Microsoft Europe, Middle East and Africa Background Information FEBRUARY 2006 was founded on the idea that if people have the right tools, they will do new and exciting things. Over the past three decades, we have never lost sight of this vision, and our commitment to helping people realise their dreams and achieve their full potential is greater than ever.

Contact Details

EMEA Headquarters Microsoft EMEA Cœur Défense, Tour B 100, Esplanade du Général de Gaulle 92932 Paris La Défense France Tel: +33 1 70 99 10 00 Website: www.microsoft.com/emea

Microsoft EMEA Press Offi ce Tel: +44 870 2430515 E-mail: [email protected] Website: www.microsoft.com/emea/presscentre

2 BACKGROUND INFORMATION Contents

The Company 4

Microsoft EMEA Leadership Team 7

Research and Innovation Facilities in EMEA 8

Industry Issues in the Region 10

Milestones 15

Facts and Figures 16

Executive Biographies 18

Subsidiary Offi ces 22

MICROSOFT EMEA • FEBRUARY 2006 3 The Company

At Microsoft, we create software that helps people and organisations realise their potential.

Microsoft Europe, Middle East and Africa (EMEA) is a division of Microsoft Corp that encompasses over 60 local offi ces and delivers products and services in 138 countries across the region. Led by President Neil Holloway, Microsoft EMEA sets the direction of the company in this vast and varied region, oversees subsidiary operations, and is responsible for a range of business functions including research, product development and distribution, and partner support. An industry leader, Microsoft also emphasises corporate responsibility and community participation. The company engages with all levels of government and academia and supports numerous programmes for social and economic development. Microsoft’s commitment to the region is further refl ected in the more than 12,000 Microsoft employees in EMEA, over 33,000 independent software vendors (ISVs) that develop products on the Microsoft platform, and millions of small and medium-size enterprises (SMEs) whose goals for growth and greater business effi ciency Microsoft makes possible with its technology. Regional investments in research and development include Microsoft’s largest software development centre outside of the US, located in Copenhagen, Denmark; Cambridge in the UK; and the European Microsoft Innovation Centre (EMIC) in Aachen, Germany. Twenty local-language

MSN® sites serve EMEA’s culturally and linguistically diverse population. At the European Product Development Centre (EPDC) in Dublin, Ireland, Microsoft developers and linguists specialise in 50 languages and dialects to create local- language products.

4 BACKGROUND INFORMATION Mission and Values Microsoft was founded on the idea that if technologies. At the heart of our vision of the people have the right tools, they will do new and Digital Decade is Microsoft .NET, a set of software exciting things. Over the past three decades, technologies designed to connect information, we have never lost sight of this vision, and our people, systems and devices. commitment to helping people realise their At Microsoft, we know that how we conduct dreams and achieve their full potential is greater our business is as important as delivering than ever. outstanding products and services. How we work From now until the end of 2010 — a period with customers, partners, governments, vendors that Chairman and Chief Software Architect Bill and communities worldwide affects every aspect Gates calls the Digital Decade — computing of our success as a company. As Microsoft CEO devices will continue to grow in importance and says, “It’s not enough to just do the play an indispensable part in the lives of most right things; we have to do them in the right way.” people. Technologies will continue to converge, making computing a seamless and pervasive i www.microsoft.com/emea experience. This vision inspires Microsoft’s core principles, fuelling the company’s ongoing efforts to enhance its products and develop new

Commitment to Our Customers and Partners We are motivated and inspired every day by how Enterprise and Partner Group Microsoft customers use our software to fi nd This customer segment team oversees the creative solutions to business problems, develop company’s relationships with major customers, as ground-breaking ideas and stay connected to well as enterprise partners — systems integrators, what is most important to them. Our customer outsourcers, management consultancies and segment teams are responsible for ensuring that, technology vendors. across all business groups, customers have a seamless experience. Small and Midmarket Solutions and Partners Group Developer and Partner Group Responsible for Microsoft EMEA’s small and Responsible for evangelising Microsoft’s .NET midsize business solutions, this group also drives vision in the region to developers and software the company’s channel initiatives, licensing architects, the Developer and Partner Group is and pricing policies, and licensing compliance also responsible for products that serve software campaigns. developers, including ISVs, systems integrators and corporate developers. EMEA Enterprise Services This organisation is responsible for the fi eld Public Sector Group services team, which provides technical This group pursues ongoing public sector consulting and support services to Microsoft collaboration and technology development, customers in the region. from e-government solutions connecting governments and citizens, through to dynamic e-learning applications that redefi ne the ways students, teachers and parents interact.

MICROSOFT EMEA • FEBRUARY 2006 5 Our Businesses In September 2005, Microsoft aligned its = Information Worker Group. This business operations into the following three divisions, unit includes the Microsoft Offi ce system encompassing its seven business groups. of products, including Visio® drawing and diagramming software, Microsoft Project, Microsoft Platform Products and Microsoft Publisher, and new products such as

Services Division the InfoPathTM information gathering program This division comprises Windows® client, server and the OneNote® note-taking program. and tools products, and the MSN network of This group also oversees internet services. The division’s mission is to SharePoint® Services. enable new user experiences and drive customer value through continued innovation in the = Microsoft Business Solutions Group. MBS

software platform and software services delivered offers the DynamicsTM suite of products that over the internet. allow small and midsize organisations to connect employees, customers and suppliers. = Windows Client Group. This business unit is The fi nancial management, customer responsible for Microsoft’s popular desktop relationship management, supply chain operating system, including the most recent management and analytics applications versions of the platform — Windows XP, work to streamline processes across an and the upcoming Windows entire organisation, giving businesses insight

VistaTM. The Windows Client group also to respond rapidly, plan strategically and manages specialised versions of the operating execute quickly. MBS products are customised system such as Windows XP Tablet PC Edition and delivered through a worldwide network and Windows Embedded. of channel partners that provide specialised services and local support. = Server and Tools Group. This business

unit manages SystemTM Microsoft Entertainment and Devices Division integrated server software. The group This division focuses on delivering richer and creates software for streamlining businesses’ more relevant scenarios on a wide range of IT infrastructure and reducing costs for electronic devices — for people at work, at home enterprise administrators. Products include and on the move. , developer tools and the MSDN® developer programme. = Home and Entertainment Group. This business unit encompasses Microsoft’s = MSN Group. The MSN group covers all of consumer portfolio, comprising PC gaming Microsoft’s web-based services, including the software and hardware, personal productivity MSN network, MSN Internet Access, MSN TV tools, reference products and digital media and Hotmail® web-based e-mail service. A products such as Windows XP Media Center.

world leader in delivering online services to It also includes products such as 360TM consumers and advertising opportunities to video game and entertainment system, online businesses worldwide, MSN is also committed games and the TV platform. to helping people have a safe, secure and positive online experience. = Mobile and Embedded Devices (MED) Group. MED provides a software platform Microsoft Business Division enabling device manufacturers to develop This division, which includes the Information smart, connected products that offer a Worker and Microsoft Business Solutions (MBS) compelling mobile experience. MED products groups, delivers software and software-based include the Windows CE operating system, services that enable organisations to succeed eMbedded Visual C++® development system in today’s constantly evolving workplace by and Windows XP Tablet PC Edition. amplifying the impact of their people. Microsoft is uniquely positioned for this opportunity with the new division’s programmes, servers and software-based services addressing the spectrum from structured business processes to personal productivity needs.

