Northamptonshire Care Services Directory 2015/16

Watford Locks

The comprehensive guide to choosing and paying for care • Home support • Specialist care • Useful contacts • Care homes

In association with TheResidential CareBeeches Home for the Elderly

The Beeches is a family run, 24 bedded Care Home, where excellence of care is the standard. Providing care for the elderly and those with dementia, the home is set in half an acre of pretty, secluded and secure gardens where our residents have the space for quiet reflection while being close to local amenities. The house has two sitting rooms, a conservatory and a separate dining room.

• Our care manager has several years care experience and leads a team of highly trained professional, dedicated and caring staff • A home for life is provided for the elderly and those with dementia • Permanent, Long Stay, Respite and Day Care • Wide range of activities and functions provided by our full-time activities co-ordinator • Seasonal outdoor activities arranged for residents, families and friends • Hair-dressing, chiropody and motivation therapy • In–house cooks producing a varied range of freshly made meals, with special diets catered for • Second floor accessed by lift with Wheelchair access throughout • All rooms have wireless nurse-call points and are decorated to a high standard • Large secluded gardens giving a safe and quiet area to relax • Close to local shops and public transport • Registered with the CQC and Northamptonshire County Council

We welcome visits at any time to come and meet the staff and residents and to have a tour of the grounds and facilities

Tel:Tel: 0193301933 318498318498 •• www.thebeechescare.co.ukwww.thebeechescare.co.uk 1212 HighamHigham Road,Road, Rushden,Rushden, NorthamptonshireNorthamptonshire NN10NN10 6DZ6DZ

Beeches FP 2014.indd 1 16/12/2014 11:10 Contents Areas covered by this Directory 4 Specialist care 39–47 Sensory loss – hearing or sight 39 Welcome 5 Learning disability or a physical disability 41 How can I get support from Adult Social Care? 5–6 Brain Injury 42 Mental health 42 Personalised care and support 6–7 The Mental Capacity Act 43 Personal Budgets 6 Dementia Care Advice Service 44 Personal Health Budgets 7 Alzheimer’s Society 45 Moving on from hospital – Residential dementia care checklist 47 planning your discharge 9 Essential information 48–53 Health Partnership Teams 9 Comments, compliments and complaints 48 Reablement 9 Advocacy 48 Care at home 10–29 Inspection and registration of care services 49 Care and Repair agencies 10 Out of county care homes 49 Major adaptations covered by Disabled Facilities Grants 10 This Directory’s free helpline 49 Equipment and adaptations 10 How solicitors can help 49 Sensory equipment and telecare 11 Safeguarding vulnerable adults 50 Making life easier in your home 12 Northamptonshire Residents’ Panel 51 Are you looking after someone? 16 Healthwatch Northamptonshire – your voice counts 51 Care in your own home 16 The Silver Line 51 Independent home care providers 19 The Northamptonshire Association of Registered Care Paying for home care 19 Homes (NorArch) 52 Home care agency checklist 21 Useful contacts 52 Home care providers listing 23 Care homes / care homes with nursing listings 54–67 Health and wellbeing 29–31 n Corby 54 Eating well 29 n Daventry 54 Be active 30 n East Northamptonshire 57 Connect and keep learning 30 n Kettering 59 Stop smoking 30 n Northampton 61 Alcohol harm reduction 30 n South Northamptonshire 66 n Wellingborough 66 Housing options to consider 31–33 Assisted Living 31 Index 68–70 Very Sheltered or Extra Care Housing 32 Care villages 33 Northamptonshire County Council’s Care homes 33–36 distribution of this publication National Framework for NHS Continuing Healthcare and does not constitute their support NHS-funded Nursing Care 34 or recommendation of any of the products or services advertised or listed within. All the listings in this publication are supplied by Care homes checklist 35 the Care Quality Commission (CQC) and neither Northamptonshire County Council nor Care Choices can be held responsible for any Paying for care 37–39 errors or omissions. Every effort has been made to ensure that the The financial assessment process 37 information is accurate at the time of going to print. However, no Contributions towards non-residential care and support 38 responsibility can be held by Northamptonshire County Council for verifying claims made by advertisers. Frequently asked questions about charging 38

To obtain extra copies of this Directory, free of charge, call the Customer Service Centre on 0300 126 1000.

This Directory is available electronically at www.carechoices.co.uk. Alternative formats There is also a Browsealoud option for those requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care 3 Areas covered by this Directory

Home care listings 23–29 n Kettering Care homes 59 Care home listings 54–67 Care homes with nursing 61

n Corby n Northampton Care homes 54 Care homes 61 Care homes with nursing 54 Care homes with nursing 65

n Daventry n South Northamptonshire Care homes 54 Care homes 66 Care homes with nursing 55 Care homes with nursing 66

n East Northamptonshire n Wellingborough Care homes 57 Care homes 66 Care homes with nursing 58 Care homes with nursing 67

Guildhall

Autumn Woods Corby Oundle

Kettering

Rushden Wellingborough

Daventry Northampton Rockingham

Towcester

Brackley Stoke Bruerne Canal Museum

4 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Welcome We hope you will find this Directory useful, it provides advice of the highest calibre and making sure that information on the care and support services available the information reaches you. This Directory combines across Northamptonshire. both aspects – equipping you with information to take This year has seen the biggest reform to the social informed decisions and delivered in a way you told us care system in more than 60 years. We are pleased to see suits you. We will continue to provide the information you that The Care Act 2014 creates a framework to deliver need, and will engage more with you to develop a better adult care and support that meets the needs of the 21st understanding of how much you already know so that we century and recognises the rights of individuals to take can identify the gaps. their own decisions on how they want to live. The Act The Directory can be viewed electronically and also places the individual’s wellbeing at the heart of decision- using compatible software can be listened to through making and, with the introduction of a cap in 2016, on the Browsealoud when visiting the website amount someone has to spend on their care, gives peace www.carechoices.co.uk of mind and confidence in planning for the future. For more information about the range of services Fundamental to enabling you to make the right delivered by Adult Social Care services you can visit our choices will be providing you with information and website at www.northamptonshire.gov.uk/adults

Councillor Suresh Patel Tansi Harper Darin Seiger Cabinet member for Interim Chair Chair Adult Social Care NHS Corby Clinical NHS Nene Clinical Northamptonshire Commissioning Commissioning County Council Group Group

How can I get support from Adult Social Care?

If you think you might be entitled to help from Adult Social you. It involves you answering some questions about your Care, your first step should be to contact the Customer life, what you can do and what you feel you need help with Service Centre: so you can live as independently as possible. With your agreement, we may also talk to other people who know John Dryden House, Northampton NN4 7YD you, or support you, including your doctor or nurse if you Working hours are Monday to Friday: 8.00am-6.00pm have one. Tel: 0300 126 1000 Email: [email protected] How will the assessment be carried out? Some assessments can be quite straightforward and However, if you are in hospital you should ask a nurse on carried out over the telephone by contacting the a ward. Please ask the nurse to refer you to the Health Customer Service Centre on 0300 126 1000. At other Partnership Teams based in the hospitals. times we will come and visit you and, if this is the case, If you feel you need support, then you should have an the Customer Service Centre would pass your information assessment of your needs to show what you need help to the social care team based in your local area, then a with. care manager would visit you at home to carry out the Your assessment is about you, and is completed with assessment. Please see page 37 for details of a financial >>

Visit www.carechoices.co.uk for further assistance with your search for care 5 How can I get support from Adult Social Care? continued

>> assessment which will also be required. your support. You will also receive a financial assessment to identify if you will have to contribute towards the cost of How quickly will you do my assessment? your care. This will depend on how urgent your needs are and We will discuss with you what options and services are to what extent your difficulties are affecting your available to help you. If you are eligible for support from independence. We will endeavor to complete your Adult Social Care services this will be provided through assessment within 28 days but if your situation is urgent we a Personal Budget which ensures you have choice and would complete your assessment a lot sooner. control over your support and services. You may choose to use your Personal Budget on a range of options including Am I guaranteed to receive support directly from the a personal assistant or a care agency to support you with Council? personal care or daily routines, opportunities to get out and Your assessment will give us the information we need meet people, and equipment and technology designed to decide whether you are entitled to support from to help you stay at home safely. Further information about Adult Social Care. Not everyone who has needs will be Personal Budgets can be found below. entitled to support from us. We may direct you to another department, for example your GP, an occupational therapist Will I have to pay for the help I get? for equipment or the Housing department if they feel they All our verbal advice is free of charge, but it is likely that would be better placed to meet your needs. you will need to pay towards the cost of the services you receive. During your assessment we will discuss this How does the Council decide if I am entitled to with you and will leave a financial assessment form for support? you to complete to determine how much you should We will take into account the needs you have and how contribute towards any service you receive. Further much these affect your independence and wellbeing; this is information about contributions and charges can be called the ‘eligibility framework’ and is linked to the national found on page 37. minimum eligibility framework set by the Government under the new Care Act 2014 which all councils must What happens if I am not eligible for support from the follow. For Northamptonshire this means we can only Council? meet the needs of people whose assessments show there Where your assessment shows that the needs you have will be a significant impact on their independence and and the consequential risks to your independence and wellbeing without support. wellbeing do not meet the conditions for eligibility, we will provide you with information and advice on what else may What happens after my assessment if I am eligible for meet or reduce your needs. We provide financial funding support? to many voluntary sector organisations which can support If your assessment shows that the needs you have means you with, advice, information and preventative services to you fall in the eligible criteria, you will be entitled to support help you stay independent and safe in your own home. from us. You will receive help to plan how best to manage See the list of organisations on page 10. Personalised care and support

Personal Budgets

What is a Personal Budget? by the Council, or have it managed by your chosen A Personal Budget is an allocation of money from the provider - this is called an ‘Individual Service Fund’. Council that you can use to meet your eligible needs by giving choice and control to ensure that the support and Who is eligible? services you receive meet your individual needs. When Personal Budgets are available for anyone over the age of you receive a Personal Budget, you can choose to manage 18 who is assessed as being eligible for Adult Social Care it yourself by getting Direct Payments, have it managed support.

6 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Personal Budgets continued

How much do I get? • You have an Individual Service Fund. This is where a The amount you receive as a Personal Budget will depend provider of services administers the Personal Budget on on the outcome of your assessment of need. your behalf.

How can I receive my Personal Budget? • The Council manage your Personal Budget and You have a choice of how you would like to receive your purchases services on your behalf in consultation with Personal Budget to meet your eligible needs. The choices you. include: What can I use a Personal Budget for? • The money going straight to a bank account, building You can use your Personal Budget on things which help society, Post Office or National Savings account in the you meet your eligible needs, this will be agreed by us in form of a Direct Payment (a cash payment). This money is a support plan. The limitations in using a Personal Budget then used in an agreed way to meet your eligible needs. are that it must be safe, legal, healthy and not used for any • The money goes to someone who agrees to administer form of gambling. it on your behalf. This money is then used in an agreed Please visit the website way to meet your eligible needs. www.northamptonshire.gov.uk for further information.

CASE STUDY

‘Joan’ is in her early 80s, lives in a village in the south Personal Budget. Joan of the county and has developed dementia, so needs knows them as her some help to keep her daily routines going. She used neighbours in the to have a care agency and go to a local day centre but street, this means found that she was more confused by the different she doesn’t get so people coming in. Joan didn’t get on so well at the day confused when they centre either because she would forget who people come to see her. They Library image were and why she was going. also pop in and check on her in their own time and Joan enjoys it when they Joan’s family don’t live locally but they worked together bring their children along to say ‘Hello’. with Joan and spoke to people around her, such as friends and neighbours. They found out that there were Joan also had a retired friend that was happy to take two neighbours that wanted to do a little bit of work her into town to do a bit of shopping and go to a coffee but also had young families that made it difficult to get shop or sometimes go and watch a film at the cinema, work that fitted around school times. which she had always enjoyed in her younger years. Joan’s friend doesn’t get paid for this but she pays for Joan is now helped by those neighbours with her petrol costs and will buy her friend some flowers every daily routines. Joan pays for their support out of her now and again to say thank you for her help.

Personal Health Budgets

A Personal Health Budget (PHB) is an amount of money to used in a range of ways to meet your health needs. support a person’s identified health and wellbeing needs Since October 2014 people who are eligible for NHS planned and agreed between the person and the local Continuing Healthcare have had the right to have a PHB Clinical Commissioning Group. including a Direct Payment. PHBs are designed to give you as much control over your For more information contact the Personal Health Budget health and wellbeing as you wish and are intended to be team on 01604 651178 or email [email protected].

Visit www.carechoices.co.uk for further assistance with your search for care 7 I would be I think she is a lucky lost without find! her

we can help you and your family Looking for care and/or assistance within your own home? Are you self funding? From 10 hours to 24 hour live in care. Many people use domiciliary care agencies to receive care at home, however this is not the only option. You could also consider employing your own carer or personal assistant through My Care My Home.

What is My Care My Home? My Care My Home work with councils across England and Wales to provide advice and support to anyone who has to pay for part or all of their care themselves. There are many advantages to employing your own carer/ personal assistant.

Consistency You have the same carer(s) consistently who you have chosen yourself and like their manner and personality, and are confident in their competence. Loyalty Their loyalty is to you personally and they become committed to you and your welfare at all times. Calibre The pay they receive from you can be higher than that received from a Care Agency.This can attract carers with more experience, knowledge and/or higher qualifications. Flexibility You can agree with them just exactly when and how you want your care delivered, what tasks and duties you want them to do, and how you would like them to deliver it.

How can My Care My Home help you? If you want to employ your own staff directly My Care My Home can support you by handling all employment matters such as:

• Job description and advertisement. • Shortlisting applicants. Arranging and conducting interviews with you in your own home. • Obtaining necessary documentation such as references, disclosure and barring service, copies of qualifications, etc. • Managing the payroll and ensuring that tax, NI, and other deductions are made correctly and the carer is paid on the agreed dates. • Providing monthly visits to monitor the performance of your carer(s) to ensure you are happy with the service you are receiving.

For more information about this service, or any of the other services that My Care My Home provide, then please speak to one of our care advisors or visit our website at www.mycaremyhome.co.uk

Freephone 0800 731 8470 [email protected] Moving on from hospital – I would be I think she planning your discharge is a lucky lost without her find! Health Partnership Teams

If you require some form of support or advice to enable you down, poorly, or have had some kind of accident or change to return home from a hospital stay, this may be organised in your life. Some people will only need a little support, for you by one of the Health Partnership Teams in the others a great deal. The team will support you to, either ‘get hospital. The Health Partnership Teams are committed to back on your feet’, or identify how much support you may enabling people to return to their own homes wherever we can help you and your family need in the future. possible, either directly or via a short term period of This service is not chargeable for up to six weeks whilst Looking for care and/or assistance within your own home? Are you self reablement in a residential setting such as the three specialist you are receiving reablement support as long as you are funding? From 10 hours to 24 hour live in care. care centres in Northampton, Corby and Rushden. making progress. If you need homecare support to continue, Many people use domiciliary care agencies to receive care at home, however this is not the only option. You Organisations which can support with enabling people to we can arrange it and give you information about how much could also consider employing your own carer or personal assistant through My Care My Home. return home following a stay in hospital include Serve care it will cost. organisation and the Short Term And Rehabilitation Team The START teams are based in four parts of the county and (START). What is My Care My Home? for further information on each of the START teams speak to the Customer Service Centre on 0300 126 1000. My Care My Home work with councils across England and Wales to provide advice and support to anyone who Serve has to pay for part or all of their care themselves. There are many advantages to employing your own carer/ Serve’s range of service provision covers: Crisis Response Team (CRT) personal assistant. • homecare; CRT is a service provided by Olympus Care Services in Consistency • community transport; conjunction with the East Midlands Ambulance Service. They You have the same carer(s) consistently who you have chosen yourself and like their manner and personality, • daily living equipment and mobility products; accept referrals from health professionals such as paramedics and are confident in their competence. • hearing aid assistance; and local Accident and Emergency departments, as well as Loyalty • handyperson services; and Northamptonshire County Council. They respond quickly Their loyalty is to you personally and they become committed to you and your welfare at all times. • daily wellbeing activities. to people who fall in their homes, preventing unnecessary Calibre hospital admissions and providing short-term care for up to The pay they receive from you can be higher than that received from a Care Agency.This can attract carers Serve can be contacted at: three days. with more experience, knowledge and/or higher qualifications. Tel: 01933 315555 Email: [email protected] For more information contact the Customer Service Flexibility Web: www.serve.org.uk Centre on 0300 126 1000. You can agree with them just exactly when and how you want your care delivered, what tasks and duties you want them to do, and how you would like them to deliver it. Short Term Assessment and Rehabilitation Team (START) START provides support, usually with personal care for a very How can My Care My Home help you? short time, anything from a few days and up to a maximum of six weeks, in your own home – we call this reablement. If you want to employ your own staff directly My Care My Home can support you by handling all employment You may already be at home, or about to return home matters such as: from a specialist care centre or a hospital, are feeling run • Job description and advertisement. • Shortlisting applicants. Arranging and conducting interviews with you in your own home. Reablement • Obtaining necessary documentation such as references, disclosure and barring service, copies of qualifications, etc. Reablement is a method of short-term support designed to needed for everyday life. • Managing the payroll and ensuring that tax, NI, and other deductions are made correctly and the carer is paid on the agreed dates. help you become as independent as possible. Many people who participate in a reablement • Providing monthly visits to monitor the performance of your carer(s) to ensure you are happy with the Perhaps you need support with personal care or to programme find that afterwards they can cope very well service you are receiving. prepare a meal. The reablement service will work with you on their own, without the need for ongoing social care to make it as easy as possible to manage these tasks on support. For more information about this service, or any of the other services that My Care My Home provide, then your own. Reablement can be provided in your own home from please speak to one of our care advisors or visit our website at www.mycaremyhome.co.uk In traditional home care, someone would visit and do the START team or the Health Intermediate Care Team these tasks. With reablement, the support staff will work (ICT) or, on a short-term residential basis, at one of three with you so that you can learn or re-learn important tasks specialist care centres across the County. Freephone 0800 731 8470 [email protected] Visit www.carechoices.co.uk for further assistance with your search for care 9 Care at home

Care and Repair agencies

Care and Repair services are Home Improvement Agencies risk of a fall, to make daily life easier within the home and (HIAs) that offer a wide range of practical support and improve access to the property; advice about improving your home. For example, HIAs • home security: a wide range of security measures know who you should turn to for help regarding major (depending on what you need/want), from simple adaptations covered by a Disabled Facilities Grants (see window restrictors to all types of locks, security grilles, contact details below). Most HIA services are for older and/ shock alarms, door alarms and mail boxes; and or disabled people living in private sector housing (owner- • ‘Safe at Home’: (for children under five): we can also occupiers; tenants of private landlords). provide advice and work to help keep grandchildren Care and Repair (Northamptonshire) Ltd provides a safe at home (stair gates; fire guards; medicine drawer/ handyperson service across Northamptonshire for carers cupboard locks, etc.). and people they care for (regardless of property ownership) which include assessment, advice, supply and equipment Web: www.care-and-repair.org.uk fitting for: • traditional handyperson service: small repairs and home The handyperson service is registered with improvements for older and disabled people (e.g.: fitting Northamptonshire Trading Standards Buy with Confidence curtain tracks; flat pack furniture assembly; shelving; cat Scheme; some of its charges are subsidised (low cost rates, flaps; garden fences and gates); please ring for a quotation). To request a handyperson call • falls prevention: minor adaptations that help prevent the 01604 782250.

Major adaptations covered by Disabled Facilities Grants

If you require a major adaptation such as a stair lift, financial means test and once completed they will refer through floor lift, walk in shower, or wheelchair accessible you on for an occupational therapy assessment. extension you need to contact your local Council for an Please note that if you require a new or replacement assessment (a local Council is one ‘who you pay your stair lift, then you need to contact your local District or Council Tax to’) see below. You will also complete a Borough Council.

Borough Council of Corby Borough Council Kettering Borough Council Wellingborough The Corby Cube, Municipal Offices, Bowling Green Swanspool House, George Street, Corby, Road, Kettering NN15 7QX Doddington Road, Northants NN17 1QG Tel: 01536 410333 Wellingborough NN8 1BP Tel: 01536 464000 Tel: 01933 229777 Northampton Borough Council Daventry District Council Guildhall, St Giles Square, Care and Repair Lodge Road, Daventry NN11 4FP Northampton NN1 1DE (Northamptonshire) Ltd Tel: 01327 871100 Tel: 0300 330 7000/01604 838970 Unit 4, Cirrus Park, Lower Farm Road, East Northamptonshire Council South Northamptonshire Council Moulton Park, Cedar Drive, Thrapston, Springfields, Towcester, Northampton NN3 6UR Northants NN14 4LZ Northamptonshire NN12 6AE Tel: 01604 782250 Tel: 01832 742000 Telephone: 01327 322322

Equipment and adaptations

You may be entitled to help with equipment or adaptations • have a disability; for your home if you: • have a long-term illness which causes you to have • are elderly; difficulties coping with daily living tasks; or 10 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Equipment and adaptations continued

• are assessed as having eligible needs. contact you by phone to discuss your needs and arrange an appointment for someone to visit if you are eligible for If you meet any of these criteria you, your carer or a friend assistance. You may also contact the referral line on can contact Community Occupational Therapy (OT) to 01604 366000 Monday to Friday 8.30am to 5.30pm. arrange a convenient time for someone to visit you to talk about what you need. How do I get my equipment? Referrals can be made through the Northamptonshire Once you have been assessed by a professional occupational County Council internet site at any time of the day or night therapist, the equipment service will call and make an seven days a week: www.northamptonshire.gov.uk/cot appointment with you to deliver and fit the equipment. There is an easy-to-use online form that will go directly If you wish to return a piece of equipment that belongs to the Access Team at Olympus Care Services. They will to Millbrook or have it repaired, please call 0845 894 0650.

