Manager's Meeting October 8, 2014
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TENANT MANAGER’S MEETING OCTOBER 17, 2019 THANK YOU GENERAL MANAGER’S MESSAGE WELCOME NEW EMPLOYEES PATRIOT PLACE MANAGEMENT OFFICE • Kristen Dutremble Reception • Valerie Celeste Marketing Intern • Kaitlyn Travassos Dean College Marketing Intern WELCOME NEW FRIENDS & PARTNERS OPENING OPENING NOW OPEN! NOW OPEN! FALL 2019 FALL 2019 OPENING OPENING OPENING WINTER 2019-20 SPRING 2020 FALL 2020 WELCOME NEW FRIENDS & PARTNERS GROUNDBREAKING CEREMONY 10/14/19 WELCOME NEW FRIENDS & PARTNERS BREW HOUSE EQUIPMENT INSTALL 10/16/19 WELCOME NEW FRIENDS & PARTNERS JULIA RAYMOND SENIOR OPERATIONS MANAGER BRIGHAM AND WOMEN'S/MASS GENERAL HEALTH CARE CENTER Patriot Place Tenant Meeting October 16, 2019 PROPERTY ENHANCEMENTS PROPERTY ENHANCEMENTS PATRIOT PLACE MARKETING PATRIOT PLACE SURVEY DAY DATE Midday Shift Evening Shift 11am – 3pm 4pm – 8pm Tuesday 6/11/2019 Wednesday 6/12/2019 Friday 6/14/2019 Saturday 6/15/2019 Sunday 6/16/2019 Monday 6/17/2019 Tuesday 6/18/2019 Wednesday 6/19/2019 Thursday 6/20/2019 Sunday 6/23/2019 Monday 6/24/2019 Tuesday 6/25/2019 Net Promoter Score: • Online respondent NPS increased 97% from 36 in 2015 to 71 in 2019 Wednesday 6/26/2019 • Onsite respondent NPS increased 18% from 65 to 77 in 2019 Thursday 6/27/2019 Friday 6/28/2019 Saturday 6/29/2019 MBTA PILOT PROGRAM LAUNCHES OCTOBER 21st! MBTA PILOT PROGRAM For the most up to date information visit: www.mbta.com/foxboro MBTA TRAIN VIDEO To watch: www.Patriot-Place.com/MBTA NEW WEBSITE Calendar Feature Located in (2) Areas Homepage Navigation Bar Floating bar for easy customer experience SHOP. DINE. ENJOY. Weekly rotating content to showcase YOUR sales/promotions Showcase Cinema de Lux Dedicated homepage presence for easy showtime access Patriot Place Instagram Live Instagram feed PATRIOT PLACE EVENTS 10TH ANNUAL FALL HARVEST CELEBRATION Saturday, October 19 • 10:00 AM - 4:00 PM North & South Marketplace Activities • Ocean Spray Cranberry Harvest • 23rd annual Turkey Trot Ranger Run, 1 Mile & 5k Dash • Pumpkin Decorating • Caricature Artist • Face Painting • Fall Themed Photo Booth • Taste of Patriot Place, 2PM-4PM • NEW! Pony Rides & Trackless Train Rides Live Music • 11:00 AM - 1:00 PM: Nate Bash Band • 1:00 PM - 2:00 PM: Line Dancing presented by Six String • 2:00 PM - 4:00 PM: Played Out GET INVOLVED • Host a Sidewalk Sale • Participate in Think Pink & Taste of Patriot Place • Create a Running Group for Turkey Trot TRICK-OR-TREATING SPOOKTACULAR Tuesday, October 29 EVENT OVERVIEW • Allows families to trick-or-treat from store to store • Halloween bag pick-up at Patriot Place Activity Center (located in Lobby 22 Patriot Place) • Patriot Place will provide participating retailers with candy & non-food items to distribute • Patriot Place supports the Teal Pumpkin Project 2 TRICK-OR-TREATING SESSIONS • Session 1: 12:30 PM - 1:30 PM • After a special Halloween-themed Storytime at Showcase Cinema de Lux at 11:00 AM • Session 2: 5:30 PM - 7:00 PM • Hocus Pocus Movie Viewing • Halloween Carnival Games GET INVOLVED • Distribute candy & non-food items • Provide handouts for distribution at registration WINTER SKATE November 2019 - February 2020 Season DASHER BOARD Registration due by 10/18 Grand Opening November 8 UBER PATRIOT