6 BACKGROUND INFORMATION Microsoft EMEA Leadership Team

Neil Holloway, President of Microsoft EMEA and Corporate Vice President, Microsoft Corp. Umberto Paolucci, Senior Chairman, Microsoft EMEA, and Vice President, Microsoft Corp. Patrick de Smedt, Chairman, Microsoft EMEA Olga Dergunova, Chairwoman, Microsoft Russia and CIS Goran Radman, Chairman, Microsoft South-East Europe Ali Faramawy, Vice President, Middle East and Africa Pierre Liautaud, Vice President, Western Europe Vahé Torossian, Vice President, Central and Eastern Europe Alistair Baker, General Manager Microsoft UK, Vice President Microsoft EMEA Eric Boustouller, General Manager Microsoft France, Vice President Microsoft EMEA Simon Brown, General Manager, Developer and Platform Evangelism Ramon Demelbauer, Vice President, Enterprise Services Philippe Dumont, General Manager, Marketing and Communications Wolfgang Ebermann, General Manager, Information Worker Juergen Gallmann, General Manager Microsoft Germany, Vice President Microsoft EMEA Wilfried Grommen, General Manager, Business Strategy Horacio Gutiérrez, Associate General Counsel Albert Hakkers, Director, Human Resources Guido Haring, General Manager, Customer Service and Technical Support Michael Hartmann, Director, Windows Client Business Group Klaus Holse Andersen, Vice President, Microsoft Business Solutions, and Small and Midmarket Solutions and Partners Rik van der Kooi, General Manager, Finance and Administration Chris Lewis, Vice President Home and Entertainment Division Mike Love, Senior Director, PR and Communications Mauro Meanti, Director, Server Platforms Business Group Jan Muehlfeit, Vice President, Public Sector Jonathan Murray, Vice President and Chief Technology Offi cer Walter Puschner, Vice President, Customer and Partner Experience and Field Operations Geoff Sutton, Regional General Manager, MSN Europe

Organisationally, Microsoft EMEA falls under Microsoft International. Formed in 2005, Microsoft International leads sales, marketing and services for all regions outside the United States, focusing on continued growth through strategic partnerships and globally integrated business operations.

Jean-Philippe Courtois, President, Microsoft International, and Senior Vice President, Microsoft Corp. Claude Changarnier, Vice President, Finance and Administration, Microsoft International Ulrich Holtz, General Manager, Human Resources, Microsoft International

MICROSOFT EMEA • FEBRUARY 2006 7 Research and Innovation Facilities in EMEA

Microsoft has offi ces in 60 countries in EMEA, operations that centre around product sales refl ecting the company’s commitment to local and customer services, Microsoft has numerous engagement with customers, industry partners, facilities in the region where researchers and governmental and academic organisations, software developers are contributing to the next and communities. In addition to subsidiary generation of Microsoft products.

Microsoft Research Cambridge, UK

Microsoft Research Cambridge (MSRC) was programming principles and tools, systems and Microsoft Corp.’s fi rst research laboratory to be networking, and interactive systems. In February established outside the US. The UK lab was set 2005, MSRC launched the Microsoft European up in July 1997 with three researchers. Today, Science Initiative which, through collaboration over 90 researchers from across the world are with the European scientifi c community, strives engaged in fundamental computer research at to accelerate innovation at the intersection of the lab. MSRC was established to be a centre science and computing. for innovation and computer science research iresearch.microsoft.com/aboutmsr/labs/ across EMEA. Current research centres around cambridge four themes — machine learning and perception,

European Microsoft Innovation Centre, Aachen, Germany Founded in May 2003, the European Microsoft and local governments — that leverage Europe’s Innovation Centre (EMIC) is a facility for applied technology strengths and refl ect the region’s research and technology development, located priorities. Working with academic institutions and in Aachen, North Rhine-Westphalia, Germany. industry partners, software engineers at EMIC EMIC’s focus is to contribute to collaborative focus their efforts on web services, security and information technology projects — sponsored privacy technologies, and wireless technologies. by the European Commission, as well as national i www.microsoft.com/emea/emic

Microsoft Development Centre, Copenhagen, Denmark

Microsoft’s innovation presence in Europe goes solutions that help foster growth in the small and beyond research, whether pure or applied. medium-size enterprise sector. Since the early The company’s software development centre 1980s, this division has developed a wide range in Copenhagen, Denmark, employs more of integrated, end-to-end business applications than 700 people and is the company’s largest and services, helping organisations become development facility outside the US. From this more connected with customers, employees, campus, Microsoft Business Solutions works partners and suppliers. with Europe’s developer community to produce i www.microsoft.com/businesssolutions

Microsoft Development Centre, Sandyford, Ireland Announced in March 2005, this facility focuses on Sandyford, Ireland, will contribute to Windows research and the development of technologies Media Centre, work on the Digital Terrestrial TV that will become part of a number of Microsoft’s project for Europe, and design components of core products. Developers at the centre in .

8 BACKGROUND INFORMATION Microsoft Technology Centres Microsoft Technology Centres (MTCs) are support. Following positive customer feedback facilities where Microsoft developers work side and the success of these centres in North by side with customers’ software architects America, the concept has been implemented and developers to rapidly fi nd solutions to in the EMEA region. MTCs currently operate in technology challenges. To this end, the MTCs Aragón, Spain; Dubai, UAE; Munich, Germany; provide resources such as hardware, software Paris, France; and Reading, UK. and services, creating a favourable environment i www.microsoft.com/services/ for collaborative development and technical microsoftservices/tech.mspx

Microsoft European Product Development Centre, Dublin, Ireland

Established in 1988 in Dublin, the Microsoft from localising just two products (MS-DOS® and European Product Development Centre (EPDC) Microsoft Word) into two languages in 1988 to provides the European and South American developing over 100 products in 37 languages markets with country-specifi c versions of today. The team supports 23 additional languages Microsoft’s leading products, refl ecting local and dialects as part of the Microsoft Local languages and culture. The EPDC has grown Language Programme.

