Annual Report 2008 Coliban Water Service Region Mildura Including Water Supply Systems Within the Region VICTORIA Cohuna
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annual report 2008 coliban water service region Mildura including water supply systems within the region VICTORIA Cohuna Boort Echuca Shepparton Wedderburn Rochester Wodonga Bendigo Horsham Wangaratta Dunolly Heathcote Stawell Castlemaine Ararat Kyneton Hamilton Ballarat Melbourne Bairnsdale Geelong Sale Cohuna Portland Morwell Warrnambool Colac murray ri Leitchville Macorna Gunbower ver murray Pyramid Hill system Echuca Boort goulburn system Mitiamo Mysia Lockington Jarklin Wychitella Borung Rochester Korong Vale Dingee Serpentine Wedderburn groundwater wimmera Elmore system Raywood coliban avoc Inglewood system Bridgewater (northern) Goornong a Sebastian river loddon Huntly system ver campaspe river ri Eaglehawk Epsom Marong campaspe system Maiden Gully Bendigo Tarnagulla Kangaroo Flat Axedale loddon Bealiba Strathfieldsaye Laanecoorie Dunolly coliban Heathcote system (southern) Maldon Harcourt Tooborac Castlemaine legend Campbells Creek Chewton Elphinstone water supply systems Newstead Taradale campaspe loddon Guildford Fryerstown coliban murray Malmsbury goulburn wimmera Kyneton groundwater Tylden groundwater Trentham north 08,000 16,000 32,000 metres Disclaimer: This diagram is a schematic to represent the Coliban Water Service Region. Coliban Water reserves the right to alter or change information. scale – 1:650,000 about this report This Annual Report describes the programs, initiatives and actions we undertook during 2007/08 to achieve the key results and meet the performance indicators set out in our Strategic Plan. The report covers Coliban Water’s operations from 1 July 2007 to 30 June 2008. A copy of our 2008–2013 Strategic Plan is available from Coliban Water, 37–45 Bridge Street, Bendigo 3550, telephone: 1300 363 200. We have followed the principles of Triple Bottom Line reporting and the Global Reporting Initiative (GRI) 2002 Sustainability Reporting Guidelines to report on the social, economic and environmental dimensions of our activities, products and services. > Vision To be a leader in sustainable water resource management adding to the prosperity of our region. Spring Gully Reservoir July 2007 > Mission Our purpose is to provide high quality water and wastewater services to the people of North Central Victoria. > Values contents > We value our customers and our communities About this Report > We care for the safety, well being and > Major Events 2 development of our staff > Our Profile 5 > We value achievement and the pursuit of excellence > A Message from the Chairman 7 > We encourage innovation > Strategic Directions 10 > We take a commercial approach to our business > The Year In Review 11 and to service delivery > Securing Water for the Future 11 > We are ethical, open, honest and fair > Customers and Service 18 > We take responsibility for our actions > Water Resource Management 24 > We care for the environment > Working with Wastewater 33 > Organisational Sustainability 36 > Environmental Sustainability 42 > Economic Performance 45 > Statutory Information 45 > Performance Report 49 © State of Victoria, Coliban Water 2008. This publication is copyright. No part may be reproduced by any process except in accordance with > Financial Statements 59 the provisions of the Copyright Act 1968. > Statutory Certification 78 Photography supplied by: Coliban Water, Shooter Photography, > Auditor General’s Report 79 Bendigo Advertiser, Bendigo Weekly, Riverine Herald, Midland Express, and Campaspe Asset Management Services. > Disclosure Index 80 > Publications 80 Front page image: Bendigo Recycled Water Project – Ultra Violet treatment at Bendigo Recycled Water Factory. > Region Diagram Inside front cover coliban water annual report 2008 page 1 Outgoing Chairman Gordon McKern, Premier The Hon. John Brumby, Senator The Hon. Michael Ronaldson and outgoing Managing Director Geoff Michell turn on the Superpipe at Colbinabbin, 31 August 2008 major events July 2007 October 2007 > 2007/08 tariffs were announced resulting in > Stage 4 (general exemption) water restrictions were residential customer bills increasing by introduced in the Coliban, Goulburn and Murray approximately 11%. supply systems allowing residential customers to water gardens for up to one hour on two evenings August 2007 each week. > Our primary school water conservation education > We and consultant Beca were highly commended at program – The Coliban Watersaurus Shower Saver the Victorian Engineering Excellence Awards for the challenge – was piloted in six schools prior to a Epsom to Spring Gully Recycled Water Project. regional rollout during Terms 3 and 4. November 2007 > The Goldfields Superpipe – Bendigo Link was officially opened by the Premier, The