Reliable partner for value-added logistic process automation Exceed your customers’ expectations E-commerce is changing consumers’ expectations. They now demand speed, accuracy and flexibility throughout the entire ordering and delivery process – and want you to keep pace with their busy lives. E-commerce offers huge growth potential, but this also means that your warehouse can reach its limit sooner than expected. In such a dynamic environment, you need a reliable partner that can deliver value-added logistic process automation. Vanderlande understands the complexities associated with running a successful e-commerce operation. Vanderlande will help you to exceed your customers’ expectations and stay ahead of the competition. Visit us at Inside Retail Live, booth #113/114. For more information go to vanderlande.com or contact our team at
[email protected]. > vanderlande.com MOVING YOUR BUSINESS FORWARD EDITOR’S NOTE ach year brings with it an opportunity to learn and improve. That is true for e-commerce Ebusinesses, as well as our Top 50 People in E-Commerce report. We made significant changes this year to the judging process and the publication format, with the aim of providing better content based on better information. Most notably, we have moved away from listing the Top 50 alphabetically and instead, for the first time, have ranked people according to the cumulative score CONTENTS they received from the judges. In doing so, we hope to better reflect the individual contributions each person has made to their business and the industry as 3 EDITOR’S NOTE a whole. So how did we arrive at this year’s Top 50? We first invited the judges and Internet Retailing readers to 6 FOREWORD nominate outstanding e-commerce professionals at an Australian e-commerce business or marketplace.