European Operations Centre, Sandyford, Ireland Based in Sandyford, County Dublin, and opened processing and management, and information in 1986, the European Operations Centre (EOC) is technology support and control. responsible for three major services: warehousing i www.microsoft.com/ireland/aboutus/eoc/ and distribution of products, business transaction introduction.html

MICROSOFT EMEA • FEBRUARY 2006 9 Industry Issues in the Region

Supporting Economic Growth in EMEA Microsoft is committed to being a responsible generated in the EMEA region, another $7.50 corporate citizen around the world. Part of that was generated by other companies selling commitment involves promoting economic hardware or software that works on Microsoft growth and development at a local level. operating systems or servicing that software. So Microsoft helps governments, communities and the value of the software industry compounds, businesses succeed by developing innovative fuelling economic growth and dynamism in every products that meet customer needs, by local market. encouraging a partner-driven business model In terms of jobs, Microsoft-related that creates opportunities for local companies, employment ranges from approximately 36,000 and by investing in initiatives to improve people in both Hungary and Turkey to more than technology access and skills development for half a million in the UK and Germany. In South people of all ages. Africa, 49 per cent of IT employment is related We have built our business by creating to Microsoft products, and in Estonia, Lithuania, inexpensive software that millions of customers Russia and Turkey, Microsoft-related employment can use without extensive training, services and represents more than half of the industry total. support. This approach enables local economies Microsoft also invests directly in the success to harness technology sooner and compete of its software partners, whose products and globally. Furthermore, we provide a platform services enhance the overall value of the on which other developers build their own Microsoft platform. This year, Microsoft is applications, contributing to vibrant software investing approximately $95 million in supporting sectors in many economies in EMEA. independent software vendors (ISVs) in EMEA. In 2004, the consultancy IDC conducted This partner focus shapes the way other a study that measured the degree to which companies feel about engaging with us. In 2004, information technology (IT) drives local and according to IDC, ten of the leading systems regional economic activity in 19 EMEA countries. integrators in Europe, representing one-third of According to the study, IT-related activities were the European services market, ranked Microsoft the source of nearly 9 million jobs and more as the vendor providing the greatest business than $200 billion (US) in tax receipts in 2004. opportunity through strategic alliances. Over $70 billion of this — fully 36 per cent of the These data underscore what we’ve always overall IT sector — is attributed to companies known to be true — that Microsoft’s business and employees working with Microsoft products. model supports a vibrant IT economy in which In addition, for every $1 of Microsoft revenue local businesses thrive and local jobs are created.

The company continues to build a wide range of accessibility features into its products, making it easier for people with physical or cognitive impairments and disabilities to use a PC and customise their computing environment.

10 BACKGROUND INFORMATION Achieving e-Europe In March 2000, the European Commission set = The Microsoft (SSI) an ambitious strategic goal to become ‘the most consists of programmes and licenses to competitive and dynamic knowledge-based make Microsoft source code more broadly economy in the world, capable of sustainable available to customers, partners, developers, economic growth with more and better jobs and governments, academics and other interested greater social cohesion.’ Today it is becoming individuals. The SSI is an ongoing, constantly critical to move the reform agenda faster and evolving framework that will, over time, deeper if the targets are to be reached. support additional source-access programmes Microsoft is committed to working with the for many of our valued partners and EU to achieve its broad vision for an inclusive constituent communities. SSI now serves more information society through its e-Europe and than 1 million developers in over 60 countries e-Europe+ Action Plans, bringing communities through 16 source code access programmes. closer together, promoting economic growth and Each source-licensing programme under creating a more integrated society. Accordingly, the Shared Source Initiative is tailored to the Microsoft participates in government-industry needs of a particular Microsoft constituent partnerships to help prevent the development community and can be applied as a model of a two-tier Europe, laying the foundations for for increasing code transparency throughout an information society in Central and Eastern commercial software. European through a range of activities. These = The Government Security Programme (GSP), include community affairs programmes and a which launched in 2003, is a continuation of wide range of partnerships with governments, the Shared Source Initiative. This programme businesses and institutions, to strengthen local provides national governments with access technology infrastructures and address the to all Windows source code, along with the economic and social priorities across the EU. technical information governments need to Key activities and initiatives in this area include evaluate the security of the Windows platform. the following: To date, 30 EMEA governments plus NATO are = The European Union Grants Advisor participating in the programme. programme is a collaborative effort led by = The Microsoft Solutions Sharing Network Microsoft to help SMEs, as well as local and (SSN) is a global initiative that provides regional governments, to better understand an online, community-based capability to and use EU funding opportunities at the promote increased communication, deeper international, national, and regional level. information exchange, and collaboration Through EU Grants Advisor websites, small- between government organisations, academic business owners are able to fi nd information institutions and other public sector agencies. about EU funding and better ascertain which SSN enables Microsoft’s public sector funds they are eligible for. partners and customers to share their unique i www.microsoft.com/emea/euga IT solutions, architectures, best practices, application source code that the governments own and have contributed to the project, and research to increase effi ciencies and reduce long-term development costs.

MICROSOFT EMEA • FEBRUARY 2006 11 Microsoft has one of Promoting Innovation in the European Technology Industry the highest research Microsoft invests broadly in research and One example of Microsoft’s innovation commitments of any development. The company’s innovation-focused leadership is the Microsoft European Science facilities in Europe refl ect the key stages of Initiative. Led by Microsoft Research Cambridge software company. software development, from the earliest concept in collaboration with universities, research Customers benefi t to product development and delivery. Research partners and government, the initiative is and development at these centres cover a broad designed to accelerate fundamental innovation through new and better spectrum of technologies including security, in science and computing through the pursuit products, industry search, interoperability and television. of novel avenues of research, turning scientifi c In 2005, Microsoft invested an estimated discoveries into outcomes with economic and benefi ts through $6.1 billion in &D worldwide, more than 15 social value. The Microsoft European Science our support of other per cent of net revenues. This is one of the Initiative aims to be a catalyst for quantum leaps highest research commitments of any software in technology, which will affect areas such as companies’ innovations, company in the world, and it has far-reaching the life sciences, engineering and agriculture, and society benefi ts implications. Customers benefi t through new and and help address important issues such as the better products; industry benefi ts through our protection of global biodiversity. through the fruits of support of other companies’ innovations, and research and academic society benefi ts through the fruits of research and academic collaboration. collaboration.

Enabling Product Interoperability Through Open Standards Microsoft understands that customers are Microsoft is actively working with European increasingly concerned with costs and making standards bodies to design and develop the the most of their IT investments, staff skills next generation of systems that will provide and the diverse technology solutions available affordable broadband connectivity to European in the marketplace. Microsoft believes that citizens. The European Telecommunications interoperability — the ability of IT components, Standards Institute (ETSI), European Information systems and services to communicate and and Communications Technology Industry exchange information — makes it possible Association (EICTA), Digital Video Broadcasting to more effi ciently manage heterogeneous project (DVB), Open Mobile Alliance (OMA) and IT environments, increase productivity, create the World Forum for Digital Audio Broadcasting business advantage and maximise IT investments. (WORLDDAB) are just some of the bodies that Moreover, interoperability encourages Microsoft participates in to this end. These competition and innovation, and generally helps organisations are developing standards which, foster a healthy IT industry. There are several once implemented, will enable a variety of ways to accomplish interoperability such as e-government, e-health and e-learning services intellectual property licensing and standards to be received on digital televisions, PCs and implementation, including open standards. As mobile phones. an industry leader, Microsoft is committed and active in all of these areas. According to a 2004 i www.microsoft.com/mscorp/ip/standards Jupiter Research study that surveyed 800 IT professionals, 72 per cent of respondents ranked Microsoft as the leading industry vendor in terms of interoperability.

