PAHCOM 2018 Product & Services Guide

1st Assistant, Inc iSALUS Healthcare l ABILITY Network l l

Alpha II, LLC Leading Management Solutions

American Academy of Family Physicians - AAFP Medical Assistant Resources and Training on Immunization (MARTi)

American Credit Bureau, Inc. MyMipsScore l American Association of Medical Assistants (AAMA) National Healthcareer Association (NHA) l American Health Information Management Association (AHIMA) l NORCAL Mutual Insurance Company

American Medical Technologists NueMD

AndaMEDS Officite

BeckonCall Orkin Pest Control

Bibbero Systems, Inc. Papaya Payments

CareCloud l PatientPop l l CEDR HR Solutions POS Professional Office Services l Certification Coaching Organization, LLC l Practice Support Resources, Inc. (PSR) l CommunityHealth IT - MyHealthStory PracticeSuite, Inc.

Compliance PhD ProAssurance

Compliancy Group l Solutionreach

DecisionHealth Stericycle l Encoda l Stratice Healthcare l Excelsior College Syscom Business Technologies l First Healthcare Compliance l Tavoca

Greenway Health l ThoroughCare l Healthcare Administrative Technology Association (HATA) l Virtual Revenue Solutions

Healthpac Computer Systems, Inc. Wells Fargo l InHealth Systems & Services l Xcenda

l CONFERENCE SPONSOR l CONFERENCE EXHIBITOR

January/February 2018 - www.pahcom.com 31 ALPHABETICAL LISTING OF CORPORATE MEMBERS

1ST ASSISTANT, INC. Comprehensive credentialing as well as providing a superior customer experience is the trademark of 1st Assistant www.1stCredentialing.com Credentialing Services. Our only focus is credentialing so Heidi Henderson we can perform at a high level for all of our clients. We Owner/President are experienced in every aspect of payer enrollment for all 512-585-3506 specialties, on-going maintenance credentialing services, [email protected] as well as primary source verification services. 1st Assistant wants your credentialing done right the first time and with our experienced and caring staff, you will never have to worry about applications or credentialing deadlines again.

ABILITY NETWORK ABILITY is a leading information technology company that Contact us today! helps providers and payers simplify the administrative Sales: 888-460-4310 and clinical complexities of healthcare through innovative l applications and data analytics.

ALPHA II, LLC www.alphaii.com A member of PAHCOM since 1993. Alpha II’s software Nikki Siler platforms, software as a service product, and publications VP, Publications support coding, compliance, claims editing and revenue 800-825-7421 analysis for healthcare professionals, clearinghouses and [email protected] government entities – both directly and through software developers. Beginning with the initial receipt of patient Publications or Software Product data through the final scrutiny of the payer’s remittance Inquiries advice, Alpha II empowers precision across the revenue 800-825-7421 cycle. [email protected]

AMERICAN ACADEMY OF FAMILY PHYSICIANS - AAFP The American Academy of Family Physicians (AAFP) is one of the largest medical organizations and represents more www.aafp.org/fpm/pahcom than 124,900 physicians and student members. The AAFP Rebecca Harp offers a variety of tools and educational products, including 913-906-6000 ext. 5165 Family Practice Management journal. All resources are [email protected] designed with family medicine practices in mind and cover a range of topics from quality improvement and payment (think ICD-10) to financial management.

www.aama-ntl.org AMERICAN ASSOCIATION OF MEDICAL Donald Balasa ASSISTANTS (AAMA) Executive Director The American Association of Medical Assistants provides 312-899-1500 the medical assistant professional with education, [email protected] certification, credential acknowledgment, networking David Knight opportunities, scope-of-practice protection, and advocacy for quality patient-centered health care. Director of Membership, Continuing Education, Operations The CMA (AAMA): Health Care’s Most Versatile Professional 312-899-1500 l [email protected]

32 The PAHCOM Journal - January/February 2018 AMERICAN CREDIT BUREAU, INC. Patients are responsible for approximately 30 to 35% of a practice’s revenue. Patient-owed balances are notoriously Marty Ferrell time consuming and difficult to collect. A practice must President and CEO have a collection process in place that is timely, and 800.750.9422 delivers escalating consequences for non-payment. If a www.acbhq.com practice continues to use outdated collection processes, it is predicted that 81% of patient-owed balances will never [email protected] be recovered. Learn how to collect 3x times more of your patient balances, with far less effort.

