Essential Reading for Those Involved with Collections, Investigations & Field Services in Australia
AFebruary/MarchGENT 2021 | Volume 54 Issue 1 Essential reading for those involved with Collections, Investigations & Field Services in Australia www.imal.com.au In times of crisis, we’re here for you. Guides and resources to help businesses manage their risks and navigate insurance implications during COVID-19. Visit now: ajg.com.au/pandemic-preparedness To the extent that any material in this document may be considered advice, it does not take into account your objectives, needs or financial situation. You should consider whether the advice is appropriate for you and review any relevant Product Disclosure Statement and policy wording before taking out an insurance policy. 0420-1.1 Built for start-ups. Scalable for growth. Automate • Customize • Import • Cloud • Premise • Integrations Demo.Collect-Cloud.com | CollectSoftware.com.au AGENTFebruary/March 2021 | Volume 54 Issue 1 CONTENTS ON THE COVER 60 years strong 7 MEDIA & NEWS 4 8 FORUM Elite PI 8 Credit health 101 10 HISTORY 60 years strong 7 PRIVACY Human error dominates 16 10 REGULATORY Occupational mobility 12 INSTITUTE From the President: David Combrink 18 From the CEO: Alan Harries 19 12 AGENT Editor General, Membership and No part of this journal may be reproduced Contributions, articles, letters and comments Service Directory Enquiries or transmitted in any form or by any February/March 2021 Volume 54 Issue 1 means, electronic or mechanical, including from readers should be directed to: Institute of Mercantile Agents Ltd. AGENT is the official bi-monthly journal of photocopying and recording, or by any the Institute of Mercantile Agents Ltd. Institute of Mercantile Agents Office hours: 8.30am-5.00pm EST information storage or retrieval system without 17B Denney Street the prior written permission of the publisher.
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