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Home , Abbotts Barton, Andover Down, Ewshot, Locks Heath, Peartree House, Stubbington House School

Connect to Support Care Guide 2020/21

Manage your care and wellbeing, stay independent and connect to your community

www.carechoices.co.uk here People Matter is more than just a tag line. It is an ethos upon which our entire Worganisation is built. At Brookvale Healthcare people matter most, whether they be our residents, their families, or our staff. This focus on people, treating them with care, compassion and kindness is what allows all our care homes to feel like your home. With over 30 years’ experience delivering care at the highest level, both compassionately and technologically, Brookvale Healthcare is a leader in providing care for older people in Hampshire. Within our care homes, we are able to support people needing just a little TLC to those who require much more intensive support because of their physical needs, mental health need, or because they are now requiring palliative care.

Our Care Homes My wife has Alzheimer’s and has lived at Brookvale House for seven months. The level of care is very good and the open door policy works for me as I try to see my wife most days and often take her out for coffee or lunch. I feel Solent Cliffs Nursing Home (01329 662047) included and valued almost as one of the teams of carers. I have Ranvilles Nursing Home (01329 842627) confidence in the management who are ready to address any concerns I may have. Beechwood House (02392 413153) Husband of Resident (Brookvale House) Cross Way House (02392 479714) Wonderful services and attention to care of my father. Without fail all of the team have a genuine and sincere wish Mary Rose Manor (02392 699612) to provide love, care and attention to my father. It was never easy to leave my father, but I have been comforted to know friendly, professional and knowledgable staff work there and are ready to respond and see to his every need. Brookvale House (02380 322541) Son of Resident (Beechwood House) Woodlands Care Home (02392 594427)

Winchester Brackenlea Care Home (01962 713242)

Brookvale Healthcare Head Office, 10 West Links, Tollgate, Chandler’s Ford, , Hampshire SO53 3TG

Tel 02380 652 502 Fax 02380 644 620 [email protected] Mary Rose Manor - state of the art, www.brookvalehealthcare.co.uk purpose built 5O bed Nursing Home, Award-winning Home & Live-in Care

Home Care Live-in Care Highly Trained

Everything to stay in Round-the-clock care. Our Care Assistants the comfort of your A realistic and cost- are extremely own home. From effective alternative experienced, highly personal care to to the stress and trained and DBS shopping, complex upheaval of moving checked to ensure care to social visits, out of your house our customers receive medication to into a residential only the highest companionship. care home. quality care.

For further information, please contact your nearest office below:

Alton, & Liphook & Havant 01420 550 777 | [email protected] 01730 262 578 | [email protected] Andover & Stockbridge Portsmouth 01264 310 888 | [email protected] 02392 006 218 | [email protected] Fareham & Heath 01329 832 681 | [email protected] 01276 683 577 | [email protected] Southampton 02393 233 922 | [email protected] 02380 018 221 | [email protected] New Forest, Totton & Waterside , Eastleigh & 01590 678 340 | [email protected] 01962 856 900 | [email protected]

www.bluebirdcare.co.uk 4 Prince George Street, Havant, PO9 1BG

As an established care provider for over 20 years, we have been working in partnership with local authorities providing a full range of services to enable our clients in the Hampshire, Portsmouth, West Sussex and surrounding areas to live comfortably in their own homes.

Our services include: • Domiciliary Care • Respite Care • Sitting Service • Personal Assistant Services • Dementia Care • End of life Care • Domestic Support To discuss your care needs or to join our team:

Please call 02392 36 22 22 Email [email protected] www.bscare.co.uk

We’re passionate about fulfilling residents’ lives

Our two Hamsphire care homes offer the best in residential, nursing and dementia care, as well as short term respite care, in stunning surroundings. With facilities including cafés, cinemas, large en-suite rooms and beautiful landscaped gardens, we may just change your perception of care homes for the better.

Carpathia Grange care home Pear Tree Court care home 2 Southampton Road, Hythe SO45 5GQ Portsmouth Road, Horndean PO8 9LN 02380 986787 02392 983237 careuk.com/carpathia-grange careuk.com/pear-tree Alton Care Group Specialist elderly care in a warm and friendly atmosphere

• Best possible care in line with our very high • Well motivated and experienced staff standards • Passenger lift to all floors • Homely and informal atmosphere • 24 hour nurse call system • Extensive social and recreational activity • Long term, short term and respite care programmes • Specialist bathing and shower facilities • Special activities for dementia related • Lovely landscaped gardens conditions • Hairdressing and chiropody services • Delicious and varied home cooked cuisine • Residents welcome to bring any valued catering for all dietary needs possesssions of their own • Tastefully decorated bedrooms • Several lounges and dining areas where • Majority of bedrooms are en-suite visitors can be welcomed email: [email protected] website: www.altoncaregroup.com

Alton House Alton Manor 37 St Leonards Avenue, Hayling Island 8-12 Herbert Road, Southsea, Hampshire PO11 9BN Portsmouth PO4 0QA For more information, to request a brochure or For more information, to request a brochure or arrange a visit, please call the Manager on arrange a visit, please call the Manager on 023 9246 2910 023 9286 2904 Living at any of our Alton Care Group Homes is All About You

See also our separate advertisements for these homes in the Southsea and Hayling Island sections of this Guide Quality homecare and companionship in the comfort of your own home From one-hour visits to 24/7 live-in care

Our services include: • Companionship • Hospital to home • Transportation & errands • Personal care • Post-operative support • Holiday and respite cover • Meal preparation • Medication reminders • Help with washing & dressing • Light housekeeping • Specialist dementia care • 24-hour live-in care

For honest, friendly advice on how we can make a difference to you or your loved ones, call your local office or visit their website

Romsey, Chandler’s Ford, Eastleigh, Winchester rightathomeuk.co.uk/midhants 02380 009595

Basingstoke, , Hook, , Whitchurch rightathomeuk.co.uk/ 01256 830670

Fleet, Farnborough, , Alton rightathomegf.co.uk 01252 783426

Fareham, Gosport, 01329 233755 rightathomeuk.co.uk/solent E New Forest, Southampton 02380 170205 Havant, Petersfield, Waterlooville, , Hayling Island rightathome.co.uk/havant 02393 878777

Portsmouth, , Southsea, Cosham rightathomeuk.co.uk/portsmouth 02393 233186

Yateley & Blackwater rightathomeuk.co.uk/camberley 01276 300250 Quality homecare and companionship Contents in the comfort of your own home From one-hour visits to 24/7 live-in care Introduction 8 Learning disabilities 72 Health and wellbeing 9 Dementia 74 Staying independent 9 Physical disabilities 76 Health and wellbeing advice 12 Hearing loss and deafness 77 Mental health 14 Deaf sign language users 79 Hospital stays 17 Sight loss and blindness 80 Medicines 20 Training and employment 82 End of life care 83 Getting out and about 21 Bereavement 84 Driving and parking 21 Resource for those supporting disabled children 85 Public and community transport 22 Concessions and discounts 23 Advocacy and Powers of Attorney 85 Shopping 25 Advocacy services 85 Leisure activities 26 Powers of Attorney 86 Holidays 26 Care homes and other housing options 87 Our services include: Learning and volunteering 28 About care homes and nursing homes 87 • Companionship • Hospital to home • Transportation & errands Learning opportunities 28 Advice for carers, families and friends 90 Volunteering opportunities 28 Extra Care housing 91 • Personal care • Post-operative support • Holiday and respite cover Equipment and adaptations 29 Other housing options 94 • Meal preparation • Medication reminders • Help with washing & dressing Equipment around the house 29 Care homes checklist 97 • Light housekeeping • Specialist dementia care • 24-hour live-in care Care technology 30 Residential dementia care checklist 99 Assistive technology checklist 31 Money matters 100 For honest, friendly advice on how we can make a difference to you or your loved ones, Help from occupational therapists 32 Paying for care 100 call your local office or visit their website Making life easier at home 33 Benefits 103 Mobility equipment 35 Local welfare assistance 105 Adaptations to your home 36 Romsey, Chandler’s Ford, Protecting adults at risk 108 Eastleigh, Winchester rightathomeuk.co.uk/midhants 02380 009595 Managing at home 37 Abuse 108 Looking after yourself 37 Residential care in Hampshire, Portsmouth and Basingstoke, Tadley, Hook, House, garden and pet care 39 Southampton 110 Odiham, Whitchurch rightathomeuk.co.uk/basingstoke 01256 830670 Staying safe in your home 41 Buying care at home 43 Quick and easy reference 161 Fleet, Farnborough, Home care agency checklist 45 Index 163 Aldershot, Alton rightathomegf.co.uk 01252 783426 Home care providers 47 Hampshire County, Portsmouth City and Fareham, Gosport, 01329 233755 Carers 66 Southampton City Councils’ distribution of rightathomeuk.co.uk/solent Support and advice 66 this publication does not constitute their E New Forest, Southampton 02380 170205 support or recommendation of any of the Breaks and emergency help 68 products or services advertised or listed within. All the listings Havant, Petersfield, Waterlooville, in this publication of care homes, care homes with nursing rightathome.co.uk/havant 02393 878777 Moving and handling 69 Emsworth, Hayling Island Financial support for carers 69 and home care providers are supplied by the Care Quality Commission (CQC). Hampshire County Council, Portsmouth Conditions, disabilities and end of life care 70 City Council, and Care Choices Ltd Portsmouth, Portchester, cannot be held liable for any errors or omissions. Southsea, Cosham rightathomeuk.co.uk/portsmouth 02393 233186 Autism/Asperger syndrome 70

Yateley & Blackwater rightathomeuk.co.uk/camberley Residents in the Hampshire County Council area can pick up an additional copy of this Guide from their local library. Portsmouth 01276 300250 residents (PO1-PO6) can request a copy by contacting the Adult Social Care Help Desk on 023 9268 0810. Southampton residents can request a copy by calling 023 8083 3003 or by emailing [email protected]

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 7 Introduction

Welcome to this edition of the Connect to Support eligible care needs and you will have a financial Hampshire Care Guide, published in collaboration assessment to see how much you will need to with Hampshire County Council, which contains contribute towards the cost of any care. A range information for adults looking for care or support of options will be explored to support you. This within the county, whether they are paying for it could include what you can do for yourself, help themselves or receiving support from their local from family and friends, access to community council. facilities or support from voluntary services. Your local authority might also suggest equipment or Staying as independent as possible is important adaptations to your home. Formal services, such to everybody. If you have care and support needs as care at home or residential care, will only be or want information to help you maintain your provided if other options do not meet your eligible independence and wellbeing, this Guide contains needs. a wealth of information to help you. You can also visit the Connect to Support Hampshire website Finding care in your area which has an extensive Community Directory of Looking for care in your area? Want to know the local activities and services as well as national quality rating of providers you’re considering? charities and helplines. You will also find a Visit the Connect to Support Hampshire website Marketplace Directory (launching in May 2020) of for the most up-to-date listings of care homes local care homes, home care agencies and other and home care agencies in your area. services to help you manage your care and to stay well. The website includes detailed information for each care provider, including the address, phone Support or care to remain living in your own number and the service’s latest CQC inspection home may be the option that best suits your report and rating (see pages 43 and 88), indicating circumstances. Ideas to make life easier at home the quality of care provided. start on page 33 and a list of local home care providers begins on page 47. If you are unable to You can also view an electronic version of this remain at home, you may want to consider a housing Guide on the Care Choices website and have it with care scheme (see the information beginning on read to you by using the ‘Recite Me’ function. Visit pages 91 and 94) or residential care. Comprehensive www.carechoices.co.uk lists of care homes and care homes with nursing in Hampshire, Portsmouth and Southampton start on page 110.

There’s also important information about care decisions, including finding care in another county, making a comment or complaint about a service and how solicitors can help you.

If your care needs are urgent or ongoing, you may wish to contact your local authority’s adult social care department for an assessment of your needs. Support can only be provided to those with

Alternative formats This Guide is available electronically at www.carechoices.co.uk. The e-book is also Recite Me compatible for those requiring information in the spoken word.

8 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Health and wellbeing

Staying independent Get online The internet provides new ways to stay in touch with Hampshire Superfast Broadband people and to access information: If your property is not included in the current superfast broadband programme and you can • You can email people. This is quicker and more only access a speed of 2Mbps or less, there is a convenient than using the postal system. Government scheme in place to help you access • You can do your banking and shopping from the better broadband. comfort of your home. Web: www.hampshiresuperfastbroadband.com/ • ‘Skype’ is a freephone and video messaging residents/usc service you can use on a computer. It is a great way to keep in touch with friends and family who Embrace technology do not live near you. Find out how you can get You may already use email, social media and instant Skype on your desktop computer, smartphone or messaging to stay engaged with family and friends. tablet. But have you explored technology which can make life easier? • ‘Social media’ websites like Facebook are a good way to connect with friends and family. There are If you have invested in Wi-Fi connection, there is a also Facebook groups. You may find a group for huge range of apps available, to use on smartphones people who share a common interest with you. or tablets, which can help you. For example: It’s quick and easy to create an account. • MyTherapy pill reminder and medication tracker Help for beginners to get online: combines a pill tracker, mood tracker and a health journal. Visit www.mytherapyapp.com • Computers are available to use, free of charge, for all library card holders in Hampshire libraries. • Life360 is a free app which lets you create a circle They also offer computer courses and events of friends or family. It uses GPS technology so including one-to-one sessions for beginners. Call your family can always see where you are (and the Library Service on 0300 555 1387. you can keep track of them). Visit www.life360.com • Portsmouth libraries and Southampton libraries also offer help with computers. • BeMyEyes is an app that connects visually • Age Concern Hampshire runs computer courses impaired users to volunteer helpers who can aid at several local centres. A donation of £4.50 is with everyday tasks. Visit www.rnib.org.uk appreciated to help cover costs. Call (search ‘be my eyes’). 0800 328 7154. • Wheelmap lets you mark and find wheelchair • Carers Together runs computer café mornings accessible places – worldwide and for free. Visit in Romsey. It costs £2 per morning to include tea www.wheelmap.org and coffee. Call 01794 519495. • The NHS lists several approved apps which can • Surrey libraries have a ‘digital buddy’ scheme help you manage and improve your health and offering one-to-one support. wellbeing. Visit www.nhs.uk/apps-library

For more computer help, browse Connect to You could also use a ‘virtual assistant’ like Amazon Support Hampshire’s Community Directory. Visit Alexa. You can download the app and use it on your www.connecttosupporthampshire.org.uk/ phone or tablet, or even with a separate speaker. directories and put ‘computer’ in the search box. You can then ask it questions, get it to set reminders,

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 9 play your favourite music and much more. Locksway Road PO4 8LD Tel: 0300 123 3995 Smart technology can help you improve your home Web: www.solent.nhs.uk (search ‘community environment in a variety of ways. falls prevention’).

For example, you could consider investing in Saints Falls Recovery – The Saints Foundation wireless thermostats, lighting and security systems A free, specialist exercise programme. Run that connect to your smartphone through easy-to- in partnership with Solent NHS Trust, the use apps. With a few taps on your touch screen, you referral-only course allows you to improve your can check the locks, turn on the lights and adjust the mobility, strength and balance in an inclusive temperature from miles away. environment. Tel: 023 8071 8605 Which? Email: [email protected] A guide to smart home devices for your home. Web: www.southamptonfc.com/saints- Web: www.which.co.uk (search ‘smart home foundation/projects/health/saints-falls- devices’). recovery

Keep fit and prevent falls Steady and Strong – Hampshire County Council Fitness is important at every age, but especially as Classes designed to help people over 65 to we get older. As we age, we begin losing muscle improve strength and balance, helping you to live strength and become more prone to falls. According independently for longer. To find your local class, to the NHS, around one in three adults over 65 use the search function on the website below or currently have at least one fall a year. call 01962 846605. Web: www.hants.gov.uk (search ‘steady and Depending on the severity of the injury, one fall strong’). can greatly impact independence. The Hampshire County Council website has more information about Be proactive about staying healthy preventing falls. Visit www.hants.gov.uk (search As we get older, routine check-ups are critical ‘falls prevention’). to maintaining your long-term health and independence. Appointments help your doctor to By engaging in regular, low-impact exercise you can detect and address any issues. They also give you reduce muscle loss and stave off disease. Try daily the opportunity to ask any questions and to make walks, water aerobics, a round of golf or tai chi. sure you are taking all the necessary steps to stay active and well. Useful local contacts Learning what is normal for you and detecting Community Directory – Connect to Support subtle changes in your daily activities may help you Hampshire identify and address problems before they become Find sports and exercise activities near you. a major issue. You may be able to minimise or Web: www.connecttosupporthampshire.org. even reverse some of the changes you experience uk/directories (search ‘Community support/ including reduced mobility, visual problems, bladder activities’ and ‘Sport/exercise’). and bowel control, and hearing loss. Community Falls Prevention Exercise Team – See ‘health and wellbeing advice’ beginning on page Solent NHS Trust 12 for help with specific issues such as incontinence, A community-based exercise class serving the drinking, smoking and weight management. population of Portsmouth with a Portsmouth registered GP practice. Visit the website adjacent There is a range of NHS online tests, tools and apps for opening hours. that you can use to check your current health and Turner Centre, St James Hospital, wellbeing:

10 Visit connecttosupporthampshire.org.uk to find care providers and services in your area • Take the How Are You? quiz created by Public Keep your mind alert Health . Visit www.nhs.uk/oneyou/how- Most of us become a little more forgetful as we get are-you-quiz older, but it is not inevitable and there are things you can do to stay alert. • There is also a number of apps which you can use on your phone to help you keep fit and healthy. Physical exercise is a great route to take for better Visit www.nhs.uk/oneyou/apps/#active-10 brain health, as it improves the flow of blood to your brain. Older people who regularly undertake • This BMI calculator (www.nhs.uk and search moderate exercise have a 36% lower risk of ‘bmi calculator’) can show you whether you’re cognitive impairment than those who do not. a healthy weight for your height, and if you’re overweight. It also advises what your daily calorie If you are not able to do any physical exercise, then range should be so you can lose weight. there are other ways for you to keep your brain engaged. You could read a book, complete a jigsaw • Take the online heart age test to see what your or crossword, play a game of chess, learn a new skill risk of getting heart disease or stroke is. Visit or language. Here are four easy activities you could www.nhs.uk (search ‘check your heart age’). do every day to strengthen brain function:

• Find out if you’re at risk of type-2 diabetes with 1. Test your recall. Make a list – of grocery items, this quick and simple test. Visit www.nhs.uk things to do, or anything else that comes to mind (search ‘type 2 diabetes symptoms’). – and memorize it. An hour or so later, see how many items you can recall. Make items on the list We’re all responsible for our health and regular as challenging as possible for the greatest mental health checks are vital: stimulation. 2. Multiply random two-digit numbers in your • If you’re aged 40 to 74, you may be eligible head. 12 x 43? 24 x 16? It doesn’t matter how for a free NHS Health Check. Find out more long you take to arrive at the answer – you’re still about the check and where you can have yours exercising your brain. in Hampshire by asking your GP or visiting www.hants.gov.uk/socialcareandhealth/ 3. Create word pictures. Visualize the spelling of a healthchecks word in your head, then try and think of any other words that begin (or end) with the same two • Anyone who is on their GP’s learning disability letters. register can have a free health check once a year. You can ask to go on this register if you think 4. Challenge your taste buds. When eating, try you have a learning disability. Visit www.nhs.uk to identify individual ingredients in your meal, (search ‘annual health checks’) or ask your GP including subtle herbs and spices. surgery for more information. If you are worried about memory loss, you may • Annual physical health checks are also available wish to read the information in this Guide about for people registered with their GP as having dementia, beginning on page 74. a severe mental illness. You should be invited annually for a health check but if you think Think about what you eat you are due one, you should contact your GP It sounds obvious but having a balanced diet is surgery. crucial for good health and energy and to prevent illness. Read the information overleaf and check out Make sure you get your annual flu jab – especially the useful contacts for more. if you are over 65, have certain medical conditions or are a carer. For more information, contact There are lots of cheap and tasty ways you and your GP surgery or visit www.nhs.uk (search ‘flu your family can eat well every day. The One You vaccine’). website has tips on cutting out sugar, salt and how

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 11 to eat well, for less. You can also find out more One You – Eat better about healthy eating on the NHS website and visit Web: www.nhs.uk/oneyou/for-your-body/eat- Change4life to get ideas aimed at helping you to better lead a healthier life. Look after your feet Losing weight is not a natural part of getting older You are more prone to foot problems as you get and undernutrition can lead to illness. Age UK have older, so it is very important to take care of your produced a healthy eating guide which you can print. feet. Call 0800 055 6112 or see advice from the Age UK website here (www.ageuk.org.uk – search ‘fitter If you, or someone you are caring for, is losing feet’). weight and you are concerned, you should speak to your GP. Your local pharmacist may also be able to Depending on where you live and any conditions you give you some advice. have (such as diabetes and rheumatoid arthritis), it may be possible to have routine podiatry (also BAPEN have developed a simple online self- known as chiropody) treatment on the NHS. You screening tool you can use along with advice to should speak to your GP about this. follow if you are at risk of becoming malnourished. If you do not qualify for free treatment, you can Age UK – Healthy eating guide search for a podiatrist (chiropodist) in your area on Tel: 0800 678 1602 the College of Podiatry website by visiting Web: www.ageuk.org.uk (search ‘healthy eating www.cop.org.uk/find-a-podiatrist or calling guide’). 0207 234 8620. BAPEN – Malnutrition self-screening tool Some community organisations, such as Web: www.malnutritionselfscreening.org/self- Age UK, offer foot care and toenail cutting screening.html services. Change4life Web: www.nhs.uk/change4life Use the Connect to Support Hampshire website to find a foot care clinic near you. NHS website, The – Eat well Web: www.connecttosupporthampshire.org.uk/ Web: www.nhs.uk/live-well/eat-well directories (put ‘foot care’ in the search box).

Health and wellbeing advice By making a few small changes to the way you test’ and book online coaching sessions at Don’t live, you can make big changes to your health and Bottle It Up. Visit www.drinkcoach.org.uk wellbeing. This can also have a beneficial impact on the wellbeing of your family members and Drug use has very clear effects on health and those you care for. There’s lots of information and wellbeing. FRANK’s A to Z (www.talktofrank. support available across Hampshire to help you stay com/drugs-a-z) gives information about the healthy and well. For more information, visit www. effects and impact of different drugs. The NHS connecttosupporthampshire.org.uk/healthadvice website also has comprehensive information about drinking and alcohol (www.nhs.uk/live- Drink and drugs well/alcohol-support) as well as drugs and It may seem like you don’t drink much, but a drink drug abuse. Visit www.nhs.uk and search ‘drug or two most evenings can do harm to your body. addiction’. From making you gain weight to increasing your risk of cancer, alcohol can have serious effects on your To find out more about treatment services in body. You can find out more, take a free ‘alcohol Hampshire, visit the Inclusion Recovery Hampshire

12 Visit connecttosupporthampshire.org.uk to find care providers and services in your area website at www.inclusionhants.org or call Weight management 0300 124 0103. Maintaining a healthy weight is important for your overall health. Becoming overweight or obese Useful contacts increases your risk of developing conditions such as heart disease, type 2 diabetes and some cancers. Adfam Find information and advice to help you lose weight Provides support for families affected by drugs or from the NHS at www.nhs.uk/oneyou/for-your- alcohol. body/lose-weight Web: www.adfam.org.uk

Al-Anon Hampshire County Council is working with Provides support and advice for those affected by Weightwatchers to provide support for adults over someone else’s drinking. the age of 18 who want to lose weight or who have Tel: 0800 008 6811 been identified as obese.

Alcoholics Anonymous If you’re an adult living in Hampshire and your body Tel: 0800 917 7650 mass index (BMI) is above average, you may qualify for free support. (This service is not available to Drinkline residents living in areas covered by Portsmouth or Tel: 0300 123 1110 Southampton City Councils). For more information, Narcotics Anonymous visit www.hants.gov.uk (search ‘healthy weight’). Tel: 0300 999 1212 Incontinence Parent Support Link Incontinence can be very distressing. However, Offers information and advice as well as support there is a lot of information available online. Refer to groups across Hampshire for anyone affected by the resources below to find out more. someone else’s drug or alcohol use. Tel: 023 8039 9764 NHS website, The Web: Talk to FRANK www.nhs.uk/conditions/urinary-incontinence For information, support and live chat about drug Web: use. www.nhs.uk/conditions/bowel-incontinence Tel: 0300 123 6600 Web: www.nhs.uk (search ‘incontinence NHS website, The products’). Information for families of drug users. Web: www.nhs.uk (search ‘families of drug users’).

Smoking Now is the right time to quit. Every cigarette causes you real harm and quitting smoking is healthier for you and your family. Smokefree Hampshire is committed to helping smokers who live or work in Hampshire who want to quit. Tailored support is provided to help you quit – including access to free Nicotine Replacement Therapy.

Visit the Smoke free Hampshire website (www. smokefreehampshire.co.uk), call 01264 563039, 0800 772 3649, text ‘Quit’ to 66777 or email [email protected]

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 13 You can also access a wide range of support to Disability Rights UK – The RADAR National Key help you with any incontinence issues. Scheme (NKS) (NKS) offers disabled people independent access Age UK to locked public toilets around the country. Information and advice about incontinence. Tel: 0203 687 0790 Tel: 0800 678 1602 Web: www.disabilityrightsuk.org/shop/official- Web: www.ageuk.org.uk (search ‘incontinence’). and-only-genuine-radar-key

Bladder & Bowel UK Incontinence UK Supporting people with bladder and bowel Offers advice, product guides and an interactive problems. forum offering advice from experts and members Tel: 0161 607 8219 • Web: www.bbuk.org.uk of the public. Web: www.incontinence.co.uk Bladder Health UK Offer support and advice including a confidential Southern Health NHS Foundation Trust advice line. – Continence Service Tel: 0121 702 0820 Offers support, assessments, treatment and Web: www.bladderhealthuk.org (search advice to individuals over 18 who have bladder ‘continence support’). and or bowel problems. Tel: 01489 587436 Changing Places – Toilet Map Email: SHFT@[email protected] An online directory of publicly available disabled friendly toilets and changing facilities across the Sleep UK. Sleeping well is essential if you are to stay well and Web: http://changingplaces.uktoiletmap.org feel good. It is especially important if you lead a busy life, are coping with illness or stress or if you are Community Bladder and Bowel Service caring for someone else. Southampton The service promotes continence and the If you are having sleep problems, it is important that management of incontinence. you understand what is causing this and take steps Tel: 0300 123 3795 to sleep better. Visit www.nhs.uk (search ‘sleep’) for Email: [email protected] more information.

Mental health No mental health need is the same from one person age or background and at any time of our life. The to another. We all have a range of mental health needs NHS website has a self-assessment tool which you during our lifetimes, as children, adults and older can use if you think you may be suffering from adults. It can include the worries and grief that we all depression. Visit www.nhs.uk/conditions/stress- experience as part of everyday life. It can also include anxiety-depression serious events or diagnosed mental health conditions for which we may need to seek specialist help. Carers who support people with mental health needs like family and friends might also need support from Some of us are able to cope with these worries, time to time. See adjacent and on page 66 for more stresses and life events without formal help. Some information about support for carers. people might need support from friends, family or colleagues whilst others may benefit from specialist Helping yourself mental health input. There is a selection of local services designed to support you with any mental health complications Mental health needs can affect anyone, of any you may be experiencing.

14 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Useful local contacts zEmail: well-beinghartandrushmoor@ andovermind.org.uk iTalk A free service for patients aged 16 and over Andover with depression, anxiety or stress and who are Westbrook Close, South Street SP10 2BN registered with a GP in most areas of Hampshire. Tel: 01264 332297 Visit the website below for more information. Email: [email protected] Tel: 023 8038 3920 Web: www.italk.org.uk Basingstoke 3 Vyne Road RG21 5NL TalkPlus Tel: 01256 476572 Offers treatment to those experiencing stress, Email: anxiety, depression, low mood, panic, phobias or [email protected] OCD and is available to those who are registered with a GP in select areas of Hampshire. Call Eastleigh 01252 533355 or visit the website below for more 111 Leigh Road SO50 9DS information. Tel: 023 8061 1458 Web: www.talkplus.org.uk Email: [email protected]

You can also search Connect to Support Fareham and Gosport Hampshire’s Community Directory and filter by 126 West Street PO16 0EP your area for mental health services accessible to Tel: 01329 281445 residents in that area (select ‘Specific needs’ and Email: [email protected] then ‘Mental health’). Havant and East Hants Wellbeing centres The Hub, 39 Park Parade, Leigh Park PO9 5AA Mind runs wellbeing centres in Hampshire’s towns Tel: 023 9249 8916 and cities to provide short-term, outcome-focused Email: [email protected] support to individuals with mental health problems. New Forest (Hollies, The) They are friendly and welcoming places with an 1 Barton Court Road, BH25 6NN informal atmosphere. Tel: 01425 620642 Email: [email protected] The centres provide workshops, courses and other support on many mental health issues. These New Forest (Marcella House) include: Jones Lane, Hythe SO45 6AW • self-esteem and resilience; Tel: 023 8084 1341 Email: [email protected] • depression and anxiety; Portsmouth – PositiveMinds • stress management; Melbourne Place PO5 4BG • addictions and mental health; and Tel: 023 9282 4795 Email: [email protected] • anger management. Romsey Contact your nearest centre to find out more about Dr Peter Centre, Mountbatten Avenue SO51 8EA their programme. (Monday and Thursday). Appletree Centre, Princes Road Aldershot SO51 8DS (Wednesday). 121 Victoria Road GU11 1JN Tel: 07827 317468 Tel: 01252 317481 Email: [email protected]

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 15 Winchester Hart and Rushmoor Mental Health and 1 Priory Gardens, Parchment Street SO23 8AU Substance Misuse Social Care Team Tel: 01962 859012 Rushmoor Borough Council Offices, Email: [email protected] Farnborough Road, Farnborough GU14 7JU Tel: 01252 814750 Mental health teams Adults’ Health and Care Mental Health and Havant and East Hants Mental Health and Substance Misuse Teams work together with the Substance Misuse Social Care Team Health Service’s Community Mental Health Teams Public Service Plaza, Civic Centre Road, (CMHT) and deal with people’s social care needs Havant PO9 2AX alongside their health needs. They help people in Tel: 023 9224 4175 the community, whether they have just become ill, have a short-term illness, or need ongoing support. New Forest Mental Health and Substance Misuse Social Care Team Further information and contact details for the Area Office, The Old Court House, teams can be found below or, for the latest details, Avenue Road, Lymington SO41 9YB visit www.hants.gov.uk (search ‘mental health’). Tel: 01590 625175

If you live in the North East of Hampshire, mental Southern Parishes (postcode SO30 and SO31) health services are provided alongside the Surrey If you live in postcode areas SO30 and SO31, the and Borders Partnership NHS Foundation Trust. Social Care Mental Health Team that covers this For the rest of Hampshire, services are provided area is based in Eastleigh: alongside the Southern Health NHS Foundation Trust. Eastleigh and Romsey Mental Health and Substance Misuse Social Care Team Andover and Winchester Mental Health and Hampshire House, 84-98 Southampton Road, Substance Misuse Social Care Team Eastleigh SO50 5PA Beech Hurst, Road, Andover SP10 3AJ Tel: 01794 526050 Tel: 01264 367777 Health referrals for this area should be sent to the Mental Health and Southampton East CMHT: Substance Misuse Social Care Team Tomm Rudd Unit, Moorgreen Hospital Site, Dame Mary Fagan House, Chineham Court, West End, Southampton SO30 3JB Lutyens Close, Chineham, Basingstoke RG24 8AG Tel: 023 8047 5287 Tel: 01256 322502 Portsmouth and Southampton Eastleigh and Romsey Mental Health and If you live in Portsmouth or Southampton, contact Substance Misuse Social Care Team your adult social care department: Hampshire House, 84-98 Southampton Road, Eastleigh SO50 5PA Tel: 01794 526050 Tel: 023 9268 0810

Fareham and Gosport Mental Health and Southampton City Council Substance Misuse Social Care Team Tel: 023 8083 3003 Fareham Reach, 166 Fareham Road, Gosport PO13 0FW Council Tax exemptions and support to pay your Tel: 023 9224 4140 bills Email: FGAMHSCTSharedMailBox.Shared@ You may be entitled to a Council Tax exemption hants.gov.uk or support to pay your bill if you have a

16 Visit connecttosupporthampshire.org.uk to find care providers and services in your area mental health illness. For more information, your symptoms and direct you to the best medical contact your local council or visit www. care. mentalhealthandmoneyadvice.org and search ‘Council Tax: Exemptions and support to pay’. You may find it useful to read about dementia (see page 74) and the signs that could be early symptoms Advice for older people of dementia. Spotting the signs of dementia early Contact your GP if you are concerned about: means you can get the right treatment and support as soon as possible. • mood swings; • agitation; The Message in a Bottle service encourages people living on their own to keep their basic personal and • memory loss or confusion; or medical details in a small plastic bottle in the fridge. • withdrawal. If the emergency services come to your home, they can quickly find vital information about your health. You can also contact the NHS 111 service which is Bottles are funded by local Lions Clubs and are free available 24 hours a day, 365 days a year. You can to users. Ask your local GP surgery or pharmacy for speak to a trained adviser, supported by healthcare details or visit www.lionsclubs.co/MemberArea/ professionals. They will ask you questions to assess message-in-a-bottle

Hospital stays Whether you are admitted to hospital by repeatedly. This wastes your time and theirs. appointment or following an accident or emergency, Say It Once is run by a group of voluntary the clinical staff are there to make sure that you are organisations in Hampshire who have developed well looked after and that you get the treatment easy-to-use forms for you to record and share you need. your information. You may find it a good idea to complete a personal profile before you go into There are some standards which NHS hospitals must hospital. Visit www.sayitonce.info/about.html meet. The hospital staff must: • show respect for your privacy, dignity and Help with transport to and from hospital religious and cultural beliefs; If you cannot use public transport, try contacting a wheelchair accessible taxi firm or one of the • handle your treatment with complete voluntary organisations who can provide transport confidentiality; for hospital appointments. Your GP surgery may • look after you in a clean and safe environment; have a list of local hospital transport schemes. and • provide a named nurse in charge of your care. You can also use Hampshire County Council’s community transport search and select the type of Patient advice services transport and area required. The Patient Advice and Liaison Service (PALS) offers confidential advice, support and Furthermore, the Good Neighbours Support information on health-related matters. They Service (Hampshire, including Portsmouth) and provide a point of contact for patients, their Communicare in Southampton have volunteers who families and their carers. You can find PALS may help with transport to and from hospital. officers in your local hospital. If you receive certain benefits or are on low income, Say It Once you may be able to get a refund of your transport Different health and social care professionals costs under the Healthcare Travel Costs Scheme. often ask you for the same information This is not available for visitors.

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 17 Carers in Southampton (call 023 8058 2387) and Useful local contacts the Portsmouth Carers Centre (call 023 9285 1864) Communicare can also offer information and support. For more Tel: 023 8021 6016 information, visit www.carersinsouthampton.co.uk Web: www.communicareinsouthampton.org.uk and www.portsmouth.gov.uk (search ‘Portsmouth carers centre’) respectively. Community transport search – Hampshire County Council Care of pets during hospital stays Tel: 0300 555 1388 If you have a pet and go into hospital, you will need Web: www.hants.gov.uk/transport someone to look after it while you are there. You can Good Neighbours Network ask a family member, neighbour or friend to help to Tel: 023 9289 9671 look after your pet in the short term, but you may Web: www.goodneighbours.org.uk need to contact a local cattery or kennel. You should find details of these in the telephone directory. Healthcare Travel Costs Scheme (HTCS) Web: www.nhs.uk (search ‘healthcare travel Other sources of help: costs’). • Your vet may know of voluntary groups or sitters who can help. Your pension and benefits during hospital stays Your State Pension stays the same no matter how • Your local Good Neighbour support group. See long you are in hospital, but a prolonged stay may page 66 for contact details. affect some benefits you are entitled to: • The National Association of Registered Petsitters • If you receive an Attendance Allowance and are has details of registered sitters in your area. going to be in hospital for more than four weeks, (These services are not free, and rates will vary). call the Attendance Allowance helpline on Call 0203 002 0065 or visit www.narpsuk.co.uk 0800 731 0122. • If you receive the Personal Independence • PAPAS (People and Pets Advocates) may have Payment (PIP), you should contact the PIP volunteers who can look after a pet during a general information line on 0800 121 4433. health crisis. Call 0300 666 3999. • The Cinnamon Trust may have a volunteer who You should also contact the borough or district can foster your pet for a short while. Call council that deals with your claims for Housing and 01736 757900. Council Tax benefit. In most cases, your benefit entitlement will be reassessed to take account of • The Light of the World Trust will provide a free your new circumstances. dog walking and pet feeding/grooming service to those in receipt of state pension and physically To find out if any other benefit you are claiming (e.g. disabled adults in receipt of Disability Living Jobseekers allowance) is affected by a stay in hospital Allowance. Call 01895 271659. or if there are any benefits that you may now be entitled to, contact your local Jobcentre Plus. If you go into hospital in an emergency, you may not have time to make arrangements for your pet. Your Carers going into hospital local adult social care department may be able to Carers often worry about what will happen if, at help. short notice, they are unable to care. The local authority has a responsibility to see that The Princess Royal Trust for Carers in Hampshire will your pet is looked after until you return home or help you to discuss, develop and implement your can make other arrangements. You may be asked to own emergency plan so that you can arrange care at make a reasonable contribution towards the cost of short notice. See page 66 for contact details. any temporary accommodation.

18 Visit connecttosupporthampshire.org.uk to find care providers and services in your area If you are unable to return home, someone from more information. the local authority will talk to you, or to someone you have authorised to act on your behalf. It will If you are unable to return home, even with help, then be agreed what is the best option for your health and/or social care staff will discuss your pet. A decision to rehome your pet will not be options with you. You may be eligible for bed-based made without consent from you or your authorised reablement. This is a free service which allows representative. you to have a short-term stay in a nursing home setting, after your stay in hospital. (Portsmouth and Leaving hospital and returning home Southampton residents may be offered different You may know you are going into hospital or you services). may be admitted as an emergency. In either case, you should start thinking about what will happen Before you leave hospital, make sure that you: when you leave. • collect your discharge letter for your GP; If you do not yet know your discharge date, ask • arrange your follow-up appointment, if you need the health staff if they can tell you an estimated one; discharge date. • know how to use any equipment which you are sent home with; Important things for you and your family to consider and arrange before your discharge date: • ensure you have your medication; • Will you have a key or will there be someone at • get a copy of your care plan (if applicable); and home to let you in? • ask for any medical certificates you may need. • Will you have clothes to go home in – shoes and a coat? You may feel that you are fine to return home but if you get home and find that you are having difficulty • Will there be food in the house? coping with tasks around the house or with getting • Will the house be warm enough? out, you can find a lot of information which can help you in the managing at home (page 37), equipment • Who will be taking you home? and adaptations (see page 29) and getting out and • Have you any close friends, relatives or about (page 21) sections of this Guide. neighbours who can help you if needed? If you need further help and advice, contact your If you have nobody to help you, let the nursing staff local adult social care department. looking after you know about your concerns as soon as possible. With your agreement, and where Useful local contacts appropriate, they will refer you to the hospital social work team who can assess your needs. It is Hampshire County Council important that you tell them your views and wishes Tel: 0300 555 1386 for the future. Web: www.hants.gov.uk (search ‘reablement’).

You may be offered short-term reablement at home. Portsmouth City Council (Portsmouth and Southampton residents may be Tel: 023 9268 0810 offered different services). For more information, Web: www.portsmouth.gov.uk refer to the contact details at the end of this section. (search ‘emergency care and recovery’).

If you have someone who helps to look after you, Southampton City Council their views, with your permission, will also be Tel: 023 8083 3003 considered. They can have their own needs assessed Web: www.southampton.gov.uk through a carers’ assessment. See page 68 for (search ‘going home from hospital’).

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 19 Medicines Help from your local pharmacist 0004 or visit www.livingmadeeasy.org.uk Getting advice from a local pharmacist is the best first step for a minor health concern. They can help New medicines and prescriptions you with: If you’re prescribed a medicine to treat a long-term • common illnesses like sore throats, coughs, colds, condition for the first time, you may be able to get stomach troubles and aches and pains; and extra help and advice about your medicine from your local pharmacist through a free scheme called • stopping smoking and alcohol. the New Medicine Service (NMS). Ask about your eligibility. Most local pharmacists have consultation rooms for private conversations and are open until late and If you are having problems with running out of your at weekends. You don’t need an appointment – you tablets or collecting your prescription, ask your local can just walk in. pharmacist if they offer a home delivery service. There are also many repeat prescription delivery Find your local pharmacist and see what times they services run by major pharmacies. Many of these are open. Visit www.nhs.uk/service-search/find-a- let you order your repeat prescription online and pharmacy will request your medicine from your GP and then deliver to your door. Medication concerns and reminders If you’re worried about the side effects of Review your medicines as you get older medication you are taking, you can: As you get older, the way medicines work in your • Keep a list of the effects that you think are due body can change. Some medicines, or combinations to the medication and talk to you doctor or of medicines, can make you sleepy or dizzy and pharmacist about this. can cause you to fall. Ask your GP, pharmacist or Community Matron to review all the medicines you • Contact the NHS 111 Service who will ask you a take, even over-the-counter medicines. series of questions to assess your symptoms and immediately direct you to the best medical care Useful local contact for you. Here for you Hampshire Provides advice on common symptoms, illnesses If you need help with remembering to take your and injuries, as well as information on the support medicines, ask your doctor or pharmacist for advice. available to you when you are feeling unwell. There is also a variety of medication management Web: www.hereforyouhampshire.nhs.uk tools available to purchase online. Call 0300 999

For more than 40 years, we have supported local people with, or at risk of, mental ill-health.

Last year more than 5,000 people used our services.

Can we help you too? Our Carer Support and Dementia Advice Service provides advice, information and support to all carers aged 18 and above, as well as people with dementia and memory problems. The service is available throughout Hampshire.

If you need support, we welcome self-referrals as well as referrals from health and social care professionals.

Contact us on 01264 332297 or email [email protected] Andover

20 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Getting out and about

Driving and parking Older drivers Hampshire County Council’s Road Safety Team You can apply for exemption from paying vehicle tax offers the Driver Skills Scheme 60+ at a small cost. if you receive: This is an independent, confidential driving appraisal • the higher rate mobility component of Disability that helps older drivers to prolong their fitness to Living Allowance; drive. The appraisal is not a test but offers help and advice. You get a comprehensive written report • enhanced rate of the mobility component of together with helpful tips about driving techniques. Personal Independence Payment (PIP); The appraisal is done using your own car and takes • Armed Forces Independence Payment; or approximately 90 minutes. • War Pensioner’s Mobility Supplement. Hampshire and Older Drivers Forum is The vehicle must be registered in the disabled a not-for-profit organisation made up of experts in person’s name or their nominated driver’s name. It road safety from across Hampshire and the Isle of must only be used for the disabled person’s personal Wight – from representatives from the emergency needs. It cannot be used by the nominated driver for services to charities, local authorities and businesses their own personal use. specialising in keeping older people on the road. The forum is about keeping mature motorists on the It is also possible to get help to buy or lease a car road safely for longer. It can provide practical and that has been specially adapted for your use through informative help and support to enable older people the Motability Scheme. If you do not qualify for this to continue driving. scheme you can make your own arrangements to have a car adapted by contacting a local car dealer Useful local contacts who does Motability work.

Driver Skills Scheme 60+ (Hampshire County Useful local contacts Council) Tel: 01962 846100 Driving Mobility Web: www.hants.gov.uk (search ‘driver skills’). Tel: 0800 559 3636 Web: www.drivingmobility.org.uk Older Drivers Forum Motability Scheme Tel: 023 8055 4100 Tel: 0300 456 4566 Web: www.olderdriversforum.com Web: www.motability.co.uk

Disabled drivers Wessex Driveability Disabled drivers can get practical advice about Tel: 023 8055 4100 driving, an assessment of their capabilities, and Web: www.motability.co.uk advice about car adaptations and/or choice of car from Driving Mobility. The organisation offers Blue Badges professional, high-quality information, advice Blue parking badges allow parking concessions and assessment to individuals who are recovering for cars carrying people who have a permanent from an accident or injury, or who have a medical disability. They are also issued to those who are condition which may affect their ability to drive or applying for a Blue Badge on behalf of a child under access a motor vehicle. the age of three who, because of specific medical conditions, needs to travel with bulky medical The Hampshire mobility centre is Wessex Driveability. equipment, needs to return to the vehicle for

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 21 treatment or to reach a doctor or hospital quickly or Find out more by contacting your local authority: is in a plaster cast due to hip dysplasia. Hampshire County Council The Blue Badge scheme is run by the Department for Tel: 0300 555 1376 Transport, but badges are issued by local authorities. The badge belongs to the disabled person who Portsmouth City Council qualifies for it (who may or may not be a car driver) Tel: 023 9284 1176 and can be used in any vehicle they are travelling in. Southampton City Council Parents of a disabled child over two and under 16 can Tel: 023 8083 3748 apply for a badge on their child’s behalf.

Public and community transport Where to find information Hampshire County Council’s Passenger Transport Bluestar Service gives useful information about public, Tel: 01202 338421 community and voluntary transport around the county. You can search for community transport First Group Southampton schemes and wheelchair-accessible taxis in Tel: 0345 602 0121 your area, including those offering transport for Megabus hospital and GP appointments. The service has also Tel: 0141 352 4444 produced several useful travel guides. Mervyn’s Coaches Passenger Transport – Hampshire County Tel: 01962 774574 Council Tel: 0300 555 1388 More Bus Email: [email protected] Tel: 01202 338420 Web: www.hants.gov.uk/transport National Express Public transport information for residents living in Tel: 0871 781 8181 Portsmouth and Southampton can be found on each local authority’s website respectively. Portsmouth City Coaches Tel: 01243 378337 You can also check out public transport information Reading Buses and plan your journey on the Traveline and National Tel: 0118 959 4000 Rail websites. Information about accessibility for individual stations can be found on the National Rail Salisbury Reds website. Tel: 01202 338420

For information about concessionary travel and Stagecoach discounts, see page 23. Tel: 0345 121 0190

Low-floor bus services Unilink Bus services are increasingly being operated by Tel: 023 8059 5974 low-floor buses, many of which are accessible to wheelchair users. The driver can usually lower the Wheelers Connect front of the bus to make getting on and off easier. Tel: 023 8047 1800

Ask your local bus company whether your service is Xelabus operated by low-floor buses: Tel: 023 8064 4715

22 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Safe travel in your wheelchair your journey on public transport. It could be, for Travelling in a road vehicle carries a risk for everyone example, that you have trouble seeing or hearing or despite the use of safety-designed car seats and you need time to reach your seat. If you do not feel compulsory seatbelts. People with disabilities seated comfortable speaking to the driver in front of other in wheelchairs inside a vehicle are at even greater people to ask for assistance, you may find it helpful risk. to use a Journey Assistance Card. You can print out and use these cards to show the driver, in a discreet The safest way to travel is to transfer from the way, what help you may need. wheelchair to a seat in the vehicle. However, if this is not possible, the next best option is a ‘crash tested’ Please note that Journey Assistance Cards are not wheelchair, whether manual or powered, together ‘official’ cards recognised by all operators and it with a suitable ‘wheelchair tie-down and occupant cannot be guaranteed that you will receive the restraint system’ or WTORS. assistance you are asking for. Some bus operators, however, such as the FirstGroup, do produce these Manufacturers should give clear information on cards and drivers have undertaken awareness whether their products should or should not be training. used whilst occupied in a vehicle. If they can be used occupied in a vehicle then the manufacturer should Access the cards by visiting www. give sufficient detail on how it should be done. This connecttosupporthampshire.org.uk/transport should include guidance on the type or model of wheelchair tie-down and occupant restraint system Useful local contacts (WTORS) that they recommend. This information could be available from either a wheelchair or a Accessible Countryside for Everyone (ACE) WTORS manufacturer. View a list of local disabled friendly taxis and private hire operators. If this information is not available from either Web: www.accessiblecountryside.org.uk/ manufacturer, then please report it to the Medicines hampshire-taxis and Healthcare products Regulatory Agency (MHRA), responsible for the regulation of medicines If you are unable to find public or community and medical devices, who will investigate. Call transport solutions, your local Good Neighbours 0203 080 6000. group (Hampshire, including Portsmouth) or Communicare in Southampton may have Journey Assistance Cards volunteer drivers who are able to help. See page You may need a little extra help whilst making 18 for contact details.

