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Founder/CEO, Adore Beauty the Activist

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Founder/CEO, Adore Beauty the Activist Reliable partner for value-added logistic process automation Exceed your customers’ expectations E-commerce is changing consumers’ expectations. They now demand speed, accuracy and flexibility throughout the entire ordering and delivery process – and want you to keep pace with their busy lives. E-commerce offers huge growth potential, but this also means that your warehouse can reach its limit sooner than expected. In such a dynamic environment, you need a reliable partner that can deliver value-added logistic process automation. Vanderlande understands the complexities associated with running a successful e-commerce operation. Vanderlande will help you to exceed your customers’ expectations and stay ahead of the competition. Visit us at Inside Retail Live, booth #113/114. For more information go to vanderlande.com or contact our team at [email protected]. > vanderlande.com MOVING YOUR BUSINESS FORWARD EDITOR’S NOTE ach year brings with it an opportunity to learn and improve. That is true for e-commerce Ebusinesses, as well as our Top 50 People in E-Commerce report. We made significant changes this year to the judging process and the publication format, with the aim of providing better content based on better information. Most notably, we have moved away from listing the Top 50 alphabetically and instead, for the first time, have ranked people according to the cumulative score CONTENTS they received from the judges. In doing so, we hope to better reflect the individual contributions each person has made to their business and the industry as 3 EDITOR’S NOTE a whole. So how did we arrive at this year’s Top 50? We first invited the judges and Internet Retailing readers to 6 FOREWORD nominate outstanding e-commerce professionals at an Australian e-commerce business or marketplace. Vendors and service providers were not eligible. After 8 JUDGES' PROFILES receiving more than 200 nominations, we then asked candidates to demonstrate excellence in six areas: best practice, knowledge sharing, influencer profile, 10 TOP 50 PROFILES innovation, leadership and broader impact. The judg- es awarded candidates a score in each area, and their total score determined their final ranking. The Top 50 are a diverse bunch. Some people are at the outset of their careers and some are well- established; some started their own business and some work for large retail groups; some are digital Internet Retailing’s Top 50 People in E-Commerce is published by Octomedia Pty Ltd marketing gurus and some are supply chain experts; they are in fashion, food, books, furniture, pets, wine, HEAD OFFICE GROUP SALES MANAGER toys, homewares, beauty and many other categories. Level 10, 51-57 Pitt St, Geoff Kingswood But they also share some characteristics, as the Sydney, NSW, 2000 [email protected] judges’ comments in the following pages show. They PO Box R217, Royal are driven to constantly improve their offering; they Exchange NSW 1225 DIRECTOR OF COMMERCIAL Tel: +61 2 9901 1800 AND INNOVATION embrace new technology and trends; they are gener- Fax: +61 2 9901 1833 Amir Engler ous with their knowledge and time, speaking at events [email protected] and mentoring colleagues; and they care deeply about EDITOR their customers. Heather McIlvaine CEO [email protected] Oliver Ranck On behalf of all the [email protected] judges, I take pleasure in GRAPHIC DESIGN congratulating this year’s Rozelle Carlos [email protected] Top 50. I hope you enjoy getting to know them and their accomplish- ments as much as I did. www.facebook.com/Internetretailing.au @internetretail @internetretailingaus www.linkedin.com/company-beta/367672/ Heather Heather McIlvaine EDITOR, INTERNET RETAILING InternetRetailing.com.au INTERNET RETAILING 3 FOREWORD FOREWORD e have just finished a bumper peak period. Australia Post Wprocessed more than 37 million parcels during Christmas. That’s 16 per cent more total volume growth than the same time last year. And it couldn’t have been achieved without a resilient local e-commerce market that offers Australian consumers a broad range of products at competitive prices. We expect 2018 to be the biggest year yet for Australia's e-commerce industry. The local market is set to spend close to $20 billion shopping online for physical goods and another $5 billion on digital goods – think concert tickets, movies, insurance and music. Considering the size of our population, we’re solid spenders in Australia. Our preliminary numbers indicate the online shopping growth rate will be at least 19 per cent year-on-year. The strength and longevity of the industry is testament to the people who operate within it, and continue to maintain such significant results. These people are the leaders in our industry – they are ambassadors, the digital elite, entrepreneurs, ‘out-of-the- box’ thinkers – who work tirelessly to bring world-class products and services to Australian consumers. It is a privilege to present Internet Retailing's Top 50 People in E-Commerce in 2018. These individuals have been selected for their commitment, determination and General Manager eCommerce and International perseverance, and have helped pave the way Australia Post for online shopping in Australia. This game is a marathon, not a sprint, and one that I’m really proud to be a part of. Congratulations to the Top 50 People in E-Commerce, and all the best for a successful year of increased shopping carts. 