Using Facebook and Etsy for Business a Guide for Inuit Women CONTENTS
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Using Facebook and Etsy for Business A Guide for Inuit Women CONTENTS Facebook Business Basics ............................................................ 1 Learn how to promote your business and reach customers using Facebook business pages Step 1: Setting Up Your Facebook Business Page................................ 2 Step 2: Connecting with Customers on Facebook ............................... 5 Step 3: Doing Business on Facebook ................................................. 8 Step 4: Advertising on Facebook ..................................................... 11 Step 5: Seeing How your Advertising is Doing on Facebook .............. 14 Getting Ready to Etsy ................................................................... 15 Learn how to set up an online shop on Etsy Step 1: Before You Begin ................................................................. 16 Step 2: Setting Up Your Shop ........................................................... 21 Step 3: Marketing & Promotion ........................................................ 25 © Pauktuutit Inuit Women of Canada, winter 2018 This guide was developed as part of the Inuit Women in Business Network. The production of this Guide has been made possible through a financial contribution from Crown-Indigenous Relations and Northern Affairs Canada. CONTACT US 1 Nicholas St., Suite 520 Ottawa, ON K1N 7B7 [email protected] www.pauktuutit.ca Tel: 613-238-3977 www.iwbn.ca Toll-free: 800-667-0749 Facebook Business Basics STEP SETTING UP YOUR 1 FACEBOOK BUSINESS PAGE Facebook is the most used of all the different PROFILE AND COVER PHOTOS types of social media. Since most people use the Your business profile is the first time people see Internet to find and learn about a business the business ‒ and that means you want them to before they buy from it, having a good Facebook be interested and impressed from the start. business page will make it easy for customers to learn about your business. You want a profile and cover photo for your Your Facebook business page is a great tool to page to look nice, and that means you need to let people know about your business, give your use high-quality images. This will help Facebook business some “personality,” connect with users see you in a good way and encourage current and potential customers, and advertise potential customers to want to find out more. to more people. PROFILE PHOTO It is free to create a Facebook business page. All This is the smaller photo in the corner of your you need is a personal Facebook account to get page, similar to your profile picture on your started. From there, go to Pages and select personal page. It should be 180 x 180 pixels. Create a Page. That’s a square, so try to make your photo a square before you upload it to make it easier. This is where you will choose what kind of page You will also know what you’ll see instead of you want to create. You are likely going to want trying to fit things in after. Business or Brand and then select a category that best represents your business. Then you fill For your business, use your business logo. Your out your contact information and hit Continue. photos can be JPEG, PNG, GIF or TIFF format. Now, you’ll need to upload a profile photo and COVER PHOTO cover photo. Your cover photo is the photo that goes across the top of your page. Since this is your business TIP: Always check for up-to-date Facebook page, your cover photo should be something photo size guidelines. that shows off your business — maybe your products or images of your products. 2 The Facebook cover photo size is 828 x 315 DESCRIPTION OF YOUR BUSINESS pixels. It’s a long, thin rectangle, so think of The About section should have a short your pictures that way and what you want description of your business on your main page. people to see in the rectangle, and what you Keep it easy to read and only a couple of want it to say about your business. sentences long. You can give more information in other sections in your Facebook business Your photos can be JPEG, PNG, GIF or TIFF page. format. Facebook will ask you to choose three TIP: You might be tempted just to grab a categories in the About section from a list of photo from the Internet to use. If you are options. Try to use words that people will use to using a photo or image that is not your search for your business. This is really own, make sure you have the rights to use important when someone doesn’t know the it. You want to avoid copyright name of your business or may not know it infringement ‒ getting in trouble for using exists. The easier it is for people to find you, the someone else’s work without permission. It better it is for your business. could be embarrassing and could get you in legal trouble. In this section, be sure to include important information, such as when you are open for ADD A CALL TO ACTION BUTTON business, price ranges, contact information, A call to action button is important because it website address, etc. You can also link your can help people interact with your business. Facebook page to an Instagram account. Think about what you want people to do when TIP: Fill out as much information as you they’re on your page. Then choose your call to can when setting up your Facebook page. action button based on that. Popular choices Don’t leave any blank sections. When include Book Now, Call Now, Contact Us, Send information is missing, it can be harder to Message, Shop Now and Watch Video. find your page. Below is what each of these action buttons ADDING A CUSTOM USERNAME/ means. CUSTOM URL Custom usernames and URLs (sometimes called • Book Now ‒ directs people to a place where “vanity URLs”) make it easier for people to they can book an appointment or find more search and share your page. Choosing a information username creates a custom URL. • Call Now ‒ displays the phone number you want customers to use to contact you It should be simple, easy to remember and • Contact Us ‒ links this action button to your include your business name or main keywords website’s contact page for your business. Avoid using numbers or • Send Message ‒ encourages visitors to send symbols. you a message for more information • Shop Now ‒ sends people to your e-commerce site • Watch Video ‒ sends people to your brand video Choose one, then follow any necessary instructions for set up. 3 To create a customer name/custom URL, your TIP: If you are the business owner, you page needs 25 likes. How do you get likes should be the Administrator. If you want to without putting your business out there? give employees access to your page, you should would usually make them an Editor. The easiest way is to publish your page, then send it to friends and family to like your page. YOU’RE THROUGH THE BASIC SET UP! They can also give you feedback to help you You’re basically set up, but there is still a lot to make your page better before you let the rest of learn about how to make the most of your the world know it’s there. business page. Once you have 25 likes, you can go to Page User Name and change your user name to something We also encourage you to check out the more unique that fits your business. Facebook Help Centre and online resources that get into more detail ‒ especially because Facebook is always changing. You want to keep PAGE SETTINGS up with the latest options that can help you Facebook lets you manage what you want your grow your business. And we want to see you page to do and how visitors use it. succeed! Take some time to go through your page settings. • Choose if visitors can post directly to your page or not This does not affect whether or not people can comment or share your posts. • Stop the use of swearing or bad language • Manage your notifications Choose if you want Facebook to notify you by text message or email and pick what you want to be notified about. • Customize tabs Pick which tabs show up on the side of your page (e.g.: Videos, Photos, Events, About, Posts, Reviews, etc.) and change the order of how they show up. • Create a Messenger greeting This is an automatic message that people will see when they start a private conversation with your page for the first time. • Set up Instant Responses This is an automatic response that lets people know you will respond to their private message soon. 4 STEP CONNECTING WITH 2 CUSTOMERS ON FACEBOOK Having a Facebook page makes it easy to RESPONDING TO COMMENTS communicate with your followers and potential Facebook users can connect with your page by customers. liking, sharing and commenting on your posts. When a user comments, you can either like or People can contact you through your business reply to their comment. page in many different ways, including: Users may comment to: • commenting on your posts; • sending a direct message to your page; • show interest or agreement; • writing a review; and • ask a question; and • posting directly to your page. • reply to other users who have commented on your page. It is important to check your page often to see what Facebook users are saying in comments, In all cases, you can show followers you care direct messages, reviews and posts to your about what they have to say by responding to page. This guide gives you ideas of how to be in comments, answering questions about your touch with your page followers ‒ your product or service and taking part in the customers and potential customers ‒ to help conversation with other users.