Fuelling Africa’s future Contents

Committed to 3 helping Africa grow Meet the owners 4

Contents Investing in the future 6 Creating Africa’s Retail – a key driver of our growth 8 Bringing the Shell brand 14 to commercial customers most respected Bespoke solutions, 18 measurable success Doing business the right way 23 energy business HSSE – First and foremost 24 Community Investment: Road safety, 26 environment, education Our vision Ethics and Compliance in action 28 – To create Africa’s most respected energy business – is not an end in itself. Nor is it just a phrase Vivo Energy people 30 that looks good on a mission statement. In fact, it’s not Country profiles 33 even an ambition. Playing our part 48 Rather, it is the logical consequence of doings things the right way, realising the full potential of our people and our business partners, and creating a new benchmark for quality, excellence, safety and responsibility in Africa’s downstream energy marketplace. When we achieve this, and we are well on the way, we shall have earned the right to be called Africa’s most respected energy business and we will know Tunisia – p.46 Morocco – p.43 that this is the true measure of our success.

Mali – p.41

Where we operateWhere we Senegal – p.45 Burkina Faso – p.34

Guinea – p.37 Uganda – p.47 Ivory Coast – p.38 Kenya – p.39

Ghana – p.36

Namibia – p.44

Botswana – p.33 Madagascar – p.40

Cape Verde – p.35 Mozambique Mauritius – p.42 Contents

Vivo Energy is the company behind the Shell brand in Africa and is jointly owned by Vitol, Helios Investment Partners and Shell. We have a strong and growing presence in 16 countries across Africa. We source, distribute, market and supply Shell’s world-class fuels and lubricants to retail and commercial customers across the continent.

We are on the ground in Africa, working We know that respect is earned and that with and for Africans to grow our business actions speak louder than words. We strive and create opportunities for our employees, constantly to behave ethically, responsibly customers, partners and local communities. and honourably in everything we do. We take care of our people, our customers Africa’s collective economy is growing faster and the local communities and the than that of any other continent. According environment in which we operate. to the African Development Bank, 30% of African countries have GDP growth rates We meet the highest international Health, of over 6% in 2013 and the predicted Safety, Security and Environmental (HSSE) growth for the continent as a whole in standards. We continue to invest in our 2014 is 5.1%. operations, building stronger partnerships Committed to For a dynamic, entrepreneurial and implementing world-class safety business like Vivo Energy – one with practices. We set an example for others unique resources and the agility to to follow. grasp opportunities, think fast and Above all, we will grow the business by act decisively – there has never been hiring, training and motivating the best a better time to work and grow in local people, sharing the rewards of success harmony with the energy and talents helping Africa grow and investing in the communities in which of Africa and its people. we operate.

6% GDP 30% of African countries had GDP growth rates of over 6% in 2013.

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Helios Investment Partners 40% has a 40% shareholding in Vivo Energy.

Helios is an Africa-focused private equity firm managing funds totaling $2 billion. Established in 2004, the firm is led and managed by a predominantly African team, bringing international capital and know- how to the continent. The firm has a record of successful investments, ranging from start-ups to corporate carve-outs, building African market leaders in core economic sectors. Helios’ combination of deep knowledge Vitol has a 40% shareholding of the African market, extensive investment 40% in Vivo Energy. experience, the capability to add value to portfolio company operations, and a Vitol is one of the world’s largest strong network of reliable and trusted local, independent energy trading companies industrial and financial contacts makes it with revenues of $307 billion in 2013. an expert and highly insightful partner. Meet the owners They are physical traders who find, extract, refine, trade, store and transport materials and resources from where supply is abundant to where demand is great. With more than 200 ships at sea at any given time and over 5 million barrels of Shell has a 20% shareholding crude oil and products traded every day, in Vivo Energy. Vitol has 360º capability right along the 20% supply chain – from the well-head to the The Shell name is one of the world’s most service station. recognised and respected. With operations Entrepreneurial, responsive and agile, in over 70 countries and nearly 90,000 Vitol has a breadth of resources and employees worldwide, Shell has expertise, a degree of liquidity that enables the experience and resources that cover the business to seize opportunities quickly full spectrum – from the upstream to and make things happen. the downstream. Vitol’s increasing expansion into wholesale The Shell brand is in Vivo Energy’s care and retail marketing makes it the perfect wherever we operate in Africa. We partner for Vivo Energy. The company’s understand and value the brand equity ownership of Vitol Aviation and 50% associated with Shell’s fuels and lubricants. stake in VTTI – one of the world’s fastest Equally, we know that Shell’s reputation growing storage and terminals businesses for quality and technological innovation – adds real strength and flexibility to the is reflected in products that combine Vivo Energy business. performance, efficiency and reliability to optimum effect. Building upon Shell’s achievements in the African downstream market, our mission is to bring these exceptional products to the widest possible customer base, adding value wherever we can.

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A long-term investment Building on existing strengths We are also working with our dealers to help them benefit from the strength across Africa We won’t just upgrade existing service and reputation of the Shell brand and stations. We will build and acquire new Africa is the world’s fastest growing we are using the full range of traditional, stations, extending our footprint to get continent, whether measured by digital and social media to fully optimise closer to our customers. We will be population or growth in GDP. marketing opportunities for Shell’s innovative in enhancing our facilities and products and services. 1.2 billion people live in 54 African adapting our retail offer to reflect the countries today. This is expected to rise needs of local markets. We are expanding We want to reach more people, to 4 billion by the end of the century, convenience retailing and are currently in more places, with a world-class when around 40% of the world’s developing new formats, including the combination of exceptional service, population will be African. addition of quick service restaurants high-quality Shell fuels and lubricants, But it’s not just a question of numbers. in partnership with major food brands. cost efficiency and continuity of supply. There are powerful social and economic We are bringing superior fuels like Shell Today, we market Shell fuels and changes taking place at an accelerated FuelSave to more sites in more countries lubricants through more than 1,400 pace and these are creating new and, with Shell Card offers, lube and service stations and are growing this demographics for the continent as car-wash bays and the provision of a network five times faster than in New markets, new channels A motivated, talented, a whole. market-leading retail experience, we the past. are setting new standards for quality, We want to reach more people and local workforce In 2013 we opened over 100 new service The middle-classes are expanding and convenience and service wherever more customers and we’re working hard Our growth plans are underpinned stations. People respect and trust the fewer people live below the poverty line. we operate. to expand the Vivo Energy footprint. We by the investments we are making in As incomes rise and business activity Shell brand. Our programme of investment now have a presence in 16 countries and recruiting, training and motivating the best increases, there is a growing need for and expansion is making it easier than ever we are looking to add more as and when local people. It’s vital that all Vivo Energy commercial transport, personal mobility for customers to access Shell’s quality the opportunity arises. employees share our vision of creating products and services across Africa. and power to drive industrial growth. Our marine operations are benefitting Africa’s most respected energy business Vivo Energy is committed to fuelling this We are also investing significant capital from our speed of response and ability and understand their personal responsibility growth. We will bring the Shell brand’s in growing our commercial infrastructure. to access and distribute fuels and and accountability for helping to realise unique combination of quality, technology We will add storage capacity and handling lubricants through established bunker that vision. and efficiency to the broadest base of capability in partnership with Vitol and we traders and resellers. We want our people to know that they retail and commercial customers through are benefiting from cost-efficiencies arising are important and valued members of the from our direct line-of-sight of the entire The partnership between Vivo Energy and a programme of investment that will see Vitol Aviation is delivering excellent results, Vivo Energy team. We also want them to us commit over $250 million of capital supply chain. Investing in the future Investing with volumes for 2013 well above target. know that good performance will always investment in the next three years. Our commercial customer base is growing We are adding new airports to our be fairly rewarded. as a consequence of our focus on supply aviation portfolio and are committed to Our programme of investment reliability, tangible quality improvements growing the business through the provision will bring the Shell brand’s and cost benefits at customer level. We are of quality product at competitive rates and unique combination of quality, in the business for the long-term so we our proven ability to ensure continuity are investing in joint-infrastructure projects of supply. technology and efficiency to at customer sites and are working closely the broadest base of retail and with customers in all sectors to identify commercial customers. and remedy inefficiencies, advise on plant upgrades and improve existing practices. We are setting new standards for quality, convenience and service wherever we operate.