PLACE SAFE DRIVING $10 off with UBER to/from Patriot Place Promote safe driving options for employees/patrons PATRIOT PLACE HOLIDAY EVENTS & PROMOTIONS HOLIDAY ADVERTISING Program Advertising Vehicles RADIO - DIGITAL LOCAL PUBLICATIONS • Pandora • The Sun Chronicle • Spotify • RI Monthly – Holiday Edition • Gatehouse Media RADIO - BOS MARKET • Patriots Football Weekly • MAGIC 106.7 • Valley Breeze • KISS 108 TELEVISION RADIO - PROV MARKET • Comcast Spotlight • LiteRock 105 • WCVB Channel 5 • Pro-FM DIGITAL • The Sun Chronicle • Google Adwords • Social Media Sponsored Advertising: • Facebook & Instagram • Twitter BLACK FRIDAY WEEKEND November 29 - December 1 FRIDAY, NOVEMBER 29: HOLIDAY GIVING TREE LIGHTING BLACK FRIDAY PROMOTIONS • GIVEAWAYS/PROMOTIONS • GIFT-OF Play Action Pass BOGO Sale (thru 12/1) • Winter Skate: Family Season Pass Sale (thru 12/1) SATURDAY, NOVEMBER 30: SMALL BUSINESS SATURDAY SUNDAY, DECEMBER 1: PHOTOS ON THE FIELD WITH SANTA NEW ENGLAND VS. HOUSTON AWAY GAME VIEWING GET INVOLVED • Donate giveaway items HOLIDAY GIVING TREE LIGHTING Friday, November 29 • 6:00 PM *NEW* BLACK FRIDAY CELEBRATION 6:00 PM The giving tree, benefiting Patriot Place’s charitable partner, Cradles to Crayons, features ornaments containing a special holiday request from a child in need. COUNTDOWN ACTIVITIES INCLUDE: • Live Music Performances starting at 5:00 PM • Appearances by Santa, Mrs. Claus, Pat Patriot, New England Patriots Cheerleaders & Slyde *NEW* SEASONAL HOLIDAY TREE LIGHT SHOW: • Through 1/1, Holiday Tree Light Show on :15s & :30s Get Involved! WE’LL HELP PROMOTE! • Retailers: Shopping Discount • Restaurants: Dining offer PHOTOS ON THE FIELD Sunday, December 1 • 11:00 AM - 2:00 PM SMILES WITH SANTA • Online Registration System • Standby line will be available (does not guarantee entry) • Donations to benefit Cradles to Crayons: • New or gently used coat or hat/gloves • $20 cash donation Get Involved! WE’LL HELP PROMOTE! • Retailers: Shopping Discount • Restaurants: Dining offer THE TWELVE DAYS OF (ONLINE) GIVING December 4 - 15 THE TWELVE DAYS OF (ONLINE) GIVING DECEMBER 4 - 15 As a Patriot Place Online Gift Card purchase incentive, anyone who purchases $100 (or more) in Patriot Place gift card(s) ONLINE and opts to pickup in the management office will receive a free $10 gift card from a selection Patriot Place tenants. While supplies last. Valid one card/online order. GET INVOLVED • Donate $10 Gift Cards ROCK THE HOLIDAYS December 14 • 3:00 PM - 7:00 PM SANTA CRAWL DECEMBER 14 ROCK YOUR RECEIPTS - HOLIDAY RECEIPT PROGRAM December 16 - 23 ROCK YOUR RECEIPTS DECEMBER 16 - 23 $100 in receipts and receive FREE $10 Patriot Place gift card $200 in receipts and receive FREE $20 Patriot Place gift card $500 in receipts and receive FREE $50 Patriot Place gift card Limit one per customer. Receipts MUST be from Patriot Place and dated: Monday, December 16 - Monday, December 23 NEW YEAR’S EVE December 31 Patriot Place to Promote Onsite Celebrations Let us know celebration details 2019 HOLIDAY HOURS SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY 11/24 11/25 11/26 11/27 11/28 11/29 11/30 9AM-8PM 10AM-9PM 10AM-9PM 10AM-9PM CLOSED START OF HOLIDAY HOURS 9AM-10PM *1PM: Patriots vs. Cowboys THANKSGIVING 8AM-10PM BLACK FRIDAY 12/1 12/2 12/3 12/4 12/5 12/6 12/7 9AM-8PM 