12 BACKGROUND INFORMATION Protecting Intellectual Property Innovative ideas need to be protected if they are in EMEA will grow signifi cantly, from €61.3 to benefi t both the technology industry and local billion in 2003 to €86.8 billion in 2008. However, economies in EMEA. Intellectual property (IP) intellectual property theft through software protections make it possible for creators to build piracy stifl es investment in innovation, reduces businesses around their innovations, spurring local employment, harms the economy and limits growth and job creation that benefi ts consumers, competitiveness. Another study by IDC found industry and the economy. Increasingly, Microsoft that just over a third (35 per cent) of software is patenting and licensing its software inventions, loaded onto computers in 2004 was illegally instead of retaining exclusive usage rights. Open copied. Globally, this represents a loss of tax licensing of IP has become common in the revenues for governments and employment software industry, and it allows Microsoft to be opportunities of about $31 billion. The threat of more transparent with its products. Increased piracy and counterfeiting are therefore strong licensing allows multiple vendors to provide disincentives to software developers. innovative technology in their diverse product Microsoft EMEA has built strong partnerships offerings. The result is more consumer choice. with industry, governments and industry This model encourages broader availability and associations such as the Business Software use of new technologies. Alliance (BSA), sharing its expertise in the areas of Nevertheless, Microsoft continues to intellectual property law. The company supports recognise the deep economic impact of software law enforcement on prosecutions and helps piracy. Although a number of countries have other government agencies protect and inform solid intellectual property protection legislation, the public. counterfeiting and software theft is prevalent, and protection is inconsistent. According to IDC i www.microsoft.com/mscorp/ip (April 2004), the packaged software industry

Promoting Digital Inclusion For the past 20 years, Microsoft has been an Microsoft Partners in Learning aims to active supporter of thousands of community increase access to and build capacity for the use programmes around the world, combining of information and communication technology donations, employee involvement and, by educators and students. The programme increasingly, assistance with PC refurbishment offers a range of benefi ts to schools and colleges at the service of IT education. Microsoft EMEA through grants, course materials, software is focusing its community investment where it licenses for refurbished computers and special can have the greatest impact for sustainable software pricing. Since the programme began development. in 2004, Microsoft has entered into 64 Partners Access to technology is only part of the in Learning agreements with national ministries answer. It is equally critical to provide IT skills across EMEA, benefi ting more than 400 individual training, tools and guidance to help people schools to date. In addition, the company has discover what technology can do for them, and provided licensed copies of Microsoft Windows what they can do with technology. To address for approximately 832,000 school desktops this set of needs, Microsoft has created two through the Fresh Start for Donated Computers programmes — Unlimited Potential and Partners programme. in Learning — that are dedicated to providing technology resources and training in schools i www.microsoft.com/emea/education and through community technology learning centres (CTLCs).

MICROSOFT EMEA • FEBRUARY 2006 13 i Further information on any of these issues is also available at www.microsoft. com/emea/publications/ eupolicyhandbook.mspx

Unlimited Potential provides support to new and refugees. In EMEA, Unlimited Potential and existing learning centres — such as libraries, supports 183 projects in 64 countries across the schools and community centres — where people region. Over the next fi ve years, Microsoft will gather to gain skills, share information and commit up to $1 billion to Unlimited Potential use technology. The focus of the projects is as partnerships worldwide. varied as the specifi c needs and objectives of each community, and programme participants i www.microsoft.com/emea/inthecommunity include children, unemployed youth, people with disabilities, women entrepreneurs, retired people

Making Technology Accessible to All Microsoft strives to offer products that are hearing impaired as well as keyboard and easy to learn and use, with the constant aim of mouse enhancements for people with mobility demystifying technology and making it more challenges. Since then, Microsoft’s commitment accessible to people, regardless of their physical has grown; with all of its fl agship products, such ability. The company continues to build a wide as Windows and Offi ce System, now including range of accessibility features into its products, accessibility features. To ensure that we continue making it easier for people with physical or to respond to the diverse needs of technology cognitive impairments and disabilities to use a PC users, we engage in partnerships with technology and customise their computing environment. manufacturers, disability associations and Microsoft began this work as early as 1988, governments and, above all, we continue to becoming one of the fi rst technology companies innovate. to create products for people with disabilities. The company developed products for the i www.microsoft.com/enable

Addressing Security Issues in Computing

As a developer of leading internet technologies = Continual improvement in technology and a producer of mass-market software, fundamentals, including the highest product Microsoft has a corresponding obligation to help quality, engineering excellence and timely address the challenges of this new information- response to security issues based society. In 2002, when Microsoft launched = Innovations that protect computing its Trustworthy Computing initiative, the company environments more effectively was already a leader in promoting security and = Security guidance for customers, through online safety in a variety of ways. But this was an education and communication infl ection point for the company, emphasising = Industry leadership, including partnership that the industry must achieve higher levels of with government, to lead public policy and reliability, security and privacy in computing, support strong law enforcement as well as maintain high standards of customer responsiveness and responsible business practices. i www.microsoft.com/mscorp/twc At Microsoft, security and safety are top priorities in all of our business groups, for developers and non-technical staff alike. Our strategy, crossing a variety of security and safety- related topics, takes these approaches:

14 BACKGROUND INFORMATION Milestones

2005 = Steve Ballmer becomes the second CEO of = Subsidiary offi ces are established in Greece = launches. Jean-Philippe Courtois Microsoft, and BillGates takes on a new and South Africa. is named president of Microsoft role as Chief Software Architect. International, and Neil Holloway is = Subsidiary offi ces are opened in Algeria, 1991 promoted to president, Microsoft EMEA. Finland and Nigeria. = Subsidiary offi ces are opened in Austria = Subsidiary offi ces are opened in Armenia and Dubai, UAE. and Azerbaijan, and Microsoft develop- 1999 ment centres are opened in Belgrade, = Subsidiary offi ces are opened in Bulgaria, 1990 Serbia and Montenegro; and Sandyford, Pakistan and Tunisia. Microsoft Baltics = A Microsoft subsidiary is established in Ireland. opens in Latvia. Switzerland. = The Microsoft European Science Initiative is created to foster research at the 1998 1989 convergence of science and computing, = Microsoft Europe, Middle East and Africa = Microsoft introduces the earliest version of and the Microsoft-University of Trento (EMEA) is established in Paris. the Offi ce suite of productivity applications. Centre for Computational Biology is = Subsidiary offi ces are opened in Abu = Microsoft establishes its European opened in Trento, Italy. Dhabi, UAE; Kuwait; Lebanon and Namibia. headquarters in Paris and opens subsidiaries in Belgium and Israel. 2004 1997 = The Microsoft Innovation Centre for ISV = Microsoft Research Cambridge opens in 1988 Development opens on the Copenhagen, the UK, and a Microsoft subsidiary is = The European Product Development Denmark, campus. established in Mauritius. Centre (EPDC) opens in Dublin, Ireland. = A Microsoft subsidiary is established in the Former Yugoslav Republic of Macedonia. 1996 1987 = Subsidiary offi ces are opened in Croatia, = A Microsoft subsidiary is established in 2003 Ivory Coast, Romania and Saudi Arabia. Portugal. = Microsoft marks 20 years of operations in EMEA, and Jean-Philippe Courtois is 1995 1986 named CEO of the regional organisation. = Windows 95 sells more than 1 million = Microsoft stock goes public. = Subsidiary offi ces are opened in Bahrain, copies in its fi rst four days of availability. = The Microsoft European Operations Centre Estonia, Iceland, Lithuania, Luxembourg, = outlines Microsoft’s commitment (EOC) opens in Ireland. Malta and Qatar. The European Microsoft to supporting and enhancing the Internet. Innovation Centre (EMIC) is founded in = Subsidiary offi ces are opened in Egypt, 1985 Aachen, Germany. Kenya and Slovakia. = Subsidiary offi ces are opened in Denmark, Ireland, Italy, Norway, Spain and Sweden. 2002 1994 = Microsoft acquires Danish software = A Microsoft subsidiary is established 1983 company Navision A/S, creating in Slovenia. = Microsoft launches the Windows Microsoft’s largest product development operating system. hub outside the US. 1993 = Subsidiary offi ces are opened in France = The company also acquires British game = The Windows NT brand is created with the and Germany. developer . release of the company’s fi rst 32-bit server = Subsidiary offi ces are opened in Cyprus, operating system. 1982 Kazakhstan, Ukraine and Yugoslavia. = Subsidiary offi ces are opened in the Czech = Microsoft opens its fi rst subsidiary outside Republic, Hungary, Morocco, Poland, the US — Microsoft Ltd. in the UK. 2001 Russia and Turkey. = Subsidiary offi ces are opened in Jordan 1981 and Oman. 1992 = The MS-DOS operating system is = Microsoft becomes the fi rst software introduced on the IBM personal computer. 2000 company with a broad presence in Eastern = Microsoft unveils the .NET platform, its Europe, opening Eastern and Central 1975 roadmap for the next generation of European offi ces. = Microsoft is founded in the US. software and services.

