www.sabooksellers.com Vol 34, Jun – Aug 2013

NEWS MAGAZINE OF THE SA BOOKSELLERS ASSOCIATION Ad-BookToken-FAp.indd 1 2013/02/20 12:50 PM Contents

REGULARS • Will Digital Rights Management • Times Media Group seals deal 4 From the President’s Desk soon be something of the past? to buy Pearson’s BDFM stake 6 • SA Booksellers National Executive • Booksellers (should be) embracing Committee self-publishers LIBRARIES • Bookmark 22 Progress in e-lending • The SA Booksellers Office GENERAL TRADE A welcome turn of the tide • About the SA Booksellers Association 14 Loyalty programmes 24 News on Libraries 29 Member Listing A marketing exercise worth considering • IET’s digital library 15 Booksellers in shopping centres • Library app with South African E-BOOKS Are they living on borrowed time? books now available on iTunes 7 e-book Update 16 World Book Day 2013 and Google Play Southern Region hosts Celebrations around books interesting session ACADEMIC AND EDUCATION 17 World Book Day 2013 Competition 8 Viral marketing for books “In books I find …” 25 Open-Access publishing Growing the size of the bookselling pie Implications for the future of 18 FLF 2013 10 Pay per read academic publishing In pictures Choose a chapter 28 Academic and Education News 20 Welcome Mpuka Radinku 11 Email marketing revival • Department allocates R30m The new Executive Director of PASA Alan Vesty looks at this tried to reward schools and trusted method 21 General Trade News • Rights body probes delivery • Publishers’ online communities 12 Digital Developments of learning materials to double by 2015 • Kobo planning to own more • The latest indictment on than half of SA Market • A busy London Book Fair SA’s education system • Books are my Bag • E-learning in 2013: Open knowledge << BACK TO CONTENTS

From the President’s Desk

Dear Members, of particular books is time well spent As we move toward the middle of 2013 and can improve the way books are used. Educational Booksellers are looking Booksellers also visit schools to promote ahead to the school purchases later in library materials and it is important that the year. The official lists have been the buyers know about the latest books or issued and so far there have been no legal are able to see books on subjects relating challenges, indicating that the process to assignments and the syllabus. Most of book selection is now more settled. school reps find that teachers are quick Much uncertainty remains as to how to dismiss them when they have found the buying will be done. The Limpopo what they want, and are appreciative of model, where the government asked for the service they offer. We therefore hope tenders then renegotiated prices, was that those challenging the directive will a disturbing departure. The provincial be successful. education authorities will have to resume Your executive has spent time their work once the Department of considering the importance of the venue National Education departs and we hope for our Annual General Meetings. PASA the students in Limpopo will be well has a preference for Johannesburg and served. Meanwhile, there are newspaper Cape Town while we have found Durban reports in KZN that the Department of also to be a popular and accessible Education is considering extending its venue. Most booksellers would prefer for bulk purchasing from the section 20 to the publishers and booksellers to meet the section 21 schools. There are claims together in the three centres as in the that they could save R200 million in the past. At a meeting arranged to discuss process. How this would come about this with PASA it was confirmed that members recently took a morning to is difficult to see, as booksellers buy at the AGM for this year would be in Cape update themselves on the opportunities the tender prices and both they and Town from the 13th to the 15th August. It for smaller players, and were addressed Edusolutions add a distribution cost onto was further agreed that the organizing by local experts. We hope to offer that. It would only be in the case of the committee would look at ways and means something to all our members at the publishers agreeing to supply at below of improving the interactions between Annual General Meeting. the tender prices that a saving would booksellers and publishers at these As I write the trade is abuzz with appear possible. In view of the fact that meetings and that a joint meeting of speculation about the future of the two publishers clearly reduced their prices the PASA and SA Booksellers Executive Times Media book companies which during the tender process, we hope that Committees would decide on the are now for sale. We understand that this will not happen, because it would venue for 2014. Times Media is looking for new owners take away the remaining market on World Book Day was celebrated in who will keep the two chains running which so many booksellers depend. various functions around the country on as groups and is not thinking of selling One must look also at the effect on April 23rd. The main activities were in the individual stores. Exclusive Books has the schools and the students. While North West province; you can read more a number of experienced enthusiastic all the approved textbooks cover the of this in the detailed report on page 16 booksellers in their team and they syllabus, there are important differences in this edition of Bookmark. It is difficult are important to the readers of South between them. Some are designed for use to imagine a world without books as they Africa. Van Schaik offers a fine service by second language students and others are central to sharing our knowledge to students throughout South Africa. We by those with no language problems. and our experiences. What wonderful all trust that they will find owners who Teachers know the abilities of their entertainment they offer too. Yet they appreciate their contribution and work to students and should have the authority are all too often taken for granted. build the businesses. to choose their support materials. The World Book Day is a time to take note Nielsen is once again sponsoring approved lists narrow choice. To further of their importance. SA Booksellers ran the Booksellers’ Choice Award. You, the restrict the book selection by choosing a competition to enhance the campaign bookseller, can nominate the books you only one book to reduce its cost would and we were pleased that it enjoyed much most enjoyed reading, promoting and not serve the interests of the students greater media support this year. selling in 2012. Entry forms have been or teachers. The traditional printed book sent to all members, please enter now ! In Gauteng schools have been advised continues to be challenged by the See you all at the AGM in Cape Town. that publishers and booksellers are not digital versions and internet sales of to visit because it wastes the time of the printed books continue to grow. educators. While we support the concern The national sales statistics show that about wasted time, the industry believes sales are declining by about 5% year on Sydwell Molosi, that time taken learning the advantages year – a worrying trend. Our Cape Town President, SA Booksellers Association

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SA Booksellers National Executive Committee NEWS MAGAZINE OF THE SA BOOKSELLERS ASSOCIATION Vol 34 • Jun – Aug 2013 PRESIDENT, CHAIRMAN EASTERN REGION Sydwell Molosi (President Bookshop) EDITOR Jessica Faircliff +27 (0)47 531 0319 • [email protected] [email protected]

ASSISTANT EDITOR Nicolene Finlayson [email protected] VICE PRESIDENT, CHAIRMAN NORTHERN REGION Riaz Hassim (Book Express) EDITORIAL AND ADVERTISING +27 (0)11 482 8433 • [email protected] +27 (0)28 312 3224 • +27 (0)83 469 2966 [email protected]

SUBSCRIPTIONS Frikkie Nel VICE PRESIDENT, CHAIRMAN CENTRAL REGION +27 (0) 21 945 1572 • [email protected] Guru Redhi (MG Redhi Booksellers) +27 (0)32 945 1240 • [email protected] FEATURED CONTRIBUTERS Alan Vesty, Ulandy Gribble and Malcolm Seegers, David Roche

PHOTOGRAPHS iStockphoto, and thanks to all for HONORARY TREASURER, CHAIRMAN ACADEMIC photographic contributions Stephan Erasmus (Van Schaik) +27 (0)21 918 8400 • [email protected] Design and Layout: Through the Looking Glass Printed by: CTP Book Printers

HONORARY SECRETARY Peter Adams (Adams &Co) +27 (0)86 134 1341 • [email protected] SA Booksellers, PO Box 870, Bellville, 7535 Tel: (021) 945 1572, Cell: 083 441 9780, Fax: 086 245 1361 CHAIRMAN LIBRARIES [email protected] Jay Rangiah (Hargraves Library Services) www.sabooksellers.com +27 (0)33 342 7474 • [email protected] Office Hours: Monday to Friday, 09h00 to 13h00

Website Design: Through the Looking Glass Website Development: Country Digital CHAIRPERSON, GENERAL TRADE Website Hosting: Databias Janine O’Connor (Books & Books) +27 (0)31 563 6288 • [email protected] ABOUT THE SA BOOKSELLERS’ ASSOCIATION The SA Booksellers Association represents a united front for booksellers. Through strategic liaison with the different CHAIRMAN SOUTHERN REGION sectors of the industry and provinces, SA Booksellers strives Shahied Noordien (University Bookshop) to regulate the book-trade, reminding publishers to act as wholesalers and booksellers as retailers. The annual +27 (0)21 852 5903 • [email protected] SA Booksellers AGM has historically been co-located with the Publishers Association of South Africa (PASA) AGM. The AGM is open to all members of SA Booksellers and is CHAIRMAN EDUCATION a conference full of information, energetic discussions, Vusi Dlamini (Umtapo Publishers and Booksellers) pertinent topics and eloquent speakers. This is an +27 (0)35 772 2572 • [email protected] opportunity for education for all, keeping members at the cutting edge of developments in our ever changing industry.

SA Booksellers works closely with government departments, SA BOOKSELLERS NATIONAL MANAGER educational authorities, and the state tender boards Frikkie Nel concerning matters that affect the trade. +27 (0)21 945 1572 • [email protected] More than 50% of SABA members are previously disadvantaged and SA Booksellers is well positioned to lobby government on all issues pertinent to the book trade. CO-OPTED MEMBERS SA Booksellers provides access to information for all its members, through the commissioning of research papers and the gathering of news, to the effective dissemination of this information via the industry magazine Bookmark and through www.sabooksellers.com.

Bookmark, the official magazine of SA Booksellers, is distributed free of charge to all members as well as to all Mzwandile Gontsi, Mary Bothma Mohamed Kharwa influential people in the book trade from publishers to (Sikho Booksellers (African Book (Pro Visions Books) government departments. The digital edition is sent to and Services) Connection) an ever increasing subscriber database. This magazine is a mouthpiece for SA Booksellers members as much as The Executive Committee of SA Booksellers and the Editor thank all it is a source of information. Send a letter to the editor at those who contributed to this issue of Bookmark through articles [email protected] to get your views published. and/or advertising. << BACK TO CONTENTS << BACK TO CONTENTS

e-book Update Southern Region hosts interesting session By ULANDY GRIBBLE and MALCOLM SEEGERS

The changing and evolving functions of key roleplayers in the electronic book value chain led the SA Booksellers Southern Region to host an e-book session and give these roleplayers a platform to discuss with us their new offerings. Ulandy Gribble, Supply Chain Manager: e-books, from On the Dot was the first speaker at the Juta head offcie in Claremont on the 16th April. Ulandy explained On the Dot’s Digital Fulfillment offering which compliments and replicates their current physical media service offering in the digital arena. A typical example of digital fulfillment in action would be when an author provides their e-book electronic files (PDF) to a company comparison does not even amount to Apple’s 15% market share (according to that distributes digital download one percent digital publications of the Gartner, November 2011). e-books to Ama zon.com, for example. printed texts. Amazon.com would then offer it to Clearly pricing of the devices that Software: e-book formats their customers as a digital download e-books can be read on remains an There are two major formats in which product.The specific digital fulfilment issue. Malcolm’s recommendation is e-books can be purchased, PDF, which services that On the Dot offers include: that booksellers should not relax in is a static form and ePUB which works Content creation; Content aggregation their seats – there are many threats with reflowable text that can morph to and management; Cataloguing and that come with e-books, including fit different screen sizes. Both formats presentation; and finally, Fulfilment and publisher direct sales, e-book sellers, and can make use of basic e-book functions consumption, which enables consumer technology companies. Malcolm feels such as highlighting, making notes and interaction with digital products, that there is great opportunity here for looking up word definitions. They can where content is packaged as a digital booksellers to get online and start selling also both contain rich media such as product, and gets distributed across e-books, and suggests that booksellers video and audio clips. desired channels securely, using digital consider forming partnerships with rights management. technology companies. Installation and training Malcolm Seegers, Digital publisher When schools are considering at Macmillan gave some insights into the implementing tablets or e-readers as e-book situation from an educational Apple iPad learning devices, some key factors Samsung publisher’s point of view. Huawei influencing their choice are: Educational publishers have noted an Telefunken Tpad • Screen size; increase in e-book requests during the Wise Touch • Battery Life “which is important latest school rush for textbook orders, Acer as it should last at least a day with though it remains a minor percentage HTC Flyer constant usage”; of general sales. “I do see a dramatic • Support; change happening in the next decade Graph representing the number of tablets sold in • Internet connectivity & Security in South Africa. Schools are starting to South Africa by the end of September 2012. “which is an expensive issue in see the benefits of using tablet devices South Africa”; for learning such as lighter backpacks, There are four main components • Training “which should not be interactive material and potential cost to keep in mind when making the dive limited to only the use of the device saving. We may see a number of schools into selling e-books: hardware, software, but also how to get the most out of it purchasing e-books instead of printed installation and training. as an educational tool”; and books at the end of this year for 2014,” • Distribution. notes Malcolm in an interview with Hardware HumanIPO in January. In the tablet market, iOS beats Android According to Seegers, the real benefit of Macmillan, which recently started in number of devices sold by 4:1, while e-books and other e-learning tools lies to convert books to digital format, in the smart phone market, Android in teachers using them as learning tools, does however admit that the sales has more than 50% market share versus rather than teaching tools.