$ $250m+ We will commit over $250m of capital investment in the next three years. 900,000m3 Vivo Energy has 900,000m3 of fuel storage capacity.

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Retail is at the heart of our business and is driving our growth across Africa. With over 1,400 service stations and ambitious plans for rapid expansion, we are harnessing the reputation 1,400+ of the Shell brand to bring Shell’s high-quality products to the Vivo Energy operates over 1,400 widest audience and set new benchmarks for innovation, service stations offering a range convenience, service and reliability wherever we operate. of Shell fuels and lubricants.

The highest quality products Designed to provide improved engine performance, extra responsiveness, Our close relationship with Shell, one of reduced engine noise and lower the most widely recognised and respected 100 maintenance costs, Shell lubricants offer brands in Africa, means that we can access African customers the same high levels the latest technological innovations in fuels In 2013 Vivo Energy opened of performance and efficiency found and lubricants, making truly world-class over 100 new Shell service stations. elsewhere in Shell’s global retail business. products available to all our African customers. That’s a key differentiator in markets where product quality and Growing Shell’s footprint continuity of supply can often present in Ivory Coast of our growth challenges and where the dependability and reliability of Shell’s products provide Looking to expand the service lasting peace of mind at the customer level. station network during a particularly challenging time in Ivory Coast, It takes thousands of scientists working at the Vivo Energy team rose to research laboratories around the globe, the challenge and exceeded all and hundreds of thousands of kilometres expectations. Our ability to think of extensive road testing, to develop Shell’s and act quickly meant that we were world-leading array of products and make able to acquire 32 service station Retail – a key driver Retail – a key them available to customers across Africa. sites, rebrand them as Shell in a Our wide-ranging portfolio of Shell’s few months and upgrade them to differentiated fuels offers numerous benefits, the highest standards, with many including improved engine performance offering a full range of convenience and reduced fuel consumption – giving our retailing options. customers extra kilometres and extra engine protection at no extra cost.

Our Shell service stations are setting new standards for the sector and fast becoming the outlets of choice for local communities who value quality, convenience, choice and expert, attentive service.

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A world-class retail experience For fleet owners and businesses, Vivo Our aim is to provide an exceptional Energy issues the Shell Card; a payment retail experience at each and every one tool that is safe, convenient and allows of our sites, reaching more people with them to closely monitor their fuel spend better products and services wherever and driver behaviour. Vivo Energy has over we do business. 65,000 cards in 11 markets and the fleet card platform is being constantly enhanced We are investing substantially in making to enable our customers to enjoy updated this ambition a reality. features and technology in the area of We are: fleet management. • Refurbishing existing service stations For private motorists, Vivo Energy and shops. continues to lead the way in the cards and payments area, enabling the widespread • Building new service stations use of credit and debit cards issued by and shops. local banks as a method of payment both • Improving operational excellence across on the forecourt and in our shops. Vivo all service stations. Energy has the largest number of service stations in Africa accepting bank issued Our strategically placed service stations credit and debit cards. are meeting the diverse needs of customers who want convenience, quality Vivo Energy also issues a prepaid and choice under one roof and rightly rechargeable card which can be used to expect the quality of Shell’s products to buy any goods and services at our service be mirrored by an equally high-quality stations. When recharging an existing card, retail experience. customers can earn rebates or other benefits. The prepaid rechargeable card Along with a major programme to upgrade has been launched in Burkina Faso, Ivory our convenience retailing outlets, our Coast, Madagascar, Senegal and Tunisia. Whether customers are service stations are increasingly offering More markets will follow in 2014. stopping for fuel, lubricants, a full range of facilities and services, including car wash, quick lube bays, quick Customers may conveniently pay using impulse purchases, food or service restaurants, Shell Card and other many services on their mobile phones just a break from driving, payment options. in three markets. we’re making the experience Whether customers are stopping for fuel, as rewarding as it is convenient lubricants, impulse purchases, food or – with levels of quality and just a break from driving, we’re making service that are never less the experience as rewarding as it is convenient – with levels of quality and than impressive. service that are never less than impressive. Contents

Depending upon location, we offer products from the following range at our service stations: Shell Fuels • Shell Unleaded Extra and Shell Diesel Extra are designed to provide extra mileage at no extra cost. • Shell FuelSave Unleaded and Diesel contain active efficiency ingredients to improve fuel economy from the first tank-full. Shell FuelSave is designed to last longer at no extra cost. • Shell V-Power helps engines deliver to their full performance potential. Shell Lubricants • Shell Helix and Shell Rimula offer high performance and are designed to enhance engine life, reduce wear and maintenance costs.

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Vivo Energy is a flexible, proactive and accommodating business partner, adding real and measurable value to our customers’ operations, whether in aviation, construction, marine, mining, power, road transport and other industries. We offer a comprehensive range of Shell fuels, lubricants, and LPG products to our commercial customers.

Beyond that, we offer a wide range of Where appropriate we partner with value-added services – everything from customers to co-invest in infrastructure. 100,000 dedicated fuels, lubricants, LPG experts This could be in the form of equipment and trouble-shooting expertise to and expertise onsite, where we take 100,000 tonnes lubricants blending capacity. advanced product analysis and the latest responsibility for the handling and storage product technology applications. of fuels and lubricants. Or we might provide vendor-managed inventories or Our objective is to reduce the cost of conduct value improvement audits, with customers’ operations, extend the life cycle recommendations on how to reduce of plant and other equipment, reduce downtime and costs, increase productivity maintenance costs and, ultimately, to be and adopt best-practice Health, Safety, the fuels and lubricants partner of choice Security and Environment (HSSE) policies for customers who know they can trust and procedures. us and the Shell brand to help them grow their businesses. We have successfully grown our Bringing power to Senegal commercial customer base across Africa, Mitsubishi Equipment & Services largely because we are recognised as a Africa (MESA), an Independent business partner who focuses on innovation Power Producer, has been supporting and value improvement at customer level Senegal’s national electricity company, and who has both the willingness and Senelec, by supplying competitively ability to adapt to the changing needs priced power. of customers in every sector. Facing lubricant reliability and maintenance issues at the plant, Bringing the Shell brand With Shell’s world-class MESA approached Vivo Energy for portfolio of cleaner and more a solution. We were able to offer Argina, a lubricant ideally formulated to commercial customers efficient fuels and lubricants, we can provide products for MESA’s generator sets. that offer our commercial We further demonstrated our customers the latest competitive advantage by providing customer-tailored services such as innovations and technological HSSE training, oil analysis and expert advances, together with support from our front line technical the expertise, service and team. Having initially switched flexibility to make the most one generator set to Argina, MESA has now switched five, with a total of them. of 67 megawatts of generation capacity installed.

Vivo Energy Fuelling Africa’s Future 15 Contents

Lower costs for Tunisian buses The Tunis-based bus company, TCV, came to Vivo Energy looking to reduce their expenditure on lubricants. Our technical expertise and analytical skills meant that we were able to recommend an upgrade to Shell’s premium Rimula lubricant, knowing that this change would deliver a significant overall cost reduction. To ensure that our predicted cost reductions could be achieved, we worked closely with TCV to provide a comprehensive programme of support, expertise and value-added services, including: Shell LubeCoach, Shell LubeAdvisor and Shell Lube Analyst. The result was a measurable and sustainable reduction in lubricant costs of 13%.