Concessions and discounts Older residents and those with a disability can take Hampshire County Council advantage of free travel on local buses throughout Tel: 0300 555 1376 Hampshire and the rest of England. In some cases, travel is within certain specified times. Portsmouth City Council Tel: 023 9283 4092 You will need to meet criteria on age or disability. You may also be entitled to a ‘companion pass’ if Southampton City Council your disabilities mean that you are unable to travel Tel: 023 8083 3000 unaccompanied. Train travel discounts For more information about bus passes and travel If you are aged 60 or over, you are eligible for a vouchers contact your council: Senior Railcard which entitles you to one third off

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 23 the price of most first class and standard rail fares. are over 75 you are currently entitled to a free TV The card costs £30 and is valid for one year. You can licence, although this is subject to change from 1st buy a Senior Railcard online, at a staffed station June 2020. You can check www.tvlicensing.co.uk ticket office or by calling 0345 3000 250. You will for the latest information. need a valid passport or UK driving licence in order to prove you are eligible. The UK Cinema Association offers the CEA card to disabled people. This entitles any carer A Disabled Person’s Railcard costs £20 for one accompanying them to a free ticket at participating year. It entitles you to a third off the price of most cinemas. The card is available to people receiving first class and standard rail fares and if you are Disability or Attendance Allowance, registered accompanied by another adult, they can also travel blind or holding a disabled person’s railcard. A small at the same discounted fare. Application forms are processing fee is chargeable per card. For more available online and from rail stations and main post information, call 01244 526016, textphone 18001 offices. Alternatively, call the Disabled Person’s 01244 526016, email [email protected] or visit Railcard Helpline on 0345 605 0525 or textphone www.ceacard.co.uk 0345 601 0132. Many entertainment and leisure venues offer free Discount coach card entry to carers who are accompanying a disabled National Express offer a Senior Coachcard for over person. Always check in advance. 60s and a Disabled Coachcard for those who are registered disabled at a cost of £10 plus £2.50 There are discounts and exemptions available to postage and packaging per year. disabled drivers and schemes to assist older and disabled drivers with driving and parking. See page The concessionary passes entitle the traveller to 21 for more information. one third off their travel on most National Express coach services. Call 0871 781 8181 or visit For those living with a hidden disability, the www.nationalexpress.com/en/offers/coachcards Sunflower Lanyard was introduced at major UK airports in 2018 in order to allow passengers with Please give at least 24-hours’ notice if you travel hidden disabilities to indicate discreetly to staff that with a guide dog. they may need additional support or help. The use of the lanyard has spread and is now available from Leisure several transport providers. It is also being trialled in Some districts and boroughs offer concessions to supermarkets such as Sainsbury’s and Tesco. older and disabled people as well as to carers and people in receipt of benefits using leisure centre Equipment and adaptations facilities. Contact your preferred leisure centre to You may be eligible for a Disabled Facilities Grant enquire about activities suitable for your age group. from your local borough or district council to pay for alterations (this is the council you pay your Use Connect to Support Hampshire’s Community Council Tax to, not Hampshire County Council). Directory to find leisure centres near you. Visit Grants are means-tested, and applicants must have www.connecttosupporthampshire.org.uk/ a permanent and substantial disability in order to be directories (search ‘Community support/activities’ considered. An occupational therapy assessment is and ‘Sport/exercise’). required to support the request for a grant.

Many other social and leisure outlets in Hampshire If you are disabled, or have a long-term illness, you offer discounts to older or disabled people. Always shouldn’t have to pay VAT on disability-related ask if any concessions are offered. equipment for your personal use. Equipment suppliers will advise you how to claim VAT relief. If you are blind or severely sight impaired, you are entitled to a 50% discount on your TV licence. If you See further information and advice in the equipment

24 Visit connecttosupporthampshire.org.uk to find care providers and services in your area and adaptations section of this Guide, beginning on proof of disability. page 29. If you would like something simpler, which you can Proof of disability keep on you, you might consider applying for an Currently, there is no national scheme for disability Access Card. This costs £15 and is valid for three registration. years. You will need to supply proof of your disability. Call 0330 808 5108 or visit www.accesscard.org.uk Organisations or outlets offering discounts and concessions to disabled people will usually *Blue Badges are now available to people with accept a letter from the Department of Work and hidden disabilities such as Autism Spectrum Pensions detailing a disability-related benefit, Condition and mental health conditions (eligibility your Blue Badge* or your Disabled Bus Pass as criteria apply).

Shopping Shopmobility Portsmouth If you can go out to do your own shopping, 56 Arundel Street Shopmobility may help. The scheme can provide Tel: 023 9281 6973 manual or powered wheelchairs or powered scooters to people who are disabled or frail so that Southampton (City) they can get easily around town to shop or sightsee. Car Park, 7 Castle Way Tel: 023 8063 1263

You do not need to be registered disabled to use Southampton (West Quay) Shopmobility schemes. The schemes are either Level 0, Podium Car Park free or have a nominal charge and can be used by Tel: 023 8063 6100 anyone who is either permanently or temporarily disabled. Winchester The Brooks Centre, Upper Parking Level Shopmobility schemes in Hampshire: Tel: 01962 842626

Andover Shopping on the internet Bus Station, West Street You can order almost anything on the internet, and Tel: 0330 400 4116 have it delivered to your home. This includes food, clothes and equipment. All the major supermarkets Basingstoke now do home food deliveries. You can also set Church Street ‘favourites’ and save shopping lists. If you are an Tel: 01256 476066 internet beginner, see page 9 for more information about getting online. Eastleigh Unit 2, Swan Centre, Wells Place Accessibility and toilets Tel: 023 8090 2402 AccessAble has online Access Guides to venues across Hampshire, as well as nationally. You can find Fareham detailed information about access to all kinds of Multi-storey Car Park, Osborne Road places including hotels, cinemas, hospitals, sports Tel: 01329 282929 grounds, restaurants, council offices, parks and tourist attractions. Petersfield Central Car Park AccessAble Tel: 01730 710474 Web: www.accessable.co.uk

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 25 Leisure activities Day activities and clubs Use Connect to Support Hampshire’s Community There are many activities and clubs in Hampshire, Directory to find leisure centres near you. Visit some of which cater specifically for older people www.connecttosupporthampshire.org.uk/ or people with disabilities. Use Connect to Support directories (search ‘Community support/activities’ Hampshire’s Community Directory to search for and ‘Sport/exercise’). an activity or club near to you. You can also look under ‘specific needs’ to find activities, clubs and Cinema support specifically for people with physical or As well as good wheelchair access, most cinemas learning disabilities, mental health conditions or now have audio description and subtitling facilities. other needs. A lot of cinemas now have cheaper senior citizen tickets for showings during the day. Contact your If you are looking for activities specifically, for local cinema for details. The UK Cinema Association example, for older people or people with disabilities, offers a concessions card for disabled people, see look in the Community Directory and select ‘specific page 24 for more information. needs’. Visit www.connecttosupporthampshire. org.uk/directories Dimensions UK offer autism friendly screenings at over 250 cinemas in partnership with Cineworld, Sport and exercise Odeon, Showcase and Vue cinemas. Every month, There are many local sports organisations, clubs each participating cinema shows a different film and groups that cater for people of all ages, with from a selection of new releases and classics all kinds of disabilities. There are also organisations including Pixar animations, Disney adventures and which cater for people with specific disabilities (e.g. many more films suitable for all age ranges. Call amputees). 0300 303 9062 or visit www.dimensions-uk.org/ get-involved for more information. Use Connect to Support Hampshire’s Community Directory to find sport/exercise activities near you. Visit www.connecttosupporthampshire.org.uk/ We are passionate about directories (search ‘Community support/activities’ supporting older people! and ‘Sport/exercise’). Age Concern Hampshire is an independent Every district and borough council area in Hampshire registered charity has leisure centres or sports centres, many with a working to support the swimming pool. Most also have a fitness suite with ageing journey for the over-50s in the county. a gym facility and aerobics studio, and they offer a variety of sports activities during the day and the evening. Most of these centres are wheelchair 01962 892447 • www.ageconcernhampshire.org.uk [email protected] accessible and offer disabled facilities.

Holidays Many kinds of holiday are organised specifically for also worthwhile contacting disability organisations disabled people, including accessible hotels and B&Bs to ask whether they run any adapted holiday which can accommodate people in wheelchairs and accommodation. where there are helpers and nurses available. Accessibility You can get information from the specialist National standards for disabled access and facilities organisations listed in this section or you can talk in hotels and other holiday accommodation have to your local travel agent about your options. It’s been drawn up, with input from the Tourist Board

26 Visit connecttosupporthampshire.org.uk to find care providers and services in your area and disability organisations. Travel agents and Web: www.ski2freedom.com/en tour operators can give you details about the accommodation they deal with. Tourism for All Travel Planner A one-stop shop for accessible tourism in the UK When making your holiday arrangements you should providing you with a simple way to find accessible also ask how easy it is to get to the amenities you destinations and places to stay. wish to visit, perhaps the beach, tourist attractions, Tel: 0845 124 9971 local shops or the town centre, from where you will Web: www.tourismforall.co.uk be staying. Visit A directory of accessible accommodation in Specialist holiday directories Hampshire and South East England specifically. Disability Holidays Guide Web: www.visitsoutheastengland.com/ Provides information about holidays and breaks for accommodation/accessible people of all disabilities, ages and levels of mobility. Web: www.disabilityholidaysguide.com Holidays for people with a sight impairment The Royal National Institute of Blind People (RNIB) Disabled Holidays can advise on suitable holidays, hotels and ‘activity A travel agent specialising in accessible holidays in weeks’, for example, organised rambling or cultural the UK and worldwide. holidays. For more information, call its helpline on Tel: 0161 804 9898 0303 123 9999. Web: www.disabledholidays.com Specialist holiday providers and accommodation Ski2Freedom For a comprehensive list of holiday and supported Provides information and advice about making holiday providers, accommodation providers and holidays possible for all. It has a focus on short break/respite services, both locally and mountain and snow sports activities but will also nationally, visit www.connecttosupporthampshire. accommodate non-sports holidays. org.uk/holidays

Get support Get advice Get connected

Find community groups, local activities, care homes and care providers near you Practical online help to regain or maintain your independence and get the support you need

It’s easy to find the information you want: • Health and wellbeing advice • Equipment and aids • Local community groups • Finding, arranging and and activities paying for care • Getting out and about • Care providers and care • Support for carers homes • Managing at home • Living with disability

www.ConnectToSupportHampshire.org.uk

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 27 Learning and volunteering

Learning opportunities Connect to Support Hampshire’s Community opportunities for anyone no longer in full-time Directory employment to pursue learning in a friendly Search the Community Directory at www. environment. Call 020 8466 6139 or visit connecttosupporthampshire.org.uk/directories www.u3a.org.uk for adult learning activities and training courses in your area. Select the ‘education, employment and Information for disabled students volunteering’ category. Information about studying in the UK as a disabled student is available from www.studying-in-uk.org/ Adult and Family Learning Service studying-in-uk-as-a-student-with-disabilities Hampshire County Council’s Adult and Family Learning Service offers a wide range of courses Computer Skills for Life working with community and voluntary The UK may have more internet users than any other organisations. For more information, visit www. EU country, but one in five adults still don’t have the hants.gov.uk (search ‘adult community learning’). basic online skills to benefit from the web. The good news is that there are now lots of online resources, Learning in Libraries as well as courses available in your local community, You can find events, classes and courses in Hampshire to help you make that first step. See page 9 for more libraries. Facilities and services for older people and information. people with disabilities are also available. Visit www.hants.gov.uk/librariesandarchives/library Family History Research your family history at Hampshire University of the Third Age Records Office. Visit www.hants.gov.uk/ The University of the Third Age (U3A) has librariesandarchives/archives

Volunteering opportunities Volunteering makes a positive impact in your volunteers in Hampshire on Connect to Support community, but it can also have many benefits for Hampshire’s Community Directory. Select the you. Volunteering can enable you to learn new skills ‘Education, employment and volunteering’ category. and meet new people. You can also gain valuable Visit www.connecttosupporthampshire.org.uk/ experience that you can take into your future career. directories You can explore an area of work that interests you or try something completely different. Useful local contacts

Ideas for volunteering opportunities in Hampshire Age Concern Hampshire have been included in the remainder of this section Has a team of nearly 400 dedicated volunteers. of the Guide. They come from all walks of life to offer friendship, support and information to their Volunteering opportunities in Hampshire service users. You can find volunteering opportunities with Tel: 01962 892447 Hampshire County Council and other local Web: www.ageconcernhampshire.org.uk (search organisations on the council’s volunteering web ‘volunteering’). page. Visit www.hants.gov.uk/jobs/volunteering Dementia Friendly Hampshire Volunteer at a peer support group or become a Find local and national organisations looking for

28 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Dementia Ambassador. MHA Live at Home Web: www.dementiafriendlyhampshire.org.uk Provides care, accommodation, activities and support services to older people throughout Do-it Volunteer Database Hampshire and are always looking for Search for local volunteering opportunities near volunteers. you. Tel: 01332 296200 Web: www.do-it.org Web: www.mha.org.uk/live-home

Hampshire Good Neighbours Support Service Supports independent voluntary groups that offer neighbourly help to people in their local communities. Tel: 023 9289 9671 Web: www.goodneighbours.org.uk/volunteer

Home Library Service Volunteers take books to people who are not able to make the journey for themselves. Web: www.hants.gov.uk (search ‘volunteering’).

Equipment and adaptations

Equipment around the house There are numerous outlets with a huge range of safe in your home, including fire safety and smoke equipment available to help you around the house. alarms. The choice and variety can be confusing but here are a few points to bear in mind: The Disabled Living Foundation (DLF) offers independent, professional advice and information • Equipment such as grab rails can be purchased to help you find out what is available for private through DIY stores. purchase. Visit www.dlf.org.uk • Equipment to help you with daily living can be Its Living Made Easy website offers guidance on purchased through major chemists or specialist and information about products you can buy to companies. help you with everyday tasks. Visit • For larger items of equipment or adaptations, get www.livingmadeeasy.org.uk at least two quotes. The DLF also has a helpline on 0300 999 0004 • Where appropriate check warranties and where you can discuss areas of daily living you find servicing and maintenance requirements. difficult with an experienced adviser.

• Try out equipment wherever possible. Connect to Support Hampshire hosts an interactive ‘Equipment House’ on its website You may be able to obtain some equipment where you can find advice and suggestions on the through an occupational therapist. See ‘Help right equipment to help you. from occupational therapists’ beginning on page Web: www.connecttosupporthampshire.org.uk/ 32. In addition, see ‘Managing at home’ equipmentforhouse beginning on page 37 for advice about staying

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 29 Care technology Care technology (sometimes referred to as ‘telecare’) the packages and products that you require. is monitoring and alert equipment that can help you to remain independent in your home and in the Hampshire County Council recommends Argenti: community. This equipment provides you, your carers, family and friends, with the reassurance that help is Tel: 01962 670721 available 24 hours a day, seven days a week. Email: [email protected] Web: www.argenti.co.uk/hampshire Care technology covers a wide range of equipment, such as alarm systems, motion sensors and GPS Portsmouth and Southampton City Councils offer location trackers. When an alert is raised, you telecare services to their residents: are connected to a team of trained advisers in a monitoring centre, who will ensure you receive the Portsmouth support you need. Tel: 023 9268 0810 Web: www.portsmouth.gov.uk How does care technology work? (search ‘telecare’). Your equipment is connected to a monitoring centre via a telephone system or mobile network. All alarm Southampton units work on mains electricity and have a battery Tel: 023 8083 3003 backup. The battery will automatically be used if Web: www.southampton.gov.uk the mains power is disconnected, meaning help is (search ‘telecare’). available in the event of a power cut. Other providers are available with different options When the alarm is activated, either manually or via available in different parts of the county. You can an automatic device, an adviser will speak to you search online for providers or equipment or you can through your unit. They will establish what kind contact: of help you need, before taking the appropriate • your housing association or your district action. This could include contacting someone who or borough council (usually the housing you have assigned as a responder (a local family department); member, neighbour or friend) to visit and check that you are all right. If necessary, the adviser will contact • charities such as Age UK (0800 011 3846 for the emergency services. telecare enquiries); • AT Dementia which is managed by the charity Who is care technology for? Trent Dementia Services Development Centre Anyone can benefit from this equipment; your age and provides information on assistive technology or circumstances do not matter. that can help people with dementia live more independently; or Further information The Disabled Living Foundation has more • the Telecare Services Association which has an detailed information and advice about personal online search for local providers. alarm systems and telecare. See page 29 for contact details. Useful local contacts

Living Made Easy provides comprehensive AT Dementia information about different care technology Tel: 0115 748 4220 products. See page 29 for contact details. Web: www.atdementia.org.uk

Telecare Services Association How do I get a care technology package? Tel: 01625 520320 You can purchase your own care technology package Web: www.tsa-voice.org.uk/support-at-home from a private provider. Prices will vary depending on

30 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Assistive technology checklist © 2020 Care Choices Ltd We suggest you consider the following questions before buying any assistive technology. If you are in any doubt about what technology might help meet your needs, you can contact your council or visit https://asksara.dlf.org.uk

You can download and print this checklist at www.carechoices.co.uk/checklists

Suitability Will it need to be installed by a professional? Does the equipment support your specific Can the retailer provide you with training in needs? using the equipment?

Are you willing to use it?  Reliability Will it fit into your everyday life and routine? Will it work if you have pets or live with other Have you tried a demo of the equipment?  people, e.g. could someone else set off a sensor Do you understand what the equipment is for? alarm by accident?

Do you need to take it with you when you Have you read reviews of the particular piece leave the house? Is it transportable? of equipment you are looking at? Consider these before making your purchase. Does the equipment have any limitations  that would make it unsuitable for you? Can you speak to someone who already uses it?

Will it work alongside any assistive technology Does it require batteries? Find out how often you already have?  they will need changing and whether the equipment will remind you to do this. Usability Is it durable? If you might drop it, is it likely Is a simpler piece of equipment available, to break? e.g. a pill case rather than an automated pill dispenser?  Cost Does the equipment need a plug socket, and will its wire cause a trip hazard? Do you know how much it costs? 

Is it easy to use? Can you read/hear it clearly Will you need to pay a monthly charge? and are any buttons big enough for you? Are there alternative solutions that might Are you able to use it? Are there any aspects be free? you don’t understand? Is there a cost associated with servicing the Is it portable? equipment?

Notes

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 31 Help from occupational therapists Occupational therapists work with people of all can access care through your local authority or the ages, whose difficulties may have been present NHS. In general: since birth or the result of an accident, illness, • for short-term conditions, such as after an ageing or lifestyle. They can help you with all aspects operation, occupational therapy is usually of your daily life. accessed through the NHS; and

Occupational therapists can carry out an assessment • for long-term conditions, such as a permanent of what you can and can’t do in your everyday physical disability, occupational therapy is usually activities. They will create individual treatment accessed through your local authority. programmes to help people carry out their daily tasks and with more confidence and independence. You may wish to use the services of an They may suggest changes to your environment, independent occupational therapist who whether that be at home or at work, and may is in private practice. The Royal College of introduce the use of equipment which will help with Occupational Therapists (RCOT) website has a some activities. specialist section for occupational therapists working in independent (private) practice. Visit Occupational therapists review the treatments www.rcotss-ip.org.uk or call 0207 450 2330. periodically, evaluate progress and make changes to the treatment as needed. All occupational therapists who are members of the RCOT Specialist Section Independent Practice are How do I access occupational therapy? fully qualified and registered with the Health and You can get a referral for free occupational Care Professions Council (HCPC). therapy through your GP surgery, local clinical commissioning group, local adult social care If you would like to source equipment for yourself department, or you can go private. The duration and which could help you manage everyday tasks, see severity of your condition determines whether you the information beginning on page 29.

You’re in caring hands

Do you run a Care / Nursing Home in Hampshire?

Did you know you can get all these bene ts by becoming a member of the Hampshire Care Association?

• You will receive a certi cate & window sticker to display • You will receive exclusive member only oers from our showing your membership status. patrons. • Your bed vacancies will be listed & updated regularly on • You will get direct access to useful resources. our website. • Your listing in this guide will be denoted with HCA. • You will get free entry to HCA seminars & workshops. • You will receive weekly email bulletins & regular newsletters • You will be eligible to enter & attend the Hampshire full of news, updates & special oers. Care Awards. • You will have the peace of mind that we are on the other end • You will have the right to use our logo on your letterhead, of the phone to oer expert advice. adverts & website.

For more information or to become a member, you can visit our website or contact us: www.hampshirecare.org • Tel: 023 80255794 • Email: [email protected] /HampshireCareAssoc /company/hampshire-care-association /HantsCareAssoc

32 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Making life easier at home If you’re having difficulties with everyday tasks at home, these simple solutions could make life easier and keep you independent. These are a starting point; other solutions are available which might better suit your needs.

Finding it difficult to get in and out of chairs? Try Do you forget to take your tablets? Try making putting a piece of hard board under the seat base. a note of when you’ve taken them, or buy Alternatively, buy chair raisers, a higher chair or an an automatic pill dispenser or pill box. If you electric riser chair. Also try regular gentle exercise. struggle to open your medicine, you can ask your pharmacist for advice on alternative packaging If you can’t reach your windows, could you move that could make it easier for you. furniture out of the way? Ask someone to help if you need to move heavy furniture. There are also Can you reach everything in your cupboards? If tools for opening and closing windows. not, try a handi-reacher or rearrange your kitchen so the things you use most are within easy reach. Struggling to keep warm/cool? Consider a fan or heater. Is your house insulated? Are there any If you are having problems with preparing food, draughts? You may also be eligible for the winter consider buying ready-chopped options or try a fuel payment from the Government. Visit chopping board with spikes. There are also long- www.gov.uk/winter-fuel-payment handled pans, teapot tippers and lid grippers that could help. Palm-held vegetable peelers or a food If you have trouble using light switches, think processor might be a solution and meal delivery about replacing yours for ones that are easier to services are also available. use. Consider handi-plugs or light switch toggles, or there’s even technology available so that you Is eating and drinking becoming difficult? Large can turn your lights on and off using speech. handled cutlery could help, or non-slip mats for the table. Lightweight cups and mugs with two Use subtitles if you can’t hear the TV or buy handles could also be a solution. wireless headphones. See your GP if you’re having problems with your hearing. They can refer you to Using taps can be made easier by fitting tap a hearing specialist for an assessment if they think turners. You could also consider changing to lever- you might need a hearing aid. style taps which might be easier for you to use.

Handled plug Chair raisers Chopping board Level indicator Teapot tipper

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 33 More information on staying independent and ideas to help you live at home can be found online at www.connecttosupporthampshire.org.uk/ In the ‘Equipment around the house’ section, there is also an ‘Equipment House’ that you can explore for ideas about equipment to make your life easier.

If moving whilst in bed is a problem, have you If it’s hard to hold your toothbrush, try a thought about using an over-bed pole? You might toothbrush gripper. You might also benefit from also want to buy a pillow raiser or change your having an electric toothbrush or sitting on a stool bedding so it’s lighter. while brushing your teeth.

Is it becoming difficult to get dressed? If so, You might like to buy a raised toilet seat, or a specially adapted clothing is available, or you seat with a built in support frame if it’s hard to could buy a long-handled shoe horn, a dressing use your toilet. Flush lever extensions are also stick or a button hook. If you are having a lot of available. difficulty, consider home support, see page 37. Has it become more difficult to wash? Items are Clocks are available with large numbers or lights available, like long-handled sponges and flannel if you can’t read the time in bed. You can also buy straps. You could also consider a slip resistant clocks that speak the time. bath mat, grab rails, a half step to help you get in and out of the bath or a bath or shower seat. Tap If you are finding it harder to read in bed, turners can also be used in the bathroom. consider an e-reader that allows you to change the font size. Some also have integrated lights. Look for bedside lamps with a step-on or button For more information on technology that could switch if yours are difficult to use. make your life easier, see page 30.

Do you struggle to get in and out of bed? Hampshire County Council recommends Argenti You could learn new ways of moving around, for all your care technology needs (pendant purchase a leg lifter or a hoist or install grab rails alarms, environment sensors and more). for support. Seek advice about these options. Tel: 01962 670721 If the bed is the issue, you could buy an electric Email: [email protected] adjustable bed or raise the bed to the right height. Web: www.argenti.co.uk/hampshire

Grab handles Bed table Hand rail Hand trolley Tap turners

34 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Mobility equipment Before you are provided with equipment, or you buy be referred by your GP for this service. Short-term it, it’s worth getting independent advice to make loan wheelchairs are available from the British Red sure that the type of equipment you’re getting is the Cross, usually for a loan period of six weeks. This may best to meet your needs. If buying yourself, you may be helpful while waiting for a permanent wheelchair be eligible for VAT relief on devices and services you to be issued. buy specifically to help you cope with your long- term condition or disability. Your retailer will advise Useful contacts you if this is the case. British Red Cross Tel: 0344 871 1111 Useful contacts Web: www.redcross.org.uk/get-help Disabled Living Foundation NHS Wheelchair Service Impartial advice about aids and equipment. Web: www.nhs.uk (search ‘walking aids, Tel: 0300 999 0004 wheelchairs and mobility scooters’).

Money Advice Service Which? Its website has advice about shopping around for Offers guidance if you are thinking about buying disability aids and equipment. your own wheelchair. Web: www.moneyadviceservice.org.uk (search Web: www.which.co.uk (search ‘choosing a ‘disability aids’). wheelchair’).

Research Institute for Disabled Consumers Disabled Living Foundation can also offer advice Provides independent reports including several if you are considering purchasing a wheelchair mobility and motoring guides. privately. Call the helpline on 0300 999 0004. Tel: 0207 427 2460 Web: www.ridc.org.uk/features-reviews/out- Powered wheelchairs and mobility scooters and-about The Motability scheme allows some disabled people getting Disability Living Allowance (DLA), Personal Walking aids Independence Payment (PIP) or War Pensioners For information on what’s available and where to get Mobility Supplement (WPMS) to obtain a car, it, you can speak to your GP or practice nurse, local powered wheelchair or scooter. pharmacist or social care staff. You can rent or buy equipment from some commercial If you prefer to buy your own walking aid, there are companies, but it’s important to take independent numerous outlets selling mobility equipment. You advice to ensure you make the best choice. can search for ‘mobility equipment and services’ on the Trading Standards approved Buy with Confidence The number of people using powered wheelchairs directory. Visit www.buywithconfidence.gov.uk and mobility scooters has increased in recent years. Before taking one of these vehicles out on to the An aid is only useful if you know how to use it road or pavement make sure that you have a good properly and safely. Whenever you get new (or understanding of the rules concerning their use and replacement) equipment, ask to be shown how it that you undertake training. works. Over time, all aids need checking to see they still work. Make sure you know where to find new parts for an aid, or who to talk to about getting an aid repaired or replaced.

Manual wheelchairs Permanent or regular use wheelchairs are available from the NHS Wheelchair Service. You will need to

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 35 Useful contacts

DVLA Guide to registering powered wheelchairs and mobility scooters. Web: www.gov.uk/mobility-scooters-and- powered-wheelchairs-rules

Highway Code Information for users of powered wheelchairs and mobility scooters. Web: www.gov.uk/browse/driving/highway- code-road-safety

Adaptations to your home Adapting for physical disabilities or illness provide advice about making adaptations to your If you are finding it hard to manage in your current home. Visit www.connecttosupporthampshire. house or flat, you may want to consider altering or org.uk/directories (select ‘Community support/ adapting it to suit your needs. activities’ and ‘House or garden help’).

You can get information, advice and help on all Adapting for dementia aspects of making alterations to your home from Simple suggestions such as making your toilet bowl your local council’s housing department. Some local a different colour or even just using brighter lights councils may be able to help with discretionary could improve the quality of life of people living with grants for adaptations to support you, for example, dementia. to return home from hospital or to make things easier if you have been diagnosed with a terminal Ensuring a colour contrast between the toilet illness. seat, bowl and bathroom floor makes it easier for those with dementia to find the toilet, You may be eligible for a Disabled Facilities Grant reducing their risk of incontinence. Yet, minimising from your local borough or district council to pay for colour differences between the kitchen and alterations. See page 24 for more information. hall floors could lower the risk of tripping or falling. Depending on your specific circumstances, it may be possible to arrange for small adaptations or for Dementia patients may also benefit from having the loan of certain equipment through your adult their curtain rods extended to allow more light into social care department. This will usually follow as rooms. Reducing reflective glares and noise may assessment by an occupational therapist. also improve their quality of life.

If your home needs major adaptations to make it A new, free app, developed by the University of suitable for your needs, you may wish to consider Stirling, may make the above recommendations other housing options. See the ‘Care homes and in just 20 minutes after it digitally assesses how other housing options’ section beginning on dementia-friendly your home is. Visit www.stir.ac.uk page 87. and search ‘Iridis’.

Search Connect to Support Hampshire’s The ‘Iridis’ app can be downloaded from the Apple Community Directory for organisations that can iTunes and Google Play stores.

36 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Managing at home

Looking after yourself Personal care • Put nonslip strips, mats or tiles in your tub and If you find dressing and undressing difficult, shower to help prevent falls. To combat tripping, there are several things you can try to remain secure any loose corners on mats. independent. Choosing appropriate styles and • Be sure to keep the tub clean to counteract fabrics, adapted clothing as well as using special slippery soap scum or mould. techniques or equipment can all help to make dressing easier: • Keep the bathroom floor dry, making sure it has no water on it. A weighted shower curtain will • Skirts and trousers with elasticated waistbands help ensure that no water leaks onto the floor. are often easier to manage than those with fasteners. • Your bathroom should be adequately lit during the day and night. • Loose fitting, stretchy clothing without fastenings, such as T-shirts, will often be easier • Equip your shower with a handheld or adjustable to manage and eliminates the need to fasten shower head. You can manoeuvre it where you buttons or zips. want it, minimizing your movement in the shower.

• If choosing clothing with fasteners, make sure • Put items you use regularly in easy reaching the fastener is easily accessible, such as being at distance, so you don’t have to stand on steps, the front. bath edges or move around a lot to reach them. • Take your time. The more you rush, the more • Magnetic or Velcro fasteners are usually easy to likely you are to fall. manage.

• Clothes made from knitted or ‘jersey’ fabrics are See ‘Equipment and adaptations’ beginning on page often easier to manage than more stiff, woven 29 for ideas and products which may help you. fabrics. Toileting is a function that most people take for • Smooth, slippery fabrics such as silk are usually granted and if assistance is required it can cause easier to get on and off, as they glide easily over distress. your skin or other layers of clothing. Here are some things you can try: • Zip fastenings can be quicker and easier than buttons, although open-ended zips can be • Make sure the way to the toilet and the room is difficult to align and fasten if you have pain or well lit at night. stiffness in your fingers. • Consider if a special frame, rails or a higher seat • Extended tabs or loops can be added to zip tags would be best to help you get on and off the to make them easier to grip and fasten. toilet. • Never use a walking frame to hold onto whilst See ‘Equipment and adaptations’ beginning on page standing from a toilet, as it is not designed for 29 for ideas and products which may help you. this purpose and could easily tip over. If you are having difficulty getting in and out of a • Talk to your GP about any continence issues. bath, standing in or using a shower and standing at the basin, there are a few things that you can do See ‘Equipment and adaptations’ beginning on page yourself: 29 for ideas and products which may help you. For

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 37 support and advice about incontinence, see the • If possible, try to move around at least once an information beginning on page 13. hour. But remember to speak to your GP before starting any exercise plans. If you would like to learn more about care agencies • Wear lots of thin layers: clothes made from and Personal Assistants, see ‘Buying care at home’ cotton, wool or fleecy fibres are particularly good starting on page 43 for information about paying for and maintain body heat. help with your personal care in your own home.

If you are struggling with your winter fuel costs Keeping warm in winter speak to your energy provider, who should be able Keeping warm helps prevent conditions such to offer you a standard monthly direct debit charge as hypothermia, bronchitis, chest infections to enable you to spread the cost of your energy over and pneumonia. Those at particular risk include the year with fixed regular payments. vulnerable people, such as the elderly, families on low income and people with long-term medical • Most people aged 65 and over qualify for a conditions. Winter Fuel Payment made every November to December. Visit www.gov.uk/winter-fuel- Helping yourself: payment

• Heat your home to at least 18°C (65°F). • You may also be eligible for a Cold Weather Payment for each week of very cold weather in • If you can’t heat all the rooms you use, heat the your area if you’re getting certain benefits. Visit living room during the day and your bedroom just www.gov.uk/cold-weather-payment before you go to bed. • You might be able to get help for energy- • Get your heating system and cooking appliances saving improvements to your home, under the checked and keep your home well ventilated. Affordable Warmth scheme, if you’re on certain • Use your electric blanket as instructed and get it benefits and own or privately rent your home. tested every three years. Never use a hot water Visit www.gov.uk/energy-company-obligation bottle with an electric blanket. • National Energy Action (NEA) has produced • Do not use a gas cooker or oven to heat your several guidance videos for people who may be home; it is inefficient and there is a risk of carbon living in fuel poverty or struggling to keep their monoxide poisoning and this can kill. homes warm. Visit www.nea.org.uk

• If you are not on mains gas or electricity, make If you are a pensioner, have a disability, are chronically sure you have a good supply of heating oil, solid sick or are hearing and/or visually impaired, your fuel, or Liquefied Petroleum Gas (LPG) to make energy provider has an obligation to provide a range sure you do not run out in winter. of free services, designed to make your life easier. You should contact your provider about its Priority • Fit draught proofing to seal any gaps around Services Register to find out what is available. windows and doors.

• Make sure you have loft insulation. And if you Meals delivery services have cavity walls, make sure they are insulated If you find it difficult to get out to do your own food too. shopping, most of the major supermarkets will now deliver to your door. You can order your food online • Insulate your hot water cylinder and pipes. and pick a delivery slot. • Draw your curtains at dusk to help keep heat generated inside your rooms. There are also meal delivery services or restaurants that will deliver fresh or frozen meals to your door. • Make sure your radiators are not obstructed by You can find these online using a search engine or furniture or curtains. at yell.com

38 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Meals on wheels services are offered by your Portsmouth City Council local authority. Search ‘meals on wheels’ on the Tel: 023 9268 8390 appropriate website below. Web: www.portsmouth.gov.uk

Hampshire County Council Southampton City Council Service run by apetito. Tel: 023 8083 3003 Tel: 01962 779338 • Web: www.hants.gov.uk Web: www.southampton.gov.uk

House, garden and pet care Repairs that they operate in a legal, honest and fair way. You need to make sure that your home is maintained Search for a trader or business online at properly so that it is safe for you to live there. If it www.buywithconfidence.gov.uk or call needs repairs, you can get advice and help. 03454 040506 for a free directory.

If you are elderly and/or disabled and have a low Trust in Blue connects you to experienced and income, you can get advice and help from the professional trades and handy people who are all housing department of your borough or district Enhanced DBS checked retired police officers. council. Whether you are a council tenant or own (Currently covers , Eastleigh, your own home, you will be advised whether you Fareham, New Forest). Call 0800 255 0255 or visit qualify for a grant to help pay for the work and if so, www.trustinblue.com how to apply for one. Please note, you will have to pay for any trades Your council can recommend a reliable building people you find through the above directories. contractor and check that work has been done to a good standard. Your council will also be able to tell Help around the house you whether there is a Home Improvement Agency For help with housework, you can find reliable or Handyperson/Handyman Scheme operating in cleaning, ironing and laundry services, which have your area. been checked and vetted by Hampshire Trading Standards, in the Buy with Confidence directory. See If you are a private tenant, you should contact your above for contact details. You can also look in Yellow landlord. If they are unwilling to carry out the work Pages if you are going to employ your own cleaner, needed, you should contact your local council housing rather than use an agency. Remember to always ask department which may help your landlord carry for and check references. out essential work. If you are a council or housing association tenant, you should contact your landlord. You can also search Connect to Support Hampshire’s Community Directory for community groups or If you are paying for repairs yourself, you can still get organisations that may be able to offer you help advice and information from your local council. Staff with housework, pet care or minor repairs. Visit may also be able to suggest local builders who are www.connecttosupporthampshire.org.uk/ expert in the kind of repair work that you need. directories

Never agree to repairs to roofing or driveways You may find that there is equipment you can offered at the door. Always go to a reputable trader. buy that will help you with domestic tasks such as cleaning, cooking and laundry. For more For small repairs, find a reliable local trader through information, see ‘Equipment and adaptations’ Hampshire Trading Standards Buy with Confidence beginning on page 29. scheme. All the businesses in this scheme have been vetted and approved by Trading Standards to ensure Some of the home care agencies beginning on

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 39 page 47 can provide domestic help amongst their One Community (Eastleigh) services. However, if you only need domestic help Tel: 023 8090 2400 you may find it cheaper to use a domestic agency. You can employ these services to come in on a Rushmoor Voluntary Services regular or one-off basis. Tel: 01252 540162 If you are unable to put your refuse/recycling Thrive containers out for collection because of your age A national charity offering information and tips on or disability, contact your local district or borough making your garden easier to manage as well as council and ask about Assisted Waste Collection. details of the equipment and tools which will be This is where the crew will come to your house particularly helpful. to collect the bin and then bring the bin back to Tel: 0118 988 5688 you. This service is usually only available if you can Web: www.carryongardening.org.uk provide proof of disability and there is nobody else to help you. Unity ( Community Services) Web: www.unityonline.org.uk Good Neighbours groups are independent voluntary groups which offer neighbourly help to Andover people in their local communities. See page 66 for Tel: 0330 4004 116 contact details. Romsey Gardening Tel: 0330 4004 116 If you are finding it difficult to maintain your garden because of your age or disability, there are Utility suppliers and household emergencies organisations that may be able to help. • Southern Electric and Gas offers extra help Useful contacts and advice to customers who are older, disabled or have special medical needs. To Basingstoke Voluntary Action join its Priority Service Register, call Tel: 01256 423816 0800 622 838.

Community First • British Gas offers priority services for people who Web: www.cfirst.org.uk are older or disabled.

East Hampshire, Fareham, Havant and • BT has online information and advice for people Winchester with a disability or impairment. Alternatively, you Tel: 0300 500 8085 can call 0800 800 150.

New Forest • BT has a free Priority Fault Repair Scheme for Tel: 01425 482773 people who rely on the telephone for health or mobility reasons. Call 0800 800 150. Gosport Voluntary Action • Southern Water offers services for people Tel: 023 9258 3836 who have extra needs and help for people having difficulty paying their bills. Call Hampshire Council for Voluntary 0800 027 0800. Services (CVS) Web: www.hampshirecvs.org.uk • South East Water offers a Priority Services Register as well as help for customers who Hart Voluntary Action are struggling to pay their bill. Call Tel: 01252 815652 0333 000 2468.

40 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Household emergencies – who to call: Sembcorp Bournemouth Water Emergency Line: 01202 590059 Consumer Direct Call for a local electrical contractor. South East Water Tel: 03454 040506 Emergency Line: 0333 000 0002

Floodline Southern Electric Phone the Environment Agency’s Floodline to Call for emergencies and power outages. sign up for flood warnings and get simple advice Tel: 105 on what to do before, during and after a flood. Tel: 0345 988 1188 Southern Water Emergency Line: 0330 303 0368 National Gas Emergency Number Tel: 0800 111 999 Caring for your pet There is ample support available in Hampshire to Portsmouth Water ensure your pets are well looked after. See page 18 Emergency Line: 023 9247 7999 for a list of organisations that can help.

Staying safe in your home Security www.hampshirealert.co.uk Tips and advice: If you have problems with home security, answering • Make sure you secure windows and doors before the door, fitting a door chain or a key safe, there are you leave the house. services that can help: • If you are in the garden or upstairs, make sure • The Hampshire Bobby Scheme provides free your downstairs doors are locked, and that you home security and safety checks to anyone in have a key with you to get in or out in a hurry. Hampshire who is vulnerable, disabled or over the • Fit window locks and keep the keys in a safe age of 65. This service is also available to those place. most vulnerable due to disability or long-term illness. Call 0300 777 0157. A police-approved • Keep tools and ladders securely locked away. key safe can also be fitted for a donation of £75. • Display your burglar alarm and neighbourhood • Your borough or district council’s housing watch sticker prominently. department can let you know if there is a local Home Improvement agency or Handyman • Put up a warning sign for visitors if you have a dog scheme that can help you. as this will deter thieves.

• Keep valuable items out of view. Don’t leave Fire safety keys under a doormat or on a string through the Hampshire Fire & Rescue Service (HFRS) letterbox. Burglars expect this. recommends that you have at least one smoke alarm on every level of your home and ideally in have comprehensive online all rooms except your kitchen and bathroom. It is advice and top tips about crime prevention. Visit important that you regularly check that alarms are www.hampshire.police.uk/cp/crime-prevention not clogged by dust and that you test that their batteries work. You can also receive free crime and community information about where you live by signing up to Plan how you would get out of the house in an Hampshire Alert. Call 023 8047 9650 or visit emergency. Your working smoke alarm will give you

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 41 early warning of a fire. You should get out of the about fraud and how you can report it. Visit house, call the Fire Service and stay out. www.hampshire.police.uk (search ‘fraud’).

Find out more about fire safety in the home You can also receive free crime and community (www.hantsfire.gov.uk/keeping-safe ). HFRS will information about where you live by signing up to also do home safety visits to assess any risks in your Hampshire Alert. See page 41. home and advise you. Online fraud and cyber crime You can complete the Safe and Well assessment on As the internet has become part of our daily the HFRS website to request a visit (www.hantsfire. lives, online fraud has increased – from email gov.uk/keeping-safe/loveyourhome/safeandwell) scams to fake holiday sites to identity fraud. or call the Community Safety Team on Read the information and advice from Hampshire 023 8062 6751. Constabulary on how to protect yourself from these types of scams. Visit www.hampshire.police.uk If you are hard of hearing, or even a heavy sleeper, (search ‘online fraud’). you should consider fitting strobe light and vibrating-pad smoke alarms. Contact the Action on How to report a cold caller Hearing Loss information line on 0808 808 0123 or Very often work is unnecessary, of poor quality textphone 0808 808 9000. or excessively priced. The trader may harass, pressure or even try to scare you into having the The Government has produced leaflets on fire safety work done. for people with sight, hearing or mobility difficulties. Visit www.gov.uk and search ‘fire safety for disabled If you have been affected in this way or are people’. concerned about a doorstep caller, please call the Hampshire Trading Standards Doorstep Crime Scams Section on 01962 833666*. Hampshire Trading Standards warns that an estimated three million people fall victim to scams Trained officers can provide help and advice on how each year. Scams such as bogus lotteries, prize to deal with such callers in the future and can attend draws and miracle health cures arrive by post the incident at short notice if the trader is: or telephone and target older people and the vulnerable, often leading to debt and in some cases, • still at your home or in the area; depression. • due to return, perhaps to collect payment; or

Always be sceptical about any unsolicited offers • offering to take you to the bank to withdraw and never part with money or give your bank or cash. credit card details to obtain a prize or an offer that is too good to be true. Don’t be rushed into making *Officers from the Doorstep Crime Section are an instant decision and don’t ring premium rate available Monday to Friday between 9.00am and numbers (starting 090) to claim a prize or arrange a 5.00pm. If you have any concerns outside these parcel delivery. times, please contact the Police on their non-urgent number 101 or dial 999 if you feel frightened or For further advice or if you are worried that you, or threatened, or intimidated. someone close to you, has been a victim of a scam, contact the Citizens Advice Consumer Helpline on Reducing nuisance junk mail and telephone calls 0808 223 1133. Visit www.hants.gov.uk (search ‘scams’) for the latest information and advice on • You can reduce the amount of junk mail delivered scams and doorstep crime in Hampshire. to you by visiting the Mailing Preference Service website (www.mpsonline.org.uk) or by calling Hampshire Constabulary has further information 0207 291 3310.

42 Visit connecttosupporthampshire.org.uk to find care providers and services in your area • You can stop unsolicited telephone calls by Equipment visiting the Telephone Preference Service There is a lot of equipment which can help you to feel website (www.tpsonline.org.uk) or calling 0345 safe in your home, as well as when you are going out, 070 0707. It may take a while for calls to reduce. including care technology such as pendant alarms, If you continue to have a problem, you can call sensors and GPS trackers. See the ‘Equipment and OFCOM on 020 7981 3040. adaptations’ section beginning on page 29.

Buying care at home If you are looking for support with domestic tasks, Employing or engaging a Personal Assistant see the information on ‘House, garden and pet care’ If you would like to manage your own care, you beginning on page 39. could engage or employ a Personal Assistant (PA).

If you need more personal care to help you with You could: everyday tasks (such as washing, dressing, preparing meals or going to the toilet), there are a lot of care • Directly employ your own PA. providers and care services. You have full choice and control over who works for Probably the most important consideration is you. You will need to take on, and fully understand, whether you want your care to be fully managed the responsibilities of being an employer. for you by someone else or whether you prefer to manage your own care. You can find detailed information about this on the Hampshire PA Finder website Using a home care agency (www.hampshirepafinder.org.uk/employingapa ). Home care or ‘domiciliary care’ agencies can provide • Engage the services of a self-employed PA. a ‘fully managed’ service. They directly employ, train and supervise the carers which they supply If you want to have choice and control over your to you and take complete responsibility for the care and support, but don’t want to take on the management of the care service. responsibility of being an employer, you could engage or contract with a self-employed PA. Home care agencies are regulated and inspected by the Care Quality Commission (CQC) who inspect the People acting as self-employed PAs are in business services that are being offered and provide a quality for themselves. They offer an agreed set of services rating. It is a good idea to read the latest inspection in exchange for a fee. If you want to engage or report for any agency you are considering using. Call contract with a self-employed PA, they should send 03000 616161 or visit www.cqc.org.uk you a quote for their services, send you an invoice to take payment, say when they want to work and A list of all CQC registered home care agencies should bring their own equipment. They’re also operating in Hampshire, Portsmouth and responsible for making their own tax and National Southampton begins on page 47. Insurance contributions. If you would like some help to find the right home You can read further guidance from Skills for Care care for you, you could use a free care brokerage (www.skillsforcare.org.uk ). organisation such as CHS Healthcare. Call 0800 008 7193 or visit • Engage the services of a PA through, for example, www.carehomeselection.co.uk/home-care an ‘introductory agency’ or matching service.

A useful checklist of questions to ask home care If you are finding it difficult to find a PA, you might agencies has been included at the end of this choose to use an ‘introductory agency’ or online section of the Guide, see page 45. marketplace. Some home care agencies also offer

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 43 an introductory service. you can contact your local clinical commissioning group (CCG) directly for an assessment. Introductory agencies usually specialise in ‘live-in carers’ but some also offer home care packages. The Paying for care is explained in greater detail later in carers they introduce to you will usually work on a this Guide, see the information beginning on page self-employed basis, will take care of all their own 100. tax affairs and are free to be registered with several care agencies. You will pay an ‘introductory’ fee to What if I need to complain or have concerns about the agency. a service? See the information on ‘protecting adults at risk’ Most introductory agencies will carry out checks (page 108) if you have any safeguarding concerns. and ask for references for any Personal Assistants on their books, but you should always ask what their If you are not happy with the service you are recruitment processes are and check their full terms receiving from a home care agency, speak to the and conditions. manager to try to resolve any problems or ask to see their complaints procedure. Introductory agencies are not regulated or inspected by the Care Quality Commission as they The CQC also provides information on how to do not have an ongoing role in the management of complain about a care service. Visit www.cqc.co.uk your care. or call 03000 616161.