Sensory equipment and telecare

Olympus Care Services’ Sensory, Equipment and Rehabilitation • a wide range of equipment to support individuals and Team (SERT) enables customers to improve their offer reassurance to families and carers; independence and safety at home by providing access to a • specialist equipment to help people with a hearing loss; wide range of sensory equipment and assistive technology. • mobility training and daily living skills training for people SERT works closely with customers to manage risks who are blind or partially sighted; and to health and safety in the home environment, finding • registration and advice and guidance for people who are new ways that everyday activities can be confidently and diagnosed with a visual impairment. independently completed. For more information please contact the ACCESS SERT can provide: team on 01604 366000 or email: • 24-hour response technology to enable customers to [email protected] contact someone in an emergency;

LIFELINES AND ASSISTIVE TECHNOLOGY

We Will Fully Install Your Lifeline For Free!

After installation you pay for as long as you just £3.75 per week receive the service. This fee includes:

 Use of a dedicated contact centre, ready to respond to you 24 hours a day, 7 days a week  Hire of equipment, including a lifeline pendant  Maintenance of the life unit and pendant for as long as you have them.

We also supply a range of equipment from keysafes to fall detectors that could help you stay safe and independent at home.

Contact us for more information or to arrange a visit 01604 366000 Personalised Support-Enabling Independence And Wellbeing www.olympuscareservices.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care 11 Making life easier in your home

In the living room

Plug with handle

Chair raisers

B YRON

Easi - reach

WHAT YOU WHAT IS DIFFICULT SIMPLE COMPLEX MORE COMPLEX HAVE TO DO FOR YOU SOLUTIONS SOLUTIONS SOLUTIONS Get in and • Standing up from • Block of foam in chair base • Buy electric riser • Ready made chair out of chairs sitting is difficult • Buy a new chair – get chair raisers if your chair is professional help to make low sure the height is right • Regular gentle exercise • Get up regularly, to keep mobile Open and • Can’t reach windows • Move furniture out of the • Environmental • Remove window close • Not secure to leave way controls opener windows windows open • Gadget to open/close • Install extractor fan window • Install new windows Control • Can’t reach controls • Change switches • Install new or • Move heating controls heating for fire or heating • Fit timer switch additional heating system Switch lights • Can’t reach switch • Light switch toggle • Environmental • Move light switches on and off • Switch is difficult to • Socket extension controls • Replace light switches use • Handi-plugs Keep warm • Affording the fuel • Insulate your home • Get a grant • Replace the fire • Carrying the fuel • Ask for a winter fuel payment • Change to a • Control heating • Use a trolley – if you can cheaper heating safely lift the fuel into the system trolley Watch TV • Hear the sound of • Use subtitles • Get a room loop • See GP the TV • Request an assessment for a hearing aid

12 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Making life easier in your home continued

In the bedroom

Pillow raisers

Easy grip scissors

M T W T F S S

Pill dispenser Bed raisers

WHAT YOU WHAT IS DIFFICULT SIMPLE COMPLEX MORE COMPLEX HAVE TO DO FOR YOU SOLUTIONS SOLUTIONS SOLUTIONS Get in and out • Standing up from • Move bed/furniture • Hospital bed • Fit grab rails of bed sitting on the bed • Leg lifter • Buy an electric • Buy a new bed mattress • Difficult to move from • Raise bed adjustable bed • Transfer board wheelchair to bed • Learn new techniques for • Mobile hoist • Bed is hard to reach moving safely • Ceiling track hoist • Bed is too soft Sit up in bed, • Bed is too soft • Change bedding • Buy a specialised • Buy a bed cradle turn or roll • Bedding is too heavy • Learn new techniques mattress • Buy a bed ladder over • Nothing to lean on for moving safely • Drop-down rail • Bed lever • Monkey pole • Pillow raiser • Change mattress Keeping • Checking the safety of • Contact n (see key below) warm in bed your electric blanket for further information Getting • Difficult to reach all of • Contact n (see key below) • Consider care in • Buy simple gadgets: dressed your body for further information your own home long handled shoe • Learn new techniques horn; elastic shoe laces; for dressing dressing stick; button • Buy clothes with hook; stocking aids different fastenings Cut your nails • Can’t reach feet • Easy grip scissors • See a podiatrist • Hard to hold scissors Take your • Opening bottles • Ask pharmacist for an • Ask someone to • Get a pill dispenser with tablets • Remembering to take easy to open bottle prompt you days and times marked tablets • Keep a note when you have taken a tablet Read the time • See the clock to tell • Buy a clock with larger • Buy a clock that ‘speaks’ the time numbers n ACCESS team: Call 01604 366000 or email [email protected]

Visit www.carechoices.co.uk for further assistance with your search for care 13 Making life easier in your home continued

In the kitchen

Teapot tipper Pan handle holder

Chopping board with spikes

Large handled Perching stool Liquid level indicator cutlery

WHAT YOU WHAT IS DIFFICULT SIMPLE COMPLEX MORE COMPLEX HAVE TO DO FOR YOU SOLUTIONS SOLUTIONS SOLUTIONS Reach • Cupboards are too high • Re-arrange things in • Lower or raise • Alter spring in door cupboards or low cupboards/on surfaces cupboards closers • Cupboards are too deep • Buy Easi-Reacher or • Cupboard doors are Handi-Reacher too heavy Use taps and • Taps or switches are • Fit tap turners • Alter kitchen • Change switches switches too awkward • Raise or reposition • Can’t reach taps taps or switches • Fit lever taps or new taps Cutting, • Work surface too high or • Sit at a table • Change height of • Food processor chopping, low • Range of kitchen gadgets work surface • Perching/high stool preparing • Hard to grip packets available: knife with a thick • Make space under • Buy a trolley and cooking or jars handle; chopping board work surface for food • Hard to grip knife with spikes; pan handle knees when sitting • Pans or kettles too heavy holder; teapot tipper; lid to lift gripper. Moving • Not enough space • Re-organise furniture • Adaptation to • Review mobility around the kitchen equipment used kitchen Eating and • Cutlery is hard to grip • Large handled cutlery • Buy a trolley drinking • Food/plate keeps slipping • Non-slip mat • Can’t carry food to table • Lightweight insulated cup • Can’t lift cup • Use a cup with two handles Laundry and • Washing machine is too • Wall-fixed ironing board • Change washing • Raise/lower ironing high or too low machine or iron washing machine • Putting up ironing board

14 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Making life easier in your home continued

In the bathroom

Shower board

Grab rail

Raised toilet seat

Toilet seat and Long-handled support frame sponges Tap turners

WHAT YOU WHAT IS DIFFICULT SIMPLE COMPLEX MORE COMPLEX HAVE TO DO FOR YOU SOLUTIONS SOLUTIONS SOLUTIONS Wash hands, • Turning the taps • Tap turners • Raise or lower • Lever taps or new face and • Standing at the basin • Long-handled sponge basin taps body • Basin is too low or too high • Flannel strap • Showers • Stool • Can’t reach all parts of • Contact n (see key below) the body for further information Have a bath • Turning the taps • Strip wash • Bath lift • Grab rails • Stepping into the bath • Non-slip mat in bath • Mobile hoist • Bath board • Risk of slipping in the bath • Tap turners • Ceiling track hoist • Bath seat • Getting up out of the bath • Buy a long-handled • Replace bath with • Lever taps or • Difficulty washing your back sponge shower new taps • Half-step • Convert bathroom to a wet room • Consider care in your own home Dry yourself • Floor is slippery • Heat bathroom • Hot air body dryer • Change floor • Room is too cold • Non-slip mat covering • Difficulty in drying body • Towelling gown Use the toilet • Toilet is too high or too low • Raised toilet seat • Specialist toilet • Buy a commode • Difficult to clean yourself • Combined toilet seat and • Alter position of • Buy a portable • Flush lever is awkward support frame toilet urinal • Toilet is hard to get to • Flush lever extension • Request short- • Grab rails • Contact n (see key below) term loan of for further information commode Clean teeth • Gripping the toothbrush • Toothbrush gripper • Electric toothbrush • Standing at the basin • Stool Have a shower • Difficult to stand for long • Strip wash • Shower board shower • Non-slip mats • Shower chair or • Shower too high • Half-step stool • Shower controls are awkward • Replace shower • Shower is slippery controls • Not enough room to move n ACCESS team: Call 01604 366000 or email [email protected]

Visit www.carechoices.co.uk for further assistance with your search for care 15 Are you looking after someone?

From information given in the census we know that support, the law says you have a right to have your own at any one time there are 70,000 people providing needs assessed, even if the person you care for has refused unpaid care for a family member, friend or neighbour in support services or an assessment of their own needs. This Northamptonshire. assessment is called a ‘Carer’s Assessment’. You may not see yourself as a ‘carer’ - you may only see A Carer’s Assessment gives you the chance to discuss yourself as a son, daughter, partner, friend or neighbour. But your caring role and how it affects your life with a support if you regularly support and care for someone who could worker. This is not a test to see if you are able to care; it is not manage without you then you are a carer and there a way of finding out what your needs as a carer are and to is help available to support you to carry on with this vital find ways to support you. The discussions are confidential work. and you are not committed to anything that you would not If you provide, or intend to provide, regular unpaid be happy with. Discussions may include: support to someone who could not manage without your • any concerns you may have about the person you care for; • how this effects your own health and wellbeing; • what help and support is available; • how to get a break from your caring role and have time to yourself; • what would happen in an emergency; • help with employment, either paid or voluntary work; • training and leisure needs; and • any other questions, issues or concerns you have.

Carer’s Assessments can be requested through: Northamptonshire Carers 123 Midland Road, Wellingborough NN8 1LU General telephone enquiries: 01933 677837 Carers Support Line: 01933 677907 Email: [email protected] Website: www.northamptonshire-carers.org

To find out if you are a carer, take the online self-assessment test: www.wholooksafteryou.co.uk/assessment-test ‘Look after someone… who looks after you’ is a partnership of carers’ organisations in Northamptonshire, NHS Northamptonshire, Northamptonshire County Council, Nene CCG and Corby Healthcare.

Care in your own home

Home care services aim to help those struggling to cope authority home care service. in their own homes with daily activities such as getting in The amount of funded care you receive weekly will and out of bed, washing, dressing or going to the toilet. depend on your assessed needs worked out with Adult They can also help with daily living or domestic tasks like Social Care and, if provided by an agency, will be delivered laundry, shopping and some meal preparation. Care in by care workers. They must be specially trained in areas your own home is often referred to as either ‘domiciliary’ such as manual handling (lifting and moving people) first or ‘home care’. The majority of care funded by the Council aid and food hygiene and background checks with the is contracted out to private companies, rather than a local Disclosure and Barring Service (police checks).

16 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care BIG SOCIETY AWARD WINNERS 2012

Serve was formed in 1981 as an information and resource agency providing support for older people of Northamptonshire. Serve was initially operated solely by volunteers and is proud of its traditions; it remains fundamentally a voluntary organisation but many of the services are now delivered by trained, paid staff.

The services we provide:

l Personal Home Care l Domestic Cleaning l Handyhelp Services l Day Trips/Activities l Transport l Mobility Aids l Hearing Aid Assistance

Our individually tailored Home Based Care and Support services give people who need assistance with everyday living the choice to remain as independent as possible in the comfort of their own home.

Visits range from 15 minutes up to 24 hours, Night Care, on a short or long term basis. We assist Older Adults. We welcome Privately Funded clients, recipients of Direct Payments or Individual Budgets.

Our domestic cleaning includes all general household duties, ironing and internal window cleaning.

Our handyhelp services can assist with assembling flat pack furniture, curtain rails/poles, fitting grab rails, key safes and other minor adaptations.

Our Day Trips run daily and provide disabled access minibus transport to local supermarkets, pubs and garden centre outings where you can purchase a lunch and be escorted home safely to your front door. We also offer activities in our well-being centre such as crafts, friendship clubs and coffee mornings. Our community transport service can assist with transportation to the centre.

Our transport service can make sure you attend essential medical appointments. Our volunteer drivers will escort you to your appointments, stay with you throughout the appointment and escort you back to your home.

Visit our website: www.serve.org.uk

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18 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Independent home care providers

Care in your home is dependent upon the specific needs Live-in care of the person. A care worker lives in the person’s home, is allowed time off each day and must have a night’s sleep. Live-in care can be Low level home care arranged as a short respite for the person’s main carer or a This may be to assist with household chores such as permanent arrangement to suit the person’s needs. shopping, cleaning and assistance with food preparation. It may also involve a care worker accompanying clients on 24 hour care trips out and even holidays. This is required when a person needs assistance or monitoring through the day and night; it differs from live- Medium level homecare in care in that care workers work on a roster to ensure that In addition to low level care this will normally involve a care worker is on duty and awake both day and night. personal care (assistance with washing, dressing etc), and/ Some care agencies are also registered as Nursing or one care worker to assist with mobility Agencies which means they can provide registered nurses for nursing tasks. High level care All service providers delivering personal care must be This involves visits by two or more care workers who registered and inspected by the Care Quality Commission assist people with high dependency needs such as being (CQC) you can check their latest CQC report at transferred from a bed to a chair etc. Care workers may www.cqc.org.uk or call the CQC on 03000 616161. require specific training to understand the health needs. Listings of home care providers start on page 23.

Respite at home

Home-based respite services give carers a break from their person you care for. So if they have a Personal Budget for caring responsibilities. A care worker comes in to look their own needs they could use that money to pay for it. after the person you care for, so you can have some time A financial assessment of the person being cared for will to yourself. confirm whether they need to pay towards the cost of Respite at home is considered to be a service for the this service.

Paying for home care

Home care can be funded in part or whole by the local to fund your home care support. Although the local authority or alternatively private arrangements can authority is committed to maintaining people at home be made directly with care service providers. If you wherever possible, it will seek to meet the assessed needs are in receipt of Attendance Allowance or Personal of people in need of funding support in the most cost Independence Payment, you may choose to use this effective manner.

Brindley Quays

Visit www.carechoices.co.uk for further assistance with your search for care 19 40937 Delos A5 ad.qxp_Advert 04/09/2014 15:55 Page 1

Delos Community exists for the well-being of people with learning disabilities. It aims to provide Helping people supportive environments where people of all ages are encouraged and enabled to with learning achieve their full potential as individuals and inclusive citizens.

Delos Community Services disabilities Include: ■ Community Connecting ■ Supported Accommodation ■ Domiciliary Support get the ■ Befriending ■ Supported Volunteering ■ Housing and Community lives they S upport ■ Specialist Behaviour Support ■ 24 hour Residential Care want ■ Day Opportunities

[email protected] Main Office : 01604 419600 Fax : 01604 419604

An exclusive family run business, catering for private clients across Northampton and the surrounding areas. At Harlestone Home Care our key purpose is to deliver reassuring, compassionate and supportive care and companionship. Harlestone Home Care enables the people we work with to maintain individuality and independence in their own home. All services are tailored to suit the wants and needs of each person that we work with providing an individual package bespoke to their needs. We are able to provide home care to anyone over the age of 18 though most of our clients are over 65. We specialise in Dementia care. Our staff are hand-picked and receive thorough in-depth training in order to provide the highest quality service. No matter how small or complex your needs, we have a service that suits you. Our services include: l Personal Care l Dementia Care l Friendship l Home Help l Medication Assistance www.harlestonehomecare.co.uk

If you have support in your home, or if you are thinking about it, here are some points and questions to think about to help you get good quality care.

Agency 1 ...... £ ...... p/w

Agency 2 ...... £ ...... p/w

Agency 3 ...... £ ...... p/w

Legal and quality monitoring 1 2 3 Communication 1 2 3 • All care providers should be registered with • Are you enabled and encouraged to provide the Care Quality Commission – check out feedback about the service you receive, and their reports and ratings, and ask for customer how well is that feedback acted upon? testimonials. • Check that you can easily contact the agency • If you employ your own staff make sure you manager, and that you are provided with an get them cleared by the Disclosure and Barring out-of-hours emergency phone number. Service and always follow up references. • Ensure your staff have regular supervisions Your requirements 1 2 3 with either you (for Personal Assistants) or their manager (for agency workers) and they • Think about the sort of person you would like regularly re-focus on your care plan. to support you: male or female, youthful or more mature? • Staff should treat you and your home and possessions with respect; and you with • Check staff will work in a person-centred way dignity, empathy and kindness at all times. and allow you to direct the care and support you want – everyone has mental, physical and • Make sure you feel in control of the care and spiritual needs. support you receive, and are you satisfied, comfortable and happy with the way staff • Ensure staff are properly experienced, support you? physically fit enough, and qualified or trained to provide you with the support you need, especially regarding personal care and manual Notes handling.

Your ‘Care Contract’ 1 2 3 • Make sure staff have a comprehensive support plan for you, that they have no problem following it, and that it is reviewed regularly and when your needs change.

• Have a contingency plan in case staff are off work, or on annual leave, to ensure you have the care you need at all times.

• Ensure you have adequate guidelines regarding staff handling your money. Remember – if something doesn’t feel right, it probably isn’t! If at any time you are concerned • Check procedures and protocols allow a good about your safety or possible abuse then please balance regarding managing risks and safety contact the Customer Service Centre on (over-protective work practices can also lead 0300 126 1000. to abuse).

Visit www.carechoices.co.uk for further assistance with your search for care 21 CARE VISITS AT HOME Good Old Fashioned Service

Call our professional team Good old on 0845 3302184 fashioned service For many people the www.bluebirdcare.co.uk questions about care don’t arise until, suddenly, there is a need. Alternative We work closely with you to help you make Bluebird Care offers a the right decision and provide a service realistic cost effective tailored around your exact needs. alternative to residential care. With familiar friends, relatives and possessions We tailor our care packages to meet your around, you get the care individual requirements: you need in the comfort of your own home. • Personal Care • Nutritional support • Dementia Care • Practical home help What we offer • Companionship • Help with • Domestic Support medication We offer everything from personal care to shopping, cleaning or social visits. Support for older people, adults Tel: 01604 636980 • www.carexl.co.uk with learning disabilities, 8 Queensbridge, Northampton NN4 7BF physical disabilities and/ or mental health issues.

Regulated by the Care Quality Tel: 0845 3302184 Commission Email: [email protected]

Opika Care Ltd

Opika Care has a qualified team of carers. We are a Northampton based CQC approved provider of We have been providing a full range of personal domiciliary care, enabling people to remain in their care services to people in their own home and in own home for as long as possible. Opika supports people in their own reputable care establishments since 2004. home, making the care services appropriate for the elderly, people with learning difficulties, mental health issues and sensory loss. Our Services: Our services include: • Meal preparation • Live-in care l l Home care services By the hour care • Personal care • Shopping • Dementia care l 24 hour care l Live in care l Rehabilitation • Domestic support • Adult care • Learning disability l Respite l Palliative care l Elderley care l Dementia l Learning disabilities l Mental health Tel: 01604 711466 • Web: www.opikacare.co.uk l Aquired brain injuries l Spinal cord l Motor neurone disease l Physical disabilities Personal care l Shopping l Cooking l Social needs • Bathing l Independant living fund l Direct payments • Help with dressing • Help with getting in and out of bed l We are a CQC registered domiciliary care Injury compensation awards • Toileting provider with highly qualiﬁed and dedicated staﬀ specialising in live-in care. Practical care Contact us via telephone: 01604 621030 • Meal preparation We provide personalised services to the or via email: [email protected] • Help with medication elderly and adults with physical and • Laundry, Household chores learning disabilities to promote • Shopping Northampton Nursing and Carers Agency Ltd independence in the comfort and familiar • Help with attending appointments Unit 7 Ross Road, environment of their own home. • Travel companion We also provide rapid response to assist Specialist care Weedon Road Industrial Estate, people leaving hospital, who need • Acquired Brain Injury rehabilitation Northampton, NN5 5AX immediate support in their home. • Eating disorders, Learning disabilities • Dementia Visit our website: www.nnca.co.uk Cherry Care Services Limited • Stroke Telephone: 01604 420410 / 07960 607205 • Mental Health “your care, your home, your choice” Email: [email protected] • Continence management

22 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home care providers

ABBEY VALE CARE BRUNO’S COTTAGE Northampton Kettering Tel: 01604 581931 OP D PD LDA MH SI YA AD Tel: 01536 510780 LDA YA

ACS CARE SERVICES LTD BUSH & COMPANY REHABILITATION LIMITED Cosgrove Daventry Tel: 01908 565566 OP D PD MH SI YA Tel: 01327 876210 OP PD MH SI

ACTIVE SUPPORT SERVICE LTD CARE ASSURE NORTHAMPTON LIMITED Kettering Advert page 40 Northampton Tel: 01536 510545 OP D PD LDA MH SI YA AD Tel: 01604 858429 OP PD LDA MH YA AD

AGE UK NORTHAMPTONSHIRE CARE BUREAU DOMICILIARY AND NURSING Northampton AGENCY, THE Tel: 01604 611200 OP D PD MH SI YA Kettering Tel: 01536 414827 OP D PD LDA MH SI YA AIDECARE NORTHAMPTON Northampton CARE WITH A DIFFERENCE LIMITED Tel: 01604 622235 OP D PD LDA MH SI YA AD Northampton Tel: 01604 832346 PD LDA ALLIED HEALTHCARE WELLINGBOROUGH CARE WITH COMPASSION Kettering Corby Tel: 01933 443665 OP D PD LDA MH SI YA AD Tel: 01536 742151 OP D PD LDA SI YA

ASLN CARERS TRUST NORTH BUCKS & MILTON KEYNES Wellingborough Wicken Tel: 01933 626909 LDA YA Tel: 01908 260444 OP D PD LDA MH SI

BETTER CHOICE RECRUITMENT CAREWISE LTD Northampton Northampton Tel: 01604 632662 OP D Tel: 07918 742891 OP D PD LDA MH SI YA AD

BETTER LIVES NORTHANTS CAREXL MAIN OFFICE Northampton Northampton Advert page 22 Tel: 01604 591527 OP LDA YA Tel: 01604 636980 OP D PD MH SI YA

BLAKES SUPPORT SERVICES CHERRY CARE SERVICES LTD Corby Northampton Advert page 22 Tel: 01536 737770 LDA YA AD Tel: 01604 420410 OP D PD LDA MH SI YA

BLUEBIRD CARE NORTHAMPTON / DAVENTRY COMFORT CALL NORTHAMPTON Daventry Northampton Tel: 01327 227084 OP D PD LDA SI YA Tel: 01604 492561 OP D PD LDA MH SI YA AD

BLUEBIRD CARE COMMUNICARE (GB) LTD Wellingborough Advert page 22 Kettering Tel: 0845 330 2184 OP D PD LDA MH SI YA AD Tel: 01536 268807 OP PD LDA SI YA

BRAMPTON VIEW COMPLETE NURSING AND CARE SOLUTIONS LIMITED Northampton Northampton Tel: 01604 315924 OP D PD LDA MH SI YA AD Tel: 01788 824686 OP D PD LDA SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 23 Home. There’s no place like it.