Depending upon location, we offer commercial customers products and services from the following ranges: Key commercial products • Shell Diesel • Shell Diesel Extra • Shell FuelSave Diesel • Shell Fuel Oil Plus • Aviation and marine fuels • Lubricants – Shell Rimula, Shell Gadus, Shell Tellus • LPG – Afrigas, Butagaz, Shell Gas Key commercial services • Vendor managed inventory • Fuels, lubricants and fleet management systems (LubeAdvisor, LubeCoach, LubeAnalyst, LubeExpert, LubeEquipment, LubeMatch) • Waste oil and safety management • Value improvement projects

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Mining Infrastructure investment Our technical knowledge of mining and We are here to help our mining Our dedicated pan-African mining team in gold mining associated services means that we can customers meet each and every new draws upon over 80 years’ experience in actively deliver value not only through challenge with bespoke, fit-for-purpose the African mining sector. The combination Working in partnership with a major Shell’s world-class products, but also solutions that add real and sustainable of their experience and commitment with mining customer, Vivo Energy Mali through a range of unique value-adding value at customer level. Shell’s Research & Development-focused worked on a Build Own Operate services. We work in close partnership products, technical innovation and business model for the construction We will: with our customers to provide in-depth mining-specific expertise has helped make of a fuel and lubricants storage technical assistance relating to fuels • Deliver value Vivo Energy the partner of choice for facility at the Tabakoto gold mine and lubricants, to the optimal usage • Lower costs a large and growing number of Africa’s in Mali. of machinery and to deliver long-term largest mining businesses. • Improve efficiency We delivered project design, cost reductions in fuel and maintenance costs. • Maximise customer profits Countries in which we operate: evaluation and project management Botswana, Burkina Faso, Ghana, for the construction of: • Provide competitive advantage Guinea, Ivory Coast, Kenya, Madagascar, • Ensure continuity of supply • Two 1,500m³ diesel fuel Mali, Namibia and Senegal. storage tanks • Set the highest HSSE standards • One 200m³ diesel day tank • Four 25m³ storage tanks for bulk lubricant • Installation of fuel pipelines • Civil, fire-fighting and electrical and instrumentation works • Fuel Management System Although construction took place

Bespoke solutions, solutions, Bespoke during the wet season in a challenging location, we completed on schedule,

measurable success with no reportable safety or environmental incidents. The quality of our delivery meant that the ‘defect bond’ was returned early. Our proven ability to add value at the customer level ensured that our contract was extended for a further 5 years and, in 2010, we delivered an additional 2,000m³ fuel storage tank to the facility.

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LPG Marine Aviation Vivo Energy is firmly established as a major We are growing our business as customers Vivo Energy supplies fuels and lubricants to Vitol Aviation currently supplies jet fuel player in LPG in the African marketplace increasingly switch from biomass to LPG a growing number of private and merchant at 45 airport locations in Europe and the and we have ambitious plans for growth as part of a wider movement towards fleets, as well as naval customers, in the United States. With the creation of Vivo across the continent. We meet the needs anti-deforestation and cleaner air. We marine sector. Energy, we now sell Vitol Aviation fuel at of both large commercial customers and are also actively entering new markets. a further 21 airport locations across Africa, Our Pan-African network, combined with local communities, where LPG is a safer, helping to create a global network. Countries in which we operate: extensive local knowledge, has resulted cleaner and more efficient alternative to Cape Verde, Kenya, Mauritius, Morocco, in a proven record of developing and Through Vitol Aviation, we are increasing the traditional fuels used for cooking and Tunisia and Uganda. delivering innovative and practical solutions our aviation customers across Africa. heating. Our LPG is stored, distributed and for these customers. We aim to build We operate to the latest international JIG delivered under three widely recognised partnerships, rather than just business (Joint Inspection Group) refueling standards and trusted brands: Shell Gas in Cape Smarter stock management relationships, with our marine customers, across our network of airports and Verde, Mauritius and Uganda, Butagaz in keeps the gas flowing and work hard to provide them with conduct regular inspections of airport Morocco and Tunisia, and Afrigas in Kenya. When approached by the personal customer service and optimised facilities to ensure that quality control With multiple filling centres, distributors, Marrakech-based Essaadi Garden value at all times. and safety of onsite refueling operations storage terminals and truck fleets, we offer and processes are adhered to rigorously. and Resort Palace to tackle a We supply marine fuels as well as a customers an efficient and professional long-standing issue of frequent comprehensive Shell marine lubricants Vivo Energy currently has aviation network ensuring secure and reliable propane stock-outs, the Vivo Energy portfolio including high-performance operations in the following countries: products and services and a consistently Morocco business quickly mobilised diesel-engine cylinder oils, trunk-piston Cape Verde, Ghana, Ivory Coast, Kenya, competitive energy solution. a support team to provide an engine oils, environmentally sensitive Mauritius, Morocco, Senegal and Uganda. Our leading-edge gas innovative and practical solution. It lubricants and specialist greases. We also installations, designs involved the creation of a telemetry provide a range of technical services to system that would bring daily help our customers achieve maximum and technology provide measurement of stock levels to the value from our products. customers with highly operation, together with a sharper Marine bunkering operations focus on logistics and efficiency. advanced, safe, reliable (fuels and Shell marine lubricants): and fit-for-purpose energy With the Vivo Energy team delivering Cape Verde, Ivory Coast, Madagascar, 21 solutions designed positive stock-management results Mauritius, Morocco, Namibia and Senegal. and the added benefit of reduced 21 airports supplied across Africa In addition Vivo Energy sells Shell marine to produce product at the operational costs, Essaadi Garden by Vitol Aviation. lubricants in the following countries: lowest energy input cost. and Resort Palace decided to renew its supply contract for 10 years, Ghana, Kenya and Mozambique. purchasing around 650 tonnes of propane annually.

Vivo Energy Fuelling Africa’s Future 21 Contents

We don’t set ourselves demanding ethical standards out of a sense of altruism or because we lack ambition. We do the right thing because it’s the best way to succeed and grow the business.

The standards we apply and adhere to across Africa are the same high standards that apply in the world’s most tightly regulated downstream markets. We have zero tolerance for corruption, unsafe practices, environmental neglect or unfair competition. We understand that our responsibilities extend beyond day-to-day operations and beyond our sites. Because we are an integral part of the communities we serve, we will always try to act in their best interests. Our ultimate benchmark for success is to be recognised as the most respected energy business in Africa. It’s a recognition

Doing business the rightDoing business way that can only be earned by behaving and operating in the right way in everything that we say and do.

2,000 Vivo Energy has around 2,000 permanent employees.

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We know that our retail and commercial Our focus is on five critical areas: customers recognise and value the Goal Zero – no harm to people or the standards we set ourselves in HSSE and 1 environment is our number one priority. social performance. We also know that the Transport Safety – we invest significantly maintenance and advancement of these 2 in training, technology and the adoption standards will play a key role in winning of best practice to continually improve in this area. new customers, building loyalty, engaging communities, motivating our employees Process Safety – wherever we operate 3 – service stations, terminals, LPG filling and growing our business. plants, tanks, shipping, aviation, customer sites – we place the highest emphasis on process safety. Contractor Safety Management – 4 we require contractors and partners to manage their HSSE policies and practices in-line with ours. Environmental Impact – we actively 5 monitor our environmental impact, act decisively to minimise the impact of any incidents and are transparent in our public reporting. We are equally diligent in reporting incidents and identifying potential incidents. It’s part of a company-wide culture that extends to employees, contractors and partners alike. Indeed, for our employees, adherence to HSSE policy and practice is a performance target linked directly to their pay.