You can read further guidance from Skills for Care If you have employed or engaged a Personal (www.skillsforcare.org.uk). Assistant, see information from Hampshire PA Finder on how to sort out problems. Visit www. Will my local authority provide care for me? hampshirepafinder.org.uk/employerquicklinks Your local authority can only provide care services if you meet certain eligibility criteria. You will then You could also contact the Advisory, Conciliation have a financial assessment and you may have and Arbitration Service (ACAS) helpline for advice. to pay for any care you receive. To find out more, Call 0300 123 1100 (Monday to Friday 8.00am to contact the adult social care department of the local 6.00pm). authority where you live.

Some people with long-term, complex health needs qualify for free social care arranged and funded solely by the NHS. This is known as NHS Continuing Healthcare (CHC). Before your local authority offers services, it will need to consider whether your primary need is health-related and whether you may be eligible for CHC. If you think you may be eligible,

Search for care in your area

www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need • Information on care quality • Links to inspection reports With so many providers to choose from, • Additional information, photos and web links where do you start? • Brochure requests

44 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Home care agency checklist © 2020 Care Choices Ltd

Agency 1 Fees per week Quality rating*

Agency 2 £ £ Agency 3 £

We suggest that you have paper with you when speaking with home care agencies so you can make notes. You can download and print this checklist at www.carechoices.co.uk/checklists

About the agency Accommodating your needs How long has the agency been Can the agency accommodate your operating?  needs if they increase? Ask about the process for this.  How long are staff allocated per visit?  Does the agency have a training Can you contact the agency in an scheme in place?  emergency or outside office hours?  Are all staff trained to a certain level?  Does the agency have experience with your specific needs?  Are staff able to help with administering medication if required?  Staff Is there a way for staff to communicate with each other about the support they Are you likely to be visited by different provide when they visit you? How?  staff each day?  Are all staff checked with the Regulation Disclosure and Barring Service?  Will your support plan be reviewed at Will you be notified in advance if your regular intervals?  care worker is on holiday or sick?  Can you see the agency’s contract terms?  Are staff matched to you specifically, based on your needs and preferences? Can you lodge a complaint easily?  Can you meet your care worker(s) Are complaints dealt with quickly?  before they start?  Can you see a copy of the agency’s Does the agency have both male and CQC registration certificate and  female staff?  quality rating?

Notes

*See page 43.

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50 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Home care providers continued Advertisers are highlighted

Bayview Healthcare Ltd Bluebird Care (New Forest) Southampton Lymington Advert page 3 Tel: 023 8044 8187 OP D PD LDA MH SI YA Tel: 01590 678340 OP D PD LDA SI YA

Beacon House Bluebird Care (Petersfield & Havant) Fleet Petersfield Advert page 3 Tel: 01252 615035 OP D Tel: 01730 262578 OP D PD LDA SI YA Beaumont Village Bluebird Care (Portsmouth) Aldershot Portsmouth Advert page 3 Tel: 023 9200 6218 Tel: 01252 346777 OP D PD SI OP D PD SI YA Beryl Care Ltd Bluebird Care (Southampton) Andover Lymington Advert page 3 Tel: 023 8001 8221 Tel: 01264 394616 OP D PD MH SI YA AD OP D PD LDA SI YA Bishopstoke Park Bluebird Care (Totton) Eastleigh Southampton Advert page 3 Tel: 023 8202 6500 Tel: 023 8064 5240 OP D PD SI YA OP D PD LDA SI YA Blessings Healthcare Services Ltd Bluebird Care (Winchester Eastleigh & Romsey) Farnborough Advert page 50 Winchester Advert page 3 Tel: 01962 856900 Tel: 01252 548774 OP D PD LDA MH SI YA OP D PD LDA SI YA Blossom Care For You Ltd Bluebird Care Gosport Southampton Gosport Advert page 3 Tel: 023 9323 3922 OP D PD LDA MH SI YA AD Tel: 023 8023 1490 OP D MH YA Bluebird Care Hook and Kingsclere Blue Angel Care Ltd Newbury Newbury Tel: 01256 762324 OP D PD LDA SI YA Tel: 01256 592593 OP D PD SI YA Brendoncare Knightwood Mews Bluebird Care Eastleigh (Alton, Bordon & Liphook) Tel: 023 8024 7000 Alton Advert page 3 OP Tel: 01420 550777 OP D PD LDA SI YA Brendoncare Mary Rose Mews Alton Bluebird Care Tel: 01420 549797 (Andover & Stockbridge) OP Andover Advert page 3 BrendonCare Hill Tel: 01264 310888 OP D PD LDA SI YA Winchester Tel: 01962 852133 Bluebird Care OP D PD SI (Fareham) Bridge-it Options Ltd Southampton Advert page 3 Thatcham Tel: 01329 832681 OP D PD LDA MH SI YA Tel: 0118 981 0138 OP D PD LDA YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 51 Home care providers continued Advertisers are highlighted

Brighter Care Agency Ltd Caremark Basingstoke and Deane Southampton Basingstoke Tel: 07592 058770 OP D PD LDA SI YA Tel: 01256 805669 OP D PD LDA MH SI YA AD Brightspark Care Ltd Caremark New Forest Farnborough Lymington Tel: 01483 727401 OP D PD LDA MH SI YA Tel: 01202 483000 OP D PD SI YA Brightwater Caremark Southampton Eastleigh Southampton Tel: 023 8060 2267 LDA YA Tel: 023 8017 5666 OP D PD LDA SI YA AD Brooke House Caring for You Ltd – Portsmouth HDCP London Southsea Tel: 023 9273 8417 Tel: 023 8023 5221 LDA MH YA OP Caring Hands Domiciliary Services Ltd HDCP BS Care Ltd HDCP Havant Advert page 4 Southampton Tel: 01489 582926 Tel: 023 9236 2222 OP D PD LDA MH SI AD OP D PD LDA MH SI YA Caroline Square Burleys Home Care Portsmouth Ringwood Tel: 023 9283 3400 OP D PD LDA MH SI YA Tel: 01425 470411 OP D PD LDA MH SI YA Casbrook Home Care Ltd Calida Care Ltd Romsey Basingstoke Tel: 01794 513555 OP D PD MH SI YA Tel: 01256 700991 OP D PD SI YA Chessel Avenue Cameron Home Care Southampton Liphook Tel: 023 8043 5999 PD LDA MH YA Tel: 07917 152907 OP D PD LDA SI YA Chessel Support Services Care 4 U Hampshire Ltd Southampton Tel: 07889 736027 OP LDA MH YA Tel: 01425 654895 OP D LDA MH SI YA Choice Support Havant Care Opportunities Supported Living Havant Basingstoke Tel: 020 7261 4100 PD LDA MH YA Tel: 01256 405460 OP LDA YA CMG Hampshire Outreach and Home Support Care Together Ltd – 1st Floor The Corner House Services Bransgore Fareham Tel: 01425 672255 OP D PD MH SI YA Tel: 01329 668248 OP PD LDA MH SI YA Caremark (Winchester & Eastleigh) Collingwood Care Services Eastleigh Portsmouth Tel: 023 8065 2444 OP D PD LDA MH SI YA AD Tel: 023 9238 5407 OP D PD SI YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs HDCP - Hampshire Domiciliary Care Providers

52 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Home care providers continued Advertisers are highlighted

Community Independence Service Dimensions Hampshire Domiciliary Care Office Portsmouth Fleet Tel: 023 9268 8459 OP D PD MH SI YA AD Tel: 0300 303 9007 OP LDA YA Community Integrated Care Southern Regional Dimensions Southampton & Portsmouth Office Domiciliary Care Office Wickham Southampton Tel: 0845 160 1778 LDA Tel: 01329 834801 OP D PD LDA MH SI Dolphin Homes Ltd Supported Living Services Community Response Team Mid Hants Office Winchester Havant Tel: 01962 832061 OP D PD YA Tel: 023 9247 5219 OP D PD SI YA Community Response Team North Dominic Care Ltd Basingstoke Fleet Tel: 01420 545619 OP YA Tel: 01252 319315 OP D LDA YA Community Response Team South East Edith Healthcare Ringwood Gosport Ringwood Tel: 01202 922390 Tel: 01329 514161 OP D PD YA OP D PD LDA MH SI YA Elite Livein Care Ltd Community Response Team West Eastleigh Southampton Tel: 0330 133 0235 OP D PD SI YA Tel: 023 8087 75603 OP D PD YA Enable Ability Competent Healthcare Ltd Portsmouth Basingstoke Tel: 023 9267 1846 PD LDA SI YA Tel: 020 3393 2651 OP D PD LDA SI YA Enchanting Care Consensus Community Support Ltd Waterlooville – East Hill Place Tel: 023 9400 1150 OP D PD LDA MH SI YA Liss Enham Trust – Care & Support at Home Tel: 01730 893166 LDA YA Andover Crescent Office Tel: 01264 345800 OP D PD LDA MH SI YA Southsea Enthuse Care Tel: 023 9273 8398 OP D PD LDA MH SI YA AD Southampton Tel: 023 8063 8818 OP D PD MH SI YA AD Crofton Care Partnership HDCP Fareham Enthuse Care Portsmouth Portsmouth Tel: 01329 663984 OP D PD LDA MH SI YA Tel: 023 9238 6176 OP D PD MH SI YA AD Crown Home Care Ltd HDCP Enviva Care Ltd Hook Advert page 54 Alton Tel: 01252 844923 OP D PD LDA MH YA Tel: 0300 303 3219 OP D PD SI YA Daniel’s Special Care Ltd Everycare Winchester Fareham Winchester Tel: 01256 697629 OP D YA Tel: 01962 842548 OP D PD LDA MH SI AD

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs HDCP - Hampshire Domiciliary Care Providers

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 53 HOME CARE TAILORED TO YOUR NEEDS

Mnara Health are • Elderly Care proud to offer a range of high quality care • Learning / Physical services in your local Disability support community to ensure you • Mental health support can live the life you love in the comfort of your own home. • Domiciliary care

01483 830 000 [email protected] www.mnarahealth.co.uk Our care is all about you. Your wishes, along with those of your family are paramount. Our aim is to empower you to enjoy your home, your independence and your inclusion in your community to the full. We are proud to offer you control over your care like never before, by giving you the ability to log into The lifestyle site for parents our care app to see your care notes daily. and carers of children with additional needs and those Crown Home Care provide an extensive selection of high quality, flexible and responsive home care services for elderly, who support them. vulnerable and young clients, including:

• Daily Care • Live In Care • Respite Care www.myfamilyourneeds.co.uk • Companionship Service • Palliative Care • Dementia Care • Bespoke Care Packages and more Birth to Adulthood • Real life blogs For more information, contact us: Directory • Ask the Experts • Monthly columnist 01252 844923 • [email protected] www.crown-homecare.com [email protected] • @WeAreMFON

E V E I I L N E

B E

G

R O A O D C Supporting you at home

A local, reliable community care provider for adults of all ages. Are you not yet ready for a care home? We provide a full range of services which enable you to continue to live comfortably in your own home. We empower our clients to choose the Fully managed high quality level of service they affordable live-in care require and at all times to suit their daily routine. from £795 per week

023 9246 3330 / 023 9246 3999 Contact us today 0808 163 5101 | agincare.com www.helpinghandsallcare.co.uk

54 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Home care providers continued

Fairhaven Healthcare Ltd Good Oaks Home Care (New Forest) Fareham New Milton Tel: 01329 888602 OP D LDA YA Tel: 01425 837270 OP D PD SI YA Fairways Care (UK) Ltd Goodwill and Hope Ltd Southampton Farnborough Tel: 023 8023 0400 PD LDA YA Tel: 01252 209515 OP D PD YA Firefly Club Care Home, The Grove Place Retirement Village Bordon Southampton Tel: 01730 777055 OP D PD MH SI Tel: 023 8074 3593 OP PD SI FitzRoy Support at Home – Hampshire Basingstoke Guinness Care At Home Hampshire Havant Tel: 01256 700680 OP PD LDA MH SI YA Tel: 023 9271 4952 OP D PD LDA MH SI YA Flamelily Independent Living Andover Hallmark Healthcare Services Tel: 01264 749747 OP D PD LDA MH SI YA Southampton Tel: 023 8057 2549 FOCUS-ON-CARE Ltd OP D PD LDA MH SI YA Basingstoke Hampshire Tel: 01256 809605 OP D PD LDA MH SI YA – Domiciliary Service HDCP Fordingbridge Fareham Fordingbridge Tel: 01489 880881 LDA YA Tel: 01425 657329 OP D PD LDA SI YA Hampshire Lakes Forest Care HDCP Yateley New Milton Tel: 01252 864600 OP D PD SI Tel: 01425 620906 OP D PD LDA SI YA Hampshire Supported Living Fresh Care Petersfield Southampton Tel: 07980 772666 OP PD LDA SI YA Tel: 07783 923006 OP D PD Handle With Care Gatcombe House Portsmouth Portsmouth Tel: 023 9265 2625 OP D PD YA Tel: 07917 725289 OP D PD MH SI YA Hants Healthcare Genesis International Solutions Southampton Farnborough Tel: 07554 681124 OP D PD LDA MH SI YA Tel: 0203 771 1640 OP D PD LDA MH YA Glyn Domiciliary Happy Dayz Domiciliary Care Ltd Lymington Fareham Tel: 01425 614595 OP PD LDA MH SI YA Tel: 01329 510039 OP D PD LDA MH SI YA AD Godfrey Olsen House Havant Branch Eastleigh Havant Tel: 023 8062 9610 OP PD LDA SI YA Tel: 0330 043 1535 OP D PD SI YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs HDCP - Hampshire Domiciliary Care Providers

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 55 with care at home

Your home is where you feel the most comfortable and the happiest. Our care It’s the place you know the best. Why would Dementia Care you move away from the place you love if you are needing some extra care and Companionship support when the need arises? Our unique City & Guilds accredited Home Help Dementia training programme helps us to provide the best possible Personal Care support for people living with Dementia.

Find out more about our relationship-led approach to dementia care

Home Instead Home Instead Home Instead Home Instead Southampton Basingstoke Central Hampshire East Hampshire & Midhurst Tel: 01489 559007 Tel: 01256 840 660 Tel: 01962 736681 Tel: 01420 543214 homeinstead.co.uk homeinstead.co.uk homeinstead.co.uk homeinstead.co.uk /southampton /basingstoke /centralhampshire /easthampshireandmidhurst

Home Instead Home Instead Home Instead Home Instead Andover Farnborough, Fleet Havant & Emsworth Fareham & Gosport & East Wiltshire & Tel: 02393 190091 Tel: 01329 282 469 Tel: 01672 556300 Tel: 01252 758716 homeinstead.co.uk homeinstead.co.uk homeinstead.co.uk homeinstead.co.uk /havant /farehamandgosport /andovereastwilts /farnborough-farnham-fleet

Each Home Instead Senior Care® franchise office is independently owned and operated. Copyright © Home Instead 2018. Home care providers continued Advertisers are highlighted

Head Office Home Instead Senior Care Southampton Alton Advert page 56 Tel: 07484 667752 OP D PD Tel: 01420 543214 OP D PD LDA MH SI YA Health and Social Care Services Ltd Branch Office Home Instead Senior Care Southampton Farnborough Advert page 56 Tel: 023 8017 7946 OP D PD LDA MH SI YA AD Tel: 01252 758716 OP D PD LDA MH SI YA Heart and Hands Homecare Home Instead Senior Care Aldershot Fareham Advert page 56 Tel: 01252 673658 OP D PD SI YA Tel: 01489 559007 OP D PD SI YA Heart and Hands South Home Instead Senior Care – Fareham and Gosport Southampton Fareham Advert page 56 Tel: 023 8017 3535 OP D PD MH YA Tel: 01329 282469 OP D PD MH SI YA Hebron Court Home Instead Senior Care Basingstoke Derby Basingstoke Advert page 56 Tel: 023 8071 5100 OP D PD SI Tel: 01256 840660 OP D PD LDA MH SI YA Helping Hands & Company Home Instead Senior Care Central Hampshire Fordingbridge Alresford Advert page 56 Tel: 01425 655507 OP D PD SI YA Tel: 01962 736681 OP D PD LDA MH SI YA Helping Hands Allcare Ltd Home Instead Senior Care Havant Hayling Island Advert page 54 Hayling Island Advert page 56 Tel: 023 9246 3330 OP D PD SI YA Tel: 023 9319 0091 OP D PD LDA MH SI YA Helping Hands Basingstoke Homecare4U Southampton Basingstoke Advert page 58 Croydon Tel: 01256 591776 OP D PD LDA MH SI YA Tel: 023 8178 1064 OP D PD LDA MH SI YA Helping Hands Fareham iCare Domiciliary Southampton Fareham Advert page 58 Southampton Tel: 0333 331 6240 OP D PD MH SI YA Tel: 023 8104 0040 OP D PD LDA SI YA Helping Hands Southampton Ideal Complex Care Ltd Havant Alcester Advert page 58 Havant Tel: 023 8008 4064 OP D PD LDA MH SI YA Tel: 023 9244 9600 OP D PD LDA SI YA Highlands Care Solutions In Home Care Ltd Southampton Hindhead Advert page 58 Tel: 07578 140822 OP D PD Tel: 023 9388 0004 OP D PD LDA MH SI YA Home Care Finder Ltd In Home Care Ltd Winchester Waterlooville Advert page 58 Tel: 01962 761461 OP D PD LDA MH SI YA AD Tel: 023 9388 0004 OP D PD MH SI YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 57 Do you need a helping hand?

With care visits available from 30 minutes all the way up to full-time live-in care, we provide personalised home care packages to support you in Hampshire.

With over 30 years’ experience, we’ll support you with anything you need to live independently in the home you know and love, including:

✓ Personal care Getting out and about ✓ Looking for care? 0808 274 2935 ✓ Housekeeping

✓ Short-term care For more information www.helpinghands.co.uk

58 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Home care providers continued

Infinite Care Liberty Choice Fareham Winchester Tel: 01329 227436 OP D PD LDA MH SI YA Tel: 01962 865435 OP D PD MH SI

Infinity Care Ltd HDCP Lillyfields Care Andover Petersfield Tel: 01730 233500 Tel: 01264 363090 OP D PD MH SI OP D PD MH SI YA Ivory Homecare Lillyfields Care Fleet Waterlooville Tel: 023 9247 1555 Tel: 01252 612849 OP D PD YA OP D PD MH SI YA J & K Care Specialists Lillyfields Care Basingstoke Farnborough Tel: 01256 300099 OP D PD LDA MH SI YA Tel: 01252 961666 OP D PD MH SI YA Jaysh Care Services Liss Business Centre Liss Liss Tel: 01730 894352 OP D PD SI YA Tel: 01730 892669 OP D PD YA Kanyuchi Healthcare Live In Care Ltd Fareham Farnborough Tel: 01329 248888 D PD MH SI Tel: 01252 220207 OP D YA Kare Plus Basingstoke Lovedean Homecare Ltd Basingstoke Waterlooville Tel: 01256 830930 OP D PD LDA SI YA Tel: 023 9225 0227 OP D PD SI YA Kare Plus Portsmouth MacIntyre Hampshire Supported Living Portsmouth Milton Keynes Tel: 023 9229 2965 OP D PD SI YA Tel: 023 8178 9672 OP LDA YA Keble Court Maycare Fleet Basingstoke Tel: 0300 123 7241 OP D PD MH SI YA Tel: 01256 841040 OP PD LDA MH SI YA Kids Smile Centre Mayfair Homecare – Basingstoke Waterlooville Basingstoke Tel: 01329 312312 PD LDA SI YA Tel: 01256 474020 OP D PD LDA MH SI YA Kimberley Care Ltd Mayfair Homecare – Fareham Eastleigh Fareham Tel: 023 8062 9072 OP D PD LDA MH SI Tel: 023 9227 2717 OP D PD MH SI YA Kivernell Care Ltd Mayfair Homecare – Farnborough Lymington Farnborough Tel: 01590 670440 OP D PD SI YA Tel: 01252 546600 OP D PD LDA MH SI YA Lapis Domiciliary Care Mayfair Homecare – Juniper Court Southampton Gosport Tel: 01489 890016 OP D PD LDA YA Tel: 023 9269 3344 OP D PD LDA MH SI YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs HDCP - Hampshire Domiciliary Care Providers

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 59 Outstanding in Caring

Your Life In Your Hands With Our Support

Committed to Providing Quality Person Centred Care and Support for You in Your Own Home

www.sarumhomecare.co.uk T: 01794 521102 E: [email protected]

Primary Access Limited is an approved domiciliary care provider based in Hampshire. We provide a range of accredited personal care and support care services that help adults with a range of mental illnesses, physical and learning disabilities. Primary Access Limited specialise in caring for Alzheimer’s, Dementia, and Autism.

01794 367791 www.primaryaccessltd.co.uk [email protected]

0238 184 9803 www.standardscare.co.uk [email protected] From personal care and companionship to more complex care requirements, our flexible plans are designed to suit your specific needs and choices – so you can continue to enjoy living in the comfort of your own home. At Standards Care Ltd, we understand finding a reliable Domiciliary Proud to be selected as a Best Practice Representative Care company may be an area you are currently focusing on or planning for at this time of the year. We are a reliable and trustworthy for The Parliamentary Review. Domiciliary Care Employment Agency. We are committed to www.theparliamentaryreview.co.uk/organisations/ukg-care delivering quality standards of care to all our service users through tailored Domiciliary and Live-in Packages. Call us on 02392 987 009 or email [email protected] We Specialise in packages like Dementia/Alzheimers Care, Learning Disabilities, Palliative Care, Challenging Behaviours, Companionship, Find out more at ww w.ukgcare.co.uk Shopping services etc. in the community.

60 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Home care providers continued Advertisers are highlighted

Mayfair Homecare – Portsmouth Moore Care and Support Portsmouth Southampton Tel: 023 9269 3344 OP D PD LDA MH SI YA Tel: 023 8076 6008 OP D PD LDA MH SI YA AD Mayfair Homecare – Southampton Murrills House Wolverhampton Fareham Tel: 023 8022 7775 OP D PD LDA MH SI YA Tel: 023 9232 4539 LDA SI Meadow Court New Forest Homecare Ltd Southampton Lymington Tel: 023 8064 5240 OP D PD MH SI YA Tel: 01425 621461 OP D PD LDA MH SI YA AD Melody Care Aldershot Ltd HDCP Newcross Healthcare Solutions Ltd (Southampton) Aldershot Totnes Tel: 01252 265265 OP D PD LDA MH SI YA AD Tel: 023 8023 6822 OP D PD LDA MH SI YA AD Melody Care Alton HDCP Nightingales Golden Care Ltd Alton Portsmouth Tel: 01420 613121 OP D PD LDA MH YA Tel: 023 9270 4190 OP D PD SI YA AD Melody Care Farnborough Ltd HDCP Nobilis Care Hook Farnborough Hook Tel: 01252 220080 OP D YA Tel: 01256 830583 OP D Mencap – North Hampshire Domiciliary Care Agency Nobilis Care Southampton Fareham Southampton Tel: 0845 680 0225 Tel: 01329 826422 LDA OP D PD LDA MH YA AD Mencap Numada Homecare – West Hampshire Domiciliary Care Agency Gosport Advert page 112 Fareham Tel: 023 9252 7696 OP PD LDA MH SI YA Tel: 01329 826422 LDA Numada Homecare Ltd Mencap East Hampshire Domiciliary Care Agency Gosport Advert page 112 Fareham Tel: 023 9252 0011 OP D PD LDA MH SI YA Tel: 01329 826422 LDA YA Nurseplus UK Mercy Home Care Services Ltd Andover Advert page 60 Basingstoke Tel: 01264 335007 OP D PD LDA MH SI YA AD Tel: 01256 320182 OP D PD LDA MH SI YA Mindful Care & Support Nurseplus UK Southampton Gosport Advert page 60 Tel: 023 9400 1359 Tel: 023 8073 6080 OP D PD MH SI YA OP D PD LDA MH SI YA AD Minstead Trust New Forest Supported Living Nurseplus UK Lyndhurst Southampton Advert page 60 Tel: 023 8081 2297 OP LDA YA Tel: 023 8063 8935 OP D PD LDA MH SI YA AD

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs HDCP - Hampshire Domiciliary Care Providers

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 61 Home care providers continued

Oakhaven Care Ltd Platinum Care Solutions Lymington Fareham Tel: 01590 646440 OP D PD SI YA Tel: 023 9222 1505 OP D PD LDA MH SI YA Oaklea Portsmouth Eastleigh Portsmouth Tel: 023 8044 6451 LDA YA Tel: 023 9217 8770 OP D PD LDA MH SI YA AD One Community Portsmouth Rehabilitation and Reablement Team Eastleigh (ILS) Tel: 023 8090 2400 OP D PD LDA Portsmouth Tel: 023 9268 4961 Opportunities for Adults and Children OP D PD SI YA Andover Portsmouth Sitting Service and Community Care Tel: 01264 321840 OP LDA YA Service Ltd, The Portsmouth Parkside (Aldershot & District Learning Disability) Tel: 023 9275 2910 Aldershot OP D PD MH SI YA AD Tel: 01252 313103 OP D PD LDA MH SI YA AD Prados Home Help Services Fareham Passionate about Care Tel: 01489 605459 Waterlooville OP Tel: 023 9259 3989 OP D PD MH SI YA Radis Community Care (Fareham) Pathways Care Ltd Fareham Southampton Tel: 07784 298172 OP D YA Tel: 07572 223300 OP D PD LDA MH SI YA Radis Community Care (Fernhill Court ECH) Pathways Support Eastleigh Portsmouth Tel: 023 8027 5914 OP D PD YA Tel: 023 9287 3005 OP D PD LDA MH SI YA Radis Community Care PBS4 Office (Laburnum House ECH) Southampton Southampton Tel: 023 8098 7462 LDA YA Tel: 01489 785852 OP D PD YA Peartree House Radis Community Care (Rowan Court ECH) Southampton Eastleigh Tel: 023 8044 8168 OP PD YA Tel: 023 8026 9320 OP D PD YA Perfect Call Health Care Main Office Radis Community Care (Surrey Court ECH) Southsea Eastleigh Tel: 07713 776262 OP D PD YA Tel: 023 8027 5820 OP D PD YA Pines Home Care, The Rainbow Trust Children’s Charity 5 Ringwood Southampton Tel: 01425 471255 OP D PD LDA MH SI AD Tel: 023 8023 2129 Platinum Care At Home Ltd Ranger Home Care Ltd Waterlooville Farnham Tel: 023 9225 14782 OP D PD MH SI YA Tel: 01252 850040 OP YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

62 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Home care providers continued Advertisers are highlighted

Ravenscroft House Safe Harbour Home Care (Petersfield) Southampton Petersfield Tel: 023 8040 7102 LDA Tel: 01730 239718 D PD LDA MH SI AD Recruit2Care Sanctuary Supported Living Andover (98 Old Milton Road) Tel: 01264 848690 OP D PD SI YA New Milton Request Services Ltd Tel: 01425 638212 PD LDA YA Alton Sarum Home Care Ltd Tel: 01252 320007 OP D PD LDA SI YA Romsey Advert page 60 Right at Home – Mid Hampshire Tel: 01794 521102 OP D PD SI Eastleigh Advert page 6 Tel: 023 8000 9595 OP D PD SI YA SCA Care Southampton Right at Home Alton and Bordon Tel: 023 8036 6663 Bordon Advert page 6 OP D PD LDA MH YA Tel: 01420 481716 OP D PD SI YA SeeAbility – Aldershot Support Service Aldershot Right at Home Basingstoke & District Tel: 01252 947515 Basingstoke Advert page 6 OP PD LDA MH SI YA Tel: 01256 345550 OP D PD SI YA SeeAbility – Meadowmead Support Service Right at Home Havant and District Eastleigh Havant Advert page 6 Tel: 023 8065 3267 PD LDA MH SI YA Tel: 07887 780124 OP D PD SI YA Selective Care Right at Home Portsmouth Southampton Portsmouth Advert page 6 Tel: 023 8023 0821 OP D PD LDA MH SI Tel: 023 9323 3186 OP D PD SI YA Sensa Care (Havant) Right at Home Solent Havant Fareham Advert page 6 Tel: 023 9307 0504 OP D PD LDA MH SI YA Tel: 01329 233755 OP D PD SI YA Serendip Home Care Roman House Lymington Basingstoke Tel: 01590 642121 OP D PD MH SI AD Tel: 01256 328329 OP PD LDA SI YA Serenity Care Solent Ltd Room 29 Lee-on-the-solent Winchester Tel: 023 9235 0274 OP D PD SI YA Tel: 01962 832762 OP D PD LDA MH SI YA Sisterly Care Ltd HDCP Rose Road Association, The Southampton Havant Tel: 023 9245 4222 Tel: 023 8072 1234 PD LDA SI YA OP D PD SI YA Rosemary Foundation (Office), The SM Voice Advocacy Ltd Petersfield Basingstoke Tel: 01730 266329 OP D PD LDA MH SI Tel: 01256 560261 OP D PD LDA MH SI YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs HDCP - Hampshire Domiciliary Care Providers

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 63 Home care providers continued Advertisers are highlighted

Smart Care Tailor Care Southampton Ltd Fleet Southampton Tel: 01252 545277 OP D PD LDA MH SI YA AD Tel: 023 8155 0008 OP D PD LDA YA Smile Support & Care – Eastleigh Team Brain Injury Support Ltd Eastleigh Eastleigh Tel: 023 8061 6215 PD LDA SI YA Tel: 023 8078 3775 OP D PD LDA MH SI YA AD Snowfields Care Head Office Team Medical (Southampton) Ltd Southampton Eastleigh Tel: 023 8202 1560 PD LDA MH SI YA Tel: 023 8082 8160 OP D PD LDA MH SI YA AD Solent Business Centre Trafalgar House Business Centre London Portsmouth Tel: 023 8098 4976 OP D PD LDA SI YA Tel: 07809 672371 OP D PD MH YA Southern Healthcare Specialists Treloar College Southampton Alton Tel: 07766 828317 PD LDA YA Tel: 01420 547400 PD LDA SI YA Spectrum Continuing Care CIC Tru Caring Southampton Southampton Tel: 023 8033 0982 OP D PD LDA MH SI YA Tel: 01489 808090 OP D PD LDA MH SI YA Sportfit Turning Point – Hampshire Southampton Hampshire Tel: 07702 082794 PD LDA SI YA Tel: 01256 799126 OP PD LDA SI YA

St George’s Home Care HDCP UKG Care Fareham Lymington Gosport Advert page 60 Tel: 01590 644258 OP D PD SI YA Tel: 023 9298 7009 OP D PD MH SI YA St Michael’s Home Care Ltd UKG Care Havant Basingstoke Havant Advert page 60 Tel: 01256 848896 OP D PD LDA SI YA Tel: 023 9298 7009 OP D PD YA Standards Care Ltd UKG Care Liphook Southampton Advert page 60 Liphook Advert page 60 Tel: 023 8184 9803 OP D PD LDA MH YA Tel: 01428 776405 OP D PD MH SI YA Starlight Healthcare Ltd Unity Care Solutions Ltd – Southampton Southampton Wadhurst Tel: 023 8122 7446 OP D PD MH YA Tel: 0845 034 6410 OP D PD LDA MH SI YA

Sunnylives Support Ltd Unity in Care Ltd HDCP Southampton Farnborough Tel: 023 8019 9919 OP D YA Tel: 01252 544423 D PD MH SI YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs HDCP - Hampshire Domiciliary Care Providers

64 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Home care providers continued

Universal Care Agency Ltd White Wings House, 16 Portsmouth Waterlooville Tel: 023 9200 6489 OP D PD LDA SI Tel: 023 9225 5860 OP PD LDA MH SI YA

Urgent Response Service Willow Brook Southampton Fareham Tel: 023 8044 3044 OP D PD MH SI YA Tel: 01329 310825 OP LDA MH YA Verina Daly Care Ltd Southampton Willow Domiciliary Care Lee-on-the-solent Tel: 023 9263 2393 OP D PD MH SI YA Tel: 023 9241 4411 OP D PD MH SI Vine Social Care Farnborough Willows Domiciliary Care Ltd, The Tel: 01252 542783 OP D LDA MH YA New Milton Tel: 07955 821831 Virtue Care OP D PD MH SI Aldershot YOU Trust, The Tel: 07950 904023 OP D PD LDA MH YA Fareham Virtuous Health Group Tel: 01329 825930 OP PD LDA MH SI YA Andover Your Dom Care Ltd Tel: 01264 512456 OP D PD LDA SI YA Fareham Voyage (DCA) Portsmouth Tel: 01329 510307 OP PD LDA SI YA AD Portsmouth Tel: 023 9265 8353 OP D PD LDA MH SI YA Your Life (Basingstoke) Basingstoke Waterside Homecare Services Ltd Tel: 01256 479522 OP PD SI Southampton Tel: 07526 221029 OP D PD SI YA Your Life (Eastleigh) We Care Together Southampton Eastleigh Southampton Tel: 023 80641087 OP PD SI Tel: 07715 204509 OP D PD MH YA Your Life (Lymington) Wellesley Court Lymington Waterlooville Tel: 01590 679900 OP PD SI Tel: 023 9223 7100 OP PD SI YA Your Life (Southsea) Wessex Regional Care Domiciliary Service HDCP Southsea Southampton Tel: 01202 362303 OP D PD SI Tel: 023 8040 7048 OP LDA YA Whispers Care Solutions Ltd Yourlife (Alton) Winchester Alton Tel: 01420 80163 Tel: 023 8001 0600 OP YA OP D PD SI White Bird Care and Nursing Agency YourLife (Fleet) Aldershot Fleet Tel: 01276 685415 OP D PD MH YA Tel: 01252 623571 OP D PD SI

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs HDCP - Hampshire Domiciliary Care Providers

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 65 Carers

Support and advice Carers are people who provide unpaid practical Visit www.connecttosupporthampshire.org.uk/ or emotional support to a family member, a friend directories or another person who needs help or support to manage daily activities. Useful contacts

A carer may be looking after: Andover Mind Provides a carers’ support service for all carers • an older person; living in Hampshire. • someone who has a mental health condition; Tel: 01264 332297 Email: [email protected] • someone living with a disability; • someone with a long-term medical condition; or Carers in Southampton Provides advice and support to unpaid carers • someone with a terminal illness. living in Southampton. Tel: 023 8058 2387 Carers may be adults caring for other adults. They may be parents looking after children who have a Carers Together medical condition or disability. There are also young Tel: 01794 519495 carers (under 18) caring for, or involved in the care Carers Active Listening Line: 08000 323456 of, relatives or friends. (Monday to Friday, 10.00am to 8.00pm; and Bank Holidays and Weekends, 10.00am to 4.00pm). The closeness of the relationship means that care Email: [email protected] can include emotional support for the person they support. Some carers do not call themselves carers. Community Mental Health Teams They just see themselves as a husband, wife, parent, Provides access to Mental Health Carers Support relative, friend or neighbour. Sometimes there can Workers. be more than one carer supporting someone as Web: www.hants.gov.uk (search ‘mental part of a family or community network. At times, health’). the carer may not be recognised as a carer by the Good Neighbour Support Service person they are caring for. This is an umbrella organisation for several voluntary groups that offer neighbourly help to Caring for someone can be tiring and stressful. people in their local communities. Carers can focus so much on the needs of the Tel: 023 9289 9671 person they are caring for that they neglect their Web: www.goodneighbours.org.uk own health and wellbeing. If you are a carer, it is very important that you also look after yourself. Hampshire County Council – Information for young carers This section of the Guide gives you information Tel: 0300 555 1384 about the support that is available to you. Web: www.hants.gov.uk (search ‘young carers’).

Princess Royal Trust for Carers in Hampshire Local support Offers information, support, advice and Connect to Support Hampshire’s Community emergency respite services for all carers in Directory contains details of many local and Hampshire. national organisations providing support to carers. Tel: 01264 835246 These include general carers’ organisations and Email: [email protected] those related to specific conditions or disabilities.

66 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Portsmouth Carers Centre helpful tool to help consider the future. Provides advice and support to unpaid carers living in Portsmouth. Useful resources: Tel: 023 9285 1864 • The Future Planning: My Wishes template from National support Southern Health can ensure that the things that For a comprehensive list of national carers’ support matter to your loved one, their preferences and services, visit the Connect to Support Hampshire wishes relating to their medical care are recorded website (www.connecttosupporthampshire.org. so that, if they are taken ill, health professionals uk/carersupport ). can make better, more informed decisions about how to support them. Visit www.southernhealth. Registering as a carer with your GP nhs.uk (search ‘future planning’). You can register your details with your doctor’s • My Living Will consists of both an Advance practice so that your notes are tagged to indicate Decision to refuse treatment and an Advance that you are a carer or that the patient is a cared-for Statement of your preferences and wishes. Visit person. It will help your GP if they are aware of your www.mylivingwill.org.uk caring responsibilities and the potential impact of your caring responsibilities on your own health. The • NHS – Planning ahead for end of life. Visit doctor’s receptionist can then also take account www.nhs.uk (search ‘end of life planning’). of your needs as a carer when trying to arrange appointment times that fit in with your caring Making future decisions responsibilities. The person you care for may consider making a Lasting Power of Attorney (LPA) which gives another Planning for the future person legal authority to make decisions on their It is natural to worry about what will happen to the behalf. person you care for if or when you are no longer able to care for them. No one likes to think about A property and financial affairs LPA can either take a time when they may no longer be able to carry effect immediately or when a person loses mental out a caring role. But planning how the person you capacity to make decisions about their property and support should be cared for in the future can give finance and this can be specified. The health and you, and them, peace of mind so do not be afraid to welfare LPA can only be used when they lose mental start a conversation. capacity to make those decisions. More information about making a Lasting Power of Attorney can be It may help to explore the other care options found on page 86. discussed in this Guide. See page 43 for information about home care, page 43 for information about Making a will Personal Assistants, page 91 for information about Your will lets you decide what happens to your Extra Care housing and page 87 for information money, property and possessions after your about care homes. death. If you make a will you can also make sure you don’t pay more Inheritance Tax than you If the person you care for is not currently receiving need to. any paid-for care services, but might do in the future, you should also read this Guide’s information You can write your will yourself, but you should get about paying for care, beginning on page 100. advice if it isn’t straightforward. You need to get your will formally witnessed and signed to make Advance health care planning it legally valid. If you want to update your will, you Advanced care plans can be completed with the need to make an official alteration (called a ‘codicil’) person you are caring for so they can express their or make a new will. wishes for the future. Advanced care plans are voluntary and are not legally binding but can be a If you die without a will, the law says who gets what.

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 67 You can find out how to make a will on the Citizens For more information, visit your local authority’s Advice website (www.citizensadvice.org.uk – search website and search ‘carers assessment’: ‘wills’). Hampshire County Council Help from your local authority Tel: 0300 555 1386 Your local authority can carry out a carers’ Web: www.hants.gov.uk assessment. These are usually carried out by the adult social care department or sometimes by an Southampton City Council organisation on its behalf. Some offer the choice of Tel: 023 8083 3000 an initial online self-assessment. Web: www.southampton.gov.uk Portsmouth City Council These assessments look not only at the support Tel: 023 9268 0810 available from your council but also from a range of Web: www.portsmouth.gov.uk private and voluntary organisations.

Breaks and emergency help Carers often worry about what will happen if, at vulnerable people who may go missing. You are short notice, they are unable to care. The Princess asked to download and complete a ‘Life History Royal Trust for Carers in Hampshire can support you Questionnaire’ and to record a range of information with emergency planning. See page 66 for more about the person you care for. You then keep this information. in a safe place so that it can be made immediately available to police and search teams if the person Once your Emergency Plan has been completed and goes missing. signed it is backed up by: For more information, call 0330 330 9506 or visit • a 24-hour telephone line 0800 169 1577; www.hantsar.org/herbert-protocol • information about other services available; • up to 48 hours of care services free of charge in Getting a break and having a life alongside caring the event of an emergency; and There is a range of options available to ensure that carers can maintain a healthy and happy lifestyle • a carers’ emergency card. when they are not caring for a loved one:

Carers’ emergency card • Short break services and day opportunities This card, which includes emergency contact (search Connect to Support Hampshire’s numbers, should be carried in your bag or wallet. In Community Directory and the new Marketplace the event of an accident, this would help alert police Directory, launching May 2020). officers, the ambulance service or other emergency • Community activities (search Connect to Support response staff to the fact that there is also someone Hampshire’s Community Directory). else in need of help. • Groups, activities and clubs in Hampshire for adults with learning disabilities which offer their Print and complete the carers emergency card now carers or relatives an opportunity to take a break by visiting www.connecttosupporthampshire.org. (www.connecttosupporthampshire.org.uk/ uk/breaksforcarers (you do not need to have a LDevents ). Princess Royal Trust emergency plan). • Care at home (you could contact local home care The Herbert Protocol agencies beginning on page 47 and ask if they Hampshire Fire and Rescue, Hampshire provide a ‘sitting service’. You could also ask if Constabulary and Alzheimer’s Society have launched ‘live-in care’ is offered, this would enable you to the Herbert Protocol to help those who care for go away overnight or for a longer break).

68 Visit connecttosupporthampshire.org.uk to find care providers and services in your area • Personal Assistant (see page 43 for more you need a break. Use the list of CQC-registered information). residential care providers beginning on page • Holidays (see page 26 for more information). 110. You can also ask about day care for non- residents. This might be informal day care, joining • Leisure activities (see page 26 for more information). in with the daily activities of the residents, or • Local care homes (many offer short-stay care if formal, organised day care services).

Moving and handling Back care for carers Further support Without the right support, carers may be prone to Ask your doctor for advice about lifting and for back injuries and back pain, especially if they are relevant training. Your doctor may also arrange for caring for someone who needs moving on a regular an assessment of the mobility needs of the person basis. Older carers are particularly vulnerable. Your you are caring for and provide appropriate mobility doctor can give you help and advice if your own health aids. is suffering as a result of looking after someone else. If this does not resolve the difficulties, then an BackCare, the charity for healthier backs, provides occupational therapist could carry out a moving information about the causes, treatment and and handling assessment at the person’s home. See management of back pain. It has published a ‘Carers page 32 for more information about occupational guide to safer moving and handling of people’ which therapists. you can purchase, along with a DVD, for £4.95. Living Made Easy provides practical advice about BackCare equipment for moving and handling. Tel: 0208 977 5474 Tel: 0300 999 0004 Web: www.backcare.org.uk Web: www.livingmadeeasy.org.uk/mobility/

Financial support for carers Carer’s Allowance helps with gaps in your National Insurance record. Carer’s Allowance is paid to people who look after Your State Pension is based on your National someone with substantial caring needs. You do not Insurance record. To qualify for Carer’s Credit, you have to be related to, or live with the person you must be looking after one or more people for a total care for and you may qualify if: of at least 20 hours per week. • you are aged 16 or over; and Each person you care for must get one of the following: • you spend at least 35 hours looking after • Disability Living Allowance care component at someone who gets Attendance Allowance or the middle or highest rate. the middle or higher rate of Disability Living Allowance. • Attendance Allowance. • Constant Attendance Allowance. For more information, visit www.gov.uk/carers- • Personal Independence Payment – daily living allowance or contact the Carer’s Allowance Unit: component, at the standard or enhanced rate. Carer’s Allowance Unit • Armed Forces Independence Payment. Tel: 0800 731 0297 For more information, visit www.gov.uk/carers- Carer’s Credit credit or call the Carer’s Allowance Unit Carer’s Credit is a National Insurance credit that (see adjacent).

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 69 Council Tax help Useful contacts There are several ways you may be able to get help The following organisations offer help and advice with your Council Tax. See further information about on a range of financial issues affecting carers: Council Tax/Rate relief from Carers UK. Contact details are adjacent. Carers UK Tel: 0808 808 7777 Financial help for the person you are looking after Web: www.carersuk.org/help-and-advice/ See this Guide’s information about benefits financial-support beginning on page 103 to make sure that the person Turn2us you are caring for is receiving all the benefits and Web: www.turn2us.org.uk/Your-Situation/Carers discounts that they are entitled to. Conditions, disabilities and end of life care

Autism/Asperger syndrome Autism is a lifelong developmental condition, is the way the nervous system receives messages sometimes referred to as Autistic Spectrum from the senses and turns them into appropriate Condition (ASC). Many people with ASC will share responses. This affects emotions and the ability some difficulties but it will affect them in different to perform certain tasks and manage behavioural ways. Asperger syndrome is a form of autism. and emotional responses. They may also present sensory seeking or sensory avoiding behaviour. Some people with ASC may also have other conditions. This may include a learning disability or Getting a diagnosis ADHD (Attention Deficit Hyperactivity Disorder). A diagnosis is the formal identification of autism. This will be by a health professional such as a Difficulties faced by people with autism paediatrician or psychiatrist. Having a diagnosis is ASC will affect people in different ways. But people helpful for two reasons: with autism share four main areas of difficulty: • It helps people with autism, and their families, • Social communication – they have difficulty to understand why they may experience certain understanding facial expressions or tone of voice. difficulties and what they can do about them. They can take common phrases or sayings like • It enables people to access services and support. “It’s raining cats and dogs” literally. • Social interaction – they have difficulty making You can find out more about diagnosis on the NHS friends. They do not understand the rules of website (www.nhs.uk/conditions/autism/getting- social contact. diagnosed ). Your GP can refer you to the free Hampshire Diagnostic Service. • Social imagination – they have difficulty understanding and interpreting thoughts, Social activities and shopping feelings and actions of others. They can also find For local groups and activities aimed specifically it hard to predict what will happen next. This at people with autism, Connect to Support makes it challenging for them to prepare for Hampshire’s Community Directory can help. Visit change and plan for the future. www.connecttosupporthampshire.org.uk/ • Sensory processing and integration – they are directories (search ‘Specific needs’ and ‘Autism/ likely to have difficulty in sensory processing. This Asperger syndrome’).

70 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Other opportunities include: Visit www.hampshire-pcc.gov.uk (search ‘hate crime’). • Dimensions UK offer autism friendly film screenings. See page 81 for more information. • Safe Place is a scheme to help people with learning disabilities. You can go to a Safe Place • The offers a number of if you get lost, scared or upset when you are ‘relaxed performances’ designed for people with out on your own. There are safe places around autism, learning difficulties or other sensory Hampshire. Visit www.hants.gov.uk (search ‘safe and communication needs. There is also a video, place’). developed with Autism Hampshire, about a trip to the theatre www.mayflower.org.uk/your-visit/ • Hampshire Safeguarding Adults Board (HSAB) accessibility has a website with resources and guidance about staying safe and mate crime. Visit • Morrisons has introduced a ‘Quieter Hour’ in www.hampshiresab.org.uk/report-abuse/ all their stores every Saturday for those who keeping-safe struggle with music and other noise. Staying safe from crime and abuse is covered more • The National Autistic Society are encouraging generally in the ‘Protecting adults at risk’ section of other retailers and businesses to introduce a the Guide, beginning on page 108. quiet hour. Visit https://my.morrisons.com/ blog/community/quieter-hour Useful contacts • The National Autistic Society offers specific Autism Hampshire advice on how to deal with a range of everyday Provides a range of services for people with activities. Call 0808 800 4104 or visit autism and their families. This includes the Local www.autism.org.uk (search ‘everyday life’). Autism Directory; the Autism Alert Programme; • The Sunflower Lanyard. See page 76 for more and the Spectra5 Autism Assistance app. information. The organisation also has an autism e-learning course aimed at everyone coming into regular Staying safe from crime and abuse contact with people on the spectrum and their A hate crime is when someone commits a crime families. It takes approximately one hour to against you because of your disability, gender complete. identity, race, sexual orientation, religion, or any Tel: 023 8076 6162 other perceived difference. Mate crime is the Web: www.autismhampshire.org.uk or exploitation, abuse or theft from any vulnerable www.autismhampshire.org.uk/free-e-learning- person by those they consider to be their friends. autism-training Those that commit such abuse or theft are often referred to as ‘fake friends’. Mate crime is most Hampshire Autism Partnership Board (HAPB) prevalent when the victim has a mental disability The HAPB was set up in 2010, in response to and is especially common when that disability is the Government’s National Autism Strategy. Its autism or asperger’s. role is to address the issues specific to autism in Hampshire. Useful to know: Web: www.hampshireautismvoice.org.uk/ HampshireAutismPartnershipBoard • Hampshire Police offer guidance on how to prevent and deal with hate crime or mate crime. National Autistic Society, The Visit www.hampshire.police.uk (search ‘hate Provides help and advice and has an online crime’). national directory of autism services, support and training from providers across the UK. • You can also report hate crime or hate incidents Tel: 0808 800 4104 to a community organisation in your area, if you Web: www.autism.org.uk do not feel comfortable contacting the police.