AMERICAN HEALTH INFORMATION MANAGEMENT ASSOCIATION (AHIMA) AHIMA is the leading resource for health information (HI) w w w . o p ti m i z e h i t . c o m / a h i m a worldwide, supporting more than 103,000 HI professionals Jim Bell with tools, education, training, and solutions. AHIMA’s Client Marketing Manager goal is to improve healthcare quality through the accurate 312- 233-1967 and timely collection, analysis, and dissemination of [email protected] health information to improve patient care, information l governance, and reimbursement decisions.

Kathy Cilia AMERICAN MEDICAL TECHNOLOGISTS Director of Marketing, Membership AMT is the only professional association that offers highest and Operations quality certification for allied health via practical routes 847-939-3364 such as on-the-job experience or schooling. AMT works [email protected] directly with you to implement cost-effective solutions for certifying your staff, and our application and exam process Business Development are fast and user-friendly. All AMT certification exams are fully accredited by the National Commission for Certifying 847-823-5169 x390 Agencies (NCCA). [email protected]

ANDAMEDS AndaMEDS provides our customers with FREE next business day delivery of vaccines, specialty injectables and medications administered in physician offices. Order can www.AndaMEDS.com by placed by contacting one of our sales representatives Customer Service at 1-855-772-2879. You can also go to our website and 1-855-772-2879 register at www.AndaMEDS.com and enjoy the many benefits of ordering online, such as: secure credit card payment, “Deal of the Day” specials, product information, and more.

Cory Smith Director of Sales 563-449-2003 BECKONCALL [email protected] BeckonCall is a digital answering service for healthcare providers. Kacie Donovan Digital Marketing Manager 480-684-4599 [email protected]

January/February 2018 - www.pahcom.com 33 BIBBERO SYSTEMS, INC. Laura Knuutti Bibbero Systems, Inc. offers file & office organizing supplies Promotions Assistant including stock & custom medical chart dividers, Security 800-242-2376 Rx pads, stationery & envelopes, telephone message books, personnel records, alpha, year and allergy warning labels, [email protected] CMS forms, clinical supplies and many more essential medical office products. Carolyn Talesfore Promotions/Sales Mgr. Since 1992, Bibbero Systems has been proud to offer Fax: 800-242-9330 PAHCOM members a 10% discount on most catalog [email protected] products. Some restrictions apply. www.bibbero.com

CARECLOUD www.poweryourpractice.com CareCloud Central is a complete practice management www..com system that delivers every aspect of your business to your Allison Abreu fingertips. Sales Development Rep

CareCloud Charts is a web-based, Meaningful Use certified 1-877-342-7519 designed to optimize efficiency and seamlessly integrate into practice workflow. [email protected] Shawn McKee CareCloud Concierge allows practices to focus on patients Marketing Manager instead of payments with the industry’s most sophisticated 1-877-342-7517 claims management system, in-depth business intelligence [email protected] and expert live support.

CEDR HR SOLUTIONS CEDR HR Solutions provides game-changing HR solutions for small, privately owned medical practices. www.cedrsolutions.com We provide customized, legally compliant employee Questions? Contact us: handbooks, live HR support from trained employment law 866-414-6056 professionals, and online HIPAA certification training for pahcom-feedback@cedrsolutions. your whole practice. com

With CEDR’s support, you can stop being afraid to manage your employees, and start focusing on bringing your practice to the next level. l l

www.cco.us/ CERTIFICATION COACHING ORGANIZATION, Laureen Jandroep LLC CEO/President Online courses, review blitzes, practice exams and CEU 866-611-9642 opportunities with an emphasis on coaching support to achieve the certifications desired. [email protected] l

34 The PAHCOM Journal - January/February 2018 COMMUNITYHEALTH IT - MYHEALTHSTORY With an interstate community-based Health Information Exchange, CommunityHealth IT prepares medical CommunityHealthIT.org communities for future payment and population health WellFlorida.org management models that rely on documenting positive Kendra Siler-Marsiglio, PhD health outcomes and coordinating care. President 904-318-5803 CommunityHealth IT also recoups up to 65% of their Kendra.Siler@CommunityHealthIT. broadband/telecommunication expenses from a $400 org Million federal program. That can mean $10s of thousands per year in reimbursements for an eligible practice! Could your practice use more money? l