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Viral marketing for books Growing the size of the bookselling pie By DAVID ROCHE

How to boost peer-to-peer active smartphones, compared to about 2006) it describes “any strategy that recommendation among 30 million smartphones in the UK, encourages individuals to pass on a and about 1 billion worldwide and the marketing message to others, creating the casual readers who don’t numbers are growing fast). Mobiles went potential for exponential growth in the own a Kindle and don’t from brick-sized in the Nineties to just message’s exposure and influence. Like bigger than lego-size in the Noughties, viruses, such strategies take advantage regularly trawl bookshops but now the reverse is happening. With of rapid multiplication to explode but who probably own a today’s smartphones, screen size is no the message to thousands, perhaps to longer a barrier to extended reading. So millions”. The key parts in this definition smartphone? David Roche that’s where the biggest numbers are if are exponential growth and to pass believes he has the answer. we want to tap into mass digital reading. on messages to others. Furthermore, That’s all very well, but how do we make according to several marketers, viral Why is it that some outstanding books all these occasional readers actually marketing is marketing activities peak at sales of a couple of hundred consume more books? that generate word of mouth in the thousand (if you’re lucky) while others The answer is good, old-fashioned digital domain. go on to sell many millions? The answer word-of-mouth, or, as renamed now for Harnessing the muscle of viral is less likely to do with their respective the digital age, social media. Facebook is marketing requires two ingredients, merits (insert literary witticism here) truly global, with over one billion active and seems to be conditional on a third. but more to do with word of mouth on a users a month, Twitter is not far behind, First, credibility – there can be no hard vast scale, and social pressure to keep up and many others such as Pinterest, sell here, it’s easy to poison the well if with the Bridget Joneses. LinkedIn and Tumblr are growing it looks corporate or like advertising. rapidly. At last month’s Mobile World Second, security – authors and publishers “The answer is less likely to Congress in Barcelona, the buzz was that need to be able to protect their IP from do with their respective merits the next billion smartphone users were piracy. Third, control – a slightly counter- going to come from emerging nations. intuitive one this, but content owners (insert literary witticism here) This will be the primary method for find it difficult to let go completely and but more to do with word of internet connectivity and, as is happening want to be able to pay out the rope a bit mouth on a vast scale, and in Africa today, mobile payments will at a time. become the standard. Boosh, a new platform using peer social pressure to keep up with It would seem to be an obvious recommendation, was unveiled at the Bridget Joneses.” opportunity to marry the power and scale the Independent Publishers Guild of social networks with the accessibility Conference in March, and is currently The key difference is that the casual and quantity of smartphones to drive in a beta-trial period ahead of an readers that make up this seven-figure really serious sales of books. expected roll-out this June. Using peer gap get into reading only when the books recommendation that initially integrates are introduced to them, and by someone “Viral marketing is … any with Facebook, it will aim to get the they know. These millions don’t spend “passionate advocates” that are already their time on Goodreads, and they’re not strategy that encourages out there to build the bridge to new browsing staff recommendations at their individuals to pass on a readers. The patented format is designed local bookseller or studying the book marketing message to others, for smartphones; acting as a “reader” reviews in the Culture section of the and the once-read book deletes itself as Sunday Times. They watch TV, may scan creating the potential for soon as it has been read, making it as the newspapers, go to pubs and movies, exponential growth in the secure as possible. probably enjoy sport, and spend a good message’s exposure and The reader is then prompted to deal of time on Facebook. Reading a share the book with a friend, who will book is not a habitual activity; it is most influence. Like viruses, such then become the next advocate in the definitely not a compulsory part of their strategies take advantage of expanding pipeline. This is accompanied daily routines. rapid multiplication to explode by a recommendation to all the These people also don’t own Kindles original readers’ other friends, who or any other dedicated e-reading devices. the message to thousands, are presented with a direct, one-click They may not have entry to on-the-move, perhaps to millions.” opportunity to purchase the book. So instant access that digital publishing for every share that hooks a new fan and brings. Or do they? It is estimated Viral marketing is hard to define, activist, hundreds more are stimulated that about 20% of South Africans now although according to Marsden and to buy a book that their friends have own a smartphone (about 10 million Kirby (Connected Marketing, Elsevier: recommended to them. In all cases, the

8 E-BOOKS << BACK TO CONTENTS iStockphoto publisher can limit the number of shares second book than by having those that into the next phenomenon – one that and place a cap on the “seed” copies enjoyed the first championing it to their they will make themselves. It’s up to that they make available. The sharing of receptive friends; or to sell a whole series applications like “Boosh” to seek them ‘used’ digital content is likely to become a by appealing to a new generation via out and give them the ammunition to do growing part of the e-book marketplace. discovery of the opening book – all in a it, and do it more often. Amazon recently received a patent in the single click which transcends distances. US for its used e-book marketplace Same proven theory, new global method. But why would one want to impose It’s like letting your friends try your About David Roche a limit? With peer recommendation favourite wine rather than just telling Ex-CEO of Borders UK & Ireland Ltd, Group and a potential one share to four them where they can buy it. commercial director for HarperCollins purchases ratio, the sales numbers will We all need incremental sales to Publishing, Waterstones and HMV, David grow exponentially. What better way to grow the size of the publishing pie. The is chairman of Evanidus, the company establish an author in the early stage of ‘incidental-reader’ mega mass market responsible for creating “Boosh”. their career and promoting, say, their is out there, just waiting to be drawn

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Pay per read Choose a chapter

The human race seems to be forever independent publishers, and has been finding new ways to better suit the in discussions with the big six although individual’s needs, and words like no deal is imminent. But, he says, “custom”, “bespoke” and “one of a kind” publishers have been receptive to the are abuzz in the retail industry like idea, and are curious as to how this kind never before, especially in the luxury of model may convert more browsers market. Suitably, the book industry had into paying readers. to come up with its own ways of creating Along the same lines, Tim new and truly individual book-buying Waterstone, founder of the eponymous experiences, and it looks like we have a UK bookshop chain Waterstones, is book-slicing revolution on hand … why launching Read Petite, a digital book buy a whole book if you’re only interested service that will publish both new in one chapter? and old short fiction and non-fiction Why indeed. Just like the music and eventually long-form journalism. industry has realized that there can Waterstone cited the growth of e-readers be value in selling one track instead and tablets as one of the incentives of forcing customers to buy the whole behind the new company, suggesting album, publishers have also started that the service would be perfect for looking at ways to allow greater commuters: “It worked for Dickens customization of book-buying. “The and it worked for us. If you are going consumer demand for control has to read on a laptop, or a smartphone transformed industries such as music or a tablet, [a short story] is about as and travel. The change in publishing is much as you want.” The problem for similarly inevitable,” says Ken Munro, iStockphoto authors today is that short stories are co-founder and CEO of Trust Media hard to sell in physical formats. Read Distribution, one of the two firms behind “It worked for Dickens Petite will only publish content from one such start-up, Bindworx.com. This and it worked for us. authors that were already publishing platform will allow readers to buy full with traditional book publishers. e-books, chapters or pages. The theory If you are going to However, the material offered via the behind the site is that across business read on a laptop, or a Read Petite service might be previously today, consumers want control and unpublished.” It isn’t surprising that a those who give it to them succeed in this smartphone or a tablet, man who made his name and fortune new environment. [a short story] is about through physical books is still relying on Bindworx is not alone in trying to traditional publishing for validation in remake how consumers buy e-books as much as you want.” his new venture. His argument is that, by giving them more control. Total “The whole point is to avoid a slush Boox, an Israeli start-up, allows readers to the library, readers pay only for the pile of material. What we’ll guarantee is to add books to a bookshelf and then portion of the book they read, with their quality writing.” The Read Petite service only pay for what they read. Calling total book account linked to a credit is expected to launch towards the the “buy first, read later” nature of the card or PayPal account. Since e-books end of 2013. book business a “burdensome remnant measure what percentage of a book has from the world of printed books,” Total been read, it’s a simple calculation—for Boox is introducing a “pay-as-you read” example, if you pull a $10 book into Total Boox Hopes to Change How We Buy approach that founder Yoav Lorch your library, and never read it, you E-books, Andrew Albanese, believes will encourage readers to try never pay. If you read 25% of the book, www.publishersweekly.com and explore more books. The model your account is charged $2.50. And, if New e-book Retailer Bindworx.com works simply. It looks like any other you finish the book, you pay the full Proposes to Change the Way Readers e-book store, with bookshelves that price, and you own it. The app is also Buy E-books, Jeremy Greenfield, readers can drag titles onto (you can designed to recognize page flipping, so www.digitalbookworld.com also access shelves put together by other you’re not charged for browsing, and Waterstones founder to launch Spotify- readers) making it simple to create a you can also start reading at any point like service for books in 2013, Shane personal library. The big difference— in the book. Can this kind of “pay-as- McGlaun, www.slashgear.com prices are listed from zero to the full you-read” sales approach gain traction Tim Waterstone to launch Read Petite – price for the book. Rather than pay among publishers? Lorch told Publishers Zeljka Marosevic, www.mhpbooks.com the full price to download the book Weekly he has signed up a number of

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Email marketing revival A tried and trusted method By ALAN VESTY

Retrieving email is no longer a deskbound • Subscription management and well as any automated emails such as order task – emails can now be accessed on- opt-in capabilities that can help confirmations generated by your website. the-go via increasingly sophisticated ensure compliance with increasingly Confirmation and transactional and varying types of mobile devices. In stringent anti-SPAM and protection of emails are the least glamorous (and most spite of the plethora of new social media, information legislation. underrated) aspect of email marketing, instant and direct messaging options, so it is worth exploring this item. Some email messaging (created in 1971) remains On this final point, be warned, ill-advised thoughts to consider: a versatile and reliable communication email marketing practices can result in • Do you have a policy regarding staff system that is enjoying a renaissance you being reported for spamming or other emails? In the same way that you amongst both new and old consumers, forms of non-compliance which can result wouldn’t let your staff design their and consequently also with digital in costly penalties being meted out by the own business cards, you should also marketers. With the exception of organic courts and by internet service providers. have a policy in place regarding the SEO (search engine optimisation), well- Permission-based marketing is the name use of email stationery, backgrounds, executed email marketing campaigns still of the game – be sure you know the rules of colours, font faces and sizes, add- manage to deliver higher ROIs than any play before you hit ‘Send’. ons such as smileys, use of personal other digital marketing tactic. quotes, images or catchphrases, as well Business emails fall into as provide a standard email signature. Email marketing is two general categories: • Are you using your email signature inexpensive, not free • Promotional emails – such effectively? Does it include links to If you plan to use email marketing in as standalone promotional your website or other online channels? your business effectively, you will need announcements. The aim of such emails If you have included links and graphics to engage the services of a reputable is to entice prospective and existing in your signature, have you tested these Email Service Provider (ESP) such customers to take some immediate out on different email readers such as as MailChimp. There are usually fees required action such as buy now, RSVP Gmail, Outlook Express, Lotus and involved, but these are quite negligible in by this date, pre-order this title etc. Apple Mail? (You can test HTML email comparison to the many excellent tools • Retention emails – these include layouts online using Litmus.com). these modern ESPs can provide, including: email newsletters, employee-generated • Can you include clickable banner • Reliable bulk delivery of a wide and automated confirmation emails. links in your email? Considering the variety of media, including text, These emails are aimed at retaining number of emails your organisation images, video and sound contact with the customer in order may be sending out, it could be a • Scheduled delivery at specified times to obtain repeat or additional sales, good idea to make use of these for or ‘instantaneous’ sending enquiries and business referrals. Whilst promotional purposes. It is important • Ability to send mass-customised, the content can contain subtle calls to to maintain and update these however. personalised communications action, retention-based emails focus • Are you encouraging further • Branded or unbranded on adding value to the customer and engagement? In the case of order communications using tried-and- relationship-building by providing confirmations despatch notifications trusted customisable email templates, valuable information and opportunities and the like (sent manually or compatible with a wide range of for further engagement with the brand. automated), why not ask for a short mobile and desktop devices survey to be completed to rate your • Sharing and forwarding buttons, Find those ‘hidden’ opportunities service levels or by asking them to and online versions can spread your Email marketing encompasses more than subscribe to your newsletter? If they do message to social media platforms sending out a newsletter or promotional either of these, are you taking the time • Excellent tracking, analytics and email. If you employ a staff of five people to thank them and perhaps reward reporting capabilities. Useful data sending out or replying to just 10 emails them for taking the time to do so? includes open-rates (number of emails each per day, this equates to 12,500 opened), who actually opened your emails sent out Monday to Friday in a email, which links were clicked, new typical year’s 250 working days! Alan Vesty is a Quirk-accredited digital subscribers (which RSS does not Every single email communication marketer. Alan manages a growing suite reveal) and unsubscribes etc. that your business sends out represents a of digital assets for the African Branch of • Split testing facilities (sending different unique, low-cost opportunity to further Cambridge University Press, including a versions of an email to two or more your sales and marketing goals. When corporate website, several news blogs, sets of subscribers from the same considering your email strategy, you email newsletters and social media segment in order to test effectiveness), need to closely examine all categories of channels. Visit http://booksellers.cup. pre-flight options such as compatibility email sent on behalf of your bookselling co.za or www.cup.co.za testing, SPAM-filter testing etc. business by yourself, your employees as