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 71 Learning disabilities A learning disability is a permanent condition. It Tel: 03444 775774 affects a person’s ability to understand information, Web: www.anxietyuk.org.uk learn new skills or communicate. It can also affect EasyHealth how they manage daily living. A learning disability Its website has over 500 leaflets, and some can be genetic. It could be due to illness or physical videos, about physical and mental health for damage to brain development either before or people with learning disabilities. during birth or as a young child. Tel: 020 8879 6333 Learning disabilities can be mild, moderate or Web: www.easyhealth.org.uk severe. Some people with learning disabilities may Health Swap app also have other needs. Other needs may arise from An easy and fun way for people with a learning physical disabilities, long-term health conditions, disability, and their parents or carers, to make autism or mental health. positive changes to their lifestyle. It helps you find ways to eat more healthy food and to track A diagnosis is the formal identification of learning activity whilst also improving your digital skills. disability. This is by a health professional such as Tel: 0333 1212 300 a clinical psychologist. Having a diagnosis may be Web: www.dsactive.org.uk/healthy- helpful for two reasons: living/11991-2

• It helps those with learning disabilities to Mencap understand why they may experience some It is estimated that 40% of adults with a learning difficulties and what they can do about them. disability also have a mental health problem. • It enables people to access services and support. Mencap can offer information and advice about mental health issues. Please contact your GP if you would like more Tel: 0808 808 1111 information or help with a diagnosis. Web: www.mencap.org.uk (search ‘mental health’).

Healthcare and mental health Southern Health NHS Foundation Trust People with learning disabilities will need health Runs learning disability services in Hampshire. care in the same way as everyone else. Some people Tel: 023 8087 4000 with a learning disability will have additional health Web: www.southernhealth.nhs.uk/services/ needs. For example, people with a learning disability learning-disabilities are more likely to have epilepsy, they may need more support to understand information about their Advocacy health and they may need help to communicate An advocate is a person who supports and helps symptoms and concerns and to manage their health. you to explain things. Advocacy is discussed in more detail later in this Guide, beginning on page 85. Anyone who is on their GP’s learning disability register can have a free health check once a year. Useful contacts You can ask to go on this register if you think you have a learning disability. For more information, visit The Advocacy People (previously seAp) www.nhs.uk (search ‘annual health checks’). An independent charity providing free, independent advocacy to help sort out issues or Useful contacts concerns you may have. This could be about your health and wellbeing or your health and social Anxiety UK care services. Provides information and advice to anyone Tel: 0330 440 9000 suffering from anxiety, or their families or carers. Web: www.theadvocacypeople.org.uk/seap

72 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Staying safe from abuse or hate crime Services, support and information If you are living with autism or asperger’s, see the You can search Connect to Support Hampshire’s information beginning on page 70. Staying safe Community Directory for local groups, services from crime and abuse is covered more generally in and activities for people with a learning disability. the ‘Protecting adults at risk’ section of the Guide, Visit www.connecttosupporthampshire.org.uk/ beginning on page 108. directories (search ‘Specific needs’ and ‘Learning disabilities’). Relationships and sex In addition, Connect to Support Hampshire’s Learning • The British Institute of Learning Disabilities Disability events page maintains a list of regular (BILD) has information about friendships and activities and upcoming events. Visit relationships, including sexual relationships, www.connecttosupporthampshire.org.uk/LDevents to support people to have a great life. Call 0121 415 6960 or visit www.bild.org.uk/ Useful contacts healthysexandrelationships British Institute of Learning Disabilities • Mencap has information and advice about Works with people and their families to help them relationships and sexuality, including a list of get the support they need to lead their own lives, recommended resources. Call 0808 808 1111 or including sex and relationships. visit www.mencap.org.uk/advice-and-support/ Tel: 0121 415 6960 relationships-and-sex Web: www.bild.org.uk • Disability, Pregnancy & Parenthood, a user-led Down’s Syndrome Association registered charity, promotes better awareness Helps people with Down’s Syndrome as well as and support for deaf and disabled people during their families and carers. pregnancy and as parents. For more information, Tel: 0333 1212 300 visit www.disabledparent.org.uk Web: www.downs-syndrome.org.uk

Making money matter Foundation for People with Learning Disabilities Hampshire Trading Standards produces the Making Works with people and their families to make their Money Matter pack. This contains important lives better. It has a free guide with tips on how to information about consumer rights for people with a stay safe on social media and online. learning disability. Web: www.learningdisabilities.org.uk/our- work/learning-disabilities For a copy of the pack, visit www.hants.gov.uk and search ‘making money matter’ or call Hampshire County Council 01962 833640. Services for adults with learning disabilities. Tel: 0300 555 1386 Care technology Web: www.hants.gov.uk (search ‘learning Care technology – sometimes called telecare – is disabilities’). equipment that can help to support people who wish to remain independent in their own homes Portsmouth City Council and even when they are out in the community. It Tel: 023 9268 4600 provides them, their carers, family and friends, with Services for adults with learning disabilities. the reassurance that help is available to them in an Web: www.portsmouth.gov.uk emergency 24 hours a day, seven days a week. Care (search ‘learning disability’). technology solutions are increasingly being used to help adults with learning disabilities. Southampton City Council Tel: 023 8083 3003 See more information about care technology Web: www.southampton.gov.uk beginning on page 30. (search ‘learning disability’).

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 73 Dementia Dementia is not a specific disease. It’s a term that • Becoming confused about place or time, describes a wide range of symptoms associated particularly in unfamiliar environments. with a decline in memory or other thinking skills. It is called dementia if the decline is severe enough • Difficulty finding the right words or following to reduce a person’s ability to perform everyday conversations. activities. • Changes in personality and mood.

Alzheimer’s disease accounts for 60 to 80 percent • Difficulty judging distance or seeing objects of dementia cases. Vascular dementia, which differently to how they are. occurs after a stroke, is the second most common dementia type. There are many other conditions • Hallucinations and delusions. that can cause symptoms of dementia. Some of • Muscle wasting, changes to balance and posture these are reversible, such as thyroid problems and or difficulty in physical movement. vitamin deficiencies.

You can find more information about the symptoms Dementia affects around 850,000 people in the of each type of dementia on the NHS website. Visit UK. It usually occurs in people aged over 65, but it’s www.nhs.uk (search ‘dementia’). not a natural part of ageing. Dementia need not stop you living a full and fulfilling life. Many people The Alzheimer’s Research UK website has a with dementia continue to work, have hobbies and helpful visual diagram that allows you to tour the socialise. brain. You can find out how dementia can affect different areas of the brain. Visit Further information about types of dementia www.alzheimersresearchuk.org (search ‘brain is available from Alzheimer’s Society. Call tour’). 0300 222 1122 or visit www.alzheimers.org.uk If you are worried about memory loss It is important to know that there are many reasons Dementia symptoms for memory loss apart from dementia. Many of us Dementia is often associated with memory loss, become more forgetful as we get older and need a bit but different types of dementia can have a variety longer to remember things. For most people, these of symptoms. These are some of the possible changes will be the result of normal ageing and won’t symptoms of dementia: be down to dementia. Stress, tiredness, illness and • Memory loss. some medication can also affect your memory.

• Difficulty with tasks that need organisation and If you are concerned about memory loss, you planning. should visit your GP. Dementia is a progressive

Search for care in your area

www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need • Information on care quality • Links to inspection reports With so many providers to choose from, • Additional information, photos and web links where do you start? • Brochure requests

74 Visit connecttosupporthampshire.org.uk to find care providers and services in your area disease; the symptoms get worse over time. It is You could also learn more about dementia and important to get a diagnosis as soon as possible. become a Dementia Friend. Dementia Friends help You may be able to get treatment to slow down people living with dementia by taking actions – both the progress of the disease. This will also allow big and small. These actions don’t have to be time- you more time to plan for the future and to consuming. From visiting someone you know with access support to help you live well with the dementia to being more patient in a shop queue, condition. every action counts.

Your GP may want to refer you on for further tests. Dementia Friends can also get involved with things This referral could be to a community mental health like volunteering, campaigning or wearing a badge team made up of several different specialists. They to raise awareness. may carry out a scan or more in-depth memory tests. If you are diagnosed with dementia, they will For more information, visit be able to plan your care with you. This could include www.dementiafriends.org.uk medication, memory courses and signposting to other services. Your GP will also be informed about Useful contacts your assessment and will then carry out a yearly review with you. Alzheimer’s Society Offers a Live Online advice service. It also has an If you are worried that someone you know may have online discussion forum, Talking Point, for anyone dementia, the NHS and Alzheimer’s Society have affected by dementia. tips for starting a conversation with them about Tel: 0300 222 1122 your concerns. Visit www.nhs.uk/conditions/ Web: www.alzheimers.org.uk dementia/worried-someone-has-dementia or www.alzheimers.org.uk and type ‘concerned about Council Tax and dementia someone else’ in the search box. Some people affected by dementia are eligible for a discount on their Council Tax bill. Contact your There may be equipment (particularly care local council for more information or read the technology such as GPS trackers and memory aids) fact sheet about this from the Alzheimer’s Society which may help you with memory loss. See the website. information beginning on page 30. Tel: 0300 222 1122 Web: www.alzheimers.org.uk (search ‘Council If you have been diagnosed with dementia Tax dementia’). If you, or a friend or relative, have recently been Connect to Support Hampshire’s Community diagnosed with dementia, you may be feeling Directory scared, anxious or sad. There is currently no ‘cure’ Local and national support available for people for dementia but there are several treatments living with dementia. available that could help. Call 0300 111 5555 or Web: www.connecttosupporthampshire.org. visit www.alzheimersresearchuk.org and search uk/directories (search ‘Specific needs’ and ‘treatments available’. ‘Dementia’). It is important to know that many people who have Dementia Friendly Hampshire the condition lead active, fulfilling lives. Produced by this Guide’s publisher, Care Choices, Dementia Friendly Hampshire offers a practical Volunteering in the community to support people guide to living with dementia. Available to read living with dementia online or in hard copy format. Anyone who is keen to make a positive difference Tel: 01223 207770 to the lives of people living with dementia can Web: www.carechoices.co.uk/publication-type/ get involved with the work of Dementia Friendly dementia-guides Hampshire, see adjacent.

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 75 Hampshire Carer Support and Dementia Remind Dementia Service Adviser Service If you have been diagnosed with dementia and Available to residents living in the Hampshire live in the PO1 to PO6 area or have a GP within County Council area who have received a PO1 to PO6, this service can help you. diagnosis of dementia. The service, provided Tel: 023 8202 7810 by Andover Mind, focuses on wellbeing Web: www.solentmind.org.uk (search ‘Remind rather than illness and offers support and Dementia Portsmouth’). advice. Tel: 01264 332297 (Press option three for the Southern Health NHS Foundation Trust Carer Support and Dementia Adviser Service). Runs Memory Matters courses for people with Web: www.hants.gov.uk (search ‘dementia dementia and their carers living in Hampshire and advice service’). Southampton. Tel: 023 8087 4000 Iridis app Web: www.southernhealth.nhs.uk (search This app, developed by the University of ‘memory matters’). Stirling, can make simple suggestions about adaptations to your environment that can Sunflower Lanyard improve the quality of life for people living The Sunflower Lanyard was introduced at major with dementia. UK airports in 2018 to allow passengers with Web: www.stir.ac.uk (search ‘Iridis’). hidden disabilities to indicate discreetly to staff that they may need additional support or help. Live Better with Dementia The use of the lanyard has spread and is now Its website features information and advice as available from several transport providers. It well as products and aids to help people living is also being trialled in supermarkets such as with dementia and their families. Sainsbury’s and Tesco. Search ‘sunflower lanyard Tel: 0203 870 3874 for hidden disabilities’ in any online search engine. Web: https://dementia.livebetterwith.com This is me My House of Memories app A simple leaflet for anyone receiving professional An easy to use app designed for, and with, people care who is living with dementia or experiencing living with dementia and their families and carers. other communication difficulties. It can be used It allows you to explore objects from the past and to record details about a person who can’t easily share memories together. share information about themselves. Web: www.houseofmemories.co.uk/things-to- Tel: 0300 222 1122 do/my-house-of-memories-app Web: www.alzheimers.org.uk (search ‘this is me’).

Physical disabilities A physical disability is any type of physical condition You may have more than one physical condition. that significantly affects the way you can carry out Additionally, a particular condition might be certain everyday tasks or activities. The types of disabling to one person but not the next. The key physical disabilities, their causes, and the way in aspect in defining physical disability is not whether which they impact a person’s life are wide-ranging. you have a specific condition, it is how that physical condition affects your daily life. Physical disabilities can be the result of congenital birth issues, accidental injury or illness. If you would Living with a physical disability like to learn more about a specific disability or related If your condition is affecting your mobility or your condition, a good source of information is the A-Z on ability to carry out certain daily tasks, there is a lot of the NHS website (www.nhs.uk/conditions ). support, information and advice available:

76 Visit connecttosupporthampshire.org.uk to find care providers and services in your area • Visit Connect to Support Hampshire’s Community Useful contacts Directory for local and national activities and support (www.connecttosupporthampshire. Disability Rights UK org.uk/directories – search ‘Specific needs’ and A campaigning organisation providing ‘Physical disabilities’). information, services and products for disabled people. It also runs the RADAR National Key • See the section on ‘Looking after yourself’ for Scheme for disabled toilets, see page 14. information and advice about help with personal Tel: 020 7250 8191 (RADAR key sales). care (page 37). Web: www.disabilityrightsuk.org/how-we-can- help • Find out about help available with ‘House, garden and pet care’ (page 39). GOV.UK Disability information about employment, health, • Read this Guide’s information on ‘Buying help at education and benefits and more. home’ (page 43). Web: www.gov.uk (search ‘disability’).

• See how specialist ‘Equipment around the house’ NHS website, The (page 29) or ‘Care technology’ (page 30) and Information about living with disability ‘Mobility equipment’ (page 35) can help you. Web: www.nhs.uk (search ‘disability’).

• Find out about occupational therapy (page 32) SPECTRUM Centre for Independent Living and ‘Adaptations to your home’ (page 36). Run and controlled by disabled people in Hampshire, it provides services and support to • Find out about help you can get with ‘Getting out make use of current provisions to enable you to and about’ (page 21). live independently. • Read the section on ‘Money matters’ (page 100) Tel: 023 8033 0982 • Minicom: 023 8033 0982 to find out about benefits and paying for care. Web: www.spectrumcil.co.uk

Hearing loss and deafness Hearing loss may be caused by several factors. This ringing in their ears (tinnitus). includes genetics, old age, exposure to noise, some infections, birth complications, trauma to the ear If you have an infection, you may have some other and certain medications or toxins. Deafness is usually symptoms, such as earache and discharge from your used to refer to those with only little or no hearing. ears.

Hearing loss can be temporary or permanent and If you think that your hearing is getting worse, you can affect all age groups. should see your GP.

You can find out more about causes of hearing loss If you have sudden hearing loss in one or both on the NHS website (www.nhs.uk/conditions/ ears, seek immediate advice. You may need urgent hearing-loss ). treatment.

Hearing loss may be gradual, for example in age- Hearing tests at home related hearing loss. You may start to notice that If you are housebound, or have difficulty getting to you need to turn up the volume on the television. the audiology department, discuss this with your GP. You may find it difficult to hear and understand They can write to the NHS audiology department people when you’re in a noisy place. Hearing loss and request for an audiologist to come to your can also be sudden, for example if it’s caused by a home if needed. viral infection of the inner ear. Some people find that their hearing loss is associated with a continual If you get your hearing aid privately you can find

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 77 a hearing aid dispenser who will do a home visit. Tel: 01733 358356 You can search the British Society of Hearing Aid Web: www.deafblind.org.uk/what-we-do Audiologists website (www.bshaa.com/find-an- audiologist ). Some offer free home testing, so ask deafPLUS in Hampshire before you make an appointment. Many high street Provides information and advice on all aspects of retailers, such as Specsavers, can also offer home hearing loss as well as employment and training hearing tests. support. Tel: 01252 316005 Action on Hearing Loss offers an Web: automated telephone hearing check (www. www.deafplus.org/our-locations/hampshire actiononhearingloss.org.uk search ‘hearing test’). Hampshire County Council This is designed to help identify if you have Provides teams to help with sensory loss, can hearing loss and encourage you to act. Call carry out assessments and provide training to help 0844 800 3838. you find practical solutions to problems arising from hearing loss. Equipment to help you Tel: 0300 555 1386 There is a wide range of aids and equipment that can Web: www.hants.gov.uk (search ‘sight or hearing make everyday activities and tasks easier. loss’).

The Living Made Easy website has practical Hearing Link advice on equipment and adaptations if you Provides information, advice and community have hearing loss. Call 0300 999 0004 or visit support for people with hearing loss, their families www.livingmadeeasy.org.uk/communication/ and friends. hearing-3625 Tel: 07526 123255 Web: www.hearinglink.org AskSARA has ideas and products which may be useful for anyone with hearing loss. Call 0300 999 Portsmouth City Council 0004 or visit https://asksara.dlf.org.uk Provides teams to help with sensory loss, can carry out assessments and provide training to help Information and support you find practical solutions to problems arising Visit Connect to Support Hampshire’s Community from hearing loss. Directory for details of local and national support. Tel: 023 9268 0810 Visit www.connecttosupporthampshire.org.uk/ Text: 07931 803986 directories and search under ‘Specific needs’ and Web: www.portsmouth.gov.uk (search ‘hearing ‘Sight or hearing loss’. or sight loss’).

Useful contacts RAD (Royal Association for Deaf People) Provides a wide range of services for deaf people. Action on Hearing Loss All services are delivered in British Sign Language Provides support, advice and training for people (BSL). with hearing loss and tinnitus. There is an Action Tel: 0300 688 2525 on Hearing Loss Special Employment Adviser who Email: [email protected] provides support to people with hearing loss and Web: www.royaldeaf.org.uk to BSL users across . Tel: 0844 800 3838 Sense Web: www.actiononhearingloss.org.uk Offers information and support for people who are deafblind and their families. Deafblind UK Tel: 0300 330 9256 Offers information and support for people who Email: [email protected] are deafblind and their families. Web: www.sense.org.uk

78 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Sonus Web: www.soundspaceonline.com Aims to enable deaf, deafened, deaf-blind and hard-of-hearing people to maintain their Southampton City Council independence. Provides teams to help with sensory loss, can Tel: 023 8022 0225 • Web: www.sonus.org.uk carry out assessments and provide training to help you find practical solutions to problems arising SoundSpace Online from hearing loss. Created by The Ear Foundation, it provides online Tel: 023 8083 3003 information, resources and learning about hearing Web: www.southampton.gov.uk (search loss. ‘impairments and disabilities’).

Deaf sign language users Hampshire County Council’s Deaf Services Team • BT SignVideo interpreting service (www.btplc. is a specialist team of social workers and care com/inclusion/HelpAndSupport/ContactUs/ managers with sign language skills. For more InterpretingService/index.htm#hero-video ). information, visit www.hants.gov.uk and search • BT information about using the telephone, ‘help with sight or hearing loss’ or refer to the internet and TV (www.btplc.com/Inclusion/ contact details below: index.htm ). Tel: 01962 846601 Interpreting services Email: [email protected] Sonus provides communication support. It has SMS: 07507 309322 qualified interpreters, communicators, note-takers Minicom: 01794 515462 (both electronic and manual) and lip-speakers. The Fax: 01962 814607 organisation covers a wide range of bookings. This includes medical appointments, job interviews Search Connect to Support Hampshire’s Community and conferences, weddings and funerals. For Directory to find listings for local Deaf Clubs. more information, call 023 8021 3888, Visit www.connecttosupporthampshire.org.uk/ email [email protected] or fax directories (Search ‘Specific needs’ and ‘Sight or 023 8021 3881. hearing loss’). Hospital and doctor interpreting service Advice videos in BSL: If you have an appointment with your GP or hospital • NHS 111 BSL service (www.interpreternow. and you need a BSL interpreter, contact your GP/ co.uk/nhs111 ). hospital to book. Please give the GP notice to book a BSL interpreter. This is funded by the local NHS trust. • Sign Health – library of health videos (www. It is your right to have a qualified interpreter for signhealth.org.uk/health-information/health- medical appointments. advice ). Police • Benefits advice from Citizens Advice (www. For people who are deaf, hard of hearing, speech citizensadvice.org.uk/scotland/resources-and- impaired or deafblind, Hampshire Constabulary tools/advice-in-british-sign-language-bsl ). offers alternative ways to get in touch. Police Link • Dementia Guide from Alzheimer’s Society Officers are also available with sign language, (www.youtube.com/watch?v=_Vwc06Bn5Pc ). lip-speaking and deafblind manual skills. They communicate with people to give information • Making health and social care information and advice and to provide a link to other police accessible (www.youtube.com/ departments. Visit www.hampshire.police.uk and watch?v=0uiVd7i4U04 ). type ‘accessible contact’ into the search box.

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 79 Sight loss and blindness People with sight loss are sometimes known as blind There are also many apps to help people with sight or partially sighted. The more modern term is sight loss or blindness which you can download to a impaired or severely sight impaired. Sight loss can smartphone or tablet. For example: be caused by a variety of conditions such as macular degeneration, glaucoma, diabetes, cataracts, visual • Dolphin Easyreader app (www.yourdolphin. cortex disorder, genetic defects or an injury. com/en-gb/products/individuals/easyreader- app ). Different eye conditions create different difficulties. Few people are totally blind. A few have perception • Recommended apps from the Macular Society of light only; some have a loss of vision in the centre (www.macularsociety.org/best-apps ). of their eye, others have no side vision. Some people • Top assistive technology and products for sight with sight loss see everything as a blur while others loss (www.disabilityhorizons.com ). have blank spots. Some have enough vision to read but may have difficulty with night vision. Information and support Sight loss can make everyday tasks harder, but help Go to Connect to Support Hampshire’s Community is available. Directory to find local and national support. Visit www.connecttosupporthampshire.org.uk/ If you are having problems with your sight, go to directories (search ‘Specific needs’ and ‘Sight or your GP or optician as soon as possible. If necessary, hearing loss’). they may refer you to an eye clinic or a consultant ophthalmologist. They will examine your eyes and Useful contacts look at possible treatments for your problem.

• Search for an NHS optician near you Hampshire County Council (www.nhs.uk/service-search/other-services ). Provides teams to help with sensory loss, can carry out assessments and provide training to help • NHS website: blindness and vision loss you find practical solutions to problems arising (www.nhs.uk/conditions/vision-loss ). from sight loss. Tel: 01962 846601 Many local opticians will visit you in your home to Email: [email protected] carry out an eye test. Home visits to carry out an SMS: 07507 309322 eye test are only available free on the NHS if you Minicom: 01794 515462 are unable to visit a community optometrist on Fax: 01962 814607 your own. Find out more and search for home visit Web: www.hants.gov.uk/socialcareandhealth/ opticians in Hampshire by visiting adultsocialcare/sightorhearingloss www.mylocaloptician.co.uk Macular Society, The Equipment to help you Has information and local support groups for There is a wide range of aids and equipment that can people who have been diagnosed with age- make everyday activities and tasks easier. related macular degeneration. Tel: 0300 3030 111 The Living Made Easy website has practical advice Email: [email protected] on equipment and adaptations if you have sight or Web: www.macularsociety.org hearing loss. Visit www.livingmadeeasy.org.uk/ Open Sight communication Provides advice and information, home visits and phone support in Hampshire. AskSARA has ideas and products which may be useful Tel: 023 8064 1244 for anyone with sight loss. Call 0300 999 0004 or Web: www.opensight.org.uk visit https://asksara.dlf.org.uk

80 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Alternatively, you can call 01793 497555 or email Partially Sighted Society, The [email protected] Helps you to make the most of your remaining sight. Tel: 01302 965195 Email: [email protected] Also, see the information about apps and Web: www.partsight.org.uk technology in the ‘Equipment to help you’ section, included earlier in this Guide on page 78. Portsmouth City Council Provides teams to help with sensory loss, can You may find it easier to have audio versions carry out assessments and provide training to help (tape or CD), Braille, or large print versions of you find practical solutions to problems arising any documents you receive (for example, from from sight loss. your bank or building society). Speak to the Tel: 023 9268 0810 • Text: 07931 803986 organisation that has produced them and ask for Web: www.portsmouth.gov.uk (search ‘hearing the document to be provided in your preferred or sight loss’). format.

Royal National Institute for the Blind, The (RNIB) If you are struggling to see what is on your television, Offers information, services and support for audio description (AD) can help you. AD is commentary people with sight loss. that describes body language, expressions and Tel: 0303 123 9999 • Web: www.rnib.org.uk movements, making the programme clear through Southampton City Council sound. Broadcasters (like the BBC, Channel 4 and Sky) Provides teams to help with sensory loss, can must add AD to 20% of their programmes. carry out assessments and provide training to help you find practical solutions to problems arising Many cinemas are also equipped with a system from sight loss. that delivers audio description (AD) through a Tel: 023 8083 3003 headset, which is provided when you collect your Web: www.southampton.gov.uk (search ‘visual ticket. impairment’). You can find out more from the RNIB. Visit Books, documents, TV and cinema www.rnib.org.uk and search ‘audio description’. Most libraries have books in large as well as standard Alternatively, you can call the helpline on print and a range of audio books. Audio described 0303 123 9999 or email [email protected] DVDs and a range of audio newspapers and magazines are also available.

DEMENTIA FRIENDLY DEMENTIA

Find out more by visiting your local authority’s website. FRIENDLY 2020/21 HAMPSHIRE

HAMPSHIRE 2020-21 A practical guide to living with dementia in Hampshire Talking Newspapers are available at your library or can be sent to you directly. Find out if your A practical guide to living with local newspaper is available in audio format here dementia in Hampshire. (www.tnf.org.uk/find-a-talking-newspaper ). THE GUIDE INCLUDES • Is it dementia? Symptoms and diagnosis Search for care in • Planning for the future • Living well with dementia your area • What dementia taught me • Care and support needs www.carechoices.co.uk • Planning for end of life • Legal and financial affairs

• Find care providers quickly and easily View online at • Search by location and care need www.carechoices.co.uk/dementia

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 81 Training and employment Getting help and advice RNIB Your physical and learning disabilities need not The RNIB can help you to prepare for and look for prevent you finding a rewarding job. There are work if you have sight loss. organisations that can help you to find training and Tel: 0303 123 9999 employment opportunities. Email: [email protected] Web: www.rnib.org.uk Useful contacts Stable Family Home Trust, The Action on Hearing Loss Runs a personal development programme which Offers a Specialist Employment Adviser who aims to help adults with learning disabilities to works with people who have hearing loss and with gain skills. BSL users across South Hampshire. Tel: 01425 478043 Text: 07769 976266 Web: www.sfht.org.uk Email: [email protected] Web: www.actiononhearingloss.org.uk Yateley Industries Connect to Support Hampshire’s Community Provides supported training and employment for Directory people with disabilities. You can find listings for organisations in Tel: 01252 872337 Hampshire offering employment support. Web: www.yateleyindustries.uk Web: www.connecttosupporthampshire.org.uk/ directories (search ‘Education, employment and Hampshire Futures volunteering’ and ‘Employment support’). Hampshire Futures is Hampshire County Council’s apprenticeship training provider, supporting Enham Trust young people and adults in Hampshire to Offers a wide range of services for people with successfully take part in education, training and disabilities, including learning programmes and employment. employment opportunities. Tel: 01264 345800 As a nationally approved employer training provider, Web: www.enhamtrust.org.uk on the Government’s national register of approved training providers, Hampshire Futures plays a key GOV.UK role in the delivery of high-quality apprenticeships The Goverment has information about support, across all the County Council’s departments, as well programmes and grants to help you find work if as Hampshire’s maintained schools. you are disabled. Programmes include Access to Work and Specialist Employability Support. For more information, visit www.hants.gov.uk Web: www.gov.uk/looking-for-work-if-disabled (search ‘Hampshire Futures’).

Job Centre Plus Volunteering You can get help and advice from the Disability Volunteering can be a great way of undertaking Employment Adviser at your Job Centre Plus. training and learning transferrable skills for Web: www.jobcentreguide.co.uk future employment opportunities. See page 28 for more information about volunteering in Learndirect Hampshire. Has details of hundreds of online courses that can be undertaken at a time or place to suit your Computer equipment for disabled people needs. The use of specialist equipment can make it easier Tel: 01202 006464 for disabled people to use a computer for work or Web: www.learndirect.com educational activities.

82 Visit connecttosupporthampshire.org.uk to find care providers and services in your area The Disabled Living Foundation’s website Living and support on technology for disabled people. Call Made Easy has information about computers 0808 800 0009 or visit www.everyonecan.org.uk and other equipment to assist you. Call 0300 for more information. Some equipment may qualify 999 0004 or visit www.livingmadeeasy.org.uk/ for VAT relief. The supplier will be able to tell you. communication Other job sites: AbilityNet is a national charity that helps disabled people to use computers and the internet by • Council jobs in Hampshire adapting and adjusting their technology. It also has (www.hants.gov.uk/jobs). a set of guides ‘My Computer My Way’ for setting up adapted modes (such as text to speech, large print • Jobs in education in Hampshire and switch access). For more information, call (www.hants.gov.uk/jobs/education-jobs). 0800 269 545 or visit www.abilitynet.org.uk • Apprenticeships Everyone Can provides free and impartial advice (www.hants.gov.uk/jobs/apprenticeships).

End of life care The NHS website has an end of life guide for Useful contacts people who are approaching the end of their life (www.nhs.uk and search ‘end of life care’). This Macmillan Cancer Support includes how and where you want to be cared for, Offers information and support to anyone who financial issues, planning ahead and searching for has been diagnosed with cancer, their families and local hospices (www.nhs.uk and search ‘hospice carers. If you need to talk, call the free helpline. care’). Some parts of it may also be useful for Tel: 0808 808 0000 people who are caring for someone who is dying, Web: www.macmillan.org.uk or people who want to plan in advance for their end of life care. Macmillan in Hampshire Offers practical and financial support locally. You can also find information about your rights This includes Information and Support Centres and choices, including refusing treatment, setting at Southampton General Hospital and Queen down your wishes for your future treatment and Alexandra Hospital which provide complimentary how to give someone the legal right to make treatments, advice and information and decisions for you if you are no longer capable. The volunteers to lend a listening ear. guide also contains information about talking to Web: www.macmillan.org.uk (search ‘local your family and carers about dying and about your support’). wishes. Southampton General Hospital Macmillan End of life support support Connect to Support Hampshire’s Community Tel: 023 8120 6037 Directory contains details of many local and Email: [email protected] national organisations providing end of life support services. Visit www.connecttosupporthampshire. Queen Alexandra Hospital Macmillan support org.uk/directories (search ‘Specific needs’ and Tel: 023 9228 3323 ‘End of life’). Email: [email protected]

Marie Curie Cancer Care In addition, many of the home care agencies listed A charity dedicated to the care of people with in this Guide, beginning on page 47, may be able to terminal illness. Marie Curie provides high quality offer end of life or ‘palliative’ care.

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 83 end of life care through its Marie Curie Nursing to provide care to you at home, speak to your GP Service and Hospices. If you are living with a or District Nurse. terminal illness and need support, you can call the Tel: 0800 090 2309 support line. If you would like a Marie Curie nurse Web: www.mariecurie.org.uk

Bereavement Registering a death Cruse Bereavement Care Dealing with the loss of a loved one is one of the Provides practical advice and support to help most painful things most of us will face. There are, bereaved people and enables anyone bereaved to however, certain people and organisations that need understand their grief and cope with their loss. to be told and specific documents and practical Tel: 0808 808 1677 arrangements that need to be completed. Web: www.cruse.org.uk

You will need to register a person’s death at a GOV.UK register office in the district where the death You may be eligible for funeral or bereavement occurred within five days, unless there are payments. exceptional circumstances, or the Coroner is Web: www.gov.uk/browse/benefits/ involved. For more information, visit bereavement www.hants.gov.uk (search ‘registering a death’). Independent Age Produces an advice guide on coping with The Bereavement Advice Centre supports and bereavement. advises people on what they need to do after a Tel: 0800 319 6789 death. Call 0800 634 9494 or visit Web: www.independentage.org (search ‘coping www.bereavementadvice.org with bereavement’).

The Bereavement Register is a free service to NHS website, The remove the name and address of someone who Advice on coping with bereavement from the NHS. has passed from mailing lists to prevent junk mail. Web: www.nhs.uk (search ‘coping with Call 0800 082 1230 (automated telephone line bereavement’). registration service) or visit www.thebereavementregister.org.uk Samaritans Volunteers are available 24 hours a day to talk Bereavement support to you if you are feeling distressed. Call the free Everyone deals with bereavement differently and telephone number. you may experience a whole range of emotions. Tel: 116 123 Support is available to help you through this difficult time. Simon Says Hampshire charity offering support to children Useful contacts who have been bereaved. Tel: 023 8064 7550 Connect to Support Hampshire’s Community Web: www.simonsays.org.uk Directory Local and national bereavement services can be Veterans Bereavement Support found online. Provides free advice and information for Web: www.connecttosupporthampshire.org. Emergency Services and ex-service personnel. uk/directories (select ‘Specific needs’ and Email: [email protected] ‘Bereavement’). Web: www.veteransbereavementsupport.com

84 Visit connecttosupporthampshire.org.uk to find care providers and services in your area WAY Widowed & Young A charity supporting bereaved partners aged 50 and under. Tel: 0870 011 3450 Web: www.widowedandyoung.org.uk

Resource for those supporting disabled children My Family, Our Needs is an years with additional needs. As well as guidance, online resource providing policy and signposting, there is a lifestyle section impartial information for parents covering topics such as health and for parents, carers and wellbeing, work, family and relationships. Call 01223 practitioners supporting children from birth to 25 207770 or visit www.myfamilyourneeds.co.uk

Advocacy and Powers of Attorney

Advocacy services An advocate is a person who supports and helps these services. you to explain and say what you want if you find it difficult to do by yourself. • Find out about advocacy under the Mental Capacity Act by visiting (www.hants.gov.uk Advocates can help you: – search ‘mental capacity act’).

• access information and services; • Find out about advocacy under the Care Act by visiting (www.hants.gov.uk – search ‘care act’). • be involved in decisions about your life;

• explore choices and options;

• defend and promote your rights and responsibilities;

• speak out about issues that matter to you.

Finding an advocate You can search Connect to Support Hampshire’s Community Directory for advocacy services. Visit www.connecttosupporthampshire.org.uk (search ‘Advice’ and ‘Advocacy’).

Statutory advocacy services Local authorities and health providers have a duty to provide access to advocacy services under the Care Act (to enable everyone to be involved in the social care process) and under the Mental Capacity Act (to help certain people to make specific decisions) and can refer you to one of

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 85 Powers of Attorney Making future decisions an ‘advance decision to refuse treatment’ if this You may wish to prepare for a time when you can is important to you. The MCA Code of practice no longer manage the running of your day-to-day (www.gov.uk – search ‘mental capacity act code of affairs or make decisions about your property and practice’) gives details of how to make this advance finances, or about your health and welfare. decision.

You can make a Lasting Power of Attorney (LPA) The Court of Protection and can choose one or more people you trust to The Court of Protection can make decisions about deal with all or some of your property and financial the finances and welfare of people who cannot affairs or health and welfare when, and if, it becomes make decisions for themselves. a problem for you. You must apply for an LPA while you have ‘capacity’ to do so. If someone only has income from benefits and no capital, then their affairs can be managed by an People often appoint more than one ‘attorney’ to Appointee – through the Department for Work and act for them. This guards against abuse of the wide Pensions. If they have capital (e.g. savings) then a powers over property and finance that the Power of court-appointed deputy will be required. Attorney gives. It can also be a good idea because people may have different skills relating to property, If your friend or relative: finance or health and welfare. Attorneys may act • is mentally incapable of managing their own ‘jointly’ (where they must all sign all transactions) or financial or welfare affairs; ‘jointly and severally’ where only one person needs to sign. If you change your mind later about the • has not made an Enduring or Lasting Power of person or people you have chosen, you can revoke Attorney (EPA) and is now mentally incapable of the document. doing so; and • has assets that need to be used for his or her If you want to make a property and financial affairs benefit or administered in some way, or has LPA and a health and welfare LPA these will form complex welfare decisions that cannot be two separate documents. An LPA must be registered resolved in any other way; with the Office of the Public Guardian before it can be used. then you can apply to the Court of Protection.

The property and financial affairs LPA can take The Court will either make a one-off decision or they effect immediately or when you lose mental will appoint a Deputy to manage and administer the capacity to make the decisions about your property person’s property and financial affairs. and finance and this can be specified. The health and welfare LPA can only be used when you lose mental Please note: The Court of Protection does not offer capacity to make those decisions for yourself. legal advice. For help in understanding the contents of this section of the Guide, you should contact a If you have already made an Enduring Power of solicitor. Attorney (EPA) or are acting on behalf of someone under an EPA, it will still be valid under the new legislation unless the person who made it decides to destroy it and replace it with an LPA. An EPA must be registered when the person loses mental capacity to make decisions about their property and finances if it is to be used.

The Mental Capacity Act (MCA) allows you to make

86 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Care homes and other housing options

About care homes and nursing homes Considering your options beginning on page 30. Finding the right care is important. The decision to • Have you found out what support is available move into residential care is often made at a time for specific conditions and disabilities? See of crisis or when it seems that you have exhausted ‘Conditions, disabilities and end of life care’ all other options. But moving into a care home is beginning on page 70. a big step. It is important that you research all the available care and support options before making a • Have you researched other residential options final decision. where care is available? Such as Extra Care (see page 91)? See ‘Other housing options’ A short stay, or trial period, in a care home or a period beginning on page 94. of reablement may give you time to think. See page 19 for more information about reablement. • Have you considered employing a Personal Assistant? See page 43. Considering your options: • Have you searched Connect to Support • Have you considered all the benefits and Hampshire’s Community Directory for local drawbacks of home care vs. a care home? support groups and services? Visit www. connecttosupporthampshire.org.uk/directories • Have you thought through all the financial implications of moving to a care home: How Useful contacts much will it cost? How will you pay? Will you have to sell your home? What will happen if your Association of Independent Care Advisers, The money runs out? See ‘Paying for care’ beginning Represents organisations based in the UK on page 100. dedicated to helping people identify the most appropriate type of care service. • Did you know you might be able to have your Tel: 01483 203066 home adapted to make it easier to get around? See ‘Adaptations to your home’ beginning on National Careline, The page 36. Provides support and information to the elderly, • Are you in a position to consider downsizing? This their carers and families on a range of issues. could release equity making it easier to afford Helpline: 0800 0699 784 some help with housework and maintenance. When a care home is the best choice • Have you investigated all the support options If you, or the person you care for, is no longer able available to help you look after yourself as well as to live at home and to stay safe – even with the help your house, garden and pets? See the ‘Managing of family, friends and paid carers – it may be time to at home’ section beginning on page 37. think about a care home. • Have you explored what equipment is available This can often be a very difficult decision, especially which may help you to manage daily tasks? See for relatives. But it is important to remember that ‘Equipment and adaptations’ beginning on you are acting in the best interests of the person you page 29. support. • Have you considered all the care technology you can have installed in your home to keep you safe? There can also be many positives to living in a care There are pendant alarms, falls detectors, motion home or nursing home. A care home will have staff sensors and much more. See ‘Care technology’ who can provide continuous, 24-hour support.

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 87 A care home with nursing will also have a financial impact at the beginning. registered nurse on site 24 hours a day. There are • You may want to think about looking for homes also important social benefits of living in a care that offer both personal and nursing care. That home. Residents can meet one another and join in way you could stay in the same home if you need group activities. nursing care in the future. You can contact your local adult social care 4. Where you live: department for further advice. It can carry out a care needs assessment and will be able to advise • Choosing a care home in the area you currently you if residential care is the most suitable option. live in would mean that you would still be able to see your friends and keep your doctor. If your If you would like some help in finding the right care family live in another area, you might want to home for you, you could use a free care brokerage move to a home nearer to them. organisation such as CHS Healthcare. Call 0800 008 7193 or visit www.carehomeselection.co.uk 5. The size of the home and facilities and services offered: Choosing the right home You will want to consider: • Care homes vary greatly in their size. Some have as many as 100 people with many facilities 1. Your care needs – The most important factor you and activities while others are more like a small will want to consider is the ability of the home to family home with just one or two residents. meet your care needs: There are also some homes that are willing to accommodate couples in their double rooms. • What type of care do you need – e.g. for old age, physical disability, dementia, learning disability? 6. Pets: Focus on homes that are registered for these specific needs. • You may have a pet that you would like to take with you. You need to check whether this would • Will you need nursing care – now or in the future? be possible. If not, ask if the home will allow Some residential care homes offer nursing care, others to bring pets in to visit you. If you cannot and some do not, so it is important to understand keep your pet with you, you might ask a family whether you need this. Talk to your doctor or member, neighbour or friend to help. Other hospital consultant for professional advice if you sources of help include the RSPCA think you may need nursing care. (www.rspca.org.uk/home), Dogs Trust (call 0207 837 0006 or visit www.dogstrust.org.uk) and 2. Inspection reports: The Cinnamon Trust (call 01736 757900 or visit • All care homes and nursing homes must be www.cinnamon.org.uk). registered with the Care Quality Commission (CQC) who regulate and inspect them. Before Visiting a care home arranging to visit any homes, search for the home 1. Before you visit, speak to the manager and check: on the CQC website (www.cqc.org.uk). Check • they offer the kind of care you want; that they are still registered with CQC and read their latest inspection report. • they are registered to provide the type of care you need; 3. Long- and short-stay care: • what their charges are and what they cover; • As well as providing residential care, some homes offer short-term stays for convalescence care, or • they have the kind of room you are looking for; to give you or your carer a break. Residential care • whether they have a vacancy; and can often last a long time, so you need to bear in mind the implications of any move including its • whether they are happy to arrange a trial period.

88 Visit connecttosupporthampshire.org.uk to find care providers and services in your area 2. Book a visit: • when and how the contract/agreement can be ended; and Arrange to visit the home. This will give you a chance to meet the staff and residents and talk to them • what you should do if you have complaints about about the home. It is essential that you are happy the home or about the way you are treated. in the home you choose to live in. If you are not physically well enough to visit the home, you should Arrange a trial period ask someone who knows what you want to visit on If you are planning to give up your home and move your behalf. into a care home, don’t make a hasty decision. When you have found what you think is the right 3. Plan your questions: home for you, arrange to spend a trial period there for a few weeks before you make your final You will have a lot to think about on your first visit. decision. Your first impressions of staff and residents are important. You’ll also want to note the physical Even if you go into a home in an emergency, you features of the building, details of the rooms, should still think about your first four weeks as a trial arrangements about personal possessions and day- period. You should not arrange to sell or give up the to-day life as well as financial matters. It is a good tenancy on your existing home until after the trial idea to think of all the questions you may have before period and when you are sure that you have found you go and to take them with you when you visit. the right care home for you. This Guide includes a checklist of useful questions to consider asking of a care home before you make any Living in a care home final decisions, see page 97. Once you have moved into a care home, it can take a while to settle in as this will have been a major Contracts and agreements change in your life. It will take some time for you, You should make sure that before you move into the staff and other residents to get to know each a home you are given a contract or resident’s other and for you to get used to new routines and agreement. This should be signed by you or your activities. You will also need to know what you representative and by the homeowner or manager, should be able to expect from the care home and or his or her representative. what to do if you are worried about your or someone else’s safety. The contract should confirm exactly what you will be paying each week and what that charge covers. For If you are unsure or worried about anything, try to example, it might tell you that laundry for bedding talk to a member of staff about your concerns. If you and clothes is included, but that any dry cleaning are a relative or friend of someone living in a care would be charged extra. You need to be clear about home and have concerns about the care they are all extra charges before you move in, and how and receiving, try talking to the manager or whoever is when the price you pay will be reviewed. You should in charge. All care providers must have procedures always ask to see a copy of the home’s standard for handling complaints. See the Care Quality contract/agreement when you visit and discuss how Commission’s information about making a complaint and when the price you pay will be reviewed. (page 44).

The contract should also tell you: If you are worried about someone’s safety, make • when you should pay your fees or other costs your concerns known to a person in authority that – for example, monthly in advance or after you you feel comfortable talking to. have received an invoice; If you have concerns or want to report abuse, phone • how you can pay the fees – for example, by your adult social care department or the police on standing order; 101. In an emergency, or if you or someone else is in • what happens if you have to go into hospital; immediate danger, phone 999.

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 89 Hampshire Safeguarding Adults Board (HSAB) someone on your behalf) must tell the council has information about Safeguarding Adults in where you plan to live in future (known as the Hampshire, including advice, leaflets and policy ‘second council’) about your intentions. documents. Visit www.hampshiresab.org.uk After the second council has been informed, and Your rights is satisfied that the intention to move is genuine, The Care Quality Commission (CQC) monitors, it must then inform the council where you are inspects and regulates health and social care currently living, or which is responsible for paying services, protecting people’s health, wellbeing towards your care and support at the current time and human rights, and enabling them to live free (known as the ‘first council’). from harm, abuse and neglect. The CQC outlines its fundamental standards of care online (www.cqc. Your local council is only obliged to pay enough to org.uk – search ‘fundamental standards’) or you can cover the cost of the care you need in the area you call 03000 616161. require. It is therefore important to find out the cost of care homes in that area. You could also find Moving to a care home in another area when your out how much the local council in that area pays for council is funding your care places which it is funding. If your council has agreed to fund you in a care home you are free to choose a home anywhere in Care homes will sometimes charge a different rate England, Wales, or Scotland. For example, you may if a person is being paid for by the council compared wish to move to be near your family or back to the with a person who is paying his/her own fees. area where you were brought up. If you move to Therefore, when you are looking for a care home another area, you will need to arrange for a cross- place, it is important to tell the care home that your border placement with the council. If a council fees will be the responsibility of your local council. is paying your fees, and you move to a different area, you will always be paid for by the council that First Stop provides a telephone advice line for older originally assessed your needs. people, their families and carers about housing and care options for later life. Call 0800 377 7070. The Care Act ensures that people receive proper ‘continuity of care’ when they move from one place Paying for care in a care home to another. This ‘continuity’ means that a person It is very important that you consider all the financial receiving care and support in one area will continue aspects of moving into a care home, whether you to receive care on the day of their arrival in the new are funding the costs yourself or you are eligible for area. funding from the NHS or your local authority. It is strongly advised that you read the ‘Paying for care’ If you want to move to another area, you (or information beginning on page 100.

Advice for carers, families and friends Making the right decision Many people arrange their own care but often it is a Before making a final decision and looking for a care family member or friend who asks the questions and home, it’s a good idea to explore other options as becomes closely involved in helping someone move there may be an alternative. See the information into residential care. in the ‘Managing at home’ information section beginning on page 37. You may be trying to make arrangements from a distance, or you may be living with a person who has Financial implications many care needs and it may be difficult for you to Residential care can often last a long time so it is come to the decision that residential care is what important that your relative or friend (or their legal your relative or friend needs. representative) considers the implications of any

90 Visit connecttosupporthampshire.org.uk to find care providers and services in your area move, including its financial consequences, at the • Ask when the inspectors are making their next beginning so as to try to avoid a move at a later date. visit so that you can meet them and talk to them.