Health Unit of measure 2012 2013 Total Recordable Number of Occupational 0 0 Occupational Illness Illnesses per million exposure HSSE – First and foremost Frequency (TROIF) hours – staff only Safety Unit of measure 2012 2013 Fatalities Number – Employees 0 0 – Contractors 0 1 Our commitment to achieving and maintaining the highest Wherever we operate in Africa, even Total 0 1 in the most challenging environments, international Health, Safety, Security and Environment Total Recordable Case Total Recordable Cases 0.42 0.35 our goal is to lead by example and Frequency (TRCF) per million exposure hours (HSSE) standards is at the heart of our business and is set a new benchmark for world-class Lost Time Injury Frequency Lost Time Injuries per million 0.31 0.25 a key differentiator for Vivo Energy in Africa. Being the HSSE policies and practices. (LTIF) exposure hours best in HSSE is not an objective that sits apart from our Severe Motor Vehicle Number of Severe Motor Vehicle 0.0 0.14 This commitment is fundamental, enduring Incident Frequency (SMVIR) Incidents per million km driven overall ambitions. It is an integral and essential part of and non-negotiable. Our performance Environment Unit of measure 2012 2013 our business plan. to date has been very positive, with the key metrics showing that we have met Green House Gas Emissions Kilo tonnes CO2 equivalent 40 69 or exceeded our tough goals in many Quantity spilled Tonnes 13 27 vital areas – for example, Total Recordable Number of spills* Number 2 6 Case Frequency (TRCF), where we Vivo Energy funded projects 2012 2013 achieved a rate of 0.35% by the end of Community Investment Million US Dollars 1 1.1 2013 – an industry leading performance. But there is always more to do. Figures cover 13 countries in 2012 and 15 countries in 2013 *Spills greater than 100kg Contents

We want to make a real and lasting difference to the communities in which we operate. We have chosen to focus on three key areas of community investment.

Our community investment programmes Education matter to us because we employ local We are active in the development and people and serve local businesses and delivery of a wide range of educational individuals. We want to create lasting initiatives across the continent. Many are social and economic benefits for these aimed at children and young people, communities and engage with them to with the objective of fostering academic earn their respect and trust. achievement, entrepreneurship and The three themes of our community learning. Others are focused on skills and investment programme are road safety, knowledge for life, often with an emphasis Road safety for Safer LPG use Raising environmental education and the environment. on safety, environmental issues and health. Tunisian children in Mauritius awareness in Ivory Coast Road safety Environment Working with a local NGO and Shell Vivo Energy Mauritius has launched Vivo Energy has partnered Terre des Jeunes, Road safety is a major challenge across We express our commitment to Tunisia Offshore, we’ve developed a road ‘Gaz Pa Ene Badinaz’ – an educational an NGO focused on both education and Africa and particularly for businesses like protecting the environment through safety education programme aimed at project developed in partnership with environmental awareness, with the objective Vivo Energy, which rely on trucks and road two complementary channels. Clearly, school children. After a successful pilot the Ministry of Industry, Commerce of encouraging young Ivoirians to start tankers for supply and distribution. World we have a direct responsibility for the phase, the programme is being rolled out and Consumer Protection, and the thinking and caring about the environment. to over 100 Tunisian schools and will reach Government Fire Services. Bank data indicates that 250,000 Africans impact that Vivo Energy makes as a Terre des Jeunes and Vivo Energy aim to and educate many thousands of children are killed on the roads every year. There business and we work hard to develop Our aim is to educate LPG users on safety, foster an enduring appreciation of the over the coming years. are too many accidents, fatalities and energy resources, products, services, health and environmental issues relating environment among school children, so injuries associated with road transport practices and policies that reduce In partnership with the Education Ministry to the use of LPG for both domestic and that future generations may look forward in Africa and we are determined to make a our impact on the environment. we have helped produce games, tests, automotive purposes. to a sustainable future. We are working difference where we can. Our programmes books, posters, safety vests, CDs and with the country’s Environment Ministry, We also have a responsibility to educate We started with an integrated media are designed to deliver a cultural shift in films for children aged 6-12. We have Education Ministry and with the national local communities and help them campaign to support talks and workshops attitudes to road safety across the general also held workshops for teachers, school forestry body, SODEFOR. adopt behaviours that will safeguard held in schools, youth and community Road safety, education and environment Road safety, population, in particular amongst inspectors and decision makers in the the environment and improve energy centres across the country. We have since As part of a new programme, teachers school children. transport industry. Ultimately, we would efficiency and, as a consequence, promote developed the programme, with support will also be involved in the learning like our influence to help establish road Already widely recognised as an industry both a better quality of life and a from Non-Governmental Organisations, process, become ambassadors for

Community Investment Community safety as a core module in the primary leader in the promotion of road safety sustainable future for individuals and to target disadvantaged and impoverished environmental care and help accelerate school curriculum. initiatives and higher standards, we work businesses alike. areas. To date, more than 2,000 households the spread of knowledge and awareness closely with local communities to provide have benefited from checks on home LPG among young people. training, guidance, technology and, where installations and advice on its safe use. The The initiative includes environmental- appropriate, funding to initiate changes programme also included the training of themed drawing competitions, establishing to road layout and signage. young technicians at College Technique ‘green spaces’ and gardens at schools, Saint Gabriel to qualify as LPG technicians. and seminars on topics relating to the importance of protecting the environment. The programme started in 2008 and was launched in 2002 at the Vivo Energy Institute, an education centre in Yamoussoukro. $1.1m Vivo Energy spent $1.1 million on community investment in 2013. Contents

Our commitment to best practice in ethics and compliance is more than theoretical. We live and work by that commitment every day and have developed a clear set of ethics & compliance principles, policies and manuals to communicate just how and why we do business the right way.

Vivo Energy General Beyond this... Business Principles • We maintain online registers of gifts and A combination of aspirational and hospitality (whether given or offered) behavioural standards our people and and conflicts of interest (whether actual business partners are required to adhere to. or potential) and encourage employees to use these. Vivo Energy Code of Conduct • We also keep an online competitor Code addressing how our people should events register for the recording behave and interact in day-to-day situations. of attendance at events involving Anti-Bribery and competitors and membership of trade associations. Corruption Manual • All staff make an annual declaration A detailed manual on our zero-tolerance reaffirming their commitment to policies in relation to bribery and corruption. our General Business Principles and Anti-Trust (Competition) confirming that they have no conflicts Law Manual of interest. A detailed manual to assist employees • All new Vivo Energy employees are and contractors in their understanding required to complete online training of and compliance with competition laws. in our Code of Conduct. Anti-Money-Laundering • We run periodic online training courses on key risk areas to reinforce our Manual published standards and policies. A detailed manual setting out our policies and controls on money-laundering. We also have a confidential whistle- blowing helpline for employees, contractors, customers and other third parties to raise ethical concerns or questions – they can do this either online or by dialing a toll-free number. We run periodic campaigns to advertise this important facility. Ethics and Compliance in action

Our core values are Honesty, Integrity and Respect for people. They underpin all the work we do and are the foundation of our business.