COMPLIANCE PHD Custom Online training. HIPAA, OSHA, Fraud Waste & Abuse, Safe Patient Handling, Red Flag Rules, Ergonomics, Firing a Patient, Managing Angry Patients, Generating www.CompliancePhD.com Referrals. New courses added annually. Office managers Sales can easily track training progress, schedule training’s,send 720-475-0134 automated reminders,quizzes and certificates online [email protected] forms, monthly newsletter. Use promo code “PAHCOM” at checkout for exclusive discounts for PAHCOM members.

compliancy-group.com/pahcom/ COMPLIANCY GROUP Marc Haskelson Compliancy Group gives you confidence in your HIPAA CEO compliance with The Guard®, our cloud-based compliance solution built to simplify HIPAA compliance. Our team 855-854-4722 Ext 507 of Compliance Coaches® guide users through the whole [email protected] implementation process. We address the full extent of HIPAA regulation, including Security Risk Assessments, Vinnie Melo Policies, Procedures, employee training, and more. With Senior Account Manager The Guard, health care professionals can focus on running 855-854-4722 Ext 517 their practice while protecting their patients. [email protected]

DECISIONHEALTH Along with our flagship publication, Part B News, we also offer more than 50 newsletters, books and electronic www.codingbooks.com solutions that help: pbn.decisionhealth.com/ • Physician offices Kathy Updegraff • Hospitals Marketing Manager • Home health agencies and hospices 301-287-2306 • Durable medical equipment suppliers [email protected] • Clinical laboratories in physician offices, hospitals and independent settings • Ambulatory surgery centers

January/February 2018 - www.pahcom.com 35 ENCODA Encoda’s patented technology helps your billing system prevent denials, accelerate reimbursement, and streamline claims processing. Expect a 30-40% increase in billing productivity and a 20-30% increase in payment velocity. 610-643-4995 Use direct-to-payer transactions and submit claims apart www.encoda.com/ from other groups. License our software or contract our billing services. Our certified medical auditors and data analysts use comprehensive metrics and analytics to l uncover and eliminate your practice revenue leaks.

EXCELSIOR COLLEGE www.excelsior.edu Earn a degree at your own pace and in a way that fits your Chris Normile lifestyle. Excelsior College will work with you to develop a Healthcare Partnership Manager flexible and individualized plan including maximum credit 518-608-8249 transfer, earning credit through exams and taking online courses. Excelsior is affordable, online, nonprofit and [email protected] accredited. Our committed, national faculty members, Lynda Holt and caring, professional staff will help you overcome the Marketing Manager barriers to achieving your personal, professional, and 518-608-8171 l academic goals. Let us help you succeed. [email protected]

FIRST HEALTHCARE COMPLIANCE This turnkey solution integrates live, toll-free support with a secure, cloud-based centralized management system providing training, a sample document library 1sthcc.com/ for customizing Policies & Procedures, and multiple Jill Brooks, MD, CHCO tools & resources for ongoing compliance management. Senior Director of Education A 1st Defense File™ stores and records your pertinent 888-543-4778 information as proof of your established compliance [email protected] program. An Anonymous Hotline is also available. SAVE TIME & MONEY…address all your compliance needs, all in l one place!

GREENWAY HEALTH www.greenwayhealth.com Greenway Health® delivers the clinical, financial and Lauren Buffalo administrative information solutions healthcare providers Events Manager need to manage delivery of quality, cost-effective care 813.202.5432 and improve health outcomes. By using Greenway’s [email protected] clinically driven revenue cycle management™ services and interoperability solutions providers, clinics and Susie Stevens health systems experience improved care coordination Sales and productivity so they can focus on patients instead of 888.879.7302 paperwork. www.greenwayhealth.com [email protected]

www.hata-assn.org Tim McMullen, JD, CAE Executive Director HEALTHCARE ADMINISTRATIVE 844-440-4282 ext 209 TECHNOLOGY ASSOCIATION (HATA) [email protected] HATA is the national association representing the interests of the practice management system industry. Sherri Dumford Director of External Affairs 844-440-4282 ext 201 l [email protected]

36 The PAHCOM Journal - January/February 2018 HEALTHPAC COMPUTER SYSTEMS, INC. Healthpac is an EHNAC accredited national developer of Burl D. Claborn and Practice Management Software. In President business for 35 years, the experts at Healthpac have made 912-341-7420 it their mission to bring your company breakthrough [email protected] technologies to eliminate healthcare revenue leakage. www.healthpac.net With powerful software scrubbers and error checking processes, Healthpac empowers it’s over 10,000 healthcare providers to collect revenue more efficiently.