See the information on paying for care in the Useful contacts ‘Money matters’ information section beginning on page 100. Association of Independent Care Advisers, The Represents organisations based in the UK Continuing to care dedicated to helping people identify the most You will want to continue supporting your friend or appropriate type of care service and care provider relative when they are living in a care home. Here for their individual needs. are some things to think about: Tel: 01483 203066

• Your relative or friend should get an annual Relatives and Residents Association, The review of the care they need, so ask to be present Provides information and advice and may be at discussions. able to put you in touch with local groups whose • Join the Relatives and Residents Association members have gone through the experience of (www.relres.org ) group at the home. helping someone move into residential care. Helpline: 0207 359 8136. (Monday to Friday, • If you want to do an activity with your friend or 9.30am to 1.00pm). relative talk to the home about the best way you can do this. See also the ‘Carers’ information section • Keep an eye on the inspection reports. beginning on page 66.

Extra Care housing Extra Care housing is designed for people who need • Care and support staff are available up to 24 some extra help to look after themselves, but not at hours a day, often based on site, and provide the level provided by residential care homes. People personal care and domestic support such as living in Extra Care housing enjoy the freedom and cleaning and laundry services. independence of having their own front door, with the reassurance that care staff are available. • Emergency alarms are placed throughout the properties and site so residents can call for help, The type of care and housing offered will vary from day or night. scheme to scheme. Care staff will usually be on • There are some communal facilities and shared call 24 hours a day, to provide personal care as and services, such as a lounge, dining area and when you need it. Personal care includes things like garden. washing and dressing, but not medical care that would need to be provided by a qualified nurse. Care and support Care and support will be provided to residents in Extra Care accommodation can be provided by a Extra Care housing. The type of help you get will local council, a housing association or a private depend on your needs. Some residents will be fairly company. You can rent, buy, or part-own it, either by independent, while others will need more regular yourself or as a couple. help. If your condition changes, or you tend to have good days and bad days, the care you receive should Key features of Extra Care Housing be tailored to this. • Residents are usually aged 55 or over and can live safely on their own with some support. The care provided might include help with washing, • The accommodation consists of self-contained getting dressed and using the toilet, or reminders adapted flats or bungalows. to take medication. You may also be able to get help

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 91 with shopping, laundry or other domestic tasks. The • Exploring the options available if you wish to care staff may be commissioned by your local adult move. social care department, the housing provider or private home care agencies. Complete the online questionnaire, marking any concerns you have with your current home, and at Nursing care, such as having wounds dressed, the end you will receive personalised suggestions catheter care or being given medication, will not be of local services and recommendations for further provided by the care staff in the scheme. If you need reading. If you need more support, there is the nursing care, this may be provided by a community option to submit your details to EAC to ask for NHS service, such as district nurses. further advice.

Who can get Extra Care housing? Elderly Accommodation Counsel – Housing There are a limited number of Extra Care housing Options for Older People (HOOP) schemes, so you’ll normally need to meet certain Web: www.housingcare.org/help.aspx eligibility criteria. If you have an older relative or friend who is Privately run schemes are likely to have fewer unable to access information online, they may criteria than council-run schemes. If you are wish to speak to an EAC adviser on 0800 377 purchasing an Extra Care apartment or bungalow 7070 (9.00am to 5.00pm, Monday to Friday). yourself from a private provider, you may only need Independent Age to meet the age criteria. Offers a fact sheet on Extra Care housing which can be read online or printed off. If you are looking for a place in a council-run Tel: 0800 319 6789 scheme, you will need: Web: www.independentage.org (search ‘extra • to be on your local council’s housing register; and care housing’). • to have eligible care needs as assessed by your Council-commissioned schemes adult social care department. Hampshire County Council To find out about being on the housing register, you Tel: 0300 555 1386 should contact the housing department of your Web: www.hants.gov.uk (search ‘extra care’). local council (this is the council that collects your Council Tax, not Hampshire County Council). Portsmouth City Council Tel: 023 9283 4989 Details about council-commissioned schemes, for Web: www.portsmouth.gov.uk (search ‘extra those with eligible care needs, can be found in the care’). section below. Southampton City Council Extra Care schemes in Hampshire Tel: 023 8083 3006 Elderly Accommodation Counsel (EAC) has details Web: www.southampton.gov.uk (search ‘extra of Extra Care housing schemes in Hampshire. It care’). also offers a self-help tool called HOOP (Housing Options for Older People). This has been designed to help older people access information on a range of housing-related matters including: • Accessing services to help you live safely and well at home. • Adapting and improving your home to make it suitable for you.

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Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 93 Other housing options Suitable housing Council housing If you are finding it hard to manage in your current You can apply for council housing through your local house or flat, you may want to consider altering it to council’s housing department (this is your borough, suit your needs. See the ‘Equipment and adaptations’ district or city council, not the County Council). You information section beginning on page 29. will usually have to join a waiting list and you are not guaranteed to get a property. Useful contacts Shelter Housing associations Gives practical housing advice and support online, Housing associations are private, non-profit making in person and by phone. Expert advisers give free, organisations that provide low-cost housing for confidential advice 365 days a year, helping with people in need of a home. Although independent everything from mortgage arrears to finding a they are regulated by the Government and often place to sleep. receive public funding. Many housing associations Tel: 0808 800 4444 (urgent helpline). also run shared ownership schemes to help those Web: https://england.shelter.org.uk who cannot afford to buy a home outright. Citizens Advice Offers information and advice about housing You can apply directly to a housing association, or issues, your rights and responsibilities, renting often through your local council. You can apply to or buying a home or finding somewhere to live, more than one housing association at a time. landlords, eviction and mortgage payments and help to avoid losing your home. Once you apply, you will be put on a waiting list. Tel: 03444 111444 (national adviceline). Housing associations normally offer housing to Web: www.citizensadvice.org.uk/housing people most suited to that particular property.

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94 Visit connecttosupporthampshire.org.uk to find care providers and services in your area You may have to wait a long time for a suitable For more information on these schemes, please property to become available. contact your adult social care department. You can also search for supported living schemes in More about housing association homes is provided Connect to Support Hampshire’s Community by the Government. Visit www.gov.uk/housing- Directory. Visit www.connecttosupporthampshire. association-homes org.uk/directories (search ‘Housing/ accommodation’ and ‘Supported living/retirement Sheltered housing housing’). Sheltered housing is mainly for older people and usually takes the form of a group of small bungalows Shared Lives or flats supervised by a scheme manager, who may For those assessed as eligible by their local adult or may not live on site, and who can give help and social care department, Shared Lives schemes support in an emergency. provide a permanent home, a short stay, or day care in an ordinary home setting in the community. Sheltered housing can be bought or rented Shared Lives started as a scheme for adults with privately, or it may be provided by a local authority, learning disabilities but is increasingly becoming subject to eligibility. an option for older people as well as those with physical disabilities and mental health conditions. To find out more about local authority funded Shared Lives schemes are always interested in sheltered housing, contact your local council’s hearing from those who would like to be a Shared housing department. Lives carer.

Supported Housing/Shared Living Useful contacts There are some ‘group living’ schemes which If you are interested in the Shared Lives scheme, offer communal accommodation to small groups contact your local authority: of people in a similar situation – a kind of house- share. Hampshire County Council Tel: 0300 555 1386 Supported Housing or Shared Living can be in a Web: www.hants.gov.uk service supporting usually between one and four people, though larger services do exist. Levels of Portsmouth City Council support can vary from a few hours a week to 24- Tel: 023 9261 6700 hour support. Basically, it is a form of support that Web: www.portsmouth.gov.uk provides a range of options for adults with intellectual Southampton City Council disabilities to be supported in their own home with a Tel: 023 8083 3003 tenancy by a qualified contracted provider. Web: www.southampton.gov.uk These schemes are mainly for people with learning disabilities and for people with mental health problems. Schemes are run largely by voluntary organisations or housing associations. Generally, these schemes deliver the same kind of services as in sheltered housing. The only difference is that sheltered housing is normally associated with older people.

The objective is to provide a warm and supportive home, with the opportunity for individuals to live a more independent life and become part of a community.

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 95 Celebrating Life

Our homes are more than care homes. They’re family homes. Friendly homes. Homes that provide tailored care, beautiful environments and choice in every meal or activity. Places that celebrate the little things that mean everything – morning, noon and night. Visit us anytime for friendly advice and to look around. You can also find helpful information at www.barchester.com

Ashcombe House Challoner House Cherry Blossom Manor Grange Basingstoke, RG21 8YU Eastleigh, SO53 2DU Bramley Green, RG26 5GF Waterlooville, PO7 6XP 01256 449 591 02380 089 028 01256 449 593 02380 089 118

The Fernes Marnel Lodge Milford House Orchard House Fareham, PO15 5NZ Basingstoke, RG24 9US Salisbury, SP1 1NJ Newport, PO30 2EP 01329 655 852 01256 449 594 01722 626 377 01983 623 406

Rothsay Grange St Thomas Vecta House Wimborne Weyhill, SP11 0PN Basingstoke, RG21 5NW Newport, PO30 2LJ Hayling Island, PO11 9JZ 01264 253 657 01256 449 592 01983 623 407 02392 800 256

Residential care • Nursing care • Dementia care • Respite care & short breaks En-suite rooms • Delicious meals • Daily activities • Landscaped gardens • Wi-fi Care homes checklist © 2020 Care Choices Ltd

Home 1 Fees per week Quality rating*

Home 2 £ £ Home 3 £

We suggest that you take paper with you when visiting care homes so that you can make notes. You can download and print this checklist at www.carechoices.co.uk/checklists

Staff Personal preferences What is the minimum number of Is the home too hot/cold? Can you staff that are available at any time?  control the heating in your room?   Are staff respectful, friendly and polite?  Is the décor to your tastes?  Do staff have formal training?  Are there restricted visiting hours? Are the staff engaging with residents?  Is there somewhere you can go to be alone?   Activities Does the home feel welcoming? Can you get involved in activities you enjoy?  Catering Is there an activities co-ordinator?  Can the home cater for any dietary requirements you may have?  Does the home organise any outings?  Does the menu change regularly?  Are residents escorted to appointments?   Can you eat when you like, even Do the residents seem entertained? at night?  Celebrating Life Does the home have a varied Can you have food in your room?  activities schedule?  Is there a choice of food at mealtimes?  Our homes are more than care homes. They’re family homes. Friendly homes. Homes that Is alcohol available/allowed if you provide tailored care, beautiful environments and choice in every meal or activity. Life in the home want it?  Places that celebrate the little things that Is the home adapted to suit your needs?  mean everything – morning, noon and night. Can visitors join you for meals?   Visit us anytime for friendly advice and to look around. Can you bring your own furniture? You can also find helpful information at www.barchester.com Are there enough plug sockets in Fees the rooms?  Do your fees cover all of the services Ashcombe House Challoner House Cherry Blossom Manor Denmead Grange  Basingstoke, RG21 8YU Eastleigh, SO53 2DU Bramley Green, RG26 5GF Waterlooville, PO7 6XP Are there restrictions on going out? and activities?  01256 449 591 02380 089 028 01256 449 593 02380 089 118  Is there public transport nearby? Are fees likely to change regularly?  The Fernes Marnel Lodge Milford House Orchard House  Does the home provide any transport? Is the notice period for cancellation of Fareham, PO15 5NZ Basingstoke, RG24 9US Salisbury, SP1 1NJ Newport, PO30 2EP   01329 655 852 01256 449 594 01722 626 377 01983 623 406 Can you make/receive calls privately? the contract reasonable? Could you have a trial period?  Rothsay Grange St Thomas Vecta House Wimborne Can you decide when to get up and  Weyhill, SP11 0PN Basingstoke, RG21 5NW Newport, PO30 2LJ Hayling Island, PO11 9JZ go to bed? Can you keep your room if you go 01264 253 657 01256 449 592 01983 623 407 02392 800 256  Does the home allow pets?  into hospital?  Does the home use Digital Care Can you handle your own money? Residential care • Nursing care • Dementia care • Respite care & short breaks  En-suite rooms • Delicious meals • Daily activities • Landscaped gardens • Wi-fi Planning accessible to families? *See page 88.

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 97 Woodside Lodge Residential Care Home • 01425 673030 Specialists in dementia and residential care

Woodside Lodge Residential Care Home is set in the heart of the tranquil New Forest, 10 minutes from the historic town of Christchurch and only a short 20 minutes drive from the bustling holiday towns of Bournemouth & Poole. We are a family run privately owned Residential Care Home established in 1983 and have earned a very highly esteemed reputation for offering top quality Dementia and Residential Care.

Our oath to our Residents is to provide you with care and support appropriate to your needs, in a clean, comfortable, friendly, warm and supportive atmosphere, ensuring that the Care Service is delivered flexibly, attentively and in a non-discriminate fashion, while respecting each resident’s own right to privacy, dignity, fulfilment and the rights to make informed choices. We will assist you to live with as much independence as possible with qualified staff trained in their role as Carers.

You are amongst friends 01425 673030 [email protected] www.woodsidelodge.co.uk Woodside Lodge Burley Road, Bransgore Nr. Christchurch BH23 8DB Residential dementia care checklist © 2020 Care Choices Ltd

Woodside Lodge Home 1 Fees per week Quality rating*

Home 2 £ Residential Care Home • 01425 673030 £ Home 3 £ Specialists in dementia and residential care We suggest that you take paper with you when visiting care homes so that you can make notes. Please use this checklist in conjunction with the care homes checklist on page 97. You can download and print this checklist at www.carechoices.co.uk/checklists

Design Health Are there clear signs throughout Can residents get help with eating the home?  and drinking?  Has the home been designed or How often does the home review  adapted for people with dementia?  residents’ medication? Are the home and grounds secure?  Does the home offer help if a resident needs assistance taking Are there prompts outside the medication?  Woodside Lodge Residential Care Home is set in residents’ rooms to help people identify   the heart of the tranquil New Forest, 10 minutes their own? Do GPs visit the home regularly? from the historic town of Christchurch and only Is the décor familiar to your loved one?  a short 20 minutes drive from the bustling holiday Staff towns of Bournemouth & Poole. We are a family run privately owned Residential Care Home established Choices Are staff trained to identify when a in 1983 and have earned a very highly esteemed resident might be unwell?  Do residents get choice in terms of reputation for offering top quality Dementia and  Residential Care. what they wear each day? Are staff trained to spot when someone needs to go to the toilet?  Are residents encouraged to be independent?  Do the staff have any dementia specific  Our oath to our Residents is to provide you with care training/experience? and support appropriate to your needs, in a clean, Can residents decide what to do  Will your loved one have a member comfortable, friendly, warm and supportive atmosphere, each day? of staff specifically responsible for ensuring that the Care Service is delivered flexibly, Can residents have a say in the décor their care?  attentively and in a non-discriminate fashion, while of their room?  respecting each resident’s own right to privacy, dignity, fulfilment and the rights to make informed choices. We Approach to care will assist you to live with as much independence as Activities possible with qualified staff trained in their role as Carers. Does the home follow a specific Are residents able to join in with approach to dementia therapy, for household tasks like folding washing?  example, validation therapy?  Are there activities on each day?  Will the home keep you informed Can residents walk around outside on about changes to your loved one’s care?  You are amongst friends  their own? Does the home have a specific 01425 673030 Are residents sitting in front of the TV approach to end of life care?  [email protected]  or are they active and engaged? Does the home keep up to date with  www.woodsidelodge.co.uk Are there rummage boxes around?  best practice in dementia care? Woodside Lodge *See page 88. Burley Road, Bransgore Nr. Christchurch BH23 8DB Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 99 Money matters

Paying for care Who pays for care? As a rough guide: There are three ways that care in your home, or in a care home, may be paid for: • The average fee that a self-funder pays for a residential care home in the Hampshire County • The person being cared for (or their family or Council area is £883 per week or £45,916 per a friend) pays all the costs for their care. This is year*. called ‘self-funding’. • The average fee that a self-funder pays for a • The local authority pays for some or all of the nursing home in the Hampshire County Council care. area is £1,068 per week or £55,536 per year*.

• Sometimes the NHS may also contribute to the *Source: Fees paid by self-funders: LaingBuisson cost of all or some of the care. surveys of care homes 2018-19.

How much does care at home cost? What if I am paying my care home or nursing home Some care and support services are provided fees myself? free of charge, but you may need to pay for other If you have more than £23,250 in assessable savings types of services. See Hampshire County Council’s (usually including the value of your home), you will information on which services you might have to need to pay the full cost of care yourself. pay for by visiting www.hants.gov.uk and putting ‘what you might have to pay for’ in the It is very important that you and your family consider search box. what will happen if your savings were to fall below the ‘capital threshold’ of £23,250. The cost of care delivered in your home by a home care agency (sometimes called a domiciliary care Your local authority’s adult social care department agency) depends on the level of care you need. As will assess your care and support needs. You will a rough guide, the cost of a home care agency for a always be offered at least one care home place that self-funder in the Hampshire County Council area is will meet your eligible needs. However, it will not likely to be in excess of £21 per hour*. necessarily pay for your current accommodation if this is more expensive than the authority would If you employ a Personal Assistant yourself, you usually expect to pay in order to meet your assessed could expect to pay £11 to £15 per hour. You would needs. be responsible for other costs associated with being an employer. See Hampshire PA Finder for more If you wish to stay in your current accommodation, information by visiting www.hampshirepafinder. you might need to ask your family or another third org.uk/home party to pay a ‘top-up’ fee to the care home. A top- up is where a third party (or, in some very limited *Source: www.which.co.uk circumstances, you) pay the difference between what the council would reasonably expect to pay, How much does a care home or nursing home cost? and the rate charged by your chosen care home. The costs of care homes vary greatly and will depend on whether it is a residential home or a You may have been assessed as having to pay the nursing home, whether you have a single or shared full cost of your care yourself, but you cannot access room, whether you have an en-suite bathroom and your capital as it is tied up in your home. If you are many other factors. finding it difficult to sell your home, or don’t wish

100 Visit connecttosupporthampshire.org.uk to find care providers and services in your area to sell your home, you can request a long-term If you think you may be eligible for CHC, you can loan from your local authority known as a ‘deferred contact your local clinical commissioning group payment agreement’. (CCG) directly for an assessment. This will be West Hampshire CCG (for all residents living within the When will my local authority pay for my care? Hampshire County Council area), Portsmouth CCG Firstly, your local authority will need to carry out an or Southampton CCG. assessment of your care needs. If you have ‘eligible care needs’ that qualify for help from your adult Useful contacts social care department, it will then carry out an assessment of your finances. Portsmouth CCG Tel: 023 9243 7963 The financial assessment is a detailed process and Web: www.portsmouthccg.nhs.uk/nhs- every case is assessed individually. Below is a general continuing-healthcare.htm guide. Southampton CCG If you have: Tel: 023 8029 6904 Web: www.southamptoncityccg.nhs.uk/ • more than £23,250 in assessable savings*, you continuing-health-care will need to pay the full cost of care yourself; West Hampshire CCG • between £14,250 and £23,250 in assessable Tel: 0300 123 4448 savings, the local authority will look at your Web: www.westhampshireccg.nhs.uk (search savings and assessable income to work out what, ‘continuing healthcare’). if any, contribution you will pay towards your care costs; and If you are not eligible for NHS Continuing • less than £14,250 in assessable savings, the local Healthcare, but: authority will take into account any assessable • have been assessed as needing care from a income you have to work out what contribution registered nurse; and you will pay towards the cost of your care. • you live in a nursing home; *The value of your home is usually taken into account if you are being assessed for residential you may still be eligible for NHS-funded Nursing care. There are times when the value of your home Care. The NHS pays a flat rate directly to the nursing is not taken into account, such as a temporary stay home towards the cost of your nursing care. It won’t in a care home or if a dependent relative is living in pay for the other care home costs, such as the your home. accommodation.

Before your local authority offers services, it will Can I avoid paying for care? need to consider whether your primary need is It is against the law to intentionally give away or health-related and whether you may be eligible for decrease your savings or property (your assets) NHS Continuing Healthcare. (See next section). in order to avoid paying your care fees. Local authorities will only fund care after a thorough When will the NHS pay for my care? financial assessment and they can refuse to fund You may be eligible for funding through a health care if they believe that ‘deprivation of assets’ has fund called NHS Continuing Healthcare (CHC). taken place. This is care that is arranged and funded solely by the NHS for individuals who are not in hospital but Read more about deprivation of assets from Age have been assessed as having a ‘primary health UK by visiting www.ageuk.org.uk and searching need’. There are very strict eligibility criteria for ‘deprivation of assets’ or call 0800 678 1602 for this payment. information or to request a factsheet.

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 101 Will I have to sell my home? understand financial needs in later life. The idea of selling your own home to pay for the Tel: 0333 202 0454 cost of a care home is something which concerns Web: www.societyoflaterlifeadvisers.co.uk most people. An independent financial adviser will be able to discuss your situation with you in detail. Planning for your future Good planning will help make sure you or your Useful contacts family are ready to meet any of the costs that might arise. It will also allow you to provide for your loved Independent Age ones and ease the burden on them. Comprehensive Provides a factsheet about selling your property advice is available from the Money Advice Service to pay for care home fees and outlines alternative about planning for illness, old age and death options such as the deferred payment agreement. including information about how to fund your long- Tel: 0800 319 6789 (for advice or to request a term care. See above for contact details. factsheet). Web: www.independentage.org (search ‘care This Guide’s information about Powers of Attorney home fees and your property’). may be useful. See page 86. Paying for Care Explores the option of renting out your property It may also be a good idea to think about advance to fund your care fees. health care planning. Anyone can plan for their Web: future care, whether they are approaching the end www.payingforcare.org/rent-your-home-out of life or not. Advance care planning can let people know your wishes and feelings while you’re still able Getting independent financial advice to. The NHS website has information about planning Paying for care can be an expensive and open- ahead for the end of life. Visit www.nhs.uk (search ended commitment. If you are paying the full cost of ‘end of life care’). care yourself, you should seek independent financial advice. Look for a financial adviser with specialist Further information and advice qualifications on advising on the funding of long- Information on paying for permanent residential term care. They will be able to explain all the costs care and paying for care and support at home is and risks involved and should be able to help with available from Age UK. other things such as setting up a Lasting Power of Tel: 0800 678 1602 Attorney. Web: www.ageuk.org.uk (search ‘paying for care’ or ‘paying for a care home’). If you are currently receiving care, it is still advisable to seek specialist information and advice as there may be options available to you to protect your interests and those of your family.

Useful contacts

Money Advice Service Gives advice about all aspects of paying for care. Tel: 0800 138 7777 Web: www.moneyadviceservice.org.uk

Society of Later Life Advisers (SOLLA) A not-for-profit consumer organisation that aims to assist consumers and their families in finding accredited independent financial advisers who

102 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Benefits

If you are state pension age, physically or mentally Useful contacts disabled, and need someone to help look after you, you may be entitled to Attendance Allowance. You do Carers UK not have to have someone caring for you to claim. Provides information about Council Tax discounts for carers and for those with severe mental If you are under state pension age and have a impairment and disability-related Council Tax disability or long-term health condition which reduction. means you have difficulties with daily living or Tel: 0808 808 7777 getting around, you may be entitled to Personal Web: www.carersuk.org Independence Payment. GOV.UK You may also be able to claim a discount on your Provides information about benefits entitlement, Council Tax or apply for a grant or other benefits. Council Tax, death and benefits, disability equipment and transport benefits, benefits for There are online benefits calculators to help you people with disabilities, help if you’re a student work out which benefits you can claim. For more with a learning disability, extra money to pay for information and signposting, visit university, heating and housing benefits, low www.gov.uk/benefits-calculators income benefits, tax credits, pensions and pension credits. There’s a limit on the total amount of benefit that Web: www.gov.uk most people aged 16 to 64 can get. This is called the benefit cap. For more information, visit Help with claiming benefits and form filling www.gov.uk/benefit-cap If you need extra help or support, the Department

Long Term Care Fees and Wealth Management Advice

David Butler, Succession Wealth Provides specialist advice to help clients plan for Care Fees and to achieve their retirement lifestyle ambitions. Combining relationship value with wealth planning expertise and the right technology helps clients understand their current and future financial position and to get the best out of their money. Offering help and advice in:

• Entitlements and allowances • Paying care fees • Preservation of capital where possible • Mitigating Inheritance Tax Liability

Whether you are in care, about to go into care, or acting on behalf of someone else, we can advise the most appropriate course of action for your individual circumstances. Succession Wealth is a trading style of Succession Wealth Management Ltd (Registered Number: 07882611), authorised and regulated by the Financial Conduct Authority. Registered in England at Drake Building, 15 Davy Road, Plymouth Science Park, Derriford, Plymouth, PL6 8BY.

Please contact:

David Butler Chartered Financial Planner and Care Fees Specialist Tel: 07830 533288 Email: [email protected]

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 103 for Work and Pensions (DWP) Visiting Team can visit Further advice and guidance you at home (or somewhere else, such as in hospital) Several organisations can give you advice if you to help you with your benefit claim. You cannot want to apply for benefits, including: book a visit yourself. Tell the DWP if you need help to • Age UK – Tel: 0800 678 1602 claim benefits by calling the number of the benefit you’re applying for. If you’re eligible, the DWP will • Citizens Advice – Tel: 03444 111444 (national arrange a support visit (see benefits information on advice line). page 103). Alternatively, visit www.gov.uk/support- • Turn2us – Web: www.turn2us.org.uk (search visit-benefit-claim ‘what are benefits’).

Your local Citizens Advice can provide expert advice • Veterans UK Welfare Service on benefits. Some may be able to assist with form- – Tel: 023 9270 2232 filling. Find your local branch using the contact • SSAFA (for former and serving members of the details below: Armed Forces) – Tel: 0800 731 4880

Aldershot and Farnborough Guidance in relation to specific disabilities: Tel: 0300 330 9046 • National Autistic Society (autism). Basingstoke, Bishops Waltham, Eastleigh, – Tel: 0808 800 4104 Fareham, Hart, Havant, Southampton, Tadley, • Mencap (learning disabilities). Test Valley (Andover), Test Valley (Romsey) and – Tel: 0808 808 1111 Winchester district Tel: 03444 111306 • Dementia UK (dementia). – Tel: 0800 888 6678 Citizens Advice Tel: 03444 111444 (national advice line). • Mind (mental health). Tel: 03444 111445 (text relay). – Tel: 0300 123 3393

East Hampshire (Alton), East Hampshire (Petersfield) and East Hampshire (Whitehill and Bordon) DEMENTIA FRIENDLY Tel: 0300 330 9028 HAMPSHIRE 2020-21

DEMENTIA

Gosport FRIENDLY 2020/21 HAMPSHIRE

A practical guide to living with dementia in Hampshire Tel: 0300 330 9031 A practical guide to living with dementia in Hampshire. New Forest (Hythe), New Forest (Lymington) and New Forest (Totton) Tel: 0300 330 9009 THE GUIDE INCLUDES Portsmouth • Is it dementia? Symptoms and diagnosis Tel: 023 9285 5855 • Planning for the future • Living well with dementia Carers Together in Hampshire provides benefits • What dementia taught me advice and help with form-filling for older people • Care and support needs and carers. Visit www.carerstogether.org.uk or call 01794 519495. • Planning for end of life • Legal and financial affairs Southampton Advice & Representation Centre Ltd (SARC) in Southampton provides advice and View online at representation in welfare benefits and employment. www.carechoices.co.uk/dementia Visit www.sarc.org.uk or call 023 8043 1435.

104 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Local welfare assistance Information and advice Eastleigh Basics Bank For help and advice use the contact details in the Unit G6, Wells Place SO50 5PP box below. Tel: 07563 609994

Useful contacts Fareham and Gosport Basics Bank Aspect House, Westbury Road, Citizens Advice Fareham PO16 7XU Tel: 03444 111444 (national advice line). Tel: 01329 822204 Tel: 03444 111445 (text relay). Web: www.citizensadvice.org.uk Farnborough Food Bank Christ Church Portsmouth City Council 55 Cove Road, Cove GU14 0EX Tel: 023 9283 4092 Tel: 01252 331668 / 07954 105279 Web: www.portsmouth.gov.uk The New Testament Church (search ‘money advice’). 83 Victoria Road, Aldershot GU11 1SH Southampton City Council Tel: 01252 331668 / 07954 105279 Tel: 023 8083 3000 Hart Food Bank Web: www.southampton.gov.uk c/o Fleet Methodist Church, Reading Road South, (search ‘support in a crisis’). Fleet GU52 7TF Tel: 07926 806256 Emergency food If you can’t afford to buy enough food, you may be Meon Valley Food Bank able to get some short-term help from your local Bishop’s Waltham Youth Hall, Malt Lane, food bank. Winchester Road, Bishop’s Waltham SO32 1BA Tel: 07956 375447 You will need a voucher to use a food bank. To find out where you can get a voucher, contact your New Forest Basics Bank local food bank or phone Hampshire Local Welfare Rear of United Reformed Church, High Street, Assistance on 0300 330 1150. Lymington SO41 9AG Tel: 01590 610008 A list of local food banks can be found online at www.connecttosupporthampshire.org.uk/ Portsmouth Food Bank financesupport or you can refer to the contact Central details below and adjacent: King’s Church Hall, Fraser Road, Southsea PO5 1EE

Alton Food Bank North End 15 Market Square GU34 1HD North End Baptist Church, Tel: 07773 034447 Powerscourt Road PO2 7JH Tel: 023 9265 3635 Andover Food Bank St John the Baptist RC Church, Paulsgrove Alexandra Road SP10 3AD Paulsgrove Baptist Church, Tel: 01264 362111 1 Woofferton Road PO6 4DW Tel: 023 9238 5047 Basingstoke Food Bank Sarum Hall, Trinity Methodist Church, Portsea Sarum Hill RG21 8SR Harbour Church Gunwharf (Portsea), Tel: 07722 673645 St Georges Square PO1 3AT

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 105 Romsey Food Bank Debt and money Freedom Centre, Unit 20, Romsey Industrial The organisations below offer free, impartial advice Estate, Greatbridge Road SO51 0HR on debt and budgeting: Tel: 07761 405870 / 01794 450451 Business Debtline Southampton Food Bank Debt help for the self-employed and small Tel: 07929 641755 businesses. Tel: 0800 197 6026 Web: www.businessdebtline.org The Old Chemist SO18 1NP Christians Against Poverty City Centre Debt counselling for anyone, regardless of faith. Above Bar Church SO14 7FE Tel: 01274 760720 Web: www.capuk.org Lordshill Lord’s Hill Church SO16 8HY Citizens Advice Debt and money advice – budgeting, debt and Sholing general financial advice. St Mary’s Church SO19 8ES Tel: 03444 111444 (national advice line). Tel: 03444 111445 (text relay). Swaythling Web: Swaythling Methodist Church SO16 3BE www.citizensadvice.org.uk/debt-and-money

Waterside Food Bank Income Max 193-195 Hampton Lane, Blackfield, Help to maximise income and improve finances. Southampton SO45 1XA Tel: 0300 777 7772 Tel: 07768 713329 Web: www.incomemax.co.uk

Winchester Basics Bank Money Advice Service Penton Place Advice and tools to help improve your finances. 21a Penton Place, Milland Road, Tel: 0800 138 7777 Highcliffe SO23 0PZ Web: www.moneyadviceservice.org.uk Tel: 01962 855774 National Debtline St Barnabas Church Confidential debt advice. Fromond Road, Weeke SO22 6DS Tel: 0808 808 4000 Tel: 07581 370020 Web: www.nationaldebtline.org

The Smart Living website has tips and ideas for Pay Plan making the most of the food you have and avoiding Advice, guidance and support for anyone waste. Visit www.hants.gov.uk (search ‘smart living’). struggling with debt. Tel: 0800 280 2816 Tax Web: www.payplan.com • Get help with paying your taxes from the Step Change Government by visiting www.gov.uk/tax-help Advice on problem debt. • Tax Help for Older People is a service from Tel: 0800 138 1111 the charity Tax Volunteers providing free, Web: www.stepchange.org independent and expert help and advice for older people on lower incomes who cannot afford to Short-term grants and advances pay for professional tax advice. Visit The Department for Work and Pensions and Citizens www.taxvol.org.uk or call 01308 488066. Advice provides grants and short-term advances for

106 Visit connecttosupporthampshire.org.uk to find care providers and services in your area people who already claim benefits, such as: discounts or grants to help heat your home. For more about keeping warm in winter, see the • maternity grants information on page 38. (www.gov.uk/sure-start-maternity-grant); Fuel hardship • short-term benefit advances Visit www.hants.gov.uk/socialcareandhealth/ (www.gov.uk/short-term-benefit-advance); adultsocialcare/olderpeople/coldspots or • budgeting loans telephone 0800 804 8601 (9.00am to 5.00pm, (www.gov.uk/budgeting-help-benefits); and Monday to Friday).

• budgeting advances Your call will be answered by a member of (www.citizensadvice.org.uk – search ‘universal the friendly and knowledgeable Hampshire- credit budgeting advance’). based team from the Environment Centre. This organisation will be able to provide a range of You can check you are receiving the right benefits: advice and assistance including one off emergency fuel payment vouchers for people who meet • use an online benefits calculator certain eligibility criteria. (www.gov.uk/benefits-calculators); and Furniture • contact Jobcentre Plus Use the internet to search for reuse organisations (www.gov.uk/contact-jobcentre-plus). that may sell second-hand furniture and appliances. Here are some websites or organisations you could Free school meals try: Eligibility for free school meals depends on the circumstances of the parents or carers. Find Useful contacts out more from Hampshire County Council by visiting www.hants.gov.uk (search ‘free school Community Furniture Project, The meals’). Sells a wide range of used furniture in Basingstoke. Housing advice Units 11 and 12, Joule Road RG21 6XH Your local district, borough or city council in (9.00am to 5.00pm, Monday to Saturday. Hampshire will be able to give you general advice Closed for lunch, 12.30pm to 1.00pm, about housing, housing benefits and homelessness. Saturday). Tel: 01256 320700 If you are having problems paying your rent, talk to Web: www.n-c-r-c.org your landlord as soon as possible. Emmaus Hampshire Useful contacts A social enterprise which helps people out of homelessness. Citizens Advice Tel: 01962 868300 Tel: 03444 111444 (national advice line). Web: www.emmaus.org.uk/hampshire Tel: 03444 111445 (text relay). Web: www.citizensadvice.org.uk/housing Furniture Helpline, The Provides affordable household goods, household Shelter furniture and white goods at very low prices to Tel: 0808 800 4444 (urgent helpline). those with a need in Alton. Web: Hampshire House, Hampshire Road, https://england.shelter.org.uk/housing_advice Bordon GU35 0HJ Tel: 01420 489000 Keeping your home warm Web: www.furniturehelpline.co.uk If you claim benefits, you may be able to claim

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 107 fees as well as crisis grants. Often these charities are Gumtree concerned with particular groups such as nurses or For second-hand furniture and appliances for ex-service people. sale. Web: www.gumtree.com Useful contacts Jacob’s Well Care Centre Career Transition Partnership Aims to provide furniture to those in need in the Assistance for ex-service personnel. Gosport area. Tel: 0121 236 0058 Toronto Place PO12 4UZ Web: www.ctp.org.uk Tel: 023 9258 3050 Web: www.jacobswellcarecentre.co.uk Citizens Advice Guidance on benefits. Charity shops, such as the British Heart Foundation, Tel: 03444 111444 (national advice line). are also a good place to start if you want to buy Tel: 03444 111445 (text relay). second-hand goods for the home at affordable Web: www.citizensadvice.org.uk/benefits prices. Independent Age Some household waste recycling centres have Tel: 0800 319 6789 sections where you can buy second-hand furniture. Web: www.independentage.org Financial help from charities Turn2us Some charities provide financial help such as Web: www.turn2us.org.uk subsidised care in a care home or help with care Protecting adults at risk

Abuse Abuse is something that is done to another person, financial affairs or arrangements, including in without their full understanding or consent, that connection with wills, property, inheritance harms them in some way. It may consist of a single or financial transactions, or the misuse or act or repeated acts. Abuse or neglect may be misappropriation of property, possessions or deliberate, or the result of negligence or ignorance. benefits. For example, having money or property Unintentional abuse or neglect arises, for example, stolen, being pressured into giving people money because pressures have built up and/or because of or changing a will, misuse of benefits, not being difficult or challenging behaviour which is not being allowed access to money. properly addressed. • Sexual abuse – includes rape and sexual Abuse and neglect can take many forms. Abuse can assault or sexual acts to which the adult has include one or more of the following: not consented and may not understand or was pressured into consenting. For example, being • Physical abuse – includes hitting, pinching, made to touch or kiss someone else, being made pushing, misuse of medication or physically to listen to sexual comments or forced to look at restraining someone in an inappropriate way. For sexual acts or materials. example, being locked in or force-fed. • Psychological abuse – can happen where • Financial/material abuse – includes theft, fraud, someone is isolated, verbally abused or exploitation, coercion in relation to an adult’s threatened. It includes emotional abuse, threats

108 Visit connecttosupporthampshire.org.uk to find care providers and services in your area of harm or abandonment, deprivation of contact, • in your own home; humiliation, blaming, controlling, intimidation, • in someone else’s home; coercion, harassment, verbal abuse, isolation or unreasonable and unjustified withdrawal of • at a day centre or college; services or supportive networks. • in a residential or nursing home; • Discriminating abuse – includes any type of abuse • in a hospital or GP surgery; on grounds of race, gender and gender identity, • at work; or disability, sexual orientation, religion, and other forms of harassment, slurs or similar treatment. • in a public place. For example, ignoring spiritual or religious beliefs, comments or jokes about a person’s disability, Who might carry out abuse? age, race, sexual orientation, or gender/gender Unfortunately, it is known that abuse can be carried identity, ignoring cultural needs. out by anyone such as: • family, friends, neighbours; • Exploitation – includes unfairly manipulating someone for profit or personal gain; it can be • paid staff, carers, volunteers; either opportunistic or premeditated. • other service users or tenants; or • Neglect and acts of omission – includes ignoring • strangers. medical or physical care needs, failure to provide access to appropriate health, care and support What to do if you suspect abuse or educational services, the withholding of the If you think you are being abused, or another necessities of life, such as medication, adequate vulnerable adult you know is being harmed in any nutrition and heating. way, by another person please do not ignore it. In an emergency, or if you suspect you or someone else is • Institutional abuse – can occur in a social or in immediate danger, phone 999. health care establishment such as a hospital or care home and includes from poor practice to If you have concerns, or want to report abuse, neglect, ill treatment and gross misconduct. This phone your local authority social care department may range from isolated incidents to continuing or the police on 101. ill-treatment. For example, lack of individual care, no flexibility of bedtimes or waking, deprived Useful contacts environment and lack of stimulation. Action on Elder Abuse • Mate crime – occurs when a person is harmed Operates an elder abuse response helpline. or taken advantage of by someone that they Tel: 0808 808 8141 (Monday to Friday, 9.00am to thought was their friend. 5.00pm).

• A Hate Incident – any incident that the victim, Hampshire Domestic Abuse Service or anyone else, thinks is based on someone’s A confidential help service for women, men, prejudice towards them because of their race, children and young people experiencing domestic religion, sexual orientation, disability or because abuse in Hampshire. they are transgender. Not all hate incidents will Tel: 03300 165112 amount to criminal offences, but those that do Web: www.hants.gov.uk (search ‘domestic abuse’). become hate crimes. Hampshire Police Offer guidance on how to prevent and deal with Where can abuse happen? hate crime or mate crime. You can also report People who need support need to trust and depend hate crime or hate incidents to a community upon a wide range of people who offer them help in organisation in your area, if you do not feel many forms. Abuse can happen anywhere. It could comfortable contacting the police. See page 71 take place:

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 109 for contact details. National Domestic Abuse Helpline Web: www.hampshire.police.uk (search ‘hate Tel: 0808 200 0247 (available 24 hours a day). crime’). Respond Hampshire Safeguarding Adults Board Exists in order to lessen the effect of trauma and Has information about Safeguarding Adults in abuse on people with learning disabilities, their Hampshire, including advice, leaflets and policy families and supporters. documents. Tel: 020 7383 0700 Web: www.hampshiresab.org.uk Web: www.respond.org.uk

Residential care in Hampshire, Portsmouth and Southampton

This Guide is divided into the geographical areas homes, see page 87. listed on this map. BASNSTOE ALDERSHOT Home care providers can be found beginning on ANDOVER page 47. HAMPSHRE ALTON For information on different types of care home, NCHESTER see page 87. PETERSFELD

ROMSE EASTLEH

SOUTHAMPTON BASNSTOE FAREHAM See the checklist on page 97 for useful RNOOD HTHE HALN suggestions of questions to ask when looking at SLAND LMNTON care homes. OSPORT PORTSMOUTH

Aldershot 113 Farnborough 127 Lyndhurst 141 Alton 113 Farnham 128 Milford-on-Sea 141 Alverstoke 114 Fleet 128 Netley Abbey 143 Andover 114 Fordingbridge 129 New Milton 143 Ashurst 115 Gosport 129 Petersfield 145 Barton-on-Sea 116 Havant 131 Portsmouth 146 Basingstoke 116 Hayling Island 133 Ringwood 148 Bishops Watham 119 134 Romsey 150 Bordon 119 Horndean 135 Southampton 150 Brockenhurst 121 Hythe 135 Stockbridge 156 Camberley 121 Lee-on-the-Solent 137 Totton 157 Chandlers Ford 121 Liphook 137 Waterlooville 157 Eastleigh 122 Liss 137 West End 159 Emsworth 123 Locks Heath 139 Wickham 159 Fareham 123 Lymington 139 Winchester 159

110 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Luxury Care Homes with a Difference

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Mornington Court Sunnybank House Wellington Vale 7 Barrs Avenue, Botley Road, Eastleigh, Darnel Road, New Milton, Southampton Waterlooville OPE BH25 5HL NING SO50 7AP PO7 7TY SOON

*Nursing and Day Care available at selected homes

cinnamoncc.com | Luxury Care Homes in Hampshire OurOur groupgroup ofof homes homes are NUMADA areowned owned and andrun asrun a asfamily abusiness family businesswhich ensures which a ensures a personal personal touch for residents healthcare touch for residents and 1 Fort Road, Alverstoke, Gosport, PO12 2NJ staff.and staff We. haveWe have over over 20 20 n1 Fort Road, Alverstoke, Gosport, PO12 2BT yearsyears of experienceexperience in in the Tel: 023 9251 0344 • www.numadahealthcare.co.uk Tel: 023 9251 0344 thecare care home home industry industry.. Ou r www.numadahealthcare.co.ukCarleen Nursing Care Home Ouroverall overall aim has aim always has been Portchester, Fareham PO16 8PT alwaysto provide been a tohigh provide quality Carleen Nursing Care Home Tel: 01329 232418 aservice high qualityfor residents. service for EnquiriesP toortcheste Sumanr, Mathew Fareham PO16 8PT residents. E: [email protected] 01329 232418 We employ professionals with Ground floorEnquiries rooms toopen Sally out Ridleyon to We employ professionals a wealth of experience to help attractive gardensEmail: and now registered for with a wealth of [email protected] experienceus achieve highto help standards. us Ground floor rooms open out on to achieveThis includes high standards.a Director of Thalassaattractive Nursing gardens Care and Homenow registered ThisCare aincludesnd the home a Director Managers. Alverstoke, Gosport PO12 2NF for dementia. ofWe Care have aand training the departmen home t Tel 023 9258 2382 Managers. We also Enquiries to Fiona Clemson to make sure that all our staff Thalassa Nursing Care Home employ a consultant for E: [email protected], Gosport PO12 2NF are well trained and able to Excellent ground floor facilities including guidance and support. Tel 023 9258 2382 carry out their role. large communal areas, assisted bathrooms We are proud of our in Enquiries to Fiona Clemson and hairdressing room and now registered house training department for dementia.Email: thatWe continuallyensures allinvest staff in each [email protected] receiveof our homes a full toinduction make sure and Merlin ParkExcellent Residential ground floor facilities training.that they Allare our well staff furnished either including large communal areas, Care Home workand decorated,towards thecomfortable Care Alverstoke,assisted Gosport bathrooms PO12 2NJ and hairdressing Certificate or have a QCF room and now registered for dementia. and well equipped. Tel: 023 9252 4366 qualification. This ensures our staff are well trained to Enquiries to Lisa Gascoigne Within our group of homes we E: carry out their role. [email protected] offer social and nursing care for older people including Bury Lodge Nursing Care Home We continually invest in Bury Lodge– for Dementia Nursing Care Home eachthose ofwho our are homes terminally to ill, – for DementiaGosport PO12 3PR makethose surewho thathave theydementia are Tel 023 9252 8135 Gosport PO12 3PR wellor peoplefurnished, with comfortable physical Enquiries to Debbie Grant and well equipped. Tel 023 9252 8135 disability. We accept people EnquiriesEmail: to Debbie Grant for long and short stays. Our [email protected] Within our group of homes E: [email protected] westaff offer would residential be pleased care, to Merlin Park Residential nursingshow you care any of for our older homes at Care Home – for older people peopleany time. including We look forward those to Other services: and older people with Dementia whoseeing are you terminally. ill or Redclyffe House Alverstoke, Gosport PO12 2BT have a physical disability, Gosport, PO12 2JX Tel 023 9252 4366 careWe also for offer those care with for people Enquiries to Kiera Bird Enquiries to Jacqui Brien dementia and Redclyffe with Learning Disabilities at T: 023 9252 5546 Email: House specialising in E: [email protected] [email protected] LearningRedclyffe House,Disabilities. Gosport. Numada Homecare Gosport, PO12 1SE In addition to the Enquiries to Shelley Harlin residential care we provide T: 023 9251 0011 n we also have a community E: [email protected] based Homecare service. Aldershot care homes Advertisers are highlighted

Dimensions 1-2 Westbury Way SeeAbility Fairways Residential Care Home 1 Westbury Way, Aldershot GU12 4HE Bradbury Lodge, 10 Victoria Road, Aldershot GU11 1FG Tel: 01252 311852 LDA Tel: 01252 947519 OP PD LDA SI YA Remyck House United Response – 85 Highfield Avenue 5 Eggars Hill, Aldershot GU11 3NQ 85 Highfield Avenue, Aldershot GU11 3DA Tel: 01252 310411 OP D Tel: 01252 350677 LDA

Aldershot care homes with nursing

Manor Place Nursing Home HCA Marwa Nursing Home 116 Church Lane East, Aldershot GU11 3HN 27-29 Manor Road, Aldershot GU11 3DG Tel: 01252 319738 OP D YA Tel: 01252 322980 OP D Maple House HCA Ticehurst Care Home With Nursing 23 Manor Road, Aldershot GU11 3DG Whitchurch Close, Aldershot GU11 3RX Tel: 01252 325753 OP D PD YA Tel: 01252 311832 OP D YA

Alton care homes Ashdale Tudor Rose 1 Rakemakers, Holybourne GU34 4ED 23 Borovere Lane, Alton GU34 1PB Tel: 01420 549048 LDA YA Tel: 01420 544697 LDA YA Belford House Lymington Bottom, Four Marks, Alton GU34 5AH Westlands Retirement Home Westlands House, Headmoor Lane Four Marks, Tel: 01962 773588 OP D YA Alton GU34 3EP Borovere Tel: 01420 588412 10 Borovere Lane, Alton GU34 1PD OP D PD MH YA Tel: 01420 85048 OP D PD Winchester Road Cloverdale 52 Winchester Road, Four Marks, 95 Anstey Lane, Alton GU34 2NJ Alton GU34 5HR Tel: 01420 542370 LDA YA Tel: 01420 564028 LDA YA Jasmine House HCA 4A Geales Crescent, Alton GU34 2ND Tel: 01420 823690 PD LDA YA 01420 525882 Paxhill Care Home www.paxhill.co.uk Bentley GU10 5NG Lawn Residential Care Home, The 119 London Road, Holybourne, Alton GU34 4ER • Stunning accommodation • Separate care environments Tel: 01420 841620 • Excellent facilities and a continuity of care for OP D changing needs • Compassionate staff Oakcroft • Beautiful views • Short and long stay 8 Winston Rise, Four Marks GU34 5HW arrangements For more information, contact us Tel: 01420 563442 LDA YA Pax Hill Residential Home EMF Unit Pax Hill, Bentley, Farnham GU10 5NG Tel: 01420 525882 Advert right & page 128 OP D YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs HCA - Hampshire Care Association member