Specialists in providing older people with non-medical care in their own homes Being able to live at home is one of the most important comforts in an older person’s life and because family and friends can’t always be there, Home Instead Senior Care are here to help.

East Northants: 01933 358708 Services include: Unit 6, Moulton College, Chelveston Road, Higham Ferrers, Northants NN10 8HN • Meal preparation • Companionship Northampton: 01604 211190 • Specialist dementia • Respite Support Unit 3, Chartergate, Clayfield Close, Moulton Park, Northampton NN3 6QF and Alzheimer’s care • Convalescence Market Harborough, Corby & Rutland: 01858 540317 support • Personal care Mill Farm, Stonton Wyville, Market Harborough, Leicestershire LE16 7UQ • Light housekeeping • Shopping • Local transportation and much more... Each Home Instead Senior Care franchise is independently owned and operated.

www.homeinstead.co.uk

Home care providers continued

CONCEPT CARE SOLUTIONS NORTHAMPTON COTTAGE NURSING HOME LTD, THE Northampton Wellingborough Advert page 67 Tel: 01604 620610 OP D PD LDA MH SI YA AD Tel: 01933 355111 OP D PD LDA SI YA CONSENSUS COMMUNITY SUPPORT LIMITED CRISIS RESPONSE TEAM Kettering Northampton Tel: 01536 417195 PD LDA YA Tel: 0300 777 0002 OP D PD LDA SI YA CONSUMMATE CARE LTD CROSSROADS CARE Kettering Lutterworth Tel: 01536 484142 OP D PD LDA MH SI YA AD Tel: 01455 560046 OP D PD LDA MH SI CONTENT CARE LTD DAVENTRY AND SOUTH NORTHAMPTONSHIRE START Banbury Towcester Advert outside back cover Tel: 01295 768966 OP D PD LDA SI YA Tel: 01327 359808 OP D PD LDA SI YA CORBY AND KETTERING START DELOS PYRAMID Corby Advert outside back cover Wellingborough Advert page 20 Tel: 01536 202458 OP D PD LDA SI YA Tel: 01933 677889 LDA CORONATION COMMUNITY CARE DIRECT HEALTH Wellingborough Kettering Tel: 01933 275636 OP D PD LDA SI YA Tel: 01536 417041 OP D PD LDA MH SI YA AD

24 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home care providers continued

ELIONA HEALTHCARE LIMITED HOME INSTEAD SENIOR CARE Advert page 24 Market Harborough Northampton Tel: 0800 043 0605 OP D PD YA Tel: 01604 211190 OP D PD LDA SI YA Market Harborough & Corby ELMS, THE Tel: 01858 540317 Northampton OP D PD LDA MH SI YA Tel: 01604 411858 LDA YA ICCM HOUSE FERNS, THE Kettering Northampton Tel: 01536 525220 OP PD LDA SI YA Tel: 01933 624648 OP D PD LDA MH YA K LODGE FRIENDLY SUPPORT SERVICES LIMITED Higham Ferrers Advert page 56 Northampton Tel: 01933 315321 OP D PD LDA SI YA Tel: 01604 720699 OP D PD LDA MH SI YA AD K.C. CARERS LIMITED GABLE HEATHCARE SERVICES LIMITED Daventry Corby Tel: 01327 226313 OP D PD SI YA Tel: 07809 428407 OP D PD LDA MH SI YA AD LANGDALE COURT GILLITTS ROAD Wellingborough Wellingborough Tel: 01933 679345 OP D PD MH SI Tel: 0117 974 8400 LDA YA LAVENDER SUPPORT SERVICES LIMITED GRANGEFIELD HOMECARE Irthlingborough Earls Barton Tel: 01933 653511 OP D PD LDA MH SI YA Tel: 01604 810137 OP LEICESTERSHIRE COMMUNITY SUPPORT SCHEME GEMINI XTRA CARE Kettering Northampton Tel: 01536 411415 OP LDA YA Tel: 07795 513402 OP D PD SI YA LIFESTYLE CARE SUPPORT LIMITED HANOVER DRIVE Kettering Brackley Tel: 01536 517716 OP PD LDA SI YA Tel: 01280 840577 OP D PD LDA SI YA LIGHTHOUSE CARE AGENCY HARLESTONE HOME CARE LTD Northampton Northampton Advert page 20 Tel: 01604 412252 OP D PD LDA MH SI YA AD Tel: 01604 419600 OP D PD LDA MH SI YA AD LILY CARE NORTHANTS LTD HARMONY HOMECARE LTD Northampton Northampton Tel: 01604 708361 OP D LDA MH YA AD Tel: 01604 711009 OP D PD MH SI HELPING HANDS HOMECARE SERVICES LIMES, THE Northampton Advert inside back cover Northampton Tel: 01604 636607 Tel: 01604 632040 OP D PD MH SI YA OP D PD LDA MH SI YA AD HOLLYHOCKS, THE LIVABILITY LIFESTYLE CHOICES EAST MIDLANDS Northampton Brackley Tel: 01327 349752 OP PD LDA YA Tel: 01280 840049 PD LDA YA HOME INSTEAD EAST NORTHANTS LIVE N CARE Higham Ferrers Advert page 24 Corby Tel: 01933 358708 OP D PD LDA MH SI YA Tel: 07738 237818 OP PD LDA YA

Visit www.carechoices.co.uk for further assistance with your search for care 25 We make it our business to care Can we help provide care for you? We provide reliable, experienced and highly skilled care and support workers ◗ All our care staff have CRB clearance ◗ Assistance with personal care; bathing, showering and shaving ◗ We can ensure prompt assistance for medication ◗ Light domestic tasks can be undertaken ◗ Support with cooking, shopping and laundry ◗ We offer competitive rates and tailored care packages For more details ring Karen on: 01604 635 090 or 07969 689 935 1 Notre Dame Mews, Northampton, NN1 2BG [email protected] www.nortonnurses.co.uk

Our aim is to ensure the care you receive is professional and responsible We are registered Northamptonshire’s fastest growing by the CareQuality Commission Care and Support Agency

Norton Nurses FP 17.11.14.indd 1 17/11/2014 08:48 Home care providers continued

LIVE-IN CARE SOLUTIONS LTD NORTHAMPTONSHIRE BRANCH OFFICE Irthlingborough Corby Tel: 01933 653661 OP D PD LDA MH SI YA Tel: 01536 738910 OP PD LDA MH YA MAGENTA DOMICILIARY CARE SERVICES NORTHAMPTONSHIRE COMMUNITY LIVING Kettering Desborough Tel: 07984 846928 OP D PD LDA MH SI YA Tel: 01536 762762 D PD LDA MH YA AD MARCHWOOD CLOSE NORTHAMPTONSHIRE DOMICILIARY CARE AGENCY Northampton Kettering Tel: 0800 634 9614 LDA MH Tel: 01536 411415 LDA YA MARSHALL HOMECARE NORTHAMPTONSHIRE DOMICILIARY CARE SERVICE Brackley Kettering Tel: 01295 760361 OP D PD SI Tel: 01536 412796 LDA MH MEARS CARE NORTHANTS CARE AT HOME LIMITED Milton Keynes Corby Tel: 01908 268640 OP PD LDA MH YA Tel: 01536 443666 OP D PD LDA MH SI YA AD MEGA RESOURCES NURSING & CARE SERVICES NORTON NURSES LTD Kettering Northampton Advert page 26 Tel: 01536 526416 OP D PD YA Tel: 01604 635090 OP D PD LDA MH SI NAS COMMUNITY SERVICES NURSES FRIEND Wellingborough Northampton Tel: 01933 653200 LDA Tel: 01604 844924 OP D PD LDA MH YA NASEBY - NORTHAMPTONSHIRE OPIKA CARE LTD Northampton Northampton Advert page 22 Tel: 07712 049161 OP Tel: 01604 711466 OP PD LDA MH SI YA NESTOR PRIMECARE SERVICES LIMITED T/A PERSON CENTERED CARE NORTHANTS PRIMECARE PRIMARY CARE – NORTHAMPTON Kettering Northampton Tel: 01536 524828 Tel: 01604 611200 OP D PD LDA MH SI YA AD PD LDA YA NEW HOPE CARE PERSONALISED 4 AUTISM Northampton Northampton Tel: 01604 755608 Tel: 01604 620634 OP YA OP LDA MH YA NEXT STEPS PHEONIX PROFESSIONAL HOME CARE CORBY Kettering Corby Tel: 01536 511833 OP PD LDA MH SI YA Tel: 01536 601693 OP D PD SI YA NORTHAMPTON NURSING AND CARERS AGENCY PINE LODGE Northampton Advert page 22 Corby Advert outside back cover Tel: 01604 621030 OP D PD LDA MH SI YA Tel: 01536 742043 PD LDA YA NORTHAMPTON REGIONAL OFFICE PINETREES ANNEX Northampton Northampton Advert page 40 Tel: 0845 521 2280 OP D PD LDA MH SI YA AD Tel: 01604 589233 OP D PD LDA MH SI YA NORTHAMPTON START PRECIOUS HOPE HEALTH AND HOME CARE Northampton Advert outside back cover Northampton Tel: 01604 362003 OP D PD LDA SI YA Tel: 07854 983597 OP D PD LDA MH SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 27 Home care providers continued

PRESTIGE NURSING SELECT CARE Northampton Advert page 18 Stamford Tel: 01604 637000 OP D PD LDA MH SI YA AD Tel: 01780 444443 OP PROFECTUS HEALTHCARE LTD SERVE Corby Wollaston Advert page 17 Tel: 01536 401153 OP PD LDA Tel: 01933 315555 OP PD LDA MH SI AD RF CARE AND SUPPORT SERVICES SEVACARE - NORTHAMPTON Northampton Northampton Tel: 01604 241843 OP D PD LDA MH SI YA Tel: 01604 627709 OP RICHMOND VILLAGE NORTHAMPTON DCA SHIVAS HOME-CARE Northampton Advert page 64 Northampton Tel: 01604 432600 OP Tel: 01582 848480 OP PD LDA MH SI ROSES CARE SERVICES SOCIAL CARE SOLUTIONS LTD (NORTHAMPTON OFFICE) Banbury Northampton Tel: 01295 810711 OP D LDA MH SI YA Tel: 01604 649876 OP D PD LDA MH SI YA SCOPE INCLUSION NORTHAMPTONSHIRE SPECIALIST DEMENTIA SERVICE – NORTH Northampton Kettering Advert outside back cover Tel: 01604 403733 OP PD LDA SI YA Tel: 01604 366000 OP D PD YA

28 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home care providers continued

SPECIALIST DEMENTIA SERVICE – SOUTH UNIVERSAL CARE SERVICES CORBY Northampton Advert outside back cover Corby Tel: 03001 261011 OP D Tel: 01536 211089 OP D PD LDA MH SI YA SPECIALIST SUPPORT SERVICES FOR YOUNGER UNIVERSAL CARE SERVICES NORTHAMPTON ADULTS WITH DISABILITIES – NORTH Northampton Corby Advert outside back cover Tel: 01604 214700 OP D PD LDA MH SI YA Tel: 07793 840375 PD LDA YA VELVET GLOVE CARE LIMITED SPECIALIST SUPPORT SERVICES FOR YOUNGER Corby ADULTS WITH DISABILITIES – SOUTH Tel: 01536 201100 OP D PD SI YA Northampton Advert outside back cover VOGUE FUTURE LIVING LIMITED Tel: 01933 275438 PD LDA YA Northampton Advert page 28 SPRING GARDENS Tel: 07770 951060 PD LDA SI YA Daventry WELLINGBOROUGH AND EAST NORTHANTS START Tel: 01327 879808 OP D PD MH SI Wellingborough Advert outside back cover STONEPIT DRIVE, 40 Tel: 01604 366000 OP D PD LDA SI YA Market Harborough, Leicestershire WELLINGTON SUPPORT Tel: 01536 400705 OP D PD MH YA Northampton TOTAL HOME CARE SOLUTIONS LIMITED Tel: 01604 632165 MH YA NORTHAMPTON WESTLANDS CARE HOME Northampton Wellingborough Tel: 01604 491400 OP D PD LDA MH YA Tel: 01933 274430 OP D PD MH SI YA TOTUS CARE LTD WRIGHTMANS HOUSE Kettering Kettering Tel: 01536 526431 OP D PD LDA MH SI YA Tel: 01536 522709 OP D PD LDA MH SI YA TRIANGULAR CARE SERVICES LIMITED Wellingborough Tel: 01933 227842 OP D LDA MH YA

Advertisers are highlighted Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Health and wellbeing Research suggests that there are key actions we can take to maintain beneficial impact on the wellbeing of our family members our physical health and mental wellbeing as we grow older. and those we care for. By making a few small changes to the way we live, we can These are the key ways to maintain our physical health make big changes to our own health, and this can have a and mental wellbeing as we get older:

Eating well

Top tips: Reduce your fat intake: Don’t skip breakfast: Breakfast gives you the energy you • choose lean cuts of meat and trim off any visible fat; need to face the day along with some of the vitamins and • measure oil for cooking with tablespoons rather than minerals needed for good health. pouring it straight from a container; Keep hydrated: • grill, bake, poach or steam rather than frying and • Drink at least 8-10 teacups of fluid a day. roasting; and >>

Visit www.carechoices.co.uk for further assistance with your search for care 29 Eating well continued

>> • choose lower fat versions of dairy foods whenever you can. • put some extra vegetables, beans or lentils in your casseroles and stews (and less meat); Aim to have five pieces of fruit and vegetables every day: • stock up on frozen vegetables for easy cooking; • try fruit sliced over cereal for breakfast; • remember-a third of your lunch and your dinner plate • snack on fruit mid-morning or mid-afternoon; should be vegetables or salad.

Be active

Regular physical activity can help reduce your risk of heart Top tips: attack, stroke, high blood pressure, diabetes, osteoporosis Simple ways to getting more physically active include: as well as raise your mood and self-esteem. It can also • take regular walks as part of your daily routine; raise the levels of ‘feel good’ hormones and reduces levels • use the stairs rather than taking the lift; of stress. Inactive people have nearly twice the risk of developing heart disease. • getting off the bus one stop before your destination; Adults should aim to be active daily. Over a week, • join a dance group, jogging/walking/games club or the activity should add up to at least 150 minutes (2½ hours) gym – see Northamptonshire Sport for further details: of moderate activity in bouts of 10 minutes or more - one www.northamptonshiresport.org or way to approach this is to do 30 minutes on at least five www.northamptonshire.gov.uk/en/councilservices/ days a week. leisure/sport/pages/default.aspx

Connect and keep learning

Try something new, or sign up for that course you have new skills. Enriching our lives in this way can help always thought of doing. maintain our emotional wellbeing and sustain our Learning something new is a great way to meet new relationships with family and friends. people as well as building confidence and developing

Stop smoking

There are over 4,000 chemicals in a cigarette and 69 of from the NHS Stop Smoking Service which exists to these are known to cause cancer. support people in Northamptonshire to stop smoking As soon as you quit smoking your body begins to and you could be one of them. repair itself straight away. The longer you manage to stay For free help, advice and support to give up smoking stopped the more repair work your body can do. contact your local NHS Stop Smoking Service on 0854 Every year thousands of people successfully quit 601 3116 or find them on Facebook:www.facebook. smoking. If you want to stop smoking, help is available com/NorthamptonshireNHSStopSmokingService

Alcohol harm reduction

Drinking more than the recommended daily allowance Alcohol affects all parts and systems of the body and can increase your risk of developing a drinking related can play a role in many medical conditions. illness and approximately 10 million people in England Drinking less reduces the longer term risk of serious drink above the recommended guidelines every year. diseases such as liver disease and stroke and will improve Women who regularly drink more than 35 units per the condition of your skin, have a positive effect on sleep week (or more than six units per day) are at higher risk and will give you more energy and money. Drinking less of developing a drinking-related illness (including breast also means you’ll be less likely to develop high blood cancer) and for men this is more than 50 units per week pressure and put on weight. (or more than eight units per day) are at a high risk of Women should not regularly* drink more than two developing a drinking-related illness. to three units of alcohol a day. That’s no more than a

30 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Alcohol harm reduction continued standard 175ml glass of wine (ABV 13%). individual call: 0845 034 4549 (standard charge). Web: Men should not regularly* drink more than 3 to 4 units www.Cri.org.uk of alcohol a day. That’s not much more than a pint of If you have concerns about alcohol, drug use including strong lager, beer or cider (ABV 5.2%). prescription and over the counter drugs or gambling then For help, advice and support contact Substance to please contact Aquarius for further help and support on Solution (S2S) the Northamptonshire Integrated Recovery 0300 456 4292. Service for Drugs and Alcohol Advice, information and Web: www.aquarius.org.uk or treatment and support tailored to the needs of the facebook.com/aquariuspage

* Regularly means drinking this amount most days or every day. ABV is the percentage of alcohol in the drink.

Useful websites Physical activity Northamptonshire Sport-Get Active Activity on referral www.northamptonshiresport.org/get-active www.activityonreferral.co.uk Run In England Healthy weight www.runinengland.co.uk Change4life www.nhs.uk/change4life/Pages/change-for-life.aspx Walking for health www.walkingforhealth.org.uk Healthy eating www.nhs.uk/LiveWell/healthy-eating/Pages/ Walk4life Healthyeating.aspx www.walk4life.info

Housing options to consider

Extra care housing

Extra care housing is a housing-based service, which • specialised facilities such as assisted bathing, dining enables people who live there to access care and support facilities, office and staff accommodation; and services 24-hours a day, schemes also often provide: • social rented Assisted Living in Northamptonshire • occupation on the basis of tenancy: i.e. rented, shared represents value for money to funders. ownership or leasehold; • an allocation process ensures that all successful There are a number of Very Sheltered Housing applicants have been assessed as having a housing- and Assisted Living schemes (see page 32) across related need by the local district or borough council; Northamptonshire, they provide a quality service and meet the criteria detailed above. Very Sheltered Housing • the provision of a dedicated staff team to provide schemes provide support through housing managers, services at a level appropriate to the needs of all tenants domiciliary care services and emergency alarm systems, with maximum flexibility; however, the care and support is not available around the • 24-hour, 365 days a year provision of care; clock in the same manner as in Assisted Living. • a philosophy by staff to enable and maintain independence including a commitment to supporting A forthcoming Assisted Living development is: continued quality of life and personal development of tenants; McCarthy and Stone • premises that support independence through high Welford Road, Kingsthorpe, Northants NN28AG standards of accessibility both in communal areas and in Tel: 0800 919 132 individual flats;

Visit www.carechoices.co.uk for further assistance with your search for care 31 Very Sheltered or Extra Care Housing

For rented properties a housing application must be For shared ownership and private purchase properties made through the local district or borough council. applications can be made direct to the landlord.