4 INTERNET RETAILING InternetRetailing.com.au Star_366 Top50ECommerce_FPAd_FA_OL_R.indd 1 6/2/18 8:54 am OUR JUDGES JUDGES’ MARK FREIDIN Founder, Internet Retailing Mark is a professional consult- ant in digital transformation, e-commerce, ERP and busi- ness systems integration. He has a background in retail and online strategy, financial and accounting, IT, and supply chain logistics. Before becoming a con- sultant, he was COO at Catch Group. He is also the founder of HEATHER MCILVAINE Internet Retailing. Editor, Internet Retailing Heather is the editor of Internet Retailing and a contributing journalist to Inside Retail. Before this, she was a freelance journalist covering such topics as business, technology, culture and politics for international publications. BEN FRANZI GM, eCommerce and International Australia Post Ben is an expert in the e-commerce market with a detailed understanding of global DAN FERGUSON industry trends and growth areas. CMO, Adore Beauty At Australia Post, he leads a team Dan became CMO of Adore Beauty in Janu- of e-commerce and international ary. Prior to this – and during the entire Top specialists to help businesses 50 judging process – he was CMO of buy- grow and compete online both Myplace, where he managed the company’s domestically and internationally expanding marketing strategy and its associ- by tapping into digital ated partner brands and acquisitions. Dan has marketplaces, building integrated more than 15 years’ experience leading online platforms and using analytical growth for numerous high-profile companies, insights to their advantage. including Vistaprint, Officeworks, GPG, Dell and DesignCrowd. 6 INTERNET RETAILING InternetRetailing.com.au OUR JUDGES ALITA HARVEY-RODRIGUEZ MD, Milk It Academy Alita is one of Australia's leading digital marketing futurists and the brains behind Milk it Academy. A research-based training firm to help marketers become new school digital leaders and company innovators. For over a decade, Alita has worked with global brands including SAP, Experian, SEMRush, TS14+, Estee Lauder, Myer, Power Retail and Online Retailer. MIKE LARCHER Founder/CEO, acidgreen MARK FREIDIN Founder, Internet Retailing Mike is founder and CEO of acidgreen, a multi-award winning digital commerce agency. Over 17 successful years, his teams have delivered solutions for some of the world's leading brands (D-Link, HP, Yama- ha, Universal Music), universities (UTS, UNSW, USYD, QUT) and listed companies (KPMG, Rio Tinto, ANZ, QBE). Mike has a passion for life, success and endless im- JEREMY MELTZER provement and his mission is to constantly Founder, i=Change deliver exceptional, world-class solutions. Jeremy is founder of i=Change, a unique cause-marketing platform, which makes it simple for online retailers to give back and receive the marketing benefits of doing so. Now in partnership with global brands, i=Change has become a leader in the movement of 'business for purpose', appealing widely to millennial consumers and brands wanting to make ‘giving back’ a customer experience with every purchase. LOUISA SIMPSON DAVID WHITE E-commerce consultant National leader, retail, Deloitte Louisa has worked with retail businesses for many years, David is a partner in Deloitte’s Assurance & Advisory practice with leading e-commerce teams at Coles, Pacific Brands over 19 years’ experience. A retail specialist, he leads Deloitte’s Retail, Underwear Group (Bonds, Berlei & Jockey), and MEC- Wholesale & Distribution Group. David has developed a reputation CA Brands. As an e-commerce consultant, Louisa now for first-class client service, providing proactive and practical advice, helps small and large retailers grow their e-commerce and managing highly complex assignments for a range of clients. and omnichannel businesses by providing strategic and operational support. InternetRetailing.com.au INTERNET RETAILING 7 8 INTERNET RETAILING InternetRetailing.com.au 2018 InternetRetailing.com.au INTERNET RETAILING 9 01. Jane Cay strives to create a positive work environment for the 140 employees of Birdsnest, in Cooma, New South Wales. Her efforts have been recognised by BRW, which named Birdsnest the fourth- best place to work in Australia last year. Jane was a founding board member of NORA and is currently a board member of Jobs for NSW. 10 INTERNET RETAILING InternetRetailing.com.au TOP TEN JANEFounder/CEO, BirdsnestCAY The True Believer n the small town of Cooma in the Snowy and laptops and choose any item to through every part of the business and Mountains of New South Wales is a try on.
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