Vivo Energy Fuelling Africa’s Future 29 Contents Vivo EnergyVivo people

What makes us different? We operate under the Shell brand – What can you expect? Who succeeds at Vivo Energy? There is no ceiling to success at Vivo one of the top-three most recognised Energy. If you can accept responsibility and We do things differently at Vivo Energy. • A vibrant business environment where To succeed at Vivo Energy you need to brands in Africa. Our company vision – accountability in equal measure, you will go Not for the sake of being different but your opinion is valued and the necessary take part, show initiative, make decisions to create Africa’s most respected energy as far as your ambitions and abilities take because our performance-driven operating resources provided to help you produce and always look for ways to do things business – is being achieved through: you. We are committed to developing and culture drives us to focus on the core great results. better. It’s not enough just to follow the promoting local talent wherever possible issues and to simplify processes and • The high-quality of Shell products. job description and put in the hours. • High performing leaders to support you – this is a business with deep roots in procedures wherever possible. It’s a Anyone can do that. • Our results-oriented operating culture. through coaching and help you grow. local communities and a strong desire to philosophy that determines our way of We’re looking for people who think strengthen and develop those roots. working and underpins everything we say • An emphasis on local accountability and • Learning and growth opportunities. smarter, understand our vision and the and do. It places demands on all of us at fast decision making in the countries Exciting and interesting career possibilities. wider commercial picture, and have an Vivo Energy. It creates expectations with where we operate. “Vivo Energy is a growth- • Clear single point accountability insatiable curiosity about the business. our customers and business partners. It driven company that • The highest HSSE standards. and responsibility for delivering People who want to make a difference generates opportunities for anyone with your performance goals. and have the energy, professionalism and rewards exceptional leaders the drive and initiative to make the most • Our demonstrated commitment to drive to challenge convention, motivate and qualified, creative, of them. our core values – Honesty, Integrity • Working with people from diverse others and achieve more. and Respect for People. cultures and backgrounds who add dedicated people.” dynamic ideas and experiences to • An appetite for investment and a focus the mix every day. on long-term sustainable growth. • Competitive reward and recognition for the contribution you make through performance-related pay and bonuses. • A safe and pleasant work environment.

30 Vivo Energy Fuelling Africa’s Future Contents

Botswana Shell products have been distributed in Botswana for over a century, with a particularly strong presence in the commercial and retail business sectors. 16 Today, Vivo Energy is one of Botswana’s leading marketers of gasoline, diesel, illuminating paraffin and lubricants, supplying a wide range of these products countries to various sectors of the economy and fuelling the country’s efforts to

Vivo Energy operates in 16 countries achieve its significant potential. – CountryBotswana profile across Africa.

Gaborone

Solutions for Motorists Solutions for Business Key Facts The retail business in Botswana has been Vivo Energy Botswana offers a wide range  Permanent employees: 74 Where we operateWhere we operating for more than 100 years under of unique, value-added services, including Service stations: 74 the Shell brand. It was the first marketer of product experts and trouble-shooting expertise, 3 * petroleum products in the country. Currently, advanced product analysis and the latest product Fuels storage capacity (m ): 3,748 *Fuels storage capacity based on % ownership. Vivo Energy Botswana is the country’s market technology applications. The company is also leader, has more service stations than any other developing opportunities presented by Main Products energy company – 82 in total – and leads the Botswana’s booming mining and tourism For Motorists way in customer service. industries and fast-growing commercial sector. • Shell Diesel Extra • Shell Unleaded Extra • Shell V-Power • Shell Helix For Business • Shell Diesel Extra • Shell Gadus • Shell Rimula • Shell Tellus • Apart from our main commercial business brands, Vivo Energy also offers a wide range of Shell branded quality fuels, lubricants and greases for all applications.

Business Sectors

• Construction • Mining • Road Transport

Vivo Energy Botswana P. O. Box 334 Gaborone Phone +267 395 3025 Botswana [email protected]

32 Vivo Energy Fuelling Africa’s Future Contents

Burkina Faso Cape Verde Vivo Energy, and Shell before it, has been present in Burkina Faso since 1955. The Shell brand has had a presence in Cape Verde since 1919. Today, under Having forged our reputation under the Shell brand, as Vivo Energy we are Vivo Energy, the company serves all market sectors – retail, commercial, building on this success, developing an even more dynamic and customer- aviation and marine – with a full range of products including automotive fuels, focused business. lubricants, aviation fuels, LPG and black fuels.

Burkina Faso – Country profile Vivo Energy Burkina Faso supplies a wide range of Shell fuels and lubricants, and professional services, to consumers, commercial customers and industrial – Country profile Verde Cape clients – many of whom are in the country’s rapidly expanding mining sector.

Mindelo

Ouagadougou

Praia

Key Facts Solutions for Motorists Solutions for Business Solutions for Motorists Solutions for Business Key Facts  Permanent employees: 48 Vivo Energy Burkina Faso offers the very best Vivo Energy Burkina supplies fuel, lubricants and Vivo Energy’s Shell-branded service stations are Our commercial fuels and lubricants business  Permanent employees: 73 Service stations: 43 of Shell’s quality products and services to retail technical support to business customers across the face of a retail operation that has made us supplies key sectors such as industry, Service stations: 25 customers across the country. a range of industries. We offer our customers the leading provider of differentiated Shell fuels construction, power and state services including 3 * Main Products advanced business services to help improve the and lubricants in many African countries. Cape Verde’s national power company. We also Fuels storage capacity (m ): 90,797 Vivo Energy’s Shell-branded service stations are * For Motorists efficiency of their operations. Our products are meet the challenge of supplying aviation fuel to LPG storage capacity (tonnes): 285 the face of a retail operation that has made us Every Vivo Energy service station is run by * • Shell Gasoil delivered on time, in full, and under the strictest the airports of the archipelago. Our strategic Fuels storage capacity based on % ownership. a leading provider of differentiated Shell fuels professional, fully trained staff and offers a • Shell Unleaded Helath, Safety, Security and Environment position at the crossroads of major shipping and lubricants in Burkina Faso. comprehensive range of Shell’s high-quality Main Products • Shell Helix standards, in line with those operated by the routes to South America and Europe is creating fuels and lubricants, Shell Select Shops and For Business Our focus on continuous improvement ensures Shell group. strong and increasing demand for Shell’s For Motorists • Shell Gadus an innovative Shell Card offer. • Shell Gasoil Extra that our service stations are clean, efficient world-class marine fuels and lubricants. Our • Shell Unleaded • Shell Gasoil and welcoming, with many offering Shell Select Shell Gas operation commands a 60% share • Shell Rimula • Shell Helix • Shell Tellus Shops as well as oil change, car wash and tyre of the LPG market in Cape Verde. • Shell Gas • Apart from our main commercial service facilities. For Business business brands, Vivo Energy also • Shell Gadus offers a wide range of Shell branded • Shell Rimula quality fuels, lubricants and greases • Shell Tellus for all applications. • Shell Gas • Apart from our main commercial Business Sectors business brands, Vivo Energy also • Construction offers a wide range of Shell branded • Manufacturing quality fuels, lubricants and greases • Mining for all applications. • Power Business Sectors • Road Transport • Aviation • Construction • Manufacturing • Marine • Power Vivo Energy Burkina Faso Rond-Point des Nations Unies Vivo Energy Cape Verde Caixa Postal 4 • Road Transport P.O. Box 569 Mindelo – S. Vicente Phone +226 50 30 22 06 Ouagadougou 01 Phone +238 230 7600 Cape Verde [email protected] Burkina Faso [email protected] Contents

Ghana Guinea The Shell brand has had a strong presence in Ghana since 1928. Vivo Energy Guinea has been present in Guinea since 1961. Having Today, Vivo Energy Ghana remains the supplier of choice to the forged a strong reputation under the Shell brand, as Vivo Energy we country’s retail and commercial markets, offering Shell’s superior are building on this success, developing an even more dynamic and fuels and lubricants, and providing exciting career opportunities. customer-focused business.

Ghana – Country profile Today, Vivo Energy Guinea is well-placed to support Guinea’s economic Guinea – Country profile development, particularly in the mining and emerging industrial sectors.