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DIGITAL DEVELOPMENTS »

Kobo targets SA Market The Kobo Touch e-reader has now been on South African shelves for about seven months, and by the look of things, they might be successfully bridging the e-book gap for thousands of South Africans. In 2012, Kobo predicted that it would capture 50% of the South African e-reader market within the first year of business. While this is an ambitious target, Kobo’s strength lies not only in the attractive price of its device, but also its range of local content, including over 1,000 Afrikaans language e-books. In total the Kobo bookstore offers three million books with a third of them being available for free.

“Kobo’s strength lies not only iStockphoto in the attractive price of its device, but also its range of local content, including over 1,000 Afrikaans language e-books. In total the Kobo bookstore offers three million books with a third of them being available for free.” customers by restricting what they can Currently selling exclusively through do with the content they’ve actually paid Booksellers (should be) Pick ‘n Pay at about R1199, Kobo has for. It’s fair to say that honest people are embracing self-publishers taken on the main player for e-reader basically punished for doing the right If anyone doubts the speed at which devices in South Africa – Amazon – in thing, while DRM does nothing to stop the epicenter of book publishing is terms of price/quality offering. Critically, people who are happy to break the rules. shifting from publishers to self-published e-book prices on the device are shown Last year Pan Macmillan’s science fiction authors, look no further than the Apple in rands, so it’s easy to compare across imprint Tor Books decided to scrap DRM iBookstore. In April, Apple’s iBookstore the various retailers. Kobo has partnered on all its e-books, declaring copyright launched Breakout Books in the US, a both with On the Dot and New Holland protection a “constant annoyance”. new book merchandising feature that Publishing SA – respectively, South The move was supported by authors and showcases books from popular self- Africa’s largest local e-book aggregator readers, but not all publishers. Twelve published authors, including several that and our largest local e-book publisher – months later Tor Books has seen “no have already achieved New York Times to bring an ever-expanding range of discernible increase in piracy”, despite bestseller status. Apple’s merchandising South African literature to the platform. the fact that it’s now slightly easier to team hand-picked the titles, all of www.howwemadeitinafrica.com steal its e-books. Tor Books isn’t alone which have earned high ratings from and Macmillan-Australia’s digital-only Apple customers. arm Momentum also dropped DRM Although the iBookstore has always Will Digital Rights Management from all its e-book titles last year. For carried and supported self-published soon be something of the past? those who don’t know what DRM is, it’s e-books, the launch of Breakout Books It is clear that Digital Rights Management a copy protection or access control to in February signified an escalated has done little to curb unauthorised digital content that’s applied to e-books. commitment on the part of Apple, copying of digital content. There are Many publishers and retailers use it, and whose iBookstore currently sells books simple workarounds to strip DRM from it’s a complex and controversial issue for in 50 countries. The iBookstore first files, whether they’re books, music copyright holders and consumers with piloted the Breakout Books feature in or movies. Rather than deter pirates, passionate arguments for and against. their Australian store in late November all DRM seems to do is annoy honest www.smh.com.au, www.tor.com and has since implemented similar

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“In April, Apple’s iBookstore launched Breakout Books in the US, a new book merchandising feature that showcases books from popular self-published authors, including several that have already achieved New York Times bestseller status. Apple’s merchandising team hand-picked the titles, all of which have earned high ratings from Apple customers.” ongoing features in Canada and the books: quality, low prices, diversity, UK. Why are retailers such as the Apple readers as the new curators, unlimited iBookstore, Barnes & Noble, Sony, Kobo shelf space, e-books can never go out and Amazon giving self-published of print, free series starters, high unit e-books such merchandising love? Mark volume and quick response rates. Coker, founder of Smashwords, lists For a more in-depth explanation, see a few reasons why both retailers and the source website. readers are supporting self-published www.huffingtonpost.com

Motoring’s Dead Man’s Time Wild Weekends Black Widow Society Funny Bone by Peter James by Clare Keeton by Angela Makholwa by Sagie Moodley and Marianne July 2013 Schwankhart August 2013 June 2013 9780230760554 9781770103122 R225.00 R220.00 9781770102897 June 2013 R150.00 9781920434489 R220.00

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Loyalty programmes A marketing exercise worth considering

Loyalty programmes are a way for the Some facts about customer loyalty programmes in South Africa:** retailer to encourage the continued patronage of customers, allowing retailers to gather data on customer behavior in order to decipher trends, appropriately reward loyalty, and influence shopping 10 million 5–10% behavior. When properly designed and correctly implemented, it can encourage South Africans carry at of South African shoppers are long term loyal buying behaviour, serve least one loyalty card members of loyalty programmes as an interface between companies and their customers, and foster constant engagement. Many booksellers regard them as the cost of doing business. Some booksellers don’t even use a physical card, preferring to let their computerized inventory ⅐ 75% systems do the tracking. Still others find themselves caught up in the age-old of the world’s population carry at of American shoppers are shopping dilemma: Paper or plastic? least one or more loyalty cards members of loyalty programmes But are frequent-buyer cards worth the time and effort? Do they contribute to the bottom line? Or do they cost too **From Trade Conferences International’s Brochure for their “Loyalty and Rewards” conference held in much to offset any public relations value? Johannesburg in February 2013. What about other ways of developing customer loyalty? their 30-day account facility as an not a reward in itself, but a means to Case studies in the US and UK reveal incentive for students. a reward. interesting but confusing facts about Books & Books in Durban also • Soft Benefits – Customers receive no implementation of these programmes – follows a simple approach, where new money back and no rewards currency, some independent stores feel that loyalty customers register, and are given a but are offered additional services or programmes do not, in fact, inspire “loyalty number” which gives them exclusive privileges. A good example loyalty, but are nonetheless useful to one “stamp” for every R100 they spend. is getting VIP invitations to special learn about customer buying patterns. When the card is full, they receive R100 book launches. Bigger chains feel that “membership” discount on their next purchase, and • Hybrid rewards – the latest trend definitely has its advantages, and also get issued with a new card. According in the loyalty industry is to offer a use frequent-buyer programs to glean to Janine O’Connor, their customers combination of rewards currency, customer information. There are literally enjoy the fact that they are rewarded discounts, cash back and soft benefits. thousands of different ways to implement immediately, and they like to believe that a loyalty programme in some shape every time a customer opens their wallet, If you haven’t found a way to “reward” or form, and speaking to some South they are reminded of Books & Books. your loyal customers yet, perhaps it is African booksellers proved that no two Loyalty programmes that stay time to consider the value of loyalty, programmes are the same. From Exclusive attuned and responsive to their members and how rewarding it can be for Books’ elaborate Fanatics club, to a simple by giving them tangible rewards are your business. programme at The Booklounge in Cape those that will be left standing in an Town where customers get 5% of their increasingly competitive environment, previous purchase deducted from their according to eBucks CEO, Jolande Customer Loyalty – How independents next one, each time they buy. There are no Duvenhage. Generally one of four and chains operate frequent buyer cards or pieces of paper, and it works well. mechanisms is used to reward members, and other discount clubs, But, warns owner Mervyn Sloman, loyalty with each reward type offering its own set by Judith Rosen, Oct 15, 2001, schemes alone do not equal returning of benefits: www.publishersweekly.com customers. Customers return because of • Discounts and cash backs – discounts Loyalty programmes must make ‘cents’, good service. In a different take on things offer an immediate monetary reward by Jolande Duvenhage, 28 Sep 2012, and in a successful effort to make the lives to members. www.bizcommunity.com of their customers (direct and indirect) • Rewards currency programmes – Customer Loyalty Programs That Work, by so much easier and thus encouraging this would be a programme such as Maggie Starvish, http://hbswk.hbs.edu/ loyalty, Van Schaik Bookstores use eBucks where the rewards currency is

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Booksellers in shopping centres Are they living on borrowed time? From “Shopping SA”, April 2013

In a recent edition of the Wall Street to lose money in a single location until with Bay Books devoting more space Journal, it was reported that Barnes and establishing a customer base, and are to non-books merchandise. Exclusives Noble, the largest book retailer in the almost guaranteed not to go out of also has had great success with selling United States, plans to close 20 stores business, no matter how slow mall traffic book-related products, like stationery, a year over the next 10 years. This is. Independent stores still have a much gifts and games, with the ratio of frightening statistic prompted a South more difficult time winning a mall lease, books to book related products unique African Trade magazine for shopping and once in the mall, have a harder time for each location, according to their centres (ShoppingSA) to raise the staying in business. customer profiles. Bargain Books have question of whether brick-and-mortar This is also true for booksellers, and always carried box sets which contain bookshops are living on borrowed time. of the five booksellers they spoke to, it books and related non-book items The editor asked various booksellers was only the independent/small-chain in the children’s and adult sections. and chain-outlets for their thoughts on that had doubts about its future, with Wordsworth – a chain focussed in the survival against the digital onslaught of plans to close down at least one of its Western Cape with seven stores all in e-books, improving buying experience shops’ doors. Of the smaller chains big shopping centres – has dimished and the challenge of luring as many as and independants, Bookdealers (with its shelfspace for books, but with clever possible feet through their doors that seven stores around Johannesburg, all shopfitting they are able to trade more bring not only browsers, but buyers, but one located in malls) felt that high densely, not wasting any space. Along and the outcome was, comfortingly, rental prohibited them from expanding with this, Managing Director Andrew quite positive. to other malls. The biggest of the chains Marjoribanks feels that having good is Bargain Books, with about 63 stores staff who are avid readers is paramount, “A good bookshop in a nationwide, all located within shopping as they are able to make intelligent centres and malls. suggestions (enhancing book discovery) centre is a sign of quality Linda Nell, Marketing manager for and direct customers to the right place. and many malls do realise Bargain Books, was optimistic about Among non-book items that do well in their future, stating that there are no their stores are things like specialist good this. They understand plans for closing any of the shops, quality gift stationery, and audio books. and appreciate the status and even plans for expanding to the Bookdealers owner Doron Locketz Free State and Johannesburg. Second believes that there will always be a that a quality bookshop biggest was Exclusive books, with market for physical books, especially lends to a centre. Books 45 stores throughout South Africa, older, or collectable books that are not who also have on-going plans for new available as e-books. Although e-book say a lot about your place stores in shopping centres, based and sales in South Africa have shown a in life, and for a reluctant carefully planned around demographic marked growth in South Africa over representation, foot traffic counts and the last two years especially, there is still visitor to a busy mall, tenant mixes. Although there are no a demand for print books. Fiction is a there’s no such place as plans for closing any of their stores, category which has seen a marked rise when the profile of a mall changes and in e-book sales and a corresponding the bookshop.” causes a store to underperform for drop in print sales. Linda Nell of Bargain an extended period of time, they will Books comments; “The international In South Africa, as in many new close shop. Steve Davies, of The Bay trend seems to be that demand for digital world countries where space is not Bookshops in Cape Town, said that they is stabilising; however in South Africa it really a big issue, the institution of “mall may have to consider closing one of is still growing. It stands to reason that, shopping” has nearly always outshone the their shops due to mounting pressures especially with prices of print books “high street” model of shopping favoured from high rental. According to Davies, in South Africa such as they are, and in Europe and the UK. There are many, margins on books are low and rents with tablets becoming more and more complex reasons for this, and most small are high, and only volume sales can affordable and prolific, the consumption towns have various little “shopping offset this – over the years newcomers of e-books will increase.” centres”, with bigger cities usually having to the book value chain (supermarkets A good bookshop in a centre is a two to three big malls. The owners of creaming off big titles etc.) have chipped sign of quality and many malls do realise these centres have always paid careful away at more traditional booksellers’ this. They understand and appreciate attention to the retail mix included on margins and volume. With online and the status that a quality bookshop lends their properties, and chain outlets were, e-reader sales, it’s becoming a rout, and, to a centre. Books say a lot about your and continue to be, especially favoured feels Davies, the digital migration is place in life, and for a reluctant visitor as tenants. The chains can pay higher here to stay. Shelf space for books has to a busy mall, there’s no such place rents than the independants, can afford diminished over the past two years, as the bookshop.