Hon. John > A 12-month trial of water treatment units at Brumby MP at Colbinabbin on 29 August. residential homes supplied with non-potable (non-drinking) water started in Mitiamo. September 2007 > Recycled water started flowing to some of our rural > Customer feedback on priorities in our Water Plan customers for the first time. 2008–13 was sought at information sessions across the region. > Gordon McKern retired as the Chairman of the Board after 14 years. > A 30% allocation was announced for the opening of the rural season. page 2 major events December 2007 February 2008 > Storages, including our share of Lake Eppalock and > Free Showerhead Exchange days were held in additional supplies via the Goldfields Superpipe, Kyneton, Heathcote, and Echuca to promote water peaked at 24,530 megalitres for the financial year. conservation. > An additional 5% rural allocation was announced > Geoff Michell announced his intention to retire on 2 bringing the season total to 35%. July after 10 years as Managing Director and Chief Executive Officer. January 2008 > The benefits of water recycling at Queen Elizabeth Oval and Rosalind Park in Bendigo and the Bendigo Recycled Water Factory at Epsom were demonstrated to Victorian Minister for Water, The Hon. Tim Holding. > No-dig technology is used to re-line 123 old sewer mains in Bendigo as part of a $5 million sewer renewal program across the region. > Murray and Goulburn system customers moved to Stage 3 water restrictions. > Sandhurst Reservoir in Bendigo was filled by pumping water through the Goldfields Superpipe. Additional water is stored in Lake Eppalock. Executive Manager Service Delivery Neil Burns, Loddon Shire Mayor Christine Brooke, Chairperson of the Loddon Water Districts Water Services Committee, Chris Watson, and Chairman Goulburn Murray Water, Stephen Mills at the launch of the Catumnal Pipeline Project, 11 March 2008 March 2008 > The Catumnal Pipeline Project, funded by us and delivered by Goulburn-Murray Water, was officially opened. This new 13-kilometre pipeline replaces a 21-kilometre channel and provides greater security to G-MW customers and 220 megalitres of savings to our customers. > A building designer was appointed for the Coliban Eco Home project – a sustainable house for public education and display. More detail page 12. > Weekly water consumption in the Coliban supply system peaked at 38.4 megalitres. The average weekly consumption for the entire year was 28.4 megalitres. April 2008 > National Australian Pipelines was appointed to contruct Stage 1 of the 13.8 kilometres Eppalock to Outgoing Chairman Gordon McKern and wife Anita at farewell Sandhurst pipeline duplication project to improve function held at Bendigo Art Gallery, 21 September 2007 long-term water security for Bendigo. > Flood risks at major headworks storages were assessed and emergency response plans reviewed. coliban water annual report 2008 page 3 major events May 2008 > Bendigo Mining ceased supplying treated groundwater and our Averys Road standpipe is closed to water carters. > A workbox to improve safety in confined work spaces was launched at an Echuca pump station. > The appointment of Gavin Hanlon, Chief Executive Officer of the North Central Catchment Management Authority as our Managing Director was announced. > Lining works started on the inter-storage brine lagoon that is part of the Epsom to Spring Gully Recycled Water Project. > Updates on the latest industry regulations and plumbing requirements for recycled water were given at information nights in Bendigo and Echuca. Outgoing Managing Director Geoff Michell and EPA Chairman Mick > An Australian Research Council grant was awarded Bourke sign the EPA Corporate Licence, 13 June 2008 to La Trobe University for a research project, supported by us and South Australia Water, into the drivers of water usage behaviour change. June 2008 > We signed a corporate licence with the Environment Protection Authority, which consolidates 13 licences into one agreement. > Fluoride dosing of Castlemaine’s water supply started after a directive from the Department of Human Services. > Overall customer satisfaction increased from 88% to 96% in our Annual Customer Satisfaction Survey. Find out more on page 19. Winter brine lagoon works – part of the Bendigo Recycled Water Project, 3 June 2008 page 4 our profile Coliban Region Water Authority was established on 1 Assets Snapshot July 1992 under the Water Act 1989 as a Regional Urban Water Authority. The Authority became the Coliban The assets we manage to deliver our services include: Region Water Corporation on 1 July 2007 and operates > 2,133 km of water mains as Coliban Water. > 31 km recycled water infrastructure Our shareholder is the Victorian Government. > 1,733 km of sewer mains The responsible Minister was: the Hon. John Thwaites, > 494 km of rural channels Minister