9AM-9PM 9AM-9PM 9AM-9PM 9AM-9PM 9AM-9PM 9AM-10PM AWAY, *8:20PM: Patriots at CYBER MONDAY Texans 12/8 12/9 12/10 12/11 12/12 12/13 12/14 9AM-8PM 9AM-9PM 9AM-9PM 9AM-9PM 9AM-9PM 9AM-9PM 9AM-10PM *4:25PM: Patriots vs. Chiefs 12/15 12/16 12/17 12/18 12/19 12/20 12/21 9AM-8PM 9AM-9PM 9AM-9PM 9AM-9PM 9AM-9PM 9AM-9PM 9AM-10PM AWAY, *1PM: Patriots at TBD: Patriots vs. Bills Bengals (PM) 12/22 12/23 12/24 12/25 12/26 12/27 12/28 9AM-8PM 9AM-9PM 9AM-6PM CLOSED 9AM-9PM 9AM-9PM 9AM-9PM TBD: Patriots vs. Bills (PM) CHRISTMAS EVE CHRISTMAS DAY 12/29 12/30 12/31 1/1 9AM-8PM 9AM-9PM 9AM-6PM RETURN TO REGULAR HOURS *1PM: Patriots vs. NEW YEAR’S EVE 10AM-9PM Dolphins NEW YEAR’S DAY SALES & TRAFFIC GENERAL MANAGER’S TRAFFIC & SALES REPORT SALES REPORTING REMINDER: Marketing & Reception PATRIOT PLACE OPERATIONS PATRIOT PLACE OPERATIONS • Common Area Cleanliness & Storage • Board of Health – Code Updates • Tenant Construction & Site Improvements Update • Snow Removal Preparations • Upcoming Gillette Stadium Events COMMON AREA STORAGE & CLEANLINESS • Service Corridors • Storage of items in service hallways and common areas without prior approval from Patriot Place Management is prohibited. • Items left outside of a tenant’s space for more than 48 hours will be disposed of. • Keep doors closed. • Service Docks & Loading Bays • Organics Bins & Grease Containment • Compactor Etiquette • Large Waste Removal • Smoking Areas • Board of Health Code Regulation & Enforcement • 8-404.11 Ceasing Operations and Reporting • Zero Pest Code Standards as of 1/1/2019 • Mandatory Restaurant Managers Meeting – Date TBD COMMON AREA STORAGE & CLEANLINESS 8-404.11 Ceasing Operations and Reporting (A) Except as specified in paragraph (B) of this section, a PERMIT HOLDER shall immediately discontinue operations and notify the REGULATORY AUTHORITY if an IMMINENT HEALTH HAZARD may exist because of an emergency such as a fire, flood, extended interruption of electrical or water service, SEWAGE backup, misuse of POISONOUS OR TOXIC MATERIALS, onset of an apparent foodborne illness outbreak, gross insanitary occurrence or condition, or other circumstance that may endanger public health. CONSTRUCTION UPDATE TENANT CONSTRUCTION UPDATE • DFCI Construction Underway • Citizen Crust • Freedom Wind Tunnel • Starbucks Construction • Site – Wide Improvements SNOW REMOVAL OPERATIONS & COMMUNICATION ONE CALL NOW SYSTEM • Closings & Delays • Important Storm Info TENANT RESPONSIBILITIES • Awnings & Patio’s • Communicate closures & changes to operating hours • Alert Patriot Place Management should you encounter an unsafe condition UPCOMING STADIUM EVENTS OCTOBER • 10/24: Patriot Place Cruise Night (last one for 2019 season) • 10/27: New England Patriots vs. Cleveland Browns, 4:25 PM* NOVEMBER • 11/11: New England Patriots BYE Week • 11/24: New England Patriots vs. Dallas Cowboys, 4:25 PM* DECEMBER • 12/6: MIAA Football State Championship, 5:00 PM • 12/7: MIAA Football State Championships, 9:00 AM • 12/21 or 12/22: New England Patriots vs. Buffalo Bills, TBD* • 12/29: New England Patriots vs. Miami Dolphins, 1:00 PM* *Game time subject to possible flex scheduling. Q & A A copy of this presentation is available on the Tenant Resources section of the Patriot Place website. patriot-place.com/tenantresources PW: ShopDineEnjoyPP GIVEAWAYS! .