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World Book Day 2013 Celebrations around books

explains Jenny Verster from Sahara runs an active reading programme that is Publishing. Publishers who took part used as a creative initiative as part of the in the readings reported back that they rehabilitaton strategy. The programme were a great success, as quoted by one of further encourages reading as a tool to the attending publishers: “The reading empower and to bring about change. I did was stunning, and something I Andrea Dondolo (Actress, storyteller, am going to repeat myself, regardless of praise poet, writer, reading ambassador, World Book Day.” cultural and social activist) the 2013 Every year Van Schaik Bookstore WBD ambassador spoke passionately celebrates World Book and Copyright about how books have tranformed Day in April by inviting learners from and empowered her. “Write, share and disadvantaged communities around publish your stories” she said. the country to participate in activities “After a heart-warming and humbling to embrace a love for books. These experience at the Rooigrond correctional activities are done at either the selected facility, we went on to visit community bookstores or schools. members of Madibogo represented This year Van Schaik took hands with by Ward Councillors of the Ratlou Jonathan Ball Publishers, Penguin and Municipality,” says Samantha Faure of the On the Dot to give storybooks to 400 SA Booksellers office. learners between Grade 3–6. Van Schaik World Book Day is a reminder of the “In books I have found who I am also reached out to its suppliers who collective effort in editorial diversity and today” – Andrea Dondolo generously supported this worthy cause cultural expression. This day also calls to to supply each learner with stationery, commemorate access to knowledge and Book lovers all over the world celebrated Flip Files and magazines. In addition the beautiful reminder of our history that World Book and Copyright Day on to the book readings and art activities, is recorded in books. 23 April. The International Publishers Van Schaik ran a countrywide awareness “At the formal programme held at Association (IPA) leadership took part campaign against copyright infringement Delareyville Stadium there were close in the opening of Bangkok World Book and plagiarism in April. to 1,500 in attendance from learners Capital 2013 on 21–23 April 2013, The SA Booksellers Association of nearby schools, teachers, parents, congratulating Bangkok, and inviting organized a book donation drive in members of the community and the local authorities to seize the historic Mafikeng in the North West, the first librarians. The line-up of guest speakers opportunity given by the World Book beneficiary of which was the Rooigrond included the keynote address my the Capital title to promote reading and Correctional Facility where 593 books MEC of Education, Louisa Mabe, Mayor take other-related measures as essential were donated to the prison library. of Tswaing – Cllr. Ceazar Mogatusi, components of an ambitious national The Mayor’s message of support Representative of North West Booksellers book policy supporting the development to the inmates was: “In Books I Association and National Library of a knowledge-based economy. find motivation and my source of Head, Mr. John Tsebe. The crowd was As initiator of the UNESCO World encouragement and strength”. entertained by traditional dancers, poets Book Capital program 10 years ago, The correctional facility currently and singers,” says Samantha. IPA attaches great importance to this international endeavour aimed at promoting books, reading and literacy. In South Africa, there were a number of initiatives and celebrations on World Book day, The Publishers Association of South Africa, organized a reading to Emsengeni Lower schools initiative practiced in the Western Primary were Cape, where publishers undertook thrilled to receive readings in 10 schools, selected from a list book donations given to them by the WCED. from Van Schaik. “Each WCED District was asked to select 5 schools, and publishers chose which schools they would like to visit. The other schools on the WCED list all received donations of books as well,”

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World Book Day 2013 Competition “In books I find …”

WINNER: Tumi Motswenyane “Inspiration and freedom, poetry and wisdom, laughter and motivation, humility and art. Books are weights for the mind and wheels for education. I also find fun family activities and cultures long lost through word of mouth. Books are the essence of evolution and power to understand ourselves as individuals and a united people.”

The Short List

“Amazing new worlds. Books comfort, “The answers to all my questions enlighten, encourage and help me and the bliss of company in silence.” to discover things about the world, – Cathy Rich others and myself.” – Marion Thomas

“Enlightenment, enrichment, fantasy, excitement, nail- “A world of knowledge and pictures biting drama, things to share, things to dare, things to painted with words, allowing me to ponder, things to inspire and of course I find myself! draw the pictures whichever way I I love and live to read.” – Amanda Sickle see them.” – Joshua Joubert

“Life described in words. Peoples’ experiences of life and “Pleasure that cinema is descriptions of their experiences. I love books because I unable to compete with.” can imagine I am the main character and while I am reading – Basil Ellman the book I can feel the same as the main character. Books enhance my imagination. – Mia du Preez

“Space and reason to live in another “Portraits of wounded beginnings and world. Invite myself in. Choose to stay and happy ever-afters, the mysteries of our leave as I please. Thanks to imaginative unknown world, and the queer exaggerated minds of writers.” – Lihle Mhlungu voices of love and hate.” – Amanda Sithole

“Coffers filled with gold, a wealth “Inspiration, courage, love, I learn more untold – in fact riches no end; solace about other people and cultures. I travel in grief, sighs of relief, a life with no the world, I become a different person.” regrets.” – Hettie Vos – Asanda Conjwa

“Hidden treasures of knowledge and “Solace, enjoyment, education, escape, recreation, wisdom to be gained from experiences information, expansion of my universe, in short – and tales of others. It is the best form all I need to feed my brain.” – Linda Barnard of empowerment.” – Bongi Mbuli

“My escape. The place where I can forget about school, friends, parents, the world. “Reading is good, reading is It is a different place where my imagination is guided and when I put the book fun, reading is for everyone!” down it will run on its own of what could happen with a little more dreaming. It is – Ruan Rousseau my escape from reality to a place inside of me – my inner child in an older body.” – Zulfa Arends

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FLF 2013 In pictures

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Jenny Hobbs tells us that this year’s Africa and the town was full to bursting, year’s official programme. International Franschhoek Literary Festival was the with guest houses and restaurants guests Alexander McCall Smith, Kate biggest and best yet. Ticket sales, which fully booked over the three days of the Mosse, Antony Beevor, AD Miller and opened in March, flew from the start. festival. The only problem as far as we Laurent Binet charmed the crowds, With record numbers of pre-purchased are concerned is that we were unable to while local authors debated topics tickets at 11 000 and a total approaching attend for the first time in three years. from politics to fly-fishing. Highlights 12 000, the festival was almost fully Events kicked off on Monday with the included a number of debut and first booked before it began. second Book Week for Young Readers, time authors, introducing audiences during which the FLF organizers to the exciting range of writing being “With record numbers of pre- continued their work promoting a love published in South Africa. Sessions purchased tickets at 11 000 and of reading and books throughout the addressing political issues were, as a total approaching 12 000, the Franschhoek community, by organising always, well attended and highly author visits to every class in the valley, charged! The diverse and exciting festival was almost fully booked reaching over 4 500 learners. The success programme stimulated and inspired, before it began.” of last year’s Book Week also led to with feedback on the festival being special events for schools in the main overwhelmingly positive. “The festival has grown 50% year on programme on Friday morning which Between sessions the book buzz in year,” Says Jenny, reminding us that last brought learners from Cape Town and town was fantastic and perfect weather year they sold 8 500 tickets and that was the Cape Winelands to explore topics added to the wonderful atmosphere. another roaring success. ranging from science to science fiction, “Planning starts now for FLF 2014 … Clearly the festival has become a history to teenage angst and humour. though this one will be a tough act to highlight for book lovers around South Over 160 authors took part in this follow,” say the organisers.

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1 FLf banner at sunset. 2 Pat Fahrenfort and Prof Njabulo Ndebele 3 Carol Paton, Richard Colland and Moletsi Mbeki 4 Marguerite Poland 5 Tan Twan Eng and Finuala Dowling 6 Anthony Beevor

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9 10 11

7 A full hall at the FLF. 8 Tony Leon 9 Alexander McCall Smith 10 School children at the FLF. 11 Jenny Crwys Williams and Kate Mosse

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Welcome Mpuka Radinku The new Executive Director for PASA

After an extensive search via an agency “Wow, I wish I was a thwasa and five interviews with the short-listed (sangoma in training) to get this one candidates, Mpuka Radinku has been right,” he began. “I guess the future appointed as the new Executive Director landscape will be determined by the of the Publishers Association of South performance of South Africa’s economy Africa (PASA). He applied for the which will impact on consumer and position, he says, as he believes he will government spending on books. If the be able to make a positive contribution economy improves, we are likely to see to the publishing industry. When he increased spending, but the opposite moves into the office on the 20th will obviously produce a less positive May, he will begin by reviewing all outcome. Also, the book industry needs PASA plans and activities to date; to continue, as it has been doing, to have “consolidate work done by my ongoing conversations with government predecessor and move forward to on legislation and policy options to implementing the overall objectives improve access to books. Working in of the Association,” he says. partnership with government to create a better climate for the industry to flourish “I will enjoy working will be critical to the improvement of literacy and the growth of a reading with all the publishing culture in South Africa. In addition, companies in South Africa the continued interaction of the South Mpuka has worked in the South African book industry with that of Africa and interacting with African publishing industry since 1986 and the rest of the world will provide a variety of important and is well known as an active member us with meaningful exchanges that thanks to his excellent networking skills. will help us innovate and expand our local and international He has strong management skills and market reach. “ stakeholders in the has the business acumen that comes from interacting at a senior level for “Working in partnership business value chain, many years, which will serve him well. among whom I include As Executive Director of an industry with government to create the SA Booksellers association, Mpuka’s focus will be much a better climate for the broader than before as he will be dealing Association.” with industry matters as opposed to plans industry to flourish will be and programmes of a single company. critical to the improvement Although Mpuka comes to Previously Mpuka worked as an PASA with a deep understanding of education publisher for both Maskew of literacy and the growth the challenges currently facing the Miller Longman and the South African of a reading culture in industry, this process will give him Institute for Distance Education (SAIDE) the opportunity to get in touch with before taking on the role of Publishing South Africa.” the finer details. “As I have been away Manager at the then Nasou Via Afrika, from the South African publishing where he was later appointed National “Both PASA and the SA Booksellers scene for over two years, I assume the Publishing Manger in 2005 and General Association should continue to re- biggest challenge facing the publishing Manager Via Afrika International in 2009. energise their relationship with industry is the creation of a conducive “I will enjoy working with all customers and key stakeholders in order climate for the industry to flourish. This the publishing companies in South to ensure their sustainability. To this challenge is closely linked with the need Africa and interacting with a variety end, the two Associations may need to to enable the industry to better engage of important local and international negotiate new challenges brought about with the ever changing market needs. stakeholders in the business value chain, by changing customer needs; these needs Also, the publishing industry would among whom I include the South African that may necessitate a re-orientation of have failed in its overall mission if it Booksellers Association,” said Mpuka of the ways in which the two bodies do does not participate meaningfully, and his new role. business,” he added. in collaboration with other stakeholders, We asked what he thought the “My message to Booksellers in South in efforts to improve the literacy levels future landscape of the book industry Africa is that I hope the relationship in South Africa,” said Mpuka of the in South Africa looks like, his reply between them and Publishers remains challenges he will be faced with. was circumspect. positive.”

