Tip Sheet RSA® Archer™ eGRC Platform v5.x RSA Archer Services
February 2012
What are the functions of the various Archer services, and what is the preferred start and stop order for them?
Archer Services Overview An Archer service is an NT service, a background process that is loaded by the Service Control Manager of the NT kernel. Such services are often loaded at startup, before any user logs on, and are frequently independent of any specific user being logged on at the time. If the system does not automatically launch a service during startup, the service can be manually launched at the console. Use the NT Control Panel Services applet or another program that interfaces to the NT RSA Archer eGRC Platform Service Control Manager. The following figure shows the list of Archer services in the Service Control Manager.
Once a service is installed, it can be managed by launching Microsoft Management Console (MMC). MMC enables users to:
l Start, stop, pause, or restart services.
l Change the account under which the service logs on.
l Configure recovery options upon service failure.
l Change the startup type, including Automatic, Manual, and Disabled.
l Automatic. Starts the services at system logon.
l Manual. Starts a service as required or when called from an application (according to definition, but only some of the time in practice, depending on the service).
l Disabled. Completely disables the service and prevents it and its dependencies from running.
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Description of Services The following sections provide descriptions of Archer services.
Data Feed Service This service is now a legacy service that currently handles LDAP synchronization.
Queuing Service This service manages change tracking for keyword indexes (leveraged for keyword searching). The Queuing Service processes text data and deposits it into a composite index file on the web server. This index file is then used for keyword searching.
Job Engine This service executes the jobs that are queued using the job framework. Examples of such jobs include notifications, data feeds, and system maintenance. This service polls for jobs in the queue for each instance and prioritizes jobs for execution. The Job Engine schedules and manages data feed imports. The Data Feed Manager automatically inserts applications and their settings into the Archer system, eliminating the need for manual configuration of applications and database support elements. The Data Feed Manager depends on this service to automate the setup and configuration of data feeds.
Configuration Services This service handles requests for information from the configuration database from various Archer products and services. The configuration database stores the settings from the Archer Control Panel. Any product needing access to these settings uses this service to obtain the information.
Recommended Stop and Start Order Use the following sequential order for stopping and starting Archer services:
Stop Order 1. Queuing Service 2. Data Feed Service 3. Job Engine 4. Configuration Service
Start Order 1. Configuration Service 2. Queuing Service 3. Data Feed Service 4. Job Engine
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Product Documentation For information about the RSA Archer eGRC Platform, see the following documentation:
Administrator Guide v5.1. Provides Platform administrators with a system overview, guidelines for navigating, and detailed instructions for key tasks.
Control Panel Guide v5.1. Provides administrators with instructions for completing tasks in the Platform. Installation Guide v5.1. Provides administrators the details of the steps required to plan for, prepare, install, configure, and test the Platform. Migrating to the RSA Archer 5.x Platform. Provides network system administrators and database administrators the process of planning for and migrating to the Platform, as well as the appropriate rollout strategy. Migration Notes v5.1.x. Provides network system administrators and database administrators information for upgrading from version 4.x to 5.x, including how to migrate existing functionality. Release Notes v5.1.x. Provides Platform administrators a detail listing of new features, fixed issues, and known issues at the time of the Platform release. Sizing and Performance Guide v5.1. Provides IT managers with a description of the possible configurations and outlines the considerations for sizing and performance when choosing a configuration. User Guide v5.1. Provides end users with guidelines for navigating, detailed instructions for key tasks, and information about using Platform communication tools. Web Services API Reference Guide v5.1. Provides IT managers and programmers a list of the available web services for programmatically interfacing with the Platform. This guide provides formatting guidelines for field results, field inputs, and search inputs, and provides sample code for searching, adding and updating users, and updating assets.
You can access the Platform 5.x documentation from the Downloads tab of the Archer eGRC Community at community.archer-tech.com.
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Support and Service
Customer Support Information http://rsa.com/node.aspx?id=1356
Customer Support E-mail [email protected]
Archer eGRC Community community.archer-tech.com
Archer eGRC Exchange exchange.archer-tech.com
The Archer eGRC Community enables collaboration among eGRC clients, partners, and product experts. Members actively share ideas, vote for product enhancements, and discuss trends that help guide the RSA Archer product roadmap. The Archer eGRC Exchange is an online marketplace dedicated to supporting eGRC initiatives. The Archer eGRC Exchange brings together on-demand applications along with service, content, and integration providers to fuel the success of RSA Archer clients.
Copyright © 2012 EMC Corporation. All Rights Reserved. Published in the USA. Trademarks RSA, the RSA Logo, RSA Archer, RSA Archer Logo, and EMC are either registered trademarks or trademarks of EMC Corporation in the United States and/or other countries. All other trademarks used herein are the property of their respective owners. For a list of EMC trademarks, go to www.rsa.com/legal/trademarks_list.pdf.
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