Very Sheltered Housing and Assisted Living schemes in Northamptonshire Autumn Assisted Living King Richard Court Rosewood Court St Rumbolds Court Manor House Wootton Brook Close, 1 Irthlingborough Road, Buckingham Road, 58-60 Main Street, Middleton, East Hunsbury, Northampton, Wellingborough, Brackley, Market Harborough, Northants NN4 0XU Northants NN8 1LQ Northants NN13 7BF Leicestershire LE16 8YU Tel: 0800 389 9384 Tel: 01933 222828 Tel: 0800 919 132 Tel: 01536 771722 Langdale Court Simon de Senlis Sunley Court Candleford Court Windermere Drive, Robert Street, Pipers Hill Road, Candleford Close, Springfield Wellingborough, Northampton NN1 3AE Kettering, Way, Brackley, Northants NN8 3XA Tel: 01604 233434 Northants NN15 7RJ Northants NN13 6JW Tel: 01933 679345 Tel: 01536 522677 Tel: 01280 843905 Spring Gardens Leeson Court Oxford Close, Swan Gardens Eleanore House Leeson Road, Hicks Road, Daventry, School Place, Buttermere Close, Towcester, Northampton Corby, Eastfield Estate, Northants NN12 6HS NN11 4XY Northants NN18 0JY Northampton NN3 2RG Tel: 01327 352467 Tel: 01327 879808 Tel: 01536 408839 Tel: 01604 785848 Richmond Northampton St Crispin Village Townsend Court Imperial Court Bridge Meadow Way, St Crispin Drive, 58 High Street South, Duck Street, Rushden, Grange Park, Northampton, Duston, Rushden, Northants NN10 9AF Northants NN4 5EB Northampton NN5 4BL Northants NN10 0FR Tel: 01933 315116 Tel: 0845 607 6405 Tel: 01604 502000 Tel: 0800 919 132

MANOR HOUSE I promised mum she wouldn’t Dementia Residential Home go into a care home...

Set in the beautiful village of Middleton within easy reach from Corby, Kettering, Market Harborough, Northamptonshire and Leicestershire, Manor House care home has been successfully supporting residents with dementia for over 20 years.

Manor House is one of the most respected dementia care homes in the country and we are pleased to say has set the standard for dementia care which other homes have since been trying to follow. Thanks to Autumn Assisted Apartments I’ve been able to keep that promise The home has received many accolades over this period and is an Leaving the family home to move into a care home can Investor in People, assigned a 4 Rose rating by Northamptonshire be a daunting prospect, moving into a one or two bed County Council, excellent reports from the Care Quality serviced apartment with lounge, diner, kitchenette and en suite bathroom at Autumn Assisted is a reassuring Commission and for the last 12 years is one of only 2 homes in cost effective alternative from only £495 per week per the whole of the UK to be awarded an EDE classification to qualify apartment all inclusive. the home to continue to support their residents even when their Set in beautifully landscaped gardens our apartments dementia escalates to enhanced levels. offer 24 hour security with nurse call and intercom service, chef, complete laundry and cleaning service, utility bills, council tax and much more included in the price. For more information call us on 01536 771 722, email Our professionally trained carers are on site 24 hours a [email protected] or visit www.dementiahome.co.uk. day to assist you at your request and a private minibus is available for shopping or social visits. Autumn Assisted, Manor House, 58-60 Main Street, Middleton, Market Harborough LE16 8YU visit www.autumn-care.co.uk call 01536 771722 or email: [email protected] RKL Living Ltd, a company incorporated in England and Wales. Company Number 6252953. Registered Office: Manor House, 58-60 Main Street, Middleton, Market Harborough, Leics LE16 8YU

32 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Care villages

At some point in our lives, many of us will face the prospect within a nursing home, situated at the heart of the village. of no longer being able to cope on our own at home. An Care villages also offer wide ranging on-site facilities increasingly popular option of care and support available which can include a café, restaurant, elegant sitting rooms, today is the care village. hairdressing salon, landscaped gardens and a bowling These represent a recent development in retirement green. Some even have a swimming pool and spa. A daily living. Here, people can make a choice between activity programme and day trips means there is never a independent living, assisted living or sometimes known dull moment. as extra care and 24 hour nursing care. A major difference Brampton View Care Village between care villages and retirement villages is that there Brampton Lane, Chapel Brampton, Northampton NN6 8GB are care staff on-site 24-hours a day. Tel: 01604 675 566 Most care villages have three different forms of Sheltered housing accommodation: Independent apartments offer a more independent Richmond Northampton lifestyle and are designed to make life as easy and Bridge Meadow Way, Grange Park, Northampton NN45EB enjoyable as possible but with the reassurance that should Tel: 0845 607 6405 Retirement/sheltered housing, you require care it is always available. sheltered housing, Extra care housing Assisted living or extra care models exist within smaller specially adapted one (sometimes two) bedroom St Crispin Village apartments offering a real alternative to a single bedroom St Thomas Street, Off St Crispin Drive, Duston, in a residential care home. They offer an independent Northampton NN5 4RB lifestyle backed up with all the support and care required Tel: 01604 502000 along with a serviced package which includes all food, This village development is a partnership between cleaning and laundry. Imagine not having to bother with Touchstone Housing Association, Northampton Borough the cooking, cleaning and washing any more. Council, Northamptonshire County Council and The Extra The third form of accommodation and support is offered Care Charitable Trust. Care homes

All care providers in the country must be registered would be a more appropriate option. with the Care Quality Commission (CQC). All services are If your capital/savings exceed £23,250 you will have to inspected by the CQC, who report on their findings. These pay the full cost of your care. Otherwise, if you are seeking inspection reports are available from the care service or the funding support from us, you will need to be visited by CQC (visit www.cqc.org.uk and see page 49). a care manager to establish whether you are eligible for Listings of care homes and care homes with nursing funding support. This visit might be in your own home, or begin on page 54. in hospital if you’ve been ill, or in a care home. You will be fully involved in planning your care needs. There are two types of care home: If a care home providing nursing care is the best solution for you, the social worker will give you information to help Care homes you find a home which meets your care requirements. The If you are unable to manage at home despite having cost of the nursing care part of your fees is paid by the NHS support and you need much higher levels of security and to the home directly, the current amount is £110.89 per care, a care home offering personal care (as opposed to a week and is reviewed every April. Figures may change over care home with nursing) may be the best option. Personal the life of this Directory. care includes bathing, feeding, dressing and help with moving about.

Care homes with nursing If your care needs mean that you need 24 hour access to qualified nursing support, then a care home with nursing

Visit www.carechoices.co.uk for further assistance with your search for care 33 National Framework for NHS Continuing Healthcare and NHS-funded Nursing Care

According to NHS Choices, NHS Continuing Healthcare someone you care for has needs that you think should be is the name given to a package of care that is arranged assessed, you should contact NHS Corby and NHS Nene and funded solely by the NHS for individuals who are not Clinical Commissioning Groups and ask to speak to the in hospital but have complex ongoing healthcare needs. co-ordinator for NHS Continuing Healthcare. NHS-funded Nursing Care is care provided by a registered nurse, paid for by the NHS, for people who live in a care Telephone 01604 651100 or write to home. NHS Northamptonshire, Francis Crick House, NHS Corby and NHS Nene Clinical Commissioning 6 Summerhouse Road, Moulton Park Industrial Estate, Groups are responsible for assessing eligibility for NHS Northampton NN3 6BF. Continuing Healthcare and NHS-funded Nursing Care and ensuring that the national eligibility criteria are used consistently. It will also identify, arrange and fund all the When is responsibility for continuing care shared? services required to meet your needs: If a person is assessed as not being eligible for NHS Continuing Healthcare, he or she may be eligible for • if a person is assessed as being eligible for NHS a package of continuing health and social care. This Continuing Healthcare; or means that the NHS and the local authority may share • for the healthcare part of a joint package of care. responsibility for providing and possibly funding the care agreed in your care or support plan. Such arrangements NHS Corby and NHS Nene Clinical Commissioning are sometimes known as joint package of continuing care, Groups can provide more information on NHS Continuing even if you are funding your own care you may be eligible Healthcare and NHS-funded Nursing Care, the eligibility for this. criteria and assessment process. If a person thinks that To find out more, please contact the CCGs or NHS they have care needs that should be assessed or if Northamptonshire mentioned above.

Cliftonville Road | Northampton Call today on 01604 619960

Generously proportioned bedrooms with en-suite walk-in showers, toilet & flat screen TV • A dedicated cinema • Gym • Hotel standard support services and restaurant quality dining • Quiet rooms, vibrant communal lounges and dining areas Aromatherapy suite and hair salon • Enclosed garden with raised beds

www.spencerhousecarehome.co.uk | [email protected]

Cliftonville Road | Northampton Call today on 01604 238850

www.cliftonvillecarehome.co.uk | [email protected]

Spencer House and it's sister home Cliftonville are owned by Avery Avery employees are encouraged to undertake Dementia Friends Healthcare one of the UK’s leading providers of elder care, with a fast training and to promote the initiative in the home and community. expanding national portfolio of homes. Avery has a reputation earned through the leading edge design of its homes, its family support Why not pop in and see for yourself how we are setting the programmes and the thriving communities that typify all of its homes. standards in modern care home provision?

When considering potential care homes, consider the following questions:

Home 1 ...... £ ...... p/w

Home 2 ...... £ ...... p/w

Home 3 ...... £ ...... p/w

First impressions 1 2 3 • Are there both showers and baths? • Were you met when you first arrived? • Are bathrooms adapted to help people in and out of the bath? • Do staff seem warm, friendly and polite? • Do the residents seem happy, active and Accessibility 1 2 3 sociable? • Does the home have the right adaptations and • Were you able to talk to some of the residents equipment to meet your needs? about their experiences of living in the home? • Are all areas accessible for wheelchair users? • Does the home feel homely and welcoming? • Does the home have extra wheelchairs • Is the home fresh, clean and comfortably and walking aids? furnished? • Is there adequate provision for people with Fees 1 2 3 sight or hearing difficulties?

• How much are the fees? Life within the home 1 2 3 • Do the fees cover all the services available? • Does the home ensure that an individual care • Under what circumstances will the fees alter – plan is in place for every resident? eg annually or according to increasing needs? • How does the home make sure that the care • Is the notice to terminate reasonable? plan is put into practise? • What arrangements are put in place to ensure Transport 1 2 3 residents’ health needs are met? Is there a local • Is the home easy to get to for relatives and GP practise that the home uses? friends? • Are there any rules and restrictions • Does the home provide its own transport? (e.g. going out, time of return etc)? • Can you choose when to get up and retire Accommodation 1 2 3 every day? • Are there multiple day/activity rooms to allow • How are residents involved in decisions about residents choice and space to move around? life in the home? • Are bedrooms single or shared? Is there a choice? • Is there a telephone where you can make and • Is the home well lit? take calls in private and comfort? • Can you decorate and re-arrange your room to • Is alcohol served or permitted? suit yourself? • Are there smoking and non-smoking areas? • Can you bring your own furniture and TV? • What arrangements are there for religious • Is there a call system for emergencies? observance? • Are there enough sockets in your room? • Can you handle your own money? If not, what • Can you control the heating in your room? arrangements are in place? • Can you lock your room and is there a secure • Does a hairdresser/chiropodist visit? place for valuables? • Are residents accompanied on visits to • Is there a separate dining room? Bar? the GP or hospital? • Are there toilet facilities within easy reach of • Are pets or visiting pets allowed? the communal facilities? Continued on page 36 >>

Staff 1 2 3 Gardens 1 2 3 • Do the staff appear clean, cheerful and • Are the grounds/gardens attractive? respectful? • Are all areas safe and accessible? • Do the staff talk to residents and how do they • Are residents encouraged and assisted to go talk to them? out into the gardens if they so wish? • How do the staff know how you like and need • Is there somewhere to sit? to be supported? • Are they quiet? • Are care plans kept and reviewed regularly with the residents and their families, are they Contract terms 1 2 3 followed by all staff? • Can you retain your own room if away? • Are the staff formally trained? • Can you have a short-stay or trial period? • Is there an adequate number of staff on day • Will you be given a statement of terms on and night? admission? Visitors 1 2 3 • Are all procedures, such as complaints, clearly spelt-out? • Are visitors welcome at all times? • What notice period exists? • Is there somewhere to see them in private? • May your visitors join you at meals? Notes • Can your visitors stay overnight?

Catering 1 2 3 • How much choice do you get about meals? • Is the food varied and interesting? • Can the home cater for your dietary needs? • Can you have snacks or drinks any time of the day or night? • Can you eat in your room?

Activities 1 2 3 • Can you continue to pursue your hobbies and interests? • What sort of activities and entertainment are organised? • Are outings and holidays arranged? How much do they cost? • Are escorts available if necessary? If you decide on a particular home and move into it, • Is a library service available? keep this checklist to refer to every now and again • Can you have your own flower bed or to make sure that the home is delivering on the help in the garden? first impressions and what is ‘promised’ and that standards and quality are not slipping. If you are • Can you stay in your own room if you concerned in any way and at any time about the want to? level of care and support provided, see page 49 for • Is there any involvement with the local contact details of the independent regulatory body, community eg schools/retailers/garden the Care Quality Commission. centres/volunteeers visiting?

36 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Paying for care

The financial assessment process

For us to assess and invoice you for any financial home. This is known as the ‘Expected to Pay Rate’ (EPR). contribution towards the cost of your support we first Your social care practitioner will advise you of the figure need you to provide us with details of your financial that we are prepared to pay for your care in the home, circumstances. your contribution forms part of this EPR. You will be required to complete a financial assessment If you wish to choose an approved care home that form to tell us about your financial circumstances. This is more expensive than the Council is prepared to pay form may be sent to you in advance of a care manager then a relative or interested party will need to pay the assessing you or they will leave the form with you to difference. This is known as a third party agreement. complete. If you require support completing the form we can visit you at home. Asset deprivation We will ensure that you receive a Welfare Benefits check so If we feel that you have deliberately deprived yourself of that you know what State Benefits you may be able to claim. a capital asset in order to reduce the amount you pay for care, we may treat you as if you still possess the asset for Charging rules and regulations the purpose of charging. For example, if you give money If your savings and investments (capital) are more than or assets away to a family member in order to reduce your £23,250 you will need to pay for your own care services. capital or assets. You may, therefore, not be able to pay Once your capital falls below £23,250 you can apply to us the charge assessed using the notional capital we have for help towards paying the cost of your care services. considered you still own. In that case we will transfer the If you have under £23,250 in capital and savings the liability for this debt to the person to whom you have Council may make a contribution to the cost of your care passed the capital or asset. services if: Our financial assessment team will undertake an • you have been assessed as being eligible for support investigation in order to determine whether deprivation from the Council under the eligibility criteria; and of assets has occurred. This may include land registry • you have had a full financial assessment from the searches, requesting copies of bank statements etc. Council and you have been advised you do not need to pay for the full cost of your care. Assessing the value of your home We will take in the value of your home as a capital asset. For more information on benefits please see the website: However in the circumstances below, the value of your www.gov.uk – this may change through 2015/16 under property will not be included when calculating your the new Care Act. charges, even if your stay in a residential or nursing home is permanent. Contributions towards your care and support The value of your property is ignored if, for example: Your assessment takes into account your capital (which may include your property) income, benefits and • Your spouse/partner continues to live in the property. occupational pension(s). • A close relative or a member of the family for whom you If you have capital between £14,250 and £23,250 there are responsible is living in the property and they are: is a tariff of £1.00 for every £250.00 (or part of £250.00) aged 60 years or over, or you have between these two figures. This is known as aged 16 years or under, and is a child you are ‘Tariff Income’ and is included in the financial contribution. liable to maintain. These figures may change after April 2015 please check • If a person remaining in your property has a disability with Adult Social Care after this date. and has proof of benefit entitlement or medical evidence due to their incapacity. Council funding towards residential care If you are eligible for a contribution to your care and Self-funding your care support from the Council, each year we agree a maximum If you own a property and do not wish to sell it, and you amount that will normally be paid for a place in a care want to reside in a care home without the financial >>

Visit www.carechoices.co.uk for further assistance with your search for care 37 The financial assessment process continued

>> support of the local authority, the following considered on their individual merits and you will have to information may be useful to you. sign a contract with us agreeing to the loan conditions. If we help fund the cost of your placement you will However, it is important to note that you should always still have to pay your financially assessed contribution, seek independent financial or legal advice if you wish to and in addition if the home cost is above the EPR then enter a DPS. a third party top-up payment is required. However, by If you are accepted into a DPS, you will receive the maximising your income (for example, renting out your agreement in writing. property) you may be able to meet the cost of your care During the time of the DPS agreement, interest will be home directly. charged and administration fees may apply. If you do not meet our eligibility criteria and have over the capital threshold you will have to fund all of your care and support. For 2014/15 our capital threshold is £23,250 although this figure may change after April 2015. Please contact the Customer Service Centre on 0300 126 1000 for assistance one to two months before your capital reaches the threshold or if you are self-funding and are no longer able to meet the cost of your care and your capital has fallen below £23,250.

Deferred Payments Scheme (DPS) A Deferred Payments Scheme is a contractual arrangement where a legal charge is placed on your property to protect the interests of the Council. A DPS can only be considered upon certain criteria being met and Councils have some discretion to decide when they will offer the DPS. All applications will be

Contributions towards non-residential care and support

If you receive care in the community, you will be financially discussed with you on an individual basis. assessed in the same way as for residential care (see the Only once these allowances have been deducted above sections). We will follow Government guidance from your available income will we calculate what you when deciding which sources of income we will take into are required to contribute towards the cost of care. We account, and also when calculating any allowances due will always ensure that you are left with enough income to your disability. If you are in receipt of a disability benefit, to maintain your quality of life, based on Government you will have an allowance made for expenses and linked guidance: minimum protected income or minimum to your ill health or disability. These will be assessed and pension guarantee plus 25 per cent.

Frequently asked questions about charging

Do I have to pay for my services? to pay your contribution towards this. We will send you Yes, in most instances you will have to pay something regular invoices for the amount you have been assessed to towards the cost of the services provided to you. pay; therefore you will not be required to pay the provider directly. My care manager says my care is fully funded. Do I still have to pay? How will I be told how much I have to pay? Yes you do. This means we will pay the provider the whole Normally before your service starts, we will ask you for cost of the service you are receiving, but you will still need information about your financial circumstances – you will

38 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Frequently asked questions about charging continued be given a Financial Assessment Form to complete or, on Can I give my money to members of the family? request, the Revenue & Assessment, LGSS Transactions Reasonable gifts to family members in line with previously team will visit and complete it with you. As soon as we established custom and practice, for instance birthday or have all the information needed we will carry out a financial wedding gifts, can still be made. However, capital or assets assessment and give you written details of exactly how transferred with the intention of reducing or avoiding the much you are being asked to pay. We will indicate any need for you to pay for care will be taken into account benefits you may be entitled to when we have completed during the financial assessment. a welfare benefit check. If I have to go into permanent care and I own my own What if I think I have been asked to pay too much? home, do I have to sell it? When you are sent your letter explaining how much you We will not make you sell your house but if you meet our have to pay and how this has been worked out, you will eligibility criteria and your capital is below the £23,250 also be sent a copy of our Appeals Procedure. This explains capital limit, you will have the first 12 weeks of your stay how you can appeal against your charge. If you have any where we do not consider the value of your house as part queries when you have read this procedure, please contact of your assessment. This is to give you time to decide how the helpline number: 01604 366721 for more information you want to pay for the full cost from week 13. Please note on how to appeal. you will still have to pay an assessed financial contribution during this period. You will need to refer to the section What happens if I don’t get the benefits from the ‘Deferred Payment Scheme’. Department for Work and Pensions (DWP) that you say I should pay towards my weekly charge? What is the Personal Expenses Allowance? In the first instance you will need to make a claim to the This is the amount the Government says you are allowed DWP for the benefits we have indicated you are entitled to keep from your pension to spend on your own to. If you are unsuccessful in your claim for any benefits we personal needs if you are in residential care. We do not have indicated please contact the helpline number: 01604 take this into account when working out how much you 365400 and they will be able to advise you. You will need have to pay for your care. In 2014/15 it stands at £24.40 to provide them with a copy of the letter from the DWP. per week. This figure may change after April 2015.

Will the weekly contributions change? When you complete the welfare benefit check on The amount you pay may change due to changes in my behalf, how will I know if I am entitled to more the law; changes in your financial circumstances e.g. benefits and who will let me know? benefit increases, or changes in the amount charged by We will tell you if we think you should get more benefits, the provider. We usually review your charges each year or if there should be a change to your benefits. We will but you can request a review at any time if your financial advise how these can be claimed and who to speak to for circumstances change. information to help with your claim. Specialist care

Sensory loss – hearing or sight

During our lifetime we can experience various degrees Whatever the reason it can be difficult to adjust of sensory loss: hearing, eyesight, smell or taste. The two to the changes. Anyone with a sensory loss can feel most common sensory deprivations are loss of sight disconnected to the world, isolated and struggle with and hearing. Some people have coped with a sight or communication. This can lead to a loss of independence hearing loss from a very early age, for others it can be a which then affects their confidence, especially as the slow decrease of the senses due to illness, an accident or senses decrease. ageing. Levels of sensory loss vary from person to person >>

Visit www.carechoices.co.uk for further assistance with your search for care 39 Is sightIs sight loss loss making making life difficultlife difficult for you?for

Then get in touch with us today as we Caring Homes are your local sight loss charity providing a range of services to help adults and children with a difference for adults with experiencing sight loss. Learning Disabilities Why not use our countywide Enable Service Tel: 01933 which can help with friendly advice, information, practical assistance and equipment to reduce Easton Maudit NN29 7NR 664222 the impact of visual impairment for you, and your www.oakfieldhome.org.uk family or carers. Arrange your free home visit today. Drop-in to our Sight Centres in Kettering or Northampton or visit our Mobile Sight Centre when it is in a town near you for advice and support plus a wide range of aids and equipment. We Support: Supported living

Children Older People Helpline: 01604 719193 Learning Disabilities Physical Disabilities Email: [email protected] Telephone: 01536 510545 www.activesupportservice.org.uk www.nab.org.uk [email protected] Registered Charity no. 201240

Specialist Support and Rehabilitation Services Tracscare offers a comprehensive range of person-centred bespoke support packages for adults with challenging or complex needs. Providing Successful outcomes for Adults At tracscare, we are committed to providing successful outcomes for adults who may challenge existing service provision. We have over 25 years experience of supporting vulnerable adults with challenging or complex needs who may have experienced difficulties in finding suitable services to meet their needs. Our Approach is person-centred, putting individuals in control of their own lives. We promote Pathways to greater independence, offering a continuum of support to improve the lives of individuals who may have:

Mental Health Needs Acquired Brain Injuries Personality Disorders Learning Disabilities Dual Diagnosis Autistic Spectrum Disorder

Residential, Semi Independent Supported Complete Nursing and /Transitional Living Independence Intensive Support Support Services

For more information call 0333 24 07770, email [email protected] or visit www.tracscare.co.uk

Kirby Hall

40 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Sensory loss – hearing or sight continued

>> and will range from mild, to profound. Identifying individual needs is crucial in ensuring that this very 37 Harborough Road, Northampton NN2 7BB specific impairment is recognised. Helpline: 01604 719193 An assessment will be carried out from a Sensory Monday-Friday, 9.00am-5.00pm Fax: 01604 716048 Services worker or from a specialist agency or charity. The Email: [email protected] Web: www.nab.org.uk assessment can identify a wide range of needs and say what services are available to help. Deafconnect Deafconnect is a charity that aims to empower all people Northamptonshire Association for the Blind (NAB) with a hearing loss to achieve their full potential and NAB is the county’s largest provider of services to become fully included members of the community. visually impaired people in Northamptonshire, yet they remain a wholly independent charity, providing free Spencer Dallington Community Centre and confidential support for blind and partially sighted Tintern Avenue, Northampton NN5 7BZ people, their carers or loved ones, on all aspects of their Tel: 01604 589011 lives.

