency and to share such data with Code Cheque System,” kicking off a new the referenced institutions and with the era for the real sector. CLEARLY UNDERSTOOD.” customers themselves, or with any pri- WE TOOK OFF FROM THE FUTURE NOT THE PRESENT 2 KREDİ KAYIT BÜROSU ANNUAL REPORT 2015 WHO ARE WE? 3 02. SHAREHOLDING STRUCTURE 03. VISION, MISSION AND STRATEGIES AKBANK T.A.Ş. Vision Strategies 9.09 YAPI VE KREDİ BANKASI A.Ş. TO STEADILY INCREASE THE VALUE WE DELIVER › TO ESTABLISH EFFECTIVE RISK MANAGEMENT TÜRKİYE GARANTİ 18.18 BANKASI A.Ş. THROUGH OUR PRODUCTS AND SERVICES, AND MECHANISMS BY ENSURING INFORMATION 9.09 REDUCE COSTS TO ENABLE THE FINANCIAL SECURITY AND BUSINESS CONTINUITY IN SECTOR TO MANAGE ITS RISKS MORE THE SERVICES PROVIDED TO THE FINANCIAL EFFECTIVELY, SECTOR AND REAL SECTOR, TO PROVIDE THE NECESSARY TOOLS AND › TO DELIVER CUSTOMER-FOCUSED PRODUCTS INFORMATION TO ENABLE THE REAL SECTOR TO AND SERVICES TO THE FINANCIAL SECTOR TÜRKİYE MANAGE ITS RISKS, AND REAL SECTOR BY PROVIDING ADVANCED İŞ BANKASI A.Ş. TECHNOLOGY AND HARDWARE SOLUTIONS, 9.09 TO BOOST FINANCIAL AWARENESS AND RISK AWARENESS AMONG INDIVIDUALS ACROSS THE › TO GENERATE SOCIAL AND ENVIRONMENTAL COUNTRY, HELP THEM BUILD AND MANAGE THEIR BENEFITS VIA SOCIAL RESPONSIBILITY AND CREDIBILITY, AND IMPROVE FINANCIAL LITERACY. SUSTAINABILITY PROJECTS AND TO CREATE A SOCIALLY RESPONSIBLE CORPORATE CULTURE. Mission TÜRKİYE HALK T.C. ZİRAAT BANKASI A.Ş. BECOMING TURKEY’S EVER-GROWING ASSET BANKASI A.Ş. 18.18 9.09 AND THE WORLD’S LEADING AND EXEMPLARY CREDIT BUREAU BY EXCEEDING EXPECTATIONS WITH INNOVATIVE PRODUCTS AND SERVICES. DENİZBANK A.Ş. 9.09 T. VAKIFLAR ŞEKERBANK T.A.Ş. BANKASI T.A.O. 9.09 9.09 Kredi Kayıt Bürosu (KKB), Turkey’s first and the WE ARE IMPROVING WE ARE BECOMING STRONG WE ARE STRONG WE ARE STRONGER WE ARE VERY STRONG only credit bureau was founded on April 11, 1995 NUMBER OF as a partnership between nine leading banks. MEMBERS 185 4 KREDİ KAYIT BÜROSU ANNUAL REPORT 2015 WHO ARE WE? 5 04. MILESTONES KKB CONTINUES TO GROW 1995 2005 2012 2014 2015 BY ASSUMING NEW DUTIES Turkey’s first and only credit bureau, KKB The Commercial Bureau System was put › Undergoing a period of rapid transfor- › The Findeks brand was introduced › The Findeks QR Code Cheque AND RESPONSIBILITIES THAT was established on April 11. into use for members in June. mation, KKB set out to create a system and www.findeks. com launched. Fin- System