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 113 Alton care homes with nursing Advertisers are highlighted

Brendoncare Alton HCA Treloar College Adams Way, Alton GU34 2UU Powell Drive, Holybourne, Alton GU34 4GL Tel: 01420 549797 OP D Tel: 01420 547400 PD LDA SI YA Marlfield Care Home With Nursing For more information about care homes with Gilbert White Way, Alton GU34 2LF nursing, see page 87. Tel: 01420 593960 OP D YA

Alverstoke care homes Hazeldene Residential Care Home Park View 20 Bury Road, Gosport PO12 3UD 26 Crescent Road, Gosport PO12 2DJ Tel: 023 9252 7153 OP D YA Tel: 023 9250 1482 PD LDA SI YA

Alverstoke care homes with nursing

Alverstoke House Nursing Home HCA Northcott House Residential Care and Nursing 20 Somervell Close, Alverstoke, Home HCA Gosport PO12 2BX Bury Hall Lane, Gosport PO12 2PP Tel: 023 9251 0254 Advert below right OP PD YA Tel: 023 9251 0003 OP D PD SI YA

Beechcroft Green Nursing HomeHCA Thalassa Nursing Home HCA 1 Anglesey Road, Alverstoke, Gosport PO12 2EG 79 Western Way, Gosport PO12 2NF Tel: 023 9258 5512 OP D PD Tel: 023 9258 2382 Advert page 112 OP D PD

Andover care homes Arbory Residential Home Homewood Care Home London Road, Andover Down, Andover SP11 6LR Enham Lane, Charlton, Andover SP10 4AN Tel: 01264 363363 OP D PD LDA MH YA Tel: 01264 324200 LDA Ravenna Lodge Clifford House Residential Care Home Farm Road, Andover SP11 6RD Clifford House, 11 Alexandra Road, Tel: 0203 019 0607 Andover SP10 3AD OP MH YA

Tel: 01264 324571 OP D Alverstoke House is a purpose built, family run nursing home specialising Copper Beeches Care Home in Caring for the Elderly who have Woodlands Way, London Road, complex nursing care needs. We also specialise in end of life care Andover SP10 2QU and respite care. Tel: 01264 353703 OP D YA For more information, please contact us Enham Trust – Care Home Services (Michael/ 023 9251 0254 • 023 9252 9908 Elizabeth & William Houses) [email protected] Macallum Road, , Andover SP11 6JR www.alverstokehouse.com Tel: 01264 345827 PD LDA YA 20 Somervell Close, Alverstoke, Gosport PO12 2BX

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs HCA - Hampshire Care Association member

114 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Andover care homes with nursing See page 114 for the Service User Bands Key Advertisers are highlighted

Andover Nursing Home Millway House HCA Weyhill Road, Andover SP10 3AN Amesbury Road, Weyhill, Andover SP11 8DE Tel: 01264 333324 OP D PD MH SI YA Tel: 01264 773737 OP D PD Ashbourne Court Care Home Rothsay Grange 13 Salisbury Road, Andover SP10 2JJ Weyhill Road, Weyhill, Andover SP11 0PN Tel: 01264 355944 OP Tel: 01264 253 657 Advert page 96 OP D PD YA Harrier Grange Willow Court Nursing Home Hawker Siddeley Way, Andover SP11 8BF Charlton Road, Andover SP10 3JY Tel: 01264 252555 OP D PD MH SI Tel: 01264 325620 OP D YA

Ashurst care homes Beech Court Oakhurst Lodge 2A Beech Road, Ashurst, 137 Lyndhurst Road, Ashurst, Southampton SO40 7BE Southampton SO40 7AW Tel: 023 8029 1080 LDA YA Tel: 020 3802 93589 LDA YA Oak Tree Lodge HCA Woodlands House 114 Lyndhurst Road, Ashurst, 205 Woodlands Road, Woodlands, Southampton SO40 7AU Southampton SO40 7GL Tel: 023 8029 2311 OP D MH Tel: 023 8029 2213 OP D

New Forest Nursing Home

Situated in the heart of the New Forest, yet only 10 minutes from Junction 1 on the M27 this beautiful country house is surrounded by eight acres of landscaped gardens. Sympathetically modernised and refurbished the home has been the subject of an extensive renovation programme over recent years. The attractive gardens boast a large patio area, wheelchair walk and an easily accessible sensory garden. Person Centred Care is the philosophy we are committed to at New Forest. All our Staff are trained in this approach and bring kindness, compassion and patience to those in their care promoting choice independence and dignity at all times. Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs For more information call 02380 813556 or visit www.sentinel-healthcare.com Sentinel HCA - Hampshire Care Association member HEALTH CARE

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 115 Ashurst care homes with nursing See page 117 for the Service User Bands Key

Woodlands Ridge Nursing Home HCA If moving into residential care is the best way of 191 Woodlands Road, Woodlands, meeting your care and support needs, see the Southampton SO40 7GL information beginning on page 87. Tel: 023 8029 2475 OP PD

Barton-on-Sea care homes

Beach Crest Residential Home HCA GateHouse Residential Care Home, The HCA 40 Marine Drive East, Barton-on-Sea, 64 Becton Lane, Barton-on-Sea, New Milton BH25 7DX New Milton BH25 7AG Tel: 01425 612506 OP D MH Tel: 01425 613465 OP D Bethel House Moorland House 28 Beach Avenue, Barton On Sea, 20 Barton Court Avenue, Barton-on-Sea, New Milton BH25 7EJ New Milton BH25 7HF Tel: 01425 610453 OP D Tel: 01425 614006 OP D MH

Basingstoke care homes

Applelea HCA Conifers, The Harrow Way, Brighton Hill, Basingstoke RG22 4BB 228 Kempshott Lane, Basingstoke RG22 5LR Tel: 01256 364044 LDA Tel: 01256 869949 LDA Applewood Care Home CornfieldsHCA Coopers Lane, Bramley, Basingstoke RG26 5BZ Roman Road, Winklebury, Basingstoke RG23 8HD Tel: 01256 881756 OP D Tel: 01256 844603 LDA Ashley Lodge Residential Care Home HCA Cornview HCA Odiham Road, , Hook RG27 8BS 124 Roman Road, Winklebury, Tel: 01252 843172 LDA Basingstoke RG23 8HF Basingfield Court Residential Care Home Tel: 01256 350827 LDA Huish Lane, Old Basing, Basingstoke RG24 7BN Dimensions 2 Buckby Lane Tel: 01256 321494 OP PD SI YA 2 Buckby Lane, Basingstoke RG21 4PS Baytrees HCA Tel: 01256 334820 LDA 246 Old Worting Road, South Ham, Dimensions 21 Searing Way Basingstoke RG22 6PD 21 Searing Way, Tadley RG26 4HT Tel: 01256 466274 LDA Tel: 0118 981 7929 LDA Berehill House Care Home Eastrop House and Lodge Jobson Close, Newbury Road, Whitchurch RG28 7DX Eastrop House, Chequers Road, Tel: 01256 893087 OP D PD SI Basingstoke RG21 7PY Bethany HCA Tel: 01256 819566 LDA YA 17A Pamber Heath Road, Tadley, Enbridge House Care Home Basingstoke RG26 3TH Church Road, Woolton Hill, Newbury RG20 9XQ Tel: 0118 970 1710 OP D Tel: 01635 254888 OP Brambles, The Fairview HCA Beverley Close, Basingstoke RG22 4BT 2 Pinks Lane, Baughurst, Tadley RG26 5NG Tel: 01256 479556 LDA YA Tel: 0118 981 4280 LDA Broadmead Rest Home Glebelands HCA Broadlayings, Woolton Hill, Newbury RG20 9TS 14 Wallis Road, FairFields, Basingstoke RG21 3DN Tel: 01635 253517 OP D MH Tel: 01256 844607 LDA

116 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Basingstoke care homes continued Advertisers are highlighted

Heatherside Care Home Roman House Scures Hill, Nately Scures, Basingstoke RG27 9JR Winklebury Way, Basingstoke RG23 8BJ Tel: 01256 762233 OP YA Tel: 01256 328329 OP PD LDA SI YA Hindson House Royal Mencap Society – 17 Flaxfield Road Warwick Road, Winkleberry, 17 Flaxfield Road, Basingstoke RG21 8SE Basingstoke RG23 8EA Tel: 01256 328273 LDA Tel: 01256 332215 OP PD LDA SI YA Sansa House HCA Karibu Place HCA 39 Cliddesden Road, Basingstoke RG21 3DT 37-39 Mulfords Hill, Tadley, Hampshire RG26 3HY Tel: 01256 352291 LDA YA Tel: 01256 812663 OP LDA SI YA SeeAbility – Fir Tree Lodge Residential Home Liaise Loddon Ltd – 3 to 5 Kennet Way Fir Tree Lodge, Heather Drive, Tadley RG26 4QR Oakley, Basingstoke RG23 7AP Tel: 0118 981 5147 PD LDA SI YA Tel: 01256 812663 LDA Stokelodge Limes, The 85 Cliddesden Road, Beverley Close, Basingstoke RG22 4BT Basingstoke RG21 3EY Tel: 01256 363451 LDA YA Tel: 01256 842446 LDA Martin Close Sycamore Cottage Rest Home Ltd 36 Martin Close, Oakridge, Skippetts Lane West, Basingstoke RG21 5JZ Basingstoke RG21 3HP Tel: 01256 327894 LDA YA Tel: 01256 478952 OP D MH YA Maryfield Convent Residential HomeHCA Wavelly House London Road, Hook RG27 9LA 7a Wavel Close, Basingstoke RG22 6EQ Tel: 01256 762394 OP Tel: 01256 333773 MH Oakley Lodge Willow Tree Lodge HCA 500 Worting Road, Basingstoke RG23 8PU 189 Kempshott Lane, Basingstoke RG22 5NA Tel: 01344 868890 OP LDA YA Tel: 01256 346241 LDA Old Raven House Worting Road (The Whispers) London Road, Hook RG27 9EF 358 Worting Road, Basingstoke RG22 5DY Tel: 01256 762880 OP D Tel: 01256 329372 LDA YA Red Roof Worting Road, 70-72 Pinks Lane, Baughurst, Tadley RG26 5NG 70-72 Worting Road, Basingstoke RG21 8TP Tel: 0203 195 3562 OP LDA YA Tel: 01256 843411 LDA

Basingstoke care homes with nursing

Ashcombe House Cherry Blossom Manor Worting Road, Basingstoke RG21 8YU German Road, Bramley, Tadley RG26 5GF Tel: 01256 449 591 Advert page 96 OP D PD YA Tel: 01256 449 593 Advert page 96 OP D Beech Tree Care Home Crossways Nursing Home Sprents Lane, Overton, Basingstoke RG25 3HX Road, Up Nately, Basingstoke RG27 9PJ Tel: 01256 771353 OP YA Tel: 01256 763405 OP D

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs HCA - Hampshire Care Association member

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 117 The White House is a stunning country home set in 18 acres of beautiful formal gardens, woodland and paddocks. It offers a safe, homely and caring environment whilst providing a high standard of person centred care for up to 46 residents of any age, who have a diagnosis of Dementia or associated mental health problems.

The White House is a successfully run family business created by Julie Harrison in 1983. Julie’s daughter, Emma is the Registered Manager and her son, Neil manages both the maintenance and the grounds. Together they share the day to day management of the home.

The home consists of the Main House and 3 purpose built connected units which allow free-flowing access to all areas, for all residents. The Main House is set over 3 floors with a lift and two stairwells providing easy access for all.

For more information on how we can help and the services we provide, please contact us using the details below.

Service OP Older people (65+) D Dementia01489 PD210080 Physical disability LDA Learning disability, autism User Bands MH Mental healthwww.thewhitehousecurdridge.co.uk SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs HCA - Hampshire Care Association member The White House, Vicarage Lane, , Nr Southampton SO32 2DP Basingstoke care homes with nursing continued Advertisers are highlighted

Grange Nursing Home, The HCA Pemberley House Advert page 126 Vyne Road, Sherborne St John, Basingstoke RG24 9HX Grove Road, Basingstoke RG21 3HL Tel: 01256 851191 OP D PD SI YA Tel: 01256 582775 OP D PD MH SI YA

Homefield House Nursing Home Rowan Lodge HCA Homefield Way, Aldermaston Road, Crown Lane, Newnham, Nr Hook RG27 9AN Basingstoke RG24 9SE Tel: 01256 762757 Advert page 120 OP D MH Tel: 01256 333433 OP D MH SeeAbility – Heather House Nursing Home Marnel Lodge Care Home Heather House, Heather Drive, Tadley RG26 4QR Carter Drive, Basingstoke RG24 9US Tel: 0118 981 7772 PD LDA SI YA Tel: 01256 449 594 Advert page 96 OP D YA Oak Lodge HCA St Thomas Rectory Road, Oakley, Basingstoke RG23 7EL St Thomas Close, Basingstoke RG21 5NW Tel: 01256 449 592 Advert page 96 Tel: 0333 305 1785 OP PD OP D The White House is a stunning country home Oakridge House Care Home with Nursing Wessex Lodge Nursing Home set in 18 acres of beautiful formal gardens, Jefferson Road, Basingstoke RG21 5QS Jobson Close, Newbury Road, Whitchurch RG28 7DX woodland and paddocks. It offers a safe, Tel: 01256 303920 OP D YA Tel: 01256 895982 OP D homely and caring environment whilst providing a high standard of person centred Bishops Watham care homes care for up to 46 residents of any age, who Bishops Waltham House Care Home White House (Curdridge) Ltd, The have a diagnosis of Dementia or associated Free Street, Bishop’s Waltham, Vicarage Lane, Curdridge, mental health problems. Southampton SO32 1EE Southampton SO32 2DP Tel: 01489 892004 OP D YA Tel: 01489 210080 Advert page 118 OP D MH YA The White House is a successfully run family Fountain View HCA For more information about care homes with business created by Julie Harrison in 1983. Upham Street, , Southampton SO32 1JD nursing, see page 87. Julie’s daughter, Emma is the Registered Tel: 01489 860926 LDA YA Manager and her son, Neil manages both the maintenance and the grounds. Together they Bordon care homes share the day to day management of the home. Ashley House Residential Care Home Deja Vu The home consists of the Main House and 3 Forest Road, Bordon GU35 0XT 14-16 Liphook Road, Lindford GU35 0PX Tel: 01420 489877 Tel: 01420 477863 purpose built connected units which allow OP D PD SI LDA YA free-flowing access to all areas, for all residents. Corbiere Firefly Club Care Home, The Firgrove Road Whitehill, Bordon GU35 9DT Lynton Road, Bordon GU35 0AY The Main House is set over 3 floors with a lift Tel: 01730 894256 PD LDA YA Tel: 017307 77055 OP D PD MH SI and two stairwells providing easy access for all. Cordwainers Forrest Road, 19 HCA Chase Lane, Off Chase Road, Lindford GU35 0RW 19 Forest Road, Bordon GU35 0BJ For more information on how we can help Tel: 01420 472459 PD LDA SI YA Tel: 01420 488428 LDA YA and the services we provide, please contact us Daffodils Larchpine HCA using the details below. 31 Liphook Road, Lindford Bordon GU35 0PU Kenley Road, Headley Down, Bordon GU35 8EJ Tel: 080 0328 6091 LDA YA Tel: 01428 713307 LDA

01489 210080 Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism www.thewhitehousecurdridge.co.uk User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs HCA - Hampshire Care Association member The White House, Vicarage Lane, Curdridge, Nr Southampton SO32 2DP Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 119 Enjoy no deposits & all-inclusive fees with complimentary physiotherapy, chiropody, hairdressing & much more. Residential | Nursing | Dementia | Respite

Award-Winning Care Home Offering the highest level of care & support Featured in Knight Frank’s LuxuryCaring since 1981 Care Home Guide 2020 Crown Lane, Newnham, Basingstoke, RG27 9AN t: 01256 762757 e: [email protected] w: forestcare.co.uk

For information on different types of care home, If you are considering a care home with nursing, see page 87. see the checklist on page 97.

Search for care in your area

www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need With so many providers to choose from, • Information on care quality where do you start? • Links to inspection reports • Additional information, photos and web links • Brochure requests

120 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Bordon care homes continued Advertisers are highlighted

Ling Crescent White Lodge HCA 2-4 Ling Crescent, Headley Down GU35 8AY Southview Road, Headley Down, Bordon GU35 8HY Tel: 01428 713014 LDA YA Tel: 01428 713877 LDA Liphook Road For more information about paying for care 33 Liphook Road, Lindford, Bordon GU35 0PU homes in Hampshire, see page 100. Tel: 01420 476144 LDA YA

Bordon care homes with nursing Green Gables Nursing Home Kenton House (Downing Green Gables Ltd) Beech Hill, Church Lane, Grayshott, Hindhead GU26 6LY Headley Down GU35 8NL Tel: 01428 604220 Advert page 121 OP D PD SI Tel: 01428 713634 PD LDA SI YA

Brockenhurst care homes with nursing

Forest Oaks HCA Woodpeckers The Rise, Brockenhurst SO42 7SJ Sway Road, Brockenhurst SO42 7RX Tel: 01590 622424 Advert below right OP Tel: 01590 623280 OP D PD YA

Camberley care homes with nursing

Gracewell of Camberley See the checklist on page 97 for useful Fernhill Road, Blackwater, Camberley GU17 9HS questions to ask when looking at care homes. Tel: 01276 32773 OP D PD YA

Chandlers Ford care homes Brendoncare Knightwood HCA Valley Lodge Care Home Shannon Way, Chandlers Ford, Eastleigh SO53 4TL 3 & 5 Valley Road, Chandlers Ford, Eastleigh SO53 1GQ Tel: 023 8024 7000 OP Tel: 023 8025 4034 OP D Redlands See page 99 for a residential dementia care 246 Leigh Road, Chandlers Ford, Eastleigh SO53 3AW checklist. Tel: 023 8027 1222 LDA

Green Gables Nursing Home Forest Oaks Care Home Church Lane, Grayshott, Surrey GU26 6LY The Rise, Brockenhurst, Hampshire SO42 7SJ

At Green Gables, we are proud to offer the highest Little Haven Care Home Beaulieu Road, Dibden Purlieu, Hampshire SO45 4JF standard of care in a relaxed and friendly environment. We believe there is no reason We offer safe, warm, caring and friendly care and support in the heart why a nursing home can’t be a positive of the New Forest. Our 2 homes, Forest Oaks in Brockenhurst and experience, and with a team of friendly carers Little Haven in Dibden Purlieu boast an exceptional dining experience on hand, we deliver enhanced care and with skilled chefs using local, home-grown produce. Daily activities support to help our residents lead a include armchair Tai Chi, Yoga and various entertainers. fulfilling life. For all enquiries call 01590 622424 for Forest Oaks 01428 604220 • [email protected] and 02380 847222 for Little Haven www.ablegrange.co.uk Website: wilverleyassociation.org

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs HCA - Hampshire Care Association member

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 121 Chandlers Ford care homes with nursing Advertisers are highlighted

Baroda Care Chandlers Ford Care Home 34 Merdon Avenue, Chandlers Ford, 88 Winchester Road, Chandlers Ford, Eastleigh SO53 1EP Eastleigh SO53 2RD Tel: 023 8026 1764 OP MH YA Tel: 023 8026 7963 OP YA Challoner House For information on different types of care 175 Winchester Road, home, see page 87. For information on paying Chandlers Ford, Eastleigh SO53 2DU for residential care in Hampshire, see Tel: 02380 089 028 Advert page 96 OP PD YA page 100.

Eastleigh care homes See page 121 for the Service User Bands Key Athelstan Place Orchard Gardens 6 Stoneham Lane, Southampton SO16 2NL Bishopstoke Park, Garnier Drive, Eastleigh SO50 6HE Tel: 023 8023 0400 LDA MH YA Tel: 0808 102 5261 Advert page 154 OP D PD SI Brightwater HCA Rowan Close 3-4 Otter Close, Bishopstoke, Eastleigh SO50 8NF 10-11 Rowan Close, Bursledon, Southampton SO31 8LF Tel: 023 8060 2267 LDA YA Tel: 023 8040 7870 LDA Brookdale House Care Home Serenity House 31 Road, Chandlers Ford, 40 The Quadrangle, Eastleigh SO50 4FW Eastleigh SO53 2FS Tel: 023 8061 4055 LDA MH YA Tel: 023 8026 1987 OP D Southview Gables, The HCA 34 Yew Tree Close, Fair Oak, Eastleigh SO50 7GP 13 St Marys Road, Netley Abbey, Tel: 023 8060 1805 LDA YA Southampton SO31 5AT Stoke Knoll Rest Home HCA Tel: 023 8045 2324 OP D 142 Church Road, Bishopstoke, Eastleigh SO50 6DS Godfrey Olsen House Tel: 023 8061 2402 OP D MH Flats 1-4 Godfrey Olsen, Yonge Close, Turning Point - 1 Hamilton Road Eastleigh SO50 9ST 1 Hamilton Road, Green, Tel: 023 8062 9610 OP PD LDA SI YA Southampton SO31 7LX Tel: 07826 878834 Leighside HCA OP D PD LDA MH SI YA 19a Kenilworth Gardens, West End, Woodrow Cottage Southampton SO30 3RE Hill Close, Fair Oak, Eastleigh SO50 7HJ Tel: 023 8046 2221 LDA YA Tel: 023 8069 3957 LDA YA

Kiln Lodge - Residential Care Home 66 Kiln Road, Fareham, Hampshire, PO16 7UG Kiln Lodge provides residential care in our warm, homely and friendly environment. Our team of qualified and dedicated staff focus on the individual needs of all our residents.

Specialising in Dementia Care 01329 233808 • www.kilnlodgecarehome.co.uk since 1989 [email protected]

122 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Eastleigh care homes with nursing Advertisers are highlighted

Fleming House Care Home with Nursing Revitalise Netley Waterside House Heron Square, Eastleigh SO50 9JD Abbey Hill, Netley Abbey, Southampton SO31 5FA Tel: 023 8061 2538 OP D YA Tel: 023 8045 3686 OP D PD SI YA Home Park Nursing Home Sunnybank House Home Park Knowle Lane, Botley Road, Fair Oak, Eastleigh SO50 7AP Horton Heath, Eastleigh SO50 7DZ Tel: 023 8060 3120 Advert page 111 OP D YA Tel: 023 8069 2058 D

Emsworth care homes Brighton Lodge Oaks Care Home, The 40 New Brighton Road, Emsworth PO10 7QR 46 New Brighton Road, Emsworth PO10 7QR Tel: 01243 373539 OP PD LDA YA Tel: 01243 372155 OP D MH Fairlea White Lodge Care Home 46 Fairlea Road, Emsworth PO10 7SX 67 Havant Road, Emsworth PO10 7LD Tel: 01243 376916 LDA YA Tel: 01243 375869 OP D Myrtle Cottage See page 97 for a checklist of useful questions to 123 New Brighton Road, Emsworth PO10 7QS ask when looking at care homes. Tel: 01243 370500 LDA

Emsworth care homes with nursing

Emsworth House Care Home with Nursing Springfield Nursing and Residential Care HomeHCA Emsworth House Close, Havant Road, 72-74 Havant Road, Emsworth PO10 7JR Emsworth PO10 7LH Tel: 01243 373016 OP D YA Tel: 01243 372445 OP D

Fareham care homes See page 121 for the Service User Bands Key 21 High Street Broadview 21 High Street, Fareham PO16 7AE 22 Kiln Road, Fareham PO16 7UB Tel: 01329 232641 LDA Tel: 01329 829177 LDA YA Abshot Road Care Management Group – 32 Mays Lane 52 Abshot Road, Titchfield Common, 32 Mays Lane, , Fareham PO14 2EW Fareham PO14 4NB Tel: 01329 668833 LDA Tel: 01489 582150 LDA YA Care Management Group – 78 Stubbington Lane Albany Farm Care (Hampshire) Ltd 78 Stubbington Lane, Stubbington PO14 2PE Albany Farm House, Wickham Road, Tel: 01329 668701 LDA Fareham PO17 5BD Care Management Group – 97 Old Street Tel: 01329 829511 OP LDA MH YA 97 Old Street, Stubbington, Avenue Care Home, The Fareham PO14 3HG 36 The Avenue, Fareham PO14 1NY Tel: 01329 668319 LDA Tel: 01329 235557 OP D MH Care Management Group – 231 Brook Lane Blackbrook House Care Home 231 Brook Lane, Sarisbury Green, 31 Blackbrook House Drive, Fareham PO14 1NX Southampton SO31 7DS Tel: 01329 280573 OP D Tel: 01489 589028 LDA SI YA

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 123 d Visit our Web Page for Full Information - war A englishoakcarehomes.co.uk Winning Food

English Oak Care Homes - Emsworth, Hayling Island, Fareham and Shedfield

Head Office 01329 283 358 - Call for employment opportunities or to book Day Care or Full Time Residential Care. We are Dementia Specialists

* Single En-suite Rooms - Many with Showers * Predominantly Ground Floor Bedrooms * Varied Style Rooms, Standard, Deluxe, Executive & Master Suite * Staff trained all areas of Care/Dementia Care * Pioneering Technology for Quality Control, Care Planning & Medication

Fareham Hayling Island

Find out more 0808 159 8187 | agincare.com

74 Kiln Road, Fareham, Hampshire, PO16 7UJ Willow Tree Lodge is an innovative, purpose built care home in Fareham, Hampshire. Our committed team of carers achieve a wonderful atmosphere, whilst maintaining a full range of activities and entertainment. We are proud to have been rated ‘Outstanding’ in caring by CQC.

01329 237681 • www.willowtreelodgecarehome.co.uk Specialising in Dementia Care [email protected]

124 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Fareham care homes continued See page 127 for the Service User Bands Key Advertisers are highlighted

Cordelia House Ltd Ranvilles Nursing & Residential Care Home 8 Nashe Close, Fareham PO15 6LT 5 – 7 Ranvilles Lane, Titchfield, Fareham PO14 3DS Tel: 0808 159 8187 Advert page 124 OP D PD MH SI YA Tel: 01329 842627 Advert inside front cover OP D MH Coveberry Ltd – 66 Park Lane RedHouse Care Home, The 66 Park Lane, Fareham PO16 7LB 2 Southampton Road, Fareham PO16 7DY Tel: 01329 221817 OP MH YA Tel: 01329 287899 OP D PD MH Croft Manor Residential Home Redlands Lane 28 Osborn Road, Fareham PO16 7DS 91 Redlands Lane, Fareham PO14 1HG Tel: 01329 233593 OP D MH YA Tel: 01329 829661 LDA YA Crofton Lodge Rivers Reach 21 Crofton Lane, Hill Head, Fareham PO14 3LQ Fontley Road, Titchfield, Fareham PO15 6QX Tel: 01329 668366 LDA MH YA Tel: 01329 842759 LDA YA Ellerslie House Segensworth Road 72 Down End Road, Fareham PO16 8TS 123 Segensworth Road, Titchfield, Fareham PO15 5EG Tel: 01329 822248 LDA MH SI YA Tel: 01329 843934 PD LDA YA Fernes, The Solent Lodge 6 Samuel Mortimer Close, Fareham PO15 5NZ 105 Stubbington Lane , Fareham PO14 2PG Tel: 01329 662038 Tel: 01329 655 852 Advert page 96 OP D PD YA OP PD LDA SI YA Foxhills Farm St Andrews HCA Fontley Road, Titchfield, Fareham PO15 6QY 114 Kiln Road, Fareham PO16 7UN Tel: 01329 827323 Tel: 01329 849008 LDA LDA YA Stokewood HCA Glen Cottage 204 Hunts Pond Road, Titchfield Common, 2a Glen Road, Sarisbury Green, Southampton SO31 7FD Fareham PO14 4PJ Tel: 01489 574214 LDA YA Tel: 01489 584759 MH Highlands Road Three Oaks Residential Care Home 76 Highlands Road, Fareham PO15 6BZ Southwick Road, North , Fareham PO17 6JF Tel: 01329 282252 LDA YA Tel: 01329 833412 OP D Hunters Lodge Care Home Titchfield Lodge 39 Kiln Road, Fareham PO16 7UQ 66 Titchfield Park Road, Titchfield, Fareham PO15 5RN Tel: 01329 285257 Advert page 124 OP D MH Tel: 01489 588584 LDA YA Kiln Lodge Whiteoaks Rest Home 66 Kiln Road, Fareham PO16 7UG 56-58 The Avenue, Fareham PO14 1NZ Tel: 01329 233808 Advert page 122 OP D Tel: 01329 232860 OP Laurels, The Willow Brook St Margaret’s Lane, Titchfield, Fareham PO14 4BL 104 Highlands Road, Fareham PO15 6JG Tel: 01329 841919 LDA YA Tel: 01329 310825 LDA MH YA Newcroft Willow Tree Lodge HCA Heath Road, Locks Heath, Southampton SO31 6PJ 74 Kiln Road, Fareham PO16 7UJ Tel: 01962 280600 OP PD LDA YA Tel: 01329 237681 Advert page 124 OP D Newgate Lane Winscombe Care Home 7 Newgate Lane, Fareham PO14 1BQ Southwick Road, , Fareham PO17 6JF Tel: 01329 667041 PD LDA SI Tel: 01329 834188 PD YA Quayside Woodland Court Residential Home HCA 99a Gosport Road, Fareham PO16 0PY 134 Portchester Road, Fareham PO16 8QP Tel: 01329 232852 MH YA Tel: 01329 233603 OP D PD

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 125 The Premium Care Provider in Hampshire Avery Healthcare is a leading and award winning national care provider that has a range of care homes throughout the county for residential and dementia care. A standards based approach ensures modern, purpose built buildings finished to high specifications, restaurant style dining and service, the very best in care from professionally trained staff, and a sector leading Well-being and Activities Programme that supports independence and a fulfilling life.

For the best in Hampshire, look no further.

Lavender Lodge Pemberley House 10 Bruntile Close Grove Road Reading Road | Farnborough Basingstoke Hampshire | GU14 6PR Hampshire | RG21 3HL 01252 490796 01256 582775

See all of our homes on Facebook or Search ‘Avery Hampshire’

Rated GOOD by CQC

Peace of mind for you and your relative

Search for care in your area

www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need • Information on care quality With so many providers to choose from, • Links to inspection reports where do you start? • Additional information, photos and web links • Brochure requests

126 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Fareham care homes with nursing Advertisers are highlighted

Cams Ridge Hawthorne Court Nursing Home 7 Charlemont Drive, Cams Hill, Fareham PO16 8RT 21 Hamilton Road, Sarisbury Green, Tel: 01329 238156 OP PD YA Southampton SO31 7LX Te: 01489 556720 Carleen Nursing and Residential Care Home HCA OP D YA 38 Portchester Road, Fareham PO16 8PT Peel House Nursing Home Tel: 01329 232418 Advert page 112 OP D PD Woodcote Lane, Fareham PO14 1AY Glen Rose Tel: 01329 667724 OP D MH Mount Drive, Fareham PO15 5NU Ranvilles Nursing & Residential Care Home Tel: 01329 51115 OP D PD 5 – 7 Ranvilles Lane, Titchfield, Gracewell of Fareham Fareham PO14 3DS 7 Parker View, Fareham PO16 0AF Tel: 01329 842627 Advert inside front cover OP D MH Tel: 01329 558700 OP D PD SI YA Solent Cliffs Nursing Home Ltd Hamble Heights 2 Cliff Road, Hill Head, Fareham PO14 3JS 71-73 Botley Road, , Southampton SO31 1AZ Tel: 01329 662047 Advert inside front cover OP PD Tel: 01489 554000 OP D PD YA Tudor Lodge Nursing Home Hartwell Lodge Residential Home HCA 229 Newgate Lane, 30 Kiln Road, Fareham PO16 7UB Fareham PO14 1AU Tel: 01329 230024 OP D PD LDA SI YA Tel: 01329 220322 OP D

Farnborough care homes

Blue Cedars HCA Park View Residential Home 67 Avenue Road, Farnborough GU14 7BH 7-10 Church Circle, Farnborough GU14 6QH Tel: 01252 542138 OP PD LDA SI YA Tel: 01252 547882 OP D MH YA

Devereux House Primrose House HCA 69 Albert Road, Farnborough GU14 6SL 19 Sand Hill Court, Farnborough GU14 8EP Tel: 01252 512967 OP Tel: 01252 514795 OP LDA YA Dimensions 40 Cody Road Rivers, The 40 Cody Road, Farnborough GU14 0DE 88 Rectory Road, Farnborough GU14 7HT Tel: 01252 372057 LDA Tel: 01252 516723 LDA YA

Dimensions 87 Hazel Avenue Tall Oaks HCA 87 Hazel Avenue, Farnborough GU14 0DW 5 Pirbright Road, Farnborough GU14 7AB Tel: 01252 371730 LDA Tel: 01252 378459 OP PD LDA SI YA Glenside Farnborough Willow House 82 Albert Road, Farnborough GU14 6SL 2 Reading Road, Farnborough GU14 6NA Tel: 01252 375547 OP PD SI YA Tel: 01252 522596 OP D

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs HCA - Hampshire Care Association member

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 127 Farnborough care homes with nursing Advertisers are highlighted

Knellwood HCA Lavender Lodge Care Home 83 Road, Farnborough GU14 6QN Bruntile Close, Reading Road, Farnborough GU14 6PR Tel: 01252 542169 OP D Tel: 01252 490796 Advert page 126 OP D PD SI YA

Farnham care homes

Hill Brow HCA If you are considering a care home offering Beacon Hill Road, Ewshot, Farnham GU10 5DB dementia care, see the checklist on Tel: 01252 850236 Advert outside back cover OP D page 99.

Farnham care homes with nursing Bentley Lodge Care Home Pax Hill Nursing Home Alton Road, Bentley, Farnham GU10 5LW Pax Hill, Bentley, Tel: 01420 23687 OP Farnham GU10 5NG Advert page 113 & below Tel: 01420 525882 OP D PD MH YA Hill House HCA Beacon Hill Road, Ewshot, Farnham GU10 5DB Tel: 01252 850236 Advert outside back cover OP D See page 97 for a care home checklist.

Fleet care homes

Abbeyfield LodgeHCA Willow Gardens Care Home 184-186 Reading Road South, Fleet GU52 6AE Hampshire Lakes, Oak Leigh Square Hammond Way, Tel: 0203 195 0143 OP MH YA Yateley GU46 7AG Beacon House HCA Tel: 01252 864700 OP D PD SI Victoria Hill Road, Fleet GU51 4LG Woodlands HCA Tel: 01252 615035 OP D 174-178 Reading Road South, Derriford House HCA , Fleet GU52 6AE Pinewood Hill, Fleet GU51 3AW Tel: 01252 850236 Advert outside back cover OP D Tel: 01252 627364 Advert page 126 OP Dimensions 2 Farnham Road 2 Farnham Road, Fleet GU51 3JD 01420 525882 Paxhill Care Home Tel: 01252 623248 LDA www.paxhill.co.uk Bentley GU10 5NG

Elliott HouseHCA • Stunning accommodation • Separate care environments Reading Road North, Fleet GU51 4AW • Excellent facilities and a continuity of care for changing needs Tel: 01252 628588 LDA YA • Compassionate staff • Beautiful views • Short and long stay Fleetwood Lodge For more information, contact us Reading Road North, Fleet GU51 4AN arrangements Tel: 01252 614583 OP D Sunrise of Fleet 22-26 Church Road, Fleet GU51 4NB Tel: 01252 617657 OP D

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs HCA - Hampshire Care Association member

128 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Fleet care homes with nursing See page 128 for the Service User Bands Key Advertisers are highlighted

Freelands Croft Bupa Care Home Marlborough House Redfields Lane, Church Crookham, Fleet GU52 0RB 241 Aldershot Road, Church Crookham, Tel: 01252 759880 Advert page 153 OP D Fleet GU52 8EJ Tel: 01252 617355 Gracewell of Church Crookham OP 2 Bourley Road, Church Crookham, For information on different types of care home, Fleet GU52 8DY see page 87. Tel: 01252 917100 OP D PD SI YA

Fordingbridge care homes

Allenbrook Nursing Home Heywood Sumner House HCA 34 Station Road, Fordingbridge SP6 1JW Cuckoo Hill, South Gorley, Fordingbridge SP6 2PP Tel: 01425 656589 OP PD Tel: 01425 655736 LDA MH YA Glynn Court Residential Home For information on paying for residential care in Fryern Court Road, Burgate, Fordingbridge SP6 1NG Hampshire, see page 100. Tel: 01425 652349 OP D PD MH SI YA

Fordingbridge care homes with nursing Allenbrook Nursing Home Fordingbridge Care Home 34 Station Road, Fordingbridge SP6 1JW Station Road, Fordingbridge SP6 1JW Tel: 01425 656589 OP PD Tel: 01425 333101 Advert page 130 OP D PD YA

Gosport care homes Autism Hampshire – 1 Ford Road Care Management Group – 59 Bury Road 1 Ford Road, Gosport PO12 3ET 59 Bury Road, Gosport PO12 3UE Tel: 023 9250 1001 LDA Tel: 023 9258 7329 LDA

Autism Hampshire – 102a Brockhurst Road Dibden View HCA 102a Brockhurst Road, Gosport PO12 3DG Bedenham Lane, Gosport PO13 0LW Tel: 023 9258 0605 LDA Tel: 01329 287046 LDA MH YA Autism Hampshire – 102b Brockhurst Road Dormy Way 102B Brockhurst Road, Gosport PO12 3DG 12 Dormy Way, Rowner, Gosport PO13 9RF Tel: 023 9258 0607 LDA Tel: 01329 231737 OP PD LDA Brookfield Residential HomeHCA Elder House 1 Clayhall Road, Alverstoke, Gosport PO12 2BY 111 Rothesay Road, Gosport PO12 4PX Tel: 023 9258 1103 OP D Tel: 023 9250 1956 MH SI YA Brooklands Care Ltd 22 Brockhurst Road, Gosport PO12 3DE Elizabeth Lodge HCA Tel: 023 9264 7674 LDA 29 Beech Grove, Alverstoke, Gosport PO12 2EJ Tel: 023 9258 0802 D Care Management Group – 57 Bury Road Holt, The 57 Bury Road, Gosport PO12 3UE 1 Paget Road, Gosport PO12 2LN Tel: 023 9258 8756 LDA Tel: 023 9250 1733 LDA

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 129 Sentinel Fordingbridge:Layout 1 19/02/2020 14:26 Page 1

A purpose built, ground breaking Dementia Care Home in Fordingbridge Fordingbridge Dementia Care Home sits The secure, attractive and sunny grounds offer in the attractive market town of Fordingbridge a wealth of seating areas, lawns and planting easily accessible from Ringwood, Bournemouth areas for thosewith Salisbury, Southampton and surrounding areas. green fingers. Designed in conjunction with Stirling University Plus a large glass acknowledged panelled terrace experts in dementia offers peaceful care, it embraces the and relaxing views latest thinking in over the gardens. terms of nursing Wide corridors encourage mobility and the four care, environment lounges, three dining rooms and bright and comfort, aesthetics, security and stimulation. welcoming bedrooms, offer a wide choice of Colour and contrasting colours are used environments for both residents and family alike. tastefully throughout the home to help residents If you would like to know more we welcome orientate themselves and reduce anxiety. visitors to the home While memory at any time. seating areas are So just call designed to stimulate 01425 333101 thoughts and prompt for an appointment conversations or more information. betweenService residents,OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism carersUser Bands and family.MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs HCA - Hampshire Care Association member Sentinel HEALTH CARE Fordingbridge Care Home, Station Road, Fordingbridge SP6 1JW 01425 333101 www.sentinel-healthcare.com Sentinel Fordingbridge:Layout 1 19/02/2020 14:26 Page 1

Gosport care homes continued Advertisers are highlighted

Merlin Park HCA Royal, The 1 Fort Road, Alverstoke, Gosport PO12 2AR 37B Stoke Road, Gosport PO12 1LS Tel: 023 9252 4366 Advert page 112 OP D MH Tel: 023 9217 9044 OP PD LDA SI YA Oakwood House Russell Churcher Court 46 Brockhurst Road, Gosport PO12 3DE Melrose Gardens, Off Station Road, Gosport PO12 3BE Tel: 023 9258 1830 LDA YA Tel: 023 9252 7600 OP D PD Portchester Lodge St Vincent House – Gosport 90 Fareham Road, Gosport PO13 0AG St Vincent House, Forton Road, Gosport PO12 4TH Tel: 01329 284065 MH YA Tel: 023 9235 8062 OP D PD Redclyffe House HCA Close 63 The Avenue, Gosport PO12 2JX 18 Warnford Close, Gosport PO12 3RT Tel: 023 9252 5546 Advert page 112 OP D LDA YA Tel: 023 9260 1533 MH

Gosport care homes with nursing

Beechcroft Manor Nursing HomeHCA Langdale Nursing Home 1 Beechcroft Road, Gosport PO12 2EP 11 The Avenue, Alverstoke, Gosport PO12 2JS A purpose built, ground breaking Tel: 023 9258 3908 OP D PD Tel: 023 9258 1754 OP PD Bury Lodge Nursing Home HCA St Benedicts Ferndale House Dementia Care Home in Fordingbridge 77 Bury Road, Alverstoke, Gosport PO12 3PR 38 Grove Road, Gosport PO12 4JL Tel: 023 9252 8135 Advert page 112 OP D Tel: 023 9260 1220 OP D MH YA Fordingbridge Dementia Care Home sits The secure, attractive and sunny grounds offer in the attractive market town of Fordingbridge a wealth of seating areas, lawns and planting easily accessible from Ringwood, Bournemouth areas for thosewith Havant care homes Salisbury, Southampton and surrounding areas. green fingers. Belmont Castle Care Home Dolphin Court Designed in conjunction with Stirling University Plus a large glass Portsdown Hill Road, Bedhampton, Havant PO9 3JY 9 Bulbeck Road, Havant PO9 1HN acknowledged panelled terrace Tel: 023 9247 5624 OP D PD Tel: 023 9245 1093 LDA experts in dementia offers peaceful Brendon Lodge Fawnhope Rest Home care, it embraces the and relaxing views 27 Southleigh Road, Warblington, Havant PO9 2QG 54 Stockheath Road, Havant PO9 5HQ latest thinking in over the gardens. Tel: 023 9249 8585 OP PD LDA YA Tel: 023 9245 5925 OP D LDA MH YA terms of nursing Wide corridors encourage mobility and the four care, environment Community Integrated Care (CIC) – 2 Seafarers Walk Hill Lodge lounges, three dining rooms and bright and 2 Seafarers Walk, Sandy Point, Hayling Island PO11 9TA 42 Bedhampton Hill, Havant PO9 3JW comfort, aesthetics, security and stimulation. welcoming bedrooms, offer a wide choice of Tel: 023 9246 8343 LDA YA Tel: 023 9248 0164 LDA Colour and contrasting colours are used environments for both residents and family alike. Cornerleigh Lodge Retirement Home, The HCA tastefully throughout the home to help residents If you would like to know more we welcome 1 Fourth Avenue, Denvilles, Havant PO9 2QU 8-10 Lower Road, Bedhampton, Havant PO9 3LH orientate themselves and reduce anxiety. visitors to the home Tel: 023 9247 0457 PD LDA Tel: 023 9245 2644 OP While memory at any time. seating areas are Cross Way House Care Home Malmesbury Lawn Care Home So just call 59 Crossway, Havant PO9 1NG Woolston Road, Leigh Park, Havant PO9 4JY designed to stimulate 01425 333101 Tel: 023 9247 9714 Advert inside front cover OP D YA Tel: 023 9224 4900 OP D YA thoughts and prompt for an appointment conversations or more information. between residents, Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism carers and family. User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Sentinel HCA - Hampshire Care Association member HEALTH CARE Fordingbridge Care Home, Station Road, Fordingbridge SP6 1JW 01425 333101 www.sentinel-healthcare.com Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 131 Bedhampton Nursing Home & Specialist Care Unit

Offering personalised nursing care to physically With a choice of 4 Lounge/Sitting Rooms and a disabled adults and elderly residents. Care is large conservatory there are a variety of areas in provided with empathy by our professional staff, which to relax and socialise. There is also easy individuality is respected and encouraged. access into the landscaped courtyard gardens and lawns with mature trees.

55 Hulbert Road, Bedhampton, Havant, Hampshire PO9 3TB Telephone: 023 9247 5125 Email: [email protected]

Tenchley Manor Nursing Home

Providing excellent clinical care to the elderly residents can welcome family and friends. The and young disabled in a homely environment large landscaped garden stretches down to the with magnificent views across the Solent & Isle of shoreline. We are very supportive of individual Wight. The accommodation is light and spacious interests and encourage participation in events with lounge, dining and conservatory areas where that provide stimulation and enjoyment. Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs HCA - HampshireUrsula Care Association Square, member Selsey, Chichester, West Sussex PO20 0HS Telephone: 01243 606060 Email: [email protected] Havant care homes continued See page 134 for the Service User Bands Key Advertisers are highlighted Bedhampton Nursing Home Milton House Penk Ridge 26 18 Fourth Avenue, Havant PO9 2QX 26 Penk Ridge, Havant PO9 3LU & Specialist Care Unit Tel: 023 9248 0789 LDA MH SI YA Tel: 023 92483074 LDA YA Oaks, The Stonecroft 91 Hulbert Road, Bedhampton, Havant PO9 3TB 8 Leigh Road, Havant PO9 2ET Tel: 023 9247 4476 OP PD LDA SI Tel: 023 9247 2061 LDA YA Orchard Lodge West Street Care Home, 110 22 Orchard Road, Havant PO9 1AU 110 A-C West Street, Havant PO9 1LN Tel: 023 9247 1913 OP PD LDA Tel: 023 9249 8333 LDA

Havant care homes with nursing

Offering personalised nursing care to physically With a choice of 4 Lounge/Sitting Rooms and a Bedhampton Nursing Home & Specialist Care Unit Southlands Nursing Home HCA disabled adults and elderly residents. Care is large conservatory there are a variety of areas in 55 Hulbert Road, Havant PO9 3TB HCA 17-19 Bellair Road, provided with empathy by our professional staff, which to relax and socialise. There is also easy Tel: 023 9247 5125 Advert page 132 OP D PD YA Havant PO9 2RG individuality is respected and encouraged. access into the landscaped courtyard gardens and Tel: 023 9248 3036 OP D PD lawns with mature trees. Beechwood House Woodberry Lane, Rowlands Castle PO9 6DP For more information about care homes with Tel: 023 9241 3153 Advert inside front cover OP D nursing, see page 87. 55 Hulbert Road, Bedhampton, Havant, Hampshire PO9 3TB Telephone: 023 9247 5125 Email: [email protected] Hayling Island care homes Alton House Care Home – Hayling Island Orchard Close Care Home 37 St Leonards Avenue, Hayling Island PO11 9BN 28 Westfield Avenue, Hayling Island PO11 9AG Tenchley Manor Tel: 023 9246 2910 Advert pages 5 & 134 OP D MH YA Tel: 023 9246 8313 LDA Blossom House Park House Rest Home Nursing Home 1-3 Beech Grove, Hayling Island PO11 9DP 220 Havant Road, Hayling Island PO11 0LN Tel: 023 9246 2905 OP D PD MH Tel: 023 9246 5274 OP D MH YA Bryony Lodge Saltmarsh House Residential Care Home HCA 19 St Marys Road, Hayling Island PO11 9BY 12 Saltmarsh Lane, Hayling Island PO11 0JT Tel: 023 9246 0358 PD YA Tel: 023 9246 2183 OP D Cheybassa Lodge Rest Home HCA Sea Breeze 2 Chichester Avenue, Hayling Island PO11 9EZ 50 Salterns Lane, Hayling Island PO11 9PJ Tel: 023 9246 2515 OP D PD Tel: 023 9246 7349 PD LDA SI YA Community Integrated Care (CIC) – 4 Seafarers Walk St Leonards Rest Home 4 Seafarers Walk, Sandy Point, Hayling Island PO11 9TA 38 St Leonards Avenue, Hayling Island PO11 9BW Tel: 023 92463077 Providing excellent clinical care to the elderly residents can welcome family and friends. The Tel: 023 9246 7430 LDA OP D MH and young disabled in a homely environment large landscaped garden stretches down to the Mengham Avenue Wedge Residential Home, The with magnificent views across the Solent & Isle of shoreline. We are very supportive of individual 14 Mengham Avenue, Hayling Island PO11 9JB 8 Park Road, Hayling Island PO11 0HU Wight. The accommodation is light and spacious interests and encourage participation in events Tel: 023 9246 5225 OP with lounge, dining and conservatory areas where that provide stimulation and enjoyment. Tel: 023 9246 1533 LDA Oak View Residential Care Home HCA Wimborne 47-49 Beach Road, Hayling Island PO11 0JB Selsmore Road, Hayling Island PO11 9JZ Ursula Square, Selsey, Chichester, West Sussex PO20 0HS Tel: 023 9246 5473 Advert page 124 OP D MH Tel: 02392 800 256 Advert page 96 OP D MH Telephone: 01243 606060 Email: [email protected] Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 133 Hayling Island care homes with nursing

Gorseway Nursing Home If you are considering a care home offering 354 Sea Front, Hayling Island PO11 0BA dementia care, see the checklist on Tel: 0808 159 8187 Advert page 124 OP D PD MH SI YA page 99.