MICROSOFT EMEA • FEBRUARY 2006 15 Facts and Figures

People, Operations and Facilities

= Microsoft beginnings in EMEA: Microsoft = Manufacturing, distribution and logistics: UK was established in 1982, the fi rst offi ce Supported by the European Operations outside the US, followed by Microsoft France Centre (EOC), manufacturing operations were and Microsoft Germany in 1983. set up in County Dublin, Ireland, in 1986. = Subsidiaries: More than 60 offi ces and = Product localisation: Microsoft Offi ce is subsidiaries operate in 60 countries. available in 29 languages spoken in the EMEA region, as well as 14 additional languages = Employees: More than 12,000 people work via downloadable language interface packs for the organisation in EMEA, representing (LIPs). Microsoft Windows is available in 40 seven business groups. regional languages. At the European Product = Regional coverage: Microsoft EMEA offers Development Centre (EPDC) in Dublin, services and products in 138 countries and Ireland, Microsoft developers and linguists territories. specialise in 50 languages and dialects to create these local-language products.

16 BACKGROUND INFORMATION R&D: Investing in the Future Microsoft invests more than 15 per cent of = Microsoft Development Centres, where its annual revenues into innovation-related Microsoft products are developed and activities, amounting to more than US $6 billion enhanced — Denmark, Ireland, Portugal, worldwide during the 2005 fi scal year. Few other Serbia and Montenegro, Spain, UK companies — in any industry — make such a = Microsoft Innovation Centres, where signifi cant investment in R&D. The company the company works with industry partners operates numerous facilities in the region and governments to share expertise and dedicated to technology innovation and software speed time to deployment, time to market development: — Denmark, Croatia, Germany, Netherlands = Microsoft Research Lab, whose mandate is and Spain to develop new technologies through long- = Microsoft Technology Centres, where term “blue sky” research as well as applied, enterprise customers can test their product-focused research — UK applications and obtain support and advice = Microsoft Institutes, research centres of from Microsoft engineers — France, Germany, excellence that Microsoft has established Spain, UAE, UK in collaboration with leading research and academic bodies — France, Italy, South Africa

Connecting With Customers and Building Partnerships = Customer and partner ecosystem: To date, Partners in Learning agreements Microsoft partners in EMEA include 97,000 have been signed with 64 national resellers, distributors and systems integrators, governments in the region. 33,000 independent software vendors and = Nongovernmental organisations and 82,000 software developers registered with charities: Through the Unlimited Potential the Microsoft Developer Network. Across (UP) programmes, Microsoft EMEA partners EMEA, 3,500 Microsoft Business Solutions with organisations to improve lifelong partners develop solutions for SMEs. This learning for disadvantaged youth and adults ecosystem serves over 20 million SMEs in through community-based technology and the region. learning centres. Unlimited Potential supports = Public sector: Microsoft EMEA partners 136 projects in EMEA with over 130 partners with local, national and regional governments in 45 countries across the region. Over the and administrative bodies to help achieve next fi ve years, Microsoft will commit up to public service objectives, ranging from $1 billion to Unlimited Potential partnerships e-government and e-democracy to digital worldwide. communities. = Education: Through the Partners in Learning programme, Microsoft EMEA collaborates with schools and universities to enable better integration of technology into the curriculum.

Participating in Business and Industry Dialogue = Mission: Responsible leadership through Commerce, Initiative for Software Choice, industry partnership and dialogue International Communications Round Table (ICRT), and the World Economic Forum’s = Industry association membership and Global Digital Divide Initiative Taskforce (GDDI). participation: Business Software Alliance (BSA), CompTIA, CSR Europe, the European i www.microsoft.com/emea/ Information, Communications and Consumer associations. Electronics Technology Association (EICTA), eLIG, European Policy Centre (EPC), EU Committee of the American Chamber of

MICROSOFT EMEA • FEBRUARY 2006 17 Executive Biographies

Jean-Philippe Courtois President, Microsoft International Following the company’s reorganisation in Senior Vice President, Microsoft Corp March 1999, a process that realigned Microsoft’s As president of Microsoft International, divisions to focus on core customers, he launched Jean-Philippe Courtois leads sales, marketing the Customer and Partner Satisfaction initiative and services for all regions outside the US and and was instrumental in managing its strategic, Canada, including Europe, the Middle East and global rollout. Before that, he was vice president Africa (EMEA); Japan; China; the Asia Pacifi c of Microsoft Europe in 1997 and became general region; Latin America; and emerging markets. manager for Microsoft France in 1994, following Courtois’ leadership refl ects the company’s commitment to He also shares responsibility for Microsoft several promotions. Courtois joined Microsoft customers, industry partners Corp’s worldwide public sector team, directing France in 1984 as a channel sales representative. and governments. the company’s engagement with governments Before joining Microsoft, Courtois spent 18 around the globe. months as a product manager for Memsoft, a Microsoft has evolved into a truly global French accounting software company. company with more than 80 subsidiaries Courtois is administrator for PlaNet Finance around the world, and Courtois’ role includes and the offi cial representative of Microsoft at responsibility for driving growth through strategic Institut Montaigne. He is a past member of CSR partnerships and globally integrated business Europe and the Advisory Council of the European operations. Policy Centre. He also served as co-chairman Courtois’ leadership refl ects the company’s of the World Economic Forum’s Global Digital commitment to customers, industry partners Divide Initiative Task Force. and governments. As president of Microsoft A French national, Courtois graduated International, Courtois also places a high priority from The Ecole Superieure de Commerce, Nice on spreading the benefi ts of technology for (CERAM) and obtained his DECS. economic and social development — creating ubiquitous access to technology, helping ensure internet safety, supporting education, and generating economic growth and opportunity. As an industry leader, Microsoft has a responsibility to enable access to technology in ways that help people realise their full potential, and Courtois works to align Microsoft’s business priorities to help address these critical global issues. During his 22 years at the company, Courtois has held several leadership positions. Previously, as CEO of Microsoft EMEA, he led the worldwide business planning process for EMEA, improving customer satisfaction and enhancing regional integration. Before he was named CEO, Courtois had served for three years as president of Microsoft EMEA and as vice president of worldwide customer marketing, based in Microsoft’s US headquarters in Redmond, Washington.