Learning disability or a physical disability

Adult Social Care can help guide you to support and breaks and support staff are there to help you 24-hours a services for people with learning disabilities and their day. They help you to be as independent as possible and families. to provide quality care and support when it is required. Any services or support you may be eligible for will depend on the outcome of your community care Shared Lives assessment, described on page 5. A Shared Lives placement can be somewhere to live, to stay for a short break, to go for day time support, or Services could include: support to live in your own home. You will be supported • assessment and care management services, described by someone called a Shared Lives carer who will share on page 5; their home with you and include you as part of their • help to live at home - this is called personal care and family. support or supported living; Supported living • day services - this includes day centres and help to find Supporting people with a learning disability to live jobs; independently within their community, either on an • short breaks services, which are sometimes called respite individual basis in self-contained flats or in shared care; accommodation. • adult placements; • residential care homes; Residential care homes • advocacy, information and advice; and Providing a residential respite and short break service • transport. for adults with a learning disability aged 18-65 years. Accommodation can be provided for six weeks to six This includes support to help adults with a learning months depending on the needs of the individual and disability to be included in their local community and support and assistance is provided to develop self-help to make choices about the opportunities they wish to skills and to plan for future needs. experience. This may be support to find a work placement, paid employment, a volunteering opportunity, to access leisure For further information, please contact the activities or to learn new things at college or through Customer Service Centre: Adult Learning courses. John Dryden House, Northampton NN4 7YD Tel: 0300 126 1000 Short breaks services Email: [email protected] Sometimes called respite care, these services offer short

Visit www.carechoices.co.uk for further assistance with your search for care 41 Brain Injury

Brain Injury (BI) is an injury to the brain caused by a trauma to be overlooked. Even though this type of BI is called ‘mild’, the the head (head injury) or as a result of a physical illness. There effect on the family and the injured person can be devastating. are many possible causes, including road traffic accidents, A more severe brain injury may result in the person losing assaults, falls and accidents at home or at work as well as consciousness for more than 30 minutes and memory loss brain hemorrhage and cardiac arrest (causing lack of oxygen after the injury of longer than 24-hours. A person may be to the brain). affected physically with loss of movement in limbs, loss of Many brain injuries are minor causing temporary speech and ability to swallow. symptoms such as concussion however, sometimes the A number of different types of specialist service cater for injury is more serious and causes longer lasting symptoms. people with a brain injury and rehabilitation can be effective Sometimes the individual has cognitive problems such as to help the person and their family to work towards recovery headache, difficulty thinking, memory problems, attention from the brain injury and some people live at home with a deficits, mood swings and frustration. These injuries can package of care or in a residential setting.

Mental health

If you are worried about your mental health, the usual services provided by the NHS to ensure that both health starting point for advice is your GP who should be able and social care needs are responded to. to identify the appropriate level of response. They may suggest some form of self-help using local resources with To make a referral telephone: or without some medication. GPs also have access to a North of the County (Corby, Kettering, East Northants wide range of counselling and advice programmes that and Wellingborough Council areas): 0300 126 1000, option 2 they may refer you to. South of the County (Northampton, Daventry and If your concerns appear more serious they may refer you South Northants Council areas): to a specialist mental health service. We work in partnership 0300 126 1000, option 2 with both Primary Care and more specialist mental health Setting Standards in Brain Injury Rehabilitation

The OakLeaf Group provides a range of specialist brain injury services for adults who may also have associated complex cognitive impairments, challenging behaviours and/or physical disabilities (including PEG feed, tracheostomy care and palliative care). Based in Northamptonshire, our newly reconﬁ gured services provide:

12 Week Assessment and Specialised Rehabilitation

Community Services with Graded Support

Maintenance and Long Term Service

Bespoke Package in any Level of Service

Within each service level, we have developed price bands to ensure commissioners receive best value for money and reducing care costs as residents make progress.

To ﬁ nd out more or to make a referral: Email: [email protected] • Call: 01604 864466 • Visit: www.oakleafcare.com

42 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care The Mental Capacity Act

What if I need help with my finances? ‘Help with managing your money’ available on the website: The Mental Capacity Act came into force on the 1st www.publicguardian.gov.uk. Also see page 49. October 2007. The Act enables a representative of either your choice or someone appointed by the Court of A Deputy Protection or Department for Work and Pensions to assist The Court of Protection may make someone your Deputy. you with your finances and other important decisions The Deputy can make certain decisions for you if you regarding your welfare. The Act introduced the following: cannot decide everything yourself. A Deputy must act in your best interest and will only be appointed where it is An Independent Mental Capacity Advocate (IMCA) appropriate for your needs. The Deputy will be monitored by The advocate will help people who have no family or the Public Guardian Office who will ensure that the Deputy friends who wish to represent them. They will help people is doing their job properly. The Deputy could be given the when important decisions have to be made involving responsibility for making decisions about either your finances health services and local authority services i.e. Adult Social or welfare or both in some circumstances. Care or housing departments. If support is needed in An application is required to the Court of Protection by the making certain key decisions please telephone: person seeking to control your finances. More information 0203 355 8846 or email: concerning this can be obtained from the Office of the Public [email protected] Guardian, please see page 52 for contact details.

A Lasting Power of Attorney (LPA) Appointee This is a legal document where you can say in writing who An application can be made to the Department for Work and you want to make certain decisions for you. The document Pensions (DWP) for someone to act as your Appointee. This can cover decisions about your finances and/or healthcare. then allows them to receive all of your benefits (including However you can only make this document legal if you are Retirement Pension/Income Support/Disability Living able to understand what it means. If you are interested in Allowance etc) on your behalf. an LPA you should speak to a solicitor. An application will need to be made to the DWP by the Please note if you have already made an Enduring Power person looking to take over control of your benefits, please of Attorney (EPA), it is still valid even if it has not yet been see page 52 for contact details. registered, unless you decide to replace this with a Lasting Further details on the Mental Health Act 1983 can be Power Of Attorney (LPA). EPA and LPA are defined in the found at the Department of Health website: www.gov.uk >>

Day Care | Respite Care | Short & Long Term Care

• Person Centred Dementia & Mental Health Care for age 40 and over • CQC Rated Excellent – Fully Compliant • Staff all Fully Trained • Private Rooms some with En-suite • Open Visiting – Call at your leisure • Activity Programmes & Outings to meet individual needs • Specialist Diets catered for and ‘Heartbeat Award’ for Home Cooked Foods • Easily accessible from Northampton and surrounding areas

Telephone: 01604 753104 for a brochure • Website: www.glensidecarehome.com Address: 179 – 181 Weedon Road, Northampton NN5 5DA

Visit www.carechoices.co.uk for further assistance with your search for care 43 The Mental Capacity Act continued

>> and the Department for Work and Pensions (DWP) on the Please contact the Council to discuss the situation further on website: www.dwp.gov.uk the following numbers: 01604 367589, 01604 367868 or It may also be possible for the Council to assist in looking 01604 366482 or by visiting the website: after your finances by becoming the Appointee or Deputy. www.northamptonshire.gov.uk

Dementia Care Advice Service

There are more than 8,000 people living with dementia support groups, access to leisure activities and peer in Northamptonshire and Northamptonshire Carers supporters (people who have been carers themselves) are the central point of contact for the Dementia who will be able to follow up with families beyond the Care Advice Service in the county, in partnership with assessment stage. Northamptonshire Alzheimer’s Society. By contacting Northamptonshire Carers you can expect Referring to the Dementia Care Advice Service an understanding ear and practical advice from the is easy. team on the Support Line. Families are also entitled to an Carers Support Line: 01933 677907 assessment of their needs which can take place by phone, Email: [email protected] online or face to face in their own home if they prefer. NHS professionals can also email: This will look at their individual needs which may include [email protected] planning for the future, managing a stressful situation, Post: Northamptonshire Carers, referring on for respite or being signposted to specialist 123 Midland Road, organisations, such as for benefit advice or to receive Wellingborough NN8 1LU services and support in your own right. For more information: By working in partnership, Northamptonshire Carers www.northamptonshire-carers.org will be able to offer a wider variety of services including

159 Northampton Road | Wellingborough Call today on 01933 445 690

Large spacious rooms with en-suite walk-in shower facilities, toilets and flat screen TV Hotel standard support services and restaurant quality dining • Quiet rooms, vibrant communal lounges and dining areas • Hair salon, cafe for residents and visitors and a resident’s shop • Enclosed garden with patio area and seating • Wireless broadband

www.dukescourtcarehome.co.uk | [email protected]

Occupation Road | Corby Call today on 01536 270 400

Rooms equipped with en-suite walk-in shower, toilet and flat screen TV’s • Adjoining companion rooms available for couples • Quiet rooms, vibrant communal lounges, hotel standard support services and restaurant quality dining • Stunning garden that opens onto local bowls and rugby club • Mini Pitch n Putt golf course in garden!

www.seagravehousecarehome.co.uk | [email protected]

Duke’s Court and it's sister home Seagrave House are owned by Avery Avery employees are encouraged to undertake Dementia Friends Healthcare one of the UK’s leading providers of elder care, with a fast training and to promote the initiative in the home and community. expanding national portfolio of homes. Avery has a reputation earned through the leading edge design of its homes, its family support Why not pop in and see for yourself how we are setting the programmes and the thriving communities that typify all of its homes. standards in modern care home provision?

44 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Alzheimer’s Society

Alzheimer’s Society Northamptonshire provides a range or fundraising, please contact: of services for people affected by dementia across the county. See following information about support and Dementia Helpline: 0300 222 1122 services in your area. Alzheimer’s Society Northamptonshire on: 01832 736670 If you are affected by dementia, we’re here to help. Email: [email protected] For further information about our services or if you are Web: www.alzheimers.org.uk/northamptonshire interested in getting involved in our work by volunteering

Alzheimer’s Society Northamptonshire Services

Carer Support Groups Groups provide a friendly and supportive environment to talk to other carers about how dementia affects your life. You can discuss issues you might be facing with others who understand, as much as possible, what you’re going Are you affected by dementia? through and share practical information and advice about what has helped you. Currently 8,351 people live with dementia Area served: open to all. in Northamptonshire. Alzheimer’s Society Target group: carers of people with dementia of all ages. provides a range of services across the Restrictions: support anyone who lives in county from Carers support groups to Singing Northamptonshire who cares for someone living with for the Brain and can support you and your dementia, whether they live with them or not. loved ones to live well with dementia. Please note that days and times are subject to change There are many ways to get involved with during the year, to check for any alterations please call the Northamptonshire office: 01832 736670. the society and if you are interested in volunteering or fundraising we would like to Kettering/Corby hear from you. Corby Support Group: 2nd Monday of every month (excluding Bank Holidays), 10.30am-12.00pm, West Glebe Pavillion, West Glebe Park, Cottingham Road, Corby NN17 1SZ Call us now on 01832 736670 Corby Support Group: 2nd Thursday of every month, [email protected] 7.30pm-9.00pm, Thackley Green (off Lewin Road), Great alzheimers.org.uk/northamptonshire Oakley, Corby NN18 8JS Kettering Support Group: Last Monday of every month Registered ofﬁce Devon House, 58 St Katharine’s Way, London, E1W 1LB. Registered charity (excluding Bank Holidays), 10.30am-12.00pm, St. Andrews no. 296645. Company limited by guarantee 2115499 Church Hall, Crown Street, Kettering NN16 8RG Desborough and Rothwell Support Group: 3rd Wednesday Irthlingborough Support Group: 1st Thursday of every of every month, 1.30pm-3.00pm, Cheaney Court Residential month, 7.30pm-9.00pm, Headways, 61 High Street, Home, Harrington Road, Desborough NN14 2NH Irthlingborough NN9 5PU Bowls Kettering/Corby: Alternate Mondays every month For more information contact a Dementia Support Worker (excluding Bank Holidays), 1.30pm-3.30pm, The Lawns, on 01832 736678 George Street, Kettering NN16 0AP Northampton For more information contact a Dementia Support Worker Northampton Support Group: 3rd Monday of every on 01832 736677 month (excluding Bank Holidays) at 7.00pm-8.15pm, Turn Furlong Specialist Care Centre, Rookery Lane, Kingsthorpe, Wellingborough Northampton NN2 8BZ. Wellingborough Support Group: 1st Wednesday of every month, 10.15am-11.45am, Swanspool Pavilion, Swanspool Northampton Support Group: 3rd Thursday of every month Parade, Wellingborough NN8 2BZ at 10.15am-11.30am, Simon de Senlis Court, Robert >> Visit www.carechoices.co.uk for further assistance with your search for care 45 Alzheimer’s Society continued

>> Street, Northampton NN1 3AE 2.00pm-4.00pm at Desborough Baptist Church, Station Road, Desborough, Kettering NN14 2RS 4PS For more information contact a Dementia Support Worker on 07545 701263/01604 878060 For more information contact a Dementia Café Co- ordinator on 07866 03909/01832 736670 Daventry Daventry Support Group: 2nd Thursday of every month at Towcester Dementia Café: 2nd Thursday of every month at 1.00pm-2.30pm, Danetre Hospital, London Road, Daventry 10.30am-12.30, Riverside Centre, Islington Road, Towcester NN11 4DY NN12 6BT Brixworth Support Group: 3rd Thursday of every month at Northampton Dementia Café: 1st Thursday of every month 12.30pm-2.00pm, Brixworth Heritage Centre, Church Street, at 2.00pm-4.00pm, The Doddridge Centre, St. James, Brixworth, NN6 9BZ Northampton NN5 5LD Long Buckby Support Group for Carers and People with Daventry Dementia Café: 4th Tuesday of each month at Dementia: 3rd Wednesday of every month at 2.00pm- 2.00pm-4.00pm, Abbey Centre, Market Square, Daventry 4.00pm, Long Buckby Community Centre, Station Road, NN11 4XG Long Buckby NN6 7QB Moulton Dementia Café: 2nd Monday of each month at For more information contact a Dementia Support Worker 2.00pm-4.00pm, Carey Baptist Church, 34 West Street, on 07947 519537/01604 878062 Moulton, Northampton NN3 7SB Brackley Dementia Café: 4th Thursday of each month at South Northants 10.00am-12.00pm, Town Hall, Brackley NN13 7AB Brackley Daytime Support Group: 1st Wednesday of every month at 11.00am-12.30pm, Juniper House, Candelford For more information contact a Dementia Café Co- Close, Brackley NN13 6JZ ordinator on 01832 736670

For more information contact a Dementia Support Worker Singing for the Brain Groups on 07590 418333/01604 878063 Singing for the Brain is a stimulating group activity, for Dementia Cafés people in the early to moderate stages of dementia and If you have dementia, or are caring for someone with their carers, which can help with general well-being and dementia, you’ll be welcomed at one of these cafés. Come confidence. You’ll meet others with similar experiences in a along to meet others in a similar situation, in a relaxed relaxed setting, and can enjoy a variety of songs, as much social setting. You can spend time sharing information and or as little as you like. experiences, we also have regular talks on a wide range of Area served: open to all. topics. Target group: people of all ages with dementia and their Area served: open to all. carers. Target group: people of all ages with dementia, and their Restrictions: anyone with a diagnosis of dementia, and their carers. carers, family or friends who live within Northamptonshire. Restrictions: carers and people with dementia their families Towcester: Every Monday of the month (excluding Bank and friends. Holidays) at 10.00am-11.30am, The Chantry House, 88 Corby Dementia Café: 4th Monday of each month (excluding Watling Street, Towcester NN12 6BT Bank Holidays) at 10.00am-12.00pm, West Glebe Pavillion, Kettering: Every Thursday of the month at 10.00am- West Glebe Park, Cottingham Road, Corby NN17 1SZ 11.30am, Corn Market Hall, London Road, Kettering, Kettering Dementia Café: 1st Tuesday of every month Northants NN15 7QA at 10.00am-12.00pm, Kettering Room, Corn Market Hall, Northampton: Every Friday of the month at 10.00am- London Road, Kettering NN15 7QX 11.30am, Abington Community Centre, Wheatfield Road Wellingborough Dementia Café: 3rd Tuesday of each South, Northampton NN3 2HH month at 2.00pm-4.00pm, Swanspool Pavilion, Swanspool Corby: Alternate Monday’s (excluding Bank Holidays) 2.00- Parade, Wellingborough NN8 2BZ 3.30pm, West Glebe Pavillion, West Glebe Park, Cottingham For more information contact a Dementia Café Co- Road, Corby NN17 1SZ ordinator on 07803 115351/01832 736674 For more information contact the Singing for the Brain Desborough Café: Every 4th Thursday of each month at Leader on 07850 929660

46 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Alzheimer’s Society continued

Befriending Service on 07545 701263/01604 878060 The Befriending Service is a unique scheme tailored to Kettering/East Northants/Wellingborough Area meet the needs of people in the early stages of dementia, For more information contact a Dementia Support Worker or carers of people living with dementia, who reside at on 01832 736678/07711 855145 home in Northamptonshire. It provides friendship and companionship on a one to one basis. Daventry Area For more information contact a Dementia Support Worker Area served: restricted to certain postcodes. on 07947 519537/01832 736679 Restrictions: people living with dementia and/or carers of South Northants people living with dementia of any age group. For more information contact a Dementia Support Worker For more information contact the Befriending Manager on on 07590 418333/01604 878063 01832 736676 Day Support Service for people with dementia. Carer Support Service Northampton venue (Monday for people over 65 and Kettering/Corby Wednesday for people under 65) For more information contact a Dementia Support Worker Eleanor House, 3 Buttermere Close, on 01832 736677/07808 571489 Northamptonshire NN3 2BG Northampton Area For more information contact the Day Support Manager on For more information contact a Dementia Support Worker 07866 039092

Things to look for in care homes specialising in dementia. Please use in conjunction with the care homes checklist on pages 35–36. Residents Activities The best indication of a good home is that the residents Residents should be stimulated without feeling stressed. appear happy and responsive. • Are reminiscence activities available? • Are there rummage boxes around the home to stimulate • Are residents able to compile memory boxes? residents? • Do staff compile life story books including photographs • Does the home have a well lit homely atmosphere, without and mementoes? unpleasant odours? • What arrangements are in place to ensure that residents’ Staff best interests are taken into account if their ability to It is important to note whether staff seem friendly and communicate and/or make decisions is limited? caring towards residents and whether they treat residents • Do care plans include reference to the Mental Capacity Act, with respect. and Best Interests decisions involving family? • Do they have any training and experience in dementia care? Access • Will the person with dementia have a member of staff If the person with dementia needs or is likely to need particularly responsible for their care? equipment or adaptations you may want to check: • Is there a member of staff you can talk to about your own • There is clear highly visable signage and cues for different worries about the person with dementia? parts of the home such as the dining room and bathrooms. • The home’s policy about locking external doors. Does it Manager/head of home allow movement for residents, whilst preventing harm A manager who is caring as well as efficient can make all when required? the difference to a home. • Are there accessible gardens, with low-level bedding • Does the manager have a knowledge and training in containers to encourage residents to experience the dementia care? Are they visible and open to address any benefits of a garden. difficulties that may arise in an understanding way? Bedrooms • Is there a full assessment at home before a resident You may want to find out whether the person with dementia is admitted? can have a single room and whether: • Residents are encouraged to bring in some of their own You can find out more about more dementia at the furniture and possessions to increase familiarity. Are NHS Choices website: www.nhs.uk/Conditions/ residents able to personalise their bedrooms with photos Dementia/Pages/Introduction.aspx and other personal effects?

