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160349 OPETEX Working.Indd ABOUT Mark J. Barrenechea Tom Jenkins This book is dedicated to all OpenText employees, partners, and customers for their combined efforts, innovation, and collective vision over the past 25 years. ABOUT Mark J. Barrenechea Tom Jenkins Barrenechea, Mark J. Jenkins, Tom About OpenText First Printing, November 2016 Printed in Canada First Edition ISBN 978-0-9936047-6-8 Published by Open Text Corporation 275 Frank Tompa Drive Waterloo, Ontario, Canada N2L 0A1 (519) 888-7111 [email protected] www.opentext.com Certain statements in this book may contain words considered forward-looking statements or information under applicable securities laws. These statements are based on OpenText’s current expectations, estimates, forecasts and projections about the operating environment, economies and markets in which the company operates. These statements are subject to important assumptions, risks and uncertainties that are difficult to predict, and the actual outcome may be materially different. OpenText’s assumptions, although considered reasonable by the company on the date of publishing, may prove to be inaccurate and consequently its actual results could differ materially from the expectations set out herein. For additional information with respect to risks and other factors which could occur, see OpenText’s Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and other securities filings with the SEC and other securities regulators. Unless otherwise required by applicable securities laws, OpenText disclaims any intention or obligations to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. Copyright ©2016 Open Text Corporation. OpenText is a trademark or registered trademark of Open Text SA and/or Open Text ULC. The list of trademarks is not exhaustive of other trademarks, registered trademarks, product names, company names, brands and service names mentioned herein and are the property of Open Text SA or other respective owners. All rights reserved. For more information, visit: http://www.opentext.com/2/global/site-copyright.html_SKU. II ACKNOWLEDGEMENTS We would like to thank the staff, customers, and partners of OpenText for their contributions to this book. Special thanks go to writers Elizabeth Hanson and Renee Tremblay and the following contributors: Rana Aluraibi, Tim Brook, Dave Buchman, Carolyn Chan, Travis Cain, Sandy Clark, Steven Cohen, Christen Daniels, Tom Dong, Mike Eggert, Joel Grebinski, Marc Green, Alena Han, Kasey Holman, Adam Howatson, Helene Hughes, Meghan Huras, Jennifer Kerr, Eugene Kim, Brenda Kirkwood, David Harris Kolada, Lindsay Lane, Robin Lane, Nicole Lavell, Alexandra Maher Le Beguéc, Yann Le Layec, Christine Lesden, Mike Magier, Aditya Maheshwari, Julie Millard, Tim Milton, Karolina Moeser, Kiera Obbard, Russ O'Neill, Douglas Parker, Donna Pearson, Tony Reinhart, Anabel Sarrate, Keith Sauve, Geoff Schmitt, Scott Schultz, Erin Schwab, Michele Stevenson, Katharina Streater, Albert Tay, Trevor Unruh, Karen Zamel, Collin Zilke We would also like to thank Kevin Sy and Joe Dwyer for artwork, layout, design, and production. Finally, a special thank you to all of the site leaders who provided the team photos of OpenText employees featured in this book: Angel Acevedo, Pamela Bernardino, Ingrid Bosman-Anneveldt, Nelson Cacnio, Robert Caldwell, Michel Colaci, Rackel Correa, Chris Ditchburn, Lars Drexler, Rainer Ehre, Ramona Ferrara, Jim Fischer, Mao Gen Foo, Michael Griesbach, Stephen Halstead, Phil Hanson, Toshiaki Hara, Brian Hayward, Nicolas Heldmann, Dieter Kehl, Cori Knorr, Steve Koons, Matthew Lalor, Gerwin Ligtenberg, Jason Likins, Gill Lloyd, Jim McKenna, Marie-Eve Racicot, Isaac Rajkumar, Georgia Reams, Delphine Theolier, Treber Rebert, Henning Scheibner, Kevin Smith, Robert Smith, Jeff Stokes, Mel Strauss, Jackie Thomas, Rajeev Virmani, Hanna Widenberg-Jansson, Dittmar Wilden, Berry Wittenberg, Leo Yeung III CONTENTS Acknowledgements ..............................................................III Foreword ..............................................................................VI Introduction ....................................................................VII Chapter 1: Our History .......................................................... 1 The Search Engine that Could .................................................2 Defining a Market ............................................................ 2 A Strategy for Future Growth .................................................3 Building the Pillars of Success .................................................4 Chapter 2: OpenText Today .....................................................10 A Global Leader .............................................................12 Putting People First .........................................................14 Pioneering Technology Innovation ...........................................14 Powering the World’s Biggest Business Network ..............................15 Capturing Market Opportunity ..............................................15 Delivering Recognizable Value ...............................................16 Demonstrating Solid Financial Growth .......................................16 Chapter 3: Our Mission .........................................................18 Creating a Better Way to Work ..............................................20 Our Mission: To Enable the Digital World .....................................20 EIM: A Digital Business Strategy .............................................21 Our Corporate Strategy and Product Roadmap ...............................21 The OpenText View of the World ........................................21 IV Chapter 4: What We Do ........................................................24 Trust ...................................................................51 EIM: From Engagement to Insight ............................................26 Excellence ..............................................................51 Process Flows from Engagement to Insight ...................................28 Innovation .............................................................51 EIM: Unlocking the Value of Information .....................................32 The Best Place to Work .................................................52 Chapter 5: Our Customers and What They Achieve .............................34 Chapter 7: Our People and Locations ...........................................54 The Transformative Power of EIM ............................................36 A Growing Family ...........................................................57 Global Leadership across Industries ..........................................41 The People of OpenText .....................................................57 Energy .....................................................................42 Chapter 8: OpenText in the Community ........................................80 Engineering, Construction, and Operations ...................................42 Education and Innovation for Global Change .................................82 Government ................................................................42 Children and Family .........................................................83 Financial Services and Insurance .............................................43 Disaster Relief ..............................................................84 Legal Industry ..............................................................43 Going Green with Digital ....................................................85 Healthcare .................................................................44 Together We Make a Difference ..............................................85 Utilities .....................................................................44 Chapter 9: The Next 25 Years ...................................................88 Media and Entertainment ...................................................44 From Engagement to Insight .................................................90 Pharmaceutical and Life Sciences ............................................45 The Cognitive Enterprise. 91 Manufacturing ..............................................................45 Innovation Defines Our Future ...............................................92 Chapter 6: Our Culture .........................................................46 We Are All Information Companies ..........................................92 A Culture of Diversity and Inclusion ..........................................48 A Canadian Soul ............................................................49 Our Values .................................................................50 Customer. 51 V FOREWORD For society to progress, it has to continuously invest in the All of this combined makes up EIM. EIM brings together structured and unstructured development of leading-edge technologies. For many economists, information to unlock the value of enterprise information while minimizing its risk. technology and prosperity are interdependent. At OpenText, our These risks will only become greater as the digital world embraces new technologies commitment to technology innovation is what drives us. Companies like machine-to-machine (M2M) communications and the Internet of Things (IoT). The and governments around the world are benefiting from our software mandate to open up access to information while ensuring security and privacy will only solutions, creating better
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