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GENERAL TRADE NEWS » “Although many European Mail and the African Broadcasting Publishers’ online communities to Channel‚ which owns Summit double by 2015 territories are still Television‚ 100% under the control The number of publisher-owned online struggling, the London of TMG. communities is set to more than double The full acquisition of BDFM by over the next two years, according to Book Fair was reportedly TMG will allow for economies of scale, new research released by Publishing one of the busiest an integrated operations platform and Technology at The London Book Fair operational synergies, and will permit this year. in recent years and BDFM, under unified ownership, to The study, conducted by Bowker optimism was back.” accelerate its digital transformation. Market Research, found that two thirds “Importantly, the acquisition of responding publishers currently host Many enthused about digital agreement supports editorial indepen­ reader communities, and that this is set discussions taking place. Michael dence through an independent editorial to rise to over 90% over the next two Bhaskar, digital publishing director at committee …. In addition, TMG years. A quarter expect to have seven Profile, said: “There’s been lots of good believes it can further develop and or more networks up and running by talk about where e-books are moving, enhance the current BDFM television 2015, with many respondents predicting especially in terms of library and offering, which it believes could be a a huge growth in the number of online business-to-business models. The whole growth area,” TMG said. communities for their company, from a mood is upbeat.” current average of 2.1, to more than five www.thebookseller.com “Times Media Group over the next two years. The survey, which included UK and is doing some serious US publishers across trade and academic Books are my Bag restructuring and has sectors, revealed that trade publishers are Launched at the London Book Fair, currently most engaged in this area with the Books Are My Bag promotion has also labelled Gallo 86% of respondents owning an online received a lot of coverage. M & C Saatchi Records, Nu Metro community in some shape or form. founding partner James Lowther said the Although currently only 16% of all scheme was intended to be “a movement and its book retailers, respondents viewed online communities rather than a campaign”, adding that Exclusive Books and as viable direct sales channels, the it would utilise people on the street to formats that have benefited most “express their love of bookshops”. The Van Schaik, as noncore from online community activity are bags with their slogans are meant to be assets that will be e-books for trade publishers (40%) “hundreds of thousands of small posters and online resources for academic on the street”. disposed of at the publishers (67%). Patrick Neale, president of the right price.” www.publishingtechnology.com Booksellers Association, said the campaign was a perfect example of TMG is doing some serious a conversation between publishers restructuring and has also labelled A busy London Book Fair and booksellers. He said he hoped Gallo Records, Nu Metro and its book Although many European territories bookshops would be part of a high street retailers, Exclusive Books and Van are still struggling, the London Book renaissance, adding that the industry Schaik, as noncore assets that will be Fair was reportedly one of the busiest had in recent years “concentrated too disposed of at the right price. in recent years and optimism was back. much on cold transactions and … Rand Merchant Bank has been asked The Bookseller reported A M Heath forgotten about relationships”. to advise on the sale of Exclusive Books agent Oli Munson as saying: “I think www.thebookseller.com and Van Schaik. It is understood that the the general vibe internationally is that books division would be sold through the mood of ‘constant nosedive’ has an auction process, probably to the changed, and now there are green shoots Times Media Group seals deal to highest bidder. in some places. However Spain and buy Pearson’s BDFM stake As yet no offers have been made on Portugal are still struggling.” TIMES Media Group (TMG) has either of the book retail chains, though Suzanne Cullum, rights executive reached an agreement with Pearson Stephan Erasmus of Van Schaik said he at Summersdale, said: “I think there’s a Overseas Holdings to acquire Pearson’s didn’t think that a change in ownership feeling that some of the bigger European 50% shareholding in BDFM Publishers. would effect the running of the busi­ players are backing off a bit. The other The deal was struck through its sub­ ness too much as Van Schaik is still side of that is it gives more space to sidiary Avusa Publishing Proprietary experiencing growth and there is little others, like companies from eastern Limited. Business Day reported that the or no room for retrenchments. Europe. It’s a lot more diverse.” deal puts Business Day‚ the Financial www.bdlive.co.za

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Progress in e-lending A welcome turn of the tide

For many people working in The preamble to the review published waiting for publishers to set their terms. In public libraries, March and on the IFLA website, notes that America, where around three-quarters of commercial dissemination of written public libraries lend e-books, each of the April of this year brought content in digital form has imposed a “big six” publishers has a different policy. welcome changes to the new and challenging reality for libraries, Simon & Schuster only signed a deal with e-lending debate and it seems publishers, authors and readers. 3M and the NYPL to distribute e-books “Libraries are confronting the into libraries in mid April, after the as if finally, some progress new reality where in many instances Sieghart Review was published. Hachette is being made. they are constrained from acquiring Book Group also announced in April commercially available e-books for their that, beginning May 8, it will make its full The UK Government published its collections under acceptable terms and e-book catalog, including new releases, recommendations about e-lending in conditions due to the rights holders’ available to nonprofit public and school March. Named the Sieghart review, the belief that they can control subsequent libraries across the US. HarperCollins’s report has effectively altered the tone of uses of digital works which are sold e-books expire after they have been lent 26 the conversation around e-lending and or licensed.” times. At the 80 libraries where Penguin already we are seeing changes. E-books in It goes on to say that “should is offering a pilot e-lending programme, libraries are still a very new development publishers/authors persist in withholding licences for its e-books expire after a worldwide. OverDrive’s first entry into the licensing or sale of e-books to year. Other publishers want to apply the libraries was in 2003, in America. In the libraries, IFLA believes that publishers/ limitations of printed books to digital UK, public libraries only started lending authors should be required in legislation ones. For example, some want public e-books five years ago with OverDrive to make available e-books to libraries libraries to replace e-books periodically, followed by Bloomsbury and Askews. under reasonable terms and conditions. In just as they have to do with real books that Today, according to an article by Helen jurisdictions where there is government get dirty and torn. Leech on futurebook.net, two-thirds of UK financial support for publishers and In South Africa, e-lending is in its early public library services offer e-books and authors, there is an especially strong days. So far there are two public library the third that don’t give three reasons for argument to be made that societal access networks that subscribe to OverDrive. non participation: “the poor range of stock to published works through libraries “One of the major advantages of available, the volatility of the technology should be mandated by government.” OverDrive is their very strong digital and the market, and the set-up costs.” The report sets out the following rights department which manages all “But things are looking up”, says Helen. principles: copyright and licensing issues,” says “Shortly before Christmas, Random House • Public libraries should be able to offer Kirston Hoets of Booktalk the official released its backstock to OverDrive, a remote e-lending service to their reseller of OverDrive in SA. which provided welcome content just in readers, free at the point of use; “Currently, OverDrive work with over time for those people who were given • The interests of publishers and 1500 publishers, a number that continues e-readers for Christmas. And now the booksellers must be protected through to increase. OverDrive carries a million Sieghart Review has recognised the ‘frictions’ that limit the supply of plus digital titles (and growing) in their importance of the public library service in e-books in the same way that physical Content Reserve (online catalogue) in the reading chain and the need for services book loans are controlled; America. In the South African Content to keep pace with people’s reading habits, • Pilot projects later in the year should Reserve context there are over 300 000 recommending that e-lending is free and test business models and help gather titles with thousands of new titles added that downloading be possible remotely, evidence of best practice; and monthly. As subscription support grows in which is something that most public • The Public Lending Right should a territory OverDrive works and negotiates librarians feel passionately about.” be extended to on-site e-loans, with with local publishers to include their The IFLA released their background consideration further ahead to digital titles in the relevant OverDrive paper on e-lending on the 1st April. The including remote e-loans. Content Reserve,” she adds, explaining document defines a set of principles their business model and services. to guide library professionals as they A series of pilot projects between The Nelson Mandela Bay grapple with the complicated process publishers and libraries this year, using Municipality has been working with of negotiating e-book licenses with established literary events, will test OverDrive for 18 months now and is publishers and resellers. The paper was business models and user behaviours to proud to advertise that e-books and created to help all library professionals help provide a solid evidence base for audiobooks are available 24/7 from seeking to provide downloadable e-book going forward. their library website and all the library content to their users, and is broadly No country as yet has a settled policy member needs is an internet connection drafted to maintain relevance across on e-lending. The Sieghart Review is the and a reading device to access the IFLA’s 150 member countries. first of its kind. Other governments are e-media library from anywhere. “The

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service went live to the public in July May that Four Corners of the Sky had an “What is certain is that the industry 2012, and is keen to promote itself as Amazon Best Sellers Rank of 149,512. is changing very quickly and each one a portal to information in any format,” OverDrive and Sourcebooks were set of these stakeholders has a right to says Karlien de Klerk, Head Libraries: to present early results at BookExpo feel anxious. It is easy to focus on the Technical Services of the Nelson Mandela America (BEA) which was underway at challenges posed by digital developments, Metropolitan Municipal Libraries. the time of going to print. rather than of the opportunities offered. “New titles are added to the site every In a press release issued by the This review, published today, does not try month, and with the number of smart Department for Culture, Media & Sport to predict the future for the industry as phones owned by scholars and students in the UK, Minister Ed Vaizey MP, said a whole. It is more narrowly focused on increasing, the service is now adding that the lending of e-books by public the issue of the lending of digital versions young adult books to its offering. The libraries will enhance library services for of books by public libraries, offering number of regular users is now at 495 users, but the interests of booksellers and practical and realistic suggestions for and growing as the selection of books for publishers must be protected too. how to manage this ‘revolution’ in a way loan increases. The main advantage to the “The public library service is that makes sense for all.” user is access 24 hours a day, no fines for changing. And e-lending represents one late returns, and saving fuel by not having of many technological developments to drive to the library,” she adds. that can help it meet the increasingly Review of E-Lending Published, 27 March The Free State Provincial Library high expectations of their membership. I 2013, www.gov.uk Services joined up with OverDrive in welcome William Sieghart’s review, and Libraries and e-lending—it feels like we’re November last year and has made the hope that all those engaged in the sector making progress, by Helen Leech , service available to all registered library can play their part in moving forward the 25 April 2013, www.futurebook.net users in the province. proposed developments.” IFLA Principles for Library eLending, “Users can access the service from The Author Willaim Sieghart, 10 April 2013, www.ifla.org the comfort of their homes and we have said ” The UK publishing industry is E-books mean a plot twist for public also started with a programme to provide undergoing a digital revolution, the libraries and publishers, 23 Mar 2013, e-readers that users can use in libraries full impact of which will transform the www.economist.com to access the online titles,” says Jacomien structure of publishing, bookselling www.digitalbookworld.com Schimper, director of the Freestate and book borrowing, whether we like OverDrive and Sourcebooks to Launch Library Services. it or not. What this means for each Ambitious Ebook Data Experiment, In May, OverDrive and Sourcebooks participant, whether they are a writer, by Michael Kelley, 3 May 2013, launched an innovative and ambitious agent, publisher, wholesaler, retailer, http://lj.libraryjournal.com pilot program whose goal is to clearly librarian or reader, is as yet unclear.” demonstrate the impact library e-book lending has on book sales and author recognition. OverDrive sent a letter in early May to about 35,000 librarians worldwide and invited them to opt in to a program that was set to run May 15 through June 1 and allow all participating libraries to feature Leading digital media services for libraries simultaneously on their OverDrive home page, at no cost, a single title from Sourcebooks. The book wasFour Corners of the Sky by Michael Malone. “We want to demonstrate once and for all the enormous influence of the library enjoy eBooks, demographic, and that when libraries put an e-book in their catalog it serves a audio books valuable role in increasing exposure and engagement with an author’s work,” said and more from Steve Potash, OverDrive’s CEO. During the 18-day program, data your library. associated with the title was set to be closely tracked. Sourcebooks, which has worldwide rights to the book, planned to chronicle the impact on sales not only for this particular title but also the effect on the other seven books that The Official ReselleR Of OveRDRive in sOuTh afRica Malone has published with Sourcebooks. The Amazon rankings were also set to be monitored. Michael Kelly on 011 325 2266 • [email protected] lj.libraryjournal.com reported on the 3rd