Visit www.carechoices.co.uk for further assistance with your search for care 47 Essential information

Comments, compliments and complaints

All organisations need to know how they are performing. option is to complain to your social worker/care manager They are happy to receive your feedback on their service or to a Complaints Officer via the Council’s Customer whether they are compliments or complaints. Feel free to Feedback Team who will also be happy to receive tell them what you think and your comments can be used compliments. The Customer Feedback Team at the County constructively to improve the service. Council may be contacted as follows: If you do need to make a complaint you should feel able to complain about any aspect of your care that affects your Tel: 01604 363436 happiness or comfort. This could be about the way you are Email: [email protected] treated by a staff member or the quality of the food you Write to: are served. You can also make comments and suggestions Complaints and Representations Service about possible improvements to your surroundings and Room 225, County Hall, Guildhall Road the services provided. Northampton NN1 1ED Making a complaint should not be difficult for you. Providers are required under the essential standards Further information about our complaints procedure may of quality and safety to have a simple and easy to use be found on the website: www.northampton.gov.uk complaints procedure that they will be happy to give you. where you may also complete an online complaint form. If you are concerned about the care that you, a friend or a If you find this difficult and do not have anyone to relative is receiving, it makes sense to speak to the manager support you please contact Total Voice Advocacy on before you take any further action. The problem may be 0203 355 8846. resolved quite easily once they are made aware of it. Another organisation that can help is the Local However, if you need to make a formal complaint, you Government Ombudsman. should initially contact the registered owners of the service. They have a duty to respond to any complaints made. If PO Box 477, Coventry CV4 0EH your complaint is about a breach of regulations, contact Tel: 0300 061 0614 or 0845 602 1983 your local office of the Care Quality Commission, see www. cqc.org.uk for contact details or phone 03000 616161. Visit www.lgo.org.uk for more information and to If we have arranged and funded your care, another complete an online complaint form.

Advocacy

At present Total Voice Northamptonshire provides advocacy • your General Practitioner (GP); services across the county. • a dentist; • a pharmacist; Tel: 0300 330 5454 • an optician; Textphone: 07860 022939 Web: www.voiceability.org • an NHS funded care home; • special services; National Health Service Complaints Advocacy • a paramedic or ambulance staff member; NHS Complaints Advocates can help if you or someone • NHS Community staff; or you know has not had the care or treatment you expect to • other NHS staff or clinicians. receive from your NHS services and you want to complain. When your healthcare is provided or commissioned NHS Complaints Advocacy is independent of the NHS, by the NHS you can make a complaint using the NHS confidential and free. complaints process. An NHS complaint might include something that Tel: 0300 330 5454 happened during care or treatment provided by: Textphone: 07860 022939 • a hospital; 48 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Inspection and registration of care services

The Care Quality Commission (CQC) registers, inspects that people who use the service receive and whether and reviews all adult social care and healthcare services in they are happy with their care. Virtually all inspections are England in the public, private and voluntary sectors. This unannounced. includes care homes, care homes with nursing, home care agencies and NHS services, amongst others. For any enquiries or to register a concern or a Following an inspection, each care home and home care complaint, contact CQC by telephone: 03000 616161 agency is given a report of how it rates against national or by email: [email protected] essential standards of quality and safety and is awarded a quality rating. Each service’s report can be seen on the CQC The Care Quality Commission website: www.cqc.org.uk Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA The focus of an inspection is on the standards of care

Out of county care homes

Did you know you can choose a care home outside your manner. They may offer you the fees you would receive if you home county although there may be financial implications remained within the county, or they may offer you the fees to consider? You may want to be closer to friends, family that the local authority would pay in your chosen region. You members. must seek further advice before making your decision. The home you choose must be suitable for your assessed If you’re self-funded, obviously you have freedom of needs and comply with the terms and conditions set by the choice to purchase a place wherever is suitable for you. If you authority. The fees that your local authority will pay may vary. move to live in another county and subsequently need to The local authority will seek to meet the assessed needs of go into a care home, then the county you move to would be people in need of funding support in the most cost effective responsible for your care fees.

This Directory’s free helpline

This Directory’s free helpline provides an independent search by postcode or region for care homes, care homes information and help service encompassing care and with nursing and home care providers that meet your accommodation. A personalised report can be generated requirements across the country. Your search can then be for you providing details of all home care providers, care saved and emailed to others. You can also view an electronic homes or care homes with nursing that meet your criteria. version of this Directory on the site and have it read to you One call to the freephone number 0800 389 2077 will by using the ‘Browsealoud’ function. enable the service to build a profile of exactly what type Whatever your care needs, this Directory, the Care of care you’re looking for, while taking into account your Choices helpline and website will be able to point you in personal needs and interests. the best direction, however you would like care information The website: www.carechoices.co.uk allows you to presented.

How solicitors can help

A solicitor can give you impartial advice about wills, treatment, and/or your property and financial affairs. A making gifts, estate planning and Lasting Powers of LPA is only valid once registered with the Office of the Attorney. Some can also offer guidance on immediate Public Guardian. It allows for a person of your choice to and long-term care plans, ensuring (if applicable) the NHS make decisions on your behalf at a time when you may has made the correct contribution to your fees. be unable to do so. Lasting Powers of Attorney (LPA) allow you to appoint The Court of Protection can issue Orders directing the someone you trust to make decisions about your personal management of a person’s property and financial affairs if welfare, including healthcare and consent to medical they are incapable of managing their own affairs should >>

Visit www.carechoices.co.uk for further assistance with your search for care 49 How solicitors can help continued

>> they not have a LPA. The Court procedure is presently particularly on any future liability for care costs or tax very slow and the fees are quite expensive so preparing liability a LPA is always advisable, providing you have somebody Long-term care: whether you remain in your own sufficiently trustworthy to appoint as your attorney. home or move into sheltered or residential care, you may An ‘advance directive’ allows you to communicate your qualify for financial assistance in the form of social care wishes in respect of future medical treatment but it is not and NHS-funded care and welfare benefits. legally binding. You may instead wish to make a living If you don’t have your own solicitor, ask family or friends will, properly known as an ‘advance decision’ setting out for their recommendations. Contact several firms, explain treatment that you do not want to receive in specified your situation and ask for an estimate of cost and an circumstances, which would legally have to be followed, idea of time scales involved. Many firms will make home even if you die as a result. visits if necessary and will adapt their communications Any proposed gift out of your estate needs careful to meet your needs. It’s important to find a solicitor who consideration of the benefits, risks and implications, specialises in this area of the law.

Safeguarding vulnerable adults

A vulnerable adult is someone over 18 years of age who • institutional abuse: mistreatment by an organisation or might be unable to protect themselves from significant individual where care is provided. harm or serious exploitation because of a physical or mental disability, age or illness (No Secrets, Department of Abuse can happen anywhere and by anyone, including Health 2000). relatives, friends, neighbours, paid care workers, volunteers, Abuse is the violation of an individual’s human or civil professional staff and strangers. rights by another person or people. It can take many forms, In Northamptonshire, the Safeguarding Adults Board such as; brings together agencies to work together with vulnerable • physical abuse: being hit or restrained, misuse of adults and takes appropriate action to stop abuse medication; occurring. • sexual abuse: being harassed, teased or being forced to If you think you are being abused or want more have sex without consent; information, contact our Customer Service Centre in • neglect: not getting adequate care, food, medication, confidence on 0300 126 1000. If it is an emergency and heating; you feel someone is in immediate danger ring 999. • psychological abuse: bullying, threats, verbal abuse; If you have concerns about the standards or application • discriminatory abuse: ridicule or threats because of race, of regulations in a care home, you should contact the Care gender, disability, age, sexual orientation; Quality Commission. Tel: 03000 616161 • financial abuse: theft, fraud, exploitation, pressure Email: [email protected] to change a will, misappropriation of property and possessions; or When you suspect abuse in a residential care or nursing home If your concern is about someone who is in a residential care or nursing home, please refer them to the Council’s Customer Service Centre on 0300 126 1000. If you have concerns about the standards or application of regulations in a care home you should contact the Care Quality Commission:

National Correspondence Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA Tel: 03000 616161 Email: [email protected]

50 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Northamptonshire Residents’ Panel

• Northampton Borough Council; • Northamptonshire County Council; • Northamptonshire Police; and • The Office of the Northamptonshire Police and Crime Commissioner. The Northamptonshire Residents’ Panel is an opportunity for local people to give their views on local public services Panel members will be asked to complete surveys and give more regularly and directly – to have a greater say in their views on specific topics relating to local public services influencing local decisions that matter. throughout the year. The panel is open to anyone who lives in the county The panel is used by: aged over 16. If you would like to join, please complete the • East Northamptonshire Council; following membership form: • NHS NENE Clinical Commissioning Group; www.surveymonkey.com/s/northantsresidentspanel

Healthwatch Northamptonshire – your voice counts

Healthwatch Northamptonshire is a consumer champion Run as a social enterprise, Healthwatch for everyone who uses local health and social care services Northamptonshire Community Interest Company is an in the county. organisation that trades for the benefit of the community. They will help get people’s views heard, in order to Healthwatch Northamptonshire will gather the opinions ensure that services are designed around the needs of of adults and children within Northamptonshire, and use people who use them and advise Healthwatch England on their views to improve health and social care services. the concerns of Northamptonshire people to feed into the Healthwatch Northamptonshire will signpost people to national health and social care agenda. When necessary, information, and explain what to do if things go wrong. we will urge Healthwatch England to recommend that the Care Quality Commission take action. Tel: 01604 893636 Heathwatch Northamptonshire is an independent www.healthwatchnorthamptonshire.co.uk organisation, run with the support of the University of www.healthwatch.co.uk Northamptonshire and Northampton Volunteering Centre.

The Silver Line

A free 24-hour dedicated helpline for older people across the UK has been launched by Esther Rantzen. The Silver Line aims to combat loneliness in the over- 65s by providing friendship, information and advice through calls to trained volunteers. Chairwoman Ms Rantzen said she hoped the phone line number: 0800 470 8090, would be remembered by all older people when they needed friendship or advice. The phone line is funded by a £5m grant from the Big Lottery Fund. The Department of Health has said that loneliness causes serious physical and mental damage. More than half of the UK’s over-75s live alone. ‘We will signpost them to the services in their community, and by showing them we value them and Silver Line Tel: 0800 470 8090 care about them we will restore their confidence and Web: www.thesilverline.org.uk feelings of self-worth.’

Visit www.carechoices.co.uk for further assistance with your search for care 51 The Northamptonshire Association of Registered Care Homes (NorArch)

• To effect and maintain high standards in homes in Northamptonshire by the provision of a Code of Conduct for members which is an integral part of the criteria for membership. The Northamptonshire Association of Registered Care • To promote the image of registered homes by the Homes (NorArch) was formed in April 1983. At that adoption of a professional approach to the operation of time it was organised as an informal get together such homes. and information sharing group. However it has now transformed itself into a professional body representing • To liaise with other bodies with compatible aims for the approximately over 99% of the independent registered mutual benefit of those bodies and the Association. care homes in the County. NorArch’s membership • To provide a forum for the exchange of ideas and includes residential and nursing care both for younger information and for the discussion of problems. and older people and for people with learning difficulties and specialist homes such as a home for the blind. NorArch is the main Association that Northamptonshire Membership is restricted to proprietors and managers County Council will negotiate with when annual fee of registered care homes in Northamptonshire. Members increases are discussed. include smaller and larger single unit to multiple unit homes. The membership is keen to embrace innovative and The ownership includes private and the voluntary sectors. new concepts in care for both the elderly and people with learning difficulties. The main principles and objects of the Association are:

• To provide a responsible body which will represent the For further information about NorArch, please email: interests and views of members to central Government, [email protected] local Government and other bodies.

Useful contacts

ADVICE Direct Gov Web: www.gov.uk Answers Plus Tel: 01604 361447 Disability Benefits Helpline - for Disability Living Email: [email protected] Allowance and Attendance Allowance Web: www.northamptonshire.gov.uk Helpline: 0845 712 3456 Textphone: 0845 722 4433 Web: www.direct.gov.uk/en/Dl1/Directories/ Benefit Delivery Centre-Jobcentre Plus DG_10011169 (Customers under 60 years of age) Tel: 0845 609 4904 Web: www.gov.uk Northampton and District Citizens Advice Bureau Town Centre House, 7/8 Mercers Row, Benefits Service Northampton NN1 2QL Advice Line: 0844 855 2122 Tel: 01604 621038 or Fax: 232412 Web: www.northamptoncab.org.uk Email: [email protected] Web: www.communitylawservice.org.uk/ Office of the Public Guardian theadviceshopnorthampton Power of Attorney/Supervision Tel: 0300 456 0300 Application to court Tel: 0300 456 4600 Community Law Service Web: www.gov.uk The Advice Shop, 30 St Giles Street, Northampton NN1 1JA Northampton office: 01604 621038 One Stop Shop Rushden office: 01933 313020 The Guildhall, St Giles Square, Northampton NN1 1DE Wellingborough office: 01933 278248 Tel: 01604 837837 Email: [email protected] Email: [email protected] Web: www.communitylawservice.org.uk Web: www.northampton.gov.uk

52 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Useful contacts continued

The Care Quality Commission (CQC) Customer Service Centre National Correspondence John Dryden House, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA 8-10 The Lakes, Tel: 03000 616161 Northampton NN4 7YD Email: [email protected] Tel: 0300 126 1000 Web: www.cqc.org.uk Email: [email protected] Web: www.northamptonshire.gov.uk The Department of Health (DoH) Richmond House, 79 Whitehall, Exchequer Services – FAIR London SW1A 2NS John Dryden House, Customer Service Centre 8-10 The Lakes, Tel: 0207 210 4850 Northampton NN4 7DF Textphone: 0207 210 5025 Tel: 01604 366721 (Monday-Friday 8.30am-5.00pm) Email: [email protected] Web: www.dh.gov.uk Web: www.northamptonshire.gov.uk

The Department of Work and Pensions SUPPORT FOR CARERS Web: www.dwp.gov.uk Carers UK 20 Great Dover Street, London SE1 4LX The Pension Service (Customers over 60) General enquiries: Tel: 0207 378 4999 Tel: 0845 606 0265 Advice line (Freephone): 0808 808 7777 Web: www.dwp.gov.uk/about-dwp/customer- Email: [email protected] delivery/the-pension-service Web: www.carersuk.org

Total Voice Northamptonshire Carers Doddridge Centre, 109 St James Road, 123 Midland Road, Wellingborough NN8 1LU Northampton NN5 5LD General Enquiries: 01933 677837 Tel: 0203 355 8846/01604 685485 Carers Support Line: 01933 677907 Email: [email protected] Web: www.totalvoicenorthamptonshire.org VOLUNTARY/THIRD SECTOR ORGANISATIONS NORTHAMPTONSHIRE COUNTY COUNCIL Age UK Northamptonshire Compliance and Testing Officer 31 Billing Road, Northampton NN1 5DQ Revenue and Assessments LGSS Transactions Tel: 01604 611200 John Dryden House, Email: [email protected] 8-10 The Lakes, Web: www.ageuknorthants.org.uk Northampton NN4 7DF Tel: 01604 366721 Northampton Association for the Blind (NAB) Email: [email protected] 37 Harborough Road, Kingsthorpe, Northampton NN2 7BB Web: www.northamptonshire.gov.uk Tel: 01604 719193 Email: [email protected] Customer Feedback Team Web: www.nab.org.uk John Dryden House, 8-10 The Lakes, Serve Northampton NN4 7YD 19 Church Street, Rushden, Northants NN10 9YU Tel: 01604 363436 Tel: 01933 315555 Email: [email protected] Email: [email protected] Web: www.northamptonshire.gov.uk Web: www.serve.org.uk

Visit www.carechoices.co.uk for further assistance with your search for care 53 Care home listings

Corby care homes

LAXTON HALL SANDALWOOD COURT Laxton, Corby NN17 3AU Tel: 01780 444292 OP D Butland Road, Oakley Vale, Corby NN18 8QA Tel: 01536 424040 OP D MANOR HOUSE RESIDENTIAL HOME THACKLEY GREEN SPECIALIST CARE CENTRE 58/60 Main Street, Middleton, Market Harborough, Off Lewin Road, Great Oakley, Corby NN18 8JS Leicestershire LE16 8YU Tel: 01536 462720 OP D PD Tel: 01536 771722 Advert page 32 OP D PD WELLAND HOUSE 1 George Hattersley Court, Occupation Road, Corby NN17 1EA PINE LODGE Tel: 01536 403817 OP PD LDA SI YA Pine Lodge Physical Health Unit, Motala Close, Danesholme, Corby NN18 9EJ WILLOW BROOK HOUSE Tel: 01604 366000 Advert outside back cover PD LDA YA South Road, Corby NN17 1XD Tel: 01536 260940 OP D PD

Corby care homes with nursing

GLENMOOR HOUSE NURSING HOME SHIRELODGE NURSING HOME 25 Rockingham Road, Corby NN17 1AD 281 Rockingham Road, Corby NN17 2AE Tel: 01536 205255 OP D PD YA Tel: 01536 200348 OP D PD MH SEAGRAVE HOUSE THACKLEY GREEN SPECIALIST CARE CENTRE Occupation Road, Corby NN17 1EH Off Lewin Road, Great Oakley, Corby NN18 8JS Tel: 01536 270400 Advert page 44 OP D PD Tel: 01536 462720 OP D PD

Daventry care homes

ASHDOWN HOUSE KILSBY HOUSE RESIDENTIAL HOME 13–15 Ashworth Street, Daventry NN11 4AR Rugby Road, Kilsby, Rugby, Warwickshire CV23 8XX Tel: 01327 879276 OP D Tel: 01788 822276 OP D BELL LODGE LONGLANDS SPECIALIST CARE CENTRE 25 Bell Lane, Byfield, Daventry NN11 6US London Road, Daventry NN11 4DY Tel: 01327 262483 D PD SI Tel: 01327 316820 OP D PD BONIFACE HOUSE ORCHARD, THE Spratton Road, Brixworth NN6 9DS Malabar Fields, Daventry NN11 4DP Tel: 01604 883800 Advert outside back cover OP D PD SI Tel: 01327 878802 Advert page 40 LDA MH YA BROOKSIDE OXENDON HOUSE CARE HOME Green Lane, Braybrooke, Market Harborough, 33 Main Street, Great Oxendon, Leicestershire LE16 8LQ Market Harborough, Leicestershire LE16 8NE Tel: 01858 464151 Tel: 01858 465899 OP OP D EVELYN WRIGHT HOUSE A countywide list of home care providers starts on 32 Badby Road, Daventry NN11 4AP page 23. Tel: 01327 703140 Advert outside back cover OP D PD SI

54 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Daventry care homes with nursing

BADBY PARK Badby Road West, Badby, Daventry NN11 4NH Tel: 01327 301041 OP D MH SI

BROWNLANDS NURSING HOME 34 London Road, Daventry NN11 4BZ Tel: 01327 876985 OP

LONGLANDS SPECIALIST CARE CENTRE London Road, Daventry NN11 4DY Tel: 01327 316820 OP D PD

LUCAS COURT NURSING HOME Northampton Lane, North Moulton, Northampton NN3 7RQ Tel: 01604 493233 OP D PD MH YA

PYTCHLEY COURT NURSING HOME WHEATSHEAF COURT CARE HOME 5a Northampton Road, Brixworth NN6 9DX 44 Sheaf Street, Daventry NN11 4AB Tel: 01604 882979 OP D YA Tel: 01327 705611 OP D MH

SIBBERTOFT MANOR NURSING HOME WILLOWS NURSING AND RESIDENTIAL HOME, THE Church Street, Sibbertoft, Market Harborough, 107 Coventry Road, Market Harborough, Leicestershire LE16 9UA Leicestershire LE16 9BX Tel: 01858 881304 OP D Tel: 01858 463177 Advert below OP D PD MH SI YA

Ill

We Offer Modern Facilities and Qualified Professional Care at All Times

Visit www.carechoices.co.uk for further assistance with your search for care 55 K Lodge is situated in Higham Ferrers, an idyllic and historic small town in East Northamptonshire.We provide: • Residential Care for the elderly • Specialist Dementia Care unit • Respite Care • Home care and Community Care Our Facilities • Fully furnished bedrooms, majority with • Expert 24 hour care and assistance en-suite facilities • Prompt health care treatments as • Three lounges, dining room and chapel required 50 North End, • Beautifully landscaped, large sensory • Daily social activities and regular gardens religious services/activities 01933 315 321 Higham Ferrers, www.klodge.co.uk • Nutritionally balanced meals, snacks and • Full housekeeping Northamptonshire refreshments including special diets • Security doors and 24 hour CCTV [email protected] NN10 8JB

01933 622457 www.darsdale.org.uk

Your home away from home... • 30 beds with en-suite facilities • Short & long term care placements • Specialist care for people with a range of personal needs • Expert carers available 24-hours a day • Help in recovering from a short illness or respite care • Delicious and nutritious menus • Well-presented accommodation with onsite laundrette • A full activities programme

Come and See us: Chelveston Road, Raunds, Wellingborough, NN9 6DA Owned and operated by Northamptonshire Association for the Blind - Charity Number: 201240 Getting to know your elderly care options in Irthlingborough

We know that personalised care in a warm and welcoming care home, that’s close to your family and friends is really important. That’s why we offer long and short stay aged care options at Acacia Lodge Residential and Nursing Home in Irthlingborough. What’s more, you don’t need our health insurance to stay with us.

To find out more about your elderly care options at Acacia Lodge Call 01933 698975 †

† Calls may be monitored and may be recorded for training purposes.