18 BACKGROUND INFORMATION Neil Holloway President of Microsoft Europe, Middle East Microsoft’s sales and marketing efforts across the and Africa EMEA region. Corporate Vice President, Microsoft Corp Since joining Microsoft in 1990, Holloway As president of Microsoft Europe, Middle East has held a number of strategic roles in its UK and Africa (EMEA), Neil Holloway leads Microsoft subsidiary. He was appointed managing director Corp.’s business throughout EMEA, and is a of Microsoft Ltd. in July 1998 and subsequently member of the worldwide Sales, Marketing and was appointed vice president of Microsoft EMEA Services Group (SMSG) leadership team and the in April 2000. Holloway is passionate about worldwide Consumer Leadership Team (CLT). Before joining Microsoft, Holloway was demonstrating responsible He focuses on the balanced objectives of driving managing director of Migent UK, a company leadership and delivering customer satisfaction, improving integration operating in the consumer and client server the highest level of customer across Microsoft business units, addressing the software markets. He is passionate about experience. unique technology needs of diverse markets, and demonstrating responsible leadership and growing the software business in the region. delivering the highest level of customer Before assuming the president’s role in 2005, experience. Holloway served as corporate vice president Holloway has a master’s of philosophy in of sales, marketing and services for EMEA, operational research and control engineering and has extensive fi eld expertise establishing from Cambridge University and a BSc Hon. in programmes that directly address customer and mathematics from Bath. His hobbies are football, partner needs in the region. His role included swimming, playing golf and spending time with leading the business planning processes, his family. enhancing fi eld effectiveness and managing

Umberto Paolucci Senior Chairman, Microsoft EMEA technology. In 2002, Carlo Azeglio Ciampi, Vice President, Microsoft Corp president of the Italian Republic, named Paolucci Umberto Paolucci has been corporate vice Cavaliere del Lavoro, an honour conferred to 25 president of Microsoft EMEA since 1998, and citizens each year who distinguish themselves became senior chairman for Microsoft EMEA in business and social responsibility. In 2003 in March 2003. Paolucci received the Gold Keys to his home Since serving as a professor at technical town, Cattolica. high schools in 1969 and 1970, and joining the In May 2004 he became vice president Paolucci was named Italian army as lieutenant in the NBC (Nuclear, for innovation at Confcommercio, the Italian Cavaliere del Lavoro, an Biological, Chemical defence) Corps in 1970 confederation of trade, tourism, services, honour conferred to 25 citizens and 1971, Paolucci has spent his professional and medium-sized and small businesses. In each year who distinguish life in the world of information technology, fi rst November 2004 Cardinal Dionigi Tettamanzi, themselves in busness and social responsibility. with Hewlett-Packard Co. and then with General archbishop of Milan, awarded Paolucci a Automation Inc. in Anaheim, California, where he doctorate honoris causa with the Biblioteca became general manager. In 1985 he established Ambrosiana on the 400th anniversary of its Microsoft’s Italian subsidiary, and in his current foundation. role he retains his responsibilities as president of Paolucci was born in Ravenna, Italy, and the company’s operations in Italy. graduated from the University of Bologna with Rotarian and president of the Milan South East a degree in electrical engineering in 1969. Club in 1997 and 1998, Paolucci was awarded a He serves on the boards of several companies, degree honoris causa in 1998 by the University associations and foundations in Italy and Europe. of Bologna in business statistics and information

MICROSOFT EMEA • FEBRUARY 2006 19 Patrick de Smedt Chairman, Microsoft EMEA managing operations in the Netherlands and Patrick de Smedt is chairman of Microsoft Belgium subsidiaries, which EMEA. His responsibilities include engaging with he founded in 1986 and 1989, respectively. EU institutions and the Belgian government. De Smedt began his career at Microsoft Patrick works closely with Microsoft EMEA CEO in 1983 at Microsoft France as the OEM sales Jean-Philippe Courtois to help Microsoft refi ne its manager for Southern Europe. In this role he was strategic direction and initiatives in this region. responsible for the sales of Microsoft products Before his appointment as chairman, and applications to hardware manufacturers and De Smedt works closely with Jean-Philippe Courtois to help De Smedt was vice president for Southern and large accounts in France, Italy, Spain, Portugal Microsoft refi ne its strategic Central Europe, as well as Africa. Previously, and the Benelux region. direction and initiatives in while vice president for enterprise business Before joining Microsoft, De Smedt was a this region. development, De Smedt focused on EMEA software manager for Altos Computer Systems global accounts, helping to win the top and was responsible for the acquisition and regional enterprise projects and serving as a support of software products on Altos hardware spokesperson for CIO and CEO events. for the European market. He started his career In 1998, De Smedt headed the Enterprise at Tymshare as project leader for the Benelux Group for Microsoft EMEA, where he was region. responsible for sales, marketing, enterprise Born in 1955, De Smedt received a degree in partners and services in the region. De Smedt commercial engineering from the University of was also general manager of Microsoft Benelux, Louvain, Belgium, in 1977.

Goran Radman Chairman, South-East Europe Radman completed undergraduate and Goran Radman joined Microsoft Corp. in 1996 postgraduate studies in international relations at as general manager of Microsoft Croatia. In 2000 the Faculty of Political Sciences at the University his responsibilities expanded to encompass the of Zagreb. In the 1970s and early 1980s he was newly formed Adriatic region. In his current role a student leader, journalist, editor and editor- as chairman of Microsoft South-East Europe, he in-chief of newspapers, magazines and other works with institutional and political communities publications. During this time he was also the to build strategic relationships and business author and co-author of articles and books in the Radman works with institutional and political within EU and enterprise and public sector fi eld of international relations, IT and media. communities to build strategic organisations in the region. Besides his role at Microsoft, Radman is an relationships and business Radman began his professional career as an active member of the National Competitiveness within EU and enterprise and international relations advisor to the president Council, a business advisory group to the public sector organisations in the region. of Croatia, continued as general manager of Croatian Government. He is also a regular Television Zagreb, a public broadcaster in Croatia, guest lecturer, speaking to undergraduate and moved on to manage MicroLAB, a private and postgraduate students at the University of Croatian computer engineering and consultancy Zagreb, Croatia, as well as a frequent speaker at company. a number of national, regional and international business conferences.