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NEWS ON LIBRARIES » The IET Digital Library houses all and iTunes.Afribooks will target both IET’s digital library of the IET’s engineering research and locals back home and expat South The Institution of Engineering and information, which includes content Africans around the world. Technology (IET) launched their next from 128 journal and magazine titles, “Digital publishing in South Africa generation IET Digital Library with 300 e-books and 1,300 conference is in something of a no-man’s land at Publishing Technology early this year. publications, comprising 255,000 articles the moment,” explains Tim Richman, Launched on Publishing Technology’s ranging back to 1872, 5,000 e-book managing director of Burnet Media. pub2web platform with intrinsic chapters, and 36,300 conference papers. “There is a steadily increasing market, semantic web technology, the fully The IET’s recently announced but it appears to be more interested in redeveloped online hub is one of open access journal, The Journal of buying international titles rather than the IET’s key digital resources and is Engineering was added to the site local. We believe AfriBooks offers a great designed to improve the speed and ease in April. opportunity to take easily accessible, with which academic and corporate www.ietdl.org well-priced content to a wider audience, users and the Institution’s 150,000-plus both within South Africa and abroad.” international members access its wealth The AfriBooks library container app is of digital content. Library app with South African free to download via iStore or Google books now available on iTunes play. Launch prices for e-books within “The Institution of Engineering and Google Play AfriBooks vary from R45 to R80. New On World Book Day, South African titles will be added to the AfriBooks and Technology (IET) launched digital publishers Berg + Bach, in container each month, varying from their next generation IET collaboration with Burnet Media, recent bestsellers to niche titles to novels Digital Library with Publishing launched AfriBooks: an ever-expanding that have gone out-of-print. selection of entertaining and irreverent www.berg-bach.com, Technology early this year.” South African e-books on Google Play www.burnetmedia.co.za

Source: University of Pretoria's Department of Library Services 2010 Annual Report

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10001585CT_VANSCHAIK POSTER_A5_Landscape.indd 1 2012/11/01 12:32 PM 24 LIBRARIES << BACK TO CONTENTS << BACK TO CONTENTS

Open-Access publishing Implications for the future of academic publishing

basically the full budget of an African university library. When one thinks of how it could influence local research and effectively level the playing ground, it is a movement that makes a lot of sense. But how will it affect academic publishing? Firstly, it is important to understand some key concepts of Open Access.

Key concepts in Open Access

iStockphoto • Green OA Self Archiving, in which authors publish in any journal and then self archive a version of the article in their institutional repository for free public use. Gold OA Publishing is when Authors publish in an open access journal that provides immediate OA to all of its articles on the publisher’s website. “Open Access (OA) The business model of academic • Open content is OA but journals is unique in that academic includes the right to modify literature is digital, online, publishers have always been blessed with the work. This has been used free of charge, and free a constant market, as every university for textbooks, where lecturers needs to subscribe to a multitude of are given the right to modify of most copyright and journals to keep up to date with their the text for their courses. Or it licensing restrictions. In an research. Additionally, the academics is used to encourage creative writing the articles aren’t paid by the collaboration or research Academic context, it refers publishers – after all, the university development. to the practice of providing already pays them to do research. Other • Open Education Resources scientists who are asked to review (OER) are electronic supporting unrestricted access via the and edit the article also provide their materials and resources that Internet to peer-reviewed services for free. Overly simplified; are OA. This term could academics write and edit the material include textbooks. They can be scholarly journal articles.” for the publishers, who then sell it downloaded and printed and back to them at a steep price. But that modified (In South Africa they Open Access (OA) literature is digital, is all changing, writes Julie Blusse on are referred to in the DHET online, free of charge, and free of most the Radio Netherlands website. “Last Green Paper.) copyright and licensing restrictions. year (2012) witnessed governments – In an Academic context, it refers to perhaps the largest funders of scientific Conventional non-OA journals the practice of providing unrestricted research – joining the ranks. The UK cover publishing costs through access access via the Internet to peer-reviewed and the European Commission now tolls such as subscriptions, site licenses, scholarly journal articles. It is a force government-funded researchers to pay-per-view or only provide OA after worldwide movement that is gaining a publish in open access journals, which a 6-12 month embargo period. Active serious groundswell of support. It has are freely accessible to all or, at least, debate over the economics and reliability direct and widespread implications to self-archive research in open access of various ways of providing OA for academia, medicine, science, university repositories.” continues among researchers, academics, industry, and for society as a whole, as In Africa, classified as a developing librarians, university administrators, well as (and this is the more worrying country, open access to research is even funding agencies, government officials, part) serious implications for the more important as the financial barriers commercial publishers, editorial staff and publishing and bookselling industries, to many of the best international society publishers. as yet another of their revenue streams journals are extreme, going into the According to the OA Discussion comes under threat. tens of thousands of dollars, which is Document prepared by the PASA Legal

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“In the last few months business models that represent some of the options being followed by other Open Access (OA), in publishers or suggested by writers on various manifestations, the subject. 1. The author, the author’s institution or has been gaining ground the research funder pays a publishing and exposure. It is fee. This would help particularly if the publisher published only open commonly held that access material. exponential growth in 2. The website or portal on which the OA material is archived charges a site research output and supported by more resources online. The licence or subscription or pay-per- toll-access (TA) journal Cape Town Open Education Declaration view fee to the institution using it (but (Shuttle worth Foundation and Open the user working or studying at the prices, amid diminishing Society Foundation) calls for educators institution gets free access). university library budgets, and learners to create resources and to 3. The publisher is subsidised by release their learning resources for open the institution whose research necessitate OA.” and free use. The DHET Green Paper it publishes. (www.dhet.gov.za/portals/0/Documents/ 4. The publisher sells the product first, Affairs committee, “In the last few GreenPaper.pdf) indicates in sections before it is made OA. And there is an months Open Access (OA), in various 8.1 and 8.3 that the DHET would embargo period before it is released. manifestations, has been gaining ground like to support the development and 5. Advertising revenue, on the website and exposure. It is commonly held that co-ordination of a network of online from which the product is accessed. exponential growth in research output providers to develop ’well researched, 6. The digital book is made free online and toll-access (TA) journal prices, amid high-quality, national learning and a print copy can be purchased diminishing university library budgets, resources’ to be made available as OER. POD from the publisher at cost plus necessitate OA. Calls are increasingly a mark-up. made for removing price barriers as “The reasons for the 7. The print textbook is free but users well as relaxing licensing and copyright pay for the dynamic e-textbook with restrictions on scholarly journal articles resistance by teaching resources embedded in it. and for further OA experimentation institutions to using 8. Time-restricted access to e-textbooks with scholarly monographs and edited from a single computer. works. OA activism is not limited open textbooks include 9. Authors of open access textbooks are to scholarly material but extends to that they are not as paid a grant by the institution using OA teaching and learning materials them so that there is no copyright (‘open education resources’ and comprehensive, reliable or royalty; or the author gets a ‘open courseware’).” or authoritative as percentage of the sale of print copies The Registry of Open Access and study aids. Mandatory Archiving Policies traditional textbooks, for (ROARMAP) lists four South African which publishers do the Some of these models imply restricted universities that have documented their open access. It would be interesting to OA archiving policies: University of screening, and that they know what PASA as an organisation Johannesburg, University of Pretoria, are not necessarily course- believes would be workable in the Unisa and University of Stellenbosch. industry, but it seems that time, and The University of Kwazulu-Natal gives or curriculum-appropriate specific circumstances surrounding each their policy on the website for UKZN for particular educators publisher and author will determine Research Space. All require, to varying exactly what the implications of the degrees, all publications or research or lecturers.” Open Access movement will be. papers or theses to be self-archived on the institution’s repository. The reasons for the resistance by teaching institutions to using open Open access, http://en.wikipedia.org Open Access Textbooks and Open textbooks include that they are not as Open access –recent developments and Education Resources (OER) comprehensive, reliable or authoritative topical issues, PASA Open access Open access textbooks are created as traditional textbooks, for which information document, 30.1.13 using free content and (usually) free publishers do the screening, and that Discussion document prepared by PASA software. They are being created as they are not necessarily course- or Legal Affairs Committee, February 2013 part of the broader OER movement, curriculum-appropriate for particular Breaking down the academic paywalls, which includes open courses, course educators or lecturers. in Africa too, by RNW Africa Desk, material, modules, textbooks, videos, 5 April 2013, www.rnw.nl tests, software, etc (seewww.arl.org/ New business model options Knowledge behind barriers, by spare/oer). There is a view that hard Open access needs to be funded, Julie Blussé, 5 April 2013, www.rnw.nl copy textbooks should shrink and be somehow. Below is a list of a variety of

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ACCADEMIC AND EDUCATION NEWS » In a formal submission to Parliament include Berkeley, the Massachusetts Department allocates R30m to last month, the Department of Basic Institute of Technology (MIT) and the reward schools Education maintained provinces had University of Toronto, pioneered lecture The Western Cape Education Department delivered more than 96% of textbooks and capture and has been offering free is allocating R30 million of its 2013/14 stationery to schools for the 2013 year, broadcasts of popular lectures online for budget to reward schools for good with Limpopo reporting 99% delivery – as long as five years now. performance in numeracy and literacy although the systems used for verifying tests scheduled to be written in October. delivery were questioned by MPs. “EdX is a not-for-profit www.bdlive.co.za The department has also increased its enterprise founded by allocation to special needs education by R43m, compared with last year. Harvard and MIT that offers In his budget speech last week, MEC The latest indictment on SA’s a number of free online Donald Grant said the Western Cape education system already led the country in the provision of South Africa’s maths and science courses while using the special needs education and had allocated education is second last in the world, platform to research how 5.7 percent of the budget to this sector or ahead of Yemen, according to a World R894.7m. Economic Forum report 2013, which students learn and how Casey said more than R10m would also pointed out that South Africa’s technology can transform be used for infrastructure improvement, costly access to information and learning on campuses including the construction of additional communication technologies (ICT) is workshops at skills schools. hampering its competitiveness. around the world.” More than R9m would be spent on “Going up two positions, South learning and teaching material as well as Africa is in 70th place. Despite a sharp EdX is a not-for-profit enterprise teacher training at inclusive education improvement in the development of its founded by Harvard and MIT that institutions while R3.2m has been ICT infrastructure (59th) – notably in offers a number of free online courses allocated for machinery and equipment. terms of international Internet bandwidth while using the platform to research A total of R8.9m would be spent on capacity (66th) – and a strong uptake by how students learn and how technology pupil transport. the business community (33rd), the ICT can transform learning on campuses www.iol.co.za impacts (92nd), particularly the social around the world. The only requirement ones (112th), remain limited. for taking one of the classes offered by “The perception of a lack of clear an edX university is having a computer Rights body probes delivery of government vision (105th) to orchestrate and an internet connection. More than learning materials and implement a holistic ICT strategy 150,000 people from 160 countries The South African Human Rights for the country, coupled with deficiencies registered for MIT’s first edX course, Commission has stepped into the in the educational system for some Circuits and Electronics. continuing furore around the state of segments of the population (102nd), play Students who complete edX courses textbook delivery to public schools, negatively in this process and outweigh receive “certificates of mastery” but embarking on an investigation a rather positive political and regulatory don’t qualify with degrees or diplomas. into the state of children’s access to framework for ICT development (21st) This doesn’t mean that you can’t get a learning materials. and pro-business environment (55th),” valid university degree online, however. National and provincial education the report read. The University of Wisconsin offers officials were summoned to provide http://mg.co.za a legitimate degree that requires no written and oral responses to the classroom time unless the programme commission in early April, as the has clinical or practical components that human rights body seeks to produce a E-learning in 2013: must be completed. comprehensive report on the state of the Open knowledge Universities have offered free delivery of learning materials to schools The use of video and “lecture capture” and “massive open online courses”, or across South Africa. The commission is the possibility of completely lecture-free MOOCs, for some time, but the also tasked with determining a future university degrees have the potential to University of Wisconsin is the first to strategy for monitoring delivery of make tertiary education more affordable organise them into a bachelor’s degree. learning materials, as well as establishing and accessible than ever before. Introducing similar initiatives into appropriate redress for all affected schools. Lecture capture is a hot topic in the South African learning landscape Basic Education Minister Angie tertiary education in the US and the UK could open up tertiary education to a Motshekga has promised that come 2014, right now. It simply means shooting video far wider audience. Open knowledge is sharing textbooks would be “a thing of of lectures and broadcasting them free definitely a space to watch in the digital the past” as the department implemented over the internet. Harvard University, learning realm. its “one-textbook-one-pupil” policy. now one of the edX universities, which www.bizcommunity.com