Conakry

Accra

Key Facts Solutions for Motorists Solutions for Business Solutions for Motorists Solutions for Business Key Facts  Permanent employees: 136 Vivo Energy Ghana leads the country’s fuels Vivo Energy Ghana’s commercial business serves The differentiated fuels, Shell Super Extra and We offer a comprehensive range of Shell fuels,  Permanent employees: 71 Service stations: 141 market and provides a customer-focused leading companies in industries such as aviation, Shell Diesel Extra, are now available through lubricants and greases to our business customers, Service stations: 78 refuelling experience through our network of mining, construction, manufacturing, forestry, Vivo Energy’s retail network, comprising 60 as well as a wide range of value-added services 3 * 3 * Fuels storage capacity (m ): 10,767 128 Shell-branded service stations across the agriculture, power generation and road service stations. – everything from dedicated fuel and lubricants Fuels storage capacity (m ): 35,099 Lubricants blending country. As a licensee of Shell, Vivo Energy transport. We provide these customers with experts and trouble-shooting expertise to Lubricants blending * Every service station is run by professional, fully * capacity (tonnes): 4,800 Ghana offers over ten thousand customers, a full range of petroleum products including our advanced product analysis and the latest product capacity (tonnes): 2,800 * trained staff and offers a comprehensive range * Fuels storage and lubricants blending every day, a comprehensive retail offer, including differentiated fuel economy product, Shell Diesel technology applications. Fuel storage and lubricants blending capacity based on % ownership. of Shell’s high-quality fuels and lubricants. capacity based on % ownership. world-class fuels, industry-leading lubricants, Extra, as well as diesel, petrol, kerosene, residual Main Products oil change services, the Shell Card and Shell fuel oil, lubricants and greases. Our focus on continuous improvement ensures Main Products For Motorists Select Shops. that our service stations are clean, efficient For Motorists • Shell Diesel and welcoming, with many offering Shell Select • Shell Diesel Extra • Shell Diesel Extra Shops as well as oil change, car wash and tyre • Shell Super Extra • Shell Super Extra service facilities. • Shell Helix • Shell V-Power For Business • Shell Helix • Shell Gadus For Business • Shell Rimula • Shell Diesel Extra • Shell Tellus • Shell Gadus • Apart from our main commercial • Shell Rimula business brands, Vivo Energy also • Shell Tellus offers a wide range of Shell branded • Apart from our main commercial quality fuels, lubricants and greases business brands, Vivo Energy also for all applications. offers a wide range of Shell branded quality fuels, lubricants, greases Business Sectors and professional services for • Construction all applications. • Manufacturing Business Sectors • Marine • Mining • Aviation • Power • Construction • Manufacturing Vivo Energy Ghana Atta Mills High Street Vivo Energy Guinea Aéroport de Gbessia P. O. Box 1097 Conakry • Marine Phone +233 302 664 636 Phone +224 631 40 78 61 • Mining Accra Guinea • Power +233 302 667 671 Ghana [email protected] B P 312 • Road Transport [email protected] Contents

Ivory Coast Kenya The Shell brand has been present in Ivory Coast since 1927. Vivo Energy, The Shell brand has been in Kenya since 1900. Today, under Vivo Energy, and Shell before, has always maintained its presence in the country, despite it is one of the country’s most sought-after fuel and lubricant brands, periods of unrest, delivering the fuel and lubricants products which power operating an extensive retail network; major bulk oil storage terminals in the country’s motorists and industries, and providing exciting career Nairobi and Mombasa; aviation services at Jomo Kenyatta International opportunities to many Ivorians. Airport, Wilson Airport, Mombasa International Airport and Malindi Airport; Ivory Coast – Country profile and a lubricants blending plant in Mombasa. – Country profile Kenya

Yamoussoukro Nairobi Abidjan

Mombasa

Key Facts Solutions for Motorists Solutions for Business Vivo Energy Kenya serves all market segments Solutions for Business Key Facts  Permanent employees: 112 The Vivo Energy Ivory Coast retail network Vivo Energy Ivory Coast is one of the main from retail to commercial customers with a full Vivo Energy Kenya’s businesses cover the  Permanent employees: 192* range of products – automotive fuels, lubricants, Service stations: 168 includes 154 service stations of which 78 are players in the commercial fuels and lubricants country’s entire industrial spectrum, supplying Service stations: 140 located in Abidjan with the remaining sites market. The quality of our products and services aviation fuels, LPG and fuel oil. fuel, lubricants and LPG to companies operating Fuels storage capacity (m3): 95,831* Fuels storage capacity (m3): 87,625 spread throughout the country, giving the has already convinced many companies from Solutions for Motorists in electricity generation, construction, agriculture, Lubricants blending company nationwide coverage. various industries to do business with us. We take road transport, manufacturing and aviation. LPG storage capacity * Vivo Energy Kenya operates 123 Shell-branded capacity (tonnes): 6,600 pride in providing our commercial clients with (tonnes): 843 * Vivo Energy Ivory Coast is the country’s market service stations spread across the country, with In addition to providing customers with Fuel storage and lubricants blending the professional, reliable and responsive service capacity based on % ownership. leader in differentiated fuels, supplying customers additional service stations planned for the near a wide range of Shell’s industry-leading, Lubricants blending they need to run their businesses effectively. capacity (tonnes): 20,000 Main Products with Shell Diesel Extra since 2007 and Shell future. Retail contributes more than half of the technologically advanced fuels and lubricants, *Includes Vivo Energy, and Shell Super Extra since 2008. business’s total volume. our strengths include superior customer service, and Vivo Lubricants employees. For Motorists technical support and compelling customer • Shell Diesel Extra Each service station offers the Shell Helix range Main Products • Shell Super Extra value propositions. of lubricants to ensure protection of our For Motorists • Shell Helix customers’ engines. • Shell Diesel Extra For Business • Shell Unleaded Extra • Shell Diesel Extra • Shell V-Power • Shell Gadus • Shell Helix • Shell Rimula • Afrigas • Shell Tellus For Business • Apart from our main commercial business brands, Vivo Energy also • Shell Diesel Extra offers a wide range of Shell branded • Shell Gadus quality fuels, lubricants and greases • Shell Rimula for all applications. • Shell Tellus • Afrigas Business Sectors • Apart from our main commercial business brands, Vivo Energy also • Aviation offers a wide range of Shell branded • Construction quality fuels, lubricants and greases • Manufacturing for all applications. • Marine Business Sectors • Mining Vivo Energy Ivory Coast Vivo Energy Kenya • Road Transport 15 BP 378 Abidjan 15 Laiboni Centre Rue des pétroliers Lenana Road • Aviation Phone +225 21 75 27 27 Phone +254 70 307 5555 Zone Industrielle de Vridi Kilimani • Construction [email protected] [email protected] P.O. Box 43561 • Manufacturing Abidjan • Mining Ivory Coast 00100 • Power Nairobi • Road Transport Kenya Contents

Madagascar Mali Shell products have been marketed in Madagascar since 2000, The Shell brand has been in Mali since 1934. Vivo Energy Mali enjoys following the deregulation of the oil industry. Today, Vivo Energy a strong brand image in the country and is well-respected for its Madagascar operates 53 Shell-branded service stations throughout steadfast values and principles. the country, employing 56 people. Madagascar – Country profile Mali – Country profile