20 BACKGROUND INFORMATION Olga Dergunova Chairwoman, Microsoft Russia and CIS Dergunova’s leadership helped the subsidiary Olga Dergunova was named chairwoman of to survive through several political and economic Microsoft Russia and CIS in 2004. Dergunova crises in the late 1990s, and in 1998 and oversees Microsoft’s business and investment 1999, Microsoft was ranked the number-one strategy in the region and plays an active international vendor for its channel policy. role in developing relations with the Russian In 2001, Microsoft Russia was granted the government to promote the software industry. Channels Building Services award. Under Dergunova’s leadership, Microsoft’s Dergunova joined Microsoft Russia in 1995, Dergunova’s leadership has geographic presence in the region of the 18 months after the subsidiary was founded. helped the subsidiary to survive Commonwealth of Independent States (CIS) Before joining Microsoft, Dergunova was sales through several political and — which includes Russia, Central Asia and the and marketing director at JV Microinform. In this economic crises in the late Caucasus — has expanded substantially, and the position, she made local word processor ‘Lexicon’ 1990s, and in 1998 and 1999. subsidiary’s staff has grown from 20 to more than a bestseller in the Russian market. Dergunova has 250 people. Currently, Microsoft representatives a degree, with honours, in computer science and work in all major regional centres of Russia, economic cybernetics from the Moscow Institute and Microsoft offi ces are open in Ukraine and of National Economy. Kazakhstan.

MICROSOFT EMEA • FEBRUARY 2006 21 Microsoft Subsidiary Offi ces

For the most up-to-date contact information for Microsoft regional offi ces, refer to: i www.microsoft.com/worldwide.

Microsoft EMEA Headquarters Bahrain Estonia Israel Microsoft EMEA Bahrain Institute of Technology Microsoft Estonia OÜ Microsoft Israel Ltd. Cœur Défense, Tour B GOSI Complex Rävala 5 Ha’Pnina St. 2 100, Esplanade du Général de Gaulle Exhibition Avenue 10143 Tallinn Ranana 43107 92932 Paris La Défense P.O. Box 26038 - Manama 319 Estonia Israel France Tel: +973 17 58 31 51 Tel: +372 6679800 Tel: +972 (9) 7625-100 Tel: +33 1 70 99 10 00 Fax: +973 17 58 31 61 Fax: +372 6679801 Fax: +972 (9) 7625-200 Fax: +33 1 70 99 10 30 Belgium Finland Italy Central and Eastern Europe Microsoft N.V. Microsoft OY (Suomi) Microsoft Headquarters Avenue Culliganlaan 1 Keilaranta 7 Centro Direzionale San Felice Microsoft Deutschland GmbH Madison Building 02150 Espoo Via Rivoltana 13 Konrad-Zuse-Strasse 1 1831 Diegem Suomi Palazzo A 85716 Unterschleissheim (Munich) Belgium Tel: +358 9 525 501 20090 – Segrate - Milano Germany Tel:+32 2 704 30 00 Fax: +358 9 878 8778 Italy Tel: +49 89 3176 0 Fax: +32 2 704 35 35 Tel: +39 02 70398398 Fax: +49 89 3176 1000 France Fax: +39 02 70392020 Bulgaria (Supporting French Polynesia) Middle East and Africa Microsoft Bulgaria Microsoft France S.A.R.L. Ivory Coast and West Africa Headquarters 18–20 Gogol Str. 18 Avenue du Quebec Microsoft Côte d’Ivoire Microsoft Bilgisayar Yazilim 1504 Sofi a Zone de Courtaboeuf 1 31, Avenue Noguès Plateau Barbaros Plaza Bulgaria 91957 Les Ulis Cedex Immeuble Karrath, 4ème étage Emirhan Cad. 145-C Tel: +359 2 9657 371 France Abidjan Dikilitas Fax: +359 2 9657 377 Tel: +33 8 25 82 78 29 Ivory Coast Istanbul, 34349 Fax: +33 1 64 46 06 60 Tel: +225 20 31 05 00 Turkey Croatia Tel: +90 212 326 5000 Germany Fax: +90 212 258 5954 Microsoft Hrvatska Jordan Turinina 3 Microsoft Deutschland GmbH Microsoft Jordan 10010 Zagreb Konrad-Zuse-Strasse 1 503 Astra Building Microsoft Corporate Affairs Croatia 85716 Unterschleissheim (Munich) P.O. Box 3321 Troonstraat 4, rue du Trône Tel: +385 1 4802 500 Germany Amman 11181 - Jordan 1000 Brussels Fax: +385 1 4802 525 Tel: +49 89 3176 0 Tel: +962 6 4626969 Belgium Fax: +49 89 3176 1000 Fax: +962 6 4637686 Tel: +32 2 550 06 10 Cyprus Fax: +32 2 550 06 11 Greece Microsoft Cyprus Kazakhstan Microsoft Hellas S.A. 11 Kyriacos Matsis Avenue Microsoft Kazakhstan Algeria 56 Kifi ssias Avenue Nikis Center, 5th fl oor 97, Zholdasbekova Str. Microsoft Algeria 15125 Maroussi 1082 Nicosia - Cyprus Block A1, 5th fl oor 9 lot. Petite Provence Athens Business Center Samal Towers Commune d’Hydra Tel: +357 22456077 x200 Greece Almaty, Samal-2 Wilaya d’Alger, Alger Fax: +357 22681961 Tel: +30 210 6151200 Kazakhstan Algérie Fax: +30 210 6106780 Tel: + 3272 585595 Tel: +213 21 48 01 00 Czech Republic Fax: +213 21 48 29 40 Microsoft s.r.o. Hungary BB Centrum, budova Alpha Kenya and East Africa Microsoft Hungary Armenia Vyskocˇilova 1461/2a Microsoft East Africa Software Ltd. Graphisoft Park 3 (Zahony u.) 140 00 Praha 4 2nd Ngong Avenue Microsoft Armenia 1031 Budapest Czech Republic I & M Bank House 6 Yekmalyan Hungary Yerevan-10 Tel: +420 2 611 97 111 7th Floor Armenia Fax: +420 2 611 97 100 Tel: +36 1 437 2800 PO Box 64736 Fax: +36 1 437 2899 Esso, Plaza 00620 Tel: +37491415155 Kenya Denmark Austria The Danish offi ce also supports Faroe Iceland Tel: +254 (2) 2728196 Microsoft Österreich Ges.m.b.H. Islands, Greenland, Iceland) Microsoft Iceland Am Euro Platz 3 Microsoft Danmark ApS Engjateig 7 Kuwait 105 Reykjavík 1120 Wien (Vienna) Tuborg Boulevard 12 Microsoft Kuwait Iceland Austria 2900 Hellerup Muhammed Thunayan Al Ghanim Tel: +43 1 610 64 0 Denmark Tel: +354 510 6908 Street Fax: +43 1 610 64 200 Tel: +45 44 89 0100 Fax: +354 510 6901 Al Sahab Tower Fax: +45 44 68 5510 8th Floor, Offi ce 2 Ireland PO Box 5244 Safat Azerbaijan Microsoft Ireland Kuwait Microsoft Azerbaijan Egypt Microsoft European Operations Centre ISR Plaza Atrium Building Block B 340 Nizami Street Smart Village Latvia Carmenhall Road Baku, Azerbaijan AZ1000 Kilo 28, Cairo/Alex Desert Road Microsoft Latvia SIA Sandyford Industrial Estate Merkela Street 21 Tel: + 994 12 497 2454 Abu Rawash Egypt Dublin 18 Riga LV-1050 Fax: + 994 12 497 2454 Ireland Tel: +202 539 3333 Latvia Fax: +202 539 3030 Tel: +353 1 295 3826 Tel: +371 704 6000 Fax: +353 1 706 4110 Fax: +371 704 6006