56 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care East Northamptonshire care homes

ABBOTT HOUSE HIGHMEAD HOUSE Glapthorn Road, Oundle PE8 4JA 153 Finedon Road, Irthlingborough, Wellingborough NN9 5TY Tel: 01832 277650 OP D Tel: 01933 650244 OP D ASHFIELD HOUSE K LODGE Ashfield Avenue, Raunds, 50 North End, Higham Ferrers, Rushden NN10 8JB Wellingborough NN9 6DX Tel: 01933 315321 Advert page 56 OP D PD LDA SI YA Tel: 01933 627280 OP D MH KINGSWOOD HOUSE BEECHES CARE HOME Hollington Road, Raunds, Wellingborough NN9 6NH 12 Higham Road, Rushden NN10 6DZ Tel: 01933 624298 OP D PD Tel: 01933 318498 Advert inside front cover OP D REDCLYFFE RESIDENTIAL CARE HOME BENTHORN LODGE 1 Pightles Terrace, Rushden NN10 0LN 48 Wellingborough Road, Finedon, Tel: 01933 314645 OP D Wellingborough NN9 5JS Tel: 01933 682057 OP D ROSE COTTAGE 99a High Street, Woodford, Kettering NN14 4HE CLIFTONVILLE RESIDENTIAL HOME Tel: 01832 735417 OP 2 Essex Street, Rushden NN10 0LG Tel: 01933 353028 OP D RUSHWELL HOUSE 116 Wellingborough Road, Rushden NN10 9TD DARSDALE HOME Tel: 01933 318155 OP LDA MH YA Chelveston Road, Raunds, Wellingborough NN9 6DA SHRUBBERY, THE Tel: 01933 622457 Advert page 56 OP SI 66 College Street, Higham Ferrers, Rushden NN10 8DZ Tel: 01933 317380 Advert below OP D PD MH FREESTONES RESIDENTIAL CARE HOME 85 Finedon Road, Irthlingborough, SPINNEYFIELDS SPECIALIST CARE CENTRE Wellingborough NN9 5TY H E Bates Way, Rushden NN10 9YP Tel: 01933 650430 OP D PD Tel: 01933 352840 OP D PD HIGHAM HOUSE NURSING HOME SUNRISE CARE HOME 87 Higham Road, Rushden NN10 6DG 10 Amen Place, Little Addington, Kettering NN14 4AU Tel: 01933 314253 OP D Tel: 01933 650794 OP D HIGHBURY RESIDENTIAL CARE HOME WILDACRE Highbury, 114 Irchester Road, Rushden NN10 9XQ Raunds Road, Chelveston NN9 6AB Tel: 01933 395511 D PD LDA MH SI YA Tel: 01933 625780 OP D LDA YA

We offer short and long term placements in a comfortable, Burlington caring and relaxed setting with first class 24hr residential Care Homes care alongside expert care for people with dementia.

Call our friendly team at “ We make the time to Burlington Court The Shrubbery understand how to enrich 01604 887660 01933 317380 the lives of our residents.” Northampton Higham Ferrers Burlington Care Homes is registered and regulated by the Northamptonshire and burlingtoncare.co.uk Buckinghamshire County Council and the Care Quality Commission

Visit www.carechoices.co.uk for further assistance with your search for care 57 East Northamptonshire care homes with nursing

ACACIA LODGE RESIDENTIAL AND NURSING HOME POLEBROOK NURSING HOME 15 Wellingborough Road, Irthlingborough, Morgans Close, Polebrook, Peterborough, Wellingborough NN9 5RE Advert page 56 Cambridgeshire PE8 5LU Tel: 01832 273256 OP D PD MH Tel: 01933 698975 OP D PD LDA MH SI YA AD RAUNDS LODGE NURSING HOME AVENUE HOUSE NURSING & CARE HOME 63 Marshalls Road, Raunds, 173–175 Avenue Road, Rushden NN10 0SN Wellingborough NN9 6EY Tel: 01933 358455 OP D Tel: 01933 625404 OP D PD

BROCKFIELD HOUSE RUSHDEN PARK Villa Lane, Stanwick, Wellingborough NN9 6QQ Melloway Road, Rushden NN10 6XZ Tel: 01933 625555 D MH Tel: 01933 418777 OP

HIGHAM HOUSE NURSING HOME SPINNEYFIELDS SPECIALIST CARE CENTRE 87 Higham Road, Rushden NN10 6DG H E Bates Way, Rushden NN10 9YP Tel: 01933 314253 OP D Tel: 01933 352840 OP D PD

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT AREIF MUM THE DOESN’T CARE OPTIONS? AGREE? HOW WILL I KNOW WHICH TO CHOOSE? WHATVISIT THE IF NEWMUM CARE DOESN’T SELECT AGREE? WEBSITE WWW.CARESELECT.CO.UK

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077 CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077

58 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Kettering care homes

ASHLEY COURT CARE HOME LATIMER GRANGE LTD Reservoir Road, Kettering NN16 9QT 119 Station Road, Burton Latimer NN15 5PA Tel: 01536 482777 OP D PD SI Tel: 01536 722456 OP D YA

BEECH CLOSE CARE HOME MALBARY HOUSE Beech Close, Lower Street, Desborough, Kettering NN14 2XQ 45 Carlton Street, Kettering NN16 8ED Tel: 01536 762762 OP D PD MH Tel: 01536 481708 OP LDA YA

CLANFIELD RESIDENTIAL HOME ORCHARD HOUSE RESIDENTIAL CARE HOME 3 Toll Bar Road, Islip, Kettering NN14 3LH 155 Barton Road, Barton Seagrave, Kettering NN15 6RT Tel: 01832 732398 OP D PD Tel: 01536 514604 OP D PD MH

DOVE COURT CARE HOME ROOKERY COTTAGE Albert Street, Kettering NN16 0EB 5 Church Way, Thorpe Malsor, Kettering NN14 1JS Tel: 01536 484411 OP D PD MH YA Tel: 01536 482776 OP D

ELM BANK RETIREMENT VILLAGE ROSEDALE RESIDENTIAL HOME 81–83 Northampton Road, Kettering NN15 7JZ 68 Rockingham Road, Kettering NN16 8JU Tel: 01536 313520 OP D PD YA Tel: 01536 512506 OP D PD LDA

GABRIEL COURT LIMITED ST ANN’S CARE HOME 17–23 Broadway, Kettering NN15 6DD 12 The Crescent, Kettering NN15 7HW Tel: 01536 510019 OP D MH Tel: 01536 415637 OP D PD

GLENKINDIE LODGE RESIDENTIAL CARE HOME THORNDALE 27 Harborough Road, Desborough, Kettering NN14 2QX Malham Drive, Kettering NN16 9FS Tel: 01536 762919 OP D MH Tel: 01536 526380 OP D

HEATHERS, THE WESTON VILLA 76 Rockingham Road, Kettering NN16 9AA 179–183 Rockingham Road, Kettering NN16 9JA Tel: 01536 483176 D LDA YA Tel: 01536 519111 OP LDA YA

HOLLY HOUSE RESIDENTIAL HOME (KETTERING) YEWS, THE 79/83 London Road, Kettering NN15 7PH 73 Kettering Road, Burton Latimer, Kettering NN15 5LP Tel: 01536 414319 OP D MH Tel: 01536 722561 Advert below OP D MH

73 Kettering Rd, Burton Latimer NN15 5LP www.yewscarehome.co.uk The Yews Peaceful, Tranquil & Homely This Beautiful listed Building Houses A Small Caring Home Set in Extensive “Olde Worlde” Gardens. 24 Hour Care Please ring for a Brochure 01536 722561 Residential care for the elderly

Visit www.carechoices.co.uk for further assistance with your search for care 59 The Old Vicarage Residential & Nursing Home of Distinction

The Old Vicarage is located in the Please contact us for a colour brochure renowned conservation village of Weekley and has or to arrange a visit : operated as a care home for the elderly since 1984. Although based on a character Country House, the The Old Vicarage, home benefits from extensive internal upgrading, and Residential & Nursing Home, the addition of a purpose built Nursing Wing offering Weekley, the best in care and medical facilities. Kettering, The house enjoys an impressive south-facing position Northants NN16 9UP with large gardens that have been nationally featured.

The home has a reputation for its high standards of T 01536 484378 care. Advertisers are highlighted www.royalbay.co.uk We Serviceare able OPto Olderaccommodate people (65+) Dall Dementia clients PDincluding Physical disability LDA Learning disability, autism couples,User Bands short MHstay, Mental long health stay SIand Sensory respite. impairment YA YoungerP adultsar ADt Peopleof thewho misuse Prest alcohol ori drugsgious Royal Bay Care Homes Group 60 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care COUNTRY VIEW Tel: 01933 460414 The Old Vicarage Web: www.fivegablesnursinghome.co.uk NURSING HOME 32 Denford Road • Ringstead • Kettering • NN14 4DF Residential & Nursing Home of Distinction Long and short stay nursing care Five Gables Nursing and Residential Care Home provide a high quality nursing service, Peace and tranquility in a country house setting including respite care, day care and care for residents with Alzheimer’s and dementia. Beautiful gardens and lawns with garden seats in restful positions • A beautiful home-like place designed • Expert carers and nurses available Views over open countryside, Warkton village and the Ise Valley for senior living 24-hours a day Tel: 01536 484692 Email: [email protected] • 43 beds with en-suite facilities • Help in recovering from a Web: www.countryviewwarkton.co.uk • A choice of freshly-prepared, short illness M.J Webb RGN. Warkton, Kettering, Northamptonshire NN16 9XQ nutritionally balanced menu • Laundry and cleaning service

Kettering care homes with nursing

BEAUMONT NURSING HOME DOVE COURT CARE HOME 8 Gipsy Lane, Kettering NN16 8TY Albert Street, Kettering NN16 0EB Tel: 01536 416817 OP Tel: 01536 484411 OP D PD MH YA CHEANEY COURT CARE HOME ELM BANK RETIREMENT VILLAGE Harrington Road, Desborough, Kettering NN14 2NH 81–83 Northampton Road, Kettering NN15 7JZ Tel: 01536 761116 OP D Tel: 01536 313520 OP D PD YA CLAREMONT PARKWAY FIVE GABLES NURSING HOME Holdenby, Kettering NN15 6XE 32 Denford Road, Ringstead, Kettering NN14 4DF Tel: 01536 484494 OP Tel: 01933 460414 Advert above OP D COUNTRY VIEW NURSING HOME OLD VICARAGE, THE Pipe Lane, Warkton Village, Kettering NN16 9XQ Weekley Village, Kettering NN16 9UP Tel: 01536 484692 Advert above OP PD Tel: 01536 484378 Advert page 60 OP

Northampton care homes

ABINGTON PARK VIEW BOUGHTON LODGE CARE HOME 475–477 Wellingborough Road, Northampton NN3 3HN 105 Boughton Green Road, Kingsthorpe, Northampton NN2 7SU Tel: 01604 719888 OP D PD SI Tel: 01604 720323 OP D ABINGTON VIEW BRAMPTON VIEW 52 Abington Park Crescent, Abington, Northampton NN3 3AL 421 Welford Road, Kingsthorpe, Northampton NN2 8PT Tel: 0844 264 0533 Tel: 01604 315924 The Old Vicarage is located in the Please contact us for a colour brochure OP PD MH SI YA OP D PD LDA MH SI YA AD renowned conservation village of Weekley and has or to arrange a visit : ASHLEY HOUSE BURLINGTON COURT CARE HOME operated as a care home for the elderly since 1984. 9-11 Hazelwood Road, Northampton NN1 1LG Roseholme Road, Northampton NN1 4RS Tel: 01582 635075 Tel: 01604 887660 Advert page 57 Although based on a character Country House, the The Old Vicarage, LDA MH SI YA OP D home benefits from extensive internal upgrading, and Residential & Nursing Home, BERKELEY, THE CHRISTCHURCH COURT the addition of a purpose built Nursing Wing offering Weekley, 1–2 Elysium Terrace, Kingsthorpe Road, Northampton NN2 6EN 2 & 4 Christchurch Road, Abington, Northampton NN1 5LL the best in care and medical facilities. Tel: 01604 722033 Tel: 0844 264 0533 Kettering, OP LDA MH SI YA OP PD MH YA The house enjoys an impressive south-facing position Northants NN16 9UP BETHANY HOMESTEAD COLLINGTREE PARK with large gardens that have been nationally featured. Kingsley Road, Northampton NN2 7BP 110 Windingbrook Lane, Northampton NN4 0XN Tel: 01604 713171 Tel: 01604 651013 Advert page 62 OP D The home has a reputation for its high standards of T 01536 484378 OP D PD SI care. Advertisers are highlighted www.royalbay.co.uk We are able to accommodate all clients including Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism couples, short stay, long stay and respite. Part of the Prestigious User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Royal Bay Care Homes Group Visit www.carechoices.co.uk for further assistance with your search for care 61 Oak Lodge is long established and has gained an enviable reputation for care of the highest standards. It is a stone build Home of exceptional character; a detached property set in charming gardens in the village of Old Duston; recently refurbished. Close attention is paid to Facilities, Services, Accommodation and Trained Staff to provide a safe and pleasant living experience for our Service Users.

Oak Lodge_Logo.pdf 26/2/07 23:42:55 2 Peveril Road, Duston, Northampton NN5 6JW T: 01604 752525 E: [email protected]

Day Care | Respite Care | Short & Long Term Care

Telephone: 01604 753104 for a brochure • Website: www.glensidecarehome.com Address: 179 – 181 Weedon Road, Northampton NN5 5DA

Feel right at home with Barchester care homes At Barchester we pride ourselves on independence, dignity and choice for the individuals we support. We look after people with a wide variety of needs. Our compassionate and caring staff make sure that everyone is treated as an individual and they have comfort, security and the best quality of life. Nursing care • Residential care • Dementia care

If you would like a tour of Collingtree Park Juniper House one of our homes or just 110 Windingbrook Lane, Candleford Close, need some friendly advice, Collingtree Park, Brackley, your local Barchester care NN4 0XN NN13 6JZ home will be happy to help. 01604 651 013 01280 428 078 www.barchester.com

62 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Northampton care homes continued

CRESCENT HOUSE ORCHARD HILL 3 The Crescent, Northampton NN1 4SB 100 Orchard Hill, Little Billing, Northampton NN3 9AG Tel: 01604 791141 OP D PD SI Tel: 01604 403602 Advert page 40 LDA MH ECTON BROOK HOUSE Advert outside back cover ORCHARD VIEW Ecton Brook Road, Ecton Brook, Northampton NN3 5EN 97 Orchard Hill, Little Billing, Northampton NN3 9AG Tel: 01604 402455 OP D PD LDA MH SI Tel: 01604 416309 Advert page 40 LDA MH ELEANOR LODGE PINETREES 25 Camborne Close, Delapre, Northampton NN4 8PH The Avenue, Dallington, Northampton NN5 7AJ Tel: 01604 764583 Advert outside back cover D PD YA Tel: 01604 589233 Advert page 40 LDA MH FERNS, THE PRIMROSE HOUSE 43-45 Marshalls Road, Raunds, Northampton NN9 6EX 202 Harborough Road, Northampton NN2 8DJ Tel: 01933 624648 OP D PD LDA MH YA Tel: 01604 626272 OP MH YA GLENSIDE RESIDENTIAL CARE HOME RATHGAR CARE HOME 179–181 Weedon Road, Northampton NN5 5DA 349 Kettering Road, Spinney Hill, Northampton NN3 6QT Tel: 01604 499003 Tel: 01604 753104 Advert page 43 & 62 OP D MH YA OP D RYECROFT APARTMENTS GREENVIEW LODGE 114 St Georges Avenue, Northampton NN2 6JF 47 Greenview Drive, Northampton NN2 7LB Tel: 01604 626272 OP LDA MH YA Tel: 01604 626272 OP LDA MH YA SOUTHFIELDS HOUSE HAMPTON HOUSE Farmhill Road, Southfields, Northampton NN3 5DS Tonmead Road, Lumbertubs, Northampton NN3 8JX Tel: 01604 499381 Advert outside back cover OP D PD SI Tel: 01604 403733 OP PD LDA SI SPINNEY HILL LEYS, THE 56 Spinney Hill Road, Northampton NN3 6DN 63 Booth Rise, Boothville, Northampton NN3 6HP Tel: 01604 642515 Advert page 40 LDA MH Tel: 01604 642030 OP ST CHRISTOPHER’S HOME LILY CARE NORTHANTS LTD Abington Park Crescent, Northampton NN3 3AD 198 Kettering Road, Northampton NN1 4BL Tel: 01604 637125 OP PD Tel: 01604 708361 OP D LDA MH YA AD ST GEORGES MARGARET’S REST HOME 100 St Georges Avenue, Northampton NN2 6JF 30–32 Kingsley Road, Northampton NN2 7BL Tel: 01604 713269 Advert page 40 LDA MH Tel: 01604 710544 OP D PD ST GILES CHARITY ESTATES MERRIFIELD HOUSE RESIDENTIAL CARE HOME Nicholas, Rothwell House, 290 Harborough Road, 90 High Street, Wootton, Northampton NN4 6JR Kingsthorpe, Northampton NN2 8LR Tel: 01604 705654 Advert page 64 OP D MH Tel: 01604 841882 OP PD NAZARETH HOUSE ST JOHN’S HOME 118 Harlestone Road, Northampton NN5 6AD Wellingborough Road, Northampton NN3 3JF Tel: 01604 751385 OP Tel: 01604 401243 Advert page 64 OP OAKLODGE CARE HOME ST MICHAEL’S HOUSE 2 Peveril Road, Duston, Northampton NN5 6JW 1–3 St Michael’s Avenue, Northampton NN1 4JQ Tel: 01604 752525 Advert page 62 OP D Tel: 01604 250046 OP MH YA AD OBELISK HOUSE ST MICHAEL’S LODGE Obelisk Rise, Kingsthorpe, Northampton NN2 8SA 6–8 St Michael’s Avenue, Northampton NN1 4JQ Tel: 01604 850910 Advert outside back cover OP D PD SI Tel: 01604 250355 OP MH YA AD

Visit www.carechoices.co.uk for further assistance with your search for care 63 Richmond Northampton Care Home

Richmond Northampton Retirement and Our range of person-centred Care Village is all about quality life. care services includes: • Nursing and residential care At the heart of our Village is a state-of-the-art • Dementia care in our care home where we can offer complete peace ‘Memory Lane Community’ of mind through professional, personalised care – • Respite and convalescent care Bridge Meadow Way, with respect for each person’s individuality. • Large en-suite rooms Grange Park, Northampton NN4 5EB

For more information, call 01604 432600 | www.richmond-villages.com/northampton

NOW THE ANGELA GRACE OPEN Northampton’s purpose built premier care facility Cheyne Walk, Northampton

Facilities with the centre include a cafe, cinema, hair & beauty salon, reminiscence kitchen & specifically designed engaging outdoor environment. For all enquiries: Nursing Homes Limited Tel 01604 – 633282 or email [email protected] Caring Since 1984

‘A Home away from Home’ • Beautiful landscaped gardens Merrifield House Located in a delightful village. • Sensitively modernised 100 100 95 Care Home 95 75 75

25 25 • Short & long term care • Single and double en-suite rooms 5 5

0 0 • Respite care • Attractive lounge areas and • Old age dining rooms • Dementia • Fully equipped with all facilities • Mental Health St John’s Residential Care Home for the care of the elderly • Single rooms with ensuite facilities • Studio flats

100 100 St John’s is a landmark 95 Tel: 01604 705 654 95 75 75 • Person Centred Care 01604 401243 25 25 historic building in Weston 5 Mob: 07903503580 5 0 0 Email: [email protected] Give us a call, drop in for a cup of Favell Northampton and www.stjohnsreshome.co.uk provides a warm friendly home Wellingborough Road, 90 High Street, Wootton, tea, look around. We will be Northampton, NN4 6JR delighted to answer your questions. environment for the elderly. Weston Favell, Northants NN3 3JF

developed by the publisher of this Directory With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • extra information, photos and direct • search by postcode/town and care type website links for hundreds of providers • Information on standards of care • request a brochure • links to the latest inspection reports • checklists to take with you when you visit Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

64 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Northampton care homes continued

TAYLORED SUPPORT HOME LIMITED TURN FURLONG SPECIALIST CARE CENTRE 170 Kingsthorpe Grove, Kingsthorpe, Northampton NN2 6PD Off Rookery Lane, Kingsthorpe, Northampton NN2 8BZ Tel: 01604 450395 OP LDA MH YA Tel: 01604 850800 OP D PD TEMPLEMORE CARE HOME 121 Harlestone Road, Northampton NN5 6AA Tel: 01604 751863 OP D