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The Executive Committee of the South African Booksellers’ Association would like to thank the following members for acknowledging their ongoing support by remitting their annual membership fees*:

CONTACT CONTACT BOOKSHOP STREET ADDRESS E-MAIL ADDRESS & WEBSITE BOOKSHOP STREET ADDRESS E-MAIL ADDRESS & WEBSITE NUMBERS NUMBERS

4 Sure 109 Forest Drive, Pinelands, 7405 [email protected] 021 532 3456 32 Errol Sprig Avenue, Vulindlela [email protected] Dikha Booksellers 047 531 3627 28 Elton Street, Southernwood, abaseafrika@mweb.co.za Heights, Mthatha [email protected] Abase – Afrika 043 742 0207 East London [email protected] Early Readers 10 Jukskei Avenue, Gallo Manor [email protected] 011 802 2513 Nedbank Building, 57 Heerengracht Eastern Cape School Adams & Co Cape Town [email protected] 021 421 2462 37 First Avenue, Norwood Mthatha [email protected] 047 534 2799 Street, Cape Town Supplies 341 Dr Pixley kaSeme, West Street, [email protected] Shop 3 ECDA Building, York Road, Adams & Co 086 134 1341 Easy Reach Stationers [email protected] 047 532 2758 Durban [email protected] Mthatha 33 Bertha Mkhize Victoria Street, ECA Bookshop 69 Sandpiper Avenue, Grassy Park [email protected] 021 706 4865 Adams & Griggs [email protected] 031 319 4400 Durban 22 Commercial City, Queen Street, Emanzini Business Lines [email protected] 031 305 7446 3 Westgate Centre, Jagger Street, addisstationers@webmail. Durban Addis Stationers 039 737 4577 Matatiele co.za [email protected] 13 Prinsman Building, 327 [email protected] Ronette, 30 Lotus Road, Emanzini Business Lines 012 322 2992 AEPA [email protected] 021 761 0543 Schoeman Street, Pretoria [email protected] Lansdowne [email protected] Exclusive Books Head 1st Floor Avusa House, 4 Biermann 84 Rhodes Street, Quigney, mary@africanbookconnection. [email protected] 011 798 0000 African Book Connection 043 722 2114 Office Avenue, Rosebank East London co.za [email protected] Unit 8 Engineering Close, [email protected] Unit 7 Nkwazi Park, Moffatt Drive, Afro School Suppliers 011 708 6334 Faniza Business Enterprise [email protected] 031 462 7778 Engineering Close Road, Kya Sands [email protected] Ballito Business Park 10 Villa Montina, Mulbarton Road, Central Car Park, Murchison Street, Alicanie Book Distributors [email protected] 011 465 5160 Favourite Stationers [email protected] 034 315 4467 Beverly, Lonehill Newcastle Allies Bookshop Erf 159, Main Street, Flagstaff [email protected] 083 364 2579 Shop 20 Walmer Park, Main Rd, [email protected] Fogarty’s Bookshop 041 368 1425 Alusia Trading 14 Aubert Street, Qumbu [email protected] 047 553 0206 Walmer, Port Elizabeth Office 109 AA House, 2 Rink Street, amazadevelopment@gmail. 3rd Floor Meischke’s Building, Amaza Development 041 585 0738 Frank R. Thorold [email protected] 011 838 5903 Port Elizabeth com 42 Harrison Street, Johannesburg 35 Eagles Street, Frankie and Fred 41 Hume Road, Dunkeld, 2196 [email protected] 011 786 0095 Apex Office National [email protected] 043 642 4511 King Williams Town Shop 32, Eldoraigne Village Mall, [email protected] Galileo Books cnr Saxby & Frederick Street, 012 654 2779 No 3 Imizi Court, c/o Leeds & [email protected] Audors Delivery & Supply Craister Street, (opp) Metropolitan [email protected] 047 5311 116 Centurion [email protected]. Place, Mthatha Geodis Wilson Manhatten Road, Airport Industria, com 021 386 0136 3 De Waal Park, 1 A Greenville Cape Town Bargain Books [email protected] 021 706 1461 www.roli.com Road, Diep River No 85, Hennopsrivier 489JQ, Distict Lithotech House, Hampton Park, 20 [email protected] Hadeda Book Service [email protected] 012 659 0120 Bidvest Paperplus 011 706 6751 Pretoria Georgian Crescent, Bryanston [email protected] Hancri Best Bookshop 44 Nojoli Street, Somerset East [email protected] 042 243 2024 Boland Skryfbehoeftes Hoogstraat 114, Worcester [email protected] 023 344 3080 Shop 7, The Wembley Shopping J 544 Mgonswana Road, Bongo Book Supplies [email protected] 031 569 1105 Hargraves Library Service Centre, cnr Commercial & Boom [email protected] 033 342 7474 Kwa Mashu Street, Pietermaritzburg 70b Loch Avenue, Parktown West, [email protected] Book Express [email protected] 011 482 8433 Hargraves Library Service 5 & 7 Speke Street, Observatory 021 447 5682 Johannesburg [email protected] 71 Roeland Street, Zonnebloem, Office B4, The District, Book Lounge [email protected] 021 462 2425 [email protected] or Cape Town Horizon Library Service 41 Sir Lowery Road, Woodstock, 021 469 8940 99 Frere Road, Vincent, [email protected] Book Nook [email protected] 043 726 9294 Cape Town East London idutywabookshop@webmail. Shop 42 Kensington Square, 53 Books & Books [email protected] 031 563 6288 Idutywa Bookshop 121 Richardson Road, Dutywa co.za 047 489 1154 Kensington Drive, Durban North [email protected] Unit 2, Elec Park, Teejay Road, Ikwezi Computers & D2 Textile Road, Vulindela Heights, Books 24/7 [email protected] 021 981 1270 [email protected] 047 531 0006 Brackenfell, Cape Town Stationers Mthatha 2 Cheviot Place, Bonnie Doon, 043 735 7138 2 Xalanga Street, Southerwood, Books Etc [email protected] Imizamo Trading 123 [email protected] 047 531 4745 East London 043 735 4138 Mthatha Books Only 366 Kent Road, Ferndale, Randburg [email protected] 011 326 0069 127 York Road, Meakers Building, Impumelelo Bookshop [email protected] 079 797 2658 Shop N61 Cape Gate Shopping Mthatha capegate@exclusive-books. Books@Cape Gate Centre, Cnr Okavango & De Bron 021 981 2124 Ina Booksellers & No. 50 Makaula Avenue, Mbuqe co.za [email protected] 047 535 7762 Rd, Brackenfell Stationers Park, Mthatha Books@Blue Route Shop G128, Blue Route Mall, Tokai 021 712 5898 ulwazilwandile@vodamail. Iqhayiya Bookshop 179 Will Street, Tsolo 083 259 9436 Shop 66 Mooi River Mall, Cnr co.za Books@Mooi River Govan Mbeki & Nelson Mandela, 018 293 3112 mvelasemfingwana69@ Shop 9, AMCA Centre, Metropolitan 039 253 1586 Potchefstroom Irwing 623 Stationers gmail.com Building, Lusikisiki 047 532 4888 Shop S0180 Westgate Shopping [email protected] Books@Westgate Centre, 120 Ontdekkers Road, 011 768 8104 F26 Main Street, Office No 11, Isingqi Projects cc [email protected] 082 051 8536 Roodepoort Bizana Shop L53, Westwood Shopping 2323 DDT Jabavu Street, westwood@exclusive-books. [email protected] 082 372 8871 Books@Westwood Centre, 16 Lincoln Terrace, 031 266 6492 Isisele Booksellers co.za Southridge Park, Mthatha Westville 14 Boboyi Street, Kwanobuhle, Itaweb [email protected] 977 6200 Hyde Square Lower Level, cnr Uitenhage Booktalk Jan Smuts Avenue 7 North Road, [email protected] 011 325 2267 Shop 2, 228 Effingham Road, J. R. Behari cc 031 563 8751 Hyde Park Redhill Shop 10, Cascades Centre, 403 Mzaza Building, Main Street, Bookworld [email protected] 033 347 1361 Jaytee Stationers [email protected] 039 255 1809 Pietermaritzburg Mount Frere 220 Voortrekker Road, Monument, 011 954 5273 Juta Bookshop: Head Sunclare Building, 21 Dreyer Street, Bothma Boekhandelaars [email protected] [email protected] 021 659 2300 Krugersdorp 1739 Office Claremont [email protected] 4th Floor 11 Adderley Bldg, 11 Breakthru Investments 9 Prestwich Avenue, Mthatha 047 532 5444 Kalahari.net [email protected] 021 468 9200 [email protected] Adderley Street, Cape Town Shop 24 Highland Mews Centre, Shop No. 1, 270 Main Street (Siza BT Boeke [email protected] 013 692 4814 Keletso Bookshop [email protected] 039 737 3675 Klipfontein, Witbank Hardware Building), Mount Fletcher Business Technology [email protected] Kenart Stationers 6 Union Street, Empangeni [email protected] 035 772 1921 7 Tylden Street, Queenstown 045 839 2183 Centre [email protected] Khanyisa Bookshop 62 Cumberland Road, Mthatha [email protected] 047 532 2926 [email protected] Khulani Bookshop 11 A North Street, East London [email protected] 043 743 5129 C N A Edgardale (Head Edgardale Head Office, 1 Press 011 495 6795 msnow@@edcon.co.za 33 Deodalene Street, Goss Bus Office) Avenue, Crown Mines (M Snow) Khumbi Trading [email protected] 039 253 1663 [email protected] Rank, Lusikisiki [email protected] Komani Stationers 109 Cathcart Road, Queenstown [email protected] 045 838 3455 Caxton Books 21 Warrington Road, Kenilworth 021 683 6654 [email protected] L. J. Armstrong Royal Court, 42 11th Street, [email protected] 011 485 1337 62 Queen Victoria Street, Booksellers Orange Grove Centre for the Book cbreceptionnlsa.ac.za 021 423 2669 Cape Town Langa Bookshop 82 Main Street, Flagstaff [email protected] 039 252 0181 [email protected] [email protected] Clarke’s Bookshop 211 Long Street, Cape Town 021 423 5739 LAPA Uitgewers 380 Bosman Street, Pretoria 012 401 0700 www.clarkesbooks.co.za www.lapa.co.za Shop A8, Bellville Business Park, 66 Carr Street The Mills, 3rd Floor, Coalition [email protected] 021 949 8220 Learning Channel [email protected] 011 639 0179 Voortrekker Road, Bellville Newtown Cornea Boeke 9 Van Riebeeck Street, Groblersdal [email protected] 013 262 4188 Lelomso Booksellers No 26 Fuller Street, Butterworth [email protected] 047 491 8360 Denosa 605 Church Street, Arcadia, Preoria [email protected] 012 343 2315 Lemur Books [email protected] 011 907 2029 diamondpridestore@gmail. 14 Gleneagle Complex, Epsom Diamond Pride Trading Ntsimbini Location, Bizana 073 2075 813 Liko T Suppliers [email protected] 043 735 2907 com Road, Stirling