22 BACKGROUND INFORMATION Lebanon Nigeria Russia Sweden Microsoft Lebanon SARL Microsoft Nigeria (Supports Armenia, Azerbaijan, Microsoft AB Borj An Nahar Building, 3rd Floor 3rd Floor, Octagon Building Belarus, Georgia, Kyrgyzstan, Finlandsgatan 30, Box 27 Martyrs Square 13A, A. J Marinho Drive Mongolia, Tajikistan, Turkmenistan 164 93 Kista Beirut Central District Victoria Island Annex and Uzbekistan) Sweden Lebanon Lagos Microsoft Russia and CIS Tel: +46 8 752 56 00 Tel: +961 1 98 33 44 Nigeria 125252, Moscow, postbox 70 Fax: +46 8 750 51 58 Tel: +234 1 2625239 Russia Tel: +7 095 967 8585 Lithuania Switzerland Norway Fax: +7 095 967 8500 Microsoft Lietuva UAB Microsoft Schweiz Šeimyniškiu˛ 3 Microsoft Norge AS Richtistrasse 3 Saudi Arabia Vilnius LT-09312 Postboks 43, Lilleaker 8304 Wallisellen Lithuania 0216 Oslo Microsoft Saudi Arabia Zurich Norway PO Box 17100 Switzerland Tel: +370 52780680 Abraj Atta’awuneya, King Fahd Road, Fax: +370 52780681 Tel: +47 22 02 25 00 Tel: +41 848 22 44 88 Fax: +47 22 95 06 64 Olaya Fax: +41 43 456 44 44 16th Floor, North Tower Luxembourg PO Box 17100, Riyadh 11484 Oman Tunisia NCI Offi ce — Laccolith Saudi Arabia 20, rue Eugène Ruppert Offi ce no 35, Qurum Plaza, Tel: +966 1 2180808 Microsoft Tunisie 2543 Luxembourg 108, Al Walaj Street, Muscat Fax: +966 1 2180809 Immeuble Iris P.O. Box 1261 Les Berges du Lac Tel: +352 26 493 706 Jibroo 114 1053 Tunis Fax: +352 26 196 385 Sultane of Oman Serbia and Montenegro Tunisie Tel: +968 24 56 5757 Microsoft Software d.o.o. Tel: +216 71 96 00 06 Macedonia Fax: +968 24 56 7121 Makedonska 30, 6th fl oor Fax: +216 71 86 25 05 Microsoft Macedonia 11000 Belgrade Belasica Street no. 2, 3rd fl oor Serbia and Montenegro Pakistan Turkey 1000 Skopje Tel: +381 11 330 66 00 Republic of Macedonia Microsoft Pakistan Fax: +381 11 330 66 01 Microsoft Bilgisayar Yazilim Liaison Offi ce 24 Barbaros Plaza Tel: +389 2 3215 806 Bahria Complex 1 M.T. Khan Road Emirhan Cad. 145-C Fax: +389 2 3216 745 Karachi 74000 Slovakia Dikilitas Pakistan Microsoft Slovakia s.r.o. Istanbul, 34349 Malta Tel: +922 1 561 18 56 Westend Court Turkey Microsoft Malta Fax: +922 1 56 11 860 Dubravska cesta 4 Tel: +90 212 326 5000 Tower St. Julian’s Level 15 Portomaso 841 04 Bratislava Fax: +90 212 258 5954 Malta Slovakia Poland Tel: +356 79 426456 Tel: +421 2 5929 5111 Ukraine Microsoft Sp. z o.o. Fax: +356 21 381213 Fax: +421 2 5929 5100 Al. Jerozolimskie 195a Microsoft Ukraine 02-222 Warszawa 30A, Spasskaya Str. Mauritius and Indian Ocean Islands Poland Slovenia Podil Plaza, offi ce 3-2b¯ 04070, Kiev Microsoft Mauritius Microsoft d.o.o. Ljubljana Tel: +48 22 594 1000 Ukraine 3rd Floor Barkly Wharf, Suite 3G Fax: +48 22 594 1002 BTC City stolpnica/VII La Caudan Waterfront Smartinska 140 Tel: + 380 44 4960310 Old Pavilion 1000 Ljubljana Portugal Port Louis Slovenia United Arab Emirates Mauritius Edifício Qualidade, C1-C2 Tel: +386 1 5 484 100 Av. Prof. Doutor Aníbal Cavaco Silva Microsoft Gulf FZ LLC Tel: +230 202 8133 Fax: +386 1 5 484 122 Tagus Park P O Box 52244 2744-010 Porto Salvo Dubai Internet City, Building No 8 Morocco Portugal South Africa Sheikh Zayed Road Dubai Microsoft Afrique du Nord Microsoft Corporate Hill Tel: +351 21 440 92 00 UAE Twin Center Fax: +351 21 441 21 01 3012 William Nicol Drive Tour A — 15ème étage Bryanston Tel: +9714 391 7000 Bd Zerktouni Johannesburg 2000 Fax: +9714 391 7001 Qatar 20100 Casablanca South Africa Morocco Microsoft Qatar Tel: +27 11 361 7000 United Kingdom Bustan Steet, Villa Nr 2 Tel: +212 22 95 61 50 Fax: +27 11 361 7004 Opposite Doha Collage Microsoft Ltd Fax: +212 22 95 85 85 Rayyan Area Thames Valley Park P.O. Box 2812 Spain Reading Namibia and South-East Africa Doha - Qatar Microsoft Ibérica S.R.L. RG6 1WG UK Microsoft Namibia Tel: +974 447 4683 Paseo del Club Deportivo, 1 21 Nachtigal Street Fax: +974 447 5765 Centro Empresarial La Finca — Edifi cio 1 Tel: +44 870 60 10 100 Windhoek 28223 Pozuelo de Alarcón Fax: +44 870 60 20 100 Namibia Madrid Romania Spain Tel: +264 61 2925000 Microsoft Romania s.r.l. Tel: +34 91 391 99 99 Bd. Lascar Catargiu nr. 51-53 Fax: +34 91 391 90 01 Netherlands Europe House etaj 6 Microsoft BV Bucuresti, Sector 1 Boeing Avenue 30 Cod postal: 711 121 1119 PE Schiphol-Rijk Romania Postbus 12377 Tel: +40 21 20 24 200 1100 AJ Amsterdam-Zuidoost Fax: +40 21 20 24 276 The Netherlands Tel: +31 20 5001 500 Fax: +31 20 5001 999

MICROSOFT EMEA • FEBRUARY 2006 23 i For More Information:

Contact the Microsoft EMEA press offi ce at +44 870 243 0515 or by e-mail at [email protected].

For additional information on Microsoft EMEA and Microsoft Corp., our home page can be viewed on the web at www.microsoft.com/emea.

For media and background information, visit www.microsoft.com/emea/presscentre and www. microsoft.com/presspass.

For fi nancial questions, visit www.microsoft.com/msft.

Microsoft, MSN, Windows, SharePoint, Visio, InfoPath, OneNote, Microsoft Windows Server System, Windows Server, MSDN, Visual C++, Hotmail, Xbox and MS-DOS are trademarks or registered trademarks of Microsoft Corp. in the United States and/or other countries. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DOCUMENT. © 2006 Microsoft Corp. All rights reserved.