Antananarivo

Bamako

Key Facts Vivo Energy Madagascar’s principal activity is Solutions for Motorists Solutions for Motorists Solutions for Business Key Facts  Permanent employees: 61 the import, marketing and distribution of Shell Our service stations have been continuously Through our network of retail service stations, Vivo Energy Mali’s commercial business meets  Permanent employees: 40 fuels and lubricants to retail and commercial Service stations: 54 adapted and upgraded to meet changing market customers are provided with a comprehensive the fuels and lubricants needs of customers Service stations: 20 customers, and is among the country’s key conditions and the needs and aspirations of range of Shell fuels and lubricants. in both the private and public sectors, ranging 3 * 3 * Fuels storage capacity (m ): 32,140 energy providers. our customers. from mining, construction and manufacturing Fuels storage capacity (m ): 5,200 *Fuels storage capacity based on % ownership. *Fuels storage capacity based on % ownership. businesses to agriculture, telecommunications With our business and support functions The business continues to grow, with increasing Main Products and infrastructure projects. We also supply Main Products continuing to work together to deliver on fuels and lubricants sales, new service stations, these customers with storage and distribution For Motorists customer promises, and with strong foundations and more planned for the near future. There For Motorists solutions as well as technical advice. • Shell Gasoil already in place, Vivo Energy Madagascar is are also exciting growth projects lined up for • Shell Gasoil • Shell Unleaded • Shell Unleaded reinforcing its reputation as the country’s convenience retailing and Shell Card offers. • Shell Helix energy supplier of choice. • Shell Helix For Business Solutions for Business For Business • Shell Gadus Vivo Energy Madagascar’s customer portfolio • Shell Gadus • Shell Rimula includes construction, manufacturing, marine, • Shell Rimula • Shell Tellus • Shell Tellus • Apart from our main commercial mining, power and road transport. • Apart from our main commercial business brands, Vivo Energy also business brands, Vivo Energy also offers a wide range of Shell branded offers a wide range of Shell branded quality fuels, lubricants and greases quality fuels, lubricants and greases for all applications. for all applications.

Business Sectors Business Sectors

• Construction • Construction • Manufacturing • Manufacturing • Marine • Mining • Mining • Power • Power • Road Transport • Road Transport

Vivo Energy Madagascar Batiment D3 Vivo Energy Mali Route de Koulikoro Village des Jeux Ankorondrano Immeuble n°3293 Phone +261 20 22 227 28 Antananarivo Phone +223 20 21 95 04 BP 199 customerservicemadagascar @vivoenergy.com Madagascar [email protected] Bamako Mali Contents

Mauritius Morocco Vivo Energy Mauritius is the market leader in Mauritius and, through Vivo Energy Morocco was established in 2011. Through its previous the Shell Group, has had an active presence in the country since 1905. incarnations as Shell Morocco and, before that, the Moroccan and Today, Vivo Energy Mauritius is proud to offer Shell’s superior differentiated Asian Oil Company, Vivo Energy Morocco has been active and growing fuels and industry-leading lubricants to retail and business customers in Morocco since 1922. Today, it offers lubricants, storage and distribution across the country. of fuels, and packaging and marketing of LPG. Mauritius – Country profile Morocco – CountryMorocco profile

Casablanca Rabat Port Louis

Key Facts The company also provides LPG, autogas, Solutions for Business Solutions for Motorists Solutions for Business Key Facts  Permanent employees: 121 the Shell Card for fleet management solutions, Vivo Energy Mauritius is committed to adding The modern, professional Service stations of Vivo Energy Morocco offers commercial  Permanent employees: 594* dedicated services for commercial customers, Service stations: 44 value to our customers’ operations, whether in Vivo Energy Morocco are a key part of a customers a flexible and adaptive service Service stations: 315 into-plane service at the airport and bunkering transport, manufacturing, construction, power, programme of quality control that extends specific to their particular needs. Our ability 3 * 3 ** Fuels storage capacity (m ): 53,590 facilities for marine customers. marine, aviation or any other industry. We offer across the fuel supply chain, from the terminals to meet these needs through a co-ordinated Fuels storage capacity (m ): 197,040 LPG storage capacity Solutions for Motorists a comprehensive range of Shell fuels, lubricants to the motorist’s fuel tank. offer of fuels and lubricants, service delivery LPG storage capacity (tonnes): 2,675* and LPG products to our business customers. and storage facilities has won the lasting loyalty (tonnes): 26,348** * Vivo Energy Mauritius operates a countrywide Fuels and LPG storage capacity of industrial, agricultural, marine, aviation and based on % ownership. network of 43 Shell-branded retail service Beyond that, we offer a wide range of value- Lubricants blending government clients who, in some instances, capacity (tonnes): 45,000** Main Products stations and leads the way in both market share added services – everything from dedicated have been with the company for over 50 years. *Includes Vivo Energy, and Shell and brand preference. fuels, lubricants, and LPG experts and trouble- and Vivo Lubricants employees. For Motorists shooting expertise to advanced product analysis Beyond this, the commercial team provides **Fuels storage, LPG storage and lubricants • Shell FuelSave Diesel blending capacity based on % ownership. • Shell Unleaded Extra and the latest product technology applications. regular product testing, technical value projects, • Shell Helix dedicated account managers, project advice Main Products • Shell Gas and training. For Motorists For Business • Shell FuelSave Diesel 50 • Shell FuelSave Diesel • Shell Unleaded Extra • Shell Fuel Oil Plus • Shell Helix • Shell Gadus • Butagaz • Shell Rimula For Business • Shell Tellus • Shell Gas • Shell FuelSave Diesel 50 • Apart from our main commercial • Shell Gadus business brands, Vivo Energy also • Shell Rimula offers a wide range of Shell branded • Shell Tellus quality fuels, lubricants and greases • Butagaz for all applications. • Apart from our main commercial business brands, Vivo Energy also Business Sectors offers a wide range of Shell branded quality fuels, lubricants and greases • Aviation for all applications. • Construction • Manufacturing Vivo Energy Mauritius Cemetery Road Vivo Energy Morocco Immeuble le Zenith II Business Sectors Roche Bois Lotissement Attaoufik • Marine Phone +230 206 1234 Phone +212 5 22 972727 • Power Mauritius Route de Nouasseur • Aviation • Road Transport customerservicemauritius@ vivoenergy.com [email protected] • Construction Sidi Maarouf • Marine Casablanca • Power Morocco • Road Transport Contents

Namibia Senegal Shell first established a presence in Namibia in the early 1900s, before Vivo Energy Senegal is a business whose Shell Group origins go back to becoming an independent marketing company in 1975. Today, Vivo Energy 1928. The company has strong retail, commercial and industrial networks, Namibia supplies many of the country’s major mines, has service stations as well as major bulk oil storage terminals in Dakar. Today, Vivo Energy in strategic areas, runs a nationwide depot network and is considered one Senegal is proud to be recognised as a significant employer in the country of the market’s leading suppliers. and an important contributor to the national economy. Namibia – Country profile Senegal – Country profile

