Is IT Self-Service on the Ropes? Maredi Technologies Is a Company Which Offers Telecoms, IT and Last Mile Solutions
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Column Survey PLUS CIO ZONE IT SELF-SERVICE COMPANY NEWS TOP JOBS 2 SURVEY 6 JULY 2021 | Issue 76 Is IT self-service on the ropes? Maredi Technologies is a company which offers telecoms, IT and last mile solutions. Making our solutions cost-effective and operationally efficient to our public and private sector clients. www.mareditechnologies.co.za • Network installations Our services • Network optimisation include: • Enterprise network solutions • Network maintenance • Wireless products Our products • Power solutions include: • IT hardware and software products • Consulting services in ICT, energy, mining, Our additional aviation, civil engineering, security and services include: banking industries • Development of strategic partnerships (joint ventures and BEE partnerships) • Outsourcing/managed services • Green power solutions and energy management • Call centre solutions • Training: ICT, mining, aviation, energy and civil engineering • Information risk advisory services, BCP/BCM/DR, secure development lifecycle services, identity and access management services, managed information risk services, vulnerability management services and converged security services CONTACT YOUR ICT PARTNER OF CHOICE TODAY to see how we can service all your ICT needs. [email protected] +27 11 074 7181 IN THIS ISSUE CREDITS If the pandemic taught us one thing, it’s that organisations are capable of taking decisive action in times of crisis, particularly when it comes to implementing digital technologies to help Publisher them thrive in challenging times. JOVAN REGASEK At the same time, to stay competitive, it is more critical than [email protected] ever for business leaders to “get lean” in their organisations and stretch their resources to do more with less, and one way they Editorial Director did this was through ‘unattended’ technologies. RANKA JOVANOVIC The findings of the IT Self-Service survey offer up an [email protected] interesting overview of the current situation facing most industries today – such as how they have handled the evolution Editor of the IT self-service portal as an advancement of IT service CHRIS TREDGER management. [email protected] Moreover, a third of companies surveyed (33%) said they had a high adoption rate of their self-service portal, that is, an Sub Editors adoption rate greater than 75%. Encouragingly, another 29% HEIDI HURWITZ of respondents reported an adoption rate of between 50% and 75%. Asked to rate the success of their self-service portal from Production Manager an ROI perspective, 31% of respondents reported marginal PETER CALORE success, while 21% said full ROI was achieved. [email protected] Also in this edition, we feature expert insight into cloud adoption, data analytics and data literacy. Designers Enjoy the read! SANE LOUW ANA RADENKOVIC Chris Tredger Editor Business Development Director CARYN BERMAN [email protected] Published by ITWEB LIMITED 326 Rivonia Boulevard CONTENTS Rivonia PO BOX 2785 Rivonia IT SELF SURVEY 6 2128 INDUSTRY INSIGHT Web: www.itweb.co.za Why adaptability is a must for Tel: +27 (011) 807 3294 modern insurance providers 10 Fax: +27 (011) 807 2020 Get back to basics to capitalise on ML and AI in analytics 11 The facts and myths around cloud migration 13 Printed by , a division of Novus Holdings SKILLS DEVELOPMENT Copyright ©2021 by ITWeb Limited. High cost, skills shortage hinder All rights reserved. No part of this 2 AI adoption in SA 22 publication may be reproduced or distributed in any form or by any means, or stored in a database or Eyeing 4IR, Youth ICT Council, Huawei retrieval system, without the prior train graduates on 5G 23 written permission of the publisher. Opinions expressed in this publication are not necessarily those of the editors, publisher, or advertiser. COMPANY NEWS 3-5, 16-21, 24 July 2021 | 1 CIO ZONE Taking the data insight to the point of decision How to get started on a data literacy programme, and by doing so, unlock the data value proposition for your business. How do you get started on a data literacy • Understand current availability and journey? required adoption of technology and tools Let’s kick off with one of the primary to support each type of user. reasons why you should be feeling • Define the data that users need to access to the urgency of getting a data literacy be productive and manage governance. programme under way. Gartner research • Evaluate readiness to work with data. notes that poor data literacy is one of the Employees need to be provided with key barriers to increasing the value of data knowledge, tools, processes and and analytics. methodologies that will enable them to use Awareness of the need for data literacy data as required and in doing so, fulfil the as an organisational competency and core strategic goals of the business. element of digital dexterity is on the rise, Data for the masses with pioneers of data literacy emerging