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Continued …

CONTACT CONTACT BOOKSHOP STREET ADDRESS E-MAIL ADDRESS & WEBSITE BOOKSHOP STREET ADDRESS E-MAIL ADDRESS & WEBSITE NUMBERS NUMBERS

Luto Booksellers 98 Main Street, Kokstad [email protected] 039 727 5134 S A Copiers & Stationers 12 Durham Street, Mthatha [email protected] 047 531 0163 Lwazi Booksellers & Sakhisiwe Booksellers 302 Bashee Street, Cala [email protected] 072 416 7565 10 Portland Road, Philippi lwazibookseller.telkomsa.net 021 372 4700 Stationery Shop 2, cnr Whach & Richardson Shop No 11B Choice Plaza, Sankomsi Booksellers Road, Nombambela Complex, [email protected] 076 689 2292 Lystar Bookshop [email protected] 072 990 9438 Matatiele, Mthatha Idutywa Shop 2 GGR Centre, 224 Main 1st Floor, Metropole Plaza, 98 M. G. Redhi Booksellers [email protected] 032 945 1240 SAPnet [email protected] 021 853 3564 Road, Tongaat Beach Road, Strand 015482 ask for F11 Silverberg Terrace, Steenberg Maanege Bookshop Ga-Nchabeleng 1211 Scholars Bookshop Office Park, Silverwood Close, [email protected] 021 700 2578 Maclear Wholesale 4 Balfour Road, Vincent, 5247, Westlake [email protected] 043 726 5256 Stationers East London Sikho Booksellers & C 19 Philippi Complex, Philippi [email protected] 021 371 5599 Makafundwe Stationery 20 Grahamstown Road, Sydenham, 041 484 5002 Services Industria, Philippi [email protected] & Print Port Elizabeth / 4229 Simema Trading & 36 Monticola Estate, Muller St [email protected] 083 654 0996 Mamarie Educational Investments South, Buccleuch 30 Main Street, Flagstaff [email protected] 039 252 0051 Booksellers 4 Cavendish Road, Vincent, East [email protected] Simo Solutions 043 721 0060 Maranatha Booksellers 37 High Street, Grahamstown [email protected] 046 622 8029 London [email protected] & Service 69A Voortrekker Street, Bellville [email protected] 021 949 0842 Sixbar Trading 1 Eagle Street, Mthatha [email protected] 047 531 1461 St. Francis College, Abbot Francis Siyancedana Copiers & Marianhill Book Depot [email protected] 031 700 2824 41 Leeds Road, Mthatha [email protected] 047 532 4303 Road, Marianhill Stationers 82 Susan Way, Brentwood Park, Sizwe Books 343 Cape Road, Newton Park [email protected] 041 365 1960 Masiqhame Trading cc [email protected] 021 955 6647 Blue Downs, 7100 488 Phoenix Parkway, Kyalami Sky Information Suppliers [email protected] 011 468 2571 Matatiele Office National 114 High Street, Matatiele [email protected] 039 737 4310 Estate [email protected] Mnzeba Administrative Area, MB Books 14 Barnard Street, Bellville 021 949 8264 SLAA Bookshop [email protected] 073 424 6527 [email protected] Spundu Location, Mount Ayliff Medibooks 3 Wadley Road, Umbilo, Durban [email protected] 031 205 5851 Eco Stop Centre, Ground Floor, South Cape Academic Block A, c/o Langenhoven & LCM Ludidi Building, 63 Madeira [email protected] 044 874 7551 Million Pages [email protected] 047 534 2631 Supplies Witfontein Rds, Heatherlands, Street, Mthatha George 225 Jan Smuts Avenue, Parktown Minerva Books [email protected] 011 442 4433 [email protected] or North Spectra Upfront 32 Bushell Street, Queenstown 045 838 1873 [email protected] 36 15th Street, Malboro, Morgan & Mann [email protected] 011 262 2000 Spindrift 12 Bookshop No 10 Pote Street, Maclear [email protected] 072 490 2556 Johannesburg Star Bookshop 306 Main Road, Engcobo [email protected] 047 531 0129 Mqetse Trading Enterprise [email protected] 047 535 0498 Sterkspruit Bookshop 57 Main Street, Sterkspruit [email protected] 051 611 0327 N&M Bookshop 150 Plantation Road, Cofimvaba [email protected] 047 874 0012 3rd Floor, Unit 24, 270 Stamford National Office Supplies 68 Victoria Street, Durban 031 306 2732 Sunray Stationers [email protected] 031 303 3490 Hill Road, Durban Nazipasi Stationers Plantation Road, Cofimvaba [email protected] 047 874 0012 53 Commercial Road, Louis On the Dot Building, Sacks Circle, Surat Trading [email protected] 015 516 3981 NB Library Service nblibrary@naspers.com 021 918 8638 Trichardt Bellville South Shop 6A Choice Plaza, 28 Jagger SWBS Bookshop [email protected] 082 487 2911 New Edition Bookshop 10 High Street, Butterworth [email protected] 047 491 0695 Street, Matatiele Nkqubela Phambili Skills Erf No 149 Maluti [email protected] 039 256 0557 Tabankulu Bookshop 201 Intsizwa Street, Mt Ayliff [email protected] 039 254 0705 Centre Floor 1, Mazars House, Rialto Road, 3 Turner Place, Breydbach, King Takealot online [email protected] 087 820 5000 Nonqubelae Rasmeni [email protected] 083 491 5339 Century City, Cape Town William’s Town Tasiw Enterprises 6A Harold Crescent, Beacon Bay [email protected] 043 748 5467 [email protected] On the Dot Distribution Sacks Circle, Bellville 021 918 8500 67 Grand Court, Vodacom [email protected] TFAM Communications [email protected] 011 824 5890 Boulevard, Midrand 2nd Floor No 24, Metro Building, One Nation Booksellers [email protected] 039 253 1061 31 Sissons Street, Fort Gale, Lusikisiki The Grand Bookshop [email protected] 047 532 3275 Mthatha One Price Store Matatiele 92 Long Street, Matatiele [email protected] 039 737 4587 Top Ten Stationery Erf 1205, Skiti Road, Maluti [email protected] 039 256 0677 Paul Roos Grounds, Suidwal, Oom Polla se Winkel [email protected] 021 887 7149 12 Peters Road, DMC Mini, Stellenbosch Tower City Trading 323 cc Factories, Unit 3, Springfield Park, [email protected] 086 111 5277 Our Bookshop & No 1 Eagle Street, Mthatha [email protected] 047 531 1461 Durban Stationers buchhandlung@naumann. Ulrich Naumann 17 Burg Street, Cape Town 021 423 7832 Padayachee Bros 83 King Chaka Street, Stanger [email protected] 032 551 1159 co.za Shop 4 Choice Plaza, 28 Jagger 22 Graham Road, Southernwood, [email protected] Page First [email protected] 039 737 3998 Uluntu Education & Skills 043 722 9185 Street, Matatiele East London [email protected] Paperback Shack 28A Oxford Street, East London [email protected] 043 742 0670 Uluvolwami General Block B18 Comsec, Old [email protected] 043 722 4568 Box 4, Sunclare Building, 21 Dreyer Trading Grahamstown Road, Sydenham Paperight [email protected] 021 671 1278 Street, Claremont Umnotho Enterprises 67 Crompton Street, Pinetown [email protected] 031 701 5074 Shop no 3 NBS Centre, cnr Maxwell Paradise Stationers 12 Bell Road, Vincent, East London [email protected] 043 727 0006 Umtapo Booksellers [email protected] 035 772 2572 2 Currie Street, Quigney, East & Union Streets, Empangeni PBFET Booksellers [email protected] 043 722 3640 27 Rue de Jacqueline Road, [email protected] London University Bookshop 021 852 5903 Head Office, 12 Bell Road, Vincent, Somerset West [email protected] Philani Bookshop [email protected] 043 726 7442 045 932 2110 East London Uyonel Bookshop No 39 Van Riebeeck Street, Maclear [email protected] Pickwick Books [email protected] 041 581 2741 084 911 5574 [email protected] Pillow Books 15 Ferngrove, Greenwood Park [email protected] 031 564 3419 Van Schaik Bookstore 2nd Floor East Wing, Delphi Arena, 021 918 8400 [email protected] 262 Voortrekker Road, Shoprite Head Office 1 Old Oak Road, Tyger Valley /8408 Pimp My Book [email protected] 021 911 5061 [email protected] Park, Parow 11th Floor, 40 Heerengracht, Shop 6 L, Rosebank Mews, 173 [email protected] Via Afrika Publishers [email protected] 021 406 3528 Play & Schoolroom 011 788 1304 Cape Town Oxford Road, Rosebank [email protected] Vivlia Publishers & [email protected] 1 Amanda Avenue, Lea Glen, Florida [email protected] 011 472 3912 Premier Freight 90 Electron Avenue, Isando 011 573 9000 Booksellers www.premierfreight.co.za Vryheid Bookstore 184 Church Street, Vryheid [email protected] 034 982 2671 Tilly’s Building, 40 Cloete Street, [email protected] President Bookshop 047 531 0319 New Carlton Hotel, Main Street, Vumani-sabela@vodamail. Libode [email protected] Vumani-Subela 039 255 1918 Mount Frere co.za Prestige Bookseller & 65 Victoria Street, Durban 031 306 2733 thandeka.singata@ Stationers Vuyani Bookshop 46 Kings Street, Butterwoth 047 491 3060 za.sabmiller.com Pro Visions Books 37F Ordnance Road, Durban [email protected] 031 337 2112 vuyolwethubookshop@ prosperitybookshop@ Vuyolwethu Bookshop 28 West Street, Matatiele 039 259 0252 Prosperity Bookshop Doti Location, Dutywa 047 489 2182 gmail.com telkomsa.net Western Cape School 1C Coronation Court, 9 van Wyk [email protected] [email protected] 021 511 3459 Protea Boekwinkel 1067 Burnett Street, Menlo Park 012 362 5683 Supplies Street, Maitland [email protected] Unit F6, Prime Park Mocke Street pjrwilliams@wilstanbooks. Rainbow Academic Unit 15 & 16, 1 Pinewood Road, Wilstan Book Supplies 021 706 7818 [email protected] 031 500 1579 Diepriver co.za Bookshop cc Ottowa, Verulam Suite 6, 23 Rotherfield Road, [email protected] rainbow_booksellers@yahoo. Wordsworth Head Office 021 797 5664 Rainbow Booksellers 340 Kings Road, Dutywa 047 489 1205 Plumstead [email protected] com Shop No 11, Choice Plaza, 082 487 2911 047 5770 186 Yolsterz Bookshop [email protected] Red Ochre Stationers Main Street, Elliotdale, Mqanduli [email protected] Matatiele 072 990 9438 047 573 000 zintle.ncokazi@sanlam4u. 32 Errol Sprigg Street, Vulindlela 14 Rollnick Court, Western Road, co.za Redcliff 42 Bookshop [email protected] 047 531 3592 Zeenco Trading cc 041 392 5561 Heights, Mthatha Port Elizabeth gladman.ncokazi@sanlam4u. Regent Corporate 31 Amery Crescent, Summerstrand, [email protected] 041 583 6564 co.za Administrators Port Elizabeth [email protected] Douglas Smith, High Way Buffalo, Rynew Educational [email protected] Zibuzele Booksellers [email protected] 043 733 8015 1 A De Wet Street, Bellville South 021 951 6904 East London Enterprises [email protected]

If you would like to find out more about becoming a member of the South African Booksellers’ Association, contact: Frikkie Nel, Tel: 021 945 1572, Email: [email protected], PO Box 870, Bellville, 7535

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Tel:Tel: (021) (021) 386 0136386 0136 Tel: Tel: (031) (031) 337 3378567 8567 Tel: Tel: (011) (011) 396 3961830 1830 Fax: (021) 386 0134 Fax: (031) 332 1588 Fax: (011) 396 1925 Fax: (021) 386 0134 Fax: (031) 332 1588 Fax: (011) 396 1925