Hedge End care homes Falcon Lodge Lower St Helens 1 Falcon Way, Botley, Southampton SO32 2TE 30 Lower St Helens Road, Hedge End, Tel: 01489 785209 LDA YA Southampton SO30 0LU Tel: 01489 787449 Hibernia LDA YA Dodwell Lane, Burlesdon, Mimosa Lodge Southampton SO31 1AR Winchester Road, Botley, Southampton SO32 2DH Tel: 023 8040 7354 LDA YA Tel: 01489 789612 LDA YA Hollybank Rest Home HCA West Road 41 Winchester Street, Botley, 2 West Road, Hedge End, Southampton SO30 4BD Southampton SO30 2EB Tel: 023 8047 0557 LDA YA Tel: 01489 784144 OP D PD You should seek independent financial advice Laurels, The before paying for residential care. For more 1 Lower St Helens Road, Hedge End SO30 0NA information, see page 102. Tel: 01489 799119 PD LDA YA Alton House Specialist elderly care in a warm and friendly atmosphere

Living at Alton House is All About You • Warm, friendly, family atmosphere • Helpful, fully trained staff in attendance 24 hours a day • Excellent home cooking and varied menu • Single and double rooms with en-suite facilities • Passenger lift to all floors • High reputation for care • Long term and respite care • Visitors most welcome at all times • Lovely garden and tranquil setting • Extensive social and recreational activity programme • Special activities for dementia related conditions For more information, to request a brochure or arrange a visit, please call the Manager on 023 9246 2910 37 St Leonards Avenue, Hayling Island, Hampshire PO11 9BN email: [email protected] website: www.altoncaregroup.com See also our main advertisement on page 5

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs HCA - Hampshire Care Association member

134 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Hedge End care homes with nursing Advertisers are highlighted

Bonhomie House HCA Maypole Bupa Care Home Dodwell Lane, Bursledon, Southampton SO31 1DJ Lower Northam Road, Hedge End, Tel: 023 8040 2168 PD LDA MH YA AD Southampton SO30 4FS Tel: 01489 858450 Advert page 153 Grange Nursing Home, The OP PD YA 72 Upper Northam Road, Hedge End, For information on different types of care home, Southampton SO30 4EB see page 87. Tel: 01489 790177 OP D PD

Horndean care homes Caroline House Mullion, The 191 London Road, Horndean PO8 0HJ 230 Portsmouth Road, Horndean PO8 9SY Tel: 023 9259 2502 PD LDA YA Tel: 023 9259 6820 LDA Durlands Road Whitehaven Residential Home HCA 6 Durlands Road, Horndean PO8 9NT 22 Whitehaven, Horndean, Waterlooville PO8 0DN Tel: 023 9259 1915 LDA YA Tel: 023 9259 2300 OP D

Horndean care homes with nursing

Acacia House Nursing Home HCA Pear Tree Court 33 Portsmouth Road, Horndean, 33 Portsmouth Road, Horndean, Waterlooville PO8 9LN Waterlooville PO8 9LN Tel: 023 9259 4138 OP D PD Tel: 0333 920 3290 Advert page 4 OP D PD MH YA

Fieldgate Nursing Home HCA Wisteria Lodge 153 Portsmouth Road, Horndean, 82 London Road, Horndean, Waterlooville PO8 9LG Waterlooville PO8 0BU Tel: 023 9259 3352 OP D PD LDA MH SI Tel: 023 9259 8074 Advert page 136 OP D

Hythe care homes

Ashlett Dale Rest Home Oaklands Rest Home HCA Stonehills, Fawley, Southampton SO45 1DU Veals Lane, Marchwood, Southampton SO40 4WW Tel: 023 8089 2075 OP D PD SI Tel: 023 8084 5759 Advert page 136 OP D

Badgers Holt Residential Care Home HCA Sundial Cottage Care Home Butts Ash Lane, Hythe, Southampton SO45 3QY Badminston Drove, Fawley, Southampton SO45 1BW Tel: 023 8084 9310 OP D Tel: 023 8089 1031 Advert page 136 OP D PD MH SI Dryad Spinney West Cliff Hall West Common, Langley, Southampton SO45 1XP West Street, Hythe, Southampton SO45 6AA Tel: 023 8089 7120 LDA YA Tel: 023 8084 4938 OP D PD SI YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs HCA - Hampshire Care Association member

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 135 We offer: From the moment I arrived to view • Innovative technology to improve the lives of our residents the home, and all the way through, I have • Person-centered daily co-ordinated activities found all members of staff to be nothing • Relatives Gateway - a secure online portal to stay in touch but kind, approachable and helpful. Karen (Daughter of Resident) Join us for coffee, cake & a tour Call 02380 845759 @oaklandsRH @oaklandsresthome

02380 845759 • [email protected] • Veals Lane, Marchwood, Southampton, SO40 4WW

Sundial stands in large attractive grounds in the New Forest, and provides twenty two placements for full time care and also day care placements that are tailored to the Sundial Cottage individual’s care needs. Sundial is dementia care focused with a team of dedicated, Residential Care Home appropriately trained staff. • Excellent accommodation and facilities. • Easy access to private gardens – with the 023 8089 1031 added security of CCTV. [email protected] • Stimulation through a full and varied www.sundialcottage.co.uk activities programme. • Trained staff who are dedicated to ensuring Badminston Drove, Fawley, the privacy and dignity of all our residents. Southampton SO45 1BW

02392 598074 Wisteria Lodge, www.wisterialodge.co.uk 82 London Road, Horndean, [email protected] Hampshire PO8 0BU

Wisteria Lodge is a family owned Nursing and care meant for the most fulfilling life possible. Care home for the elderly and mentally frail over We have provided outstanding care at Wisteria the age of 60. Our modest size empowers us to Lodge for 23 years, and have earned a superb truly listen and get to know and value each one of reputation with the local medical professionals our residents, enabling bespoke, individualised and the wider community.

Day Care Service also available Monday - Saturday 9:00–5:00

AvonRESIDENTIAL Park HOME Whilst we all treasure our independence the reality is that when we reach our twilight years some of us must move away from a completely independent life in order to receive a level of specialist care.

At Avon Park Care Home, we provide a caring and empathic environment to ensure that each resident receives the highest standards of care that is tailored to their unique situation.

We personalise and customise each of our residents’ care plans to provide the suitable levels of care they need as well as ensuring they continue to live an enriched and enjoyable lifestyle.

01489 574616 [email protected] www.avonparkcarehome.co.uk

66 Southampton Road, Park Gate, Southampton, Hampshire SO31 6AF Avon Care Holdings Ltd t/a Avon Park Residential Home. Registration No.12419541. Registered in England and Wales. Address as above.

136 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Hythe care homes with nursing Advertisers are highlighted

Carpathia Grange Little Haven HCA 2 Southampton Road, Hythe, Southampton SO45 5GQ Beaulieu Road, Dibden Purlieu, Southampton SO45 4JF Tel: 0333 321 8379 Advert page 4 OP D PD YA Tel: 023 8084 7222 Advert page 121 OP

Lee-on-the-Solent care homes Care Management Group – 16 Kings Road Shangri-La Residential Home 16 Kings Road, Lee-on-the-Solent PO13 9NU 17 Milvil Road, Lee-on-the-Solent PO13 9LU Tel: 023 9255 3068 LDA Tel: 023 9279 9859 OP D MH Chesterholm Lodge Warren Residential Lodge, The HCA 10 Britten Road, Lee-on-the-Solent PO13 9JU Cherque Lane, Lee-on-the-Solent PO13 9PF Tel: 023 9255 0169 MH YA Tel: 023 9255 2810 OP D PD MH SI YA

Lee-on-the-Solent care homes with nursing

Canford Manor Nursing Home Glen Heathers HCA 38 Manor Way, Lee-on-the-Solent PO13 9JH 48 Milvil Road, Lee-on-the-Solent PO13 9LX Tel: 023 9255 0437 OP D Tel: 023 9236 6666 OP D PD

Liphook care homes

Bramshott Grange High Hurlands Community Homes HCA Cannaught Drive, Hewshott Lane, Liphook GU30 7DZ Gentles Lane, Passfield, Liphook GU30 7RY Tel: 01428 853395 Advert page 138 OP D PD SI YA Tel: 01428 751202 PD LDA YA Donec Mews Mayfield House Care HomeHCA Headley Road, Grayshott, Hindhead GU26 6DP 41 London Road, Liphook GU30 7AP Tel: 01428 605525 PD LDA SI Tel: 01428 724982 LDA

Greenbanks Care Home For information on home care and how it could 29 London Road, Liphook GU30 7AP help you, see page 37. Tel: 01428 727343 OP D PD

Liphook care homes with nursing

High Hurlands Nursing Home For more information about care homes with Gentles Lane, Passfield, Liphook GU30 7RY nursing, see page 87. Tel: 01428 751202 PD LDA YA

Liss care homes East Hill House Residential Care Home Forest Brow Care Home East Hill Drive, Hillbrow Road, Liss GU33 7RR 63 Forest Road, Liss GU33 7BL Tel: 01730 895170 Advert page 158 OP D Tel: 01730 893342 OP D

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs HCA - Hampshire Care Association member

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 137 Luxury living with exceptional care

Residential, Dementia and Respite Care Make a lifestyle choice with a move to Bramshott Grange, one of four luxury care homes in the Dormy Care Communities group. 67 fully furnished ensuite bedrooms, including companion suites where couples can stay together.

For more information please visit www.dormycare.co.uk or call us on 01428 853395.

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs HCA - Hampshire Care Association member

Bramshott Grange - Hampshire Advert - December 2019 1-0.indd 1 06/12/2019 12:23:13 Liss care homes continued Advertisers are highlighted

Moss Cottage Whitegates & The Cottage 7 Western Road, Liss GU33 7AG Whitegates, Farnham Road, Liss GU33 6JE Tel: 01730 894242 LDA Tel: 01730 239330 PD LDA MH

Rotherbank HCA See the checklist on page 97 for useful Rotherbank Farm Lane, Liss Forest, Liss GU33 7BJ suggestions of questions to ask when looking at Tel: 01730 892081 Advert page 142 OP D care homes.

Liss care homes with nursing

Blenheim Court Care Home Wenham Holt Nursing Home HCA Farnham Road, Liss, Hampshire GU33 6JA London Road, Hillbrow, Liss GU33 7PD Tel: 01730 606530 Advert page 158 OP D PD YA Tel: 01730 895125 OP D PD LDA YA Grange, The For more information about care homes with Farnham Road, Liss GU33 6JE nursing, see page 87. Tel: 01730 895590 PD LDA YA

Locks Heath care homes

Avon Park Residential Home HCA Firs, The 66 Southampton Road, Park Gate, 83 Church Road, Locks Heath, Southampton SO31 6AF Southampton SO31 6LS Tel: 01489 574616 Advert page 136 OP PD Tel: 01489 574624 OP D MH

Bonhomie Sarisbury Green Little Brook House HCA Glen Road, Sarisbury Green, Southampton SO31 7FD Brook Lane, , Southampton SO31 9FE Luxury living Tel: 01489 602222 MH YA AD Tel: 01489 582821 Advert page 140 OP D MH Brook Lane Rest Home Rose Villa with exceptional care 290-292 Brook Lane, Sarisbury Green, 138 Brook Lane, Sarisbury Green, Southampton SO31 7DP Southampton SO31 7EW Tel: 01489 576010 Advert page 140 OP D Tel: 01489 885323 OP D

Residential, Dementia and Respite Care Lymington care homes Make a lifestyle choice with a move to Bramshott Grange, one of four luxury care homes Freegrove Care Home HCA Holly Lodge HCA in the Dormy Care Communities group. 67 fully furnished ensuite bedrooms, including 60 Milford Road, Pennington, Lymington SO41 8DU 6 Milford Road, Pennington, Tel: 01590 673168 Lymington SO41 8DJ companion suites where couples can stay together. OP D Tel: 01590 670019 Gracewell of Sway LDA MH YA Sway Place, Church Lane, Sway, Little Orchard For more information please visit www.dormycare.co.uk or call us on 01428 853395. Lymington SO41 6AD 17 Lavender Road, Hordle, Lymington SO41 0GF Tel: 01590 684900 OP D Tel: 01425 638967 PD LDA SI YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs HCA - Hampshire Care Association member

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 139

Bramshott Grange - Hampshire Advert - December 2019 1-0.indd 1 06/12/2019 12:23:13 New Forest Nursing Home

Situated in the heart of the New Forest, yet only 10 minutes from Junction 1 on the M27 this beautiful country house is surrounded by eight acres of landscaped gardens. Sympathetically modernised and refurbished the home has been the subject of an extensive renovation programme over recent years. The attractive gardens boast a large patio area, wheelchair walk and an easily accessible sensory garden. Person Centred Care is the philosophy we are committed to at New Forest. All our Staff are trained in this approach and bring kindness, compassion and patience to those in their care promoting choice independence and dignity at all times.

For more information call 02380 813556 or visit www.sentinel-healthcare.com Sentinel HEALTH CARE

For information on home care and how it could For information on different types of care home, help you, see page 37. see page 87.

A comfortable and caring Residential Care Home where Brook Lane daily life revolves around our residents, and our highly RESIDENTIAL CARE HOME trained and motivated staff are always on hand. We welcome family and friends to visit as often as they wish and we are easily accessible from Southampton, Portsmouth and surrounding districts. 290 Brook Lane, Sarisbury Green, With the choice of Day rooms you will be sure to find a Southampton SO31 7DP place to relax and enjoy the view of the garden. 01489 576010 With our 26 bright, cheerful and comfortably furnished rooms we are large enough to be highly professional but [email protected] small enough to care. www.brooklaneresthome.co.uk

We are proud to offer our range of high quality services: Excellence in the Residential care including personal care, Respite care, care for people care of the elderly living with Dementia, daily activities, weekly outings and the ability to make friends. Little Brook House is a beautiful Grade II listed Residential Care Home. It is set in an acre of accessible landscaped garden located in Warsash near Southampton. For further information please contact us:

T: 01489 582821 W: www.littlebrookhouse.co.uk 101 Brook Lane, Warsash, Southampton, SO31 9FE

140 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Lymington care homes continued Advertisers are highlighted

Solent Mead Care Home Thornfield Care Home – Lymington Church Lane, Lymington SO41 3RA 8 Milford Road, Lymington SO41 8DJ Tel: 01590 679623 OP D YA Tel: 01590 676191 OP D MH

Lymington care homes with nursing Belmore Lodge Court Lodge Milford Road, Lymington SO41 8DJ Court Close, Lymington SO41 8NQ Tel: 01590 674700 OP YA Tel: 01590 673956 OP D PD YA

Birchy Hill Care Home HCA Linden House Birchy Hill, Sway, Lymington SO41 6BJ New Street, Lymington SO41 9BP Tel: 01590 682233 OP D MH YA Tel: 01590 647500 OP D YA

Lyndhurst care homes Cranleigh Paddock Care Home Ocknell Park Calpe Avenue, Lyndhurst SO43 7EP Stoney Cross, Lyndhurst SO43 7GN Tel: 023 8028 3602 OP D YA Tel: 023 8081 4255 LDA MH YA

Minstead Trust HCA For information on paying for residential care in London Minstead, Minstead, Lyndhurst SO43 7FT Hampshire, see page 100. Tel: 023 8081 2297 LDA YA

Lyndhurst care homes with nursing Hartwood House New Forest Nursing Home Bournemouth Road, Lyndhurst SO43 7DP Fritham House, Fritham, Lyndhurst SO43 7HH Tel: 023 8028 4555 Advert page 111 OP D YA Tel: 023 8081 3556 Advert pages 115, 140 & 151 OP PD

Milford-on-Sea care homes Hillyfield Rest Home Ltd See the checklist on page 99 if you are Barnes Lane, Milford-on-Sea, Lymington SO41 0RP considering a care home offering dementia care. Tel: 01590 642121 OP

Milford-on-Sea care homes with nursing

St George’s Nursing Home and Home Care HCA De La Warr Road, Milford-on-Sea, See the checklist on page 97 for useful Lymington SO41 0PS suggestions of questions to ask when looking at care homes. Tel: 01590 648000 OP D PD SI YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs HCA - Hampshire Care Association member

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 141 • Family run care home for the elderly and people with Dementia • Respite/emergency admissions • Daily activities • Outings in homes transport • Secure home and garden • Agency staff never used Tel: 01730 892 081 • Cinnamon Trust Pet Friendly Care Home of the www.rotherbank.com Year Finalist Rotherbank Farm Lane, Liss Forest GU33 7BJ Quality Care For The Elderly | Dementia | Long Term | Respite Care In Family Run Home

For information on home care and how it could If you are considering a care home with nursing, help you, see page 37. see the checklist on page 97.

[email protected] 30 Osborne Road, New Milton Hampshire BH25 6AD Search for care in your area

Osborne Lodge is a well established, family run care home www.carechoices.co.uk which prides itself on its excellent staff team, who fully understand that the only way to deliver the • Find care providers quickly and easily highest standards of care is through exceeding expectations • Search by location and care need in all areas. 01425 618 248

Search for care in your area

www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need With so many providers to choose from, • Information on care quality where do you start? • Links to inspection reports • Additional information, photos and web links • Brochure requests

142 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Netley Abbey care homes Advertisers are highlighted

Abbey House Netley Court 93 Station Road, Netley Abbey, Victoria Road, Netley, Southampton SO31 5DR Southampton SO31 5AH Tel: 023 8045 0320 Advert page 111 OP D PD SI Tel: 023 9247 5219 PD LDA SI Woolston Road Dimensions 11 Kilford Court 28-30 Woolston Road, Netley Abbey, 11 Kilford Court, Botley, Southampton SO30 2TN Southampton SO31 5FQ Tel: 01489 788217 OP PD LDA SI YA Tel: 023 8045 7524 PD LDA YA Dimensions 61 New Road Have you considered all housing options? See 61 New Road, Netley Abbey, Southampton SO31 5AD the information beginning on page 87. Tel: 023 8045 3347 LDA

Netley Abbey care homes with nursing Abbey House Nursing Home See the checklist on page 97 for useful 2 Abbey Hill, Netley Abbey, suggestions of questions to ask when looking at Southampton SO31 5FB care homes with nursing. Tel: 023 8045 4044 OP PD

New Milton care homes

Ashfield Care Homes Ltd Deerhurst HCA 99 Ashley Road, Ashley, New Milton BH25 5BJ 20 Deerleap Way, New Milton BH25 5EU Tel: 01425 628308 LDA YA Tel: 01425 619952 OP PD LDA MH SI YA

Ashfield House – New Milton Denehurst HCA 105 Ashley Road, Ashley, New Milton BH25 5BL 7 Manor Road, New Milton BH25 5EW Tel: 01425 619256 LDA YA Tel: 01425 612842 OP PD LDA MH SI YA Ashley Arnewood Manor Engleburn Care Home 32 Ashley Road, New Milton BH25 6BB Milford Road, New Milton BH25 5PN Tel: 01425 611453 OP Tel: 01425 610865 OP D

Barton Lodge Five-Ways HCA Barton Common Road, New Milton BH25 5PR 42 Albert Road, New Milton BH25 6SP Tel: 01425 617111 OP D PD SI YA Tel: 01425 617051 OP PD LDA MH SI YA

Carlton House Rest Home Ltd HCA Forty4 HCA 15 Barton Court Road, New Milton BH25 6NN 44 Manor Road, New Milton BH25 5EW Tel: 01425 612218 OP D PD MH SI YA Tel: 01425 619938 OP PD LDA MH SI YA

Chestnut Court Care Home HCA Grey Gables (New Milton) Ltd 9 Copse Road, New Milton BH25 6ES 29 Kennard Road, New Milton BH25 5JR Tel: 01425 620000 OP D LDA YA Tel: 01425 610144 OP D YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs HCA - Hampshire Care Association member

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 143 Alton Manor Specialist elderly care in a warm and friendly atmosphere

Living at Alton Manor is All About You • Delivering a high standard of quality care • Fully trained staff at all times of day and night • 26 single and 4 double bedrooms all with en-suite facilities • Special activities for dementia related conditions • Elevator to all floors • Specialist bathing and shower facilities • 24 hour nurse call system • Delicious and varied home cooked cuisine catering for all dietary requirements • Newspaper delivery available • Lovely landscaped garden • Varied social and recreational activities • Hairdressing and chiropody services • Elegant dining room with circular tables to encourage interaction

For more information, to request a brochure or arrange a visit, please call the Manager on 023 9286 2904 8-12 Herbert Road, Southsea, Portsmouth, PO4 0QA email: [email protected] website: www.altoncaregroup.com See also our main advertisement on page 5

Family run local care homes, Care proud of our reputation for elderly care QUALITY CARE & FULFILLING LIFESTYLES

DOWNS HOUSE STROUD HOUSE A graciously appointed home with all rooms en-suite, A friendly, comfortable care home for the elderly large public areas, coffee bar, lifts to all floors and providing quality dementia care in a safe homely beautiful landscaped gardens. environment. • Long stay, Respite and Day care • Secure, warm, friendly & homely environments • Professionally supervised 24 hour care • Regular entertainment, activities & outings • Delicious home cooked food

Downs House, Reservoir Lane, Petersfield GU32 2HX Stroud House, Rothercombe Lane, Stroud GU32 3PQ Service Telephone:OP Older people 01730 (65+) 261474D Dementia PD PhysicalTelephone: disability LDA Learning 01730 disability, 265691 autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs HCA - Hampshire [email protected] Association member • www.southdownscare.co.uk

144 Visit connecttosupporthampshire.org.uk to find care providers and services in your area New Milton care homes continued Advertisers are highlighted

Hazelgrove & Martingrove Quaker House 34-36 Lymington Road, New Milton BH25 6PY 40-44 Barton Court Road, New Milton BH25 6NR Tel: 01425 611901 LDA Tel: 01425 617656 OP Ocean Breeze Residential Care Home Sanctuary Supported Living 22 Barton Wood Road, Barton On Sea, (98 Old Milton Road) New Milton BH25 7NN 98 Old Milton Road, New Milton BH25 6EB Tel: 01425 621863 OP D YA Tel: 01425 638212 PD LDA YA Osborne Lodge Rest Home Summerwood HCA 30 Osborne Road, New Milton BH25 6AD 113 Ashley Road, New Milton BH25 5BL Tel: 01425 618248 Advert page 142 OP Tel: 01202 485597 LDA YA Penny Farthing House Twynham HCA Tel: 01425 611840 Christchurch Road, New Milton BH25 6QB Fernhill Lane, New Milton BH25 5SX LDA YA Tel: 01425 618950 LDA YA

New Milton care homes with nursing Ashley Lodge Bupa Care Home White Rock Nursing Home Ltd Golden Hill, Ashley Lane, 15 Chestnut Avenue, Barton-on-Sea, New Milton BH25 5AH New Milton BH25 7BQ Tel: 01425 687991 Advert page 153 OP D PD YA Tel: 01425 613627 OP D Kingfishers Windy Ridge Care Home HCA The Meadows, New Milton BH25 7FJ 32 Barton Lane, Barton-on-Sea, New Milton BH25 7PN Tel: 01425 626700 OP YA Tel: 01425 610529 OP D

Petersfield care homes

Dove House HCA Sanctuary Supported Living – 26 Tilmore Gardens Brewells Lane, Rake GU33 7HZ 26 Tilmore Gardens, Petersfield GU32 2JQ Tel: 01730 894841 LDA Tel: 01730 233124 LDA YA Downs House HCA Stroud House HCA Reservoir Lane, Petersfield GU32 2HX 2 Rothercombe Lane, Petersfield GU32 3PQ Tel: 01730 261474 Advert page 144 OP D PD Tel: 01730 265691 Advert page 144 OP D PD MH

Petersfield care homes with nursing Chatterwood Nursing Home Steep House Nursing Home Huntsbottom Lane, Hillbrow, Liss GU33 7PA Tilmore Road, Petersfield GU32 2HS Tel: 01730 893943 OP D PD Tel: 01730 260095 OP D PD MH Eastfield Nursing HomeHCA See the checklist on page 97 if you are Hillbrow Road, Liss GU33 7PS considering a care home with nursing. Tel: 01730 892268 OP D PD

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs HCA - Hampshire Care Association member

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 145 Portsmouth: Central care homes Advertisers are highlighted

Bluewater Nursing Home Hartford Court 143-147 Kingston Road, Portsmouth PO2 7EB Catherington Place, Portsmouth PO3 6GN Tel: 023 9200 8855 OP D Tel: 01256 383370 OP D PD SI YA

Portsmouth: Central care homes with nursing Mary Rose Manor Advert inside front cover Copnor Road, Portsmouth PO3 5GA See page 100 for information on paying for Tel: 023 9269 9612 OP D PD MH SI YA residential care in Hampshire.

Portsmouth: Cosham care homes Alexandra Rose Residential Care Home Kinross 358 Havant Road, Farlington, Portsmouth PO6 1NE 201 Havant Road, Drayton, Tel: 023 9238 2944 Advert page 147 OP D Portsmouth PO6 1EE Tel: 023 9232 5806 Central Road, 74 OP D YA 74 Central Road, Drayton, Portsmouth PO6 1QX Meadow House Residential Home Tel: 023 9237 6470 OP PD LDA SI YA 47 – 51 Stubbington Avenue, North End, Chilgrove Road, 19 Portsmouth PO2 0HX 19 Chilgrove Road, Drayton, Portsmouth PO6 2ER Tel: 023 9266 4401 OP D PD MH SI Tel: 023 9221 0602 OP PD LDA SI YA Russets East Cosham House Gatcombe Drive, Hilsea, 91 Havant Road, Cosham, Portsmouth PO6 2JD Portsmouth PO2 0TX Tel: 023 9232 1805 OP D MH Tel: 023 9266 3780 LDA YA Hamilton House Victory Re-ablement Unit, The 6 Drayton Lane, Portsmouth PO6 1HG Wylie Road, Portsmouth PO2 9NA Tel: 023 9238 5448 OP D YA Tel: 023 9238 3021 OP PD YA

Portsmouth: Cosham care homes with nursing Cosham Court Nursing Home Have you considered all housing options? See 2-4 Albert Road, Cosham, Portsmouth PO6 3DD the information beginning on page 87. Tel: 023 9232 4301 OP D PD YA

Portsmouth: Southsea care homes

Albert Lodge HCA Alton Manor Care Home – Portsmouth 21 Victoria Road North, 8-12 Herbert Road, Southsea PO5 1PL Southsea PO4 0QA Advert pages 5 & 144 Tel: 023 9283 7545 LDA MH Tel: 023 9286 2904 OP D MH

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs HCA - Hampshire Care Association member

146 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Portsmouth: Southsea care homes continued

Auckland House Festing Grove 55 St Ronans Road, Southsea PO4 0PP 47 Festing Grove, Southsea PO4 9QB Tel: 023 9273 9600 LDA MH Tel: 023 9283 2427 PD LDA YA Autumn Vale Rest Home Oakland Grange The Circle, 26 Clarendon Road, Southsea PO5 2EE 10 Merton Road, Southsea PO5 2AG Tel: 023 9282 6034 OP MH Tel: 023 9282 0141 OP D PD LDA YA Beaconsfield Residential Care Home Ormsby Lodge 13 Nelson Road, Southsea PO5 2AS 1 Ormsby Road, Southsea PO5 2AL Tel: 023 9273 8752 Tel: 023 9282 4094 LDA MH OP PD LDA YA Royal Mencap Society – 145 Kingsley Road Braemar Care Home 145 Kingsley Road, Portsmouth PO4 8HN 24-26 Wimbledon Park Road, Southsea PO5 2PU Tel: 023 9229 4649 LDA Tel: 023 9281 1399 OP D Seaview Residential Home Ltd Clarendon Care Home 67-69 Festing Grove, Southsea PO4 9QE 64-66 Clarendon Road, Southsea PO5 2JZ Tel: 023 9282 5097 OP D MH YA Tel: 023 9282 4644 OP D Shearwater Downham Lodge HCA Moorings Way, Milton, Portsmouth PO4 8QW 29 St Edwards Road, Southsea PO5 3DH Tel: 023 9277 6130 OP D Tel: 023 9282 8124 OP MH YA St Vincent House – Southsea Elizabeth House Care Home Adults St Vincent House, 20-21 Clarance Parade, 59-61 St Ronans Road, Southsea, Portsmouth PO4 0PP Southsea PO5 3NU Tel: 023 9273 3044 LDA MH YA Tel: 023 9242 2822 OP D PD

Farlington

Providers of Quality and Dedicated Care

No. 358 Havant Road Farlington,Portsmouth Hampshire po6 1ne Tel: (023) 9238 2944 Email: [email protected] Web: www.alexandra-rose.co.uk

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs HCA - Hampshire Care Association member

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 147 Portsmouth: Southsea care homes continued Advertisers are highlighted

Victoria Lodge HCA You Trust, The – 34-36 Shaftesbury Road 19 Victoria Road North, Southsea PO5 1PL Southsea, Portsmouth PO5 3JR Tel: 023 9275 4411 MH YA Tel: 023 9229 4414 MH

Portsmouth: Southsea care homes with nursing Aquarius Nursing Home Living Plus Healthcare Ltd 2-6 Spencer Road, Southsea PO4 9RN t/a Queen Anne Lodge Tel: 023 9281 1824 OP D MH YA 1-5 Nightingale Road, Southsea PO5 3JH Bluebell Nursing Home Tel: 023 9282 7134 OP D LDA SI AD 45-53 St Ronan’s Road, Southsea PO4 0PP Quality Care Management Ltd Tel: 023 9282 3104 OP D 2-6 Spencer Road, Southsea PO4 9RN Harry Sotnick House Tel: 023 9281 1824 OP D MH YA Cranleigh Avenue, Portsmouth PO1 5LU Regency Nursing Home Tel: 023 9282 0703 OP D PD SI YA 13 St Helens Parade, Haven Rest Home, The Southsea PO4 0QJ 191 Havant Road, Drayton, Portsmouth PO6 1EE Tel: 023 9282 0722 OP D PD SI Tel: 023 9237 2356 OP D PD SI St Ronans Nursing and Residential Care Home HCA Home of Comfort Nursing Home HCA 23-31 St Ronans Road, Southsea, 17 Victoria Grove, Southsea PO5 1NF Portsmouth PO4 0PP Tel: 023 9273 0063 OP PD Tel: 023 9273 3359 OP D PD LDA MH SI YA

Ringwood care homes Hightown Road Whitegates Care Home 75 Hightown Road, Ringwood BH24 1NH Gravel Lane, Ringwood BH24 1LL Tel: 01425 461269 PD LDA Tel: 01425 472302 OP PD Northfield House Woodside Lodge 144 Northfield Road, Poulner, Ringwood BH24 1SU 160 Burley Road, Bransgore, Christchurch BH23 8DB Tel: 01725 517223 PD LDA SI Tel: 01425 673030 Advert page 98 OP D MH Oak Mount Care Home St Elmo Care Home is a 23 bedded home Narrow Lane, Ringwood BH24 3EN nestled in the Ringwood area with close Tel: 01425 479492 OP D MH access to the New Forest, Ringwood and ‘Home from home’ the town’s facilities. St Elmo Care Home The care home provides Residential care, and specialises in providing care for people Gorley Road, Poulner, Ringwood BH24 1TH living with dementia, with a reputation for Tel: 01425 472922 Advert adjacent OP D the excellent quality of care it provides. For more information, please contact Stables Flat Lesley Hatton on 01425 472922 or The Stable Family Home Trust, visit www.qualitycaregroup.co.uk St Elmo Care Home, Gorley Road, The Stables Bisterne, Ringwood BH24 3BN Ringwood, Hampshire BH24 1TH Tel: 01425 485192 LDA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs HCA - Hampshire Care Association member

148 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Peace of mind Luxury residential care in Southampton Welcome to Speedwell Court. We are experienced in providing exceptional services to a new generation of people looking for first class quality, comfort and companionship in retirement. Abbeyfield can support you and your family in making the right decision when it comes to care in later life.

DROP IN NEAR HASKINS GARDEN CENTRE

To find out more about our care services, and post-operative and

Servicerespite OP stays, Older people please (65+) D getDementia in touch. PD Call Physical us disability on LDA023 Learning 8235 disability, 6996 autism User Bands MHor Mental email health usSI at Sensory [email protected] impairment YA Younger adults AD People who misuse alcohol or drugs HCA - Hampshire Care Association member

Speedwell Court, Road, West End, Southampton, Hampshire SO18 3HW Registered Charity No. 200719 Company No. 574816 Homes England No. H1046 Ringwood care homes with nursing See page 148 for the Service User Bands Key Advertisers are highlighted

Bickerley Green Care Home with Nursing Gorselands Nursing Home HCA Kingsbury Lane, Ringwood BH24 1EL Coach Hill Lane, Burley Street, Ringwood BH24 4HN Tel: 01425 473312 OP D YA Tel: 01425 402316 OP D PD

Romsey care homes

Abbotswood Court Marika House HCA Minchin Road, Romsey SO51 0BL Stoneymarsh, , Romsey SO51 0LB Tel: 01794 528700 Advert page 111 OP D PD SI YA Tel: 0845 094 9295 LDA SI YA Edwina Mountbatten HouseHCA Timaru HCA Palmerston Street, Romsey SO51 8GH Great Bridge Road, Romsey SO51 0HB Tel: 01794 518317 OP D Tel: 01794 523731 LDA Greenview Residential Care Home HCA Woodley Grange Green, Lockerley, Romsey SO51 0JN Winchester Hill, Romsey SO51 7NU Tel: 01794 341200 OP D MH Tel: 01794 523100 OP D PD SI

Romsey care homes with nursing Cedar Lawn Nursing Home Kingfisher Court Cedar Lawn, Road, Romsey SO51 7US Lane, , Tel: 01794 523300 Advert page 151 OP PD Southampton SO52 9LP Tel: 023 8073 9006 OP PD LDA MH SI YA Dunwood Manor Nursing Home Knights’ Grove Bupa Care Home , Romsey SO51 6FD Thomas Road, North Baddesley, Tel: 01794 513033 Advert page 151 OP D PD Southampton SO52 9EW Durban House HCA Tel: 0238 098 2441 Advert page 153 D YA 33 Woodley Lane, Romsey SO51 7JL Marie Louise House Nursing Home HCA Tel: 01794 512332 OP D PD Newton Lane, Romsey SO51 8GZ Fryers House Tel: 01794 521224 OP D – Care Home with Nursing Physical Disabilities Waverley Lodge Nursing Home Fryers Close, Romsey SO51 5AD Sherfield English, Romsey SO51 6FD Tel: 01794 526200 OP PD YA Tel: 01794 513033 Advert page 151 OP PD

Southampton: Bassett care homes Bassett House Poplars Care Home 1 Bassett Avenue, Southampton SO16 7DP 4 Glen Eyre Way, Bassett, Tel: 023 8076 9432 LDA Southampton SO16 3GD Keychange Charity Fair Havens Care Home Tel: 023 8067 7831 OP D 468 Winchester Road, Bassett, Squirrels Southampton SO16 7DD The Squirrels, Manor Road, Chilworth, Tel: 023 8079 0874 OP D PD Southampton SO16 7JE Mercury House Tel: 023 8235 1805 LDA YA 85 Mercury Close, Southampton SO16 8BJ See page 97 for a care home checklist. Tel: 023 8073 9500 LDA YA

150 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Sentinel Romsey:HCC 19/02/2020 14:17 Page 1

Dedicated Nursing Care in four Luxurious Homes around Romsey Person Centred Care is the philosophy we promote within all our homes. Staff are trained in this approach and bring kindness, compassion and patience to those in their care promoting choice, independence and dignity at all times. Each Resident has an individual personalised support plan which is initially developed with the Resident and their family. This support plan is constantly reviewed to reflect the changing needs of the Resident. Plus specialist activities co-ordinators arrange varied programmes of entertainment on a group or individual basis, both inside and outside all the homes. Cedar Lawn Nursing Home Waverley Lodge Nursing Home

Cedar Lawn is a stately manor house situated in This purpose built 26 bed nursing home provides pleasant grounds 1 mile from the centre of Romsey specialist nursing care for young physically disabled Registered for general nursing care respite and palliative and respite care for Clients from 18 years palliative care for Residents over 65. and over in 12 acres of beautiful gardens situated just outside Romsey. The original house has been modernised and refurbished to retain its comfort and character whilst Caring for young physically disabled people means incorporating the very latest equipment expected of creating an atmosphere that encourages independence a modern nursing home. and social interaction in a warm, homely environment. Dunwood Manor Nursing Home New Forest Nursing Home

Situated just outside Romsey this stately country In the heart of the New Forest, yet only 10 minutes house sits in twelve acres of beautiful gardens. from Junction 1 on the M27 this beautiful country The home has two independent wings specifically house is surrounded by eight acres of mature and designed to cater for different Reside nt needs. landscaped gardens. Beeches is a fully secure wing established to Sympathetically modernised and refurbished over provide care for Clients with dementia aged recent years the home provides nursing care for 60 years and above. clients 60 years and above plus respite, specialist WillowsServiceoffe rs generalOP Older nu peoplersing care (65+), respiteD Dementia and palliativePD Physical and disability physically LDA Learningdisabled disability, nursing autism care, for specialistUser BandspalliativeMH care Mental for health clients ofSI 60 Sensory years impairment clientsYA Younger from adults 18 yea ADrs and People ove whor. misuse alcohol or drugs and HCAabo -ve Hampshire. Care Association member For more information call 02380 813556 or visit www.sentinel-healthcare.com Sentinel H E A L T H CARE Southampton: Bassett care homes with nursing Advertisers are highlighted

Sunrise of Bassett See page 100 for information on paying for 111 Burgess Road, Southampton SO16 7AG residential care in Hampshire. Tel: 023 8070 6050 OP D

Southampton: Bitterne care homes

Appleton House HCA Retreat House HCA 26 Chafen Road, Southampton SO18 1BB 9 Montague Avenue, Tel: 0203 195 0118 MH YA Southampton SO19 0QH Tel: 023 8044 2860 Chesham House HCA LDA MH YA 194 West End Road, Bitterne, Southampton SO18 6PN Speedwell Court Tel: 023 8047 2912 MH YA Mansbridge Road, West End, Cwello Lodge Southampton SO18 3HW 17 Cobbet Road, Southampton SO18 1HJ Tel: 023 8235 6990 Advert page 149 OP D PD SI YA Tel: 023 8055 9628 LDA MH St Catherine Care Home HCA Holcroft House 19-21 St Catherines Road, Holcroft Road, Thornhill, Southampton SO19 6HA Southampton SO18 1LL Tel: 023 8040 2689 OP D Tel: 023 8067 2626 OP D MH Oakwood Residential Home St Katherine Care Home HCA 192 West End Road, Bitterne, Southampton SO18 6PN 9 Cobbett Road, Southampton SO18 1HJ Tel: 023 8046 6143 OP D Tel: 023 8055 6633 OP D MH

Southampton: Bitterne care homes with nursing Oak Lodge Bupa Care Home Peartree House 45 Freemantle Common Road, Southampton SO19 7NG 8a Peartree Avenue, Bitterne, Southampton SO19 7JP Tel: 0238 098 5880 Advert page 153 D Tel: 023 8044 8168 OP PD YA

Southampton: Central care homes See page 155 for the Service User Bands Key Brooke House Roberts Lodge 123 Millbrook Road East, Freemantle, 20 Roberts Road, Southampton SO15 5DE Southampton SO15 1HQ Tel: 023 8033 5305 LDA Tel: 023 8023 5221 LDA MH YA Rose Road Association, The Bradbury Centre, 300 Aldermoor Road, Crowlin House Southampton SO16 5NA Calmore Road, Calmore, Southampton SO40 2RA Tel: 023 8072 1234 PD LDA SI YA Tel: 023 8086 0898 MH YA Seventrees Devon Lodge Blackfield Road, Fawley, Southampton SO45 1EH 23a Grange Road, Hedge End, Tel: 023 8089 2671 LDA MH Southampton SO30 2FL Vital Links Solutions Tel: 01489 772820 LDA YA 93 Paynes Road, Southampton SO15 3BX Natalie House Tel: 07515 555489 OP MH YA 34-36 St Mary’s Road, St Marys, Winchester Road, 374-376 Southampton SO14 0BG Winchester Road, Southampton SO16 6TW Tel: 0300 304 5466 MH AD Tel: 023 8078 9786 LDA

152 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Southampton: Central care homes with nursing Advertisers are highlighted

St Annes Nursing Home Wilton Manor Bupa Care Home 1-3 Lawn Road, Wilton Avenue, Southampton SO17 2EX Southampton SO15 2HA Tel: 023 8058 5032 OP D PD Tel: 0238 098 3373 Advert below D MH

Southampton: Portswood care homes See page 155 for the Service User Bands Key Brookvale House Ivydene 4 Brookvale Road, Portswood, 70 Belmont Road, Portswood, Southampton SO17 2GE Southampton SO17 1QL Advert inside front cover Tel: 023 8058 6376 LDA YA Tel: 023 8032 2541 OP D PD MH Lawn House Dimensions 53 Cambridge Road 4 Lawn Road, Southampton SO17 2EY 53 Cambridge Road, Southampton SO14 6UT Tel: 023 8058 4911 LDA MH YA Tel: 023 8055 4855 LDA Lawnbrook Care Home HCA Greensleeves Residential Care Home HCA 15 Lawn Road, Southampton SO17 2EX 8 Westwood Road, Portswood, Tel: 023 8057 7786 OP D PD MH Southampton SO17 1DN Tel: 023 8055 3668 Advert page 154 OP D Mayflower Court 62-70 Westwood Road, Harefield Lodge Southampton SO17 1DP 6 Westwood Road, Portswood, Southampton SO17 1DN Tel: 0808 102 5245 Advert page 154 OP D YA Tel: 023 8055 5802 LDA YA Holmhurst Care Home Mrs Evelyn Larmouth – 45 Westridge Road 28 Gordon Avenue, Portswood, 45 Westridge Road, Portswood, Southampton SO14 6WD Southampton SO17 2HP Tel: 023 8055 7999 MH YA Tel: 023 8055 8692 OP

Your local Bupa care homes in Hampshire.

If you’re considering care for an elderly loved one, a warm, welcoming place close to family and friends means a lot. That’s why our choice of long and short-term care options in Hampshire could be something for you to think about.

Talk to us about our homes in Hampshire Look in the listings 0808 296 4527 for our homes Lines are open 8am to 6.30pm Monday to Friday, 9am to 12.30pm Saturday. Closed Sundays and bank holidays. Phone calls are free to 0808 numbers. We may record or monitor our calls.

All types of funding welcome No health insurance needed

2972/33777/MAR20 CS 01631

Visit www.carechoices.co.uk for further assistance with your search for care 153 02380 864571 • www.tendringcare.co.uk [email protected]

Tendring Residential Care Home, Ringwood Road Netley Marsh, Totton, Hampshire SO40 7DY

Tendring Residential Care Home is a 23 bedded home situated in Totton with close access to Southampton and proximity to the New Forest. We cater for a mixed client group but do specialise in dementia care.

This delightful home offers some rooms with patio doors, which open out onto the pretty garden space where residents can enjoy a cup of tea or lunch under the gazebo cover provided. This is encouraged by the staff who are here to cater for your every need. For more information, please contact us Residential Care Home for Older Persons

tStaff were caring and attentive, treating people with dignity and respectt � Westwood Road, Family-Run and Personal Wide Range of Rooms Est. Southampton SOOO DN greensleevesrchhgmail.com www.greensleevescare.com Tel:

Precious moments everyday

The best things in life are the people you love and the memories you cherish. At our Anchor care homes we’re here to support you to create more special moments.

62-70 Westwood Road, Southampton, Hampshire, SO17 1DP. Call 0808 102 5245 Orchard Gardens care home 1 Garnier Drive, Eastleigh, Bishopstoke, Hampshire, SO50 6HE. Call 0808 102 5261

Visit anchor.org.uk/our-care

154 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Southampton: Portswood care homes continued Advertisers are highlighted

Shaftesbury Rest HomeHCA White Lodge Rest Home 49 Shaftesbury Avenue, Highfield, 79-83 Alma Road, Southampton SO17 1SE Southampton SO14 6UQ Tel: 023 8058 4478 OP D MH Tel: 023 8055 4478 OP D MH

Southampton: Shirley care homes

Abbey Retirement Home HCA Haven Rose Residential Care Home Ltd HCA 348 Winchester Road, 33 Landguard Road, Southampton SO15 5DL Southampton SO16 6TW Tel: 023 8032 2999 OP D PD MH SI YA Tel: 023 8070 2671 OP D MH Respite Unit for Adults with Learning Disabilities Ashwood Rest Home 32 Kentish Road, Southampton SO15 3GX 10-12 Shirley Avenue, Shirley, Tel: 023 8091 7617 LDA YA Southampton SO15 5NG Rowan House HCA Tel: 023 8078 0232 OP D PD MH SI 9 Darwin Road, Shirley, Southampton SO15 5BS Dimensions 1 Michigan Way Tel: 023 8022 5238 OP D MH 1 Michigan Way, Totton, Southampton SO40 8XE Stanwell Rest Home Tel: 023 8086 5753 OP D PD LDA SI 72-76 Shirley Avenue, Southampton SO15 5NJ Fritham Lodge HCA Tel: 023 8077 5942 OP D MH 36 Shirley Park Road, Shirley, Thornbury House Southampton SO16 4FU 39 Thornbury Avenue, Southampton SO15 5BQ Tel: 023 8077 4221 MH YA Tel: 023 8022 1165 OP PD LDA SI YA

Southampton: Shirley care homes with nursing

Hampton Lodge (St Basils) St Johns Nursing Home 33 Hill Lane, Southampton SO15 Rownhams Lane, Rownhams, Tel: 023 8022 6976 OP Southampton SO16 8AR Tel: 023 8073 2330 Northlands House Bupa Care Home OP PD 6 Westrow Road, Southampton SO15 2LY Tel: 0238 098 1268 Advert page 153 OP PD See page 97 for a care home checklist.