Northampton care homes with nursing

ANGELA GRACE CARE CENTRE, THE KINGSLEY NURSING HOME 4-5 Cheyne Walk, Northampton NN1 5PT 18–20 Kingsley Road, Northampton NN2 7BL Tel: 01604 633282 Advert page 64 OP D MH YA Tel: 01604 712411 OP D PD ARGYLE HOUSE KINGSTHORPE GRANGE The Avenue, Dallington, Northampton NN5 7AJ 296 Harborough Road, Kingsthorpe, Northampton NN2 8LT Tel: 01604 589089 OP D LDA Tel: 01604 821000 OP D MH YA BRAMPTON VIEW CARE HOME OAKLEAF CARE GROUP LTD, THE Brampton Lane, Chapel Brampton, Northampton NN6 8GH Hilltop House, Ashton Road, Hartwell NN7 2EY Tel: 01604 864466 Advert page 42 Tel: 01604 850700 OP D PD OP PD SI YA OAKWOOD NURSING HOME BROOMHILL 8 The Drive, Kingsley, Northampton NN1 4SA Holdenbury Road, Spratton, Northampton NN6 8LD Tel: 01604 713098 OP Tel: 01604 841933 OP MH YA PHOENIX HOUSE CHRISTCHURCH COURT 218–220 Kettering Road, Northampton NN1 4BN 2 & 4 Christchurch Road, Abington, Tel: 01604 626272 OP MH YA Northampton NN1 5LL Tel: 0844 264 0533 OP PD MH YA RICHMOND VILLAGE NORTHAMPTON Bridge Meadow Way, Grange Park, Northampton NN4 5EB CLIFTONVILLE CARE HOME Tel: 01604 432600 Advert page 64 OP D PD YA Cliftonville Road, Northampton NN1 5BE SPENCER HOUSE CARE HOME Tel: 01604 238850 Advert page 34 OP D PD YA Cliftonville Road, Northampton NN1 5BU COTSWOLDS, THE Tel: 01604 619960 Advert page 34 OP D PD MH SI YA 178 Cotswold Avenue, Duston, Northampton NN5 6DS ST MATTHEWS LIMITED Tel: 01604 864466 OP PD SI YA 2 The Avenue, Spinney Hill, Northampton NN3 6BA CUNNINGHAM HOUSE Tel: 01604 644455 OP D MH YA Hilltop House, Ashton Road, Hartwell, Northampton NN7 2EY ST MATTHEW’S UNIT Tel: 01604 864466 OP PD SI YA 29–31 St Matthews Parade, Kingsley, Northampton NN2 7HF DALLINGTONS, THE Tel: 01604 711222 OP D MH YA 116 Harlestone Road, Northampton NN5 6AB SYMPHONY HOUSE NURSING HOME Tel: 01604 581181 OP D MH YA 43–45 Queens Park Parade, Northampton NN2 6LP Tel: 01604 722772 HASTINGS LODGE & HASTINGS COTTAGE OP PD 20–22 Althorp Road & 6 Althorp Road, St James, TURN FURLONG SPECIALIST CARE CENTRE Northampton NN5 5EF Off Rookery Lane, Kingsthorpe, Northampton NN2 8BZ Tel: 01604 750329 OP D PD LDA MH SI YA Tel: 01604 850800 OP D PD

Visit www.carechoices.co.uk for further assistance with your search for care 65 South Northamptonshire care homes

BRACKLEY FIELDS COUNTRY HOUSE HANOVER DRIVE RETIREMENT HOME 50 Hanover Drive, Brackley NN13 6JS Halse Road, Brackley NN13 6EA Tel: 01280 840577 OP D PD LDA SI YA Tel: 01280 704575 OP D HOLLY HOUSE RESIDENTIAL HOME (MILTON MALSOR) CHENEY HOUSE 36 Green Street, Milton Malsor, Rectory Lane, Middleton Cheney, Banbury, Northampton NN7 3AT Oxfordshire OX17 2NZ Tel: 01295 710494 OP D PD SI Tel: 01604 859188 OP D

CLARE HOUSE RESIDENTIAL HOME RIDGWAY HOUSE 12 Whittlebury Road, Silverstone, Towcester NN12 8UD 1 Swinneyford Road, Towcester NN12 6HD Tel: 01327 857202 OP D Tel: 01327 350700 Advert outside back cover OP D PD SI

South Northamptonshire care homes with nursing

BRACKLEY HOSPITAL TRUST CULWORTH HOUSE CARE HOME WITH NURSING Pebble Lane, Brackley NN13 7DA Queen Street, Culworth, Banbury, Oxfordshire OX17 2AT Tel: 01280 702388 OP Tel: 0845 345 5744 OP D PD SI

BRACKLEY LODGE NURSING HOME DUNCOTE HALL NURSING HOME 10 Bridge Street, Brackley NN13 7EP Duncote, Towcester NN12 8AQ Tel: 01280 841564 OP D MH Tel: 01327 352277 OP D

CHACOMBE PARK HIGHCROFT MANOR Banbury Road, Chacombe, Banbury, Oxfordshire OX17 2JL 48 Moorend Road, Yardley Gobion, Towcester NN12 7UF Tel: 01295 712001 OP D PD YA Tel: 01908 543251 OP D PD MH SI YA

Westgate House Nursing Home JUNIPER HOUSE Candleford Close, Brackley NN13 6JZ Specialist care for people with Tel: 01280 428078 Advert page 62 OP D PD YA mental health problems, including dementia, over the age of 40 years. • Professional 24 hour Nursing Care RED HOUSE NURSING HOME, THE • Respite care Highcross, Syresham, Brackley NN13 5TJ • Spacious grounds and building Tel: 01280 850375 OP D PD MH SI YA Eastcote Road, Gayton, Northamptonshire NN7 3HQ Tel: 01604 859355 WESTGATE HOUSE www.westgatehousenursing.co.uk Eastcote Road, Gayton, Northampton NN7 3HQ [email protected] Tel: 01604 859355 Advert adjacent OP D MH YA

Wellingborough care homes

ALDERWOOD LLA LTD - WESTFIELD BILTON COURT 130 Westfield Road, Wellingborough NN8 3HX Windermere Drive, Queensway, Wellingborough NN8 3FR Tel: 01604811838 LDA YA Tel: 01933 401613 OP D AVONLEA CHESTNUTS, THE 34 Finedon Road, Wellingborough NN8 4EB 1 Poplar Street, Wellingborough NN8 4PL Tel: 01933 225197 Advert page 20 LDA Tel: 01933 275330 Advert page 20 LDA

66 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Wellingborough care homes continued

DUKE’S COURT CARE HOME PARK HOUSE CARE HOME 159 Northampton Road, Wellingborough NN8 3PN 50 Park Road, Wellingborough NN8 4QE Tel: 01933 445690 Advert page 44 OP D PD MH SI YA Tel: 01933 443883 OP D PD YA FAIRLEA TASKER HOUSE 34 Park Road, Wellingborough NN8 4PW 160 Westfield Road, Wellingborough NN8 3HX Tel: 01933 677889 Advert page 20 LDA MH Tel: 01933 276447 OP D GRANGEFIELD RESIDENTIAL CARE HOME VICTORIA HOUSE 60 Northampton Road, Earls Barton, Northampton NN6 0HE 77 Victoria Road, Rushden NN10 0AS Tel: 01604 812580 OP Tel: 01933 354780 OP D MH LANCUM HOUSE WENDLEBERRIE HOUSE Bush Close, Hardwick Road, Wellingborough NN8 3GL 3 The Avenue, Wellingborough NN8 4ET Tel: 01933 445770 OP D Tel: 01933 442160 OP D PD MH LINDEN MANOR WESTLANDS CARE HOME 159 Midland Road, Wellingborough NN8 1NF 48 Oxford Street, Wellingborough NN8 4JH Tel: 01933 270266 OP D PD SI Tel: 01933 274430 OP D PD MH SI YA OAKFIELD (EASTON MAUDIT) LIMITED WILLOWTREE HOUSE Easton Maudit, Wellingborough NN29 7NR 7 Poplar Street, Wellingborough NN8 4PL Tel: 01933 664222 Advert page 40 D PD LDA MH SI Tel: 01933 222452 Advert page 20 LDA

Wellingborough care homes with nursing

COTTAGE NURSING HOME LTD, THE KENROYAL NURSING HOME 80 High Street, Irchester, Wellingborough NN29 7AB 6 Oxford Street, Wellingborough NN8 4JD Tel: 01933 355111 Advert below OP D PD LDA SI YA Tel: 01933 277921 OP D PD

DALE HOUSE CARE CENTRE PATHFIELDS LODGE 125-129 Midland Road, Wellingborough NN8 1NB 290 Station Road, Irchester Knuston Spinney, Tel: 01933 445200 OP D MH Wellingborough NN29 7EY Tel: 01933 413646 D PD LDA YA FROGPOND, THE 109 Great Park Street, Wellingborough NN8 4EA Tel: 01933 677889 Advert page 20 LDA MH

Telephone: 01933 355111 The Cottage Nursing Home Ltd Fax: 01933 355129 Choice | Dignity | Care Email: [email protected] Our aim is to provide: · A service of the highest quality that will improve and sustain overall quality of life. · A warm, comfortable and homely atmosphere in which residents can enjoy a relaxed retirement. · Carers who will strive to preserve and maintain the dignity, individuality and privacy of all residents. · Long and short term care including those who require dementia care. The Cottage Nursing Home, 80 High Street, Irchester, Northants NN29 7AB www.thecottagenh.com

Visit www.carechoices.co.uk for further assistance with your search for care 67 Index Advertisers are in bold

Bruno ‘s Cottage 23 Darsdale Home 57 A Burlington Court Care Home 61 Daventry and Abbey Vale Care 23 Bush & Company South Northamptonshire START 24 Abbott House 57 Rehabilitation Limited 23 Delos Pyramid 24 Abington Park View 61 Direct Health 24 Abington View 61 C Dove Court Care Home 59, 61 Acacia Lodge Care Assure Northampton Limited 23 Duke’s Court Care Home 67 Residential and Nursing Home 58 Care Bureau Domiciliary and Duncote Hall Nursing Home 66 ACS Care Services Ltd 23 Nursing Agency, The 23 Active Support Service Ltd 23 Care With A Difference Limited 23 E Age UK Northamptonshire 23 Care With Compassion 23 Ecton Brook House 63 Aidecare Northampton 23 Carers Trust North Bucks & Milton Keynes 23 Eleanor Lodge 63 Alderwood LLA Ltd - Westfield 66 Carewise Ltd 23 Eliona Healthcare Limited 25 Allied Healthcare Wellingborough 23 CareXL Main Office 23 Elm Bank Retirement Village 59, 61 Angela Grace Care Centre, The 65 Chacombe Park 66 Elms, The 25 Argyle House 65 Cheaney Court Care Home 61 Evelyn Wright House 54 Ashdown House 54 Cheney House 66 Ashfield House 57 Cherry Care Services Ltd 23 F Ashley Court Care Home 59 Chestnuts, The 66 Fairlea 67 Ashley House 61 Christchurch Court 61, 65 Ferns, The 25, 63 ASLN 23 Clanfield Residential Home 59 Five Gables Nursing Home 61 Avenue House Nursing & Care Home 58 Clare House Residential Home 66 Freestones Residential Care Home 57 Avonlea 66 Claremont Parkway 61 Friendly Support Services Limited 25 B Cliftonville Care Home 65 Frogpond, The 67 Badby Park 55 Cliftonville Residential Home 57 Beaumont Nursing Home 61 Collingtree Park 61 G Gable Healthcare Services Limited 25 Beech Close Care Home 59 Comfort Call Northampton 23 Gabriel Court Limited 59 Beeches Care Home 57 Communicare (GB) Ltd 23 Bell Lodge 54 Complete Nursing and Care Solutions Gemini Xtra Care 25 Benthorn Lodge 57 Limited 23 Gillitts Road 25 Berkeley, The 61 Concept Care Solutions Glenkindie Lodge Residential Northampton 24 Care Home 59 Bethany Homestead 61 Glenmoor House Nursing Home 54 Better Choice Recruitment 23 Consensus Community Support Limited 24 Glenside Residential Care Home 63 Better Lives Northants 23 Consummate Care Ltd 24 Grangefield Homecare 25 Bilton Court 66 Content Care Ltd 24 Grangefield Residential Care Home 67 Blakes Support Services 23 Corby and Kettering START 24 Bluebird Care Northampton / Daventry 23 Coronation Community Care 24 Greenview Lodge 63 Bluebird Care 23 Cotswolds, The 65 Boniface House 54 Cottage Nursing Home Ltd, The 24, 67 H Hampton House 63 Boughton Lodge Care Home 61 Country View Nursing Home 61 Hanover Drive 25, 66 Brackley Hospital Trust 66 Crescent House 63 Harlestone Home Care Ltd 25 Brackley Fields Country House Crisis Response Team 24 Harmony HomeCare Ltd 25 Retirement Home 66 Crossroads Care 24 Hastings Lodge & Hastings Cottage 65 Brackley Lodge Nursing Home 66 Culworth House Care Home Brampton View 23, 61 with Nursing 66 Heathers, The 59 Brampton View Care Home 65 Cunningham House 65 Helping Hands Homecare Services 25 Brockfield House 58 Higham House Nursing Home 57, 58 Brookside 54 D Highbury Residential Care Home 57 Broomhill 65 Dale House Care Centre 67 Highcroft Manor 66 Brownlands Nursing Home 55 Dallingtons, The 65 Highmead House 57

68 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Index continued Advertisers are in bold

Holly House Residential Home Marshall Homecare 27 Pine Lodge 27, 54 (Kettering) 59 Mears Care 27 Pinetrees 63 Holly House Residential Home Mega Resources Nursing & Care Services 27 Pinetrees Annex 27 (Milton Malsor) 66 Merrifield House Residential Polebrook Nursing Home 58 Hollyhocks, The 25 Care Home 63 Precious Hope Health and Home Care 27 Home Instead East Northants 25 Prestige Nursing 28 Home Instead Senior Care N Primrose House 63 • Northampton 25 NAS Community Services 27 • Market Harborough & Corby 25 Profectus Healthcare Ltd 28 Nasby - Northamptonshire 27 Pytchley Court Nursing Home 55 I Nazareth House 63 ICCM House 25 Nestor Primecare Services Limited R t/a Primecare Primary Care – Rathgar Care Home 63 Northampton 27 J Raunds Lodge Nursing Home 58 New Hope Care 27 Juniper House 66 Red House Nursing Home, The 66 Next Steps 27 Redclyffe Residential Care Home 57 K Northampton Nursing and Carers Agency 27 RF Care and Support Services 28 K Lodge 25, 57 Richmond Village Northampton 65 Northampton Regional Office 27 K.C. Carers Limited 25 Richmond Village Northampton START 27 Kenroyal Nursing Home 67 Northampton DCA 28 Northamptonshire Branch Office 27 Kilsby House Residential Home 54 Ridgway House 66 Northamptonshire Community Living 27 Kingsley Nursing Home 65 Rookery Cottage 59 Northamptonshire Domiciliary Kingsthorpe Grange 65 Rose Cottage 57 Care Agency 27 Kingswood House 57 Rosedale Residential Home 59 Northamptonshire Domiciliary L Care Service 27 Roses Care Services 28 Northants Care at Home Limited 27 Rushden Park 58 Lancum House 67 Norton Nurses Ltd 27 Rushwell House 57 Langdale Court 25 Nurses Friend 27 Ryecroft Apartments 63 Latimer Grange Ltd 59 Lavender Support Services Limited 25 O S Laxton Hall 54 Oakfield (Easton Maudit) Limited 67 Sandalwood Court 54 Leicestershire Community Oakleaf Care Group Ltd, The 65 Scope Inclusion Northamptonshire 28 Support Scheme 25 Oaklodge Care Home 63 Seagrave House 54 Leys, The 63 Oakwood Nursing Home 65 Select Care 28 Lifestyle Care Support Limited 25 Serve 28 Lighthouse Care Agency 25 Obelisk House 63 Sevacare - Northampton 28 Lily Care Northants Ltd 25, 63 Old Vicarage, The 61 Shirelodge Nursing Home 54 Linden Manor 67 Opika Care Ltd 27 Shivas Home-Care 28 Limes, The 25 Orchard House Residential Care Home 59 Shrubbery, The 57 Livability Lifestyle Choices East Midlands 25 Orchard Hill 63 Sibbertoft Manor Nursing Home 55 Live N Care 25 Orchard View 63 Social Care Solutions Ltd Orchard, The 54 Live-in Care Solutions Ltd 27 (Northampton office) 28 Oxendon House Care Home 54 Longlands Specialist Care Centre 54, 55 Southfields House 63 Lucas Court Nursing Home 55 P Specialist Dementia Service – North 28 Specialist Dementia Service – South 29 Park House Care Home 67 M Specialist Support Service for Younger Pathfields Lodge 67 Magenta Domiciliary Care Services 27 Adults with Disabilities – North 29 Person Centered Care Northants 27 Malbary House 59 Specialist Support Service for Younger Manor House Residential Home 54 Personalised 4 Autism 27 Adults with Disabilities – South 29 Marchwood Close 27 Phoenix House 65 Spencer House Care Home 65 Margaret’s Rest Home 63 Phoenix Professional Home Care Corby 27 Spinney Hill 63

Visit www.carechoices.co.uk for further assistance with your search for care 69 Index continued Advertisers are in bold Spinneyfields Specialist Templemore Care Home 65 W Care Centre 57, 58 Thackley Green Specialist Welland House 54 Spring Gardens 29 Care Centre 54 Wellingborough and St Ann’s Care Home 59 Thorndale 59 East Northants START 29 St Christopher’s Home 63 Total Home Care Solutions Limited Wellington Support 29 St Georges 63 Northampton 29 Wendleberrie House 67 St Giles Charity Estates 63 Totus Care Ltd 29 Westgate House 66 St John’s Home 63 Triangular Care Services Limited 29 Westlands Care Home 29, 67 St Matthews Limited 65 Turn Furlong Weston Villa 59 St Matthew’s Unit 65 Specialist Care Centre 65 Wheatsheaf Court St Michael’s House 63 Care Home 55 St Michael’s Lodge 63 U Wildacre 57 Universal Care Services Corby 29 Stonepit Drive, 40 29 Willow Brook House 54 Sunrise Care Home 57 Universal Care Services Willows Nursing and Northampton 29 Symphony House Residential Home, The 55 Nursing Home 65 Willowtree House 67 V Wrightmans House 29 T Velvet Glove Care Limited 29 Tasker House 67 Victoria House 67 Y Taylored Support Home Limited 65 Vogue Future Living Limited 29 Yews, The 59

Other advertisers

A G E Nursing Homes Limited 64 Burlington Care Homes 57 Northamptonshire Association for the Blind 40, 56 Alzheimer’s Society 45 Care Choices Website 64 Olympus Care Services Autumn Assisted Living Apartments 32 Care Select 58 11, outside back cover Avery Healthcare 34, 44 Delos Community 20 Royal Bay Care Barchester 62 My Care My Home 8 Homes Group 60 Bupa 56 NorArch 52 Tracscare 40

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2015 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-910362-36-5 Printed in England. Ref. No: 4001/Northamptonshire7/0215. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Northamptonshire County Council. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Head of Editorial: Emma Morriss. Editor: Alistair Robertson. Regional Team Manager: Russell Marsh. National Sales Manager: Paul Leahy. Senior Sales Executives: Debbie Feetham, Elaine Green, Rachel Joseph. Sales Executives: Steve Howett, Vanessa Ryder. Director of Creative Operations: Lisa Werthmann. Assistant Production Manager: Jamie Harvey. Designer: Holly Cornell. Creative Artworkers: Gemma Cook, Kathryn Regan. Distribution: David Mulry. Thanks to Sharan Sehmi for ensuring the distribution of this Directory throughout Northamptonshire.

70 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Now covering Grantham and Helping Hands Peterborough Homecare Services “An understanding approach to care” Taking the step of choosing professional care for yourself, family, friends or loved ones can seem daunting. How can you be sure that you’ve found the best place to provide the best possible care?

A professional and award winning care service in the comfort of your own home. At Helping Hands, we can offer complete peace of mind through professional and personalised care to cater for a wide range of needs – with respect for each persons individuality. Each day we strive to provide to our clients, the opportunity to enjoy life to the fullest and the support they need to achieve their ambitions. We have over 18 years experience in providing a wide range of care services with full continuity within the local communities and our person centred approach to planning our services means that we can adapt and design a personalised service for each individual taking full account of our clients wishes and aspirations. We are proud of our consistently high ratings from the independent government healthcare regulator, the Care Quality Commission.

Our range of person centred care services include:

- Live In Care Corby - Personal Care Kettering - Domestic care

- Companionship Daventry Wellingborough - Escorting to appointments/social activities - Short breaks and Respite care Northampton - Holiday care - Home from hospital We offer care in the above areas Available from 30 minutes to 24 hours a day, 7 days a week

How can we help you? Why not call or email us or even drop in for a coffee?

Tel: 01604 632040 (Emergency tel no: 07946 403141) Fax: 01604 632320 Email: [email protected] Web: www.homecarenorthampton.co.uk

Helping Hands Homecare Services 213a Wellingborough Road Northampton NN1 4EF Helping Hands Homecare Services 45a Southfields Drive Leicester LE2 6QS

Helping Hands is owned and operated by HH Care Ltd Reg No 07094365

Helping Hands Amends 2015.indd 1 13/01/2015 11:14 Personalised Support - Enabling Independence & Wellbeing Care And Support That’s Right For You

At Olympus Care Services we aim to offer services that recognise the individuality of each customer and provide flexible and personalised support of a consistent standard. We assist people to maintain and regain independence, build practical skills and confidence and be part of their community.

We Provide A Range Of Different Services: • Activities and day opportunities for adults with disabilities • Equipment • Visual impairment rehabilitation • Care homes for older people • Services for 14-25 year olds with disabilities • Employment and disability service • Support and supported living services for adults with disabilities • Specialist dementia services • Short breaks, holidays and respite • Shared lives • Care in a crisis.

Talk To Us To See How We Can Support You.

01604 366 000 Weekdays 8.30am - 5.30pm [email protected] Olympus House, Billing Brook Road, Northampton NN3 8JH