INHEALTH SYSTEMS & SERVICES For over 30 years, InHealth Systems & Services has provided medical record systems and products for healthcare organizations across the U.S. Our mission is to improve the profitable operation of healthcare practices Cindy Boyd by enhancing a practice’s ability to provide quality patient Senior Consultant care. 800-809-5131 x-1375 [email protected] InHealth has partnered with PAHCOM for nearly 25 years www.inhealth.us and offers the following unique benefits exclusively to PAHCOM members: • 10% discount on all orders l • 10% PAHCOM bucks on all orders

ISALUS HEALTHCARE isalushealthcare.com iSALUS Healthcare is your total practice solution. We offer: Kraig Vondran • Award-Winning EHR Managing Director • Practice Management Software • RCM/Billing Services 785-477-1626 • App [email protected] • Chronic Care Management Services • and more... 888-280-6678 www.profitablemd.com All in a single platform solution!

KAREO www.kareo.com/gettingpaid Kareo is the only cloud-based and complete platform John Beck purpose built to meet the needs of independent practices. Manager, Direct Software Sales Today we help over 40,000 providers run more efficient 888-775-2736 practices, while delivering outstanding care. The Kareo [email protected] technology platform is the first to help independent practices find more patients, manage their care with a Clarissa Riggins fully certified and easy to use EHR, and get paid quickly Director of Marketing – all in one complete and integrated package. For more Communications information, visit www.kareo.com. [email protected] l l

LEADING MANAGEMENT SOLUTIONS www.lmshealthpro.com We are a Healthcare Management Solutions company Sonda Eunus working with physician practices to improve operations, Founder & CEO achieve increased revenue, eliminate inefficient processes, 917-620-1410 train and engage employees, and promote the growth of [email protected] their practice.

January/February 2018 - www.pahcom.com 37 marti-us.org/ MEDICAL ASSISTANT RESOURCES AND Donna Page TRAINING ON IMMUNIZATION (MARTI) Consultant In addition to the latest immunization-related information, 540-556-8222 MARTi provides a listing of training and education [email protected] resources and continuing education opportunities. MARTi provides medical assistants with credible information they Mary Leight need to deliver immunizations. MARTi is funded through a cooperative agreement with the Centers for Disease Consultant Control and Prevention and the Association for Prevention 404-933-9529 Teaching and Research. www.marti-us.org [email protected]

MYMIPSSCORE MyMipsScore offers step-by-step guidance to healthcare providers to understand MIPS and the MIPS score Anshu Jindal calculation, by providing actionable insights to help them analyze and maximize their MIPS score. Practice COO MyMipsScore administrators can calculate the MIPS score for their [email protected] practice and estimate it’s financial impact by downloading www.MyMipsScore.com the free MyMipsScore App available for iPhone, iPad, Android & Windows 10 devices. Learn how to get a MIPS score of 100 at www.MyMipsScore.com

NATIONAL HEALTHCAREER ASSOCIATION (NHA) Since 1989, NHA has been partnering with allied health education programs, organizations and employers across the nation to award more than 500,000 allied health certifications. We offer eight nationally accredited exams, 855-971-7233 certification preparation and study materials; industry- [email protected] leading outcomes based data analytics, as well as ongoing www.nhanow.com/provider professional development and continuing education for our certification holders.