Southampton: Woolston care homes Aspen Lodge Care Home Buttercup House Care Home 222 Weston Lane, Southampton SO19 9HL 12 Radstock Road, Woolston, Southampton SO19 2HP Tel: 023 8042 1154 OP D PD MH SI YA Tel: 023 8044 8982 OP D MH Bridge House Chessel Avenue 2 Bedford Avenue, Southampton SO19 9GF 1 Chessel Avenue, Bitterne, Southampton SO19 4DY Tel: 07803 507484 MH YA Tel: 023 8043 5999 PD LDA MH YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs HCA - Hampshire Care Association member

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 155 Southampton: Woolston care homes continued

Delrose Springfield House Care Home 99 Portsmouth Road, Southampton SO19 9BE 95-97 Portsmouth Road, Woolston, Tel: 023 8043 7673 OP LDA YA Southampton SO19 9BE Lavender House Care Home Tel: 023 8044 2873 OP D 166 Newtown Road, Southampton SO19 9HR St Elizabeth HCA Tel: 023 8044 4234 OP D 115 Swift Road, Southampton SO19 9ER Linden House Care Home Tel: 020 3804 21212 OP D 44-46 Station Road, Sholing, St James Care Southampton SO19 8HH 106-108 Radstock Road, Woolston, Tel: 023 8044 1472 OP D MH Southampton SO19 2HU Tel: 023 8044 5310 Oaklea HCA OP D MH AD 29 Oak Road, Woolston, Starboard House Southampton SO19 9BQ 105 Obelisk Road, Woolston, Southampton SO19 9DN Tel: 023 8044 6451 LDA YA Tel: 023 8043 4317 LDA Rosewood Care Home Weston Court 131a Swift Road, Woolston, Southampton SO19 9ES Kingsclere Avenue, Southampton SO19 9LB Tel: 023 8068 5224 OP D Tel: 07598 810893 OP LDA YA

Southampton: Woolston care homes with nursing Hawthorns Care Centre, The South Haven Lodge Care Home Regent House, Theobald Street, 69-73 Portsmouth Road, Borehamwood WD6 4RS Woolston SO19 9BE Tel: 023 8044 3061 OP D YA Tel: 023 8068 5606 OP D MH YA

Stockbridge care homes with nursing

Winton Care Home HCA If you are considering a care home with nursing, Wallop House, , Stockbridge SO20 8HE see the checklist on page 97. Tel: 01264 781366 OP D PD SI

Oakdene is a family run home with We are proud to offer high quality Day OAKDENE a large, beautiful landscaped garden Care and specialist dementia care in Residential Home situated on the old A3 between Cowplain a friendly environment. We provide and Waterlooville, near bus routes. a range of daily activities and regular outings for our residents, so there is Our well trained staff are there to never a dull moment. provide a high standard of care within a happy home. For more information, contact us: We not only respect our residents’ independence, but actively encourage T: 02392 640055 them to be as independent as possible. 197 London Road, Waterlooville, PO7 7RN

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs HCA - Hampshire Care Association member

156 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Totton care homes Advertisers are highlighted

Avondale Lodge Care Home Jacob’s Lodge Hythe Road, Marchwood, Southampton SO40 4WT Jacob’s Gutter Lane, Hounsdown, Totton SO40 9FT Tel: 023 8066 6534 OP D MH Tel: 01329 854812 LDA YA Care Management Group Ltd – 23 Valley Road Jaden House 23 Valley Road, Totton, Southampton SO40 9FP 33 Hammonds Lane, Totton, Southampton SO40 3LF Tel: 023 8086 7680 Tel: 023 8178 8184 OP D PD LDA MH SI YA LDA MH SI Poplars, The Dimensions 123 Calmore Road 347 Salisbury Road, Totton, Southampton SO40 3NF 123 Calmore Road, Calmore, Southampton SO40 2RA Tel: 023 8086 9477 OP LDA Tel: 023 8066 8139 LDA Tendring Care Homes Ltd Farmhouse Care Home HCA Ringwood Road, Netley Marsh, 87 Water Lane, Totton, Southampton SO40 3DJ Southampton SO40 7DY Tel: 023 8086 8895 OP D Tel: 023 8086 4571 Advert page 154 OP D Forest Edge HCA Woodlands Southampton Road, Cadnam, 375 Woodlands Road, Woodlands, Southampton SO40 2NF Netley Marsh, Southampton SO40 7GB Tel: 023 8081 3334 OP D PD MH SI Tel: 023 8087 1704 LDA YA

Totton care homes with nursing Birches Nursing Home, The Forest Court Nursing Home 239 Water Lane, Totton, Southampton SO40 3GE Forest Way, Tatchbury Mount, Calmore, Southampton SO40 2PZ Tel: 023 8066 7141 OP PD Tel: 023 8066 4770 OP D YA Colbury House Nursing and Residential Home Laurel Care Home HCA Hill Street, Calmore, Southampton SO40 2RX Salisbury Road, Calmore, Southampton SO40 2RW Tel: 023 8086 9876 OP D PD Tel: 023 8086 9861 OP D PD

Waterlooville care homes See page 156 for the Service User Bands Key Bayith House Easterlea HCA 16 Bevan Road, Waterlooville PO8 9QH Easterlea Rest Home, Hambledon Road, Tel: 07886 102176 OP D MH YA Denmead, Waterlooville PO7 6QG Tel: 023 9226 2551 OP Bayith Rest Home 18-20 Bevan Road, Green Meadows Care Home Green Lane, Denmead, Waterlooville PO7 6LW Waterlooville PO8 9QH Tel: 023 9225 5328 OP D YA Tel: 023 9259 7388 OP D MH Hart Plain Care Care Management Group 79 Silvester Road, Cowplain, Waterlooville PO8 8TR – Winston Lodge Tel: 023 9225 7995 OP LDA YA 362 London Road, Waterlooville PO7 7SR Holmside Tel: 023 9264 7895 LDA Hambledon Road, Denmead, Waterlooville PO7 6PS Denmead Grange Tel: 023 9225 5364 LDA YA Parklands Business Park, Forest Road, Denmead, Hurstville Drive Waterlooville PO7 6XP 36 Hurtsville Drive, Waterlooville PO7 7ND Tel: 02380 089 118 Advert page 96 OP D Y Tel: 023 9224 0811 PD LDA YA

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 157 Waterlooville care homes continued Advertisers are highlighted

Linda Grove Purbeck House Care Home HCA 17a Linda Grove, Cowplain, Waterlooville PO8 8UX 135 London Road, Waterlooville PO7 7SH Tel: 023 9226 2356 LDA Tel: 023 9226 1307 OP D LDA MH Oakdene Residential Home HCA Royal Mencap Society - 178 London Road Oakdene, 197 London Road, 178 London Road, Waterlooville PO7 5SP Waterlooville PO7 7RN Tel: 0808 808 1111 LDA Tel: 023 9264 0055 Advert page 156 OP D Wellington Vale Care Home Darnel Road, Waterlooville PO7 7TY Oaklands Care Home Tel: 023 9224 0486 Advert page 111 216 Stakes Hill Road, Waterlooville PO7 5UJ OP D PD SI YA Tel: 023 9226 6343 OP D YA Woodlands Care Home HCA Parkwood Lodge 19-23 Lovedean Lane, Lovedean, 181 London Road, Waterlooville PO7 7RL Waterlooville PO8 8HJ Tel: 023 9226 8073 MH Tel: 023 9259 4427 Advert inside front cover OP D MH

Waterlooville care homes with nursing See page 159 for the Service User Bands Key Latham Lodge Nursing and Residential Care Home Two Beeches Nursing Home HCA 137-139 Stakes Road, Purbrook PO7 5PD 2 Wallis Road, Waterlooville PO7 7RX Tel: 0808 223 5356 Advert below OP YA Tel: 023 9223 2706 OP D PD Lodge See page 99 for a residential dementia care 43 Stakes Hill Road, Waterlooville PO7 7LA checklist. Tel: 023 9225 5556 OP D PD LDA MH YA

Residential | Nursing | Dementia | Respite | Permanent CARE for a place to call home?

Looking for exceptional care that’s as individual as you are, transparent Blenheim Court, Liss, GU33 6JA pricing and over 25 years’ experience to give you peace of mind now and in the future?

Call to find out about our inclusive care packages and current availability in Hampshire, and why all Latham Lodge, Portsmouth, PO7 5PD our homes in the area are rated ‘Good’ by the CQC.*

Freephone 0808 223 5356 www.caringhomes.org/hampshire

*Correct at time of print East Hill House, Liss, GU33 7RR

158 Visit connecttosupporthampshire.org.uk to find care providers and services in your area West End care homes Advertisers are highlighted

Care Management Group Sennen Lodge – Telegraph Road Kanes Hill, West End, 4A Telegraph Road, West End, Southampton SO19 6AJ Southampton SO30 3EJ Tel: 023 8047 1725 LDA YA Tel: 023 8047 3629 OP PD LDA MH SI YA Sunnycroft Residential Care Home Dawson Lodge 143 Moorgreen Road, West End, Botley Road, West End, Southampton SO30 3RS Southampton SO30 2HG Tel: 023 8046 5707 OP D Tel: 023 80472503 OP D Pinewood Rest Home See the checklist on page 97 for useful 34 Telegraph Road, West End, suggestions of questions to ask when looking at Southampton SO30 3EX care homes. Tel: 023 8047 2722 OP D

West End care homes with nursing Oaklands House Care Centre Allington Lane, West End, Southampton SO30 3HP Tel: 023 8047 2581 OP D MH

Wickham care homes

Otterbourne House Lodge HCA Otterbourne Road, Compton, Winchester SO21 2BB St Annes Lane, Shedfield, Southampton SO32 2JZ Tel: 01962 715634 LDA YA Tel: 01329 833463 Advert page 124 OP D MH

Wickham care homes with nursing Kitnocks House Wickham Road, Curdridge, Southampton SO32 2HG For information on home care and how it could help you, see page 37. Tel: 01489 798244 OP D PD MH SI YA

Winchester care homes

Brackenlea Care Home Cambria House HCA Pearson Lane, Shawford, 24 St Peters Street, Winchester SO23 8BP Winchester SO21 2AG Advert inside front cover Tel: 01962 865226 LDA Tel: 01962 713242 OP D PD MH Compton House HCA Brendoncare Meadway HCA Otterbourne Road, Compton, Mead Road, St Cross, Winchester SO23 9RF Winchester SO21 2BB Tel: 01962 865784 OP Tel: 020 3195 3565 LDA YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs HCA - Hampshire Care Association member

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 159 Winchester care homes continued

Kirtling House St Cross Grange 14 Compton Road, Winchester SO23 9SL 140 St Cross Road, Winchester SO23 9RJ Tel: 01962 862580 MH Tel: 01962 854865 OP D PD MH SI YA Cottage Tegfield House Old Alresford, Alresford SO24 9DH 24 Avenue, Winchester SO22 5HD Tel: 01962 734121 OP D MH Tel: 01962 854600 OP Otterbourne Grange Residential Care Home Upton Grey Close Care Home Grange Drive, Otterbourne, Winchester SO21 2HZ 23 Upton Grey Close, Winchester SO22 6NE Tel: 023 8025 3519 OP D YA Tel: 01962 886361 LDA Ridgemede Care Have you considered all housing options? See Bishops Waltham, Southampton SO32 1DX the information beginning on page 87. Tel: 01489 892511 OP D PD

Winchester care homes with nursing Abbotts Barton St Catherine’s View 40 Worthy Road, Winchester SO23 7HB 212 Stanmore Lane, Winchester SO22 4BL Tel: 01962 626800 OP YA Tel: 01962 892200 OP D Bereweeke Court Care Home Sunrise of Winchester Bereweeke Road, Winchester SO22 6AN Stockbridge Road, Winchester SO22 5JH Tel: 01962 878999 OP D MH Tel: 01962 814400 OP D Brendoncare Otterbourne HillHCA Sutton Manor Care HomeHCA Otterbourne Hill, Otterbourne, Winchester SO21 2FL , Winchester SO21 3JX Tel: 01962 852133 OP D PD SI Tel: 01962 760188 OP PD SI Brendoncare Park Road HCA Westacre Nursing Home HCA Park Road, Winchester SO23 7BE Sleepers Hill, Winchester SO22 4NE Tel: 01962 869287 OP Tel: 01962 855188 OP D Dower House Nursing Home, The Westholme Care Home Springvale Road, , 55 Harestock Road, Winchester SO22 6NT Winchester SO23 7LD Tel: 01962 881481 OP D YA Tel: 01962 882848 OP Flowerdown Care Home 50 Harestock Road, Winchester SO22 6NT Tel: 01962 881060 OP Moorside HCA Union St, Durngate, Winchester SO23 8DU Tel: 01962 854548 OP D MH

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs HCA - Hampshire Care Association member

160 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Quick and easy reference

Overview of where to get help 8 Computers, training 9 Protecting vulnerable people 68 Concessionary fares 23 Help in making decisions/Powers of Day activities/centres/services 26 Attorney/Court of Protection 85 Disabled drivers 21 Advice and support for cares, families and friends 66 Driving advice 21 Finance and funding Employment 82 Assessment by adult social care services 100 Good Neighbours groups 17 Attendance Allowance 103 Holidays 26 Benefits calculators 103 Hospital appointments 17 Benefit cap 103 Internet access 9 Carer’s Allowance 69 Motability schemes 21 Carer’s Credit 69 Older Drivers Forum 21 Cold Weather Payment 38 Public transport 22 Court of Protection 86 Rail travel 23 Debt and budgeting 106 Respite care 68 Disability Living Allowance (DLA) 69 Road safety 21 Disabled Facilities Grant 24 Shopmobility schemes 25 Financial abuse 86 Shopping 25 Heating costs 38 Sport 26 Housing Benefit 94 Taxi services 22 Paying for care 100 Toilets for disabled people 77 Powers of Attorney 85 Training 82 Personal Independence Payment (PIP) 103 Travel agents 25 Welfare Assistance 105 Wheelchair safety 23

Winter Fuel Payments 38 Health and wellbeing Getting out and about Accidents and emergencies 68 AccessAble 25 Alcohol abuse 12 Blue badges (parking) 21 Alzheimer’s disease 74 Bus pass 23 Bereavement 84 Buses 22 Cancer 70 Cinema 26 Chiropodists 12 Coach travel 24 Dementia 74 Community transport 22 Drug abuse 12

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 161 Quick and easy reference continued

Health and wellbeing continued Junk mail 42 End of life care 83 Maintenance 39 Falls prevention 10 Meals 38 Foot health 12 Personal alarms 73 Hearing loss 77 Pets 18 Hospices 70 Repairs 39 Hospital stays 17 Residential care 87 Medicines 20 Safety checks 41 Mental health 72 Scams 42 Occupational therapists 32 Security at home 41 Optician/optometrist 80 Shopping 25 Pharmacists 20 Smoke detectors 41 Podiatrists 12 Telecare 73 Sight loss 80 Utility suppliers 40 Terminal illness 83 Warmth 38 Wellbeing centres 15 Living with disabilities Home/housing Advocacy 85 Alarm systems 30 Autism/Asperger syndrome 70 Alterations to your home 36 Blindness 80 British Telecom (BT) 40 Communication support 79 Buy with Confidence 39 Deafblind 77 Cleaning 39 Deafness 77 Consumer advice 41 Equipment 29 Councils for Voluntary Service (CVS) 40 Fire safety 41 Electricity 40 Emergencies (household) 40 Hearing loss 77 Equipment 29 Learning disabilities 72 Falls and trips 10 Mental health 14 Fire safety 41 Mobility problems 35 Gardening 40 Physical disabilities 76 Gas supply 40 Safe Place scheme 71 Good Neighbours 29 Shopping 25 Handyperson Schemes 39 Sight loss 80 Heating 38 Walking aids 35 Home help 43 Wheelchair and mobility aids 69 Housing options 94 Wheelchair safety 23

162 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Index – Home care provider listings Advertisers in bold

Angels Care Agency 49 BrendonCare Otterbourne Hill 51 A Apex Prime Care – Andover 49 Bridge-it Options Ltd 51 ABClivein Care Hampshire 47 Apex Prime Care Havant 49 Brighter Care Agency Ltd 52 Abicare Service Ltd 47 Apex Prime Care – Portsmouth 49 Brightspark Care Ltd 52 Ability Housing Prospect Lane 47 Apex Prime Care – Shirley 49 Brightwater 52 Brooke House 52 Abounding Support & Care Ltd 47 Appletree Support Ltd 49 BS Care Ltd 52 Absolute Healthcare Providers 47 AQS Homecare Burleys Home Care 52 ACASA 47 – Hampshire East 49 Access Care Management Ltd 47 AQS Homecare Hampshire 49 Acorn Homecare 47 ARCH Winchester 49 C Acqua Doria 47 Calida Care Ltd 52 Aster Care Ltd 49 Adelaide Health Centre 47 Cameron Home Care 52 Auckland Care Ltd 49 Admiral Care Ltd 47 Care 4 U Hampshire Ltd 52 Audley Care Stanbridge Earls 49 Advance Fareham 47 Care Opportunities Supported Affinity Trust – Domiciliary Care Living 52 Agency – South 47 B Care Together Ltd Agincare UK Andover 47 Bayview Healthcare Ltd 51 – 1st Floor The Corner House 52 Caremark (Winchester & Agincare UK New Milton 47 Beacon House 51 Eastleigh) 52 Agincare UK Southampton 47 Beaumont Village 51 Caremark Basingstoke AIM Homecare Ltd 47 Beryl Care Ltd 51 and Deane 52 Alexander’s Care and Support Bishopstoke Park 51 Caremark New Forest 52 Agency 47 Blessings Healthcare Caremark Southampton 52 Alina Homecare – Andover 47 Services Ltd 51 Caring for You Ltd Alina Homecare Basingstoke 47 Blossom Care For You Ltd 51 – Portsmouth 52 Alina Homecare Chobham and Blue Angel Care Ltd 51 Caring Hands Domiciliary Camberley 47 Bluebird Care Services Ltd 52 Alina Homecare Emsworth 49 (Alton Bordon & Liphook) 51 Caroline Square 52 Alina Homecare Ringwood 49 Bluebird Care Casbrook Home Care Ltd 52 Alina Homecare Specialist Care (Andover & Stockbridge) 51 Chessel Avenue 52 – Southampton and Bluebird Care (Fareham) 51 Chessel Support Services 52 Hampshire 49 Bluebird Care (New Forest) 51 Choice Support Havant 52 All Care (GB) Ltd Bluebird Care CMG Hampshire Outreach and – Basingstoke Branch 49 (Petersfield & Havant) 51 Home Support Services 52 All Care (GB) Ltd Bluebird Care (Portsmouth) 51 Collingwood Care Services 52 – Southampton Branch 49 Bluebird Care (Southampton) 51 Community Independence Allied Health-Services Liphook 49 Service 53 Bluebird Care (Totton) 51 Allied Health-Services Community Integrated Care Bluebird Care (Winchester Southampton 49 Southern Regional Office 53 Eastleigh & Romsey) 51 Alters Recruitment Ltd 49 Community Response Altonian Care Ltd 49 Bluebird Care Gosport 51 Team Mid Hants 53 Amberley Care 49 Bluebird Care Hook Community Response Amity Supported Living 49 and Kingsclere 51 Team North 53 ANG Complex Care Brendoncare Knightwood Mews 51 Community Response Specialists Ltd 49 Brendoncare Mary Rose Mews 51 Team South East 53

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 163 Home care provider listings continued Advertisers in bold Community Response Genesis International Solutions 55 Ideal Complex Care Ltd Havant 59 Team West 53 Glyn Domiciliary 55 In Home Care Ltd – Hindhead 57 Competent Healthcare Ltd 53 Godfrey Olsen House 55 In Home Care Ltd Consensus Community Good Oaks Home Care – Waterlooville 57 Support Ltd – East Hill Place 53 (New Forest) 55 Infinite Care 59 Crescent Office 53 Goodwill and Hope Ltd 55 Infinity Care Ltd 59 Crofton Care Partnership 53 Grove Place Retirement Village 55 Ivory Homecare 59 Crown Home Care Ltd 53 Guinness Care At Home Hampshire 55 J D J & K Care Specialists 59 Daniel’s Special Care Ltd 53 H Jaysh Care Services 59 Dimensions Hampshire Domiciliary Hallmark Healthcare Services 55 Care Office 53 Hampshire – Domiciliary Service 55 K Dimensions Southampton & Hampshire Lakes 55 Kanyuchi Healthcare 59 Portsmouth Domiciliary Hampshire Supported Living 55 Kare Plus Basingstoke 59 Care Office 53 Handle With Care 55 Kare Plus Portsmouth 59 Dolphin Homes Ltd Supported Hants Healthcare 55 Keble Court 59 Living Services Office 53 Happy Dayz Domiciliary Care Ltd 55 Kids Smile Centre 59 Dominic Care Ltd 53 Havant Branch 55 Kimberley Care Ltd 59 Head Office 57 Kivernell Care Ltd 59 E Health and Social Care Services Edith Healthcare Ringwood 53 Ltd Branch Office 57 L Elite Livein Care Ltd 53 Heart and Hands Homecare 57 Lapis Domiciliary Care 59 Enable Ability 53 Heart and Hands South 57 Liberty Choice 59 Enchanting Care 53 Hebron Court 57 Lillyfields Care 59 Enham Trust Liss Business Centre 59 – Care & Support at Home 53 Helping Hands & Company 57 Live In Care Ltd 59 Enthuse Care 53 Helping Hands Allcare Ltd 57 Lovedean Homecare Ltd 59 Enthuse Care Portsmouth 53 Helping Hands Basingstoke 57 Enviva Care Ltd 53 Helping Hands Fareham 57 Everycare Winchester 53 Helping Hands Southampton 57 M Highlands Care Solutions 57 MacIntyre Hampshire Supported Living 59 Home Care Finder Ltd 57 F Maycare 59 Home Instead Senior Care 57 Fairhaven Healthcare Ltd 55 Mayfair Homecare Home Instead Senior Care Fairways Care (UK) Ltd 55 – Basingstoke 59 – Fareham and Gosport 57 Firefly Club Care Home, The 55 Mayfair Homecare – Fareham 59 Home Instead Senior Care FitzRoy Support at Home Mayfair Homecare Basingstoke 57 – Hampshire 55 – Farnborough 59 Flamelily Independent Living 55 Home Instead Senior Care Mayfair Homecare FOCUS-ON-CARE Ltd 55 Central Hampshire 57 – Juniper Court 59 Fordingbridge 55 Home Instead Senior Mayfair Homecare Forest Care 55 Care Havant 57 – Portsmouth 61 Fresh Care 55 Homecare4U Southampton 57 Mayfair Homecare – Southampton 61 G I Meadow Court 61 Gatcombe House 55 iCare Domiciliary Southampton 57 Melody Care Aldershot Ltd 61

164 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Home care provider listings continued Advertisers in bold Melody Care Alton 61 Portsmouth 62 SeeAbility – Meadowmead Melody Care Farnborough Ltd 61 Portsmouth Rehabilitation and Support Service 63 Mencap – North Hampshire Reablement Team (ILS) 62 Selective Care 63 Domiciliary Care Agency 61 Portsmouth Sitting Service Sensa Care (Havant) 63 Mencap – West Hampshire and Community Care Serendip Home Care 63 Domiciliary Care Agency 61 Service Ltd, The 62 Serenity Care Solent Ltd 63 Mencap East Hampshire Prados Home Help Services 62 Sisterly Care Ltd 63 Domiciliary Care Agency 61 SM Voice Advocacy Ltd 63 Mercy Home Care Services Ltd 61 R Smart Care 64 Radis Community Care Mindful Care & Support 61 Smile Support & Care (Fareham) 62 Minstead Trust New Forest – Eastleigh 64 Radis Community Care Supported Living 61 Snowfields Care Head Office 64 (Fernhill Court ECH) 62 Moore Care and Support 61 Solent Business Centre 64 Radis Community Care (Laburnum Murrills House 61 House ECH) 62 Southern Healthcare Radis Community Care Specialists 64 N (Rowan Court ECH) 62 Spectrum Continuing Care CIC 64 New Forest Homecare Ltd 61 Radis Community Care Sportfit 64 Newcross Healthcare Solutions Ltd (Surrey Court ECH) 62 St George’s Home Care 64 (Southampton) 61 Rainbow Trust Children’s St Michael’s Home Care Ltd 64 Nightingales Golden Care Ltd 61 Charity 5 62 Standards Care Ltd 64 Nobilis Care Hook 61 Ranger Home Care Ltd 62 Starlight Healthcare Ltd 64 Nobilis Care Southampton 61 Ravenscroft House 63 Sunnylives Support Ltd 64 Numada Homecare 61 Recruit2Care 63 Request Services Ltd 63 Numada Homecare Ltd 61 Right at Home – Mid Hampshire 63 T Nurseplus UK 61 Tailor Care Southampton Ltd 64 Right at Home Alton and Bordon 63 Team Brain Injury Support Ltd 64 O Right at Home Basingstoke Team Medical (Southampton) Oakhaven Care Ltd 62 & District 63 Ltd 64 Oaklea 62 Right at Home Havant Trafalgar House Business One Community 62 and District 63 Centre 64 Opportunities for Adults and Right at Home Portsmouth 63 Treloar College 64 Children 62 Right at Home Solent 63 Tru Caring 64 Roman House 63 Turning Point – Hampshire 64 Room 29 63 P Rose Road Association, The 63 Parkside (Aldershot & District U Rosemary Foundation Learning Disability) 62 UKG Care Fareham 64 (Office), The 63 Passionate about Care 62 UKG Care Havant 64 Pathways Care Ltd 62 UKG Care Liphook 64 S Unity Care Solutions Ltd Pathways Support 62 Safe Harbour Home Care – Southampton 64 PBS4 Office 62 (Petersfield) 63 Unity in Care Ltd 64 Peartree House 62 Sanctuary Supported Living Perfect Call Health Care Main (98 Old Milton Road) 63 Universal Care Agency Ltd 65 Office 62 Sarum Home Care Ltd 63 Urgent Response Service 65 Pines Home Care, The 62 SCA Care 63 Platinum Care At Home Ltd 62 SeeAbility V Platinum Care Solutions 62 – Aldershot Support Service 63 Verina Daly Care Ltd 65

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 165 Home care provider listings continued Advertisers in bold Vine Social Care 65 Wessex Regional Care Virtue Care 65 Domiciliary Service 65 Y Virtuous Health Group 65 Whispers Care Solutions Ltd 65 YOU Trust, The 65 Voyage (DCA) Portsmouth 65 White Bird Care and Nursing Your Dom Care Ltd 65 Agency 65 Your Life (Basingstoke) 65 W White Wings House, 16 65 Your Life (Eastleigh) 65 Waterside Homecare Willow Brook 65 Your Life (Lymington) 65 Services Ltd 65 Willow Domiciliary Care 65 Your Life (Southsea) 65 We Care Together Southampton 65 Willows Domiciliary Care Yourlife (Alton) 65 Wellesley Court 65 Ltd, The 65 YourLife (Fleet) 65

Care homes in Hampshire, Portsmouth and Southampton Advertisers in bold 21 High Street 123 Ashlett Dale Rest Home 135 Beacon House 128 Ashley Arnewood Manor 143 Beaconsfield Residential Care A Ashley House Residential Care Home 147 Abbeyfield Lodge 128 Home 119 Bedhampton Nursing Home Abbey House 143 Ashley Lodge Bupa Care Home 145 & Specialist Care Unit 133 Abbey House Nursing Home 143 Ashley Lodge Residential Care Beech Court 115 Abbey Retirement Home 155 Home 116 Beech Tree Care Home 117 Abbotswood Court 150 Ashwood Rest Home 155 Beechcroft Green Nursing Abbotts Barton 160 Aspen Lodge Care Home 155 Home 114 Beechcroft Manor Nursing Abshot Road 123 Athelstan Place 122 Home 131 Acacia House Nursing Home 135 Auckland House 147 Beechwood House 133 Albany Farm Care Autism Hampshire Belford House 113 (Hampshire) Ltd 123 – 1 Ford Road 129 Belmont Castle Care Home 131 Albert Lodge 146 Autism Hampshire – 102a Brockhurst Road 129 Belmore Lodge 141 Alexandra Rose Residential Bentley Lodge Care Home 128 Care Home 146 Autism Hampshire – 102b Brockhurst Road 129 Berehill House Care Home 116 Allenbrook Nursing Home 129 Bereweeke Court Care Home 160 Alton House Care Home Autumn Vale Rest Home 147 Avenue Care Home, The 123 Bethany 116 – Hayling Island 133 Bethel House 116 Avondale Lodge Care Home 157 Alton Manor Care Home Bickerley Green Care Home Avon Park Residential Home 139 – Portsmouth 146 with Nursing 150 Alverstoke House Nursing Birches Nursing Home, The 157 Home 114 B Birchy Hill Care Home 141 Andover Nursing Home 115 Badgers Holt Residential Bishops Waltham House Care Applelea 116 Care Home 135 Home 119 Appleton House 152 Baroda Care 122 Blackbrook House Care Home 123 Applewood Care Home 116 Barton Lodge 143 Blenheim Court Care Home 139 Aquarius Nursing Home 148 Basingfield Court Residential Blossom House 133 Arbory Residential Home 114 Care Home 116 Blue Cedars 127 Ashbourne Court Care Home 115 Bassett House 150 Bluebell Nursing Home 148 Ashcombe 117 Bayith House 157 Bluewater Nursing Home 146 Ashdale 113 Bayith Rest Home 157 Bonhomie House 135 Ashfield Care Homes Ltd 143 Baytrees 116 Bonhomie Sarisbury Green 139 Ashfield House – New Milton 143 Beach Crest Residential Home 116 Borovere 113

166 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Care homes in Hampshire, Portsmouth and Southampton continued Advertisers in bold Brackenlea Care Home 159 Carleen Nursing and Residential Deerhurst 143 Braemar Care Home 147 Care Home 127 Deja Vu 119 Brambles, The 116 Carlton House Rest Home Ltd 143 Delrose 156 Bramshott Grange 137 Carpathia Grange 137 Denehurst 143 Brendoncare Alton 114 Cedar Lawn Nursing Home 150 Denmead Grange 157 Brendoncare Knightwood 121 Central Road, 74 146 Derriford House 128 Brendoncare Meadway 159 Challoner House 122 Devereux House 127 Brendoncare Otterbourne Hill 160 Chandlers Ford Care Home 122 Brendoncare Park Road 160 Chatterwood Nursing Home 145 Devon Lodge 152 Brendon Lodge 131 Cherry Blossom Manor 117 Dibden View 129 Bridge House 155 Chesham House 152 Dimensions 1-2 Westbury Way 113 Brighton Lodge 123 Chessel Avenue 155 Dimensions 1 Michigan Way 155 Brightwater 122 Chesterholm Lodge 137 Dimensions 2 Buckby Lane 116 Broadmead Rest Home 116 Chestnut Court Care Home 143 Dimensions 2 Farnham Road 128 Broadview 123 Cheybassa Lodge Rest Home 133 Dimensions 11 Kilford Court 143 Brookdale House Care Home 122 Chilgrove Road, 19 146 Dimensions 21 Searing Way 116 Brooke House 152 Clarendon Care Home 147 Dimensions 40 Cody Road 127 Brookfield Residential Home 129 Clifford House Residential Care Dimensions 53 Cambridge Road 153 Brooklands Care Ltd 129 Home 114 Dimensions 61 New Road 143 Brook Lane Rest Home 139 Cloverdale 113 Dimensions 87 Hazel Avenue 127 Brookvale House 153 Colbury House Nursing and Bryony Lodge 133 Residential Home 157 Dimensions 123 Calmore Road 157 Bury Lodge Nursing Home 131 Community Integrated Care (CIC) Dolphin Court 131 Buttercup House Care Home 155 – 2 Seafarers Walk 131 Donec Mews 137 Community Integrated Care (CIC) Dormy Way 129 C – 4 Seafarers Walk 133 Dove House 145 Cambria House 159 Compton House 159 Dower House Nursing Cams Ridge 127 Conifers, The 116 Home, The 160 Canford Manor Nursing Home 137 Copper Beeches Care Home 114 Downham Lodge 147 Care Management Group Corbiere 119 Downs House 145 Cordelia House Ltd 125 – 16 Kings Road 137 Dryad Spinney 135 Cordwainers 119 Care Management Group Ltd Dunwood Manor Nursing Cornerleigh 131 – 23 Valley Road 157 Home 150 Cornfields 116 Care Management Group Durban House 150 – 32 Mays Lane 123 Cornview 116 Durlands Road 135 Care Management Group Cosham Court Nursing Home 146 – 57 Bury Road 129 Coveberry Ltd – 66 Park Lane 125 Care Management Group Court Lodge 141 E – 59 Bury Road 129 Cranleigh Paddock Care Home 141 East Cosham House 146 Care Management Group Croft Manor Residential Home 125 East Hill House Residential Care – 78 Stubbington Lane 123 Crofton Lodge 125 Home 137 Care Management Group Cross Way House Care Home 131 Easterlea 157 – 97 Old Street 123 Crossways Nursing Home 117 Eastfield Nursing Home 145 Care Management Group Crowlin House 152 Eastrop House and Lodge 116 – 231 Brook Lane 123 Cwello Lodge 152 Edwina Mountbatten House 150 Care Management Group Elizabeth House Care Home – Telegraph Road 159 D Adults 147 Care Management Group Daffodils 119 Elizabeth Lodge 129 – Winston Lodge 157 Dawson Lodge 159 Elder House 129

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 167 Care homes in Hampshire, Portsmouth and Southampton continued Advertisers in bold Ellerslie House 125 Glenside Farnborough 127 High Hurlands Nursing Home 137 Elliott House 128 Glynn Court Residential Home 129 Highlands Road 125 Emsworth House Care Home Godfrey Olsen House 122 Hightown Road 148 with Nursing 123 Gorselands Nursing Home 150 Hill Brow 128 Enbridge House Care Home 116 Gorseway Nursing Home 134 Hill House 128 Hill Lodge 131 Engleburn Care Home 143 Gracewell of Camberley 121 Hillyfield Rest Home Ltd 141 Enham Trust – Care Home Gracewell of Church Crookham 129 Hindson House 117 Services (Michael/Elizabeth Gracewell of Fareham 127 & William Houses) 114 Holcroft House 152 Gracewell of Sway 139 Holly Lodge 139 Grange Nursing Home, The 117, 135 Hollybank Rest Home 134 F Grange, The 139 Fairview 117 Holmside 157 Fairlea 123 Greenbanks Care Home 137 Holmhurst Care Home 153 Falcon Lodge 134 Green Gables Nursing Home Holt, The 129 Farmhouse Care Home 157 (Downing Green Gables Ltd) 121 Home of Comfort Nursing Fawnhope Rest Home 131 Green Meadows Care Home 157 Home 148 Fernes, The 125 Greensleeves Residential Home Park Nursing Home 123 Festing Grove 147 Care Home 153 Homefield House Nursing Fieldgate Nursing Home 135 Greenview Residential Care Home 119 Firefly Club Care Home, The 119 Home 150 Homewood Care Home 114 Firs, The 139 Grey Gables (New Milton) Ltd 143 Hunters Lodge Care Home 125 Five-Ways 143 Hurstville Drive 157 Fleetwood Lodge 128 H Fleming House Care Home Hamble Heights 127 I with Nursing 123 Ivydene 153 Hamilton House 146 Flowerdown Care Home 160 Fordingbridge Care Home 129 Hampton Lodge (St Basils) 155 Harefield Lodge 153 J Forest Brow Care Home 137 Jacob’s Lodge 157 Harrier Grange 115 Forest Court Nursing Home 157 Jaden House 157 Forest Edge 157 Harry Sotnick House 148 Jasmine House 113 Forest Oaks 121 Hartford Court 146 Forrest Road, 19 119 Hart Plain Care 158 Forty4 143 Hartwell Lodge Residential K Karibu Place 117 Foxhills Farm 125 Home 127 Kenton House 121 Fountain View 119 Hartwood House 141 Freegrove Care Home 139 Keychange Charity Fair Havens Haven Rest Home, The 148 Freelands Croft Bupa Care Care Home 150 Home 129 Haven Rose Residential Care Kiln Lodge 125 Fritham Lodge 155 Home Ltd 155 Kingfisher Court 150 Fryers House – Care Home with Hawthorne Court Nursing Kingfishers 145 Nursing Physical Disabilities 150 Home 127 Kinross 146 Hawthorns Care Centre, The 156 Kirtling House 160 G Hazeldene Residential Care Kitnocks House 159 Gables, The 122 Home 114 Knellwood 128 GateHouse Residential Care Hazelgrove & Martingrove 145 Knights’ Grove Bupa Care Home, The 116 Heatherside Care Home 117 Home 150 Glebelands 116 Heywood Sumner House 129 Glen Cottage 125 Hibernia 134 L Glen Heathers 137 High Hurlands Community Langdale Nursing Home 131 Glen Rose 127 Homes 137 Larchpine 119

168 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Care homes in Hampshire, Portsmouth and Southampton continued Advertisers in bold Latham Lodge Nursing and Mengham Avenue 133 Ocean Breeze Residential Care Residential Care Home 158 Mercury House 150 Home 145 Laurel Care Home 157 Merlin Park 131 Ocknell Park 141 Laurels, The 125, 134 Millway House 115 Old Alresford Cottage 160 Lavender House Care Home 156 Milton House 133 Old Raven House 117 Lavender Lodge Care Home 128 Mimosa Lodge 134 Orchard Close Care Home 133 Lawnbrook Care Home 153 Minstead Trust 141 Orchard Gardens 122 Lawn House 153 Moorland House 116 Orchard Lodge 133 Lawn Residential Care Moorside 160 Ormsby Lodge 147 Home, The 113 Moss Cottage 139 Osborne Lodge Rest Home 145 Leighside 122 Mrs Evelyn Larmouth Otterbourne Grange Residential Liaise Loddon Ltd – 45 Westridge Road 153 Care Home 160 – 3 to 5 Kennet Way 117 Mullion, The 135 Otterbourne House 159 Limes, The 117 Myrtle Cottage 123 Linda Grove 158 P Linden House 141 Park House Rest Home 133 N Park View 114 Linden House Care Home 156 Natalie House 152 Park View Residential Home 127 Ling Crescent 121 Netley Court 143 Liphook Road 121 Newcroft 125 Parkwood Lodge 158 Little Brook House 139 New Forest Nursing Home 141 Pax Hill Nursing Home 128 Little Haven 137 Newgate Lane 125 Pax Hill Residential Home EMF Unit 113 Little Orchard 139 Northcott House Residential Living Plus Healthcare Ltd t/a Care and Nursing Home 114 Pear Tree Court 135 Queen Anne Lodge 148 Northfield House 148 Peartree House 152 Lodge Retirement Home, The 133 Northlands House Bupa Peel House Nursing Home 127 Lower St Helens 134 Care Home 155 Pemberley House 119 Penk Ridge 26 133 Penny Farthing House 145 M O Pinewood Rest Home 159 Malmesbury Lawn Care Home 131 Oak Lodge 119 Poplars Care Home 150 Manor Place Nursing Home 113 Oak Lodge Bupa Care Home 152 Poplars, The 157 Maple House 113 Oak Mount Care Home 148 Portchester Lodge 131 Marie Louise House Nursing Oak Tree Lodge 115 Primrose House 127 Home 150 Oak View Residential Care Purbeck House Care Home 158 Marika House 150 Home 133 Marlborough House 129 Oakcroft 113 Oakdene Residential Home 158 Marlfield Care Home With Q Oakhurst Lodge 115 Quaker House 145 Nursing 114 Oakland Grange 147 Quality Care Management Ltd 148 Marnel Lodge Care Home 119 Oaklands Care Home 158 Quayside 125 Martin Close 117 Oaklands House Care Centre 159 Marwa Nursing Home 113 Oaklands Rest Home 135 R Maryfield Convent Residential Oaklea 156 Ranvilles Nursing & Residential Home 117 Oakley Lodge 117 Care Home 125, 127 Mary Rose Manor 146 Oakridge House Care Home Ravenna Lodge 114 Mayfield House Care Home 137 with Nursing 119 Redclyffe House 131 Mayflower Court 153 Oaks Care Home, The 123 Red Roof 117 Maypole Bupa Care Home 135 Oaks, The 133 RedHouse Care Home, The 125 Meadow House Residential Oakwood House 131 Redlands 121 Home 146 Oakwood Residential Home 152 Redlands Lane 125

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 169 Care homes in Hampshire, Portsmouth and Southampton continued Advertisers in bold Regency Nursing Home 148 Shangri-La Residential Home 137 Sutton Manor Care Home 160 Remyck House 113 Shearwater 147 Sycamore Cottage Rest Respite Unit for Adults with Shedfield Lodge 159 Home Ltd 117 Learning Disabilities 155 Solent Cliffs Nursing Home Ltd 127 Retreat House 152 Solent Lodge 125 T Revitalise Netley Waterside Solent Mead Care Home 141 Tall Oaks 127 House 123 South Africa Lodge 158 Tegfield House 160 Ridgemede Care 160 South Haven Lodge Care Home 156 Tendring Care Homes Ltd 157 Rivers Reach 125 Southlands Nursing Home 133 Thalassa Nursing Home 114 Rivers, The 127 Southview 122 Thornbury House 155 Roberts Lodge 152 Speedwell Court 152 Thornfield Care Home Roman House 117 Springfield House Care Home 156 – Lymington 141 Rose Road Association, The 152 Springfield Nursing and Three Oaks Residential Rose Villa 139 Residential Care Home 123 Care Home 125 Rosewood Care Home 156 Squirrels 150 Ticehurst Care Home With Rotherbank 139 St Andrews 125 Nursing 113 Rothsay Grange 115 St Annes Nursing Home 153 Timaru 150 Rowan Close 122 St Benedicts Ferndale House 131 Titchfield Lodge 125 Rowan House 155 St Catherine Care Home 152 Treloar College 114 Rowan Lodge 119 St Catherine’s View 160 Tudor Lodge Nursing Home 127 Royal Mencap Society St Cross Grange 160 Tudor Rose 113 – 17 Flaxfield Road 117 St Elizabeth 156 Turning Point - 1 Hamilton Road 122 Royal Mencap Society St Elmo Care Home 148 Two Beeches Nursing Home 158 – 145 Kingsley Road 147 St George’s Nursing Home Twynham 145 Royal Mencap Society and Home Care 141 - 178 London Road 158 St James Care 156 Royal, The 131 U St Johns Nursing Home 155 Russell Churcher Court 131 United Response St Katherine Care Home 152 Russets 146 – 85 Highfield Avenue 113 St Leonards Rest Home 133 Upton Grey Close Care Home 160 St Ronans Nursing and S Residential Care Home 148 Saltmarsh House Residential St Thomas 119 V Care Home 133 St Vincent House – Gosport 131 Valley Lodge Care Home 121 Sanctuary Supported Living St Vincent House – Southsea 147 Victoria Lodge 148 – 26 Tilmore Gardens 145 Stables Flat 148 Victory Re-ablement Unit, The 146 Sanctuary Supported Living Stanwell Rest Home 155 Vital Links Solutions 152 (98 Old Milton Road) 145 Starboard House 156 Sansa House 117 Steep House Nursing Home 145 W Sea Breeze 133 Stoke Knoll Rest Home 122 Warnford Close 131 Seaview Residential Home Ltd 147 Stokelodge 117 Warren Residential Lodge, The 137 SeeAbility Fairways Stokewood 125 Wavelly House 117 Residential Care Home 113 Stonecroft 133 Waverley Lodge Nursing SeeAbility – Fir Tree Lodge Stroud House 145 Home 150 Residential Home 117 Summerwood 145 Wedge Residential Home, The 133 SeeAbility – Heather House Sundial Cottage Care Home 135 Wellington Vale Care Home 158 Nursing Home 119 Sunnybank House 123 Segensworth Road 125 Sunnycroft Residential Care Wenham Holt Nursing Home 139 Sennen Lodge 159 Home 159 Wessex Lodge Nursing Home 119 Serenity House 122 Sunrise of Bassett 152 Westacre Nursing Home 160 Seventrees 152 Sunrise of Fleet 128 West Cliff Hall 135 Shaftesbury Rest Home 155 Sunrise of Winchester 160 Westholme Care Home 160

170 Visit connecttosupporthampshire.org.uk to find care providers and services in your area Care homes in Hampshire, Portsmouth and Southampton continued Advertisers in bold Westlands Retirement Home 113 Willow Gardens Care Home 128 Woodlands Care Home 158 Weston Court 156 Willow House 127 Woodlands House 115 West Road 134 Willow Tree Lodge 117 Woodlands Ridge Nursing West Street Care Home, 110 133 Willow Tree Lodge 125 Home 116 Whitegates Care Home 148 Wilton Manor Bupa Care Home 153 Woodley Grange 150 Whitegates & The Cottage 139 Wimborne 133 Woodpeckers 121 Whitehaven Residential Home 135 Winchester Road 113 Woodrow Cottage 122 White House (Curdridge) Winchester Road, 374-376 152 Woodside Lodge 148 Ltd, The 119 Windy Ridge Care Home 145 Woolston Road 143 White Lodge 121 Winscombe Care Home 125 Worting Road (The Whispers) 117 White Lodge Care Home 123 Winton Care Home 156 Worting Road, 70-72 117 White Lodge Rest Home 155 Wisteria Lodge 135 White Rock Nursing Home Ltd 145 Woodland Court Residential Whiteoaks Rest Home 125 Home 125 Y Willow Brook 125 Woodlands 128 You Trust, The – 34-36 Willow Court Nursing Home 115 Woodlands 157 Shaftesbury Road 148

Other advertisers Abi Live-in Care 46 English Oak Care Homes 124 Abbeyfield 149 Forest Care 120 Age Concern 26 Friary Meadow 93 Agincare 54, 124 Frogmore 93 Alton Care Group 5, 134, 144 Green Gables 121 Anchor 154 Greensleeves Care 154 Andover Mind 20 Hampshire Care Association 32 Asisters 48 Home Instead – Andover & East Wiltshire 58 Astor Care 50 Mnara Health 54 Avery 126 My Family, Our Needs 54 Barchester (Milford House, Orchard House & Vecta House) 96 Numada Healthcare 112 Bluebird Rushmoor & Surrey Health 3 Brookvale Healthcare Inside front cover Numada Homecare 112 Bupa 153 Oak Retirement - Independent Living 93 Care Choices Ltd 44, 94, 120, 121, 124, 126, 142 Primary Access Ltd 60 Care UK 4 Quality Care Group 148 Caring Homes 158 Sentinel Health Care 115, 130, 140, 151 Cinnamon Luxury Care 111 South Downs Care 144 Connect To Support Hampshire 27 Succession Wealth 103 Dementia Friendly Hampshire 81, 104 Tendring Care 154 Dormy Care 138 Wilverley Association, The 121

Care Choices Limited has taken every care Publisher: Robert Chamberlain. to ensure that the information contained Director of Sales: David Werthmann. in this Guide is accurate at the time of print. The company cannot Editor: Angharad Burnham. Content Editor: Emma Cooper. accept responsibility for any errors or omissions in the publication, Junior Editor: Henry Thornton. including if an organisation varies from the information included in Sales Manager: Paul O’Callaghan. an advertisement, the editorial or the listings. Care Choices Limited does not endorse or support any particular organisation included in Regional Sales Supervisor: Vanessa Ryder. the Guide. ©2020 Care Choices Limited. Care Choices Limited reserves Senior Sales Executive: Claire Cornish. all rights in the titles Care Choices and HOMES Guide and their design. Sales Executives: Hannah O’Neill, Lauren Bore. Care Choices™ is a trademark of Care Choices Limited. Online Sales Executive: Tony Boyce. Ref. No: 4001/Hampshire1/0420. Reproduction of any part of this Director of Creative Operations: Lisa Werthmann. publication in any form without the written permission of Care Choices Studio Manager: Jamie Harvey. Limited is prohibited. Lead Designer : Ruth Clarry. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Graphic Designers: Jack Elsworth, Kieran Bitten Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Distribution: Gemma Seaber-Shinn.

Visit connecttosupporthampshire.org.uk to find local groups and activities in your area 171 WOODLANDS – HILL BROW – HILL HOUSE (FLEET) (EWSHOT) (FARNHAM)

Woodlands and Hill Brow are long-established family run residential homes set in beautiful landscaped gardens, specifically designed with the elderly in mind Rated Outstanding by CQC Spacious accommodation with en-suite facilities Hill House – Award winning state-of-the-art nursing home

“We are committed to providing high quality care” No agency care staff, all permanently employed Telephone: 01252 850236 www.woodlands-hillbrow.co.uk www.hillhouse-nursinghome.co.uk Established since 1976