Dakar Windhoek

Key Facts Solutions for Motorists Solutions for Business Solutions for Motorists Solutions for Business Key Facts  Permanent employees: 68 Vivo Energy Namibia manages a network of Vivo Energy is a leading supplier of Shell’s Our 60 retail service stations serve 9 million Our commercial customers receive a  Permanent employees: 121 Service stations: 44 38 strategically located service stations around superior oil products (including petrol, diesel, customers annually. Vivo Energy Senegal has a professional, responsive and reliable service Service stations: 76 the country. The retail business has shown illuminating paraffin and a wide range of highly efficient network, with service stations tailored to their business needs. Vivo Energy 3 * 3 * Fuels storage capacity (m ): 6,458 significant growth and will continue growing lubricants) and innovative services to key working to high standards maintained by regular Senegal meets these needs by providing a Fuels storage capacity (m ): 131,770 *Fuels storage capacity based on % ownership. in the medium term. sectors of the country’s economy. team training and coaching. co-ordinated range of products across Shell Lubricants blending * Main Products lubricants, greases and fuels. We offer efficient capacity (tonnes): 7,000 A recent brand upgrade project has given our Today, we supply many of the country’s major In addition to Shell Diesel Extra and Shell Super * delivery and comprehensive storage facilities. Fuels storage and lubricants blending For Motorists Shell service stations enhanced services and mines, with new prospects continuing to open Extra, we also offer Shell’s world-class lubricants capacity based on % ownership. • Shell Diesel 50 facilities and is an important contributor to up in the uranium, gold, diamond and copper and, in most cases, access to oil change, car wash We serve the needs of commercial customers • Shell Diesel Extra Main Products volume growth. mining industries. Power plants are increasingly and tyre service facilities as well as the benefits in industry, transport, marine, aviation, mining, • Shell V-Power For Motorists a source of opportunity for us and this is set of Shell Select Shops. construction and government sectors. • Shell Helix • Shell Diesel to continue. For Business The easy-payment Shell Card gives customers • Shell Diesel Extra • Shell Diesel Extra a simple and secure way to manage their • Shell Super Extra • Shell Helix • Shell Gadus fuel needs. • Shell Rimula For Business • Shell Tellus • Shell Diesel Extra • Apart from our main commercial • Shell Gadus business brands, Vivo Energy also • Shell Rimula offers a wide range of Shell branded • Shell Tellus quality fuels, lubricants and greases • Apart from our main commercial for all applications. business brands, Vivo Energy also offers a wide range of Shell branded Business Sectors quality fuels, lubricants, greases • Construction and professional services for • Manufacturing all applications. • Marine • Mining Business Sectors • Power • Aviation • Road Transport • Construction • Manufacturing Vivo Energy Namibia 202 Tacoma Street Vivo Energy Senegal Route Des Hydrocarbures • Marine Suiderhof Quartier Bel Air Phone +264 61 270 11 11 Phone +221 33 849 37 37 • Mining Windhoek BP 144 – CP 18524 Dakar RP • Road Transport businessenquiries.namibia @ vivoenergy.com Namibia [email protected] Dakar 9000 Senegal Contents

Tunisia Uganda The Shell brand has been present in Tunisia since 1922. Today, under The Shell brand has been present in Uganda since 1953, with the company Vivo Energy, the business continues to be one of the country’s top steadily building up its portfolio over the years and acquiring interests in performing companies. major local fuel suppliers. Today, under Vivo Energy Uganda, retail remains the core business, where market share in both fuels and lubricants has Vivo Energy Tunisia is active in the storage and distribution of fuel, steadily risen to match rising incomes within the country.

Tunisia – Country profile Tunisia the marketing of lubricants under the Shell Brand, and the supply and marketing of LPG under the Butagaz brand. Ugamda – Country profile

Tunis

Kampala

Key Facts At Vivo Energy Tunisia, we are aware of the of our customers. Many offer Shell Select Shops, Solutions for Motorists Solutions for Business Key Facts  Permanent employees: 281 expectations placed upon us as one of Tunisia’s as well as car wash, oil change, tyre service We operate 115 Service stations distributed Vivo Energy is the market leader in the B2B  Permanent employees: 111 highest-profile companies, and strive at all times facilities and a quick service restaurant Service stations: 163 across Uganda and continue to be the country’s segment in Uganda. This market leadership Service stations: 120 to be a responsible corporate citizen. In line co-branding concept. leading fuels and lubricants supplier, leading the position has been underpinned by strong Fuels storage capacity (m3): 123,884* Fuels storage capacity (m3): 8,485* with this, we are renowned for championing Solutions for Business way with Shell’s high-quality differentiated and proven performance in supply of quality LPG storage capacity and setting standards for safety in sales and products and a wide retail network. We also products, delivered on time and in full, excellent LPG storage capacity (tonnes): 118* * We are rigorous in ensuring the quality and (tonnes): 6,900 distribution operations. add value through convenience retail stores, customer service and professional staff. *Fuels and LPG storage capacity adherence to technical specifications of all based on % ownership. a superior Shell Card offer and exemplary Lubricants blending Solutions for Motorists our products. In addition, we work closely Vivo Energy Uganda is the supplier of choice capacity (tonnes): 15,000* customer service. Main Products *Fuels storage, LPG storage and lubricants Vivo Energy Tunisia operates nationwide with with our customers to make sure that all for many of the major businesses in the blending capacity based on % ownership. a retail network of 161 service stations offering onsite equipment is regularly maintained and manufacturing and construction sectors, For Motorists a wide range of Shell’s world-class fuels and safely operated. and is the sole lubricants supplier to all of the • Shell FuelSave Diesel Main Products • Shell FuelSave Unleaded lubricants. Our service stations serve around country’s thermal power generation plants. • Shell Gas For Motorists Our B2B customers are from the agriculture 150,000 customers per day, making us one of • Shell V-Power and transport sectors as well as diverse • Butagaz the largest suppliers of fuels and lubricants in • Shell Helix • Shell FuelSave Unleaded industries, offshore & onshore exploration the country. • Shell FuelSave Gasoil and infrastructure projects. Our services include For Business • Shell Helix These service stations have been continuously regular product testing, technical value projects, • Shell FuelSave Diesel • Shell Gadus For Business adapted and upgraded to meet changing market training, technical advice and dedicated • Shell Rimula • Shell FuelSave Diesel conditions, as well as the needs and aspirations account managers. • Shell Tellus • Shell Gadus • Shell Gas • Shell Rimula • Apart from our main commercial • Shell Tellus business brands, Vivo Energy also • Butagaz offers a wide range of Shell branded • Apart from our main commercial quality fuels, lubricants and greases business brands, Vivo Energy also for all applications. offers a wide range of Shell branded quality fuels, lubricants and greases Business Sectors for all applications. • Aviation Business Sectors • Construction • Manufacturing • Construction Vivo Energy Tunisia 24-26 Place du 14 Janvier 2011 Vivo Energy Uganda 7th Street Industrial Area • Power • Power 1001 Tunis RP Plot 9, 11 • Road Transport • Road Transport Phone +216 71 341 555 Tunisia Phone +256 312 210010 P.O. Box 7082 [email protected] +256 414 339499 Kampala [email protected] Uganda Contents

Playing our part

Africa is changing faster and more profoundly than ever before. These changes are driven by growth, by social, political and demographic factors, and by a collective ambition to realise the talents and abilities of an extraordinary continent and its people. Vivo Energy is privileged to be playing a part in fuelling that growth. We are here in Africa for the long term. We will continue investing in infrastructure, technology and people. We will stand by our vision – To create Africa’s most respected energy business. We will always work with and for Other Vivo Energy offices For the addresses of our operating offices, go to pages 33 to 47. local people and communities to share the rewards of our success. We will stay true to our values Vivo Energy Holding BV Vivo Energy Africa Services Vivo Energy Mozambique LDA – honesty, integrity and respect Teleportboulevard 140 Casablanca Nearshore Park Avenida do Eduardo Mondlane for people and the environment. 1043 EJ Amsterdam Shore 14 – N o. 1116 The Netherlands 1100 Bd Al Qods – Maputo Quartier Sidi Maârouf Mozambique By doing business the right way, we +31 20 681 0111 20270 Casablanca will succeed, grow and see our vision +258 21345 500 Morocco become a reality of which we can be truly proud. +212 5 22 43 75 00

Vivo Energy South Africa Vivo Energy South Africa Vivo Energy UK Shell Media City 3rd Floor Illovo Muse Services Limited 10 Rua Vasco da Gama 198 Oxford Road Warwick House Foreshore Illovo 25-27 Buckingham Palace Road Cape Town Johannesburg London 8001 2196 SW1W 0PP South Africa South Africa United Kingdom +27 21409 1055 +27 11 510 0520 +44 1234 904026

www.vivoenergy.com www.vivoenergy.com Contents Contents ‹ ‹

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