For more information visit: http://www.nhanow.com/certifications

NORCAL MUTUAL INSURANCE COMPANY Since 1975, NORCAL Mutual Insurance Company has been a policyholder-owned and physician-directed medical professional liability company dedicated to ensuring the 844-4NORCAL availability of affordable and relevant coverage. NORCAL www.norcalmutual.com Mutual is one of the top ten medical professional liability companies in the nation, based on direct written premium, and holds an “A” (Excellent) rating by A.M. Best for its financial strength and stability. l

38 The PAHCOM Journal - January/February 2018 NUEMD Jennifer Henderson NueMD offers a comprehensive suite of appointment Coordinator scheduling, medical billing software, electronic health 800-401-7422 records and medical billing services to small and medium- [email protected] sized practices. NueMD is cloud-based and easy-to-use www.nuemd.com which is why more than 7,000 providers across 100 specialties choose NueMD to help run their practice. With NueMD, you’ll spend less time on paperwork & more time Kevin McCarthy seeing patients. On average, doctors using NueMD see four Inbound Marketing Specialist more patients each month and work 23 fewer minutes each 800-401-7422 day. kmccarthy@.com

OFFICITE www.officite.com Officite Products and Services Andrea Kamp Sales Manager At Officite, we go beyond the website to help you attract 630-230-2349 patients. [email protected] • Customizable Responsive Websites • Search Engine Marketing Tracy Wasinski • Online Patient Education Business Development Coordinator • Reputation Tracker Plus 630-230-2394 • Social Media Marketing [email protected]

ORKIN PEST CONTROL In pest control, like in healthcare, success starts with orkincommercial.com science. Orkin’s Healthcare Precision Protection™ program 1-800-ORKIN NOW is based on extensive research and designed to comply with Integrated Pest Management protocols recommended by Dustin Moon AHE, Health Care Without Harm and Practice Greenhealth. Assistant Marketing Manager Just like patients, no two healthcare practices are alike. When you choose Orkin, you won’t get a cookie- 404-888-2773 cutter approach. We’ll start with a comprehensive, on- [email protected] site inspection and design your program to meet your needs.

PAPAYA PAYMENTS www.papayapayments.com/ Papaya Payments can save your practice time and money doctors with zero setup! With the Papaya app, patients pay simply Patrick Kann CEO by taking a picture of their bill and we do the rest. Instead 720-772-9272 of taking payments over the phone, you receive payment [email protected] through Papaya’s secure and HIPAA-compliant web portal at your convenience. Papaya users pay faster and have a Dan Mintz better experience. For a limited time, Papaya is FREE to [email protected] PAHCOM members and associates.

January/February 2018 - www.pahcom.com 39 PATIENTPOP Our software empowers healthcare providers to thrive www.patientpop.com/ in the digital age by combining the tools needed to grow 844-487-8399 their practice, modernize their patient experience, and Customer Success streamline their front office in a single solution. Enhancing [email protected] and automating each touchpoint in the patient journey — from first impression online to online booking to post- Sales appointment follow-up — PatientPop makes it easy for [email protected] healthcare providers to build their patient base, increase patient retention, and boost revenue. l

POS PROFESSIONAL OFFICE SERVICES Patient Experience Surveys www.poscorp.com Statement Processing, customized statements Stacey Christensen Print and practice marketing Marketing Director Appointment reminders 319-292-2876 Direct mail and list management [email protected]

www.psrbooks.com PRACTICE SUPPORT RESOURCES, INC. (PSR) Erin Bassi We are a publisher, bookstore & training resource center Account Executive for medical office managers, administrators, physicians, (913) 897-3800 consultants, doctor recruiters & other important allied [email protected] healthcare professionals. For 20+ years products & services presented by PSR have reflected commitment to Nate Bassi excellence with authoritative & current information. From Director of IT these elite sources, this information has enhanced medical (913) 897-3800 office management, achieved improvement in physician recruitment & bolstered physician-patient relations. [email protected] l

www.practicesuite.com/ PRACTICESUITE, INC. practicemanagement/ At PracticeSuite, our job is to give medical office managers Terry Douglas tools to run profitable practices. Our large user community Vice President, Marketing turns to us for affordable, yet robust practice management 510-330-5034 tools. Office managers across all 50 states use these tools [email protected] to improve billing and collections, better engage patients, and increase financial and clinical performance. How can Fareed Taghvaee we help you? Visit www.practicesuite.com to learn more or Director of Sales call us at 510-284-2425. 510-361-0695 [email protected]

proassurance.com David Goss PROASSURANCE Vice President, Sales Choose professional liability insurance from a company 800.282.6242 ext: 365830 healthcare professionals have relied on for decades. [email protected] ProAssurance treats you fairly, making it easier to navigate today’s changing healthcare environment—with single- Jordon Hubbard source coverage that meets your unique needs. We Marketing Manager make insurance simpler. ProAssurance Group is rated A+ (Superior) by A.M. Best. 800.282.6242 ext: 366254 [email protected]