from For the general business user − typically a myriad of industry sectors around the most of your employees − the focus should world. be on providing them with solutions that Data literacy training cannot be deliver the right insights. This will empower KEVIN VAN DER MERWE, Sales director, iOCO Qlik s discussed, data literacy is a key Aingredient to success in the age of data Many business leaders overestimate the capabilities of and analytics. That statement is endorsed by a recent study by Deloitte that records their workforce and their readiness to work with data. only 32% of business leaders being capable of deriving measurable value from data, and just 27% believing their data and analytics projects generate actionable insights. So, what are the barriers; why are we still just scratching the surface of the full approached as a ‘box-ticking’ exercise but them to take actions that will improve potential of data? should be incorporated into the company’s productivity and deliver real business value. It is now commonly acknowledged that onboarding process and overall training This is a key shift in that we are taking the the main barriers to unlocking the data value programmes. insight to the point of decision. You need to proposition for businesses are not tools or Many business leaders overestimate the deliver easily consumable data and insights technology issues, but rather culture and capabilities of their workforce and their as part of users’ existing working practices people. This is where the stumbling block readiness to work with data. and workflow. For example, you could remains. Begin by developing an understanding of embed dashboards into communications The Deloitte study reflects a general lack the state of data literacy within the business tools such as Slack or in CRM and of capability in making sense of data, with a so you can identify the investments needed operational systems. mere 21% of the global workforce reporting for empowering employees to deliver Consider equipping staff with frameworks to be fully confident in their data literacy against the business goals. Many business and methodologies that will enable them to skills, and only 25% of employees felt leaders overestimate the capabilities of their own the data process, from data gathering fully prepared to use data effectively when workforce and their readiness to work with and analysis, through to generating insights entering their current role. data. and value. Furthermore, 24% of senior decision- My advice is to begin by focusing on key Enabling teams to work with the right makers pass standard data literacy tests. areas as follows: data will not only improve their ability to Even for the millennials – allegedly digital • Assess individual levels of data literacy. realise its value, but also help boost their natives − Forbes indicates that data literacy • Include key performance indicators in the confidence to take actions from insights sits at only 22% and goes on to note it should asseswsment as it is the key intersect point − ensuring data is seen as a benefit, not a be taught in schools. of data and business. burden. 2 | July 2021 COMPANY NEWS BUSINESS Building your digital workforce (and making Now is the time for EPR solutions humans happier) ERP has had a bad rep in the past for being costly, complex and Won’t digital automation just take over jobs that could go to people? unwieldy. But manufacturers and other companies considering The evidence – and our experience – suggests otherwise, says installing or updating their ERP solution need to know that now is the Christiaan Kriel, iOCO cluster executive: Automation & CRM. The time to do it. “ERP software and services have improved dramatically World Bank’s World Development Report 2019 finds that “although in recent years,” says Lyall O'Carroll, technical account manager, technology may be replacing workers in some jobs, overall it raises the Seidor Africa. “It is no longer an enormous expense, nor does it take demand for labour”. What is changing is the nature of human work. an age to implement. ERP has also become much easier to use. Never The same report found that “since 2001, the share of employment in has there been a better time to deploy an ERP solution than right now. occupations heavy in non-routine cognitive and socio-behavioural Solutions today are far more technology-enabled, easier to skills has increased from 19% to 23% in emerging economies and from implement and use.” 33% to 41% in advanced economies”. www.seidorafrica.com www.ioco.tech Tracker selects IFS to enhance, expand its Trust and insurance in a digitally service offering transformed world Tracker, the largest provider of telematics-based data insights for There is a growing fallacy that consumers do not trust insurance vehicle and home monitoring services in South Africa, continues its companies. Insurance is often perceived as a grudge purchase and digital and business transformation journey through partnering with insurers have the unenviable task of convincing many people of the IFS.