40 The PAHCOM Journal - January/February 2018 SOLUTIONREACH www.solutionreach.com Solutionreach is revolutionizing the patient-provider Nick Powell relationship. Why? Because we get it. We know providers want meaningful patient relationships. We also understand Director, Inside Sales that demands on physicians and administrative staff rarely 801-331-7177 allow for the patient interaction that both sides want. [email protected]

That’s why we created the industry’s leading patient Jeffrey Ellis relationship management platform to empower providers Business Development with the tools they need to maximize patient relationships 801-331-7867 l and foster loyalty. [email protected]

STERICYCLE For more than 25 years, Stericycle has provided compliance services to medical offices that promote health and safeguard the environment. From OSHA, HIPAA, Coding www.stericycle.com Compliance, Secure Information Destruction and Hazardous www.MyStericycle.com Drug Disposal services, Stericycle works with your practice 866-783-7422 to determine the best solution for achieving proper regulated medical waste and compliance programs. Call 1-866-783-7422 to speak to a Health Specialist or visit www.stericycle.com.

STRATICE HEALTHCARE www.straticehealthcare.com eOrdersPlus is an e-ordering solution connecting a network Jeff Woodham of healthcare professionals with local, regional and national President providers of medical equipment, supplies and homecare 806-392-6494 services for patients. [email protected]

eOrdersplus integrates at no cost to the practice with EHR systems resulting in enhanced coordination of care via an Jhason Newman intuitive solution eliminating costly manual and unreliable VP Solution Sales paper, fax and phone processes that burden patients, 317-513-9464 healthcare providers, and suppliers. [email protected] l

Scott Huxley 231-946-1411 SYSCOM BUSINESS TECHNOLOGIES [email protected] Our clients leverage the power of our HealthNet solution to http://www. ensure critical HIPAA compliance for technology. syscombusinesstechnologies.com

www.tavoca.com TAVOCA John Tadlock Tavoca provides best-in-class reminder services for just 5 President cents per appointment. No contract, free setup & free trial. 214-296-4143 l [email protected]

January/February 2018 - www.pahcom.com 41 THOROUGHCARE ThoroughCare’s software allows any practice (large or D a n G o d l a C E O small) to run efficient Medicare reimbursement programs [email protected] in-house with their existing staff. Our Chronic Care Management (CCM) solution allows practices to create care 412-737-7332 plans, log time and automate their entire program. We Loran Sekely offer Annual Wellness Visits (AWVs) and Advanced Care Account Manager Planning too. Practices will generate a substantial new [email protected] revenue stream from Medicare. 300 participating patients would generate over $150,000 / yr in new revenue! l

VIRTUAL REVENUE SOLUTIONS VRS provides full service RCM solutions designed to help practices lower A/R days, increase collections, lower overhead and increase per visit revenue. Our deliverables vowhs.com/ aim to accelerate cash flow, remedy RCM leaks and virtualrevenuesolutions/ enhance business processes. VRS offers a true RCM solution (412) 424-2260 over any PM/EHR solution and offers GE’s PM/ EHR Platform to practices looking for a new software solution. l

WELLS FARGO Founded in 1852, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial www.wellsfargo.com financial 719-577-5515 services through more than 8,600 locations, 13,000 ATMs, online (wellsfargo.com), and mobile devices.

XCENDA www.xcenda.com As a leader in field reimbursement support, Xcenda Shanna Barnes delivers collaborative services that ensure all aspects of Vice President, Field Support reimbursement, provider education, and product access are 727-771-4100 x4059 addressed for optimal patient access to vital therapies. Our [email protected] highly skilled field reimbursement team includes former practice administrators, account managers, government Jinny Zwolak affairs managers, district sales managers, certified Associate Director, Field Support coders, and pharmacists, bringing years of insight to help 727-771-4100 x4296 successfully deliver patient access programs. [email protected] l

42 The PAHCOM Journal - January/February 2018